Tom Drexler Plumbing, Air & Electric

Located in West chester, Ohio

Address: 6170 Centre Park Dr, West Chester Township, OH 45069, United States

Phone: +1 513-580-4665

Rating: 4.8

Services

On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-11 - Rating: 5)
Fantastic job by Thomas to install a ceiling fan! He was very professional, thorough and friendly. He explained everything he did in detail, and the price charged was very fair for the job. Highly recommended!

Review 2 (2024-09-11 - Rating: 5)
Website was easy to use for booking appointment. Super fast response; service arrived within hours. It was obvious the person was highly knowledgeable and willing to do the hard work of replacing a leaky gas water heater all on the same day. In addition, he was professional, personable, cleaned up work area, organized, and, by everything I saw, a huge asset to the company as I definitely will use this company for future plumbing work. A+++

Review 3 (2024-12-12 - Rating: 5)
I encountered several issues with receptacles and breakers in my house. Kevin promptly arrived and conducted a thorough investigation, explaining the details to me in detail. His honesty was evident, and I could sense his expertise. He worked efficiently while ensuring the job was done correctly. I’m delighted to inform you that power has been restored, and everything is back to normal.

Review 4 (2024-12-30 - Rating: 4)
All around great service. Plumber fixed both toilets and replaced two faucets. A good job. Unfortunately he left a small bottle of blue dye on the floor which I didnt discover before my dog did in the middle of the night. A lot of blue spots on my carpet...and dog, lol. The company understood and processed a refund for me.

Review 5 (2024-12-20 - Rating: 5)
The technician Cole Williams came out to help me figure out what was needed to upgrade my sink and faucet with something newer. He told me exactly what was needed to install the new sink, but he also took the time to show me potential/unforeseen plumbing issues that I may need to have addressed as well. Things I didn’t even know about, he not only identified them but gave awesome explanations on what exactly needed to be done and why.This was the most thorough and detailed visit by a plumbing professional that i have ever had. The quotes given to me were incredibly fair and reasonable for the job, I will absolutely be using Tom Drexel for future jobs here soon. I highly recommend them.

Review 6 (2024-11-14 - Rating: 5)
Rhys was extremely professional and knowledgeable. He also took time to teach me a lot about my appliances. His service was top notch. He was also very kind and patient since there were little kids running around while he was here. Thank you!!!

Review 7 (2024-10-17 - Rating: 5)
First time caller to Tom Drexler.Many things impressed me along the way.The initial contact was pleasant and helped with scheduling a quick appointment. The appointment updates were communicated nicely along with an option to track the location of the arriving technician. The same day appointment had the issue quickly identified.Our technician, Mr. Schantz, was very reassuring with his recommendations. The large repair was done efficiently and with high quality.We appreciated the efforts of our master plumber technician and will be calling again in the future when needed.Thanks again,Bruce & Julie

Review 8 (2024-12-17 - Rating: 5)
Due to high water bills, I suspected that there was some sort of a leak. Rhys came out and found the issue promptly. He also gave me some insight on things unrelated to the leak. Super honest and professional. He explained the issue was an easy fix that he could do but also said it could be done ourselves. I really appreciated that. Definitely recommend!

Review 9 (2024-10-24 - Rating: 5)
Awesome, hard working and friendly guy. He put my water heater in pretty fast considering that I’ve been without hit water for over a week waiting on another company that was very difficult to even get an answer or a phone call back. So I very happy that I chose Tom Drexler Plumbing and Electrical Company!

Review 10 (2024-11-20 - Rating: 5)
Mr. Rhys Schantz was very helpful. He was very professional. When he arrived, he identified himself, I explain the problem I had, he inspected the whole area impacted and told me what the issue was and what needed to be done. He gave me the price and I told him to proceed with the repair. He replaced some parts, cleaned the area and re-inspected the area to ensure that there were no more issues. He said that if I had any problems, I could contact him and he would take care of the problem. He exemplifies what good customer service is all about. Thank you Rhys!

Review 11 (2024-11-22 - Rating: 5)
I missed the first appointment and the technician still made it out the same day. He was informative and willing to provide details of what he was doing and why. Prices seemed a little high but I’m also unfamiliar with average pricing. All in all a great service.

Review 12 (2024-09-09 - Rating: 4)
Great service. I asked for a tune up and they arrived on time, did a great job making sure there were no problems and everything was running smoothly. They explained to me everything in a detailed manner and professionally.The prices for membership and tune up are good value as well.The only issue is their pricing on replacing the Defrost control board. Its a bit too high for a simple replacement of a control board.

Review 13 (2024-09-04 - Rating: 5)
We needed a replacement water heater right away, and we chose Tom Drexler Plumbing. At first it was price, as they came in below other nearby companies and they had extremely positive reviews. My choice was validated when their technician - Cole - arrived. Not only did he explain everything he was doing in an easy to understand way, but he finished the job quickly and without any issues. Cole was also patient and friendly with my overly protective puppy, for which he should be commended.

Review 14 (2024-10-01 - Rating: 5)
We were dealing with a seriously flooded basement and needed help ASAP. After very disappointing experiences with other plumbers, I called Tom Drexler. WOW! Greg quickly responded to our service request and was amazing. AMAZING! He was professional, personable, immediately diagnosed the problem, and his transparency was refreshing! As promised, he returned the following morning, got straight to work, and the problem was solved at lightening speed.I cannot say enough good things about Greg! If youre looking for a plumber who knows his stuff and will give it to you straight, call Tom Drexler and request Greg. You wont be disappointed!! Thanks, Greg!

Review 15 (2023-11-01 - Rating: 5)
Our plumber was very good; Jordan was professional, honest, cleaned up well.He had to come back twice because the city waterworks had not fixed an issue preventing him from turning the main water off. He was very patient.Good man and I will ask for him the next time we need plumbing work

Review 16 (2024-12-19 - Rating: 5)
I had a leak under my trailer, I thought. When Ryse pronounced Reese, was fantastic!! He didnt stop until he found the problem, which turned out to be in my kitchen. Im so happy with the service. I will recommend them to all my friends

Review 17 (2024-08-22 - Rating: 5)
Marcus was kind, polite and respectful. I had him replace a ceiling fan and once the job was done, we realize the fan did not work properly. He called the office to see what they could do for me in return and I can say That I am pleased. We even had a time to chat about some common interest. I am happy to know that once I received the replacement that he will be the one to come back to my home for service.

Review 18 (2024-09-12 - Rating: 5)
Karl was an amazing plumber! He installed our first dishwasher and did an amazing job! You could tell he took a lot of pride in his work and really cared about doing the job properly. We will definitely go with him again!

Review 19 (2024-08-28 - Rating: 5)
He was great! Very informative and patient with our situation. He is a professional Easy to talk to and to listen to as he explained and resolved what was happening with our electricity flow, which was a disaster! He also came up with a plan to fix what remained a problem in the near future. Great all around guy that knows his craft!

Review 20 (2024-07-15 - Rating: 5)
I needed a water heater replaced and called Saturday morning. I was very forthcoming with the information (Make, Model, BTU, Size) on the existing unit and stated I needed this replaced ASAP. The dispatcher took all the information and scheduled us for the next day. She stated that she would have me on standby for today, but it would most likely be the next day. To my dismay, the tech Karl arrived to evaluate and quote my replacement, but he was unaware that I needed this completed today. He was very apologetic, but he stated that this would have to be completed in the morning as no notes were made on his order about the needed water heater and he did not have one on his truck. While I understood, I was not happy. I had another plumber on the line, when Karl came back to my door just a few minutes later. He stated that he felt this wasnt right and that he was going to go back to the warehouse and grab a new unit. He also discounted a part that was also needed to make amends. He returned about 90 minutes later and got to work. A few hours later we were up and running. I run a business myself, so I know how communication can break down between staff. It is the final result that makes or breaks us. Karl alone made this experience successful. If it wasnt for him stepping up to the right thing, this would have been a one star review. As far as pricing and delivery went, I believe they were on par with others in my area, as I had a few ballpark quotes. They did not charge me extra for it being after hours or on the weekend like another big plumber in my area was planning to do! So overall a good experience. I suggest being very clear with the folks taking your call though, so you are not surprised when the tech arrives. By the way, pat Karl on the back when you see him, as he is the only reason the sale stayed with you folks!

Review 21 (2024-12-13 - Rating: 5)
My daughter’s hot water heater quit working, she called me but with it being a gas units I know my limits. I told her to call and get a quote, she called, a company came out and quoted $3000 to replace. I told her that was way too high and suggested Tom Drexler. The Drexler tech arrived at 8am and quickly explained what he saw as the problems. Unit 11 years old, expansion tank failed etc. Tom’s quote was $1000 less than original company so we had him replace it that day. Rhys Schantz was the Drexler teach and did an exceptional job and was completed in a very short time. When he was finished and gone he had cleaned the entire area like it never happened. I will use The Drexler team again, they will be the first one on my call list.

Review 22 (2024-12-23 - Rating: 5)
They (both of them) did great work and were. Very nice

Review 23 (2024-10-24 - Rating: 5)
I cant say enough about Steve Roepke from Tom Drexler Plumbing! My parents had a pipe leaking in their walls, only to find out it was the neighbors plumbing that was causing a water leak! As my parents struggle with the English language, Steve made sure he communicated EVERY STEP with me! I deal with a lot of businesses trying to take advantage of my parents, but NOT STEVE! Its like he understood my concerns as their daughter and he made SURE I knew of EVERY STEP that needed to be taken to fix the issue! He even recommended a remedial service that was JUST as amazing! Thank you Steve for giving me a peace of mind. Thank you for your honesty and awesome customer service. I recommend them 10000000%! THANK YOU!

Review 24 (2024-09-24 - Rating: 5)
Great! Same day service if required. Super accommodating and listening to customer need. The website is very easy to navigate and schedule appointment. Also tech that came out told me about their membership services which I thought was very useful for a new home owner! Shout out to the tech James P!

Review 25 (2024-08-05 - Rating: 5)
Perfect work and service today from Rhys at Tom Drexler Plumbing who installed our new toilet!

Review 26 (2024-09-25 - Rating: 5)
Benjamin and Jason showed up in under two hours and had everything in great shape quickly. Super informative about both the install and steps I can take to have everything working correctly for a long time. Highly recommend.

Review 27 (2025-01-08 - Rating: 5)
Kevin is definitely a great sale person. He knows the job and honest with the customer. I will highly recommend Drexel electric and plumbing

Review 28 (2024-08-08 - Rating: 5)
Rhys Schantz from Tom Drexler Plumbing was excellent. He was on-time, very cordial to my wife and me (and even played with our crazy dogs), and was very helpful in explaining our options and responding to my specific brand and model needs and request for the replacement of our garbage disposal. Rhys worked very quickly and efficiently, and was very diligent in cleaning up and leaving the space spotless as he finished his work. Would definitely recommend Tom Drexler Plumbing to a friend or family member, and will plan to call them and request Rhys specifically for any plumbing needs we encounter in our home in the future. Overall a very positive experience!

Review 29 (2024-09-09 - Rating: 5)
Great service! Rhys spent over an hour trying to find a small leak in our bathroom. He found it after thinking outside the box. I appreciate the persistence and commitment he has to doing a great job for our house. It was also great that I was able to get a same day appointment. Thank you!!!

Review 30 (2024-10-15 - Rating: 5)
Everyone was super helpful when I called in with an emergency plumbing situation. Someone came out immediately and was very thorough and knowledgeable with their information. The issue was fixed that day and explained very well to me about what was wrong and why it needed to be fixed. I felt very comfortable with the information and confident in the work that they did for us.

Review 31 (2024-09-23 - Rating: 5)
James Pichichero was fantastic. Fast and efficient work. I have a membership which included a tune up while he was there. I recommend Tom Drexler for your service needs. They got me on the books same day and James showed up 2 hrs later. Thank you

Review 32 (2024-08-14 - Rating: 5)
Had an excellent experience with Drexler plumbing. The technician was on time. After assessing the situation he gave me my options. After I selected the repair /replacements I wanted he went to work and took care of business in a quick and efficient manner. After completion he explained everything to me and things were ready to roll. I would highly recommend and call them again if I ever need them.

Review 33 (2024-11-25 - Rating: 5)
Luke and Dallas the technicians who installed my three pendants, light over my sink, and ceiling fan was very professional, knowledgeable, and respectful. They walked me through the entire project, and asked for my opinion before hanging or installing my lights. There was no damage to my ceiling at all. I thought my ceiling would be damaged because of how my ceiling joints were centered across my island, but no damage was done. They did an excellent job and will receive 5 stars. I would recommend Tom Drexler Plumbing, Air & Electric for another job.

Review 34 (2024-10-03 - Rating: 5)
The technician who came to my home was Dakota B. Don’t be deceived by her youthful appearance. She is very experienced and knowledgeable. I appreciated her attention to detail and professionalism. I would have her back any day to service my furnace.

Review 35 (2024-10-05 - Rating: 5)
TD Plumbing replaced 2 outside frost fee faucets. They left a good clean work area in both the outside and the basement.

Review 36 (2024-12-13 - Rating: 5)
Life Saver!Cole from Tom Drexler Plumbing arrived at my parents’ house right on time and expertly fixed a clogged sink pipe that had been out of order for 21 days—something two other companies couldn’t resolve. Highly recommend Cole and the Tom Drexler team.

Review 37 (2024-10-14 - Rating: 5)
The service (from initial visit) was amazing! The plumber that came out and performed the work needed (Don Cribble) was very knowledgeable, honest and personable. I felt fully at ease with Don. I will never go to another plumbing company. I strongly recommend them!!

Review 38 (2024-12-11 - Rating: 5)
I had a problem with my cistern losing water so they sent out a man named Rhys Schantz he came in and I explained the situation to him he said he wanted to check a couple of things found out one of my toilets was leaking and he fixed it. He was very knowledgeable and very polite and had everything done in about two hours.the other things was I called after hours and the called me the next morning and was there by noon and done by 2:15pm we were very pleased with Rhys and will recommend him to everyone I know who needs a plumber thank you sincerely Jeff &Lorna Fleming

Review 39 (2025-01-07 - Rating: 5)
My experience with Tom Drexler plumbing was awesome. Rhys Schantz was very kind and very professional. I highly recommend these people.

Review 40 (2024-12-24 - Rating: 5)
Amazing service, always on-time, professional, polite, and accurate estimate. With Fast service and thoughtful shoe coverings every time we are definitely trusting them next time for our house updates and needs!

Review 41 (2024-10-04 - Rating: 5)
Had a hot water tank issue. Ben was very informative with details that caused the problem. I decided to have him replace my tank. He quickly got to work and he the job completed within a couple of hours. I am very happy with Tom Drexler Plumbing.

Review 42 (2024-09-27 - Rating: 5)
Dakota was awesome! She was professional, patient with my questions, extremely knowledgeable and took the time to walk me through everything she did. I appreciated her time and work very much.

Review 43 (2024-09-16 - Rating: 5)
Surprisingly impressed with Tom Drexler as an organization. Very prompt and professional from my first phone call through the installation of our chandelier this morning. Christina is awesome. Really friendly, knows her craft as an electrician very well. Showed up on time and as promised for both appointments. Highly recommend her and Tom Drexler.

Review 44 (2024-08-22 - Rating: 5)
Kevin came to the house and gave me the estimate for my job. They needed more parts, so he scheduled the appointment to return. Luke came to do the job a day later. What a guy! Luke and the young lady that was his helper,together they did a great job. I will use your company again.Thank you, Richard

Review 45 (2024-09-17 - Rating: 5)
I was very pleased with Benjamin’s work ethic and knowledge about our basement sink. It was having multiple issues and he was able to fix it and explained things that could help in the future so it wouldn’t happen again. I highly recommend them and plan to use them going forward. VERY IMPRESSED!!!

Review 46 (2024-10-11 - Rating: 5)
Corey has come to my house 2 times now, and he is so nice and very professional. He does a great job. Thankful I found this company! Highly recommend!

Review 47 (2024-10-10 - Rating: 5)
Steve & Evan were very professional & efficient. They were very courteous & you could tell they loved their jobs. I really enjoyed meeting them. Great job!!

Review 48 (2024-10-22 - Rating: 5)
Rhys did an Awesome job today. Quick and efficient work. Price was reasonable and affordable. Will definitely use this company and hopefully the same tech.

Review 49 (2024-11-15 - Rating: 5)
We purchased a new furnace and AC. The process was easy, communication was clear and straightforward, and installation was completed neatly, correctly and on time. I was comfortable using Tom Drexler for an investment of this magnitude.

Review 50 (2024-10-15 - Rating: 5)
Steve is very professional and personable at the same time. He is very efficient and does beautiful work, leaving his work area spotless. I will continue to use your company and ask for Steve whenever he is available.

Review 51 (2024-09-04 - Rating: 5)
Emmett was fantastic. He came in and tackled the problem head on. He was knowledgeable and professional and very polite. He represented the company well. After the issues I had encountered over the weekend with the mixup with appointments and scheduling, he made up for with his ability to take care of our problems and handle it quickly and efficiently. Thank you Emmett for taking care of getting us our bathroom back in working order! A+++

Review 52 (2024-12-02 - Rating: 5)
My technician Cole was friendly and professional. He installed a new shower fixture and explained clearly everything that needed to be done. His work was quick and spotless.

Review 53 (2024-10-24 - Rating: 5)
Logan was awesome! Worked hard all morning to install a new furnace, and it all works great! He was on time, friendly and respectful - definitely will be calling these guys for all my hvac needs in the future.

Review 54 (2024-12-05 - Rating: 5)
Rhys Schantz was Awsome. He put heat tape on my water lines. Very nice young man and did a awesome job. Will definitely use Tom Dexter again.

Review 55 (2024-09-14 - Rating: 5)
Rhys was great! He worked on two different projects and both were done efficiently at a good price. I would recommend him for any plumbing projects.

Review 56 (2024-08-26 - Rating: 5)
Dakota from Drexler came out to look into an issue with the blower on our heating/AC unit. She was very professional, super friendly, and highly experienced. She definitely knew what she was doing, answered every question I had and fixed the problem. She reviewed the entire system and documented all issues that she saw. Price of services seems high but maybe thats just inflation. Great work Dakota!

Review 57 (2024-08-08 - Rating: 5)
Kevin at Tom Drexler was fantastic! Very knowledgeable,, excellent customer service, and patient to teach us about the job! I could not have asked for more efficient and organized process! Thank you Kevin! I’m enjoying the air conditioning after his installation of a 50 amp RV hook up for us to use our RV at home!

Review 58 (2024-09-04 - Rating: 5)
I needed service done somewhat urgently and was able to get same-day service with no problem. Scheduling was easy and the price was very reasonable. Christina was professional, friendly, and knowledgeable. Highly recommend!

Review 59 (2024-09-09 - Rating: 5)
Rhys came same day, did a great job and I was shocked how low the price was for an emergency fix of a pipe leak and reroute from our shower. He also explained how whoever had previously done this work hadn’t done it up to code, but he made sure it is now up to code. Great work!

Review 60 (2024-10-15 - Rating: 5)
Nick was knowledgeable about his job. He had us up a running in no time. He took the time to answer any questions or concerns!Will ask for him again. Great service!

Review 61 (2024-12-03 - Rating: 5)
I have nothing but praise for the team that replaced my panel as well as other various outlets and switches. Prompt, courteous and communicated throughout. Thank you!!

Review 62 (2024-12-23 - Rating: 5)
Rhys was great. Carefully explained all of our options. Did a great job on the installation. I would highly recommend.

Review 63 (2024-08-29 - Rating: 5)
Marcus and his team did a wonderful job today replacing our electrical panel. They were courteous, knowledgeable and did an excellent job. We are very pleased to have called Tom Drexler.

Review 64 (2024-10-17 - Rating: 5)
Steve found and resolved an air leak in my water supply; something a prior plumbing co. Wasnt able to do. Better yet, the fix cost was less than the billing from the other company. Steve was professional, courteous and knowledgeable.

Review 65 (2024-08-08 - Rating: 5)
Rhys went above and beyond. He did an excellent job fixing my refrigerator water line. He has an eye for detail and doing a superb job for his customers! Thank you Rhys!

Review 66 (2024-10-23 - Rating: 5)
Kyle was amazing! Prompt, professional and knew what he was doing! Thank you! Very good experience! Would recommend and will use in the future!

Review 67 (2024-08-09 - Rating: 5)
James did a good job and was very patient and explain everything he was doing he called and got a quote for me on the parts that we believe that we need replaced. The following day get a call from the service manager, they want to add $700 to the quote and blamed it on the service tech he said it was his fault and I know it wasnt because I was sitting right there when he made a phone call and the guy told him on the phone how much the job would cost. So that right there and told me they just threw his employee under the bus. I am by no means a HVAC expert but Im pretty sure $2,800 is a little (a lot)steep for blower motor replacement on my AC unit. So I did the only logical thing I could think of and canceled and went with someone else. I just cannot believe that a company could be that unethical, take advantage of people when they need AC work done and its hot out because they know that we are really wanting our AC to be working again...

Review 68 (2024-12-02 - Rating: 5)
Rhys was informative, personable, and professional. He explained his process and wasn’t pushy with unnecessary fixes, while giving me things to look out for in my old home.

Review 69 (2024-07-18 - Rating: 5)
Rhys was awesome! Was able to fix our existing garbage disposal saving us money rather than trying to convince us we needed a new one. Was super thorough and helpful. We will definitely call him again if we need any other help with our plumbing!

Review 70 (2024-07-19 - Rating: 5)
Nick was fantastic. He listened to our concerns and fixed a problem that three other companies had failed to do. Great guy, with a great taste in dogs (we both have corgis). Will definitely be calling him for any and all issues in the future

Review 71 (2024-11-04 - Rating: 5)
Called Drexler after getting a shockingly high estimate from another local company. Their service tech was knowledgeable and professional, and quoted and performed the job perfectly for about one-third the other estimate. I’ve found my new plumber!

Review 72 (2024-08-06 - Rating: 5)
Job was well done at a good price. They responded right away and came out the next day. Rhys Schantz was friendly, on-time, professional and cleaned up the area when he was done. Nice job

Review 73 (2024-08-13 - Rating: 5)
Fast, same-day response! Ben did a great job diagnosing the problem. He then replaced the kitchen faucet. He explained everything he needed to do and answered all of our questions. Would highly recommend!

Review 74 (2024-12-13 - Rating: 5)
I had lots of questions (Likely more than most) and they were patient in answering all of them. They did everything timely and just as expected. Great service.

Review 75 (2024-10-04 - Rating: 5)
Ryan was very professional and personable! The job was well done and clean when complete. Ryan walked me through the product and answered all of my questions. Very pleased with the entire experience

Review 76 (2024-11-07 - Rating: 5)
Rhys was very professional and efficient. From the time I called about my water heater until they came out was less than an hour on the same day!

Review 77 (2024-08-07 - Rating: 5)
We appreciate Rhys for taking care of our plumbing issues. He is very friendly and clearly communicated our options and needs. Rhys went above and beyond by pointing out additional concerns and by educating us on ways we could prevent potential problems in the future. Rhys never made me feel as if he was trying to upsell me and that is a big factor in earning my loyalty. We will be using Tom Drexler plumbing in the future and will specifically be requesting Rhys whenever possible.

Review 78 (2024-04-10 - Rating: 5)
Ben from Tom Drexler Plumbing came to the house and replaced a water heater that caught fire. Ben is an excellent tradesman and he knows how to do everything perfectly. I have experience in plumbing and I was impressed with the professionalism and overall service I received.

Review 79 (2024-12-19 - Rating: 5)
Cole found the leak- made a plan- did a cost estimate on the spot.Fixed the leak and cleaned up! Very professional. Highly recommended

Review 80 (2024-09-15 - Rating: 4)
Eric and Xavier did a great job installing our new hvac system.They answered all of our questions and were very efficient in having our new system up and running in two days.

Review 81 (2024-01-31 - Rating: 5)
Johnathan did an awesome job installing our bathroom vent. Our house was built in the early 70’s, so we only had a window for ventilation. He did all the electrical work, installed all new ventilation, and did a better job than most at cleaning up our old messy insulation. We will definitely be having him back for future needs!

Review 82 (2024-07-28 - Rating: 5)
Fast, more then efficient and incredibly professional. A Sunday emergency help were cooking in here AC call, Nick Hawkins absolutely nailed it. Spot on, and even assisted with preventative maintenance suggestions. Straight up Drexler and Nick were the very definition of professionalism. An example to others of how to conduct themselves and nail the business side as well. A massive Thank you from the now nice and cool house.

Review 83 (2024-10-01 - Rating: 5)
Rhys from Tom Drexler Plumbing did an excellent job of expeditiously diagnosing the issue with my water pump and resolving it promptly. He was professional and courteous, and I will use the company again.

Review 84 (2024-09-10 - Rating: 5)
Cole Williams was punctual, professional and very helpful. He provided transparent pricing and explained the situation and options to me. Would definitely recommend using Tom Drexler Plumbing.

Review 85 (2024-11-05 - Rating: 5)
Rhys Schantz did a very thorough job with our water heater replacement. The price was also reasonable.

Review 86 (2024-09-09 - Rating: 5)
Had two heating and air guys today for some duct work replacement. I was impressed with David and Eric. Nice work by both! Recommend Tom Drexler for any of your needs.

Review 87 (2024-08-01 - Rating: 5)
Ryan Butler did an amazing job. Great communication. Super polite and able to clearly communicate the issues and possible solutions. I would absolutely recommend him to anyone.

Review 88 (2024-08-15 - Rating: 5)
Ben Hull was great. Great communication and service. I received a call on his eta and a text with his picture and info. Everything was great.

Review 89 (2024-11-26 - Rating: 5)
Mr Schantz was very professional and nice!! I will definitely give Tom Drexeler company a call when the need comes up again.Sherry

Review 90 (2024-11-18 - Rating: 5)
Kevin and Dallas were great. They were punctual and friendly and quickly understood what we needed. My favorite was that they left no mess behind!

Review 91 (2024-10-11 - Rating: 5)
Tom Drexler Plumming deserves this rating , because they were most definitely of the best companies that my family has to come in and help us. I called them to schedule a service call , and they had an opening that same day. Then they were at our house in about an later . The technician Steve Roepke and his helper were here only about a half n hour or so and everything was completed and working 100% better . He even identified another issue with our jot water heater and fixed it at the same time . They were very cordial and were happy to help us out. Very satisfied with there service that they both did for us . They deserve to be recognized for there perfect job and service , and the way they represented there company. Thank You very much !!

Review 92 (2024-11-01 - Rating: 5)
He was so nice and even when we ran into some challenges he didnt give up. He explained everything to me and was a pleasure to have in our home

Review 93 (2024-09-17 - Rating: 5)
Came same day, were very diligent keeping aware of when to expect my technician. Steve was extremely friendly, conscientious, and got the job done promptly. Will use them again

Review 94 (2024-10-21 - Rating: 5)
Don’ was on- time, knowledgeable, and personable. Successfully diagnosed the problem and ordered parts Well be requesting him back to complete the repair once the parts arrive.

Review 95 (2024-08-15 - Rating: 5)
Rhys was so friendly and took his time to explain all my options. He didn’t try to upscale me just took care of my problem. I would definitely recommend him again to someone.

Review 96 (2024-07-26 - Rating: 5)
Prompt response on my query. Showed up on time, ready to work. Resolved issues promptly and was polite and professional throughout the service call Glad to have John on the team to guide me out of trouble. Thanks again, John.

Review 97 (2024-08-08 - Rating: 5)
Nick was great, very thorough and efficient. He gave me many ideas on how to make my AC more efficient. Very helpful and good advice. He’s definitely more like a 10. Thanks Nick.

Review 98 (2024-12-05 - Rating: 5)
Such an efficient and professional young man. He was very knowledgeable in his job. We would recommend him!

Review 99 (2024-08-06 - Rating: 5)
Excellent service. Technician gave me three detailed estimates and I was able to choose the one that best fit my needs. Hopefully, I wont need to call soon but when I need service, I will call again and ask for Karl.

Review 100 (2024-09-25 - Rating: 5)
Don was my angel for the day! So helpful in the actual at hand, but then took time to give me overall novice homeowner tips and tricks! He said, “we are all in this together,” and I will hold on to that forever. Pay it forward.

Review 101 (2025-01-07 - Rating: 5)
Fantastic service! The installer was on time and very professional. I definitely recommend!

Review 102 (2024-08-12 - Rating: 5)
Don was the most professional and knowledgeable person I could have come to fix my plumbing issues. He was honest and fair and took the time to do it right. I won’t use anyone else. In fact, I was sad to see him leave he was such a pleasure to have in my house.

Review 103 (2024-07-18 - Rating: 5)
Rhys came to fix the sink at out pet clinic. We got a quote the same day that we called and then the next day he came back out to fix it! He was wonderful and dealt with our clients coming in and out of the office. 5 Stars!!

Review 104 (2024-09-27 - Rating: 5)
Nick was fantastic! He offered multiple solutions to our AC problem and recommended the best course of action. I would gladly recommend Nick to anyone having HVAC issues.

Review 105 (2024-10-22 - Rating: 5)
Rhys always goes above and beyond. He does a great job and I can tell he really cares about his work. I highly recommend tom drexler and specifically Rhys for any plumbing issues.

Review 106 (2024-06-12 - Rating: 5)
Our service representative was Ben and he was amazing. Quick, friendly, and efficient the entire time he was here. He walked us through the issue, presented his recommendation, and completed the task in a quick fashion. With people like Ben, we will continue doing business with Tom Drexler Plumbing.

Review 107 (2024-09-25 - Rating: 5)
Professional, courteous, and prompt! Tom Drexler was able to quickly respond to our water heater failing and Cole’s expert knowledge quickly earned my trust. Will use Cole and Tom Drexler again, when needs arise.

Review 108 (2024-10-31 - Rating: 5)
Don did a phenomenal job. He did everything requested and was very knowledgeable. I’d use him again for sure.

Review 109 (2024-07-19 - Rating: 5)
Had to reach out to them for an issue with house getting warm on hot summer days. Nick Hawkins was the tech assigned and I can tell that he has done a great and honest job of answering all my questions and helped me resolve the issue. Very professional!!!

Review 110 (2024-11-21 - Rating: 5)
Professional and efficient. James did a great job of explaining how everything works and made recommendations based upon my needs.

Review 111 (2024-08-13 - Rating: 5)
Ben was extremely professional, he explained in details what was going on and what the options were. He was also efficient and punctual. He deserves kudos.

Review 112 (2024-12-21 - Rating: 5)
Our technician was Cole William. He helped us to understand our options and choose with confidence, and he knew what he was doing and did it well.

Review 113 (2024-07-08 - Rating: 5)
The team came out early in the morning, were really nice and efficient. Got the new water heater installed quickly, kept me informed and cleaned up after the work was complete! Highly recommend!

Review 114 (2024-07-05 - Rating: 5)
I am extremely happy that I chose Tom Drexler Plumbing for our new tankless water heater installation. We were in a really tough spot with family coming for a holiday, and they got us taking care of in a very timely and professional manner. Donald Criddle was lead on the job. Boy was I happy to see him. His several decades of experience and personal no pressure approach made me feel very comfortable from the start. Don really knows his stuff. He was happy to explain everything and give choices. Overall great guy.....His young assistant Reece was excellent as well. Very nice, professional and I could tell he takes his job very seriously. Bright future ahead for that young man...I had good conversations with them both and learned something I didnt know by the time they left.As for the craftsmanship, it was top notch. The well thought out plan consisted of custom copper and PVC pipe work. They didnt skip the small details. Beautifully cleaned welds, etc.Of course, problems/challenges arise with projects. A few minor ones came up and they handled them very well.. I was never worried. Final install looks great!I feel like l we got an excellent unit, installed by true professionals in a timely manner and at a very fair price.Thank you Tom DrexlerSincerely,Steve Smith

Review 115 (2024-10-16 - Rating: 5)
James Pichichero is our AC Technician from Tom DrexlerHe came in today on time for the appointment and took care of it as profesional as alwaysMy wife & I trust Tom Drexler with pre-maintenance and any other home needsThank you very muchGerry & Brenda Peregrina

Review 116 (2024-08-31 - Rating: 5)
Donald was great, very professional, friendly, prompt, quick to finish the job. Were completely satisfied and will call Tom Drexler for future work.

Review 117 (2024-07-17 - Rating: 5)
Nick Hawkins was the technician that came out and took care of the service. He did a great job and explained everything. We talked about some other services which I appreciate. They made the good list.

Review 118 (2024-08-17 - Rating: 5)
Corey L was our tech and cant say enough good things. Was able to get our unit up and running and was knowledgable and personable. Highly recommend

Review 119 (2024-07-09 - Rating: 5)
The technician arrived shortly after calling in need to fix our toilet. (Called around 9:15 and he was there by 10:45)He was quickly able to diagnose the problem. He showed me 2 possible solutions and what each of them would cost. Thankfully, the cheaper estimate is the one that worked.I would highly recommend using Drexler for your plumbing needs!

Review 120 (2024-09-13 - Rating: 5)
Cole provided excellent service. He was prompt, explained the problem clearly and provided options for solving the issue. He performed the repair quickly and cleanly.

Review 121 (2024-12-12 - Rating: 5)
Ryan and Jeremy did an awesome job today. And they were very helpful with all of our questions. We would recommend these gentleman.

Review 122 (2024-10-14 - Rating: 5)
Very good and pleasant service. It is reassuring to have the same service person returning to attend to my heating and air conditioning systems. Wonderful customer service!

Review 123 (2024-09-03 - Rating: 5)
Ryan is a true professional in every way. He arrived on time and took care of my problem ensuring that all areas were connected. He finished the job earlier than the estimate! I could not be more pleased.

Review 124 (2024-07-29 - Rating: 5)
Ben was very pleasant and knowledgeable. He also worked efficiently and resolved the issue with my sump pump in a matter of minutes.

Review 125 (2024-05-23 - Rating: 5)
We had a complicated attic AC replacement project. Everyone at Tom Drexler was very helpful from our salesperson Josh, Mony and manager Mike. They explained the process and helped us get the best option. Xavier and Eric completed the job in one day. They were very efficient and did a great job. We are very pleased. Thank you!

Review 126 (2024-09-16 - Rating: 5)
Steve is awesome, he came out inspected the issue and gave us pricing options for repairs. He is courteous friendly and efficient and was able to come out well before our appointment expectationGod bless you folks

Review 127 (2024-04-18 - Rating: 5)
Alex was outstanding! Thoroughly explained our plumbing problem and offered us the best solutions to suit our needs. The work was done thoroughly with great attention to detail by both Alex and Rodman. I will definitely use this company again based on my experience and competitive pricing.

Review 128 (2024-09-10 - Rating: 5)
Exceptional service and friendly advice. Kea help solve my issue quickly. The rate wllas very fair. Would do business again with Drexler!

Review 129 (2024-09-01 - Rating: 5)
We had a great experience with the plumber who came to our house. He was very knowledgeable and professional. I will use them in the future.

Review 130 (2024-08-29 - Rating: 5)
Very knowledgeable, professional, and overall enjoyable to speak with. I this recommend company due to the experience I’ve had with her again. Thank you Sincerely Michelle Sullivan

Review 131 (2024-04-16 - Rating: 5)
Great response time to a service call. The technician was very professional and easy to work with. He kept me informed on what all needed to be done and how much everything would cost. I would definitely recommend Tom Drexler plumbing, air and electric to my friends and family.

Review 132 (2024-11-11 - Rating: 5)
Luke did a great job and I am very pleased. Luke is a very pleasant guy and easy to work with.

Review 133 (2024-07-09 - Rating: 5)
They arrived on time, were professional and courteous. They did a great job and at a reasonable price. I will use Tom Drexler Plumbing for any future plumbing concerns.

Review 134 (2024-09-04 - Rating: 5)
He did an excellent job very knowledgeable. He worked with me with the Wi-Fi connection to the hot water tank. Very good person.

Review 135 (2024-07-26 - Rating: 5)
I called at 8:30 am for no cool air from my unit. James called and was here at 10am! He fixed the problem and also fixed 2 other things that werent installed correctly. He was very polite and explained what he did.

Review 136 (2024-12-11 - Rating: 5)
James is very professional and it was a pleasure. I felt confident he knew what he was doing. Thank you

Review 137 (2024-06-20 - Rating: 5)
The technician Corey did an amazing job servicing our AC. He was polite, friendly and knowledgeable.I would welcome him back in the future.5 STARS!

Review 138 (2024-12-16 - Rating: 5)
KyleWas very knowledgeable and helpful with explaining what needed to be done, and doing it promptly. Couldnt have went any better.

Review 139 (2024-06-20 - Rating: 5)
My technician was James, but 1st some background information and a little more about just the company. Its 6/17 almost 10 pm. The air is set to 75, but we notice the house is slowly feeling warmer and warmer. We are in the midst of a heat advisory and the air conditioner goes out. I call a company that advertises 24 hour service, but they cant get to us until the late afternoon of 6/21 😭.I call Tom Drexler and they scheduled us the same day. James identified the issues (I had several: clogged filter, backed up evaporator coil, and failed capacitor: but James got us back up and running in maybe 2 hours. It took a few for the house to cool, but were running smooth. We are quite comfortable and I decided to join their maintenance program.😅🥳

Review 140 (2024-02-27 - Rating: 5)
Very professional company with reasonable pricing. Josh Bailey was the electrician sent out to complete my work order. He was transparent and knowledgeable. He did quality work in a reasonable amount of time, very efficient. Due to the professionalism displayed by this electrician, Tom Drexler Plumbing, Air & Electric will always be my first call when work of this nature is needed.

Review 141 (2024-08-28 - Rating: 5)
Great service!! I love the fact that my technician was so cool and understanding and helped me with my AC! I am beyond grateful for his service. It was a good day !

Review 142 (2024-06-06 - Rating: 5)
Their professional & knowledgeable service technician quickly & throughly corrected my electrical issues! The company was upfront about the cost of the service before beginning the job! There were no hidden fees! They will be who I will call with any other service issues at home! I trust that are a honest company providing quality services at affordable rates!

Review 143 (2024-05-09 - Rating: 5)
Lucas did a great job installing our range hood! He came up with a better, more effective, solution than other agencies that quoted the work. When the product supplied supports weren’t enough he added extra to ensure stability. He was friendly, courteous and tidy.

Review 144 (2024-08-30 - Rating: 5)
Absolutely friendly, knowledgeable, fast and super courteous of our pets! Highly recommend, our AC was fixed in under 30 mins.

Review 145 (2024-10-24 - Rating: 5)
Same day service! I called this morning for an appointment to have a wired smoke alarm installed. This afternoon their technician, Kevin, arrived to install it. Kevin came with all the necessary parts and equipment and completed the job professionally. He did an outstanding job. The world needs more Kevin’s!

Review 146 (2024-09-30 - Rating: 5)
Ben was quick and explained everything thoroughly! Highly recommend them for anything plumbing, we finally have two toilets again.

Review 147 (2024-09-10 - Rating: 5)
Ben was very professional, did an excellent repair for us, and got the job done quickly. We appreciate it!

Review 148 (2024-10-23 - Rating: 5)
Ben was very professional and explained everything, even stayed late to finish the job sink was difficult to install.Did a ver ygood job,excellent clean up

Review 149 (2024-12-11 - Rating: 5)
Cole was great! Very impressed with the entire process from start to finish. THANK YOU!

Review 150 (2024-12-26 - Rating: 5)
Great guy. Super knowledgeable, loves his job and thorough.

Review 151 (2024-07-22 - Rating: 5)
Cody was lovely! He was so polite from the get go and was quick to service our needs. Our cat loved him too (:

Review 152 (2024-12-17 - Rating: 5)
Cole from Tom Drexler did a great job. He was very professional and knowledgeable.

Review 153 (2024-04-18 - Rating: 5)
This is my first time using Tom Drexler and I’m so happy I did! Dakota was amazing! I was as so comfortable with her and she explained everything very well. She had the part to fix my A/C and took care of the issue. She’s very friendly as well. I couldn’t ask for a better tech!

Review 154 (2024-06-18 - Rating: 5)
Marcus in my book is a 10 star 🌟. He worked really hard to solve a difficult problem. He was very friendly and professional. Went above and beyond. He is a valuable person and I highly recommend him.

Review 155 (2024-07-23 - Rating: 5)
Today Rhys Schantz came to my house to give me an estimate for installing a new dishwash. Rhys is such a personable, caring young man. I am waiting on his return call to schedule the job!

Review 156 (2024-08-02 - Rating: 5)
I really appreciate Mr Brown’s help and service today. Very honest and straight shooter when it comes to his professional feedback. Thank you again.

Review 157 (2024-04-25 - Rating: 5)
I called Tom Drexler plumbing on Tuesday and scheduled visit for Wednesday. Will arrived per expectations of the text and phone call I received. Will was nothing short of outstanding. He listened to our problem and concerns with just fixing the leak we found. He then provided us with 3 options to resolve the issue and our concerns. We decided to have the leaking pipes and surrounding pipes replaced and have the water heater replaced as it was also a concern.Will explained thoroughly what he was going to do and answered our questions about the process, parts to be used and general plumbing questions. The new pipes look great and more importantly the leaks are gone and concern of the old pipes leaking more are gone. The water heater installation was completed very professionally and methodical. Will’s attention to detail was very impressive. My faith in the work ethic of the younger generation is temporarily restored.Our experience with Tom Drexler plumbing was top notch thanks to the professional service that Will Turner provided!!

Review 158 (2025-01-07 - Rating: 5)
Heat was brokenLove it a little expensive though, but worth it. How fast he was.

Review 159 (2024-03-29 - Rating: 5)
I was able to have Tom Drexler out the same day, just a few hours after my initial call asking about availability. Emmett was prompt, knowledgeable, super nice, and took time to ensure my issue was resolved before leaving. Great price on drain cleaning, and although I dont forsee any future issues, theyll come out again within a year to unclog it if I do come across any.

Review 160 (2024-08-22 - Rating: 5)
Ryan was on time, friendly, and found the root cause. He went so far as to call other contacts to make sure what he saw and thought was correct and solution was accurate to resolve!

Review 161 (2024-02-28 - Rating: 5)
Kevin L. was great and very knowledgeable. The service was quick, almost within 24 hours. All my questions were answered and addressed in a timely manner. I opted for the Carefree Maintenance plan because of how well the service and attention to detail Kevin gave us!

Review 162 (2024-01-30 - Rating: 5)
I cannot say enough about the excellent service I received from Tom Drexler. My initial call with dispatch was amongst the best customer service I have ever received. The call was handled swiftly and with great care, as well as excellent follow up. My service agent, Dakota, followed suit; she was prompt with exceptional customer service and addressed my issue with skill and care. I am grateful that these two women turned an otherwise bad situation into a good experience. I am planning to use Tom Drexler services again in the very near future.

Review 163 (2024-06-14 - Rating: 5)
James did excellent work, he was very professional and knowledgeable about the job at hand. He represents the quality of service that Drexler advertises. Thank you for sending him.

Review 164 (2024-06-21 - Rating: 5)
Dakota is a bad a$$! She is very personable, efficient, and thorough in her work. She also patiently answered all of my questions and gave several recommendations for the upkeep of my AC system. Highly recommend!

Review 165 (2024-09-06 - Rating: 5)
Cole was professional, personable, and hard working. He carefully explained the work he was doing and left the work area very clean.

Review 166 (2024-09-20 - Rating: 5)
Most amazing Young man ever...so professional and polite...we didnt want to say goodbye wish he had stayed for dinner...

Review 167 (2024-11-17 - Rating: 5)
Kyle was outstanding. Very professional and knowledgeable. I would highly recommend.

Review 168 (2024-11-09 - Rating: 5)
Don is terrific! Arrived on time and was very knowledgeable, courteous, and friendly. Definitely better than five 🌟 🌟 🌟 🌟 🌟 🌟

Review 169 (2024-08-29 - Rating: 5)
Christina was did everything perfectly and was very pleasant and informative. I’ve only had excellent service from all of their electricians.

Review 170 (2024-07-09 - Rating: 5)
Ben is a great guy. Explained everything thoroughly as far as my opinions. Job was done in about an hour. Would have him back again.

Review 171 (2024-10-19 - Rating: 5)
James was very pleasant to speak with and went above and beyond to make sure we had heat before he left!

Review 172 (2024-12-17 - Rating: 5)
Ryan was very cutious and knowledgeable. An all around excellent guy!

Review 173 (2024-11-14 - Rating: 5)
Great service! Kevin and Dallas solved a mystery for us and got the job done in no time.

Review 174 (2024-07-18 - Rating: 5)
Kevin and his helper did an excellent job. I appreciate the very timely response and helping me resolve this electrical issue the same day at a reasonable price!

Review 175 (2024-03-11 - Rating: 5)
Josh is amazing. He did such a fabulous job installing new lighting and fans throughout our home. He is super polite, clean, and professional. What I am writing next is unbelievable and true. While here , he was in the front room installing a fixture and came running to call 911. Our neighbors front porch was on fire! I called 911 and he ran to the home, yelled for the neighbors and grabbed the outdoor hose and began putting the fire out. Wind was blowing and the fire was spreading so fast and he was able to control and extinguish much of it by the time the fire department arrived. So, to us and our neighbor, Josh is a super hero and awesome electrician. I highly recommend Tom Drexler, our service was superb.

Review 176 (2024-02-22 - Rating: 5)
I am very pleased with our service from Tom Drexler. They were able to come out the next day, had clear communication about the process, transparent with pricing, and were very professional. Our technician, Emmett, was helpful, professional, and thorough. He offered an explanation of the issue as well as a solution. I would happily use them again for plumbing needs.

Review 177 (2024-09-04 - Rating: 5)
Rhys did a great job installing a new water heater for us and was helpful answering other plumbing questions we had.

Review 178 (2024-06-18 - Rating: 5)
Number 1, after 15 different phone calls to various other HVAC companies who told me in a few days, Tom Drexler showed up at 8pm ready to solve the problem. Corey was prompt, courteous, and efficient. We had AC within 15mins of his arrival. Thx you!

Review 179 (2024-07-26 - Rating: 5)
I love this company. The guys are really great and professional. They get the job done. Special thanks to Audie, John, Don, Carl and Rhys.

Review 180 (2024-08-19 - Rating: 5)
Wonderful service!Kevin Lawson was knowledgeable and professional and his trainee was amazing!!Thank you !!

Review 181 (2024-11-12 - Rating: 5)
Kyle was our plumber and he was very efficient. I recommend him to my friends.

Review 182 (2024-09-09 - Rating: 5)
Don was very knowledgeable about my plumbing issue and he fixed it. He was very professional and friendly. I am very satisfied.

Review 183 (2024-09-14 - Rating: 5)
Ben provided outstanding service after we had a plumbing issue, clearly communicating the steps he was taking to resolve the problem too! Thank you Ben!

Review 184 (2024-09-05 - Rating: 5)
Dakota was very professional and did a great job explaining what the issues were with my furnace.

Review 185 (2024-01-10 - Rating: 5)
Ben was our technician. Ben was prompt and efficient. He was a complete professional and answered all of my questions and concerns. He even took care of some minor problems that could potentially cause issues. Ben did not leave my home until he knew that I was completely satisfied. I would consider Ben a valuable asset to Tom Drexler plumbing. Thank you Ben for your professionalism!Jeff