Benjamin Franklin Plumbing of West Chester

Located in West chester, Pennsylvania

Address: 1313 Wilmington Pike Unit 1A S, West Chester, PA 19382, United States

Phone: +1 267-460-3792

Rating: 4.8

Services

Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-25 - Rating: 5)
I will always give this company 5 stars. I use them at my house in NJ and FL and now at my Mothers on Christmas Day!! Cody Mellet, our technician was professional, super friendly and got the job done in minutes. A leak and a small flood did not ruin our family Xmas thanks to BFP.

Review 2 (2025-01-03 - Rating: 5)
Josh was very thorough and informative. He gave us an honest assestment of what our problem might be.

Review 3 (2024-11-08 - Rating: 5)
Although the tech was professional about appearance and work ethic, I believe 629.00 is a lot of money to shut off water I my yard and replace two valves with ball valves.thats about 250.00 an hour and 100.29 for two valves, flux and soder and Such a small job No one wanted to do it.

Review 4 (2024-10-02 - Rating: 5)
Great company, prompt and friendly. Have had them in for a number of misc plumbing repairs and inspections, always had a great experience. Thanks Ray!

Review 5 (2024-07-15 - Rating: 5)
Setting appointment was easy with office , Ray arrived on scheduled time and performed the inspection and provided reportRay did a good job with inspection and shared his findings during inspection

Review 6 (2024-07-30 - Rating: 5)
What ever the highest rating could be for a service is what I give him. He ran into a problem and he stuck with it until the job was done. It took a lot more time than we expected and I thought the price was going to change from the initial price I was quoted and was really surprised that it hadnt changed, although I did think that it was going to be more.

Review 7 (2024-10-09 - Rating: 5)
Ray arrived on time and quickly diagnosed the problem. In short order the leak was fixed and everything is back to normal.

Review 8 (2024-05-16 - Rating: 5)
Ray was awesome. On time and saw the issue right away. Got the part and returned the next day and finished the job. He explained the problem and the cost and what he needed to do. He was fast and efficient and pleasant to work with. I got the membership plan because of Ray and will ask for him when I need service.

Review 9 (2024-09-13 - Rating: 5)
Ray did a great job and I would highly recommend him for solving drain issues.

Review 10 (2023-08-09 - Rating: 5)
Leon Wilson did an amazing job, as well as everyone at Benjamin Franklin Plumbing. I called with a leak and they were able to get to me quickly. The office staff was so helpful in setting up the appointment. Once Leon got here he was so professional and took his time to explain what the issue is and give me a couple of options to fix it. He did such a great job and I give his work 5 stars as well. Best Plumbing experience I had in years.Thank You

Review 11 (2025-01-05 - Rating: 5)
Outstanding! Joe was prompt and efficient with the outdoor faucet replacement...and incredibly nice to boot. Thanks again to the folks at Franklin plumbing!!!

Review 12 (2023-06-05 - Rating: 5)
Nick was very professional. He was on time and provided a call to let us know that what his arrival time would be. While here, he explained what he was going to do in terms that I understood.We have had good experiences with Benjamin Franklin Plumbing, and will continue to use them.

Review 13 (2024-06-27 - Rating: 5)
This is the second review that I have left for this company. This time they were replacing a hot water heater. I cant say enough how professional they were. They used used booties for themselves and the handcart they had to use. The work was scheduled promptly and they came on time with our water heater to be installed. Tyler was exceptional with detailing what they were doing and it was installed in no time flat. They are in my phone as a permanent contact. I will always use them from now on.

Review 14 (2021-03-16 - Rating: 5)
Henry was very professional and went over everything on my water system. I will be making a decision on using your company in a couple days. I really liked that he knew his job very well and made me fell comfortable about using your company. Told him I had another company coming on Friday and he had no problem with that what so ever. All he asked was when he called me for a follow up conversation was to let him know about there price to yours and if it wasn’t to far off he would go to great lengths to lower his price some. I really appreciated that and that’s what’s going to make your company the front runner. Plus the warranty is the best in the business

Review 15 (2023-01-21 - Rating: 5)
Trey has been here before. Today he was training another guy as well. Both were very courteous friendly and expediant. We had a thorough yearly inspection and a pipe adjustment. Great company to deal with.

Review 16 (2021-06-18 - Rating: 5)
Trey diagnosed and replaced our sewage ejection pump which was not working in our basement. He was professional, safe and even disinfected the area after he was done. We were appreciative of the service he provided and guidance he gave us. The company itself is very organized and provides email invoices. Thanks so much!

Review 17 (2020-06-24 - Rating: 5)
Dan was our service guy and he was utterly fantastic. Our toilet tank stopped filling so we submitted a request for service online this morning at 6:22 am. The office called at 8:27 am and promised to send someone today if we could be flexible about the time. At 5:17 pm Dan left a voicemail he was on the way.Within minutes, Dan diagnosed the issue (bad valve) and had three options for us to consider. He worked up three quotes, up to and including replacing the toilet and valve since our toilet is VERY old and the inner workings keep breaking. We have opted for all new (the differential was not what we feared) and Dan will return tomorrow to install. But before leaving he replaced the valve so we are in great shape until his return. (I write this at 6:40 pm.)Dan was polite, well informed, neat and practiced proper social distancing measures. Candidly, one couldn’t ask for more. Great job!!!

Review 18 (2021-02-16 - Rating: 5)
Customer service was outstanding, I was able to schedule for a technician right away. Dan was very knowledgeable when it came time to unclogging our kitchen drain. He walked us through the entire process and was patient when working with our home warranty company. They even have payment plans to assist with repair costs. I would definitely recommend this company to fix plumbing issues.

Review 19 (2024-09-03 - Rating: 5)
Excellent the tech was very nice and knowledgeable about his job

Review 20 (2022-03-21 - Rating: 5)
John had Matt we’re a pleasure to deal with!!Great work ethic, paid attention to detail and awesome customer service! Things you just don’t see these days. I called 5 other companies who even offered on their website 24/7 emergency service never even called me back. I called Benjamin Franklin they where at my house within the hour. 👍🏼 Thanks again guys for all you did! Highly recommended!

Review 21 (2021-09-09 - Rating: 5)
Wow! They (Henry, Brittany and Ron) absolutely wonderful people that really care about their clients situation. I am thrilled with their attention to detail and the work that they did. I cannot recommend them highly enough. I will be calling them again in the future! Thrilled to have met them and would not hesitate call them again for any of our plumbing needs!

Review 22 (2023-08-15 - Rating: 5)
Booked for next day appointment with lots of time options. Leon was super friendly and walked me through each step. Will be using Ben Franklin for all plumbing going forward.

Review 23 (2021-08-26 - Rating: 5)
Brittany the scheduler couldnt have been nicer. She was polite, responsive, and made sure Trey had the needed part. Trey arrived on time the next day and repaired the problem quickly and professionally. Overall they were very easy to work with and I recommend them.

Review 24 (2021-03-05 - Rating: 5)
Ron was incredibly professional, up front and transparent regarding our needs. He clearly explained everything to us in terms we could understand. Hands down the best experience we have had with any plumber, electrician, contractor, etc. We were provided a fair estimate for the additional work we plan on doing. This company has earned a new customer.

Review 25 (2023-07-17 - Rating: 5)
Tre was great today! I had multiple companies out to check out my problem and he was the only one who wasn’t trying to sell me on a service I didn’t need. He was friendly and knowledgeable. Hire these people!

Review 26 (2021-05-13 - Rating: 5)
Trey and Dillon did a fantastic job of installing our new toilets. They were very professional, completing the job in a timely manner and leaving the bathrooms looking clean and tidy. From our first contact with Trey to discuss solving our problem he was pleasant, knowledgeable and helpful. He also went above and beyond by going to the store to pick up our chosen toilets for us. He was very patient and solved the problem when he went into the store and found the toilets up by the counter after we waited an hour for the store to find them. Trey is certainly a Super Star at his job and in his life. We have already approached him about another plumbing job in our house. he is a 10/10 stars in our book.

Review 27 (2021-10-27 - Rating: 5)
Im thrilled with the service provided by Benjamin Franklin Plumbing! We called for an appointment and were able to get someone out the next couple days. They were very pleasant and communicated with us throughout the afternoon to keep us informed about the anticipated arrival time. They got right to work and resolved our issues - installed our new toilet quickly. The bathroom looked cleaner when they were done than when they started! I would absolutely recommend Benjamin Franklin Plumbing - and, in fact, have already done so to some of our friends/neighbors in need of plumbing work!

Review 28 (2021-04-02 - Rating: 5)
Customer service is unmatched. I was that annoying customer calling and asking to be prioritized. Brittany was a pleasure to talk to and made sure I was squared away to have my problem fixed quickly. The tech, Dan, was extremely professional, knowledgeable, and on time. He had my problem fixed in no time. Would recommend!

Review 29 (2023-06-22 - Rating: 5)
Service in Brookhaven for Kelly DV. Nick did a great job with confirming what I thought was wrong with the dishwasher and quickly put repairs in place. He also let me know additional services that could be done should I choose to replace certain parts in the future.

Review 30 (2020-07-07 - Rating: 5)
This was, hands down, the best experience I have ever had with a service company.Friday at 1pm I noticed a leak coming from my water heater and I called. At 3 pm Victor rolled in. Within minutes he was able to confirm my fear, that my 22 year old water heater needed to be replaced. (I figured it would). I asked how long it would be until he could get me a new heater and install it. I was thinking Monday at the earliest. Victor said he would be back at 9:30 the following morning. Sure enough he arrived on time with a smile on his face, ready to go. Victor and his partner were great guys and the final price was very reasonable. I highly recommend not only Benjamin Franklin Plumbing but Victor as well.

Review 31 (2022-05-06 - Rating: 5)
Trey was friendly and knowledgeable. We needed to replace and install our D/W, replace our kitchen sink faucet that was leaking, terminate the drain and supply lines from a recently removed vanity, and replace a section of drainage piping. He explained what needed to be done and did a professional job. We would not hesitate to request him again.

Review 32 (2024-07-10 - Rating: 5)
Ray was able to arrive early and do a Great job!

Review 33 (2023-01-20 - Rating: 5)
Hank was fantastic! Great personality and professionalism. We are first time well owners and Hank educated me with the very complicated plumbing we have. I learned that it’s a superior system that needs to be maintained annually. Ben Franklin was hired tk repair a brand new tankless HWH that was installed improperly. Hank spent several hours on the phone with the manufacturer tech support department.making sure everything was done properly. Highly recommend Ben Franklin and especially, Hank!

Review 34 (2021-01-13 - Rating: 5)
We had purchased a new dishwasher from big box store and had issues with delivery, then when it came to install they required us to have an outlet so the dishwasher could be plugged in rather than hardwired. I was unaware that our old one was hardwired so we were stuck. Repair guy came out in the afternoon we called, reviewed what was needed to be done and provided quote. The quote was fair and reasonable for the work to be done so we scheduled for the following day. The next day they arrived, completed the job in about 90 minutes, no issues, no fussWill defiantly be using them for next plumbing needs

Review 35 (2020-01-03 - Rating: 5)
From start to finish Benjamin Franklin plumbing were quality folks to work with. They were responsive, gave a very fair price, and worked extremely hard on a very tricky job. Every service member of the company who came out was polite, knowledgeable, and kept us updated as work was being done. Highly recommend them!

Review 36 (2024-07-16 - Rating: 5)
Always honest! If they are late they comp you the service fee.

Review 37 (2022-07-20 - Rating: 5)
Pat was great! I had a leak that needed an emergent response. He came out, diagnosed the problem and fixed quickly. Can’t say enough how happy I am with his work. I will definitely refer business to him!

Review 38 (2021-05-26 - Rating: 5)
Rons presentation of the work needed to be done was excellent. he worked with me to satisfy me. Henry and his apprentice did quality work on 2 jobs I needed to be done and left the place spotless. he worked hard to save a faucet we wanted to keep on one of the jobs.

Review 39 (2021-08-03 - Rating: 5)
I have been using Ben Franklin for over three years now to repair various things in the home. Two biggest projects were a new well water pump then 6 months later having to replace the water line from the pump to the house. They did an excellent job for both. Great bunch of people, very friendly, and very knowledgeable in what theyre doing. I HIGHLY recommend them for ALL your plumbing needs.

Review 40 (2021-01-23 - Rating: 5)
My well has a high pressure valve attached. We were getting no pressure. The technician arrived about 40 minutes after I called and the repair took about 30 minutes. Fast, friendly, efficient, clean, reasonable. I definitely recommend Benjamin Franklin Plumbing!

Review 41 (2022-07-05 - Rating: 5)
My hot water heater broke July 4, and they came the very next day with a new model, installed it and also changed up the feed pipes and added a shut off valve. The pricing was excellent, especially once they explained each of the elements of the invoice, and compared to other plumbers. They were incredibly nice, friendly and professional - and again, they came the very next day ! I was really impressed with how nice everyone was and the workmanship was A+. Highly recommended.

Review 42 (2023-07-28 - Rating: 5)
Trey the service technician was prompt, knowledgeable and fixed and replaced the o ring that was leaking on the water softener Ben Franklin installed seven years ago. We have used Ben Franklin for many services small and whole house repairs. Very professional, prompt and attentive to our needs. Trey is another excellent technician with Ben Franklin.

Review 43 (2024-06-20 - Rating: 5)
Ray was awesome. He diagnosed the cause of the leak quickly and fixed the problem. We love Benjamin Franklin.

Review 44 (2020-02-14 - Rating: 5)
We’ve been using Benjamin Franklin plumbing for about a year now, after having used them for a pretty big project. For that....we solicited a number of quotes and Benjamin Franklin was not only the most responsive, but they were the most affordable and professional.Everyone we’ve worked with there is friendly, responsive, courteous, and most importantly....honest. We have the monthly service plan which gives of peace of mind, which is well worth the only $18/mo!

Review 45 (2018-09-06 - Rating: 5)
I was very angry concerning a issue concerning a very unique toilet. When they werent treating me as a valued customer, I expressed this on this site. The owner of this company contacted me and after some minutes of misunderstanding, we finally came to a conclusion. The owner really cool And I have to redo my impression on the company, yes. Did the issues actually take place? Yes. However, the owner called me himself and took the time to explain everything. Bottom lone is that the owner surely took time with me to explain everything, he apologized and I got my refund, quickly! I am happy to say that they surely got my case together and to this I am grateful.

Review 46 (2020-01-23 - Rating: 5)
My technician Ron Williams arrived on time. Prior to entering my mothers home he covered his feet. He listen to what we thought the problem was and then he explain to us how he was going to repair it. He gave us the cost up front. And no time he had the problem fixed. I would recommend this service to anyone. I live in Delaware and once had a problem of my own and called Benjamin Franklin of Wilmington they came out immediately and fixed my problem. If you have an issue this is the company you want to call. They treat you as if youre the only customer. Great response time. I would highly recommend them to anyone.

Review 47 (2020-12-09 - Rating: 5)
Dan showed up at my door within 30 minutes after my call. He was polite and took extra caution not to get sewage grease around my basement. He unclogged the drainage and cleaned everything. The charge was reasonable for a emergency service.

Review 48 (2022-12-12 - Rating: 5)
Hank was not only very professional but without a doubt extremely knowledgeable in the services requested. They gained our trust in no time and will use for all of our plumbing and water heater needs!

Review 49 (2020-01-15 - Rating: 5)
Henry and Mike were incredibly thorough. They explained everything they were doing. Worked the problem all the way to completion.They cleared the drain then inspected the work and showed me where real problem was. Then they gave me multiple options for a long term solution.The only issue I had was that I didnt have cash on hand to buy them lunch.Amazing. Im sold.Benjamin Franklin is my new plumber.

Review 50 (2021-05-04 - Rating: 5)
We have used Benjamin Franklin Plumbing for several jobs now and my wife and I are continually impressed with their professionalism.Each time we have had crews out to work, they have always been on time, careful of our home and property, clean up their job-site very well, and above all just always seem to be genuine and kind people.We will continue to call them for any plumbing issues we might run into and I will be confident in knowing it will be done the right way.Our most recent issue we had them help is that our toilet was leaking from the bottom and under the tile floor. I called them and that same day Dan came out to diagnose the issue. We needed to replace the wax ring but there was an underlying issue from a poor DIY toilet install from the previous owners of the home. I wound up wanting to replace the toilet with a newer one anyways and the following day Henry and Liam were there to rip out some tile and damaged subfloor, replace and install new tile, and install the new toilet. I had purchased a new toilet from the hardware store but when we opened the box, there was a chip in the toilet. Henry and Liam were kind enough to take the toilet I had bought back to the store and exchange it for me which was just above and beyond.The work was great and they are both just all around great dudes. Thanks again Dan, Henry, and Liam!

Review 51 (2019-12-30 - Rating: 5)
These guys were very quick. I had a new water heater installed within 3 hours of my call. Options for repair vs replacement were clearly explained. Installers were friendly and made sure to wear shoe covers when walking through the house.

Review 52 (2019-12-06 - Rating: 5)
We had Ben Franklin come to install a new dishwasher. We were notified by a call that he was on his way, then followed by a text of his name and a picture of him. It’s nice to know who to expect at your door!Henry arrived when expected, completed the job efficiently, and was not only professional- he went the extra mile and adjusted something on our front door to stop it from slamming without a second thought. It’s not often you hire someone who takes that extra step to help out simply out of kindness.Highly recommend and would definitely call again!

Review 53 (2021-01-14 - Rating: 5)
Inspected sewer lateral for Upper Darby Twp. Office contact Brittany was great and helpful. She followed through with my request. Ron was great also. Very helpful. Can’t be happier and I am referring all my fellow agents to them.

Review 54 (2019-10-11 - Rating: 5)
I had a plumbing emergency and I called Benjamin Franklin Plumbing and they sent out Henry within 4 hours of my calling the office. Henry took care of our issue. He arrived within the time frame given and called to confirm his arrival time. I received excelled service and will definitely use them again should the need arrive. I highly recommend them for your plumbing needs. Henry was the best and a life saver!!!

Review 55 (2022-07-12 - Rating: 5)
Trey went above and beyond and did everything that was asked. My situation involved access to my neighbor’s unit to fix. Trey spoke with the units owner as well as her insurance worked with me to find and fix the ceiling leak. Both parties happy with the results he was very efficient and completed the job in a timely manner. Will definitely keep his contact information in case I need him again!

Review 56 (2018-07-18 - Rating: 5)
My husband and I are thrilled with the service provided by Ron, Rob and their team. We had a pipe leak that we discovered late last night and had to shut off our water. I called four other plumbers and no one was willing to come out today. My husband is seriously ill and not having water is a problem. I got in touch with Ron and he had his tech, Rob, at our home within two hours. Rob was courteous, professional and really knew how to fix the problem. We were so happy with the service that we purchased a plumbing maintenance plan with Ben Franklin. We highly recommend this company!

Review 57 (2019-12-20 - Rating: 5)
I explained that I was having 20 people for a party in a few hours and my pipes were leaking. They gave me a 1 - 4 window and came before 1!!!Michael was amazing. He was thorough in his explanation of options and fixed my problem quickly and completely. I felt very secure that my problem was solved.

Review 58 (2021-04-30 - Rating: 5)
We had Trey in to unclog our washing machine drain. He was friendly, professional and knowledgeable. He unclogged the drain, and made sure the washer was draining. He cleaned up when he was done and even gave suggestions on preventing future clogs. We would definitely recommend Trey and Benjamin Franklin Plumbing.

Review 59 (2023-11-21 - Rating: 5)
My clogged drain was cleared in no time! Appreciate the call before arrival. Thanks for a great job.

Review 60 (2023-03-28 - Rating: 5)
Nick came out for an emergency visit today, and was terrific in diagnosing our problem,. We needed to replace a toilet that was running, and he was incredibly professional and informative at every step of the visit. If all plumbers were this great, the world would be a better place.

Review 61 (2020-01-04 - Rating: 4)
From the time I called at almost midnight on a Friday night the person on the phone was kind, patient and knowledgeable about what I should do right away. The service tech who arrived Saturday morning communicated clearly about everything that was wrong with the hot water heater. He worked efficiently to get the work done. Thank you.

Review 62 (2019-12-28 - Rating: 5)
I had a leak in one of the valves in basement. Mike came within 15 minutes after my call with Benjamin Franklin. He fixed it very quick and explained in detail about the issue. 5 stars for their quick service.

Review 63 (2021-02-27 - Rating: 5)
Henry Pickett is a very nice guy!!!! Very polite, understanding and all round awesome human being!!! He installed a new toilet for me, painless experience!!!! Very professional! I would recommend him a thousand times if I could 😊 He even cleaned up afterwards 😀

Review 64 (2022-04-27 - Rating: 5)
Nick and his partner were both kind, professional and knowledgeable. Great sense of humor. Will definitely use this company again if the need arises.

Review 65 (2022-09-16 - Rating: 5)
Hank was amazing. Very knowledgeable and very friendly. Easy to talk to. Explain things in a simple manner that made things easy to understand. Would definitely recommend Hank for future projects.

Review 66 (2023-05-20 - Rating: 5)
Nick was professional and did a great job describing installation steps and benefits of moving to a tanklless setup. Keep up the good work 👏!

Review 67 (2020-07-29 - Rating: 5)
Our tech, Ron, and the entire team at Benjamin Franklin were very responsive, professional & courteous throughout the repair process. They turned a frustrating plumbing mess into a manageable situation. Highly recommend.

Review 68 (2019-12-23 - Rating: 5)
Had to get a meter yoke replaced. Called other plumbers in the area and got bounced around. Some plumbers said that it was an issue with that the water company had to handle...water company said it’s on the home owner. Some plumbers came out to take a look at the repair that needed to be done only to turn around and say they can’t help me. They either didn’t know how to do the work that needed to be done, or did not know how to get the part (meter yoke). Benjamin Franklin Plumbing was about 10th on my list. I move them to the top from now on. As soon as I called, they seemed to know exactly what I needed. They ordered the part, and 10 days later everything is repaired and running smoothly. Highly recommend these guys.

Review 69 (2021-06-15 - Rating: 5)
Just had Henry and Liam of Benjamin Franklin of West Chester here to replace the faucet set in our 2004 Roman Tub which did not have an access panel. They did fantastic work, created an access panel that blended in perfectly. Great professional job! Thanks guys!

Review 70 (2023-04-20 - Rating: 5)
I needed to have a drain pipe cut and refit for my washer overflow tray. This is not some thing they normally do but Nick was great about figuring it out and getting it done the way I wanted.

Review 71 (2020-05-16 - Rating: 5)
We noticed water running in the wall of our kitchen the night before. We called Benjamin Franklin plumbing the next morning and someone came out that afternoon. Mike was very professional and helpful in diagnosing where the leak was coming from and noticed one of the other pipes slowly leaking as well and fixed that as well. We are thankful someone was able to come out the same day. Thank you so much!

Review 72 (2023-09-15 - Rating: 5)
I have been a customer for several years. Great work at a reasonable price. They are quick to come. The do not try to upsell.

Review 73 (2020-05-29 - Rating: 5)
Henry was on time, professional, and very kind. He explained everything thoroughly and offered us a product to help keep our drains clear. We had a great experience!

Review 74 (2023-12-18 - Rating: 5)
Jeff did an excellent job on service & spent alot of time explaining next job & my options concerning that. I hope he can that job as well. There is no better!

Review 75 (2022-10-04 - Rating: 5)
Have had a great experience with Benjamin Franklin on three separate occasions! The plumbers are always respectful, punctual, efficient and knowledgable. Most recently interacted with Pat Cassidy who was very helpful and friendly.

Review 76 (2019-11-08 - Rating: 5)
Benjamin Franklin Plumbing was very curious when I called today for a leak we had. They were able to fit us in when 2 others could not. Victor who came out was very professional and experienced in troubleshooting our issue. Highly recommend them.

Review 77 (2023-04-12 - Rating: 5)
Came in to give me a quote and got my water heater installed in the same day. Even took a look at my sump and gave me some advice regarding it. Good man and professional.

Review 78 (2019-10-11 - Rating: 5)
Ron Jr. was extremely professional when installing my whole house water filter. He was on time, professional, explained exactly how the unit worked and what to do in case of an emergency. I highly recommend using Benjamin Franklin of West Chester for any of your plumbing needs.

Review 79 (2021-04-19 - Rating: 5)
Another outstanding experience with our friends at Benjamin Franklin Plumbing... though we only had our gas furnace and HVAC system serviced (annual maintenance, no repairs), we were once again more than satisfied with the professional, knowledgeable and punctual services provided by the technician. Benjamin Franklin of West Chester remains our go-to service company for future concerns with any major plumbing, septic, well or HVAC needs. Many thanks!

Review 80 (2020-01-22 - Rating: 5)
My experience with Benjamin Franklin Plumbing and their employees was amazing. From the first phone call, to setting up an appointment to getting the work completed was clear cut and professional. I will be using them for all of my plumbing needs in the future.

Review 81 (2024-10-02 - Rating: 5)
I love Benjamin Franklin plumbing!From the quick apt time, the very courteous scheduler and the very professional knowledgeable plumbers. I use them in both of my homes and are never disappointed. I highly recommend them.

Review 82 (2020-04-24 - Rating: 5)
We had an sump pump emergency. We’re on their plan. Ron came out a fixed the issue. He was professional, honest, and kept social distance. That’s service. We highly recommend!!!

Review 83 (2021-12-08 - Rating: 5)
Trey identified the leak in our basement and he likely found the source. We were very pleased with his kindness, knowledge, and timeliness. I certainly recommend Benjamin Franklin Plumbing for any repair needs!

Review 84 (2020-12-08 - Rating: 5)
Dan Good was phenomenal! Very professional, very knowledgeable, very detailed and very responsive to all our questions and concerns! We concluded the session feeling like newly minted experts!! 👍!

Review 85 (2022-10-04 - Rating: 5)
Pat is a great technician,…he’s been to our house twice now and great work each time,…professional and nice guy,…and hey, I like how Benjamin Franklin sends a pic of your techs beforehand, and love even more how there’s a flag in the background,…go USA!

Review 86 (2022-08-26 - Rating: 5)
Hank and all of the plumbers at Benjamin Franklin Plumbing are polite, cordial and respond in a timely manner. The quality of work that they provide is outstanding!

Review 87 (2024-04-04 - Rating: 5)
Ray was a very thorough, polite an experienced expert in his field.

Review 88 (2021-01-14 - Rating: 5)
We have an older style house with a wet base in the bathroom on the second floor. Benjamin Franklin offered a very reasonable deal for breaking up our bathroom floor (wet base means cement) redoing the 70+ year plumbing and retiling the floor. Will update when the job has been completed. They have been on time, polite, and honest.

Review 89 (2022-04-26 - Rating: 5)
Mike did AWESOME work - same day, fast, courteous, and quality work. Definitely will recommend him to my family and neighbors!

Review 90 (2022-09-08 - Rating: 5)
Hank and his helper were great!!! Very professional and courteous. They took the extra step to get everything the way we wanted it!

Review 91 (2022-10-13 - Rating: 5)
Pat is an amazing plumber, he is so enthusiastic about my projects and is genuinely helpful. Pat answers all the questions that I have about what he is doing and why. I will call Benjamin Franklin Plumbing for all my plumbing projects.

Review 92 (2021-09-02 - Rating: 5)
Ron called me when he was on his way. I explain what was wrong with the faucet, and gave him the faucet I purchased. He replaced the faucet, cleaned up, and gave me the invoice. He was cordial and pleasant.

Review 93 (2024-07-05 - Rating: 5)
Ray was polite, patient, and professional. Very much appreciated his careful assessment of the problem and his recommended solution (as well as his willingness to educate me during the process!). Thanks Ray!

Review 94 (2023-09-26 - Rating: 5)
Very easy to schedule and prompt service. Ray was very professional and helped with our service needs.

Review 95 (2023-11-15 - Rating: 5)
1st rate service. Jeff and Tyler did great work. And finished the job in 1day. Very satisfied

Review 96 (2024-03-19 - Rating: 5)
Great communication about setting appointments and arrival times. Friendly and knowledgeable technicians

Review 97 (2023-06-14 - Rating: 5)
He detected a gas leak while fixing a different problem. Peco confirmed and he was able to fix it. Glad he was here. Might have saved my life.

Review 98 (2024-07-03 - Rating: 5)
Ray did a great job. Happy with his work.

Review 99 (2019-11-03 - Rating: 5)
My water heater failed on Friday night. I called on Saturday morning and the new one was installed by Saturday night! Mike was great to work with, really conscientious. My new go to plumber. Many thanks!!

Review 100 (2020-05-27 - Rating: 5)
The drain on our kitchen sink (in our 70 (+ - house) gave up the ghost Sunday evening. I called Ben Franklin Plumbing of West Chester at 7:15 AM this Monday crying for help. By 8:45 AM, Tech, Henry arrived. He analyzed the scene and we decided it would be best to rebuild the drain from bottom to top. There was s a little sticker shock on my part, but it was time to move forward. Henry worked efficiently until about 1 PM at which time I had my rebuilt sink drain. It was great working with Henry and I know the next time I need a plumber, Benjamin Franklins number will be the one that is by my phone.

Review 101 (2022-02-14 - Rating: 5)
Trey has serviced my plumbing needs in the past and he always come very professionally and punctually. Trey is kind and is very skilled.Thank you Benjamin Franklin Plumbing 🙂

Review 102 (2019-06-27 - Rating: 5)
Response time within 45 minutes to our door. Fixed the leak issue quickly. Ron, the technician, was very polite and personable.

Review 103 (2021-07-08 - Rating: 5)
Great service, nice, very clearly explaining the options, clean work.

Review 104 (2020-03-12 - Rating: 4)
Our plumber, Victor, was professional in every way. I do not give Ben Franklin 5 stars only because they are a bit pricy -- but I have always found them to be very good at what they do. You get what you pay for, I suspect,,,

Review 105 (2021-10-18 - Rating: 5)
Trey was Great, I really liked the way he explained what was wrong with the toilet. Cant wait till Thursday when he comes back to fix the toilet. He is very professional.

Review 106 (2022-08-12 - Rating: 5)
Helped with a Sulfur smell in my water. A truly gifted set of Professionals. They saved me $3,500 dollars in repairs.

Review 107 (2023-08-23 - Rating: 5)
Leon did an awesome job! Grateful for the quick action to fix the leak in utility tub.

Review 108 (2023-12-15 - Rating: 5)
Henry has installed a new heater, fixed a major crack in a pipe beneath my basement floor, and cleared my main drain. His customer service and quality of work is excellent.

Review 109 (2021-09-10 - Rating: 5)
My tech Ron was great, as was Brittany at the office! Quick scheduling, on time arrival, fast and precise work. Thanks!

Review 110 (2022-08-03 - Rating: 5)
Henry is extremely polite, efficient & knowledgeable. Henry is an asset to your company! Very Happy with workmanship & service!!!

Review 111 (2019-06-26 - Rating: 5)
Ron was very thorough and helpful. he made sure he checked every single thing before leaving to make sure he was missing nothing. Would definitely recommend this company

Review 112 (2024-07-10 - Rating: 5)
As always; fast, friendly, and priced fairly.

Review 113 (2019-10-10 - Rating: 5)
Victor showed up in the time frame given and replaced my dishwasher. He took care of all the work in a timely manner. I would recommend highly.

Review 114 (2023-06-23 - Rating: 5)
Professional, clean, prompt, and courteous. The pricing was right, the problem was diagnosed quickly and the repair was done just as fast. No need to look anywhere else.

Review 115 (2020-08-08 - Rating: 5)
Very knowledgeable, professional and honest. Pricing was very reasonable. I will definitely use their services again. I highly recommend Benjamin Franklin Plumbing.

Review 116 (2022-07-22 - Rating: 5)
Water filter installation estimates and walk through. Pat is really friendly and awesome person. Look forward work wit him.

Review 117 (2024-08-22 - Rating: 5)
Ray was prompt and professional. He was able to diagnose the problem quickly.

Review 118 (2019-12-06 - Rating: 5)
Victor Rios was excellent. He was incredibly clear, respectful, efficient, and effective. Ill be calling them back for my next plumbing need. Thank you.

Review 119 (2022-02-28 - Rating: 5)
I was very impressed with Trey! He was not only professional but he was respectful, courteous, and friendly. I highly recommend!

Review 120 (2023-06-26 - Rating: 5)
Nick did a great job installing a septic pump alarm! He was a pleasure to work with.

Review 121 (2023-03-31 - Rating: 5)
Repaired gas line to generator preventing a possible very dangerous accident.will use this company for all our plumbing requirements. Henry is a real professional.

Review 122 (2021-11-19 - Rating: 5)
I wasnt able to have the work I needed done, but Ron was very knowledgeable and helpful in figuring out the problem at hand. He came back with an estimate and details on what work needed to be done. Not someone just trying to make a sale.

Review 123 (2024-03-18 - Rating: 5)
Helped me install expansion tank without leaks. Fixes my problem quickly

Review 124 (2023-01-30 - Rating: 5)
Trey diagnosed the problem quickly and explained in layman’s terms what options were available to repair. No pressure, very nice guy.

Review 125 (2020-04-25 - Rating: 5)
Thank you for your thorough service Mike! We had water leaking issues and I really appreciate last minute same-day service! We would use again!

Review 126 (2020-07-02 - Rating: 5)
Henry and all the team work through some not ideal working conditions in some not ideal weather. We discovered major plumbing issues soon after we moved in. Thanks for all your hard work!

Review 127 (2022-11-23 - Rating: 5)
Hank was punctual, professional and neat with his work. Would definitely call on Ben Franklin for future work.

Review 128 (2023-09-20 - Rating: 5)
Completed a very difficult job repairing our exterior grinder pump. Only company that I know who can do this work.

Review 129 (2023-07-19 - Rating: 5)
Awesome experience !!!! Fixed and were prompt and courteous and clean. Highly recommend Ben Franklin.

Review 130 (2024-03-15 - Rating: 5)
Very professional and courteous. Didnt waste time and got the job done without any mess being left behind. Would definitely use again.

Review 131 (2022-07-21 - Rating: 4)
Pat did a great job. He knows how to handle any problem.

Review 132 (2019-02-08 - Rating: 5)
Very good service. Had two technicians on 2 different days, Victor and Ron. Both were friendly, and efficient!

Review 133 (2024-12-31 - Rating: 5)
Very professional and informative

Review 134 (2023-01-07 - Rating: 4)
My technician Trey was friendly curteous and professional. He answered all my questions. He was efficient too.

Review 135 (2023-02-16 - Rating: 5)
Liam was very friendly and professional. He came to do our annual preventative maintenance

Review 136 (2023-05-01 - Rating: 5)
Weve used Benjamin Franklin 3 times just this year and they are always quick to respond, in time, and friendly.

Review 137 (2024-05-17 - Rating: 5)
Great job. He was on time and not only solved the problem but showed me how to do it myself if it happens again.

Review 138 (2020-10-20 - Rating: 5)
Ron was friendly, personable and got the job done right in no time at all. I Highly recommend Benjamin Franklin Plumbing!

Review 139 (2020-01-10 - Rating: 5)
Mike our technician was awesome. Very professional, in and out and the job was done great. We highly recommend Mike.

Review 140 (2022-07-27 - Rating: 5)
Trey was amazing, kind, and super efficient. Best service experience I could hope for!

Review 141 (2021-04-21 - Rating: 5)
Very helpful. Gave estimates of future work needig to be done. Enroled me in savings plan. Very reasonable cost!

Review 142 (2024-04-24 - Rating: 5)
Solid service, addressed the issue and fixed it quickly and well

Review 143 (2024-08-21 - Rating: 5)
Very knowledgeable and professional.

Review 144 (2020-03-28 - Rating: 5)
We were scheduled quickly. Mike is very conscientious and cares deeply about his work.

Review 145 (2018-06-22 - Rating: 5)
Thought I was just getting a quote but they had a hot water heater on the truck and were able to install that very day. The flue was old and rusted so they replaced that also.

Review 146 (2021-10-07 - Rating: 5)
Came in w a lower quote n swapped hot water heater same day. Super nice n professional. Would use again

Review 147 (2021-03-12 - Rating: 5)
On time and very efficient service. Left work area clean and made sure all parts of the heater installation worked well.

Review 148 (2024-08-29 - Rating: 4)
Knowledgeable, punctual

Review 149 (2022-10-28 - Rating: 5)
Top shelf professionals. Would definitely use and recommend again.

Review 150 (2024-04-23 - Rating: 5)
Great service. I would recommend them

Review 151 (2019-11-30 - Rating: 5)
Great experience with our technician, very professional 40 min doneNow,very expensive meaning $360 for less than a hours worth of work expensive. Shop arnd

Review 152 (2022-11-30 - Rating: 5)
He was very friendly and curious. I have a good experience every time I use them.

Review 153 (2023-07-20 - Rating: 5)
Was able to complete job on time and before scheduled appointment.

Review 154 (2019-09-12 - Rating: 5)
Great customer service, on time, and they have earned my business for life! Highly recommend.

Review 155 (2023-02-27 - Rating: 5)
Good communication and very helpfully observant in spotting a problem we hadn’t seen

Review 156 (2024-02-06 - Rating: 5)
The team that came explained in a clear and understandable way what was the problem, the approaches that could be taken for repair, and the reason for the approach they recommended.

Review 157 (2019-12-10 - Rating: 5)
My technician, Victor was super professional, friendly and helpful! Would definitely recommend this service. Thanks!!

Review 158 (2021-01-12 - Rating: 5)
Dan was fantastic, professional and fast. He even helped us select our toilet.

Review 159 (2022-12-15 - Rating: 5)
Excellent job. Very professional in every aspect. Highly recommend!

Review 160 (2020-01-20 - Rating: 5)
Positive experience, problem explained fully and fixed quickly. The tech, Henry was great.

Review 161 (2023-06-05 - Rating: 5)
Kregg thank you again!!! Solved the clogged sink issue quickly A+ Recommended

Review 162 (2022-02-18 - Rating: 5)
Professional and on time service - were quick to respond to my request and did a clean job

Review 163 (2023-04-18 - Rating: 5)
Arrived on time and very knowledgeable. Fixed my issue in record time.

Review 164 (2023-11-20 - Rating: 5)
Pricing is fair job was done in professional manner

Review 165 (2022-05-14 - Rating: 5)
Matt was awesome - very friendly, likable, knowledgeable, and professional.

Review 166 (2021-04-14 - Rating: 5)
Trey did an awesome job and was very professional and quick. Thank you!

Review 167 (2022-09-27 - Rating: 5)
Performed annual plumbing inspection. Friendly, thorough, and efficient.

Review 168 (2020-05-14 - Rating: 5)
Professionally Fixed the kitchen faucet.2 year warranty made me happy.

Review 169 (2019-12-18 - Rating: 5)
Very reasonable pricing. Super responsive. Overall very happy with their service.

Review 170 (2023-02-17 - Rating: 5)
Very satisfied with serviceman and work. Trey was thorough.

Review 171 (2023-03-09 - Rating: 5)
I had a few plumbing issues that needed to be fixed, and Benjamin Franklin was quick to come out. I was able to easily schedule an appointment off their website, and the technicians that come out where friendly, knowledgeable, and courteous. They were a great team and resolved all our plumbing needs. I would definitely use them again and would recommend them to anyone. They did a great job!

Review 172 (2022-04-26 - Rating: 5)
Not at this time but my neighbor will be looking it over. I was pleased with the way he was explaining it to my neighbor.

Review 173 (2020-12-03 - Rating: 5)
Service was excellent. This includes office scheduling, service coordination, and, of course, the field repair.

Review 174 (2023-09-14 - Rating: 5)
Ray and Trey were excellent. I had them out to clean my kitchen sink drain. It is not an easy setup but they rose to the challenge. They were friendly and professional.

Review 175 (2021-01-29 - Rating: 5)
On time, attentive and knowledgeable. problems solved promptly. Very good service.

Review 176 (2023-10-31 - Rating: 5)
Ray was nice, he was able to ascertain what was wrong and fix it. The price seemed reasonable.

Review 177 (2023-02-02 - Rating: 5)
The techs were prompt, friendly and explained the issues well.

Review 178 (2018-01-27 - Rating: 5)
They showed up when they said they would and did a professional job of installing my hot water heater.

Review 179 (2023-08-10 - Rating: 5)
Very pleased with BFP. Called to say they could come before 1:00, which was great. They arrived around 12:30. Leon was courteous and efficient. I m so glad I chose BFP.

Review 180 (2023-03-08 - Rating: 5)
Have used other plumbers in the past that Id not use again.Ben Franklin, on the other hand, is the plumber Id call for any plumbing repairs. This is the 3rd time Ive used them and they are recommended without reservations of any kind. 5 Stars!They show up on time or early, diagnose and fix speedily, and clean up afterwards (something others do not do). My plumbers of choice!

Review 181 (2021-10-20 - Rating: 5)
Fred was on time very sufficient and has great customer service

Review 182 (2024-03-28 - Rating: 5)
Polite professional thorough Excellent communication skills

Review 183 (2022-07-01 - Rating: 5)
Job was well done, professional and clean

Review 184 (2019-10-08 - Rating: 4)
Only received an estimate. Victor was very knowledgeable and courteous.

Review 185 (2020-03-25 - Rating: 5)
Everyone treated me and my property as if it was their own. I couldnt ask for more.

Review 186 (2024-02-05 - Rating: 5)
On time, efficient, and very clear about the services provided

Review 187 (2024-05-21 - Rating: 5)
Great service by Ray!

Review 188 (2023-08-10 - Rating: 5)
Was able to come early and explained the job

Review 189 (2023-08-21 - Rating: 5)
We had two plumbing issues and Trey was able to quickly diagnose the problems and fix them the same day! Thank you very much Trey!

Review 190 (2023-05-17 - Rating: 5)
He understands the problems, and provided helpful solutions

Review 191 (2024-03-18 - Rating: 5)
We are happy with the service Ray Zankmanprovided. We will request Ray for future work!

Review 192 (2023-02-28 - Rating: 5)
Great advice and diagnostics. Knows his trade

Review 193 (2024-02-28 - Rating: 5)
Ray did a wonderful job replacing a washer shut off valve and replacing a sink faucet. He was a true professional.