HOTCO The Hot Water Heater Company Carolinas

Located in Rock hill, South Carolina

Address: 104 Peachtree Rd, Rock Hill, SC 29730, United States

Phone: +1 704-452-4677

Rating: 5

Services

Online estimates
On-site services
Repair services
Appointment required
Credit cards
NFC mobile payments
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-17 - Rating: 5)
Amazing customer service—I had to tip him very well. I called him about 8 times because I’m new to all this and he explained everything to me very well and was very patient. Ended up replacing my old water heater and installing a new one with a booster and he even took the time to explain to me how it works and that I can call him in one year so he can show me how to flush the water heater. 10/10 thank you very much! If anything comes up in the future I am 100% coming back to him.

Review 2 (2024-10-28 - Rating: 5)
Second review for HOTCO. After my water heater went out my Dads did. Called David and he came right out and installed a new one. Great service and great price. I’d give him 10 stars if I could.

Review 3 (2024-07-26 - Rating: 5)
Simple, efficient, practical, and professional. He gave an estimated time of arrival between 2-3pm, and I figured great, another block of time schedule type company that would maybe show up 2 hours later. He showed up at 2:14pm and got right to work.He answered all my questions in an easy to understand and non-rushed manner while he was working. He removed our old heater and installed a new 40 gallon hot water heater in roughly an hour.Ill definitely be using their services again!

Review 4 (2024-12-17 - Rating: 5)
David was awesome. Very helpful, quick response, and by far the most competitive price we found. Thorough and great quality work, and he had everything finished in an incredibly timely manner. We would highly recommend David and will be calling him for any future needs.

Review 5 (2024-12-24 - Rating: 5)
We cant say enough about David Durham from HOTCO water heating co. Our hot water heater stopped heating just 2 hours before we were expecting overnight guests on Dec 19th. We called David,explained the situation and he arrived within an hour with a new one and had it installed within no time. He is professional,efficient and a pleasure to work with. We highly recommend him and would give him more stars if we could!Del and Maureen Kendrew

Review 6 (2024-12-12 - Rating: 5)
David showed up exactly on time, completed my attic hot water replacement efficiently and left my home neat and clean without mishaps. He also quoted the best price for my job of the numerous companies I spoke with and installed a product with good reviews. His work is deserving of the many 5 star reviews he has received!

Review 7 (2024-07-01 - Rating: 5)
Great experience. David was great to work with, on the phone and then in person. Came out and replaced our old water heater with a new one and recirculating pump and did a great job with installation and clean up. While we did not go with a tankless water heater his price for that was well below what the big plumbing/HVAC shops gave as an estimate.

Review 8 (2024-08-01 - Rating: 5)
David did a fantastic job with every aspect of the purchase and installation of our new water heater. He gave us a great price, great service and was in and out in 2 hours. He offered us a free estimate and then provided next day installation. He also went above and beyond by providing us with his expertise on an unrelated issue we were having. The whole process was completely painless and I would recommend HOTCO to anybody in the market for anything water heater related. Thank you again!

Review 9 (2024-12-19 - Rating: 5)
A perfect turn key installation. David was on time and most professional in his work skills and outstanding Customer Service. No question was to small to be politely answered.Definitely the company for your next water heater replacement.Thanks again David hats off to you sir.Doug

Review 10 (2024-08-03 - Rating: 5)
David provided excellent and professional service. He thoroughly answered the many questions I had and gave a great overview of our new water heater. We discovered our existing WH was broken at 7:00 am and had a new WH installed and operating by 1:00 pm, on a Saturday!!

Review 11 (2024-07-19 - Rating: 5)
Our hot water heater was on its last leg. After talking with David, I knew we were in the right hands. He did an amazing job installing our new tankless water heater. I highly recommend him!

Review 12 (2024-11-25 - Rating: 5)
David with HOTCO was top notch in every way. The initial phone call to get a water heater replacement estimate, how quickly he was available to replace it, the information shared about the work done, timely/full communication, quality/quickness of work and the pricing were all extremely excellent. Highly recommend HOTCO, they set the bar for service.

Review 13 (2024-10-18 - Rating: 5)
David was great to work with. Very professional, fairly priced. He showed up on time, did a clean job, explained everything thoroughly, and left the area better than he found it. I highly recommend hiring him to work on your hot water heater!

Review 14 (2024-11-27 - Rating: 5)
Our hot water heater started leaking. It being old, we decided to replace it. We used Angi’s List and sent a request for quotes on a new water heater. HOTCO was the first with the quote and would be the best quote. David was also able to do it that same day. He arrived on time and was very efficient. After he finished, he went over the new water heater with us. Thank you, David.

Review 15 (2024-07-20 - Rating: 5)
Definitely recommend and will be using for any future service needed. Fast response, prompt, and professional service. My water heater’s pilot light has been going out this week and Friday evening went out again + started blinking red so I put in a yelp service request. I received response instantly and scheduled an appointment for Saturday morning.David text to confirm when he was on the way and arrived early. He was very informative about what the issues were and options for fixing. The estimate was very reasonable and we decided to proceed and fix. Service was fast and we now have hot water again with very little down time. I would recommend to everyone without hesitation- communication, knowledge, and price can’t be beat.

Review 16 (2024-08-21 - Rating: 5)
I recently had my water heater replaced by David from HOTCO, and I couldnt be happier with the service! David was professional, efficient, and completed the job in a timely manner. He took the time to explain everything to me and made sure I understood how to operate the new unit. I highly recommend HOTCO and David for any plumbing needs. Thank you for the fantastic service!

Review 17 (2024-10-01 - Rating: 5)
I reached out to David after an underwhelming expensive experience with one of the large national plumbing companies that had no resolution. David was responsive, came out within 2 hours on a Saturday, took his time to truly triage and find the root cause of the issue. He was diligent, very professional and extremely efficient. I cannot speak more highly of his service and professionalism. Passing his number to all family and friends.

Review 18 (2024-09-07 - Rating: 5)
I had the pleasure of a service call from HOTCO today to replace my ancient and non functional hot water heater. Dave was absolutely fantastic. He was very knowledgeable and a total professional while still being friendly and personable. So glad I went with them as I couldnt have been happier with the service. I highly recommend checking them out.

Review 19 (2024-03-12 - Rating: 5)
Dave was super to work with. Highly competitive pricing. Courteous, timely, did not try to over sell. Clean precise installation.Removed two 75 gallon hot water heaters and installed new tankless in 5 hrs.Highly recommended!

Review 20 (2024-07-12 - Rating: 5)
David Durham at HOTCO provided me with stellar service combined with a price that was much lower than what those two big box stores quoted me—you know who I’m talking about. Not only did I get a better price, and better service, but I got a better brand water heater (the Bradford White brand) and still came out way ahead on price. I should also mention that David’s a good guy, who really knows his stuff, and gets back to you with any questions you may have in the pre and post installation process. And he definitely takes pride in his work—no shortcuts with David. So in summary, I got a much better water heater, and better warranty, at a significantly lower price.

Review 21 (2024-06-24 - Rating: 5)
David answered me quickly and came to my house within 2 hours of me contacting him! He fixed my issue with the water heater right away at free of charge and inspected my water heater as well! David was very kind and generous with his time and knowledge. I will definitely be going to David if I ever have any issues with my water heater! Highly recommend!

Review 22 (2024-08-24 - Rating: 5)
David arrived on time after I called for an estimate and scheduling a leaking gas hot water heater replacement the day before. He did the replacement while I worked at home. About two hours later he was finished and took away the old tank. Clean and professional installation. Highly recommended. Glad to have hot water again!

Review 23 (2024-08-04 - Rating: 5)
Great company to work with! David was honest, hard working and just an all around great guy! Responded immediately and gave us a quote that was very fair. Didnt speak poorly about any previous quotes or companies that tried to overcharge us. We would like to give our highest recommendation for HOTCO! Nice, efficient and superb workmanship!

Review 24 (2024-06-08 - Rating: 5)
I was in the market for a tankless hot water heater. As I took some quotes from other companies, I came across Dave from HotCo!! After speaking with him, heis quote Blew me out of the water. I had to do some research because the price was too good to be true. Came across nothing but five star reviews so I gave him a chance and he did not disappoint. I can’t thank Dave and HotCo enough for installing my tankless hot water heater within two days of accepting his quote. He was clean and he couldn’t have been more of a gentleman to my wife who was here during the appointment. If I could give him 10 stars I would. I recommend him to anybody who is looking for an upgrade in the hot water for their home. You will not be disappointed and your wallet won’t be either.

Review 25 (2024-12-13 - Rating: 5)
This is my second purchase from David and like the first, he was prepared, organized, professional and in and out in under 2hrs for a full replacement. I call HOTCO and only HOTCO because of David. He does it all from quote to install and removal.

Review 26 (2023-01-24 - Rating: 5)
David was fantastic and very informative in choosing the right tankless water heater for our home.His prices are very competitive and installation was quick! Could not be happier with his services!

Review 27 (2024-07-31 - Rating: 5)
I had a wonderful experience. I called at 9:40am for help with my water heater, and had a new one installed before noon. Great service, super helpful, highly recommend. David took time to explain to me what he was checking and to answer all of my questions.

Review 28 (2024-07-19 - Rating: 5)
Excellent service! David promptly responded to my plumber request and gave me a quote immediately. Didnt try to upcharge or sell me anything, just got the job done. Replaced my leaking water heater in an hour. Prices are very reasonable. Will be recommending you to anyone that needs a plumber! Thanks again.

Review 29 (2024-10-17 - Rating: 5)
My technician David was fantastic. Very personal, tool the time to explain the findings and work done. Very happy with his professional work.

Review 30 (2024-05-20 - Rating: 5)
David was quick to respond when our water heater broke. He was pleasant and informative on the phone about everything his company could offer. We chose him to install our new attic unit. He did a terrific job, taking precautions to ensure cleanliness and unnecessary damage to our floors/ceiling. After installation, he explained what he had done, and educated us on the main components of the unit. He also walked us through the very good warranty his company offers. And then, without making us feel rushed or uncomfortable, he was answered any other questions we had. We highly recommend David for your water heater needs.

Review 31 (2024-10-16 - Rating: 5)
Dave D. Was my installer showed up on time completed the job in 1 1/2 hrs. He ran into some slight electrical problems with the wiring in my house but immediately solved the problem and finished the installation. Would definitely recommend Dave.

Review 32 (2024-08-18 - Rating: 5)
David was extremely helpful, friendly, and honest. He was also able to come out and replace our hot water heater right away. I appreciate that I now have someone I can trust.

Review 33 (2023-06-22 - Rating: 5)
David with HOTCO has helped me out twice in the last month. Upon meeting him it is immediately evident how competent he is and that I was going to have a smooth experience.First was replacing a 25+ year old hot water heater where he had an instant quote, ready to replace on the spot no BS and did great work. He even moved the unit over for me a couple of feet to help free up some wasted space in the garage. Price was significantly better than other quotes I had received.Secondly, David helped me out on another property add a HPR valve discharge pipe and have it terminate outside the home to satisfy an FHA inspection. I called David late in the afternoon and he came out the next morning and was done by 9AM.I will recommend this company to anyone in need of water heating related services.

Review 34 (2024-09-13 - Rating: 5)
David was extremely knowledgeable, explained everything up front regarding the differences between tank and tankless options, pros and cons etc. showed up on time and did efficient work. Would definitely recommend!

Review 35 (2024-06-03 - Rating: 5)
David was amazing! A Superman of hot water heaters. Not only was his price more than $1000 less than another estimate I had gotten, he was here within 2 hours of my calling plus changed out the heater in 1 hour! Excellent job! Highly recommend!

Review 36 (2024-04-26 - Rating: 5)
Thank you David from HOTCO. You responded so quickly to my inquiry about my hot water heater gushing water from the bottom. You were calm during my panic and you were the only one who told me how to shut the water off to the hot water heater. I would highly recommend HOTCO for plumbing needs.

Review 37 (2024-07-16 - Rating: 5)
David was quick to call back in relation to our hor water heater problem. Took the time to give us some much-needed info about what we would be facing in the near future. Altho we ended up not needing Dave at this time, we will definitely reach out to him in the future. Thank you, David, for your honest candor & the specifics related to our situation. God bless!

Review 38 (2024-10-09 - Rating: 5)
HotCo is hands down the best water heater company out there. I called Dave about my broken tankless heater one afternoon. By the next afternoon I had a new unit and hot water again! The price was so much more affordable than the big name companies. I can’t say enough about Dave’s professionalism and the quality of his work.He also came back a year later - free of charge - and showed me how to clean and flush the water heater.

Review 39 (2024-06-26 - Rating: 5)
My elements had went out in my hot water heater. We had been taking cold showers for a few days and enough was enough. We got in contact with Dave. He was at our location within 30 minutes. He was courteous, professional and highly experienced. He replaced elements and thermostat. Our water was hot about 45 minutes after and we were taking hot showers again. We’ll definitely reach out to them first with our plumbing needs.

Review 40 (2024-04-16 - Rating: 5)
Outstanding experience! David was quick and responsive on the initial call. Exceptionally knowledgeable about hot water systems, he helped us in choosing the correct system for our home, a tankless water heater. He worked very hard in a very difficult circumstance: moving 2 tanks, an 50 and 40 gal, out of an attic with ceiling ladder access and finished the job in under 4 hours. A pleasure to work with. Also, extremely courteous to us and conscientious about our home. Took care of it as it was his own.

Review 41 (2023-11-27 - Rating: 5)
We called David this AM and he came out about an hour later to change out our 28-year-old water heater. He was very knowledgeable and did great work. His pricing I felt was reasonable and I would not hesitate to recommend him to anyone.

Review 42 (2024-09-23 - Rating: 5)
Came out right away. took the time to expletive details. did everything he said he would do and then some. i am in the rehab business and i can’t say that i have ever had a contractor this awesome!! highly recommend David!!!

Review 43 (2024-12-08 - Rating: 5)
My experience with David Durham was excellent. I appreciated his professionalism and timely service..will definitely recommend!!

Review 44 (2024-06-27 - Rating: 5)
Excellent from the first call, arrival for estimate, I put him off while I got other quotes- should have just said “do it”. He comes with everything at the ready- no delays, and great installation results! One man operation, top performer! Ready hot water throughout, maximum efficiency, and competitive pricing!

Review 45 (2023-12-21 - Rating: 5)
David was prompt, knowledgeable, and provided over the top service at a fair price. He provided a quote and came out to replace my heater the same day, working around my schedule the whole time. Will definitely use David for any future water heater needs and would recommend his services.

Review 46 (2024-04-11 - Rating: 5)
David from HOTCO installed my hot water heater today and I highly recommend this company!! I am not big on reviews but I met with several companies before going with HOTCO and experienced sales people being rude in my home, insisting I sign a contract and refusing to cancel home estimates. I am a veteran and a single mom and this was all very stressful for me. Thank goodness I found David and HOTCO bc I was ready to try to do it myself which would have been a nightmare. Right from the start David was professional, knowledgeable, patient and made me feel heard and valued as a customer. I can’t recommend enough and I wish more people and companies operated like this.

Review 47 (2024-12-23 - Rating: 5)
Very responsible, fast and efficient.David is very friendly.

Review 48 (2024-06-27 - Rating: 5)
David was friendly, knowledgeable and shared some valuable insights for us moving forward. We appreciate the consideration and his customer service! Job well done!

Review 49 (2024-02-26 - Rating: 5)
I highly recommend David with HOTCO for your tankless water heater repair and/or installation.Every once in a while you come across a professional, knowledgeable service provider that is honest, responsible, does good work for a fair price and provides excellent craftsmanship. Dave with HOTCO is that service provider.After receiving quotes that were 2X and even 3X a fair labor price using a lesser product, I selected David and could not have been more pleased with his work which was done in half the time that was estimated by other providers.I almost hope something else breaks so that he can fix for me. Thanks David.

Review 50 (2024-12-10 - Rating: 5)
Excellent service!! David came out immediately, and was very knowledgable. I highly recommend this company!!

Review 51 (2024-04-20 - Rating: 5)
Called on a Saturday morning thinking we would have to wait until Monday to get our hot water heater replaced….nope David came out within the hour, took the old one & replaced the new one! David was amazing! Will definitely recommend to friends & family!

Review 52 (2024-11-14 - Rating: 5)
Im so thankful that I had the best person to fixed my gas hot water tank and the company name is Hotco and his name was David he is very good 🙏

Review 53 (2023-10-02 - Rating: 5)
At my home in three hours after the call, David did an excellent job replacing a water heater and he installed a filter system I had bought in the process. Even with the best price to start, he went out of his way to make things perfect.

Review 54 (2023-11-19 - Rating: 5)
Dave was wonderful! He came to help me literally within an hour of me calling for help. He was very professional, respectful of my property and my yappy little dog. He had the job done in less than an hour, and his pricing was the most reasonable out there. I would highly recommend his services.

Review 55 (2024-09-19 - Rating: 5)
5/5, he did great work, got me into the schedule for a new water heater fast, and was the best price i could find!

Review 56 (2024-04-04 - Rating: 5)
I just had a wonderful experience from this company! They came out to look over my water heater and gave me every scrap of information possible so that I could make an informed decision. The technician encouraged me to compare prices and said if you find something cheaper, I will match. From beginning to end this experience was professional and customer centered. I highly recommend this service to anyone in need!

Review 57 (2024-08-03 - Rating: 5)
I had a leaking water heater in a partially flooded crawlspace and Dave came out the same day and did a great job installing a new water heater quick.

Review 58 (2023-11-05 - Rating: 5)
David was awesome! Very knowledgeable, professional and made it happen quick on a Sunday! Will definitely recommend 100%! Thank you!!!

Review 59 (2023-08-17 - Rating: 5)
Our hot water heater needed to be replaced and I contacted HOTCO through Angie’s List. I received a call back within the hour, and David was at my house in less than 2 hours replacing the unit! He was very professional, and explained exactly what needed to be done, and how much it would cost before starting any of the work. He did an amazing job, and the whole experience was seamless. I would recommend David to anyone needing this service!

Review 60 (2023-12-01 - Rating: 5)
The owner of Hotco is named Davidand he is the most kind and friendly Person. From the moment that I spoke with him till the time he finished the job, he was energetic, polite, kind, and thoughtful, lHe was excellent at the job that he did. His work was ii impeccable. I am thankful that we got him to work on our hot water heater situation. If anyone ever needs a good hot water person, he is one of the best! give him a call and he will take good care of you. Thank you, David for rescuing us in our need to have a new water heating system. you are the best! big Thank you

Review 61 (2024-12-11 - Rating: 5)
Easiest to deal with. Very substantially beat big box quotes with regard to quality, time and cost. Highly recommended.

Review 62 (2024-01-17 - Rating: 5)
Technician showed up on time. Gave detail information on what the problem and solution was for our unit. He was time efficient and thorough. The price was fair and the Tech was extremely professional. Great Service!

Review 63 (2023-08-31 - Rating: 5)
Dave was great! He got the job done quickly and had my water heater up and going in under an hour. Pricing was extremely reasonable, he gave me good advice on next steps, and he also made me laugh (Id add an extra star if I could). Hell be first on my list to call in the future.

Review 64 (2023-09-26 - Rating: 5)
I can’t thank David enough for the wonderful job that he did installing our new tankless water heater. His professionalism and dedication to his job really raises the bar for the plumbing industry. David figured out the problem immediately and the water pressure in our house is now better than it has been since we moved in 27 years ago. His price was very fair. Thanks for your help!

Review 65 (2023-09-12 - Rating: 5)
David was very professional and very responsive from start to end. His explanation was very thorough and his quote was very competitive with excellent quality of the product and the service. He was easy to communicate and highly responsive. The work was completed exactly as explained within a shortest time (We discussed the work in the afternoon and the installation work completed in the morning right on time as it was promised!). I will certainly recommend HOTCO for anyone out there looking for reliable quality work and excellent customer service.

Review 66 (2024-02-20 - Rating: 5)
David was great! Showed up on time, was very knowledgeable, and kept our water heater in good shape for the next year.

Review 67 (2023-06-29 - Rating: 5)
David was a pleasure to work with, he came on time diagnosed the job right away and fixed my tankless water heater for a very fair price. Also hes a really nice person. Thanks David, best plumbing experience ever.

Review 68 (2023-05-06 - Rating: 5)
David showed up within 30 minutes of me contacting Angie for water heater repair assistance. The job itself, which was a complete replacement of my water heater, took no more than 90 minutes. Repair cost was very affordable. David is very friendly, professional and a pleasure to do business with. I highly recommend HOTCO for any plumbing needs you may require,

Review 69 (2023-11-10 - Rating: 5)
Thank you so much! He installed an expansion tank, a pressure release pipe, and more. We had an issue that came from the water pressure being on and off and he came back and helped source the problem and fix it! An amazing experience. I highly recommend this company for any water heater needs!

Review 70 (2024-09-03 - Rating: 5)
David did a great job and I would definitely recommend Hotco. Service and price was excellent.

Review 71 (2023-09-27 - Rating: 5)
David did a great job removing our 25 year old water heater and took the time to assemble a new water heater closet and position valves for easy access. He spent extra time securing the closet and insulating the water pipes as well. David and HOTCO know how to prioritize and get you back into having hot water!! Please use them, you will be very happy you did!!

Review 72 (2023-09-09 - Rating: 5)
I have never had such a wonderful, quick and thorough experience before I worked with David. David is one of the most professional, knowledgeable and honest person who provided plumbing service.He didnt think of making or extracting money. Instead, he provided most honest suggestion which saved me a lot of money. His charges are super nominal and work is tremendously thorough.I would not recommend anyone else above David for your plumbing issues. He is the best. Thanks David!

Review 73 (2024-07-15 - Rating: 5)
Very fast and excellent service . Honest about the work needed , highly recommend !!! Thank you for the great and friendly service ! This will be my one and only water heater repair service !

Review 74 (2023-11-24 - Rating: 5)
Very impressed with David’s fast response time and workmanship, I called at almost midnight on thanksgiving and he returned my call 7am the next morning! New water heater is in less than 1.5 hrs, family appreciated! Thanks again

Review 75 (2024-03-06 - Rating: 5)
Huge fan. Dave was on time, and honest about the replacement. Gave me an intermediary fix, or the more expensive long term fix option, which as an investment property owner was incredibly helpful in making a decision. Even going with the more expensive option, it was less costly than the competition. Plus, he came back less than 24 hours later and completed a fairly large job

Review 76 (2023-07-21 - Rating: 5)
We had family in town and the old water heater was shot. David got our water heater replaced in less than 24 hours, and did a great job at a great price. Highly recommend!

Review 77 (2023-06-13 - Rating: 5)
David Durham was very professional efficient and fairly priced. He gave me a quote without needing to visit house and I was able to schedule the installation on a convenient day and time. He was in and out within 90 minutes including removal of old tank and installation of a new pressure reducing valve. I would recommend him highly to other customers.

Review 78 (2024-06-26 - Rating: 5)
Great experience from estimate to installation. On time, good communication, with water tight work. Definitely the place to go for your plumbing needs.

Review 79 (2024-01-01 - Rating: 5)
David from HOTCO is awesome! Very knowledgeable and thorough with his assessment of hot water heaters. We had hot water heater problems the weekend before Christmas. David came out the day we called him and confirmed our hot water tank was finished. He came prepared onsight with various tank sizes on his truck and also tankless systems. After discussing all the options, we decided to go with the tankless system and he installed it on the spot immediately. I cant say enough good things about David (HOTCO)....he will definitely do his best to help you might the right decision for your hot water needs! HOTCO will be our choice to use for all our future hot water needs.

Review 80 (2024-06-21 - Rating: 5)
David was very knowledgeable and competent. Would recommend this company and feel safe knowing they did my water heater.

Review 81 (2023-12-07 - Rating: 5)
David was timely with his quote, reasonably priced, and very efficient. Hot water heaters is his business and that shows. In and out in 2 hrs. He provided the same product as quoted by a “big name” at hundreds less and included a lifetime warranty where others fell short without paying extra for more years. Highly recommend this company.

Review 82 (2023-12-11 - Rating: 5)
Honestly one of the best encounters I have ever had with a home contractor. Very quick and easy communication. Honest explanations of everything without unnecessary upselling. Went from a wrecked water heater at 11am on a Sunday to hot water by 5:30 that night.

Review 83 (2024-05-14 - Rating: 5)
OMG! HIGHLY HIGHLY recommend. I would give 10 star if I could!Quick, knew the issue before showing up - quick and great service. GREAT price! I cant speak highly enough of David and HOTCO!

Review 84 (2024-07-06 - Rating: 5)
The service was great. David came out and fixed the problem for us. That was more complicated than expected. Great customer service in a timely manner. Thanks a lot.

Review 85 (2023-12-28 - Rating: 5)
I had been out of town in Arizona and came home at night to a 20 year old water heater that had failed in spectacular fashion and was shooting water out of the top through the vent pipe and had flooded my garage. I called HOTCO first thing in the morning and David had an opening in his schedule and came over within 45 minutes. He explained what had happened and what needed to be done, and he had my old water heater replaced in about an hour. He was very knowledgeable, friendly, professional and his prices are extremely fair, much cheaper than the big HVAC/Plumbing companies in Charlotte everybody has heard of. I would definitely recommend him if youre in need of a new hot water heater.

Review 86 (2024-06-21 - Rating: 5)
David from HOTCO was amazing! Prompt arriving, thorough explaining everything, and quick to find the solution to - and fix - our problem! Absolutely amazing!

Review 87 (2024-05-14 - Rating: 5)
HOYCO came the next day, very promptly, got the job done, and a much better Price and a lot of other plumbers that I tried. I would highly recommend him to repair or replace a hot water heater.

Review 88 (2023-09-05 - Rating: 5)
Came out on a holiday weekend and replaced our hot water heater at a fair price. Service was fast. He cleaned up and was out in an hour. Explained everything he did and all warranties. Highly recommend.

Review 89 (2024-11-12 - Rating: 5)
Awesome response and customer service. I live in a very rural community and they helped me the same day!

Review 90 (2023-12-28 - Rating: 5)
Noted water pouring out the bottom of our hot water heater with a house full of guests. Called after 5pm and sent pictures. Came at 9am the next morning and had a new tankless system by noon. Half the price of other quotes and put it in the same spot as the old heater when other quotes wanted to relocate it to be closer to the gas meter. Top notch job! Thanks!

Review 91 (2023-11-03 - Rating: 5)
I really enjoyed working with David and appreciate that he specializes instead of trying to be everything to everybody. Very nice guy and very professional and install looks good along w attention to detail.

Review 92 (2023-08-04 - Rating: 5)
This gentleman has a great business. He was very helpful, professional and had amazing customer service. His pricing was very reasonable as well. He brought out our hot water heater and installed it in less than 2 hours. I will recommend his business to all of my friends, family and neighbors.

Review 93 (2023-02-12 - Rating: 5)
David was very attentive, professional, and kind. His pricing is affordable; after getting several quotes from different companies his pricing was the most affordable and the best value. He was also wonderful about working with our crazy work schedules for the replacement of our hot water heater. I highly recommend him ⭐️⭐️⭐️⭐️⭐️

Review 94 (2023-08-20 - Rating: 5)
David was flexible, extremely punctual and did a great job with our new water heater installation. Highly recommend.

Review 95 (2024-02-29 - Rating: 5)
David with HOTCO has serviced our tankless water heater and installed a water conditioner at our house. There are many things we have to be concerned about but our water system isn’t one of them! He is always prompt and professional. We have referred HOTCO to all our friends. I recommend him to anyone who needs help with their water heater.

Review 96 (2022-12-22 - Rating: 5)
David was prompt, professional and went out of his way to exhaust all options to reduce my costs rather than take the easy way out and sell me a new unit. I would highly recommend to anyone looking for a reliable plumber.

Review 97 (2023-02-19 - Rating: 5)
The crew at HOTCO is unmatched. David was incredibly timely and responsive. He was very upfront and honest with costs and times. Even with our tank going down on a Sunday they were able to make the change and get us up and running again. Much preferred over the large companies that don’t give you that true customer care like David offers.

Review 98 (2024-09-28 - Rating: 5)
Did a great job very nice and professional service. Will recommend to anyone needing their services.

Review 99 (2024-04-16 - Rating: 5)
Absolutely wonderful. I would certainly recommend HOTCO. They replaced my water heater the same day I made the call and were $3,600 less than a national chain quoted.

Review 100 (2024-07-19 - Rating: 5)
I am an old man and an engineer. David and hotco are the best. I will never call anyone else. Honest and prompt

Review 101 (2023-06-20 - Rating: 5)
David was great! So glad we found him and didnt go with the box store contractor! When we called he was there within the hour! Such a great experience in a frustrating situation!

Review 102 (2024-08-11 - Rating: 5)
David was prompt, efficient, and took the time to explain what he was doing and why.

Review 103 (2024-11-13 - Rating: 5)
Great customer service. Took time to explain everything. Extremely reliable prompt and on time.

Review 104 (2023-11-09 - Rating: 5)
David was wonderful to work with. He provided all the information I needed to make an informed choice when I had a conventional water heater go bad.

Review 105 (2023-05-12 - Rating: 5)
A++ from start to finish! Dave was out the same day to quote our replacement, install was scheduled just as quickly. Top to bottom this company has great service, value, and pricing.

Review 106 (2023-09-02 - Rating: 5)
David was wonderful to work with. He diagnosed and explained a few different solutions and helped us choose the best one. We would recommend him to anyone!

Review 107 (2024-11-28 - Rating: 5)
You could not find a more the knowledgeable, honest person to take care of your hot water heater.

Review 108 (2024-06-18 - Rating: 5)
David is great knowledgeable and personable. More than fair pricing and very quick service. I would highly recommend him over any of the bigger named companies in the area.

Review 109 (2023-04-03 - Rating: 5)
David was a savior. He quickly replaced my water heater and did a great job.Definitely recommend this company.

Review 110 (2024-09-08 - Rating: 5)
Fantastic job very fast efficient and professional. Explained everything and was thorough. Excellent job

Review 111 (2024-05-25 - Rating: 5)
Thank you Dave! I absolutely recommend HOTCO!Super reliable company, super fair prices, and super friendly and fast service! What a blessing to have a company not just trying to take all your money!

Review 112 (2023-01-14 - Rating: 5)
Its hard to find good customer service these days and rare to find amazing customer service. But amazing customer service is exactly what we found with David at HOTCO!! I called him Friday night and he arrived on Saturday promptly at 9:00 am to service our water heater. David knows water heaters and Im so thankful I found the HOTCO website. Weve already shared his contact info with family and friends in the area. Give him a call. You will be glad you did!!

Review 113 (2023-05-15 - Rating: 5)
I am so grateful that the response of HotCo to repair my broken tankless water heater was very much faster than I am to write this review. I discovered that my water heater was not working on Saturday the day before Easter. I searched for a company to repair it on Angi’s list and within 5 minutes HotCo replied. He also happened to be near and was at my house in perhaps 10 minutes. He assessed the needed repair, ordered the part and returned to install it and do overdue maintenance as soon as the part arrived. I do highly recommend HotCo for quick quality service at a very reasonable price. I will continue to work with this company for repairs and regular maintenance.

Review 114 (2024-03-05 - Rating: 5)
Hotco is a great company and they have values. David is very knowlegable and honest. More companies need to be like this one and more business owners like David.

Review 115 (2023-12-15 - Rating: 5)
David provided great service and was very clear and transparent about what I needed and what my options were. I would definitely recommend him and use him again in the future.

Review 116 (2024-07-24 - Rating: 5)
Came in a timely fashion and did the work for a very fair price. Would recommend to anyone who needs work

Review 117 (2024-11-01 - Rating: 5)
Top notch. Wouldn’t want to shop or work with anyone else. Highly recommend!

Review 118 (2023-03-22 - Rating: 5)
Cant do better than Dave. From realizing my water heater was leaking to completely new one, 2 hours. That includes his travel. Highly recommend.

Review 119 (2023-12-04 - Rating: 5)
Smooth process from start to finish .. David showed great Communication and Installation skills .. Up and Running with Zero Stress .. Reasonably priced with quality workmanship .. Recommend Highly .. My Thanks to David and HOTCO !!

Review 120 (2024-10-28 - Rating: 5)
David was very prompt, very informative, and very reasonable in his pricing. Called him on a Sunday nite, and he came out early the next morning. Obviously he was not out to take advantage of anyone. Very nice individual.

Review 121 (2022-12-17 - Rating: 5)
Our aging hot water heater decided to fail at the worst possible time. Calling around nobody was in a big hurry to help. Luckily I found David at Hotco, who was willing to help quickly. He was upfront, professional and efficient. Hotco is a breathe of fresh air in a time when customer service is an afterthought for most companies! I highly recommend them!

Review 122 (2023-01-22 - Rating: 5)
It was a chance meeting in Home Depot that brought us to David. He came to the house and helped out with our water heater installation on the spot. Highly recommend.

Review 123 (2024-02-09 - Rating: 5)
Great to work with. Direct and clear communication. Efficient and timely. I could have saved my self some time and hassle by calling this company first.

Review 124 (2024-04-18 - Rating: 5)
Mr. Durham does an excellent job. His plumbing knowledge is superior. I will use him again.

Review 125 (2023-01-18 - Rating: 5)
It’s was areal pleasure to do Business with Mr. Durham, owner and Technician of “HOTCO” CO. They were at my house in less than half hour since I’d place the call for help. Very knowledgeable person and very reasonable price to fix my Hot Water System. I highly recommend HOTCO to my Friends and Family.

Review 126 (2023-06-27 - Rating: 5)
David was on-time and replaced our tankless water heater right away. Highly recommend him!

Review 127 (2024-11-11 - Rating: 5)
Excellent quick service, not a sales man, saved us thousands over the big guys’ quotes. Highly recommended!

Review 128 (2023-04-27 - Rating: 5)
David was Honest, Professional and Friendly. He did an amazing job. Highly recommended.

Review 129 (2022-12-23 - Rating: 5)
Hotco provided professional and timely service. When my hot water heater went down, David came and quickly determined what was wrong and got me back up and running.

Review 130 (2023-11-25 - Rating: 5)
Great price, quick and efficient install, got our family out of a pinch over the holiday week. Would definitely recommend to friends and family.

Review 131 (2022-12-26 - Rating: 5)
David was very helpful. He help me resolved my problem in less than five minutes. I would definitely call David again.

Review 132 (2024-06-19 - Rating: 5)
Great service. Expert advice. Competitively priced. And on time. Definitely recommend their services.

Review 133 (2024-08-25 - Rating: 5)
Great installation and service support. Highly recommended.

Review 134 (2024-04-03 - Rating: 5)
David showed up faster than I thought possible. He put in a new water heater in an hour. He saved the day!

Review 135 (2024-11-08 - Rating: 5)
Very knowledgeable and courteous; a great company.

Review 136 (2024-08-21 - Rating: 5)
HotCo arrived on time was very efficient in installing the new water heater. They took the time to explain how the new controls work and the warranty. Great Job and I recommend calling HotCo if you need a repair or replacement to your water heater.

Review 137 (2024-03-07 - Rating: 5)
Great service!!! David was so helpful and efficient. I definitely recommend him. Very pleased

Review 138 (2024-02-06 - Rating: 5)
Showed up within an hour of commissioning and got the job done. Answered all of my questions. Great work

Review 139 (2024-11-20 - Rating: 5)
Excellent service very efficient great work.

Review 140 (2024-06-15 - Rating: 5)
Dave with HOTCO was very reliable, quick to respond, efficient, and knowledgeable.

Review 141 (2023-08-15 - Rating: 5)
Great, same day service. I highly recommend.

Review 142 (2024-07-12 - Rating: 5)
David was a pleasure to work with. After receiving multiple quotes, David was well below all other options. He showed up on time, got the job done very fast, and was very friendly. If you want a straightforward and smooth experience this is your guy.

Review 143 (2023-02-17 - Rating: 5)
David to the rescue again. This is the second time he has saved us. Excellent service. Definitely recommend.

Review 144 (2023-02-06 - Rating: 5)
Great service, came same day, quoted price and installed. Does excellent work, would use again if needed!

Review 145 (2023-11-28 - Rating: 5)
David did a great job and was professional and friendly. Highly recommend.

Review 146 (2023-11-15 - Rating: 5)
David was amazing. Quick, efficient, knowledgeable service. Would absolutely recommend.

Review 147 (2023-12-31 - Rating: 5)
David was very friendly, on time and did what I needed. Also reasonably priced.

Review 148 (2024-07-02 - Rating: 5)
Excellent Service! Fast, friendly, and great work.

Review 149 (2023-07-06 - Rating: 5)
Great guy, prompt, straight to work and in and out with a very professional job in no time. Really impressed and highly recommend.

Review 150 (2023-02-10 - Rating: 5)
David is awesome, no hassle, creative to exceed my needs in placement of unit and reasonably priced.

Review 151 (2023-11-07 - Rating: 5)
Great service, super responsive, quality craftsmanship, nice attention to details. Thanks for your help when I needed you.

Review 152 (2023-07-18 - Rating: 5)
Dave did an awesome job with our Tankless Water Heater. Would hire him again

Review 153 (2024-06-30 - Rating: 5)
Fast service. Very professional. Very easy to work with. Thanks for all your help!

Review 154 (2024-05-16 - Rating: 5)
Very satisfied with service, response time and price. A phone number I’ll be keeping and sharing.

Review 155 (2024-05-26 - Rating: 5)
Great guy. Quick and excellent service!!100% recommend!!

Review 156 (2024-07-12 - Rating: 5)
So efficient, great price, would highly recommend!!!

Review 157 (2024-04-23 - Rating: 5)
Awesome service. Very efficient and professional. Would highly recommend!

Review 158 (2024-06-04 - Rating: 5)
David from Hotco answered all my questions about replacement hot water heater with clarity and courtesy. Our problem was attic location and small opening to attic. He suggested a solution to our problem which allowed us to have a 50 gallon tank that would fit through opening. The very next day it was installed. His price was very reasonable and unit is rated high on internet sources.

Review 159 (2023-04-25 - Rating: 5)
On time, responsive, and professional. Explained me options and helped me decide on what I needed but didn’t oversell or pressure.

Review 160 (2023-12-19 - Rating: 5)
Awsome .could not have been any better.David is a Refreshing and wonderful Person

Review 161 (2023-06-20 - Rating: 5)
Very prompt service and explained the details of how to perform ongoing maintenance. Great value and very professional.

Review 162 (2023-12-15 - Rating: 5)
Excellent work. Competitively priced. Responds very quickly.

Review 163 (2023-01-26 - Rating: 5)
Excellent work, top quality, very pleasant people. I would definitely recommend them.

Review 164 (2023-09-29 - Rating: 5)
Great experience, very professional installation. Totally satisfied.

Review 165 (2024-01-02 - Rating: 5)
Very professional, good prices,on time, very efficient in his work cleans as he goes

Review 166 (2024-09-28 - Rating: 5)
On time, great price, great value

Review 167 (2023-08-04 - Rating: 5)
Was on time and got job done fast for sure. Will definitely recommend u!!!!

Review 168 (2023-04-25 - Rating: 5)
Service was prompt and professional. Very high quality. It was the best service I have gotten in a long time.

Review 169 (2024-04-06 - Rating: 5)
Very happy with the quick and professional hot water heater replacement. The price was good too. I would recommend Hotco.

Review 170 (2024-02-03 - Rating: 5)
Dave was awesome! Had him over for what we thought was a straight forward fix. Not only did he handle the unexpected complexity of the job like a pro, he stayed on it until he fixed it the same visit. Great work, great price and would go to him again in a heartbeat. So happy!

Review 171 (2024-09-27 - Rating: 5)
In out done. Very professional.

Review 172 (2024-03-25 - Rating: 5)
David was the best. From start to finish he was timely, reasonably priced and very professional. Highly recommend.

Review 173 (2024-04-18 - Rating: 5)
David provided fast and fair service with a single phone call. Your heart drops when you see your water heater leak, but don’t fret. Just call these guys. Would give 6*s if I could.

Review 174 (2023-10-11 - Rating: 5)
David is excellent!!! We call him at night and came out first thing the next morning earlier than expected. Replaced our hot water heater, brought everything up to code, and explained everything. Highly recommended! Stop reading and call him NOW if you need help!

Review 175 (2023-02-21 - Rating: 5)
David was very helpful...quick to respond to all questions and highly professional.

Review 176 (2023-09-01 - Rating: 5)
I had a wonderful experience and I would highly recommend this business to others. David was the best!

Review 177 (2023-07-13 - Rating: 5)
David was fabulous. Highly recommend.

Review 178 (2023-04-18 - Rating: 5)
David is fantastic and truly a professional on all levels. He helped replace our water tank when it leaked and throughly explained what to expect before and after installation. Highly recommend and thank you again David for all your help!

Review 179 (2023-08-11 - Rating: 5)
David was very fast, knowledgeable, courteous and professional. Explained all.Consulted us on plan and options. Same components installed at half the price offered by most-advertised firm in CLT, NC.

Review 180 (2023-10-25 - Rating: 5)
Davids service was exceptional 👌.

Review 181 (2023-09-12 - Rating: 5)
Quick to respond, knowledgeable, quality products, respects clean environment.

Review 182 (2023-10-11 - Rating: 5)
Work done perfectly with Reasonable price.

Review 183 (2023-08-09 - Rating: 5)
Shared with me on what I needed and gave me a fair and honest price.

Review 184 (2024-03-11 - Rating: 5)
Good work at a good price . Response quickly.

Review 185 (2023-04-19 - Rating: 5)
David Durham and HotCo was phenomenal. I had no hot water and a slight leak in my tank at 10pm, he was at my house first thing next morning with a great quote (better than the other competitors) and took care of everything within hours while I was at work. I came home to a new tank and hot water. I would recommend David and HotCo for any service need when it comes to hot water tanks.