Western States Home Services

Located in Tucson, Arizona

Address: 2470 W Ruthrauff Rd #194, Tucson, AZ 85705, United States

Phone: +1 520-317-7353

Rating: 4.9

Services

Wheelchair-accessible car park
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-08-27 - Rating: 5)
Our two installers were excellent! They were very professional and communicated every step in the installation. They treated my home with the utmost respect. If I have any need for additional installations, I will definitely request the same gentleman.

Review 2 (2024-03-26 - Rating: 5)
As always Roy showed up on time, very informative with what he was doing and even showed me what he was looking at and what I should keep on doing to make sure that everything stayed in good working order. Thank You Roy ! Always a pleasure to have you in my home 🏡.

Review 3 (2024-07-12 - Rating: 5)
Cant give enough praise to Kenneth Lewis! I thought I knew what I was doing! Turns out I screwed up my AC and had to Call Western States. Kenneth showed up on time and had the situation I caused well under control within minutes! Proceeded to cordially tell me what I had done wrong, what could have gone wrong, and how dangerous what I was doing was. Both for me, and my AC unit. He also found another bad part and quickly had that fixed as well. Thank you Kenneth your expertise, manners, and hard work are very much appreciated.

Review 4 (2023-02-03 - Rating: 5)
These guys did a fantastic job. They explained every step and and shared very valuable information. We were able to see results from the aeroseal right away. They were on time and were respectful of our home. They answered all our questions and took theyre to ensure the job was done the right way. 10/10 definitely recommend.

Review 5 (2024-06-11 - Rating: 5)
They were very knowledgeable about their A/c units and they have addressed all of our concerns and our A/C units do work so great. I want to thank them for doing such a great job 😀. We had a great experience and I highly recommend them for your A/C needs.

Review 6 (2024-04-19 - Rating: 5)
Jonathan and Matthew arrived promptly and immediately got to work! They were kind, knowledgeable, and time efficient. They fully explained their process for Aeroseal and duct cleaning and did an excellent job cleaning up and returning my furniture to its original positions! 100% satisfaction‼️

Review 7 (2023-09-14 - Rating: 5)
We have been using this company for a few years. We have been very happy with their services. Roy, our technician, took the time to explain his service and what we might expect from our aging unit in the future to make sure we are prepared. He is clearly knowledgeable and cares about his customers.

Review 8 (2023-07-09 - Rating: 5)
Roy was superb! Professional, timely and knew exactly what needed to be done. We were in a crunch on a Sunday and he did an amazing job of getting things corrected and running quickly. Great knowledge and ethical - hard combination to come by these days - highly recommend!!

Review 9 (2023-05-01 - Rating: 5)
Roy has provided great AC service at our home before. I truly appreciated that when he came out this time, he quoted me a price and also told me the problem may be covered by a warranty we have with another company. He suggested I call them first before paying for the repair. He gave me enough information to have an intelligent conversation with the company that installed the problem part and ultimately saved me $780! If that’s not integrity and professionalism, I don’t know what is. Thank you Roy.

Review 10 (2023-08-24 - Rating: 5)
I have used Western States when I was in SaddleBrooke. Great company!! Roy has always been the best. Explains everything at my level of understanding.I moved to east side. Have new place. Had trouble with furnace. One place I called couldn’t come until next Tuesday. I called Western States. They came this afternoon. Really appreciate their prompt service. Will use them again.

Review 11 (2023-05-30 - Rating: 5)
Roy was an excellent technician! He was thorough, answered all my questions, and explained in detail the issues with my AC Unit. I have worked with other known AC companies in Tucson and this company has been by far THE BEST. Not only will I continue using them for my business but also for my personal home. It was so nice to have someone I felt like who genuinely cared and was professional and kind. Thank you Roy!

Review 12 (2023-11-28 - Rating: 5)
Richard is very personable while being very professional. He was prompt, efficient and neat. He is a great representative for your company.

Review 13 (2023-12-18 - Rating: 5)
Joe, was very professional and pleasant. He performed the service quickly and efficiently. And at the request of my husband, he also gave me a golf tip.

Review 14 (2023-03-31 - Rating: 5)
Roy has been servicing my air conditioner and did my new air conditioning unit installation. He is professional, honest and fun.Matt and Travis cleaned all my ducts and sealed them. They were on time and my house looked so clean when they were done I would have never believed the work was done had I not seen it myself.Everyone is very kind and respectful

Review 15 (2024-05-03 - Rating: 5)
These guys are real professionals. I highly recommend them. I was more than pleased with the work they did for me. You wont be disappointed with their work.

Review 16 (2023-11-26 - Rating: 5)
As always Western States were extremely nice and professional!!! Highly recommended

Review 17 (2023-12-19 - Rating: 5)
Roy is professional, friendly and helpful in all aspects of HVAC. When he comes out to your home on service calls, best assured the problem will be located and fixed in timely manner. Thank you Roy!!

Review 18 (2024-04-11 - Rating: 5)
Kenneth is the real deal! Polite, knowledgeable, and thorough. He exemplifies what customer service is all about.

Review 19 (2023-05-25 - Rating: 5)
Matt was amazing. His work was exceptional and extremely professional. I have been very happy with the company and the work they do. Always amazing service and Matt is a true rockstar.

Review 20 (2022-09-01 - Rating: 5)
Roy was a pleasure to have at my house fixing my HVAC system. He explained what he was doing and why. I did sign up for the maintenance plan and look forward to having him out twice a year for a PM. On top of Roy being professional, courteous, and educational; like myself, Roy is a veteran! Thank you for your service and GO ARMY!

Review 21 (2023-07-21 - Rating: 5)
Western States is hands down the best AC Service in Tucson. They are polite and professional. Their Aeroseal service is saving me over 30% on my monthly heating and cooling bills in the first year!

Review 22 (2023-08-08 - Rating: 5)
Roy is very committed to helping clients . He is very helpful and friendly.It is always good to see him..

Review 23 (2023-12-07 - Rating: 5)
Richard’s approach to the problem was thorough and comprehensive. The problem will be solved as soon as the filter installers come and secure the filters better.

Review 24 (2023-07-29 - Rating: 5)
Roy was fantastic always professional and found the source and fixed it in less than 10 minutes Thank you also your receptionist was professional and was very caring and very helpful

Review 25 (2023-01-27 - Rating: 5)
Rolando and Alex were very professional, respectful and explained everything to both my wife and myself, help set our phones . Very please..John & Candy Willis

Review 26 (2022-07-13 - Rating: 5)
Roy was timely and professional. Explained so that I could understand the issues and took photos so I could see the issues. I would recommend Roy and his company to anyone needing help with HVAC issues!

Review 27 (2023-03-09 - Rating: 5)
He took great care to explain everything to both my husband and myself. Outlined the plan in detail. Made sure we had his phone number

Review 28 (2024-05-24 - Rating: 5)
Kenneth was very honest, informative, polite and efficient. I really appreciate the service

Review 29 (2022-07-03 - Rating: 5)
Michael Buena explained everything to me in terms I could understand. Gave me options and was very courteous and polite. I sure am going to use this business in the near future. Michael seems very dedicated to his job and knows it well.

Review 30 (2023-12-12 - Rating: 5)
He did a great job. He explained in details about the units and how to get it right. Thank you!

Review 31 (2022-07-01 - Rating: 5)
Ive been dealing with reynas heating and cooling. Theyve lied to me told me one thing then the other. This business literally told me everything that was wrong with it. I found out I need a new unit and that there was no just repairing just the motor when the could we bad the motor as well. The price for everything to be fixed wasnt worth repairing. So I need a new one. I was happy with his experience and knowledge. Im happy to know I didnt keep giving the other company my money just for a band aid. Until it dies again. They saved me money and I will use them if ever needed.

Review 32 (2023-04-05 - Rating: 5)
The technician, Roy, was very knowledgeable, and patient while explaining everything very clearly. I would highly recommend Western State Home Services.

Review 33 (2016-04-05 - Rating: 5)
I had the pleasure of working with Paul from Western States through Home Depot. Paul was timely, professional and his performance was above and beyond expectations. He did 4 bedrooms, a dressing area and 8 closets all by himself in one day without taking any breaks. Not only did he do an amazing job installing he also swept my floors! I hope everyone gets the same experience I did.

Review 34 (2022-04-14 - Rating: 5)
Ray was very nice and very professional. Very knowledgeable when explaining my option with replacing my unit. Im getting a few more estimates, but they are definitely in the top 3

Review 35 (2023-12-20 - Rating: 5)
Roy was professional and efficient. Just one more reason I use Western States HVAC for all of my maintenance and service needs.

Review 36 (2023-08-31 - Rating: 5)
Very courteous and professional, did his job in a very good manner. Always a pleasant person to have check on things we dont understand and have question about. Love this guy!

Review 37 (2024-09-23 - Rating: 5)
Very professional staff that is on time and reliable.

Review 38 (2023-05-03 - Rating: 5)
Roy is such an amazing technician! Great character and very nice person.

Review 39 (2023-04-11 - Rating: 5)
Sergio did a fine job. Tested the system, and I feel confident in my safety and the systems operating within standards.

Review 40 (2024-07-29 - Rating: 5)
Corey did a fantastic job on AC..he thoroughly explain everything I needed to ensure that my AC is running smooothly. I purchased a proposed cleaning of the system.

Review 41 (2023-05-10 - Rating: 5)
We called the company for an AC replacement bid. The service technician was very professional and we felt like they really wanted our business.

Review 42 (2021-02-11 - Rating: 5)
We asked for an estimate on some hvac work & installation. Easy to make an appointment. Roy L was on time, worked efficiently & gave us an estimate within 30 minutes of appointment.

Review 43 (2023-07-03 - Rating: 5)
Our maintenance man Roy is nice and he gave me good information. Thank you for getting our AC running.

Review 44 (2023-08-09 - Rating: 5)
Western State has serviced our heating and cooling unit for 5 years and they are great! I would recommend them to everyone!

Review 45 (2023-12-04 - Rating: 5)
Highly recommend this service. They are prompt , friendly and very hard working. You cant go wrong. Give them a call.

Review 46 (2024-06-12 - Rating: 5)
Excellent service. Great personality! Thank you!

Review 47 (2024-03-26 - Rating: 5)
Roy was professional, friendly, very patient and informative.Id give him ten stars, not 5 !!

Review 48 (2023-03-17 - Rating: 5)
I always use them for all my buyers inspections. Very personable, knowledgeable, on time and fair pricing.

Review 49 (2023-12-16 - Rating: 5)
He is always pleasant and kind and very thorough in doing his job.

Review 50 (2023-04-28 - Rating: 5)
Roy was great and thorough, and documented his work with pictures.

Review 51 (2022-05-19 - Rating: 5)
Michael checked out our a/c trane unit and explained everything he did. Hes very friendly and informative and we will surely have the company again. Gordon Banwart

Review 52 (2020-10-31 - Rating: 5)
Michael Buelna, was our technician who came out to service our unit. He texted and called us to inform us when he be at our home. Michael solved the problem and was very professional. Thank You So Much For Your Quick Response and Resolving the Problem.

Review 53 (2023-07-20 - Rating: 5)
He was professional on time friendly took good care of us. Thank you Kevin 😊

Review 54 (2023-07-14 - Rating: 5)
Roy checked my filters and thermostat, then went on the roof to check the HVAC and reinstalled my clean filters for me. 7/14/23

Review 55 (2022-05-18 - Rating: 5)
Wealth of knowledge and courteous...advise me to think about getting the maintenance renewal. Will send estimates via email so I can review and properly decide which is best.

Review 56 (2022-05-11 - Rating: 5)
Western States is my favorite servuce! They are always on time, cooperative about scheduling, and extremely professional and polite. GreAt value all round.

Review 57 (2023-06-18 - Rating: 5)
Great, competent, professional , timely service...recommend all time..Roy is the BEST

Review 58 (2023-12-20 - Rating: 5)
Kevin was very professional and informative. Would recommend…

Review 59 (2022-07-15 - Rating: 5)
I have used this company for at least 5 years. They have wonderful service and employees. Very professional and I will continue to use them.

Review 60 (2024-06-18 - Rating: 5)
JASON WAS GREAT AND GOT MY AC READY FOR SUMMER

Review 61 (2023-08-13 - Rating: 4)
Joe was very friendly, knowledgeable, and thorough.

Review 62 (2024-06-18 - Rating: 5)
Jason My AC guy is amazing and trustworthy

Review 63 (2023-09-25 - Rating: 5)
Roy, our tech, explained everything clearly step by step.

Review 64 (2024-04-18 - Rating: 5)
Excellent service! Ken was extremely professional and explained everything thoroughly.

Review 65 (2023-08-11 - Rating: 5)
It is always a pleasure having Roy L. perform my AC service! I appreciate how he checks everything thoroughly and gets it done in a timely manner.

Review 66 (2023-05-23 - Rating: 5)
Efficient, knowledgeable and answered all questions. System really works good now.

Review 67 (2022-09-23 - Rating: 5)
Checked water lines and other things . Great job and excellent service.

Review 68 (2024-03-03 - Rating: 5)
Great service by knowledgeable peo pop le

Review 69 (2023-07-09 - Rating: 5)
Roy, my tech, was awesome! He was great at communicating with me. He figured out the problem and quickly fixed it. Great experience from start to finish!

Review 70 (2020-05-16 - Rating: 5)
I trust your service technician Roy with my AC unit & furnace.He always does a surperb job.

Review 71 (2023-06-17 - Rating: 5)
Quick turnaround time! And great team overall! Roy was phenomenal and we look forward to working with him for our Ac needs!

Review 72 (2023-12-07 - Rating: 5)
Had a great experience with Joe. Friendly and professional

Review 73 (2022-11-12 - Rating: 5)
Great personality very informative and knowledgeable.

Review 74 (2023-05-24 - Rating: 5)
Michel was amazing while exploring our AC replacement options. Michael came in with an open mind, his mission was not to sell us a top of the line unit, instead he listened and helped build options to meet our needs. Michael was very clear explaining the various units along with the pros and limitations of each, the warranty is awesome. We havent made a decision just yet but Western States is at or near the top because of Michael.

Review 75 (2023-07-04 - Rating: 5)
I am very happy with Roy and the way he presented this business!I am looking forward to having my heating and air conditioning vents cleaned and possibly the Aero Seal and dryer vent services performed...

Review 76 (2024-03-25 - Rating: 5)
Roy has been here several times to service my two units so he knows them and can identify changes from the previous service. He informs me on any issues and I value his recommendations

Review 77 (2022-09-09 - Rating: 5)
All done on time and very professional

Review 78 (2023-04-19 - Rating: 5)
Arrived on time. Very competent service tech.

Review 79 (2023-06-09 - Rating: 5)
Roy, is very knowledgeable and explains what he is doing and why,Very big on customer service, want his customers to be happy.

Review 80 (2023-01-03 - Rating: 5)
Excellent service. Will definitely use them again

Review 81 (2022-11-24 - Rating: 5)
Jeremy was very efficient. Explained what he did on my unit and made some recommendations. Very professional.

Review 82 (2023-01-10 - Rating: 5)
Hottest day of July and AC goes out. Repairman was early and quick to identify issue. Thank you!!!

Review 83 (2023-05-25 - Rating: 4)
My main consideration when contracting a home service is good customer service. The ONLY reason I remain a customer is because your technician, Roy exemplified my definition of a professional HVAC specialist. After having to reschedule for the third time, I was very annoyed. When he arrived, he apologized for the companys failure to meet my contract expectations, and proceeded to complete the A/C maintenance, all the while keeping me informed on the status of my unit. He managed to quell the upsetment I was experiencing regarding your companys poor standard regarding customer service. Once my contract expires with Western States Home Services, I will definitely rethink whether I will consider another contract. Roy saved the day in my opinion. Although my current maintenance contract doesnt expire for another two years, I hope your company will practice better customer service in the future.

Review 84 (2022-04-07 - Rating: 5)
Very good in explaining everything we need to know that made sense

Review 85 (2022-12-11 - Rating: 5)
Have used this service for several years with excellent service. This time I had to call to confirm the appointment. They gave me a 3 hour window. I called at the end of the 3 hour window and was given several excuses. They pushed the appointment to the next 3 hours. After 4 hours and no show, I cancelled the appointment for that day. Seven hours of my time wasted.I Requested another appointment for 2 days later for a particular time. Again they gave me a 3 hour window but did arrive on time. I received a call from the technician confirming his arrival time. Shortly after his call, I received a call from the office telling me 2 technicians. with different names than the one that had called me would be arriving soon. When I explained that Jeremy had just called to confirm his arrival, the office seemed confused but then quickly said they called the wrong number. Never have had so much confusion from this service. In the past appt would be confirmed day before and a photo of the technician was sent. Not sure if all this confusion is due to poorly trained new staff.Jeremy was very polite snd professional.Explained what was completed and future recommendations made to my satisfaction.

Review 86 (2023-12-15 - Rating: 5)
On time, fast and dependable!!

Review 87 (2023-12-11 - Rating: 5)
Roy maintenances our A/C answered my questions and gave great suggestions to keep our home cool and A/ C lasting along time

Review 88 (2022-10-21 - Rating: 5)
Justin fixed a problem with the sink faucet.

Review 89 (2023-05-17 - Rating: 5)
Very professional , able to explain the differences between the 2 maintenance plans and payment plans and set up!

Review 90 (2023-07-29 - Rating: 5)
24 years of experience!Very knowledgeable and helpful 😃

Review 91 (2022-07-08 - Rating: 5)
Great service very perfeshanel.

Review 92 (2022-07-22 - Rating: 5)
Water heater checkup and plumbing service

Review 93 (2023-06-16 - Rating: 5)
Fast friendly and professional

Review 94 (2023-07-27 - Rating: 5)
Ray was outstanding.

Review 95 (2020-06-05 - Rating: 5)
Very impressed with Roy and professional advice .

Review 96 (2020-03-26 - Rating: 5)
My carpet installation experience (3/24/20-Safford, AZ) was excellent and the final installed product looked and performed terrific. Robert Guerrero was courteous, very professional, and radiated confidence in the work he was doing. Lots of compliments from all who have seen it.-Oscar Baca