Mason & Son Plumbing & Heating Inc.

Located in Newport news, Virginia

Address: 13646 Warwick Blvd, Newport News, VA 23602, United States

Phone: +1 757-596-5166

Rating: 4.3

Services

Repair services
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Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-25 - Rating: 5)
Excellent service. Had an emergency water line connection toilet break and Mason & Son Plumbing sent a skilled and professional team to my home. In addition, the price for the fix was cost friendly and the completed job looked great. Thank you!

Review 2 (2019-07-02 - Rating: 5)
As a former submariner I am used to working with the best of the best and I am glad to say that this company is one of the best of the best in the area. From my initial contact to the completion of annual maintenance they were consistently professional courteous and timely. Robert my HVAC technician displayed outstanding knowledge of the profession and explained all the readings on the refrigeration unit as he went along and cleaned it. I highly recommend this to anybody in the area as I will definitely be using them again.

Review 3 (2024-02-02 - Rating: 5)
HVAC went out on Thursday and by Friday afternoon had a new system installed and running great. Technicians were professional and highly knowledgeable. This company went above and beyond to get this system installed. Justin and Rob outstanding job.

Review 4 (2023-04-24 - Rating: 5)
David and his team are fantastic. Woke up to my hot water tank leaking water and they had someone here immediately replacing it. I’ve also used them for a new AC unit a few years ago. At the time they warned me I would need a new water tank soon, so I knew who to call once it finally broke. I have a little one so I appreciate the urgency in which they were able to get me in so that he can have a nice warm bath tonight. Thank you again!

Review 5 (2024-01-02 - Rating: 4)
The technician, Chris, was very nice and professional and definitely knew what he was doing/he did good work and answered any questions I had.I was surprised to be charged for the hour of time to get standard drainage parts and fittings that should have been on the truck based on Dave, the owner, knowing it was a drainage pipe leak already.Overall, the service was good but I dont think I should have been charged for not having standard drainage pipe materials on the van.

Review 6 (2023-09-12 - Rating: 5)
We had a leak in our hallway bathroom that created a water stain on downstairs ceiling. Chris presented us with a few options, and we chose the most invasive one so the problem would be fixed immediately. He was an absolute pleasure to work with. He was very professional and answered all our questions. He cleaned his work area well when he was finished. We continue to do business with this company because we can count on them to be responsive and straight forward, as well as very affordable. Thank you again Mason and Sons!

Review 7 (2022-12-08 - Rating: 5)
I called Mason and Son on a Tues morning because we had no hot water. They said the earliest they could come out was Thursday, so I made the appointment. They told me they would call if they could come by any sooner. Sure enough, the very next morning, I got a call saying they could come by today (Wednesday). I was thrilled. Technician arrived before noon, repaired the issue, and all is well. Justin was super polite and professional and very knowledgeable. We appreciate this companys excellent service and professionalism. And thank you for coming out sooner. Very appreciated!!! I highly recommend this company!

Review 8 (2021-11-13 - Rating: 5)
My HVAC unit came to the end of its life. Homeowners dread. They responded incredibly quick and were out there within the week for the estimate. Got the estimate within the next day. Paid the first half. I was not expecting the unit for 3 weeks due to ordering delays because of COVID. They were there 2 weeks early and got it done in 5 hours max. Did an absolutely amazing job. Very communicative and super caring. I could not be happier with their friendly & super helpful customer service. And i could not recommend them more.Thank you !! You all are awesome !!

Review 9 (2019-03-14 - Rating: 5)
Requested services twice, once for a stuck drain and once for a water heater replacement. Both times the initial communication was great - very friendly and thorough. Both jobs were conducted professionally and cleanly. Amazing turnaround time for the water heater replacement. Many thanks and will be sure to contact for assistance in the future.

Review 10 (2020-08-28 - Rating: 5)
So happy to have called them for help with my water heater. I called and within 10 minutes had a tech call me back. A few hours later they were there. Robert had the diagnosis in seconds and an estimate for a new heater a minute later. I was expecting them to be here all day but the job was finished in an hour with just a quick trip up the road. I couldnt believe how quick easy and stress free the process was! Needing a new heater was the last thing I wanted to hear but I feel like with the techs positive attitude and amazing lightning fast response and work it just made a bad thing into a positive thing, and now we are enjoying the hottest baths weve had since weve moved in. Cant thank you guys enough and will definitely call again for any future issues. Highly recommend them especially since the first company I called couldnt even be bothered to call me back so I was frustrated to begin with. Mason and sons really saved the day!

Review 11 (2019-10-11 - Rating: 5)
Mason & Sons has been my plumbing and HVAC contractor since 2003. I have used them throughout the years for repairs, as well as replacements and upgrades. The entire team is highly knowledgeable, courteous and arrives on time and prepared to address any issue or concern. Fantastic company and I highly recommend.

Review 12 (2019-10-22 - Rating: 5)
We first used Mason and Sons a little over 2 years ago on recommendation from my brother. They are a wonderful family owned business. We love them and won’t use anyone else for our plumbing needs. Chris and Anthony are awesome. Keep up the great work guys.

Review 13 (2019-09-30 - Rating: 5)
Outstanding service and expertise!The technicians with Mason and Son were outstanding in technical expertise and in customer service.They were very conscientious and thorough in their work in replacing our 2 HVAC units.We would highly recommend them as excellent Plumbing, Heating and Air Conditioning experts.Special thanks to Robert, Torie and Anthony.Also we experienced outstanding responses to our questions and inquiries-that all came in a timely manner.

Review 14 (2015-02-21 - Rating: 5)
I had a pipe freeze and then break at my business on a Friday evening and they sent someone out to fix it within an hour! The technician - Chris was polite and efficient and got the job done very quickly. The next morning - Saturday, another pipe broke and they sent the same technician out within about an hour and he fixed our problem very quickly. I would recommend Mason & Sons to anyone looking for an honest, efficient plumber! They have definitely gained our business - Thank you!

Review 15 (2020-03-31 - Rating: 5)
I had to ask around for a plumbing service that uses Propress fittings. I finally found Mason & Son. Robert, my technician, came on time, well prepared and completed the repair PRONTO. I recommend these folks to anyone. They were simply great. I also strongly recommend the use of Propress fittings mainly because they are top quality, fast, easy to use and there is NO hot work involved. I will not hesitate to call Mason & Son in the future if need be. Thanks again. Dave

Review 16 (2014-10-28 - Rating: 5)
Ive had Mason & Son come out for both plumbing AND heating issues. Each time Ive had an issue, theyve been very courteous over the phone, timely in their scheduling, and knowledgeable and helpful in their service. I recommend this company, because of great experiences every time.

Review 17 (2024-11-25 - Rating: 5)
Excellent customer service and very professional! They came through during an emergency and did a great job!

Review 18 (2015-06-08 - Rating: 5)
I had a plumbing issue on the second floor of my house. I called Mason & Son; they were on time, corrected the issue on the spot. The price was very fair, and the technician was very tactful and confident (Knew what he was doing).I highly recommend Mason & Son.

Review 19 (2019-07-09 - Rating: 4)
Tec was just here. Installed a new kitchen faucet. Fixed a running commode and repaired a drip drip on the shower. I will give 10 stars for being trustworthy. I would give them a key to my house and have them come in. Now the reason I have dropped a star. They can not carry all the parts they might need with them. I was charged for the parts AND for time to got get the parts. I have no problem paying for the parts but 50.00 to drive down the road five miles get out of a truck and come back. I just think this is excessive. Honestly the leak was not that important. So would I use them again YES. However I would make SURE they had the parts they needed BEFORE they come.

Review 20 (2017-03-26 - Rating: 5)
Great service, fair prices and good work. Mason and Sons replaced 2 hot water heaters at our home. Everything went great. Prompt, punctual and professional. I would highly recommend them.

Review 21 (2020-11-18 - Rating: 5)
Very positive experience. On site within 24 hours and problem fixed quickly. Technician was nice and gave advice to help prevent the problem in the future. I was referred by some friends that used them and was very happy. Will call again when needed.

Review 22 (2021-04-08 - Rating: 5)
Thank you Mike for fixing my dripping faucet and finding the rusted pipe under the sink. I have been your customer for many years and you always take care of my problems. You explained the problem in a very kind and courteous manner. There is no-one like you. Thank you so much.

Review 23 (2024-11-02 - Rating: 5)
Had a major drain back up on Easter causing flooding. I called and explained the problem and told them that I was ok waiting until the next day, and by Monday afternoon the problem was fixed. Justin and Dave were thorough, professional and caring working extra to ensure my issue was resolved and l was satisfied. Ive used them before and they never disappoint, they are my go to for any plumbing needs.Mason & Son does it again!100+ year old house + corroded Pipe + Mason & Son = problem solved! Professional, efficient, thorough. Great job, Thanks again.

Review 24 (2022-07-14 - Rating: 5)
Absolutely amazing. Wouldnt go to anyone else for HVAC work. Honest people that do excellent work and will answer any questions you have. Highly recommend to anyone needing work done.

Review 25 (2018-01-09 - Rating: 5)
Highly recommend this plumbing team. They are honest and forthright and will follow up with you to ensure everything is functioning correctly. I would trust them to do work on my home again.

Review 26 (2019-08-12 - Rating: 5)
We have had them come out several times for various plumbing and HVAC issues. They always return the call, come quickly, and do the job right! Never wasting our time calling someone else again!!

Review 27 (2023-10-27 - Rating: 5)
Very fast and professional. Technician treated me like my own family would. Highly recommend!

Review 28 (2018-06-05 - Rating: 5)
Great customer service, responsive and professional from start to finish. I highly recommend contacting Mason & Son for all your plumbing & HVAC needs.

Review 29 (2024-06-06 - Rating: 5)
From scheduling the appointment to having the services performed everything was top tier. Chris was prompt, polite, and very knowledgeable. Pricing was reasonable. I would definitely recommend Mason and Son for all your plumbing needs.

Review 30 (2018-11-02 - Rating: 5)
Weve used them for years and they have been fair to us. They have fixed our plumbing and heating problems and they are friendly, trust worthy and professional.

Review 31 (2024-05-06 - Rating: 5)
Needed help with a sewer leakage problem. Called and and spoke with a very professional person who asked me the pertinent questions. Dave called me back and resolved my issues. Highly recommend Mason and Sons. Cant say enough good things

Review 32 (2016-12-07 - Rating: 5)
Excellent service! I would highly recommend Mason & Son Plumbing & Heating Co, Inc.

Review 33 (2022-10-19 - Rating: 5)
After discovering a crack in the drain line under my concrete slab, David and his team provided me with service that went above and beyond the standard. David made sure that from start to finish I knew where we were in the project, what the next steps were, and they were going to be completed.Chris and Mario, were quiet, clean and professional. They made sure at every step I had an opportunity to take a photo for insurance, and that if I wasnt available, they took one for me. I knew that when they left at the end of each day, that they left their work area cleaner than when they arrived.I would, and will recommend Mason & Son to anyone.

Review 34 (2018-06-22 - Rating: 5)
Thank you the great service, good price and shout out to Anthony for letting me dig with you.

Review 35 (2022-03-22 - Rating: 5)
Very responsive, very honest. I have had multiple good experiences with this company for repair work, and when the eventual replacement comes along you can imagine who is on the top of my vendor list.

Review 36 (2021-02-13 - Rating: 5)
Came out quickly. Were very communicative. Handled issue quickly and professionally and using covid precautions. Awesome company. Chris and helper were great!

Review 37 (2015-05-10 - Rating: 5)
Great company. I woke up to no water in the house, and then saw a flood of water rushing down our sidewalk in the front yard. Called Mason and Son and was greeted in a very friendly and concerned manner, which is rare these days. I will many times not use a business if they are not polite when I call. Shows that customers are a bother and not valued. So after explaining my problem, I was told someone would call me back. I received a call within 5 minutes. Was next told that they would send someone out. Robert came out within 15 minutes, accessed and explained the problem. He then spent hours digging around my sidewalk to feed a new pipe so he would save us the expense of demo and repair. After it was fixed, he even called us back to tell us how to take our repair bill to Waterworks for a possible credit. Truly honest and genuine people.

Review 38 (2018-12-20 - Rating: 5)
Reliable company and the service tech Anthony is friendly and professional.

Review 39 (2021-04-01 - Rating: 5)
These guys were great! I highly recommend for your plumbing needs.

Review 40 (2020-03-08 - Rating: 5)
They are very professional and thorough. Thankful for this referral

Review 41 (2022-01-09 - Rating: 5)
Great service. Fast, and friendly

Review 42 (2019-12-26 - Rating: 4)
Chris communicated what was going and even told me what to do and look for so he could leave and save us from him waiting around on the clock.