Roto-Rooter Plumbing & Water Cleanup

Located in West chester, Pennsylvania

Address: 117 W Gay St #214, West Chester, PA 19380, United States

Phone: +1 610-380-4785

Rating: 4.8

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2025-01-06 - Rating: 5)
Those people are great they came in quick and diagnosed the issue ... they did their job with care and eagerness to help..they said well have hot water!!! And we did have it... a messy snowy day didnt prevent them from coming and doing a wonderful job.

Review 2 (2024-09-03 - Rating: 5)
Tom did a great job fixing my leaky tub faucet. Roto Rooter was out within an hour. I recommend them for repairs!

Review 3 (2024-12-07 - Rating: 5)
Very courteous, professional, and proficient. Kept me apprised of when the technician would arrive and did excellent work.

Review 4 (2024-07-13 - Rating: 5)
It was great working with Roto-Rooter. Ken came the same day within less than an hour. Prior to calling Roto-Rooter, I have had bad experience with other companies. But with Roto-Rooter, they have amazing customer service and they did not leave until they fixed the problem. I love the honesty with them! I will continue to use them in the future. 10 Stars for Ken for fixing the problem! :)

Review 5 (2024-11-11 - Rating: 5)
Harry was great. He diagnosed the problem and promptly provided a solution. Thank you!

Review 6 (2024-08-25 - Rating: 5)
Dean came out within hours of the issue occurring. Quickly diagnosed and repaired the problem. Super friendly and helpful

Review 7 (2024-11-25 - Rating: 5)
Harry was professional and transparent with what the cost would be for the job to be completed.

Review 8 (2024-11-08 - Rating: 5)
Keny was AMAZING! Would give him six stars if we could!

Review 9 (2024-01-05 - Rating: 5)
Scott was fantastic. Super knowledgeable and helped me understand root causes of what was happening. Was initially worried about hiring a big box company as u sometimes get treated like a number but Scott was the best. Hopefully i ever need plumbing help again, but if i do, Scott from Roto-rooter will be 1st call. Thanks Scott!

Review 10 (2024-09-15 - Rating: 5)
I never want to have leaking pipes again, but if I do at least I know I can rely on Roto-Rooter to fix my issues.

Review 11 (2024-12-10 - Rating: 5)
They came out late at night when we had no water due to a clog in our sewer. He took his time, explained everything and was very professional. He’s even going to have someone come back and double check it with the camera tomorrow to make sure we’ll have no further issues.

Review 12 (2024-07-12 - Rating: 5)
Great experience with the technician! Explained the options and fixed the issue quickly and for a great price…

Review 13 (2023-09-23 - Rating: 5)
We had a clog in our sink that we had to get cleared on the weekend. Figured wed need to wait til Monday but they said they would be there in 2 hours (they were) and that there was no upcharge for weekend.Justino, our technician, called us when he was en route. He was professional, informative, and worked clean.Would recommend!

Review 14 (2023-07-25 - Rating: 5)
While the initial field supervisor who came out and tried to pitch me on a $1500 service that I may or may not have needed, the actual plumber who came out later advised me that I could take a different approach for a lower cost that would likely resolve the issue. Sure enough for $500 we were able to clear my stormwater drain and get it working properly again. He was very professional, on time, and even work through a rain storm. Much appreciated!

Review 15 (2024-08-20 - Rating: 5)
Very clean & efficient job was done you guys get a A+ rating from me

Review 16 (2024-09-02 - Rating: 5)
Tom& Mark were exceptional with explaining and fixing my issue...Thank you

Review 17 (2024-11-30 - Rating: 5)
Technician was very professional & kept us informed throughout. Upper floor toilet flushing causing bubbling in lower floor toilet & was determined to be tree roots in the sewer line. Very helpful.

Review 18 (2023-04-26 - Rating: 5)
Mike Minicozzi was amazing. He took the time to answer all my crazy and had a really good sense of humor.. he refused to leave without the problem being fixed. We loved he fixed the problem and followed to make sure the job was done. 5 stars if I could do more I would do it…

Review 19 (2023-03-08 - Rating: 5)
Fantastic service. Booked on line at midnight and received a confirmation email with for my preferred next day two hour window. Got a text to say they were on the way and when the arrived they efficiently resolved the problem. Technician was friendly and professional. He clearly explained the problem and gave advice on what could be done to avoid it in the future. Great experience!

Review 20 (2024-01-19 - Rating: 5)
We’ve had a slow drain for many months on the first floor of our split level . Then service person was very thorough and professional. He diagnosed the problem and used snake machine to open the drain . It seems to be working better than it has in years .

Review 21 (2023-04-02 - Rating: 5)
Justin was awesome! We just had a new baby and are constantly in need of being able to wash bottles, dishes, etc. and of course that’s when the kitchen sink decides to clog. Justin came in and solved our problem with no issues. He was quick, efficient, and the whole job was done very clean! Thanks Justin!

Review 22 (2023-08-03 - Rating: 5)
Justino arrived tonight at 10pm and unclogged my sewer pipe quick and easily. He was professional, able to diagnose the issue right away and came at a very necessary time. Thank you!!

Review 23 (2023-08-11 - Rating: 5)
Called for an emergency leak and they showed up at my house quickly. We created a plan and the job was finished the next day. Very professional and they did a great job. Highly recommend them.

Review 24 (2023-03-13 - Rating: 5)
Todays service was exceptional! I had a problem with a leak in my home that was from the street, Roto-rooter came within two hours gave me the cost and fixed the issue within a half hour. The technician that came was very helpful and explained everything clearly. When I called to schedule the appointment, the woman I spoke with was so helpful and so polite. I would highly recommend Roto-rooter.

Review 25 (2023-09-02 - Rating: 5)
I was shocked how easy this was. Basement flooded, I had no idea how to handle it. I made the right call to roto-rooter, they walked me through the whole process, got it fixed, dried, and took care of everything related to the claim. Professional and responsive crew. Much appreciated!

Review 26 (2023-03-04 - Rating: 5)
Our bathtub backed up late on Friday evening. We called several places claiming to have 24-hour response, but Roto-Rooter was the only one that actually allowed us to talk to a live person. They scheduled the repair for Saturday morning, and by 9:00 a.m. the work was done. The technicians were pleasant, well informed and intelligent, and got the job done in minutes.

Review 27 (2023-03-31 - Rating: 5)
We received fast and prompt service for our drainage problem. This was completed within two days and corrected like new. All parties involved were very professional and explained the work being performed.

Review 28 (2023-07-15 - Rating: 5)
The gentleman did a fantastic job. Was very thorough, took his time and completed the job. I would highly recommend this company to anyone who is in need of a plumber or any other services they offer.

Review 29 (2023-07-07 - Rating: 5)
Were been using rooter rotor for years techs get better and better Jeffrey today trumped.. kind,efficient and did the job well. People that do a good job need to be recognized.... thank you Kindly Theresa DOrazio 🙏

Review 30 (2024-12-24 - Rating: 5)
Professional and fast done by Tom for a my leakage in basement

Review 31 (2023-04-03 - Rating: 5)
Super easy to work with Sharon who created the appointment all the way through to Justin and Eddy who came to person the service. They were informative, prompt, professional and I’d recommend them for your plumbing needs!

Review 32 (2023-06-10 - Rating: 5)
Travis was amazing. Super professional and very reasonable. His personality and customer service were beyond expections.

Review 33 (2023-07-11 - Rating: 5)
So thankful for Roto Rooter we had an emergency flood, and they were able to come out in less than an hour and handle it professionally the technician was extremely pleasant, courteous and explained everything he was doing

Review 34 (2023-07-16 - Rating: 5)
Justino was a professional all the way around. He knows his craft, diagnosed the issue fairly quickly, provided a fair cost and completed the work in timely fashion. Thank you Justino

Review 35 (2024-09-16 - Rating: 5)
Great experience, got everything fixed with no mess left behind. I appreciate it guys!

Review 36 (2023-10-14 - Rating: 5)
Roto-Rooter employees have communicated promptly and have answered questions clearly. They demonstrated the ability to work together as one team.

Review 37 (2024-09-04 - Rating: 5)
5 stars! Dean was great and very helpful trying to figure out the issue with our Shower. Thank you!

Review 38 (2024-03-01 - Rating: 5)
Brandon was wonderful, fast, and informative! He was quick and provided all the answers to my questions!

Review 39 (2023-07-01 - Rating: 5)
Justino and Kenny were professional, friendly, and showed tremendous understanding for our situation. I would recommend them any day. 10/10

Review 40 (2023-05-08 - Rating: 5)
Awesome experience. They came quickly diagnosed and fixed. Even cleaned so it looked better than when they arrived. Highly recommend

Review 41 (2024-09-01 - Rating: 5)
Was timely, knew what he was doing and was very helpful

Review 42 (2023-04-16 - Rating: 5)
Hard water created a major blockage in my main sewer line. Michael arrived within 12 hours and was cordial and adaptable when it was harder than expected to access the main septic line.

Review 43 (2023-06-19 - Rating: 5)
Thank you Travis! So happy to have my sink working optimally again. Thank you for your friendliness and professionalism. Great Job!

Review 44 (2023-07-07 - Rating: 5)
Thank you! Absolutely the best service I’ve had for my business plumbing 🪠! From the appointment setter to the confirmation calls and especially the tech Travis!!! Total rockstar!!! Thank you guys again!!!

Review 45 (2023-04-05 - Rating: 5)
Every person I have talked to with this company has been super informative, friendly and helpful. It has been a stressful few days with all the work being done, but these guys have made it a little easier to deal with.

Review 46 (2023-07-28 - Rating: 5)
Did an awesome job. Found and cleared our issue quickly. Very polite and friendly as well.

Review 47 (2023-06-09 - Rating: 5)
Travis was fantastic. Very helpful, responsive, and easy to work with in fixing our sink.

Review 48 (2023-06-06 - Rating: 5)
I had a very good experience for the first time using root roter it’s less expensive that Donnelly and Justin is very professional

Review 49 (2023-09-19 - Rating: 5)
Justino was excellent! He came to my house on time and was very professional!

Review 50 (2024-08-20 - Rating: 5)
Did a great job at the office

Review 51 (2023-05-16 - Rating: 5)
The technician who came out was a pleasure. He was polite, informative, and worked quickly to resolve our issue.

Review 52 (2023-06-12 - Rating: 5)
Prompt service, courteous and got the job done for me same day! Would recommend!

Review 53 (2023-06-21 - Rating: 5)
Great service polite. A little on the higher end in price but very responsive and thorough.

Review 54 (2023-05-06 - Rating: 5)
They came on time and were professional. The problem was resolved without any problems. Good warranty

Review 55 (2023-07-10 - Rating: 5)
Great service. Travis was wonderful and nice. Would ask for him again.

Review 56 (2023-08-28 - Rating: 5)
Prompt courteous service on same day as I called. Services explained, completed and senior discount was applied.

Review 57 (2023-04-17 - Rating: 5)
Michael was excellent at diagnosing the problem, explaining it, and explained what comes next. Very friendly and helpful!

Review 58 (2024-03-02 - Rating: 5)
Friendly and timely service. Jacques was great!

Review 59 (2023-07-06 - Rating: 5)
Went above and beyond to fix our water problems. Very helpful and courteous.

Review 60 (2024-04-22 - Rating: 5)
The mechanics were friendly, thorough and very professional. They took care of my Plumbing issues and was very fair with the price. I will use them again if I ever have Any plumbing issues in the future. A big shout out and thanks to, Ben and Ed!

Review 61 (2023-09-28 - Rating: 5)
Very personable and professional. Definitely appreciate his assistance.

Review 62 (2023-04-23 - Rating: 5)
Michael 428 was absolutely great. great experience. Thank you

Review 63 (2023-09-08 - Rating: 5)
Unclogged an underground drain and found the exit which was buried. Not inexpensive but worth it.

Review 64 (2023-05-10 - Rating: 5)
Technician was great. All is now working. Thanks (428)

Review 65 (2023-03-04 - Rating: 5)
Great service by the team of Tim & Harry and understanding the need of the customer.

Review 66 (2023-09-29 - Rating: 5)
Excellent experience and they resolved my issue

Review 67 (2023-11-12 - Rating: 5)
Ben was very professional and handled our problem

Review 68 (2023-04-17 - Rating: 5)
Gau & Chip successfully cleared our kitchen drain sink.

Review 69 (2023-04-10 - Rating: 5)
Ver nice and professional plumbers. They knew what they were doing and they clearly explained everything to me

Review 70 (2023-03-04 - Rating: 5)
The technicians arrived early and delivered an excellent job

Review 71 (2023-04-30 - Rating: 5)
Originally called them about a small back up in our sewer line but turned into anything but small. Our tech Michael was great. He came and got right into the problem. Although he had several jobs before ours, he did a thorough job and made sure everything was taken care of. We were very pleased with the service we received and would highly recommend.

Review 72 (2023-06-11 - Rating: 5)
Excellent customer service! Top notch professional good job efficiently. This company DOES NOT charge any extra to come out on weekends, which is basically unheard of these days. Definitely recommend Roto- Rooter!!

Review 73 (2023-09-28 - Rating: 5)
Overall excellent service! The technician, camera technician and mold cleaning technician were on time, provided excellent service and resolved our problem.

Review 74 (2023-07-25 - Rating: 5)
Great experience. On time and solved my problem in a timely manner. Super professional.

Review 75 (2023-07-01 - Rating: 5)
Travis was great. Answered all of our questions and did everything he could to fix our leak. Would definitely recommend travis to anyone again

Review 76 (2023-08-14 - Rating: 5)
Once the diagnosis was done, it was a quick fix

Review 77 (2023-07-09 - Rating: 5)
Came out very quickly and fixed our clogged drain.

Review 78 (2023-04-29 - Rating: 5)
Michael was awesome! Very polite, friendly and upbeat. Despite having to work out in the cold and rain he maintained a light and positive attitude & fixed my problem :)

Review 79 (2023-05-13 - Rating: 5)
Justin was very professional and tidy.

Review 80 (2023-08-23 - Rating: 5)
We are very pleased with the staff that came out this evening.

Review 81 (2023-04-24 - Rating: 5)
Was quick, efficient and solved our toilet clog in no time. Highly recommend this company 👌

Review 82 (2023-04-25 - Rating: 5)
Michael wad great and very professional.

Review 83 (2024-01-07 - Rating: 5)
Thank you for help fix drain pipe

Review 84 (2023-07-26 - Rating: 5)
Did nice job. Thank you

Review 85 (2023-07-01 - Rating: 5)
Travis was amazing, very professional, very knowledgeable, and informative with all my questions that I asked.

Review 86 (2023-03-11 - Rating: 5)
He did very good work

Review 87 (2023-05-10 - Rating: 5)
Called at 330 pm & technician was here in 3 hrs

Review 88 (2023-06-20 - Rating: 5)
Within 2 hours of me calling they came out and solved my sewer problems. What more can you ask for!

Review 89 (2024-03-31 - Rating: 5)
Kenny was knowledgeable and helpful

Review 90 (2023-06-11 - Rating: 5)
The technician, Justin, was polite and professional.

Review 91 (2023-06-03 - Rating: 5)
Quick, efficient, honest. Thank you for all the help.

Review 92 (2023-08-09 - Rating: 5)
Great service. Responded quickly.

Review 93 (2023-07-12 - Rating: 5)
Good experience overall, quick and polite.

Review 94 (2023-08-11 - Rating: 5)
Came ahead of scheduled time amazing

Review 95 (2023-08-11 - Rating: 5)
Gentlemen was persistent in solving complicated problem.

Review 96 (2023-06-13 - Rating: 5)
The plumber braced up a sagging drain pipe which contributed to the blockage.

Review 97 (2023-06-03 - Rating: 5)
I had a back up in my outside sewage line. I called several plumbing companys and no one could make it out for an emergency service apart from Roto-rooter. I called and within an hour they had the line clear.

Review 98 (2023-08-14 - Rating: 4)
Honest and did a good job

Review 99 (2023-07-24 - Rating: 5)
Great Service, Above and Beyond

Review 100 (2023-03-09 - Rating: 5)
Very quick response and repair.

Review 101 (2023-09-04 - Rating: 5)
Very thorough and professional

Review 102 (2023-09-28 - Rating: 5)
Approachable.

Review 103 (2023-05-23 - Rating: 5)
Fixed the issue almost immediately

Review 104 (2023-05-24 - Rating: 5)
Customer service was fantastic

Review 105 (2023-05-26 - Rating: 5)
Excellent service, the best

Review 106 (2023-03-11 - Rating: 5)
Very good

Review 107 (2023-03-10 - Rating: 5)
Great service as usual

Review 108 (2023-08-28 - Rating: 5)
Very responsive and professional

Review 109 (2023-09-20 - Rating: 5)
Professional and worked efficiently

Review 110 (2023-06-24 - Rating: 5)
Quickly resolved the issue

Review 111 (2023-07-24 - Rating: 5)
Great service!

Review 112 (2023-05-21 - Rating: 5)
Friendly and respectful of property

Review 113 (2023-12-29 - Rating: 5)
Excellent

Review 114 (2023-07-25 - Rating: 5)
Awesome job !!

Review 115 (2023-07-04 - Rating: 5)
Very helpful

Review 116 (2023-06-15 - Rating: 5)
Timely and professional.

Review 117 (2023-06-03 - Rating: 5)
Drain cleaning

Review 118 (2025-01-09 - Rating: 5)
Top notch work from a top notch company! Tom and Jonathon made the installation of my new water heater a super positive experience. Their professionalism, knowledge & skills were evident from the beginning to the end of the installation. They were also very respectful & considerate and left the work area immaculate. I want to give them a special thanks for being so very patient & understanding of my 2 crazy barking pups. And to top it all off the final cost was less than the estimate. You can’t get much better than that!