Mr. Rooter Plumbing of Alamance County

Located in Burlington, North Carolina

Address: 711 Floyd St, Burlington, NC 27215, United States

Phone: +1 336-329-9422

Rating: 4.5

Services

Identifies as veteran-owned
On-site services
Online estimates
Repair services
Appointment required
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2023-02-10 - Rating: 5)
The plumbers was very knowledgeable and polite, they knew their job and they performed it well. I was very pleased with their work thank you Roto Rooter for your services.

Review 2 (2023-08-31 - Rating: 5)
First time ever using this company and now a client for life! Each person I interacted with was nothing but wonderful! Extremely helpful and very understanding. And they make things happen fast! Our repairman was kind, respectful and super knowledgeable. He was fast and efficient; made sure everything was right the 1st time. Also didn’t mind our son hanging by his side and asking questions and supervising. I would highly recommend them for your plumbing needs!

Review 3 (2022-09-12 - Rating: 5)
When I called to see if I can get someone out I wasnt expecting it to be so quick so that made me happy. The guys were very professional and very helpful and knowledgeable. I do plan on using them again when I go to repair some other things throughout the house that involves sinks in our other bathroom as well. Thank you for your good service

Review 4 (2020-01-04 - Rating: 5)
Our main water supply pipe burst under the house this morning, which meant our whole house was without water. We called Mr. Rooter, and they had someone out there in under 2 hours, on a Saturday no less! Dwayne was very friendly, very professional, got us fixed right up, and was very good at explaining what had gone wrong and how hed fixed it. (He also helped us in winter 2018 by replacing our wellhouse bladder tank, doing a great job despite working outside in snow, cold, and wind.) And what makes us extra happy is that Mr. Rooter doesnt charge extra for emergency weekend work! Weve been their customers for over 10 years and theyve always taken good care of us.

Review 5 (2020-12-29 - Rating: 5)
Mr. Rooter was great! I called at night to get an appointment the next morning and they showed up, diagnosed what was wrong and fixed my entire water lines under ground and replaced my pipes inside. They were very knowledgeable and did a great job. Highly recommend!

Review 6 (2023-06-09 - Rating: 5)
Weve dealt with low water pressure for too long. The technicians were great, got a new pressure tank installed and got it done efficiently. Super nice and informative folks.

Review 7 (2020-03-11 - Rating: 5)
Could not have asked for better service from Mr. Rooter Plumbing. Mr. Knapp was the person who installed a new faucet for me. Yesterday, I had a different problem and called Mr. Rooter again. Mr. Knapp came promptly both times at the promised time. It was impressive to see that he covered his shoes before entering. He left his work space clean and neat. We remembered that he had done some work for us several months ago and how pleased we were then..

Review 8 (2022-09-15 - Rating: 5)
The 2 technicians that came were professional and well as pleasant. It took them no time to find the problem and correct it. They explained what the issue was and showed me where it was. I will definitely call Again if I have plumbing needs again.

Review 9 (2023-01-13 - Rating: 5)
Excellent service. Dwayne also took the time to explain the recommended water heater flushing procedure. Id never heard about doing this procedure, but its a good thing Dwayne mentioned it because it is especially important to periodically flush out the minerals that lodge in the heater from well water.

Review 10 (2020-09-19 - Rating: 5)
Omg. Mr. Dwayne, from Mr. Rooter came to the rescue today, on a Saturday to fix my sewage pipeline back up issue. He has been very professional and explained everything to me that he felt relevant to the repair process. He was such a pleasure and a breath of fresh air. Very effective and sufficient in his job....highly recommended.

Review 11 (2019-12-12 - Rating: 5)
Brandon at Mr. Rooter really saved the day with this one. After not having plumbing for 5 days, calls after calls with my “warranty” company because they couldn’t locate someone to do the work, they finally allowed me to call an out of network plumber. SO glad I did! Brandon was friendly, knowledgeable, understanding and quick. He completed the job without mistake. I suggest requesting him as your technician, as he clearly knows what he is doing. Thanks again, Brandon!!

Review 12 (2024-03-26 - Rating: 5)
Dwane came out, gave an estimate, then installed our new water heater. Cleaned up, and now we gave hot water again.

Review 13 (2022-12-29 - Rating: 5)
Good professional workmanship and attitudes. Had a new gas line installed for a gas range - not an easy install job, but it was done very well! Highly recommend this company.

Review 14 (2023-02-08 - Rating: 5)
Jason King came out to service a leaking pipe in our basement. He was kind, knowledgeable, and professional in every sense. This was the best experience Ive had with any of my previous plumbing situations.

Review 15 (2019-03-18 - Rating: 5)
My water heater broke down on a Sunday night. I made an estimate request first thing in the morning the next day, and two gentlemen came before noon, made an estimate (which I agreed to) and replaced it same day. Everything went very smooth.Decent guys, upfront pricing, great work. Couldnt have asked for more.

Review 16 (2020-12-05 - Rating: 5)
We were very impressed with Scott. He was efficient and clean. I loved the booties he wore in our house. He didn’t make a mess in our home. He was the best plumber I have ever used! He was very kind and professional.

Review 17 (2022-10-06 - Rating: 5)
I have used Mr. Rooter/Burlington. For several years. They keep fixing what my husband and the shoddy original plumbing installation mess up. They are always on time. Their estimates are correct or lower. They give me choices between repair and replacement when they can. They show me damaged items they are replacing so I know they need replacing. They always let me know ahead if electric or water has to be off and for how long. They clean up after themselves and dont leave a mess. They answer the phone outside Mon-Fri 8 to 5 office hours so I am assured when someone will come and what I need to do until they arrive.

Review 18 (2018-01-01 - Rating: 5)
Couldnt have been more helpful. Instead of sending a plumber, (overtime!) the very friendly receptionist told me that I had done everything there was to do(for frozen pipes).That is impressive in this day and age!I will definitely call them with any future projects.

Review 19 (2020-04-03 - Rating: 5)
Arthur and Christan were very professional, on time, and very thorough of their job. They went above and beyond to make sure me and my husband were both satisfied with their work! If you can get Aruther and Christan to do the work they are amazing!

Review 20 (2023-07-14 - Rating: 5)
Highly recommend! Called with no water and was out same day! Very professional and price was excellent. If I could give 10 stars I would.

Review 21 (2023-08-05 - Rating: 5)
Mr. Rooter, came the same morning that we called in with a water leak. They are very professional and have a tracking system so that you know when they are in the way.

Review 22 (2024-03-29 - Rating: 5)
I was very pleased with techs that came to my house good work ethic toward customer satisfaction

Review 23 (2024-04-27 - Rating: 5)
They were great and worked hard and did not quit till job was done correctly very impressive

Review 24 (2022-03-18 - Rating: 5)
I was totally satisfied with Jason. He was very professional, personable and competent. I. Would definitely use him again for any plumbing issues. Thank you Jason

Review 25 (2017-10-10 - Rating: 5)
Had a really great past 2 experiences with this company. Every plumber that has come out has been phenomenal and been fair with pricing. I will use them again should I need them.

Review 26 (2023-04-29 - Rating: 5)
Knowledge office personnel and technicians who respond in a timely manner. I particularly like that they use shoe covers and their own carpet to dust off their shoes.

Review 27 (2023-01-09 - Rating: 4)
Quick response, accurate work & professional.I haven’t replaced a WH in many years but the price seemed astronomical to me. $6000

Review 28 (2019-06-09 - Rating: 5)
We have been using Mr. Rooter for years. They are always reliable, prompt, and professional. I would highly recommend them to everyone!

Review 29 (2020-01-14 - Rating: 5)
Great service and did a great job with my hotwater repair, and they were pretty knowledgeable. The price was fair. I highly recommend them....

Review 30 (2020-03-07 - Rating: 5)
The technician knew exaxtly what he was talking about and just in case he couldnt resolve my plumbing need the quick and cheap way, he knew what i would need to fix it. Thankfully, he resolved it easily and it was very low cost!

Review 31 (2017-04-02 - Rating: 5)
They took a little longer than expected to arrive. But service was quick when they did arrive. And the plumbers were friendly and they explained things very well.

Review 32 (2020-08-12 - Rating: 5)
Both of the gentlemen were professional and friendly. They even offered advice to avoid the issue in the future. Customer service is superior and the price was reasonable.

Review 33 (2020-02-28 - Rating: 5)
Mr. Dwane Anderson was cordial and professional in explaining the procedures he performed. I will call Mr Rooter for any plumbing issues in the future.

Review 34 (2023-07-26 - Rating: 5)
Took care of the toilet problem and was helpful with all my questions about plumbing issues for the house in general. Patient and clear.

Review 35 (2020-12-20 - Rating: 5)
Responsive, provided accurate arrival time and info about the service technician. Did a great job, quickly repaired, great value!

Review 36 (2022-11-17 - Rating: 5)
The team was on time and professional. They explained everything well and the results were phenomenal!

Review 37 (2018-03-22 - Rating: 5)
If you call anyone else then you’re settling for second best . Mr Rooter is prompt, knowledgeable and respectful!

Review 38 (2019-08-26 - Rating: 5)
If you use this business, you will NOT regret it. He turned a stressful situation into a really good experience. Thanks so much!

Review 39 (2023-05-14 - Rating: 5)
Jason was very professional and had everything back up and running promptly.

Review 40 (2022-10-07 - Rating: 5)
The guys were fast, efficient, and communicative. I will definitely work with them for future needs.

Review 41 (2021-04-15 - Rating: 5)
Richard and his co-worker did a great job and were friendly and very professional.

Review 42 (2017-08-30 - Rating: 5)
If you need plumbing help call Mr Rooter. they do very good work .

Review 43 (2020-06-10 - Rating: 5)
A little more expensive than Id like but they were friendly and fit me in on a booked day so not complaints.

Review 44 (2023-05-04 - Rating: 5)
Quick response, friendly, professional plumber. Explained everything, conscientious about property

Review 45 (2022-09-12 - Rating: 5)
Great experiences with these guys. On time and do great work!

Review 46 (2017-10-26 - Rating: 5)
Efficient WorkCost -EffectivePersonal AttentionProfessional Licensed PlumberWould Certainly Recommend

Review 47 (2020-01-26 - Rating: 5)
Everything always works out well when we choose this service for any of the plumbing maintenance issues at our rental home properties.Just Everything!!

Review 48 (2018-01-17 - Rating: 5)
Quick and excellent service, took care of everything, it all works great now! Thanks!

Review 49 (2023-03-09 - Rating: 5)
Mr. Rooter accurately diagnosed a long-standing problem with our 1-year, 3-month old tankless water heater and we were quickly added to their schedule for the needed modifications. Jason and David completed the modifications in a timely and professional manner. We definitely recommend and would use Mr. Rooters services again.

Review 50 (2022-12-12 - Rating: 5)
Dwane was very efficient, knowledgeable, and understanding. Was a stressful moment in our household but for the time he was was there we felt completely at ease. Very helpful and appreciative for everything he did for us. Would definitely recommend

Review 51 (2017-11-29 - Rating: 5)
My recent service was prompt, detailed, and highly professional.

Review 52 (2022-08-19 - Rating: 5)
I needed gray water lines from my kitchen & laundry room redirected to the septic tank. Duane & Isai were polite, professional, friendly and explained what they were doing in a way I could understand. A real plus for an old lady who is not knowledgeable about these things. When they were done, everything was cleaned up to a point that you never would have known they were here. If you need plumbing services, call this company. You wont be disappointed.

Review 53 (2017-12-13 - Rating: 5)
Great experience! The technician showed up just as scheduled and was extremely professional. The repair was planned out, done in a timely manner and the area was cleaned up afterward.

Review 54 (2020-06-06 - Rating: 5)
They are always great to work with, courteous, prompt and fair!!

Review 55 (2022-10-21 - Rating: 5)
Dwane and Isai did a fantastic job and were extremely professional.

Review 56 (2018-01-18 - Rating: 5)
Mr. Rooter is a professional company providing great communication with their clients. They use parts that will last for a long time, and have extended warranties. You will pay more because of this, but its worth every penny to me. Im a long time customer, and will continue to use them. Ive been satisfied with every job they have performed for me.

Review 57 (2017-06-27 - Rating: 5)
They are the only plumbing company we trust using in that region of NC!

Review 58 (2017-09-22 - Rating: 5)
Very polite helpful straight to the point and overall good service

Review 59 (2019-03-26 - Rating: 5)
I had a major plumbing emergency when the main sewer line at one of my rental houses was completely blocked and backing up into the tenants bath tub. It was not a pretty situation. The event happened late afternoon on a weekend. The Mr Rooter crew came and assessed the situation, and schedule a return visit the following morning. The Mr Rooter Team arrived on time and completed the difficult project of digging up my main line, and replacing it with newer updated pipe along with a new clean out. The team was knowledgeable, curteos, empathetic and professional. In just a few short hours, the problem was completely resolved with minimum interruption to my tenants. Their after hour emergency pricing was more than fair. I have used Mr Rooter several times and will continue to use them again for all of my plumbing needs. Thank you Mr Rooter.

Review 60 (2020-07-18 - Rating: 5)
As always, such a pleasurable and professional experience with Dwayne. It is good to find a service company with such great staff. Mr. Rooter is our go to!

Review 61 (2019-09-29 - Rating: 5)
This company is so great! We had no running water and a recommended plumber came out and charged us after doing nothing and we still didn’t have water. I then called mr rooter and actually found out what was wrong. We had a lot to fix but they got the work done very quickly and were very informative and polite. Our technician was Dwane Anderson, he was super helpful, nice, and definitely knows what he’s doing. We are so appreciative of how quickly he got everything done and that he explained everything along the way. We will definitely use this company for all future plumbing needs!