Goettl Air Conditioning and Plumbing - Reno NV

Located in Reno, Nevada

Address: 4450 N Virginia St, Reno, NV 89506, United States

Phone: +1 775-984-6170

Rating: 4.8

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Comments

Review 1 (2024-12-31 - Rating: 5)
The whole experience from start to finish was amazing! The initial technician that came out thoroughly inspected the unit and spent a lot of time verifying his findings and even called his supervisor out. It was found our furnace was dangerous to operate and scheduled and installed a new unit the next day to make sure we were warm and safe. Answered all my endless question and everyone was very helpful, on time and professional. Highly recommend Goettl!!!

Review 2 (2025-01-06 - Rating: 5)
These guys were great! My furnace stopped working on a Sunday and they sent somebody out the same day. They offered great pricing, financing, and had a new furnace for me on Monday. Thank you for being so quick and efficient!

Review 3 (2024-11-26 - Rating: 5)
Jaime and Marco came to install our new furnace today and they did a great job! I appreciated Jaime explaining the new sensors and thermostat to us as well as detailing what theyd done. I also appreciated Tanner and Danielle in the office for getting us scheduled quickly and effortlessly, even getting us moved up in appointment time! Tyrone was also great at explaining what was wrong with our furnace when he came to do our tune-up, our first in this house. I would definitely recommend them in the future!

Review 4 (2024-12-21 - Rating: 5)
Great service, quick to respond, and they provided multiple options for repair/replacement of my heating system. After receiving multiple quotes from different providers, the Goettl team left me feeling they were there for the homeowner and not focused on price gouging for profit. Highly recommend them.

Review 5 (2025-01-03 - Rating: 5)
Diego B. was awesome. Very friendly, personable, and professional. Explained issue we had and was able to go get the parts and come back same day for repair. Awesome job! Will definitely ask for Diego B again

Review 6 (2024-10-05 - Rating: 5)
Our water heater went out and Goettl came out a few days later and replaced it. Everyone was professional and friendly and the job was done well. The next day we had a problem and Jason came out within the hour. It turned out it wasn’t their fault, but Jason was able to troubleshoot it for us. I recommend Goettl highly.

Review 7 (2024-11-30 - Rating: 5)
Communication was great. I have an older unit in a rental property that was blowing cold air. So often an older system is recommended to be replaced rather than repaired. Not here. Dan explained what repair was needed to get the system running, why the system had shut down, and made a suggestion of an additional repair so it would continue to run properly. I found the pricing to be reasonable, was able to get an appointment same day on a holiday weekend and now my tenant has heat. Thank you Dan!

Review 8 (2024-11-26 - Rating: 5)
My appointment was scheduled for a period between 12 and 2 but Diego was able to come earlier. He contacted me to see if that would work for me. It worked out perfectly. He was very friendly, efficient and knowledgeable. Diego provided me with a fair estimate and made sure I understood everything.Very positive experience. Kudos Diego.

Review 9 (2024-12-27 - Rating: 5)
The tech, Diego, handled it all with a massive amount of professionalism & positivity.We learned a great deal about our 19 year old American Standard heater & that it’s not for this world much longer, but since we purchased the house in 2020 (post-pandemic) it served us well.Unfortunately, on Christmas Day, it decided to start showing signs that it was on its way to that big ol’ appliance graveyard in the sky.Soon we will need to replace it & we received a very reasonable quote to replace the unit, as well as a very tempting maintenance membership plan offer to go with it.Gotta start budgeting for it first, though.Goettl Air Conditioning & Plumbing is at the top of the list for us to work with & if we do decide to go with them, it will be because of the salesmanship & healthy work ethic of Diego.Kudos!

Review 10 (2024-12-07 - Rating: 5)
My heater was running cold air when I got home from work. They were concerned they wouldnt be able to get the part until the following week. Then I got a call from the main office stating that they were able to find the part and could get it installed that evening. The technician stayed late to be sure it was working properly and now I dont have to spend a weekend of freezing temperatures huddled around a space heater with my 4 year old. They were great!

Review 11 (2023-12-21 - Rating: 5)
Would highly recommend this company. We just had a new system installed and Jason is the man. He is very knowledgeable and helpful and made sure it was installed perfect.Took extra time to extra insulate everything and tested every piece of the system before departing. Was very impressed with the time he took to explain everything in detail and made sure we were dialed in. Very happy we chose Goettl for all our heating and cooling needs.

Review 12 (2024-11-22 - Rating: 5)
Julio from Goettl plumbing did a great job installing 2 shower valves in one day. I think it might have been more difficult than originally expected due to the location of one of the showers but that didn’t phase Julio. He kept a positive attitude the whole time and wanted to make sure everything was perfect before he left for the night. Appreciate your dedication Julio!

Review 13 (2024-10-25 - Rating: 5)
We’ve had an excellent experience with Goettl HVAC and Plumbing! Pablo, Thomas, and Tanner were incredibly helpful, professional, and responsive during our recent furnace inspection and investigation of a plumbing leak. Their expertise and dedication put us at ease, and they went above and beyond to ensure everything was taken care of for what we needed. The dispatch center was also fantastic to work with – always friendly and efficient. We highly recommend Goettl and look forward to working with them in the future!

Review 14 (2025-01-01 - Rating: 5)
Chris arrived on time, exercised great patience during our many questions. With his assistance and guidance we were able to make a plan regarding the many shortcomings in our homes’ plumbing system. We are very grateful and look forward to the completion of our project. Thank you!

Review 15 (2024-09-07 - Rating: 5)
An absolute pleasure to work with these guys. They came over and installed a new furnace for us and did a wonderful job and we had a new toilet installed and two rebuilt And the rebuilt ones are great as is the new one which is an elongated one. It is so nice to have had them over here because they were very pleasant and knew what they were doing. They spent time with us discussing what they were going to do and it was just a really good experience. I think the best thing about it was they were honest and that is very refreshing!! Thank you again.

Review 16 (2024-10-22 - Rating: 5)
My new furnace was installed in September but was not needed until late October. Installation went very well and the company was very professional. When furnace turned on first time it did not heat, air blew through vents but was not warm. I called to have it looked at and within 2 hours Jim and his crew was there to fix it. Was a simple repair and now the furnace is working properly and well. I am very pleased with Jim and the Goettl Company.

Review 17 (2024-12-12 - Rating: 5)
Marco installed my furnace. A few days later there was a problem with a part from the factory. Marco came out on a Saturday and fixed my issue. Super friendly young man! They are all so nice at Goettl. And the best part, they sent a tumbler full of cookies as a thank you for your business over the holidays!

Review 18 (2024-10-17 - Rating: 5)
Jet was incredibly understanding of or situation and respectful of our needs. The quote provided was significantly more reasonable than the “other guys” that were out previously. Highly impressed.Pt. 2: Jason and the installation crew came out this morning and really went above and beyond to ensure everything was better than we anticipated. The amount of care and attention to detail can’t be overstated. I’m beyond impressed!

Review 19 (2024-12-19 - Rating: 5)
Jef came to our house to diagnose why our 22 year-old furnace wouldnt run correctly. He was very courteous and willing to answer my questions with as much detail as I wanted. I never felt like he was trying to sell me more than was needed to get the furnace running again. He explained, with pictures of our furnaces components, what he found when he inspected it. It simply needed a cleaning and routine service which fortunately was not a huge expense.He explained, while he saw no immediate problems. what we might expect going forward, given the furnaces age and condition. After I asked about major component vs. whole-unit replacement, he provided a thorough explanation, and pricing, of options for us to consider.Very good experience with Jef! Highly recommend!

Review 20 (2024-10-24 - Rating: 5)
Diego was very polite, prompt, knowledgeable. He made sure I understood what was going with my furnace and other hvac issues. He made the whole annual check of our systems pleasant and he made sure to check everything and didnt rush. Loved that he was super informative and able to answer my questions. Would be greatful to have Diego come back if we have issues.

Review 21 (2024-12-29 - Rating: 5)
Jesse was very personable and professional. He was thorough both in checking plumbing systems and explaining what was done. He is a pleasure to work with.

Review 22 (2024-08-29 - Rating: 5)
Techician, Diego, arrived on time and with a big smile. We reviewed in depth the kind of service I wanted. He next did a very thorough evaluation of my furnace to see if it would accommodate the air quality items that I wanted. We reviewed pictures he had taken of the furnace and discussed options. He gave me firm prices of these options that seem to be fair. There was no pressure to accept these options or prices. The experience was very amiable and professional. Diego was a very good representative of the company.

Review 23 (2024-10-31 - Rating: 5)
Thank You Chris Vanwinkle for being great at what you do.Very thorough.Learned about the water we have been using (the amount of bleach in the water we have been using to shower and what not).Helped with my next service appointment - toilet replacement and connections.Excellent Customer Service.

Review 24 (2024-12-15 - Rating: 5)
They came out right away on a Sunday. My one heater stopped heating. The technician was very professional and efficient. He checked both heating units and replaced parts that needed replacing. The cost was very reasonable.

Review 25 (2024-09-14 - Rating: 5)
Daniel was very knowledgeable very pleasant easy to work with. He explained what he was doing and what he did which made the whole process easier. My system is very complicated very intricate, but he was able to get to the cause of the problem and fix it. I strongly recommend this company their service and particularly this Technician, Daniel

Review 26 (2024-12-13 - Rating: 5)
Marco and his partner were very kind and professional. They explained the entire process and expectations in regard to my new furnace installation and answered all my questions. I am very satisfied with the services I received :)

Review 27 (2024-11-18 - Rating: 5)
Good Goettl guys cleaned my vent ducts, courteous. But then I realized “the Beast” industrial vacuum would need to be taken up 14 stairs to upper floor ceiling vents- I knew this couldn’t happen!! We worked a fair deal. The “J” team are nice guys.

Review 28 (2024-10-16 - Rating: 5)
Service tech, Gary was great. The issues was getting the service. They rescheduled our simple drain cleaning 4 times. The install of the new furnace went very smooth. Tanner who I worked with to make the purchase was very helpful. The techs at the I stall were very professional.

Review 29 (2024-07-25 - Rating: 5)
Highly recommend this company!I had two Technicians show up at my door and I’m so thankful for their expertise in repairing my air conditioner! Both men were professional, knowledgeable and worked quickly to get the A/C back up and running again. They were very pleasant young men. I will definitely be using this company for any future issues. Thanks guys!!!

Review 30 (2024-06-20 - Rating: 5)
I added an AC unit and replaced my 40 plus year old furnace.The team was amazing. I appreciated the communication from the quote to the install and completion. They made sure I understood the process and worked with my schedule. They presented multiple options for the project and helped me understand what was best for my situation but also encouraged me to get other quotes to really understand my options. I felt like Goettl was the most transparent and reasonably priced.I especially want to thank Marco for his amazing communication during the install. Thank you all!

Review 31 (2024-06-17 - Rating: 5)
Very professional and thorough service, Ricardo and his team replaced the furnace and AC unit very quickly and to an excellent standard. They also replaced loose ducting in the crawl space and fixed leaking pipes.

Review 32 (2024-11-27 - Rating: 5)
We have used Geottl several times recently and we are so happy with their service! They installed our new furnace, did a kitchen sink rejuvenation as well as fixing some plumbing issues. I have had a few different technicians and Im always happy with their service, punctuality and friendliness. We have always been happy with their services. Thank you, Geottl!!!

Review 33 (2024-03-18 - Rating: 5)
Great communication and easy appointment set up!! Arrived on time and was very professional. Great communication throughout the whole process and concise with every option thats available through Goettl.There was no hidden fees fyi.. Signing up for the maintenance program was a no brainer. Also was impressed with the cleanliness of the employee and respect he showed not only to us but our property.I will not hesitate to recommend Gottel if all the employees are as good as Dan was!Thank you and hopefully all the other services we will be getting in the future are just as great!!

Review 34 (2024-12-06 - Rating: 5)
This was my first experience with GOETTI Heating & Air and I was pleasantly satisfied with the service… Particularly their technician Pablo Alejo. He was kind, informative and quite efficient.I will be sure to request his services from this point forward.

Review 35 (2024-10-09 - Rating: 5)
Scheduled Plumbing inspection today 9 Oct 2024. Chris was on time and called ahead to advise and check if we were prepared for his visit. He was prompt, professional and explained everything he was to do, and offered suggestions while we were going through the inspection. I found him to be a great guy, and would have him back anytime we require service.

Review 36 (2024-11-06 - Rating: 5)
Mike Perry was great! Mike repaired the issue, he went over everything and he made sure it all worked as it should when he was done.Awesome job Mike! Thank you!

Review 37 (2024-10-23 - Rating: 5)
Pablo arrived punctually as scheduled and performed the most thorough and professional annual inspection of our dual furnace system as weve ever experienced. Most highly recommend Goettl for HVAC services.

Review 38 (2024-10-09 - Rating: 5)
Dan has excellent customer service. He explains everything to the T. I like people whit a nice smile and a sense of humor , he does. He can come service my house any time. Thank you for sending him. Cynthia

Review 39 (2024-12-06 - Rating: 5)
Chris and Julio were incredibly thorough and professional. They have a very obvious passion for the work they does and making sure the customer is fully satisfied. I highly recommend!

Review 40 (2024-10-16 - Rating: 5)
Jeff the technician was very courteous and helpful. He took time to explain everything he noticed, some good, some not so good. His explanation gave me confidence that continuing with Goettl will be a good experience. I plan to do this.

Review 41 (2024-12-20 - Rating: 5)
Chris figured out the problem! He immediately thought that he couldn’t fix it today because it seemed like the new pilot light part of the installation wasn’t working….. But in fact, it was a loose connection that needed to be reset. Therefore, he fixed it quickly and today.He was great! Not sure why that happened, but he fixed it.

Review 42 (2024-07-11 - Rating: 5)
Tanner was AWESOME. Very knowledgeable and willing to explain exactly how & why he was doing what he did. He is personable & clean cut. Looks & acts how a professional should. I’m 100% satisfied and will never call anyone else for HVAC services.

Review 43 (2024-10-22 - Rating: 5)
Dan was very informative and understanding as well as very efficient. He explained everything and made sure we understood all our options. Goettl needs more techs like Dan who was obviously more interested in our satisfaction than anything else. We decided to give him a chance to be our technician for any calls involving HVAC. Will post another review in October after our fall maintenance. Here’s hoping we now have the right person who cares about the customer over his climb up the corporate ladder.We have had many issues with Goettl always saying something needs to be fixed even though it wasn’t mentioned 6 months before, always $400-$600 cost. Also no way to actually talk to anyone in Northern NV as their call center is in Vegas which is where they started in NV. Posted a poor review and was contacted by Michael who is in San Antonio. They need to come up with a way for the customer to actually be able to contact someone locally.UPDATE: Just had our furnace maintenance by Dan Weinhold. Goettl’s actually sent who we have asked for this time! That’s the plus. Dan was just a thorough with our furnace as he was when he performed our spring AC service. He even cleaned out a part that I have never seen anyone else clean, just tell us it’s the result of condensation and showed us pictures.That said, unfortunately the company has no clue how to set up trying to give their technicians appointment that are within a reasonable range in order to keep within the appointment window of THREE (3) hours. Dan called at 11:50 to say he would be arriving in 45 minutes which was 30 minutes past the 3 hour window and that doesn’t include the time to actually perform the service once he arrived. Goettl’s does not care about the customer’s time nor can you contact anyone locally as I stated before. And the track your technician is worthless since they call to let you know they’re on their way and that is when you can track. Nothing before that time is viewable.So if you don’t care about having more than half your day wasted waiting for them to arrive (plus the time for the servicing) or care about not being able to call to find out any information without having to (once again) wait for them to call you back since all calls go to a call center in Vegas or who knows where else, then I would say go ahead with Goettl. We personally are on the hunt for a local company that you can actually talk to someone within a reasonable amount of time and a company that wants to be a fixture in Reno/Northern Nevada. Not interested in helping Goettl go national considering how poor their scheduling and communications have proven to be multiple times.So sad that 4 Seasons decided to merge with Goettl. Their reputation has been ruined by that move.

Review 44 (2025-01-02 - Rating: 5)
Heather was excellent! She explained all my options and cost. Very well trained and knowledgeable.

Review 45 (2024-12-22 - Rating: 5)
Yea heather was great, very knowledgeable and professional, she even gave me a few little tips that really helped too, i would recommend her for any future plumbing/maintenance needs i have...

Review 46 (2024-06-29 - Rating: 5)
Awesome company with awesome employees! Diego cleaning furnace and installing sensors, Jason and his partner under the house installing metal duct work for my dryer. Excellent quality and awesome teamwork! And ...While under the house, found a main sewer line leaking. Good work, Men! Nice to see people doing quality work and taking care of the customers. Highly recommend this company!!

Review 47 (2024-12-18 - Rating: 5)
Jef E. was excellent, early and very professional. He discovered a couple of issues with our heater and replaced the parts while he was here. I also scheduled a service for our water heater next year and the customer service agent was excellent and returned my call within a minute. We are very pleased with our Goettl service and would highly recommend them. Thank you

Review 48 (2024-07-27 - Rating: 5)
Our technician, Pablo Alejo, was professional, efficient, courteous, and knowledgeable. Pablo did a great job and your customer service is outstanding! I wish I could remember everyone’s names, please let everyone know from first call to finish, we were treated exceptionally! I will recommend your company to others!

Review 49 (2024-12-03 - Rating: 5)
Daniel was honest, courteous, knowledgable and a great communicator. Glad he worked on our furnace! Works great, highly recommend.

Review 50 (2024-06-22 - Rating: 5)
My furnace went out the day after my husband died. I was barely coherent much less thinking straight about having a new furnace and a/c installed. I just picked them randomly. Im so glad I did. The people I interfaced with were absolutely wonderful. I didnt realize how bad my furnace actually was until they installed the new one. What a difference. They came out with the Inspector from the County when the job was done. Every person I dealt with was kind, courteous, helpful, responsive. I would highly recommend this company and everybody working there. Especially Reece!!! :)

Review 51 (2024-12-28 - Rating: 5)
Chris Vanwinkle is professional and knowledgeable. He explained everything and answered all questions. He inspires confidence in Goettl.

Review 52 (2024-11-12 - Rating: 4)
I am pleased to be able to provide feedback on Jef Eusepi. I found him to be a very pleasant and effective consultant. He did a thorough job in evaluating my HVAC requirements and developing specs for possible solutions.

Review 53 (2024-12-24 - Rating: 5)
A tech made it out very quickly, even on Christmas Eve. Jef was fantastic ! He diagnosed and fixed the problem. Ive got heat for the holidays, and had a great experience.

Review 54 (2024-11-08 - Rating: 5)
They definitely take in consideration your situation and respect choices made. Heater replacement went flawless and very professional!! Jason and his partner were great and respectful of our house! Marco came by for a follow up and he was outstanding! I’m very impressed by the employees of Goettl. Everyone has been so professional and courteous.

Review 55 (2024-11-21 - Rating: 5)
Diego is the most competent service person that I have dealt with at your company. He got the job done efficiently and is extremely polite.

Review 56 (2024-09-05 - Rating: 5)
Reese-Reyes did a fantastic job with the air conditioner he was friendly and helpful . I liked his service as he installed a new heater for my home in 2022 . But today he was great too.

Review 57 (2024-07-24 - Rating: 5)
Great experience! Same day service.Diego was very friendly and knowledgeable. He quickly found the issue with our AC unit and replaced a part.He explained everything so I understood and all of my options.We will be needing to replace our 20+ year AC and furnace in the near future and will definately be calling Goettl A.C. & Plumbing for the job!Thank you again Diego! You are a rockstar!

Review 58 (2024-07-17 - Rating: 5)
These guys were very professional and I’m sure glad I went with them!! We had to purchase a new A/C and furnace with them and we are happy with the process. Finally we have cool air. I’m super happy with the services including the financing part.

Review 59 (2024-11-29 - Rating: 5)
Kudos to the two technicians, Marco and Jaime, who installed our new furnace last week. In the cramped attic (standard for a DR Horton home) they disassembled the old furnace and replaced it with a much better, more reliable furnace. All on the same day. Jaime also replaced the old filters and set up a series of sensors (free of charge) for the furnace, intake, vent and water heater. He then downloaded and explained the phone app for monitoring the sensors. After they left that afternoon, I fiddled with the thermostat (installed by Goettl when they replaced the air conditioner earlier this year) and messed up the settings to such an extent that it no longer functioned as expected. That same evening, Marco returned and reset the thermostat. Now it functions perfectly.

Review 60 (2024-10-11 - Rating: 5)
Jef Eusepi from Goetti arrived on time to evaluate our air conditioner and furnace systems. He did a very thorough inspection and assessment, took photos and wrote up a report. He took time to explain what would be involved to replace the systems. I would highly recommend him and the company.

Review 61 (2024-10-24 - Rating: 5)
Both the service person, Pablo, and the scheduler were extremely professional and informative. There were no hidden costs or pressure to purchase additional services. I highly recommend this company.

Review 62 (2024-07-04 - Rating: 5)
My A/C stopped working during a heatwave. Daniel came out a day ahead of schedule. He was very knowledgeable gave me some pointers to help keep A/C unit running at its best. He ran tests to make sure he fixed the problem and gave recommendations for going forward. He took time to answer my questions. Great experience. Thank you

Review 63 (2024-10-14 - Rating: 5)
Wonderful service by Jef!Feel confident I chose the right company!Knowledgeable, honest and kind- looking forward to the benefits of service plan, and repairs done correctly in the future-:)

Review 64 (2024-12-17 - Rating: 5)
Mike did an exceptional job and he was very informative. I couldnt ask for a better representive from a company. I am very pleased with the results.

Review 65 (2024-10-31 - Rating: 5)
Professional service by Pablo. Very personal and knows his stuff. I also appreciate the image of the company. Provided excellent work as well as recommendations and also validation of the recommendations. Thank you Pablo!

Review 66 (2024-09-05 - Rating: 5)
Pablo did a great job. Clearly communicating his arrival and delay. Much appreciated. Explained everything and service was great. Will definitely use again.

Review 67 (2024-10-18 - Rating: 5)
Mike is very knowledgeable, and has the right personality for the job. I had a lot of faith and what he was telling me, and based on his expertise decided to make my repairs.

Review 68 (2022-06-10 - Rating: 5)
4 Seasons is a top notch company that truly cares about their customers. We had a whole new Heating and cooling system installed and didn’t have to wait weeks to get it done, they had us scheduled only days later, and we knew exactly when they were coming. The guys did a professional job and did exactly what was expected. They cleaned up everything they brought. I would highly recommend their services.

Review 69 (2024-10-04 - Rating: 5)
Excellent service!. Had our yearly HVAC and A/C system inspections and the new monitor sensors installed. Dan was very thorough and detailed oriented with his service visit. Answered all our questions and gave clear explanations on everything he was doing. Highly recommend their service membership for peace of mind and coverage.

Review 70 (2024-07-21 - Rating: 5)
Goettl installed a complete new heating and AC system and got the job done quickly and efficiently. A few months later when it had a small problem, they came out promptly to take care of it under warranty with no hassles or cost

Review 71 (2024-07-09 - Rating: 5)
Excellent service visit. Tanner was very professional and knowledgeable. He provided specific service details outlining solutions and options helping us to make an informed HVAC purchase decision.

Review 72 (2024-07-15 - Rating: 5)
Goettl Air Conditioning in Reno is fantastic. My air conditioner went out after a power outage last week (and this last week has been a scorcher). Goettl scheduled their service quickly, and identified the problem (and more importantly the solution) to my air conditioner at their initial visit.Additionally, they gave me recommendations to help prevent this from happening again. I highly recommend Goettl!Dr Parley Anderson

Review 73 (2024-07-10 - Rating: 5)
Tanner got my air conditioner running in the middle of a heatwave, while temperatures were above 100 degrees. He was able to explain the problems my air conditioning system had, in terms I understood. The team at Goettl scheduled me quicker than all their competition; the demand for AC service is crazy right now! Thanks for your much needed help, Tanner and team! You’ve got a customer for life.

Review 74 (2024-12-10 - Rating: 5)
My Goettl HV/AC rep was great, respectful and friendly. He explained the services he would perform. When he was done he went over everything.

Review 75 (2024-06-13 - Rating: 5)
Team arrived on time & worked steadily until job was finished. Men had good personalities,and answered all questions with a smile, even tho work was hot, and they had difficult time. We enjoyed them because they were very thorough and kept our home clean. We are enjoying our,new heater and new kitchen vent. We will definitely recommend GOETTL in the future.

Review 76 (2024-12-05 - Rating: 5)
Jarrod Willams & Gary Hopkins II of Goettl provided excellent customer service while addressing a plumbing issue today. Their presentation of the quote was clear and concise providing me with the Information I needed to make a service decision. The repairs were completed very quickly and efficiently. The area where they worked was extremely clean when the repairs were completed. If I need additional plumbing services I will contact Goettl!

Review 77 (2024-12-14 - Rating: 5)
They got me in within an 1 hr spent the time finding the part and fixed our heater! Will definitely use them in the future!!

Review 78 (2024-12-06 - Rating: 5)
Diego was very nice and professional. He went over everything that he was going to do and after explained what was recommend. Great service!!

Review 79 (2024-10-10 - Rating: 5)
Our air conditioning and heating cleaning , and updating and repairs with the system were by Goetti associate Pablo Alejo. Before beginning the job, Pablo explained all of the items he would be repairing , upgrading . Pablo is professional, knowledgeable of his profession , and SO diligent. Thank you Pablo for your care of our home!

Review 80 (2024-11-05 - Rating: 5)
The Technician (JefEusepi) my husband and I highly recommend, exceptional service, exceeded expectations, outstanding quality, and couldnt be happier - essentially expressing complete satisfaction with a product or service, often detailing positive aspects like friendly staff, fast delivery, or excellent customer support. Thank You!

Review 81 (2024-11-01 - Rating: 5)
Very professional experience with Tyrone (maintenance, troubleshooting of my 35-year old furnace) and with Jason and Raphael (installation of new furnace). Promptly completed the job.

Review 82 (2024-07-07 - Rating: 5)
Tyrone did a wonderful job. He was very personable and explained all the things he was doing. He was able to blow nitrogen through the system and help immediately and also set up for future people to come and help us fix our problem problem. I am very happy you sent him.

Review 83 (2024-05-17 - Rating: 5)
Gary was great. He made a point of correcting any issue he encountered and described to me everything he was doing. He’s a great asset to your company. Chris, who did the initial evaluation, was also great and clearly communicated what he thought was the best course of action, and why. I appreciated his suggestion and the fair pricing. I would recommend Goettl to anyone.

Review 84 (2024-07-19 - Rating: 5)
The alert system I have through Goettl indicated that I had a leak. I couldnt locate it, but Chris Vanwinkle came out and quickly found the leak, diagnosed the issue and arranged for a follow up appointment two days later to complete the repair. Gary Hopkins wa the tech that perform the repair and he was timely and did the work exactly as promised.

Review 85 (2024-11-15 - Rating: 5)
As usual, Chris and the team at Goettl were fast and competent. Id recommend them to anyone needing plumbing/HVAC work in the Reno-Sparks area.

Review 86 (2024-12-03 - Rating: 5)
Very pleased with the furnace inspection the tech pointed out areas of concern and scheduled a follow up appointment to address those concerns I’m happy that I joined the maintenance program it’s affordable and takes the guesswork out of when to schedule

Review 87 (2024-06-05 - Rating: 4)
Tyrone was very thorough when assessing my system to determine how and if the system could be split into two zones. I really appreciate his attention to detail and transparent bidding process. He was also prompt and the dispatcher I spoke to polite and attentive. I would recommend Goettl over other service providers farming out their phone service to remote third parties or that have long lead times. Also only some providers will even do a split system so of thats what you looking for definitely give them a ring.

Review 88 (2024-06-20 - Rating: 5)
The tech, Anthony, that came out was on time, very courteous, very professional, and took the time to explain his observations. It didnt take Anthony long to troubleshoot and find the problem.I would recommend this company to anyone. They are good outfit that seems to care for their employees as well as their customers. That is important to me as a customer.

Review 89 (2024-10-01 - Rating: 5)
Luis did a great job in replacing duct work in the attic to the furnace, when he was done, explained everything he did and answered my questions, easy to work with and doing business with Goettl has been great!

Review 90 (2024-12-19 - Rating: 5)
She went above and beyond. He checked a possible leak and made me aware of what I should be monitoring. I appreciate his patience with all my questions.

Review 91 (2024-09-19 - Rating: 5)
Tyrone Corbin of Goettl came to our home and provided a detailed estimate for the replacement of our HVAC. He was knowledgeable and thorough. His respectful demeanor was representative of his military service.

Review 92 (2024-07-03 - Rating: 5)
We needed to get a new AC unit and furnace. Goettl was able to schedule us for the Monday morning following our Friday service check. Incredibly fast! Ricardo arrived early Monday morning and had everything installed and running by mid-afternoon. Zero complaints here regarding the services provided.

Review 93 (2024-10-05 - Rating: 5)
Very good professional service. Young service man was knowledgeable, courteous helpful and a good worker. Already have him lined up to do recommended work.

Review 94 (2024-07-16 - Rating: 5)
Review updated on 7/15/2024 - My AC went out over July 4th (awesome, great timing!) right in the middle of that awful heat wave. I recently had the pleasure of having our AC repaired by Tyrone C, and I couldnt be more satisfied with the service. Tyrone was exceptionally courteous, well mannered and punctual. His meticulous attention to detail and methodical approach to fixing the AC were truly commendable. Not only was the repair done efficiently, but the final cost also came in below the initial quote, which was a pleasant surprise. Tyrones honesty and professionalism have earned my trust, and I will definitely be recommending this company to my friends and family.Review 2023- I had a great experience working with ANTHONY. He provided me with a detailed steps on replacing the two furnaces down to the price point, timing and replacement cost.

Review 95 (2024-10-31 - Rating: 5)
Kind, courteous, knowledgeable, and not a hint of swindling detected. Highly recommend. Tyrone also was a pleasure to talk to and very knowledgeable

Review 96 (2024-02-23 - Rating: 5)
Dan was very helpful and professional. He was very thorough and answered all of my questions.I knew our hot water heater was getting old and had done research and decided upon Goettl for replacement. Unfortunately, it failed before I could make an appointment. I called and they were able to come out the same day and replace it. Gary Hopkins II and Luis were great. Very informed and professional. Thank you so much.

Review 97 (2024-12-20 - Rating: 5)
Weve had them out for pluming and HVAC so far and they were very professional and helpful both times!

Review 98 (2024-11-25 - Rating: 5)
Your service was wonderful. It was fast. It was accurate and the guy was so nice and I thank you so much for getting here so quickly today when I was so cold.

Review 99 (2024-10-07 - Rating: 5)
Great communication. He was running a bit late and the dispatcher made sure she notified me. Diego was VERY professional and did a very thorough job investigating the issue. He fixed the problem before more serious complications could occur and didn’t try to sell me things I didn’t need. In this stressful, expensive economic time, it’s nice to have a technician that understands! Yall have a gem with Diego!!!

Review 100 (2024-11-25 - Rating: 5)
Our service technician Jason was prompt, efficient and courteous. He kept us fully informed as to the work to be performed. Also, Raf as well! Both did great job. Thank you as always for the fine service.

Review 101 (2024-10-11 - Rating: 5)
Tyrone was a nice guy very informative. Explain things to me, which helps me to understand the workings of a heater. Thank you Kathy M.

Review 102 (2024-12-30 - Rating: 5)
Mike is one of the most knowledgeable and trustworthy plumbers we’ve ever dealt with!

Review 103 (2024-07-11 - Rating: 5)
Jailyne was terrific. Immediately found the problem with our HVAC system, educated my wife and set us up on a maintenance plan. Super friendly and knowledgeable, too!

Review 104 (2024-07-25 - Rating: 5)
Great experience. Super personable technician. Diego was great. Currently still burning alive in this heat but that’s because my ac is froze over. Would recommend and will use again.

Review 105 (2024-12-06 - Rating: 4)
I had to have my ductwork repaired due to a rodent infestation. The Goettl crew that worked on this was extremely professional and polite. I was very impressed with them - a little bit less so with their superior who kept calling me and pressuring me to do the entire duct system rather than just repair a few of the obviously damaged ones. In the end, I decided to replace everything, but I don’t like being pressured. UPDATE: 7months later I am dealing with a leaky spigot that couldnt be fixed because the ductwork was in the way and that made it physically impossible for the plumber to reach the pipe. I thought I could rely on my warranty for them to fix it, but after much hemming and hawing Michael Perry (the plumber) showed me the photos of the crawl space and explained that the duct work was properly done, but the way things were lined up under the house by the architect were not. I guess it was laid out very poorly with practically all the pipes in one crowded spot. Consequently, they are going to have to come back to remove two of the ducts, coordinating this with the plumber so he can finally get in to repair the leak and then the HVAC guys will reconnect and reseal the ductwork. Its not an easy or inexpensive job and I am so afraid that in the future if something else needs attention in the crawl space I will have to go through this again. I have to bite the bullet and fork out more money, but I really have no choice. They did offer me a 10% discount and I am confident that all will be done correctly. I cant say enough about Michael Perry. He is very professional and he explained things in such a manner that I could finally calm down and understand the full extent of the situation and why the ductwork warranty did not apply in this case. I hope Michael Perry will be the one working on this job next month. UPDATE 12/6/2024 Michael Perry came out and did an inspection and installed a pressure reducing valve. I think Im good for a while ( I hope). Michael is a wonderful plumber and a real Mensch.

Review 106 (2024-06-02 - Rating: 5)
Tanner was wonderful! He was prompt and really took his time to evaluate the issue with our AC. The issue was resolved and he explained our possible options for a future purchase of a new system. We were 100% satisfied!

Review 107 (2024-06-27 - Rating: 5)
Fan in air conditioner not spinning. Called for service from special promo mailer. Service call fee ($89) waived plus $85 off repair. Technician Tanner came out. Turned out problem was a simple one. Electric circuit breaker had tripped. Further diagnostic testing showed 30-yr unit on its last legs. Recommend replacing. No charge this trip.

Review 108 (2024-07-14 - Rating: 5)
Daniel came out sooner than expected and he was great. Explained everything, and took pictures of the cooling and heating systems, showing what was ok and what is needed. Took the time to do everything right. The Goettl Company is just what they advertise. Friendly and Effecient. I recommend Them highly.

Review 109 (2024-11-18 - Rating: 5)
Goettl had Pablo come out and install several censers for my heater and water heater. He checked both units and set me up with an app to keep track of my equipment. He did a great job. Neat and clean work. Thank you Pablo.

Review 110 (2024-12-06 - Rating: 5)
The tech was very nice and explained everything she was doing. She was great and answered all my questions.

Review 111 (2024-12-12 - Rating: 5)
Wish I could hire their rep for my business. Professional, knowledgeable. Prices more than I expected for their only composite product.

Review 112 (2024-05-06 - Rating: 5)
Tanner was great. I called Goettl because my heater went out. He was very knowledgeable and gave us options. We finally decided on replacing the heater. Great company and Ill use them again

Review 113 (2024-07-10 - Rating: 5)
Jef, Jason and Marco were amazing! They installed our new system while I slept for my 12hr night shift. The access was in my bedroom closet. Great job and my house was so comfortable this morning.

Review 114 (2024-03-20 - Rating: 4)
Interesting company that recently moved into town from Arizona and southern Nevada. A bit of a corporate feel. Every time I tried to get ahold of the technician the day of, calls were always routed to a corporate call center. And some company policy restrictions seemed a bit out of my needs as a property manager customer. But the work was professional and done correctly. They fixed an issue of no water flowing to a refrigerator in a rental home. And on top of that they corrected a minor safety issue with the water heater. The guys were very friendly and courteous. I could have probably saved about $100 having a smaller local plumbing company perform the fix. All of the plumbing places that use per-project rather than hourly, tend to be pricier up front. But overall I am satisfied. It helped that they did the minor water heater taping fix, included in the project. I will likely do business with them, but not for every little plumbing issue.

Review 115 (2024-03-04 - Rating: 5)
Ive had a few issues with my furnace over the last few years and Goettl helped to fix them quickly! Tanner explained what was going on and was polite, intelligent and kind. I highly recommend them for furnace issues. They are great!

Review 116 (2024-06-15 - Rating: 5)
Dan was very helpful. Thorough and thoughtful in his explanations. Gave an honest recommendation that will likely save money in the long run and got the process started for me. I appreciate how kind and respectful he was with myself and my children. Would recommend Geotll for their extensive HVAC knowledge and for their demeanor.

Review 117 (2024-04-15 - Rating: 5)
This was the first annual inspection since the installation of my new HVAC system and my technician Dan made it a pleasant experience and I appreciate his thoroughness and professional but friendly approach. It was good to touch base on regular maintenance matters. I highly recommend the guys and gals at Goettl.

Review 118 (2024-11-03 - Rating: 5)
Dan Weinhold—-ace Tech w/Goettl called and was early!!! Dan got our HVAC set up with minor repairs in this follow-up appointment.and we are set for the upcoming winter! Dan explained everything and completed adjustments/repairs as promised…! Thanks, Goettl…

Review 119 (2024-12-18 - Rating: 5)
Fixed my problem, communication was good. Price was fair. Overall a fair deal for analyzing what looked like a leaky pipe.

Review 120 (2024-07-22 - Rating: 5)
Goettl came the same day I called for a quote. Their technician, Tanner Schopman, was friendly, professional and knowledgeable. He was patient and explained everything to where I was confident of the option and the process.

Review 121 (2024-09-26 - Rating: 5)
Daniel was very helpful, knowledgeable, courteous and professional. He showed me how to use the app, replaced filters and let me know what concerns he had. Highly recommend Goettl and Daniel in particular.

Review 122 (2024-07-09 - Rating: 5)
Tanner was wonderful in getting our AC back up & running. Loved his personality, as well as him being funny too. He said if any problem comes up or if our AC quit running to call him back in case we need to get a new AC

Review 123 (2024-04-23 - Rating: 5)
What a great experience! A simple fix to get my AC running again. Tanner did an excellent job of going through everything to check the condition. He explained how everything should run and what my options are for when the time comes to replace everything. I will definitely be using Goettl as my go to company for any help with my AC or plumbing. The level of customer service I received to day was beyond amazing! Thank you Tanner for all your expertise today!

Review 124 (2025-01-02 - Rating: 5)
Pablo was very professional and thorough. He did a very good job.

Review 125 (2024-07-17 - Rating: 5)
Chris was very knowledgeable, friendly and professional. He thoroughly checked our plumbing system as we had requested. He made recommendations as to any items that may require service in the future. He arrived as expected within my appointment time. Definitely recommended.

Review 126 (2024-07-14 - Rating: 5)
Great Service, 100% HONEST WORK. Absolutely No pressure sales to replace Unit our 24 year old gas furnace and AC Unit, they gave options on what they could do to get it up and running. Took lots of pictures to show us areas of concern.Highly recommend Goettl Air Conditioning and Plumbing!!!

Review 127 (2024-06-27 - Rating: 5)
Jason Hanson and Jaime did a great job with the installation and the clean up. Jason also came back out to check on the HVAC system a few days later and answered my questions about my new system.The Goettl team has been very professional and helpful to me as their customer. Thank you, Kelli Stoika.PS… If there would’ve been 6 stars on the scale, that’s what I believe they should’ve received.

Review 128 (2024-04-19 - Rating: 5)
After dealing with a chronic sewage drainage problem for 4 plus years, and having several services unable to properly diagnose it, and implementing temporary fixes, the Goettl team of Greg and his apprentice Luis quickly found the source of the issue and repaired it. We have had estimates from other firms to fix this for over $1,200 and this team did the job for under 25% of that. Great to have qualified knowledge and experience working for us to solve this issue once and for all. A very well run business.

Review 129 (2024-03-25 - Rating: 5)
I’m impressed with the service I received from Anthony today. I’ve just begun the process of getting estimates to replace my furnace and Goettl was the first company to come out.Anthony was on time, professional and very knowledgeable. He gave me a few different options based on my budget and explained the differences with ease.If it wasn’t for my Grandfather’s rule of always get three estimates, I probably would have signed with Anthony on the spot.I do wish the company offered more finance options, though.Highly recommend goofy named company.

Review 130 (2024-11-27 - Rating: 5)
Very responsive. Fair quote, which was reduced when the part was less expensive when anticipated. Terrific service.

Review 131 (2024-09-19 - Rating: 5)
Dan did a very thorough and professional job. His attention to detail was great! When I book for the next service I will definitely be requesting Dan! I highly recommend Goettl for all your heating and air conditioning needs!

Review 132 (2024-11-25 - Rating: 5)
Jef Is an amazing young man very knowledgeable And hospitable, he walked me through everything he was doing, and how it was done!Thank youBill Rafanan

Review 133 (2024-12-27 - Rating: 5)
Chris v.W. is very knowledgable, very experienced, very personable, and very honest. Im 67yo and am skilled at assessing peoples character.

Review 134 (2024-07-26 - Rating: 5)
UPDATED 7/26/24: I simply cannot say enough awesome things about my Goettl tech, Jef U.! There was an issue with my AC shutting off, and he came out this morning to thoroughly Troubleshoot. He is so knowledgeable plus the fact that he is so kind and patient when we ask questions. It was a fairly simple fix for him, and I am up and running again. Hands down, he is simply the BEST!!I also want to do a special SHOUT OUT to Michelle A. in the local Reno/Sparks location. She is AWESOME l! She is so incredibly warm and friendly. She understands everyone’s level of frustration when something goes wrong and she is on it. THANK YOU!!! 👏👏👏Thank you, GOETTL!!——————————————I moved to the Sparks area one year ago and Four Seasons, now Goettl, was recommended to me. Jef U. Has been my technician ever since. He is always friendly, extremely knowledgeable and explains things in layman’s terms. We did the best we could doing maintenance repairs on the old furnace. We ended up replacing the furnace along with some of the original ducts. Wow! The old units guts were worse than what we thought! Charred, things melted, the former owners must not have ever serviced the unit.Goettl sent a crew of incredible techs to assist Jef as I have a 2-story. The amount of times every single one of these techs had to go up and down the stairs carrying the old unit in pieces and boxes of parts for the new unit was immense and had to have absolutely brutal for each of them. My new furnace is wonderful and I simply cannot thank the following technicians enough for all their hard work:Jef Eusepi, Jiame, Reese, Jason, Greg**** YOU ROCK!!!! ****

Review 135 (2024-11-20 - Rating: 5)
I would highly recommend Goettl for any plumbing or heating issues. The service is outstanding and quality of work is excellent. Shout out to Reece for all of his help!

Review 136 (2024-07-27 - Rating: 5)
Goettl delt with my wife at home and with me via telephone while I was in the hospital. They provided a great sales presentation and we felt good buying a new HVAC system.

Review 137 (2024-07-25 - Rating: 5)
Dan was great! He walked us through all he was doing and answered all of our questions. He gave me a lot of confidence in Goettl and the service the company provides. We’re looking forward to having him back!

Review 138 (2024-07-14 - Rating: 5)
Pablo was very professional and efficient performing yearly checks on our three furnaces and two AC units. He was thorough and reviewed all findings and recommendations.

Review 139 (2024-04-28 - Rating: 5)
This young gentlemen was not only courteous and pleasant, but also incredibly professional and well informed. We will, without question, be working him and your company soon to address the many issues that require attention. Tanner was a consumet professional and a delight to speak with. I hope that you share our thoughts with him. Again, thank you for everything.

Review 140 (2023-11-14 - Rating: 5)
Ever since my company was sold to them, I have experienced expert service. They arrive on time if not early Taylor was here today and did a wonderful job. In fact, he was even early. They always take the time to explain things to me and I’ve been extremely happy with them. They have a wonderful financial program which has a forwarded me to get things that I would not have been able to afford being on a fixed income. Thank you for your wonderful service.

Review 141 (2025-01-06 - Rating: 5)
I was very satisfied with Jef and his associate Dave.

Review 142 (2024-02-07 - Rating: 5)
We were very pleased from start to finish with Goettl. They came out to the house within an hour after we called them on a Saturday about our furnace not working. Anthony was very thorough and professional. He explained all of our options and had a team out to our house on Monday morning. Jason and Miguel were able to do a little construction work on our attic access, install a new furnace and a new AC unit within a day and half. Jason and Miguel were very professional, kind and courteous! Highly recommended!!!

Review 143 (2024-05-15 - Rating: 5)
Showed up on time. Did a very thorough inspection of my AC unit. The technician made an excellent suggestion on ordering furnace filters through the online app that I was not aware of. He’s been out to the house before and it’s always a good experience.

Review 144 (2024-06-21 - Rating: 5)
Tanner was very professional, personable, and knowledgeable. He answered all my questions in a very straightforward way uncovered all the bases. Tanner is a credit to your company and I very much enjoyed my time talking with him.

Review 145 (2023-08-26 - Rating: 5)
Great service from beginning to the end. Anthony was speedy and great coming out and diagnosing the issues. Jason and his crew were awesome with their hard work and being professional. When the job couldn’t be completed in a day he came back out first thing the next morning to make sure it was completed the right way! Great job Jason, you were so knowledgeable and helpful with our million questions. I would recommend your service to anyone.

Review 146 (2024-09-29 - Rating: 5)
Very friendly and professional individuals. Although I had bought the incorrect parts for the job that I’m needing to get done, they provided honest feedback on how to get the right parts so the job can be completed

Review 147 (2025-01-05 - Rating: 5)
He did a great job and was very knowledgeable and answered all my question!

Review 148 (2024-05-20 - Rating: 5)
Jim and Raphael did an excellent job. They communicated with me about what they were doing, were very thorough, made the job look professional, and cleaned up afterwards. Jim even solved my issue with the intake being noisy. Thanks for a great job

Review 149 (2024-11-19 - Rating: 5)
Fast response, no hassle repairs! Jef Eusepi was able to diagnose quickly and brought the parts to fix it.

Review 150 (2024-03-29 - Rating: 5)
Jim and the crew were great at installing our new furnace and AC unit. On time each day, kept us informed of everything they were doing, and did a great job keeping everything tidy from their work. Would recommend 100% to anyone in the area.

Review 151 (2024-10-30 - Rating: 5)
Reese showed up on time and took care of the problem immediately in a most professional and competent manner. I dont know how an employ could better reprresent a company.

Review 152 (2024-06-10 - Rating: 5)
Jarrod was very quick and efficient. He explained costs ahead of time and got our kitchen sinks working again. Fantastic service!

Review 153 (2024-06-26 - Rating: 5)
The Goettl team showed up right on time.Jason and Marco operated like a well oiled machine with one replacing the AC unit while the other replaced the furnace. Clean up was excellent and the system works beautifully now.

Review 154 (2024-04-24 - Rating: 5)
Setting the appointment was easy. The technician, Diego, was great. He was on time, friendly, informative and thorough. He explained everything that he planned on doing, and afterwards, detailed everything that he did. He took his time and didn’t rush. He was very pleasant and personable.

Review 155 (2023-11-03 - Rating: 5)
Tanner Schopman was my service tech. I told him that based on my diagnosis, I think the gas valve on my furnace had gone out.He checked it out and, in less than 20 minutes, confirmed the issue. He was very open about warranty, pricing, and potential cost for the work.Being that the freezing temps are starting, we wanted to get this fixed asap to make sure our pets were good while we were away for work.He ordered the part, had it overnighted, and came 2 days later to get the work done. He was awesome to work with, easy to talk to, honest and very professional.He came out with a fellow tech Jeff who was a great person to deal with as well.Overall, Tanners, great work, and professionalism are the reasons I will deal with Goettl again!

Review 156 (2024-06-05 - Rating: 5)
I recently had the pleasure of experiencing the exceptional service provided by Goettl Plumbing Heating and Air, along with their technician Tanner Schopman. From the moment he arrived, I was impressed by their professionalism and punctuality. They were not only on time but also greeted me with a friendly and polite demeanor.Tanner Schopman displayed an impressive level of knowledge and expertise in the field. He carefully assessed my air conditioning unit and provided me with a fair and honest assessment of its condition. What truly stood out was the fact that he took the time to explain different options and ways to save on costs, ensuring that I made an informed decision.The outstanding service I received from Goettl Plumbing Heating and Air is not a one-time occurrence. Months ago, I had the pleasure of utilizing their plumbing services for the installation of a new tankless water heater. Once again, their team exceeded my expectations in terms of both service and skill.I am delighted to say that I couldnt be happier with Goettls. Their commitment to customer satisfaction and their ability to consistently deliver excellent results is truly commendable. I wholeheartedly recommend Goettl Plumbing Heating and Air to anyone in need of plumbing, heating, or air conditioning services.Thank you, Goettl, and thank you, Tanner Schopman, for providing such outstanding service. You have gained a loyal customer in me.

Review 157 (2024-10-02 - Rating: 5)
Jeff came to do the service call. He explained what needed to be replaced and helped to take care of the paperwork. Jason and Eric came today and installed both the heater and air unit. These three gentlemen worked hard, were pleasant and polite. They went over the work with me and answered any questions I had. Very happy with my choice.On 12/29/23 I needed my water heater replaced also!! Gary the plumber,came out and did an outstanding job putting a new one in. He, and his apprentice were so pleasant and professional. My home is now safe,warm and taken care of. Thank you Goettl for providing excellent service members. These folks set you apart from the other companies. Im very happy knowing I can count on you.

Review 158 (2024-07-18 - Rating: 5)
Jarrod performed a free plumbing inspection of our home. He showed us his report when he was done and explained what he found and what needed attention by us. We appreciated his professionalism and the report was well done.

Review 159 (2024-05-02 - Rating: 5)
Goetl always gets 5 stars from us. But today, if I could give MORE stars, I would. The tech, Dan, was excellent!!! Super nice, very considerate, efficient, smart and any other accolades you can think of. Seriously, he was that good. And there was no mess inside when he finished. I would highly recommend Goettl, and Dan is A+++!!!

Review 160 (2024-02-06 - Rating: 5)
Had Jim and coworker out for a new heater install. They were very efficient, and let me know if any issues were found during removal and install. Would recommend using this company as they were available on a weekend andOut the next day to do the job, and were very reasonably priced. They trudged through a bad snow storm to make it happen. Thank you Goettl team !!

Review 161 (2024-03-12 - Rating: 5)
Andi called to schedule free maintenance on my A/C, furnace, and water heater. She was very friendly and helpful in getting all my appointments scheduled. Jailyne was the technician who performed my furnace and plumbing maintenance. She was very courteous, friendly, helpful, and informative. I would be glad to have her again for any maintenance needs I have in the future.If you have a tankless water heater they do charge for that maintenance so just be aware of that. This company and their employees have always been very pleasant to work with, and honest as well. I would definitely recommend.

Review 162 (2025-01-02 - Rating: 5)
Pablo was very professional and knowledgeable. I really appreciate him, and glad he represents your company, thank you

Review 163 (2024-06-13 - Rating: 5)
Goettl answered the phone right away (after not much luck everywhere else), they were nice, professional, and got us an appointment quickly. The technician was awesome and took care of our HVAC unit in very little time.

Review 164 (2024-10-17 - Rating: 5)
Tyron is knowledgeable in his field, has excellent communication skills, actually listens and ensures his understanding of the questions and explains in terms a lay person can understand. Tyrone showed respect for my home and myself.

Review 165 (2024-06-29 - Rating: 5)
I have had the pleasure of having Jailyne Avila Pineda come to my home for routine furnace maintenance and she is wonderful! Very professional and personable. She is very knowledgeable and does a great job explaining everything. Thank you Jailyne!

Review 166 (2024-01-31 - Rating: 5)
Had a great experience with Goettl heating and air. Tanner came out to fulfill and inspection upon review replace the heating unit. It was 20 years old. Jim came out did a fantastic job installing I will use them to replace my air conditioner this spring.

Review 167 (2024-07-12 - Rating: 5)
Daniel showed up before estimated time. That was great. Got right to work and found the problem quickly. Good job, fair price.Thank you Dade Stubblefield.

Review 168 (2024-10-23 - Rating: 5)
They came out quickly, gave me a good fair price. Installed it right away. The guys were great and did an excellent job! Very happy to finally have AC have 25 years with a swamp cooler! Warranty and service agreement free for 2 years. Great company! Update Aug 2023, they were out today for my service on my air conditioning and Logan was our specialist, he did an excellent job was knowledgeable and friendly, and we like him very much! We signed a new service agreement! Fairly priced!Update 10/25/23 Jef Eusepi did our furnace service maintenance, and found a crack in our heat exchanger, which can cause carbon monoxide, leak,, and recommended a new furnace, which they are installing tomorrow, and gave us a very good price. Jef E was very knowledgeable, friendly and helpful and we were 100% satisfied with his service. Update: 10/26 Jim & Ricardo came and installed our new furnace today and did & outstanding job! They were so nice, friendly & knowledgeable. We are very happy with our new furnace and Goettl! Thanks for your quick installation. Update 12/7 Jef E. New electric plug -great job Reece reset to auto staging found need for new plug. Thanks to both very happy Update Reece is great, very thorough and helped reset our thermostat as well.Diego was great, knowledgeable, friendly! Thanks Diego was great again! Thanks Goettl 10/24

Review 169 (2024-10-25 - Rating: 5)
Mike was thorough with his inspection of the issues. He looked at many possible solutions. I received clear explanations of my options. He answered all my “why” questions. I was provided quotes for different solutions.

Review 170 (2024-07-02 - Rating: 5)
Great experience! Jef was able to fix my problem very quickly and give me insight on care and maintenance. Absolutely would recommend Goettl!

Review 171 (2024-10-19 - Rating: 5)
We had an emergency need of a failed water heater. We called Goetti. Within a few hours they sent out Gary Hopkins ll and he evaluated our 17 year old water heater to be replaced. He detected and removed it at 6pm and came back the next morning to replace it in a timely, professional manner. We were extremely happy with his workmanship and friendly, detailed explanation of our new heater. All was left clean and the system was checked out several times. We were 100% satisfied. Susan and Chuck Thorne.

Review 172 (2024-10-31 - Rating: 5)
Excellent service!Mike was outstanding! He went above and beyond for us.

Review 173 (2024-04-03 - Rating: 5)
Gary and Luis are the dynamic duo! They showed when they said they would. They went above and beyond to help me with my plumbing issues. Gary brings significant experience, and it shows when he came up with a solution that was best for me, the customer.I definitely recommend Goettl.

Review 174 (2024-11-26 - Rating: 5)
Kind, courteous, thorough. Sometimes you come upon a person who really gets into the job. This gentleman does.

Review 175 (2024-06-07 - Rating: 5)
Chris Van winkle, the service technician, was polite and helpful and explained our plumbing problems and offered suggestions to fix them. Everyone Ive spoken with is polite and helpful.

Review 176 (2024-12-12 - Rating: 5)
Michael was very knowledgeable and efficient in installing my new waterheater.

Review 177 (2024-01-10 - Rating: 5)
Both Anthony and Jim (and his team) were great. They answered all of the questions that I had and were thorough throughout the entire process. Would definitely recommend to others! Very grateful for them as I have heat again in this already cold winter!

Review 178 (2024-04-08 - Rating: 5)
Tanner was great. He arrived on time, got my 30 yr old furnace running again, changed the intake filter for me, and explained everything he was doing. I opted to replace the furnace rather than spend money for repairs on the old one. Of course, this happened on the weekend (dont they always happen on weekends or after hours)? But Goettl is available 24/7, so by Monday morning, Jim and Jaime arrived on time and installed my new furnace and did a great job. I wouldnt THINK of calling any other company than Goettl.C.R., Reno, NV

Review 179 (2024-10-03 - Rating: 5)
Jef was awesome! He took the time to carefully explain all that he found and how to resolve any issues as well as a detailed quote. I was very happy with the service Jef provided!

Review 180 (2024-07-05 - Rating: 5)
Our heater decided not to work on a random cold day. I called and within an hour 4 Seasons was at our house and diagnosing. Professional and courteous, definitely will be recommending.Follow up almost 3 years later, we had a second floor water leak on a holiday. I called just to see if we could get an appointment and I was once again lucky to get a fast response. Chris came out and efficiently assessed what we had going on, walked me through fixes. I feel great about this service and recommend anytime I hear someone can utilize their services. It’s not often you have back to back above average experiences, especially with things like heating a plumbing which tend to be stressful.

Review 181 (2024-06-05 - Rating: 5)
The Goettl technician, Mr. Gary Hopkins II, was great and was very detailed in his service and explanation of the issue. He was very professional in everything he did during his visit. Thanks for the great service!!

Review 182 (2024-01-04 - Rating: 4)
Honestly, company was polite, fast and the tech was great. When it comes to the cost of the parts to repair… straight up robbery. The exact part cost $40 if you source yourself, but this company charged $550. I am perfectly fine paying more for the convenience but this is absurd. Company was like, well these parts are on the truck and we can fix it today. Red flag…. Should have known better. I feel like I should have known better but was trusting the experts.. upon further review, I should have trusted my instincts.12/20: The team showed up on time. I was late and they still waited for me. They were extremely polite and professional. They did a good job with the yearly inspections. Could not ask for more from their techs for yearly inspections. They really came out to complete the annual inspection that is part of my the yearly service agreement without me asking. Excellent service. They answered all my questions and sent out a wonderful plumber to service my tankless water heater.

Review 183 (2024-02-20 - Rating: 5)
REVISED REVIEW:I feel its important to share an update on my experience, which has taken a remarkable turn since the initial review. After expressing my concerns, the company reached out to me with a genuine intent to resolve the issues I faced. Their dedication to making things right was the minimum I was expecting. Leopoldo played a pivotal role in addressing the technical problem, but more importantly mended the business relationship. His expertise and approach were instrumental in not just making this transaction right but in turning me around completely about the company.The original technician also revisited and offered an apology, which I accepted. This gesture, coupled with heir effective resolution has changed my perspective entirely. What initially seemed like a severed tie has been transformed into a renewed partnership. Im now looking forward to continuing my business with them, thanks to their commitment to customer satisfaction and quality service. Based on this comprehensive experience, I am adjusting my rating.ORIGINAL REVIEW:I have been with them since they were All Seasons and highly recommended that company. Under this new name and new people, I am not recommending anymore. It had been a while since I had them come out. I saw their company name had changed and that had an offer for retuning customers for a free heater examination. Ours is getting up there in age. $2000 later… our heater never had a problem! I just wanted to stay on top of things and make sure everything was ok and to make our old heater last as long as it could, but totally willing to replace it if it was needed. Again… I have not had any issues (before they arrived) with the heater. Not it makes a terrible sound day and night. I called the person back the next day to come out and fix the noise. He basically told I was crazy and he didn’t hear anything wrong but was happy to replace the motor with a different one. I was made to feel like a crazy person and so declined. He told me, this call is free but if he has to come back out again there will be additional charges. I could have got an brand new heating unit for like $8000… why did I give them $2000 to take my quiet, perfectly working motor to give me one that makes such an annoying noise that I cannot have a quiet house. Music, television… something has to be on to help drown out the persistent whine. Hoping for a quick end to winter.

Review 184 (2024-11-29 - Rating: 5)
We received excellent service from Jef. I would highly recommend Goettl Air conditioning. I called around 7 AM and Jef Showed up on the same day and I received prompt service.

Review 185 (2023-12-26 - Rating: 5)
We have had the pleasure of working with this staff when it was under the 4 Seasons name. We finally had a full system install done and it went flawlessly. At one point because the staff promised a one day install for the furnace, blower and AC, they called for 2 extra trucks. We had 6 installers working to get us heat before they left for the evening. It meant a lot to my family that they stayed to get it done. What a difference a properly installed and functioning system can do for your home. If you are on the fence because it is expensive, this is the company you want to go with.Thank you Marco, Reece, Colin, Diego and Jim to name a few. You gentlemen made the experience great and comfortable for us while we were all home for the holidays.

Review 186 (2023-08-20 - Rating: 5)
Gregory was our service person and he was great! He ran a diagnostic and inspection on our 18 year old unit and showed us the results. He was able to show what could be fixed to make it run better, and gave us pricing on replacement and labor. He also give us pricing on a new unit, since the major part of unit is obsolete, if that fails in future the whole unit will need replaced but of course when he couldn’t say. He gave us time to discuss and we decided to have the repairs done now that would help.Greg ordered parts and returned in 2 days, with parts and made the repairs making sure everything was working.Greg was efficient and a good representative of this company!

Review 187 (2024-04-17 - Rating: 5)
Anthony had my air conditioner fixed in just a few minutes. He explained everything to me and made recommendations to make it work better. Real nice, very professional, pleasant, personable and knowledgeable. I would recommend this company

Review 188 (2024-12-06 - Rating: 5)
Knowledgeable regarding products installed. Very professional attitude. Extremely satisfied with service provided.

Review 189 (2024-06-26 - Rating: 5)
Tanner was knowledgeable amd very helpful with explanations of the issues. I highly recommended him. Very pleasant gentleman. Thank you Goettl Air!!!

Review 190 (2023-08-01 - Rating: 5)
Jason and his crew just left. What a great experience! Prompt, clean, efficient, answered all our questions, and at a great price. We were quoted more than double by a competitor and the Goettl team was a much quicker turn around. We’re very happy we went with them for our new AC unit. We’d highly recommend this company in the Reno/Sparks area.