Guy Smith Heating, Cooling & Plumbing

Photo of Guy Smith Heating, Cooling & Plumbing

Located in Virginia beach, Virginia

Address: 221 Pennsylvania Ave, Virginia Beach, VA 23462, United States

Phone: +1 757-497-8673

Rating: 4.8

Services

  • Identifies as veteran-owned
  • Online estimates
  • On-site services
  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet
  • Repair services
  • LGBTQ+ friendly
  • Transgender safe space
  • Appointment required

Categories

  • Plumber
  • Air conditioning contractor

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2025-01-06 - Rating: 5)

    Guy Smith provided same day service within 3 hours of my call to them. The technician Ben provided outstanding and knowledgeable service. He was friendly and walked me through everything he did. I am extremely happy with Guy Smith and every tech that has come to work on my system over the years.

  • Review 2 (2024-06-28 - Rating: 5)

    I got a new package unit installed today by Thomas and Datwan. I must say they are very hard workers. They took the time to answer my questions and adhere to my request. I am very happy with the outcome. The attention to detail was beyond my expectations. I Look forward to using Guy Smith for maintenance.

  • Review 3 (2024-07-10 - Rating: 5)

    Marvin has replaced my garbage disposal, leaky sink drain and master bedroom toilet. He was efficient and knowledgeable of his craft. Ron, who assisted him on our toilet replacement was extremely helpful as well. Cant wait for them to replace my last two toilets. The upgraded model is beautiful. My husband and I are very happy.

  • Review 4 (2024-12-31 - Rating: 5)

    I’ve been a customer with Guy Smith for 4 years. Great Service every time. I recently had an install of a new unit last month. Bruce let me know of the progress throughout the install. Guy Smith are truly professionals and masters of their craft. Thank you!

  • Review 5 (2024-12-16 - Rating: 5)

    Dominic arrived in a timely manner for my appointment. He was kind, efficient and explained his findings and recommendations well. He was professional and truly such a nice guy! From his service today, and the ease of setting up the appointment with a lovely women on the phone, I absolutely recommend Guy Smith heating, cooling and plumbing.

  • Review 6 (2024-11-26 - Rating: 5)

    Conner called about 20 minutes out before the scheduled maintenance appointment. He was very personable and explained what he was going to do and why. Fast forward to 1 hours later I had another company checking on some other work I had done and they noticed a water leak in the crawl space. I called Guy Smith and notified them this was a separate incident. I got to experience an emergency call and because of my maintenance plan my service charge was less and the Guy Smith team worked me into the schedule for the same day. Great we vice by Conner and the Guy Smith team at the office. Thank you all for the great customer service and timely response. I’m super happy with my maintenance plan and the responsiveness of my problem.

  • Review 7 (2024-09-28 - Rating: 5)

    Joshua Sullivan did our maintenance inspection. He was the nicest guy you would ever want to meet. He was very thorough, with such detail. We have now worked with two highly experienced technicians from Guy Smith. About a year ago, Brian Novak serviced our unit and went right to the source of the issue. He was also very nice and experienced.

  • Review 8 (2024-08-29 - Rating: 5)

    Highly recommend! Our AC went out on a very hot evening and they were able to get us scheduled within a few hours and had Brian out to solve the problem. He was super friendly and knowledgeable and got us taken care of quickly. All for a pretty reasonable price. Highly recommend!

  • Review 9 (2024-12-26 - Rating: 5)

    David was totally wonderful, very professional and courteous. He diagnose the problem quickly and repaired right away. Luckily, I came across your company back in July Im happy to say you guys were a life saver then and you have proven to be a life saver now in December, because the temperatures are dropping. It is nice for a change to find and receive great customer service from a company. Its so rare these days. A ++++ Thank you so very much for making my home warm and comfortable again.

  • Review 10 (2024-12-24 - Rating: 5)

    Company was very communicative. Ben Henderson came on Christmas Eve to fix our furnace. He was able to clearly explain the issue, fix it for us quickly, and explain the benefits of their membership to me. I will be going with this company again in the near future when I have to replace my AC. Highly recommend.

  • Review 11 (2024-11-25 - Rating: 5)

    Phillip is fantastic! He was polite, professional, and incredibly knowledgeable! He included me on the entire process so I could get familiar with the way the system works and made me feel confident in the Guy heating and cooling company! We need more repairmen like him!!!

  • Review 12 (2024-05-07 - Rating: 5)

    Kali was great! She explained everything thoroughly. Communicated with me before and throughout the process. After my routine maintenance I received updates along with pictures of the process. I wouldn’t let anyone else touch my heating and cooling system besides Guy Smith! Great company.

  • Review 13 (2024-12-02 - Rating: 5)

    Phillip was an efficient and knowledgeable technician! He was able to fix an ongoing issue within minus of his arrival! Great quality work and I definitely will be using this company for my future services

  • Review 14 (2024-10-25 - Rating: 5)

    The technician showed up hour and a half early.He immediately assessed the problem and recommended a new seer rated system replacement. He was very knowledgeable about what we needed and took care of getting us a new system with financing and paperwork all done in one sitting.We have used Guy Smith in the past and they have been exceptional.

  • Review 15 (2024-09-11 - Rating: 5)

    Kali Leonek did a wonderful job servicing my AC unit. Very professional and pleasure to be around. She definitely knows her stuff. Also was patient when she was on her way and had to drop off my kids to school. Definitely recommend Guy smith and team. Been using them for years.

  • Review 16 (2024-11-22 - Rating: 5)

    David Connelly is a great technician! Was extremely helpful and took the time out to explain the installation of my new “Air Scrubber” every step of the way. I couldn’t have asked for a better experience.

  • Review 17 (2024-11-29 - Rating: 5)

    The technician was friendly and 100% professional. He worked quietly and kept me informed. He had to carry a ladder upstairs and did it carefully. Kudos to Dom! I gave him a cupcake I made today. 💙

  • Review 18 (2024-10-24 - Rating: 5)

    Dom was super professional, knowledgeable and on time. He explained the issue clearly so that I could understand he also put up with my 2 dogs getting in his way. I would definitely recommend this company to anyone who has any problems or concerns with their hvac system!! Thanks again so much Dom!!!!

  • Review 19 (2024-11-06 - Rating: 5)

    Great company! They didn’t try to get us to buy a new system. They sent Phillip, their service tech, over right away to fix our existing system. He explained everything and was so helpful. We are now enjoying our home once again. Thank you!Had Ronald the other day come over to fix a plumbing leak in my crawl space, dude was wet and dirty , but had a great sense of humor, I love this company! Called them up and 1/2 hour later at my door!Just call the GUY!!!!

  • Review 20 (2024-08-08 - Rating: 5)

    Dom came out today to troubleshoot one of my units not cooling. He was able to diagnose and provide a quote quickly. The repair was done quickly as well. I felt the price was fair for the service visit and parts/labor. Dom was also very nice and seemed super knowledgeable in explaining the problem.

  • Review 21 (2024-12-05 - Rating: 5)

    Provided a high level of customer service, got the job done with precision and confidence. Thank you so much! Thank you Guy Smith for always sending out your best and reducing my high level of stress👏🏽👏🏽👏🏽

  • Review 22 (2024-11-01 - Rating: 5)

    Conner was very professional. Showed up on time for the maintenance call appointment. He listened and addressed all of our concerns. He explained what was done and provided us with recommended services. Kay, who set us up with the Maintenance Contract was were nice and helpful with explaining the services. We are looking forward to a long-term relationship with your company.

  • Review 23 (2024-08-05 - Rating: 5)

    Had a wonderful experience with Guy Smith Heating & Air technician David. He let me know when he would be arriving, arrived on time, was very knowledgeable, professional, and allowed me to ask as many questions as I needed. He quickly got the job done and am very happy with our service! Thank you David, I can breathe easier that our HVAC and ducting are in good hands! Highly recommend this company!

  • Review 24 (2024-07-22 - Rating: 5)

    Our tech, Dom, did an outstanding job. Very impressed with his professionalism. He was respectful of us and our home. Dom explained what he was doing and got the job done expeditiously. He is an asset to your company. Part of this service involved a phone call from the Guy Smith office from Drew who was also very professional and set up our appointment with Dom. Great experience all around. Keep it up!!!

  • Review 25 (2024-10-17 - Rating: 5)

    We called Guy Smith in to give us an estimate for a new HVAC system. I dont know if its an everyday thing, but they came within a few hours of calling. Bruce and Blake came by to give us our estimate and we felt like they listened to what we wanted and advised us on our options. Jared led the installation team and everything went smooth there! Everyone was kind along the way. Would recommend 10/10!

  • Review 26 (2024-08-28 - Rating: 5)

    I recently had a new HVAC unit installed by Guy Smith, and I couldn’t be more impressed with the entire experience. From start to finish, the team was professional, knowledgeable, and efficient.A special shoutout goes to Blake, our salesman, who truly went above and beyond. Blake was incredibly smart and took the time to explain all the details, answering every question I had with patience and expertise. He really helped us evaluate the different options, making sure we chose the best system for our home.During the installation, an unexpected issue came up, and Blake handled it brilliantly. He was quick to respond and ensured that everything was resolved smoothly.I highly recommend Guy Smith for their top-notch service and exceptional staff like Blake.

  • Review 27 (2024-08-12 - Rating: 5)

    Philip did a great job on my service call. He was friendly, professional, and thorough, even though he had to work in pouring rain and blowing wind!! He got us up and running again in short order, and we are so appreciative. Excellent service!! We are thankful.

  • Review 28 (2024-11-14 - Rating: 5)

    Never had a bad experience with Guy Smith! They’ve been taking care of me for years. Their techs are always courteous, professional and honest!

  • Review 29 (2024-08-06 - Rating: 5)

    I called Guy Smith because they were recommended by a friend. Josh came out and was very honest with me that my 22 year old unit wasnt in good shape and they didnt even make the refrigerant any more. I knew I was on borrowed time and made an appointment for Blake to come out and talk about installing a new unit. Blake is just as honest as they come and advised me which one was the best for my house and my budget. I could just tell he was a good guy and I often worry as a single woman that I can be ripped off yet I completely felt comfortable with the entire experience. Call them if you have issues and you wont regret it! It was only a week from the diagnostic visit to the install. Great company!

  • Review 30 (2024-10-08 - Rating: 5)

    Guy Smith Heating & Cooling provided excellent and high quality service and came in a timely manner to address issues that had been outlined in the pre move in inspection of my condo. The technician did an excellent job explaining what the issues were and what work outlined in the report did and did not need to be performed based on his assessment and worked to explain what their annual membership covered including the annual maintenance, 15% discount on any future repair jobs, 24 hr. priority scheduling process if you call with a maintenance request, and the process for scheduling follow up repair work. I highly recommend Guy Smith Hearing & Cooling for anyone looking for a high quality HVAC company.

  • Review 31 (2024-08-08 - Rating: 5)

    Philip came out wicked quick! We troubleshot real quick, found out the problem. His honesty, top tier! Got the problem fixed. It was some backed up water. My AC is back on and feels like the air getting pumped in is cooler than it was yesterday! I will Always call GSH First! Great rates, fast response, excellent work! TY TY TY!

  • Review 32 (2025-01-02 - Rating: 5)

    Excellent service I was scheduled on the same day I called my service specialist Dom performed a thorough evaluation explained his findings in detail and he fixed the issue the same day he made sure I fully understood the repairs and signed me up for their regular maintenance plan and the fee the repairs and service call was beyond reasonable my family and ai are so thankful for Guy Smit and Dom I am a loyal customer

  • Review 33 (2024-11-15 - Rating: 5)

    David was attentive, efficient, and communicative about the repairs needed for our boiler. Thanks so much for the same day appointment, we will definitely use your service in the future!

  • Review 34 (2024-09-17 - Rating: 5)

    Bryon was awesome. Knowledgeable, efficient and fixed my ac issue quickly. Reasonable pricing, did not feel like I was getting the run around. Will definitely use again!

  • Review 35 (2024-10-03 - Rating: 5)

    Great checkup. Kali was awesome. She was very courteous and answer all my questions. A welcome surprise to see a woman technician. First I’ve met in the industry. See you guys next year.

  • Review 36 (2024-07-17 - Rating: 5)

    This company is fantastic. I came home to my upstairs AC unit blowing hot air. I called several other companies and did not have availability for over a week. I called Guy Smith heating and they told me they would be out between 6:00 and 8:00 p.m. . Less then 10 minutes later the tech called me and said he was on the way. He was here within 30 minutes and fixed my problem and was gone. I am extremely happy and thankful and grateful for a company like this. Very friendly, professional and well priced.

  • Review 37 (2024-11-15 - Rating: 5)

    Guy Smiths techs are knowledgeable, efficient and always on time. Moreover, they are cheerful and polite. Even a service visit is a pleasant experience.

  • Review 38 (2025-01-01 - Rating: 5)

    New Years Day and was on site in less than an hour. Technician was very professional and methodical in trouble shooting and had repair done quickly. Have used this company before and will continue to do so.

  • Review 39 (2024-08-20 - Rating: 5)

    Kali provided excellent service during my initial maintenance inspection. Provided detailed explanation and thorough cleaning of units. Fee very reasonable for time spent. Will definitely use Guy Smith in the future.

  • Review 40 (2024-10-22 - Rating: 5)

    Marvin was great. Very polite and informative. Guy smith plumbing & heating scheduled us for an afternoon appt at first, they pushed us up so that we could get our h20 heater installed without any wait! Thanks for that.D. Lowman

  • Review 41 (2024-08-27 - Rating: 5)

    Guy Smith is the best. The tech Kevin was awesome he answered all my questions, and Im the kind of guy who asks a lot of questions he never seemed to mind. He was very professional. I cant say enough how good Kevin was and how happy I am.

  • Review 42 (2024-09-27 - Rating: 5)

    Guy Smith has been taking care of my heating, air conditioning and plumbing needs for years. They are top notch company. Technicians are excellent! Highly recommend them to everyone!

  • Review 43 (2024-09-10 - Rating: 5)

    One of their techs, Dom, came today and serviced both of our AC units. He was friendly, did a great job, and sent pictures before and after all of the work he did! I would HIGHLY recommend Guy Smith for any of your HVAC needs!

  • Review 44 (2024-12-09 - Rating: 5)

    The company promptly assessed and resolved the initial issue. When another problem arose later, they corrected it the very next day. Im grateful to have Guy Smith Heating as part of my family.

  • Review 45 (2024-12-30 - Rating: 5)

    Very direct and hassle free. Came out same day. Excellent customer service and very knowledgeable repairman.

  • Review 46 (2024-12-27 - Rating: 5)

    Excellent Customer service with a smile, polite, and explained the repairs. Dominic also answered the emergency request within 2 hours on a Sunday!🙏Thank you ! Dominic!!!!

  • Review 47 (2024-08-09 - Rating: 5)

    Dom Solomon provided exceptional AC repair service. He was knowledgeable, professional, and kept me informed every step of the way. Im very satisfied with his work and would definitely recommend him to others.

  • Review 48 (2024-11-04 - Rating: 5)

    The tech (Kevin) who came out was awesome. He quickly diagnosed and resolved my HVAC issue and showed me how my system worked. I will definitely have to use these guys in the future.

  • Review 49 (2024-08-28 - Rating: 5)

    Kevin Reyna was my tech and he was excellent and very knowledgeable and was able to find the problem within mins to get my system back up and running. I was recommended Guy Smith by a friend and they did not disappoint.

  • Review 50 (2024-06-26 - Rating: 5)

    Thanks so much for your speedy services. Your technician Mr Don was very professional and detailed with his findings. He came in the yard with energy very polite introducing himself. Should I need your services Im requesting Don to come back. Thanks again for your services.

  • Review 51 (2024-06-20 - Rating: 5)

    I would call this company back to my house any day! They have exceptional service. Everything from the appointment reminders to the knowledge of the technician was white glove service! Phil was an amazing, respectful, and knowledgable technician who corrected my air conditioning issue in no time. When it seemed like the system was working he didnt just take it at face value but instead dove into what was going on. Could not be more appreciative to have a cool house again for my children to come home to.

  • Review 52 (2024-08-21 - Rating: 5)

    Had a rush job. Joshua was on time, incredibly knowledgeable about the unit, diagnosed the problem, and expertly fixed it. Also informative about future service and an option for enrolling in their worthwhile service program. Would highly recommend!

  • Review 53 (2024-12-12 - Rating: 5)

    Easy, professional and honest. Kevin was awesome super laid back and educational. I appreciate you guys coming out so quick and getting me back up and running

  • Review 54 (2024-07-16 - Rating: 5)

    Kevin was amazing! He was on time, asked questions, listened and went right to fixing our HVAC. It’s super hot out right now and he saved us from sleeping another night without AC. We hope to not see him soon but if we do we are confident in his work and effort to get the job done.Kevin and company are our favorite people of the day!

  • Review 55 (2024-10-18 - Rating: 5)

    Dom did a great job trouble shooting the furnace. He got to the issue and had it fixed in no time. Very professional and polite. Definitely recommend!

  • Review 56 (2024-11-22 - Rating: 5)

    Bruce Rhew of GuySmith Heating & Cooling navigated me through the process of selecting and quoting me on the HVAV system for my upstairs. Then coordinated the entire system’s installation of the unit the next day. The technician Jarred and his assistant did a thorough and professional job installing the system.

  • Review 57 (2024-11-18 - Rating: 4)

    Quick and reliable HVAC services. ZzzUse their annual service plan for years snd doing so contributes to the maintenance and longevity of my HVAC system.The pre arrived notification by the technicians also provides a great sense of security in today’s neighborhood environments.

  • Review 58 (2024-12-17 - Rating: 4)

    Ronald White was superb! He displayed the utmost professionalism, he was very efficient, he explained his diagnosis of the problem, and the solution in easily understandable terms.

  • Review 59 (2024-12-09 - Rating: 5)

    Once again superb work from the Guy Smith organization. Marvin and Ron provided totally professional and detailed service! Your Professionals are the reason I rely on Guy Smith.

  • Review 60 (2024-08-19 - Rating: 5)

    Kevin Took his time to explain everything that was being done and how I could save money in the future. He didn’t try to oversell, and He let me know ways to save money. Thank you guys so much.Also, he didn’t mind that my three-year-old turned my house Upside down so I appreciate him for that.

  • Review 61 (2024-12-07 - Rating: 5)

    Excellent service as usual. Kevin always treats my system as he would his own. He always takes the time to make me aware of any repairs needed the reason for it.I trust Guy Smith Heating, Cooling & plumbing.

  • Review 62 (2024-07-01 - Rating: 5)

    Thomas came to my house for an annual check up and was very professional. It was raining outside and was still nice and made sure to keep my floors dry and clean. He did his job outside and got in and out of my cramped attic without any issues to get the job done. I upgraded my plan to have them come out twice a year to do servicing now. Very pleased with his performance.

  • Review 63 (2025-01-08 - Rating: 5)

    Ben was knowledgeable and pleasant. He dressed my problem and efficiently worked a solution.

  • Review 64 (2024-07-13 - Rating: 5)

    Conner from Guy Smith Heating and Cooling Company provided us a true 5 star service. He diagnosed the problem with our hot water heater, provided a quote and completed the repair with no issues. Excellent service and good quality work!

  • Review 65 (2024-08-18 - Rating: 5)

    Phillip was Very kind and efficient. Didn’t talk to me like I didn’t understand. Was very upfront with cost and got the job done fast even showed me some things about the unit that were helpful!

  • Review 66 (2024-09-03 - Rating: 5)

    Kevin did an outstanding job. Courteous and extremely knowledgeable and efficient. He fixed the problem with my thermostat immediately.

  • Review 67 (2024-11-29 - Rating: 5)

    Weve been using Guy Smith for years! Phil was extremely helpful, knowledgeable, and professional. Thank you!

  • Review 68 (2024-08-27 - Rating: 5)

    It is bc of Dom, that I will be returning to Guy Smith for all my future HVAC needs. Dom is professional, knowledgeable, thorough, polite, and kind hearted. If you are so fortunate as to meet Dom as your technician, then you’ll agree. Thank you again Dom!!

  • Review 69 (2024-06-18 - Rating: 5)

    Thankful for the service provided by technician Brian Novak. He even educated us on a switch we had no idea about on our furnace which caused an increase of air to flow through our vents upstairs. That wasnt the reason why we needed an emergency service, but it was a huge concern of ours that we had for months!

  • Review 70 (2024-10-01 - Rating: 5)

    Guy-Smith Heating and Cooling continues to impress with prompt, professional maintenance at my VB residence. Just had my gas boiler inspected and cleaned, and the system checked for heat generation to my hydronic baseboard heaters. All good. Technician Brian Novak for the win.

  • Review 71 (2024-06-17 - Rating: 5)

    Hot water heater stopped working. Took the day off to have another company (who had great radio ads) come and fix it. Around 1:00pm, they called to cancel. They said how about tomorrow? Wasnt taking another day off, so I called Guy Smith and they had Conner out to my house in just over an hour. He quickly assessed the problem (worn out thermocouple) and had it fixed within an hour. Very professional and I highly recommend them.

  • Review 72 (2024-08-20 - Rating: 5)

    Excellent service from Marvin and Ronnie. They performed the water heater replacement extremely well and both were very professional and courteous. Highly recommended.

  • Review 73 (2024-09-26 - Rating: 5)

    Kali arrived within the time window and was polite and friendly. Performing her work, she was professional and thorough, and demonstrated a thorough understanding of how our system components worked.

  • Review 74 (2024-10-23 - Rating: 5)

    She was fantastic! Very knowledgeable and took the time to explain the process and overall workings of our unit.

  • Review 75 (2024-08-29 - Rating: 5)

    Josh Sullivan serviced my home heating and air conditioner today and did an excellent job. He was friendly and very knowledgeable about my unit and completed the inspection in a timely manner. Thank you Josh.

  • Review 76 (2024-12-14 - Rating: 5)

    We used Guy Smith for a plumbing issue. They are our HVAC company so decided to use their plumbing division for the first time. Their tech, Conner Ramlatchan, did a thorough job of locating and fixing a leak we had developed in the home. He took his time and made sure to check several different locations to locate the leak. When finished he did a good job of cleaning up and repairing the opening he had to make in the wall. We will use Guy Smith for our future plumbing issues.

  • Review 77 (2024-07-07 - Rating: 5)

    I called Guy Smith to see if I could get an appointment knowing full well that they must be overwhelmed. The gal I spoke to was so kind and worked me into their schedule. Philip came out, assessed the problem, told me what it needed, and fixed it all within less than an hour.

  • Review 78 (2024-07-14 - Rating: 5)

    Was able to get her in under 24hrs when our unit stopped working. we love being members and have great experiences with each technician we have had. definitely better then the last company we used

  • Review 79 (2024-07-07 - Rating: 5)

    Had a minor incident with the new unit that was put in two weeks ago, but Guy Smith sent a man out immediately that fixed it and they will replace a couple of things that were damaged. I highly recommend Guy Smith. His company has been true to their word and I truly appreciate that.

  • Review 80 (2024-09-10 - Rating: 5)

    Josh was very thorough with his inspection, he explained to me every steps of what he did and answered all questions in a very professional manner.

  • Review 81 (2024-10-17 - Rating: 5)

    Dom was a very professional and nice young man. Im very pleased with everyone that Guy Smith has sent to my home.

  • Review 82 (2024-07-23 - Rating: 5)

    Kali from Guy Smith Heating and Cooling came to our home recently to do maintenance on our HVAC system..She was excellent..She went above and beyond what i had expected!! I would highly recommend Kali and Guy Smith to anyone needing HVAC service or replacement..they are Great!!

  • Review 83 (2024-08-06 - Rating: 5)

    Excellent service!!!! Phillip McIntosh was the technician. Very professional and took the time to explain what the problem was and provided detailed information on my options.

  • Review 84 (2024-03-04 - Rating: 5)

    Too many of these businesses take advantage of their assumption that I dont know anything at all about home improvement, thus I become a mark.None of Guy Smiths folks ever even tried any of that. I first dealt with them for an emergency summertime system replacement. Not only did they explain exactly why the system needed to be replaced, they also explained the pros/cons of the cheapest-to-priciest options and did not pressure me into the expensive options at all. The financing was free for 5 years, which was huge to me. They werent even pushy about their maintenance membership options (which I decided much later to subscribe to). Ive gotten nothing but transparent, honest, and reasonable service from them. Also pretty notable that they dont insist on a man of the house being present.I am the sole owner/purchaser/constant resident of my home, and yet at the time of Guy Smiths first service here, my live-in boyfriend had to give other home maintenance/improvement companies the go ahead for work, simply because he was a man that lived here and I am not. A male resident needed to be there just for an ESTIMATE to have gutters installed. What the **** decade are we in again? Thanks Guy Smith for NOT doing that.All of their technicians have been so pleasant, polite and communicative (even when my home was a big crazy mess). Ive never had an issue with them at all in almost 5 years of service. They even follow up with photos of the work done, in case you cant physically verify yourself.Even if they seem more expensive than others youre considering, Id bet youll make up the difference in quality and workmanship.

  • Review 85 (2024-11-22 - Rating: 5)

    Dom solomon was very professional and efficient. He even gave me some insight on a issue that popped up.

  • Review 86 (2024-12-20 - Rating: 5)

    Guy Smith Heating & Air Conditioning, is a remarkable company. My technician, Cali, was professional, knowledgeable, and thorough. I’m thankful for the insight she provided about the performance of my new unit. Oftentimes, the customer isn’t aware of what they should do as a preventative measure. However, every technician I’ve worked with at this company has given unmatched advice. I highly recommend this company for your HVAC needs.

  • Review 87 (2024-09-17 - Rating: 5)

    I called Guy Smith Heating this morning my AC was fixed before noon.I loved that the technician explained the problem with my AC system in layman terms. After fixing the problem he continued inspecting the AC my heating system for any problems. And thankfully there were no issues found.

  • Review 88 (2024-08-19 - Rating: 5)

    Kevin came out today and was very knowledgeable on my unit. His ability to find and fix issues for second none. Thank you to Guy Smith staff.

  • Review 89 (2024-11-18 - Rating: 5)

    Kali was friendly, professional and efficient. She carefully checked our A/C system, let us know what she’d found and recommended, and gave us our choices. I was pleased to have a female technician and even more pleased that she seemed to be was such a high caliber HVAC tech.

  • Review 90 (2020-04-09 - Rating: 5)

    Excellent service!!!  I used Angies List and after having different companies to come out to show their products and offer estimates for installation of an entire HVAC system, we decided upon Guy Smith Heating and Cooling of Virginia Bch. They offered a highly qualified system and a more appealing payment plan. From Blake, the sales representative, to the actual technicians/installers, they were all prompt, courteous and professional. I personally want tothank the technicians for their HARD WORK ethics and professional installation of our new central air and heating system. Already, we are super happy with its performance!  Lastly, be safe and exercise precautions while going in and out of peoples homes as we live through this COVID-19 pandemic. Blessings to all!

  • Review 91 (2024-08-23 - Rating: 5)

    Phillip is a Very experienced tech with good customer skills. Nice to deal with. Kudos to GUY Smith.

  • Review 92 (2024-07-07 - Rating: 5)

    Service was above and beyond. Tech came out on a Sunday, heat index was 98+, and ofcourse my HVAC had to act up! Cost me a bit, but price you pay for convenience, tech was respectful, prompt and explained things so I understood what I was spending my money on.Thanks Phil!

  • Review 93 (2024-09-13 - Rating: 5)

    Dom was very professional. He answered all our questions and concerns Explained the work he did.I would definitely recommend Dom for future jobs and would refer Dom to anyone who asks.

  • Review 94 (2024-09-18 - Rating: 5)

    Respectful,very pleasant. Very helpful.We love being customers of Guy Smith. They are so good and efficient with servicing our air conditioning.

  • Review 95 (2024-07-06 - Rating: 5)

    Our technician Phillip showed up earlier than scheduled to check out our ac. Knowledgeable and helpful, he thoroughly explained the issue, then provided repair options. We opted for a new unit since this was our third summer in a row with problems. Thank you so much!!

  • Review 96 (2024-08-31 - Rating: 5)

    Kali was great, very professional and friendly. Said hi to my dog haha. Also finished in a timely manner. Great experience

  • Review 97 (2024-06-17 - Rating: 5)

    I called the company due to the temperature on my thermostat not matching what I set it to. Thomas quickly diagnosed the problem resulting in unfortunately needing to replace the system or adding refrigerent to a low quality system thats bearing the end of its life. Thomas was very professional, knowledgeable, and personable.

  • Review 98 (2024-08-20 - Rating: 5)

    Dom was fantastic! Really kind and explained what was needed for my home very clearly in a way I could understand. Would recommend to anyone!

  • Review 99 (2024-08-29 - Rating: 5)

    This was my first issue with the AC since I started using this company. Of course it happened after hours and on a Friday. So at 12:40 AM I put a call in since my AC stopped working and I discovered this when I got home from work. Within 10 minutes to my surprise Brian called me back to see what was going on. I briefly explained the situation and he said he would be out. I was so surprised. I told him No, it was late, would be difficult to see much and asked if he could possibly come out Saturday? He said he would be there by 9 am. Again I was stunned. He arrived as promised, found the issue, gave me a price quote (3 of them) and I chose the one I wanted and in no time my unit was fixed. Brian was professional, explained things really well and in a way I understood.I have to admit, I have been so impressed with this company since I first contacted them. I could not be happier with this company and the people who work with them.I needed a new motor fan for my air conditioner. It took a couple days for the part to come in but once it was verified that it was in they were out here the next day. Kevin did an awesome job. I dont think he was even here 30 minutes. Hes a nice person, pleasant, professional, and explain things. Explain things. Im very satisfied and hope to see Kevin again under better circumstances.I am updating my review. I just had my yearly maintenance done on my hair conditioner and heating system with this company and again they still impress me. Today I had Thomas and he was totally awesome. Keep asking me if I had any questions. We talk a little bit about the possibility of looking into a new system. I am really glad that this company was recommended to me. I am just very pleased with them.March 14, 2024. It was unusually warm today so my house got very hot so I turned on the AC to cool down the house a little and the AC would not come on. Of course. I called Guy Smith and company and Brian came out. Turns out I needed a new thermostat. He installed the new thermostat and instructed me on how to use it correctly. I am just real impressed with this company. I called at 10 minutes to 4:00 and they said they could have someone out between 4:00 and 6:00. Brian was out here before 5:00 and hes been about 45 minutes here. I highly recommend this company.2024 update: yearly maintenance on the ACDom was great! So happy to found this company.Update: 8/29/2024My AC unit went out yesterday. First thing this morning I called the company and they sent someone out in the afternoon. Brian has been here before and hes just an excellent technician. He found the problem, gave me options and got it fixed. So now were waiting for the house to cool down.

  • Review 100 (2024-05-26 - Rating: 5)

    I have always been very happy with Guy Smith H&C! Today I called them at 1pm and they were here and done by 2:15pm when my AC capacitor went out. I know that’s probably not typical but they have always been able to service my house in less than 24 hours and that’s quality service to me

  • Review 101 (2024-12-11 - Rating: 5)

    Always have David maintain our furnace since discovering this company 3 years ago, he repaired our faltering furnace then so it works very well.Thomas came out to service our furnace, advised us of issues and offered excellent resolutions. Personable and professional.David came out to help us again with the cranky furnace. He sweet talks it into working better. Great sense of humor too.*2024 David still is awesome!!

  • Review 102 (2024-06-14 - Rating: 5)

    Phil walked me through what was wrong with my system and made sure I understood each issue. He helped me understand what I can expect moving forward and quickly fixed the issues! Thanks so much Phil, you did a great job!

  • Review 103 (2024-05-23 - Rating: 5)

    I have done business with Guy Smith for at least 15 years and they have never let me down, all the service men are professional. Thomas helped me with an issue from last year caused by a roofing company and once again another issue came up Thomas remembered the problem and did an excellent job finding the problem and fixed the problem. I am a Guy Smith fan.

  • Review 104 (2024-12-04 - Rating: 5)

    Phillip McIntosh was knowledgeable and friendly, and did a great job on my heating system repairs.

  • Review 105 (2024-12-26 - Rating: 5)

    I have had a service contract with Guy Smith for almost 30 years. They provide excellent summer and winter maintenance to keep my HVAC system in tip top shape. Phil arrived on time and completed a thorough inspection and cleaning to avoid any breakdowns. He rates as the best technician I have had the pleasureto meet. An asset to the company. They installed my new HVAC system about 12 years ago. Highly recommend.

  • Review 106 (2024-03-31 - Rating: 5)

    On Easter, we experienced a supply line break around 5 a.m. causing water to stream down through the ceiling. They sent someone out that morning and had it fixed by lunchtime. I was expecting a massive laundry list-sized bill. The pricing was reasonably affordable, and it was a great relief to have it taken care of. Chris was exceedingly knowledgeable and professional. Ill absolutely use Guy Smith again in the future.

  • Review 107 (2024-10-31 - Rating: 5)

    The service with Guy Smith is excellent. Kali, the technician was very professional and efficient. Her service was excellent.

  • Review 108 (2024-09-11 - Rating: 5)

    Connor was excellent! He was diligent and very knowledgeable. I was very pleased with his work.

  • Review 109 (2024-05-02 - Rating: 5)

    I just recently had my HVAC system inspected, repaired, and serviced. My technician was Brian. I was completely pleased and impressed by his professionalism, knowledge, and work ethic. I was unaware of things about my system, and he not only expertly corrected me on my errors, but also he provided wonderful guidance for a novice like myself to go with.At this time, I highly highly recommend Guy Smith!Thank you again Brian!

  • Review 110 (2024-07-04 - Rating: 5)

    Marvin was very thorough and professional. He left our home to get the proper part and made sure we were satisfied. Excellent service!

  • Review 111 (2023-09-01 - Rating: 5)

    I had a great experience with this company. They are quick, efficient, very friendly and easy to work with. I started with an annual maintenance check and he ended up finding an issue that could’ve been very serious eventually so thank you for being knowledgeable and trustworthy.Update- had the same technician, David, come out to fix the issue with our unit. The turn around was so quick. He explained everything so that I could understand and had pictures to back it up. I am very impressed with this company. Thank you!

  • Review 112 (2024-02-05 - Rating: 5)

    Today I called customer service to have a plumber come check my dishwasher. I placed the call at 3:30. The wonderful customer service rep, AJ, was able to have the plumbers come out before the end of the day. The plumbers, Chris and his associate, arrived within the hour. Although they determined my issue wasn’t a plumbing issue, they were able to tell me what I needed to do to have the dishwasher fixed. Since they had to charge me a fee to come out (which was very nominal) they felt bad leaving without being able to help me. They vacuumed and cleaned the dishwasher so I wasn’t left with standing, stinky water until I could have the unit serviced. They were very polite and professional and very apologetic that they couldn’t do more to help me. I’ve had technicians from Guy Smith come out to service my AC and they were all professional, polite and helpful. This is the first time I’ve called for plumbing help. Everyone at Guy Smith has been extremely helpful, knowledgeable, polite and professional. Good customer service is hard to find, but the Guy Smith employees that I have dealt with are all top notch!!!

  • Review 113 (2024-06-14 - Rating: 5)

    The technician, Conner, did an excellent job. He fully explained his diagnosis of my water heater problem. Conner provided us with understandable solutions to our problem with various options. I highly recommend this company.

  • Review 114 (2020-02-29 - Rating: 5)

    I am very impressed with Guy Smith Heating and Cooling. My AC wasnt producing much hot air and there were some pretty cold nights in January and February. Due to my job, I was gone a lot, but when I finally called, their customer service was easy to work with and they were able to send a technician out later that day. I received an automated text with the technicians name and an alert when when he was on his way. Jon Shaffer was a professional through and through. As a hands-on guy with minimal HVAC knowledge, I had tons of questions. He didnt mind me tagging along up in the crawl space and asking him everything I was curious about. He walked me through everything he was checking out. After inspecting both the air handler and the heat pump, we discovered a refrigerant leak and a worn out heating element. Jon took all the time I needed to talk through everything. From how long I plan to live at this house, the expansion plans with an extra room, to family needs and lifestyle. And we discussed all the options, from leak detection, refrigerant filling and equipment repair costs in relation to my foreseen time in this house and taking into consideration the future sale of the property and how old the system would be at the time; as well as total system replacement. We crawled around the other crawl space access and talked out relocating the air handler to get it out of the cramped location it was currently in. We walked around the house discussing the ideal relocation of the heat pump for my house expansion plans. I think we walked through every possible option in preceding forward. All in all, he was here for over 3 hours when the inspection only took him 1/2 hour. The rest was all answering my questions. I ended up deciding to replace the system and am happy with the decisions we settled on.Thomas Britton and his crew showed up two days later to install the new system. They were polite and went right to work. They laid drop clothes to protect my hardwood floors. They successfully removed the old system and installed the new system in one day and I was enjoying my warm house by nightfall. The installation looks very clean and neat.Nobody is happy about dropping a lot of money for an unplanned home repair. But having a good experience with a companys customer service and the field technicians makes a world of difference. I am glad I chose Guy Smith Heating and Cooling and will definitely call them in the future when I begin to add the extra room.

  • Review 115 (2023-11-07 - Rating: 5)

    Mr. Phil was able to fit me in the beginning of the time slot allotted to me (11 to 1pm) and he was early, thank you for that! Mr. Phil was very professional and detailed oriented about the assessment he initially took of my Heating and Air unit issues. Was able to explain in detail what steps he was taking to troubleshoot the issues, which helped build my confidence to show that he knew what he doing and talking about. He also knows how to engage with the customer and give suggestions to help ease the next visit. Ill recommend to anyone. Thanks again!

  • Review 116 (2024-08-29 - Rating: 5)

    Joshua was super friendly and fixed our issue in a timely manner. Definitely appreciate him in this heat!

  • Review 117 (2024-10-17 - Rating: 5)

    I’ve been a client for more than 40 years I would have no other company. Love the technician, kalie, she was amazing. She did some things the other technicians in the past have not done and was so informative About the actions I will need to take in the future.

  • Review 118 (2024-03-20 - Rating: 5)

    Chris and Connor came out to our home on last Friday 3/15/24.. They were very professional.friendly and extremely knowledgeable.They took the time to listen to all of our questions and concerns and thoroughly explained to us what they doing step by stepThey cleaned up before my left .Whatever was stopping up our pipes was initiately not moving easier but with determination .they got the pipes unpluggedWe REALLY appreciated all they did!!You should be honored to have employees live Chris and Connor work for the companyThanks

  • Review 119 (2024-04-20 - Rating: 5)

    Chris H was great! He was able to come out after hours. His communication throughout was fantastic, he diagnosed the issue and sent me a quote for repairs right away. Highly recommend!!

  • Review 120 (2024-05-10 - Rating: 5)

    Kevin was awesome!! I used my home warranty to have my HVAC repaired by another company. After the repairs, the unit failed again. It can be difficult to work behind another tech, but Kevin thoroughly explained the issue, made the fix, and even provided a consultation in case we need repairs in the future. Great work Kevin!!

  • Review 121 (2024-07-20 - Rating: 5)

    Staff is professional and showed up as scheduled. Great job !!!Above and beyond happy with this company. Marvin and Cali are truly professionals at their craft.Thanks again !!!!

  • Review 122 (2024-12-13 - Rating: 5)

    So reliable!! My heat broke, they came the next day and fixed it!! Great company!!

  • Review 123 (2024-09-09 - Rating: 5)

    Philip is a very intelligent young man who took the time to explain things to me clearly . Very nice person as well.

  • Review 124 (2024-03-13 - Rating: 5)

    I wish I partnered with this company sooner, they have been so great to work with for regular maintenance and to diagnose any HVAC issues. Thorough explanations, alternative options, etc. Scott came out today as part of our maintenance plan (very reasonably priced by the way) and he gave us a clean bill of health. He even cleaned coils and such to ensure it stays that way. 10 out of 10 recommend Guy Smith for HVAC in Norfolk and beyond.

  • Review 125 (2025-01-03 - Rating: 5)

    Technician was very knowledgeable. He fixed and gave us a diagnostic of the issue and possible solutions to the problem of our heating system. The price was reasonable for the diagnostic.

  • Review 126 (2024-04-29 - Rating: 5)

    Kali was very professional and communicative. She diagnosed the issue quickly and was able to initiate and schedule the proper service procedure. I have requested she be our regular service technician going forward as she extremely competent and efficient. She is a true asset to the company.

  • Review 127 (2024-12-09 - Rating: 5)

    Super friendly and knowledgeable! Definitely helped me understand my homes HVAC system

  • Review 128 (2024-10-16 - Rating: 5)

    Great service! He also did an awesome job installing my thermostat! Thank you Kevin!

  • Review 129 (2024-04-01 - Rating: 5)

    In an effort to help an elderly gentleman and his disabled daughter, I contacted Guy Smith Heating and Cooling to replace an electronic control valve on their gas water heater. My experience with them was pleasant from beginning to end - from the lady who answered the telephone to the guys (Conner and Chris) who did the work. They were at their home within the hour, kept them posted in route and provided professional service at a fair price. You can’t beat that! I would definitely use them again for any HVAC or plumbing issues.

  • Review 130 (2024-08-22 - Rating: 5)

    Josh Sullivan did an amazing job helping me understand everything about my AC and answering all my questions!

  • Review 131 (2024-09-13 - Rating: 5)

    Very customer focus, explain what he was doing and why. Explained how the system works. Great employee

  • Review 132 (2024-02-06 - Rating: 5)

    HVAC systems are just something I’m not familiar with. One thing I do know is they should probably be serviced every year. Called a few companies and they made me feel a little silly for asking so many basic questions.This place was easy to work with. Got me scheduled the same day I called and even politely answered my silly questions.Normally I’d be skeptical the work they promised was actually done, I didn’t have that feeling here. The tech took pictures and answered every single one of my questions. I was even being a tad difficult. Overall, pretty darn good experience. I have them coming back next week to drain my water heater for $120 I think. Thank you all.2/6/24 Marvin came to do my water heater today. What a great human being. I just really appreciate this company now and glad I went with them. I’m telling you, this is the way business should be done. From communication, to expertise, this place knocks it out of the park.

  • Review 133 (2024-10-11 - Rating: 5)

    Dave was awesome. Very professional and nice. He was efficient and informative.

  • Review 134 (2024-11-12 - Rating: 5)

    Guy Smith has the very best technicians with continuous great customer service. Very efficient and knowledgeable. Explained every step of the process with minimal disruption. I ALWAYS have a very positive and pleasant experience with Guy Smith!!

  • Review 135 (2024-05-06 - Rating: 5)

    Thomas Britton, called when he was on his way, introduced himself when he got here, and completed the work in a timely manner. Thomas asked if I had any questions at completion. He was very professional, amicable, personal, and I felt trustworthy. I would have him in my home anytime. Thank you, Thomas, and Guy Smith!

  • Review 136 (2024-08-16 - Rating: 5)

    Very professional. Provides great technical advice and explanations. I felt very comfortable with Conners work. He was early also!

  • Review 137 (2024-06-06 - Rating: 5)

    The AC services provided were great!!🙂The serviceman (Kevin) took care of my problem and thoroughly explained the repair. He also arrived in a very timely manner. THANK YOU SO MUCH for your services GUY SMITH AC HEATING AND COOLING.🙂

  • Review 138 (2024-05-17 - Rating: 5)

    Every technician sent to perform quarterly/routine service has been professional and communicative. Dom came out today and was great to work with. The whole team has been great to work with!

  • Review 139 (2024-08-12 - Rating: 5)

    Your tech Marvin provided professional service and did a great job repairing my garbage disposal. Keep up the excellent work Marvin.

  • Review 140 (2024-04-16 - Rating: 5)

    I had my third service with Guy Smith Heating, Cooling & Plumbing yesterday, and it was just like the ones before, exceptional. Yesterday, Thomas was the technician that came out, he was professional, personable, efficient and kind. Took a minute to ask my son how he was doing and even pet my dog that was following him around. New to VA, but I got my AC and plumbing company in the bag. Thanks!

  • Review 141 (2024-11-04 - Rating: 5)

    Finished the job thoroughly and in a timely manner. Overall great dude! Thanks for everything!

  • Review 142 (2024-06-28 - Rating: 5)

    On time, very professional and knowledgeable. Address all my questions and concerns. Will definitely use Guy Smith’s services again.

  • Review 143 (2024-12-22 - Rating: 5)

    We werent there for the inspection, but believe kevin always does a good job.

  • Review 144 (2024-10-06 - Rating: 5)

    The Guy Smith team, including office staff and technicians, is a good value in that you get high quality service for the investment you provide. No upsell, no b-s run around regarding maintenance requirements, and overall a polite professional customer service oriented experience. Highly recommended.Update 10/21: Still Awesome!Update 9/22: Still Awesome!Update 10/24: Still Awesome! Ask for David C. as a Technician if you enjoy quality service & an education as he explains thoroughly if asked. BZ!

  • Review 145 (2024-06-11 - Rating: 5)

    This company provides outstanding customer service. They scheduled my AC repair the same day. Thomas was very knowledgeable about my system and had the AC back up and running in no time! I wasn’t overcharged and will always use Guy Smith for my heating and cooling needs.

  • Review 146 (2024-01-21 - Rating: 5)

    Brian Novak was our technician today and he was great! We’ve been with Guy Smith for close to 15 years and this is our 2nd complete system. This one less than a year so when we woke up to a cold house, we called GS immediately. We got a returned phone call within about an hour and our tech was here well before noon…..!!! The exterior drain / condensate line had frozen over at the very end… After that was removed, the system was back up and running and within an hour or so we were back to normal! Brian recommended that we insulate the drain pipe so we did. All is good… We HIGHLY recommend Guy Smith …!!! Awesome customer service!

  • Review 147 (2024-07-08 - Rating: 5)

    Our AC stopped working last night and I called this morning for a call back and Kevin showed up within 20 minutes of them calling me back! He took care of our problem quickly! Thank you so much!

  • Review 148 (2024-06-24 - Rating: 5)

    The technician was able to come out and repair our HVAC unit the same day. Very friendly and reasonably priced! Would definitely recommend!

  • Review 149 (2023-09-21 - Rating: 5)

    Thomas was great, but just in general the company is incredibly professional. Right on time, texts before with his picture, very clear pricing and expectations of what you get, and excellent service. I was told how much life I could expect from my systems and how to extend that, etc. I was extremely impressed, especially after having had experiences with several other big names in the Hampton roads area. 11/10 recommend.

  • Review 150 (2024-11-09 - Rating: 5)

    My HVAC company for more than 12 years: always professional, excellent service.

  • Review 151 (2024-08-30 - Rating: 5)

    Our technician David was professional and able to addressed our issue promptly. Also with scheduling the receptionist was very helpful and compassionate. Would highly recommend.

  • Review 152 (2023-12-11 - Rating: 5)

    Blake was probably the best salesman and most caring salesman I’ve ever come across. He’s not just trying to sell you something, he tries to make the best plan possible for your needs. Really really goes above and beyond. Would recommend 10/10

  • Review 153 (2024-07-24 - Rating: 5)

    Great service. Fast and responsive. The technician David was respectful, on time and very professional.

  • Review 154 (2024-06-29 - Rating: 5)

    Phillip was very professional and nice would recommend Guy Smith heating and cooling to anyone. Even the customer service lady was exceptionally nice sorry I couldn’t remember her name.

  • Review 155 (2023-08-28 - Rating: 5)

    This was our first time using Guy Smith and our Technician Kevin was able to sort out the problem quickly! He was very personable, professional and honest . Kevin let us know exactly what the issue was and how to prevent it in the future. Also, when I called ahead, they were very transparent with all the fees and made sure I was okay with them. I plan on using them again and would recommend to anyone looking for a solid hvac company.

  • Review 156 (2024-12-01 - Rating: 5)

    Guy Smith Heating & Cooling replaced my unit this month. The process with Bruce was very straightforward. The guys (sorry dont remember their names) showed up on time and were very knowledgeable. They put up with my husband asking questions for 8 hours. Thanks for being so kind.

  • Review 157 (2024-10-03 - Rating: 5)

    Appreciate Doms promptness and professionalism during his regularly scheduled visit. He was courteous, friendly, thorough and efficient. Dom represented Guy Smith exceptionally well. We requested Dom be scheduled for future visits to our home.

  • Review 158 (2024-10-04 - Rating: 5)

    Brian fixed the issue quickly and effectively… Guy Smith is amazing. Everyone is efficient, knowledgeable, and the integrity of the company is unmatched

  • Review 159 (2024-05-01 - Rating: 5)

    Dom was a great tech! Very knowledgeable, patient and kind! Got my AC back up and running in less than 20 minutes and did a check of the whole system after!

  • Review 160 (2024-11-29 - Rating: 5)

    Connor was Very professional & personable. Ive used Guy Smith to repair/replace various plumbing items for many years. Today Connor replaced a leaking kitchen sink faucet with an American Standard faucet. Installation was very successful .

  • Review 161 (2024-05-01 - Rating: 5)

    We recently had to have our water heater replaced Guy Smith Heating and Plumbing, which was admirally performed by their technician Chris Hanchard. Chris offered a cheaper solution than total replacement, but we chose the longer term solution. Chris encountered a few hinderances to an otherwise easy installation - but persevered to overcome them. His installation is actually a bit neater than the previous installation. This is the second big job weve had Guy Smith perform for us, and weve been satisfied both times.

  • Review 162 (2023-11-30 - Rating: 5)

    We were able to schedule immediately and the specialist was prompt.He asked his questions, did his due diligence, and had my heat running before he left. He was very friendly and professional.Definitely calling on them in the future.

  • Review 163 (2024-06-11 - Rating: 5)

    The technician, Dom, did an outstanding service on our HVAC system. He was friendly, courteous, and very knowledgeable of his profession.

  • Review 164 (2024-12-04 - Rating: 5)

    Kali was great! She was very thorough, wore booties in our home, and was very nice to our dog. I hope to see her again for our next maintenance appointment.

  • Review 165 (2024-09-11 - Rating: 5)

    He came on time and did his work proficiently. We were very pleased .

  • Review 166 (2024-09-24 - Rating: 5)

    Technician was on time, very courteous and thorough. Explained 3 system features that protect against serious failures. Makes me feel better about my system.

  • Review 167 (2024-05-03 - Rating: 5)

    Have used Guy Smith and affiliate Norfolk Air for new HVAC equipment and new water heater as well as regular service calls. Have always been impressed with the professionalism displayed by all techs/installers. Brian Novak in particular goes the extra mile to insure that my HVAC equipment is fine tuned twice a year. Well done!

  • Review 168 (2024-10-08 - Rating: 5)

    Phillip was very helpful, explained what he did and answered questions posed to him.

  • Review 169 (2024-10-22 - Rating: 5)

    My technician was professional, on time and polite. They charge around $89 to come out for an estimate, which is a competitive price. They also have good availability. I’ll be calling them again

  • Review 170 (2024-03-26 - Rating: 5)

    Received a text to let me know he was on his way. This allowed me time to get my 3 dogs to area out of his way.Tech was very courteous and professionaland explained in detail what he checked for this annual check up

  • Review 171 (2023-08-08 - Rating: 5)

    David was fantastic! He’s been to my house a few times to work on different things regarding my AC unit. Each time he is punctual and informative about what he is doing! He showed me everything he was doing and was upfront about pricing before he did anything. He was friendly and good hearted. I would recommend David for all of your AC needs!!

  • Review 172 (2024-07-10 - Rating: 5)

    Conner was polite and methodical and engaged external resources when needed in isolating the root cause associated with why the hot water heater was non functional.

  • Review 173 (2024-09-13 - Rating: 5)

    Arrived early and was very efficient and knowable He got the a/c up and running very quickly.

  • Review 174 (2024-12-13 - Rating: 5)

    Ben was a complete professional. I am sold on Guy Smith Heating.

  • Review 175 (2024-08-14 - Rating: 5)

    Was on time professional and knowledgeable. Discussed options and all repairs. Will definitely use again.

  • Review 176 (2023-02-05 - Rating: 5)

    David from Guy Smith was awesome. First off not a lot of people work on gas boilers now a days so thrilled to find someone that did, nonetheless on the weekend. He took his time assessing our entire system but was quick to provide a solution. We had heat in 15-20 minutes on a very cold day. Very glad we stumbled across this company and we will certainly be using them in the future!

  • Review 177 (2024-08-30 - Rating: 5)

    From office to field techs everything is top notch customer service. I am excited to continue service!

  • Review 178 (2024-01-22 - Rating: 5)

    Kevin showed up promptly at my house. The drain pipe was frozen and he thawed it out, flushed with nitrogen and we had heat right away. Very nice guy who fixed my system and didn’t charge an arm and a leg for an emergency call. Thank you so much Kevin!

  • Review 179 (2024-05-07 - Rating: 5)

    Guy Smith was able to get me a same day appointment 2 hours after calling. The technician was very knowledgeable and professional and in less than an hour had my system running better than it ever has. Highly recommended!

  • Review 180 (2024-12-24 - Rating: 5)

    Very honest and timely with the service. Expert knowledge and very efficient.

  • Review 181 (2024-11-15 - Rating: 5)

    Prompt and on time. Courteous and professional. Knowledgeable about services requested.

  • Review 182 (2023-08-02 - Rating: 5)

    We normally used Smith and Keene, but they werent able to schedule us until after Guy Smith, who found a way to squeeze us in earlier than initially scheduled. Technician found and repaired an issue that has been going on for awhile and not found by other service providers. Now our AC has worked the best it has in years. We highly recommend Guy Smith!

  • Review 183 (2024-10-31 - Rating: 5)

    Very friendly, detailed, and helpful. Definitely will use again!

  • Review 184 (2023-07-21 - Rating: 5)

    My air conditioning stopped cooling the house to the temp on the thermostat and the humidity was rising. I called and was told they could fit me in between 2-4pm that day. But he arrived early (thank goodness) and answered all my questions (a million of them) and got it working in no time! Def would call them again!!! Thomas was absolutely the best!

  • Review 185 (2025-01-07 - Rating: 5)

    Dom my technician was very courteous and friendly answered all my questions was here earlier then my actual scheduled time which I really appreciated would highly recommend this company!

  • Review 186 (2024-06-25 - Rating: 5)

    Marvin was great! On time and made sure we had the right guy for our specific job. Thank you!

  • Review 187 (2024-08-13 - Rating: 5)

    Brian did a great job analyzing our AC issue and getting us back online

  • Review 188 (2024-07-03 - Rating: 5)

    Kali was awesome - very thorough - took her time to do the job right - answered all of my questions!!

  • Review 189 (2023-09-08 - Rating: 5)

    Called them late morning and they were able to come out early afternoon when other companies would have been after hours or next week. They arrived on time, were professional and courteous and were able to take care of our plumbing issues immediately.

  • Review 190 (2025-01-07 - Rating: 5)

    Very personable and professional. I do recommend Guy Smith Heating, Cooling & Plumbing

  • Review 191 (2024-12-09 - Rating: 5)

    First diagnosis was for a gas valve, which seemed to work while technician was on site, but the heat cut out shortly thereafter. At return visit, it was determined a new control board was also needed. Guy Smith didnt charge additional labor for the second job but only for the part.

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