Roto-Rooter Plumbing & Water Cleanup

Located in Alexandria, Virginia

Address: 8332 Richmond Hwy #207, Alexandria, VA 22309, United States

Phone: +1 703-525-0140

Rating: 4.9

Services

On-site services
Language assistance
Repair services
LGBTQ+ friendly
Appointment required
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-23 - Rating: 5)
Matthew Bilal were great. They were friendly and very professional. They were able to fix my problem in 30 min and made sure my drain issue was fixed. Answered all my questions. They are great. Thanks so much for job well done

Review 2 (2024-10-18 - Rating: 5)
Noticed our bathroom walls had water marks and touched it to feel that it was wet. Was able to find Roto-Rooter because of their 24/7 services. Matthew was able to come within an hour and was able to help with our issues. Matthew did let us know that it wasn’t a piping issue and provided us with some helpful suggestions. Love the 24/7 services and will definitely be calling again if any serious issues arise.

Review 3 (2024-09-07 - Rating: 5)
We called Roto-Rooter to report a sink issue in the morning and they confirmed a technician to visit us the same day. Tech Matt L was assigned to help us and he was really awesome. He quickly diagnosed our leaking kitchen sink issue, and within two hours he obtained the replacement part needed and made the installation resolving our problem.Matt was punctual, he was very knowledgeable, and had a great attitude. We highly recommend Roto-Rooter and of course the technician Matthew L. We feel grateful he had us up and running in short order!

Review 4 (2024-09-26 - Rating: 5)
Had a leak above my water heat. Matthew from roto rooter came by early within in expected window and immediately was able to identify the problem and the solution. He replaced the pipe quickly and was did it all while being very polite. Would recommend

Review 5 (2024-10-13 - Rating: 5)
I got a very positive and encouraging plan of how this company will remove wet carpets from flooding and replace them.The manager evaluated and will be doing the work. So far I am satisfied with them keeping appointment times and the timetable they have to do the work.

Review 6 (2024-10-19 - Rating: 5)
Some of the best service Ive received in a long while. Matthew was straightforward, easy to understanding, and offered solutions right off the bat that I didnt expect to receive otherwise. Definitely recommend!

Review 7 (2024-09-03 - Rating: 5)
Tim D. and Jessica R. were the best help. They did the job the correct way and went far and beyond. I gladly appreciate them both. Thank You!!! I will continue to use them both if I need anything else regarding plumbing,

Review 8 (2024-09-02 - Rating: 5)
I contacted Roto Rooter for an emergency plumbing situation. It happened to be on Labor Day weekend and while other companies I called were completely booked, Roto Rooter was able to bring someone out to me within 45 min. I worked with Matthew who was completely transparent assessing the damage and providing me with a quote. He worked quickly and was professional through it all. I highly recommend Roto Rooter and I will be using their services again in the future.

Review 9 (2024-10-08 - Rating: 5)
I had a major sewer back up into my basement and everything was flooded. Matthew was awesome. He knows his craft. He was so friendly and took the time to explain to me what he was going to do and explained about cracks, broken pipes, collapsing pipes, belly and all kinds of other stuff. He educated me so I knew what he was going to be looking for. I would call Matthew and Roto-Rooter in a heart beat the next time anything like this ever happened.

Review 10 (2024-11-22 - Rating: 5)
I am very satisfied with the service provided by Josh from Roto-Rooter. They took great care of the running water in the toilet.I highly recommend Roto-Rooter to any plumbing issue.Thank you very much

Review 11 (2024-10-07 - Rating: 5)
Matt the technician was amazingResponsive ON A SUNDAY NIGHT- and No Extra FeeCommitted to finish the job until complete, working Monday from morning until evening.Absolutely professional and reassuringI grew up with the familiarity of Roto Rooter for over 40 years and they remain the most trustworthy to complete emergency plumbing- plumbing issues that can disrupt life. Don’t look further, call Roto Rooter

Review 12 (2024-09-01 - Rating: 5)
Matthew with Roto Rooter came out within a few hours of us calling in an emergency water main break! While here, he was kind, answered our questions, and kept things light hearted while we were stressing out about the potential water damage. He fixed the damage quickly and told us what to expect after the fix so we can be prepared. Will definitely be using Roto Rooter again!

Review 13 (2024-11-04 - Rating: 5)
Excellent service. Matthew was timely and provided detailed explanation of bringing remedy to the plumbing issue. I will always choose Roto-Rootor!!

Review 14 (2024-10-16 - Rating: 5)
Matthew was awesome. He was super nice, got here quickly, and was very professional. Will be requesting him if I need services in the future.

Review 15 (2024-08-03 - Rating: 5)
Called Roto-Rooter on a Friday night because I had almost 3 inches of standing water in my basement. Matthew came in about an hour. He quickly identified my clogged drain, fixed the issue, and provided helpful maintenance tips.

Review 16 (2024-09-01 - Rating: 5)
Company works 24x7. Technician came over within 2 hours around midnight on a Saturday, diagnosed the issue and snaked clear the clogged kitchen sink. Great job, efficient and very experienced!!

Review 17 (2024-06-17 - Rating: 5)
Our technician Jose Portillo arrived on site promptly, quickly diagnosed our problem and fixed it. He took the time to ensure the fix action worked and also educated me on preventative maintenance. To end it he effectively explained all the forms and charges for the job. Although the prices are steep. The job will be done within hours of calling.

Review 18 (2024-10-27 - Rating: 5)
We found a new plumber. We had multiple issues and he was able to take care of each of them. Friendly and knowledgeable.

Review 19 (2024-10-28 - Rating: 5)
Matthew came late on a Sunday night to address a leak in our kitchen caused by a clogged shower drain. He was quick, professional and keen to help us minimize costs.

Review 20 (2024-07-05 - Rating: 5)
Today, we discovered a flood in our utility room. We called Roto Rooter of Northern Virginia for assessment. It was difficult because this is Independence Day! We spoke to Jessica who was wonderful and at our home in less than 30 minutes. She explained the whole process, quickly assessed what the problem was - a clogged sewer drain - and arranged for the plumber on call - Jose - to come to our home. Jose was at our home within 45 minutes of making the first call. Even before Jose arrived, Jessica led us through the process of making a homeowner’s claim, coordinated with our homeowners insurance, and was extremely knowledgeable and just genuinely fabulous and supportive!Once Jose arrived, he worked very hard to clear the drain. He discovered that what was actually clogging the drain was a broken pipe and a tree root. He worked extremely hard for more than an hour to open the drain up so that we could at least temporarily continue to use our home. Jose and Jessica also both arranged for a member of their excavation team to come assess the problem and I am told that he (Gabriel) will be here between 9 and 10 tomorrow morning. I spoke with him on the phone and I have no doubt he will be tremendous as well.I have nothing but the highest praise for the expertise, kindness, professionalism, and knowledge of Jessica and Jose, and I thank them for their tremendous efforts on a very hot day and a national holiday! Thank you, Roto-Rooter of Northern Virginia! If I were able to give a rating higher than five stars, I would!

Review 21 (2024-09-13 - Rating: 5)
Matthew was fantastic! He was able to restart our water heater and showed us how to safely do it in the future. We cannot thank him enough!!

Review 22 (2024-10-02 - Rating: 5)
Matt was prompt, very professional, courteous, and explained the problem in laymans terms. Great job! Would definitely use you again

Review 23 (2024-07-01 - Rating: 5)
Matt was great! He was very friendly and thorough, explaining what the causes of our issue could be and how he was testing to rule things out. Matt diagnosed and corrected our issue in short order. I’ll be sure to contact Matt the next time we have a plumbing issue! Thanks Matt!

Review 24 (2024-09-30 - Rating: 5)
Quick to dispatch, Technician did a great job clearing the issue quickly. Just a little more expensive then I would have expected based on searches of what I should have paid for this type of service including sites that stated what they normally charge which I guess were very inaccurate.

Review 25 (2024-09-07 - Rating: 5)
Matthew and Kim were excellent! Backup quickly resolved, as were plans for water damage mitigation. Quick response, and no extra charge for night service. Thank you!

Review 26 (2024-09-01 - Rating: 5)
Matthew was very quick, efficient, and respectful. He explained everything thoroughly and made sure we got the best deal possible despite the emergency.

Review 27 (2024-11-20 - Rating: 5)
Matt was fantastic. Knew what he was doing and was able to troubleshoot on the spot. Professional and friendly. Great service!!!

Review 28 (2024-06-20 - Rating: 5)
Great same day service!! It was easy to schedule online. I got the time I requested. The service tech Jose was pleasant, immediately pinpointed my problem, and fixed it quickly. I will definitely use Roto Rooter again for any future plumbing needs.

Review 29 (2024-10-13 - Rating: 5)
They were extremely helpful. Had somebody out to me in under an hour at 11pm on a Saturday to fix my toilet/shower emergency. Matthew was friendly and professional

Review 30 (2024-06-22 - Rating: 5)
We had a block in the sewer main 9pm on Friday night. We had a little bit of water back up into the basement shower and laundry room; fortunately no damage or crazy cleanup. I called and Matthew came out within 30 min. I have an older house so we needed to pull the toilet in the basement to run the snake. We got lucky and we were able to break the blockage! Matthew was great and Im thankful for the quick turnaround.

Review 31 (2024-06-01 - Rating: 5)
Matt was awesome! Gave us excellent plumbing service, an education, and priceless peace of mind with an accurate diagnosis for our strange clog and backflow. Problem was solved with 20 to 30 feet of snaking which was done expertly and efficiently! Best of all, service was same day, with actionable repair immediately after diagnosis and a fair estimate with upfront standardized pricing, backed up with the companys documentation. A six month warranty on the issue added even more confidence and peace of mind. Roto-Rooter (and Matt the Plumber) has earned our respect and this very positive review 👍🏽

Review 32 (2024-12-25 - Rating: 5)
On Christmas morning the roto rooter staff declogged our plumbing line and provided excellent service.

Review 33 (2024-12-25 - Rating: 5)
Mandeep saved Christmas for us! Quick response, great job and left things total ready to go. Highly recommend!

Review 34 (2024-06-24 - Rating: 5)
Came out quickly within an hour of our emergency plumbing situation. The first tech didn’t have the right tool for the job. then they sent out another one within 45 minutes. The second tech came with person to assess eater damage and provided information on mold prevention (which they didn’t need to) but the tech wanted to come along yo make sure as she was on her way home from ending her shift. The main tech resolved my issue within the house. He was very professional and courteous. Matt and Esther are rockstars in my book.

Review 35 (2024-07-04 - Rating: 5)
Jose exceeded all expectations with his outstanding performance. He demonstrated an impressive understanding of the plumbing issue that had baffled the first two plumbers from Roto-Rooter. Joses expertise and skill truly set him apart. Without a doubt, he is a 5-star plumber. Unfortunately, we experienced some water damage in the basement due to the negligence of the first two plumbers.

Review 36 (2024-09-02 - Rating: 5)
Called this company for an emergency, Josh G showed up very quickly, fixed the issues in no time, triple checked everything, gave us a discount and a very fair service charge.Highly recommend this company .Thank you Josh.

Review 37 (2024-07-06 - Rating: 5)
We had a water emergency on a Saturday midday. Matthew was here in the afternoon and fixed the issues in a super friendly and efficiency way. He was honest and had our best interest at heart. Thank you Matthew!

Review 38 (2024-10-15 - Rating: 5)
Matt was great, he was soo helpful and informative. Overall he made it such a stress free and easy process! Thank you Matt!!!

Review 39 (2024-04-16 - Rating: 5)
Matthew came to the house to fix a potentially ugly plumbing nightmare and he was great! He explained everything and why the issue was happening and took me through step by step. He was very nice, courteous, and professional. He even scheduled for a follow up with his supervisor to look into the reoccurring problem further to try to make sure there is nothing more. I highly recommend!!! Professional! Pricing was great. Highly recommend and ask for Matthew if you have the option!

Review 40 (2024-09-16 - Rating: 5)
Had a clogged sink and was able to set up an appointment same day. Matthew came and was able to fix the issue in under an hour, great service!

Review 41 (2024-10-30 - Rating: 5)
Matthew is the greatest! Came and fixed the problem super fast. Great customer service.

Review 42 (2024-04-07 - Rating: 5)
José was awesome. He was polite, professional and, in my assessment, went above and beyond. He arrived on time, did an evaluation and provided the cost in short order. We accepted and he went to work. He solved our problem the same day. I dont often take the time to leave reviews, but in this case I decided it was important to let people know how good Jose was. If we use Roto-Rooter again, it will be solely because of my experience working with Jose,

Review 43 (2024-01-27 - Rating: 5)
We called and had service with 90 minutes. Matt and Jose were great. We had an issue with an odor we thought was coming from a sump pump but Matt investigated and determined it was not from there. He then quickly diagnosed the problem as a loose connection on the water heater exhaust. It was a quick fix but it could have been a disaster with a carbon monoxide issue. Very prompt, professional and knowledgeable. Highly recommended.

Review 44 (2024-09-14 - Rating: 5)
Matt is the goat! He came through for me and my family in an emergency! Can’t say enough about his expertise and professionalism. Thank you Matt!

Review 45 (2024-09-14 - Rating: 5)
Matt was fantastic. Quickly diagnosed my issue and fixed the problem. Couldnt ask for a whole lot more from a plumber.

Review 46 (2024-06-06 - Rating: 5)
I scheduled with Roto-Rooter when my garbage disposal, sink drain, and dishwasher all had problems at once. Jose, Technician #5476, arrived quickly after scheduling service. He was knowledgeable and friendly while completing the job, and the whole thing was solved faster than expected.

Review 47 (2024-03-03 - Rating: 5)
Matthew was our technician, and he was great!. Super nice, professional, and explained everything clearly. The entire process was smooth, quick, and easy. We called on a Saturday night, around 6:30 pm, and Matthew was here, and had resolved our plumbing issue, by 8:30 pm.Very pleased with the service roto rooter provided, tonight!

Review 48 (2024-04-19 - Rating: 5)
Highly competent, polite, and told us exactly what to expect. Jose did wonderful job. We are very satisfied with his work, and will definitely recommend their companyRobinson

Review 49 (2024-06-23 - Rating: 5)
This company is awesome. They arrived at my house a few hours after I called and diagnosed my problem quickly. Indeed, Jose from the company “flushed my problems down the drain.” If you need a plumber, I highly recommend Roto-Rooter.

Review 50 (2024-09-17 - Rating: 5)
Appreciate the professional teamwork Matt on site supervision and Phil managing in the background repairing a broken sewer line, minimizing the discomfort and inconvenience. Thank you so very much. Mike

Review 51 (2024-11-21 - Rating: 5)
Best plumbers I’ve ever had! Extremely efficient, nice, and professional. Highly recommend!

Review 52 (2024-05-25 - Rating: 5)
Mathew was absolutely amazing. He knew exactly what to do and went about the work quickly and quietly. Perfect professional! Amazing work ethic. I will ask for him personally if we ever need another plumber.

Review 53 (2024-02-17 - Rating: 5)
The service was impeccable.Matthew, arrived with 1.5 hours. He representwd the Company very well and diagnosed the problem right away. He proceeded with the work in a very professional way and explained the procedure he was to do to fix the problem.When the job was done: He was very careful to make sure the work area was cleaned.Outstanding work and Performance. we are grateful for Matthew’s work quality & ethics.

Review 54 (2024-11-06 - Rating: 5)
Awesome! Super fast. Super professional. Fixed a tough problem quickly. Matthew was great!

Review 55 (2024-05-25 - Rating: 5)
Jose was wonderful. He came on a Friday night and had to do a job that was hard to reach. He stuck with it and made sure everything was right and we were taken care of. Highly recommend!

Review 56 (2024-08-30 - Rating: 5)
Matt was great and really helpful and knowledgeable. Very approachable and friendly. Great experience and truly cared.

Review 57 (2024-04-03 - Rating: 5)
Excellent and quite quick service provided by Matthew. Showed up ahead of time and very clearly explained to us what they were going to work on. Left the kitchen quite clean and explained to me all the work done in a very straight forward way. Many thanks!

Review 58 (2024-05-17 - Rating: 5)
Called Roto-Rooter because I had a leak under my kitchen sink. The lady told that a per will come within 2 hours. It was about 7:25 pm and the Jose came before 8pm and did a great job. He was very professional, attention to details. He was great on what he does. Would highly recommend him. He even organized the hose. Pictures shows the before and after.

Review 59 (2024-12-26 - Rating: 5)
On time, polite, offered hydrogen but I chose snake only.

Review 60 (2024-05-13 - Rating: 5)
Matthew was assigned for an emergency call on a Sunday evening and arrived quickly. He spent time diagnosing the issue and was able to fix the issue quickly with a part on hand. He took time to explain the issue and answer my questions despite the late hour.

Review 61 (2023-11-23 - Rating: 5)
Root Rooster responded and came quickly within 30 minutes. Silas did an outstanding job. He communicated with me very well explaining what was wrong. Over all it was a great experience including the customer service. Definitely recommend him. Thanks Silas!!! And Happy thanksgiving.

Review 62 (2025-01-04 - Rating: 5)
Mandeep showed up on time and was non-plussed when I explained that a baseball had been shoved down the sump pump external drain. He quickly and efficiently snaked out not one, but two baseballs (in freezing cold, rainy weather), when my previous effort to do so with less professional equipment had failed, allowing our sump pump to drain. Grateful for his work!

Review 63 (2024-02-23 - Rating: 5)
Matthew was fantastic! Diagnosed the problem immediately and made the fox look easy. Very knowledgeable and excellent customer service. He had Tyler training with him, who was great as well, and we both learned as Matt was patient and explained everything as we went along. Would call ROTO-Rooter again!

Review 64 (2024-06-03 - Rating: 5)
Matt with Roto Rooter was very professional and provided excellent service to diagnose and repair our plumbing issues. Would definitely choose Rooto Rooter for future service.

Review 65 (2024-05-22 - Rating: 5)
Jose did a great job explaining what must be done and outlined any risks. Upon completion of the work, he tested multiple times to ensure no issues upon his departure. I will ask for Jose again and again.

Review 66 (2024-05-16 - Rating: 5)
Had a nice experience with Jose who came to my location in only an hour after I called for a water leak repair in the wall. He quickly diagnosed the issue and reattached the broken copper water line and I’m very happy with his work - Very professional and friendly

Review 67 (2024-01-19 - Rating: 5)
Technician was great in detecting where the problem was coming from and explaining it to us. He resolved the issue and did an excellent job in fixing the problem with our sewage pump. We were very pleased with Jerson’s work and would definitely use him again if we have other issues!

Review 68 (2024-09-17 - Rating: 5)
Matt was outstanding! Quick diagnosis and fixed the issue in 10 minutes.

Review 69 (2024-05-27 - Rating: 5)
My parents came home from errands to find their kitchen flooded from water coming from under the sink. This being Sunday they were expecting company for dinner so they called Roto-Rooter. Jose arrived before too long and helped us confirm that it was a leaking disposal unit. He replaced that unit quickly and then dealt with the plugged drain that exacerbated the issue. He was very knowledgeable and patient with the issues. Jose was able to solve the issues with the sink, and without disrupting the family gathering. Jose Portillo did a great job and we will definitely use Roto-Rooter again.

Review 70 (2024-01-28 - Rating: 5)
Scheduled an appointment late at night for the same day. Matthew and his trainee arrived within the hour. These guys are very professional and easy to talk with. They gave an estimate up front and walked me through the next steps. Highly recommend these guys.

Review 71 (2024-03-11 - Rating: 5)
Called this company in the weekend and they were able to resolve my kitchen sink clog with in 2 hrs. They were professional and were extremely experienced to complete the job in less than 1/2 hr. Even though they are expensive, I would definitely recommend them for their professionalism and the quick turnaround for the time in need.

Review 72 (2024-06-03 - Rating: 5)
Matt showed up late at night when we had an emergency water leak, he talked us through what was wrong. He was very professional and grateful for his knowledge and expertise!

Review 73 (2024-07-05 - Rating: 5)
Jose did a wonderful job fixing up my toilet!He came the day of, identified the problem swiftly and solutioned the fix right then and there! Amazing!

Review 74 (2024-01-23 - Rating: 5)
Had a late evening toilet overflow that reached two levels of my home. The tech arrived a lot faster than I expected. He did a thorough job of assessing the situation and made sure that I had a damage assessment set up that same evening. He explained everything he was doing, what the damage assessor would do and made me feel very at ease in a tough situation. The damage assessor explained thoroughly how everything works and walked us through the steps on how to get the situation cleared up. I was able to still get a decent nights sleep since I knew everything that needed/was going to happen. I would definitely call them again if I had any other issues.

Review 75 (2024-10-04 - Rating: 5)
Matt provided excellent plumbing expertise and customer service. Highly recommend.

Review 76 (2024-09-06 - Rating: 5)
Jessica Rivera was so knowledgeable and very helpful with my questions and concerns regarding the situation in my home, she was consistent and mindful!

Review 77 (2025-01-01 - Rating: 5)
Tim was great! Showed up within an hour, and got my sump pump back working to prevent further water damage. Tim was very professional, and very knowledgeable about plumbing work. Highly recommend!

Review 78 (2024-02-04 - Rating: 5)
Matt from Roto-Rooter was friendly and professional. He diagnosed the water heater and quickly found that the pilot light was unlit so he lit it and demonstrated how to do it in case it were to happen again. Outstanding service! Thank you!

Review 79 (2024-06-17 - Rating: 5)
Had an urgent need with water overflow in basement and Roto Rooter was able to have someone to my home in one hour. Thompson was the technician and he was terrific!

Review 80 (2024-06-16 - Rating: 5)
Matt came and helped late at night to resolve a plumbing issue. Despite a long day, Matthew provided great customer service and resolved the issue in a timely manner.

Review 81 (2023-12-19 - Rating: 5)
Highly recommend! After water started dripping from the ceiling at 9pm, we called Roto-Rooter. Matthew was out here within the hour and was able to diagnose and fix our problem in another hour. He was personable, professional, capable, and very helpful. We will definitely be coming back with any plumbing needs.

Review 82 (2024-01-27 - Rating: 5)
Matthew and Jose were excellent! We had an emergency call because we were smelling what we thought was methane.gas. We thought it was coming from the sump pump but it turned out to be a loose fitting on the gas water heater! It was gas! This could have ended badly because it had been going on for several days. So grateful to Matthew and Jose who figured out the problem in an instant! I HIGHLY recommend them and RotoRootdr!

Review 83 (2024-10-22 - Rating: 5)
May came to my house and I had a clogged bath top and he got it all fixed and running in a matter of minutes. Thank you may your a life saver.

Review 84 (2024-05-17 - Rating: 5)
Jose P. Came in, got right to work, and diagnosed the leak. He took action and cleaned the water puddles on my floor due to the leak. I am happy with his service. All is well.

Review 85 (2024-02-12 - Rating: 5)
Matthew was excellent. Had an issue with very old shower fixture and he was very helpful and diligent, the work was completed in no time and he left the work area spotless. Thanks Matthew! Will be using Roto Rooter from now on when need arises.

Review 86 (2024-03-09 - Rating: 4)
The experience with Roto-Rooter began with poor communication, service delays, and an inaccurate diagnosis followed by a no-show for follow-up.Two and a half days later I am happy to report that the hot water heater has been lit and appears to be working. Thank you Matthew Tech #4459!

Review 87 (2024-04-15 - Rating: 5)
We had a plumbing emergency on Sunday morning so we called Roto-Rooter to come help. Matthew (tech 445) showed up and completed repairs well and in a timely manner. Would definitely use him and roto-rooter again!

Review 88 (2024-03-07 - Rating: 5)
Roto Rooter was able to get someone to our home to fix a sewer backup within one hour of our call. Jose explained everything clearly, and was professional and did a great job.

Review 89 (2024-02-11 - Rating: 5)
Matt the plumber showed up on a busy rainy Sunday and got to work. Fixed our plumbing issue efficiently and effectively. Brought his colleague Jose along to support. They even wore protective shoe covers. Great customer service and technical know how. We have our new plumber now.

Review 90 (2024-03-11 - Rating: 5)
Matt and his side kick were great! Not only did they show up when expected but were very transparent with the pricing services to be performed. Will consider them again in the future.

Review 91 (2024-07-26 - Rating: 5)
Matthew was very professional and got the job done! 😊 I would highly recommend this company thank you very much for great service 😊

Review 92 (2023-06-29 - Rating: 5)
Donovan was sent to my house when I called roto-rooter. He came on time, a bit early actually which was nice because I had appointments all day. He cleared my main line in no time and was gone before I knew it. He was super friendly and explained everything to me. Id definitely recommend him to anyone.

Review 93 (2024-07-07 - Rating: 5)
Matthew from Roto Rooter was awesome! Super nice and did a great job! Can’t recommend enough!

Review 94 (2024-03-02 - Rating: 5)
Matt came out on short notice and was right on time! He was extremely knowledgeable with his advice and next steps. Im definitely going to use them for all my plumbing needs!

Review 95 (2024-05-18 - Rating: 5)
Matthew came out on a Saturday evening, fixed the problem in 20 seconds, and showed great integrity by not charging me anything. I will certainly reach out to him again if I have further issues.

Review 96 (2024-03-06 - Rating: 5)
Matthew was a fabulous tech! He was prompt, professional, and friendly and able to help me with my sink/disposal problem super quickly.

Review 97 (2024-02-19 - Rating: 5)
This is the second time we have gotten service from this Roto-Rooter and I’m just as pleased as the first time. Matt was friendly and efficient—fixed the problem in no time and showed us what to look for in the future. Would absolutely recommend.

Review 98 (2024-05-20 - Rating: 5)
Matthew is excellent. He thoroughly diagnoses the problem and comes up with the right solution. Work is done quickly and effectively. I ask for him by name!

Review 99 (2023-11-19 - Rating: 5)
Silas was our Plummer. He was punctual and very efficient. After finding a leak in my home. He was very thorough when he was done to make sure there was no more water leaking. I would definitely recommend him to my friends and family.

Review 100 (2024-02-10 - Rating: 5)
Highly recommend. Toilet disaster on a Friday night. Matthew and Jose came out within an hour. Professional, quick, and explained the process before they started. Would definitely use them again in a pinch.

Review 101 (2024-01-14 - Rating: 5)
This was my first time using Roto-Rooter. I’m quite happy with the service provided. Although they arrived almost an hour late, they were courteous, helpful, and efficient as they worked. They explained everything in a way I can understand and answered my questions. They provided options and suggestions. I also learned a few things about toilets I did not know previously. 😀 Thank you Roto-Rooter!

Review 102 (2024-04-11 - Rating: 5)
Jose is a very personable person. His quality of work was second to none. He found and fixed the source of the leak quickly. Thank you Jose.

Review 103 (2024-02-02 - Rating: 5)
Matt was very thorough and patient in tracking down my issue. He also put me at ease regarding things that were not wrong. Highly recommend!

Review 104 (2024-03-02 - Rating: 5)
Matt came out at 830 pm on a Friday night to fix a clogged sink. We called at 7 and he arrived promptly. He was professional, friendly and helpful.

Review 105 (2024-12-05 - Rating: 5)
This guys are so professional! They came so fast when we called them, even though it was in a middle of the night! They work on our issue quickly, trying to fix it as soon as possible. Highly recommend!

Review 106 (2023-11-24 - Rating: 5)
Thanksgiving was a disaster. we had blocked pipes all over a rented house and Silas tech #5698 diligently, patiently solved the problem. he saved our whole vacation! we would definitely ask for him to help us again. he was great.

Review 107 (2024-03-18 - Rating: 5)
Jose was professional, had initiative and explained more to understand the service being offered. Helpful and courteous. Fantastic work. They are always quick to respond.

Review 108 (2024-05-28 - Rating: 5)
Jose did a wonderful job. He wouldnt give up until the main drain line was cleared. He is a real professional.

Review 109 (2024-10-18 - Rating: 5)
Matthew was great and very helpful with the issues that we had!

Review 110 (2023-06-11 - Rating: 5)
Not cheap, but when I had a leaking pipe I was super grateful for these guys fast and efficient service. Jason arrived within an hour and quickly identified the issue before talking me through the necessary repairs and getting it all sorted the same afternoon. Great service!

Review 111 (2024-03-28 - Rating: 5)
Jose was awesome! Polite, kind. Even helped me bring a box in. Diagnosed the problem quickly and provided an estimate and a thorough explanation. Five stars!

Review 112 (2024-09-14 - Rating: 5)
Hey Matt, was the best,I appreciate the attentive service he gave...thanks again matthew

Review 113 (2024-02-29 - Rating: 5)
Jose was on time. He assessed the issue and fixed it in good time. Would not hesitate to call him again for service. Two thumbs up.

Review 114 (2024-06-12 - Rating: 5)
Jose was very friendly. Identified the problem quickly and remidied it just as fast. Would definitely recommend them for any issues.

Review 115 (2023-10-24 - Rating: 5)
Silas displayed a high level of expertise and skill while performing the repair. He came equipped with the necessary tools and materials, ensuring a smooth and efficient job. It was evident that he had a wealth of experience in his field, as he quickly identified the root cause of the leak and promptly resolved it.

Review 116 (2024-05-04 - Rating: 5)
Excellent service. Had major issue. They were on-site in one hour on a Saturday evening, and Matthew did a great job.

Review 117 (2023-07-07 - Rating: 5)
Technician Michael S. was professional, thorough, and knowledgeable. He helped us diagnose our problem and gave us well-explained options. If the rest of the company and other technicians operate similarly, the Northern Virginia branch of Roto-Rooter are a dependable plumbing and water cleanup outfit.

Review 118 (2024-02-26 - Rating: 5)
The guy was great he did the work and was super chill. It was super expensive but better to go with these guys then get scammed by a fake plumber. Thank you so much for your help and you fixed this terrible plumbing issue!!!!!!!

Review 119 (2023-12-22 - Rating: 5)
Excellent service on a Sunday. Easy to reserve an appointment and Donavon was right on time. He worked hard to fix our leaky faucet.

Review 120 (2024-12-28 - Rating: 5)
Mandeep was fantastic and fixed a problem another plumber couldn’t!

Review 121 (2024-05-18 - Rating: 5)
Matthew from Roto-Rooter was able to promptly repair my clogged kitchen sink. Fast service and professional.

Review 122 (2024-10-21 - Rating: 5)
Great honest service! Showed up fast for emergency diagnosis and repair.

Review 123 (2022-12-10 - Rating: 5)
They had the plumber to the house within 2 hours of calling. Our plumber, Kobe, was excellent. He was skilled, professional, and careful around the house. He offered additional advice on a long term fix for us to consider. If you face a sewer backup I highly recommend you go with Roto Rooter McLean.

Review 124 (2024-04-29 - Rating: 5)
Great service at a late hour. Technician Matt had the right parts in his truck and was able to make the repair in about an hour.

Review 125 (2024-09-21 - Rating: 5)
I was looking for a toilet part at a big box hardware store and couldn’t figure out which part I needed. Matthew was putting a lot of plumbing hoses in his cart nearby so I asked him if he knew anything about toilets. He smiled and told me yes. He quickly helped me find the right part and educated me in the process. What a nice guy! I would recommend him for his knowledge and skills.

Review 126 (2022-07-28 - Rating: 5)
I called them late at night and they arrived early in the morning and called me to keep me updated on my appointment. My professional was Esther she was really friendly and kept talking to me and taught me some things. Ultimately everything was fine and she still recommended me products to prevent other plumbing problems from happening. 10/10 would recommend.

Review 127 (2023-05-13 - Rating: 5)
We are so happy that we called Roto Rooter! Esther came out in a timely manner and diagnosed our problem quickly. She was honest about what we needed repaired, and she even gave us tips about how to avoid problems in the future. And I love that shes a woman plumber! Esther is the best! We will definitely request her next time we have a plumbing problem. Thanks Esther!

Review 128 (2024-11-02 - Rating: 5)
Responded promptly on a Friday evening and resolved the issue right away.

Review 129 (2023-05-11 - Rating: 5)
Trevor was amazing to work with. He traveled to my home twice back to back days and worked late at night and early in the morning to fix our shower cartridge. He is a great asset to rotorooter and I will definitely use this company in the future for any plumbing help.

Review 130 (2024-05-19 - Rating: 5)
Experience was really good with Jose. He was very knowledge and explained the whole process to us. Overall, it was a good experience.

Review 131 (2024-04-11 - Rating: 5)
They sent a plumber out within a few hours. Matthew took care of the problem quickly as well. Very polite and professional.

Review 132 (2022-12-04 - Rating: 5)
Kobe was super prompt and friendly. He came within the hour after scheduling an appointment and quickly replaced a part in my kitchen sink and removed the clog I had. Would recommend to anyone who needs something fixed immediately.

Review 133 (2024-05-08 - Rating: 5)
Prompt, professional, and fairly priced! We had hot water heater that leaked and was replaced.Thanks Matt!

Review 134 (2022-12-19 - Rating: 5)
Kobe was great! He was efficient, patient, was able to interact in a way to make us understand the root of the problem, and was accommodating to us even when we ended up not using their services. Alexis was able to also inform us on other problems that would need to be fixed too

Review 135 (2023-11-23 - Rating: 5)
Although, I did not do the repairs, My sump started working when technician arrived! Silas went above and beyond to diagnose the pump! Great Job!

Review 136 (2022-12-21 - Rating: 4)
The two technicians that came out were great and very professional. They explained everything they were doing the entire step of the way. I have zero complaints about the services they provided. The companys prices on fixing a shower diverter were insane and very over priced.

Review 137 (2023-09-05 - Rating: 5)
Robert was incredibly kind. He explained everything and checked everything that had been analyzed yesterday, including all the particular pipes. Water, sources, and toilets, showers, sinks, and tubs.I was particularly interested in his analysis of difference, complications, and methods to not just deal with our sewage pipe blockage, but specific issues I should be on the lookout for. Thank you thank you thank you, Robert!

Review 138 (2023-06-29 - Rating: 5)
Donovan, Marcus and Ben were on the ball! We were doing our best to remain strong without laundry or plumbing on one side of our house. The team work was helpful and we closed our Invoice with satisfaction and can do laundry 🧺 again! Thank you, Roto Rooter

Review 139 (2024-01-13 - Rating: 5)
Matthew & Jose came out quickly, educated the on the issue in ways that I could understand, were kind and courteous and never once tried to upsell me on anything. I will absolutely keep their number saved for future needs!!!

Review 140 (2022-12-26 - Rating: 5)
Kobe/Marcus was fantastic! He came in 20 minutes (on Christmas!!) to help with our backed up sewer line. He was very professional, friendly, and got the job done quickly and economically. I would highly recommend Kobe/Marcus at Roto-Rooter!

Review 141 (2024-10-12 - Rating: 5)
I had a great and quick experience scheduling an appointment to replace the pop up assembly in my bathroom sink. Matthew was here within an hour and I’m grateful that he had the part needed to be in and out within 30 minutes. I would recommend him and Roto-Rooter for plumbing needs.

Review 142 (2022-07-28 - Rating: 5)
RotoRooter was extremely responsive and arrived within 2 hours of me calling. The technician was amazing and listened to my problem before beginning work. Performed the work and solved my problem. Very friendly, respectful, and knowledgeable. Will call again if I have any other plumbing needs.

Review 143 (2023-11-23 - Rating: 5)
Silas was amazing. The service was great. He explained everything about what he was going to do step by step along with the prices. 10/10

Review 144 (2023-11-17 - Rating: 5)
We were so pleased with how polite, responsive and knowledgeable our technician was. We would recommend him to anyone to fix their plumbing problems. Thank you so much!!!

Review 145 (2022-07-29 - Rating: 5)
Esther came out today. Took only 30 minutes for her to arrive. She did an amazing job and was super helpful. She was very friendly and did a great job getting our house back together. Would highly recommend.

Review 146 (2022-07-30 - Rating: 5)
Esther came out promptly and did all she could to find the leak, explaining to me what she was doing and walking me through options. She left me her number and said that if I had any questions at all to just let her know and theyd fix me up. Id gladly call again. All my Roto-Rooter visits have been excellent so far.

Review 147 (2022-12-04 - Rating: 4)
The technicians were great! Professional, friendly, and quickly solved my problem. my only issue was with the automated dispatch. it stated the tech qould be to mt hime in 30-45 min, but took 2 hours. I called the company, no fault of the tech, but the automated service and notifications could be better.

Review 148 (2023-07-12 - Rating: 5)
Robert was very professional and did a great job troubleshooting and cleaning our outdoor roof drain with high pressure water jetting service. I would definitely recommend Roto Rooter and Robert to friends & neighbors.

Review 149 (2020-09-07 - Rating: 5)
The service technician, John was excellent he was able to get my water leak and plumbing done and was just a very professional person. I would not hesitate to call rotor router again I have used them several times in the past and theyve always done a real good job for me and the price is always been reasonable. I am a very happy camper!

Review 150 (2023-10-26 - Rating: 5)
Called to schedule consultation, they were able to send someone out next day. Technician was helpful and able to give multiple solutions to help decide what best course of action would be.

Review 151 (2024-02-23 - Rating: 5)
We had a clogged master shower drain. Matt came over to fix it and he was excellent! Would definitely use this service again.

Review 152 (2022-12-04 - Rating: 5)
At this point, Im only commenting on the initial evaluation, as service hasnt been performed yet. The visit was timely. The technician was friendly, knowledgeable, and seemed to make good recommendations (e.g., how to save money, where to spend money). Free estimate is nice. I was very pleasantly surprised.

Review 153 (2023-12-24 - Rating: 5)
Came out fast in an emergency and on Christmas Eve. Pricing was very fair. Matt was very kind and helpful, did great work.

Review 154 (2024-04-04 - Rating: 5)
Jose was very quick and efficient at solving our problems! We’ll definitely be calling back to request him when needed in the future. Thanks for the help!

Review 155 (2023-11-10 - Rating: 5)
Silas was very professional and friendly. He explained everything very well and was able to help us out with our water heater.

Review 156 (2021-12-30 - Rating: 5)
Edwin was great! Very helpful. He came by and did the estimates of my water damage / mold. He was swift, responsive and answered all questions. Although we had to choose another company (due to my insurance) leading up to the job, he was great.

Review 157 (2019-07-17 - Rating: 5)
We were very pleased with our experience. David worked hard despite some issues with his snake breaking down and having to take multiple trips back to the office to get parts. He ended up having to spend a lot more time with us than expected but he was thorough and made sure our bathroom was up and running and all cleaned up before he left.

Review 158 (2022-07-18 - Rating: 5)
I called Roto-Rooter after not being able to use any water or plumbing in my house for four days (long story). Tim was amazing - he explained every single thing that he was doing, and was able to fix the problem super quickly. He and his partner then showed me the video showing the state of my pipes, and answered any questions I had. I highly recommend Roto-Rooter for doing an incredible job!

Review 159 (2023-06-18 - Rating: 5)
Our technician (Mike S), was great. Showed up on a Sunday for our emergency call to look at a serious leak and gave us great options on how to handle this issue. Definitely recommend for emergencies.

Review 160 (2021-01-12 - Rating: 5)
Henry and Richard were absolute professionals! I highly recommend their work. I had asked Roto-Rooter for a quote over the phone but they wouldn’t provide me with one explaining that the technicians had to come and give an estimate in person. They came to my house and originally quoted me over $600 to unclog my kitchen sink drain. I hadn’t budgeted that much and wouldn’t have bothered wasting their time if I would have gotten a quote over the phone. However, they were able to do it for my budgeted price of $250 including the 6-month warranty! They wore masks, gloves, and boot covers, cleaned up, and were very professional during their 1-hour visit. Henry and Richard did a great job!

Review 161 (2024-01-09 - Rating: 5)
RotoRooter was great. Quickly solved the problem and helped us dodge a bullet in terms of future problems. Jerson is terrific!

Review 162 (2024-11-24 - Rating: 5)
Matt was capable, competent, and a charming. I would recommend him to anyone who needs plumbing assistance.

Review 163 (2020-09-06 - Rating: 5)
Marqi was very professional and thorough. What seemed to be a routine job turned complicated when he found that the main drainpipe was almost completely clogged. He gave me my options and had it cleared. Some replacement parts I bought on my own where not the right size so hr had to go get them at Home Depot. This caused some confusion with the family who owns the house and an unfair complaint was made. I dealt with him mostly and would use his services again. I believe he gave a good deal. Thank you.

Review 164 (2024-02-18 - Rating: 5)
Matt dealt with our problem quickly and efficiently during off hours. Sink and laundry was clogged. Took care of the problem the same day I called.

Review 165 (2019-05-23 - Rating: 4)
I was very impressed with the ease of setting up the appointment and the quick response. Appt. was schedule between 8-10. Received a call at 9:00 that the technician was three hours out. At 12:35 received a call that the tech was 30 minutes out. Appreciated the communication - however made for a long morning of waiting.Tech was very friendly and personable, easy to talk with. It has been years since I needed a plumber - so I was a little shocked with the estimate to replace a shut off valve. Due to the location of the valve, I was the assistant to the tech. Literally on the floor under the laundry sink - holding pipe as tight as I could so the tech could tighten connectors. It was all good though - I was glad to help.I would recommend and call again if necessary.

Review 166 (2023-08-05 - Rating: 5)
Robert corrected the mess in our basement back up in a short time and with professionalism. He left the work space cleaner than when he started and educated me as to how to prevent issues from repeating. Also discussed new technological advances that could help in the future should the problem reoccur.

Review 167 (2020-01-15 - Rating: 5)
Patrick my service technician was PHENOMENAL!! Very meticulous about snaking my drain to unclog it. Very knowledgeable and educating me with his step-by-step process! HIGHLY RECOMMEND!! They are not just a business but take pride in satisfying the needs of the customer! Would definitely use again!

Review 168 (2024-11-14 - Rating: 5)
Professional, courteous and knowledgeable. Thank you again for your efficiency

Review 169 (2024-02-17 - Rating: 5)
Matthew was Awesome! He is very Professional, knowledgeable, and extremely courteous.Excellent experience.

Review 170 (2024-03-03 - Rating: 5)
Matt was so friendly and solved our problems right away. His customer service was awesome and helped us so much.

Review 171 (2019-04-15 - Rating: 5)
I want to first thank Marv Johnson for his service to our country and second for the fine detailed work he did at my home. He was highly professional and made sure that everything he touched was spotless before and after his job was done. He was very thorough about checking over everything two to three times to verify his own work. I was honored to have him here at my home and will recommend him to anyone else that needs service in or around the VA area.

Review 172 (2024-02-03 - Rating: 5)
The plumber was very professional and courteous and addressed all of my concerns. He qnd his assistant did a great job.

Review 173 (2022-11-09 - Rating: 5)
Sewer line from house to county sewer was clogged. The Roto Rooter team responded late evening, within an hour of my first call. The team quickly diagnosed and fixed the problem, restoring our system to full functionality. The team was friendly, informative, and professional. I highly recommend Roto Rooter for any plumbing emergency.

Review 174 (2023-09-23 - Rating: 5)
Silas was a knowledgeable and empathetic to my situation. He was able to replace and install my new sump pump just in time for bad weather! Thank you!

Review 175 (2023-11-13 - Rating: 5)
Needed an Ejection pump replaced thought it was going to be a hassle but Mr Silas provided fast and high quality work.Very helpful and easy to work with.

Review 176 (2024-02-19 - Rating: 5)
Matthew did an amazing job responding to my off hours issue with my sump pump. He was very knowledgeable and helpful.

Review 177 (2022-10-09 - Rating: 5)
I had a leaking pipe in my ceiling and they sent someone out immediately. They were able to replace the section of pipe that day! I appreciated Tim talking me through all of the options and discussing prices. Will be using again!

Review 178 (2019-06-28 - Rating: 5)
Jose was my technician and he arrived right at the expected time. He was very polite and knowledgeable and I think he was also very honest about what needed to be done with my kitchen faucet. He explained everything well and walked me through where the different levers were located. The only drawback was that the cost of installation for my kitchen faucet was very pricey, more then the average that I was planning on spending based on reviews online from other plumbing services. I do understand that maybe this was due in part to same day service but I still think it was on the higher end of the spectrum. Despite this, I am very pleased with Jose’s work and I would do business again with them in the future.

Review 179 (2024-04-01 - Rating: 5)
Fantastic response to my need for service and fair pricing! Great work. I highly recommend and will call again for service.

Review 180 (2020-08-31 - Rating: 5)
After a particularly nasty storm, we woke up to find our basement floor soaking wet. We were apparently not the only people in town to have this issue, and it was hard to get in touch with someone to come out. Roto-Rooter was very responsive, and had someone out to assess the damage the same day. They were very helpful and understanding as we tried to navigate insurance and what to do next. Terrell and Shawn came out the next day and got right to work on getting things cleaned up. They took the time to explain everything, and were very kind and efficient.Its been a difficult and emotional week, but being able to trust on Roto-Rooter to get things cleaned up has helped take a huge load off of our shoulders.

Review 181 (2022-12-14 - Rating: 5)
Richard came out to help us with a main sewage drain blockage at 10pm. He was extremely courteous, understanding of our stress levels, and explained the whole process to us. We can’t thank him enough for coming out and helping us with our plumbing emergency. Thank you so much!

Review 182 (2024-06-14 - Rating: 5)
They were on time and very prompt. Im very happy with the technician Tim that came out.

Review 183 (2019-07-23 - Rating: 5)
John & Joshua provided excellent customer service. So helpful, they left the floors cleaner than when they arrived, and assisted my pregnant wife in moving items around the room in preparation for the repairs. They explained the issues in a simple, easy-to-understand way and were very courteous. Best plumbers yet!

Review 184 (2020-03-09 - Rating: 5)
Highly recommend! Daniel (#5764) did a great job replacing a rusty kitchen faucet. Very professional. Well trained. I was so happy with the outcome. A great plus; they are available any time/day you need them to fix.

Review 185 (2022-08-31 - Rating: 5)
Great experience with Roto Rooter and their technician, Tim. He was profesional, communicative on site about our problem, and did a thorough job identifying the issue and worked to resolve it. Highly recommend them, and great experience with Tim!

Review 186 (2019-06-11 - Rating: 5)
Marv Johnson did a fabulous job repairing and replacing faucets in my kitchen and bathroom. He had great problem solving skills, was courteous, efficient and right on time. Everything looks great and it’s so nice to finally have everything in good working order. Not only that, but Marv was working in sweltering conditions as my air conditioner had just gone on the fritz and was being worked on at the same time. Thanks Marv!

Review 187 (2024-11-03 - Rating: 5)
Matthew was great! Very polite, extremely professional, and worked swiftly to resolve the drain clog issue 👍

Review 188 (2023-11-16 - Rating: 5)
Prompt, professional, and friendly service from Silas! He helped replace my faucet cartridge in a timely manner.

Review 189 (2022-10-16 - Rating: 5)
Kitchen sink clogged late on a weekend night. We asked for a service person for the next morning. A plumber showed up around the time we requested. He was professional, explained the process, gave us some tips for other potential issues with our plumbing so we could we prevent them. Our clog originated much further down the pipe than I had expected. Not sure how the price compared to other plumbers, but given that it was a Sunday morning we didnt think we had much choice.

Review 190 (2020-01-15 - Rating: 5)
Scheduling was simple over the phone with their office representative. Technicians (Jonathan Davis and Lawson Smith, unit #4396) showed up between the times promised by their office. The plan-of-work and all time and money estimates were up-front, honest, fair, and accurate. They were prompt, professional, and very knowledgeable in their trade. They definitely made me feel confident in their work. Additionally, upon completion of their work, they left their work spaces cleaner than before they started. Very happy with the results, will absolutely use their services again and will highly recommend to anyone else!

Review 191 (2019-06-09 - Rating: 5)
Henry and Jamie came to the house on a Sunday morning on time per our appointment. They were both very courteous, knowledgeable, and friendly during the service call. They were mindful of our walls and personal property to ensure it was not damaged in any way during their service. I highly recommend doing business with Roto-Rooter with Henry and Jamie in the future. Many Thanks!!

Review 192 (2023-10-18 - Rating: 5)
Silas was very helpful and made sure to tripple check everything. He did the work very fast and CLEAN and made sure it was unclogged and no leaks

Review 193 (2024-08-09 - Rating: 5)
Matthew was very professional, nice and helpful. He was able to fix the problem quickly and was precise when explaining what needed to be done. He also arrived the exact time he said he would. I appreciated his help tremendously.

Review 194 (2024-06-02 - Rating: 5)
Our service tech, Matthew, was great! Got here quick on a Saturday night after I DIY repair went horribly wrong.

Review 195 (2024-01-13 - Rating: 5)
Matthew and Jose. Jose is training. No complaints. Matthew-super nice. :)was actually helpin Jose.I hope that I never have to call them again. Hahaha!.

Review 196 (2020-09-07 - Rating: 5)
I called Rotto Rooter and got service within the hour, Marqui the technician was very professional and did an excellent job and explained everything to us about the job process. He cleaned the place to a point you can’t tell some one did repair here. Thank you for very good service.