Legacy Heating, Cooling, Plumbing & Electrical

Located in Reno, Nevada

Address: 9410 Prototype Dr # 20, Reno, NV 89521, United States

Phone: +1 775-977-1375

Rating: 4.9

Services

Small Business
Online estimates
On-site services
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-27 - Rating: 5)
When our water heater started leaking the week before Christmas, we scheduled an appointment to have the team from Legacy Air come out so we could get a new water heater. I wanted a hybrid (heat pump) water heater and with an older home, I knew the switch from gas to electric could pose a challenge but the salesguy (Eric) was confident I could get what I wanted. He gave me a quote, we figured out financing and the appointment was scheduled to get it installed.Yesterday four contractors showed up, plumber, electrician and two HVAC guys. Everyone was here by 8:30 and got to work. The electrician looked at my panel and I could feel the concern emitting from him so as he started trying to figure out where the HP Water heater would go, I let him know that I am in the Home Performance industry and was prepared for my panel size to be an issue. I could see the relief in his face, had I not had the known what I know, that could have been a very difficult conversation. Luckily the previous owners had a spa and had installed a dedicated breaker for the spa so they were able to tie into that and use that breaker. My panel is only a 100 amp panel and has now been maxed out with our newest addition! If I want to switch out any other gas systems with electric, I will need a new panel.The team finished a little after 5pm and the water heater is working beautifully!The guys were awesome!! All of them were professional, polite and really great throughout the whole day!Because of the fantastic customer service, professionalism and overall awesomeness, Legacy Air has gained a lifetime customer.If you know your water heater, HVAC or electrical is getting old, outdated or you just want to upgrade systems in your home - call Legacy Air, they wont let you down!

Review 2 (2024-10-03 - Rating: 4)
The Legacy team did a great job removing the old furnaces and condensers and installing the new equipment. They did it all in one day which was great but they didn’t finish until 10:30 at night. I was concerned that the mouse might have been disruptive to my neighborsOne of the furnaces didn’t have an air filter, I was told that someone would deliver today, but nothing as of 3 pm

Review 3 (2024-12-14 - Rating: 5)
Awesome! Worked out a deal for our budget! Very pleased.Nathan and Chad did a great job for us! We will recommend them to anyone that needs a new furnace. Thank you!!We had to leave before they were done, so we didnt get to see the work. Wow! They did an amazing job!! We are so thankful!

Review 4 (2024-10-05 - Rating: 5)
Had legacy do a mini split install and let me say Spencer and Edward do excellent work and the Manager Red was a pleasure to work with as well! Start to finish transparency. I will definitely call Legacy air for all my future maintenance calls and projects!

Review 5 (2024-12-05 - Rating: 5)
Our technician was Mark Claypool. Nov 29 our schedule appointment. Mark called us to let us know that he was on his way to the property. He arrived on time and very pleasant. He worked/ tune on the AC and made some helpful recommendations. He even gave us a COMPLIMENTARY for his service. What an awesome guy.. Highly recommend.

Review 6 (2024-12-04 - Rating: 5)
Great customer service as we had a all new heating and cooling system installed the day after Thanksgiving. The crew worked hard and late here in Carson City, to assure we had heat over the weekend. The technician (Robert) returned on the following Tuesday to finish some minor tasks. Professional, friendly, helpful, thorough and great attention to detail. Very good communication from all involved. Price was right in line with expectation, good value in the product, 10 year warrenty on materials and labor. Highly recommended, and ask for Robert.

Review 7 (2024-12-08 - Rating: 5)
At 69 years old I have never been so proud to recommend a company like Legacy heating, plumbing and air. Not only did they quickly respond to my call but were able to diagnose the problem and explain all the options available. The technician, Arrick, I apologize if I misspelled the name, was professional, knowledgeable, courteous, respectful and did an excellent job. His skill level was amazing and refreshing! Not only did he finish the repairs the same day but was also key in negotiating a more than fair and affordable price! I have no doubt that they will always be my first choice when it comes to repairs for any heating, plumbing or air! I want to thank Legacy for restoring my faith in quality service at a fair price!

Review 8 (2024-12-17 - Rating: 5)
Knowledgeable, Friendly, explained everything Edward Rusniak was great, friendly, knowledgeable, honest, fast. Great job , very professional. I will be calling you again. Just love it 😊 Debby Mokler

Review 9 (2024-06-06 - Rating: 5)
Thank you Legacy for my new heating and cooling system. Ed and Spencer arrived on time and worked diligently to complete my job. They were able to fit me in a week earlier due to a cancellation. They were polite, great with my dogs, and so so clean. I can’t thank you enough and would highly recommend this company and team!

Review 10 (2024-11-14 - Rating: 5)
Justin was wonderful. On time and very pleasant. More importantly once he checked my heating system, he explained everything to me. He was very patient and took his time so I understood. Best customer service!! I highly recommend Justin with Legacy Heating.

Review 11 (2024-11-29 - Rating: 5)
I was very pleased with the service provided by Rich. He came out to give me quote on a new furnace and AC. He went in and did his thing. Explained a few things and gave me a fair quote. Even gave me a few financing options. Excellent service! Looking forward to working with him again.

Review 12 (2024-12-20 - Rating: 5)
Luke came by today for an annual service of my HVAC system. After performing his maintenance tasks, he came in and discussed with me services that he recommended. His presentation was well, detailed and contained an excellent mixture of technical information and the rationale for the recommendations. He is not only highly technically competent, but an excellent communicator. He is truly an asset to his employer, and a gold mine for anyone Fortunate enough to benefit from his technical skill sets. It is evident that Legacy’s recruiting and training program is first rate. Perhaps best of all their pricing is extremely fair.

Review 13 (2024-11-05 - Rating: 5)
Let me share with you why I would recommend and use Legacy Air again. Their responsiveness is second to none, however the real reason I would recommend this company is Adrian Silva. Adrian was extremely professional, caring and really did outstanding work. His attention to detail was incredible. Adrian Silva is a rock star for Legacy Air and an incredible ambassador for the company.

Review 14 (2024-12-30 - Rating: 5)
They did a great job, very thorough with their inspections. We ended up needing a new furnace and they installed it next day! Would highly recommend!

Review 15 (2024-10-18 - Rating: 5)
I called Legacy for an after hours situation on my furnace. I had never used them in the past and was skeptical I could get same day service? They were great to work with and had their technician Justin at my house within a few hours.Justin was great to with! He quickly diagnosed the issue and had my furnace working within an hour. Justin is very knowledgeable, professional and honestly just a great guy!Thank you all for your help in this situation!

Review 16 (2024-10-30 - Rating: 5)
Seriously impressed with the professionalism and flexibility of Legacy. Great price for great equipment and very knowledgeable crew. Rich came out for our initial consultation and he was fantastic, as were Sergio and Ed, the installers, and Red, the manager. 100% recommend working with Legacy.

Review 17 (2024-10-22 - Rating: 5)
Rich, Edward and the team did a great job. These guys did an excellent job replacing our water heater this year. They got it done in just a few days from when I called them when it was going to take other companies months. Very nice, hard-working team that explained everything and made the process easy and efficient

Review 18 (2024-12-18 - Rating: 5)
Luke arrived on time with a very professional demeanor with all equipment ready. He inspected the furnace in the attic and within a few minutes returned to let me know what issues were affecting my furnace. Ive hired Luke and Legacy Heating to take over the job where another company failed. Im very impressed with Legacy Heating but especially Luke Claypool for his professionalism.

Review 19 (2025-01-06 - Rating: 5)
Brandon Westfield did a great job with a maintenance visit. We connected with them via Home Depot. Brandon came out and changed our filters and throughly reviewed our HVAC and we signed up for an annual plan for them to visit every 6 months.

Review 20 (2024-09-20 - Rating: 5)
Rich was very good and friendly and respectful all is good so far.Luke and Mark did a very good job installing the Bryant furnace.I am very happy Luke moved my air filter to the wall so I can install filters so much easier.The air conditioner blows sooo cold now 10 degrees compared to 50 degrees before.The blower inside blows air on high speed to finally get air upstairs.It was horrible up their before.The stage 2 furnace is night and day compared to our 36 year old Day&Night Carrier old junk.We should be happy for years now.I highly recommend Legecy air through HomeDepot

Review 21 (2025-01-07 - Rating: 5)
Arrik H. was very through and did an excellent job explaining what he was doing and why. He made some really good recommendations to help better heat our home. Thank you Legacy and Arrik for servicing our furnace.

Review 22 (2024-11-05 - Rating: 5)
Brandon did a great job, showed me what was failing in my home heater. The unit is 24 years old so I was expecting some wear on certain items. He was professional, gave me pictures of everything he checked and cleaned. Excellent service I would use this company again.

Review 23 (2024-10-21 - Rating: 5)
Brandon W. was very thorough, competent, conscientious, considerate, and professional. He patiently explained to me everything he was doing and showed me the deficiencies and why they were deficiencies according to the labels on my furnace equipment and the readings on his instruments. I’ve paid considerably more for annual inspections and they were far, far less thorough and comprehensive. If Brandon is a typical Legacy Air employee, then I am quite impressed with Legacy and I will use them going forward.

Review 24 (2024-12-16 - Rating: 5)
Brandon was amazing! He was as so thorough and knowledgeable! He spent time explaining what was wrong. He is so professional . 1st time I’ve felt like a technician was not trying to make me buy more! Appreciate it so much!

Review 25 (2024-08-07 - Rating: 5)
Dru & Kevin did a fantastic job! They were very good about answering questions & seeing to our concerns. Kevin made a mistake on something told us & fixed it right away. That is the mark of a truly honest & competent employee. He also was great at keeping us informed. We were not so impressed with Olson; but once they got here they did an excellent job of getting work done in a competent manner.

Review 26 (2024-10-31 - Rating: 5)
The whole experience was amazing. I called after hours and the person was pleasant and very helpful. She dispatched a technician within 30 minutes. He arrived, was knowledgeable and courteous. I highly recommend!

Review 27 (2024-11-20 - Rating: 5)
Justin was amazing!!! He was very professional and knowledgeable. He explained everything in detail. Price was perfect much better the other companies quoted me.

Review 28 (2024-09-01 - Rating: 5)
Dustin was very thorough and well educated on our systems. We were very impressed. We are out of town right now but will make a decision soon. Another company came and spent about 20 minutes. Another reason we were so impressed with Dustin.We like your one year (?) payment plan. Not a problem but it was offered.Please contact us the week of September 10. We will know by then our finances and what needs to be done. Thank you!

Review 29 (2024-11-25 - Rating: 5)
The technician Brandon from Legacy was outstanding. He serviced our 2 furnaces and did some work under our house. He was very friendly and thorough. We highly recommend Legacy for your HVAC service needs.

Review 30 (2024-09-19 - Rating: 5)
Davis and Sergio arrived bright and early and ready to work. They were both professional and polite and pleasant to deal with. They were respectful of my home, wearing booties and closing doors behind them, and cleaned up after they were finished. I would welcome Davis and Sergio into my home again and recommend them to my friends.

Review 31 (2024-09-17 - Rating: 5)
Ed and his co-worker were so helpful and polite. They both were professional and clean. They probably got tired of me asking questions but were always courteous and straight up. Also Lisa Morrison in sales was spectacular. Also very polite knowledgeable and helpful. The new HVAC works well. Very positive experience

Review 32 (2024-08-09 - Rating: 5)
I’m honored to write a review for the entire staff of Legacy Heating & Air Conditioning. I recently needed to replace my heating and air conditioning.I obtained four or five estimates interviewing a number of companies. Legacy gave me the lowest price and best value for my dollar. It started with meeting Rich to get information and an estimate. He had years of experience and it showed. The entire staff showed a culture of taking pride in their respective jobs with customer service as a cornerstone. When I had decided on a different color for my chosen thermostat, Brenden the manager left his duties at his office to bring them over since the installers where already working at my house, going the extra mile. If you’re looking for a good experience and accomplishing a positive result, you’ve come to the right place utilizing Legacy Air. Good luck with your project.Paul E.

Review 33 (2024-12-24 - Rating: 5)
Original Tech, Eric and install Tech, Robert were both exceptional representatives of your company. I cannot believe how much of an improvement the new furnace provides. We are Very pleased.

Review 34 (2024-10-07 - Rating: 5)
First off….Arrik did a great job!He was super respectful coming in and gave me a notice 30 min. Prior to arrival. When he arrived he put shoe covers on to ensure he wasn’t tracking anything into my house.Cleaned out and changed my air filters. Educated me on a lot of house maintenance, options, and suggestions.We talked through how to make my house more heat and cool efficient and getting the best bang for my buck while keeping my monthly costs low.Thanks Arrik!!

Review 35 (2024-12-12 - Rating: 5)
Arrick was friendly, very thorough and knowledgeable. I appreciated the time he took to explain and show me the issues going on with my heater. Even my dogs liked him!

Review 36 (2024-12-15 - Rating: 5)
Brandon demonstrated his years of experience. Hes enthusiastic about making sure I understood the pros & cons of my heating system. I signed up for the annual membership based on wanting him to be part of my HVAC maintenance team.

Review 37 (2024-11-27 - Rating: 5)
Justin was on time. Friendly, knowledgeable and let me know things as he discovered them. I would definitely welcome him back into my home should I need service in the future.

Review 38 (2024-12-04 - Rating: 5)
Justin was awesome! He took the time to explain his process of maintenance and check-up procedures. Thank you Justin for your professionalism and commitment to excellence!!!!

Review 39 (2024-11-20 - Rating: 5)
Rich was great very thorough. He explained what he was doing. Took pictures and took readings. I had changed the filters last week so he did nit have to.

Review 40 (2024-08-30 - Rating: 5)
Im 3rd owner of a single story home built in 2016. Being number 3 I thought it prudent to have both systems inspected. Mr Hanson was early, based on the timeframe given . He started in the attic with the furnace, took pictures of the device, reported it was in good shape, numbers where they should be. Next, the air conditioner outside. He explained everything he did at my request and found that system also in spec. He offered, several upgrades but was not pushy. I was extremely pleased with his service, and Home Depot a very good cohort for this service.

Review 41 (2024-08-21 - Rating: 5)
I saw Dr Hicks as a followup of an ER visit. He was very friendly and up beat. He took his time with me and took care of all my needs! I am a new patient of his and am very happy to have him as my Doctor!

Review 42 (2024-09-12 - Rating: 5)
Luke was amazing. He answered all of our questions and was extremely helpful. He was professional and so very nice. We would absolutely use Legacy again in the future. Thank you so much!

Review 43 (2024-10-08 - Rating: 5)
Luke did a thorough check up; provided us with pictures of our issues and explained, verbally and in writing, what was required to remedy them, He was very polite, clean and respectful of us and his surroundings. We’ve scheduled the necessary work and look forward to his return for completion.

Review 44 (2024-11-28 - Rating: 5)
Arrik Hansen with Legacy Air was punctual and did a great job with the servicing of my heater. Great at explaining what he had done as well as recommendations for improvements that could be made to improve functionality.

Review 45 (2024-11-21 - Rating: 5)
Rich did a very thorough job providing an estimate to replace our furnace and air conditioner; was very quick and prompt. Very satisfied with quote and appreciate his openness and info

Review 46 (2024-10-03 - Rating: 5)
I requested an HVAC review by Legacy Air through Home Depot. They responded quickly and scheduled a visit in less than a week. Sergio and Arrick were thorough, polite, clear, and professional. They proposed a handful of improvements, with no hard-sell tactics. I have not yet had the work done, but based on this visit I can recommend Legacy strongly and without reservation.

Review 47 (2024-06-22 - Rating: 5)
Dustin was prompt, professional and very informative. I appreciate that he offered up education and was able to provide additional assistance through direct contact with his supervisor right in front of me. The entire process was efficient and painless.Thank you!Kevin called the morning of the installation to let me know when he’d be arriving. He arrived right on time, was professional, and again, informative. He let me know what they’re be doing so I could be prepared and plan my day. Sergio arrived and both men worked very hard and efficiently throughout the day. They not only put in a new AC unit, but also completely serviced the furnace and blower unit. Then Kevin went under the house to insure that the previous drain pipe was installed correctly. It was not. He fixed that as well.Kevin, Sergio, and Dustin were all the epitome of true professionals. I cannot thank Legacy Air enough. There is no way anyone could match their work.Respectfully,Scott

Review 48 (2024-09-26 - Rating: 5)
Service Tech showed for the scheduled appt. On time and with a can do, collaborative attitude...His customer service skills were excellent. He patiently listened to the challenges our HVAC system was displaying, and had appropriate solutions to the issues. He also has a clear understanding of the HVAC systems in our house, and I would be 100% comfortable having him perform any required future work...

Review 49 (2024-09-24 - Rating: 5)
Justin W. came out to tune up my system and did an amazing job. He was very informative and helpful. Told me my options moving forward and gave recommendations to make my system better.

Review 50 (2024-09-30 - Rating: 5)
Luke was on time, very professional and explained all steps of his work in detail. He left all replaced parts with us so we could verify his assessment of the parts. It never felt like Luke was trying to sell us something that we either did not need or want.Thanks for a job well done.

Review 51 (2024-10-19 - Rating: 5)
I appreciated the professionalism of the HVAC Tech, Justin Wells. The service was performed as described and efficiently. I was pleasantly surprised by the estimate options. Legacy and Home Depot is a viable option for our HVAC upgrades.

Review 52 (2024-11-19 - Rating: 5)
Erik was very knowledgeable and recommended a few things that we were lacking for safety precautions in the house. He was quick and efficient with the furnace maintenance checks.

Review 53 (2024-11-23 - Rating: 5)
Luke was very thorough. He explained everything. His crew was not able to complete the job and promised to come back the next day. The important thing, however, is that the heater was working and that’s important in the winter.

Review 54 (2024-08-30 - Rating: 5)
It is an outstanding HVAC mechanic, his partners Spencer is no slouch either. These guys work very well together. In a nutshell, they both represent Legacy Air in a positive way and recommend Legacy to anybody who has a question about my split unit. Have a great day.

Review 55 (2024-10-09 - Rating: 5)
Justin was great, checked out both our heating and air conditioning. He brought us up to date on our equipment and what to expect in the future. Very informative.

Review 56 (2024-12-11 - Rating: 5)
Ahrik was very polite and considerate. He worked quickly and efficiently answered all my questions. I couldn’t have asked for a more appropriate and pleasant experience. Thank you.

Review 57 (2024-09-10 - Rating: 5)
Jerry was very personable and explained everything regarding switching our water heater to a tank less system. We appreciate him coming out the same day that we asked for the quote. We will be calling him when we decide. Thanks Jerry!

Review 58 (2024-09-25 - Rating: 5)
Arrik was our technician. He’s very knowledgeable and doesn’t leave a mess in your house. He actually wore booties over his shoes. We had a very good experience. I would highly recommend them

Review 59 (2024-08-02 - Rating: 5)
Great experience. Spent almost 3 hours doing a thorough review of our HVAC systems. Fully documented all findings. Arrick was a joy to deal with. Very respectful, nice to talk with. If I need anything else Legacy will have my business.

Review 60 (2024-06-19 - Rating: 5)
Spencer and Dustin did an excellent job installing my new air conditioner and heater. They were both very polite, courteous and professional.They got it up and running on short notice. Would definitely recommend them!!Thank you very much that!Legacy was great to work with from start to finish!I would recommend them for fast service and installation. We are happy with the unit we purchased.Thank you!

Review 61 (2024-10-30 - Rating: 5)
Justin did great. Informed of arrival time, clean, knowledgeable, pleasant and responsive to questions. Presented detail on what he did and recommendations.

Review 62 (2024-07-11 - Rating: 5)
Dustin was an amazing tech!! He was all by himself and installed everything quick! Even came across an electrical problem but not his fault at all. He was able to get an electrician over same day and got our A/C up and running! Super grateful for legacy air! Thank you!

Review 63 (2024-09-18 - Rating: 5)
Edward and the other technician were great. They represented the company well. They were both very professional and they respected my house very well. If they were my sons I would be so proud.

Review 64 (2024-08-13 - Rating: 4)
AC got installed quickly but we had some issues post install due to landlord not opting to replace furnace at same time. The rates for Legacy are the best I could find in town, few thousand less than many of competitors. Obviously every house is different but for our 2900 sqft house they did it for under 9k when other companies were quoting upward of 12k. We did run into several issues after install because AC kept freezing over in furnace, it took them 4 visits to figure out that issues was that furnace was old and just could not blow cold air fast enough to keep house under 72. The fix for that was just keep house warmer. Feel like they should have figured that out sooner or told us that old style furnaces can be like this at install/quoting. I am pretty annoyed it took so many visits for them to figure that out as I had to take many hours off work to meet the techs. But all the visits were covered and they were nice about it and truly seemed like they wanted to figure it out so thats why only 1 star off.

Review 65 (2024-07-06 - Rating: 5)
Rich is an honest and fair technician. He gave us lots of options across a range of prices for repair and replacement, with payment plans. And Kevin did an amazing job setting up our new system! We are very satisfied.

Review 66 (2024-11-07 - Rating: 5)
He explained what type of air filter I should use, where I should move my CO detector to make it more efficient and how my furnace is functioning. Very personable and informative

Review 67 (2024-12-24 - Rating: 5)
Michael and the Legacy team were fantastic, thorough, and explained what had to be done to add the electrical outlets we needed. Legacy is a thorough and responsive company.

Review 68 (2024-10-29 - Rating: 4)
First install wasnt acceptable. Reinstall corrected the problems. Very professional and personable employees did a good job.Red, in particular, was extremely cordial and accommodating. Red is one of your most valuable assets, trust me

Review 69 (2024-11-14 - Rating: 5)
Rich was knowledgeable, friendly, and patiently explained everything in great detail. He did a thorough job and I would highly recommend him.

Review 70 (2024-08-17 - Rating: 5)
He did an awesome job and he was very knowledgeable. He let me know my options which were very reasonable as far as cost goes. Great people and great company all together I really appreciate them.

Review 71 (2024-08-06 - Rating: 5)
On a scale between one and ten, Dustin is definitely a ten! Knowledgable, professional, courteous, pays attention to detail and explains things in a way that a layman can understand! Dustin is an excellent technician and represents Legacy Air very well. Will definitely recommend your company!

Review 72 (2024-07-31 - Rating: 5)
Rich was my technician today from Legacy Air, whom I found theough Home Depot, I told him about my experience a few weeks earlier with another localHVAC company and how I had hired them to do a tune-up but to me, it seems like they just turned my system on and off and went up into my attic for a few minutes, came back down & said, sir, your system is 18 years old, so you NEED to have it replaced cuz it WILL fail, we cant say exactly when, but it WILL FAIL, and if you sign up with us today, itll only cost you $45,000.... plus this fee and that fee, etc.Unfortunately, Rich said this was all to common of a problem where the uninformed and elderly are sometimes taken advantage by HVAC companies but Rich said IF we need to replace your system it definitely will not cost $45,000.And so Rich went on to take a look at my system after letting me know that HVAC systems are designed to last about 15years, so I was at least prepared at the start of his inspection that I might need to replace it soon.When Rich finished, he showed me a dozen or more pics on his phone and EXPLAINED exactly what he was looking at in each pic as well as what each pic should look like. This was a STARK difference to the other hvac company that wanted $45,000 to replace my system, just cuz according to that other company my system could fail one day.Rich was able to make it EXTREMELY clear, based on the pictures he showed me, including pics of static pressure readings, that I might be able to make it thru summer with my system but as soon as winter hit my system would fail shortly after. Not only that, my drip pans were FULL OF RUSTY WATER, which means its not draining properly and so eventually I would have gotten wood damage and potentially MOLD. This makes me want to report that other HVAC Company that inspected my system A couple weeks ago to Better Business Bureau.Anyways, I dont want to rant about that other horrible company too much.Instead Rich seemed very honest, we talked about his son serving in Navy, he has 30+ years in HVAC industry and has quit working with other companies when they ask him to do SHADY stuff like that technician from the other company did here.So, a long story short, I decided to Hire Legacy Air to replace BOTH of my Systems for $10,000 LESS than the other company, plus legacy air will be adding in many extra features that are specific to my house and my needs for free(a bonus of 5-7.5k) whereas the other company said it wasnt worth the money and said it would double the already extreme price. Legacy Air, also includes free maintenance for the 1st year, plus the devices have 10yr warranty.Suffice to say, I am very happy. My install is scheduled for next week and so far I wold HIGHLY recommend Legacy Air to any one who need just routine maintenance or needs a whole new system.

Review 73 (2024-12-24 - Rating: 5)
Luke Claypool was fantastic! Now, I’ve scheduled 3 times with them for after install inspection. They have booked the day before or same day. I’ve driven out here 3 times. Guaranteed no show. Never, ever again. Do not use them!

Review 74 (2024-11-10 - Rating: 5)
Rich wa wa very polite professional and courteous technician. He explained everything very well. He also took extra care when walking on the new flooring by using booties/shoe coverings.

Review 75 (2024-09-18 - Rating: 5)
Arrik Hansen with Legacy Air came out to do the home depot $29 heat/ac tune up. I had tons of questions & he was eager to answer every one of them! He explained everything he was doing & looking for & he even showed me all the unit tolerances on the door sticker & then how he compared to the multimeter readings! It was an awesome experience & his recommendations from low budget to high were emailed to me with pictures of all the readings. When I do replace these units I wont even be shopping around I’m sold just from Arrik & his professionalism & honesty!! If the entire company is filled with technicians like Arrik Ihighly recommend giving them a try!!!

Review 76 (2024-12-19 - Rating: 5)
Mark Claypool of Legacy Air completed our maintenance and offered additional services if we wish with no hard sell. Very happy and we will use the service again

Review 77 (2024-07-10 - Rating: 5)
Dustin was great, he came out. Listened to what I wanted and was going for. He gave me a few quotes to see what option would fit best for my budget. It was truly a great experience.

Review 78 (2024-09-20 - Rating: 5)
Rich was very knowledgeable about his job and very professional. He was very informative to whatever questions I had and gave detailed information. Definitely an asset to his company!

Review 79 (2024-07-24 - Rating: 5)
Rich, was prompt, knowledgeable and very respectful. He inspected both the furnace and AC units. Explained what he was doing and why we needed parts.Thank you for having men like Rich working for you.

Review 80 (2024-07-08 - Rating: 5)
Luke, the service Tech was so helpful and physically showed me all of the concerns he had, including the recommended performance levels and the actual performance, through his testing equipment - so it made more sense and provided practical proof of what he was describing, vs. just shooting HVAC jargon at me.Thanks again Luke and Legacy Air!! I will be recommending you to family, friends and colleagues!

Review 81 (2024-11-21 - Rating: 5)
Rich explained all the details about a new system and the various choices I had. He did a good job and Legacy will be installing my new system on Monday.

Review 82 (2024-10-17 - Rating: 5)
Very professional. Very thorough. Did not try to make me feel like I had to buy expensive replacement parts or a new furnace RIGHT NOW. He just gave me the facts

Review 83 (2024-07-24 - Rating: 5)
Dustin was super informative and friendly. We had to reschedule a few times, Nikki and Legacy Air were easy to work with. We look forward to continuing to work with them in the future.

Review 84 (2024-12-12 - Rating: 5)
Brandon did an excellent job helping with the purchase and installation of our water heater. I would highly recommend Legacy.

Review 85 (2024-12-13 - Rating: 5)
The young men from Legacy Air went above and beyond they did an amazing job and I would recommend them to anyone that’s interested in getting a new heater and air conditioner.

Review 86 (2024-08-06 - Rating: 5)
Rich was excellent in his customer service and getting us a prompt estimate. We have scheduled to have to work done to the HvAC system that we going to have a tankless water heater put in too.

Review 87 (2024-07-26 - Rating: 5)
Arrik Hansen with Legacy Air was friendly and professional. He was thorough and left the area he worked in better condition than he found it. He took his time going over what he found and made a few suggestions. I did not feel as if I was being upsold, in fact I feel that he only wanted what was best for my family and our home

Review 88 (2024-09-06 - Rating: 5)
Rich was personal and very capable. The previous inspector had closed most the vents and turned off my ac and never turned it back on. I am moving tomorrow, but will leave his card for the new owners. System is old and should be replaced, but it’s working thanks to Rich!

Review 89 (2024-11-29 - Rating: 5)
Explained and showed the issues clearly and accurately, gave me a fair price.I had some parts that just needed some service, other companies likely would’ve said I needed replacements. Saved me money.

Review 90 (2024-07-20 - Rating: 5)
We had a really good experience and Manuel was swift and thorough. Our system was in good shape overall when he inspected everything-we just added preventative items: an electrical surge protector and a water sensor that goes in the water overflow pan.

Review 91 (2024-07-19 - Rating: 5)
Great services! Manuel, Kevin and Drew knows what to do , our new AC system is up and running great.They were on time, work hard to complete the work and clean the areas after the work was completed.Thank you!!!

Review 92 (2024-07-15 - Rating: 5)
Manuel came in the time frame given and he was so personable and professional. He answered all my questions and made me feel very comfortable about making the decision on getting an AC unit.

Review 93 (2025-01-03 - Rating: 5)
A great inspection , did the work as promised and let us know of the condition of the heating system and a reasonable assessment

Review 94 (2024-07-16 - Rating: 5)
Sergio did a great job servicing our A/C. He wanted to ensure I understood my system and what he was doing. He also made an effort to ensure he answered all my questions.

Review 95 (2024-11-08 - Rating: 5)
He was nice and did wrapped the pipes but he gave me two male ends and one needs to be female. He said he would schedule someone to come back

Review 96 (2024-10-21 - Rating: 5)
Brandon was absolutely awesome. He was extremely thorough and explained everything in detail. He explained all my options and plans available to me from Legacy. Please Thank him.

Review 97 (2024-08-09 - Rating: 5)
Just had our furnace replaced and we’re very pleased. Tyler and his assistant were courteous and knowledgeable. We would recommend you to anyone. Thanks so much

Review 98 (2024-06-20 - Rating: 5)
Kevin and Sergio were great. Polite, friendly, and explained what they were going to do. Worked very hard all day. I don’t think they even stopped for lunch or breaks. Extremely clean. Picked up everything. You couldn’t even tell they had been at the house. Hauled everything off. Highly recommend them.

Review 99 (2024-06-22 - Rating: 5)
Dustin, Kevin, and Drew did an awesome job. We’ve been in the market for a new a/c unit and furnace for a long time, but nothing felt right. We had Legacy come for a repair which led to us replacing the entire system. Everything worked out right once we had Legacy here.

Review 100 (2024-06-12 - Rating: 5)
Luke and Drew did an excellent job. They came in and knocked it out while keeping me informed on what they were doing. After installing the furnace / AC they showed me How to hook up the Bluetooth to the phone.So far s good.Great customer service.Legacy Air is my go to now!

Review 101 (2024-10-31 - Rating: 5)
Luke and his trainee were awesome! Appreciated how my questions were answered! Felt very comfortable having them in my home!

Review 102 (2024-10-09 - Rating: 5)
Rich and Legacy Air were lifesavers! With the hottest week of summer upon us, our a/c went kaput. Legacy Air got us a tech out quickly. The tech, Rich, quickly identified the issue, got the parts on order, and came right back out and got us cooling off in short order. Rich was very professional during the entire process, did not make things a mess, and handled everything beautifully. Thank you Rich and Legacy Air!!

Review 103 (2024-05-31 - Rating: 5)
Our technician Dustin had great customer service. I didnt feel like I had a stranger in the house. He arrived in a timely manner with a smile on his face! I would absolutely recommend Legacy to anyone looking for a friendly technician and reasonable pricing!

Review 104 (2024-10-25 - Rating: 5)
Brandon was very informative about our furnace and very efficient in diagnosing the problem. I would gladly have him back again in the future.

Review 105 (2024-09-11 - Rating: 5)
I was completely impressed with Rich for being professionalism. He showed up early than what I expected. He explained how the company had done things and how it could benefit the customer.

Review 106 (2024-07-10 - Rating: 5)
Excellent knowledge of systems! On-time, organized, resolved product size 3.5 ton immediately, explained the systems and how they work, and he and his technician made sure the work area was cleaned up when done and all old components were removed. Excellent Job!

Review 107 (2024-06-07 - Rating: 5)
Employee Jay Baldwin did an awesome job today with checking my thermostat. He was very knowledgeable and answered all my questions. He even checked my AC unit and all my vents. He was very friendly and helpful. I will have him back to install my new thermostat as well as any other AC issues in the future.Tracey E.

Review 108 (2024-07-20 - Rating: 5)
The whole crew did a fantastic job of replacing our HVAC system after a propane explosion and fire. They also added AC. They took extra steps to ensure a professional installation. A special call-out to Dustin, Kevin and Drew!!!! These guys know their stuff.

Review 109 (2024-07-27 - Rating: 5)
Arrik is a very nice young man! He was on time and stayed late on a Friday evening which I appreciated! He made recommendations but was not a high pressure sales guy which I REALLY appreciated. I’ll request Arrik in the future! I was pleased with the overall service.

Review 110 (2024-10-15 - Rating: 5)
Mark did fine replacing the flu. He said he wasn’t trained on how to check the blower fan noise. I have no complaints

Review 111 (2024-06-21 - Rating: 5)
Rich was excellent! He mad me feel very safe and comfortable with making a decision to replace my HVAC system. I will definitely go with Legacy 💯% to replace my system due to Rich’s expertise in explaining my system. He was very knowledgeable!

Review 112 (2024-06-07 - Rating: 5)
Manny was on time, professional, to the point, informative, and not pushy when it came to the sales. His customer service was the right fit for me and listened to what I had to say. When my kiddo and dog were going nuts, he was courteous, waited so that I could hear what he was saying and didn’t bat an eye. I appreciate his assistance understanding my system better and recommending tailored options that I would be/ was interested in. - Daniel

Review 113 (2024-08-22 - Rating: 5)
Arrik was knowledgeable, courteous, and did a great job. He wore booties on his boots to keep the house clean which shows professionalism.

Review 114 (2024-07-02 - Rating: 5)
Rich was awesome. He explained everything very clearly and honestly. When I decide to replace my downstairs furnace and A/C, I will definitely be calling Rich and Legacy to to do the work.

Review 115 (2024-08-23 - Rating: 5)
Davis and Sergio were outstanding-very professional install- they took time to explain system upkeep and how things worked and were in and out well before anticipated timeline.

Review 116 (2024-12-16 - Rating: 5)
We have used Legacy air for many years for air conditioning maintenance, and now they have plumbing maintenance which the service was excellent.

Review 117 (2025-01-04 - Rating: 5)
Very professional, courteous, candid and knowledgeable. I now have much more knowledge and quotes about my options.

Review 118 (2024-05-29 - Rating: 5)
Manuel came out here and was so professional so thorough even my goldendoodle fell in love with him. Very efficient and honest.As a realtor I see a lot of repair technicians and Manuel Vera was the tops. I would recommend him to anyone

Review 119 (2024-06-01 - Rating: 5)
Luke Claypool with Legacy Air was excellent. He walked me through every thing he was doing and answered every question that I asked. He was fast but thorough on every thing he was doing. He let us know that our system was working very good for its age and that it only needs a couple of things with minimal attention. He gave us a fast and well gone through quote. I 100% will use Legacy Air again and would definitely ask for Luke for any repairs that may need to be done.

Review 120 (2024-07-12 - Rating: 5)
Kevin and Drew were very professional, personable, and very efficient. The site was left cleaner than when they first arrived. They did a beautiful job, replacing the air conditioner and furnace.

Review 121 (2024-08-13 - Rating: 5)
Arrik from Legacy Air was very professional and throw. We had one of our AC zones not working. He found the problem and gave us a quote to have it fixed.When the part came in Arrik back, installed the part, and tuned all 3 zones so the air would flow evenly.Love this company and would highly recommend. Thanks Legacy Air.

Review 122 (2024-11-25 - Rating: 5)
Robert was very friendly, informational, respectful, and a fast worker. He even came out on a Saturday to fix my heater!

Review 123 (2024-09-16 - Rating: 5)
Dustin was very professional and answered all my questions.Dustin was able to set me up with the install of a new waterless tank heater with good financingI was very satisfied

Review 124 (2024-07-12 - Rating: 5)
The HVAC installers, Kevin Crum and Drew are experts at installing a complete HVAC system.They worked very efficiently and quickly.A plus was they were both very respectful and courteous and made sure they cleaned up the areas they worked in.I highly recommend this company for HVAC work.

Review 125 (2024-08-29 - Rating: 5)
Dustin was great very professional and thorough. He completely his work in a timely manner.

Review 126 (2024-08-14 - Rating: 5)
Arrik was a very professional and courteous technician and he did a fantastic job and was full of knowledge and offered lots of answers to any questions I had.

Review 127 (2024-06-07 - Rating: 5)
Our whole experience with this company has been outstanding. We first met Luke, who came out to the house to assess our needs. We decided to get a package that included a new heater, new air conditioner and new hot water heater. Having received bids from two other companies, we couldnt believe how fair and reasonably priced our proposal from Legacy was. Today we had Kevin and Drew here all day, taking care of the HVAC, and a colleague (whose name I unfortunately missed) installing the hot water heater. All three were so professional and wonderful to work with. They even taught me a few things that helped me better understand the HVAC and plumbing aspects of the home. I highly recommend this company!

Review 128 (2024-06-28 - Rating: 5)
Rich did not have the materials to fix the leak in the blower with him, but he taped it well enough for a temporary fix. The office will call Monday to make the appointment the fix it properly. Very nice man.

Review 129 (2024-09-17 - Rating: 5)
Very informative, had an easy going way about him. I felt he had my best interest in mind while, of course, making money for the co.

Review 130 (2024-12-17 - Rating: 5)
Brandon serviced our furnace of a tune-up. He was very thorough and honest and communicated well

Review 131 (2024-09-27 - Rating: 5)
Professional, very knowledgeable and kind, I Appreciate the work performed by Aarick and definitely want him to come again to service my AC and heating system, thank you

Review 132 (2024-06-06 - Rating: 5)
Kevin and Drew did a fantastic job installing my new AC and Furnace. Unfortunately, there was a heat advisory but they powered through and still managed to get the job done in a single day. Overall I am very impressed.

Review 133 (2024-10-23 - Rating: 5)
The technician, Luke was very nice and respectful. He explained the work he performed and follow up items.

Review 134 (2024-07-25 - Rating: 5)
Dustin I a professional. He spoke well, explained everything as he moved through each part of the AC system. At the end he explained options for improving and adding life to our AC system.

Review 135 (2024-12-16 - Rating: 4)
Professional and courteous tech.No issues found. Recommended surge protection and electronic air cleaner

Review 136 (2024-12-13 - Rating: 5)
On time, knowledgeable tech (Eric Ojada), efficient, thorough , friendly. Overall, a very positive experience.

Review 137 (2024-09-30 - Rating: 5)
Justin was on time, professional , and communicated well, answering all my questions. A shout out to the personable Mike as well.

Review 138 (2024-08-14 - Rating: 5)
Date of service 07/30/2024Your technician Arrik Hanson is very professional and very informative a real people person and knowledgeable.Any future issues with my system I will call Legacy Air and heating.

Review 139 (2024-10-26 - Rating: 5)
Spencer is a skilled and professional technician. Installation went well and i am confident that it is a job well done.

Review 140 (2024-09-17 - Rating: 5)
Excellent experience knowledgeable about all the equipment and procedures!! Also gave me great advice on what I can do to improve my equipment’s performance.

Review 141 (2024-07-15 - Rating: 5)
Rich was exceptionally knowledgeable and professional, diagnosed and helped me understand the problems I have with a 20yr old air conditioner and furnace. Legacy will get more business from me in the future!

Review 142 (2024-06-12 - Rating: 5)
Dustin was great! He was super friendly and very informative. He let us know we had some issues before we could move forward but look forward to getting air soon!

Review 143 (2024-10-22 - Rating: 5)
So far so good. We were happy to see that we could use Home Depot to pay and use 18 months to pay off.

Review 144 (2024-12-19 - Rating: 5)
Mike and Gavin showed up on time, troubleshot a difficult electrical problem, and finished the work in just a few hours. Very professional.

Review 145 (2024-11-06 - Rating: 5)
Justin was very thorough. He was polite and answered all of my questions.

Review 146 (2024-10-17 - Rating: 5)
Brandon was very personable & knowledgeable. He got the job done & I feel confident in his abilities

Review 147 (2024-06-10 - Rating: 5)
Sergio was wonderful: polite, friendly and super efficient! Explained everyt In detail and laid out various options for upgrades I want to make. Highly recommend and will see them again

Review 148 (2024-10-01 - Rating: 5)
Justin & Mike were very congenial, helpful and thorough. Great reps for Legacy Air!

Review 149 (2024-09-09 - Rating: 5)
I couldn’t be more impressed with the communication, professionalism and service that we received from everyone we interacted with at Legacy. I would HIGHLY recommend using them should the need arise.

Review 150 (2024-08-29 - Rating: 5)
Luke was very nice, knowledgeable and explained what he was doing and what needs to be done. 5 stars!

Review 151 (2024-05-31 - Rating: 5)
Legacy Air was very friendly and efficient. The front was staff was a pleasure to work with. Dustin the technician was super friendly and respectful. He fix my air conditioner the same day. I recommend Legacy Air to all.

Review 152 (2024-10-18 - Rating: 5)
Had a basic check up on heating system. Thorough and knowledgeable work by technician, Luke. Would recommend!!

Review 153 (2024-08-20 - Rating: 5)
Dustin was very professional and clear with his explanation on what was going on with my AC unit. Would highly recommend!

Review 154 (2024-06-18 - Rating: 5)
Kevin and Sergio were so kind, efficient, and professional installing my new AC unit! I highly recommend legacy for heating/ac needs. Customer service is outstanding!

Review 155 (2024-06-07 - Rating: 5)
Luke Claypool did a wonderful job checking our cooling and heating system. Keep him on your payroll.

Review 156 (2024-10-03 - Rating: 5)
Rich was very helpful in giving me the whole nine yards of what i’m getting into from the kind of unit i am getting and the expense. Great way to start!

Review 157 (2024-07-12 - Rating: 5)
Very professional and knowledgeable. Manual was very thorough and informative. I was very happy and will use this company again for future HVAC needs.

Review 158 (2024-07-11 - Rating: 5)
The Legacy Air team were detailed, professional and very helpful. I recommend them for any of your HVAC repairs or installation.

Review 159 (2024-05-10 - Rating: 5)
Dustin came in and had our new system set up very efficiently! Explained to us how everything works, what maintenance is needed and answered any questions we had as this is our first central air unit. Came home one weekend to a freezing house and couldn’t figure out what was wrong, called him on a Sunday afternoon and after about 3 minutes on the phone he walked me through checking things and got it going again right away! I will always recommend them for any heating and air needs!

Review 160 (2024-05-16 - Rating: 5)
Legacy Air was great. Our new system works well, and Dustin who sold it to us even came out after installation was mostly done to make sure we had everything we wanted. He didn’t have to, but he took care of making sure we were stoked on it all.

Review 161 (2024-07-18 - Rating: 5)
Very considerate of our family and our dogs. Quick to complete service. Provided great information throughout the process! Would recommend!

Review 162 (2024-11-19 - Rating: 5)
Very good job. Rich got my furnace working very quickly. Very thorough job.

Review 163 (2024-06-04 - Rating: 5)
Luke Claypool was very knowledgeable and professional, a pleasure to have inspect and service our furnace and AC. Having just moved into a new home, it was nice to learn about the system we inherited. Luke is friendly, and answered all my questions. 👍

Review 164 (2024-06-07 - Rating: 5)
Dustin, showed up timely. Inspected my system explained issues,/problems and replacement packages, efficiencies of the different equipment. He was very helpful, informative, and capable of answering any questions I had.

Review 165 (2024-06-19 - Rating: 5)
Manuel Vela was the most professional and knowledgeable representative I’ve ever dealt with. He was very helpful and explains things in a manner that’s easy to understand.

Review 166 (2024-11-23 - Rating: 5)
Luke is great. Hes been here twice now. Very kind and professional.

Review 167 (2024-09-30 - Rating: 5)
I’m happy with service. Luke pleasant, addressed my concerns and scheduled replacement of water heater next day.

Review 168 (2024-07-27 - Rating: 5)
Thank you Ed and Spencer for my awesome new system. Both were very kind and worked diligently until my system was up and running, I cant thank you enough.

Review 169 (2024-09-04 - Rating: 5)
He was amazing and gave helpful suggestions. We will definitely be using your business in the future

Review 170 (2024-09-26 - Rating: 5)
Outstanding Quality Customer Service Very Friendly And Personable.Respectfully,Perry BarberU.S. Navy Retired

Review 171 (2024-08-03 - Rating: 5)
Arrik was very professional and knowledgeable, completing the work in a highly efficient manner. Would highly recommend Legacy Air.

Review 172 (2024-05-28 - Rating: 5)
Luke did a outstanding work on our air conditioner. He is a gentleman and like talking with him. Thanks for coming to Reno and advertising at home depot. Also he like ginger our dog . John and Marlene.

Review 173 (2024-07-30 - Rating: 5)
We had a great experience with Kevin and Drew! They did an amazing job of installing!

Review 174 (2024-09-19 - Rating: 5)
He did great today. It seems we all get old along with our homes and equipmentAt least money can solve this problem!

Review 175 (2024-05-16 - Rating: 5)
Dustin was extremely professional and friendly. Hes also very knowledgeable and got me quotes and estimates for any future projects I needed.

Review 176 (2024-06-19 - Rating: 5)
Manuel did an excellent job with our A/C maintenance. He was very thorough and explained all the details..

Review 177 (2024-07-13 - Rating: 5)
Rich did a great job. He explained to me the issues my air conditioner is having and how it works in conjunction with the furnace

Review 178 (2024-05-11 - Rating: 5)
The service from Legacy Air was extraordinary. Manuel was friendly and helpful with the service he provided. He checked all the components of my ac evaporator coil, he was honest and professional. Thank you.

Review 179 (2024-05-07 - Rating: 5)
Hands down the best customer service Ive ever experienced! The HVAC team was not only on time but also incredibly courteous and knowledgeable. They went above and beyond during my AC tune-up, making sure everything was perfect. A solid 5-star service that Id recommend to anyone. They truly set the bar high! Call these guys for any HVAC, Plumbing & Electrical Needs

Review 180 (2024-09-11 - Rating: 5)
Kevins attention to detail was great. His explanation of the repairs was excellent

Review 181 (2024-05-21 - Rating: 5)
Kevin and Drew were awesome.. They were both very professional and courteous. Kevin took the time to explain the new system and I appreciated their time and effort..Would highly recommend..

Review 182 (2024-05-10 - Rating: 5)
Such a great experience with Legacy. The technician Dustin was such a pleasure to have. Dustin made it comfortable and easy. His technical expertise and clear communication really made our experience great.

Review 183 (2024-12-18 - Rating: 5)
Professional, informative, solved problems and explained the cause. Definitely would ask for him again.

Review 184 (2024-07-17 - Rating: 5)
Rich was great. Very efficient and very explanatory. You can tell he is good at and likes what he does.

Review 185 (2024-12-04 - Rating: 5)
Erik was pleasant and efficient. Great service! Thank you!

Review 186 (2024-09-24 - Rating: 5)
Dustin was very professional and very thorough had some great ideas overall very impressed

Review 187 (2024-12-23 - Rating: 5)
Brandon was so smart about furnaces Smart , quick and thorough Greayt work!

Review 188 (2024-08-12 - Rating: 5)
Thorough service, arrived on time and suggested helpful adjustments to our system without any pressure to buy anything immediately.

Review 189 (2024-10-30 - Rating: 5)
If I could give it a 10 star I would very knowledgeable and bilingual service give them another 10 stars ⭐️ highly recommended!!!!