Black Diamond Plumbing & Mechanical Inc.

Located in Rockford, Illinois

Address: 3548 35th St, Rockford, IL 61109, United States

Phone: +1 779-207-3003

Rating: 3.9

Services

Online estimates
On-site services
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-08-30 - Rating: 5)
We had Nick Br from Black diamond plumbing & mechanical come out this morning to help with a leak in our basement. He arrived so quickly and was really nice. He found the issue that was our water softener and he fixed everything. We are very happy with his work and the company. Would definitely recommend and use them again if needed.

Review 2 (2024-07-19 - Rating: 5)
We have had to use them twice in the last two weeks. They have been prompt (even early on a much needed pipe leak day). They explain the process thoroughly. We are very grateful for their excellent customer service.

Review 3 (2024-09-05 - Rating: 5)
First of all I am a hvac installer and I just had to explain to the people who think they were getting ripped off cause they could get the same part cheaper at home depot well guess what those prices that hvac companies come up with have a lot of factors into them like paying for the vehicle and insurance and maintenance and fuel costs and then they have to pay the employee for their time and they also have warranty on parts and labor plus tools to do some of the work is very expensive so sure you can do it cheaper for yourself but they didnt call you you called them cause you didnt know what was wrong and even though you paid the service call costs that doesnt cover what it costs them to send someone to diagnose the problem and also they spent time that was a waste when they could have been at a different service call helping someone else who needed help so dont ever think that hvac company are over charging or ripping people off cause they are in business to make money and also they have a lot of things that go into the price so just keep that in mind

Review 4 (2021-11-02 - Rating: 5)
Josh and Brennan arrived earlier than expected but they called first to make sure it was fine. They did a great job cleaning up my ducts. They were here for 4 hrs did a wonderful job and cleaned things up nicely. I couldnt be happier with how they explained things before getting started and showing me the before and after pictures. They professionalism was over and above. Great job guys keep up the great work. I will definitely call them again with any issues I may have so reliable.RespectfullyMichael Markison

Review 5 (2024-10-16 - Rating: 5)
I have used Blackhawk a couple of times. Great service both times!

Review 6 (2022-09-27 - Rating: 5)
Tre M. did a great job!Very professional and knowledgeable. Explained to me and showed me everything he did. Made me aware of the condition of our 15 year old furnace. Would not hesitate to recommend Black Diamond to anyone! Thank you for your expertise.

Review 7 (2020-11-24 - Rating: 5)
My experience with Axberg whats a very pleasant one. Very professional clean courteous and informational. Representative was very punctual for my time appointed. I will recommend in them to anyone who needed service at their home I would rate them as a 10, Black-diamond Axberg. Thank you for your service!!

Review 8 (2022-09-28 - Rating: 5)
Axberg ( Black Diamond ) was called in to replace my hot water heater. Eric was my plumbing tech that went the extra mile for me. Handicap and unable to go downstairs to my basement Eric took step by step pictures of all that needed done. Before and after pictures were deeply appreciated. Eric brought my old system up to code and explained everything he had to do. His knowledge and experience showed with his confidence working by himself. He made my day. --- Getting into pricing and calling around Black Diamond was pretty close on the high end for what I had done but like the old saying You get what you pay for . Thank you Eric for just doing your job your a class act.

Review 9 (2021-03-03 - Rating: 5)
Greg was very professional. He worked tirelessly to find the problem with my air conditioner. I will definitely call Axberg the next time I need work done. This is different visit, but I just had Chad out and he did a fantastic job as well. Thank you.

Review 10 (2015-08-03 - Rating: 5)
Our AC stopped working. We made an appointment online, and they were able to come first thing the next morning. They showed up 10 minutes early, and the technician was very polite and got it fixed quickly for a reasonable rate. We will definitely be using them again for our heating and cooling needs.

Review 11 (2014-11-20 - Rating: 5)
We had Axberg come and do an annual clean and check on our furnace.They called the day before to confirm what time they would be there and the technician was right on time! He was thorough, courteous and didnt try to cross-sell or oversell in any way. We will continue to use Axberg Heating for both our heating and cooling needs!Thank you, Axberg!

Review 12 (2019-07-20 - Rating: 5)
Our AC went out in a heatwave on Friday night. I called Axberg at 10:30pm (theyre open 24/7) and told them about my situation, they said they had an opening around 2pm the next day. They called me the next morning at 7:30am to let me know someone had cancelled and they could have someone over within the hour. True to their word, Zac showed up and inspected our system, our capacitor had gone bad (its usually the capacitor from what I read online). Within 12 hours of calling, the capacitor had been replaced and my home was finally cooling! It cost around $190 (There are coupons online). $190 is reasonable considering how urgent the situation was, I called late at night, someone came by and repaired it on a Saturday morning, and Zac was super helpful and courteous, and did I mention the heat wave? Though the part was probably only $20 of the cost, the outcome was prompt. I strongly recommend Axberg!

Review 13 (2018-07-09 - Rating: 5)
I have had them out twice for different issues. Both tines they were on time, professional, helpful and did a great job. Jason was awesome today fixing my clogged kitchen sink. Hopefully I wont need them again but if I do I will call them. In the past, before finding these guys, I had called other companies. Those other companies were horrible. Axberg all the way! Thanks for the great service!

Review 14 (2016-03-28 - Rating: 5)
Absolutely the best service in town. Jaren from Axeburg came to our home Easter Sunday night to fix our heater after an initial repair the day prior failed. He cleaned out our unit and replaced the faulty part again, at no charge. They really made my day and kept me and my family warm tonight. Highly recommended.

Review 15 (2016-06-04 - Rating: 5)
Our technician, Ross, inspected the air conditioning unit today. He did a very thorough job and found everything in full working order. We are very pleased with the service Axberg provides for both our air conditioner and furnace.

Review 16 (2015-09-03 - Rating: 5)
We were very pleased with the service we received. The dispatchers were very helpful and pleasant. The technicians were very knowledgeable and professional. Axberg/Black Diamond will continue to be our go to service company. We highly recommend them.

Review 17 (2015-03-21 - Rating: 5)
My family and I are very happy with the service we received. Jarron Dundas arrived even before the time we were given. He was very friendly and very clear about the problems he discovered. He gave me the cost to perform all of the work and I approved it before he started.We will gladly recommend Axberg, and especially Jarron to anyone.Dave Sharp

Review 18 (2016-01-29 - Rating: 5)
As a single woman who no nothing about my old furnace system Greg from Axberb heating treated me with courtesy respect and didnt over charge me by pretending something was wrong or that I needed a new furnace. He explained what I needed and gave me several low cost options. Also the receptionist had a pleasant voice and attitude. I definitely recommend Axberb heating

Review 19 (2015-02-06 - Rating: 5)
Mark, the service technician, not only arrived on time, he was about 5 minutes early.He was courteous and efficient. I signed up for their Crystal Club service. I am very pleased with their service. Thanks Axberg/Black Diamond!

Review 20 (2016-05-25 - Rating: 5)
Frank is Great! Came in knowing we had some requests and met our requirements with giving us insight to better options that worked for us too. Worked around our schedule to meet. Jeff and Adam did a good and speedy job on removal and install of new system.

Review 21 (2021-11-20 - Rating: 5)
Mario was polite and professional. He did an excellent job. Real person answered the phone even after hours and she was also polite and called us back promptly to inform us that a technician was on his way. Very pleased with everything.

Review 22 (2016-07-20 - Rating: 5)
I was able to get a call through for an appointment after hours for the very next morning. Mark Melaas was prompt and courteous in recharging my air conditioning. He was accurate with informing me of what was happening and what to expect.

Review 23 (2018-04-06 - Rating: 5)
From the time I called to the time my toilet no longer looked like the Loch Ness Monster was trying to crawl out of it couldnt have been more than an hour. Total. From when I called, to the when they had fixed my toilet, it was less than an hour. Fantastic people to do business with.

Review 24 (2022-04-07 - Rating: 5)
Trevor S. Was extremely friendly and professional. His service of my pipes was proficient, efficient and punctual. A big thumbs up for Black Diamond!

Review 25 (2022-08-22 - Rating: 5)
They were great!!! Friendly & professional staff, we had a new central air unit installed in the same week as our first contact with this company!!! Love them!

Review 26 (2016-01-18 - Rating: 5)
We had a good experience with Jason from Axberg. We have had 2 different outfits over and they charged more and never fixed the real issue with our water heater.I will use Axberg again and ask Jason if need arises.

Review 27 (2014-12-11 - Rating: 5)
They called ahead (so I didnt have to plan my whole day around a giant window) and the tech was knowledgeable and efficient which is amazing considering I have a hundred year old house with a boiler system. He told me exactly what it would cost and how long it would take, and thats exactly what he did.

Review 28 (2022-07-13 - Rating: 5)
They sent out their electrician after my power went out. He did an inspection of our electrical and discovered faulty breakers that could have caused an electrical fire. They came and did repair same day. Very happy!

Review 29 (2022-05-22 - Rating: 5)
Tre came to our house for an annual A/C system check. He was on time, polite, respectful, knowledgeable and efficient. He thoroughly reviewed all the details of this service call and answered all our questions. Thanks, Tre for the great customer service!

Review 30 (2015-03-31 - Rating: 5)
Thanks to Jason Schmidt of Axberg/Black Diamond plumbing div. for upgrading two of our old water valves to ball valve shut -offs. Also, for finding a leak in our old concrete double basin laundry tub. He installed a new single basin laundry tub (Mustee) and all new necessary piping. He was able to estimate the work onsite before starting. All work was done professionally and he cleaned up afterwards. Hopefully, these potential leak points have now been improved and should last a long time.

Review 31 (2016-05-18 - Rating: 5)
Serviceman was very friendly, knowledgeable, and fixed the problem quickly. He was careful not to track dirt into the house. We received same day service (actually in just a few hours). Communication was excellent.

Review 32 (2016-04-20 - Rating: 5)
I use Axberg/Black Diamond Plumbing for all my plumbing needs. They show up when they say they will and give great friendly service. Their prices are fair. I would not go anywhere else.

Review 33 (2015-10-03 - Rating: 5)
Excellent service. Weve had Axberg for a while and have never been disappointed. Our technician, Mark, was very pleasant and knowlegable.

Review 34 (2018-08-16 - Rating: 5)
Axberg came out right away and fixed our air conditioning issues that the previous company failed to recognize. Should have called Axberg first!

Review 35 (2015-06-12 - Rating: 5)
Our experience was wonderful..Kevin was polite,competent...he explained and answered all our questions and concerns ...worked efficiently and cleanly..we appreciate the Axberg/Black Diamond employs service professionals such as Kevin

Review 36 (2020-10-07 - Rating: 5)
Factory trained techs get the job done correctly the first time. A bonus? No automated answering system- a real, live, human!

Review 37 (2015-06-20 - Rating: 5)
Moving a wall vent from one wall to another went flawlessly. Very punctual and went right to work. Excellent job guys

Review 38 (2014-12-12 - Rating: 5)
A solid local company with knowledgeable employees. I wouldnt hesitate to recommend their services to anyone.

Review 39 (2016-04-20 - Rating: 5)
Greg was very professional and explained what he was doing and what worked needed to be done.

Review 40 (2021-02-15 - Rating: 5)
Called them to install a new water heater. They came the next morning. I felt bad for the technician because my water heater is located in the garage and it was 1 degree outside. He didnt complain and explained why my water heater of 5 years probably died. I was never informed by the previous installers that in a closed water system you needed a pressure tank to handle the thermal backflow. In fact I never heard of it and told installer that I would Google it. He was right. The job he did was great. I would recommend this company to anyone. By the way the installers name was Salud. He was very courteous, polite and informative. Thank you again Axberg for a job well done.

Review 41 (2017-04-09 - Rating: 5)
Love the 24 emergency service if needed. Live person always answer if I call.

Review 42 (2016-07-12 - Rating: 5)
Mark performed our semi annual service. He did a thorough job of scoping out the work before starting. He checked out the system, cleaned the condensor coils and assure me we should have a trouble free summer. We appreciate the great service.

Review 43 (2015-08-13 - Rating: 5)
The woman on the phone was polite very easy to deal with, very accommodating, I called at 7:30 and was scheduled from 12:00 to 2:00, I had asked for a 20 min call ahead and was contacted at 9:00 to see if i could be there at 9:30. Jarron was on time and in and out in 35 min. Answered all my questions above and beyond. would definitely recommend them to anyone!

Review 44 (2016-07-28 - Rating: 5)
We came home to a hot house, called numerous HVAC people to see who could come out the same day. One guy came out, looked at our system, charged us $50.00 and did nothing. He didnt even know how to run our thermostat. Today, we called Axberg. They came out, diagnosed the problem, made a special run to Chicago for the part, even fought for our 10 year warranty, and fixed it all today. They were wonderful, and saved us over a thousand dollars. We will always use Axberg in the future for any HVAC issues.Thanks so much to our service man who was so professional and curtious. And so knowledgeable.They actually deserve 10 stars. Finally cooling off!

Review 45 (2018-10-05 - Rating: 5)
I want to thank Axberg/Black Diamond for the work they just did for us it was excellenet! They were here when they said they would be. The first call to the company to the end it was a positive experience. They worked as a team , they communicated with me everything they did, they took pictures and explained what was needed. David and James did the air/furnace, Ruger and Gerad did the elctrical, Anthony and Shane did the duct cleaning. They were all very friendly, focused, professional and worked non stop. Everytime I had a question they answered it. I was treated with respect and I felt very comfortable with them in my home. When Nickolas came to give us a quote I was not sure what to expect I had read some of the reviews but he put us at ease right away. He measured showed us exactly what was needed and took pictures. He reassured us they would take good care of us. He shared about the values of the company and there customer service. They lived up to everything Nicolas said. I want to thank the whole team for making our home safe. One last thing it was also an education for us we learned so much about duct cleaning and electrical work because they took the time to explain everything they did and why they did it. Again thank you all for making this a positive experience for us!!

Review 46 (2015-11-19 - Rating: 5)
Good job done and cleaned up nicely.

Review 47 (2019-08-24 - Rating: 5)
Awesome work and good plumbers

Review 48 (2019-06-20 - Rating: 5)
Great commercial, you guys!

Review 49 (2020-09-28 - Rating: 4)
Quick response to your call!

Review 50 (2020-01-04 - Rating: 4)
Great service

Review 51 (2016-03-28 - Rating: 5)
Wonderful service!!

Review 52 (2019-02-23 - Rating: 5)
Nice place

Review 53 (2025-01-08 - Rating: 5)
Eric was a fantastic technician! He was on time, respectful of our home and dogs, friendly and was happy to answer questions. We had a hiccup after he had left and he was back first thing the next day to fix it. Great experience 👍🏻