Roto-Rooter Plumbing, Drain, & Water Damage Cleanup Service

Photo of Roto-Rooter Plumbing, Drain, & Water Damage Cleanup Service

Located in Rockford, Illinois

Address: 3333 Forest View Rd, Rockford, IL 61109, United States

Phone: +1 815-339-5444

Rating: 4.8

Services

  • On-site services
  • Wheelchair-accessible entrance
  • Repair services
  • Credit cards

Categories

  • Plumber
  • Excavating contractor

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-09 - Rating: 5)

    We called on a Saturday morning for a repeatedly slow and currently backed up kitchen sink drain and that same afternoon a technician arrived. The technician (Nick) was FANTASTIC, providing us options for either a temporary or permanent fix for our old galvanized drain pipes. We were able to schedule Nick to return first thing Monday morning to replace our old drain pipes with new PVC and our drain issues are no more. He did an OUTSTANDING JOB!! I highly recommend Roto-Rooter for any drain issues and they’ll be our first call the next time we need any drain issue solved!

  • Review 2 (2024-12-27 - Rating: 5)

    Austin was very helpful. When he arrived he promptly determined the issues and proceeded to fix them. He explained potential problems, encouraging us to consider repairs before they became emergency problems. Overall Austin was polite and informative while he quickly resolved our problem.I recommend this company

  • Review 3 (2025-01-01 - Rating: 5)

    I really appreciate the prompt response. It was a holiday and I couldnt get anyone to come out. I started calling last night to various businesses and no one was open. Roto-Rooter is the only business that called me back. Dillon was pleasant and professional. He did great work. I will use in the future.

  • Review 4 (2024-12-11 - Rating: 5)

    Did a great job! Chris is very kind and knowledgeable! Had everything working properly in a matter of minutes. We were up in the air about who to call, but we are not anymore! We wont hesitate to call them again if need be. Great job Chris! Great job Roto-Rooter!

  • Review 5 (2024-12-02 - Rating: 5)

    I had an excellent experience with the two technicians (Jeremy and I apologize I don’t remember the other technician’s name) who responded to my clogged sewer line issue. From the moment they arrived, they quickly identified the problem and explained everything clearly. They presented me with various service options, allowing me to make an informed decision without any pressure. Throughout the process, they were professional, honest, efficient, and extremely kind, making a stressful situation much easier to handle. I truly appreciated their professionalism and quick response time. Highly recommend their services!

  • Review 6 (2024-12-04 - Rating: 5)

    Dillon did a great job. He fixed our initial issue with our clogged dishwasher drain in minutes then I brought up some leaky faucets in the house. Dillon quickly and professionally replaced our old faucets. They look great and he was really pleasant to work with the whole time.

  • Review 7 (2024-11-19 - Rating: 5)

    I used Roto Rooter yesterday for the first time for a kitchen plumbing problem! It was the best decision I could have made. Craig was so professional and knowledgable and explained everything to me showing me what he was going to do! Friendly and wanted me to understand! Also cleaned up everything when he was done! Affordable and I highly recommend this company! Would give them a 10 if I could! Thanks so much

  • Review 8 (2024-12-01 - Rating: 5)

    I called locals, but nobody could respond or even answer the phones. I call rotor rooter from the national center to the local technician. The response was overwhelmingly immediate professional and did better than expected. As far as the service call on an emergency situation I would never hesitate to use these people again. The technicians that came lane and his partner did an outstanding job well above and beyond any expectations I could have had. I will never use anyone else but wrote a ruder, and this group

  • Review 9 (2025-01-06 - Rating: 5)

    Cris Ricker was GREAT. Very professional, explained what he was doing and the best thing....Cris got our commode back in working order. Highlight of my week. Getting quotes for 2 new toilets and looking forward to Cris coming back to install them.

  • Review 10 (2024-12-17 - Rating: 5)

    Nick did an outstanding job! He was very patient, friendly, and took time to explain what was going on with my plumbing issues. He tried thinking out-of-the-box to solve the problem, and even consulted with other experienced personnel for ideas. It was a pleasure working with him and I would highly recommend him and Roto-Rooter.

  • Review 11 (2024-11-26 - Rating: 5)

    A technician (Todd) came out the same day I called. Needed dish washer line re routed. Nothing urgent but with thanksgiving coming up I really needed it done.Todd arrived and was extremely informative and knowledgeable. He quickly fixed the plumbing issue. Very happy customers. Thank you Todd and Roto Rooter.

  • Review 12 (2024-11-05 - Rating: 5)

    Arik was AWESOME!! as first time homeowners, we had a lot of questions and he answered every single one of them without being annoyed. He was professional and personable at the same time. He was very informative and gave us peace of mind. 10/10 would recommend.

  • Review 13 (2024-11-11 - Rating: 5)

    John was terrific. Taught me what I needed to know. Made everything very clear. It all looks a lot better than it was. Was clear about the cost.Craig was great on Friday. John was great on Monday. Very glad that I went back to Roto-Rooter.

  • Review 14 (2024-12-01 - Rating: 5)

    Arik saved the day. He was on time, called before hand, polite, and was clear about what our options were.Overall from start to finish it was a great experience. It was the day after Thanksgiving and I was visiting my brothers house and no other company was answering. I called roto-rooter and the lady who answered was pleasant and efficient. We got an appointment hours later. FREE ESTIMATE!!! This is what sealed the deal. I was afraid after a holiday we were going to get hit with a $500 fee just to walk in the door from any other plumber but not them.I would definitely recommend calling them first. I was afraid because it was a big name that I would be charged an arm and a leg but we werent. And when you have a semi-emergency you dont want to wait for a call back or days for an appointment. Just call them first!

  • Review 15 (2024-09-29 - Rating: 5)

    I will never use anyone else. Jeremy was so personable, helpful and honest and got the job done quickly. Saved me a ton by not having to replace my businesses toilet and was able to fix the issue. I called after normal business hours and he still arrived on less than 25 mins with no ridiculous fees that most places charge to just show up. Highly recommended to everyone in need of a plumber

  • Review 16 (2025-01-08 - Rating: 5)

    Guys were on time. Actually early. Gave good overview of my issue and options to remedy issue. Left me with ideas to improve plumbing. Will keep name JIC I can request tech.

  • Review 17 (2024-12-17 - Rating: 5)

    Great and fast service. From the beginning of the call all the way till the end. Technicians, Laine & Zach showed up within the time frame giving at the call, inspected the issue, gave us few different options and got the job done within 30 minutes from time of the arrival. Left area very clean and everything draining as efficiently as it did before the issues arose.

  • Review 18 (2024-11-12 - Rating: 5)

    Awesome technician Alik. He went above and beyond to fix the difficult clog we had in our sinks. And he left the area spotless very clean. Very happy with his service.

  • Review 19 (2025-01-03 - Rating: 5)

    Dylan was a great help, came out next day and got it done in a few minutes. He was very knowledgeable and polite.

  • Review 20 (2024-08-08 - Rating: 5)

    Austin was great. Kept me informed throughout the entire process and helped me learn about the issue I was having. Was very personable and we had some great conversations while he replaced my pipe. He even answered my questions regarding my water softener which was not the reason he was even here. I will definitely be using Roto-Rooter again in the future for any plumbing issues that arise in my house and when Im ready to replace my water softener I will also be utilizing this company. I would rate higher if possible!

  • Review 21 (2024-02-02 - Rating: 5)

    We recently purchased a Moen Motion Sense Wave kitchen faucet, and immediately recognizing the possibility that the length of the products name and instruction manual would be equal to my inability install it without disastrous results, we made the smart move and called the pros at Roto-Rooter to do it.Austin was right on time, very pleasant and courteous, and went right to work on the installation, which he accomplished beautifully in about an hour.Outstanding work once again from Rockford’s Roto-Rooter. Theyve gotten 5 stars from us every time weve had them here.

  • Review 22 (2025-01-08 - Rating: 5)

    Dillon was excellent. Fixed and replaced my faucet in the bathroom in a timely manner. No complaints! Thank you!

  • Review 23 (2024-12-24 - Rating: 5)

    Alike did a great job of fixing my leaky toilet. He showed up early for his appointment and had it all fixed before he was scheduled to start! Very thankful that he could fix it the same day!

  • Review 24 (2024-08-20 - Rating: 5)

    Our technician Nick was very professional, knowledgeable and personable! He explained very thoroughly what he thought my issue was and how he would repair it. He answered all my questions patiently and thoroughly. I would highly recommend Nick and Roto-Rooter to any one.

  • Review 25 (2024-10-25 - Rating: 5)

    I am so thankful for Todd he is an amazing human and I would recommend him to anyone needing work done.super nice guy. He fixed my thronec(toilet) in a very short time and was even early to arrive. I give him a score of 10 +++

  • Review 26 (2024-11-22 - Rating: 5)

    Todd did a fantastic job opening up the drainage pipe in the basement floor where the water softener emits fluid. Over the past 30+ years that fluid leached cement dust from the floor into the drain. Everything was rusted and corroded. He fixed the problem with alacrity and cleaned up and was very professional and personable. I could not have had a better resolution to the problem.

  • Review 27 (2024-11-30 - Rating: 5)

    Very friendly and professional. He explained everything as he went along the process, as it was a very scary/stressful situation only owning my new home for 2 months. Highly recommend! Thank you so much Arik!!

  • Review 28 (2024-11-29 - Rating: 5)

    Chris was a very honest and knowledgeable person. I would not mind at all if I had anymore problems and had to call Roto Rooter, you can send Chris back over to work on my plumbing problem. Ange Foorello

  • Review 29 (2024-12-10 - Rating: 5)

    I had a cancelation from another contractor for some repair work on my water heater and main water valve. I called up Roto Rooter and luckily, they had an opening the same day. Craig did an amazing job on all of the repairs. With his yeara of experience and knowledge, he made these repairs quick and easy . Thank you Craig and Roto Rooter for great customer service!

  • Review 30 (2024-09-24 - Rating: 5)

    Zachary knew exactly what he was doing. He called it before he ever went to replace the toilet very fast and efficient and very clean. If we ever have any more problems, we will definitely be calling rotor rooter, and Zachary Job very well done

  • Review 31 (2024-11-19 - Rating: 5)

    Always a quick response. Always courteous. And Todd truly is a master plumber! We have used Roto-Rooter for years and will continue to always call them first.

  • Review 32 (2024-11-18 - Rating: 5)

    They came out and did a thorough job on troubleshooting my tankless water heater. At the time it wasnt acting up. They still did maintenance on unit. Hard for someone to repair when its not doing anything wrong. Quick and honest.

  • Review 33 (2024-10-20 - Rating: 5)

    Joe and his colleagues provided excellent service. They were timely, competent, courteous, and professional. They were expedient in identifying the water leak and in preventing further damage to the house. I highly recommend their service.

  • Review 34 (2024-10-19 - Rating: 5)

    What a great experience! John took the time to explain everything in detail and he finished the job in a very timely manner! I would highly recommend this service! I now have a gas line so I can convert from an electric stove to gas!!!!

  • Review 35 (2024-09-13 - Rating: 5)

    En route notification and arrived ahead of time. Dillon was efficient and well knowledgeable. Friendly and professional. He did a great job! I highly recommend and would call them again. 👍🏼

  • Review 36 (2024-12-09 - Rating: 5)

    I was kept appraised of the arrival time. The plan of attack for our problem was explained and the price agreed upon. The work was done professionally and in a timely fashion. Our technician was very friendly and professional.

  • Review 37 (2024-12-30 - Rating: 5)

    Very professional skilled techs, greta timing and fantastic service, I would recommend them to anyone out there looking to get any plumbing done for sure.

  • Review 38 (2024-10-07 - Rating: 5)

    I had the pleasure to have Laine work on my house. Very courteous, professional, caring, & did a great job working from the roof!Hard worker. Would recommend him anytime!

  • Review 39 (2024-10-17 - Rating: 4)

    Friendly and efficient service from Cody. He explained what he was doing, with clear pricing laid out before any work was done.Lost one star because he did leave a bit of a mess when dumping the waste water and grease etc. outside the house in multiple areas. Would have been nice not to have to clean that up.

  • Review 40 (2024-09-23 - Rating: 5)

    Laine was great. He came over right away and fixed my backup basement drain. He was very nice and gave me the good, bad, and ugly price quotes. I’m very happy that it was the cheapest option. He also gave me suggestions to help prevent it from happening again.

  • Review 41 (2024-09-11 - Rating: 5)

    DYLAN has been to our house another time for a different situation. He is dependable, professional, polte and good at his job. We will call him again should the need arrive. He is terrific!

  • Review 42 (2024-10-05 - Rating: 5)

    The associate was on time when he said he was going to arrive and went straight to work. He let me know the price before we got started and was very efficient, very nice and was very helpful with his advice and telling me what I needed and what will need to be done he stayed until he got it cleared out and I was very grateful for that.

  • Review 43 (2024-11-18 - Rating: 5)

    Laine was very professional and quick. Solved my problem! Called when he was on his way and made it to my home in a timely manner. Would recommend Roto Rooter!

  • Review 44 (2024-12-06 - Rating: 5)

    Our water heater needed to be replaced. I called Roto-Rooter. The person taking the call was very nice and they were able to come out that afternoon. Roto-Rooter sent me a picture and information of Dillion the service person that would be coming out to the house. Good security feature. Received a call from Dillion who kept me informed when he would be there. Once there Dillion was very nice and professional letting me know my options. Dillion kept me informed the entire time. Dillion replaced the water heater and explained all the warranties. Great job Dillion and Roto-Rooter.

  • Review 45 (2024-09-07 - Rating: 5)

    Excellent response time. I received calls updating when Jordan was coming. He stayed and notified aqua for us. He is very professional, kind and understanding of our stress. I like that roto rooter sends a picture of Jordan along with managers name and number. Roto rooter also sends same person for follow up service. We were very pleased and recommend to anyone.

  • Review 46 (2024-12-19 - Rating: 5)

    Thank you for your service Im willing to rate you guys 💯. How awesome you were on time and respect. I am willing to recommend anyone to you. Your service were appreciated. Thank you again. Herman Myles

  • Review 47 (2024-10-24 - Rating: 5)

    Who knew that Roto-Rooter was plumbing too?!? I see it in their name now and we have used Roto-Rooter in our homes for over 30 years. They specialize in a quick turn-around and do efficient work! We scheduled on line and the tech called when he was on his way. Great service and great work!

  • Review 48 (2024-07-17 - Rating: 5)

    We had scheduled Roto Rooter to come out on a Friday after some basement drainage issues arose. Well on the Wednesday before, it got way worse and started to flood. Jordan was able to fit us in his schedule within hours and did an amazing job. Super friendly and professional.

  • Review 49 (2024-12-24 - Rating: 5)

    Alik was amazing. Very professional and knowledgeable. Got drains unclogged in a timely manner and I am so grateful I called Roto Rooter this morning!

  • Review 50 (2024-10-24 - Rating: 5)

    Thank you, Alik! You did a wonderful job cleaning out all the drains. You are very professional and left the areas clean than they were when you began. I appreciate the quality of work you performed. I will be contacting Roto Rooter again The next time I need assistance Because of your professionalism.

  • Review 51 (2024-08-31 - Rating: 5)

    Todd installed my water heater and repaired a sewer drainage system problem. He worked steadily and completed projects in a very efficient manner. Cleaned work area and hauled old heater and cleaned area of sewer problems in surprisingl amount of time leaving no signs of problems. I would recommend Roto Rooter to provide any future plumbing needs I’m very satisfied

  • Review 52 (2024-10-03 - Rating: 5)

    Cody was knowledgeable as well as professional. He identified the problem and had it fixed in a timely manner. I would definitely recommend this company for all of your plumbing needs.

  • Review 53 (2024-12-07 - Rating: 5)

    Our tech, Dillon, was awesome! Knowledgable, friendly, and got work done with precision. Will absolutely request him in the future for our plumbing needs!

  • Review 54 (2024-07-23 - Rating: 5)

    Roto-Rooter was very quick to send someone out to my house. Robert was my technician and he was so polite and friendly. He listened to my issues and gave me an estimate and was able to resolve my drain problem on the spot. He was quick and efficient. I didn’t have high customer service expectations from such a big company but I was very pleasantly surprised.

  • Review 55 (2024-08-22 - Rating: 5)

    Called for a same day appt, and they texted and communicated when they were on their way. Austin was great and professional. He got our quote quickly, and got to work. Fixed our problem very well. Definitely will be calling again if I have other plumbing issues.

  • Review 56 (2024-08-21 - Rating: 5)

    It was very easy to make an appointment with Roto-Rooter. Robert was punctual and professional. He cleaned out two shower drains, taking care of our house and pets. He kept me informed about progress and explained all of the options before proceeding with the work! I highly recommend Roto-Rooter and will request Robert specifically if we need Roto-Rooter assistance in the future!

  • Review 57 (2024-11-05 - Rating: 5)

    Excellent and fast service! Were able to fix our plumbing issues that day. Our technician was very knowledgeable and friendly.

  • Review 58 (2024-06-24 - Rating: 5)

    Robert was very knowledgeable and helpful today with our outside drainage issues. He did great work and explained the issues. After resolving, he made some recommendations that we can follow up with. Was very thorough and professional.

  • Review 59 (2024-09-25 - Rating: 5)

    Dillon is a very nice young man. He kept me informed of eveything he was doing & answered all of my questions.He was willing to save me money if he could ,& did a nice jobI very happy & would give him & your business a good reference.

  • Review 60 (2024-12-27 - Rating: 5)

    Jeremy was very kind and honest, kitchen sink was totally backed up, service took about an hour and drains perfectly!

  • Review 61 (2024-11-22 - Rating: 5)

    Knew exactly what they were doing after I told them the problem, they were fast and even pointed out issues I hadn’t noticed. They were also able to reschedule me due to last minute changes and were very flexible.

  • Review 62 (2024-09-09 - Rating: 5)

    This is our second time using Roto Rooter and we will keep going back for any problem in any home we have for as long as we live in Rockford. Austin has been our repair man both times and there arent words that will do him justice for just how amazing he is! He is so knowledgable, answers all of our questions, and I trust that he is suggesting what needs to be done and not trying to charge us for things that dont actually need to be done. On top of that, he is SO good with our dog that does not love men coming into our home to do work. He was so patient with her and helped her feel more comfortable with having him in our home as well. Roto Rooter is by far our fav workers to have come to our home!

  • Review 63 (2024-08-18 - Rating: 5)

    Arik was here very quickly. He was very thorough & very knowledgeable about his craft. Very polite & professional. He also left the work space nice & tidy. I highly recommend Roto-Rooter, & as equally equivalent, recommend Arik as technician.Thank you Roto-Rooter & thank you Arik!The Harts

  • Review 64 (2024-09-16 - Rating: 5)

    He was on time, did a great job installing sink, left me with the sink cleaner that wasn’t provided to me on the original installation, finished quickly, and was very professional and nice. Thanks so much for doing an amazing job!

  • Review 65 (2024-08-06 - Rating: 5)

    Todd is the most fabulous! It’s unfortunate we have had so many plumbing projects go wrong and needed to call in a pro, but we wouldnt want anyone but Todd! He is quick, honest, and overall enjoyable to have work on your home! We trust him with all our projects!

  • Review 66 (2024-08-12 - Rating: 5)

    Mr.Cox showed up on time we talked a bit about the job at hand and he got right to it. Johns work is top notch Id definitely recommend this man in the future. If I could give ten stars I would have. Thank you at Roto Rooter for doing this job in under 24 hours notice I can not thank you enough. 😊✌🏼 Ps his work will definitely out last the water heater that he just installed..

  • Review 67 (2024-06-18 - Rating: 5)

    I am so thankful for your services. Dillion and Craig are amazing. They both are so helpful and positive people. Craig installed 2 new toilets for me in a few hours because mine were very old! Thanks for the great job! It was nice that they came out and helped me the day I called them! I will definitely use them again if needed!

  • Review 68 (2024-07-31 - Rating: 5)

    Dylan came into a big job. A large house that had been empty for years. There was a leak in the cellar that went unnoticed because the house was unoccupied. I requested an appt. He responded the next day and on the third day, the house and toilets - both new and old - were all functioning. He is a terrific guy. Knowledgeable and thorough.

  • Review 69 (2024-07-23 - Rating: 5)

    John, knows his plumbing. I had him install a sump pump I had bought on Amazon. He had all the needed adapters and fittings, and all the nice tools needed. I also had him fix a leak I had with an older fridges filter that was inline with the pipe. The repair was quick and easy. He knows how to think outside the box to come up with a solution to odd jobs. Very satisfied with his work!!

  • Review 70 (2024-11-18 - Rating: 5)

    They keep you informed of who and when via email and text. They send you a picture of your technician with information about him. Very professional with estimates so you can choose best fit for you.

  • Review 71 (2024-12-04 - Rating: 5)

    The technician was very personable, explained the process throughout the installation. He was very curious, and followed through with everything on the initial quote. I would recommend Roto Rooter.

  • Review 72 (2024-12-26 - Rating: 5)

    We’ve used them twice now and they’re always friendly and do good work

  • Review 73 (2024-08-14 - Rating: 5)

    Prompt. Very polite. Explained my options for service. Not pushy or trying to sell me something. Explained findings after service was complete. I have used Roto-Rooter for service many times. Always, a positive experience and result! Arik my service tech was awesome! Thank you!

  • Review 74 (2024-10-05 - Rating: 5)

    Arik, thank you for taking care of my troubled drain. Arik, the technician was friendly, knowledgeable and did a great job with explaining what was going on. Fixed my drain and cleaned up the area when he was done. I highly recommend Arik with Roto-Rooter!

  • Review 75 (2024-12-01 - Rating: 5)

    Nick was amazing he explained everything he did & I would recommend Roto Rooter to anyone who has plumbing issues & the price was really reasonable alsoThanks again Nick

  • Review 76 (2024-09-27 - Rating: 5)

    Very pleased with the services we received. Prompt response and great followup. Ryan, Cory, Todd, and other workers involved were great to work with and cleaned up after themselves. Thanks to all!

  • Review 77 (2024-12-10 - Rating: 5)

    Had an issue with a pipe clog up made an appointment the same day like for one hour and a half later, but then I was given a call that they were able to come sooner like within the next 20 minutes sure enough they did Service guy Chris Ricker showed he got right to work described what was going on in the pipeline and got the situation fix Chris did a great job Thanks Rotor Rooter with your quick response I highly recommend Rotor Rootor to the job done

  • Review 78 (2024-10-03 - Rating: 5)

    Jeremy was so knowledgeable and didn’t mind me watching over his shoulder to learn about what he was doing. As a single mom I felt very safe with him in my home as well. Thanks Jeremy!

  • Review 79 (2024-06-17 - Rating: 5)

    Dillon surveyed my outside faucet issues (2), had an estimate quickly, explained each proposal (actually had 3 things done), went to work and accomplished everything quickly. Everything appears in very good order, no leaks. Have a 6 month guarantee, just call if I see leak. (Time will tell.). He was polite and personable, but went right to work. He showed me each finished ‘job’ and had me test all faucets in house before i paid, and before he left. Very good service. Couldn’t be more pleased.

  • Review 80 (2024-09-12 - Rating: 5)

    Cody was great and super fast. I thought it was going to be a couple hours and it was only about half an hour. Definitely would call him again if needed. Thank you Cody.

  • Review 81 (2024-08-07 - Rating: 5)

    Great to work with! Our water heater went out and they had someone out within an hour to look at it. Had it replaced within the day. Our technician was very nice. Will be using in the future.

  • Review 82 (2024-12-25 - Rating: 4)

    They arrived within the time they said on the first visit. They did have to return on the following day. They gave us the time frame they were going to be here. Well 3 hours later they showed up. No one even called to said they were going to be late.

  • Review 83 (2024-11-26 - Rating: 5)

    Laine was awesome! Super quick and efficient, and had a good answer for all of my questions. Great service.

  • Review 84 (2024-09-22 - Rating: 5)

    Laine was incredibly knowledgeable and helpful. We had a main line sewer clog caused by tree roots and he was able to get it taken care of in less than an hour.

  • Review 85 (2024-10-26 - Rating: 5)

    Arik was really helpful and he got the job done! He didn’t mind my kids asking him a thousand questions either :)

  • Review 86 (2024-12-13 - Rating: 5)

    Alik came out and was very pleasant and friendly. Very thorough in explaining the issue and how he was going to resolve it.Thank you! Alik . Would definitely recommend.

  • Review 87 (2024-10-02 - Rating: 5)

    Did great work. Fixed the leaking pipe in the basement quickly and professionally. Didnt charge us a fortune to do it either. We have used Roto Rooter before this and we will again.

  • Review 88 (2024-10-11 - Rating: 5)

    John was really informative about my water heater. I was expecting the worst. Because ive never had a problem up till yesterday. Im truly grateful he found the problem. Thank you, Carla Leonhard

  • Review 89 (2024-12-13 - Rating: 4)

    Quick response time. Service techs were good. Sewer line was cleared of roots which caused the backup. Cost was higher than expected.

  • Review 90 (2024-11-06 - Rating: 5)

    They were very.Professional and kept my costs down. I cant say enough to say they did a great job.

  • Review 91 (2024-12-03 - Rating: 5)

    Very professional gave me best case and worst case scenarios before starting and finished quickly while keeping area clean … very impressed and will call them again

  • Review 92 (2024-07-31 - Rating: 5)

    2 hours before the final walk through at my property I discovered a leak. Roto-Rooter to the rescue Craig listened to my concerns and identified the problem. Fixed in no time. So glad this was fixed with one phone call.

  • Review 93 (2024-07-03 - Rating: 5)

    We appreciate the professionalism and the promptness.Everyone has been so accommodating with our busy schedules. Also, we appreciate the explanation of details regarding the work which needs to take place. The staff is top notch and we will definitely use this company again if needed.

  • Review 94 (2025-01-03 - Rating: 5)

    Alex was very professional, answered every question I had. And gave me direction on what he thought would be the best option for my problem. He was very informative and educated about my issue. And was honest with letting me know how to best not have this issue return. I have always been happy with the technicians from rotorooter and I recommend you to all my friends. Ryan was also on board giving me options to solve the problem. They make a great team. I give 10 stars. Thank you rotorooter and giving me a quick repair time that works with my schedule.

  • Review 95 (2024-09-19 - Rating: 5)

    Arik was extremely helpful and personable. He shared my options, gave me good feedback and suggestions. He was not trying to up-sell me-he wanted to help me solve my problem.

  • Review 96 (2024-12-03 - Rating: 5)

    They came over in a timely manner and explained the options of what to do. Very friendly and helpful. Got the job done, very satisfied.

  • Review 97 (2024-10-02 - Rating: 5)

    Service staff were on time and well organized. The costumer was notified about the findings and the service required in a timely manner as well as the recommendations for the service needed, but not part of the staff service! I would recommend their service to friends!

  • Review 98 (2024-12-14 - Rating: 5)

    I called to request service and they came out fairly fast, Chris was able to diagnose the problem and and remove the clog. I have no problem recommending them.

  • Review 99 (2024-07-01 - Rating: 5)

    The plumber Cody was awesome! We had an emergency and he was here in less than two hours. He went above and beyond with everything we needed. He even helped us get items scheduled for the future. We highly recommend Roto Rooter.

  • Review 100 (2024-08-06 - Rating: 5)

    Chris E. Did a phenomenal job! He was very kind and professional. Anytime I hear someone having issues with plumbing, Ill definitely recommend Roto-Rooter

  • Review 101 (2024-12-03 - Rating: 4)

    John was punctual, friendly and patient with the process. He did everything in his power to get our leak fixed and our water turned back on.

  • Review 102 (2024-12-09 - Rating: 5)

    Great service and very nice. I had questions and he was happy to answer them and help me understand everything.

  • Review 103 (2024-11-13 - Rating: 5)

    Arrived on time, explained every step, pointed out things we can monitor to keep our system well maintained. Super friendly and knowledgeable.

  • Review 104 (2024-07-12 - Rating: 5)

    John Cox who was my technician was very informative on my problem with my hot water heater issue and told me what needed to be done and advised me as far as he personally was concerned on purchasing a new one. He hated the fact that he had to give me the bad news about getting one but nevertheless it was the only solution. Thank you John!

  • Review 105 (2024-06-13 - Rating: 5)

    This company is AMAZING! I had a leak and water in my basement on a Sat. Morning, I contacted several other plumbers who promised emergency service when no one contacted me I called Roto-Rooter. They answered and actually had a tech at my house in a couple hours, quick and easy!I thank you for that since my stress level was out of control! Jordan was the first tech at my house, he was fantastic, diagnosed my problem and said they could fix Sun morning. As promised the second plumber Chris was at my house tools in hand. Chris was amazing! Professional, extremely knowledgeable and super friendly.Everything was fixed in a timely manner and the price is what I expected for a Sunday service call.I actually had another leak (non related)(old pipes) the next day and they were able to send Chris back in a couple hours. Again he fixed me up! The customer service is top notch at this company, do not hesitate to call them. I hope I never need them again but if I do, Roto-Rooter is at the top of my list and I would 1000% call them again!A million thanks Chris and Jordan, give these guys a raise!!

  • Review 106 (2024-12-14 - Rating: 5)

    Great company. Tell everything you need to know about your system. Very professional. I would recommend using them

  • Review 107 (2024-12-17 - Rating: 5)

    Arik was so much help and has great customer service. Very nice and solved the issue quickly. Thanks so much!

  • Review 108 (2024-03-26 - Rating: 5)

    Nick was incredibly professional and knowledgeable. He was honest with us, did a fantastic job and you could just tell he took pride in his work. He went above and beyond for us and we are so happy he was sent to our home. As a first time home owner needing emergency plumbing work, we did not know what to expect but Nick made this as painless as possible. Definitely recommend!

  • Review 109 (2024-07-19 - Rating: 5)

    Arik did a wonderful job! My floor drain was clogged and my sink. He fixed it in a reasonable time. He was kind and professional. Defiantly recommend!!

  • Review 110 (2024-11-05 - Rating: 5)

    Very promt service. Explained options. Did not pressure to pick the most expensive. I selected my choice and they performed and dud an excellent job.

  • Review 111 (2024-11-01 - Rating: 5)

    They worked fast and were helpful figuring out what was going on and the best solution for the situation. We’ve had them out before for issues and every time they are friendly to work with.

  • Review 112 (2024-12-21 - Rating: 5)

    Very professional, kind and courteous. Explained in detail the work and cost that he would be performing. Thank you Nick!

  • Review 113 (2024-11-17 - Rating: 5)

    Price very reasonableGreat knowledge and took time to explain everything and left place how he found it…clean..Laine is awesome

  • Review 114 (2024-06-14 - Rating: 5)

    We called Roto Rooter around 4pm and by 7pm we had Robert C. at our residence. He was very polite. He was also very knowledgeable. He showed my husband what was going and then he got to work. Poor guy didnt leave here until after 9pm but thanks to him we can flush our toilets again and not have to worry about sewage coming up out of the drains. Thanks Robert!

  • Review 115 (2024-11-29 - Rating: 5)

    Very professional and did a great job on helping me get what I needed done to make sure things run smoothly

  • Review 116 (2025-01-07 - Rating: 5)

    Laine and Donnie were thorough, kind, and worked efficiently. I highly recommend!

  • Review 117 (2024-11-22 - Rating: 5)

    He did a amazing job I am so happy with your service you all are my hero’s

  • Review 118 (2025-01-05 - Rating: 5)

    Very polite and professional. I always used Pearson but never again

  • Review 119 (2024-09-01 - Rating: 5)

    Gave good service and estimate on line replacement or a problem corrected by a professional plumber it was fast. It was quick, and you only knew his stuff. Five stars

  • Review 120 (2024-11-02 - Rating: 5)

    Arik was very friendly, informative and knowledgeable. He did a nice job and would request him again for future services.

  • Review 121 (2024-11-14 - Rating: 5)

    Austin did a great job with the sink and helped me understand what was happening and why…he went the extra mile.

  • Review 122 (2024-11-14 - Rating: 5)

    Alik was awesome and got drain cleared super fast! Very outgoing and a pleasure to have in our home!

  • Review 123 (2024-09-18 - Rating: 5)

    Craig was fantastic came in did the job no complaints. Even after we found out there was a problem.

  • Review 124 (2024-10-04 - Rating: 5)

    Weve recently used their services twice for commercial level work. Once for a bathroom floor drain which somehow had sand in it, and the other, a drain in our janitors closet which was filled with sludge. Both times the service person was very friendly and professional.

  • Review 125 (2024-08-13 - Rating: 5)

    They took care of it with in 15 minutes they took time to Let me know What I may need done in the Future, God bless all of you at Roto Rooter for your timely service at my Residence,

  • Review 126 (2025-01-07 - Rating: 5)

    Was very professional and knowledgable. Highly pleased with the customer service

  • Review 127 (2024-09-30 - Rating: 5)

    Nick was top notch, very knowledgeable about the hse. Plumbing trouble and options to resolve it. Id recommend ROTO-ROOTER to anyone experiencing drainage issues. 5 stars for Nick, and ROTO-ROOTER.

  • Review 128 (2024-11-01 - Rating: 5)

    Eric was very helpful, kind and efficient! Great job and thank you so much for the service.

  • Review 129 (2024-05-24 - Rating: 5)

    Was able to have someone fix a leaking toliet within 2 hours of my calling. The scheduler was very nice. Also, the plumber kept informed about what needed to be do and what was finally done. Any questions I had were quickly answered. All in all, felt like they were very professional.

  • Review 130 (2024-02-11 - Rating: 5)

    A gentleman named Laine arrived, and after I showed him the problems I was having he gave me an honest quote before starting any work. I agreed to the work he proposed, and he quickly got to work. He was knowledgeable, respectful, and kept me informed of what he was doing through the entire process. He solved my issue, and I am very pleased. 10/10 would recommend.

  • Review 131 (2024-07-10 - Rating: 5)

    Jordan was great! Very informative, walked me through everything he needed to do. Nice customer service and he got the job done.

  • Review 132 (2024-09-09 - Rating: 5)

    Cody did a great job and was very helpful and took the time to explain everything to me. Very friendly and courteous.

  • Review 133 (2025-01-03 - Rating: 5)

    Jeremy is the best I have dealt with anywhere. Very professional and timely. Have used him numerous times and has never disappointed. Takes the time to explain the issue and makes sure it’s fixed before leaving. It shows he cares.

  • Review 134 (2024-09-27 - Rating: 5)

    Good fast work. With the camera view I could see the condition of my drain out to the main sewer. It put my mind at rest. Thanks to Roto Rooter.

  • Review 135 (2024-10-19 - Rating: 5)

    Arik was great, he diagnosed the problem right away and had the water going the right direction in no time. 10/10 would recommend

  • Review 136 (2024-11-14 - Rating: 5)

    Todd was very polite and explained everything to me. I would recommend him.

  • Review 137 (2024-12-28 - Rating: 5)

    Arik is very professional. He did a great job, listened to what the problem was & came up with the best solution.

  • Review 138 (2024-11-25 - Rating: 5)

    Great service! Technician was very informative and explained what the best solution was for our situation.

  • Review 139 (2024-04-17 - Rating: 5)

    Our technician had to come out twice this week. Once for a toilet repair and later in the week for a broken faucet in the bath tub. He did a great job. Just ask for Jeremy.

  • Review 140 (2024-12-06 - Rating: 5)

    Nick is an excellent technician. Timely, polite professional.Top marks

  • Review 141 (2024-05-14 - Rating: 5)

    Dillon was very professional . He communicated what needed to be done then recapped when he was done. My bathroom is very small and old..he had to work in tight quarters but didn’t complain. I would recommend and use him and Roto rooter again . A good experience. Thank you

  • Review 142 (2024-12-04 - Rating: 5)

    On a very busy day they took time to fit my emergency in. The tech was polite, quick and professional. The price was reasonable especially since it was an emergency call.

  • Review 143 (2024-04-05 - Rating: 5)

    Great work from the technicians that came. They were on time and promptly got into the project. I got an auguring and waterjet service and while they were at it they did a camera inspection and reviewed with me the issues they found. They did great work and were friendly answering any questions I had. I would recommend their service to anyone that wanted an opinion. I will use them again for future projects. Thank you gentlemen.

  • Review 144 (2024-04-03 - Rating: 5)

    I needed a sump pump replaced with called Roto Rooter. The guys arrived promptly and were very professional. They were friendly, easy to work with and answered all my questions. I couldnt be happier with their service and will recommend them to friends and family.

  • Review 145 (2024-07-02 - Rating: 5)

    Arik was awesome. Very friendly and honest about what services I needed. I will be calling back to schedule more work from him.

  • Review 146 (2024-10-10 - Rating: 5)

    Laine was so friendly and cleared my drain without a problem. Im so happy I called them for help.

  • Review 147 (2025-01-02 - Rating: 5)

    Chris was very helpful in explaining the situation and did what he could do to help

  • Review 148 (2024-10-23 - Rating: 5)

    ARIK DID A GREAT JOB! HE WAS QUIK TO DIAGNOSE AND SUGGEST A LOGICAL REPAIR. I WOULD NOT HESITATE TO CALL HIM OUT AGAIN. THANK YOU SO VERY MUCH ALSO TO RYAN WHO SCHEDULED ARIK OUT SO QUICKLY.

  • Review 149 (2025-01-08 - Rating: 5)

    The technician was very helpful and finished the job. An A+ from me.

  • Review 150 (2024-07-28 - Rating: 5)

    Laine came out right away on a Sunday morning, took care of us and gave us some helpful tips as well. Very professional and highly recommended.

  • Review 151 (2024-07-11 - Rating: 5)

    Craig did a great job. He was very pleasant and nice to work with. I will be using Roto-Rooter again if I need you

  • Review 152 (2024-06-17 - Rating: 5)

    I was very happy with the service. Robert was early for his appointment. He took the time to explain the process and was very professional. I am happy with the service and would refer them to friends and family

  • Review 153 (2024-06-06 - Rating: 5)

    Once again Laine came out to fix a clog in my kitchen sink. (He had been here to fix a drain in the basement a month ago.) Hes always professional, kind and courteous. He assessed the problem, found the best and least expensive way to fix it and promised to come back if it needed more attention.I will recommend this company to anyone I can. Thanks Roto-Rooter!

  • Review 154 (2024-11-11 - Rating: 5)

    Great customer service! Nick was professional, knowledgeable, friendly and very helpful. Thank you!

  • Review 155 (2024-05-24 - Rating: 5)

    We had a great experience. Our technician, Robert, was kind with my 6 year old who had lots of questions, and explained things to my husband and I very well. He fixed the problem which makes us more pleased!

  • Review 156 (2024-06-07 - Rating: 5)

    As always, this is my third time using Roto-Rooter. They always do amazing work, thank you Austin for taking the time to address every issue and explain in details what was going on.Austin fix three toilets and replace some valves.

  • Review 157 (2024-02-09 - Rating: 5)

    Awesome experience with this company and Jeremy. Fixed the immediate problems we had as well as addressing other concerns I have as well and offering advice. Jeremy was very transparent with pricing and communicative through the whole process. Will definitely use this company in the future as well as recommend them to friends and family.

  • Review 158 (2024-12-28 - Rating: 5)

    Very personable and experienced and let me know every step of the way what was happening.

  • Review 159 (2023-09-21 - Rating: 5)

    Arik and his supervisor were very knowledgeable, nice, courteous, and got the job done. Got to see my drain all the way out to the street, and everything is flowing now. Not an expense I wanted but an investment in my home. Thanks guys!!

  • Review 160 (2024-02-17 - Rating: 5)

    Recently, I had a large complex water problem involving a leak in my houses water main. Several experts had examined the problem but had not correctly identified the source. Then, while Todd Hall from Root-Rooter was here regarding a different issue, one with my sump pump sensor, he diagnosed both the sump pump problem AND the much larger water picture, which had been worsening over a four year period. Todd immediately went to work with John Cox, a Roto-Rooter employee who specializes in drainage, to craft a solution that would fix the leak without leaving my home with damage that would need a great deal of time and attention and that would not inconvenience me while the repairs were going on. They coordinated the whole project, which involved digging a 10 x 10 hole in my front yard, bringing in a boring company to go under my house to come up through the concrete floor in my basement, running the new line into the basement utility room, moving and reconnecting the water meter, refilling the hole in my yard, and everything else that was involved. Because of their careful planning and supervision, the entire job was completed in one day with no damage to deal with inside my house. The dirt refilling the hole in front will settle naturally and then be seeded with grass. No damage to my irrigation system, no plants destroyed, no holes in the walls of my house. I was amazed and thrilled. The entire crew was excellent--working quickly and steadily. They were polite and careful, very professional. They exceeded my expectations--and fears. I highly recommend this company and its employees if you are ever unfortunate enough to have a similar situation.Nancy Reese

  • Review 161 (2024-03-01 - Rating: 5)

    Laine and his apprentice were so nice and professional! They were very knowledgeable and made sure to explain everything very thoroughly so I knew exactly what was going on. We had a drain issue in the basement and while it will take some time to ensure it’s been resolved, they have a 90 day warranty on their work. I will totally mention this place to anyone that asks for recommendations!

  • Review 162 (2024-06-04 - Rating: 5)

    We highly recommend Cody at Roto Rooter. He was prompt, cheerful and respectful, even reaching out when he was running just a few minutes behind. We will gladly call on him for future plumbing problems.

  • Review 163 (2024-06-22 - Rating: 5)

    He was great ! Very efficient and clean. Will definitely be calling them back for the next project. Thank you Dillon you are awesome !

  • Review 164 (2024-10-17 - Rating: 5)

    Austin Z did a great job and very knowledgeable. Explained everything in detail and was very helpful.

  • Review 165 (2024-12-07 - Rating: 5)

    He was awesome very nice explained and answered my question I will recommend you guys to everyone thank you 😊

  • Review 166 (2024-05-22 - Rating: 5)

    Great customer service, sent someone out right away. Arik was great every step of the way. Very professional and got the job done quickly. Highly recommend.

  • Review 167 (2024-02-07 - Rating: 5)

    I was pleased with the way Jeremy fixed the drain in my basement. He explained everything that he was doing, which really made me comfortable enough to trust him again. Very pleasant and honest gentleman. He even suggested things that would help. I didnt have to wonder what time he was coming. Jeremy was on time. I will be calling him again for another project. So thanks again for sending the best technical out to unclog the drain in my basement

  • Review 168 (2024-07-17 - Rating: 5)

    All the employee’s from Roto-Rooter have been very professional and courteous. They are all skilled and very thorough. Thank You team.

  • Review 169 (2024-12-02 - Rating: 5)

    Highly reccomended! Chris got our main drain cleared very quickly and efficiently!

  • Review 170 (2024-06-30 - Rating: 5)

    Nick was very nice and very professional would recommend him to anyone got the job done fast and cleaned up after himself a+++ service if there were more stars I would use them

  • Review 171 (2024-07-05 - Rating: 5)

    Got here early. Which was great. All 3 of them where respectful and very nice. Im not much of a person to recommend but I would definitely recommend them. Thank you very much!!!!

  • Review 172 (2024-07-02 - Rating: 5)

    I stand by my previous review below as well as my new one today for another service i needed. Everyone from the phone operator to the tech is extremely kind and helpful! I was so comfortable using them because my experience has ALWAYS been great. Thank you so much! I was extremely impressed by the availability of service! They got me in within 24 hrs and also only had 2 hr time windows which was great 👍. They also sent a text with a picture of the tech so you knew who to expect was coming into your home. Overall very happy with this service and will recommend to others

  • Review 173 (2023-12-06 - Rating: 5)

    I would recommend this company to anyone needing plumbing done. They were so fast at responding and getting Craig out here and fixing the issue the same day! Craig was so professional and so kind. He took the time to look over everything and explain what was going on and walked my husband and i through the process. He even explained to us how something with our furnace was installed wrong and why we would want to look into getting it fixed. Very thorough and we highly recommend this company and Craig! Will be using him for now on for any plumbing needs!

  • Review 174 (2024-03-22 - Rating: 5)

    Chris was very efficient and extremely courteous. He was able to fix the problem promptly. He helped me with getting quotes for other projects. I could not have been more pleased with your service. Thank you

  • Review 175 (2024-10-25 - Rating: 5)

    Roto Rooter did a great job! Fast and quality work on our pipe leaking.

  • Review 176 (2024-07-23 - Rating: 5)

    One the best experience with a well qualified technician! Ariks energy and knowledge of the subject was exceptional. Thank you so much

  • Review 177 (2024-05-17 - Rating: 5)

    Lane was great. He came and handled the problem that we had. I will only call Roto-Rooter Plumbing for my future needs. Thank you again Lane, we are very satisfied with your work. 🙂

  • Review 178 (2024-06-09 - Rating: 5)

    We had spent a lot of time trying to clear the clog but were unable to get it cleared. The technician from Roto-Rooter was very friendly and professional and was able to quickly clear the clog.

  • Review 179 (2024-05-15 - Rating: 5)

    We had a pretty complex clog that was over 50ft. down our drain pipe. Robert was extremely professional and explained exactly what he was doing. James also showed up to help, and with a great team effort they got the job done. Robert even gave some great suggestions on preventative maintenance. Super impressed and would use again without even questioning it. Great job gentlemen!

  • Review 180 (2024-12-06 - Rating: 5)

    Arrived before the time quoted was able to finish the job at that same appointment.

  • Review 181 (2024-08-21 - Rating: 5)

    Dillon was incredibly helpful and knowledgeable, as well as very patient when dealing with my home warranty company

  • Review 182 (2024-06-10 - Rating: 5)

    Jordan was a fantastic rep and solved my problem very quickly! Will use you guys again if needed! Called in the morning and he came in the afternoon! Appreciate the prompt service

  • Review 183 (2024-12-23 - Rating: 5)

    Laine and his assistant came out on a Sunday night at 10pm to clear the main drain and kitchen sink line. They could have said see ya tomorrow, I know they were tired after a long day.We just finished a remodel on a house Friday and never thought to check the kitchen drain.It sat empty for 3yrs and filled with grease.They stayed until it was done and made sure all the water and sewer drained properly before leaving.Highly recommend.

  • Review 184 (2024-12-28 - Rating: 5)

    They guys polite, explained everything and worked hard on resolving the issue.

  • Review 185 (2018-12-11 - Rating: 5)

    My previous 40 gallon water heater was 20+ years old was in need of replacement. Jason came out on Dec. 6th and gave me a better deal on a 50 gallon unit than a 40 gallon. It was very convenient of him to show up after 4:00 pm to do the install since that is when I got off work. He was finished within 2 hours and Ive had no problems since.

  • Review 186 (2024-09-21 - Rating: 5)

    Excellent service very friendly and made sure everything was working and took the time for questions

  • Review 187 (2024-05-28 - Rating: 5)

    We had a two different drain cleaning companies out at location performing service and didn’t make any difference on our drain ,,, but this great service providers came and did their job perfectly in a short period of time . Thank you so much for your work!!!Definitely you will be the one we call when we need help . Thank you !!!Viki from Murphy’s Pub , Rockford,IL

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