Benjamin Franklin Plumbing of Albany

Located in Albany, New York

Address: 6 Simmons Ln, Albany, NY 12204, United States

Phone: +1 518-351-7654

Rating: 4.9

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Comments

Review 1 (2024-12-25 - Rating: 5)
Delighted to work with Mike (the plumber) and this company. They were responsive and prompt as an organization and Mike has all the qualities that you need in this line of work. He was communicative, experienced and focused to make sure that he resolved the problem before heading to his next job. Awesome! No need to go anywhere else.

Review 2 (2024-12-30 - Rating: 5)
Tim Anderson was very professional. He explained everything I needed to know and showed me what the issues were with my boilers exhust. He fixed it and now im very satisfied. Thank you Benjamin Franklin Plumbing for providing such great service.

Review 3 (2024-11-03 - Rating: 5)
Mike Smith was on time, very knowledgeable and got the job completed quickly and efficiently, unclogging a seriously blocked drain. Even though this was an emergency job on a Sunday, I feel it was reasonably priced. I will not hesitate to call Benjamin Franklin Plumbing of Albany with any of my plumbing needs in the future and I will definitely ask for Mike Smith. He is absolutely the best!! I will recommend your company to family and friends. ♥

Review 4 (2024-11-13 - Rating: 5)
His name I believe was Mike, I don’t know his last name. He was very thorough and explained to me how to properly use the dehumidifier feature, amongst other things. Thank you for providing such great service.

Review 5 (2024-11-26 - Rating: 5)
Mike arrived on time and was professional and straightforward during the entire service call. He diagnosed the problem quickly and explained in detail the work needed to fix the clogged sink & pipes. He was very knowledgeable and easy to talking to. We will use Farrell Bros for any & all future plumbing needs.

Review 6 (2024-12-27 - Rating: 5)
Tim has been to my house a couple times now. Very friendly, professional and knowledgeable. Happy to have (accidentally) found this company.

Review 7 (2024-10-17 - Rating: 5)
We had a basement leak issue that required urgent attention and we were able to get a next-day appointment. Scott came in much earlier than the estimated 12pm-4pm time window. The problem was identified quickly and fixed in a few hours time. Thank you for the good work!

Review 8 (2024-11-23 - Rating: 5)
Mark Bates was awesome! He went right to work and cleared the clog. My cast iron house trap drain area has been a problem a few times over the last year.I asked Mark about the possibility and cost to replace the trap.He quickly looked around and explained in detail how he would do the job and spoke to the office and had an estimate quickly in my email. His experience and knowledge was obvious.

Review 9 (2024-07-25 - Rating: 5)
James and the team of Benjamin Franklin/Farrell Brothers were great. Got my AC installed quickly and promptly at a reasonable cost. Very happy with their work and the product. Plus Im encouraged by the 10 year warranty

Review 10 (2024-11-06 - Rating: 5)
Tim arrived and immediately assessed the situation and completed the jobs perfectly. He is such an outstanding young man, bright, professional, and eager to remedy the problem. Thank You for your quick response and quality service.

Review 11 (2024-12-24 - Rating: 5)
Mike Brown was great. I had a plumbing emergency the day before Christmas and he came out and took care of the plumbing problem. Great customer service.

Review 12 (2024-11-10 - Rating: 5)
Showed up on an emergency basis early Sunday. Fixed said issues,gave me plenty of heads up and was quick and efficient. Thank you so much for being a professional. Mike is a star 🌟

Review 13 (2024-12-04 - Rating: 5)
As a technicianTim Anderson was as good as it gets. He was knowledgeable, professional, thorough, careful, and patient with a customer who doesnt understand much about geothermal. If we need further geothermal service any time in the future we will hope he will return to take care of it.

Review 14 (2024-08-22 - Rating: 5)
Tim Anderson did an excellent job Monday unhooking and prepping my heat pump for storage while we build our new home. He arrived on time and was professional, courteous, and efficient. It was a relief to get the pipes capped off. I look forward to Tim returning later this year to reinstall everything. He is a great employee and a credit to your firm.

Review 15 (2023-07-21 - Rating: 5)
After having our valve in our bathroom, fail and spray, at least 50 gallons of water in our upstairs bathroom, which sunk into our basement with our finished bar we couldn’t have been more happy with this company and their responsiveness to our emergency at 7:30 at night! Mike was amazing and was able to fix our valve enough to turn our water back on! Thank you for wonderful service, responsiveness, and professional work ethic, and dealing with our matter in a more than timely fashion considering that we couldn’t make the water totally stop after turning off our main valve. We are grateful!

Review 16 (2024-09-18 - Rating: 5)
Randy Rowe was personable, prompt to the minute and incredibly professional. It was one of the best experiences I’ve ever had with a skilled craftsman. I now know why he was very highly recommended.

Review 17 (2024-02-29 - Rating: 5)
I have owned this property for almost 2 years. I’ve tried desperately to get a company to come out and replace the stairs.Then I came across Benjamin Franklin plumbing of Albany. And my goodness. They did an amazing job. And the service is really why I am a fan because they were quick and efficient. I called them to do plumbing work. And I brought up the stairs and within 2 weeks… new stairs. Can’t beat that kind of service. And no matter what you think of the picture below, the stairs are stable and amazing. I’ll paint the stairs and it’ll look amazing.Update: they are doing FANTASTIC WORK ON THE BATHROOMS AS WE SPEAK. Super happy!

Review 18 (2024-07-17 - Rating: 5)
I agree 100% with all of the 5-star reviews Ive read about Mike. He did an excellent job installing my water softener as well as fixing my outdated plumbing connected to my washing machine. He went above and beyond what I expected and explained everything he did carefully and clearly. I would not hesitate to hire this company, and Mike again in the future. ADDED NOTE - 7/17/24: I called yesterday as I found a leak coming from one of my washing machine hose connections. Mike returned quickly and fixed the problem. Thank you Mike and Farrell Bros.

Review 19 (2024-11-23 - Rating: 5)
We are a new commercial customer and Randy’s responsiveness has been outstanding. Competitive pricing and quick turnaround on installations of new equipment.

Review 20 (2024-08-09 - Rating: 5)
Great experience getting our tankless water heater serviced and had some corroded under sink pipes replaced too. Randy was very easy to coordinate with to get the quote and schedule. Then James was very friendly and professional and clear when communicating about the work he did. Would work with Benjamin Franklin Plumbing again!

Review 21 (2024-08-29 - Rating: 5)
Tim did a great job for us. He is professional , thorough and very friendly. Thanks, Tim and the whole team for getting us back online with our geothermal unit.

Review 22 (2024-11-18 - Rating: 5)
Randy Rowe did me a big favor. I needed to replace filters on my geothermal units but couldn’t find a store with a supply. Randy immediately identified the manufacturer and had some filters shipped directly to my house. Service above and beyond!

Review 23 (2024-07-24 - Rating: 5)
David Dayter was great! Happily explained even our most basic questions. He is the second technician we’ve had in our house from Benjamin Franklin and both were thorough, knowledgeable and pleasant to work with.

Review 24 (2024-10-07 - Rating: 5)
Mike was great. Friendly and efficient and he made sure everything went smoothly for us once it was clear the issue was related to the main line and had to be addressed by the city.

Review 25 (2024-11-20 - Rating: 5)
Mike was friendly and came at the beginning of my service window. He took all of my concerns into account. A great experience.

Review 26 (2024-11-26 - Rating: 5)
Randy was prompt, polite, and very knowledgeable. Well be calling him in the future for our HVAC maintenance needs!

Review 27 (2024-09-19 - Rating: 5)
James and the team did a great job handling our sewer line replacement carefully and comprehensively, keeping us informed every step of the way. We recommend them highly

Review 28 (2024-10-04 - Rating: 5)
I have had the pleasure to work with Mike a few times this week! He was prompt, professional and communicated very nicely! Its refreshing to work with professionals who understand what great service is!!

Review 29 (2024-08-08 - Rating: 5)
He does great work. Tim takes his time an make sure the customer is satisfied highly recommend him

Review 30 (2024-08-16 - Rating: 5)
Mike from Farrell Bros One is a great plumber to work with - he’s knowledgeable, thorough and an excellent communicator. Highly recommend

Review 31 (2024-07-18 - Rating: 5)
Randy and his staff were professional and timely. They all took the time to explain why certain options would work or why they would not. I felt like they were knowledgeable, and the work was professionally completed.

Review 32 (2024-06-21 - Rating: 5)
Mike was great. Prompt and efficient. Explained it all and fixed our problem quickly. Would definitely not hesitate to call them again.

Review 33 (2024-02-24 - Rating: 5)
Mike D. was absolutely amazing! Dispatch had gotten my phone number incorrect when I put the service call in, but Mike went above and beyond to ensure that I was successfully contacted & received outstanding service. He was already at my house, but was flexible to wait for me due to the phone error not being my fault. Mike D. was honest, professional, and thorough when in my home. He checked all pipes and connections. He stayed with me until I got into active contact with a septic company, as my plumbing wasnt my true problem and my septic was in an emergency state. He augured my pipes to set me up for sure success after the septic company pumped. If I have any plumbing issues, I would absolutely call Benjamin Franklin Plumbing and specifically ask for Mike D., as he is professional, personal, patient, understanding, and kind!

Review 34 (2024-08-14 - Rating: 5)
James and his assistant did a great job. Thank you and I hope all continues to go well. Barbara Carrier

Review 35 (2024-06-17 - Rating: 5)
James did a great job under bad circumstances. After installing a new AC unit, it failed during one of the final tests. It turned out the condenser had a bad valve (manufacturer defect). By this time it was a Friday afternoon but he was able to get a replacement from the warehouse. After another glitch (thermostat ), he finally got everything working by 8pm. Jims perseverance is really appreciated. He is hard working and did not give up.

Review 36 (2024-09-10 - Rating: 5)
Great service and very professional. Thank you very much. I would totally recommend these guys. What an outstanding job they did. Thank you so much 😊

Review 37 (2024-10-24 - Rating: 5)
Excellent! Prompt, friendly, knowledgeable, professional, thorough, and most of all reasonably priced. I ended up felling like I got a bargain.

Review 38 (2024-10-16 - Rating: 5)
Mark came to our home due to a clogged bathtub drain. He was able to the drain and things are running smoothly once again!

Review 39 (2024-06-24 - Rating: 5)
Benjamin Franklin/Farrell Brothers Plumbing Tech Mark B. arrived in less than an hour and had the copious leak in the basement copper piping fixed promptly, and for a reasonable price even given the $99 assessment charge. Relieved and happy to have the work done so quickly and competently.

Review 40 (2024-09-23 - Rating: 5)
Mike Smith did an excellent job of clearing out my clogged line. Would highly recommend him very satisfied 😊

Review 41 (2024-11-17 - Rating: 5)
On time, meticulous, friendly. While doing annual furnace service he spotted a leaking valve on water heater and replaced it and also found cracked and disintegrated exhaust piping that we scheduled to replace next week.Excellent service

Review 42 (2023-05-17 - Rating: 5)
Early/on time for appointment repair didn’t take too long. Clear explanation of what he can do and recommends.

Review 43 (2024-12-26 - Rating: 5)
Always professional. Communicated extremely well during their work. We have used them many times in the past and will again in the future.

Review 44 (2024-09-24 - Rating: 5)
Excellent service. On time, technician professional, very efficient & friendly. Represented company well.

Review 45 (2025-01-07 - Rating: 5)
As always Ben Franklin Plumbing arrived ahead of schedule. They sent me a notice before arriving. The workmanship to repair my washer drain pipe was completed quickly and to my satisfaction. Ben Franklin is the only company I use for all of my plumbing, ac and heating concerns.

Review 46 (2024-01-26 - Rating: 5)
Great experience all around. From calling to set up maintenance for furnace and hot water, and the tech Omar. He was great and had me with him for the whole service. Explained what he was doing, how everything worked and things to look for in the future. Highly recommend.

Review 47 (2024-09-06 - Rating: 5)
If everyone worked like Mike the world would be better place. Very thorough, communicates, and easy to deal with.

Review 48 (2024-07-26 - Rating: 5)
JIM TRIFILETTI is a one-in-a million DIAGNOSTICIAN.He came here exuding confidence, introduced himself and his partner RON, asked a series of questions, assayed the plumbing area and parts, went out to his vehicle 2X, remedied the plumbing pump, cleaned the area after himself, and then laid out what his solution was.We are all set thanx to JIM TRIFILETTI and his partner RON.THANK YOU.Tim McAuliffe7-26-24

Review 49 (2024-09-16 - Rating: 5)
Mike arrived on time, did the work as promised and was great to deal with.

Review 50 (2024-02-08 - Rating: 5)
Mike got here fast, was very friendly and fixed our problem. I would definitely call again if we need a plumber in the future. Also, the woman I spoke with on the phone when I called was really nice. Sorry I did not get her name. Great experience all around. Thank you!

Review 51 (2024-12-05 - Rating: 4)
Mike was timely and thorough as well as personable and helpful.

Review 52 (2023-11-28 - Rating: 4)
Service people were really nice - just as advertised. There was a slight issue with with dispatch in that they did not inform me of their arrival time but this worked out fine as they showed up earlier than expected. Guys diagnosed my issue, explained options, and fixed it to my satisfaction and were flexible with payment as I was not available when they were done. A little pricey but the pleasant service experience was worth it.

Review 53 (2024-06-14 - Rating: 5)
June 2024 Review: Tim A. was todays tech, hes been to our house several times and I cant say enough about how great he is. Easy to talk to, explains everything thats going on and after he leaves you 100% feel like you are good to go until your furnace maintenance in the Fall. Farrell/Benjamin Franklin is the way to go, stop thinking about it and just call them, they will take care of you and then you can leave your own 5 star review! Thank you!First of all if you are having an AC or Furnace issue CALL FARRELL RIGHT NOW and then come back to this review! Dan and Paul just did the replacement install of our Goodman condenser and coil. 5 stars! Our system started to fail a few days ago and we were staring at 90 degree weather in a few days. They stopped by on a Saturday (of course everything fails on the weekend), found the problem, did a temp fix so we still had AC and helped us make it when the news units were ready to go which was immediately scheduled. They were awesome, very courteous and neat, a very professional service. They take the time to make sure the job is done right and youre happy. Their yearly fall (furnace) and spring (AC) maintenance service is 1) very economical and a bargain compared to anyone else locally and 2) you will have total piece of mind, its like having a friend working there, which you will after the first visit. I turned to Farrell a few years ago after almost 12 years with another company who I felt ripped me off and DID overcharge on everything. Thank you, Randy (who was my main contact) is always terrific! ALWAYS ALWAYS ALWAYS CALL FARRELL you will glad you did!

Review 54 (2024-11-13 - Rating: 5)
Randy was very professional and explained everything in detail about the upcoming job.

Review 55 (2024-10-23 - Rating: 5)
Mike Cazzato did a great job, very professional. He was servicing my furnace. I would highly recommend his services.

Review 56 (2024-10-23 - Rating: 5)
Very prompt on time service. Great attention to detail. Highly recommended.

Review 57 (2023-11-17 - Rating: 5)
Everything was super easy and efficient with this company - From getting a quote to scheduling to completing the work!! I cant say this for any other company that Ive work with in the past! The men who completed the work were friendly, careful, and cleaned up everything! Im very happy with this entire process.

Review 58 (2024-10-28 - Rating: 5)
Ben Franklin completed a new hot water tank installation after our old one started leaking.Thank you for quick response and professional servicefantastic job and we are extremely happy.Thank you

Review 59 (2023-10-20 - Rating: 5)
I have a contract with Darrell Bros. to check both my a/c and heating, once a year. Today the service person came to check the boiler and I delighted to see that it was Omar, who is the same technician that did a great job checking my a/c last spring. Omar is great! He is thorough, takes his time, and makes a point of explaining to you what he is doing. I would absolutely recommend him.

Review 60 (2023-07-25 - Rating: 5)
Victor is friendly, informative and knows the work. That is why I specifically requested him. My house is an old grand dame and he understands the peculiarities of old houses and makes recommendations when needed. I appreciated this attention to detail very much. Its extremely valuable and cost effective. Will definitely recommend him to friends.

Review 61 (2023-12-06 - Rating: 5)
Omar came for our annual boiler check up and was fantastic. Explained his process, anything that needed to be fixed, and even explained in layman’s terms the basics of the boiler and things to look out for, including what to do in an emergency. He was very thorough!

Review 62 (2024-09-30 - Rating: 5)
I wasnt there for the work being done, but Im sure it was terrific. It usually is. Thanks.

Review 63 (2024-08-02 - Rating: 5)
They set an appointment to fix my water heater in a reasonable time and shown up exactly when they said, and the problem is solved, they came highly recommended

Review 64 (2023-08-17 - Rating: 5)
Had an excellent experience with Mark and Connor. The duo were on time, knowledgeable, and personable. They were thorough and provided plenty of answers and advice during our diagnostic consultation. Highly recommend!

Review 65 (2024-03-19 - Rating: 5)
Very happy with James great guy!Knew exactly what the problem was and knew exactly how to fix it. Had me back up in running in no time. Amazing team and great group of guys at this company

Review 66 (2023-12-18 - Rating: 5)
Mike was punctual and ready to work. He was not afraid to do what it takes to diagnose the problem. Randy got me the paperwork I needed to move forward with the work I needed done ASAP. They made the experience very smooth.

Review 67 (2024-12-20 - Rating: 5)
Mark Bates was a friendly and knowledgeable plumber who fixed my issue quickly! He even gave me some great plumbing tips for small self repairs.

Review 68 (2024-12-20 - Rating: 5)
Awesome work and attention to details. Tim is a professional and very knowledgeable

Review 69 (2024-01-17 - Rating: 5)
Ben Franklin Plumbing sent Mark Bates to our home today to replace a washer shut off. Mark was right on time.>He did great work and exactly as we requested. We are very please with Mark and Ben Franklin Plumbing for providing outstanding service.

Review 70 (2024-10-30 - Rating: 5)
Scott did a great job and fixed the problem without any issues

Review 71 (2024-06-04 - Rating: 5)
Mark came out early in the day and got my plumbing issue fixed within 10 minutes! Ill absolutely work with Benjamin Franklin Plumbing again. Quick turn around on getting someone out (same day!) and issue resolved in 10 minutes.Thanks again mark.

Review 72 (2024-11-18 - Rating: 5)
Great job very informative I’d recommend him anytime

Review 73 (2023-11-14 - Rating: 5)
Omar was amazing. He was very professional, courteous and knowledgeable, he basically gave me an introductory lesson to the operation and routine care I needed to do to keep my furnace in good working condition.

Review 74 (2024-07-22 - Rating: 5)
Mike diagnosed the problem quickly, and fixed the water problem with our kitchen sink very fast, and now it works perfectly! Three cheers for Mike and Farrell!

Review 75 (2024-06-24 - Rating: 5)
Mike did a great job installing a hot water heater. He even found a leak I didn’t know about that wasn’t associated with the hot water problem.

Review 76 (2023-11-03 - Rating: 5)
Omar was very thorough when he did the maintenance on my hot water tank and boiler. He also spent time with me on a few pointers, just in case I need him in the future. He cleaned up around the work area when he was finished! Would definitely like him to come back for future maintenance! Hes an asset to Benjamin Franklin Plumbing!

Review 77 (2023-02-14 - Rating: 5)
Though we didnt expect to spend as much as we did, the clog in our pipes was more significant than anyone realized. They called in extra help and stayed until it was completed, which Im sure was past the time they were usually done for the day. I was very pleased with how professional they were. He said he wouldnt leave until we were back up and running, and since we were without a toilet for 2 days this was a relief to hear. I thank Mike and the team that helped get us up and running. We will return next time we are in need of a plumber!

Review 78 (2024-10-11 - Rating: 5)
James Trifletti from Farrell Brothers heating and cooling came out to service my furnace for the winter great job i’m very happy with their service

Review 79 (2024-03-25 - Rating: 5)
Your representative arrived promptly, explained our options clearly, and installed our new sump pump very capably. We would be happy to work with him and Farrell Bros. again.

Review 80 (2021-11-20 - Rating: 5)
We were able to make an appointment easily that worked well with our schedule. Omar arrived on time. He was polite, professional and did a great job. We really appreciated his careful explanation of our new thermostat! This is our third really good experience with Benjamin Franklin Plumbing. We highly recommend them!

Review 81 (2023-07-25 - Rating: 5)
James was great to work with! He was professional, funny, and on time. He replaced the valves for me and assessed the copper pipes. James was sure to document as proof that they’re in good working condition for my new washer/dryer. Thank you!

Review 82 (2024-08-30 - Rating: 4)
Mike was friendly and patient trying to get the water heater working with a new ignitor.

Review 83 (2023-02-02 - Rating: 5)
The staff sent me a message that he was on his way to the house. When I got there, he was already there. He asked clear and precise questions. He took his time to look around. Since he did not find anything wrong, he made a call to someone. He followed the advice and found the problem. He gave me recommendations and the amount the company would charge without any pressure to sell that service.I am very please with the attention to details and for the recommendations.

Review 84 (2022-12-26 - Rating: 5)
We woke up Christmas morning with no heat this year and Benjamin Franklin we as the only company that could/would come out. They were quick to respond and arrive. Mike was great. Professional, nice, and very clear about why he did. We will absolutely be using for our future needs.

Review 85 (2023-09-26 - Rating: 5)
Omar was on time, professional, and respectful. Most importantly he taught me a bunch of things about my boiler and heating system, and gave me a some practical advice. Hes welcome back anytime.

Review 86 (2024-07-19 - Rating: 5)
David was very thorough and took the time to explain and wasnt rushed

Review 87 (2024-01-26 - Rating: 5)
Mr. Rowe spent time evaluating and answering our plumbing questions during this house call. He concluded that we didn’t need any plumbing services at this time and did not charge us for the visit.A remarkable and appreciated gesture.

Review 88 (2023-01-26 - Rating: 5)
I noticed that the radiators were not filling up entirely with water and also noticed water in the basement. Turns out that the boiler was rusted out and Mike Durand and team replaced the old with a new one in just a few hours. Mike and team worked together with professionalism and efficiency to make my home warm again. I was impressed with the values they have for teaching the new and upcoming apprentices. I am using them again for another problem they found that I was not aware of and appreciate their knowledge and skill to evaluate and analyze these actual and potential problems that can otherwise destroy a homes structural integrity. I recommend using this companys services youll be glad you did.

Review 89 (2023-09-06 - Rating: 5)
My main water line burst between the foundation and meter. Mark was there quickly, and went to work right away. Everyone involved was professional and kept me well informed during what turned into an all day job. Price was fair for emergency work.

Review 90 (2023-10-24 - Rating: 5)
Mike was very knowledgeable and walked me through his plan to diagnose the problem with our cold water to the washer. He figured it out in minutes. I highly recommend especially Mike he was awesome.

Review 91 (2022-12-30 - Rating: 5)
EXCELLENT SERVICE!!! Providers were very knowledgeable and took the time to explain the issue to me and educate me on why the issue may have happened and maintenance advice. I found this most helpful as a first time home owner. They were very accommodating and quickly got the job done. I will definitely be using them in the future.

Review 92 (2022-05-13 - Rating: 5)
Replacing my water heater and a pipe leading to it was more expensive than I thought it would be, but I was very pleased with the prompt and courteous service I received. Mike was the service person and he was able to do everything on the same day that my water heater broke. He was very pleasant to work with and was efficient and knowledgeable. Thank you, Mike!

Review 93 (2022-10-10 - Rating: 5)
We had a sediment filtration system installed for our house. They didnt try to sell us something we didnt need, the estimate was fair, and James was very helpful. He was professional, thoughtful about his work, and offered suggestions. He walked me through the process of changing filters so I really could understand it, instead of just handing me the manual that came with the system. I appreciated that he did not rush through his explanations and seemed to be genuinely caring. Very unlike another experience we had with a different outfit...

Review 94 (2023-09-16 - Rating: 5)
Mike was a few minutes early, very thorough and professional. Gave good advice for our problem with the hot water heater, replace it and fixed sink with new fixture. Cleaned up after work done, very quick and expert work. I highly recommend Mike Smith as your plumber.

Review 95 (2023-08-04 - Rating: 5)
I cannot express how happy I am with the work that has been completed on my bathroom remodel. Mike and crew have been on time, professional, and have worked hard to ensure the work was completed well in a timely manner. I would definitely recommend them!

Review 96 (2024-01-11 - Rating: 5)
Mike did an awesome job. He was meticulous and thorough. Would definitely recommend him to anyone who needs plumbing services.

Review 97 (2024-10-16 - Rating: 5)
Excellent customer service, clear explanation, patient and thorough.

Review 98 (2022-12-14 - Rating: 5)
Clothes washer and kitchen sink were draining into overflow pipe in our garage. Mike and Rob were quickly able to put us at ease and fix the problem. They also performed a repair that allowed our sink to drain quicker than it ever has. Excellent service and nice people.

Review 99 (2024-01-05 - Rating: 5)
I have had a good experience with this company. They were in my home every day for 2 weeks installing a new heat pump system and water heater. Very professional and polite, they took the job seriously and communicated well. I would recommend their service to anyone. 2yrs later providing great service.

Review 100 (2023-06-09 - Rating: 5)
Did a great job getting our toilet back in working order. It was a huge problem but they were professional and I felt comfortable letting them handle it. They were able to figure out some big issues we have and let us know solutions to fix them.

Review 101 (2024-12-07 - Rating: 5)
Very professional HVAC service that is always on time, and gets the job done efficiently. Well trained and educated technicians that provide homeowner with small tips or tricks to increase the productivity of their Heating or AC unit. Would recommend to anyone.

Review 102 (2023-08-08 - Rating: 5)
Mike Smith did excellent work. Very professional. Figured out what needed to be done, gave me options and then got the job done with no problems. I would want him on the job for any future plumbing jobs at my house.

Review 103 (2023-08-07 - Rating: 5)
Ryan did an excellent job. He explained things very well about the problem with our air conditioning. It needed a part. He got the part, installed it, and were back in business with our air conditioning. Thanks.

Review 104 (2023-02-04 - Rating: 5)
I’m a new homeowner and my pipes burst during an arctic blast. Temperatures dropped to -13. I had a total of four pipe leaks. This company came within 4 hours (many people were having similar issues that day). The plumber Mike was professional, knowledgeable and fixed my issues fast. He explained costs as he gave me options and explained the pros and cons of each. Would highly recommend.

Review 105 (2023-06-16 - Rating: 5)
Had issue with our hot water heater. Called for service and Victor was dispatched, arriving within projected time frame. He quickly diagnosed issue and resolved it. He was polite and professional.

Review 106 (2022-02-19 - Rating: 5)
KJ was professional and extremely helpful in explaining the problems with my water heater. He walked me step-by-step on how to fix it again. He also helped to get a great price on the service call. Thank you so much!!! I highly recommend this company!

Review 107 (2023-08-29 - Rating: 5)
The plumber was very professional, diligent, congenial and did excellent work. He worked nonstop until the job was finished and made sure I was satisfied. His explanation of what needed to be done was very clear and i appreciated his honesty. I would definitely use this company again.

Review 108 (2023-03-17 - Rating: 5)
Dominique (sp?) was so kind and sent someone out the same day! Omar went out of his way to fix the issue and even helped me to call the manufacturer to solve the problem. I would use this company every time, without fail. They were quick, professional, knowledgeable and friendly. 10/10 :)

Review 109 (2024-10-11 - Rating: 5)
Randy as aways was professional, and offered a solution to my problem(s)

Review 110 (2023-12-28 - Rating: 5)
Mike arrived shortly after 8 AM and got right to work replacing the water heater. He was done by noon working by himself. Good job well done.

Review 111 (2023-08-17 - Rating: 5)
Work was done by Rob. He is very personable, friendly, and professional. I have absolute faith in his integrity...if he says it needs to be done, it needs to be done, and he will fix it in the most cost-effective method possible.

Review 112 (2021-12-22 - Rating: 5)
Mike D and Mike C spent a lot of hours to fix our septic/water pipe break. Very satisfied with their work and they were easy to talk with. Met the owner also and thought the overall price was decent. Will definitely keep them in mind for future projects.

Review 113 (2023-06-23 - Rating: 5)
Thank you for installing our on demand water heater. We appreciate that you stayed well past 6 on a Friday night to ensure we had hot water for the weekend.We will definitely call for all our plumbing and heating sand air conditioning in the future.Scott Boisvert

Review 114 (2023-10-31 - Rating: 5)
Only plumber I called who courteously took the call and scheduled the visit for the next day.The faucet proved to have tricky handles but Mike stuck with it and got the job done.Probably a competitive rate, they do charge for the house call and Im told most plumbers do.

Review 115 (2024-11-30 - Rating: 5)
Mike was professional, courteous and thorough.

Review 116 (2024-03-03 - Rating: 5)
Tim Anderson was fantastic and did a great job. We had no heat in our house, and he came a half hour after I called Benjamin Franklin Plumbing. He knew right away what the problem was and had it fixed within a very short period of time. Benjamin Franklin Plumbing are a great company to deal with.

Review 117 (2021-12-21 - Rating: 5)
Omar was very knowledgeable about my heating and cooling system. He quickly diagnosed the issue, fixed it and then completed my furnace regular maintenance and even taught me how to keep up on certain maintenance in between annual visits. He also followed up later in the day to make sure everything was still working properly.

Review 118 (2023-09-28 - Rating: 5)
Wonderful business to work with. Very responsive. Quality employees. Workmanship was top notch. Cleaned up when they were done, you wouldnt even know they had been there. Highly recommend.

Review 119 (2024-01-15 - Rating: 5)
Mike Cazzato met all our expectations for diagnosing our plumbing problem. He communicated relevant issues clearly and completely, as well as nexts steps. Ben Franklin successfully replaced 75 year old leaking 4 inch drain pipe from the second floor to the basement. They met or exceeded all our expectations for all aspects of a very difficult repair in our old house. We highly recommend the company as well as Mike Cazzato and his coworker John (last name unknown).Bill D.Loudonville, NY

Review 120 (2020-11-07 - Rating: 5)
Fast response to my initial online inquiry. I was very impressed that Randy sorted out my issue over email on a Saturday and determined that the problem could wait till Monday when the site visit wasnt as expensive. He didnt just take advantage of my lack of knowledge to pad their bill. I knew from that point these guys were going to be alright ...lol The service calls were very professional and friendly, they did terrific work and did came in under estimate. We will definitely use them again.

Review 121 (2022-02-08 - Rating: 5)
Tommy was right on time and is very professional and friendly. He did a great job. While we had let him know the water was off before he cut a line, he double checked to insure no damage was done. Wed certainly use him again.

Review 122 (2023-05-04 - Rating: 5)
After calling numerous plumbers Franklin plumbing answered my call and gave me a timeframe between 12-4 to fix my tubs water pressure, but wound up showing up at 11:30 which was super helpful. Not to mention Mike Cazzoto was friendly, helpful and got the job done in a timely manner. It was definitely worth the money and I would absolutely call on Mike again for any future plumbing issues. 😁

Review 123 (2023-12-12 - Rating: 5)
They came and started working the problem right away. Got us back up and going in no time. Stayed till the job was done. I appreciate that. Awesome work by Mike and his con worker, who’s name I didn’t catch. Thank you both.

Review 124 (2023-04-15 - Rating: 5)
James was fantastic! He was friendly and professional. He worked efficiently and explained the issues and solutions to me, as well as how to be proactive moving forward. All fixed, thank you so much!

Review 125 (2024-01-24 - Rating: 5)
Called at 6am, they had the plumber out by 9am at our building. We had to snake something out that was causing water to back flow in the 2nd floor. Really appreciate Mike C. help and getting to our building quickly.

Review 126 (2022-11-28 - Rating: 5)
I called yesterday evening (Sunday) and Mike C. was here 7:30 this morning. He did an awesome job replacing the valve for our shower and tub. He also worked with Latham Water and replaced our shutoff valves. We are happy we did not wait days and now we can use our whole house this afternoon.

Review 127 (2021-04-14 - Rating: 5)
This is not my first time using this service. I used them in the past for other plumbing issues. My experience today with Angel Nieve was excellent in all respects. Angel is very considerate, understanding, and professional. He displays excellent customer service. Everything he did was professional from beginning to end. I appreciated his willingness to explain everything along the way. I will continue to use this service and recommend it to my family and friends. Angel is a great representative to the public for the company.

Review 128 (2021-06-08 - Rating: 5)
I used One Hour Heating and Air Conditioning and they were the only ones that would come right away. The technician Tommy was knowledgeable and had to repair my air conditioner in my 400 degree attic while it was 95 degrees outside! Thank god! It was fixed before I even got too hot in the house!Highly recommend and will be calling for future work!

Review 129 (2024-07-19 - Rating: 5)
Mike did a terrific service for us, and we’re been return customers for our household plumbing needs.

Review 130 (2024-07-22 - Rating: 5)
Great friendly service, thorough explanation of job requirements, offered options. No pressure sale

Review 131 (2023-12-27 - Rating: 5)
Technician James was very helpful in explaining the situation and answering my questions. Had to have work done on same day, since I had to have water shut off to house until it was repaired. Shower handle broken, spraying water. Quality of work was good.

Review 132 (2022-04-08 - Rating: 5)
Had sump pump installed. Prompt, courteous, and professional. Highly recommend!Second visit. Im recovering from surgery on my broken ankle. Realized that I need and want an ADA toilet. Scheduled an appointment, Paul let me know he was 10-15 behind, no problem as I wasnt going anywhere. Swapped out the old with the new and Im good to go!

Review 133 (2020-10-06 - Rating: 5)
Called then Sunday evening when my 13 year old water heater sprung a leak. They showed up on time 8am in the morning, with a replacement, and were done within a few hours. No mess, and locked up the house on the way out. I felt comfortable with the technician to leave my home open to them while I left for work. Would definitely use them again, and recommend them highly. For that level of service, and that price, it was an excellent experience.

Review 134 (2023-05-19 - Rating: 5)
Only one out of five local companies I called to respond and come for an emergency job. Very professional, friendly and communicates on the whole repair process. Will call them again and ask for James & Connor for future plumbing needs! Great crew!

Review 135 (2023-12-20 - Rating: 5)
Mike was professional and courteous. He ex-planned everything that had to be done and got it done in a timely manner. I would not hesitate to refer anyone to him.

Review 136 (2024-01-17 - Rating: 5)
Omar was on time and very informative about the heating situation.He asked questions and trouble shooted, given the feedback, and history of the unit.

Review 137 (2021-09-13 - Rating: 5)
I requested an estimate for a backwater valve and house trap. Randy was quick to reply and show up for the requested estimate. I decided to go with this company and I was kept in the loop every step of the way throughout the process. I appreciated the transparency and prompt responses whenever I had questions. Randy inspected the job himself after the work was complete. I wouldnt hesitate to use this company again.

Review 138 (2024-08-23 - Rating: 5)
Very satisfy technician was on time very polite well experience

Review 139 (2020-07-10 - Rating: 5)
Overall a wonderful experience. I was dealing with leaking water from an unknown source with the HVAC and the service technician Paul was able to assess the problem quickly and come up with a plan to abate the problem efficiently and effectively. I appreciated his taking the time to explain the cause and solution and informing me of the potential costs ahead of time. I wouldnt hesitate to contact them again should another problem arise.

Review 140 (2023-01-31 - Rating: 5)
Our basement flooded due a broken appliance/valve and the response was so fast- within 15 min. Was very friendly and professional. Appreciated the excellent communication on what was being done. Plan to use again for more projects soon

Review 141 (2023-06-19 - Rating: 5)
Mike Cazzato showed arrive for a leak we had in the basement. Initially we thought it was a clog in the trap used for our RO water system and water softner. It turned out to be the main trap for the house. Mike was able to resolve the issue in about 40 minutes.

Review 142 (2024-11-25 - Rating: 5)
He was great! Knew what to do and did it!

Review 143 (2023-07-07 - Rating: 5)
Had a clogged kitchen sink and garbage disposal they didn’t work, Benjamin Franklin sent Ryan Cook the first time who helped u clogged and made assessment on status of the disposal. 2nd time, Mike Smith came to replace the disposal. Both were very professional and did a good job. Would definitely call Benjamin again next time!

Review 144 (2024-01-16 - Rating: 5)
Prompt response when making my appointment. The plumber arrived on time, fixed the problem, was polite and knowledgeable and did not leave a mess. I will hire them again when I need a plumber

Review 145 (2024-10-12 - Rating: 5)
Jim did a great job - professional, prompt, friendly and competent. Highly recommended!

Review 146 (2022-05-04 - Rating: 5)
Water tank had to be replaced along with related piping. Service was accomplished promptly and thoroughly. I cannot say enough about Thommy’s knowledge and ability to problem solve.He also carefully directed his associate who supported the major project.We have been Farrell Bros. customers for many years and have every confidence in their services and products.

Review 147 (2021-03-09 - Rating: 5)
Our boiler was not working properly. Thank goodness it was just a loose wire. Angel took the time to explain everything to my husband and I. Gave us great tips on how to reduce our heating costs and he was very personable and knowledgeable.

Review 148 (2021-06-07 - Rating: 5)
Made a call on Sunday, they showed up promptly Monday morning , 8am, on time as requested. The technician Sam took about 10 minutes to diagnose the issue, the correction was immediately put in place with available parts in his truck. Very professional and extremely polite. I would absolutely recommend their services.

Review 149 (2024-10-11 - Rating: 5)
Mike Smith A1 plumber!!! Mike is the MAN! Mike deserves a raise and extremely valuable employee. Thank you for an excellent job Mike!!Paul Everleth is my go to heating pro. Very knowledgeable about the Navien heat/ HW Unit. Thank you Paul!

Review 150 (2022-01-15 - Rating: 5)
Repair my Navien heating system - Victor is the best He stayed to make sure the system was working correctly. He explained to me what was wrong in details and showed me the burned board. He is a caring individual and will treat the customer well. YOU all are lucky to have employees like him.

Review 151 (2021-03-03 - Rating: 5)
Victor Moriarty & Mike Durand installed a new Triangle Tube Combi boiler after our unit failed. They were very knowledgeable & hardworking individuals that got the job done in one day. A huge bonus when the temperatures were in the teens for the past 2 days. I would highly recommend this business & will remain a customer in the years to come. Their service was top- notch! Much appreciated.

Review 152 (2019-12-20 - Rating: 5)
8 degrees and our pilot went out. Our tech, Paul arrived within 1/2 hour checked our boiler, made sure everything was running. Extremely satisfied with Paul and Thank You to Randy for great service.

Review 153 (2020-11-06 - Rating: 5)
We had plumbing emergency involving our hot water heater and they were responsible and fortunately able to help us out amid a tight schedule before a weekend. Mike was professional, knowledgeable, and helpful. We are super grateful!

Review 154 (2024-11-25 - Rating: 5)
Great response to fixing hot water furnace.

Review 155 (2023-04-17 - Rating: 5)
Robert came to snake the bathtub drain. Discovered that the drain was also obstructed due to part of it being inverted. He had to run to a plumbing store to get a part. Also unclogged part of a pipe in the basement. Excellent work. This is the third time that I have used Farrell Brothers. I will continue to use them. They are the best!

Review 156 (2024-08-15 - Rating: 5)
I had an emergency plumbing situation, and James did an excellent job dealing with it quickly and effectively after hours. I was very relieved because I tried to reach other plumbers, but none made service calls after business hours. Ben Franklin plumbing is a lifesaver.

Review 157 (2023-05-03 - Rating: 5)
Performed maintenance on boiler.Examined old AC unit 25+ years, and determined the line pressure was low. Getting an estimate on full replacement.Overall Ryan was great.

Review 158 (2020-09-11 - Rating: 5)
Easy to schedule, one day job for water heater installation and furnace inspection. Also took a look at our stove which hasnt been working. Gave a suggestion for a replacement part which will save us having to buy a new one right now. Thanks so much for the fast and friendly service.

Review 159 (2023-12-05 - Rating: 5)
Omar was very friendly knowledgeable and explained everything as he went. Very happy with his service as BFP as always

Review 160 (2022-01-16 - Rating: 5)
I had an emergency on a Sunday. I woke up and had no hot water. They were able to get someone here the same day. I have hot water now. I had a little price shock for the emergency visit price, but with the snow storm coming, it was worth it to get it done for piece of mind. I just wish they had told me the fee before he got here to lessen my price shock.

Review 161 (2024-11-30 - Rating: 5)
Entered a request for a service call using their website on Sunday. Our sump pump was not pumping water out. They called on Monday to set up a service call for Tuesday. On Tuesday they arrived on time and replaced the submerged sump pump with no problem.We have used Farrell brothers before and would use them again.

Review 162 (2020-06-28 - Rating: 5)
Paul did an awesome job. Not only did he fix our central air conditioner, he even cleaned it and gave us tips on rinsing out the pollen to reduce the risk if failure again. I appreciate his workmanship too, because our AC is quiter and is not over working itself

Review 163 (2023-10-16 - Rating: 5)
The problem--a sewer line leaking into the basement, inside the foundation wall. They came in at half the price of another bid and did the job thoroughly and cleanly. I would highly recommend them.

Review 164 (2024-06-17 - Rating: 5)
The work was completed quickly, professionally, and cheerfully. Couldn’t ask for better. James has been here for other work, and as before he did a great job. Always professional, cheerful, and informative. Thanks for great work, couldnt ask for better.

Review 165 (2022-07-12 - Rating: 5)
James and the entire crew at Benjamin Franklin Plumbing have helped me out several times in the last few weeks after moving into my new home. They are very responsive and professional. Im so glad that I found this company. They have helped me through some major and minor plumbing issues these last few weeks, and I would not hesitate to recommend them to anyone looking for a reliable professional plumbing company that truly offers 24 emergency service.

Review 166 (2023-09-13 - Rating: 5)
Mike did a terrific job fixing in a new elbow joint in my copper and fixing an old sillcock and installing a whole new one. He even spotted a new issue and fixed that immediately with a new trap for the bathtub!

Review 167 (2022-07-26 - Rating: 5)
Mike did a great job. He arrived on time. Explained the complications he encountered and was very professional. I would highly recommend him.

Review 168 (2021-01-15 - Rating: 5)
Angel disconnected and removed my old dishwasher, and then installed my new one. The place where I purchased it from would not install a hardwired dishwasher. He was very meticulous about each step of the process. His work was well worth the money. Thank you!

Review 169 (2020-09-25 - Rating: 5)
Mike quickly diagnosed my problem with the faucet, and tried to find a replacement part locally. When that didnt work, he bought me a new one (matching the old color) and installed it. Everything works very well. Couldnt be happier with his work. Will definitely call again for plumbing solutions.

Review 170 (2025-01-03 - Rating: 5)
Mike came promptly checked out the problem and did a great job in repairing the problem. I would recommend your business to everyone I know. Thank You for such an immediate response Mark!

Review 171 (2019-12-20 - Rating: 5)
Called on a Thursday for a new water heater, installed the next day - great responsiveness, and quality work. The technicians Mark and Mike did a great job. I will use Ben Franklin Plumbing of Albany / Farrell Bros for all my heating, ac, plumbing in the future. This is my second great experience (2 for 2 excellent experience)

Review 172 (2024-01-08 - Rating: 5)
Omar was fantastic, as first time homeowners, he taught us a lot about how our system works and how to maintain it.

Review 173 (2020-02-04 - Rating: 5)
The guys here are exceptional! In the last month we’ve had our pump done for the bathroom and a new faucet installed in the kitchen. They are always on time and get the job done right the first time. I would definitely recommend their services

Review 174 (2024-01-05 - Rating: 5)
Mike Cazzoto just repaired our toilet….punctual, professional and as always well done! Thank you Mike!!!Dave Dayter provided outstanding snd timely seevice in repairing a significsnt leak in our bathroom. We recieved a very rapid response fir assistance on a Sunday evening and quick repairs the next day! Thank you Farrell Bros/Ben Franklin!!!!Today 3/24 Thommy Lossy provided outstanding service to us replacing an 11 yo disposal that was causing drain issues…Thommy is a consummate pro…he hung in there to get the job done right…we are extremely pleased and when i have issues again I will ask for Thommy if he is available!Victir Moriarty was here today and he is terrific….fixed oyr issue in under 5 minutes!! Thanks so much Victor! You are aces in our book!!!Mike Smith fixed our toilet in a jiffy! Nice polite young man who knows his stuff! Thank you Farrell Bros/Ben Franklin!Another terrific job performed by Mike Triffeltti—great guy solved my leaky pipe issue rapidly and analytically….thank you Farrell Bros/Ben Franklin!

Review 175 (2024-11-05 - Rating: 5)
Professional, thorough and friendly. Thank you!

Review 176 (2021-02-18 - Rating: 5)
Angel was on time and very courteous. He diagnosed the problems and talked to me about them. He was extremely professional in assessing the work and very diligent. I would recommend him to friends and family, due to his great work ethic.

Review 177 (2021-07-19 - Rating: 5)
Randy is courteous, knowledgable, and professional; we were confident with his assessment of our a/c issue and his recommendation. We feel that we’re in excellent hands and have a reliable person to call for future issues, too.

Review 178 (2022-05-27 - Rating: 5)
A little on the expensive side, but quality work, fast response times, and easy to work with. We do not have a standard system in our house but the tech understood what problem was and went the extra mile to make sure everything worked properly

Review 179 (2020-01-30 - Rating: 5)
Eric did a great job per usual in my newly acquired condo. All the bathroom and kitchen fixes were completed leaving me to enjoy my new place.Eric also took care of a number of plumbing repairs and replacement of toilets , garbage disposal and hardware in my previous home.I knew that I could rely on his competence and good manners.

Review 180 (2024-01-13 - Rating: 5)
Omar of Farrell Brothers serviced my hot water heater today. Very friendly, professional, attentive, polite, and informative. Great service!

Review 181 (2023-01-10 - Rating: 5)
Other plumbers have ghosted us. Weve been waiting to fix a bathtub leak since May. Randy is very professional and he is going to follow through for us, where Crisafulli and Thompkins just stopped returning emails and messages, leaving us high and dry. Randy called soon after he examined the tub, then sent an email with a detailed estimate. I look forward to working with him!

Review 182 (2022-02-12 - Rating: 5)
As a first time customer they arrived within 5 hours from me calling. The plumber was very professional and educated me on other areas of the plumbing in my house, outside of the issue area. Will definitely be using them again.

Review 183 (2022-01-20 - Rating: 5)
This is an excellent outfit. Very dependable, knowledgeable, prompt, thorough, experienced, reasonable etc. I have used them for many services without any issues whatsoever. Highly recommended. The serviceman was very good.

Review 184 (2021-04-08 - Rating: 5)
When the water went bad and I called Benjamin Franklin and they got a technician out that day. After finding the bottom of the water heater full of calcium I decided to have them replace the heater. They waived the service fee of $75 and we paid $1513 for the new heater and installation. they replaced it the next morning which was nice of them to get the job done so fast. they were fast, professional, and clean. I would recommend.

Review 185 (2023-11-15 - Rating: 5)
They did a great job replacing my on demand heat and hot water system. Reliable, courteous and reasonably priced!

Review 186 (2024-01-10 - Rating: 5)
Mark was on time and very helpful. He was able to resolve the issue and answer all my questions. Polite, courteous, and professional. Will call again if ever the need arises.

Review 187 (2023-07-21 - Rating: 5)
This is the second time we had Mike Smith over to do some work and as previous he was great. Very thorough and helpful.

Review 188 (2023-12-18 - Rating: 5)
Mike did a great job replacing an old sump pump. The job was completed quickly and the area was left clean

Review 189 (2020-10-16 - Rating: 5)
Angel did an excellent job in all respects. Hes extremely knowledgeable, totally professional, and was courteous and respectful of my home. He took the time to explain things clearly. He is a great representative for Benjamin Franklin Plumbing.

Review 190 (2023-06-06 - Rating: 5)
Nick was great and the work was done quickly and flawlessly. He came on Friday to assess our situation. On Monday the work was done!

Review 191 (2023-06-02 - Rating: 5)
Omar did a very thorough job on the maintenance of my A/C unit. He was on time and explained everything he was checking and doing.

Review 192 (2020-06-01 - Rating: 5)
I called for an emergency repair on a Sunday evening, and Randy showed up within 30 minutes. He stabilized the problem quickly, and returned the next morning to finish the work. We are quite pleased with the work and professionalism.