Roto-Rooter Plumbing & Water Cleanup

Located in Annapolis, Maryland

Address: 222 Severn Ave Ste 13, Annapolis, MD 21403, United States

Phone: +1 410-919-9959

Rating: 4.8

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-31 - Rating: 5)
Hosea was excellent. He was very diligent in getting our main sewer line open. He was very respectful and cleaned up after he was done. We would not use anyone else.

Review 2 (2024-11-30 - Rating: 5)
Josh the Roto Rooter technician was excellent! Prompt, knowledgeable and very patient. Solved the drain problem so my family and I could enjoy the rest of the holiday weekend. Highly recommend RR, above all professional and efficient - will 100% use again. Thank you, Josh.

Review 3 (2024-12-18 - Rating: 5)
We had a leak in our master bathroom, it was raining in our dining room after a shower. Hosea came with Roto-Rooter, checked out what was going on, explained it to me so I could understand and then fixed our issue in a timely manner. This is the second time I’ve used Roto-Rooter and each time I have been satisfied with the level of care and attention given to our issues.

Review 4 (2024-12-06 - Rating: 5)
Delroy and Aaron were awesome. I had contacted others in the past who didnt take my concerns seriously. But Delroy listened and went right to work. Delroy and Aaron should be commended for a job well done 👏

Review 5 (2024-09-18 - Rating: 5)
Mr. James came out to fix a clog within my home. He was outstanding, very professional and knew exactly how to fix the issue. If I could give him 1000 stars I would. Thank you James 😃

Review 6 (2024-11-03 - Rating: 5)
Shahron was a lifesaver. He did a late night service call, knew exactly what to do, and completed the job quickly. We have running water again! Thanks!

Review 7 (2023-11-22 - Rating: 5)
First I would like to extend my gratitude to the phone operators. They were clam, comforting and professional. The technician name was RAM and he was professional in his approach and appearance. He diagnosed the problem with speed and efficiency. He was respectful of my home. He fixed the issue and waited at 30 minutes to ensure his work was done correctly. Excellent service for a major plumbing issue the day before Thanksgiving. Thank you!!!

Review 8 (2024-01-13 - Rating: 5)
Sam was awesome. He explained the process very well, was upfront with costs, and was very professional in his services. He also was good around my two crazy kids. Highly recommend Roto Rooter and especially our technician. End of the day, my plumbing issue was resolved with no issues.

Review 9 (2023-11-26 - Rating: 5)
I was able to get someone out today for a main line back up. Jerry arrived, promptly and explained everything to me from start to finish. He made sure I understood what he was doing along the way. I honestly can say I am pleased with the service that I received. Also, the gentleman Corey who took the call was very professional as well. Thank you for your help in my time of need.🙂

Review 10 (2025-01-08 - Rating: 5)
The technician Hosea was very nice and professional. I would recommend!!!

Review 11 (2023-12-27 - Rating: 5)
Honest, Caring, Respectful!!Marvin was completely professional and had done a fantastic job. Im completely satisfied with my new hot water heater. The staff in the main office is truly helpful and considerate of my needs. I would recommend this company and will continue to call them for all my needs. Thank you Roto Rooter!

Review 12 (2023-11-07 - Rating: 5)
Jerry was really professional and super knowledgeable. He answered all my questions and went out of his way to explain everything in an understandable way. A huge selling point for me was the same day installation. They were able to install a new water heater for me in under 4 hours.

Review 13 (2024-09-27 - Rating: 5)
Rich came out today on time ,very professional and efficient.. Excellent customer service and compassion

Review 14 (2024-01-13 - Rating: 5)
Alex was efficient, professional, and very good with explaining the issues to me. He did an excellent job of reassuring me that the sump pump is working properly and is running smoothly! I highly recommend him and hope that I get him the next time I call Roto-Rooter! Thanks Alex!

Review 15 (2024-01-11 - Rating: 5)
My dad had a clogged toilet issue in his home, leading to the bathroom flooding. He had me call Roto-Rooter Plumbing. A technician was sent out between the ETA that was given when I placed the call. They sent out a technician by the name of Chan, who was friendly, very thorough with explaining the process of what he was going to do, to fix the issue. After he fixed the problem, he gave recommendations to prevent the issue from reoccurring, which was greatly appreciated!! Overall, Chans customer service was amazing!!! He is very knowledgeable is his trade. If my dad or myself ever have any future plumbing issues, we will definitely use Roto-Rooter Plumbing again, and I would highly recommend Chan to be our technician!!!!

Review 16 (2024-09-24 - Rating: 5)
James was super helpful, was in and out quickly, and got the job done right! Cant recommend enough!

Review 17 (2023-12-30 - Rating: 4)
Roto Rooter is great if youre in a bind. I called them desperate because a tenant had a clogged tub, I was out of town, and two previous plumbers I called did not show up. I called Roto Rooter and Alex showed up within 3 hours of my call... He was prompt, super communicative with me being remote, and very transparent. He was amazing! 5 stars! The only reason I deducted a star is because of price. I essentially paid almost $900 to snake a drain 30 ft. Im super appreciative of their promptness and transparency a d Alexs service was 5 stars; however, if youre on a budget, you should probably call around.

Review 18 (2024-09-30 - Rating: 5)
Rich was very knowledgeable. Patiently answered all our questions. Explained the next steps in detail.

Review 19 (2023-11-08 - Rating: 5)
Min (#1461) saved my day. He arrived late in the evening, came in and quickly assessed my problem and gave me a quote. I was feeling desperate and he reassured me he could do the job and it would be completed quickly. He was a great conversationalist, and being that I’m curious by nature I wanted to watch and learn what he was doing to fix my problem. He answered all my questions and showed me a couple tricks. As a youngish female, I really enjoyed learning from a master like Min. He was super professional, was very careful with my floors, and cleaned up and little bit of dust he made from drilling. I wish I could call Min for all my home projects! Highly recommend him and will do so to all my neighbors! Thanks Min!

Review 20 (2023-10-27 - Rating: 5)
Our drain backed up today. I called three plumbers who gave me appointments in 3 days or more. Roto-Rooter was here within 45 minutes. They did a great job. Liam was polite and professional. He worked quickly and tirelessly. A supervisor, Tony, came about an hour later and did a scope of the main drain. Unfortunately I need a new drain pipe. They made a bad situation bearable. I would definitely use them again.

Review 21 (2024-02-29 - Rating: 5)
Couldnt be happier with the service I got. It was a rainy day and my main line was backed up so bad that every drain in my basement was overflowing. A tech came out 30 minutes after I called at 7PM and worked til almost 10 to get the clog taken care of. Happy to have my pipes cleaned by such a hard working dude.

Review 22 (2023-12-17 - Rating: 5)
Great service from Oleg and his team. We had an urgent problem with water in our basement, and Oleg gave us great information and made sure the plumber and water clean-up came out on the same day (Sunday). He also helped us file a home insurance claim. Really appreciated his fast, caring, and thorough service.

Review 23 (2024-02-07 - Rating: 5)
Alex came by to consult about the possibilities of installing a sink in my house. He was super kind, informative and quick and even gave me a quote within my budget.Awesome first impression!

Review 24 (2023-12-08 - Rating: 5)
The team who serviced my home was the best! Jerry Cheung & Richie Webb, omg, you two are the truth and were grateful for the service. The entire team was absolutely great! Id give more than 5 stars if I could, thanks guys for your service, the pleasure was all mind. Happy Holidays 😊

Review 25 (2023-10-28 - Rating: 5)
Sam from Roto-Rooter did a great job clearing a blocked main line at my house. He went above and beyond, trying to explain the issue to my home warranty company, so I could claim it and receive reimbursement. He said until past 11 pm to make sure everything was working and my family had working showers and sink. I couldn’t ask for more!

Review 26 (2024-01-15 - Rating: 5)
Ram was really a customer-oriented service provider. He went above and beyond to address my plumbing issues with the toilet and leaks in one of my bathrooms. He did an extraordinary work and I very much appreciated the outcome of his work.

Review 27 (2024-01-11 - Rating: 5)
Mr. Thang did a very great job with our issue! He was knowledgeable and completed the work efficiently and effectively! We would definitely use him and Roto-Rooter again!

Review 28 (2023-11-15 - Rating: 5)
Very happy with service! We called the emergency service at 545am and the plumber came promptly. The issue was fixed the same day and a field technician also came out to assess the water damage. Very happy with Lian and Jake’s quick service!

Review 29 (2023-09-28 - Rating: 5)
Min was my technician. Calling a random service can be daunting for a new customer but he took the time to explain all of the issues on top of providing me with steps to provide maintenance to ensure that the work done will last. I can’t say enough about how nice, friendly, and professional he was. I would recommend Min to any and all family and friends moving forward. Wish I could give more than 5 stars.

Review 30 (2024-01-15 - Rating: 5)
Jeff was fantastic! It was a big job, but his expertise really helped as these problems can be a bit confusing to many homeowners. Thank you Jeff for all of your hard work and thank you Roto-Rooter for your prompt service.

Review 31 (2023-12-03 - Rating: 5)
Trevor was wonderful this morning. He unclogged my main drain line and explained everything in a kind and professional manner. 100% satisfied with my service and would gladly use Roto-Rooter again!

Review 32 (2023-12-26 - Rating: 5)
Great customer service and tech Marvin B.! Had a bad water leak on Xmas eve. Was able to schedule an appointment for Xmas day. Dispatcher kept me updated until tech arrived. Problem resolved efficiently. Happy Xmas!

Review 33 (2023-12-16 - Rating: 5)
Absolutely fantastic experience. Our tech, Josh, worked through a really difficult problem with us, eventually finding what was not just a single leak, but an entire rusted out pipe. I would call him again in a heartbeat.

Review 34 (2023-12-30 - Rating: 5)
Sam was very knowledgeable and worked quickly to clear our main pipe obstruction. He then walked me through confirming the issue was resolved. I will use them again for my future plumbing needs.

Review 35 (2023-12-06 - Rating: 5)
My time slot to have someone to come from Roto-Rooter was between 12 & 4p.m. today, 12/6/23. I received a call around 10am to say that the technician would be there in approximately forty-five minutes. The technician arrived at around 11am which was fine. When he entered, he introduced himself and if I remember correctly he said that his name was Dal(RB13100H). From the beginning of Dals entering my home until he completed the job, he was very professional. When I explained to him what the problem was, he explained how he would fix it and why the problem occurred. When I asked questions, he answered them in a manner that I was able to understand. The upstairs bathroom was the one with the problem, but Dal also checked the toilet in the basement. When the job was completed, Dal suggested that I purchase the Roto-Rooter Pipe Shield Maintenance Treatment to avoid having the same problem again. Roto-Rooter, you have a gem working with your company. I have already suggested your company to my family and friends as well as the product that Dal suggested to me. I failed to mention that the minute he came in my front door, he put his booties on and he also cleaned up behind himself when he finished. Dal deserves the Five Star rating that I gave him.

Review 36 (2024-02-13 - Rating: 5)
Excellent and timely service! Less than 18 hours from diagnosis of a bad water heater on a Friday night to back up and running on Saturday. Highly recommend Roto-Rooter!

Review 37 (2024-01-01 - Rating: 5)
I made an appointment online with Roto-Rooter for a clogged drainage pipe on New Year’s Eve. The next morning, on New Year’s Day, they came out to my house on time, diagnosed the problem, fixed it with no trouble, put everything back together and tested the pipe before they left. They even gave me suggestions on how to prevent the problem in the future. I would highly recommend these guys anytime!

Review 38 (2023-07-28 - Rating: 4)
Drain snake was double what you’d pay for a standard plumber. But they arrived 30 minutes after I called. If you are looking for a quick response, this company is great. If you are looking for reasonable cost, you aren’t going to get that.Even with the higher price, still giving 4 stars because the plumber/technician was knowledgeable, helpful, and efficient.

Review 39 (2023-10-28 - Rating: 5)
As a first time homeowner with a first time water leak, Oleg was very helpful and explained everything throughout the entire inspection of my home. I felt reassured and well informed of what was going on as well as the next steps. He also had great follow up. Should I need to utilize Roto-Rooter in the future, I hope to work with Oleg again.

Review 40 (2023-11-23 - Rating: 5)
Dal our service tech was amazing. Very professional and even came out on thanksgiving day! Issues resolved within hours. Highly recommend Dal and the roto-rooter team!

Review 41 (2023-12-19 - Rating: 5)
TBH, I was out of town and got a call from my tenant. It was holiday season with overwhelming time of the year. I called at 10:30pm, they scheduled the next day, called half hour prior, showed on time, diagnosed right away, estimated at right price, and work was done.Thanks for making my life simple JeffHappy Holiday

Review 42 (2023-10-13 - Rating: 5)
Min and Keonti did such a wonderful job clearing the roots out of our main line and showing us exactly where the issue was with the camera. All of it was done within a few hours. If that wasn’t enough, Min was kind enough to install a new toilet for us which helped out a lot.

Review 43 (2023-12-07 - Rating: 5)
Saad was very professional and personable. He took the time to explain several things and patiently answered all of my questions. Cost was fair. I highly recommend.

Review 44 (2023-11-10 - Rating: 5)
Sam at Roto-Rooter was amazing - he was courteous, hardworking and very efficient. He was able to diagnose and fix the problem without issue. Wonderful experience, would definitely use Roto-Rooter again.

Review 45 (2023-12-19 - Rating: 5)
Mr Chan from RR was great! He diagnosed and fixed my problem quickly and efficiently. He was very professional and polite. Thank you!

Review 46 (2023-10-17 - Rating: 5)
He came same day service and professional. Assessed, discussed issues, gave options, and got right to work. I was worried about cost and how long it would take and it was close to industry standard for the repair of the toilet valve and leak issues.

Review 47 (2024-11-21 - Rating: 5)
Delroy and Mike were very professional and efficient.

Review 48 (2023-10-29 - Rating: 5)
Liam was punctual and very professional. Unlike another company who didn’t bother to show up after making an appointment. He was very knowledgeable and explained to me the problem and what he was doing to fix it.

Review 49 (2024-02-09 - Rating: 5)
Outstanding service, timely and professional explaining the origin of my issues with quick resolutions. He really put me at ease and he was patient and soft-spoken.

Review 50 (2023-11-25 - Rating: 5)
Trevor is very knowledgeable and diligent in his work and its very appreciated. I needed alot done and it got done in timely manner - very pleased. Roto rooter should definitely give Trevor a raise or bonus

Review 51 (2024-11-15 - Rating: 5)
I strongly recommend Roto-Rooter for all of your plumbing needs. They are transparent, extremely fair and trustworthy. Josh Brooks is the best. Two thumbs up for him!

Review 52 (2022-12-15 - Rating: 5)
I had Roto Rooter to our home twice this week. Once for a clog and then a cracked pipe. Both technicians that worked with us were exceptional. They communicate how they would solve the problem clearly, and did the work quickly and efficiently. I was incredibly impressed by the professionalism and will now use them for all of my plumbing needs. Thanks so much!

Review 53 (2023-12-23 - Rating: 5)
The field representative, plumber, and the restoration team were thorough and efficient. The company responded to our problem in a timely manner and completed the work.

Review 54 (2023-10-08 - Rating: 5)
Kam was friendly and professional. He was to prepare the issue with our sump pump which turned out to be a clogged pipe. We were very happy with the service.

Review 55 (2023-10-20 - Rating: 5)
The past week has been rough with a sewer line back up and multiple issues. Dama really came through getting the stoppages finally resolved, as did the supervisor Trevor and team with fixing our main line to the street. These things are never fun, or cheap, but plumbing isnt one of the things I wanted to go with a lowest bidder on.

Review 56 (2022-04-26 - Rating: 5)
Larry was phenomenal! He talking with me, successfully diagnosed my problem, educated me and was fully committed to not leaving until the job was 100% done! His customer service skills were awesome and that’s hard to find these days! Definitely recommend this company and if possible, request Larry. If how he treated me is any indication of how he treats the rest of his customers, he deserves a raise!

Review 57 (2023-11-01 - Rating: 5)
Mr. Chan came in to fix my leaky toilet. He was on time and considerate. The work was thorough and he did not leave a mess. I greatly appreciate he and Roto Rooter.

Review 58 (2023-12-05 - Rating: 5)
Oleg was great! Super thorough and so kind! We have always had a great experience with Roto Rooter and he kept was amazing, too!

Review 59 (2023-03-14 - Rating: 5)
We asked for Sailoh to unclog our kitchen/ laundry drain. He did an outstanding job for us 2 years ago and remembered to call Roto-Rooter right away. He did a great job and explains what he did to fix the problem and what caused the clog and how to prevent it. He’s very polite, friendly and very professional. He deserves a big raise!

Review 60 (2023-10-03 - Rating: 5)
I struggled to have Len the plumber finish the job earlier in the day. Their dispatch team who had promised to call me back never called back. Roto-Rooter accepted this job at 3 PM and worked as late as they needed to to get my emergency plumbing problem resolved

Review 61 (2023-12-21 - Rating: 5)
Oleg was very professional and helpful. He explained the complete process and ensured I understood. He checked on me to ensure the team arrived as well.

Review 62 (2023-11-27 - Rating: 5)
The technician was professional, respectful, and clearly very competent. He solved our issue and overcame a number of obstacles along the way. We couldn’t be happier with the service we received.

Review 63 (2024-01-08 - Rating: 5)
The gentleman who provided an assessment was excellent. He was knowledgeable, prompt, and kind. He provided many options with transparent pricing. I would highly, highly recommend

Review 64 (2023-12-24 - Rating: 5)
Tech came in, and did a phenomenal job of diagnosing my issues. An honest stand up tech, that is hard to find in today’s world. Keep up the good work.

Review 65 (2023-09-30 - Rating: 5)
Trevor, the field service technician, is a professional man. He is honest, open, and personal. With his 30 years of work experience, he resolved the problem quickly.l will give him two thumbs up.

Review 66 (2023-12-17 - Rating: 5)
Jerry was very helpful, professional, and quickly uncovered and repaired a leak behind our bathroom wall. We would definitely use this company again.

Review 67 (2022-07-10 - Rating: 5)
The trainer was shadowing the trainee and the trainee was awesome. It almost seemed like the trainer was the trainee but its a complement to the training. The trainee was very detailed about the work that needed to be performed along with the pricing. Very professional and respectful. The only issue i had was the response time because i called the night before and nobody could come out to me even though this is a 24/7 operation and had to wait19hrs later for someone to show. But nevertheless those two guys were on time when called.

Review 68 (2023-10-16 - Rating: 5)
Derric Hunter arrived and helped so much with his equipment which diagnosed water damage completely and thoroughly, helping with the insurance claim and photos. Throughout it he was extremely polite, helpful, and positive in dealing with this unexpected leak through the ceiling and onto the dining room table.

Review 69 (2021-02-21 - Rating: 5)
The team that came out was very thorough. They diagnosed and treated the water issue right away. They were informative and answered any questions I had. There was a bit of a issue with some minor paint damages that were incurred due to their work, but they promptly worked with me to rectify the situation by way of covering the repair costs. Good service!

Review 70 (2019-08-06 - Rating: 5)
Your tech#5130 (Ram) was very nice. He did an excellent job. His presentation was informative and helpful. He wore booties. We are in our 80s now. He made us feel comfortable with his knowledge and expertise. He gave us advice for the future. We like his profession approach to us. He came in with smile and made us feel that we are in a good hand. Thank you Roto Rooter for having professional and caring staff. I would definitely recommend to my family members and friends. Thank you.

Review 71 (2023-10-24 - Rating: 5)
Dama me too, I was very professional. Very competent knows what news what he’s doing. Very pleasant person. I recommend him to anybody. When you’re done you have to send Jp

Review 72 (2024-12-01 - Rating: 5)
Great service, greater people highlighted by Charles Young for sure who led us through what could have been a traumatic process. And a special mention to camera operator Joshua Brodsky

Review 73 (2020-08-28 - Rating: 5)
Both technicians that assisted were great. Outdoor drains were unclogged within 2 hours of my initial call. They sent another tech to run the camera through the pipes, revealing an issue with tree roots through the sewer pipe. Jerry was great and he was more than happy to speak with our HOA regarding the work that needed to be done. I would definitely call Roto Rooter again for their prompt and professional service. They also used extreme caution because of Covid-19 and I appreciate how respectful they were.

Review 74 (2020-08-30 - Rating: 5)
Technician Sawng Pi was awesome! One of the best service experiences we’ve ever had! He was very patient and explained in detail what was our plumbing issue and took time to explain how he was going to fix the problem. He made sure to wear his mask and shoe coverings which I greatly appreciated as I have an 18month old baby in the house. He fixed our clogged sink in what seemed like a very reasonable time considering the severity of the clog and was clean and meticulous with his tools and cleanup. I would definitely request Sawng again if we should ever need any other services.

Review 75 (2023-07-09 - Rating: 5)
Lian did an excellent job fixing my clogged kitchen sink. He went the extra mile in locating the problem and developed a brilliant solution that will make it easier to solve any future drain problem. Great Job Lian!

Review 76 (2023-10-09 - Rating: 5)
Khai was very professional and courteous. He explained everything in detail and ensured I was aware of any additional costs before proceeding. Very honest person!!!

Review 77 (2023-10-09 - Rating: 5)
Oleg Bashkatov was the Water Restoration Field Supervisor from Rotor Rooter who responded when our home was flooded with sewage water. He was excellent - super helpful, caring, attentive, walked me through the process in a clear manner, and followed up. I would definitely recommend Oleg during a water crisis!

Review 78 (2020-03-17 - Rating: 5)
Jeff (#1174) arrived promptly and was extremely pleasant during the entire repair. He advised us on what was needed and efficiently completed the job.We actually needed two repairs and he did both expertly. He was terrific to talk with during the jobs and we will absolutely call him again!

Review 79 (2022-12-09 - Rating: 5)
My plumber was very knowledgeable and was able to point out issues with the way the water supply piping was installed. Being a licensed First Grade Stationary Engineer, I have performed this function often in less confined places. Very impressed with his abilities!

Review 80 (2023-12-10 - Rating: 5)
Scheduled quickly and was able to diagnose and fix my problem. Technician was friendly and knowledgeable. Will definitely use their services again

Review 81 (2023-05-11 - Rating: 5)
Khuma came to my home on time. He was very professional and informative. He fixed my plumbing issue quickly. I appreciate all of the courtesy and professionalism I received from both Khuma and Roto-Rooter. Thank you.

Review 82 (2024-01-11 - Rating: 5)
Couldn’t be happier with my service this morning. Woke up to a backed up main line and within hours our technician was here equipment in hand and got it solved for us and even helped with information on how to avoid having the problem repeat.

Review 83 (2020-03-06 - Rating: 5)
I’ve had an amazing experience with rotor rooter Carlos #7498 he was exceptional. Extremely understanding and walked me through each step of the process. He Was efficient in his diagnosis and help with a swift resolution. Carlos truly is a gem he cares about the customer and he takes pride in his work!!!! 😃😃😃 I would highly recommend using rotor rooter and I hope I get this same tech

Review 84 (2020-03-23 - Rating: 5)
My service was great. The technician arrived in a timely manner. He was very knowledgeable about the problem that I was having with my plumbing. He was very skillful and quick. I definitely would recommend Roto-Rooter to anyone who needs their plumbing problems fixed correctly.

Review 85 (2020-08-30 - Rating: 5)
Had installation and replacement of my sump pump done. Great work and reasonable price (i supplied the parts myself, almost always cheaper this way no matter what company you go to.) The technician was great and polite and did a very clean and neat install. Ziptied my cables to keep it less cluttered and easier to manage as well. I would definitely go with them again.

Review 86 (2023-12-25 - Rating: 5)
Quick response on Christmas. Great communication and knowledgeable advice. I don’t think I would have normally called this company, but it was an emergency. However I’m glad I did and they have a new customer

Review 87 (2022-10-03 - Rating: 5)
Khai Dal. was attentive to our need and tried to help by offering more than one solution for our problem, stating the pros and cons of each. He was friendly, courteous and thorough in explaining what needed to be done, in completing the job and cleaning the work area before leaving. The problem was resolved in a timely manner; he did an excellent job.My husband and I would surely request Khai for any future plumbing needs.

Review 88 (2020-09-05 - Rating: 5)
The technician (Marcus) arrived on schedule, extremely professional, personable and well prepared for our current conditions of COVID-19. Marcus quickly assessed the issue, provided my wife and I with options and price point. We agreed to the terms, Marcus worked quickly, providing updates frequently on his progress. Marcus went above and beyond cleaning and restoring our home back to normal. I want to express my deepest thanks to Marcus and Roto Rooter for the outstanding customer service and superior work.

Review 89 (2024-12-08 - Rating: 5)
Josh was an absolute professional and kind gentleman, who gave me great insight in how to avoid the clog in the future. Thank you Josh!

Review 90 (2023-12-23 - Rating: 5)
Our tech Girard was knowledgeable and did an excellent job diagnosing the issue with our sump pump. Would recommend him and roto rooter

Review 91 (2020-08-30 - Rating: 5)
My technician Mr. Purcell Edwards was very professional, curious and very knowledgeable. His customer service manner was exceptional. I would also like to say the phone representative who took my initial call was superb. I highly recommend Roto Rooter.

Review 92 (2023-09-29 - Rating: 5)
Called at 3:45 pm on a Fri and had a plumber out by 6pm. Sam did an excellent job, kept the job site clean and explained what he was doing.very satisfied with his work

Review 93 (2023-11-03 - Rating: 5)
The plumber who came was very helpful and responsive to our questions and concerns. Very professional and understanding. Wed have him back anytime.

Review 94 (2023-09-30 - Rating: 5)
Sam solved a problem another plumbing provider could not and did not solve. Sam explained and also showed me exactly where my issues were and then he got to work to solve it. Extraordinary and above excellent professional. Thank you Sam.

Review 95 (2023-12-12 - Rating: 5)
Very professional and knowledgeable on how to accurately diagnose and fix the problem. Price was a bit higher than expected, but well worth the peace of mind to know that I wont have anymore water in my basement.

Review 96 (2024-01-06 - Rating: 5)
Great company. My garbage disposal stoped working. I called and they sent a Plummer within two hours. Alex, the Plummer, did a great job.

Review 97 (2024-08-09 - Rating: 5)
Absolutely fantastic experience! The technician fixed me up in under 20 minutes. Very professional and good prices too. 10/10 I would recommend.

Review 98 (2020-06-27 - Rating: 5)
Min did a wonderful job clearing the sink and explaining how to keep it cleared! Rotor Rooter had all the information in the system and responded right away. The work was under warranty so we didnt get charged this time :)I highly recommend Min at Rotor Rooter!Thank you so much!!!

Review 99 (2020-09-02 - Rating: 5)
Chan. At rotorooter is the best.. a random flooding basement can catch anything by surprised but chan was out to our address within 45 minutes alot faster than the two hours window that was given... he knew the problem right away luckily it was the city fault so it save us all major cost but he was still given us much needed help on trying to get them out fast. Much to my surprise with all his great help they were out the within The same night.. new record. ChanWas very helpful and respectful this whole time making all of our problems disappear. I would call him personally everytime. We had no idea what was to happen but he make it much easier to deal with..

Review 100 (2022-10-17 - Rating: 5)
I found Khai #5748 to be very personable and knowledgeable about how to fix my plumbing issue. I appreciate him coming in accessing the problem from a variety of different angles and giving me options and letting me know how he planned to proceed each step of the way. I highly recommend.

Review 101 (2021-03-17 - Rating: 5)
Cody (4678) serviced the drain for my bathroom tub. He was quick, professional, and friendly. The price was a bit more than I anticipated but his professionalism combined with the warranty assured me it was the right decision at the time.

Review 102 (2023-12-31 - Rating: 5)
Larry was awesome he gave it his all….did all he could do even to find out we had a vent issue but I appreciate the personal and professional attention given to the situation.

Review 103 (2020-03-18 - Rating: 5)
Chan arrived promptly and had our toilet/bidet leaking supply line/valve issue fixed quickly. He was very pleasant and thorough and explained everything that needed to be done in detail.I will recommend Roto-Rooter to others, especially if Chan is scheduled for the job.

Review 104 (2022-05-07 - Rating: 5)
The plumber sent out by Roto-rooter delivered excellent, fast, and thorough service. The best part was he helped me navigate their insane pricing model to find the right combination of discounts to make it so I could afford help!

Review 105 (2022-07-17 - Rating: 5)
Service provider was very professional, knowledgeable, polite and courteous. Problem was address and remedied efficiently and effectively. I feel that the service was done correctly and, with a 6 month guarantee, there is a reassurance that, should an issue arise, it will quickly be resolved.

Review 106 (2019-10-08 - Rating: 5)
Mr. RohMing was a perfect technician, he was very helpful and extremely descriptive of the issue I was having. I don’t know much about plumbing repairs and he explained everything to me so I could understand what needed to be done. He also worked with my schedule and made time to come out to me that was more convenient to me. I really really appreciate is help he was wonderful ! If I was to have any other issues I would definitely go back to Roto Rooters

Review 107 (2021-12-19 - Rating: 5)
Gino and Jenn are awesome. Gino arrived within a couple hours of my service request call after I discovered sewage had poured out of my basement toilet and bathtub. Jenn arrived while Gino was working. They both walked/talked me through each step and explained whats to come with the restoration. Gino was very attentive and dedicated to resolving the problem as I have an infant small child in the house. He quickly removed the sewage water and limited the spillage. Super appreciative of them both. He was finished before I even needed to use the bathroom.

Review 108 (2022-02-13 - Rating: 5)
We had a total blockage of our main line out to the sewer and water was backing up and leaking everywhere. It was a Saturday so it took a while for them to arrive, but Larry tech# 8517 was great. He patiently diagnosed the problem, and got to work fixing it. Pretty quickly the blockage was cleared. Larry took the time and walked me through and explained everything.

Review 109 (2023-12-01 - Rating: 5)
Nick was a professional, efficient, prepared gentleman. He arrived on time & set to work immediately. I highly recommend him

Review 110 (2023-12-29 - Rating: 5)
Larry was wonderful - came on time, was thorough, and fixed the problem. The price is a bit steep but with plumbing problems on a big holiday weekend and lots of people coming it was worth it!

Review 111 (2020-01-15 - Rating: 5)
Purcell 3755...as a first time home owner, it’s a lot of FIRST you don’t prepare for. Well I had my FIRST major plumbing issue and Mr Purcell came out. He was very thorough in his investigation. The service I received was absolutely phenomenal and I appreciate him for staying for hours to figure out my plumbing issues. Mr Purcell certainly left a lasting impression and I would highly recommend him for any job.

Review 112 (2021-05-02 - Rating: 5)
Anthony responded promptly to a service call where my drains were backing up. He was able to diagnosis the problem quickly and informed me that I could save money on my repair by accessing a warranty on an important part. I appreciate his professionalism and honesty regarding my plumbing issue.

Review 113 (2020-06-26 - Rating: 5)
I really appreciated their help. The technicians (Mr. Khumo) was very quick and efficient. They came the same day to start on the work needed. They were amazing. The water clean up team (Dan/Larry/DK) was just outstanding and very helpful. They paid attention to detail and was very careful with our belongings. I recommend this company for sure. Thank you Roto Rooter.

Review 114 (2023-06-11 - Rating: 5)
Replaced my outdoor water spigot needed to be replaced. My plumber was very knowledgeable, professional, prompt. Im satified with the work and will use Roto Rooter again. This was my third time using them.

Review 115 (2019-04-22 - Rating: 5)
I came home at 12:45 a.m. to find that my bathroom sink supply line had burst.Water was everywhere! I called Roto-Rooter because it was the only one that I saw was 24 hours. 855 Kam arrived within the time that was quoted. He was professional and easy to talk to and he explained what was broken. Part two was done by Jason Nelson who worked quickly to get the restoration started. He was professional and an expert on the insurance coverage process. I was very pleased with the quick response and excellent customer service.I would highly recommend.

Review 116 (2024-01-06 - Rating: 5)
Nick was our technician and diagnosed the issue quickly and resolved our water leak issue quickly. He got us back in service!

Review 117 (2023-12-03 - Rating: 5)
I truly appreciate the great service and helpful recommendations Sam gave me. If I should need plumbing service in future, I would ask for him.Thank you,Grace

Review 118 (2020-03-20 - Rating: 5)
Mr. Jeff is a God sent. His caring manners and professionalism was exceptionally wonderful . He got to be a valuable employee. Mr. Jeff perform his job and would not leave us until it was completed and it took a long time. Mr. Jeff explain everything that was going on and made sure we would not worried about anything. This man went above the call of his job. I can not thank you enough Mr. Jeff #1174. We had a mess and he saved the day. God Bless you

Review 119 (2020-04-24 - Rating: 5)
I was very pleased with the customer service, the professionalism, and safety precautions the technician provided during his performance of work. Carlos Rojas #7498 the technician, was very courteous, knowledgeable of the work and explained the entire process as he replaced my laundry sink. I will definitely use Roto-Rooter in the near future to replaced my water heater.

Review 120 (2019-07-12 - Rating: 5)
The service was perfect. I was able to call and schedule an appointment and have someone out to my house all within 2 hours. Kristina (6067) the rep, was on time, provided me with all my options and began the work promptly. She was able to fix my clogged drain within 20 minutes. And i really got a kick out of a woman plumber coming out...

Review 121 (2023-11-01 - Rating: 5)
Min is very professional. He solved the problem when another company couldnt open the clog. Call Roto Rooter if you want the job done right.

Review 122 (2023-12-27 - Rating: 5)
Roto-Rooter and their two plumbers did an excellent job on a very difficult problem.I will use them on my next problem.THANK YOU.

Review 123 (2024-11-17 - Rating: 5)
Awesome technician and has a professional attitude.

Review 124 (2024-01-15 - Rating: 5)
Nick tech 1122 was very professional and honest. He explained everything to me so I could understand. Great Job Nick.

Review 125 (2023-11-26 - Rating: 5)
Jerry was very professional and knowledgeable. Was able to detect the issue and fix quickly. Was very professional courteous and informative. Customer service was impeccable!

Review 126 (2019-05-01 - Rating: 5)
I received superb service from Mr Thomas. He came within an hour of me requesting service and performed a thorough examination to determine the root cause of my drainage problem. Using the snake machine coupled with plumbing expertise, he resolved the problem in a short period of time. He performed multiple rounds of testing to ensure water was flowing and draining properly throughout the house. He also took the time to educate me on a few things to be aware of regarding old pipes in the home & some causes of drainage clogging. Overall, Im a very satisfied customer! Thanks Thomas! Ms. Moore

Review 127 (2019-07-07 - Rating: 5)
We got excellent service from R-R technician Chan 1074: He showed up promptly (on a Saturday afternoon), worked efficiently to unstop a very deep kitchen drain clog (first ever after 20 years in the house), kept his work area clean, and alerted us to online coupons for extra discount. Very pleased!

Review 128 (2019-04-28 - Rating: 5)
Once I contact Roto Rooter, they had a plumber at my residents within an hour for a free estimate and to explain the process and services that will be provided. They kept me informed of each process that will be taken place during my restoration. Each team was on time and very pleasant.

Review 129 (2019-04-30 - Rating: 5)
Great service! Came out with in and hour at 6pm. Our service man Josh 5765 was knowledgeable friendly and fast. He fixed out issue and educated us on some preventive measures for the future.

Review 130 (2020-06-28 - Rating: 5)
Maung (4811) was incredibly knowledgeable and professional. We were experiencing a plumbing emergency and he arrived within the hour and had answers within minutes. The work was completed well and quickly. Highly recommend! Can’t say enough good things.

Review 131 (2019-04-25 - Rating: 5)
My review is o Kam Mung who came to assess my kitchen sink that was leaking. I had just had a very bad experience with a plumber from your service that morning. When Mr. Mung arrived He was very pleasant and had a smile on his face. He was very professional and courteous. After he assess what the problem was he was thorough at explaining it to me. He was very expeditious at correcting the problem. If I have another plumbing job I will request that he will be the one to assess and correct the problem. He is a asset to your company and should be a role model for your other employees to follow.

Review 132 (2021-04-17 - Rating: 5)
We had a HORRIBLE clog in our drain. Nothing we tried worked so we called Roto-Rootee to fix the problem. Cody, our technician #4678, came out this afternoon. He was courteous, knowledgeable and fixed our problem! I cant say enough about how careful he was. He took the time to explain the issue and what he would do to fix it! He wore his mask the entire time, cleaned up any mess that was made and let me know that he would be happy to come out for any other issue in the future. If I need plumbing help again, I will definitely call Roto-Rooter and ask for him specifically!

Review 133 (2024-03-08 - Rating: 5)
Alex did a fantastic job clearing my main drain and explaining the wax seal under the toilet which he fixed to prevent leaks.

Review 134 (2019-07-15 - Rating: 5)
I am pleased that Roto Rooter sent out another gentleman to check the toilet issue. Robert, did a thorough check up of the problem, including augering the toilet. He was able to fix the issue and offered great advice. The company did not charge for the return visit. The attention to my concern was greatly appreciated!

Review 135 (2023-11-07 - Rating: 5)
Min was very helpful and professional. He was able to come in and out fixing a problem that others had worked on multiple days. Thank you.

Review 136 (2024-01-18 - Rating: 5)
Alex was very quick in finding and fixing a leaking pipe. He was friendly and efficient despite the ice, snow and late emergency appointment.

Review 137 (2020-05-02 - Rating: 4)
Had a good experience. Rotor-Rootor was the SECOND plumber I had called. It took a while, but with the more powerful equipment they were able to solve the problem (for the most part). My only complaint are there prices. They are quite pricey! It was almost $700 to snake from my sewage clean out port. I would ONLY call them in a true emergency never as a go to plumber.

Review 138 (2022-10-15 - Rating: 5)
Scheduled appointment for next day, they arrived on schedule and replaced shower valve and handle. They also replaced mechanism inside toilet tank to stop water from running. Service person explained repairs and showed me parts that were replaced. Will call again if I need future service.

Review 139 (2021-04-08 - Rating: 5)
Cody Sanders ID # 4678. Cody was so sweet, professional and one of the best workers to ever to do work on my house. He installed my disposal after I tried. He was so great and he went the extra mile. He stayed late to make sure everything was working great.

Review 140 (2023-12-06 - Rating: 5)
Awesome job by Ram and Brandon. Very professional 👏. Got job done in a real time. I ll recommend them anytime

Review 141 (2021-02-03 - Rating: 5)
I had an emergency leak and Cody #4678 showed up quickly and couldn’t have done a better job.He identified the issue and fixed promptly, he was very personable and took the time to answer all of my questions and concerns. Five stars across the board. Thank you Cody!!

Review 142 (2020-03-20 - Rating: 5)
Chan was very friendly and the service was above and beyond. He fixed the problem and the price did not make me cry. He cleaned the whole time Excellent 5star service Would use again and would definitely recommend to family and friends.

Review 143 (2019-07-16 - Rating: 5)
Todays job was a 6-month residential guarantee from March, 2019. The technician used the root-rooter to find the clog at 35 feet. He continued to release the remaining line to 75 feet. He tightened all plumbing at the basement sanitary sink and branch line. He arrived within the allotted time and did efficient and careful work, including clean up. Thank you for taking care of this homeowners problem efficiently.

Review 144 (2020-04-08 - Rating: 5)
The associate Dama was excellent. The entire process actually was excellent. I called for service on a clogged kitchen sink at 10pm and they offered to come over within 30 mins. I said that wasn’t necessary so they came over at 8am the following morning. Very Easy to work with, he explained everything, was pleasant to talk to, and got the job efficiently. Highly recommend.

Review 145 (2022-12-19 - Rating: 5)
I called at 7:15 in the morning on a Monday, they were at the house within the hour. Service was complete and timely and done in a professional manner. I am sure they are not the cheapest around, but performed high-quality and timely service.

Review 146 (2020-04-26 - Rating: 5)
I had been struggling with a slow-draining toilet for several months and finally realized I needed professional help. I am very glad that my local Roto Rooter franchise sent Robert Boyle to my house, because he had the experience to tackle what proved to be a long and difficult job, since he ended up also fixing the plumbing for my bathroom sink and ensuring that the bathtub drain was also running clear.I also appreciate the patience he demonstrated in dealing with the additional complication that the master water valve for my condo building was located in a neighbors unit, and he had to work around when he could get access to that valve.Mr. Boyle went above and beyond the call of duty in his thoroughness and consideration in cleaning every part of the bathroom that he had any contact with, and charged a very fair price for both his expertise and the hours he worked. I would recommend his services to everyone I know.

Review 147 (2020-09-07 - Rating: 5)
Service person #5423 Joseph S did a wonderful, thorough job and was very curteous. Hè also cleaned up and was careful in performing his service of clearing the drain and explaining the proces.We highly Recommended Joseph of Rotor Rooter.

Review 148 (2019-07-26 - Rating: 5)
Had an emergency gas hot water heater replacement and I could not be happier with the service I received and the price. Family member Matt Harris at the call center was able to arrange an assessment in about an hour of my call, which he said was about standard time for all calls, and my tech Robert Immediately set a plan in action to get it replaces ASAP, As it had been over 20 years since the last one was replaced, Robert needed to make some adjustments to keep me in current code as well as do the actual replacement. Robert was very detail oriented and ensured that all proper steps occurred in the replacement and had the necessary covers needed for my carpets and floors. I have a new gas water heater with functioning indicators, collection pan for safety and an alarm if anything occurs. After all of this I thought I would be paying quite a bit. I will tell you that I knew a price range from research that I should be charged and this was definitely the low end of it! Thank you Matt and Robert and the Roto Rooter team for an awesome experience - which is rarely said in such a situation.

Review 149 (2021-02-28 - Rating: 5)
We bought a Moen faucet for our bathroom, and thought we would replace our old faucet soon. But then the handle completely pulled out of its base! Disaster! We called Roto Rooter for same-day service. Cody was wonderful! He installed the new Moen faucet and checked on our faulty kitchen sink sprayer. Cody is knowledgeable, friendly, and professional. We are so grateful for his excellent work. Thanks Cody!

Review 150 (2022-04-11 - Rating: 5)
Wes came by to (I thought) snake out my pipes, which had been acting up. He discovered a problem that I didnt know I had, and was very patient in getting it all worked out. He also made sure he could find a guy with a camera to come by to make sure it was all good. It took a long time to get everything completed (which wasnt, I think, Wess fault), and remained pleasant and professional throughout.

Review 151 (2019-04-26 - Rating: 5)
Gentleman who did the work seemed very knowledgeable. However things he told me about my toilets vary from what Ive heard from other plumbers. Not sure which is correct. Also think you pricing is very high particularly the labor - $900 for labor? Will definitely get a 2nd opinion next time! Received phone call and they are giving me a new pricing and someone is coming out to see my concerns,One of the managers came out and explained everything to me and solved the problem. Also was given a reduced price for my problems. Very pleased!!!

Review 152 (2020-06-19 - Rating: 5)
Jeff (1174) serviced my home due to a clogged washer drain pipe. He provided excellent customer service, explained everything that he was doing, and educated me on preventative measures that I can take to help prevent the issue from happening in the near future. He represented your organization well and I would recommend him to any homeowner in need of plumbing services.

Review 153 (2020-06-22 - Rating: 5)
Khai Dal Service Tech #5748 was top notch. He got to my home in 15 min of calling, cleared the backup quickly and walked me through all of my options. He was extremely courteous and very friendly. He made what was a nightmare scenario on Fathers Day not so bad. Thanks Khai!

Review 154 (2019-07-31 - Rating: 5)
Tony Kham was very thorough, courteous,efficient, knowledgeable in completing the job. I like that he explained to me every step in solving the issues. Well done, Tony! Also, two supervisors came!!! I like the service of Roto Rooter!

Review 155 (2023-12-12 - Rating: 5)
Marvin did a fantastic job. He didn’t leave any mess behind and explained everything to me about the installation and repairs he made.

Review 156 (2020-09-08 - Rating: 5)
The plumber arrived on time (and early within the time window). He was knowledgeable, clean, and followed Covid precautions. He was able to rebuild the piece, and left zero mess. Great attitude and very friendly.

Review 157 (2020-04-16 - Rating: 5)
We had a sumo pump emergency after very heavy rains. Roto rooter was the only company that could guarantee someone come out that evening after calling a few other companies. They were super helpful and responsive to our issues. They also advised of the steps they were taking and they asked we follow the same steps to make sure we all were still practicing social distancing. I highly recommend them and will be calling again when something with our plumbing happens.

Review 158 (2023-10-13 - Rating: 5)
Muangpi 4383Water heater wasn’t working so Muangpi arrived quickly to test and repair so I can have hot water again! He was very kind and professional.

Review 159 (2019-04-30 - Rating: 5)
Sat was the technician who did an amazing job repairing my plumbing that caused a ceiling stain. He was prompt, explained everything throughout the process and was determined to compete the job within hours to perfection. I greatly appreciate his level of professionalism and would recommend Roto- Rooter to anyone seeking plumbing services.

Review 160 (2019-04-29 - Rating: 5)
The technician was knowledgeable, extremely courteous, happy to educate me on my plumbing situation, and sensitive to keeping the repair costs down. I called Roto-Rooter for an urgent need to clear out an obviously clogged downspout drain that had led to basement flooding, and to evaluate a second drain. The technician tested out all 4 outdoor drains, plus a linked interior basement drain, and recommended only the obviously clogged drain be treated. Because the second, evaluated drain is in a high risk area (just outside basement door, at bottom of flight of exterior stairs that shed rain), I asked the technician to clean that one as well, for my peace of mind. He never exploited my concern about that second drain to up-sell me. It was only added at my request.

Review 161 (2019-08-31 - Rating: 5)
Graham was extremely helpful. He went out of his way to make me feel comfortable with next steps and I also felt protected at a moment when I was most vulnerable and clueless. I am very thankful for having his help throughout this process.

Review 162 (2023-10-18 - Rating: 5)
Min was very professional, he showed up on time and took care of the problem fairly quickly!I would highly recommend him.

Review 163 (2020-06-22 - Rating: 5)
Mr.Min NI UKMr. Min has excellent customer service skills, very knowledgeable about our sump pump issues.We just love his kindness and wisdom about our problems.We are very happy with his service to us.We rate his work a 10.ThanksWilliam & Sharon Mingo701 Haack pl.Upper Marlboro, MD.

Review 164 (2019-10-09 - Rating: 4)
We used Roto-Rooter multiple times, and we were satisfied with them.This time, Xena performed the work, and he deserves 5 stars. Im giving overall a 4 star, because of the pricing policy of the company. Fixing a toilet costs significantly more than buying a new one, and installing it through the sellers plumber. In our case, the fill valve was continuously leaking and we needed a fix ASAP. Roto-Rooter always sends out a technician within an hour. For emergencies, they are the best people to call.

Review 165 (2019-09-02 - Rating: 5)
Had a sewer line backup in my basement called Roto-Rooter come out to fix the line within 24 hours of making the appointment on a holiday weekend. Shout out to representative to Dama for responding and making sure that everything was cleared and cleaned. great service and was very appreciative of the quick turn around service call.Thanks for everything.Alex Arena

Review 166 (2021-03-14 - Rating: 5)
Anthony #5441 provided timely and professional service, he found a way to clean our pump rather than replacing it needlessly! He saved us $800 and we so appreciate his honesty and help.

Review 167 (2020-05-12 - Rating: 5)
We were able to get same day service and they even were able to come much earlier in the day than originally expected which was a relief since we had a leak. Professional demeanor and friendly. Paul was a great representation of the company.

Review 168 (2020-03-08 - Rating: 5)
Roto Rooter, and our plumber Lal, were great! Around 1 am Sunday morning, our toilet clogged and water started backing up into our bathtub. We called Roto Rooter, got in touch with someone within minutes, and had an appointment scheduled for later Sunday morning. Lal showed up right on time, checked out the bathroom, and explained what needed to be done. His explanation was thorough, he was upfront about the pricing, and he completed the work within an hour. Lal ensured the toilet functioned properly, and left the bathroom cleaner than it was when we arrived. All in all, we are extremely pleased with the professionalism, responsiveness, and the ability to have a plumber come over on a Sunday morning.

Review 169 (2020-06-18 - Rating: 5)
I had to call Roto Rooter back after they came to snake a drain and found a clog but one of our drains still wasnt draining. They sent someone out right away who was helpful, professional, found the other issue quickly, and didnt charge for the additional trip. I appreciated how professional everyone weve dealt with from Roto Rooter has been during difficult plumbing issues.

Review 170 (2023-09-30 - Rating: 5)
Frank was very professional and promptly fixed my plumbing issue. Highly recommend him/Roto Rooter for any or your plumbing needs!

Review 171 (2021-02-07 - Rating: 5)
My sink had a a very bad leak and needed to be replaced from the trap to the J unit and my plumber was Cody Sanders #4678 he was very knowledgeable about the issues at hand and he was very professional in seeing the job thru to the end. I would not hesitate to have him help me with any of my future plumbing needs. Cody is a very valuable addition to the Roto Rooter company. Thanks to him and to your company for your service

Review 172 (2023-10-13 - Rating: 5)
Dama presents as an experienced, knowledgeable,professional. He is pleasant and thorough. He explained everything step by step before and after the service.

Review 173 (2023-04-18 - Rating: 5)
After working with several companies that could not fix my toilet, finally Sailo from Roto-Rooter fixed it! He was fast and professional. I recommend it!

Review 174 (2020-06-30 - Rating: 5)
Update: Khai tech 5743 and Kam Tech 855 came to replace my main water line after the remediation. They were on time polite and walked me through everything that they would complete. I would highly recommend.Very prompt polite and fast service experience. I was experience a sewage leak in my basement. They sent two technicians Right away to inspect (Khai, a plumber, and Ricky a restoration specialist). The two worked quickly to come up with a game plan to stop leak of sewage and replace pipes. They even waited with me while I filed my claim with insurance.A third team called to explain that they would be starting remediation in the morning as roto rooter came after the business day had already ended. Impressed so far, and will give final review after work is completed

Review 175 (2020-05-06 - Rating: 5)
Came equipped and knowledgable. John 732 was on point and very helpful, giving me all the info i needed to mover forward after my basement had been destroyed by water. In the same day i had a tech clean the line, another tech video the line, John come out and take estimates and pictures, then a crew came at the end of the day and had started removing the damaged areas.

Review 176 (2020-06-28 - Rating: 5)
Had a drain clog pretty far down (~40ft) and they responded same-day to resolve the issue. My technician Dama was very professional, explained the problem clearly, and was able to resolve the issue quickly. Very happy with the service and responsiveness.

Review 177 (2023-10-16 - Rating: 5)
Tech was friendly and informative. Got to work and had the system working in 2 hours. This was an emergency late night call and he responded quickly. Thank you!!

Review 178 (2023-11-27 - Rating: 5)
Rich was fast, professional and explained everything very well. He was a pleasure to deal with in every way.

Review 179 (2020-06-20 - Rating: 5)
Rohming arrived at the appointed time. He went straight to work and completed the job faster than I thought possible. I am impressed with his complete knowledge of his trade. He is a good asset to your company.

Review 180 (2020-03-20 - Rating: 5)
I had a toilet overflow that flooded my bathroom and bedroom. Jeff #1174 was quick to arrive and responsive to my problem. He helped me select and order a new toilet. Within a two hour window the old toilet was removed and the new one picked up and installed. Excellent service!

Review 181 (2021-02-11 - Rating: 5)
Had two main water valves plus the main water pressure regulator valve replaced that were leaking due to age-related wear and corrosion (30 yrs). Also had a back flow prevention pipe unit installed. The technician Cody did all the work on time and was courteous, professional and followed all CDC covid-19 guidelines. The total job price was reasonable and very close to the original estimate. No unpleasant surprises. I would definitely ask for him for my future plumbing needs.

Review 182 (2020-03-20 - Rating: 5)
Mr. Min arrived in the time frame provided in my initial call. He diagnosed the problem and immediately proceeded to the repairs. He answered ALL of my questions, which allowed me to be at ease. He even provided suggestions to prevent it from happening again. I prayed to have a patient plumbing and my answer was Mr. Min from Roto-Rooter.

Review 183 (2022-10-09 - Rating: 5)
Khai was pleasant, professional, knowledgeable and completed my repairs in a tinely manner. I will definitely use the services again and grateful for Khais expertise! Khai was awesome!!!

Review 184 (2021-05-03 - Rating: 5)
Cody was very professional and was able to quickly offer a quote! I did not end up using this company for the work but I would recommend them based off of their great customer service.

Review 185 (2023-10-17 - Rating: 5)
Our technician Josh was very thorough, explained everything with patience. Also very professional and personable.

Review 186 (2021-03-21 - Rating: 5)
Cody was so knowledgeable and very professional! He Fixed our leaky sink and garbage disposal and didn’t take all day. Definitely wouldn’t mind booking Roto-Rooter again.

Review 187 (2023-10-09 - Rating: 5)
Marvin was very professional and informative. I just wish Roto Rooter gave over the phone estimates when the customer knows the problem

Review 188 (2020-05-14 - Rating: 5)
Firm responded same day to a request to address a sewer line back-up at my rental property. Roto-Rooter representative evaluated the conditions, provided an estimate, instituted repairs and completed the effort same day. Tenant was delighted as was I.