Castle Home Comfort Heating, Cooling & Plumbing

Photo of Castle Home Comfort Heating, Cooling & Plumbing

Located in Champaign, Illinois

Address: 2100 S Neil St, Champaign, IL 61820, United States

Phone: +1 217-352-2800

Rating: 4.9

Services

  • On-site services
  • Repair services
  • Appointment required

Categories

  • Plumber
  • Air conditioning contractor
  • Air conditioning repair service
  • Furnace repair service
  • Heating contractor
  • HVAC contractor

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-10-30 - Rating: 5)

    Contacted Castles 24/7 line due to furnace issues late in the evening. Brandon responded promptly and was incredibly personable and professional. Brandon and Jeff were able to give a quote for a new furnace during this visit- as well as scheduling the install asap.Install was done in a very timely fashion. Brandon and Jayson were incredible to work with. Both were incredibly personable and professional with not only myself but my family, including young children.Overall, I cannot say enough positives about Castle and their team!

  • Review 2 (2024-12-13 - Rating: 5)

    We Worked with Bob and Austin. A couple of legends right there. Castle has a great crew of honest professionals who help you chose whats best for you. They Stay in constant communication so you are aware of installed date how its going and what to expect. The install crew and technicians are super clean and you couldnt even tell they were there.

  • Review 3 (2024-12-31 - Rating: 5)

    Thank you Castle Home for coming to my house on New Year’s Eve to service my furnace! Outstanding customer service provided by Jason and I appreciate the time he spent and the explanation at the end. Zoey approves and she might have assisted a little.

  • Review 4 (2024-12-04 - Rating: 5)

    Sean and his associate Kenny did a great job repairing a damaged copper drain pipe under our kitchen sink. Sean was knowledgeable and worked efficiently to get the job finished. It was our first time using Castle but definitely not the last. Great experience

  • Review 5 (2024-12-21 - Rating: 5)

    Austin at Castle repaired my parent’s hot water heater and he was incredible. Fast, accurate, and affordable. Gabby and Ashley were amazing in the customer service department and helped with all of my questions!

  • Review 6 (2023-10-17 - Rating: 5)

    Right from the start this company was very prompt and professional. Bob was the person that came out to the house. The way he went about getting the numbers for the evaluation was something I hadn’t seen any other company do before. He took his time and answered all my questions. He was very understanding and came back a second time when my husband was available to meet with him about the information he had give me.Next up was the technicians Austin and Brandon. Both very nice and professional. Austin asked for a quick run down of where everything was prior to starting the job. The installation went very well. The cleanup was impressive. I didn’t see any leftover wiring, tubing or packaging material left in the yard or area they worked in. Before they left they helped me setup the new thermostat and made sure all my questions were answered.The whole team is fantastic!!!

  • Review 7 (2023-08-02 - Rating: 5)

    Castle Home Comfort was easy and efficient to work with regarding our home air conditioning unit. We are happy with the time and patience the technician took to evaluate our system and offer value savings and services for a replacement unit.Neil and Colton came out to install our unit and it could not have gone smoother they kept our home spotless of debris and metal bits and bobs. We especially appreciate the care they took with noise levels while we were working from home. We love our new AC unit installed as neat and clean top to bottom and inside and out. Highly recommend Castle Home and Comfort for you heating and cooling needs.

  • Review 8 (2024-11-25 - Rating: 5)

    Tom is the only HVAC technician that has been able to work with my ancient system. Very professional and knowledgeable.I’ve had Kordell do plumbing work in my home and he was also great!!!The whole Castle team has been wonderful to work with! Highly recommend them for your HVAC and plumbing services!

  • Review 9 (2024-07-23 - Rating: 5)

    Had a great experience. Starting off with Sherry in the office getting me connected with Bob. Bob was friendly and got us all set to get a whole new HVAC system put in. I also talked with Gabby to make my payments and she was so bubbly and very helpful. Finally Brandon and another gentleman I didnt catch his name, came out today and installed everything. They were friendly and professional. Thank you Castle!!

  • Review 10 (2024-09-07 - Rating: 5)

    I moved into a house with no ac and no functional furnace. 2 months later I had seen several quotes.When Bob showed up I was already over the process but by the time he left I had a large team inbound the very next day to replace furnace, ac AND a water heater.The team prepped and cleaned up well and were all pretty cool guys. They clearly knew what they were about and overcame every obstacle they encountered.Theyre coming back to run the furnace flue in a few days but I had ac the same day. Ill update as time goes on!

  • Review 11 (2024-10-09 - Rating: 5)

    Austin, Brandon, & Wyatt did an HVAC install. They were efficient, organized, easy going to interact with, & clean. Bob was cool during the initial consult as well. Overall, I’ve only had great experiences w/ Castle.

  • Review 12 (2024-10-30 - Rating: 5)

    We just wanted to get a quote for our furnace Incase we need to replace in the future. Bob came and measured and gave us an estimate. He was very professional and explained to us the cost. Highly recommend him.

  • Review 13 (2024-08-30 - Rating: 5)

    Called Castle due to many recommendations from friends. Gabbi answered and was very helpful in scheduling. On one of the hottest days of the year, they were able to get to my house on the same day and fortunately Wyatt was very professional and able to solve the problem and get it back running.

  • Review 14 (2024-12-06 - Rating: 5)

    Austin answered any questions I had, and was very kind. He took the time to explain the why. Castle is an amazing company and would highly recommend!

  • Review 15 (2024-12-23 - Rating: 5)

    Outstanding Service from Cassel Home Services!I recently had the pleasure of working with Cassel Home Services, and I am beyond impressed with their exceptional service! From start to finish, the entire experience was seamless and stress-free.

  • Review 16 (2025-01-04 - Rating: 5)

    We lost all water pressure in our house on Friday at 12. We called Castle to see if they could come look at the issue. They rearranged their schedule to fit us in, and worked through the early evening hours so we had water again. We were very appreciative.

  • Review 17 (2024-09-16 - Rating: 5)

    Very professional, honest, and punctual service! The job was done impressively well, with attention to detail. I highly recommend them for any plumbing-related work. A trustworthy and skilled team! Thank you Michael.

  • Review 18 (2024-12-09 - Rating: 5)

    Brandon and Jayson installed our new furnace today. They were awesome! Very friendly and knowledgeable. Very happy with the service received and highly recommend!

  • Review 19 (2024-09-06 - Rating: 5)

    Castle replaced our water heater. The tech did an excellent job explaining what he was going to do and what he expected to happen. Throughout the process he was courteous and took care to tidy up after himself when the work was done.

  • Review 20 (2024-12-27 - Rating: 5)

    Wyatt tuned up my furnace today and did a great job! He was on time and very polite. When finished with the job he gave me a thorough explanation with pictures of the service he performed. Love the green and red booties!

  • Review 21 (2024-10-03 - Rating: 5)

    Brandon does a very thorough job. I trust what he says our systems need to have done to them to keep them working and us safe. I’d highly recommend Brandon at Castle Home Comfort.

  • Review 22 (2024-07-30 - Rating: 5)

    Ive had Castle take care of heating and cooling needs for about 2 years now and couldnt be happier with the service. Each time I have called to have filters replaced or questions answered, they have been fast and helpful.

  • Review 23 (2024-12-26 - Rating: 5)

    Austin did an excellent job. He was very friendly and explained everything in detail. I hope to see him next year!

  • Review 24 (2024-12-26 - Rating: 5)

    Thank you Wyatt and Castle!As a new homeowner having a company, I can rely on to make sure everything is running and good to go is a huge relief! Appreciate the thorough explanation of everything.

  • Review 25 (2024-07-26 - Rating: 5)

    Ive been wrestling and trying to figure out this gas washer/dryer combo for the last 30+ hours. Growing frustrated, I called professionals.Not only was Castle Home at the house within an hour, they figured out what my issues were, kept me updated on how much everything was going to cost, what the problem spots were, and what they were doing.Both of the plumbers were fantastic, they went above and beyond what was needed of them, and they got things hooked up the way it needed to go. While they were at the house the water company came and changed out a meter, but didnt fully tighten the valves which caused a small leak. They fixed those at no extra cost and got everything hooked up.Ill never call another company, Castle has my business forever!

  • Review 26 (2024-12-27 - Rating: 5)

    Great to work with. Respectful kind and focused. This was our first experience with castle but wont be our last.

  • Review 27 (2024-09-21 - Rating: 5)

    Wyatt was knowledgeable and explained everything in detail white quoting pricing. He promptly fixed my A/C and it works like it should! Thanks Wyatt for giving up your Friday night for me!

  • Review 28 (2024-10-03 - Rating: 5)

    Sean did a great job, was courteous, explained everything he was going to do before he did it. He cleaned up before he left. All was good. Nice young man. Did a great job

  • Review 29 (2024-05-01 - Rating: 5)

    Castle Home and Comfort responded immediately to our request for service. I called on Monday for an estimation and a technican was here by Wednesday morning and early too! A good friend gave me the recommendation and it was definitely the right call.Update: Bob Severins did a thorough inspection of our HVAC system and our house parameters so that he could show us what we needed and their best price. Castle offers the best quality and best workmanship for a reason. 96% efficiency HVAC system is amazing!Update:3/29 - Michael with Plumbing helped us find the issue with sediment in our water heater and price out a very competitive and comprehensive price. Thanks for being thorough and easy to understand!Update 5-1: Sean did an amazing job installing our water heater quickly, effectively, and efficiently. Castle is a great company for plumbing needs now with these guys and the Mitchells. Weve known the Gary Mitchell and his handiwork since my wife and I were kids in Champaign. 110% recommend!

  • Review 30 (2024-07-29 - Rating: 5)

    This is the 2nd equipment install that Brandon has done for us, and we have all four of our properties listed with Castle for their great preventive maintenance program. Super professional company with great customer service. Whenever I call in, they always answer and say how can we make you smile today.

  • Review 31 (2024-12-30 - Rating: 5)

    Fast friendly and efficient service. Had a loud noise on Sunday coming from the sump pump. One call it was taken care . Thank a lot. John

  • Review 32 (2024-08-02 - Rating: 5)

    Jayson came out on a late night service call and did an outstanding job of getting our air conditioning back running again. Jayson was very knowledgeable and did a really thorough job. Excellent work!

  • Review 33 (2024-08-01 - Rating: 5)

    Ashley was friendly, helpful, professional, and knew her job. She had a positive attitude and eager to get the work done efficiently. Great employee. Today is her birthday. Happy birthday Ashely may you have an awesome blessed day! Thanks for your great work and cheerful personality.

  • Review 34 (2024-10-22 - Rating: 5)

    This has been a great experience with a new HVAC installation! Thank you so much to all of the Castle team for a seamless transaction and great service :)

  • Review 35 (2024-12-30 - Rating: 5)

    Sean was friendly and had knowledge and expertise finished job quickly . Very thankful for the good service.

  • Review 36 (2024-06-11 - Rating: 5)

    Castle installed a mini-split unit in an above the garage upstairs room that was added on and was never comfortable when outside temps hit highs/lows during summer/winter.Everyone from the sales team (Bob) to the technicians who installed the unit were great. Bob has went above and beyond to help my family out (were new to the area so we dont have a trusted contact) on other occasions so that was a big reason for choosing Castle.Great company. Would recommend giving them a call.

  • Review 37 (2024-11-26 - Rating: 5)

    Brandon explained everything and did a thorough job, even secured our thermostat. Very competent and courteous young man!

  • Review 38 (2024-08-19 - Rating: 5)

    Castle Home and Comfort thank you for coming to my home and installing our new furnace and ac! Wyatt was extremely professional and great to work with. We had a great experience!Thank you

  • Review 39 (2024-06-19 - Rating: 5)

    Kordell, Kenny and Sean did a great job, had availability the day I called, and kept me completely informed even when my issue(s) got more complicated.Very reasonable and very happy with the work done!

  • Review 40 (2024-08-29 - Rating: 5)

    Austin was great with checking my system out and fixing the blockage problem. He made sure everything was running smoothly and draining properly before leaving.

  • Review 41 (2024-07-09 - Rating: 5)

    Super thankful that Castle was able to send out Jayson in such a timely matter, he had the stand alone unit installed in my apartment in less than 15 minutes! My entire family is grateful to have such an understanding company in our community!

  • Review 42 (2023-02-02 - Rating: 5)

    They cleaned up after themselves very professional and thorough .Did a fantastic job looks a lot better than the old furnace. They were very good at answering questions and giving me options. Ive already recommended them to my neighbors I also want to mention Colton and Austin were very polite and extremely professional

  • Review 43 (2024-06-15 - Rating: 5)

    Excellent and friendly service provided. Austin is very knowledgeable and explained multiple potential causes of our ac problem. He was able to get us up and running within a day of contacting Castle. Highly recommend!!

  • Review 44 (2024-05-22 - Rating: 5)

    Sean did an amazing job! He walked me through every step, as he diagnosed the leak in my bath tub drain. He provided me with 3 possible options for repairs (cheapest to more expensive preventative measures). He gave me an idea regarding how much time/money it would potentially cost. In the end, he ended up getting it done much sooner than he thought, thus saving me money. I would highly recommend Castle as well as Sean.

  • Review 45 (2024-08-21 - Rating: 5)

    Ashley was very attentive, explained all issues (with photographic documentation), and was very pleasant. Highly recommend this tech. Company showed some disorganization, however.

  • Review 46 (2024-10-30 - Rating: 5)

    Bob was very friendly and very personable. Got right to work to give us the best deal availableHappy with the outcome.

  • Review 47 (2024-05-23 - Rating: 5)

    From the very start, this company has taken the best care of our house and HVAC system. Our air conditioner was not keeping up we called and they sent a workman ASAP knowing we have a 12 month old. Jayson was prompt and talked us through everything he was doing step by step. We are so glad to have Castle servicing our house!

  • Review 48 (2024-12-26 - Rating: 5)

    Cordell came out and fixed one toilet. He agreed to look at our second toilet too. They scheduled us in fast. We are pleased with Kordell and Castle.

  • Review 49 (2024-08-27 - Rating: 5)

    Both Austin and Jayson did a great job on our replacement AC and furnace. Austin had his hands full taking the old unit out of a tight closet.

  • Review 50 (2024-06-12 - Rating: 5)

    Had to have both my AC and furnace replaced. Castle was quick and efficient in installing the system, but did not cut any corners and provided excellent service. New system looks good, and most of all feels good, and got done right in time for a heatwave.

  • Review 51 (2024-05-17 - Rating: 5)

    Castle has been taking good care of us for years. We were scheduled for our yearly AC tuneup and they were going to also give us a quote to clean our dryer vent, which goes from the 2nd floor to our roof. Wyatt said he could clean it out right then and he did! He did a thorough job and was very friendly. Thanks, Castle!!

  • Review 52 (2024-12-06 - Rating: 4)

    He was very courteous and knowledgeable. Too soon to tell if it is completely fixed, as he only left 10 minutes ago

  • Review 53 (2024-09-26 - Rating: 5)

    Bob was great. Showed up on time, fulky explained my options and explored the install procedure. 5⭐️

  • Review 54 (2024-08-08 - Rating: 5)

    She was 😊 GREAT!! She explained her findings and recommendations in detail. Plus it was nice to see a woman doing a male dominated profession

  • Review 55 (2024-06-29 - Rating: 5)

    We had Castle come to our residence and service our furnace.Ashley was the tech who dismantled our squirrel cage and cleaned it up.She did a fantastic job! She was very perfessional at her job. Would recommend her highly!!

  • Review 56 (2024-09-25 - Rating: 5)

    Both gentlemen were cordial and friendly. Like the shoe covers being worn. Checked out the problem and tested it. Solution was suggested to avoid problems in future. Really quick response to call.

  • Review 57 (2024-07-29 - Rating: 5)

    Technician was able to move up scheduled appointment because HVAC leak was worse than when I originally booked appointment. Fast, respectful, and thorough.

  • Review 58 (2024-09-12 - Rating: 5)

    Very professional, knowledgeable service technician. Brandon arrived on time, did a great job. Very thorough understands our whole house AC - heating system . Friendly and helpful.Glad we have him!Brandon installed a whole house dehumidifier today. He explained the system to us very well, it is designed to keep the humidity in the house at a comfortable level.Brandon does a great job. His clear answers to our questions about the furnace/ AC are always appreciated.

  • Review 59 (2024-07-18 - Rating: 5)

    The guys from Castle did a great job on my new air lines in my shop. They built the system with care and attention to detail. Thanks!

  • Review 60 (2024-05-15 - Rating: 5)

    Had a new gas line put in for a range. Austin exceeded my expectations with the install and ran all hard pipe to the range. The cost matched the quote and got the stove installed before he left. Very tidy and cleaned up the workspace as well. Couldnt be happier with the service!

  • Review 61 (2024-12-13 - Rating: 5)

    Kenny and Wyatt both did great this week! Thanks for always being so professional and friendly.

  • Review 62 (2024-03-20 - Rating: 5)

    Austin was very knowledgeable and thorough. He found errors made by previous technicians that others missed. He was able to get my system running properly and more reliable. I would highly recommend!

  • Review 63 (2024-10-01 - Rating: 5)

    Brandon was very pleasant. He installed the new flue quickly and checked something we had a question on.

  • Review 64 (2024-09-19 - Rating: 5)

    Highly recommend! Bob did a great job explaining our options in purchasing a new AC unit. He called warehouse to confirm what we needed was in stock. Gave us options and explained the entire process. We have used Castle Home Comfort for all of our HVAC for years in our rental homes and our personal home. Their office staff and technicians are always friendly and easy to work with.

  • Review 65 (2024-07-25 - Rating: 5)

    Jayson did our yearly A/C check, and he was awesome! It was nice to do business with this polite and professional young man.

  • Review 66 (2024-10-29 - Rating: 4)

    Nice, polite, professional technicians! Took 2 service calls but Colton got my furnace going! Thanks!

  • Review 67 (2024-05-21 - Rating: 5)

    Brandon was able to get my ac running quickly!! He was polite, courteous and had a great attitude! His customer service was top notch and greatly appreciated. He is a great asset to Castle!

  • Review 68 (2024-03-19 - Rating: 5)

    Shawn did an awesome job of installing a new hot water heater for me. He was very professional and polite! I have used Cassel before to put in a air conditioner and heating system and was also impressed with the service people!

  • Review 69 (2024-12-20 - Rating: 5)

    Great team of guys! Friendly, professional and well priced. Will hire in the future!

  • Review 70 (2024-08-07 - Rating: 5)

    Had Jayson out to replace the fan on our new outdoor unit. He found it was off balance for our spring cleaning! He was awesome as usual and fast and efficient! Definitely the best!

  • Review 71 (2024-05-15 - Rating: 5)

    Have been with Castle for years. Very happy with all the service we have received. Had Ashley this time great service. She came on time and checked everything out so we dont have probles later. Thank you so much for the great job.

  • Review 72 (2024-06-23 - Rating: 5)

    Wyatt Kenyon was courteous, professional, and discussed all of the available options for repair or replacement of our aunt’s furnace and condenser unit. Fantastic job!

  • Review 73 (2024-06-20 - Rating: 5)

    Great experience from the start. Very professional and helpful. Everyone from the office to the technicians and Bob have gone out of their way to make my tricky installation happen.

  • Review 74 (2024-09-30 - Rating: 5)

    Sean and Kordell were awesome! Got my issue resolved quickly and saved my basement.

  • Review 75 (2024-11-06 - Rating: 5)

    Ashley came out to service my air conditioner and furnace today. I have been a loyal Castle customer for a few years now with no plans to go elsewhere.I have enjoyed all their technicians but Ashley went WAY above and beyond to give me exemplary service. She was very sweet and kind. She gave me helpful tips to keep my systems running better and longer. I appreciated her attention to details and her willingness to share her knowledge with me. I hope Ashley will be my technician from now on. Thank you Castle Home Comfort for your amazing staff!!!

  • Review 76 (2024-10-03 - Rating: 5)

    Excellent service and recommendations! I couldn’t have asked for a better representative for Castle to have come out to see me and my project.

  • Review 77 (2024-03-15 - Rating: 5)

    Wyatt addressed our concerns about our house very professionally. He was personable, thorough, task oriented, tidy, and apparently tireless 🫶🏻. We appreciated him! He shared his concerns and his findings with us at every step, which was greatly appreciated. What a guy!

  • Review 78 (2023-12-21 - Rating: 5)

    Once again, we had excellent service from Castle! We were installing new appliances & ran into an issue with the gas line to our stove. We called Castle & Brandon came out within a couple of hours of us calling. Fixed the problem in short order at a reasonable price… highly recommend!!

  • Review 79 (2024-07-03 - Rating: 5)

    Thanks to Austin for a quick fix and some maintenance suggestions for my mom’s new condo. Great work, will call again.

  • Review 80 (2024-06-18 - Rating: 5)

    Very friendly, cordial and professional answers to our questions. Very thorough in his work and observations. Did a great job for us, thanks, Jayson!

  • Review 81 (2024-01-18 - Rating: 5)

    Sean was great! He was very knowledgeable, friendly and professional. He explained everything to me and made sure everything was in perfect shape when he left. Very thorough. I will use them for all my plumbing needs.

  • Review 82 (2024-05-24 - Rating: 5)

    Spring AC tuneup visit with Ashley was amazing! She was very personable and knowledgable. I feel that our system is ready for a hot summer. Thanks Again Castle!!

  • Review 83 (2024-10-12 - Rating: 5)

    Sean installed our new 40 gallon water heater.Sean was very professional,cordial and answered any questions. Sean takes great pride in his work and future customers will benefit!!

  • Review 84 (2024-05-07 - Rating: 5)

    Castle has great technicians that make me feel comfortable with their delivery. Jason was patient, and explained what challenges I may face with providing evidence of those challenges to help me make an informed decision.

  • Review 85 (2024-08-20 - Rating: 5)

    They sent out an experienced tech who quickly assessed the problem and made the repair. Michael was friendly and knowledgeable.

  • Review 86 (2023-05-09 - Rating: 5)

    I highly recommend this company. We couldn’t have asked for a better technician. Steven explained everything step-by-step and he was very proficient, personable, and timely. We requested his service as a second opinion, and he was able to save us over $1,000 from what we were quoted from the first company. The other company was going to replace a very large component, but Steven was able to determine that is was actually a smaller component that was the main issue.The AC is now blowing out ice cold air, and we are so satisfied with the service provided by Steven.

  • Review 87 (2023-11-07 - Rating: 5)

    Austin & the entire staff at Castle were so great & easy to work with! From the moment we made the phone call they made us feel like family! Austin was very knowledgeable and professional! Definitely recommend them!

  • Review 88 (2025-01-04 - Rating: 5)

    Professionalism defined ..... friendly, wonderful, competent people .Thanks!

  • Review 89 (2024-11-20 - Rating: 5)

    Austin and Wyatt, did fantastic job installing our new furnace and A/C. They showed up when said they were and installation was done in a timely manner. They were very knowledgeable in what they were doing and were very informative with what they were doing and explaining the new unit. I would recommend castle over and over again. We are very pleased with their business.

  • Review 90 (2024-03-20 - Rating: 5)

    Sean was efficient, knowledgeable, personable, and technically sound! Did a great job & took pride in his workmanship! He represented Castle Home Comfort very well!

  • Review 91 (2024-01-13 - Rating: 5)

    I was changing filter to heater (no biggie rite!) Well ... something went wrong!! Called they were fast, courteous and fixed my problem in less than 2 minutes.he also went extra mile letting me know how to properly change filter and marking the hidden switch.thank you so much for your quick help and peace of mind.

  • Review 92 (2024-11-11 - Rating: 5)

    Castle Home Comfort Heating/Cooling gets 5 stars for their quality service, good value, professional, courteous technicians and staff I especially appreciate the efficiency and friendliness of the office staff and the technician, Brandon was prompt, efficient and very thorough in his maintenance check of our system. We definitely recommend Castle to anyone seeking professional and reliable HVAC service.

  • Review 93 (2024-08-06 - Rating: 5)

    Wyatt was very thorough and took time to explain everything. Castle always looks out for me.

  • Review 94 (2024-09-22 - Rating: 5)

    Arrived exactly on time..did a quick nice job .Super nice knowledgeable kind ..efficient..honest...

  • Review 95 (2024-11-28 - Rating: 5)

    Wyatt serviced our furnace today and made sure we were good for the cold weather. As always he did a great job, and was efficient, polite and professional. Castle is always quality.😀👍

  • Review 96 (2024-12-22 - Rating: 5)

    Great response time for backup, and very very professional workers also competitive prices.

  • Review 97 (2024-08-23 - Rating: 5)

    New system now installed, looks and works great. Cant wait to see how the heat pump furnace combo works this winter!

  • Review 98 (2023-06-12 - Rating: 5)

    Austin arrived on time, listened well, and provided high quality service. Another great experience with Castle Home Improvement.Castle Home Improvement listens well to customer issues, provides effective solutions, and high quality service. They are the best company to work with!Today I had a safety check done on my furnace and the technician found a gas leak. This allowed for repairs to be made in a timely manner. I strongly encourage preventative maintenance and safety inspections, in the end you will save money and avoid a stressful situation. All of the employees I have worked with at Castle have been exemplary. They are friendly, knowledgeable, and provide quality customer service!

  • Review 99 (2023-06-28 - Rating: 5)

    Jayson was our tech and was very kind and knowledgeable. Explained things in a friendly and easy manner so nothing was confusing or left as an unanswered question. Wasnt phased by our toddlers antics and took care of everything he needed to.Weve used Castle for a few years now and they always get things taken care of in a timely fashion and friendly manner. Theyre pretty great!

  • Review 100 (2024-10-02 - Rating: 5)

    As always Castle Home Comfort did a wonderful job on repairs caused by a tree falling on my house. Always professional. I highly recommend them.

  • Review 101 (2024-08-29 - Rating: 5)

    Brandon the service tech was excellent. The company didn’t nick’s and dime on after hours.

  • Review 102 (2024-04-04 - Rating: 5)

    I have used Castle for installations and repairs for my properties. Their customer service is outstanding and the service is professional and very good every time. Austin did a great job yesterday!

  • Review 103 (2024-11-10 - Rating: 5)

    We had great service from Sean and Kendall. Great help

  • Review 104 (2024-01-15 - Rating: 5)

    After a failed sump pump resulted in our basement flooded over the weekend, Castle called us right back and had someone out within about an hour. They fixed the issue promptly and stayed to make sure the new sump pump worked. Great staff who were so sympathetic to our situation!!

  • Review 105 (2023-11-01 - Rating: 5)

    Castle always shows up on time and has great customer service. Austin did a great job and was very thorough in explaining what was happening. We are a geothermal community, he is very knowledgeable about many different areas of HVAC.

  • Review 106 (2024-05-31 - Rating: 5)

    Wyatt and the Castle team carried over the same high level of service and customer care I had experienced with the plumbing side of their business.

  • Review 107 (2024-07-22 - Rating: 5)

    Update July 2024: New ac, furnace, and water heater install was done professionally and with excellent attention to detail and cleanliness. Very happy with the installation crew and the job they did.Update June 2024: Updated review from 1 to 5. Had Castle out for an estimate on HVAC system replacement. Bob was by far the most detailed of the quotes we got this year in terms of our house evaluation. Among other things, he was able to explain why he made his recommendations and how his proposal would be the most beneficial for our home. The detail and information Bob provided far exceeded both my expectations and the detail/info provided by the other companies who gave us estimates this year, and took Castle from a what do we have to lose by bringing them out to we want to work with this company.I believe the company is under new ownership or management at some point in the last few years based on the name changing from Cassel to Castle.July 2015: Filed a request for an estimate on furnace and A/C replacement via company website on Tuesday, July 23, 2015. Got no response from Cassel - the only company out of six contacted that did not respond to my request (we chose not to update our HVAC at all).

  • Review 108 (2024-09-17 - Rating: 5)

    Ashley was very personable and professional. Very knowledgeable in her job

  • Review 109 (2024-11-30 - Rating: 5)

    Prompt, professional. He checked all CO2 and smoke alarms.Assured me Furnace was in excellent working order. I have a maitenance program for Furnace and AC. I feel better and know things re working properly. THANKS!!!

  • Review 110 (2023-11-21 - Rating: 5)

    Called yesterday for furnace repair. Set up appointment and their tech was here promptly!He was able to fix my furnace pretty darn quickly!Will definitely call these folks again if I need furnace repair!!!

  • Review 111 (2023-11-28 - Rating: 5)

    Our Furnace quit running around 3:00 am today and Brandon Ireland came out and fixed the problem. He is very polite and has a lot of knowledge at what he is doing. We will always use Castle Home Comfort for our needs. Thank you Brandon!

  • Review 112 (2024-01-15 - Rating: 5)

    Castle Technician Bob was not only kind but incredibly honest. He took the time to evaluate our home and teach about the ins and outs of furnaces and AC’s. With this being our first home we appreciated all the information and his impeccable attention to detail.

  • Review 113 (2024-02-06 - Rating: 5)

    Sean was considerate, told us what hed be doing, and how much it would cost. He did a great job, and wed happily have him return again if needed.

  • Review 114 (2024-04-11 - Rating: 5)

    Castle came to our rescue yet again, they are fast and efficient. Our sump pump stopped working and our basement started to flood. They had someone out so fast. Michael was AMAZING! He absolutely is knowledgeable in what he was doing and got the job done. If you have plumbing or heating/ cooling issues.. They are the ones for you.

  • Review 115 (2024-04-05 - Rating: 5)

    Brandon was excellent! He is super knowledgeable and very professional. He diagnosed and fixed the issue with my furnace very quickly.

  • Review 116 (2024-01-23 - Rating: 5)

    Per the usual our Castle techs (Brandon and Sean) were awesome. Personable, efficient and professional. I cant speak highly enough about Castle and their employees

  • Review 117 (2024-09-06 - Rating: 4)

    Everything went great. Wyatt was efficient and pleasant. Thank you!

  • Review 118 (2023-04-30 - Rating: 5)

    Castle installed a new furnace and AC compressor in our home. We are 100% satisfied with every aspect from beginning to end. Their timeliness, respect, knowledge, and communication truly makes Castle an amazing company. We will recommend to friends and family.

  • Review 119 (2023-06-28 - Rating: 5)

    Our 22 year old system was acting up and Steven came out to check it out. His thorough inspection and assessment of the situation were very helpful. He presented the options and gave a personal perspective that was very helpful in our decision making process. I could not have asked for a better first experience with this HVAC company.

  • Review 120 (2024-09-30 - Rating: 5)

    Jayson is a first class technician, highly qualified and very personable!

  • Review 121 (2024-12-01 - Rating: 5)

    Very efficient and knowledgeable. this combined with price makes this company a winner

  • Review 122 (2024-08-07 - Rating: 5)

    Friendly, courteous, efficient, and informative. Recommended a surge protector - which I hadnt thought about. Did not do a hard sell which was appreciated.

  • Review 123 (2024-03-02 - Rating: 5)

    Sean was fantastic. Very professional and excellent at explaining what was happening and how the new water heater worked. Highly recommend Sean and Castle.

  • Review 124 (2023-08-11 - Rating: 4)

    We used Castle for tune up services of our A/c unit and furnace. I would definitely recommend them. Also, Bob Severins worked with us in getting a quote for new compressor and furnace. He was thorough and explained about their products and services.

  • Review 125 (2023-07-06 - Rating: 5)

    We arrived home after being gone a couple of days to find that our air conditioner wasn’t cooling the house. We called and an hour later Neil was here and replaced a capacitor that had blown. We are up and running just a couple of hours after finding there was an issue. We really appreciate the great service Castle has always provided!

  • Review 126 (2023-11-27 - Rating: 5)

    Colton was thorough in his work, and made sure to go over any areas of concern he may have had with our system. Even went as far as calling the home office to reschedule a visit to evaluate our heat pump due to the outside temperature.

  • Review 127 (2023-10-08 - Rating: 5)

    Our heat stopped working and Castle was able to send out a technician quickly. The technician was courteous, knowledgeable, and efficient. He was able to diagnose the problem and fix it in a timely manner.

  • Review 128 (2023-07-14 - Rating: 5)

    Colton is super friendly, explained everything I asked, punctual and quick!Bob is also great! He really took his time to make sure everything was perfectly explained.Highly appreciated how professional they are

  • Review 129 (2021-06-08 - Rating: 5)

    Sean our technician was super nice and took the time to do things right the first time. He always kept us up to speed on what was happening, and was highly knowledgeable. It took a bit for things to get fixed (note: we do have an OLD AC unit), but knowing that he took the time to do the best work and to make sure our AC was working was all that mattered to us. Great people and highly responsive, I would recommend this place to anyone for the high quality work and customer service.

  • Review 130 (2024-11-09 - Rating: 5)

    I had a great experience. I called and because it was a Friday they made sure that I met with someone the same day and Brandon evaluated my system methodically to determine what needed to be done. Working with Bob I had a plan in place by the end of the afternoon, within a few hours of calling. Everyone was very kind and professional.

  • Review 131 (2025-01-01 - Rating: 5)

    Brandon was great. Very professional and super polite. Better keep this guy. Very, very helpful. Thank you!

  • Review 132 (2023-06-28 - Rating: 5)

    Jayson was very professional, on time, and was great in explaining everything to me. Highly recommend the Castle Home Comfort team! They always take great care of my business and have very fair pricing!

  • Review 133 (2024-08-08 - Rating: 5)

    Sean was very nice and very helpful. Kenny was nice as well.

  • Review 134 (2021-06-21 - Rating: 5)

    We had new furnace and AC installed 3 years ago and we continue to have tune ups through the club program. Tyler was so friendly and accommodating. Highly recommended. Very friendly office staff and great at communicating.I have been so happy with the efficiency of the units and our savings. I trust the team to do great work.

  • Review 135 (2023-03-09 - Rating: 5)

    I swear! I was so impressed with Austin and the company itself. Arrived on time, polite, professional and informative. When Austin and I spoke, he knew his business. He praised his company. That praise spoke volumes for me. Yes! I would highly recommend Austin and the company!

  • Review 136 (2021-05-25 - Rating: 5)

    I was really pleased with the service Tom provided. He was very friendly and courteous and was quickly able to replace our condensate pump and put in an outlet for it. I also liked that Castle sends a text update close to the time of your serviceman’s arrival, with a photo as well, so you know who to expect. I think that’s a great service, and we’ll be calling them for any future heating/cooling issues.

  • Review 137 (2021-06-18 - Rating: 5)

    We had an awesome experience getting our A/C repaired on a very hot day. We knew they would be very busy when we called. We had a sick kid at home, hadnt got much sleep, and our house was getting uncomfortably warm. They called us back right away and made special arrangements for Jeff to come out within an hour of us calling. He was professional, friendly, and knowledgeable. He found the bad part and replaced promptly and our A/C was quickly back up and running. We are very thankful for a great company that provides such great customer service!

  • Review 138 (2023-07-25 - Rating: 5)

    Bob helped me understand the system that fit both my home needs and my finances. He explained everything completely, worked with me, and thoroughly answered my questions. I am amazed at the response to both the home consultation and schedule for installation!

  • Review 139 (2022-06-03 - Rating: 5)

    The company was quick to respond and very prompt in sending out a service man. Tom was helpful and knowledgeable! He got our AC up and going again, and offered suggestions for what we could do to help our system run better but did not pressure us to make additional purchases, which I appreciated. I would recommend Castle and will continue to use them!

  • Review 140 (2025-01-02 - Rating: 5)

    Great service and very helpful with diagnosing and fixing the problem. Helped wife understand the issue, which I can never do! Will continue to use and recommend.

  • Review 141 (2024-11-12 - Rating: 5)

    They were prompt and did a great job!

  • Review 142 (2024-09-12 - Rating: 5)

    They come when the said they (was able to work with my work schedule). The workers come in and do not mess things up (wear shoe covings). And the best thing Cassel Home Comfort does know the equipment that they work on.

  • Review 143 (2022-10-18 - Rating: 5)

    I woke up Saturday morning with no heat and my house was FREEZING. I called castle and got a hold of Neil. He was on another call, but he said he would get to me. When he got here, he went through my whole furnace, climbed on the roof and even checked in the attic. He was here for a good 2-3 hours making sure I had good heat before he left. He even showed me that when he got there the air coming out of my vents was only 74°, and by the time he left it was 120°. I was highly impressed with Neil, and would recommend him to anyone. I cant speak on the other techs, but Neil went above and beyond while he was at my house on the job. Castle is lucky to have such a great tech who is knowledgeable in the industry, friendly, explains what he is doing along the way, and wasnt afraid to do what it took to get the job done. I really appreciated Neil and him getting my heat back working in a timely manner!

  • Review 144 (2024-12-27 - Rating: 5)

    Wyatt was professional, very knowledgeable, and very personable!

  • Review 145 (2024-09-20 - Rating: 5)

    Great service and very friendly. They really care about their customers.

  • Review 146 (2024-06-20 - Rating: 5)

    Ashley was friendly, respectful of my property and professional. Efficient but unhurried, did the tasks thoroughly & completely. If only all businesses were as easy to work with!

  • Review 147 (2022-02-26 - Rating: 5)

    Castle was very professional, knowledgeable, upfront, and thorough to make sure I get the optimum new furnace and a/c unit on my aging 30 year old system. They were easy to work with and never was pressured into anything. Being upfront, friendly and explaining well what your getting sold itself. The experience built trust and thats hard to find in businesses this day & age. Will update after install process.

  • Review 148 (2023-12-02 - Rating: 5)

    Highly recommend Castle for heating or air conditioning issues. The technician Brandon was very helpful letting us what we were up against and what our options were. Bob set us up so we can be comfortable again. IMO...if you are having issues with heat or air, Castle is place!

  • Review 149 (2024-09-30 - Rating: 5)

    So pleased with the service! Everyone was great from start to finish. They were able to get to me quickly and resolve the issue the same day. I would definitely call again! Thanks so much!

  • Review 150 (2021-08-26 - Rating: 5)

    Clayton was fantastic! He helped educate me on the different parts of my unit and what he was looking for, he was very nice and professional, and he had the problem resolved quickly and effectively. He was clearly very knowledgeable. The woman I spoke with to get the appointment scheduled was very friendly and helpful as well.

  • Review 151 (2023-03-28 - Rating: 5)

    Neil was very prompt in way of communication and arrived shortly after the initial call was made. I explained to him what was going on with the furnace and he went to work diagnosing the issue.After a short period he found the problem and showed me a couple of options to deal with the situation.Overall he was very knowledgeable and professional and I would have no issues with him working on my HVAC system in the future.

  • Review 152 (2024-06-11 - Rating: 5)

    Had our annual A/C maintenance from Castle home comfort today. Really appreciate their professional and friendly attitudes.

  • Review 153 (2024-02-04 - Rating: 5)

    Very friendly and professional staff both on the phone and in person. Sean was very communicative about what would happen and when. Final invoice was exactly what they estimated.

  • Review 154 (2024-06-05 - Rating: 5)

    They notified us ahead of time that they were delayed by 30 minutes. This was appreciated. Installed a new toilet and took away the old one in less than 2 hours. Very friendly and professional. Great service.

  • Review 155 (2023-05-15 - Rating: 5)

    They were top notch from the beginning to the end installing my new HVAC system. Austin and Jayson were very good at their job and would highly recommend them and Castle home comfort.

  • Review 156 (2022-03-12 - Rating: 5)

    Everyone was great from initial call through sales then install. Everything was explained. They talked about the different options. Never any pressure. It was all about education so I could make a choice that satisfied me. Installers were awesome. They were polite and considerate. They were right on time and got down to business. We had a new furnace and ac installed. They showed me all about it and made sure I understood everything before cleaning up. Couldnt have asked for a better experience. Highly recommended!

  • Review 157 (2022-09-30 - Rating: 5)

    My first time doing business with Castle. Steven did a great job! He diagnosed the problem quickly and took care of it in good time. I would recommend and will call again when I need furnace service.

  • Review 158 (2024-04-30 - Rating: 5)

    Nice to see a young lady as part of your service crew. The young man was also appreciated. Both very informative and professional. All is good!

  • Review 159 (2023-07-14 - Rating: 5)

    Came home from a week long vacation and my air conditioning was broken. It was almost 90 degrees in my house and we were all miserable and just ready to go to sleep. They came out at 10:00 p.m. after only 30 minutes and fixed it swiftly and for a decent cost. Very friendly and professional, great service.

  • Review 160 (2021-02-11 - Rating: 5)

    We have had Castle come in several times recently. Our furnace went out so they installed a new furnace for us a few weeks ago. Each time they respond quickly, they are professional, provide quality work, and explain things to ensure that I understood what was done and why. I highly recommend Castle heating! Each employee that I have spoken with makes sure that everything has been taken care of! I also like the peace of mind knowing that they are always available to come without charging crazy high prices for after hour work.

  • Review 161 (2024-02-27 - Rating: 5)

    I will absolutely use Castle again in the future. Scheduling online was a breeze. The technician, Sean, that came out was knowledgeable, friendly, and efficient.

  • Review 162 (2024-07-17 - Rating: 5)

    Wyatt did a great job. Very courteous and professional.

  • Review 163 (2024-06-23 - Rating: 5)

    Wyatt tried everything to get the AC unit working again. He showed me everything he was doing to diagnose the problem which I appreciated very much.

  • Review 164 (2022-05-12 - Rating: 5)

    Austin and Brandon went out of their way to arrive early with the parts to repair my AC unit this morning, and were done within an hour and a half. Austin had done a service call after normal business hours last evening, as they were so booked with service orders. He was able to diagnose the problem, and locate the parts to come back first thing in the morning today. Both Austin and Brandon were very professional, courteous and knowledgeable. I would give the highest recommendation for both of these employees and for Castle as well.

  • Review 165 (2020-01-09 - Rating: 5)

    Jeremy called about a 1/2 hour before our scheduled appointment to ask if he could start early which we were ecstatic about! He was very polite and professional which really set us at ease about the work to be done that day (remove and install a new furnace and A/C unit and add a dehumidifier). He finished ahead of schedule and spent a generous amount of time walking us through our new system and how to properly maintain it. Oh, and this was on a Saturday right before Christmas! Awesome work Jeremy!!!

  • Review 166 (2021-09-09 - Rating: 5)

    Zack did an awesome job diagnosing and explaining the problem. We feel confident that we have the best plan of attack to complete the repair. Now we just need to see if our home warranty provider agrees! .... Castle took care of everything with our home warranty company. We had no out of pocket besides the standard service fee, just the way it should be. We’re very pleased. Jeremey and Zack make a great team.

  • Review 167 (2024-10-24 - Rating: 5)

    Jayson was great. Don’t lose him

  • Review 168 (2023-06-01 - Rating: 5)

    Tom was great! Did a very thorough inspection of my system and carefully reviewed everything with me. Discussed long term needs so I can plan for future expenses.

  • Review 169 (2021-01-14 - Rating: 5)

    A furnace never dies at a convenient time. A competitor tried to rip me off on a new system, so I called Cassel at 4:30 on Friday and was able to speak with a sales manager immediately. He came out that evening, did a thorough estimate... ultimately saved me thousands of dollars! Couldnt be more pleased! Bob is as good as they come!! Then Tom and Jeff completed an expert install... excellent experience all around!!

  • Review 170 (2024-01-06 - Rating: 5)

    Bob was wonderful - extremely knowledgeable, professional, and personable. I really appreciated his understanding and commitment to getting me the most accurate quote.

  • Review 171 (2022-04-04 - Rating: 5)

    From start to finish the whole experience was great. Never met Bob prior to walking in Castle, but felt like I knew him for years. Very knowledgeable and truly cares about getting customer what they need.

  • Review 172 (2023-02-16 - Rating: 5)

    He has done a very well job at showing up on time and I really recommend him to others who may be in my current position. He is very professional at what he does and takes good care of your needs. I put him at 5 stars coming from me and all of my family. Highly recommend.

  • Review 173 (2022-08-12 - Rating: 5)

    I am glad I waited to leave a review until now bc at first it seemed like our original appointment in our new home had been forgotten or missed. We had waited the day and no reach out. However, benefit of the doubt we called them and inquired as to what may have happened. Angela corrected the situation quickly and my husband went from a bit peeved to being very happy when hanging up. A huge deal!She rectified everything, Steven promptly showed up to our scheduled appointment and was in and out, super professional.The house had been using Castle previously so we are glad to stay with the provider.

  • Review 174 (2024-11-09 - Rating: 5)

    Awoke to chilly house.Changed batteries in thermostat.Changed air filter as precautionary.Old filter was slightly dirty.No positive result from those changes.Called Castle and technician was able to be here, on a Sunday, within slightly over an hour.Was very efficient locating issue.Explained what he was doing very thoroughly and we were heating again in about an hour.Would recommend this service to anybody.

  • Review 175 (2024-07-15 - Rating: 5)

    If I could give more stars I would...professional & knowledgeable technician!I am so pleased and recommend them!!

  • Review 176 (2021-04-18 - Rating: 5)

    I would truly recommend Castle Home Comfort for any service you need with heating and cooling. I had a complete new system installed and was very pleased from start to finish. Castle Home Heating has the most qualified technicians I have seen when dealing with heating and air. Have a question they explain it so you know what is going and why. When they were done everything was cleaned up and taken with them. From the office to sales to installation was excellent. Glad I choose Castle Home Comfort.

  • Review 177 (2023-11-11 - Rating: 5)

    I cant say enough amazing things! I was skeptical about getting a new furnace and AC. I couldn’t be happier with Brandon and Austin. Bob made sure I had everything I needed and they made it happen! Best experience ever!

  • Review 178 (2025-01-02 - Rating: 5)

    Great service Sean!Excellent- Thanks!

  • Review 179 (2024-01-18 - Rating: 5)

    Tyler did a great job. He was courteous, efficient, professional and explained things so I could understand. I was comfortable having him in my home. An asset to your company.7/9/21 Jeremy came out to do maintenence this morning.He is super nice, professional and courteous.Explains things to me, glad he works for your company. As with others who have come out, he is also a asset to your company.Happy to have him as a fellow White Heathen.

  • Review 180 (2022-01-08 - Rating: 5)

    It was the coldest morning of the year and my house was 46. Luckily the problem started in the pm the day before. I called Castle and the female answering the phone said what can we do to put a smile on your face? You know what I said fix my furnace. Castle was out there at 9 the next day. They are so easy to work with. They take the time to explain all options. And the choice was mine to make with no pressure from them Only help with my decision. They made something which I was dreading quit easy. And the price was great. I now have a business that I can trust. Jeff and all employees are second to none. I am so glad we have a business like Castle in Mahomet. They are hometown pride

  • Review 181 (2022-03-02 - Rating: 5)

    Bob was very professional, courteous, and personable! He took very good care to detail in the process of giving a quote and gave a thorough explanation to all points. We plan to use their service, and are very happy with the quote that was given to us for the value that will come with it!

  • Review 182 (2022-12-27 - Rating: 5)

    Furnace quit working, circuit board failed. Part ordered, 6 days later part was installed. Castle did provide 2 space heaters that did make the wait tolerable. We have heat now!Update: Four days later furnace failed to heat. I could not call because of Christmas holiday. Called Tuesday morning, and restarted furnace. It seemed to be heating. Austin came out at 11 AM, made some minor adjustments, he thought snow had been blown into the exhaust or intake pipe and caused the furnace to shut down, until I restarted it. Seems to be working fine so far. Thank you Austin!!

  • Review 183 (2024-06-14 - Rating: 5)

    Great service. Jayson was professional and explained what he was doing throughout the troubleshooting process

  • Review 184 (2023-05-24 - Rating: 5)

    Tom was really courteous and patient to explain the recommended repairs. I appreciated all the photos he took to explain the wear on my system and how it would impact our comfort in the upcoming season.

  • Review 185 (2021-05-23 - Rating: 5)

    We have used Castle several times and have been very happy with them. We came back from vacation and our AC wasnt working. They got someone out within 24 hours even though they were super busy. They gave us repair options and opinions and talked us through all of our options. Our system is old, so replacement might be a better option than repairs. Theyre sending someone out to do an estimate for system replacement so that we can make our decision on how we want to proceed. They are not pushing us either way, just providing us with all the facts, which we really appreciate.

  • Review 186 (2020-07-08 - Rating: 5)

    Castle took very good care of me a few years ago when I needed a new furnace and now they have done the same after my AC went out. It was extremely hot and humid and was going to stay that way for several days. Austin came right out and diagnosed the problem and had it fixed within two days. In the meantime they lent me a portable AC unit that kept my bedroom cool enough to sleep comfortably. Their service was prompt and professional and their prices are reasonable. I highly recommend Castle!

  • Review 187 (2021-01-29 - Rating: 5)

    I never write google reviews, but Tyler allowed us to have such a positive experience that I wanted to highlight him! He was extremely thorough and professional, able to diagnose our issue and resolve it even though it was a complicated issue. We appreciated how he explained everything clearly and was up front about costs. Tyler was professional throughout the repair, even though it took four hours in very cold weather. He was kind and had a great demeanor. This was also during Covid and we felt very safe with his covid precautions as well. We would highly recommend Tyler for his service!

  • Review 188 (2022-03-27 - Rating: 5)

    I called two places when my heat went out. Castle responded within about 15 minutes and I spoke to a tech who was going out on a job. He explained it would likely be longer than an hour before they would be able to see me. He called back soon after and informed me he had to get another tech my way - told me his name was Neil. Neil arrived in about an hour and got to work. The repair work was done fairly quickly and I now have heat.I will add that Neil was friendly and professional, answered my questions and got the job done. I am a very happy customer.

  • Review 189 (2021-02-05 - Rating: 5)

    I am unable to find enough superlatives to relate how positive my experience was with the service. Quick response. Professional, competent and confident. Clear explanations and comparisons to more common topics/items. Listened patiently and understood concerns. No hesitation to call again. Well worth the cost. Extremely satisfied with entire transaction.

  • Review 190 (2022-05-10 - Rating: 5)

    Steven was awesome to work with. Friendly and responsive to questions. Honest and transparent as can be with pricing and what was actually needed to get my system up and running. I will specifically ask for him any time I need anything HVAC related.

  • Review 191 (2024-09-10 - Rating: 5)

    Bob was thorough, efficient and said he would follow up on Monday. I have a small crawlspace that will be a challenge. I am confident he will solve my problem.

  • Review 192 (2020-12-10 - Rating: 5)

    We were very fortunate to have Zach . He was excellent ! Very courteous , knowledgeable And so helpful when I needed to move things out of the way of furnace . Our fault! He Told us about minor issues about the furnaceHe was very trustworthy and pleasant to talk to .I can tell he loves his job and and Is very hard working .They are lucky to have him!

  • Review 193 (2021-06-20 - Rating: 5)

    Called them for a second opinion after being told I needed a whole new furnace. Clay came out. He was very nice and very professional. He checked out everything and only had to fix one wire and one part. Now my ac works great $300 later. I am so glad I called!!

  • Review 194 (2021-08-11 - Rating: 5)

    Anytime theres an issue, we know that cassel is going to take care of it. Angela is always courteous and cares about whats going on and Clay has been awesome every time hes come out. We really appreciate how they do a very thorough job and dont leave until they know everything is working properly. Weve been using them for almost 3 years, for boiler maintenance and an AC install/maintenance, and theres no other company we would rather have to take care of them.

  • Review 195 (2024-04-17 - Rating: 5)

    Tech did a thorough check of my A/C system. He has checked my A/C and heating systems in the past also. He has always done a professional job and is friendly and easy to talk with. He answered any questions that I had. He does a great job.

  • Review 196 (2022-09-27 - Rating: 5)

    We have an old boiler and Castle has taken very good care of it. They are responsive, straightforward and helpful. Most recently we worked with Steven who was thorough. Castle is a great company!

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