Smith & Keene

Located in Newport news, Virginia

Address: 1 Elmhurst St, Newport News, VA 23603, United States

Phone: +1 757-420-1231

Rating: 3.4

Services

Repair services

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2023-06-14 - Rating: 4)
***UPDATE to the 1-star review I left last week.*** Smith & Keene called and said they would make it right and they DID! Today, they had their Lead plumber come by and correct all of the issues that were previously done incorrectly. Everything is working as it should and Herb was professional, courteous, knowledgeable and didnt make a mess. I am appreciative of Smith & Keenes commitment to make it right. Thank you.DO NOT USE SMITH & KEENE FOR YOUR PLUMBING NEEDS! Although I had a 5-star experience with the HVAC department, their Plumbing department is an absolute joke! They only have 2 Plumbers on staff yet spend money to advertise they do plumbing & electrical. Filthy and incompetent plumber seemed clueless. He had to immediately come back because lines were not installed correctly and water was leaking all over the cabinet under the sink and caused water damage to the cabinet. Also, cracked the quartz countertop when removing the old handle. They cannot even install a faucet properly …it’s loose, wobbles and is causing more water to leak under sink. His solution was to caulk it which did absolutely nothing and looks half-a$$. Claimed the bolt seized up and couldn’t tighten anymore. But my hardware friends said there are 100 ways to unseize a bolt. Waiting on a call for them to get back out here and install it RIGHT! Don’t get me started on the filth and mess that was left in each room where work was being done. I spent an hour cleaning, mopping, vacuuming, washing towels and scrubbing grease stains off the walls after this clown left. I’ve never in my life had a repairman leave a worksite as filthy as this! Do not waste your time or money using Smith & Keene for plumbing!!!

Review 2 (2024-01-31 - Rating: 4)
Even though Im still frustrated and made it known, because of conflicting diagnosis, Im thankful they refused to do almost 1k worth of unnecessary work. That kind of honesty is rare now days, the office manager was especially professional 👌

Review 3 (2016-02-05 - Rating: 5)
Smith & Keene has installed several air conditioning and heating units over the last 35 years in multiple homes as well as my business. This company has always been great to work with and very competitive. It is easy to see that they care about their customers. I will continue to recommend this company to my friends and business acquaintances.

Review 4 (2023-11-08 - Rating: 5)
Outstanding. The technician arrived on time. He did a great job. As he explained what he was doing, he was teaching me about the inner workings of the furnace and generator.

Review 5 (2024-12-17 - Rating: 5)
The technical - Dennis - was timely, professional and answered the problem.

Review 6 (2020-11-14 - Rating: 5)
Great company that stands by their product and word. Installed a new HVAC in our house and did so under a day.

Review 7 (2019-05-08 - Rating: 5)
I have used them for 2 units on two different houses and a split for an upstairs room. Price was fantastic and service was great.