Jim Bertolino & Son Plumbing and Drain Service Inc.

Photo of Jim Bertolino & Son Plumbing and Drain Service Inc.

Located in Virginia beach, Virginia

Address: 3419 Virginia Beach Blvd #187, Virginia Beach, VA 23452, United States

Phone: +1 757-340-2040

Rating: 4.8

Services

  • Online estimates
  • On-site services
  • Repair services
  • Appointment required
  • Credit cards

Categories

  • Plumber

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2023-05-25 - Rating: 5)

    Jim is a godsend--he does great quality work and it is absolutely worth it to schedule with him. He came out to fix a leak caused by an old shower drain. We trust him completely to fix our plumbing issues and he always upgrades things for the better for years to come--hes extremely thorough in his diagnosis and checks to ensure the plumbing is secure and fixed. In addition, he is an amazing advocate when handling an insurance claim--originally we were told they would not cover the full extent of the repair, but this changed after the agent talked with Jim. As a homeowner, Jim has always educated us on what the problem is, what hes doing, and explains everything thoroughly so that you are well-informed throughout the entire process! We love Jim!

  • Review 2 (2023-08-28 - Rating: 5)

    I would highly recommend Jim Bertolino for any plumbing needs. I am a newer home owner and have never had to deal with plumbing issues before. Jim spent over 30 minutes on the phone with me (before he even came to my house ) to listen to my concerns, trouble shoot, and talk me through his process of finding a leak. He made me feel 100% confident that the job would be done correctly with no question if he was capable. He was communicative throughout the entire process. He diagnosed my leak and fixed it in a timely manner ( and it was on a Sunday). I can sleep well tonight knowing my pipes arent going to explode. If you have the chance to choose him vs a “well known” name, pick him. Thanks Jim!

  • Review 3 (2024-05-20 - Rating: 5)

    Jim was great to work with. He came out to diagnose a pesky, persistent (to say the least) plumbing issue we’ve been having in our home since we moved in. He methodically and logically eliminated possible root causes of our issue, in a step-by-step coherent manner. He involved us in the process each step of the way, while explaining why he was troubleshooting the way he was before honing in on the problem and identifying the necessary solution. He genuinely cares about the people he’s working and takes great pride in his work/craft.We would use Jim for any future plumbing issues that arise, and strongly recommend that anyone else call him to tackle their plumbing concerns.Thanks Jim!

  • Review 4 (2024-06-23 - Rating: 5)

    Jim and his helper came to change out my stopped working old water heater. He explained everything thing to me so that I understood what needed to be done. They stayed until late at night to get the job done. Would definitely use them again. Thanks Jim and Vic!

  • Review 5 (2024-02-14 - Rating: 5)

    Jim and his son recently installed a new hot water heater in my rental property. He did an amazing job, very professional and knew what he was doing. My tenant and I were extremely pleased with his professionalism and his quick response to be able to get the job done. I recommend him for all your plumbing needs!

  • Review 6 (2024-04-06 - Rating: 5)

    Jim is probably the most thorough and competent plumber there is. I will definitely use him again for any future plumbing concerns. He came by to check out a persistent and concerning damp smell in my house (I had already had a few professionals come out to see if they could figure out what was going on and they just had no idea). He did a thorough inspection and realized it was a busted pipe under my foundation. He answered all of my questions and even walked me through the home insurance claim process (I am a new homeowner). If you’re looking for a real PLUMBER to solve an issue and not just a handyman who will band-aid fix it, Jim is your guy.

  • Review 7 (2019-05-01 - Rating: 5)

    First things first, I would highly recommend Jim and his team for any of your plumbing needs.We just bought a house and found out that the newly upgraded bathroom shower was leaking to the first floor when in use. We called Jim on Saturday and he was able to come to take a look at our problem on Monday. Initial response time was an A+ in my opinion. He was able to find the problem area and offered two courses of action based on what he was able to find upon more detailed inspection. He found the exact problem and educated us on exactly what occurred and how it needed to be fixed (while pointing out some of the shortfalls done by the contractors who renovated it before we bought it).Jim and his son came back the next day; accommodating our hectic schedule. After a few hours of work and cleanup, he was educating us on what he did, allowed us to inspect his work, and demonstrated that the problem was resolved. Quality of work was an A+ as well. The final result depicted in the picture; the leak was coming from old hardware (not shown) and he replaced with new/upgraded hardware and connections. They cleaned up the work site and ensured we were happy with the results.The over 30 years of plumbing experience shows in his work and in his explanation of the problem, possible solutions, and Virginia Code. I would HIGHLY recommend Jim and his team. His information is now stored on my phone and if there are any plumbing problems in the future, he will be my first call.

  • Review 8 (2024-07-17 - Rating: 5)

    Jim did an amazing job on our water heater! He was fast and clean. I would highly recommend Jim and his crew to come change out an old water heater with a new one and will utilize his services again in the future. Thank you Jim for your services!

  • Review 9 (2021-06-30 - Rating: 5)

    My daughter just purchased her first home, the water heater and hvac were noted by the home inspector as old with possible issues.  I contacted Jim to come out and give them the once over.  Both he and his hvac contact came out promptly and gave me the low down. Jim actually called the water heater manufacturer to find out exactly how old the unit was since it wasnt labeled, turns out 21 years and well beyond its normal life expectancy. Similarly the hvac was 22 years old. We had them replace both for a competitive price but Im sure there were no shortcuts taken...solid, top notch work. I received before and after pictures, the work was prompt and everything was cleaned up afterwards. Great experience.

  • Review 10 (2020-12-19 - Rating: 5)

    Jim has been our guardian angel and since we bought our very first home this year. Shortly after we closed on our first home, our new washing machine caused a toilet line back up in an adjacent bathroom and Jim determined that our main sewage line needed replacement. What was at first a huge and scary ordeal became blessing in disguise in the end, because we had Jim there to help us. When the sewage line was dug up and completely replaced, we could see that that our front yard trees roots had grown into the pipe and over time this effectively caused a clog in the homes drainage system.Prior to even pursuing this option, Jim took the time to explain the issue in detail and process of resolution, which acquainted us with our homes plumbing and empowered us as first time homeowners. Not only was he a godsend in upgrading our main sewage line, but he assisted us with our insurance claim throughout the entire process and literally saved us a small fortune.Flash forward six months later and my fiancée and I learned our garbage disposal had been leaking underneath the kitchen sink which caused a mold issue as the leak was not initially visible to us. Prior to undergoing mold remediation, Jim examined the piping in the walls and learned that the actual cause of the mold issue was in fact pipes that had rusted through and were leaking waste water into the insulation. Once the remediation process was over, Jim visited us in late hours to accommodate us in his busy work schedule, continued to advise us of our options, installed top quality materials, and even tested his work afterwards to ensure quality control.Jim really takes care of his clients and his solutions are extremely effective and built to last. He literally upgrades your homes plumbing and geniusly installs easily accessible areas for snaking as a pre-emptive approach to address any potential issues in the future. You can hire your average plumber, or you can hire Jim--a good-hearted man who knows his shit, will take good care of you, and have your best interests in mind.Thank you, Jim!!!

  • Review 11 (2024-04-14 - Rating: 5)

    This is a GREAT company! They came out as an emergency on a Sunday when my 2 bathrooms were flooded and also my kitchen. They came immediately and solved the problem and fixed everything. They even made me feel less stressful because when they arrived I was SO frustrated my house was flooded! Very nice, thorough and kind people. Reasonable pricing, compared to other local companies and all round excellent service. Would recommend this company to anyone that I know.

  • Review 12 (2024-07-13 - Rating: 5)

    Came and fixed a rusted over and leaking kitchen garbage disposal within 24 hours of my call. Showed up right on time and got it done. Honest and funny guy who came himself (didn’t send someone else) and already had the materials on hand. l Definitely will use him again.

  • Review 13 (2023-08-21 - Rating: 5)

    We needed a plumber on the weekend and they were quick to reply and set up an appointment for us! It began as a small clog and ended up being a bigger issue than we thought, but fortunately they had everything they needed to ensure this was properly diagnosed and resolved. They stayed as long as it took to resolve the problem, late into the evening Sunday to make sure it got done and kept us informed throughout so we understood everything that was happening. Great service, total transparency, and most importantly peace of mind is what we got by choosing Jim and highly recommend them for any plumbing issues you may have!

  • Review 14 (2023-03-30 - Rating: 5)

    Jim came out and stayed late on a Saturday to fix an emergency leak for us and we couldnt have been happier with his service.He was very informative and efficient with his work. His work definitely reflected his many years of experience. If you want it done right the first time, give them a call!Joseph AllenSouth Virginia Properties

  • Review 15 (2024-02-08 - Rating: 5)

    Jim and his son came out and saved me a bunch of money. A1 sewer and drain said I had collapsed pipe in slab and wanted to charge 5k+ for repair. Jim ran a snake through the pipe and was able to solve the sewer smell issue I was having. Very friendly guy too, I would recommend and use them for my plumbing needs.

  • Review 16 (2024-03-16 - Rating: 5)

    Had an emergency on the weekend and initially Jim was completely booked. He called back 20 minutes later and said he could fit me in.Jim and Vic came out and quickly fixed my problem. Both were very professional. I would absolutely have them come out again.

  • Review 17 (2023-08-22 - Rating: 5)

    My shower and toilet from both of the bathroom was clogged and black stuff was coming out of the toilet and the shower when I plunged it. So I called Jim Bertolino & son. He told me it was a backed up sewer to the house and told me every step from identifying the house main sewer drain to describe the main drain box and how to locate it. Then he proceeded to educate me to call the city to put our hard earn Tax dollars to use. If the city can’t help me then they can. He stayed on the phone with me pass his shift to help, educate and save me money. I highly recommend his company.His passion for the customers, high level of knowledge, and blunt honesty is a saving grace.Thank you.

  • Review 18 (2024-01-29 - Rating: 5)

    Jim came over for an emergency we had with a clogged drain. He showed up when he said he would be there, and was at the job until it was finished. Very professional and easy to work with. I would recommend him to anyone with plumbing needs.

  • Review 19 (2024-12-13 - Rating: 5)

    I called and left a message and received a call back within 10 minutes. I found out he doesn’t work with home warranty, but he walked me through the entire process of water heater repair. He gave me all the info i needed to make sure i was well prepared for any tech sent by home warranty. Its great to know that someone is on your side and takes the time to give you free professional advice/knowledge.

  • Review 20 (2023-06-10 - Rating: 5)

    Jim repaired my outdoor hose faucet which was leaking. We had tried every type of faucet handle and nothing worked. The threads were stripped. He explained the job and used his expertise to install a new valve, stem and all the associated parts to make it now work perfectly. He also repaired my kitchen faucet that was leaking from the faucet. He went over and beyond to also tighten the handles and the main nozzle. He was very professional, responsive and on time. I highly recommend him for your plumbing needs. From a Satisfied customer!

  • Review 21 (2024-01-12 - Rating: 5)

    Jim is hands-down the best plumber I know in the Hampton Roads area. He helped us out on short notice and efficiently solved our issue. He is a true professional - I highly recommend him.

  • Review 22 (2020-01-31 - Rating: 5)

    Jim is an excellent plumber. The quality of his work is outstanding as well as his professional knowledge. He correctly diagnosed the problem with my hot water heater over the phone and was prepared to fix the issue upon arrival. Jim was able to fix an issue that previous plumbers had not been able to resolve.Jim is a pleasure to work with. He is friendly and professional, the consummate businessman. Jim returned my calls within 10 minutes and worked with me to schedule the visit. Jim Bertolino & Son Plumbing is one of the best plumbing companies I have ever used. I highly recommend them.

  • Review 23 (2023-03-24 - Rating: 5)

    We called Jim to fix what we thought was just a kitchen drain clog. He arrived on time and once he began working, he found out it was much worse than a simple clog. Turns out our plumbing in the kitchen was almost entirely corroded - 60 year old galvanized steel pipes! We knew this was a risk when we purchased the house but its never a convenient time to repair something like that. He and his team walked us through every step of the process and took the time to show us exactly what he was doing as he was working through it. Cabinets and drawers had to be removed but his team put everything back in place exactly as they found it. They spent hours meticulously repairing all of the damage and had everything he needed (some really rare parts) on his truck. They were polite and courteous enough to make sure they didnt wake the sleeping baby (even played with our dog for a minute). When they finished, they spent extra time cleaning up. Everything is back to working as it should be and the kitchen was left spotless. You can tell hes been doing this for a long time... Only one I trust around here! Thankful for his solid work & expertise.

  • Review 24 (2022-12-08 - Rating: 5)

    Jim accommodated us to address our broken water heater and our gas lines. He stayed late into the night to ensure the job was done in 1 session and so we wouldnt go without water over night. He and his assistant Victor are professional, honest, personable, and very knowledgeable in their craft. We highly recommend him to all and will utilize his services in the future. Thank you sir

  • Review 25 (2022-10-12 - Rating: 5)

    Jim Bertolino is one of the most HONEST plumbers we have had the pleasure of working with. We called him out for a whole home low pressure issue and the problem was resolved quickly. While there were no repairs needed for what the issue was, Jim took the time to explain and educate my husband and I on the systems at our property (which he installed 12 years ago)! We are now more comfortable with the plumbing/water and backflow valve we have all because of the information he gave us in great detail. If you need a backflow inspection (annually by the city) then he is your guy, the price is more than 50% less than what a well-known company here charges for the same service. Jim Bertolino & Son Plumbing and Drain Service will be the first we call from now on and the first company I recommend to family, friends and neighbors. Thank you for being a friendly, transparent, reputable company!!

  • Review 26 (2022-08-08 - Rating: 5)

    Jim was super professional and gave me a very detailed explanation on what needs to be repaired and what needed to be replaced. He was way ahead of schedule and gave me plenty of calls ahead of time before his arrival. He did a great job repairing my sink and bathtub. Gladly use his services again one day.

  • Review 27 (2020-02-02 - Rating: 5)

    I have used Jim Bertolino occasionally in the past and always found that he performed admirably. Jim has nearly 40 years of experience and is well-regarded by the city building inspectors.This time we had a major plumbing issue involving a break in a 2 inch drain line that affected the utility room, kitchen and den areas of our home.Jim diagnosed the problem correctly and accurately and began immediately to make the required repairs. He explained in detail verbally and in writing what was involved and the associated costs. He detailed each step with digital pictures which he supplied to the insurance adjuster and which I am sure made their job easier and quicker to resolve coverage.The damage involved a significant inconvenience to our family but Jim did everything he could to minimize our unfortunate situation.The repairs took several days and involved removing vinyl tile in the kitchen, breaking up the concrete slab, locating the damaged area, obtaining permits and inspection, replacing about 20 feet of drain line, installing fresh concrete and returning appliances to their appropriate places. During this time Jim and his employees worked diligently often into the late evening.Jim handled our situation without inconveniencing his other customers. I feel Jim Bertolino does exceptional work and I would recommend him to anyone in need of a plumber. Thank you Jim for your professionalism and dedication to doing the job the way it should be done.

  • Review 28 (2023-03-23 - Rating: 5)

    Jim made sure I was added to his schedule to repair the leak in my kitchen ceiling knowing I had shut off my water earlier. He was quick and conscientious. He also gave me some very valuable information regarding my recent water heater installation.He went out of his way to connect me with a city agency to address another issue as well. Top notch customer service. Will always call him when I need a plumber.

  • Review 29 (2020-03-28 - Rating: 5)

    I hired Jim to replace and repair two outside hose spigots. He was friendly, courteous, knowledgeable and totally professional. He called ahead with an accurate time of arrival. He clearly explained the work proposal in detail. The work was excellent. Cleanup was completed nicely. I will hire Jim again for any of my plumbing needs and I highly recommend him with no reservations.

  • Review 30 (2019-03-08 - Rating: 5)

    Jim has done work for us in the past and we have always been happy with his work and pricing. I recommended him to a commercial company who also needed a plumber for an emergency. They were very happy with his timeliness and work. I just used him at my mother’s house and he was fantastic! Very knowledgeable and up to date on the latest technologies. I strongly recommend Jim Bertolino & Son Plumbing and Drain Service for all of your plumbing needs. He’s the best!

  • Review 31 (2023-01-09 - Rating: 5)

    Jim is a master at analyzing the problem at hand and finding immediate solutions. He is a perfectionist and the best at what he does for his customers. If you want exceptional service quality and excellent results call Bertolino & Sons he’s worth the wait & price to be paid not cheap but worth every dollar…

  • Review 32 (2021-11-24 - Rating: 5)

    Jim was extremely professional and thorough. He explained everything he was doing in great detail so I could understand exactly what I was I paying for. He made it to my house before Thanksgiving so we didnt have to wait. Thanks to Jim we can finally do laundry. He unclogged our drain pipe from our washer. We will be calling him from now on for our plumbing needs! I highly recommend him too anyone that wants to get things done the RIGHT way.

  • Review 33 (2021-09-27 - Rating: 5)

    Jim was wonderful to work with. He came to install 2 new faucets and was faced with a real challenge when he found one faucet had seized to the sink due to the original installation not being done correctly. His persistence paid off in the end and I was so happy to have the problem corrected. He and Oscar were amazing and left our home in better shape than when they came. I know who will be my plumber from now on!

  • Review 34 (2022-09-18 - Rating: 5)

    Jim is the man to explain every step of his process and make sure you know what’s going on! My daughter and son in law just bought this home, after giving their 4 month old baby a bath, that bath tub and the other showers were filling up with dirty water. An emergency call out to one highly recommended company, which was frustrating beyond belief, with a no return call which was promised as driver was on his way. To being rescheduled for first thing 0800 appointment Saturday morning, to a no show and a 2 hour later call that the technician was on his way. This unsatisfactory customer service guided us to Jim. Within two hours, Jim had us unclogged and very informed about what to do and not to do with the sewer/drainage systems in VA Beach! Thank you Jim for explaining everything to us and your level of professionalism! HIGHLY RECOMMENDED!!!

  • Review 35 (2022-07-29 - Rating: 5)

    I used this companys services to address an emergency issue at my rental property near the oceanfront. As I was on vacation myself, I needed someone prompt and responsive and Jim was just that. He was able to get out to the property very quickly and successfully repaired the issues the same day. I would highly recommend Jim Bertolino & Son Plumbing for any of your plumbing needs.

  • Review 36 (2021-06-20 - Rating: 5)

    I called yesterday because my water heater was leaking and flooding my home. They said they could be at my home in an 90 minutes. Jim Bertolino and His assistant Rudy showed up with the replacement water heater within the hour of my call. First I was very impressed the owner actually was doing the job. It was quite evident Mr. Bertolino and his assistant had done this many times before. They made quick work with the replacement using a commercial grade water heater. They also replaced the valve on top because it was corroded. I had called 2 other companies but there prices were a couple of hundred dollars higher. I would strongly recommend this company they cleaned the entire area took all the debris from the job. I normally don’t write reviews but this company was very reasonable and I was so impressed. I have recommended them just today to my sisters home to replace her kitchen faucet…thank you Mr. Bertolino for such a wonderful job.

  • Review 37 (2017-07-26 - Rating: 5)

    I could not be happier with the service and professionalism. Not only was my plumbing issue resolved, but Jim took the time to educate us on the plumbing in our home and gave us tips and advice on things to do and to look for going forward.They arrived on time, were exceptionally polite, professional, friendly and most of all experienced. The issue was resolved and the price was very reasonable and fair.I would not hesitate to contact him again for any future plumbing needs. Found my new plumber!

  • Review 38 (2019-11-06 - Rating: 5)

    Jim was very responsive to our request for repairs to our leaking tub drain. He was able to show up and make the appropriate repairs the same day that I called him. He was very cordial and easy to talk to during his visit. I subsequently had him do some additional drain work on another tub. Great contractor and very knowledgable. I recommend Jim for any plumbing work and will call him again should the need arise again.

  • Review 39 (2019-06-09 - Rating: 5)

    Jim responded extremely quickly to our desperate plea for help with a leaking gas water heater. We were going on a much needed trip to see our daughter in Maine the next morning at 4:30. We were frantic because we had a new pet sitter coming and we could not ask her to deal with a flooding garage (water cut off valve was also broken) and no hot water. In my opinion, our gas hot water heater was an unsightly beast and I dreaded asking any poor soul to deal with it! Once Jim and I spoke on the phone and I sent him some pictures, he quickly went to work finding the appropriate unit for us that would be up to code. This expense was unwelcome and difficult for us because we had just completed another home project the day before. Though the project was expensive due to its nature, Jim and his son did an outstanding job. Not only did we have a fully functional brand new unit by 6:30 that evening, but Jim had made all of the valve connections less ghastly and streamlined everything. He explained everything he was going to do in advance, and then explained how to extend the life of our new unit with some maintenance suggestions. You get what you pay for and his work is top notch and he is compassionate about your life circumstances. He also tolerated and respected our (at times) barking dogs which meant a lot to us. We would not hesitate to use him in the future and highly recommend his services to others.

  • Review 40 (2019-01-23 - Rating: 5)

    We all know that contractors one day can be great and the next time not so great! As a realtor, its important for me to connect myself with top notch resources not only for my business but also for me to refer my clients to. Jim has responded twice to our plumbing needs and both times have been very favorable experiences. He was reliable he was timely even to the point of being above and beyond and pricing was exceptionally reasonable. I would recommend this company to any of my A+clients! Thank you for going above and beyond!

  • Review 41 (2020-12-11 - Rating: 5)

    If you want quality, professionalism and great service, look no further then Jim Bertolino and Son Plumbing and Drain Service. Jim’s 40+ years of experience, master plumbing knowledge, and focus on quality service will ensure the job gets done right - the first time. Jim provided detailed explanations of his service to ensure I was comfortable with each step. He provides a great overall experience for his customers and will be the only plumber I ever call.

  • Review 42 (2019-01-04 - Rating: 5)

    I wanted to share my positive experience with Jim. My rental property developed a leak on New Years Eve evening. I have a regular plumber that I use for my general contractor business, but he doesn’t run emergencies. I honestly didn’t expect anyone to pick up the phone on NYE. I tried calling Jim after finding him on google, and he answered on the first call. He then asked questions to determine whether my leak was a true emergency or if it could wait. He even did a 3 way call with my tenant and quickly determined the leak was not an emergency. I was able to send my usual plumber out a few days later. Jim was very understanding. He probably saved me a few hundred dollars. Had I not already had a relationship with my plumber or had it been an emergency, I wouldn’t have hesitated to hire Jim for the job and will in the future should the need arise. Thanks again, Jim!

  • Review 43 (2022-09-19 - Rating: 5)

    Jim is awesome! We highly recommend him. He is very thorough and knowledgeable. And what we love is that he also educates us on plumbing issues and how to resolve it. He is definitely our plumber for life! Thank you Jim and his crew

  • Review 44 (2020-06-30 - Rating: 5)

    I am a new homes site manager for 30 years representing a quality builder for those years. I appreciate good quality and honesty in the trades.We had an early morning emergency with plumbing and my husband called someone I did not know( Jim Bertolino &Son).and I was very skeptical because of my new construction trade contacts..We called Jim at 7:45, he was at my personal home by 9am. We had a pipe break behind the washer. Well this gruff exterior/nice Italian man and his son did a great job and were done within a few hours.. This was not an easy job as my washer was upstairs sitting next to my brand new shiny new Dryer- which I did not want to get scratched!The price was fair and I do recommend this family business. On time, knowledgeable, quality work. (once you get to know them on the job.....nicest, honest ,people you will ever meet) My go to Plumber !!

  • Review 45 (2020-03-25 - Rating: 5)

    Jim was amazing from the beginning to end of his job. He was to explain the pipes in our new home and was very knowledgable about what was happening. We had a clog and I was afraid it was the main line. I am pretty sure his honesty and integrity saved us a bunch of money as he was able to find and fix the clog very quickly and at a great price. As a military family it is hard to find people to work on your in a place where you just moved but I would recommend him time and time again not only for his service but his willingness to explain everything to a wife whos husband was on duty. We are very happy to take showers tonight but even happier our money went to an honest guy and not some one else.

  • Review 46 (2022-09-22 - Rating: 5)

    Jim helped us resolve a gas leak in our home. He did the work, coordinated with Virginia Natural Gas, and advocated for us with the city. He provided us with clear guidance and was very transparent and honest with us from start to finish. We appreciated his patience and perseverance!

  • Review 47 (2020-09-15 - Rating: 4)

    We called Jim out to give us an estimate to run our gas line to the kitchen. He was fast, came out the same day and was up front about there being a service charge when he arrived to give the estimate. When he arrived he said that he wasn’t even going to worry about the service charge. He was friendly and extremely knowledgeable. We got our quote the following Monday and it was more than we felt we wanted to spend for gas in the kitchen, so we opted not to get the service. Because we liked Jim so much, we didn’t care to have another quote. If we were going to get gas in the kitchen we wanted him to do it. When we called him to decline the service he told us that we had to pay the service charge if we were not getting the service. This was fine with us as he did come out , on a Saturday, and put time into looking at the house. I would say the only concern in preventing me from giving a 5 was that one week after I received the invoice in the mail, he was calling wanting payment. I usually pay bills every two weeks in a batch and they just hadn’t happened yet. I had the money so it went in the mail. If the money was needed that soon, I wish he could have made that known and picked up a check from the house or something. I also wish when he was at the house he would have said “I’m not worried about the service charge as long as you buy the service”. I also think about people that HAVE to wait until they get paid to pay the invoice, but he may well work with those people. Overall, highly recommend.

  • Review 48 (2018-12-04 - Rating: 5)

    Jim is an awesome guy. A pipe under my house burst and I needed it fixed A.S.A.P. I called several different companies and Bertolino and Son was the only plumbing company that answered the phone after hours ! He came over and fixed the leak. Jim is not only prompt and efficient he is very personable. After finishing the job and explaining what the problem was, he stayed and chatted with us. After a few laughs and my sincere Thank yous I felt like Ive known him all my life. I definitely would call Jim if I ever needed his services againThanks again,Kate Nelson

  • Review 49 (2022-07-12 - Rating: 5)

    If I could give more than 5 stars I would. The cast iron pipe in our kitchen broke and the slab needed to be jack-hammered to replace it. It was an extremely stressful time and Jim went above and beyond to do a fantastic job. He documents everything, takes a ton of pictures and will help you through the insurance process which helped alleviate a lot of our stress. Jim and his crew work tirelessly to get the job done. You will not find a better plumber or person!

  • Review 50 (2018-03-31 - Rating: 5)

    Jim was amazing. I am military and was returning from overseas. We had a large gas leak in our hot water heater in the garage. The city shut off our gas and so my wife and son had no hot water or heat.My wife called Jim and he came out personally to evaluate. He started work the next day and worked for three days straight to fix the problem and make sure it was right so we could get our heat and water back on.He was one of only a few licensed plumbers who could fix the problem. Most other companies wouldnt touch it, werent licensed, or didnt call my wife back. His prices were very fair. He even helped us with information to see if we could get our homeowners insurance to pay for the work.Jim cares about families, is exceptional in his trade, and is trustworthy and honest. I recommend him and his company fully.

  • Review 51 (2022-12-26 - Rating: 5)

    Jim was the only call I got back on the day after Christmas. My family and I were without heat or water. Within two hours he had us up and running, with recommendation to ensure our faulty pipe didn’t bust again. He left the place cleaner than it was found. Jim was professional, informative, and personable.

  • Review 52 (2022-07-29 - Rating: 5)

    Jim and Victor are the best in the business. He came out the same day when I had a leaking water heater. Unfortunately, all my piping wasn’t to code so they had to redo everything. They were very thorough and explained every step of the process. I’m so lucky I found them. Highly recommend

  • Review 53 (2019-11-29 - Rating: 5)

    We recently had the need to contact a plumber when we found a leak under the kitchen sink on a Saturday. Being new to the area and not knowing who to call we did a little internet search and found Jim Bertolino & Son. What a GREAT find! Jim answered my call Saturday afternoon. I told him my issue and he said he wouldnt be able to get to me until Monday as it wasnt an emergency. Jim called to inform me he was on his way and showed up first thing Monday. He came in assessed the situation explained everything took a few minutes to write up a work order so everyone knew what to expect then got to work. Jim is very knowledgeable and did a great job fixing and repairing several plumbing issues. He doesnt charge by the hour takes his time and ensures everything is correct and working properly before leaving. I highly recommend Jim Bertolino & Son Plumbing and in fact have called him for another project.

  • Review 54 (2020-04-21 - Rating: 5)

    We found a huge puddle of water under our water heater and didnt quite know what to do. Immediately, we started calling plumbers and they all told us that wed have to wait and pay for a technician to come look at our problem, and then try to find next steps (we didnt have the time for that). Finally, we found Jim online and he answered our call immediately. He talked to my husband for almost 15 minutes explaining what he believed could be going on, our options on different types of water heaters, and what services he could provide us. He was at our house just a few hours later--ready to work! Upon fixing the water heater, we still heard a sound that didnt seem quite right. Instead of just ignoring it, Jim poked around to find the issue. We actually had a pipe leaking! Even though he had already been at our house for a few hours and it was night time at this point, Jim and Rudy were willing to continue to work. They could tell we were stressed about the situation and did not want to leave it unfinished for another time. Ultimately, they stayed until they fixed all our problems, did so at a very reasonable price, and took the time to explain everything. Highly Recommend!

  • Review 55 (2019-02-03 - Rating: 5)

    Jim was very responsive, coming out to fix our clogged drain within 24hours (no extra charge for Saturday appointment). He is very knowledgeable and offered the best, honest service I have experienced in a long time. I will definitely refer friends and family. Very satisfied with the service and they will be our plumbing company from now on. No need to call anyone else.

  • Review 56 (2021-12-06 - Rating: 5)

    Jim was outstanding. He replaced and improved the irrigation system back flow preventer. He communicated throughout the entire process. He handled all the permitting and scheduled the inspection. He also secured the whole new installation and listened to my desire to make winterizing easier than previously done. He hit the winterizing request out of the park. Jim’s experience paid off in spades!!He was great with the dogs as well!!!Jim was excellent, but make sure you get the correct Bertolino Plumbing. Only Jim delivers best-in-class pricing combined with almost 40 years of experience. There are other Bertolino’s in Tidewater, but only one Jim!!Thank you Jim!!! Five Stars!!!

  • Review 57 (2021-08-18 - Rating: 5)

    Jim was great - he was responsive, knew exactly what needed to be fixed within seconds of looking at our toilet, and had all the parts ready to go. He was up front about costs and provided great value. We will definitely use him again for our plumbing needs!

  • Review 58 (2021-11-02 - Rating: 5)

    Had a leaky pipe under the kitchen sink that required modification of the existing pipe runs to fit properly. Jim performed excellent work and we plan to use him again for any plumbing needs.- Responsive and very clear communicating schedule- Upfront with pricing and cost estimate- Very professional and knowledgeable with his trade

  • Review 59 (2021-04-22 - Rating: 5)

    We recently purchased a home in Virginia Beach and needed our irrigation system tested for the city. Based on the reviews posted here I called Jim Bertolino to do the job. I was a little nervous. Currently my niece is caretaker of the property because we have not yet moved to Virginia Beach as full-time residents. Jim was professional, knowledgeable and flexible. He coordinated everything with my niece and got the job done as promised, on schedule and at his quoted price. We will definitely be using him for our future plumbing needs.

  • Review 60 (2019-08-31 - Rating: 5)

    Jim is a very smart, honest guy. He came out to my home on short notice to evaluate a water leak and was able to resolve the issue within the hour. He was very methodical and intentional in trying to minimize additional damage and ultimately saved me a lot of headache and money. He also gave me a ton of great information on the plumbing in my home and how to best maintain it. Would recommend to anyone looking for a great plumber in the area!

  • Review 61 (2019-03-24 - Rating: 5)

    Jim came out on a Sunday and gave us a really amazing quote and provided the best quality work on our water heater. I highly recommend his team of professionals for all your plumbing needs they are very knowledgeable and best of all easy people to talk to if you have a question they provide straight forward answers without all the extra fluff some plumbers like to throw in. Jim will definitely be my go to person for any plumbing issues that arise in the future. Thank you again for the help

  • Review 62 (2017-02-03 - Rating: 5)

    I had a line backed up in my home which I believed to be worse than it was. I called Jim and he listened to my story and explained multiple possibilities. From the moment he arrived in my driveway, Jim provided service beyond expectations. He walked my entire house in order to isolate root cause and ensure he was not leaving my house with any line untouched. He appeared training a new employee to his business and explaining to him his companys core values and expectations of his services. After all was cleaned up he tested every line over again to ensure I was working properly. I will definitely be a repeat customer for Jim Bertolino and Son plumbing.Jim, thank you for not trying to pitch a sale to me or perform a service that was not warranted and providing quality work along with a personable experience.Tim

  • Review 63 (2020-12-29 - Rating: 5)

    Jim was very professional and took care of our family. I had 2 other plumbers come out and one quoted 10,000 the other quoted us 4,000. So I looked threw the reviews and saw Jim. He arrived on time quickly addressed what was wrong and kept us informed the whole time through the process of what he was doing. The faucets in my house are old and he was able to find out the manufacture and came back 40 minutes later and was done with the job quickly he ran into some problems but let us know what was going on the same time. When the job was finished he cleaned up told us everything he did and left. Very professional and experienced the only plumber I will ever call!!! Thanks for the great job and for saving my family thousands of dollars. Call this guy if you need any plumbing done period.

  • Review 64 (2023-01-15 - Rating: 5)

    This is the first time I’ve used Jim Bertolino. He knew right away what I needed, came on time with the water heater, installed it in my attic, left my house as clean as he found it. Jim is super knowledgeable and very professional. I will definitely have him on speed dial.Sallie Williams

  • Review 65 (2022-04-02 - Rating: 5)

    Mr. Jim was called to check the plumbing in my house and was able to fix the issue right away! He was so professional and knowledgeable about everything. I really appreciated him coming out for an emergency plumbing issue to help. I will definitely call him again!!

  • Review 66 (2021-02-28 - Rating: 5)

    Jim Bertolino did a huge job at my house and has been the best plumber I have ever used. I had a pipe under my house that went bad and had to be replaced and they did an amazing job. Jim made sure I knew everything that was going on the whole step of the way, he thoroughly explained it step by step which made it so much easier for me to understand.The job was done fantastically and they cleaned it all up afterwards. I highly recommend Jim Bertolino plumbing for any of your plumbing needs, I know he will be my plumber for from now on.

  • Review 67 (2019-05-12 - Rating: 5)

    Jim Bertolino and Son replaced my leaking water heater in less than a day, from my call for help.Jim Sr. arrived at my home, on time, reviewed the situation and explained my options. And when I say explained my options he didn’t just talk about Energy Efficiency, he enlightened me with the internal workings of the water heater, including electrical, plumbing code, heat settings, and answered all of my questions.All costs were discussed upfront, and at the end of the installation there were no unexpected charges.My water heater is located on the ground floor, under a stairwell. It’s not the easiest of locations to examine it for leaks, never mind to maneuver the water heater in and out of its location. However, Jim Sr. spent the time to ensure that the replacement was precise and a minimal inconvenience to the household.Jim Sr. is without a doubt the leader of the team, and a hard working individual. He was courteous and proficient throughout the entire installation.And now for the answer to the question you might ask. How do I like my new Water Heater? I love it. The temperature of the hot water is beyond expectation. It’s never been this hot, and I’m sure I won’t be using as much hot water because I now have to temper it with additional cold.So, thank you Jim Bertolino and Son, due to your expertise and professionalism, and I would highly recommend you for any type of Plumbing Service need.

  • Review 68 (2023-02-09 - Rating: 5)

    Jim Bertolino plumbing has been nothing but exceptional with the plumbing situation for my wife and I. Long story short we bought a new home and the plumbing was installed incorrectly from previous owners. He helped us find the issue and now is going to repair at a fair price. (Incorrect piping, and no city permits for the previous plumbing job) This company has REAL PLUMBERS not handyman. He knows what he’s talking about. Not to mention the customer service has been amazing and he helped teach my wife and I who are new home owners many things about some basic plumbing issues. If you are in the Virginia Beach area you should not be calling any other plumber

  • Review 69 (2022-02-11 - Rating: 5)

    We called and spoke to Jim Bertolino about scheduling to have his company evaluate a water meter situation. Although we didnt use his company yet, we are impressed with the knowledge and professionalism. He spoke to us for at least 20 minutes to determine how to approach the problem and gave suggestions to try first. We HIGHLY encourage giving Jim Bertolino & Son Plumbing and Drain Service Inc. a call for any plumbing issues.

  • Review 70 (2019-06-26 - Rating: 5)

    My wife and I had just purchased a home only to learn two weeks after closing that our water heater was declared unsafe and needed replacing. After calling around for several quotes, the time and empathy Jim took to address our concerns and situation made it clear who we wanted to perform the job. He was BY FAR more engaged, informed on our problem, and knowledgeable about the best resolution for replacing a water heater that had been red tagged by the gas company. The before and after was remarkable. The work was top notch to say the least AND the pricing was amazing to top it off. Within a few minutes of replacing the water heater we were back up and running. There was no more smell and the quality of the worked performed was VERY apparent. Were there were caulked and glued tubes and other make shift worked done previously, we now had an efficient heater that actually looked as well as it worked. The added recommendations to maximize our system and lessen our expenses was just a very nice touch of grace. You can see when someone has a passion for their work and its abundantly clear that Jim loves his work. I almost gave him a half a star less because I found he was a Yankeess fan, but the guy was just too good of a person to do that to. Lol. Extremely kind, polite, and professional. Was easily one of the best decisions Ive made as a consumer. Heavily, heavily recommend. Thank you Jim, sincerely.

  • Review 71 (2019-09-29 - Rating: 5)

    Best Plummer Ive ever had. The Quality of his work is fantastic and his prices are very fair. Excellent customer service. He personally responded to my emergency call on a Sunday morning when his on call truck couldnt make it within a reasonable time frame.He gave me plenty of options and explained everything before doing any work. He also went out of his way to bring several other plumbing issues up to code. His knowledge is second to none.Ill never call another plumber again. Excellent customer service, honest, and upfront.

  • Review 72 (2016-05-06 - Rating: 5)

    Jim and his son arrived at our appointment ten minutes early. I had originally planned to replace both bathroom faucets but he (Jim) explained to me that the fixtures didnt have to be replaced and he could repair them very quickly. Jim was honest and up front with me. He didnt trie to sell me anything I didnt need. Pricing of the repair was excellent and I am very pleased. I would recommend him to all my friends.

  • Review 73 (2018-10-11 - Rating: 5)

    I have hired Jim twice now. Both occasions he has been quick to respond and has completed the work professionally. During the second job we did have a disagreement about time and cost but in the end Jim strives to ensure the job is done RIGHT and his customers are HAPPY. Disagreements happen with contractors but in the end I respect his knowledge and I appreciate his consideration. Being new to the area it always great to find a contractor you can trust.

  • Review 74 (2024-02-26 - Rating: 5)

    Jim is punctual, friendly and very knowledgeable. He has done great work for us more than once. I would recommend to everyone!

  • Review 75 (2021-03-07 - Rating: 5)

    Mr Jim was awesome! I know he got more than he expected on a Sunday afternoon... thinking he could knock out a quick job... Fast forward to having to cut a hole in my wall and fix what someone else had messed up over 13 years ago. He fixed it. (Know any drywall & plaster guys? Lol) Very friendly and patient as I handled my monster dog. She would warm up to him then bark at him again. But he was very nice and clearly cares about doing a good job. Thanks so much!!

  • Review 76 (2020-01-28 - Rating: 5)

    Jim and his son Jimmy were very polite and professional. The nicest guys. I wouldn’t go to anyone else! I called Jim at 715 this morning to fix my disposal and he got back to me within 10 minutes. Texted with me throughout the day to make sure he didn’t forget me and could get here when I was home. And he gave me a tool to help prevent future issues FOR FREE. Jim Bertolino & Son Plumbing and Drain Service Inc. are amazing.

  • Review 77 (2022-09-22 - Rating: 5)

    We had an internal water leak, we called Mr. Bertolino. He came through the same day and discovered the leak with in minutes. He had to go through the concrete slab to repair it. He was honest, open and very professional. I was amazed how quick and thorough he was. I will Definitely be recommending this company for Any and All Plumbing Needs!Thank You Mr. Bertolino

  • Review 78 (2021-02-19 - Rating: 5)

    I hired Jim to inspect and fix multiple plumbing issues around my home. Jim was very thorough. He explained everything that was wrong before going ahead to fix them. Excellent customer service and all backed with a one year guarantee.

  • Review 79 (2017-11-20 - Rating: 5)

    If you want good work done right call Berolino & Son.Jim and his company do great work, they show up when they say they will, they give you a detailed estimate and stick to it. I have had to call Jim two times (different issues) and will be my first call the next time I have a plumbing issue.He is not going to be your cheapest option, but he will provide the best quality and peace of mind. I have a condo, but am frequently out of town and rent it out on a weekly basis. I trust him to go into my place when he says he will, evaluate the issue, give me a complete price, do quality work, send me pictures or video of the working repairs, and leave a clean work space. I do not have to worry that the work is going to be done well and on time.

  • Review 80 (2021-07-13 - Rating: 5)

    Jim himself came out and installed a new garbage disposal for me. The unit I had prior was leaking and had a corrosion inside causing a the leak. Jim explained this to me and replaced my garbage disposal in a timely manner. Personable and friendly service from this business and he also took the time to ensure my electrical was fine because the breaker had shorted because of the leak. Would definitely recommend giving Jim a call for anyone with similar issues!

  • Review 81 (2020-04-01 - Rating: 5)

    Jim is extremely knowledgeable with his work. Best of all, he shows you step by step with the problem and how to achieve a solution. I cant say how much I respect his willingness to teach while working. So maybe next time I can handle my own issues in the future.On top of that he was kind and right down to business in getting the repairs I needed completed.Also it was a 1-stop job. He didnt need to come back later as he was fully prepared for the work at head.Jim is now in my contacts list and my go to for future needs.

  • Review 82 (2020-11-14 - Rating: 5)

    Mr. Bertolino was sent out by my landlord to do water heater repairs after not having hot water. He was kind and professional, worked quickly to diagnose the issue and sent out his electrical when it was discovered to be an electrical issue. He then followed up the next day and when there were more electrical issues his electrician came out again, did further diagnostic, fixed the issue, and did an amazing job. Mr. Bertolino has followed up every day to make sure that the job was done properly and made sure that I was not without hot water for long. I would recommend him to anyone, hes donw a wonderful job of customer follow up

  • Review 83 (2018-05-11 - Rating: 5)

    We had a drain problem in the kitchen for several months and could not get it corrected in spite of the fact two other plumbers were called in during this period to solve the problem. We then went on the internet looking for a plumber with an outstanding reputation. We place great value in the opinion and rating of previous customers. We selected Jim Bertolino & Son who addressed the problem quickly, efficiently and with little impact to the existing forest of pipes, hoses and wires beneath the sink. We felt very comfortable with his knowledge and ability and would recommend him to anyone.

  • Review 84 (2017-12-13 - Rating: 5)

    I just wanted to express my appreciation, for the excellent plumbing service your company has provided me.Jim went above and beyond to make sure the job was complete. He made two trips to Home Depot to get the right parts.Its becoming all too rare these days to find a company that goes to such great lengths to satisfy its customers.I hope your success will show others that old fashioned hard work and consideration for customers are valued. Job well done. I will be calling Jim for my future plumbing needs.

  • Review 85 (2018-08-27 - Rating: 5)

    Our old water heater stopped working late last night and by 2pm today, Jim had a new one installed for us. He was incredibly professional, thorough, and left my house looking just the way it had been before he arrived. I highly recommend supporting this local small business for all of your plumbing needs!

  • Review 86 (2022-06-26 - Rating: 5)

    Jim was very knowledgeable and helpful when our plumbing backed up over the phone. He helped diagnose and fix the problem. Very professional and easy to get in contact with. Would recommend the company to friends and family. Very hardworking and honest.

  • Review 87 (2020-10-20 - Rating: 5)

    Jim has done a big job and a small job for us. He shows up timely, gives solid attention to the quality of his work, his prices are reasonable, and he takes time to explain details that it helps a homeowner to understand. Id recommend him to my neighbors, friends and family.

  • Review 88 (2018-05-21 - Rating: 5)

    We had a great, prompt, and professional experience today! We were online first thing this morning and chose this business first because of the glowing reviews. After calling Jim at around 6 am, he was here at the time he promised and got straight down to business. Unfortunately, we didn’t have the easiest of cases but he thoroughly explained the scenarios prior to starting and kept us informed the entire duration of his visit. He also gave us tips to keep our older system in shape. His extensive experience and knowledge was evident the entire time he was here. TRUST THESE REVIEWS! You will not be disappointed! We STRONGLY RECOMMEND him to everyone and will definitely be keeping his information on our list of trusted professionals to deal with our home in the future!!!!

  • Review 89 (2018-05-05 - Rating: 5)

    Jim fixed our gas hot water heater a few months back, he was amazing. He went above and beyond fixing our problem and dealing with manufacturer of the heater. Jim also gave us step by step instructions on how to do yearly maintance on the heater so we can save money on the long run by keeping the heater in tip-top shape. Thanks so much Jim! This was a long over due review.

  • Review 90 (2018-12-11 - Rating: 5)

    Called Jim to repair a toilet and address my concerns about an aging water heater. He got me on his schedule rather quickly and showed up on time. Quickly diagnosed the toilet and repaired it. He then explained how he could attach a flood stop switch to my water heater so if it ever started leaking the switch would stop water flow in my house and limit water damage. He said it was a little pricey, but it is well worth my piece of mind. My neighbor recently had his water heater start leaking and the cost in damage is over $30K. When my water heater does expire, Ill be calling Jim for help. Thanks Jim!

  • Review 91 (2018-07-18 - Rating: 5)

    Had a mild plumbing issue pop up this afternoon that wouldnt be considered a emergency, however Jim was able to fit us in and was at our house 2 hours after calling. He was prompt and did the work efficiently and for a reasonable price. He was accomadating when he didnt have to be, which shows me he values his customers. Hes also a very friendly stand up guy! I will be recommending him from now on!

  • Review 92 (2022-07-17 - Rating: 5)

    Jim and company were on time and got the job done quickly, even on a Sunday evening. They were detail-oriented and were expeditious in replacing our hot water heater and cleaning up the water from the leak. They went above and beyond in meeting our needs and could not recommend highly enough.

  • Review 93 (2018-09-23 - Rating: 5)

    I am beyond thankful I contacted Jim Bertolino & Son Plumbing yesterday. I had a major leak that was flooding my house and he was able to be at my house in an hour. He found a leak in my hot water heater and completely replaced the hot water heater and welded new piping all in the same day. Jim was amazing, he made sure I was well aware of everything he was doing. I definitely felt like he was part of my family and was very dog friendly. He called people that he trusted to come pull up my floors and they were there within 30 mins. He made sure that the floor people were going to put my furniture on blocks so they didnt get water damage. Jim also realized that my A/C unit piping was not done correctly and is having someone come out and fix it to make sure I will not have future problems. I 100% trust Jim and have already been recommening him to people, he will definitely go above and beyond to make sure you are taken care of.

  • Review 94 (2019-01-22 - Rating: 5)

    First off, Jim is a very friendly great guy who knows how to get the job done. He showed up next day and fixed our garbage disposal within 15 minutes of arriving. He also gave our dogs treats, and took time to scratch each one. Great guy, great service. Would recommend again.

  • Review 95 (2020-12-23 - Rating: 5)

    Jim is AMAZING. He is professional and knowledgeable. He walked me through every step of what he was doing. I had such a great experience and I learned so much. I will not call anyone else for any of my plumbing needs. Not even the other company with a really similar name. If you need a plumber the only person you need is Jim!

  • Review 96 (2022-04-03 - Rating: 5)

    Excellent professional service. Prompt, respectful, and knowledgeable. This is not a “handyman service.” When you hire this company you are getting a full service, certified plumber. They can diagnose and fix any issue you may have. I highly recommend their services and will use them for my plumbing needs from now on. My sewer line was backed up and all 3 toilets would not flush. They immediately diagnosed the problem, cleared out and repaired the sewer line, and fixed a major issues in a couple of hours. They cleaned up when they finished, removed all work related debris, and left the property in excellent condition.

  • Review 97 (2023-01-14 - Rating: 5)

    Weve had two water emergencies in the last six months and Jim not only responded immediately he stayed until midnight one night and late into the night another to get us up and running again in record time. He is extremely knowledgeable and experienced.

  • Review 98 (2021-08-05 - Rating: 5)

    When my son put a wooden ball down the toilet I didn’t think we’d be able to get it fixed the same day but Mr. Bertolino was able to fit us in. He explained everything and told us up front all of the possibilities and what it would mean for the bill. He was able to get the ball out much quicker than we expected too. Professional and quick. You can tell he knows what he’s doing. If we need a repair again we’ll definitely call him.

  • Review 99 (2018-07-11 - Rating: 5)

    Jim Bertolino & Son plumbing was wonderful! We had a plumbing issue and he came out same day! He was prompt and very knowledgeable! I would highly recommend. We will definitely be using them again for any of our plumbing needs! Do not call A1 or Roti-rooter. This company is the one to call. Do not make the mistakes we have made before.

  • Review 100 (2022-09-29 - Rating: 5)

    Jim took my phone call and equipped me to fix my simple problem over the phone. No charge! Other competitors I called wanted to charge over $200 for the standard service charge. This time I only needed verbal advice, but if I ever require a more substantial plumbing or sewage service, he will be the first I call.

  • Review 101 (2021-07-15 - Rating: 5)

    My upstairs toilet started leaking water at the base a few nights ago, and Jim came out to fix it. Super nice guy, very professional, courteous, as well as informative! I know who I will be calling any time I have plumbing needs. Jim is truly passionate about his work, and sadly that kind of integrity is getting harder to find these days.

  • Review 102 (2020-10-11 - Rating: 5)

    Jim was great. He came to replace the water heater in my office and found another leak that would have continued to do further damage if not corrected. His professionalism and workmanship has won me over and being a real estate agent, I will use him in the future and refer to my clients as well. Thanks Jim!

  • Review 103 (2022-03-21 - Rating: 5)

    Jim Bertolino is a great guy and a wonderful plumber. He came out on a Saturday and replaced everything under the kitchen sink all the way to the cast iron drain in the wall. I feel confident recommending Jim to all my family and friends. Thank you Jim Bertolino!!

  • Review 104 (2020-02-08 - Rating: 5)

    Jim took the time to explain, in great detail, the issues we were having with our plumbing which gave us the confidence to go with his services. He was polite and gave no pause to our request to use shoe covers to help us keep the floor clean for our small children. I would recommend Jim anytime.

  • Review 105 (2019-06-12 - Rating: 5)

    Was unbelievably prompt and always able to contact Jim Bertolino in person. He is not cheaply priced but fair considering he uses top grade materials and is incredibly thorough. Concrete patch work done well after pipes in driveway leaked. Jim found leak, fixed it and spent all day to be sure work done correctly and promptly. You may find cheaper but work will not be as good as this man has nearly 40 years experience!!!!

  • Review 106 (2020-07-30 - Rating: 5)

    I had a leak in my ceiling from my upstairs toilet that was suppose to be fixed by another plumbing company four months prior to Jim’s visit. When Jim can out he was very professional and informed me that my last plumber botched the entire work (wrong hardware, hardware on backwards, etc). He fixed everything, installed new hardware, and informed me on what was going on. He is now my go to plumbing company! Highly recommend.

  • Review 107 (2019-07-29 - Rating: 5)

    I broke the hot water valve on my kitchen faucet last Sunday while installing a new one and had water spewing everywhere (I was able to locate the main water lever in the garage and turn it off). Found this business on Google and gave them a call along with others. The price for inspection was cheaper than Roto Rooter, Michael & Sons, A1 Plumbing and a few others I called. Once he arrived and assessed the damage, he was able to fix the problem in less than twenty minutes. The plumber (I forgot his name) also recommended a better faucet than the one I was installing, so I decided to take his advice. His expertise and workmanship was outstanding and I highly recommended this business

  • Review 108 (2018-10-27 - Rating: 5)

    Jim provides top notch service at a reasonable price and in a timely manner. We had a complete bathroom remodel with top of the line products and it was completed within two weeks. I would highly recommend Jim Bertolino for any plumbing related needs.

  • Review 109 (2018-01-15 - Rating: 5)

    I contacted Mr. Bertolino last Tuesday using the Quick Contact option he has on his website which made it easy for me since I work evenings and it was 3 am in the morning when I needed a plumber. We spoke the next morning and he already knew the details of my issue. And he was able to come by that afternoon. He was patient with my questions and took time to explain things to me, especially since my water heater is part of an Apollo system. He does quality work and truly takes pride in what he does.

  • Review 110 (2020-05-18 - Rating: 5)

    Jim was highly responsive and communicated clearly. He came out for an emergency call on a Sunday during a holiday and stayed until the job was done. He was clear in explaining the problems to me and fair in pricing the job. We were very pleased.

  • Review 111 (2019-11-09 - Rating: 5)

    Jim and his son came out to fix a shower leak for an old Delta shower faucet. The model was so old, that he had to research and build a new cartridge from parts he had in his van. Not only did he take the extra time needed to complete the job, he took the time to assure it was done right and solved the problem, saving me over $1000 in the process. He took the time to explain every step, and was upfront about the price. I would recommend Jim and his son to anyone needing plumbing work or repairs.

  • Review 112 (2023-08-26 - Rating: 5)

    Jim was very helpful & detailed in explaining in what to look for in my case over the phone. He saved me money & and I was to resolved the issue on my own with his help. He was genuine about fixing my problem

  • Review 113 (2018-09-08 - Rating: 5)

    Jim came same day and fixed my bathroom sink and gave me good advice about a missing aerator thats causing splashing water all over my bathroom floor. He is honest and courteous and did a great job. I would definitely hire him again!

  • Review 114 (2017-03-28 - Rating: 5)

    Called Jim and explained my garbage disposal had started leaking. He explained what the estimated cost would be and stated that he would be able to get to me around 6pm. Jim arrived on time and with in an hour he had my garbage disposal replaced. He also fixed my sink sprayer that had came unscrewed underneath. I do appreciate his timeliness and exceptional work. I will be a repeat customer, as this is the second time he has come and completed work at my house in the same manner.

  • Review 115 (2016-04-30 - Rating: 5)

    We moved into a rental house in February and quickly found out that our hot water heater wasnt working at all. Jim came same day to assess the situation and fixed it promptly. Jim and his son were very knowledgeable. Great service!

  • Review 116 (2017-02-24 - Rating: 5)

    Jim responded very quickly to our plumbing emergency and we couldnt have been more grateful. He kept us informed every step of the way and resolved the issue quickly and professionally. We would recommend him to anyone.

  • Review 117 (2018-10-20 - Rating: 5)

    Jim is fantastic! He is very detailed and will explain all about what exactly is causing your plumbing issue and what exactly he is doing to fix it. He is super helpful and available to give advice on anything at all! Prices are not cheap but he given warranty on his jobs and you can be sure it is a high quality repair!

  • Review 118 (2018-06-16 - Rating: 5)

    Our water heater broke and was leaking all over our garage the night before a party we were hosting. Jim answered immediately, came within the hour with a new one and replaced it. Great customer service! He even came back later on because he thought something looked a little funny on one of the pipes. We will definitely be using Jim again, he even had treats for our dog!

  • Review 119 (2017-12-16 - Rating: 5)

    Jim and his son were great. They came out to check my kitchen sink due to it leaking and he immediately knew the fix. Jim took the time to talk over what he was going to do before doing it and explained every charge. After he was done he even took the time to talk over some other things I was having issues with. 10 out of 10 would recommend and definitely will be using them again. Thanks Jim!

  • Review 120 (2021-04-21 - Rating: 5)

    Jim arrived within 24hours of initial call. He was friendly, knowledgable, and explained all repairs. Jim cleaned up the work area upon completion. I would use his service again because of his professionalism and attention to detail. ~Pam

  • Review 121 (2021-11-21 - Rating: 5)

    Jim was professional and explained everything he did to repair our bathroom leak and replace a tube faucet. We would highly recommend Jim Bertolino & Son Plumbing to anyone who is looking for a trustworthy and very knowledgeable plumber!

  • Review 122 (2020-09-20 - Rating: 5)

    Had a toilet seal leaking and causing water to drain onto the ceiling below it had the home builders plumer come and quote fix the problem after cutting holes everywhere to find the issue. Few months later the shotty fix started leaking again of course now past the home warranty. So I called jim to get a real experts advice, when he showed up he took the toilet off and within minutes off having it off figured out that the builder had used the wrong sized toilet for the spacing on the flange to the wall. Once the real issue was discovered he recommend installation of a 10inch round usa made toilet to center the toilet over the flange properly. He accommodated my schedule and had some good conversation to boot would definitely recommend him to anyone.

  • Review 123 (2023-03-27 - Rating: 5)

    Jim Bertolino & Son Plumbing is the most knowledgeable and friendly plumber around! On time, reasonable pricing, helps you to better understand everything that is going on, and reliable. Highly recommended!

  • Review 124 (2019-06-21 - Rating: 5)

    Came home Thursday night to a leaking water heater. Called Jim, said he would be here at 8:30 the next morning. He was right on time and did an excellent job at a very reasonable price.I would recommend him to everyone. He definitely knows his stuff.

  • Review 125 (2020-06-15 - Rating: 5)

    Jim came out on a Sunday evening to fix an emergency I caused trying to replace an old discontinued type of valve and was able to correct the issue without having to damage my wall as this type of valve is not easy to remove and my mistake made it even more difficult. He was very busy that day but answered all my calls promptly while I was waiting for him to be available and did show up within the original time window he gave me. Highly recommend.

  • Review 126 (2022-12-27 - Rating: 5)

    We had a plumbing emergency and Jim answered the phone himself on the first ring. He helped us with our issue efficiently and professionally and we will be using his company again in the future. Highly recommend!

  • Review 127 (2018-10-27 - Rating: 5)

    Jim Bertolino is a true professional. I haven’t hired him yet because single women household are truly taken advantage of by contractors. So I have to get several quotes. What made me trust Mr. Bertolino was the fact that I need a particular kind of water heater and it has to be installed in a particular way.Jim called me and explained in detail what I would need down to the last bolt. Knowledge is power and I will know if I am not being given the correct choices and product services. I need to know I’m getting what I absolutely need.I even called Jim back and asked quand he answered them all. Like I said a true professional who knows his craft.

  • Review 128 (2018-03-29 - Rating: 5)

    Mr. Bertolino just spent an hour of his time talking to me and making me feel better about a bad experience I very recently had with another plumber. He answered his own phone offered expert advice and reassurance about the job that was done by someone else. He was extremely kind, very personable and clearly knows plumbing. I really wish I had called him to do the job. Rest assured he will be the one I call in the future. Expert plumber, nice guy, very honest and clearly cares about his work and his customers. I almost never post reviews but I had to post this one. Thank you again Mr. Bertolino. I really appreciated your time and expertise.

  • Review 129 (2018-03-16 - Rating: 5)

    I called Jim up after I found a gas leak in my home. He was at my house within 2 hours or less. I was so pleased to see a quick response to my urgent call the same day. First off, he has a wonderful personality, and made me feel so comfortable in my home. He was very easy to talk to, and laid back. He took his time doing the job and was very thorough in every detail he made. I was beyond impressed. He also taught me a few tricks and tips, which made me feel even more pleased. I would highly recommend him to anyone looking in the area. He won’t disappoint. I will definitely be calling him back if needed. He is fantastic at what he does and truly has a passion for the business he runs.

  • Review 130 (2020-08-23 - Rating: 5)

    The cold water boiler valve on my washing machine was leaking ALOT, the washing machine was also leaking. I found Jim through the BBBs website. Left a message, he contacted me right away and and explained before he arrived my two options as he already understood and evaluated the issue. Jim was very knowledgeable and was prepared for either option I chose. I would definitely hire him again if I needed another plumber!

  • Review 131 (2019-05-30 - Rating: 5)

    Jim is an extremely knowledgeable and experienced plumber. Had 2 slow drains that he repaired in a short time. He also gave me some tips to help me out in dealing with any future drain problems. I highly recommend his services!

  • Review 132 (2019-11-06 - Rating: 5)

    Excellent customer service from initial phone conversation, day of service contact, and during visit. Clearly experienced and straightforward pricing. Of note was the way in which Mr. Bertolino mentored his worker to ensure he knew the why steps were done was evidence of patience and pride in the work. A trustworthy old-school businessman that you should hire for your plumbing needs.11-5-19 UPDATE! STILL AWESOME PLUMBER! Google wont let me write a second review for a new service call so Im adding to the first review. Our kitchen faucet developed a slow leak. During inspection we also found that the disposal was leaking and we hadnt noticed the water damage to the MDF bottom of cupboard. Called Mr. Bertolino and he provided guidance for replacement faucets (e.g. which brands require least repairs/last longest, which features are gimicky, etc.) and was fortunately able to get us into his schedule quickly. Upon arrival he identified two broken isolation valves and offered advice on re-routing lines for less obstruction. Provided the same awesome tutelage to his son (who rightfully knows his stuff anyway but the obvious camaraderie was good to see) and they had all the necessary pieces/parts on their truck (no going back to the store). Great guy, very experienced, trustworthy with your family and in your home, very fair pricing. This is who you call or recommend to others.

  • Review 133 (2016-04-21 - Rating: 5)

    Absolutely amazing service! Jim and his son were so thorough and knowledgable. They worked hard to determine the source of our problem and stayed late into the evening to make sure it was resolved; not just a quick/bandaid fix. All along the way he explained what was being done. His was also very respectful of our home; and cleaned up after himself. Jim is not the first plumber out for this problem but Im pretty certain hell be the last!

  • Review 134 (2018-01-17 - Rating: 5)

    Jim did a great job for us as we needed water lines repaired for the closing of our house in 5 days. Jim and crew came by, assessed the situation and gave us a very fair estimate and did the repairs the next day. Really appreciate the fast and courtious service and I will recommend to everyone needing his services. Thanks JIm!!!

  • Review 135 (2019-05-10 - Rating: 5)

    I appreciate that Jim, made time for me in his busy scheduled after only speaking with him on Wednesday he scheduled me for a Friday appointment. He called to let me know he was on his way and arrived with the time frame he gave me. He was courteous and polite. The problem he thought, I was having with the toilet was correct. He identified the problem told me about it and went to work He had to repair the flange in the toilet stool and I saw it was a messy job. He showed me the problem and explained the reason for it and fixed it. He secured the toilet and the toilet seat and give me a flushing tip. He left no mess, he cleaned behind himself. He also, gave me so helpful information about my hot water heater when I asked him. He comes highly recommended

  • Review 136 (2020-08-12 - Rating: 5)

    Jim & Carlos came over and quickly found a bad plumbing job by the guys that flipped our home we just bought. Jim had the leak, pipe, and hose fixed quickly and we are back up and running. I would recommend and will call them back. Thanks!

  • Review 137 (2018-08-26 - Rating: 5)

    Im glad I contacted Jim Bertolino & Son plumbing. He was very knowledgeable, nice, and professional. They found the leak fast. The leak was actually coming from the neighbors condo, so he informed them in a nicely manner. He took video and explained everything in detail of what to do, to have the insurance take care of the cost.

  • Review 138 (2020-12-22 - Rating: 5)

    Jim, came and fixed my kitchen sink drain he was very professional and very knowledgeable on everything to do try to clear the sink block it. He got it cleared and suggested other alternatives if it was the clog up again to help with cleaning it better due to the unique situation of my kitchen sink with no clean out. I would highly recommend him.

  • Review 139 (2017-03-02 - Rating: 5)

    I called Jim and asked him some questions since I havent owned my home that long. He answered all my questions and explained the different scenarios and costs associated. Jim and his associate came out the same day that I called. I was having trouble with my kitchen sink backing up, and they got everything cleared out. Jim gave me some tips to help me prevent this from happening again. I will definitely call them in the future if I have any other plumbing needs.

  • Review 140 (2020-01-25 - Rating: 5)

    Jim is an absolute professional in all ways. He provides amazing customer service at an incredibly reasonable cost. He answers and returns phone calls, shows up on time, provides great work, and is a pleasure to talk to. I will 100% refer everyone I know to Jim Bertilino and Sons for any plumbing issue from here on out. Even after a few failed attempts in scheduling on my part, and a very busy schedule on theirs, they made repeated attemptsto make an appointment and follow through, going above and beyond what had come to be expected in todays world.Not only did he solve my plumbing issue but he also suggested a great HVAC company that solved that problem a well. (Rockstars know rockstars!)Thank you so much Jim for taking such amazing care of me! I would give 10 stars but the max is 5

  • Review 141 (2022-03-06 - Rating: 5)

    The city notified me that our water consumption was unusually high and it found no leak at my water meter. When I talked to a public utilities rep, it sounded like I had a water leak on my side of the meter, but last months billing was based on an estimate and not an actual reading. I thoroughly checked all my appliances & fixtures - no leaks or evidence of leaks, but the ground over the main water line felt damp and spongy. I called Jim Bertolino Plumbing because he had done work for me before. He arrived at the end of a long day of work on Saturday and dug out 8 + or - feet of dirt over the main waterline. After finding dry soil covering the line and no significant loss of water pressure when he tested the house piping pressure, he concluded that there was no leak on my side of the water meter. He and his helper cleaned up the yard and left around midnight. Obviously I have issues with the Citys public utilities, but I highly recommend him for any plumbing issues you may have.

  • Review 142 (2018-02-12 - Rating: 5)

    Jim did a great job replacing my hot water heater and correcting any issues. He is the most thorough contractor I have ever had in my house. Ive recommended him to my mom to replace her hot water heater. Thanks Jim!

  • Review 143 (2018-03-11 - Rating: 5)

    Recently had a problem with a huge water bill and could not locate the problem. Jim came out and investigated every inch under the house and no leak was detected. We determined it must be in the water line in the yard and he arranged for a sonar evaluation to find the problem. It was found and the digging began. After all repairs were made everything was cleaned up and the area was raked nicely. I was so impressed I had him back the second time for new bathroom sinks and the third time for a new toilet. He is always on time and does a fabulous job.

  • Review 144 (2020-05-08 - Rating: 5)

    As a nonresident second-home owner, I cant tell you how important it is to find a referral from the community that was spot on - something that provided me great comfort. I needed a backflow device inspection and certification. Jim personally answered the phone, took some information, promptly got back to me, gave me instructions on what to send him, and charged a very reasonable fee. He explained my plumbing situation before, during, and after his service. Within just a few days my situation was all taken care of. Jim and his crew are the real deal!

  • Review 145 (2018-11-13 - Rating: 5)

    Had a recurring sewer back up that has been coming and going for a number of years. This time all my efforts to snake the line from the house fixtures failed and the only visible cleanout at the house was unusable since it was halfway imbedded in the foundation wall. Called Jim Bertolino, explained my situation, and he said hed be out that evening. He assured me that he would not leave until the issue was resolved. I had my doubts knowing the work involved, but he was good to his word. Rebuilt my house cleanout so that it was accessible and had things flowing again in relatively short order. I was especially impressed that despite the fact that my exterior drain line was a substandard 3 in diameter rather than the normal 4, he had the parts on hand to rebuild my cleanout. I highly recommend Jim Bertolino for your plumbing needs. Great service and perhaps more importantly, he is honest and hard working.Chris Taylor

  • Review 146 (2018-08-15 - Rating: 5)

    Top notch technician and service. I had an emergency that required troubleshooting and extensive repair. The worse part was, I had a tenant moving in. Jim ensured he got me into his schedule within hours. He is very knowledgeable about his craft, and does not waste time. If you are looking for a plumber, you would be a fool to look anywhere else. Simply superb and professional

  • Review 147 (2022-04-30 - Rating: 5)

    Mr. Bertolino came to my home, quickly assessed the problem and made the repairs without trying to talk me into things I did not need. He educated me on features I was not aware of and made me aware of things to look for in the future. I will definitely call him for my plumbing needs.

  • Review 148 (2019-06-17 - Rating: 5)

    I called Jim when I had a clog where we couldn’t find the issue. His knowledge of the surrounding neighborhoods and the houses history helped him to almost immodestly realize the problem. He came out same day and resolved the issue same day at a fair price. Highly recommend using him for your plumbing needs!

  • Review 149 (2020-07-20 - Rating: 5)

    We had a drain clog that was backing up into the house. Jim came out promptly. He was very knowledgeable, explained the options and reviewed the price up front. He did great work work. I would highly recommend

  • Review 150 (2017-09-21 - Rating: 5)

    Jim Bertolino & Son Plumbing and Drain Service Inc. did an exceptional job on detecting and repairing a leak within the walls of my home. His price points were fair and his professionalism was a refreshing reminder of the days when customer service meant something. The day that started out disastrous, but he help restore my home and put my familys worries to rest. He comes highly recommend from me.

  • Review 151 (2020-01-15 - Rating: 5)

    Jim Bertolino once again answered our call eager to help with drain and faucet issues. He was dedicated to get problems solved using his master plumbing expertise and perseverance. After dedicating his time to our issues he left us a clean area , checking thoroughly and completely. We’ll never call any other plumber as we know he will get the job done beyond expectations.

  • Review 152 (2016-03-18 - Rating: 5)

    Lukewarm water, no pressure and a leak in the kitchen. Jim and his son were over asap to check it out. They came back the next day with a new water heater, faucet and everything is working perfectly now! They are personable, and Jim explains everything very well. I cant recommend Bertolino and Son Plumbing highly enough for speed and immaculate work!

  • Review 153 (2019-12-14 - Rating: 5)

    Jim Bertolino provides top notch service and quickly responds to customer inquiries. I’ve used him multiple times and each experience has been great! He’s even been willing to share his expertise to help me fix a water heater pilot light issue which saved me a service call and $100+ expense!

  • Review 154 (2017-03-17 - Rating: 5)

    I called Mr.Bertolino on a Friday afternoon regarding a completely stopped up master bath expecting that he would need to set up an appointment for some time early the next week. To my surprise he said he would be at my house at 8:30 the next morning. He arrived promptly and explained to me exactly what he planned on doing to fix my problem. He also helped me understand what my plumbing setup looked like underground which helped a lot since I live on a slab and cannot just look at the pipes. In addition, he offered suggestions on how to prevent the problem in the future. The service was efficient and Mr. Bertolino and his assistant were very personable.

  • Review 155 (2017-01-25 - Rating: 5)

    We had what we thought was just a clogged drain but it turned into a much bigger job. Jim & his team did an amazing job fixing our tub and explaining everything that needed to be done. We originally had Atomic Plumbing out but felt like we needed a second opinion. Bertolino was much more knowledgeable and more importantly, less expensive. I have finally found my plumber for all future jobs. Thanks Jim & Roy!

  • Review 156 (2019-11-09 - Rating: 5)

    Jim and his son were so awesome this morning. We had a leak from the water heater pipes in the attic and they got here so quickly and promptly took care of it. They clearly stated the work they would be doing and the prices for everything and we very professional. I will definitely be calling them for any future needs!

  • Review 157 (2021-05-26 - Rating: 5)

    1st off forgive me on my lack of technology experience and the time it took me to do a Google review! Jim and his crew were responsive on the 1st call and came immediately. Assessed and gave recommendations. Ordered and replaced in a a day! Amazing talent and service. Thank you Jim, I will recommend you to anyone and use you again!

  • Review 158 (2018-01-22 - Rating: 5)

    Thanks so much Jim for being prompt, taking the time to explain everything to us (and my stepdad on the phone haha), and providing great work. We really appreciate it!~~~~~~~~~~~~~~~~~~~~~~~A freak accident happened in my bathroom this morning (causing the pipe behind my toilet to burst) and I needed a plumber ASAP. So I googled “plumber in Virginia Beach” and Jim Bertolino & Son came up. I looked over the great reviews and decided to give them a call. Jim gaurenteed same day service and gave me a window of time. He got here within that time, did excellent work and gave us a lot of information.I highly recommend Jim Bertolino & Son. :)

  • Review 159 (2020-11-24 - Rating: 5)

    Wow! Personable on phone for initial call & patient with my questions. Definite thumbs up on customer service, even before I met Jim. They use flexible time frame on appointment, so I was not tied to the house for hours....waiting on them to show up...I loved this....The Acela families plumber retired and I will be sharing Jim’s number and information to all my sisters and brother and friends. Highly recommend.....

  • Review 160 (2022-02-03 - Rating: 5)

    I cannot explain how awesome of an experience I had with this company. They made time for me even when they were fully booked out and personally explained everything step by step and had unbeatable pricing. If you have any issue I would not waste my time with any other company. Jim is a guy you can trust and that means something these days. Thank you again Jim!

  • Review 161 (2021-07-01 - Rating: 5)

    Jim Bertolino is outstanding at his craft. He provided us with a thorough and complete job at a reasonable price. We wont use any other plumber, and are happy to spread the word!

  • Review 162 (2016-04-02 - Rating: 5)

    Jim and his son came all the way out to Suffolk on the same day we called to repair valve and replace dishwasher. They both were very professional and personable. Work was completed meticulously at a reasonable cost. Thanks Jim and Jimmy!

  • Review 163 (2018-03-30 - Rating: 5)

    Water heater went out at 5 pm. I called him and he installed a new one the same day. No hassle. No up selling. First class work. A professional with decades of experience. I was so impressed. My 15 yr old water heater needed replacing and I feel fortunate to have stumbled on to him. I cannot recommend him higher. I will never call another plumber but him. Too many shysters out there. He is fully licensed and trained. He earned my trust.

  • Review 164 (2018-03-29 - Rating: 5)

    Mr. Bertolino arranged his schedule to come fix a leaking water heater, on a Sunday morning. While he was there he also explained that the shutoff valves were not good quality, therefore bound to fail when we needed them the most. He changed everything and brought it up to todays code standards. I would highly recommend him to anyone in need of a knowledgeable skilled plumber.

  • Review 165 (2018-10-30 - Rating: 5)

    THE ORIGINAL BERTOLINO!! Often imitated, never duplicated. :) The short answer is, I would 100% recommend Jim. I’m new to the area and just found my plumber. Jim did a great job and kept me informed, educated me, and most importantly took care of the problem. The story: Jim came over after the toilet and shower in our first floor bathroom backed up all over the floor...it looked like a cyclone of sewer waste hit our toilet bowl, and the shower looked like a sandbar with poop stains. The smell? Oof. Diagnosis was likely a clogged sewer (ultimately confirmed and cleared), Jim explained what he was going to have to do, and laid out best case/worst case scenarios. When the problem trended toward worse, he told me what he’d have to do next, and kept me informed the whole way. Also caught me up a little on VB. He even waited for the city to show up so they could clean the city tie-in area to make sure it was all clean. He even gave some suggestions on how to avoid going forward (we should probably have a pump...it’s a long line). If you need plumbing help, call Jim Bertolino!!

  • Review 166 (2022-10-26 - Rating: 5)

    Jim took the time to explain all the options for water heaters. He is extremely knowledgable and thorough. He has a ton of experience, knows the products, and has great advice. Definitely the one to call!

  • Review 167 (2021-11-30 - Rating: 5)

    We would recommend Jim to anyone. He did great and very fast, responsive and took the time to explain everything to us. Thank you Jim for our hot water back and our new hot water heater!!

  • Review 168 (2017-05-21 - Rating: 5)

    Excellent Service. Mr. Bertolino went above and beyond our expectations. we had an old jetted tub that had many issues and needed replaced. He explained everything in detail as to what all was needed and rough timelines on when everything could be completed. Before starting anything he covered every inch of the floor him and his associates would be working on with tarps so to not damage anything. As he removed the old tub and discovered other issues he brought those to our attention and explained exactly what he was going to do to resolve them. Everything is complete now and looks amazing. As stated before he went above and beyond our expectations. I WILL definitely be recommending him to anyone I know who needs his services.

  • Review 169 (2019-06-19 - Rating: 5)

    Our first experience with this company was very good. We had an urgent need for kitchen sink and faucet repair and they were able to respond the same day. Jim and his son were very friendly and did an expert job very quickly and efficiently. I would definitely hire them again.

  • Review 170 (2020-01-15 - Rating: 5)

    Jim responds quickly with a keen sense of urgency and care. Whether its a leak under the house that we werent aware of or a simple repair that he has done many times over his career, he makes it better than new doing whatever it takes. Always call Jim Bertolino. Period.

  • Review 171 (2020-07-30 - Rating: 5)

    This is one of the best Plummer’s in the Hampton road area. Came to my house the day I called and went above and beyond to fix my kitchen sink and two bathroom sinks.I felt he was honest with me and definitely had fair prices. And I would strongly recommend Jim and his Son to anyone.

  • Review 172 (2021-01-28 - Rating: 5)

    I was told i had a leak in my condo unit. Jim was able to get out to the unit in a timely manner. He was very informative about everything he was doing and checking. The pricing was worth the value to know everything was in correct working order.

  • Review 173 (2017-02-15 - Rating: 5)

    Called Plumber based on online reviews and they came out same day within a few hours! Fixed my tub drain and also did some extra work to fix my sink drain (sometimes they clog together but the sink is actually a separate job). Explained to me anticipated costs prior to doing work. No hidden costs in the end. Explained problem as was being fixed and troubleshooted for future prevention. Did not talk in terms I couldnt understand and if I had a question was discussed in a manner I could grasp (not just plumbing lingo). Waited to make sure the problem was completely resolved. Very knowledgeable professional. I would recommend to anyone for any job large or small.

  • Review 174 (2019-01-24 - Rating: 5)

    Had water main line broke behind wall.call Jim Bertolino & Son plumbing.He answer the phone ask him he can come to repair the line. He said no problem he put on the schedule for that day. He had a busy schedule that day.he called when he done his House call to let me know when he coming to the house.Met Jim Bertolino he very professional to the customer and to his work.Very knowledge of the plumbing he talk to the customer to let know what he going to do.He did take long for the repair.Jim Bertolino earn my business as plumber to do repair on my House . Thanks Jim

  • Review 175 (2021-03-16 - Rating: 5)

    Jim and Carlos came out same day and did an amazing job finding multiple leaks above our kitchen ceiling (we thought there was only one), he showed each one to us before repair and did a quality job repairing the leaks. Told us all priced up front before the labor was done. Phone number now lives on my refrigerator; will call for all future plumbing work.

  • Review 176 (2016-05-05 - Rating: 5)

    Jim and his son Jimmy came out to replace our hot water heater. We live in a town home and for some reason the hot water heater is located in the attic.... extremely difficult to replace it. But they did a great job, came out on short notice, and were very reasonably priced, considering the sheer a** pain of where it was located. Definitely will use exclusively from now on and highly recommend.

  • Review 177 (2020-03-10 - Rating: 5)

    OMG! I’ve been in an urgent need of a new water for over a year! I knew I wanted to work with Mr. Jim after conversing with him about the issues I was having and he took the time to diagnose my issue and needed resolution. I finally made the decision to purchase a new water heater and Mr. Jim and his son came out THE SAME NIGHT😊 I’m so grateful for him and his assertiveness to get the job done! He and his son installed my water heater and also took care of another minor issue I had. As a new resident to VA Beach, it has not been easy finding honest business, but this man is great at what he does and also explaining the ends and outs of his service. Also he is very personable and a Disney fan! A+ and his beard game is strong!! So fellas you will be intimidated lol. I will work with him again should I have any other issues!

  • Review 178 (2021-01-26 - Rating: 5)

    Mr. Bertolino was referred to us by our landlord. As part of his service, Mr. Bertolino did a full inspection of the plumbing at the property we rent and advised us of issues of concern. We have been having constant blockages of one toilet in the house, which is cheap substandard toilet at 1.2 gallons per flush. He fixed drainage issues, repaired a bubbling and gurgling toilet and corrected Master Bathroom sink stoppers, that had been installed incorrectly prior to our tenancy, and that were installed in a manner that prevented us from unclogging the sinks on our own. Mr. Bertolino and his assistant left the premises clean and took care not to track any debris into the house or cause a mess. They were masked the entire time and followed CDC covid-19 guidelines as they worked. We have already recommended Mr. Bertolino to friends and family who are local homeowners for all their plumbing needs.

  • Review 179 (2018-11-21 - Rating: 5)

    Our son, daughter in law, and new grandson just moved to VA Beach. While our son was out of town the washer/kitchen line was backing up. My husband owns a plumbing company here in GA, so he had an idea of what needed to be done, but hard to do from far away. After researching we found Jim Bertolino and felt like he was a knowledgeable and reputable businessman. We were right. He came when he said he would, communicated with both my daughter in law as well as my husband as to the problem and the solution. Thanks for taking care of our little family!

  • Review 180 (2019-10-15 - Rating: 5)

    Jim responded to my call for emergency services very quickly. He was able to alter his schedule to fix the emergency problem. All work was done in an extremely competent and professional way. Jim was a live saver for us. Tony Bliss

  • Review 181 (2021-04-08 - Rating: 5)

    Jim Bertolino quickly corrected a very messy situation (sewer backing up into yard). Highly skilled and highly efficient, I would recommend him for any plumbing problem, but especially for the non-routine. Is up front about all charges, and documents all work with photos/video. A good man.

  • Review 182 (2017-05-17 - Rating: 5)

    Fantastic service, Jim was able to make me an appointment on extremely short notice. He explained each step, the materials he was using and even helped fix a few minor issue that the new counters had created. Left zero mess and will use him again. Highly recommended.

  • Review 183 (2020-08-09 - Rating: 5)

    I called Jim in a panic on a Saturday because I had a leak coming from my second floor down to my first floor. Mr Bertolino squeezed me in to his already busy schedule and was able to find the leak rather quickly and give me a fair price for repair. I will be using Jim Bertolino plumbing for future plumbing services!

  • Review 184 (2020-09-05 - Rating: 5)

    Jim and his assistant were courteous, professional, knowledgeable, and prepared. They handled 4 jobs for me in one shot. Great customer service. I would recommend them to anyone who wants an experienced plumber.

  • Review 185 (2017-09-01 - Rating: 5)

    Great experience with water heater replacement!Jim took the time to thoroughly explain all that was going to be done and answered any questions I had!Customer service and cleanliness were top notch I very much appreciated the time and care that was put into the job to make sure that everything was correct ! Will definitely be using this company again

  • Review 186 (2018-11-27 - Rating: 5)

    I had Jim replace my whole faucet in my bathroom and it came out perfect. A lot of hard work in a tight spot. He did a great job. Id recommend him to anyone.

  • Review 187 (2018-05-24 - Rating: 5)

    Mr. Bertolino was so helpful to our family. We needed someone to fix several mistakes made by another contractor and Mr. Bertolino was here the same day I called him, and he went above and beyond what was asked of him, and was very kind and professional. I highly recommend Bertolino and sons for all your plumbing or contracting needs.

  • Review 188 (2020-12-22 - Rating: 5)

    Jim Bertolino & Son Company were very friendly, professional, personable, and informative. Gave us the rundown, some tips/advice, and just a really nice conversation. Thanks for the help and being informative! We will definitely use you again and recommend you!

  • Review 189 (2017-01-20 - Rating: 5)

    I usually can handle plumbing issues but Bertolino is the goto guy for any serious problem. The top listed Google plumber was clueless and I was happy to pay him his $150 visit fee and have him leave after he lost an o-ring in my pump out. Bertolino arrived in less than the 60 minutes he promised and stayed til 10pm to finish the job and get the water flowing in my house. His charges are reasonable and work is top quality.

  • Review 190 (2019-08-15 - Rating: 5)

    The two servicemen from Bertolino’s were able to come fix a plumbing issue at my house within a day of calling. They were in and out in less than an hour. Excellent customer service. Fair price. I strongly recommend them!

  • Review 191 (2019-03-21 - Rating: 5)

    My water heater recently let go late in the evening. After much research, I called Jim Bertolino and Son Plumbing.Mr. Bertolino and his son (Jimmy) we’re complete professionals! They showed up on time, placed cloth tarps on my wooden floor, and explained everything.When I look for a service there are four areas I look for before making the call -1. Reviews - positive and negative, 2. BBB rating, 3. Local companies that provide 24/7 services, 4. Price factor for the quality of products used. This company checked all of my areas of interest without even making the initial call.When I spoke to Mr. Bertolino himself, I was quite pleased with his openness and willingness to explain his background and company history. Initially I had to leave a message and he called me back within the ten minutes his voice mail message advertised. Impressive!After the greeting introductions, I launched into to my next three points for the product he offers (Rheem water heaters) - I look for 1. efficiency, 2. quality, and 3. longevity of the product. Again my checkpoints were met. We even talked plumbing codes and about the competition between our favorite MLB ⚾️ teams (Bosox/Nyc the other guys...😎). Yes, I still liked his offer.Service request objectives met - contract issued!Another plus - Mr. Bertolino and his son cleaned up continuously throughout the installation of a new water heater and took the old water heater with them - as advertised. I now have hot water again and look forward to saving the $15-18 per month with my new efficient water heater. Thank you Bertolino and Son Plumbing!!I highly recommend the Jim Bertolino and Son Plumbing company and asked for extra cards to give my colleagues and neighbors.Sincerely,Scott

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