Roto-Rooter Plumbing & Water Cleanup

Located in Tacoma, Washington

Address: 4002 Pacific Ave, Tacoma, WA 98418, United States

Phone: +1 253-442-1059

Rating: 4.6

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-15 - Rating: 5)
⭐️⭐️⭐️⭐️⭐️(ON A SUNDAY) I had the pleasure of working with Tyson to address my clogged bathtub, and I couldn’t be more impressed! He was extremely professional, courteous, and efficient. Tyson arrived on time, quickly assessed the issue, and had my bathtub back up and running within just 30 minutes. His expertise and attention to detail truly stood out. If you’re looking for a reliable plumber who gets the job done right, Tyson is the one to call. Highly recommend!

Review 2 (2024-08-05 - Rating: 5)
They were able to send technicians the same day that we called (a Sunday!) The problem was significant, with tree roots, having grown into our sewer pipe so thick that they were blocking the entire pipe. The price For this repair was not cheap. However, they were able to fix it the very next day and all of the crew who came out to work on our project when knowledgeable, kind, and efficient. We were only without the use of our pipes for about 26 hours when everything was said and done. I am amazed that they were able to fix it so quickly. They did a great job!!!!

Review 3 (2024-11-07 - Rating: 5)
Back in April I had a massive plumbing issue which ended up costing me $20,000. Every single employee I dealt with at roto was kind and helpful through the whole process. Fast forward to today I had another issue….come to find out it was my own mother who caused a clog BUT the same person (simba) who came out to snake the line and remembered when he came out the first time was such a gem of a person. He got me all fixed up and was thorough. Roto-rooter is more expensive than other places but they ALWAYS make sure to do everything in their power to make everything right. I will always recommend them.

Review 4 (2024-10-23 - Rating: 5)
Crescen is the absolute man! He worked with me all day and was thorough during the entire process. He came out day of and I couldnt have asked for better customer service :)

Review 5 (2019-10-13 - Rating: 5)
Cliff was my plumber and he did an excellent job! Super patient, very friendly, been doing for over 20 years. Very knowledgeable. And he honored my coupon too. I would highly recommended Cliff with Roto Rooter.

Review 6 (2024-11-23 - Rating: 5)
They were very good about checking everything and did a great job. Very happy with how clean and professional they were. Was expecting to get information on the repair work for the pipe that needs to be repaired under house in the crawl space. would like information on that please.

Review 7 (2024-01-12 - Rating: 5)
Nathan Brunner with Roto Rooter came out to fix clogged drain. Upstairs bath tub was draining into kitchen sink. He had serviced this same issue about 6.5 months ago and gave me a 6 month warranty; although I was a bit past that 6 months he honored it anyway when he didn’t have to and also left me some enzymes for my sink.very nice gentleman with a kind heart! He was very professional, courteous, and knowledgeable. Arrived in a timely manner and was very proficient. Answered any questions I had and was patient. I would 100% recommend Nathan with RR.

Review 8 (2023-12-01 - Rating: 5)
My overall experience was excellent. The dispatchers were helpful and courteous and the technician as professional as any plumber I have used my issue was resolved the same day I called. Everything scheduled and completed within 5 hours start to finish

Review 9 (2023-11-27 - Rating: 5)
I highly recommend Roto Rooter Seattle. When coming to my home they were fast to respond, courteous, professional, and efficient. I had a big systemic sewage back up two days before Thanksgiving, with sewage in both toilets, shower, and tub. What a mess and it was 3pm in the afternoon! Yikes! The team was at my house by 4:30 and all problems were cleared by early evening. Many thanks to Colin and his coworker and to Craig who handled the camera verification! I am a very satisfied customer!Debra

Review 10 (2023-12-04 - Rating: 5)
Geovanni did an excellent job. He used the camera to show me every foot of our drainage system, validating all the work that needed to be done. He cleaned our sewage drain and made me aware of additional work that will need attention in the future. He was knowledgeable, responsible, experienced and very personable.

Review 11 (2023-12-26 - Rating: 5)
Roto-Rooter is the best reliable company when you need service right away!The technician, Gunner, was amazing! He was very friendly, informative, and professional! And he has a wonderfully positive attitude! Will call him again!

Review 12 (2023-09-15 - Rating: 5)
Called for an emergency drain issue and someone was at my house within the hour. Joseph was the technician and couldn’t have been more helpful and professional, plus gave me tons of tips for maintaining a good system. They also pointed me toward a significant discount coupon they were offering. 10/10 would recommend.

Review 13 (2023-03-07 - Rating: 5)
Gunner came out late on Sunday to address an emergency backup we had with our washing machine and a neighboring shower drain. He was very thoughtful and professional, taking a thorough look at our pipe layout and giving us a couple options to pursue. He was upfront about the pricing, making sure to lay everything out plainly and was so quick in addressing the issue. We’d be happy to work with him again on any drain issues we might have!

Review 14 (2024-01-07 - Rating: 5)
I had an issue with an overflowing toilet. Not fun. I cut the water to halt further challenges, threw down field to catch the overflow that had already occurred, and called these guys for help. They sent someone within the hour, and the technician fixed my backup issue same day. Everything works great, they even helped me dispose of unsanitary materials safely. All i had to do was mop my floor. No sweat there.

Review 15 (2023-12-01 - Rating: 5)
Giovani is the hardest working guy in the business. He fixed the primary problem and had time left so wanted to look at another issue on the property that we thought would require line replacement. He removed a stubborn root mass which totally cleared the line. His camera revealed that the line is still serviceable saving a bunch of money and digging up the yard. I give him my highest rating.

Review 16 (2023-05-05 - Rating: 5)
Our plumber arrived quickly, but part wasn’t available that day. He came the next day to finish job and was able to get us taken care of in between jobs. Price was high, but they were reliable unlike other plumbers I’ve tried to hire. He did his best to find us some discounts.

Review 17 (2023-02-04 - Rating: 5)
Love working with them. I had a toilet backing up into a shower so needed it fix ASAP! This was on a Friday and I called a couple of other companies but Monday was as soon as they could come. Roto-Rooter arrived within 90 minutes of my call to them. They had to pull the toilet but got it unclogged in a couple of hours. Professional, friendly and conscientious my furnishings and floors. Id definitely call again.

Review 18 (2023-12-30 - Rating: 5)
We arrived home from our vacation and heard a hissing sound and a water trail coming from the water heater in the garage. After a quick assessment I decided to call a plumbing company. A quick Google search brought me to Roto-Rooter with their many decades of being in the business. The call to their office was efficient and in about an hour their technician Sam Leonte was at our doorstep. He found the source of the leak quickly which was a crack at the top of the heater. Of course this meant it needed to be replaced. The estimate was way more than I had expected but Sam explained that hell be replacing every component to prevent having to do so in the future. This included shut-off valves for water and gas, expansion tank, stainless steel water lines and hardware and replacing corroded galvanized pipes with brass ones and re-routing the gas pipe which was run right in front of the heater. While I was hesitant about spending so much, I felt it was money well spent as I now have peace of mind that I wont have to worry about this for another 10 years. Sam takes great pride in his work as I watched him from start to finish. I will be letting our neighbors know about Sams professionalism as their water heaters will most likely be on the verge of failure in the near future. Thank you Roto-Rooter and Sam Leonte!

Review 19 (2023-08-18 - Rating: 5)
These guys did a great job, first doing an emergency repair, then replacing our water heater. Tech was intelligent and easy to work with. Only complaint is the $1200 in labor charged for 3-4 hours of work. Seems insane to me. I got into the wrong line of work…

Review 20 (2023-12-03 - Rating: 5)
Gio came out to service us first thing in the morning after our issue. The issue had sounded like a main line problem backing up into our house. Gio explained why he chose each method he used and provided helpful suggestions to help keep cost lower in the future. The issue turned out to be roots growing at the property line and out to the street. He looked into responsibility for us and had someone come out to check flood damage in the bathroom. Gio was very nice and knowledgeable and willing to explain his process. Overall a positive experience despite the obvious cost which is never fun. Highly recommend Gio and the company. Thank you.

Review 21 (2023-12-06 - Rating: 5)
Giovanni with Roto Rooter was great! Prompt and helpful with our situation. He was very thorough with his assessment and clean out of our sewer line.

Review 22 (2023-09-15 - Rating: 5)
My tech was Eli . He was very nice and knew what he was doing. Service time was spot on. Got the service quick within 2 hrs from the call to done. I will recommend this company to anyone needing it . Thank you so much.

Review 23 (2024-01-05 - Rating: 5)
During the holidays I had an emergency, clogged gutter downspout and turns out in-ground gutter drain system failure. Darkim and Isaiah came out to not only diagnose but solve my problem and made sure I felt taken care of throughout the process. Definitely would recommend again!

Review 24 (2023-12-01 - Rating: 5)
Marcel and Gio were amazing. They both came on time and gave me very clear explanations, which is saying a lot since I dont know much about plumbing. Both are professional experts who know how to connect with customers. Thank you! I cant thank them enough.

Review 25 (2022-11-23 - Rating: 5)
Dominic was awesome! He was able to get my pipes cleared of the clog. Roto-Rooter dispatch kept me up to date on any delays and the time a tech would be out to my house. Once Dominic got here he did a great job, he kept the house clean while he conducted the job and he was respectful. I would absolutely recommend these guys for any plumbing needs you have!

Review 26 (2022-06-05 - Rating: 5)
Blake did a really great job and was super personable and helpful. He gave us options and let us choice which route we wanted to go and tried the cheaper option first with no hesitation. We had a pretty deep clog in our pipes and he inspected everything and after the problem was solved, he stayed to make sure everything was working as it should. Very happy we ended up calling this company and even happier they sent us Blake!

Review 27 (2023-01-24 - Rating: 5)
Blake came within an hour of my calling to set up an appointment. He quoted me a price and gave me a senior discount which was appreciated. He was tidy, cleaned up after himself and fixed my problem in a timely manner. I would recommend this company and would use the again.

Review 28 (2023-02-21 - Rating: 4)
Will share my negative statement first. The person who made the appointment should have told me an electrical outlet would be needed. Appointment was made. Time of arrival was in 30 minutes on a holiday weekend. Kyle arrived early to snake the sewer. Isaiah arrived on time to use camera on sewer. Both men professional, courteous, and left me contemplating further work without over sell. Good representatives for Roto-Rooter. When Kyle handed me the bill, took off $75 coupon that was on website without my mentioning it. It was a very pleasant experience and sewer was fully functional.

Review 29 (2023-04-12 - Rating: 5)
Our repair person was very helpful and explained everything in a professional and unique way. Loved his sense of humor. He gave us lots of suggestions as to how to prevent issues from happening in the future so that we wont have to pay for expensive repairs again anytime soon hopefully. Thanks for your service.

Review 30 (2024-01-11 - Rating: 5)
Nathan and his associate came to unclog a kitchen/utility drain. They were friendly and professional, answering my many questions and helped me to better understand how to avoid future clogging. He also gave me the needed discount.

Review 31 (2023-02-05 - Rating: 5)
Joe was very responsive quite informative and went beyond his means to help out the best he could in fixing our situation with are sewage problem. He did a great job and I would recommend anybody that I could to go through Roto-Rooter and ask for Joe. Five stars 100%. Thanks Joe #1231The work was truly appreciated and the information. He was respectful courteous got right down to the job along with some information about what was going on and I would recommend him to anyone that ever needed work done

Review 32 (2022-09-06 - Rating: 5)
Worked with Diego, He was very prompt and arrived at the work site in time and helped investigate the issue at our rental unit on a holiday weekend. He called and provided an extensive detail around the issue we were having with water backing up in the toilet and bathtub and resolved it in a timely manner. He was easy to work and am looking forward to using his services in the future.

Review 33 (2023-01-28 - Rating: 5)
Very professional and found the cause of the backup as well as unplugged the sewage backup! All three service techs were very informative and did their job quickly! I was very pleased and my wife was thrilled to be able to use the facilities without fear of it backing up into the showers! They also so found the defects in the lines and gave me an estimate to make the necessary repaIrs to keep it from happening again in the future!

Review 34 (2023-01-26 - Rating: 5)
I called RR at 2:30pm. Was told a tech would be here between 3-4 same day. Within minutes I received a confirmation from Tech Dominic that he would be arriving shortly. He was here quickly and fixed my shower drain within 15 minutes. Polite and courteous is an understatement. Thank you Dominic & RR for helping me on the quick!

Review 35 (2022-08-25 - Rating: 5)
Being a first time home buyer, I didnt really know how to explain what was going on, but the woman on the phone was super helpful. The gentleman that came a few hours later was super professional and knowledgeable. He took his time explaining things when I had questions. He was able to unclogged my drain. Would definitely recommend. Hopefully the problem stays away, but if not, I would be confident to call them again!

Review 36 (2021-11-05 - Rating: 5)
The water restoration technician we had was professional, polite and always provided a time frame in which he would be arriving. He explained the process completely and always asked if we had other concerns or questions. Would recommend or request him to complete any water restoration needs in the future. Dennis S you were the best that we had working on our house in the last 2 weeks.

Review 37 (2023-03-21 - Rating: 5)
Giovanni was fast and effective at clearing my lines. Roto Rooter is expensive but they come fast and can do what needs to be done. My home warranty asked me to contact someone cheaper. I did. And they werent able to fix the problem. Its helpful that RR has great equipment.

Review 38 (2023-01-22 - Rating: 5)
Our Technician was Jason. He came quickly, and was very professional. He spent time problem solving and explained everything thoroughly. Backed up pipes are never fun, but we had a good experience with the repairs. Thank you Jason!

Review 39 (2022-12-18 - Rating: 5)
Called for a clogged kitchen sink. Scheduling was very easy. The technician arrived within hours. Ironically, the sink was clear when the technician checked it. We declined the service but happily paid the trip fee. The technician gave us his business card in case the problem returned. Highly recommend this company.

Review 40 (2023-03-15 - Rating: 5)
Corey arrived on time and was very professional. We had a clogged toilet from our little one putting items down it. Corey explained the options and process very clearly and then got to work. He was thorough to ensure that he got everything and the toilet was flushing properly. First time using them and would again if needed in the future.

Review 41 (2023-03-13 - Rating: 5)
Amazing work!! Gunner is a complete professional and did an awesome job! He was highly insightful and explained each step throughout the repair. Couldn’t recommend a better service provider for all your plumbing needs. Thank you Gunner!!

Review 42 (2022-05-18 - Rating: 5)
I had a water valve that was leaking behind my fridge when I moved in and when Alex came in to look at it, he was professional but honest about what the replacement would look like and what the quality and possible future needs would be. Couldn’t do the repair that day, so he came back to do the repair another time. Absolutely fantastic work—again, was very honest about what it would look like and how it would work, very efficient and very detail oriented as well as friendly. He took extra time to make sure things looked good and wouldn’t leak as soon as he left. Absolutely would work with him again in the future.

Review 43 (2023-03-07 - Rating: 4)
Gunder was very pleasant and friendly as well as professional.. He explained things in easy to understand terms. He left a bit of a mess to clean. My sink faucet was filthy, there goop stuff all over the floor, he did not tighten the screws on the toilet seat when he put it back on and he rinsed out my shower but forgot to turn the knob back to the tub so when I turned the water on I got nailed!

Review 44 (2023-02-09 - Rating: 4)
Gunner was great to work with. So happy they’re able to Come same day. Pricing was a little more expensive than usual. But to get same-day service it was worth it. Appreciate the discounts from gunner as well. He was very kind and easy to work with.

Review 45 (2022-01-20 - Rating: 4)
Vlad and Giovanni were excellent technicians. Friendly, great communication, clean and efficient and effective at their jobs. The 24 hour dispatch/grave technicians did not communicate after 11p and my husband and I stayed up waiting until 2 am. The morning dispatch was excellent and prioritized our ticket.

Review 46 (2018-03-28 - Rating: 5)
I was bad and put a few things down my garbage disposal that I shouldnt have! It backed up and we tried to fix it but the water and food ended up coming up in my laundry room! Goodness what a mess but while we put down towels (at 7:30 pm) I looked on line for a plumber and luckily found Roto-Rooter who showed they did calls until 11:30 pm. We were given a 2 hour window and about 30 minutes later received a call that the tech was on his way. Casey was awesome! Explained everything including the cost before doing any work. Had the clog fixed in 30 minutes and cleaned up as well. Was super friendly and didnt make me feel like an idiot for creating this mess! Will definitely use again if needed but I am smarter now! He told me what and why I shouldnt put certain things down the drain.

Review 47 (2022-04-15 - Rating: 4)
The plumber was great! Professional, courteous and good at his job. Prices are ridiculous though. $550 to snake a kitchen drain and then they wanted $475 just to install a new garbage disposal in place of my old exact one when he I ended up doing myself in 5 minutes. I had it installed before he even got back from his van with our bill.

Review 48 (2018-01-15 - Rating: 5)
We had Greg Price, #4682, show up at about 8pm on a Sunday night. We had a pretty good sized septic backup that was coming up through the pipes. He was very friendly, explaining what he was doing every step of the way and making sure I understood what was going on. He was at my home about 4 hours. The system had more issues then his equipment was able to fix, so he called one of his co-workers late at night to arrange for him to come to my home the next morning. I would highly recommend Roto Rooter (and if you live in the Tacoma area, I would ask for Greg!)

Review 49 (2022-03-01 - Rating: 5)
Alex came out today in order to install a new sink and kitchen faucet for us after our remodel. He was professional and courteous throughout the entire time he was in our home. While installing he needed to reinstall our garbage disposal and found it to have an issue that may be a problem for us down the road. He explained the options to us, walked us through what he recommended and even allowed my husband to run to retailer to buy the new disposal, as this was what we elected to go with. Alex, as with all the people from Roto-Rooter over the years, was extremely helpful and informative. The Company instills a customer first culture, and I for one am happy to write this review to say thank you! Alex was amazing and I hope he gets some kind of Company reward and-or special recognition! I am aways going to recommend Roto-Rooter!

Review 50 (2023-05-08 - Rating: 5)
Had a plugged drain that Joe came out and fixed. They came out within 4 hours and kept me updated the entire time.Joe was able to clear out an old kitchen drain that we had issues with before. Cleaned it out well and suggested a maintenance cleaner to help prevent future issues.Would call them again!

Review 51 (2021-05-21 - Rating: 5)
We had the unfortunate experience of a leak somewhere in our house with a lot of damage. I scheduled online to get someone out and was beyond pleased with the experience (very fast response). Aman was genuinely great! He explained everything to us and really informed us on the process and the steps moving forward. I would 100 percent recommend him and the company to anyone in a similar situation. He really viewed our home as if it were his own and explained the why behind our options pros and cons. Having this kind of assistance was beyond appreciated. I truly felt as though we were in genuine good hands.He took the time and reviewed all of his notes with us to ensure we understood in the event our insurance had any questions. He also gave us his card in the even the insurance had further questions we could not answer we could reach out. We are grateful we went this route. You dont always see people who genuinely care and Aman really does he did not treat this as just a job he went above and beyond!

Review 52 (2023-11-29 - Rating: 5)
Office kept me informed of when a technician would be here. After trying for full 2 hr window to dislodge blockage, was able to send hydrojetter, even after 8:00pm, which finally got us flushing again.

Review 53 (2022-02-27 - Rating: 5)
Allan was AMAZING!!! He was so incredibly personable while also remaining professional. He was honest about the issue we were facing and explained things in ways that we could actually understand. We truly felt like he wanted what was best for us, and he really saved the day. His work ethic and personality is invaluable. Thank you Allan!!

Review 54 (2022-08-26 - Rating: 5)
Gio came out at 8AM with my window being 8 to noon. He was professional, personable, and a pleasure to work with. He was able to restore flow to my sewer quickly, efficiently, and made it painless. Would absolutely recommend him to perform services to any of my friends.

Review 55 (2023-08-23 - Rating: 5)
Had a house drain pipe de-rooted by water jet (better than a snake). Gio arrived on time, explained everything clearly, and obviously knew what he was doing. I got to watch the whole process on a video camera. Not cheap, but a fair price for the time that Gio spent, and the relatively high technology equipment.

Review 56 (2022-06-07 - Rating: 5)
I want to thank Ben for excellent service. We had a leak in the ceiling from a toilet. He really listened, was so informative and was a great teacher explaining what was going on, what the problem may be and was always making sure I knew price and alternatives if I needed them. He had a ton of information and was willing to share. I would recommend Ben as well as Roto Rooter to anyone.

Review 57 (2024-11-15 - Rating: 5)
Tyson was in and out. Quick, clean and professional. If I need work in the future Ill request him. Unclogged my drain and gave advice how to keep it from getting clogged again.

Review 58 (2018-09-17 - Rating: 5)
I called another plumber Sunday night, they could not come until Thursday, so I contacted Rotor Rooter . the receptionist was very pleasant and helpful . She made me a appointment for the next morning between 9AM and 1PM. I was called at 7:45 AM , to let me know they would be there in 30 minutes. the plumber came on time, was very pleasant, and gave me a written estimate. he communicated with me while working and explained what he saw while clearing main drain pipe. he also explained future work that should be done. overall I was very pleased and would recommend Rotor Rooter to family and friends. thank you .

Review 59 (2018-08-15 - Rating: 5)
I had a very stopped up kitchen drain which I tried to clear with my own snake which as it turned out was not nearly enough the clog was well out of my reach. Frank and Shane brought in a much more capable piece of equipment and were able to reach and clear the clog in the pipe. The cost of the service was shown to me up front and I will be honest I nearly fainted when I saw the price but what can one do the pipe cannot stay clogged and I clearly did not have the gear to fix it.The guys were very friendly and left no mess for me to deal with and 24 hours later with ample use the pipe remains clear and I have a 6 month no worry warranty so if it happens again Frank said he would clear it for free. I did want a company I could depend on and trust and I suppose you do pay for that and since after 20 years this was my first need for such a service I guess it averages out well enough for me to move on.

Review 60 (2022-11-23 - Rating: 5)
Gunner Smith was very professional and thorough with his inspection and finding of the issues with our dishwasher. It turned out that its the dishwasher itself that is broken but he made sure to look at every avenue to be positive. I will definitely be calling him again if we need more plumbing help.

Review 61 (2022-05-31 - Rating: 5)
Ben was exceptional. I called on Memorial Day and not only were they open but arrived before the scheduled time. Ben explained all of my options in detail and did not pressure me into doing anything I wasn’t comfortable with. After he installed the water heater he stayed and answered all of my questions. Great service—much appreciated. Would definitely recommend.

Review 62 (2022-06-28 - Rating: 5)
From the initial phone call consult to Alex the plumber’s service on the job, everyone from Roto Rooter (RR) was class personified. Alex, our tech, was excellent. His description of the problem, level of detail, honesty, and plan to quickly remedy the issue was superb. The cost was under what I expected, so that was a plus. I will continue to seek out RR for my plumbing issues in the future.

Review 63 (2022-11-28 - Rating: 5)
We called at 10pm on a Sunday, and Gio was at our door before 8am the next morning. He was able to clear the blockage in our outflow line to the septic tank. Gio was very knowledgeable, efficient, and of course got the job done. You dont realize how dependent you are on a functioning sewer system until it fails! Thanks to a fast and effective response from Roto-Rooter, we can flush and shower again :)Highly recommended.

Review 64 (2022-08-31 - Rating: 5)
We had a clog with several inches of standing water in our sink. Nate used a cable to clear out blockage of grease and built-up debris within 30 feet of the clean out drain. He did an excellent job and answered all the questions I had very well in a professional manner.

Review 65 (2018-05-11 - Rating: 5)
They got a guy to my house surprisingly fast even though it wasnt an emergency, and he did a good job. He offered a camera check of my system for an additional fee, but he didnt push it. I went for it and we found that a piece of pipe will need to be replaced soon due to root damage (it was kinda neat to see my sewer pipes on the camera, sans maybe those roots).Got me an estimate for the pipe replacement, and took his time explaining everything. I didnt really shop around for pricing, but the service was good. He even explained some plumbing 101 while he was working, and explained in detail what the next repair will entail and what my options are. Works for me.Oh, and they even sent someone out to make sure I didnt have water damage because a toilet overflowed. I just cleaned it up and no damage, but they sent a lady out to see if I needed help with that too.

Review 66 (2022-05-20 - Rating: 5)
Scott was terrific and provided excellent customer service. He did a great job of explaining the process and diagnosing the issues. He explained and gave us tips and tricks for how to check for problems. He explained the cost of the job and we totally understood his explanation.

Review 67 (2018-06-21 - Rating: 5)
We had a sewage backup from the laundry room drain at 9:00 at night. We called Roto-Rooter and they said they would be there in two hours. They came in half an hour! Sam was our technician and did a great job and was very professional He diagnosed the problem, cleared the line, and cleaned up within an hour. He gave us pointers to keep the lines clear and left us with a maintenance treatment. Really awesome experience.

Review 68 (2022-06-14 - Rating: 5)
Roto Rooters Plumbing Tech, Benham, arrived on time and quickly assessed the problem in the kitchen drain plumbing in my 80 year old house. The slightly odd configuration of the drain plumbing made snaking the drain a real challenge. Ben told me up front that it might not work and what my options would be should the clean-out not work. He also explained exactly what the cost would be. As it turns out, much to my relief, he persisted and was able clear the drain saving me from a torn-up kitchen and thousands in repair costs. He then explained how I could (hopefully) keep the old fragile plumbing working. He had product on board to help with that and he explained how to use it. He also left the work area as clean as it was when he arrived.I am a very satisfied customer.This review comes from the perspective of a retired service tech from similar closely related field.

Review 69 (2018-11-16 - Rating: 5)
Our Roto- Rooter service we received today was excellent. Our technician was informative and honest about the possible outcomes of our clogged exterior drain lines. The technician was able to clear our drain lines and by doing this will hopefully stop our basement from flooding. With a baby on the way we needed to get our last minute house projects completed. We would like to thank Roto-Rooter for your fast and efficient service. We would recommend your service and use you again if we are ever in need.

Review 70 (2023-01-21 - Rating: 5)
AMAZING service!!! Called on a Saturday morning as water from my shower came out of my toilet and covered a good portion of my downstairs. The techs that came out were incredibly helpful and knowledgeable. Joe was great and we couldn’t have been happier with the service!!!! Highly recommend!!!!

Review 71 (2023-11-26 - Rating: 5)
It was a very tough job, 70+ feet of pipe with 50 years of buildup. He was persistent and fixed it. Great communication, on time, complete work. Thank you Seyed.

Review 72 (2018-02-12 - Rating: 5)
Quick, efficient, timely - and very thorough service that will give us peace of mind for a long time. We had a whole-house plumbing lines preventive clean out scheduled and Aaron -to-my surprise - did such a thorough job that he was here five hours! He cabled every single drain twice, from the washing machine and dishwasher to every sink, tub, and shower, inspected the under-house drain connections, checked the flow from each drain into the septic tank intake baffle, removed roots intruding into the baffle and some other minor clogs, and recommended some preventive maintenance. Great job, great guy to work with.

Review 73 (2018-06-12 - Rating: 5)
Our plumber Mike Oliver was prompt, courteous and very knowledgeable and gave us options for our repairs. He gave us a quote and let us know that when we were ready just give him a call. Mike came back and was able to replace our outdoor faucets quickly and everything looked and worked great when he left. We will definitely use Mike again for any other plumbing needs. Great guy working for a great company.

Review 74 (2018-10-20 - Rating: 5)
Great experience with Roto-Rooter. Scheduled service late Friday night when my washer drain backed up and they had a technician out by 10am Saturday morning. Jesse was very friendly and polite, found and fixed the source of my blocked drain, and even took the time to explain some mechanics about my septic to help me with future maintenance. Cleaned up everything after. The bad news is my drain was blocked by roots that have compromised an underground pipe, but the good news is that I know who to call in a year or two when I need to reroute the drain pipe!

Review 75 (2018-12-17 - Rating: 5)
We were amazed to get help so quickly on a weekend, and so close to the holiday season. The plumber was polite and professional. Explained everything and cleaned up nicely. Pricing very fair. Service was above average. Our weekend was saved, hooray!! Thank goodness for Roto-Rooter and our excellent plumber!

Review 76 (2018-01-22 - Rating: 5)
Phil Nichols was exceptional! He was knowledgeable, on time, and willing to go the extra mile to make sure our problem was solved. He walked us through every step of the process and listened to our questions and concerns. He is a true professional! Our new hot water heater looks great and works great. Consider us satisfied customers. As long as Phil is available, well be coming back to Roto-Rooter any time we have a plumbing issue. Thank you so much!

Review 77 (2022-11-23 - Rating: 4)
Roto-rooter did a good job clearing roots out of an outdoor drain line between my house and the city sewer line. They charged ~$600 to snake the drain line from an outdoor clean-out which came with a free camera inspection. The camera inspection indicated the drain line still had a lot of roots in it and it needed to be jetted out with their pressure sprayer, which cost an additional ~$1,500. It felt like the snaking was largely unnecessary since we ended up jetting the line right afterwards. This would have been a 5 star review if they had allowed that more efficient approach.

Review 78 (2023-11-28 - Rating: 5)
Had an emergency sewage situation, and Blake, Patrick and his crew (I didn’t get their names but they were nice and did a great job) fixed the problem super quickly and were very thorough with their explanation of what was causing the problem, with great communication throughout the whole process.

Review 79 (2023-04-11 - Rating: 5)
Gunner was on time,prepared and cleaned up after himself .He also referred me to another company to pump my septic tank the next day!6 stars service!! Highly recommend.⭐⭐⭐⭐⭐⭐I will definitely call him again for all my plumbing issues.

Review 80 (2017-01-01 - Rating: 5)
Prompt, knowledgeable, and professional service. Giovanni arrived quickly and was very professional and informative. He resolved our sewer line clog efficiently and was very respectful of all of my questions and my property. I appreciated his thorough and polite manner throughout the entire process. Thank you Roto-rooter for caring so much about good customer service. It is refreshing in such a dirty business.

Review 81 (2022-05-18 - Rating: 5)
Alex was absolutely amazing! I had issues with other companies coming out and not explaining why they can’t get me a new water heater just that they can’t do it. I called Roto as a last ditch effort and Alex came out the next day! He took his time explaining everything and provided 5 star service. Thanks Alex!

Review 82 (2024-05-24 - Rating: 5)
Excellent service! Professional technician that explained me what was wrong with my sewer line. Prices were just right!

Review 83 (2019-01-18 - Rating: 5)
These guys are AMAZING! Casey (Plumber) and Nate (Water Restoration) were on time, friendly and Extremely efficient. They gave me great insight on what my issues were and even helped me find the best services for the best prices for future work on our home. I will definitely be calling roto rooter for Any and All of my plumbing and restoration needs! Needless to say we are some very very happy customers.

Review 84 (2023-01-30 - Rating: 5)
Joe from Roto Rooters was very professional and was able to not only fix the blockage in my septic but he was able to explain what happened in a way I could understand. Professional and quick to response too. Thank you Joe!!!

Review 85 (2020-10-23 - Rating: 5)
As much as screwing up a project and having to admit defeat can be a positive experience, this was great. Scott C. Did a great job - he was careful (triple checking to make sure my leak was gone) and I couldn’t believe how easy he made the fix look. (Also appreciate that he didn’t make fun of my efforts to DIY...) From the phone call to the payment, this was a great experience. My first call if I have any plumbing issues will be to RR. Thanks, Scott C!

Review 86 (2023-01-27 - Rating: 4)
All the guys that were involved in my home sewer repair did a great job! All of them were very friendly and answered all our questions. They also explained what needed to get done. Also I didnt know sewer work was that pricey. 😳

Review 87 (2016-10-12 - Rating: 5)
Had a clogged main line and wasnt sure what to expect. Ruben was excellent from start to finish. Very professional and thorough. He made sure I had a good understanding of everything he was doing and answered all my questions. I appreciated the quick service and quality of his work.

Review 88 (2020-10-29 - Rating: 5)
We had a plumbing emergency with sewage backing up into our shower and Roto-Rooter was here in a hour to help. Scott C. was professional, knowledgeable, and friendly. He successfully unclogged our main sewage drain and when the shower still didnt drain, he successfully unclogged our shower drain as well. We knew how much we were paying before work was done and within a couple of hours, my shower and toilets were usable once more. I couldnt be more pleased with our experience with Roto-Rooter. We will happily recommend them to anyone in the future and will be using them anytime we need a plumber.

Review 89 (2022-06-10 - Rating: 5)
Aman and William came to my property today, and fixed a pinhole leak in the main sewage/drainage pipe. Due to location and previous poor piping, it presented quite a challenge that had potential to turn into a larger project. After assessing and creating a plan they masterfully not only fixed the mistakes and faults of bad plumbing, but also improved the setup which will ease our minds and help set us up for selling our home in the future. They did an amazing job in a very timely manner. I hope we dont need* thier services again, however if I do need plumbing help. They will be my first and only call. 5 STARS ALL DAY!

Review 90 (2022-07-07 - Rating: 5)
I called this company because water was backing up into my house. To my surprise they sent guys out the same day. The guys were very nice and fixed the problem almost right away but stayed a bit longer to make sure everything was working right. Definitely money well spent and the price was right!

Review 91 (2018-01-02 - Rating: 4)
Response was fast for a holiday weekend and the onsite tech was great. He worked fast, to get the pipe unclogged, and cleaned up after he was all done A+++Corporate Office contact afterward was not the best. I called to get information required from our warranty company, the AR department was minimally helpful, and gave me the wrong policy# when I requested insurance information. I was able to look up the correct information I needed on the L&I Website though and send their full profile to my warranty company. Clearly could use more training in that department.

Review 92 (2023-05-19 - Rating: 5)
Technician Eric was professional, competent, and speedy. He knew how to fix the problem and went stay to work . I would definitely use Roto Rooter next time I have a plumbing issue .

Review 93 (2018-12-25 - Rating: 5)
Greg was awesome! I really hate having strangers come into my home especially having four little girls here. But when we had a sudden issue with our sink refusing to drain right before Christmas, Greg was here in a timely manner. He was extremely friendly, informative, very personable, and made sure he stayed until the job was completely done. I dont usually leave reviews but not only did he do his job exceptionally well, but he was also fun to talk with and made having a plumber here at night time enjoyable. (Is that a thing?!) He even interracted with my 5 month old, swapped some stories with my husband and I, and worked through his lunch break. This guy deserves a gold star in customer service!! 🙌 If we have any issues in the future, we will request him!

Review 94 (2024-05-18 - Rating: 5)
They were very timely and thorough. They found the problem explained what they were going to do to fix it. He was also very friendly.

Review 95 (2019-10-04 - Rating: 5)
Absolutely Outstanding Work. Sergey came out within hours of our call, explained the situation, evaluated the valve, toilet and all of its components. He replaced the valve, gave us a quote on a replacement toilet and ultimately replaced the interior components for good measure. Very pleased with the whole experience!

Review 96 (2018-09-02 - Rating: 5)
Called for service after water started backing up in a bathtub we dont use. Set up the appointment for that day, and within an hour someone called to let me know when someone would be here, really appreciated that. The next call was the person here to work on the backup. He came in, assessed the situation and went and got his equipment. Within 30 minutes he had the clog cleared and was explaining what was going on. He was very professional and knowledgeable!!! Thanks for the quick response.

Review 97 (2022-08-24 - Rating: 5)
Gio was amazing! Great customer service. Worked really hard to unplug our drain line. Gio did a great job and kept me posted every step of the way. Very professional! I will call them again when my drain is plugged.

Review 98 (2022-08-23 - Rating: 5)
William diagnosed the issue and quickly repaired with minimal disturbance to the wall and ceiling. Left no mess for me to clean up. Very good, honest and reliable plumber. Will call back if ever needed again.

Review 99 (2018-09-14 - Rating: 5)
Our sink stopped draining the night before we were going to have a big party and a tech was out in a few hours. Naser was very friendly, showed us everything that he was doing and made sure that we were comfortable since he was going to have to work on old pipes. He was done quickly, cleaned up and even complimented our cats! Will definitely use again.

Review 100 (2018-11-06 - Rating: 5)
RR tried to figure out why both my toilets are sluggish while flushing. They cleaned the lines to no avail, and then waived the fee (quite high) because the problem was not fixed. I appreciate so much that they understood I could not pay that kind of money without the problem being solved. The guy who helped me, Pouya, was thorough, easy to communicate with, and nice. Great guy and highly recommend.

Review 101 (2016-04-16 - Rating: 5)
Ron did an excellent job of evaluating our drainage problems, explaining his findings, fixing the problems and educating me on how to prevent issues in the future. It took several hours but he was intensely working throughout his time here. Thank you for excellent work!

Review 102 (2018-11-25 - Rating: 5)
Discovered a leak in our waterline from a nail and needed someone to fix it ASAP. Luckily, Roto-Rooter was available and sent a tech within hours. Tim Nelson showed up and was very helpful in answering my questions and diagnosed the situation. He was able to talk me through what he was going to do and fixed the leak within 30 minutes. He was very friendly, nice and professional. Tim Nelson saved my holiday weekend.

Review 103 (2016-12-27 - Rating: 5)
I called and within 2 hours a technician was at my house. He asked a few question listen to my concerns, and said hed do his best to unclog my sewer line. Once that was completed he called me to review the vedio. He went step by step over exactly what I was looking at and informed me that there team could do the job to fix it. He said within a day I would have an amount of cost for the job.I appreciate him and the whole Roto-Rooter team for there excellent service.

Review 104 (2018-06-13 - Rating: 5)
The technician not only fixed the clog, but was knowledgeable and answered all our questions about our low flow toilets. We just moved into this house and had no idea they could be so temperamental. Thanks to his patience and expertise, we will be better equipped to avoid any further issues.

Review 105 (2018-04-11 - Rating: 5)
I had a really good experience with the two technicians, Tim H. and Drew, that came out today. They were on time, very friendly, and explained everything they were going to do. The price was exactly what was stated on a previous call. Both guys really took their time to determine what the issue was. Thank you so much Roto-Rooter for your service!Jessica S.

Review 106 (2018-08-31 - Rating: 5)
We are so happy with the service and repair we received. Scott the tech that was dispatched to our home was knowledgeable of his job and was very communicative and informative to us of what he was doing and why. He arrived within the time frame we were given. We are very happy with the work and personality from Scott.

Review 107 (2018-02-03 - Rating: 5)
Greg was knowledgeable and efficient when he arrived to clear our sewer line. He quickly cleared the line confirming that roots had once again been the source of our chronic problem. He is so cheery when it comes to encouraging his customers. We appreciate his service.

Review 108 (2024-09-19 - Rating: 5)
Outstanding customer service!!!! Adam Kennedy is an awesome tech!!!

Review 109 (2018-08-01 - Rating: 5)
Jesse, my technician, was punctual and very friendly. His quote was explained well and he told me best and worst case scenarios before he started the work. He answered my questions and provided insight into what complications might come up in the future. This is my first time calling for a plumber as a homeowner, so I was nervous. Jesse came in, solved the problem and was out in under an hour. Im very pleased with this experience, and would recommend Roto-Rooter to others.

Review 110 (2016-03-22 - Rating: 5)
Amazing speed! We called Roto-Rooter around 12 pm, they made an appointment between 2 and 6PM, and then Florin came around 2PM. He fixed our plumbing issue around 3:10PM. Our issue is because there is some build-up in our drainage. It caused leakage when we used our washing machine. Florin explained what happened and fixed it through our kitchen sink. He also told us how to do easy maintenance to prevent this issue again. Perfect service and speed!

Review 111 (2018-11-18 - Rating: 4)
I had a problem with the multiple toilets backing up and was met by the Rotor Rooter Plumber who decided to snake the lines from the outside plumbing connection all the way to the house and then we used the snake on each of toilets. This was accomplished 5 days ago and the renters have not made another complaint YET! The plumber was very courteous and professional. However, I found the prices to be somewhat high for one hour of work.

Review 112 (2023-04-19 - Rating: 5)
Gunner was our technician when our sewer pipes was backing up. He came on time and was able to get our sewer line unclog. Great experience and would definitely all again.

Review 113 (2017-12-29 - Rating: 5)
I discovered a leaking (rotted out) galvanize kitchen drain line under my house during the week between Christmas and New Years. Great timing, eh? I thought that it woud be hard to get an appointment but Roto Rooter had availability. Technician Mike O from RR came out the next morning and gave me a prelim estimate. Very friendly and professional. Next day he brought Miles along to help because a crawl space is considered a confined space and needs a blower and helper. They ended up fixing the leaking line as well as tidying up some other plumbing that needed help. Took them about 4 hours. Quality of work seems good and they were professional, polite, clean. Not cheap but plumbing is something to do correctly.

Review 114 (2023-03-19 - Rating: 5)
Giovanni explained the problem and the scope of task well, he then restored the flow quickly and neatly. He located the main cause of clogs and offered us the long-term solution. Great working ethics.

Review 115 (2019-08-31 - Rating: 5)
Jessie, our tech, arrived promptly and fully prepared and ready. after the obligatory paperwork, he immediately went to work and corrected our problem quickly. He was polite, friendly and professional. If we need any additional assistance we will call Rotor Rooter and ask for Jessie.

Review 116 (2022-11-27 - Rating: 5)
Called early on a Sunday morning with a sewer backup that was bubbling up in the downstairs shower and basement. Giovanni was prompt - and actually arrived 15 minutes before appointment time. He found the stubborn clog about 50 feet down the main. Overall good experience..

Review 117 (2022-09-08 - Rating: 5)
Scott was personable, quick, and so knowledgeable and fair! My dad had replaced my faucet but we then realized the leak was a deeper problem than that. I know once more have a functional kitchen sink! Thank you so much!!

Review 118 (2017-08-07 - Rating: 5)
Roto-Rooter called before the van arrived with the expected time. Steve arrived on schedule and ready to go. He was friendly, courteous and professional. He shared what he was doing, as well as the snake video of our pipes. He cleaned the problem pipes and suggested other services to help maintain our plumbing. Great job. Thanks.

Review 119 (2020-01-15 - Rating: 5)
On the morning that we called Roto-Rooter, we woke up to 2 clogged shower drains and 2 clogged toilets, complete with sewage backing up into the kids bathtub. Within about an hour or so, our plumber Scott C showed up and worked his magic. He was friendly, efficient, and his work was clean. A true professional. The drains and toilets actually work better now than they ever did in the past! Im glad I listened to my wife when she recommended we call in the professionals. Highly recommend!

Review 120 (2022-02-20 - Rating: 5)
We used RR in November 2020 after some problems and again as we prepared to sell our old house. If youve got a problem Victor will solve it. Period. Hes amazing to work with and a huge comfort when it feels like everything is falling apart. His team is amazing as well.

Review 121 (2018-12-20 - Rating: 5)
Basement main drain plugged and backed up in our basement. Called RotoRooter and within 2 hours had an experienced technician named Jamie Browning at our home. He ran a video cam and location tool through our line and located all the areas of blockage. He walked around our back yard and spray painted marks to show how our main line weaved through the yard and where the transition points were from cast iron piping to concrete. Then he rooted our the entire drain line and we were up and running in less than 2 hours. Jamie was a great tech and was personable, knowledgeable, and honest. And he cleaned up after himself and left the area better than when he arrived! All of that work done and it cost about $400. Will definitely use them again if I have any more plumbing issues in the future.

Review 122 (2019-07-07 - Rating: 5)
My laundry outflow pipe backed up on a Sunday morning. Called Roto-Rooter and they sent Paul W. who did an excellent job snaking the roots in the drain and educating me on possible long-term solutions. We have made an appointment for later in the week to send a camera through and get an estimate on sleeving.

Review 123 (2018-08-04 - Rating: 5)
Naser came to the scheduled appointment on time and started working on our kitchen sink right away. He was very quick and thorough, explaining the process as needed, until he finished the job. Very knowledgeable and professional. I highly recommend his services!

Review 124 (2022-12-06 - Rating: 5)
Gio was onsite within two hours of placing my call for service. My sewer line had a minor clog and Gio cleared it expertly using the drain camera. He also fully explained why the sewer line was clogged and what options I had to modify the line to prevent future clogs. After service Gio provided a video of the removal peocess for future reference. Great work!

Review 125 (2016-10-01 - Rating: 5)
We had a blockage in our main line. My husband tried clearing out with a regular snake prior to calling roto rooter. Upon calling I was impressed that they sent someone within 4 hours. They ended up using a power snake, took about an hour and it cost us $635 with tax. We didnt pay for any of the additional services they offered, (cleaner, jetting etc.) Had we done that it would have been right around $1,000 to clear our drain. Overall, I was happy with their professional service, they got the job done that we werent able to fix on our own. I didnt call anywhere else prior do not sure how competitive the pricing is.

Review 126 (2023-02-04 - Rating: 5)
Jason was professional and great to work with. He explained the issue at the best and worst case and resolved quickly and completely. I would not hesitate to use again!

Review 127 (2023-02-02 - Rating: 5)
Austin arrived quickly and assessed the situation immediately. He gave us a quote and upon approval, promptly resolved our problem. Austin was friendly and professional throughout.

Review 128 (2022-07-11 - Rating: 5)
Scott was kind and professional. He explained things to me before proceeding with the job and listened to my concerns. I feel confident with the work he did today and the solution we found to my plumbing issue. Thank you Scott!

Review 129 (2022-09-09 - Rating: 5)
Kenny from Roto router came very quickly after I called, which I found to be a miracle. He was able to diagnose and fix the problem very quickly, professionally, no mess… I was very impressed and will use them again.

Review 130 (2016-05-13 - Rating: 5)
The quality of service was a 5 star experience. The technicians that came out were not only friendly they knew what they were doing and resolved the issue in a timely manner. In the end my issue wasnt a plumbing issue but a short in an electrical cord for my pump. The reason for my original 3 star experience is because I was shocked at the $295.00 per hour charge for the service bring the total to $497.96 for 1 1/2 hours service.UPDATE: To much my surprise I had a followup call from Wayne at Roto-Rooter we discussed the charges and he shed some light on the fees charged. I am extremely impressed with Roto-Rooter and have updated my review to a 5 star experience. I have decided that even if their charges are a little rich for my blood the overall experience was so exemplary that they deserve 5 stars !!!!!

Review 131 (2019-10-02 - Rating: 5)
Rick and Paul arrived right on time, with smiles on their faces. They were friendly and professional, as always, and got the job done well and in good time. They have both helped us in the past. We have a longer history with Rick, and he never fails to take care of our problem and brighten our day.

Review 132 (2018-11-19 - Rating: 5)
I called in an emergency repair on a Sunday morning and Tim Nelson showed up - great guy! The supply line to my toilet was broken and needed repair - he not only repaired it and set the toilet for me, he took care of another little leak problem that we had been unable to get anyone else out to repair! Tim went way above and beyond! Would call them again anytime I have a plumbing problem. Fast, polite & affordable!

Review 133 (2024-01-31 - Rating: 5)
Very fast and considerate service! He was able to resolve the issue and talked me through every step in the process. Highly recommend!

Review 134 (2017-12-16 - Rating: 5)
Excellent technician. Casey was thorough, professional, informative and truly an employee that your company should be proud of. He showed up and did a great job with a blocked line. I appreciated his hard work and professional advice given with a real desire to help. A+ service. Thanks again.

Review 135 (2016-02-25 - Rating: 5)
Hello,I had first tried two other plumbing companies in my area; but one failed to return my phone call, then when I was finally able to schedule an appointment they canceled later in the day. The second would only come during specific hours that did not align with my schedule. Roto-Rooter however had no problem with dispatching a technician at any time that was convenient for me. The technician was on time, and had a great attitude! His name was Mike Oliver. Mike was very knowledgeable, and informative. I am a new home owner, so he took the time to teach me some essential instructions for properly maintaining household plumbing. After my experience I would highly recommend Roto-Rooter to anyone with plumbing issues. Thank you Roto-Rooter, and thank you Mike!Satisfied Customer,Matt Taylor

Review 136 (2018-06-26 - Rating: 5)
Rich (#3257) was terrific! He was professional, courteous, knowledgeable, and he did everything he could to help my drainage situation. Additionally, I truly appreciate how communicative and punctual everyone was from the start. Its a pleasure to do business with people who understand service.

Review 137 (2018-05-06 - Rating: 5)
We worked with Phil Nichols (#2327) and were very happy with the service. Phil is a personable, competent, experienced plumber, who was a treat to have in our home. We had a tricky situation, and he came up with a creative and effective fix. Not only was the work well-done, but he was able to find the most economical way to make it happen. I would definitely use Phil and Roto Rooter again and would be comfortable referring him to friends and family.

Review 138 (2020-10-23 - Rating: 5)
Toan was wonderful, very knowledgeable and helpful. He took extra time to really clean out the clogs in my pipes and explained helpful ways to maintain. He did diagnose a leak but was honest and decent in the diagnosis and explanation

Review 139 (2018-12-13 - Rating: 5)
Tim Nelson provided exceptional service. He assessed the damage correctly, had the correct supplies on hand, and fixed my leaky outdoor faucet --not a burst pipe as someone else suggested-- within 30 minutes. Highly recommend Roto-Rooter!

Review 140 (2018-08-02 - Rating: 5)
Clogged kitchen sink - you dont realize how much you use something til it isnt working. Called Roto Rooter, they were able to get somebody out for us right away, unlike the several others we called. Mike was our guy. Very knowledgeable and professional and friendly. Had us repaired and back in service within a couple of hours. Gave us some helpful hints on how to keep drains clear. Would definitely call and use again

Review 141 (2018-10-31 - Rating: 5)
I called Roto Rooter as suggested by a plumber late at night. I got hold of them right away and from the get go the next morning, they were at my door and dealing with my insurance company. They took care of EVERYTHING from insurance, cleaning the toxic stuff, fixing the problem, and walking me through the whole process. I cannot say enough about all the different people that helped me out and did a fantastic job. They were personal, professional, and just had a lot of experience behind them. Everyone I was in contact with was a star!

Review 142 (2023-05-04 - Rating: 5)
After thousands of dollars spent with two other plumbing companies Gio was able to get the roots and clog out of my pipes in no time. I should have called roto-rooter first. Unfortunately my house is 100 years old and my concrete pipes eventually have to be lined… aka many 10s of thousands. But I still wish I called Gio last year when the problem first happened.

Review 143 (2020-01-15 - Rating: 5)
The service guy we had was phenomenal. Florim was on time, did the job in a timely manner and gave us recommendations to alleviate the problem from happenening again. He left our bathroom spotless after the work that he did and was very polite. I highly recommend Roto-rooter and Florim especially.

Review 144 (2018-11-07 - Rating: 4)
The dispatch mistakenly made my appointment for 8pm instead of 8am, like they told me on the phone the day before. So, I waited all day for service. Kind of inconvenient, but accidents happen.But the technician who came out was GREAT. He was polite and professional and got the problem solved quick. He discounted me 10% on labor for the inconvenience of waiting. Thank you Scott!

Review 145 (2018-08-23 - Rating: 5)
Rotorooter came to my home and fixed my clogged sink, however, a few days later, it clogged again. I called the afterhours for the 2nd visit and inquired about why my contract had my home listed as a commercial when it is a residence. The dispatch told me to disregard, it was a misprint and that they had me listed as the home owner. When the tech arrived, Troy, he explained that I was misinformed by the dispatch and that because it is a town home, it is considered a commercial facility. He worked with his boss to clear up my upset that I had been misinformed and he worked diligently to clear my sink. He was very willing to solve and rectify the problems quickly. He was able to answer my questions and provide me with some instructions on how to take care of my sink to decrease the risk of the clogging happening again. I really appreciated his help.

Review 146 (2018-12-19 - Rating: 5)
We have used Roto-Rooter a few times at our warehouse building and they have always responded quickly. Tim H is great, awesome customer service, remembered all the quirks about our water line from his first visit and everything was cleaned up like he hadnt even been there. Highly recommend!

Review 147 (2018-11-04 - Rating: 5)
William came out determined our issue he had us back up and running in no time! He was very professional and even helped us to make light of the situation.... I would highly recommend roto rooter for any of your plumbing needs, and will definitely use them in the future for any of my plumbing needs.

Review 148 (2023-11-30 - Rating: 5)
Mostafa was awesome he gave the estimate and did the job was early friendly and fast showed me the roots made sure I had his number since he is local if a problem arises

Review 149 (2022-12-19 - Rating: 5)
Gio and his assistant came out when they said they would and didn’t leave me waiting, they were professional and knew what they were doing, I am in construction and know a thing or two about these things and I would definitely recommend them. They cleaned up their mess when they were done and I am very satisfied with the work performed.Shaun

Review 150 (2022-08-23 - Rating: 5)
Scott Chakos is a charming meticulous careful ultra thorough plumber. We had a new toilet in a tight space to put on 50 year old plumbing in a septic system. He is knowledgeable, explains everything, is cheery, and won’t start cleanup until he is dead certain everything is functioning exactly correctly. Then his cleanup is also meticulous. It seems uncommon to encounter this level of ultimate professionalism these days.

Review 151 (2023-02-07 - Rating: 5)
Here under an hour, which was amazing during septic emergency.The employee was knowledgeable, and shared full details of the issue, and how it could be fixed.Made extra effort to not contaminate the interior.

Review 152 (2018-10-16 - Rating: 5)
I had a plugged sewer drain and my basement was over flowing. I called Roto-Rooter and had a plumber at my house within a half hour. The plumber was very experienced and knowledgeable and had great customer service. I learned about what I was experiencing and what to expect in the future with the problem they showed me with the camera. I would highly recommend them.

Review 153 (2016-05-07 - Rating: 5)
Mike O has to be the greatest plumber weve ever called! He really took the time to explain to us what was going on with our plumbing system, and let us know how to care for and prevent any future problems. We have an old house with shoddy plumbing and it always seems like something new is clogged or not working properly. Every time weve contacted Roto-Rooter, they always are able to see us within the hour. Highly recommend!

Review 154 (2018-02-01 - Rating: 5)
I was very pleased with the repair service from Richard Hartman #3257 to fix the plugged sewer line problem I had on 1-31-18. He was very pleasant to talk to, listened to my problem and explained what work he would have to do. He also told me the estimated cost before doing the work. I would ask for him again if I have any other sewer problems. Thanks Richard

Review 155 (2018-10-20 - Rating: 5)
I needed my sink fixed as it was clogged and the garbage disposal stopped working. The plumber was great. He checked to see if he could unclog it first, but I needed a new one. He had it available and installed within 30 mins. Thanks!

Review 156 (2015-10-21 - Rating: 5)
I initially had them out for a clogged sewer. The service man was great. He gave me an estimate and carefully explained what needed to be done. Sadly for us, we needed more work than we anticipated and it was expensive. Once again, what we needed was carefully explained and a complete estimate was give. They did the work efficiently and in two days as promised. Were back in business now. Having water is right up there with electricity. Id certainly call them again!

Review 157 (2017-03-07 - Rating: 5)
Fast, courteous, professional and knowledgeable service. Our hot water tank needed to be replaced and Miles did an awesome job. Will use this company again. Right on time and good communication from dispatch as well.

Review 158 (2014-03-02 - Rating: 5)
John arrived on time and did a great job repairing the laundry list of issues I presented him with. Leaking faucet and shower diverter, running toilet and clogged drain. He spent about 4 hours repairing all of this and he was professional and courteous. He cleaned up nicely after himself.

Review 159 (2016-04-07 - Rating: 5)
I had a shut off valve under the sink & a hot water heater hat was leaking, and I had called another plumber who was going to charge me a $75 service charge just to give me an estimate. I then called Roto-Rooter, and they sent out someone at no charge. John Miller was our plumber, and he was curteous, he arrived on time, and he explained everything for the estimate so I knew exactly what the charges would be for. He even advised me on how I could do one simple repair myslef, and Im happy to say, it worked! I would call John for any plumbing needs, and I highly recommend him!

Review 160 (2023-11-04 - Rating: 5)
Scott shared his breadth of experience with us and helped identify what the best approach was to fix the problem. He saved us time and money.

Review 161 (2023-04-09 - Rating: 5)
Gunner came out very quickly, diagnosed my issue and had us up and running! Hes very knowledgeable and courteous, a great service all around!

Review 162 (2018-07-09 - Rating: 5)
Greg and Rich came out right away on Sunday (no extra charge) when we had a surprise backup. They are working with us to solve the problem of really old pipes very quickly!Scott headed up the follow up project. We appreciated the speed at which the quality work happened on the July 4th holiday.

Review 163 (2022-12-14 - Rating: 5)
Dominic Fernandes Service Tech 1829Showed up within 30 minutes. He was very professional and diagnosed the issue right away. Within 20 minutes he had the issue resolved and I couldnt be happier ☺10 starsLyndsay Davis

Review 164 (2014-07-18 - Rating: 5)
Brit from Roto Rooter did an absolutely fantastic job. The kitchen drain set up at our house is a little tricky and he managed to navigate the trouble area with ease. Brit was very friendly and offered a lot of great tips (from a different sink strainer and best practices for the garbage disposal) to make sure that he didnt have to come back anytime soon. Highly recommended.

Review 165 (2023-02-02 - Rating: 5)
Sewage backup into bathtub. Even though it was late in the evening, they were out in less than a hour. Problem fixed and he was very professional and friendly. I will definitely call again if needed!

Review 166 (2012-06-22 - Rating: 5)
Right from the beginning, Roto-Rooter exceeded expectations for my family and I. Our plumber, Scott, arrived early on within our time window, introduced himself and was very friendly. I told him the problems we were having with our water backing up, and he explained what actions he would be taking to fix the problem. He took time to show me and describe in detail exactly what he was doing, and why.It turns out we had several blockages in our lines from tree roots growing into our pipes in the front yard. He was able to clear the blockage so that we could use the water until we were able to repair the lines. Scott was thorough, honest, and gave us a fair price for his services. I would recommend Scott and Roto-Rooter in Tacoma to my family and friends for any and all plumbing services. Thank you!

Review 167 (2018-07-09 - Rating: 5)
I called William at RotoRooter to come back and uninstall an old kitchen sink and faucet that was connected to a garbage disposal. He was able to install a new sink and faucet as well as inspect some bathroom sinks that I was having trouble with at the same time. He made several repairs as necessary and offered advice on how to proceed to fix the sinks as I advised him that I wanted to try doing the work myself. Professional job well done, as always!

Review 168 (2022-01-18 - Rating: 5)
Wow! Wow! Wow! Cannot say enough about Roto-Rooter and their employee Gio! Giovanni arrived on time, was exceptionally knowledgeable about our issue and solved the clogged pipes problem. Not only did Gio solve the issue, he carefully explained what was occurring and even arranged for a plumber to arrive to attack the broken pipe problem.Highly recommend Roto-Rooter and Gio to solve your plumbing issues.

Review 169 (2020-11-16 - Rating: 5)
Ive previously called Roto-Rooter for a different service at a different residence and was happy to reach out to them for replacing my old water heater at our new residence. Our technician was knowledgeable with providing the pros/cons for going with either a traditional tank or tankless water heater. We are happy with the timely and quality installation and extra miscellaneous tasks to support and stabilize the water heater. Weve also had one of our hose bibbs replaced as he noted that it was unsafe for freezing conditions. The hose bibb installation was also done in a timely manner.Throughout the process our technician was knowledgeable throughout the installation steps and set expectations for pre/post installations. We are very satisfied with the work and will plan to reach out to Roto-Rooter for future requests.

Review 170 (2018-09-12 - Rating: 4)
Our septic was backing up and we were able to get someone to respond within hours. The backup was quickly diagnosed to our boys dropping rocks into one of the drains. The technician was courteous and worked quickly.

Review 171 (2022-09-06 - Rating: 5)
Jesse Mcclane found out mobile homes drainage obscured drainage pipe and located tree root damage where it meets the parks drain line. He was there same day, worked hard for hours, and gave us great info and advice, using a camera line to identify where the roots had crushed the pipe. I would absolutely recommend roto rooter and Jesse in particular did great work! Thanks!

Review 172 (2018-02-06 - Rating: 5)
My mom (Nga L.) is an owner of an apartment complex and there was a problem with one of the tenants kitchen sink drain and my mom doesnt speak English very well so I came with her for translation. We called Roto Rooter and luckily, they were open 24 hours to do a window of 8PM to 12AM since my mom has another job during the day. The technician came around 9PM and we left the tenants apartment at 11PM. The technician (Greg Price) tried his best to be fast but also make sure everything is left completely satisfied. He was funny and a pleasure to work with.

Review 173 (2017-12-30 - Rating: 5)
My husband is a carpenter so he tried to unplug our surface water drain lines but they were full of aggressive growing roots. We rented a special snake but it fell short. Steve, from Roto-rooter showed up and spent some time just problem solving with us and he did it for free. We had done some of the work so he quoted us a fair price and we jumped at his offer. Within an hour, it was fixed and he gave us more helpful information for maintenance. He saved us from having a flooded basement. ...huge relief.

Review 174 (2016-03-08 - Rating: 5)
Pros: Greg Price #4682 was polite, professional and it was obvious that he took pride in his work. I could not have asked for a better repairman.cons: It has been a while since I had a drain professionally cleaned, I was shocked by the pricing of roto-rooter, even after my repairman offered a 10% military discount. i mean wow! next time I will use a local business.

Review 175 (2018-08-01 - Rating: 5)
Fast and friendly service - I was able to schedule an appointment two days after calling in about the issue. I worked with Mike who was very easy to talk to and didnt hesitate to answer any questions I had. Overall a great experience!

Review 176 (2015-10-29 - Rating: 5)
I woke up in the morning to my bathroom being flooded and when plunging the toilet didnt help, I called around for help. I came across Roto Rooter and had their technician, Florin Regus, come out for a free estimate. He then was able to help me arrange a camera with Gio, to see what my problem was so I know if I should expect it again and described my next course of action. They gave a 4 hour window with a call 30 min prior to the technician coming so that was very convenient to time. I was lucky that they came 1 hour after I called.Florin came out found the problem really quickly and was able to fix everything. Quick, to the point, and helpful, Florin and Gio both deserve this 5 star review for the work they did and the guidance they provided me.Thank you.

Review 177 (2016-08-20 - Rating: 5)
Friendly service and quick fix. Didnt have a part on hand so he was able to pick it up right away. Even gave me a discount. Wish I knew how to plumber tho, thought it was gonna be around $400 but forgot about parts and tax so ended up paying $544 to replace my shower diverter valve. Either way Im glad its not leaking anymore. Dope job John.