E.W. Tompkins Plumbing Heating Cooling

Photo of E.W. Tompkins Plumbing Heating Cooling

Located in Albany, New York

Address: 126 Sheridan Ave, Albany, NY 12210, United States

Phone: +1 518-462-6577

Rating: 4.9

Services

  • Repair services
  • Credit cards
  • NFC mobile payments
  • Credit cards

Categories

  • Plumber
  • HVAC contractor

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-30 - Rating: 5)

    Hands down the best plumbing company Ive ever dealt with. Theyre professional, prompt, and reasonably priced. I cant say enough about how happy I am with their service!As an update, we had our second experience with EW Tompkins and it was just as good as the first! My wife and I cannot recommend this business highly enough. Seldom do you find people who are as professional prompt and courteous as the techs text at EW Tompkins!

  • Review 2 (2025-01-03 - Rating: 5)

    I was able to call at shortly after noon and had a great gentleman arrive before 3pm that same day. The job was done swiftly and am very pleased with the outcome.

  • Review 3 (2024-12-17 - Rating: 5)

    I am very pleased with the quality of workmanship as well as how quickly they responded to my needs. I would recommend your plumbing company. Both repairmen were courteous and efficient.

  • Review 4 (2024-09-26 - Rating: 5)

    Prompt, Professional, Courteous! When they say they will be there, they show up! Reasonable estimate for fix and done in no time. This company deserves 10 stars for how honest and reliable they are. We all know the horror stories associated with plumbing issues and these guys remedied ours like Super Heros. They even put our garbage cans back in our alley, which really shows how caring and considerate these guys are. Top notch company. Thank you hope we dont see you soon haha

  • Review 5 (2024-09-04 - Rating: 5)

    We have used EWs services many times at different locations and they are always wonderful! From to the staff who answers the phone, to the skilled tradesmen.. everyone is friendly, knowledgeable and ready to help! This company is always honest, upfront, and fair! I recommend them to anyone who could use their services!

  • Review 6 (2024-08-26 - Rating: 5)

    We recently switched back to E.W. Tompkins after having them as our Plumbing and mechanical contractor years ago at our downtown Albany law office .They were extremely responsive and efficient in correcting the Issues we were having with our HVAC and plumbing system. They were transparent and reasonable in their pricing.They are highly recommended.

  • Review 7 (2024-09-26 - Rating: 5)

    Marcus was great! Knowledgeable, professional and polite! He did a great job! Reasonably priced, I would definitely recommend! Very impressed with this company!

  • Review 8 (2024-09-03 - Rating: 5)

    E.W. Tompkins did a 5 star job repairing a plumbing problem and sheet rocking. I HIGHLY RECOMMEND THEM FOR THE QUALITY OF THEIR SERVICE AND WORKMANSHIP. DON WAS THE BEST!

  • Review 9 (2024-11-04 - Rating: 5)

    E.W. Tompkins did a great job re-piping my drain. They came when stated and were very thorough. Highly recommend.

  • Review 10 (2024-10-17 - Rating: 5)

    The techs were able to diagnose our old boiler and set it right. Friendly and knowledgeable. $89 diagnostic fee and $189/ hr.

  • Review 11 (2024-06-24 - Rating: 5)

    EW Tompkins had the best price, pleasant, competent technicians and office staff, ease of scheduling, and the company sends a picture of the technician with their time of arrival for your safety and comfort. They also offer a convemient link to submit your payment among other options per your preference. No wonder they have been in business for over 100 years!

  • Review 12 (2024-02-05 - Rating: 5)

    Exceptional.We called several places in Albany for our plumbing matter but in the end settled on EW Tompkins. And glad we did!Marcus was on time, resourceful and quick to address our issues. He listened to our concerns and gave us honest feedback and advice. We were so pleased we called them back to schedule future Furnace and AC servicing.Extremely satisfied.

  • Review 13 (2024-06-09 - Rating: 5)

    Able to handle a variety of plumbing projects in our home without any problems. Flexible when we had to reschedule because of health and parts issues. Respectful and caring company. Highly recommend.

  • Review 14 (2024-07-11 - Rating: 5)

    Marcus was great. Took care of everything I needed efficiently and explained everything he was doing. Erin was lovely to deal with. Very glad to know who to call in future.

  • Review 15 (2024-12-27 - Rating: 5)

    My only go-to plumbing company.Best people, best prices they never let me down.

  • Review 16 (2024-11-02 - Rating: 5)

    Replaced a trap & opened up a basement drain quickly, arrived on time, was courteous & helpful; will use them again.

  • Review 17 (2024-02-14 - Rating: 5)

    E.W. Tompkins was great to work with from start to finish. Jeff and Marcus were pleasant, went above and beyond with their work, and I appreciate the effort they put in to making sure everything was done correctly and with cleaning up after the job was done. The work was very fairly priced. Would absolutely use again.

  • Review 18 (2024-10-25 - Rating: 5)

    Excellent job removing and replacing/relocating an outdoor gas line. Listened to us carefully and did a nice, neat and timely job.

  • Review 19 (2025-01-08 - Rating: 5)

    Staff are just great to work with. Showed up on time and had a difficult job completed by dinner time. They are very friendly and courteous and cleaned up after themselves. Their experience showed as they performed difficult re-routing of piping back into an old already finished kitchen. Have used EWTompkins several years ago and received the same high quality professional work. Have already recommended them highly to my neighbors.

  • Review 20 (2022-02-02 - Rating: 5)

    Robert was a fantastic technician. He was able to diagnose the problem quickly and knew exactly what needed to be done. He communicated well and kept me posted on his arrival time. Job was done with complete satisfaction!

  • Review 21 (2024-08-26 - Rating: 5)

    Marcus was very quick and efficient on replacing toilet in my fathers house. Will be using E.W.Tompkins again. Had Marcus do work before and was excellent.

  • Review 22 (2024-04-04 - Rating: 5)

    Jeff and Marcus did a plumbing/HVAC project for me and were on-time and a pleasure to work with. They did an excellent, professional job and I am very pleased with their knowledge and all work that was done. In the midst of a snowstorm, Marcus returned by himself to complete the job and provided quick and quality service. I would definitely recommend working with E.W. Tompkins to all that are looking for plumbing or HVAC work.

  • Review 23 (2024-03-23 - Rating: 5)

    Marcus did a great job. He was friendly, professional and thorough. I forgot to show him another water problem I’m experiencing so I hope he can return and advise me on the issue. Great job!

  • Review 24 (2024-10-11 - Rating: 5)

    We called regarding a leaky shower faucet. Great experience. They were prompt and on time. Mike did a great job diagnosing the issue as well as giving us other options. We will definitely use them again. I would definitely refer them to anyone.

  • Review 25 (2024-01-10 - Rating: 5)

    Cannot express how much this 5 star review was earned. I have an old house and I could audibly hear a leak. Unfortunately, no basement access so youd have to go through the floor. The supervisor came out, looked at my original 1841 floors and said I am not touching these, lets go figure it out. He figured it out. They gave me an estimate far below what I expected it to cost, stayed almost five hours over the estimated time (through no fault of their own, old house problems), and then only charged me the estimate cost. Not even an upcharge for the extra time. They then waited to invoice me and said if there were any issues with the new installation theyd come back out without extra charge. 100% recommend and would absolutely use them again. Anybody with an old house - these are your people.

  • Review 26 (2024-10-01 - Rating: 5)

    Prompt and satisfactory service received from Don. I would not hesitate to call them again.

  • Review 27 (2023-12-18 - Rating: 5)

    Tompkins once again saved me, this time by completely updating the water lines in my 100 year old house. This is the 2nd time Tompkins has rescued me and my house. I was pleased to learn that they dont charge for coming out to give an estimate, as so many businesses are doing now. Also, they came in at a better price than 2 other firms.The workmen were prompt, courteous and considerate .Plus, they sang while they worked! Cant get better than that:

  • Review 28 (2024-05-21 - Rating: 5)

    We have had someone come out twice to look at different plumbing issues in our house, and they are always so helpful and professional. I appreciate that they recommend the least invasive & cost effective solution first and give us so much information on the issue! Thank you!!

  • Review 29 (2024-02-16 - Rating: 5)

    We had a new propane furnace installed and i can’t say enough great things about this company and specifically Ron, who did the work. Ron is professional, communicative and a wealth of information - valuable for any homeowner. And most importantly, his workmanship was perfect. We are super happy with the work and will continue to use EW Tompkins (and will always want Ron) for our future heating and cooling needs. Also big shoutout to Marcus who has handled our plumbing issues - he’s fantastic too.

  • Review 30 (2024-10-28 - Rating: 5)

    The technician was polite, the problem was fixed. He did a good job explaining the issue.

  • Review 31 (2023-06-12 - Rating: 5)

    5- star service! They were great on the phone, showed up on time for the estimate, and took a close look at everything we wanted repaired/replaced. That included a garbage disposal replacement, whole-house water filter replacement, some drain work under the sink, and a diagnosis of no water at the refrigerator tap. We received the estimate shortly thereafter, and decided to go ahead with everything since the quote was reasonable. After a short wait for parts, they showed up on time again, and did really nice quality work! Regular communication via text kept us informed whenever they were scheduled to arrive so we didnt have to wait all day! Very professional and pleasant service throughout! Highly recommended!!!

  • Review 32 (2024-05-30 - Rating: 5)

    Without question, plumbing issues always are a source of stress for homeowners. After working with EW Thompkins Plumbing Co. my anxiety level immediately dropped— This company not only repaired my problem but diagnosed the actual source that created the issue. Furthermore, their plumber, Brian was as generous and gracious than any other plumber in the business— I plan to put them at the top of my vendor list! BTW: the cost 💲 was reasonable and affordable.Debby Cardarella

  • Review 33 (2023-12-04 - Rating: 5)

    Great experience getting kitchen sink faucet and sink underplumbing replaced. Plumber dispatched quickly to assess problem, then scheduled a timely follow-up for the repair after all parts came in. This made the repair portion super-quick (saved on labor costs). Excellent communication.

  • Review 34 (2024-06-24 - Rating: 5)

    Always have a good experience with them but Marcus went above and beyond: super nice, professional, and on time. I was happy to have his help!

  • Review 35 (2024-05-28 - Rating: 5)

    I called E.W. Tompkins looking for a plumber that could come out quickly to replace valves so I could get a washing machine installed. They were able to come the next morning, and not only replaced the valves, but also replaced my kitchen sink faucet. The work was efficiently completed and I am very happy with the service.I hired them again for a clogged drain and they were able to come out within two days. It ended up being a more serious issue involving digging up and replacement of plumbing. They scheduled the second job within a week of it being discovered and came in under what was quoted. I was satisfied with the work and would recommend them.

  • Review 36 (2023-03-08 - Rating: 5)

    Installation crew was excellent, prompt, professional, and friendly. Explained everything. Booking was very easy, called yesterday afternoon and the new Water Heater was delivered and installed first thing this morning (8am). Definitely appreciated the fast turnaround as our water heater was shot -- no hot water. They were very straight forward and easy to work with. Will definitely recommend E.W. Tompkins in the future. FIVE STARS!

  • Review 37 (2024-01-05 - Rating: 5)

    We are extremely satisfied with this company from the phone call in to setup a appointment all the way to the maintenance of our heating system. The gentleman was very informative and friendly. Thank you all for the work done. And making my home warm for the winter ahead.Update again amazing people to deal with. Marcus was knowledgeable and looked at all of the situation. The office staff is amazing as well. The fact they dont mind dogs is also a plus prices are great.

  • Review 38 (2024-04-01 - Rating: 5)

    We had EW put in a boiler for us a couple of years ago. A couple of weeks ago it stopped working due to a faulty part. They quickly contacted the manufacturer and got the part and got us up and running again very quickly. They are awesome!

  • Review 39 (2024-11-08 - Rating: 5)

    Showed up early and made sure everything was completely doneDefinitely will be using them again

  • Review 40 (2023-06-13 - Rating: 5)

    When we renovated our kitchen we called EW Tompkins for a quote to do the plumbing and heating changes we needed. They were very helpful with answering all of our questions and giving a thorough estimate for the removal and then installing the plumbing for the sink and to remove the baseboard heat and install a toe kick heater under the sink cabinet instead. We were very happy with all of the work they did.

  • Review 41 (2024-06-07 - Rating: 5)

    Ron came and turned the hot humid air into cool dry air in less than an hour. He cleaned coils and added refrigerant. We are very happy!

  • Review 42 (2022-12-07 - Rating: 5)

    Very positive experience from initial engagement to job completion. Estimate was competitive and the job was completed exactly as promised, for the the estimated cost. I had a fairly large project to replace some old brass plumbing in my mothers home. The two plumbers arrived on time, did a complete job and cleaned up. They also reviewed their work to be sure I was completely satisfied.

  • Review 43 (2024-04-01 - Rating: 5)

    Great plumber who came out quickly and efficiently solved the problem I was having with the water connection to my fridge. He was a great communicator and quick worker. I would highly recommend their services.

  • Review 44 (2024-02-28 - Rating: 5)

    I recently had the pleasure of working with E.W. Tompkins Plumbing Heating Cooling for a heating and plumbing issue at my residence, and I couldnt be more satisfied with the service I received. From start to finish, the entire process was seamless and professional.First and foremost, I want to express my gratitude to Ron and Jeff, who both played integral roles in resolving the heating and plumbing, issue promptly and efficiently. Their expertise and dedication were truly commendable, and they went above and beyond to ensure that the problem was fixed to the highest standards.Moreover, the entire team at E.W. Tompkins Plumbing Heating Cooling exhibited exceptional customer service throughout the entire process. From scheduling the appointment to completing the work, everyone I interacted with was courteous, knowledgeable, and attentive to my needs.In addition to the outstanding service, I was also impressed by the professionalism and transparency displayed by E.W. Tompkins Plumbing Heating Cooling. They provided clear explanations of the problem and the steps needed to address it, ensuring that I was informed and comfortable every step of the way.Overall, I highly recommend E.W. Tompkins Plumbing Heating Cooling to anyone in need of services. With their expert team and commitment to customer satisfaction, you can trust that your heating and plumbing needs will be handled with the utmost care and expertise.Thank you once again to Ron and Jeff, as well as the entire team at E.W. Tompkins Plumbing Heating Cooling, for your exceptional service. You have earned a loyal customer in me, and I will not hesitate to reach out for any future heating and plumbing needs.

  • Review 45 (2024-08-01 - Rating: 5)

    Brian and Marcus did an awesome job of installing plumbing and dryer vent! Highly recommend them!!!

  • Review 46 (2023-09-27 - Rating: 5)

    I needed a lot of plumbing done in my basement, as my house is from the 1930s. I needed almost all plumbing replaced from the main intake coming into my basement, to the kitchen and bath, additional piping installed to route kitchen and washer waste to the septic pipe, the septic pipe replaced to the wall, a sump pump and catches installed as well as capping off the old lines and outlets going to old dried wells. They stated three days for the work. They did it two, it looks professional, and organized. They did a great job explaining things to me and cleaned up after themselves. I need additional work done as the pipe that leads out to my septic will need to be dug up and replaced, they also found my old cast iron sink is broken and leaking. These need to be rescheduled as excavation and the other work were not part of the quote. Would highly recommend!!!!

  • Review 47 (2024-12-12 - Rating: 5)

    Lucas was very professional and thorough. He addressed all of our questions and had a great solution to our kitchen sink draining. Highly recommend this company.

  • Review 48 (2023-10-07 - Rating: 5)

    Shout-out Rich! great work, great guy. Honest, hard working, down to earth. The kind of guy you want working on your house. Not only him but the company as well was super easy to work with and had my best interests as a customer in mind. Highly recommend.

  • Review 49 (2022-12-23 - Rating: 5)

    Friendly service when scheduling and from our technician. We had Robert, who was courteous and thorough. Their pricing was very reasonable. Future servicing needs and potential equipment issues were discussed, but only to inform us as owners and not as an aggressive sales pitch. While I hope I dont need them anytime soon, they will be my first contact should we have any plumbing or heating issues.Update, 12/2022: Had our boiler give out on us. EW Tompkins came out to diagnose the problem within 6 hours of my call. After they hunted down the esoteric parts my older unit needed, Kevin and Brendan made sure we were up and running again within three days of my call-in (parts needed to be shipped in). I dont want their help, but at least I know Im in good hands when I need it! Six stars.

  • Review 50 (2023-10-12 - Rating: 5)

    We wanted to have our furnaces evaluated. They are very old. Ron came out to inspect them and fill us in on any concerns. He was very thorough and friendly. He has much knowledge of these older gas boilers. I feel more at peace after meeting Ron and using E. W. Tompkins.

  • Review 51 (2023-09-19 - Rating: 5)

    I had to call them for an emergency plumbing issue where I had to turn off water to my house on a Sunday. They called me first thing Monday and were able to send someone out to help in about 3 hours. The tech was very transparent about what needed to be done and why, the time it would take, and a rough estimate that he thought it would add up to. An additional leak forced an extra half hour, and about $50 more, but everything was spot on to the estimate I asked for. This was the second time I called them for plumbing/heating issues, and for sure will not be the last time!

  • Review 52 (2024-06-04 - Rating: 5)

    Five stars isn’t nearly enough to rate this company!!! They are AMAZING!!! From Erin’s friendliness in the office to Marcus’s knowledge & professionalism I just cannot say enough!!! Thank you SO much!!!

  • Review 53 (2024-05-20 - Rating: 5)

    Plumber arrived when scheduled and the job was completed quickly. Ive used EW Tompkins 4 times now and will use them again if the need arises.

  • Review 54 (2024-02-05 - Rating: 5)

    Highly recommended! Marcus was very knowledgeable and efficient in replacing our kitchen faucet and garbage disposal. We will definitely use them again!

  • Review 55 (2023-12-11 - Rating: 5)

    In November of 23 we called E.W. Tompkins to address a problem with the tub drainage in our 80 year old house. We had tried several home remedies which did not work. E.W. Tompkins was great to work with from beginning to end. Marcus arrived promptly and was polite and professional. After diagnosing the problem, he told me what he would be doing. He worked quickly and sang through the process (after making sure I wouldnt mind.) Home repairs of any kind can be very stressful, but Marcus made it very easy. We would not hesitate to call E.W. Tompkins in the future. Remember to ask for the singing plumber (although Im sure all of their reps would do a great job!)

  • Review 56 (2024-07-10 - Rating: 5)

    E.W. Tompkins plumbing heating and cooling company repaired my leaking shower head and replaced an old spigot. They are professional, knowledgeable and quick. Whenever I have a plumbing problem or heating issue I always call E.W. Tompkins. They are the best!

  • Review 57 (2024-12-31 - Rating: 5)

    Excellent customer service. HVAC Tech was wonderful

  • Review 58 (2022-11-07 - Rating: 5)

    My technician was Kevin. He arrived on time, appointment was easy to schedule. Kevin was very polite, very competent and did an outstanding job. I would definitely use this company for my annual service moving forward. Well done. Highly recommend.

  • Review 59 (2021-11-08 - Rating: 5)

    I hired Robert with E W Tompkins to install a shut off valve behind my gas stove. He took the time to thoroughly explain the process and double checked all switches & pipes in the house to ensure everything was safe. His attention to detail & knowledge were very comforting. All aspects of the service were incredibly professional from the appointment text notifications, on time arrival and how he went above & beyond to immaculately clean all spaces he came in contact with even though it wasn’t his responsibility to do so. I was extremely impressed & highly recommend Robert!

  • Review 60 (2024-12-13 - Rating: 5)

    Excellent expertise and service provided in a very professional and friendly fashion.

  • Review 61 (2022-11-15 - Rating: 5)

    We have a home from the 1960s. Many of the old-style gate valves in our plumbing system were on their last legs, including our main shut-off valve. We had 7 valves replaced in total. Great communication. Showed up on time, both for the estimate and job. Did the work described without any trouble. Price was the same as the estimate. Highly recommended.

  • Review 62 (2023-07-07 - Rating: 5)

    Thank you, Tompkins, for replacing my toilet. As always, my interactions with your staff was top notch at every level. My technician, Rich, was so pleasant and professional!Although i hope never to require their services again (!!!), I would definaltly call them again for my plumbing needs. I will also recommend them to anyone who needs plumbing ae4vices.

  • Review 63 (2024-06-28 - Rating: 5)

    Ron was excellent! Very knowledgeable of the systems the company offered! Looking forward to working with them in the future!👍

  • Review 64 (2022-06-17 - Rating: 5)

    First off the fact that they answered their phones was great! Its hard to get in touch with contractors. The receptionist took my info and dispatched a technician for a SAME DAY appointment which was AWESOME!!!I had my oven serviced in June 2022 and the technicians were very knowledgeable and informative. They were friendly. They were thorough when explaining things. Highly recommend. I would definitely work with them again! 🙂

  • Review 65 (2021-06-10 - Rating: 5)

    Angelo was really just an all around honest hard working plumber, we were super impressed with his knowledge and work. Clean work and reasonably priced I will definitely be a returning customer. Thanks for fixing my shower and my outdoor hose hook up!! Everything is working perfect. Took great precautions with mask, gloves and covers on the boots in the house. Highly recommended company

  • Review 66 (2024-05-28 - Rating: 5)

    Showed up on time, took care of the problem, added a to the plumbing to make sure that the damage does not happen again, allowed my puppy to help support them while they worked, worked efficiently, highly professional, would use services again.

  • Review 67 (2022-08-21 - Rating: 5)

    Great job yet again by E.W. Tompkins plumbing. Angelo explained everything they needed to do to install a new faucet for our kitchen sink and offered to fix a few small leaks we had recently discovered underneath. They completed everything quickly and they were very professional and friendly throughout. Will definitely call them again for our next plumbing job.

  • Review 68 (2024-01-15 - Rating: 5)

    E. W. Tompkins replaced our water heater on 1/10/24. Their service was excellent: prompt, reasonably priced, and their technician (Marcus) was professional and courteous.

  • Review 69 (2023-10-30 - Rating: 5)

    Everyone I interacted with, from the staff in the office to the technician that came to do the work, was fantastic. They communicated well and kept me informed on everything: when they would arrive, status of the work etc.Very professional and I will use them again as needed.

  • Review 70 (2022-10-10 - Rating: 5)

    Kevin came to service our heating system and was so kind, professional and informative. Did a great job with the service, and was very receptive to a concern we brought to him with our system. He answered our questions, and even checked in upon completion to be sure our concerns were addressed and we were completely satisfied. Fantastic experience! Highly recommend them.

  • Review 71 (2020-06-05 - Rating: 5)

    Angelo was great! He was very thoughtful and thorough. He fixed our issue quickly while also explaining each step of what he was doing so we could understand and follow along. He went out of his way to make sure all of our plumbing needs were taken care of! Would 100% recommend and am definitely going to give them a call next time something breaks!

  • Review 72 (2022-07-19 - Rating: 5)

    I called E.W. Tompkins based on many favorable reviews here and am very glad I did. Angelo came out with a colleague to remove a 20 yr old 75 gal water heater and replace it with a new one. He was prompt, knowledgeable, efficient, and courteous. This was a difficult job and they handled it perfectly. They handled some other issues while here, and we really couldnt be happier with the results. These folks know what they are doing, and they do it with integrity. Theyre now my go-to resource for plumbing issues.

  • Review 73 (2024-03-01 - Rating: 5)

    We have been using this company for several years now. Ryan came today to fix my water filter and clean my furnace. He was polite, friendly and helpful and explained some issues that we need to fix. He explained to her options and is going to follow up with me. Not pushy just realistic.. Highly recommend this group.

  • Review 74 (2021-01-28 - Rating: 5)

    I called EW today to get in asap for an appointment. Cindy answered- very nice. They were able to see me within an hour of my call. Angelo F arrived even a few minutes early! I received text updates when he was on his way, etc. He went above and beyond to help. Repaired my toilet, repaired my leak and asked what else I needed. Took care of snaking my other toilet while here and answering all of my questions. He was extremely professional, courteous, thorough and knowledgeable! He also explained everything so I could understand it! I was happy about the cost when finished. Overall giving Angelo and this company 5 stars and would highly recommend them!! Will be calling back if I need anything else down the road. Thank you Angelo!

  • Review 75 (2020-09-20 - Rating: 5)

    I have used E.W. Tompkins previously for boiler servicing and was always pleased with the results. This time the job was a little bigger. I needed to have my boiler cleaned and flushed, as well as installing a new radiator. Setting up the appointment was super smooth as I dealt with Cathy and she understood exactly what I was looking to have done and was extremely courteous and professional. When the day came for the job to be done the team of Jeff and Erica showed up right on time, introduced themselves, and went over the job and plans with me. After this they went right to work and they kept me updated the whole time in a polite and professional manner. The finished installation looks great and they left the work space clean and put back together.I would recommend E.W. Tompkins to anyone for jobs big or small. They are professionals who take pride in their work and care about the customers.

  • Review 76 (2022-07-27 - Rating: 5)

    Angelo and Brendan from E.W. Tompkins did an excellent job. They were professional, courteous, very efficient, and hard working. They removed an old garbage disposal and added new plumbing. They then installed a new whole house water shutoff valve, fixed an outdoor water faucet, and took information for an estimate to install a laundry sink. We were very pleased with every aspect of their work.

  • Review 77 (2020-09-12 - Rating: 5)

    Angelo came out and could not install a valve due to unforeseen problems. He was very friendly, and took his time to explain the situation. He was very patient, understanding with my lack of knowledge in this area, and told me the next steps I need to take in order for me to get a valve installed. I appreciate his time, advice, and knowledge. I also want to thank Cindy who was very knowledgeable when I called to schedule the appointment. She was very friendly and knowledgeable about my situation. I felt safe the entire time he was here and I know I will be scheduling a time for them to return. Thank you so much for being honest and though they were not able to perform service it was better than doing the wrong service. I am very pleased with the visit I had with Angelo.

  • Review 78 (2020-06-23 - Rating: 5)

    Receptionist Cindy was extremely friendly when I called looking for help. It was the third company I called and ended up going with them simply because of Cindy’s personable demeanor. Got us in for next day service For a non emergency issue. Scott was great. He was earlier than planned, but I liked that. Explained our leak and even showed me the damaged pipe. Repaired the issue very well and for a good price. Overall, very happy with the customer service and work that was done. Very friendly people. Will use them again.

  • Review 79 (2019-01-05 - Rating: 4)

    Husband made appointment based on reviews. Communication with the appointment was excellent, however I had to reschedule the first appointment due to the working running 30-40 minutes late. I was happy he called to let me know, but it made me have to take more time off work to meet them the next day.They fixed my issue and recommended I start looking into getting a new boiler.

  • Review 80 (2019-01-29 - Rating: 5)

    Consummate professionals!From the very beginning I felt like I was in good hands. Cindy, the Receptionist, was so kind and helpful. When I called in the morning to have someone fix a leak under my kitchen sink, she said she would try to get someone to me the same day if possible. She called me back and got two mechanics over within a couple hours.The two mechanics, Jeff and Noah, let me know through text that they would be there within about 30 minutes. Sure enough they arrived promptly. (They also attached a picture of the mechanic so you know who is coming to your house.) Jeff and Noah entered the house with covers for their boots, so as to not track snow in. (Why don’t more people do this?) They also took the time to explain the issues I was having with my sink, so I could fully understand my options.Jeff and Noah are super knowledgeable, fast, efficient as well as kind and courteous.Thank you to all THREE of you for really restoring my faith in costumer service. You serve as a great example of how a business should be run!

  • Review 81 (2021-05-06 - Rating: 5)

    Super efficient and very pleasant to work with, from booking my appointment to having the work completed. The contact was like no other, I totally knew what to expect including what technician would be coming. Would definitely use their services again! Angelo was very thorough and very friendly!

  • Review 82 (2019-01-15 - Rating: 5)

    We are first time home owners and this morning we found ourselves in need of a plumber because our drains were backed up. We googled local plumbers and came across E.W. Tompkins who had such wonderful reviews. We called them and spoke with Cindy who was very pleasant and helpful. She was able to give us a general idea of how much it would cost and a time frame of when they could come today. We booked an appointment for 2pm and Joe B. actually arrived about an hour earlier which was great because we wanted to get it fixed asap. Joe B. and his assistant came in and were very pleasant and professional. They advised what they were going to do and answered all our question. I am very happy with their service and would use them again in the future if needed. I highly recommend them.

  • Review 83 (2020-08-28 - Rating: 5)

    I had my main drain cleaned out. These guys did great work and are VERY reasonably priced. Jeff and Erica were on time, friendly, knowledgeable, and conscientious when they came to my house. They went above and beyond to make sure the job was done well and then cleaned up. I am so glad to have found my go-to plumber and would not think about going somewhere else.

  • Review 84 (2021-06-05 - Rating: 5)

    Adding a new review to a previous one because I can’t figure out how to make a new one...☺️As expected – Tompkins came through again with flying colors! Shaun was great putting replacing our old broken toilet and hauling it away. He was professional, efficient, and Friendly.We will call no one else anytime we need a plumber.Cant give these folks enough praise! Their rapid response and professional work was great. We had a bit of an emergency when we realized that previous workmen on a renovation project had perforated a hot water heater pipe under the flooring which wasnt discovered until the heat went on during the first cold snap. While we depended on our fireplace for keeping warm, Joe and Bill from EW Tompkins were diverted from their schedule, investigated the issue, and were able to return the next day to make the repair quickly for a very reasonable cost. Highly recommend them, we wont call anyone else.

  • Review 85 (2024-01-03 - Rating: 5)

    The technicians I met today were on time, friendly, communicated throughout the process. and they did an excellent job. Many thanks to your team!

  • Review 86 (2024-06-10 - Rating: 5)

    Tompkins was great. Marcus went through all plumbing areas to review leaks and changes required

  • Review 87 (2022-08-25 - Rating: 5)

    I had EW Tompkins out to fix my outdoor hose as well as my shower/tub faucet. They were on time, very professional and quick to get to work. They explained everything they were doing and what the problems were. Would recommend and use again.

  • Review 88 (2024-11-25 - Rating: 5)

    Best technicians ever, and very responsive to voicemails and texts.

  • Review 89 (2022-04-21 - Rating: 5)

    My copper pipe sprung a leak. Decided to have the water lines changed out to prevent further issues from old copper pipes. They replaced all the lines and added new shut off valves. Everything was done quickly and clean.I’ve used this company for a water tank replacement and a previous leaky pipe. All done on time and with a good price. I would recommend this company (I have and two friends were pleased with them a well) thank you!

  • Review 90 (2019-04-30 - Rating: 5)

    Noteworthy experience! Kudos to Mike S for his great work! ⭐️⭐️⭐️⭐️⭐️ Mike promptly assessed the problem with the boiler, and thankfully he was able to fix the issue! He was punctual, professional, knowledgeable and a friendly guy! My entire experience with this company from beginning to end was anxiety free - from my initial call to the receptionist up to the time Mike left our home! Totally satisfied with the service! Great service for a reasonable price...who couldn’t be happy with that? I definitely recommend this company!

  • Review 91 (2021-01-26 - Rating: 5)

    We replaced our kitchen counter and needed a plumber. This company was recommended by 2 friends. I called and was scheduled for service. Shawn came on time, was professional and quick. He hooked up our disposal and sink (we had changed to a single bowl from a double) and hooked in our dishwasher. I would highly recommend them and would use their service again.

  • Review 92 (2023-10-11 - Rating: 5)

    Very professional and respectful. They were on time. Did an excellent job. I would recommend E.W. Tompkins plumbing to anyone. Marcus the plumber was so professional. He explained everything to me. He did a wonderful job. He took his time and did everything he had to to. What a wonderful job. I would recommend E.W. Tomkins to everyone who needs their plumbing done.

  • Review 93 (2022-10-03 - Rating: 5)

    The faucet in one of our showers is difficult to regulate. I called E.W. Tompkins to look at it because they installed my Navient hot water heater. They came the next day, which is great; however, they have to come back another day because the job is more complex than I thought it would be. I dont have an access panel in this shower, so we have to install one first. The plumber was extremely nice and knowledgeable. I recommend them highly.

  • Review 94 (2021-02-02 - Rating: 5)

    Angelo F was great. He came on time and a text heads up. He easily took care of my issues and showed me what to look out for. He took his time to answer my concerns and then got to work. Scheduling was also really easy and I got an apt quick. The woman I spoke to over the phone was really helpful and kind! Will be going back there every time I have an issue

  • Review 95 (2023-10-10 - Rating: 5)

    Very pleased with the gas line swap for a higher BTU capacity stove. They arrived on time and did a great job. I will certainly use them again for future work.

  • Review 96 (2024-05-13 - Rating: 5)

    Update 4/29/2024I needed to have the trap on my main drain replaced it was done efficiently neatly and put back together as if nothing ever happened. The best plumbers I have ever done business with.UPDATE:I presented EW with quite the undertaking of moving a wall heater and installing a stackable washer & dryer in a very tight space. Jeff, Brandon, Angelo, Dawn Marie, and the others sent to do the job, were professional, friendly and, most importantly, it was a job well done! They are fairly priced as well. I would definitely recommend EW.I needed a new boiler after 35 yrs. Jeff & Erica were the ultimate professionals from the estimate through the finished job. All others from E.W. were also great. It was very rewarding to deal with a company that takes pride in their work. Thats rare today. I highly recommend them!!

  • Review 97 (2021-03-09 - Rating: 5)

    Angelo was awesome! He was in and out in under an hour, even put all of my stuff back! I had my dogs in another room and he was happy to have them out and around him while he worked, 3 other plumbers have been here and unable to fix my sink. Finally it’s fixed, looks so much better (without a bunch of accordion pipes) and the plumber was friendly! Definitely recommend!

  • Review 98 (2020-09-18 - Rating: 5)

    Angelo showed up right on time, if not a little early, and got right to work. He was super personable, professional, and took time to explain the issues we were having and what it would take to fix them. He unclogged a drain, repaired a pipe, and diagnosed another issue in the time he was here. Very reasonably priced. Safety protocols surrounding Covid were mentioned and followed. Will definitely be using this company in the future!

  • Review 99 (2022-11-04 - Rating: 5)

    Couldnt be more pleased with the service received from this Company. Had old galvanized pipe replaced, which over time had clogged and caused backup in the kitchen and tub drains. Angelo did a fantastic job replacing the old piping, including a better configuration and sizing of the new piping. He explained in detail the work he would be performing before beginning the job, and also after. He was professional, friendly, knowledgeable and left the work area immaculate. I highly recommend this business for plumbing needs.

  • Review 100 (2020-08-18 - Rating: 5)

    Angelo was great! Extremely professional and efficient. Explained the process and what the repair would take. (He was also very friendly to our dog which goes a long way for us).The whole process from calling to booking, to getting a heads up that Angelo was on his way, and was in fact going to be early to the job was all seamless and really great. I highly recommend E.W Tompkins.

  • Review 101 (2022-04-14 - Rating: 5)

    Robert detected the source of the leak in a pipe in my basement. He was knowledgeable and professional and willing to do other work too. I would recommend Robert to friends and family. I was able to get an appointment within 24 hours of my phone call to the company. My overall experience was exceptional!

  • Review 102 (2024-08-21 - Rating: 5)

    Very happy with service from EW Tompkins. I have used them multiple times for drain/plumbing repair and would absolutely contact them again for any further plumbing needs. Reliable, great service.

  • Review 103 (2019-05-28 - Rating: 5)

    Great company! Very fast response and came out the day after I called. Both employees that came to replace my outside faucet were very professional, polite and worked very quickly/efficiently.The price was a tad bit more than I was planning to spend, but overall I would use them again if needed.

  • Review 104 (2019-06-19 - Rating: 5)

    Called for maintenance of furnace and a/c units, as these had not been looked at for a few years. I was given an appointment about a week out, which was fine for this service. The technician texted me 15 minutes prior to his arrival and was right on time. He was knowledgeable and friendly completing the service spending almost 2 hours cleaning and testing. There was no hassle about Service Agreements, which was nice and the charges for the services were fair. I asked a few questions unrelated to my service concerning water heaters, and he gave me a great deal of information to consider. I found the technician and the appointment process to be high quality and will be using hem again.

  • Review 105 (2022-12-21 - Rating: 5)

    The greatest heating and cooling around. I was very pleased after getting to know the company when I called and the HVAC Tech. Bram was wonderful. He showed me pictures of all duct work in my crawl space and stated all is great. They are definitely the greatest company around.

  • Review 106 (2020-12-14 - Rating: 5)

    My family has called on E.W. Tompkins for many different jobs since purchasing our house. They are consistently awesome to interact with over the phone and in person, and they do excellent work. Their response time is amazing; I called about a leak in the evening (around 6 or 7 pm) and they called me back the same night, gave me advice over the phone, and had Angelo come over the next morning! Id give 10 stars if that was an option.

  • Review 107 (2023-12-22 - Rating: 5)

    E W Tompkins Plumbing saved our Christmas. We needed a gas turn off valve installed behind the malfunctioning stove in our newly purchased home so our new stove could be installed. We called Dec . 21st, Job was done on Dec. 22nd and new stove can be installed Dec. 23rd. Thank you so very much!!

  • Review 108 (2021-04-12 - Rating: 5)

    Thank you so much! I called and someone was at my house within one hour. Shaun was extremely knowledgeable, friendly, and professional. He took the time to explain what was going on and what needed to be done. He fixed the problem with ease. I cannot say enough good things and I am so grateful he was able to fix the problem!! We will definitely call if/when needed again!

  • Review 109 (2022-12-02 - Rating: 5)

    Bob was very professional and personable. He explained everything in detail with what he was doing. I will definitely call again for any other services I may need.I highly recommend E.W. Tompkins for their excellent work.Thank you!

  • Review 110 (2021-06-18 - Rating: 5)

    My original appointment was confirmed by email and gave me a picture of who would be coming out. I was Kept informed by email of arrival time. Erica entered my home taking Covid precautions into account, was respectful of my property by wearing shoe booties and explained everything that was being done.Fast and effective service. Very pleased and would definitely use this company again.

  • Review 111 (2021-02-16 - Rating: 5)

    This company is very responsive and get the job done professionally! My tenants couldnt rave more about the work they did and how nice Angelo F. Was thank you and Im sure that we will be doing business again with them very soon they more than likely will be my go to plumbing company. Hopefully there isnt any other issues for now though. Thanks again and I hope business is well!

  • Review 112 (2020-06-19 - Rating: 5)

    I needed a sink and faucet replacement in my kitchen. From the initial phone call to book my appointment and throughout the service process, the staff at E. W. Tompkins was professional, courteous and of high quality. Scott, our service technician was knowledgeable, thorough and polite. This company is wonderful and I would highly recommend them!

  • Review 113 (2021-11-19 - Rating: 5)

    I give them 1,000 stars! This is the second time they have literally saved me...this time a sump pump that died. There are not enough words to express my gratitude to EVERYONE for being so patient, kind, considerate, professional and understanding, and for an elderly elder, it truly was a life saver for me. I would not think twice to recommend their services to anyone and especially to other Seniors. There is no doubt in my experience or my mind that they are truly THE BEST. Thank You all again for all that you did for me. MaggieG

  • Review 114 (2018-10-16 - Rating: 5)

    The staff (Cathy)is incredibly friendly with quick response. I called because I had problems turning on my furnace and luckily someone was in the area and within 20 minutes I had Jeff G. at my house. He was very knowledgeable and professional. He was able to diagnose the issue quickly and solve it within minutes. I will definitely call them again for any future work I may need in the future. Highly recommended!! Thank you!!

  • Review 115 (2021-12-20 - Rating: 5)

    My wife and I woke up to find our down stairs ceiling, which is right below our master bathroom, leaking. After calling a few places that either didn’t answer or could not make it out to us for a couple days, we called E.W. Tompkins Plumbing. We scheduled the repair with them and they came out right away. Robert was on time, very professional, and very knowledgeable about what repairs that were needed to do the job right and make it last. The price quoted to us was exactly what they said it would be which was a fare price, especially with the quality of work and expertise Robert brought with him. We highly recommend Robert and E W Tompkins for all your plumbing needs. Thank you Robert for your quick and reliable service!

  • Review 116 (2023-12-13 - Rating: 5)

    Called for a tankless water heater service; staff on the phone were professional and friendly, the plumber showed up exactly on time and was also professional, helpful, friendly, and efficient. Ill be calling for any other plumbing needs in the future.

  • Review 117 (2022-05-09 - Rating: 5)

    The guys from EW Tompkins we’re great, they found the leak and made the recommendations to repair. They also installed a dishwasher for me. They found that the wrong copper pipe was used originally (meant for heating not water lines) and identified other places it should be replaced. Great work, communication and professional. Will definaltely be using for my future plumbing needs!

  • Review 118 (2020-04-06 - Rating: 5)

    I really like how Mike took the time to explain what was going on with my pipes in the basement as well as providing options on what needs to be done in order of importance. They’ve been extremely flexible in accommodating service times that won’t interrupt service for my tenant. Highly recommend. They did a great job and will be using them again in the fall to service my boiler.

  • Review 119 (2020-09-10 - Rating: 5)

    E.W. Tompkins Plumbing Heating Cooling is the BEST plumbing company I have worked with. They serviced our home in Columbia County. As a real estate broker in New York City I have dealt with many plumbing companies. E.W. should stand for Easy Way to solve your plumbing issues. I called E.W and spoke to Cindy, I told her the water tank wasn’t working but I couldn’t get anyone to respond to my calls. E.W. jumped on it and actually had a service tech out to my place the next day! When Cindy says she will call you back she does! Then the water tank wouldn’t fit!!! No problem they came back the next day! Then there was an electrical issue and the head tech came back that afternoon and got it working until and electrician could come. I couldn’t be happier with their service, friendliness and CAN DO ATTITUDE!!!! You are in good hands with these folks!

  • Review 120 (2021-03-18 - Rating: 5)

    Angelo your plumber was most professional, couteous, friendly and knowledgeable. He did a great job and came quickly to my request. He kept me informed when he was arriving. Very helpful and cleaned all around even putting things away neatly. Thanks again.

  • Review 121 (2021-03-18 - Rating: 5)

    Angelo was excellent and professional. He disconnected a water filtration system and fixed pipes with new pipe straps that had caused banging noises. He even took the old filter system with him so we did not have to worry about getting rid of it. Very neat and he cleaned every thing up for us. Highly recommend.

  • Review 122 (2018-11-17 - Rating: 5)

    Outstanding service! Email communication was great, agreed our needs and even laid out possible dates and times to complete the work. The plumber arrived exactly on time, was meticulous and courteous ... did the job and provided an excellent report as well. Their 21st century use of automated text messaging to give you a picture of the technician before arrival is an important safety feature and is greatly appreciated. We will absolutely continue our relationship with this business!

  • Review 123 (2021-06-28 - Rating: 5)

    Everything was perfect- from diagnosis to estimate, to completion of job.Love that we get a text when staff will be arriving. They were on time and on task.They diagnosed a problem garbage disposal and installed a new one as well as fix our 30+ year old outdoor faucets.Staff is thorough, efficient and pleasant to deal with. They keep you updated as needed and do not perform tasks that are unnecessary once they get a good look at the job.They walked us through everything so we understood it.Covid protocols are strict and enforced.I would HIGHLY recommend EW Tompkins!!!

  • Review 124 (2021-05-12 - Rating: 5)

    These guys were fantastic. I had the main waterline replaced preemptively and the estimate was reasonable, the service EXCELLENT, the staff courteous. After a walk through I got my estimate in an email, clicked APPROVE and scheduled the appointment. I worked with Steve, Shaun, Scott at the house, but even the staff at their offices was bar none easy. to deal with and very professional. Followed Covid protocols too. They also send text alerts with the a picture of who is being dispatched and let you know via text when to expect them. I will always use these guys for my plumbing needs.

  • Review 125 (2019-07-09 - Rating: 5)

    I am extremely pleased with the repair that was done to my broken outside faucet today. Shaun was able to replace it in a timely fashion with a new frost free type and replace the inside shutoff as well. He was friendly and professional in every way. I didnt think this was any easy job, but he did it in a timely manner at a fair cost. I would gladly call E.W. Tompkins again for any plumbing repairs in the future. Great job! Thanks.

  • Review 126 (2020-10-16 - Rating: 5)

    Everyone from E.W. Tompkins were fantastic. Jeff fixed the issue and was awesome. Angelo was great too. the notifications kept me up to date on everything that was going on with my appointment. I will continue to use E.W. Tompkins for all my plumbing needs, as I have since I found them. They are wonderful to deal with and take the stress out of plumbing issues.

  • Review 127 (2024-06-24 - Rating: 5)

    Great company! Got the job done with care and professionalism! Fair and transparent pricing.

  • Review 128 (2023-10-06 - Rating: 5)

    Had new Weil-Mclane boiler installed, came out good. Booking another job with them now. If all goes well I’ll have more work down the road, have many rental properties. Will add photo later.

  • Review 129 (2024-07-09 - Rating: 5)

    Thanks for a great experience! Our technician was professional and friendly and our problem was resolved quickly.

  • Review 130 (2020-02-26 - Rating: 5)

    I am highly recommending E.W. Thompkins. Jeff and Angelo who did plumbing in my home were very professional and friendly. They arrived timely, and the cost came under the estimate. They cleaned up after themselves.In the original meeting to go over what needed to be done and the estimate, Jeff listened, checked areas to be fixed, and explained the process to me.I am very pleased with the job done, and will not hesitate to call on them again.

  • Review 131 (2023-01-06 - Rating: 5)

    Angelo came early- and was so pleasant and efficient. Knew the problem right away and explained everything so we would not have this problem again. Will never use anybody else. Tompkins have made it to my phone and I will sing thier praises to all I know.

  • Review 132 (2020-08-11 - Rating: 5)

    Jeff and Erica removed the piping and a water tank for a solar hot water system I installed 10 years ago, that hasnt worked right for a long time. They gave me an estimate for cost and time that they delivered on. They were prompt, courteous, efficient, informative, and professional. EW Tompkins is now our go-to plumbing company.Also, I like that they hired a female apprentice, tells me theyre interested in keeping up with the times.

  • Review 133 (2020-11-06 - Rating: 5)

    Our sump pump failed and started flooding the crawl space. We were able to schedule an appt for the next day. Angelo showed up a few minutes early, was very considerate, wore a face mask and shoe covering. Politely explained everything he did and what the issue was. Answered all our questions. We were very happy with the service.

  • Review 134 (2023-06-02 - Rating: 4)

    EW Tompkins replaced faucets on 3 bathroom sinks . They did a great job. They were punctual and professional. I would recommend them.

  • Review 135 (2019-09-04 - Rating: 4)

    The guy Jeff who came to do the plumbing was amazing. However, it was too costly to be true. The job only needed half an hour to be precise but I was charged for an hour and a half at an hourly rate of $125 plus the $69 inspection fee. Happy with the work but definitely not happy for the amount I had to pay.

  • Review 136 (2022-03-28 - Rating: 5)

    We had Steven from E.W. Tompkins come and run a gas line to our grill on our patio. He did a great job, was quick & efficient & explained everything when he was done.We recently had Jeff come to change expansion tank near our furnace, he did a great job & we are planning to use them in the future.

  • Review 137 (2021-03-02 - Rating: 5)

    In the current COVID times it can be difficult to have contractors come to your home. After issues with appropriate masking and severe overpricing from one of their competitors a couple of months ago on a different project, I was looking for a change in plumber to do a change out of my kitchen faucet and garbage disposal. Not only did they deliver on protecting all of us by appropriately masking and keeping social distance as much as possible, Scott delivered on the best customer service I have ever had with a plumber. He was on time at the start of the service window, communicated well with myself and my wife, was very polite, and completed the job and cleaned up the ‘mess’ before he left. Invoice was written up and very fair given the amount of time he spent working on this project. For the bottom of my heart- thank you EW Tompkins- you’ve got me sold on switching to you for all of my plumbing needs.

  • Review 138 (2020-09-08 - Rating: 5)

    I will like to thank Angelo F. from E.W. Tompkins Plumbing Heating Cooling for providing outstanding work that was completed at my residence. Angelo is very courtesy, professional, knowledgeable and most importantly efficient. He did an excellent job. I was definitely pleased with the outcome of his work and Im looking forward to using your services in the future.

  • Review 139 (2019-01-10 - Rating: 5)

    We moved into a new house and the drains were beyond clogged and not drain no matter what we tried. After finding E.W. on Home Advisor they setup an appointment right away and Will C. had everything cleared and running in less than hour! Super helpful and friendly and the rates were pretty good! Definitely will use them again for any other plumbing needs that come up!

  • Review 140 (2020-09-04 - Rating: 5)

    Angelo F, was courteous , and a skilled professional who was on time. He assessed the job that needed to be done and completed his task . I wish all Service calls from vendors were handled with such efficiency and professionalism. He placed a covering on my rugs going to the work area and cleaned up same. Like he was never there. E.W. Tompkins is lucky to have him as an employee. I would use this company in the future.

  • Review 141 (2022-04-11 - Rating: 5)

    E.W. Tompkins was super responsive to our call, getting someone over right away when we called with an emergency issue. Problem was resolved. They told us some ways to make improvements/updates but didnt try to force any unnecessary expense upon us. Will definitely use them moving forward

  • Review 142 (2023-02-20 - Rating: 4)

    New dryer install - required a change-over of the gas supply line with a new fitting at the gas source. Polite & resourceful, Kevin arrived ahead of schedule, got the job done efficiently including some problem-solving to adapt the extremely old vent set-up.

  • Review 143 (2018-06-28 - Rating: 5)

    The plumber arrived on time for both the evaluation and repair work. He was prepared for the job and completed it efficiently. I no longer have water spewing from my washing machine drain hose onto the floor! I will definitely call EW Tompkins for future plumbing issues.

  • Review 144 (2018-10-31 - Rating: 5)

    Excellent service from start to finish. Easy scheduling, text reminders that make it simple to confirm and know when your service professional is on the way to your house, and friendly and efficient on-site work! Had a tough shower clog that they fixed with ease. I would absolutely book again with EW Tompkins for any plumbing needs.

  • Review 145 (2020-10-27 - Rating: 5)

    I had been with another company for over 3 years, but they became too busy to have time for me. They left me hanging with a blocked bathroom sink for two weeks, with no service date in site. I decided that it was time to find a new Plumbing and Heating Company. I called E.W. Tompkins and was greeted warmly and professionally. She explained the various tiers of service for this type of repair and the prices are fair. They set me up with an appointment for the next business day. Mike arrived during the promised arrival time range. He was courteous and professional and fixed and repaired my sink in no time! E.W. Tompkins has a new customer in me. I will now be calling them for all of my plumbing and heating needs.

  • Review 146 (2022-11-22 - Rating: 5)

    They were great! They got us squeezed in on the same day that we called! Coldest day of the year so far and we had no heat with 2 babies in the house. They were so professional and helpful! I highly recommend

  • Review 147 (2021-12-03 - Rating: 5)

    Had Robert to come out and hook our new gas dryer to our system. Professional, took his time to explain his work and he won me over because he didn’t talk down to me (like some other contractors have). I would highly recommend him for any job.

  • Review 148 (2021-12-07 - Rating: 5)

    A “handy man” from a different company fixed my faucet about a year ago and the other day we noticed a leak in our upstairs bathroom faucet that was dripping into the living room ceiling below on our Christmas Tree!!. E.W. Tompkins was very easy to contact and schedule an appointment for when I needed them. Robert, a certified plumber, came and diagnosed the problem immediately. He went out and purchased a new faucet and installed it in no time. It looks beautiful and no more leak! I am so glad that I had a professional plumber do this and didn’t waste my time with a handy man. I will stick with the professionals at E.W. Tompkins from now on!

  • Review 149 (2021-04-21 - Rating: 5)

    A pleasant experience to work with their staff. They always texted you so that you knew that they were on the road to your location and would be arriving shortly. They require their staff to wear masks to protect against COVID-19 and ask that the homeowner do so as well. Perfect during these difficult times. The workmanship was of the highest quality. As professionals, they completed the work quickly, had all the necessary supplies and tools, and cleaned up after themselves. They were always courteous, explained the repairs to the homeowner of what they found, and the costs were reasonable. You can’t ask for more than that.Nick K

  • Review 150 (2018-12-04 - Rating: 5)

    Jeff G was very detailed in breaking things down as to where I could understand what the job entailed and what should and could be my next move in getting the job completely done. Eventually i will need a new broiler, but also needed a few radiators to start dispersing some heat...(which they were not!)...now they are, full speed ahead! Great people to work with so far. Cathys customer service was both professional and pleasant. Thank you! 😊

  • Review 151 (2020-04-29 - Rating: 5)

    E.W. Tompkins Plumbing did a great job for us. I scheduled the job online and they called to go over any issues before arriving. They arrived on time and cleared our clogged drain quickly and gave us some tips on avoiding the issue in the future. If I have any plumbing problems in the future I will be calling them. Great service!

  • Review 152 (2020-03-31 - Rating: 5)

    We have been looking for a good plumber for awhile now and found E.W. Tompkins online. Basedon their great reviews, we decided to give them a try and were highly impressed. Mike cameto fix a toilet problem and we found him to be highly knowledgeable and a consummate professional. We would highly recommend this company.

  • Review 153 (2021-12-18 - Rating: 5)

    They came on time and quickly installed the water heater which works great. they beat the price of a few other places i called, altho on the phone i was told a price and they actually charged me $75 more, calling it the set price. quality of work excellent.

  • Review 154 (2020-11-06 - Rating: 5)

    Thorough, professional work to repair and reseat toilet that had originally been installed with sketchy floor supports and cheap flange.Scheduled job quickly and arrived promptly. Kept us informed while repairs were being made and explained it all once finished.Highly recommended!

  • Review 155 (2020-04-03 - Rating: 5)

    Angelo worked on my plumbing clog as if it was his own house! He got right after it! He new what he was doing and was fast and efficient and kept everything clean. The cost was very reasonable. E.W. Tompkins is the only plumber programmed into my phone now! Thank you!

  • Review 156 (2021-07-19 - Rating: 5)

    Angelo of E.W. Tompkins was there within a few hours of me calling about my plumbing issue! He did a great job diagnosing it, explaining my options, and helping me take preventative action to avoid future issues. Thanks for the fast response and great service!

  • Review 157 (2020-02-14 - Rating: 5)

    The office staff was pleasant and able to schedule us a same day appointment. The gentleman scheduled with us came on time and texted when he was on his way. He was kind and knowledgeable and worked quickly to resolve our problem! I would highly recommend!!

  • Review 158 (2018-11-13 - Rating: 5)

    Company was very professional. I put in a request on home advisor and they reached out to me quickly. Gave me a competitive quote and communicated promptly throughout the process. Enjoyed working with them, would highly recommend.

  • Review 159 (2018-12-04 - Rating: 5)

    I had a fully clogged bathtub drain. I used my own power snake to work on it. The snake quickly became clogged but I was finally able to remove it and large chunk of hair. The drain was still clogged at this point . I called E.W Tompkins through Home Advisor. Cathy called me immediately. She was able to work me into their schedule. Two plumbers arrived within 90 minutes. They worked on the clog for about 20 minutes and were able to get it cleared. They are very professional and cleaned up when the job was done. I would definitely recommend them for any plumbing work.

  • Review 160 (2021-04-06 - Rating: 5)

    The pressure relief valve on my home hot water tank was dripping water. Sean from E.W. Tompkins arrived as scheduled with a text received 10-15 minutes prior. He explained the problem and options for repair, completed the repair in a timely fashion, and suggested some regular preventative maintenance before leaving. I mentioned another plumbing related issue I had beem having, and he offered suggestions as to a cause and solution. I would definitely call for future issues and recommend them to friends.

  • Review 161 (2021-06-14 - Rating: 5)

    The plumber from E.W. Tompkins Plumbing Heating Cooling was professional and new his job well. He was courteous, friendly and cleaned up after finishing the job. I was extremely satisfied and would give him and the company a 5 star rating. I would recommend them to friends and family. Next time I need a plumber I want to ask for the same person.

  • Review 162 (2019-10-31 - Rating: 4)

    Technician arrived on time. Work was done promptly, with attention to our pets and home. The plumber was well organized, knowledgeable, and polite. Installation went smoothly and the room was left spotless.All-in-all the experience was very positive. I recomend E. W. Tompkins!!

  • Review 163 (2021-08-08 - Rating: 5)

    I cant say enough about this business. From the ladies that answer the calls to my service guys Steve and Mike. They were all friendly and professional. They worked with my schedule and even accommodated me and wore their cloth booties in my apt bc I dont wear shoes in the house. They are knowledgeable, do good work, didnt make a mess and were efficient. Steve explained everything to me and was very patient while answering all my questions. Fixed all the issues I had with my tankless hot water system!!! Will always use E.W. Tompkins for all plumbing needs. Will also recommend them to anyone needing any of the services they provide. Thank you guys!!

  • Review 164 (2020-10-28 - Rating: 5)

    I have had E.W. Tompkins out to my house on three separate occasions including valve replacements and a hot water heater installation. I have been happy with all of the work that they have done in my home. They are courteous, professional, and fair! I will continue to call them for my plumbing needs in the future.

  • Review 165 (2022-04-16 - Rating: 5)

    My sump pump in my crawl space stopped working. E. W. Thompkins was recommended to me by another plumber who does not do sump pump installations and I was so glad for this recommendation. The company first sent Robert immediately to install a new sump pump but he couldnt get into the crawl space as there was 2 feet of water in a 4 foot high crawl space. Robert was very nice and calmed me down as I was freaking out not sure what I was to do next. He explained to me that I had to get someone to drain the crawl space of water. I did have a company drain the crawl space and Robert came out again to install the new sump pump but because the old sump pump was not working the water in the crawl space was filling up again so he was not able to go down in the crawl space. I had to get the other company to come back and drain it again and they were able to leave their equipment so that I could drain the water before E. W. Thompkins sends someone to finally install the new sump pump . This final time Angelo came out to install the sump pump. He showed me the new sump pump before installing it and that it is made of heavy metal and will stay in place in the sump pump pit. He showed me the old sump pump which was made of plastic. He cleaned up and took the old stuff away. Everyone in this company is professional and courteous and patient with me stressing out over this situation.They set up a time when they can come and send you text messages before coming to your house. Both Robert and Angelo were a little before the time they were due to come.I was very satisfied with the work they did and will use them again for any plumbing needs in the future. I definitely would recommend E. W. Thompkins.

  • Review 166 (2019-11-22 - Rating: 5)

    Jeff G. was very prompt and a very nice guy. Very knowledgeable. Diagnosed the problem with my boiler and came back with the necessary part within the hour. Fast service. Digital billing was a plus. I will definitely call this company again.

  • Review 167 (2021-10-01 - Rating: 5)

    I requested an online chat on the E.W. Tompkins website and was quickly responded to by the owner Cathy, who’s diligence in getting me on the appointment schedule was truly appreciated. I can’t say enough about my plumber Jeff D., he was truly kind, courteous and more than willing to answer any and all of my many questions with patience and grace. He is truly an asset to Cathy and E.W. Tompkins!

  • Review 168 (2022-04-20 - Rating: 5)

    Very responsive. Angelo was sent. He analyzed the situation thoroughly, fixed the problem, and then found a few other issues to address while he was there and still within his one hour time frame. I’d call them again any time for any other HVAC or plumbing related work.

  • Review 169 (2020-10-19 - Rating: 5)

    What a team! Cindy, Angelo and Shaun helped us accomplish a ton of projects we had put off , and got us back loving our home! We replaced 3 toilets , 2shower heads , 5 faucets, addressed a problem garbage disposal , as well as chased down pesky leaking valves in the wall. TRULY GOOD SERVICE ! We would recommend this group whole heartedly. Very knowledgeable and professional . Thanks!

  • Review 170 (2021-04-13 - Rating: 5)

    Angelo was excellent--he was understanding when we had to reschedule, and on the day of, he was on-time and very efficient. He was able to clear out an absolutely devilish clog from my bathroom sink in no time. Would absolutely recommend and use again.

  • Review 171 (2024-11-11 - Rating: 5)

    Timely and they fix things quickly. Upfront quotes

  • Review 172 (2023-08-07 - Rating: 5)

    These guys showed up on time and with the correct materials. They worked quickly and professionally to install a new water heater. They did a fine job and left no mess.

  • Review 173 (2022-06-03 - Rating: 5)

    Our technician Sam was very thorough not only in his investigation and diagnosis of our AC issue, but in his explanation to us. He was friendly, professional, on time and patient. I would absolutely recommend this business.

  • Review 174 (2024-11-23 - Rating: 5)

    Repaired older boiler quickly and at a fair rate

  • Review 175 (2018-12-12 - Rating: 5)

    I called at the last minute and they were here in twenty minutes! Will was very professional and thorough. He was able to fix what another plumber could not. Very knowledgeable. I definitely have a new go to plumber! Thank you very much!

  • Review 176 (2020-11-08 - Rating: 5)

    The plumber was very professional and thorough. He took all necessary Covid precautions and I thought the prices were reasonable. Love that they used text notifications and the billing was electronic. Made everything very convenient.

  • Review 177 (2021-09-29 - Rating: 5)

    This company is the best! They were quick to respond and schedule the work. The plumbers didn’t try to upsell me, and worked to figure out what worked best for my older house. They were trustworthy and I definitely plan on using this business again.

  • Review 178 (2020-05-06 - Rating: 5)

    Working with this company was an absolute pleasure! The receptionist was super friendly, gave me all the details I asked for, and every cost was upfront and explained clearly. I was able to get a technician out to my moms place the next day for installation. Shaun the technician was prompt, helpful and friendly. I will definitely be using this company in the future, and recommend this company! They also were very conscientious of our current conditions with Covid-19, wore proper PPE and all.

  • Review 179 (2018-05-30 - Rating: 5)

    Prompt, courteous service, reasonable and great work. I thought I needed 2 outdoor faucets replaced and a valve. But as they pointed out, one of the faucets was fine and just needed to be tightened. I would definitely hire again and recommend highly!

  • Review 180 (2021-04-28 - Rating: 5)

    Arrived promptly & used covid protocols. Diagnosed leaky faucet issue & repaired. Good clean up. Looked at 2 other toilets in house as well as one I had issue with & dud simple fix on one. Highly recommend

  • Review 181 (2023-09-12 - Rating: 5)

    I was impressed that I got a same day appt. and he was early! Rich was very professional and competent and an all around nice guy. Thank you and I will surely reccomend you guys to my friends.

  • Review 182 (2020-09-22 - Rating: 4)

    They answered our call and give us an appointment right away. The day before they send us a picture of the technician with his name and phone number. Angelo came and did the job. He did not have the requiere part (1” elbow) and he went to Home Depot to get it. I did not like that, but it is what it is. He was professional and explained everything that he did. Will probably hire them again. Next time I will have the parts here.

  • Review 183 (2019-11-24 - Rating: 5)

    I had the pleasure of working with Jeff on one of my boilers for a faulty check valve. On his arrival, he was polite and professional. During the service, he explained the overall condition of the boiler and gave me recommended solutions to ensure the boiler continues to operate at optimum efficiency. He did not try to upsell things that were not needed, unlike the competition. He is extremely knowledgeable in his work and was very upfront with pricing as well. Pricing was very fair and the completed job was superior. Jeff went above and beyond and it was evident that he works hard to earn your business. I cannot thank Jeff and the team enough for working with me, as I will be using EW Tompkins for our 20 plus rental units and rehabs.

  • Review 184 (2020-03-19 - Rating: 5)

    I was very pleased with my recent decision to use EW Tompkins Plumbing for one minor job, and another more major effort at our home. EW Tompkins came right away to do a FREE estimate of the job and provided a quote the same day. After getting 3 other quotes they were by far the best price – and one of the plumbing companies I had contacted…..(*which is recognized as a very popular and highly recommended company in the area) charged me $90 service call just to come and look at the job – then their quote was the highest of my 3 quotes! EW Tompkins keep in regular touch with me and immediately provided alternative quotes when I decided not to do one of the 3 original tasks as it was not critical.After several months as I was travelling quite a bit this fall, we locked in on a date and Joe from the EW Tompkins team was assigned to the project. They communicated with me to verify the appointment and then contacted me directly when Joe was on his way and right on time for our morning appointment.Joe did the work fast and efficiently and he did not complain when he had to work around a very difficult access area to pipe replacement which created extra work and time. After 3 hours on the job Joe presented me the job invoice with it matched the quote to the penny and he was able to process the payment via credit card from his phone.I have had a tough time finding a plumber as they seem to be all very busy, and ones that I had used in the past simply did not return my calls…..so is great now that I have EW Tompkins to contact as they will be my #1 go-to guys from here forward.Very pleased with the price, service and quality of the work!

  • Review 185 (2024-08-05 - Rating: 5)

    Excellent service. On time and problem resolved. Thank you so much.

  • Review 186 (2022-04-18 - Rating: 5)

    Hired for a new on demand hot water heater install. Crew was friendly and professional. Good quality of work done in a timely fashion. Quote was on the expensive side relative to what I was estimating, but still reasonable.

  • Review 187 (2024-01-01 - Rating: 5)

    I had them replace a kitchen faucet, they were very upfront with the cost on the phone and there were no issues before, during or after the work was completed.

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