Hawthorne Plumbing, Heating and Cooling

Located in Reno, Nevada

Address: 4690 Longley Ln, Reno, NV 89502, United States

Phone: +1 775-857-3333

Rating: 4.7

Services

Identifies as veteran-owned
On-site services
Repair services
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-22 - Rating: 5)
Jeremy R. was our plumber, he went above and beyond for us! He did an amazing job and made sure everything was working perfect before he left! Excellent customer service! We will definitely be referring everyone to Hawthorne! Thank you guys for your help and making sure we were treated right! And taken care of! Well over 10 stars if I could!They also text you and keep you updated when the plumber is on the way, which was very helpful!

Review 2 (2024-07-02 - Rating: 5)
I just wanted to get feedback on my experience with Hawthorne, plumbing heating and cooling. I had one leak under crawlspace that I knew about. All other companies that I called were at least 3 to 4 weeks out. Hawthorne, plumbing and heating was able to come out within less than seven days . Nathaniel Gutierrez Was my plumber and he arrived on time in a professional manner. He went through and did a thorough inspection and found one more additional leak that I didn’t know about which was pretty severe. Even though the price was higher than I expected, he did a wonderful job explaining in detail what he was gonna do to fix the issue. He was able to repair the leaks and the Plumbing issues that same day. I know price is a concern for everybody including myself, but there’s something to be said about paying for good service and a good warranty with the repair along with somebody who is professional and on time. Thank you very much for taking care of my plumbing issues and help me protect my home.

Review 3 (2025-01-05 - Rating: 5)
Previous heater went on the blink. Chris Wheeler performed various tests and determined it needed replacement (it was 25 years old). He was great to work with and got a new one installed the next day.

Review 4 (2024-11-27 - Rating: 5)
Really, really great service. Broke my shower handle Monday afternoon. Within 24h they were here, fixed it with parts on board and had gone on their way. They take credit cards and my dogs liked them. So if you get a doggie seal of approval, you certainly get mine.

Review 5 (2024-10-17 - Rating: 5)
Ralph Lenard came and repaired our heater in record time. He was though and very profesional. Hawthorne Plumbing, Heating and Cooling responded promptly and everything was handled well. We recommend their services.

Review 6 (2024-07-18 - Rating: 5)
Nate and Anthony are amazing! They literally saved us during a major time of need and we appreciate them so so much. Highly recommend Hawthorne!

Review 7 (2024-12-01 - Rating: 5)
Chris was awesome! Very helpful and knowledgeable. Would definitely recommend Hawthorn plumbing, heating and air!

Review 8 (2024-09-28 - Rating: 5)
Nate is very competent, efficient and knows what he’s doing. I also appreciated his kind demeanor and friendliness. I would recommend him to anyone.

Review 9 (2024-12-24 - Rating: 5)
Jeremy was very polite and courteous. He was thorough with his inspections and was able to resolve the problem.

Review 10 (2024-06-07 - Rating: 5)
Ralph, our technician, informed me when he was on his way. He was very accommodating with adjusting arrival time. After his assessment of our broken water heater, we discussed repair or replacement options. He answered all questions, and provided a comprehensive estimate. After the job was completed, we reviewed all the work done, and Ralph answered questions from 3 different individuals. Ralph showed pride in his work, great customer service, and a thorough knowledge of his profession. Thank you, Ralph, for giving us back our hot water with as little hassle as possible!

Review 11 (2024-07-12 - Rating: 5)
This is the 2nd time I have worked with Hawthorne - always timely, professional. Never had an issue. Ralph was very accommodating as I work from home and had to go in and out of meetings while he was working - very respectful of this. Thank you Ralph!

Review 12 (2024-12-16 - Rating: 5)
Ralph was top notch, handled our situation swiftly and with great professionalism.

Review 13 (2024-06-25 - Rating: 5)
Chris did an excellent job fixing my AC unit. He was on-time, professional, and provided me with a detailed explanation of the problem and what he did to fix the issue. A+ service.

Review 14 (2023-11-15 - Rating: 5)
They were actually referred to me by another plumbing co. I am forever grateful for this. Trent showed up early (which I appreciated. I prefer early to late) and he was very professional, very up front. No hidden fees or unnecessary add-on charges. I had a broken hose bib & with cold weather coming it was becoming worrisome to me. I know how a leaky hose bib can lead to broken pipes etc. In the future this will be my first call when plumbing issues arise. Thank you staff. Everyone I talked to was great, from initial call to service. 5 stars.

Review 15 (2024-10-05 - Rating: 5)
Anthony was very professional and informative. We were very satisfied with his work.

Review 16 (2024-07-30 - Rating: 5)
Ralph was timely, responsive, knowledgeable, and efficient. Look forward to seeing him again or other plumbing projects.

Review 17 (2024-10-07 - Rating: 5)
Anthony is very professional and knowledgeable. Although he has a very good customer service skills

Review 18 (2023-12-21 - Rating: 5)
We had a leak in a water line on our water heater and it was spraying water in our garage. It was 7:30pm and Javier was sent to help. He went out of his way as well as the office manager to open the shop and retrieve the parts needed to fix the leak. Javier was great!Pricing for after hours was very reasonable.

Review 19 (2024-11-19 - Rating: 5)
Nate and Anthony did a wonderful job for me. They were professional, respectful and went the extra mile cleaning the tub and shower for me after they put everything back together. I called seven plumbers on a Sunday morning in an emergency. One did call to let me know they don’t do drains. One set up an appointment for later in the day but Nate was the one who responded early Sunday morning and showed up. He had to come back Monday but he was able to do what he said. All the others that are open 24/7 never even called me back. If you need help, call Hawthorne and ask for Nate and Anthony.

Review 20 (2023-10-25 - Rating: 5)
We had a suspected water leak and they sent Jake out to look into it. He was very helpful and friendly. Even with the very poor communication from our landlord/rental agency he still remained very professional and informative. Would definitely recommend him to anyone needing plumbing services.

Review 21 (2024-08-13 - Rating: 5)
Nate was awesome—he arrived super quickly and resolved the issue almost immediately. A+!

Review 22 (2023-02-03 - Rating: 5)
We are very thankful to Hawthorne for coming out quickly in a busy season to remove and replace our leaking water heater. Nick was a clear professional and a huge help. The install went so smoothly and it was nice to have this peace of mind on a very chaotic day. Absolutely worth it and will rec to anyone.

Review 23 (2022-11-11 - Rating: 5)
Excellent customer service when scheduling the appointment. Anthony was polite, knowledgeable, and very easy to work with. Plumbing prices can always have some sticker shock, but he explained the cost breakdown and I felt confident I was getting quality service for a fair price. I will absolutely be using them again!

Review 24 (2023-01-17 - Rating: 5)
I have been very impressed with the quality of the work done by Hawthorne Plumbing, Heating & Cooling. Terry was wonderful. He took care of my heating unit. He was efficient, friendly and took care of everything.I also got a hot water heater through them and was impressed with Daniel who installed the unit and Nate who checked everything out later.I am only going to use them for my plumbing, heating and cooling needs in the future.

Review 25 (2022-10-12 - Rating: 5)
Anthony (Technician) was very professional, friendly, and went above and beyond with fixing my kitchen faucet. He even helped me with selecting a new faucet. Would highly recommend. 5 stars! Thank you! A little pricey but worth it for Anthonys great customer service.

Review 26 (2021-07-23 - Rating: 5)
Nate is literally amazing, we couldn’t be happier with the amount of diligence, professionalism, and absolute patience he displayed while making a real doozy of a repair in our condo. He probably had to come a total of 6 times and was always kind and knowledgeable with each snag we hit. When cutting into our and our neighbor’s drywall, he was extremely precise and took out as little as possible as to not inconvenience either of us further. We were extremely happy with every aspect of our service!!! Very dedicated and professional company with excellent customer service.

Review 27 (2022-01-28 - Rating: 5)
Amazing service!!! Our furnace started blowing cold air and within 15 minutes of my call, Jay was on his way. He was professional, polite, highly educated, as well as highly informative. He really took the time to look over everything to diagnose the problem and explain everything to me in a clear and straight forward way. We will definitely be using this business for all future needs!

Review 28 (2023-01-27 - Rating: 5)
Technician Nick was awesome. Polite, friendly & easy to communicate with. He brought everything up to code.. I recommend this company to anybody that needs a good plumber. I gave this company 5 stars. Which I never do for any business or service. I commend them for their good work. Great job, guys, and thank you again.

Review 29 (2022-12-07 - Rating: 5)
The person who answered the phone was courteous and explained everything in a professional manner including the pricing. She sent a technician the same day and Daniel was also very courteous and professional plus being on time and knowledgeable. He helped me understand the problem and gave me a reasonable estimate and options to consider to fix the problem. He was thorough and took time to make sure he answered all my questions. I was very impressed with the service I received and highly recommend Daniel and this company.

Review 30 (2024-07-27 - Rating: 5)
Ralph was great, efficient, and patient while I asked questions to understand the problems with our system.

Review 31 (2024-10-22 - Rating: 5)
Great service. Anthony Gil explained everything. Highly recommend.

Review 32 (2022-10-07 - Rating: 5)
Please let me tell you, I called these guys on a Friday, (A professional reception) they sent a tech the same day, (when they said they would) and made the repairs the same day as well. I was given options for the repairs, which were fully explained. The tech, Anthony, was polite, experienced, and professional. I highly recommend Hawthorne Plumbing. I am not affiliated or related to them in any way. A very rare and pleasant experience.

Review 33 (2021-12-23 - Rating: 5)
After getting a laughably astronomical quote from another company we called Hawthorne. Jay gave us a fair quote and took his time explaining different options without trying to push anything on us. The scheduler got us on the calendar quickly and Jay did a fantastic job with the installation. He was happy to answer all our questions, and went the extra mile to make sure everything was absolutely perfect. Would highly recommend Hawthorne and especially Jay!

Review 34 (2022-12-10 - Rating: 5)
Terry and Hugo came to my house today to do maintenance on my heating unit. I can not give them a higher rating. They were both professional, kind and friendly. They walked me through every step of what they were doing so I had a better understanding. You could tell they both care about what they’re doing and take pride in doing things right. I am very grateful for them both and I am appreciating my warm house. Thanks for everything gentlemen!

Review 35 (2019-06-16 - Rating: 5)
Nick is amazing! He originally came out to give me a quote for removing our old shower valve and replacing it with a new one that I had bought. Once he arrived, I added a request for a quote to move the shower drain. No problem for Nick! I also sprung a clogged kitchen sink on him while he was here (it had clogged the night before and we couldnt fix it ourselves) so I asked him to do that as well. Nick was polite, professional, and friendly the entire time. Even though he ended up doing more work than originally intended, he never once acted like it was an imposition. Then, when I asked what his availability was to do the shower drain and valve, he said the next evening!!! Nick was truly amazing and we now have a plumbing, heating, and cooling company that we will use for everything. The shower valve was switched out and the drain was moved without any problems. He was quick and efficient and communicated with me the entire time. We are thoroughly impressed by Nick, you can tell he enjoys what he does.

Review 36 (2024-03-29 - Rating: 5)
Nathaniel was great and did the work quickly and professionally. We appreciate Hawthorne for being responsive and available!

Review 37 (2022-08-23 - Rating: 5)
Ive had to call these guys a couple of times for emergency situations. Ive never had a hard time getting through and even scheduled same-day. The technicians are knowledgable and quick with an estimate. Javier came out today and was able to solve a leaking pipe in the crawl space this afternoon. He replaced 2 failing joints and a pipe within a few hours. When my ancient water heater failed, Nick was able to get quote us for a removal and tankless install that afternoon and the work was done cleanly and efficiently with good long-term care options.Take care of your plumbing people! But I would call Hawthorne for any pressing matters and then some.

Review 38 (2021-07-25 - Rating: 4)
My water heaters expansion tank blew a leak on an early Saturday morning and there was water running through my garage due ot te leak. I was headed for trouble if I didnt get it fixed soon. I was able to turn the water off but my there were two leaks within the valve area and it was very difficult to work in the tight space where the tank was. I called Hawthorne plumbing and spoke to someone who was very professional and she took down all my information and told me that she would get back to me ASAP.Within an hour a Service Tech showed up, assessed the issue, gave me options, then quickly got to work. He was very knowledgeable, patient, clear in his intent, and very professional. Within 15 minutes he had the job finished. I was very thankful,..and happy with the service from Hawthorne Plumbing.

Review 39 (2020-10-21 - Rating: 5)
The technician was thorough and did a great job! I normally would get a second estimate because the price seemed steep but I wanted to address the leak as soon as possible and Hawthone responded immediately on the same day of my call and on a Saturday! Excellent service from beginning to end. Great experience.

Review 40 (2020-12-17 - Rating: 5)
I am so thankful to have found this company. We had a pipe valve explode at 430am and start spraying water all over my bathroom. From the first panicked call the lady in the office helped calm me down, told me to call the water company to shut off the water, and got our service flagged as an emergency making sure that someone was here before noon.they sent me a text with a picture of my plumber about an hour before he got to my place to make sure I would feel safe letting him in. The man who came to fix the leak was amazing and helpful. He took the time to explain exactly what had happened and how he was fixing it, he was also very kind to my kids while he was fixing things. The price was also great, way below what I had been quoted by other places. All told I would give them 6 stars out of 5.

Review 41 (2021-07-17 - Rating: 4)
On the hottest day of the year so far, my 83 year old mom lost AC. Her long time vendor could not service her AC for 2 weeks. After 2 1/2 days we managed to find Hawthorne and called and they came out the same day - the tech did everything he could to save her 32 year old air conditioner but it wasnt meant to be. He then made sure that he could come out the next day with a new one and had her new unit installed and the AC on by the late afternoon the day after we called. The work that he did to try and save the old unit was not charged to us. We will always be thankful for Hawthorne and Bob for moving heaven and earth to get our mom air conditioning. The unit was a fair price and included was a year long service plan.

Review 42 (2021-09-12 - Rating: 5)
Air conditioner quit working. Called one place and one MONTH before they could come...put me on a list. Called Hawthorne plumbing and they had someone here within the hour. Jay arrived and replaced a part on A/C and I asked him to replace a faulty thermostat that has been acting up. He didnt have a working one on truck but true to his word brought a new one and installed it a day later. Jay was outstanding and was very professional and knowledgeable patiently explaining what he was doing and why. I highly recommend Hawthorne and Jay is a keeper, give this man a raise! I will use in the future. I have 2 furnaces and one ac in this home and will call them for any service needed. Heather was also very professional and helpful and kept me informed as needed. Thankyou

Review 43 (2021-09-19 - Rating: 5)
I will never go anywhere else for HVAC needs! Hawthorne was quick to come out for diagnostics. We needed to fully replace the furnace and air conditioner in my home. They not only had the necessary equipment on hand, but started working on it that same day! The project was finished by the end of the week. I highly recommend this company.

Review 44 (2020-10-10 - Rating: 5)
We used Hawthorne Plumbing for the 1st time after reading great google reviews. I couldnt have been more pleased with their service. They were able to respond same day (thank goodness because we had sewage backing up inside house and outside mainline drain), Nathan the plumber was prompt, able to diagnose the problem immediately, he was friendly and professional and answered all of my questions. Hawthorne Plumbing gives a military discount which was wonderful and greatly appreciated! We will definitely use this company again should we ever need more plumbing services! Thank you for the great service!J.A.

Review 45 (2020-10-21 - Rating: 5)
I had Hawthorne install a new garbage disposal and repair my HVAC unit which would not work at all. Both jobs were completed quickly and professional. Both technicians were very knowledgeable and explained exactly what they were doing and why. Repairs were done about a week ago and I have not had an issue with either repair since. Additionally Hawthorne provided a discount for being a veteran. 5/5 stars, would highly recommend.

Review 46 (2020-07-20 - Rating: 5)
Once again, I received outstanding service in setting up my new household.Having bought and moved into a 17 year old condo with my daughter, Hawthorne came to check out the plumbing items that had been flagged by the Home Inspector; during the purchasing process.Within 24 hours we had a new up to current code gas water heater. New steel washing machine hoses were also installed. New parts have been ordered for the master bathtub faucet handles.This was the 3rd time I have used their services. They are highly responsive and reliable. No call backs have been needed. So it is a pleasure to recommend Hawthorne to others!

Review 47 (2020-07-19 - Rating: 5)
Jon B. did an outstanding job of making sure our air conditioning functioned well in all of our rooms, including the difficult to cool upstairs. He was the most conscientious service technician we have had the pleasure to meet in a long time. We had both of our aging condensers replaced together w one of the air handlers. Hawthornes pricing was fair and Jons supervisor was very supportive of the additional time it took to get it right. I would highly recommend Hawthorne and ask for Jon B.!

Review 48 (2023-11-02 - Rating: 4)
Very nice people. Good quality work, but VERY EXPENSIVE. Minor water leak repair. At the house for 1-¼ hours. Repair cost $850.

Review 49 (2018-03-22 - Rating: 5)
Professional, courteous staff. Ken came out to do a maintenance check on our water heater. Loved how he was on time and wore those booties over his shoes when he walked around the house, I really appreciated that. He also did a courtesy fix on my toilet flapper--I had to hold down the handle to get a full flush, but he did a small trim (trade secret that I wouldnt have known about) and it works perfectly now. Wonderful experience from scheduling to completion.

Review 50 (2022-08-12 - Rating: 5)
Jay and Terry came by my place to troubleshoot my HVAC system. I was blown away with their professionalism and willing to explain to me what they were doing. I asked several questions and learned a lot from the experience as well. Rather than just telling me to buy a new unit, they really dug deep into all the possibilities. Still some work to be done, but no regrets calling this company as it was clear the two technicians were honest professionals just looking to help me out with my problem. Great experience!!!

Review 51 (2021-03-19 - Rating: 5)
I believe it was David and Blake who responded to my home and evaluated my issues with a possible sewer line leaking. After their own evaluation David recommended I monitor the situation instead of scoping the line with a camera and charging me $150. Their hasnt been an issue with the line and I saved some money. I appreciate their professionalism and the timely response. Thank You Hawthorne Plumbing!

Review 52 (2020-09-16 - Rating: 5)
Of course I had a house full of people when my main line got clogged at 9:00 at night. I called a few places in the morning and Hawthorne was able to get out that day and actually put me up on the list so we’re able to come in the morning. The technician was great. Figured out the issue and quickly took care of it. I was very happy.

Review 53 (2023-07-12 - Rating: 5)
First time using hawthorn plumbing, Adam saved the day ! He fixed the hot water plumbing in my kitchen ! Great work and fast customer service was outstanding as well ..

Review 54 (2020-01-09 - Rating: 4)
They were prompt to come out for a ceiling leak in a bathroom. The tech was polite and had booties to protect the floor. A manifold was leaking and water was coming out of the light fixture. The service call was 59.$ if the did repairs it would be deducted from the work done. The estimated cost of repairs was $695. I was taken back at the price. I decided to call my insurance company to determine if that would be a better route. Well insurance does not cover the cause of personal property damage. So out of pocket for the manifold repair. Same tech was back within an hour and another hour the leak was repaired.They are not the least expensive but in an emergency one has to do what they must do.

Review 55 (2021-06-28 - Rating: 5)
Nate from Hawthorne Plumbing came and worked on my shower. He was very knowledgeable, very professional and reasonable. I have found the perfect plumber. If you dont call Hawthorne your crazy, even the dispatchers are very polite. Man am I glad I called these guys.

Review 56 (2022-03-14 - Rating: 5)
Had Jay out at the house today to look at our furnace. We had been having problems with it for over a year and even had another company out who wasn’t able to diagnose the issue.Jay was great, not only did he do more than he had to but he spent extra time going through the whole unit and making sure he was correct in his findings. Never had a technician as thorough as he was as he easily could have left the minute the unit came back on.Thanks Jay and Hawthorne Heating

Review 57 (2020-08-08 - Rating: 5)
Thank you to Jon my technician for his professionalism and taking the time to explain step by step of my inspection. Loved the reminder call and the promptness. Polite and courteous and by the time Jon I felt like family! I have been using Hawthorne Plumbing and Heating for years.They are my go too!

Review 58 (2019-11-13 - Rating: 5)
They were able to accommodate me at such short notice! Nate was great and not just because that rhymes. He fixed and installed a new faucet within hours! Will be calling them again if needed in the future!

Review 59 (2024-03-16 - Rating: 5)
Andrew was a nice guy knows what he is doing but I think I was overcharged for replacing a ignitor switch I believe it was $440 to replace the igniter switch

Review 60 (2021-08-17 - Rating: 4)
Editing 8/16/21 to say that I am changing my review to 4 stars because this company read my review and contacted me to make this right. The problem was actually related to my water heater and not the faucet at all. I appreciated the time their supervise took to come here personally and appreciated the communication from their office keeping me updated.Original review : I would not recommend this company. My kitchen faucet seems to have lost cold water. I asked my home warranty company to do a service ticket and this is the company they sent out. The technician that showed up did nothing to resolve the problem. He walked around checking the water temperature of all of the other faucets, suggesting maybe the municipal water system was just hotter this year. When I asked him if there was some kind of a piece inside the faucet that determines hot or cold water coming on , he said he was unsure, made some phone calls out front and came back inside and told me that I could be a lot of things but that it was beyond his wheelhouse.

Review 61 (2020-06-22 - Rating: 4)
I had them do a leak detection on my under ground water line from the street to house. They did a good job communicating when the technician was going to come out and he was there on time. The technician explained the process ( what he was going to do) and I appreciate him taking the time to explain it to me. I also appreciate the call back from one of the managers to explain more details of the work and the type of equipment used for the leak detection.

Review 62 (2024-09-10 - Rating: 5)
Very precise knowledge of the issue and quick on resolving the issue. Nate did an awesome job! Will recommend Hawthorne plumbing to anyone I know.

Review 63 (2020-01-26 - Rating: 5)
My experience with Hawthorne plumbing was wonderful! I ran into some issue about having to turn off the water supply to get work done, which required communication between my HOA. The employee at Hawthorne made sure to get it all taken care of and made what would have been an incredibly stressful situation for me, a great experience instead that got the work done right away. I would definitely recommend this company for your plumbing needs, they will work on upstairs units as well (some will not).

Review 64 (2019-04-29 - Rating: 5)
Very satisfied once again with A/C season check. Technician was super, and not because he informed me of Hawthorne Veterans program that I had been unaware of in the past visits. Felt good to have husbands USAF service recognized after so long - 55 years. Good to see others recognizing our Vets in a super special way. They are why we are here and enjoy our liberties.

Review 65 (2020-10-24 - Rating: 5)
Great customer service! Was able to schedule my water heater install the next day. Technician provided clear communication and performed a very clean and professional install. Would definitely use again!

Review 66 (2023-12-24 - Rating: 5)
Anthony made the entire experience very easy. He turned a very stressful day into a good day. I would recommend you all to my friends and family. Thank you.

Review 67 (2021-07-09 - Rating: 5)
Bob Ellis was an amazing repair tech for our AC! Our AC died during the hottest week of the year and he quickly and professionally fixed the issue Immediately! I will definitely be calling Hawthorne again for all my HVAC and plumbing needs!

Review 68 (2021-04-30 - Rating: 5)
Nick the technician was fast and professional, he was able to install a new gas line for our kitchen stove in about 3 hours total. I will be using your company in the future. Great work!

Review 69 (2021-01-17 - Rating: 5)
Our furnace went out, so i had these guys come out only for them to find that the furnace was out because of a leak from the bathroom above it.They could have charged me for the first visit, but instead he called and was able to get a plumber out that same day. They found the issue and repaired it and I am very grateful that they were quick and professional. Thank you guys so much.

Review 70 (2016-12-14 - Rating: 5)
Robert came out the same day as I called for an estimate to install an utility sink. He was right on time and very thorough in his explanation of how the work would be done. He prepared the quote, which was very reasonable, on the spot and that was very helpful to us to make a decision.

Review 71 (2021-06-04 - Rating: 4)
My 20 year old water heater started leaking on Friday night. They came same day and closed the tank and drained it. The tank was replaced the next day. I took their lowest of the three options given to me. Their service was excellent, but ended paying 2 to 3 times I would have paid if I have gone to Home Depot or Lowes. They said it is one of the best water heater and the ones available in local stores are not of good quality. Of course they threw me bunch of free stuff like 6 year annual maintenence of the water heater and three inspections per year of heating and cooling for three years, etc. Still I felt the cost of the water heater was three times the cost of best one available in HD or Lowes. I blame myself for not checking the price in other places before committing. I thought it would little higher than local stores but not this much.

Review 72 (2021-10-22 - Rating: 5)
Highly recommended! The technician was very friendly and efficient and when he was done he explained everything he did. He gave me several options for the repairs and several suggestions to help me save money. I will definitely use them again!

Review 73 (2019-06-23 - Rating: 5)
The technician, Nick, was great. Because of the nature of the work, all his work was exposed and it looked great when completed. He communicated well with us, he was friendly and professional. His bid price for the work was the lowest, but the quality of his work was very high.

Review 74 (2021-08-06 - Rating: 5)
I couldn’t get my leaky water stop valve off the pipe when installing a new sink! After many swear words and trying with all my might to no avail, I relented and called a professional. Nick Kirk came right on time and solved my problem lickety-split. He also showed me what he did so maybe I will know how in the future...or maybe I will know better than to try to do it myself next time. Thanks!

Review 75 (2024-12-03 - Rating: 5)
Nate was great! Issue was dealt with within a day and work was done well and with a smile.

Review 76 (2017-10-31 - Rating: 5)
We had a leak under the kitchen sink. My husband has been installing & repairing everything in the house his entire adult life. Now at 77 he is not able to get under the sink, lay on the 3 inch ledge on his back and work in the small space above his head, to his eternal distress. So, we realized we needed an expert Plumber. Ben Franklin had a convenient time for us 30 hours later. The time slot was 1:00 to 5:00, but they arrived at 1:40, which was nice. David introduced himself and his apprentice and was shown to the leak. He immediately diagnosed where the leak began and explained what was happening and why. He had 3 options for us to choose from. The prices were plainly written under each choice. When asked if this was the final price he assured me that no extra costs of any kind would be added, and we paid exactly that, as he had stated. I like a faucet with a separate Hot & Cold lever, which necessitated them leaving to pick one up, and they were back in a flash. They worked quickly and efficiently, & were professional and patient with any questions we had. David explained how to maintain the seal and took another moment to point out that where the counter meets the wall was also in need of new caulking applied all around. I have a quality cast iron & porcelain double sink, and the new chrome hardware looks beautiful. The faucet is high which is what I need and like, and unlike most of these styles, it does not splash at all. When they were finished he explained the further benefits of being a Ben Franklin customer such as having our hot water heater drained & checked annually at no cost for the 1st year along with check and maintenance on our new product, and a check on our entire homes water supplies for problems we might not be aware of. I can not think of anything more that an ethical, reasonably priced plumber could do. I will recommend Ben Franklin and David to anyone needing a plumber.

Review 77 (2019-10-03 - Rating: 5)
Hawthorne plumbing was both friendly and thorough. Both receptionists and technicians were on point. The technician Nick did a wonderful job and I would for sure have him work on any of my plumbing issues. Thanks Hawthorne Plumbing.

Review 78 (2021-05-06 - Rating: 5)
As a Realtor I have great need for excellent trades people. Every time I use Hawthorne Plumbing, Heating and Cooling, I am 100% satisfied with their work and their customer service. And they are always responsive.

Review 79 (2020-02-21 - Rating: 4)
Theyre definitely a little on the pricey side. My window of the tech arriving was 5-7pm and he didnt arrive until after 7:30 but once he arrived he worked quickly and was very professional. I will recommend them to friends.

Review 80 (2018-07-13 - Rating: 5)
For having a few issues with my property from main water line break to hot water coming out of cold water pipes. David was pulled in many directions from my job to other jobs. We had a few hiccups but communication was always there from main office and the Manger himself. I would strongly recommend David as your tech he is level headed calm and VERY professional. The price was extremely fair and in line with industry standards.Again. DAVID IS THE MAN TO USE

Review 81 (2020-01-19 - Rating: 4)
We had to have a shower drain replaced along with the pipes underneath to get them up to code. The workmanship of Hawthorne plumbing is excellent. But, I was shocked that 45 minutes of work produced a bill of $881.00

Review 82 (2017-05-11 - Rating: 5)
Fast, friendly and competent. They cleaned up afterwards making my life so much easier. Thank you for the competitive pricing and not taking advantage of my lack of plumbing knowledge! I will definitely be recommending you guys to friends.

Review 83 (2019-01-11 - Rating: 5)
Once contacted they reacted immediately. Their employee, Dave, arrived on time; was courteous & professional; explained what he was doing at each step; And finally was able to identify and repair the problem. I strongly endorse this company and I will not hesitate to call them in the future.

Review 84 (2018-02-16 - Rating: 5)
Just used Ben Franklin for the first time and am very impressed with the technicians and the service. They arrived on time, communicated well, were friendly and did a great job. The price was very fair and I definitely recommend them.

Review 85 (2020-07-14 - Rating: 5)
Once again, Hawthorne did nothing short of a professional job!!Always very polite and full of information regarding my current plumbing needs! Hawthorne Plumbing has become our automatic choice for all of our future plumbing needs!! Please keep up the good work!!~Matthew BaldiniCarson City, Nevada

Review 86 (2019-07-02 - Rating: 5)
Prompt response to my inquiry and fair, reasonable pricing. Once I made the decision to go with them, they contacted my tenants. The a/c unit was installed in 2 days! Excellent service.

Review 87 (2024-06-14 - Rating: 5)
Ralph Explained everything very well and did not appear rushed cleaned up after himself.

Review 88 (2021-09-17 - Rating: 5)
Incredible experience! They responded same day as call, communicated on arrival time, quickly diagnosed the problem and completed the repair. I highly recommend Hawthorn Plumbing!

Review 89 (2021-04-22 - Rating: 5)
Called for a leak to be repaired. They had a guy out faster than Dominos pizza.,no really guy showed up in 30 minutes. Figured out what was causing a leak and fixed it in no time. Couldnt be happier!!

Review 90 (2024-08-31 - Rating: 5)
Good job of explaining the issues with the heating system &, the solutions!

Review 91 (2019-09-23 - Rating: 5)
Technician Brian came out and looked over the system. I had misidentified some issues and Brian quickly found the source of my rumbling pipes, the PRV. While looking over the water heater it became apparent that the systme may have had some damage from fluctuating pressure. To be sure everything was 100% I decided to replace the system. This was wise as upon removal some unknown damage was discovered. Brian was a great help during this process and I highly recommend his service.

Review 92 (2019-06-06 - Rating: 4)
Nick was a nice ,friendly young man and knew what he was doing .....I havent had to hire a plumber in some time so I may be a bit dated in that respect but my only comment would be on the cost which I thought a bit pricey... But he did offer and give me a veterans discount that helped ...Thank you for that.

Review 93 (2018-10-29 - Rating: 5)
Anthony did a great job replacing ducting for our HVAC system. He was very thorough and committed to doing the job right. I highly recommend Anthony because of his professionalism, knowledge, and commitment to doing the job right.

Review 94 (2024-05-24 - Rating: 5)
Thank you Anthony for saving us with our plumbing issue especially on Friday before a holiday weekend.

Review 95 (2022-05-16 - Rating: 5)
I had a tenant complain about a leak and Hawthorne Plumbing was able to come out within that day and fixed it. David is amazing, very personable and knowledgeable!

Review 96 (2019-02-06 - Rating: 5)
I had my son fall and break the water valve in the shower causing some water to leak into my wall from the break. These guys took it seriously and were able to get someone out to handle the leak within about half an hour after getting off of the phone with them. It is a bit pricey but you get what you pay for and these guys earned it in spades.

Review 97 (2020-11-18 - Rating: 5)
We had them install a wireless / remotely programable thermostat in the second floor of our condo. The installation included a smart thermostat, an interface between the thermostat and the local internet router, and a wifi interface module to connect the thermostat to the boiler controls and the zone valves. Now my wife can put the thermostat anywhere she wants. Great Job!

Review 98 (2020-04-15 - Rating: 5)
Great family owned business. Technician was amazing, super helpful and very professional. Kim in the office was extremely responsive even on a holiday weekend. I highly recommend this company to everyone.

Review 99 (2020-04-18 - Rating: 5)
I was so impressed by both the company and the technician. Nick was fantastic and figured out what the issue was so fast! He walked me through the whole process and got us the best deal he could.

Review 100 (2023-12-11 - Rating: 5)
Nathan was quick and efficient. Hawthorne made it out same day and finished my repair all in one trip

Review 101 (2020-01-14 - Rating: 5)
I’m a dyi’er, couldn’t get my household water service valve off (thought it was thread on galv pipe) turns out it was copper and the valve was sweated on. Nick came out, on time, gave us a quote and performed the work like the professional he is.Thank you

Review 102 (2020-09-05 - Rating: 5)
The folks at Hawthorne gave me a water heater inspection and a HVAC inspection. Could not ask for better service, friendlier staff, and competent professional service. Always my first choice!

Review 103 (2021-07-24 - Rating: 5)
Hawthorne Plumbing professional was courteous and efficient in repairing a clogged pipe on an old home. Hawthorne was able to come out on day we called. We will use Hawthorne again in the future.

Review 104 (2020-02-16 - Rating: 5)
Very punctual and able to give me upfront costs depending on what he found. Thankfully it was a fairly easy fix and our bathroom was back in business. So grateful!

Review 105 (2024-04-19 - Rating: 5)
I have gone to Hawthorn Plumbing twice and have had a great experience both times.

Review 106 (2024-07-21 - Rating: 5)
Very knowledgeable and knows the AC system inside out

Review 107 (2023-12-19 - Rating: 5)
I appreciate Ralph so much! I will always call Hawthorne in the future for plumbing single handily because of Ralph.

Review 108 (2020-09-11 - Rating: 5)
My technician was professional, courteous, and thorough. He finished the job in good time and did excellent work. I highly recommend Hawthorne.

Review 109 (2022-06-15 - Rating: 5)
I had a tech named jay, he was amazing! He had a great way to lay all the information out in layman’s terms. Great guy, 5/5 job👍🏽

Review 110 (2019-09-06 - Rating: 5)
My whole house and garage main line was blocked at street. me and two roommates couldnt use anything. two other companies said they couldnt come for days. hawthorne was here inside two hours and is much less expensive than rotorooter...great. thanks.

Review 111 (2020-03-10 - Rating: 5)
Really good company. I had David S out he was really great at fixing what needed to be done. I am super picky who I choose to work on issues. Would recomend them in a heart beat!!!!!!

Review 112 (2023-03-14 - Rating: 5)
Terry was great and professional. The prices were significantly better than other hvac companies in this area. Thank you

Review 113 (2024-10-05 - Rating: 5)
Fast and professional! Highly recommended!

Review 114 (2024-08-05 - Rating: 5)
Great work….very efficient and knowledgeable

Review 115 (2024-06-19 - Rating: 5)
Hoffman Plumbing provided emergency services to our home today when sewage and waste water backed up and ran freely like Miniature geysers from the drains in our shower, overflowed the toilets, and was coming up through all of our sink drains. I called numerous other local emergency plumbers, none of whom answered the phone after hours or responded to the messages I left. I called Hoffman and Beth answered my call at 6:30 AM. She told me not to worry and that she would have someone to the house within a few hours. She called me back to let me know that she was scheduling Robbie and that he would be there around 9 AM.Robbie showed up at exactly 9 AM and immediately calmed me down and began diagnosing the situation. We have a large home which only made Robbie’s job more difficult but he quickly determined we had a mainline blockage, and after running a few auger snakes went under the home, cut open the main, snaked it out and repaired it. Robbie was professional, calm and describe the situation and what he was doing so that it made sense to the late person Without you feeling stupid.I highly recommend Hoffman Plumbing and if you have a need for services, be sure to ask for Robbie. He’s worth every penny!

Review 116 (2021-01-16 - Rating: 5)
Brian did a fantastic job. Great person and very detailed with communication on every step of the repair. Highly recommend this company.

Review 117 (2022-03-25 - Rating: 5)
The guy was so nice and he checked everything out including Vance and batteries we even have an annual package that we’re doing and we’re very happy with Hawthorne Plumbing

Review 118 (2024-07-02 - Rating: 5)
Overall: ACleanliness: ⭐️⭐️⭐️⭐️⭐️Customer service: ⭐️⭐️⭐️⭐️⭐️Timeliness: ⭐️⭐️⭐️⭐️⭐️Review: Technician Nate was punctual & very nice. Explained the issue clearly & very helpful. He worked quickly & was very polite. I would absolutely recommend this company.

Review 119 (2016-10-07 - Rating: 5)
Excellent: Your Technician Tyler was punctual, professional and did a great job. I need to get my water heater flushed next.Thank you.

Review 120 (2021-03-13 - Rating: 5)
Listen I called at 4:10 on Friday afternoon. The we’re here by 5:00 and done by 6:00. Very professional and fast. Price was fair. Great job guys

Review 121 (2020-10-18 - Rating: 5)
Called for an estimate on devices and products. Technicians were on time very professional and thorough. Will use Hawthorne when it is time to install.

Review 122 (2020-01-10 - Rating: 5)
The guys showed up on time and got everything done in a timely manner. A mistake was made in the invoice pertaining to the warranty but was corrected with a phone call.

Review 123 (2019-12-06 - Rating: 5)
Fast, friendly service. Our technician Nick was excellent, thank you Nick. I will highly recommend Hawthorne Plumbing.

Review 124 (2020-10-30 - Rating: 5)
Nick replaced my thermal expansion tank in no time! Very nice and professional! Will call for future services for sure!

Review 125 (2019-08-09 - Rating: 5)
This was a great and quick service! Little pricey but you can beat next day service. Little one flushed a cup down the toilet. They were there the very next day.

Review 126 (2021-12-03 - Rating: 5)
Jay came out to check my heater and got it fix and did a great job the next time I need help Hawthorne Plumbing and heating will be the first one I call plus they give a discount for military thanks again

Review 127 (2019-10-24 - Rating: 5)
Love Hawthorne! Honest and caring folks just came out for my pre-winter check up. Awesome service 👍 See you in the spring for my pre-summer service.

Review 128 (2016-12-07 - Rating: 5)
Great plumber. Needed a new water service to the street and it was completed in a timely manner. Financing options were great also, but boy oh boy was it expensive.

Review 129 (2024-11-16 - Rating: 5)
Very knowledgeable and reliable.

Review 130 (2021-01-15 - Rating: 5)
Works was done quickly and efficiently. Showed me broken part, and showed me the damage. He explained what he had done. He was very nice.

Review 131 (2020-06-08 - Rating: 5)
Same day service. Service man was thorough & explained everything prior to repairing our air conditioner. Very satisfied with service.

Review 132 (2019-11-29 - Rating: 5)
Great service, got it fix same day I called and I am really greatful for that. Got a text letting me know they were on the way with a picture of the person coming in.

Review 133 (2021-04-12 - Rating: 5)
Nate was excellent and fixed my issue very quickly! Ill definitely use Hawthorne again in the future.

Review 134 (2021-08-06 - Rating: 5)
No leak found, because there wasnt any pipe in the area. Because of discoloration of the surrounding area, it may be groundwater. I just have to watch it for now and call back if there is any further developments.

Review 135 (2021-04-25 - Rating: 4)
They arrived promptly, workmanship was good, left the work area very clean, good customer service interaction, only concern was the price seemed high.Er than normal.

Review 136 (2024-03-28 - Rating: 5)
Always amazing customer service. Great quality work and honest assessment. They stand behind their work and make sure its done right.

Review 137 (2021-08-18 - Rating: 5)
Jon was great, thorough and fast.The company itself was fast to respond, same day service.

Review 138 (2023-07-15 - Rating: 5)
Awesome!!! I have hot water again thanks to Nate! In 5 minutes he had me up and running.

Review 139 (2021-01-16 - Rating: 5)
This is the second time Ive used them and they continue to impress. First time was HVAC related (A+), the second time was plumbing related (A+).

Review 140 (2021-05-09 - Rating: 5)
Hawthorne plumbing did a great job. The service tech was very friendly and knowledgable.

Review 141 (2019-06-20 - Rating: 5)
Excellent service and great work done, especially by my Service Technician Brian. I always call on them for all of my plumbing needs!

Review 142 (2024-02-18 - Rating: 5)
Anthony was very pleasant and professional. Recommend highly

Review 143 (2019-08-31 - Rating: 5)
Had a water pipe brake under the house and these guy got right on the job at a great price ....i will call Hawthorne plumbing for all my plumbing needs from here on out ....... Thank you so much

Review 144 (2019-02-28 - Rating: 5)
Second time I used Hawthorne this year. On time; text message notification when they are on the way; had a water heater replaced at New Years and called back for my recent work

Review 145 (2020-06-07 - Rating: 5)
Excellent service from Heather, at the office, and Nate, plumber... professional, polite and true care for the customer needs. Thank you!!

Review 146 (2021-09-23 - Rating: 5)
My Home Warranty sent Daniel out to service garbage disposal and he was on time and very personal and professional.

Review 147 (2019-01-07 - Rating: 5)
Tech came out same day and got the job done. Was a bit expensive for 2 hours but it was same day service.

Review 148 (2020-12-10 - Rating: 5)
Very professional....and on time. These guys worked really hard and did a great job. Highly recommend.

Review 149 (2019-06-03 - Rating: 5)
I needed a shower head installed and they did a good job at a reasonable price.

Review 150 (2019-09-23 - Rating: 5)
Always professional and always do a great job. I would definitely recommend Hawthorne Plumping, Heating & Cooling

Review 151 (2021-03-03 - Rating: 5)
Great place to do business with the air purifier and Humidifier works great install went well

Review 152 (2024-02-23 - Rating: 5)
Quick response time, knowledgable techs and fair pricing.

Review 153 (2023-07-18 - Rating: 5)
The one plumber was very professional and really friendly.

Review 154 (2023-03-13 - Rating: 5)
Excellent customer service! thetechnician did a great job!

Review 155 (2019-11-06 - Rating: 5)
Found my propane leak in a timely manner especially considering its a big hotel restaurant with many Possibilities Professional and polite all the way

Review 156 (2020-09-28 - Rating: 5)
Service / Tune up on heater system.. Excellent service ! Fast, flexible , easy to work with

Review 157 (2023-12-06 - Rating: 5)
Very quick and efficient and a very polite nice individual

Review 158 (2021-06-28 - Rating: 5)
Great and easy experience with Daniel. He was friendly and personable.

Review 159 (2024-08-26 - Rating: 5)
Very professional and prompt

Review 160 (2023-12-29 - Rating: 5)
Very responsive, identified the problem and fixed it immediately.

Review 161 (2019-04-20 - Rating: 5)
David Sterling provided excellent service and I would highly recommend him.

Review 162 (2020-11-03 - Rating: 5)
I hired this company for some help with a leak I had and they did a great job!

Review 163 (2021-04-19 - Rating: 5)
Daniel was awesome! We happened to call on a Saturday night due to a backup in our tub. The service that answered my phone call was professional and efficient and she connected us to Daniel and in a matter of 20 minutes Daniel called to confirm he was on his way and asked about our plumbing issue. Once Daniel arrived he assessed the situation and problem solved. We are very grateful for the services Hawthorne provided us as well as Daniel. We highly recommend this company and we will certainly pass our recommendations to others as well. Thank you again for quality service!!

Review 164 (2019-11-24 - Rating: 5)
Nick did an outstanding job. No more problems

Review 165 (2020-05-28 - Rating: 5)
My water heater burst and needed it replaced. They had an estimator out the same day, I felt the price was way too high but it is was comparable to all the other phone estimates I had already gotten. Maybe labor prices are just higher in Reno than anywhere else. But the customer service was great and we decided to go with them Hawthorne because of their quick response. The service tech Nate did a great job. He was able to get to work right then. We were able to take a hot showers the next morning before work.

Review 166 (2021-01-22 - Rating: 5)
We discovered a leak in the circulation pump of our water heater which stopped heating water after hours. We called and they immediately sent a technician out....they emailed us a photo of the technician so we would be comfortable with a stranger arriving at night. The tech was polite, efficient and was able to restore hot water that evening and returned the next day with a new pumps stem and completed the repair. We did not cost compare the service charges but were delighted the problem was handled so quickly and efficiently

Review 167 (2019-08-12 - Rating: 5)
Excellent communication from the office staff and plumber. Clear and concise what was needed and the cost of such repairs. Never did I wonder who or what was going to happen next. David the plumber gave excellent customer service while evaluating the issues we were having in our mens room and after with the information we had to send to our landlord. Heather was quick and to the point when I scheduled the work to be done. All around great experience with Hawthorne Plumbing!

Review 168 (2019-01-25 - Rating: 5)
Fast Service. Always can count on repairs being done correctly and efficiently.

Review 169 (2020-11-13 - Rating: 5)
They replaced our tankless hot water heater a few years ago. We had a very satisfying experience with their staff then. They were very friendly and professional. This week we required some warranty work for the sale of our home. They were fast and efficient at getting us taken care of. I highly recommend them.

Review 170 (2022-12-24 - Rating: 4)
They have done work for me before so I called them for another job. They wanted $59 for a quote. Oh well, I guess I will go with a plumber that didnt charge to tell me what it would cost.

Review 171 (2019-10-25 - Rating: 5)
Very good....on time. Nice to do business with a great company

Review 172 (2019-07-26 - Rating: 5)
Both services have been great. Thank you

Review 173 (2021-01-19 - Rating: 5)
Very prompt fixed very quickly. Would highly recommend

Review 174 (2021-05-31 - Rating: 5)
My pilot light went out on my water heater. No matter how many times we relit it it wouldn’t stay on. Scheduled online they were here the next day. Replaced the part. Tech was knowledgeable and really explained everything. Thanks!!