Rescue Rooter

Located in Portland, Oregon

Address: 1650 SE 3rd Ave #203, Portland, OR 97214, United States

Phone: +1 503-486-4925

Rating: 4.4

Services

Online estimates
On-site services
Language assistance
Repair services
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-09-21 - Rating: 5)
Rescue Rooter took good care of our basement flooding emergency. They arrived within maybe two hours, did impressive scoping to diagnose the issues, and proposed solutions. With our approval, days later they started a major project to completely redo the wastewater connections in our basement. They completed it within time and estimate, in spite of it being over a major holiday. We would use them again but of course hope it will never be necessary.

Review 2 (2024-09-13 - Rating: 5)
We had a sewer line backup and called Rescue Rooter. They were on site within two hours and got things sorted out. They ran a video of the line and we were able to see where the problem was. They were able to clear the plug and then ran the video again and discovered that the sewer line outside the house had partially collapsed. They cleared the line enough such that we could use the line until they got a permit for the replacement. They showed up when they said they would and I was very pleased with the replacement work that was done and the speed of completion.

Review 3 (2024-06-13 - Rating: 5)
So, its not often you give a five-star review for a service company that did nothing. But this is one of those.We have used Rescue Rooter in past years and always been delighted with their work. But tonight we had an emergency where we didnt need work done, we needed advice to handle a plumbing issue that could have caused us to shut off the water to the house for potentially days.I called R R and Michael was kind enough to tell me that my idea of what to do to temporarily stop the water flow from the busted shower control valve was indeed safe to do - while keeping the rest of the house operational.It turns out unbeknownst to me, my contractor had already called a regular plumber to come in the days ahead, and so I didnt need to follow up and schedule Rescue Rooter for the actual repair, as I had planned.But Michael helped me just because he is a good guy and this is an ethical firm. We will always call them in the future - and make sure next time there is a job they can get paid for!You should, too.

Review 4 (2024-09-13 - Rating: 5)
Kenny was the name of my plumber he did amazing work was professional got it done quickly hes my hero he should wear a cape

Review 5 (2024-11-25 - Rating: 5)
I own a small dog grooming business that had an emergency water problem. Our landlords refused to help us and we found Rescue Rooter online. They went above and beyond to fix our issue promptly, even coming in on a day off to finish the job. We worked with Kyle and Graham and would highly recommend Rescue Rooters services to anyone experiencing plumbing issues. We deeply appreciate your help with our business.Happy holidays, best wishes and puppy kisses!

Review 6 (2024-02-10 - Rating: 5)
Excellent service, works equitably with both renters and landlords to ensure needs are met on both sides. Kesa and Tyson explained processes, worked quickly and cleanly made sure work got done in one day. Highly recommend. Job done in Albina

Review 7 (2023-12-29 - Rating: 5)
I had a great experience with Matt and Dave. I had a plumbing emergency on Christmas Eve they came out to fix it and unfortunalty due to something out of their control it happened again the day after Christmas. They got it taken care of for me and also found the root of that problem and fixed it. I couldn’t have been more grateful with their professionalism and kindness at such a stressful moment especially during a holiday weekend.Thank you!

Review 8 (2024-02-27 - Rating: 5)
Matt his a goods Service and explain after he done with his job. He doublecheck his make sure everything works good talk and respect Very great. I will recommend to a couple people. thank you for service Matt

Review 9 (2021-03-22 - Rating: 5)
I contacted rescue rooter to fix a clog in our bathroom sink. Everyone I spoke to was very polite and professional. Shae was the technician that repaired our sink and he is awesome! Very friendly and got our drain fixed quickly. My one complaint is that I was given an appointment window of 8am-12pm for expected arrival, and my technician wasn’t able to be here until 3 pm. It wasn’t a big deal, but a more realistic time frame would be appreciated in the future. I would definitely recommend Rescue Rooter to a friend and use their service again.

Review 10 (2024-02-10 - Rating: 5)
Tyson and Kesa were over to fix plumbing issues in my neighbors house. Tyson and Kesa were very pleasant, worked efficiently and were very knowledgeable about what has been causing these issues. Professionalism is on point.

Review 11 (2023-08-17 - Rating: 5)
Matt from Rescue Rooter showed up on time, helped clearly explain what are the issues, costs, and solutions, and then proceeded to fix my issue with care, attention, and speed! Amazing team at Rescue Rooter and I’ll be calling them again if I’ll ever have any plumbing needs! Thank you for resolving my issue so fast and with such great results.

Review 12 (2021-05-14 - Rating: 4)
Excellent customer service and communication from the scheduling staff to the plumbers who came to my home. I greatly appreciated the Covid protocol the company follows.Brandon and Allejandro were courteous and knowledgeable. They diagnosed the problem and explained everything in a way that was easy to understand and made sense. I decided not to use their service at that time. They did not pressure me or try to persuade me to use their service, simply said if you need us again give us a call. There was no service charge for evaluating the problem. I’m impressed with the business model of this company.

Review 13 (2023-02-20 - Rating: 5)
Plumber Technician Atkinson arrived at my house this Sunday evening to clear a stubborn clog in my sprawling drainline that is connected to three sinks, two tubs and a washing machine. At first the electrical powered snake he tried proved too short, but a determined Atkinson investigated under the house before retrieving a longer snake unit from his van. The longer snake cleared the drainline within minutes as the clog was almost 20 feet away. Atkinson said it is Rescue Rooters goal to always leave customers happy. I am delighted I can take my morning shower without wading in cold-dirty water. Atkinson was very professional and was very careful not to soil the carpeting. He was great!!!

Review 14 (2021-04-20 - Rating: 5)
We had an issue with our main line backing up and we have a flag lot so it’s a lot of pipe to clear. Steve responded to our call and proposed a solution more suitable for our needs. Plus he found an access point we didn’t know existed which helped to flush out the problem. Dave came over to double check the piping as they thought there could be tree roots causing the problem. Luckily they aren’t! They were so helpful and went above and beyond to solve the problem. We used another company in the past twice last year and it was more expensive, plus didn’t solve the problem for long and they didn’t have the right equipment then tried to charge more money to come back. The price was right with Rescue Rooter and they got the job done!! Dave and Steve are our hero’s!! We will absolutely use them again.

Review 15 (2021-04-08 - Rating: 5)
I had a great experience using rescue rooter. Our technician was Shae. He was on time, very knowledgeable and gave us a great deal to what we were quoted else where. He explained things to us in a way we could understand. I would definitely use them again!

Review 16 (2021-10-28 - Rating: 5)
Wilson was our technician and he was great! Very friendly, professional, knowledgeable and fixed our issue in no time! We will definitely be using Rescue rooter for all of our upcoming plumbing needs.

Review 17 (2021-05-04 - Rating: 5)
Super fast and easy to schedule around my work schedule—I was able to get next-day service! Shae was very helpful in letting me know my options and gave excellent advice about preventing future clogs. Very quick and easy to work with! Thanks for the rescue!

Review 18 (2021-04-05 - Rating: 5)
It was a wonderful experience. Steven came to my home, was very courteous, found the issue right away, explained everything in laymans terms, provided me with several options, fixed my problem, and even cleaned up! Such a nice man. I will use Rescue Rooter for all my plumbing needs..

Review 19 (2021-05-18 - Rating: 5)
The crew of Brandon and Aaron were A++++. They explained everything before they did something, completely answered all of our questions and worked around our needs. We would not hesitate to use them again. Dave whom we had initial contact with and adviced us what needed to be done left nothing out. He gave us some great ideas about what to do and provided us with the most complete and economical way to get our project completed.

Review 20 (2023-05-13 - Rating: 5)
Called last minute on a Friday at 3pm for a huge leak in our basement. Tyson came out and helped identify the problem and fixed it the following Monday in just a few days. Great communication and expertise!!

Review 21 (2021-05-09 - Rating: 5)
Kesa did a great job unclogging my sewer and that of 2 neighbors. He was professional and respectful and stayed with it even though it surely took much longer than expected. I would definitely call him again.

Review 22 (2021-04-05 - Rating: 5)
The technician explained what was causing the clog and the options for solving it. I decided it was best to do the jet clean as the cabling would not last as long before gunk in the pipe would re-clog. I was very happy with the work they did for me.

Review 23 (2021-05-09 - Rating: 5)
Kesa was very professional and very helpful. He not only fixed our sewer system which was clogged but also 2 neighbors’ as well.We are very grateful for his work and helpfulness.

Review 24 (2021-03-23 - Rating: 5)
My wife and I had just moved in to our new house early March 2021. We were there for a few days when we noticed a toilet that was plugged up and then the washing machine starting to back up. Thinking it was something we did, I called for service from Rescue Rooter, Jack Howk. I believe it was Alejandro that came out to our house. He was methodical, concerned and puzzled as to what could be the problem. After looking at the conditions under our house, raw sewage but yet one of our toilets wouldn’t flush, he took it upon himself to go underneath our house to explore more. He discovered that the plumber had left in the test plug from the inspection. He also discovered that one of our toilets was flushing directly into our crawl space. Needless to say we had to call the plumber back out to repair things, get the toilet connected to the sewer and have a cleanup done. Alejandro was excellent and I would use and recommend Jack Howk again for plumbing problems!

Review 25 (2021-05-09 - Rating: 5)
Wilson was amazing. He fixed all the original problems. We found more problems before he left and he went and got the part for us and put it on for us. We will be using this company again! I would recommend them to everyone!

Review 26 (2021-04-08 - Rating: 5)
A gentleman (Kesa) who came to fix the clogged kitchen sink was friendly, courteous and maintained professional conduct all the way through the repairs. I would highly recommend their service if you ever find yourself in the middle of the plumbing disaster 🙂

Review 27 (2023-04-24 - Rating: 4)
Fantastic service, but expensive. They quoted me at $487 per clogged drain, and then gave me a 2 for 1 deal, resulting in $487 total for 2 clogged drains. $240 per drain is still quite a bit

Review 28 (2021-11-28 - Rating: 5)
The night before Thanksgiving our kitchen sink clogged. Tried snaking it but didnt make a difference. Called these guys the next morning and they were there that morning. He had to cut out a section of the drain pipe (turns out it was poorly installed and needs to be replaced) to get his power snake down it. Explained what was needed, stayed until it was done. Expensive, but it was Thanksgiving day.

Review 29 (2024-01-29 - Rating: 5)
Justin & Dave fixed my issue quickly and assessed the root problem and schedule a long term solution. Highly recommend.

Review 30 (2021-05-17 - Rating: 5)
Shae Bennett was very polite and friendly, very professional when it came to his work. We would highly recommend him again as well as hire him for any more future work.

Review 31 (2021-03-20 - Rating: 5)
Very clear on what the problems were. Clear on our options to fix it. Clear on cost of service. Very friendly and easy to work with. Clear on progress as it was happening. Very happy with the work and the workers doing the job. Way to go Brandon, Wilson and Kessa.

Review 32 (2021-04-07 - Rating: 5)
I can’t sing their praise enough! I’ve used them on multiple of my rental properties and they are always out there same day, polite, and effective. Not to mention they have the best prices in town. I’ll keep calling them forever.

Review 33 (2023-12-24 - Rating: 5)
Matt C. was the man! I had some pipe problems that persisted for months. He drained all my worries in a solid ten mins. Dudes a plumbing protege.

Review 34 (2024-03-03 - Rating: 5)
The technician truly empathized with our plumbing nightmare, proposed several options, and fixed the problem. Thank you Rescue Rooter.

Review 35 (2021-03-27 - Rating: 5)
Really appreciated their professionalism. Easy to work with. Our tech Wilson did a great job. He was patient with our questions and respected our space.

Review 36 (2021-03-23 - Rating: 5)
Rescue Rooter was great! Very quick to show up and very professional. Explained everything very well and fixed my plumbing in a timely manner.

Review 37 (2024-10-12 - Rating: 5)
Professional and punctual.Very kind and knowledgeable

Review 38 (2023-07-26 - Rating: 5)
Jason came and unclogged our main line this morning, he was very kind answering all my questions. Fabulous customer service and Im glad we called.

Review 39 (2021-03-27 - Rating: 5)
Very happy with the work and Aaron was awesome, very professional in the home and very courteous with kids and animals. He took time to make sure all was working well, and cleaned up everything well too. Very satisfied!

Review 40 (2021-03-19 - Rating: 5)
The team was great. They were here when on time and explained what needed to be done and the cost options. They were personable, professional, knowledgeable and worked efficiently to complete the job. I would recommend this company.

Review 41 (2021-04-22 - Rating: 5)
The two gentlemen came.to the rescue when my main line got closed and started backing up into my tubs were amazing they worked quickly to find and fixe the issues and make sure all the lines where clean and working order.

Review 42 (2021-04-14 - Rating: 5)
I had a drain clog and called out to rescue rooter and they sent out some plumbers jack howk went above and beyond to make sure that everything I needed was taken care of he was cordial and down to earth I would highly recommend him and they’re services thank you jack for all your help and also advice it’s nice being a homeowner and being able to trust a contractor

Review 43 (2021-05-12 - Rating: 5)
Kesa & Wilson were very professional. Very nice men. Hard workers & explained their work. Very pleased with them.

Review 44 (2021-03-20 - Rating: 5)
This was a quick and efficient fix. Very professional and good with my dog. Two thumbs up and would refer to friends. Thanks Rescue Rooter

Review 45 (2021-06-08 - Rating: 5)
Talk about quality 3am service, our pipes were clogged and our pipes were cleared. What more could you ask for? No more poo poo problems.

Review 46 (2021-05-16 - Rating: 5)
Kesa was great - friendly, honest and worked hard to fix our problem which he did. Very satisfied.

Review 47 (2021-05-09 - Rating: 5)
Wilson went above and beyond even going to home depot for us to get a certain part for an unrelated fix. Would recommend him to anyone I know!

Review 48 (2024-03-01 - Rating: 5)
Jason Vonada was amazing. Honest and got the job done.

Review 49 (2022-10-04 - Rating: 5)
Such great service! Kind and easy fix for our stopped up toilet. I highly recommend!

Review 50 (2021-04-30 - Rating: 5)
Very polite, explained the service and need.Got down to business, worked hard to solve the issue with our interest at heart.

Review 51 (2021-04-21 - Rating: 5)
These guys were great. They were professional,friendly and customer focused. I highly recommend them.

Review 52 (2021-04-13 - Rating: 5)
Shae was awesome. Super professional and friendly. Highly recommend him!!

Review 53 (2021-03-23 - Rating: 5)
Tyson was professional and efficient. Got my leak fixed quickly.

Review 54 (2021-05-13 - Rating: 5)
Wilson was friendly and professional, took care of the problem quickly and cleanly. All of the stars.

Review 55 (2021-05-15 - Rating: 5)
Kesa was courteous, professional and timely. Appreciated him fixing the drains.

Review 56 (2021-04-30 - Rating: 5)
Great company. Super technician fixed the problem and took the time to explain everything

Review 57 (2022-02-14 - Rating: 5)
Matt was very professional and did a great job

Review 58 (2021-05-18 - Rating: 5)
This guy is awesome!! Not only was he on time he was very informative about the repairs I could do. He worked hard and was very efficient at his job all with a big smile. We will definitely youse these guys in the future!!

Review 59 (2021-05-08 - Rating: 5)
Kesa was very professional and knowledgeable. He came out to jet our kitchen drain that had a lot of grease buildup. He was very clean and quick and explained, process to us and gave us tips on how to keep our drains clean. Very happy with the service.

Review 60 (2021-05-11 - Rating: 5)
Dave and Steve did a great job unclogging a bathroom sink and hydro jetting our sewer line. They were quick and efficient. We would definitely recommend to anyone looking to have plumbing work done.

Review 61 (2021-03-31 - Rating: 5)
Replaced house line from meter without tearing up the landscape. This was not an easy task! All that after emergency hookup so we could have water while replacement work was getting done. Only guys in town to respond the same day of our discovered issues. Only plumbers I will use from now on in the portland area.

Review 62 (2021-05-07 - Rating: 5)
Very good job!Appreciate your time and hard work.

Review 63 (2021-04-18 - Rating: 5)
We had a clogged bathtub drain on a Saturday morning. Wilson was able to troubleshoot and clear the clog and even discovered and corrected a drain repair that was improperly done a few years back for us. Exceptional service and highly recommended!

Review 64 (2021-03-21 - Rating: 5)
Great service, knowledgeable technician and friendly. Unplugged the toilet, we are so happy with his work. Highly recommended.