Aquarius Home Services (formerly Thompson Heating & Air Conditioning)

Located in Alexandria, Minnesota

Address: 1103 N Nokomis NE, Alexandria, MN 56308, United States

Phone: +1 320-763-6634

Rating: 4.9

Services

On-site services
Wheelchair-accessible car park

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-16 - Rating: 5)
Our first time with Aquarius for service and we definitely made the right choice. Our technician Eric’s thoroughness and attention to detail gave us full confidence in the quality of the installation. He was a pleasure to have in our home!

Review 2 (2024-12-31 - Rating: 5)
I woke up to no heat in the house and had no idea who to call…so I looked to see who had the best ratings and asked around and Aquarious came highly recommended…they were there quick…with great communication about arrival times and Sam did a fantastic job explaining everything to me…and didn’t make me feel pressured into buying anything but simply gave me options!!! I would highly recommend for sure!!!

Review 3 (2025-01-03 - Rating: 5)
Very happy with Aquarias service. Our furnace to heat house stopped working so I called this morning and Aquarias promptly had Bob make a service call to our home. Bob quickly diagnosed the furnace and fixed the issue. Outstanding service!! We are thankful on such a cold day. Thank You Bob and the entire Aquarias team. Mark & Lisa

Review 4 (2024-10-11 - Rating: 5)
I am pleased to give the 5 star rating to Aquarius. I was assisted by three different employees of the heating and air conditioning section. The first person did a complete check of my garage furnace. He explained the concern and offered information about replacing a part or purchasing new unit. The second person came to discuss which new unit would meet my needs. He answered all of my questions. He placed an order for the product, and contacted those responsible for the install. It was scheduled before he left. The install team came as scheduled, and they did the work in a timely manner. They explained everything and made sure I had no questions. They removed old furnace and left the area as they found it. Very satisfied.

Review 5 (2024-09-25 - Rating: 5)
Chris and Brian were very accommodating to my schedule and very thorough in the inspection of heating/ac units. They explained what they were doing and answered questions as I was interested in the process. They presented the outcome information in a clear and concise manner. They were respectful that I wanted to talk with my husband about steps forwards. Excellent service!

Review 6 (2024-11-04 - Rating: 5)
Aquarius has been an amazing company to work with, in regards to replacing my furnace and air conditioning unit. Both their technicians and staff went out of their way to ensure as smooth a transition as possible.

Review 7 (2024-07-30 - Rating: 5)
The service worker, Chris, that evaluated our AC system was very thorough. He did a great job explaining what was wrong with the unit and explained what our options are with no high pressure sale.

Review 8 (2025-01-04 - Rating: 5)
Once again, Aquarius Home Services delivered when I needed it the most. I was experiencing a possible furnace issue with negative outdoor temperatures. Aquarius sent Technician Sam out within the hour and the issue was resolved. Thank you Sam and Aquarius for keeping me warm!!!

Review 9 (2024-08-26 - Rating: 5)
Chris did a FANTASTIC job!! Was very polite, informative and completed the job in a short period of time and had our home A/C working perfectly!! Definitely would recommend, thank you Chris!!

Review 10 (2024-12-09 - Rating: 5)
Eric diagnosed what wrong the water heater on Friday & order the parts & he was back on Monday!!He is fantastic!!You found a new customer in me! Aquarius is amazing!

Review 11 (2024-07-26 - Rating: 5)
AC unit failed after hours last night. Called the message line at 6:54 am today. Had a return call at 7:00 am stating that a technician would be in contact today. Not only did that happen quickly, but he was parked in our driveway by 9:15 am. Diagnosed and fixed our system and out the driveway by 12:45 pm. Unbelievable customer service!!! We are beyond impressed!!!

Review 12 (2024-11-06 - Rating: 5)
The tech checked and tested everything. He then reviewed the results with me and answered my questions. He also installed a new thermostat. He is really pleasant and efficient.

Review 13 (2024-07-17 - Rating: 5)
Aquarius did a great Job setting up our new AC central air system. great service everything looks nice and the house feels nice to have central air! thank you Aquarius home services for all your work.

Review 14 (2025-01-02 - Rating: 5)
Eric and partner did a great job. Quick, friendly, and knowledgeable.

Review 15 (2025-01-06 - Rating: 5)
It was very professional ,courteous, Im very helpful to the situation I was in. Thank you so much.

Review 16 (2024-09-24 - Rating: 5)
Aquarius is excellent at performing their services. Chris Wibe is very knowledgeable and knows what to do when there is an issue. He is personable and always professional. We highly recommend Aquarius.

Review 17 (2024-07-11 - Rating: 5)
2nd time we have worked with Aquarius and have been very pleased both times. Sales Staff, office staff and service representative are top notch. ( whole home water treatment system and now new ADA toilets and a bidet?)

Review 18 (2024-08-23 - Rating: 5)
Sam was professional detail oriented on time and friendly. He gave me accurate information on what I needed to do to fix my air conditioner and got it working. He definitely represented his company at a high-level and gave me a lot of confidence in Aquarius home services.

Review 19 (2024-11-12 - Rating: 5)
Got repairs done quickly. Yet took the time needed to answer any questions I had. Thank you for the great service.

Review 20 (2024-12-24 - Rating: 5)
Brian was very thorough and efficient! Was friendly, comfortable to be around and did a great job of explaining his assessment. 5 stars!!!!

Review 21 (2024-09-11 - Rating: 5)
Did a very good job getting my AC unit back up and running very friendly and found other things and brought it to my attention and got it fixed before something else breaks great work very happy!!!

Review 22 (2024-07-03 - Rating: 5)
Highly satisfied and definitely recommend. From the initial sos call for help to the technicians on site, everyone was very courteous & professional. Our AC was fixed in a matter of hours and couldn’t have asked for better service.

Review 23 (2024-11-18 - Rating: 5)
Bob was great at explaining things and solving the problem! I appreciate all the communication that I received too.

Review 24 (2025-01-04 - Rating: 5)
Very professional and helpful! We are very impressed by everyone who we encountered!

Review 25 (2024-11-07 - Rating: 5)
Very nice young man, completed service efficiently and quickly. Explained a couple services that would benefit our system which we signed up for.

Review 26 (2024-12-31 - Rating: 5)
Sam has been fabulous in being available and giving me options when I was having trouble with my old thermostat. He did a service call and presented me with options for a new thermostat. He was very thorough and patient. Once I decided on a new thermostat, he spent additional time with me going through the settings and explaining how to operate it remotely. I highly recommend Sam.

Review 27 (2024-12-11 - Rating: 5)
Very nice and knowledgeable technicians. Gave us a walk through of their work when completed and answered any questions we had.

Review 28 (2024-07-10 - Rating: 5)
We needed our hot water heater replaced as we had company coming in the evening. Sam was at our house around noon and diagnosed the problem with our water heater.He recommended replacement and was finished installing by 5 oclock! Fabulous job by a great technician. Appreciate very much Aquarius and Sams effort to get our water heater in. Thanks a bunch!

Review 29 (2024-01-10 - Rating: 5)
Man oh man! Not only did they make time to come check our system on a very cold January day, they also kept the price low. Sam and Rance were very knowledgeable while being customer centered. They made inviting strangers into our home feel a lot less stressful with their kindness and understanding. They were efficient and respectful while they were here. They even made me aware of new products that my husband and I will be looking into. And I had the opportunity to sign up for a membership with lots of benefits at only $10.00 a month! We will definitely be utilizing their services again and I highly recommend them to anyone looking for a great heating and cooling company. 5 stars

Review 30 (2024-12-11 - Rating: 5)
Sam was able to diagnose issue with boiler in timely manner and provide the correct solution.

Review 31 (2024-06-03 - Rating: 5)
Sam Needham was the absolute best! He was on time, explained everything and made repair quickly. Also very helpful in making recommendations for long term solutions.

Review 32 (2024-07-11 - Rating: 5)
We were very pleased with the service from Aquarius and Cory. They clearly communicated, ensured expectations aligned, and completed the work in a timely manner. Very professional.

Review 33 (2024-11-19 - Rating: 5)
Sam did a great job explaining what needed some attention and what the cost would be. Thank you Sam!

Review 34 (2024-12-23 - Rating: 5)
Sam did a great job. Was prompt, courteous, and thorough.

Review 35 (2024-05-14 - Rating: 5)
Chris came out the same day I called about my AC not working. He diagnosed the problem and now I have a home with renewed AC. Chris was efficient and explained what he was doing and when he was done explained what the problem was and how he corrected it. Chris was respectful and put up with my more than excited pup. Thank you Chris for a job well done!

Review 36 (2024-02-22 - Rating: 5)
Sam did an amazing job on our service. Sam made repairs and pointed out other issues. I would recommend him to any one. He was very knowledgeable. I hope Sam will be able to service our furnace for years to come. Thank you Sam

Review 37 (2024-11-07 - Rating: 5)
Chris was on time and very friendly. He was very knowledgeable and got the job done!

Review 38 (2024-05-08 - Rating: 5)
Excellent service! Sam has been out on multiple occasions and is always courteous and great to work with. Explains things in details and is very knowledgeable in his job. Always a great experience!

Review 39 (2024-07-12 - Rating: 5)
Excellent! I have had bad experiences with other HVAC companies. These guys know what they are doing. Shout out to Sam Needham, HVAC Technician. You know your stuff! Thank you!

Review 40 (2024-10-16 - Rating: 5)
Eric is an excellent technician/plumber. Went above and beyond explaining everything he did for us.

Review 41 (2024-09-04 - Rating: 5)
Trevor was very thorough, explaining what he had done to service our water system.

Review 42 (2024-11-06 - Rating: 5)
Sam is great! He’s thoughtful, efficient clear, and doesn’t waste anybody’s time.

Review 43 (2024-04-25 - Rating: 5)
Cory Merrill was out today to do the a/c tune up. I was very happy with his service he provided today… My blower is not as loud as it was when he arrived. It was a simple setting to adjust which drove me crazy for almost 4 years!!!

Review 44 (2024-05-13 - Rating: 5)
Sam was very courteous, knowledgeable, and thorough. He explained issues with our AC unit in simple terms, and provided common sense recommendations.

Review 45 (2023-12-01 - Rating: 5)
Sam came out for a call to check something for me. He was very knowledgeable about the questions that I had with some of systems with my furnace and was able to give me full answers and information on them that i was looking for, for me to better utilize the system. Was very nice and kind and able to fix my one issue right away and set a plan in motion to fix the other. Thank you Sam.

Review 46 (2023-10-15 - Rating: 5)
Sam came to my house for a furnace tune-up on my 20-year old furnace. He was great and explained his findings to me (more than once when necessary) so I could understand what he saw and recommended. He explained my options and I felt I had the information I needed once he left. Sam was great!

Review 47 (2024-05-15 - Rating: 4)
Chris is a very nice young man. He is professional and respectful. He has been at my home a couple times and I will continue to request him as long as I remain a customer of Aquarius

Review 48 (2024-01-14 - Rating: 5)
Cory provided excellent service! He came out to fix my furnace on a Sunday after hours and saved me and my three dogs from freezing our butts off. He arrived within a timely manner and quickly solved all of my furnace issues. He explained in detail what was done. Friendly guy!

Review 49 (2023-07-27 - Rating: 5)
Darrin and Derek did an amazing job on our new heat pump! I was impressed with the level of customer service that your technicians provided. They were always friendly, courteous, and respectful while in my home. They answered all of my questions thoroughly and made sure that I was satisfied with the work they completed.I cannot thank your team enough for the excellent service they provided. They are truly an asset to your company and I will be recommending your services to all of my friends and family.

Review 50 (2024-10-07 - Rating: 5)
Polite, courteous, clean and professional. Explained everything, showed pictures.I’m well satisfied, five stars.

Review 51 (2023-09-06 - Rating: 5)
Sam was very thorough and made sure that I knew what all of my options were. Sam was very courteous and treated my home as if it was his own. I have an AC and heating system that is getting older, Sam made recommendations on how much longer to keep servicing it before replacing it. I am a sales manager myself, and I appreciate a technician with a consultative approach. I would be lucky to have him on our team.

Review 52 (2024-06-08 - Rating: 5)
Sam was great! He was out to check my central air (nothing wrong with it, just a check up). He cleaned it up and even saved me a trip to the store by having a new filter with him!

Review 53 (2024-10-11 - Rating: 5)
Explained what he was going to do. He was very polite and respected us and our home.

Review 54 (2024-12-04 - Rating: 5)
Great communication before visitLet us know where they were at and timing of arrival.

Review 55 (2024-12-27 - Rating: 5)
Bob was great, not 1 star, 5 star all the way

Review 56 (2023-05-31 - Rating: 5)
Sam Needham was extremely professional and was very efficient. He found the issue to get my ac up and running again and through his diagnostic work was able to determine that I needed some extra minor repairs to keep my system running optimally through the summer. Very thankful for Sam’s work today.

Review 57 (2024-03-05 - Rating: 5)
Corey was very knowledgeable and spoke to me about what was needing to be updated in a way that I could understand. We have loved working with Aquarius for all of our home service needs! We will only ever recommend Aquarius!

Review 58 (2023-10-15 - Rating: 5)
Sam and Aaron were fantastic to work with. They were honest about the equipment and answered all of my questions. Their experience and professionalism adds value to the customer service that Aquarius provides. They are the reasons why I will be a lifelong customer.

Review 59 (2023-03-27 - Rating: 5)
Very nice meeting Sam. He was very professional and friendly to visit with.Explained systems you have so I could easily understand and not feel pressured. Got a good report on my furnace. I feel confident my furnace is in good working order. Thanks

Review 60 (2024-03-06 - Rating: 5)
We’ve always been very satisfied with the professionalism showed to us from Cory and all the Aquarius service techs. They’re always very knowledgeable, informative and friendly. We’ve recommended Aquarius to many friends and family.

Review 61 (2023-10-26 - Rating: 5)
It was a delight to watch Sam perform the service call. It was a nice change watching and listening to someone who knows what he’s doing. Sam is an extremely valuable asset to your company and hopefully you are compensating him so he stays with your company.

Review 62 (2024-05-08 - Rating: 5)
Such a good experience. Sam the technician cleaned out the split and installed uv lights which is a new item. I’m excited about it! He was awesome! The drum was so filthy and it looks like new. I work from home so am here literally sometimes 24 hrs a day. So the air quality is important for me. He explained everything down to the remote and I appreciate that!!! This was in the fall.Today on may 7th I had my follow up and cleaning of my split by Chris and he was awesome as well. I can’t say enough good about this crew!

Review 63 (2023-12-14 - Rating: 5)
The two technicians who serviced our furnace were very professional and knowledgeable. They were willing to listen, as well as offer good ideas for making our system more efficient. I appreciated the booties they wore over their shoes to avoid tracking.

Review 64 (2023-08-25 - Rating: 5)
Our AC went out on the hottest day of the summer. Called Aquarius and had a service tech over within the hour. Sam was professional, knowledgeable, and did a fantastic job fixing the problem. He also took the time to educate me on how to prevent it from happening again. Highly recommend this business!!!

Review 65 (2024-03-18 - Rating: 5)
Cory was on time and did a great job explaining what he went through and what needs attention! He was respectful of my home and my time. Thanks Cory and Aquarius team 🙂

Review 66 (2024-12-31 - Rating: 5)
Bob was awesome! Super kind and very knowledgeable! Would highly recommend!

Review 67 (2023-11-07 - Rating: 5)
Eric was a hard worker! Our system got set up in the crawl space so it necessitated multiple trips up and down a ladder which he made without complaint. He is a nice guy and a great plumber. No hesitation here. We are looking forward to soft, clean, odor-free water!

Review 68 (2024-09-19 - Rating: 5)
Sam and Bob showed up right on time, had all the required parts, and efficiently completed the repair. They were good people to work with and I will use them again.

Review 69 (2023-12-20 - Rating: 5)
Friendly, fast service. They were able to provide same-day plumbing services at our home. The guys that did the work (Chris and Derek) were great. Highly recommend!

Review 70 (2024-12-03 - Rating: 5)
Once again Acquarius was on time, went over and beyond fixing my problem and clearly explained to me what the did to fix it.

Review 71 (2023-10-15 - Rating: 5)
The guys came to put in a new furnace in my mobile home. They were extremely professional they got the job done quick. They walked my husband through the new thermostat to make sure we understood it. They got it up and running and stuck around to make sure it was running properly. I would 100% recommend this company. Best company I’ve worked with and they were able to offer me financing on a brand new unit!!

Review 72 (2024-08-05 - Rating: 5)
Chris did a great job. Very friendly and very knowledgeable.

Review 73 (2023-01-30 - Rating: 5)
Sam did a great professional job. Explained exactly what was found and offered different price payment plans. He was also training in another man and was very helpful towards teaching him as well. It was a pleasant experience.

Review 74 (2023-10-06 - Rating: 5)
I woke up with no heat and called Aquarius right away! Sam came out and did a fantastic job! Checked everything over, reviewed everything he found, best options, and next steps! I immediately signed up for a membership and requested a quote for a new system! Thank you for all of your help, Sam!

Review 75 (2024-12-12 - Rating: 5)
Bob Theilen excellent work and did a great job. He found a drainage issue that could cause problems in the future. Resolved the issue quickly.

Review 76 (2023-05-11 - Rating: 5)
Great communication and transparency. Estimated price was the final price on the mini split we bought. Installers were on time and did a professional, clean installation. I feel confident it was done correctly and can reach then if there are any issues. I would definitely recommend them.

Review 77 (2024-10-30 - Rating: 5)
Robert was very helpful, explained everything to us and we appreciated the pros and cons of the service offered!!!

Review 78 (2024-09-04 - Rating: 5)
This company is GREAT. Very excellent with explaining everything Call them with any questions

Review 79 (2024-09-25 - Rating: 5)
Fantastic work,on time,very well informed,Chris and Brian were. Great!!!Very professional and informative.will always use Aquarius,Thank you😁

Review 80 (2023-05-24 - Rating: 5)
Sam and Chris arrived at the scheduled time for semiannual maintenance check. They were very personable young men who went right to work and checked the air conditioner and the furnace. They also reconstructed some pipe work that stuck out too far and hindered the closet door from closing properly in front of the furnace. They did a great job.

Review 81 (2024-11-15 - Rating: 5)
Brian was on time, very polite and answered all of my questions! We were very impressed and no high pressure to purchase.

Review 82 (2023-09-19 - Rating: 5)
I always am happy to see Cory for my heating and cooling maintenance. He explains what he is doing so I understand it. He is pleasant and efficient. He goes the extra mile to make sure everything is working properly!

Review 83 (2025-01-02 - Rating: 5)
They came out in a timely manner, tested the water, and changed all of the filters in the softener and RO unit

Review 84 (2023-05-10 - Rating: 5)
Sam and Derek were friendly and knowledgeable. Explained the tune-up process first, and when finished they went through all the details and information in a way I could understand. Very thorough.

Review 85 (2023-03-27 - Rating: 5)
Our technician Sam was professional, courteous and knowledgable. He arrived when he said he would, diagnosed and was able to repair same day. He also pro ided some cleaning suggestions that I can do going forward. Very satisfied.

Review 86 (2022-12-22 - Rating: 5)
Sam was the most thorough professional technician Ive ever dealt with. He was easy to get ahold of and answered all of our questions and went the extra mile in every way. I would highly recommend him. Thanks a bunch Sam!

Review 87 (2024-01-02 - Rating: 5)
Woke up to no heat…they had a service technician named Sam out here quick. Sam was respectful and great at explaining the problem and options going forward. Highly recommend!

Review 88 (2024-08-29 - Rating: 5)
Sam and Chris came out, diagnosed the problem, gave me a complete breakdown of what was wrong, how they were going to fix the problem, and how to help prevent issues down the road.They then fixed the problem and had AC blasting cold air in a matter of 30 mins.They were both very helpful and professional and I would highly recommend their services to anyone.

Review 89 (2024-02-10 - Rating: 5)
The tech Sam was great. But I dont like the flat rate pricing Aquarius uses. It isnt fair to a person that has a small or low price repair.

Review 90 (2023-12-06 - Rating: 5)
Sam came today to check out our system because of a message we were getting on our Carrier thermostat. He did some trouble shooting, reset the system to be more efficient, and helped us set up our Carrier Home app. Very knowledgeable and helpful.

Review 91 (2022-10-20 - Rating: 5)
Sam stopped by and walked through the furnace in detail with me. Clearly time to replace past its life span and lots of issues. Explained the process in great detail through his company and was very down to earth, friendly, and professional. Would recommend!

Review 92 (2023-11-21 - Rating: 5)
They were great from Brian who sold us what we needed, then Jamie who came all the way here to find out we needed a plumber then to Eric who came and installed everything, all so nice and courteous, cleaned up after, so happy with them all and looking forward to clean drinking water!!!

Review 93 (2024-05-20 - Rating: 5)
Job knowledge was excellent! Very efficient and great communication skills. Hope I get him on the install team.....

Review 94 (2023-04-11 - Rating: 5)
Cory inspected and did some repairs on our humidifier system attached to our furnace. He was very knowledgeable and helpful. He was efficient and cleaned up completely after he was done. Highly recommend:)

Review 95 (2024-09-11 - Rating: 5)
Sam did a great job of communicating his arrival and meeting that time. He used his mat and shoe guards. Worked very efficiently and explained his work that he was to perform. Kept the work area very organized and clean. Upon completion he explained in detail all his work. Sam is very easy to talk with and very knowledgeable about his profession.

Review 96 (2024-04-03 - Rating: 5)
Any questions or concerns were answered as he was explaining the issues with our unit and recommendations for an upgrade. Was satisfied with our tech Sam

Review 97 (2024-06-14 - Rating: 5)
Sam did an excellent job!Was professional,knowledgeable and thorough!Thanks

Review 98 (2023-06-30 - Rating: 5)
Chris Wibe was fantastic. Hes polite, friendly and a sharp technician. If there is a time in the future that we need to call for help with our heating or air-conditioning, we hope they send Chris.

Review 99 (2023-10-23 - Rating: 5)
Sam was here and checked out my furnace. My furnace is 23 years old. He did an amazing job with explaining things to me and after he told me what he found and showed me pictures, he put me at ease saying he will work with me on taking care of my furnace now and getting it replaced in the future.

Review 100 (2023-05-11 - Rating: 5)
Sam and Derek came out to my home to do yearly maintenance on my furnace/AC. They were polite, professional, clean, and gave me a full explanation of what they were seeing and why it important to note. I would have them back anytime. Thank you, Aquarius for your help!

Review 101 (2023-04-25 - Rating: 5)
The service person (Sam) was very professional and arrived on time and even called me in advance to let me know of his arrival time. The service he provided was excellent. He cleaned all units both inside and outside the house. San answered each question I had and also asked before he left if I had any further questions.

Review 102 (2022-10-06 - Rating: 5)
Great experience. Our technician, Sam, was very knowledgeable, professional and took time to answer all our questions. He also provided some helpful information on our heating system. Very impressed with Aquarius overall. 5 stars!

Review 103 (2023-05-26 - Rating: 5)
Sam explained our options clearly and advised on the best course of action with our older AC unit. His knowledge made him trustworthy and the first thing he tried seems to have fixed the problem. Thanks, Sam!

Review 104 (2023-10-12 - Rating: 5)
Everyone is always so polite and genuinely concerned about giving us the best service. Sam is our preferred tech and we trust his opinion. He explained everything so clearly. He is a true professional.

Review 105 (2023-05-24 - Rating: 5)
We had a great experience with Sam. Very professional and informative! We worked with Cory today. Very personable and looked into every possible thing that could be wrong with the A/C.

Review 106 (2024-12-30 - Rating: 5)
Eric came in and looked and diagnosed what the problems were, knew if he had the part on his truck and gave an estimate on how much all repairs would be. He ran and got the piece he didnt have and took my payment as we were heading out to have supper with friends. He left the doors as we instructed and there was no evidence that he was there excepted t that things were fixed! So very pleased with Eric and team Aquarius! I had called 6-8 people/businesses saying I needed a plumber with washer, water purifier and putting in garbage disposal in and not a 1 called me back, low and behold Aquarius answered the phone , heard my water troubles and said a technician would be out the next day, wowza, now thats number 1 service!Thanks Nancy

Review 107 (2023-09-22 - Rating: 5)
Corey did an outstanding job as usual he is very knowledgeable and very personable. He has done work for us in the past and has always been great.

Review 108 (2024-04-17 - Rating: 5)
Cory was great at explaining what he was doing and why. He has always been friendly and knowledgeable.

Review 109 (2023-01-31 - Rating: 5)
Cory was very thorough and explained things well. Great customer service from my initial call asking me “how can I make you smile today!” Prompt and courteous.

Review 110 (2024-06-27 - Rating: 5)
Prompt service, Cory did a great job diagnosing and fixing the problem with our A/C

Review 111 (2024-02-16 - Rating: 5)
Excellent professional service from Sam. Was able to re-zone my house and get the humidifier working again. Highly recommend!

Review 112 (2024-05-06 - Rating: 5)
Chris is very thorough and dependable. I appreciate his clear explanations and excellent communication skills.

Review 113 (2024-08-19 - Rating: 5)
Trevor was professional, efficient, and courteous. Thank you!

Review 114 (2023-01-25 - Rating: 5)
Cory did a very good job fixing our minisplit today. He explained what was going on and what his plan was to fix it. Also showed me how to set the thermostat/control to operate the system most effectively.

Review 115 (2024-09-18 - Rating: 5)
Sam and Bob were very personable and knowledgeable. Working with them was a pleasure.

Review 116 (2024-11-29 - Rating: 5)
Very prompt, professional, and courteous service. Great team to work with

Review 117 (2024-06-20 - Rating: 5)
The guys were so nice. Did a great job and it was done quickly!! Thanks.

Review 118 (2024-10-12 - Rating: 5)
Professionals all the way! Timely and personable technicians. Highly recommend the Aquarius team for your HVAC needs!

Review 119 (2023-04-26 - Rating: 5)
Our boiler wouldnt light, so we had no heat... Sam was out fast and fixed it in no time! Sam is so polite and very professional! I will be requesting Sam every time I need to call for my heating problems...

Review 120 (2024-08-23 - Rating: 5)
I am really blessed that Sam was the technician who came to my home. He was very kind - and went “above and beyond” his job of just checking my air conditioner. He greatly helped with a ‘dehumidifier issue’ I had - and I can’t thank him enough. For me it should mean less trips up and down stairs that could be a health subject for me. THANK YOU, SAM!

Review 121 (2023-10-15 - Rating: 5)
Their professional service matches the high quality and long lasting products they sell and install. Also, the service technitions are polite and knowlegable. It is reassuring that, most of the time, the same one comes every year for my annual furnace and a.c. inspection. I am very satisfied!

Review 122 (2024-09-13 - Rating: 5)
Great job great service happy customer thank you

Review 123 (2022-09-21 - Rating: 5)
Sam was very professional and easy to work with. He came out to look at our furnace that was having issues. He laid out all of our possible options for us and did not push us to do anything.

Review 124 (2024-07-22 - Rating: 5)
Cory was out for my 6-month review of our heat pump and furnace. Cory was thorough and explained everything. All was good. He placed my furnace filter and was on his way! Thank you Cory

Review 125 (2024-06-14 - Rating: 5)
Very fast service. Sam was extremely knowledgeable and professional.

Review 126 (2022-12-31 - Rating: 5)
With Aquarius, you get what you pay for. Top notch service and Top notch equipment. Dave gave a comprehensive estimate and the crew(Andy and Darrin mainly) did great work. I will be using them for all my plumbing and heating needs!

Review 127 (2022-12-24 - Rating: 5)
Great service. Same day during high demand below zero conditions. Got my furnace up and running. Explained what they did clearly. Great job would give more than 5 stars if allowed

Review 128 (2023-05-31 - Rating: 5)
Fyi: Aquarious and Thompson are the same company. Great communication. Easy appointment set up. Very professional. Best repair experience Ive had.

Review 129 (2024-06-16 - Rating: 5)
Appreciated the Repairmans arrival time was punctual. He was polite, explained furnace issues plainly to us.

Review 130 (2023-01-12 - Rating: 5)
Cory was a very courteous and thorough. Explaining how our humidifier works and answered all questions I had before finishing up with the service call.

Review 131 (2023-01-13 - Rating: 5)
Sam from Aquarius is an excellent technician! He is very knowledgeable, professional and explained things in terms we could understand. Highly recommend Aquarius!

Review 132 (2023-07-09 - Rating: 5)
They did an excellent job. We are extremely satisfied!! I would HIGHLY recommend them to anyone looking to have ductless heating and AC.

Review 133 (2022-01-01 - Rating: 5)
I am a property manager for a handful of places around the lakes area. I received a freeze alarm warning at 11:30 pm on New Years Eve, scoped out the situation, called Thompson Heating, and their service technician Cory was onsite by 1:00 am. He was very personable and was able to diagnose the problem very quickly. The furnace was back and running by 2:00 am and everything was taken care of. Very impressed with their efficient service, late at night on a holiday.

Review 134 (2023-05-06 - Rating: 5)
Very professional & knowledgeable. Called on his way here to let us know he coming, very nice. Definitely glad we went with Aquarius

Review 135 (2024-09-10 - Rating: 5)
Sam was very informative & explained with photos.

Review 136 (2024-04-08 - Rating: 5)
Sam was great to work with and thoroughly discussed our options without any pressure.

Review 137 (2023-10-18 - Rating: 5)
Sam is a phenomenal service tech and a great face for your company. He is patient and professional. Thank you Sam!!!

Review 138 (2023-08-16 - Rating: 5)
Sam was great. Diagnosed and fixed the problem quickly. Was impressed that he came the same afternoon I called.

Review 139 (2023-01-10 - Rating: 5)
Great services, in and out, love the texts reminders, answered all my questions and explained everything very well. Showed pictures of furnace findings to better understand issues. Very friendly.

Review 140 (2021-09-30 - Rating: 5)
Alex was so personal and helpful! We’re new in this house and Alex went the extra mile to explain things about our system that we weren’t aware of. He did a repair and I even took a video of him explaining something :) Shout out to you Alex ~ thank you!

Review 141 (2023-10-27 - Rating: 5)
Responded quickly on short notice to an acute issue and gave me an honest estimate of the problem and a plan going forward. Sam is tremendous!

Review 142 (2022-12-29 - Rating: 5)
Friendly, professional service provided! Came for our furnace maintenance and also helped with a Wi-Fi issue with my thermostat. Went above and beyond to help us out. Thank you Cory!!

Review 143 (2022-01-11 - Rating: 5)
Cory was very knowledgeable and thorough. He explained everything quite well. We would highly recommend him for any service needs.

Review 144 (2022-12-23 - Rating: 5)
Sam was great, he explained everything thoroughly and was the most polite, friendly person we have ever had come out!

Review 145 (2025-01-03 - Rating: 5)
Brian did great work.

Review 146 (2024-06-19 - Rating: 5)
Very friendly guy and explain everything even when we had questions. 👍

Review 147 (2024-10-03 - Rating: 5)
Very good service check-up call.

Review 148 (2024-09-20 - Rating: 5)
Sam was great today on time and informative

Review 149 (2024-06-12 - Rating: 5)
I am so impressed with Aquarius, from the office staff to the technicians, they’re the real deal!

Review 150 (2024-01-29 - Rating: 5)
Great service and happy to have the furnace running. Most appreciative of schedule change to accommodate our needs. Thank you!

Review 151 (2024-10-06 - Rating: 5)
Amazing customer services! Thank you☺️

Review 152 (2023-04-26 - Rating: 5)
Sam did a great job. He was very thorough and explained everything in a way that I could understand.

Review 153 (2023-12-26 - Rating: 5)
Great service and explanation of what work was completed. Aquarius will be my go too for heating and HVAC needs, thanks again guys!

Review 154 (2024-10-09 - Rating: 5)
Very nice to work with and were thorough.

Review 155 (2024-07-01 - Rating: 5)
Technician was detailed, explained what he was doing and what he saw as he was doing his check.

Review 156 (2024-09-26 - Rating: 5)
Very professional. did a thorough inspection of our furnace and AC. Very affordable

Review 157 (2023-06-27 - Rating: 5)
Sam was very thorough and explained everything clearly. And he was polite and funny too!! A delight to work with!

Review 158 (2024-10-14 - Rating: 5)
Excellent service and polite workers by Aquarius.

Review 159 (2024-11-18 - Rating: 5)
Trevor was very efficient and friendly

Review 160 (2021-10-10 - Rating: 5)
My faucet in the bathtub did not completely stop running when I turned on the shower.Eric replaced the faucet. He did a great job and wanted me to know exactly what he was doing.The work was great but I did not appreciate the message coming to my cell phone at 4:25 AM waking me up.

Review 161 (2024-04-08 - Rating: 5)
Always friendly respectful service Explains everything in detail and asks if I have any questions.

Review 162 (2024-08-30 - Rating: 5)
Sam came to do a maintenance check, explained everything he was doing, very thorough and courteous as well.

Review 163 (2023-07-24 - Rating: 5)
Sam did a great job explaining everything to me in a way that made sense. He is a great guy to work with.

Review 164 (2024-02-13 - Rating: 5)
The technician, Sam was awesome. Kind courteous and professional. I also greatly appreciated the use of booties in our home.

Review 165 (2023-03-09 - Rating: 5)
Ben was great!!! He was here on time. Went about his business then explained what he saw and did. Great work, great guy!!!

Review 166 (2024-04-11 - Rating: 5)
Very well detailed servie call. Sam was so professional and thorough. 👍👍

Review 167 (2023-06-28 - Rating: 5)
Sam did a great job explaining what he was doing and answered our questions and concerns.

Review 168 (2023-11-23 - Rating: 5)
Experience good service friendly and curious, only one thing is that the venting pipes have to be rerouted.thank you Happy Thanksgiving

Review 169 (2024-10-01 - Rating: 5)
Very helpful, on time. Thorough.

Review 170 (2023-02-28 - Rating: 5)
Cory was on time, friendly and professional.He provided me with a good deal of information. Very satisfied .

Review 171 (2024-05-06 - Rating: 5)
Sam was very thorough and provided all details to make decisions on

Review 172 (2023-07-07 - Rating: 5)
Sam did an excellent job on our air conditioning repair. Knowlegable and efficient.

Review 173 (2023-05-31 - Rating: 5)
Sam is the best!!!! If I was his Management Team!!! I would give him a Two week paid Vacation to Bora Bora!!!! 😁

Review 174 (2024-06-28 - Rating: 5)
Sam was real nice and explained the problem and how to solve it.

Review 175 (2023-06-09 - Rating: 5)
Sam is terrific! Always polite and knowledgeable! Customer Service is top notch and very much appreciated!

Review 176 (2023-01-31 - Rating: 5)
I had a humidifier installed at my home. Alex was prompt, courtesy, and very professional. The cost also come in under what I was quoted. I will use Aquarius for all my heating and cooling needs in the future

Review 177 (2023-11-13 - Rating: 5)
Very helpful, made sure I understood everything about the new equipment, and how to make it work the best with my current system.

Review 178 (2023-10-24 - Rating: 5)
Excellent service call by Sam. Went through details of service and explained things very well and was very professional.

Review 179 (2023-07-14 - Rating: 5)
Sam was professional and explained any questions to my understanding!! Completed everything in a timely manner!

Review 180 (2021-08-18 - Rating: 5)
The professionalism was excellent! Jon was friendly, courteous, and answered all my questions. Things were impeccably cleaned up. Thank you!

Review 181 (2023-04-14 - Rating: 5)
Sam Needham was the best!! He was very polite and professional, and took the time to answer all my questions!

Review 182 (2023-07-25 - Rating: 5)
Eric was very professional knowledgeable prompt. I can’t say enough good about him. He is an asset to your company.

Review 183 (2023-10-12 - Rating: 5)
Corey did very well to explain what he was doing. He is very detailed with his work.

Review 184 (2024-05-29 - Rating: 5)
Great service & very competent technician… Eric K did a great job changing out a couple bathroom faucets for us

Review 185 (2023-07-25 - Rating: 5)
Very easy to work with. Sam is definitely someone who cares about his clients and his job.

Review 186 (2024-09-12 - Rating: 5)
Chris, was very knowledgeable and detailed with his work. Very focused on giving us great customer service. He did a fantastic job!!

Review 187 (2024-10-03 - Rating: 4)
On time, explained things well, thorough

Review 188 (2023-07-26 - Rating: 5)
Sam was awesome! Very helpful, explained everything, Im very happy.

Review 189 (2024-04-16 - Rating: 5)
Cory was professional and through. Did a great job explaining what he was doing and why.

Review 190 (2023-10-03 - Rating: 5)
Cory was great; prompt, efficient, and thorough. Quality professional service.

Review 191 (2024-10-29 - Rating: 5)
1st time with Brian nice guy covered all the bases

Review 192 (2022-06-01 - Rating: 5)
Sam got my AC up and running in no time. He’s very reliable and does great work.

Review 193 (2022-11-24 - Rating: 5)
Cory was very through and found several problems that had been missed before. Would choose him again as our service rep

Review 194 (2023-02-15 - Rating: 5)
Cory did a great job explained everything very clearly and even identify issues with other utilities.

Review 195 (2021-10-19 - Rating: 5)
Sam did an excellent job of providing information on our systems and also ontheir needed repairs.Thank you, David Skirvin...