Horizon Services - Air Conditioning, Plumbing & Heating

Located in Newark, Delaware

Address: 307 Ruthar Dr, Newark, DE 19711, United States

Phone: +1 302-303-4975

Rating: 4.6

Services

Online estimates
On-site services
Repair services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2022-08-27 - Rating: 5)
All of a sudden our [very old] faucet stopped working properly and we knew further use would cause damage, so we called Horizon. I was shocked that they scheduled us in immediately.I was only expecting one technician, but two arrived. They were very friendly, and soon learned the second man was in training. We were quoted a crazy amount for labor, new faucet, and replacement. But, my husband ran to the store to get a replacement from Lowes which cut the price in half.Seemed ridiculous to spend so much money on just a faucet since we are renovating in a few months anyway. But they were able to replace it for us before they even left (also very surprising that we didn’t have to be rescheduled like other plumbing companies will do).We’ve been on and off customers of Horizon since 2014, and it’s nice to see that they are just as kind and efficient as they were nearly 10 years ago.

Review 2 (2024-07-20 - Rating: 5)
July 20th update... Scott and Lionel arrived at 7:30 AM. By 11:30 they had my new unit installed and up and running. They did an exceptional job! They made sure to enclose the space where the unit enters the house in a way so much better than I expected. Great craftsmanship. They were also courteous, friendly and professional.Great job Horizon. You outdid yourselves by completing the job faster than i hoped! You hire the best!On Wednesday (the 17th) around 9 PM I noticed that my house was extremely warm. The thermostat showed 80 and not going down by any means. My bulldog was panting, so I packed him up and made the trek to my daughters house. When I finally settled in, I called Horizon around midnight. I did not expect to speak with a person, let alone someone who would be able to get me the help I needed literally overnight. I am sorry I do not remember the name he gave me when he answered, but I thoroughly enjoyed speaking with him in the course of scheduling service. He was friendly as well as helpful.Yesterday morning, the technician - another example of a professional and personable representative of Horizon, Shane McHale, was out to check out my AC unit. He asked me to come look at the unit after he discovered the problem. It wasnt good news and I didnt expect it to be as it had already needed servicing three weeks prior to this. He gave me the options available and because of its age, I decided Id just replace it. He contacted sales and arranged for a representative to come out within a couple of hours to get me squared away with a new one. I really appreciated his making that contact and not having to do it myself.Wendy Phiel arrived already aware of the specs for my AC unit as it had been installed by Horizon. We set up the financing I wanted and besides two great discounts she applied a refund for the amount of the last service visit three weeks ago. I never expected that. She ordered the unit with a hopeful delivery to warehouse Friday (today) and possible install Saturday (tomorrow) or Sunday.Well, tomorrow my new AC unit will be installed! I cannot praise the gentleman who took my original call, Shane who checked the unit, and especially Wendy enough. They all went above and beyond and I truly enjoyed my interaction with each of them.I have always been happy with Horizon and have been a customer for over twenty years. I highly recommend them and have to say, they went above and beyond to get me AC as quickly (3 days!) as possible.To the management of Horizon...I sincerely hope you recognize these individuals because they are exceptional representatives for you and the reason I call Horizon. Looking forward to tomorrows install.Marianne Brown

Review 3 (2024-11-25 - Rating: 5)
Horizon goes above and beyond again! Shawn fixed everything and did a fantastic job! I feel truly blessed to have had such great service.Thanks again, Shawn!!! 💪

Review 4 (2024-01-22 - Rating: 5)
I have been a customer of Horizon Services for about 20 years. They do the job right the first time. They come out fast if there is an issue. If I just want prices, they usually still make it out the same day. They are in and out quickly, which I love so I can get on with my plans for the day. They installed my heat pump and did all the maintenance. I also use them for all plumbing. The plumber I had before Horizon cost me thousands of dollars that I did not need to spend. I cant say enough good things about this company.

Review 5 (2024-03-13 - Rating: 4)
Horizon services replaced a kitchen faucet for me in February. The service was prompt and professional, but I had a problem with the price. Their plumbing manager got in touch with me, and he took $200 off the price. I am happy with their prompt resolution of our issue.

Review 6 (2024-04-13 - Rating: 5)
My husband has had a contract with Horizon for decades and we have always been satisfied with their promptness and expertise. This Thursday afternoon my main line started backing up into my basement and Friday morning a specialist was out to fix it. Thomas McGlothln went above and beyond in clearing out tree roots that had gotten into the pipes out in the street and took the time to explain the issue and what to expect moving forward. It truly turned around a situation that I thought could only get worse.

Review 7 (2022-12-16 - Rating: 5)
Highly professional, keep me updated on the arrival time and who will be the technician. Hogan was very knowledgeable about how the system works giving us some important recommendations which will appreciate, very satisfied with the work done. First I make an appointment with Blue Dot they make me wait for 6 weeks on the day of the visit they cancel arguing that it was some more important appointment. Need to revise the policy for customer service. New Horizons fill all my needs from the moment I call until the service was done. Thank you for the great organized team. Happy Holidays

Review 8 (2023-10-19 - Rating: 5)
I just got off the phone with Kelly with the Newark Speed Team. I had to reschedule (totally my fault btw) and she was awesome! Got me scheduled the next business day, at a time that worked best for me. Ive used Horizon for the last few years and always been happy with their technicians, but Kelly is a cut above the rest!! I cant say enough how great these folks are every day!

Review 9 (2022-12-10 - Rating: 5)
The whole process was very easy with Horizon. My heater, air conditioner, and hot water heater all needed to be replaced. The repair person was honest in his assessment of my situation. The salesman thoroughly explained my options. The installation team was top-notch. All the work was completed in one day. Very highly recommended!

Review 10 (2022-12-17 - Rating: 5)
I had service from Lucas E Ramos today. He was very polite and informative about my furnace and why it wasnt working. He explained all of the problems and recommended a new one due to the cost of the parts. He took the time with me and showed me what the estimate would cost for me to get each part that that i would have needed individually. He also called the office and got an appointment scheduled for me for them to come out and discuss my options and financing for a new one. I would highly recommend him to service anyones heating service. He is very experienced and I would gladly have him come back out for me again in the future.

Review 11 (2023-01-06 - Rating: 5)
The service representative was extremely professional. He arrived on time and after assessing the repair situation it was determined that I could opt out of the original request because he provided access to the shutoff valve. The representative name was Matt and I want to express my gratitude for him being forthcoming and not just doing repair work because it was requested. Thanks again for being so responsive to my service request.

Review 12 (2023-02-01 - Rating: 5)
Mark and Tristan were on time and professional through the entire process. Tristan even helped me move some furniture to another area to free up some space.He also went into great detail how my new thermostat and humidity sensor worked. Mark was very knowledgeable and helpful when explaining the new heating system and new safety features that our old unit didnt have. Overall a great experience and plan on using horizon for future upgrades.

Review 13 (2023-01-31 - Rating: 5)
I have never had a great experience with Horizon before. I only called them because of the service agreement that was put in place by the prior home owner. However, todays visit with Andre was great. He was super knowledgeable, friendly, professional and answered all my questions. He is an incredible asset for the company and if Horizon has more techs like him I am sure they can turn my opinion about the company around.

Review 14 (2022-12-12 - Rating: 4)
My heater stopped working so called them and got a appointment the next morning. Technician came and was very polite and great but informed me he doesnt work on oil furnaces. No fault of his own since he was just sent there. So he called for the person who specializes in oil furnaces to come out. So my 8am appointment now came to the next person coming at 1pm. So lost my whole day waiting around. The next technical was great as well. Nothing but great things for both of them. No fault of thier own but I dont understand how they can send people who arent qualified to work on all types of furnaces without maybe asking the homeowner what type do you have before they send someone who isnt able to do the job? A simple question of what type do I have before could of solved all of this.

Review 15 (2023-01-19 - Rating: 5)
Very timely in arrival. The technician was very patient in explaining how my system works with 3 different units.He checked the entire system that required him going into my crawl space and attic.Will definitely continue using this company for my cooling and heating needs.

Review 16 (2022-12-15 - Rating: 5)
Absolutely perfect...Job Well Done 👏. Call Them They came to assess the same day...Install the next day.

Review 17 (2023-01-20 - Rating: 5)
Was on a stand by list and got called for 1-18-23 to replace appointment in February. The technician was on time, friendly, responsible, and made reasonable recommendations for our systems. Great experience with Ryan.

Review 18 (2023-01-16 - Rating: 5)
Kevin Gallegos is AMAZING!We needed new burners and other parts on our gas furnace and he worked with me to set up a feasible maintenance plan. He explained everything to me as he was doing it and answered all my random questions.I cant recommend them enough!

Review 19 (2023-01-17 - Rating: 5)
We got a great deal on a high-efficiency Lennox heat pump system to replace our old oil-fired furnace and air conditioner. Horizon techs did a great job with the removal of the old system and installation of the new system. We’re very happy with it so far.

Review 20 (2019-07-02 - Rating: 5)
3/27/2019-The Service Mark techs were on time and professional. They were neat and left the area cleaner then they found it. The whole experience from dealing with John the sales rep to the 2 fellows that installed my new Carrier AC unit exhibiting a high level of expertise! Very happy with the entire experience.6/28/2019-My current experience with Service Mark / Horizon and having my AC unit serviced for the year was a good one. Isiah Young was polite, friendly and professional. I was satisfied with the service I received. thanks.

Review 21 (2023-01-25 - Rating: 5)
Wasn’t aware my old company merged with Horizon so I was surprised this morning when I called my old company from my cell phone Contacts. But, the technician arrived on time and was courteous and professional at all times. Matt Miller is his name. Explained everything he was doing and checking. Explained the multiple options; wasn’t pushy at all. Signed up for the monthly plan.

Review 22 (2023-01-29 - Rating: 5)
Our shower faucet broke and we were able to fleet someone out on a Sunday afternoon, within a hour of us calling! Rob was great! He explained everything throughly and was able to fix it the same day.

Review 23 (2016-06-03 - Rating: 5)
We have been ServiceMark customers for many years. The company installed our heating and air conditioning systems and our water heater. The service technicians and customer service reps have been excellent. The work is done right, with care to our home, and they are courteous and knowledgeable. They have earned our trust and I would (and have)recommended ServiceMark to others.

Review 24 (2019-10-01 - Rating: 5)
Called at 11pm due to my sewer line being clogged, they had a tech out at 8 am the next morning which was fantastic. The tech, Jeff, was very personable and professional. You could tell he liked his job and was very knowledgeable. Snaking a sewer line is not a fun job (you can imagine the smell), but he did it with a smile. Overall, I was very impressed with the level of service provided and the price. Will recommend to family and friends.

Review 25 (2023-02-03 - Rating: 5)
Horizon sent an amazing plumber to our house immediately when we found out that our gas needed to be turned off due to a leak. The plumber, Chris Stare was communicative and did excellent work. He was so thorough that he even found a leak that the PECO inspector missed. It was such a stressful day, but knowing that the work was high quality put us at ease.

Review 26 (2022-12-27 - Rating: 5)
Outstanding service. We were able to get a same day appointment. Our technician, Brandon, understood our issue with the sewer line and fixed it right away. We are very happy with Horizon.

Review 27 (2017-05-02 - Rating: 5)
The salesperson priced out the equipment needed for my conversion from oil heating to natural gas. He listened to my requests and came up with a system that suited my needs, along with a good price.The installers did a superb job with installing the internal gas line and manifold, the hot air furnace, hot water heater and gas range. They were all respectful of my property and went above what would normally be required to insure a great installation for me.Good people to work with !!

Review 28 (2023-01-05 - Rating: 5)
Tony is the best tech. He diagnosed the issues with my water heater and provided me with a detailed explanation and discussed options so that I can make informed decisions.Request for Tony for Your plumbing needs. When it’s time for me to replace, that is what I will be doing!

Review 29 (2023-01-29 - Rating: 5)
My Plumber Chris Stare was pretty awesome! He quickly diagnosed the problem and he expertly replaced the cracked pipe. He was very professional and courteous! Highly recommend him for plumbing repairs.

Review 30 (2022-12-19 - Rating: 5)
Had a water pressure valve replaced today. James was on time, professional in his assessment, and completed the work quickly on a Sunday afternoon. Cost was reasonable. Great job!

Review 31 (2023-01-28 - Rating: 5)
My furnace igniter went bad. I called at 3:30pm and I had heat again by 7:30pm. It took the service tech about 30-45 minutes from arriving to diagnose and complete the repair. Fast and professional. I’ll use them again.

Review 32 (2022-12-05 - Rating: 5)
Cody was very professional and explained everything he was going to do. He was very organized and neat and left my bathtub cleaner than it was! He also took the time to teach me how to maintain my drains & plumbing and when to call Horizon back.

Review 33 (2023-01-10 - Rating: 5)
Excellent service all around. Very professional sales and service personnel. We had a new HVAC system installed by Horizon and Im impressed by their skill, and professionalism. Price was excellent as well.

Review 34 (2016-05-12 - Rating: 5)
I have had a service contract with ServiceMark for many, many years. I have also bought heating and an airconditioning systems from them. I have never had a problem with getting a service call appointment. Have not had many reasons to call them, so their maintenance personnel are pretty darn good!I recommend them very highly and will continue to do business with them for many more years to come.

Review 35 (2022-12-16 - Rating: 5)
Roy installed a whole house water filter. He meticulously fashioned it so it fit well and allowed my bikes to hang. He could have just slapped it up but he treated the job as if it were his own home.Excellent job!

Review 36 (2019-09-19 - Rating: 5)
Every time Service Mark comes to our home we get the best technicians! We love knowing we can call and get a guy like Tyler out the next day to fix any plumbing issue! Strongly recommend Service Mark for all plumbing and heating/cooling issues!!!

Review 37 (2022-12-26 - Rating: 5)
Had an emergency of frozen pipe called horizon. Had tech Nick within two hours service was fenomenal professional and knew exactly what to do. Very satisfied this is my kinda company. Will continue to have my service with them.

Review 38 (2016-01-19 - Rating: 5)
Service Mark is an excellent company. They have been servicing my heater and air conditioner for the past 15 years. Their service staff is always prompt and courteous and they make sure to thoroughly explain any issues that may arise during an inspection. I would highly recommend this company to anyone that is looking for someone to service their heater or central air conditioning equipment.

Review 39 (2016-04-19 - Rating: 4)
I have used ServiceMark to service my hot water heater and HVAC system on different occasions and each experience has been incredibly pleasant. Theyve always been on time, come out the day I call, and are pleasant to have in your home. I have recommended them to others on multiple occasions.

Review 40 (2022-12-09 - Rating: 5)
Best maintenance visit yet! The technician that visited, Antelmo, was friendly and knowledgeable. Antelmo was the first Horizon technician to show me detailed pictures of my system and all of the areas he checked as part of the maintenance service. I hope that I can request Antelmo for all future maintenance and service needs.

Review 41 (2017-01-25 - Rating: 5)
Always very professional service people.They are here, giving us an advance phone call, get the job done and out very quickly.Have maintained a contract with them for years and never had any issues.They also installed our current furnace and did an excellent job.

Review 42 (2016-03-31 - Rating: 5)
Very friendly and efficient team installed a new water heater, air-conditioning unit and furnace on time and within the specified number of hours. All works perfectly, very happy! I strongly recommend ServiceMark for all heating and cooling products and services. I would always use ServiceMark for my heating and cooling needs as I have found their technicians very honest and they have never tried to oversell me.

Review 43 (2023-02-01 - Rating: 5)
Alex came out the same day to help us. He was awesome. Very professional and extremely helpful! We feel a huge difference in our home already.

Review 44 (2020-01-15 - Rating: 5)
Kevin, the technician arrived on time and completed a thorough inspection and cleaning of our HVAC system. He left us with an estimate on two items that might cause issues in the not too distant future. He was very responsive to questions. He was also veryneat and respectful of our home.

Review 45 (2018-08-22 - Rating: 5)
I would, without hesitation, recommend ServiceMark to anyone interested in installing, repairing or just servicing their heating/cooling systems. They do not try to sell you something you do not need, and will make recommendations to best suit your needs. They do not gouge you with additional cost and it does not take an army to install a heating unit, just a knowledgeable installers. And most importantly, their warranty is the best in the area.

Review 46 (2017-04-03 - Rating: 5)
Service Mark technicians and staff have been courteous, efficient, on-time and patient in explaining how the heating, cooling and other systems in the house work. The service center staff, have been exceptionally patient and supportive. Emily has been first-rate - she returns telephone calls without delay and is always there for the customer. She made sure that a young technician I like to work with is the one who comes to my house whenever possible. Emily and the technician are the best advertisements for Service Mark could have. Of course, I would recommend the company. First-rate.

Review 47 (2022-12-08 - Rating: 5)
Bernard Lee was the serviceman. He did our annual tuneup on our heater. He also installed a carbon dioxide instrument. He was professional and addressed all of our questions and concerns. He was very knowledgeable!

Review 48 (2022-12-13 - Rating: 5)
The service technician, Tymir Johnson, arrived on time, completed the maintenance and installation of parts, and provided a detailed explanation of the work performed. His respectful and professional demeanor was greatly appreciated.

Review 49 (2022-12-07 - Rating: 5)
Horizon ran a gas line for a new Thermador gas/electric combo oven. The work was professional and the technician, Jim, minimized drywall holes in the basement and clean up was pristine. I would highly recommend Horizon as this was the second time I have used them and will use Horizon for future projects! Wayne F

Review 50 (2023-01-01 - Rating: 5)
Burst pipes on New Years Eve, massive flooding, ceiling collapsed, utterly devastating for me. Horizon plumber Gregg Dale came and worked until after midnight on NYE to find and repair the broken pipes!! Extremely courteous, friendly and knowledgeable. Highly recommend!!

Review 51 (2023-01-17 - Rating: 5)
This is my second experience with Horizon. They were available when I needed them, arrived early within the time window given, had everything they needed to performed the requested task when they arrived, cleaned up after themselves, explained everything they had done in fine detail, provided detailed documentation of their work, and were very pleasant.

Review 52 (2023-01-17 - Rating: 5)
Technician Joshua in Md was 👌 Awesome. He did his cleaning and didnt suggest any high price furnace services; and the 24hrs service is real....and was on time

Review 53 (2019-10-17 - Rating: 5)
Horizon Services Cooling, Heating and Plumbing really took care of me today. My water heater called it quits on me and Ryan came out today and removed my old water heater and installed this brand new beautiful Bradford and White water heater in less than 2hrs!!! THANK YOU HORIZON SERVICES!!! AND A SPECIAL THANKS TO RYAN FOR BEING A KNOWLEDGEABLE COURTEOUS PROFESSIONAL TECHNICIAN!!! CONGRATULATIONS ON YOUR NEW PROMOTION RYAN!!!

Review 54 (2015-06-28 - Rating: 5)
Amazing company....always courteous, dependable and, most importantly, has highly skilled technicians. Had used another big local company years ago & had awful service. ServiceMark has saved me money and are very trustworthy. Go with the ServiceMark blue trucks & stay away from the color ORANGE!!! :-)

Review 55 (2023-01-03 - Rating: 5)
Complicated plumbing issue. Technician was very knowledgeable, competent, thorough and able to problem solve. He was polite, respectful and pleasant. Took time to explain what he would be doing.

Review 56 (2023-01-29 - Rating: 5)
Tony came by early on a Sunday morning with less than a days notice to replace a leaking pipe. Great service, on time and, considering the rush on it for a weekend, relatively inexpensive.

Review 57 (2021-05-12 - Rating: 5)
I dealt with a service tech, a consultant and an installation team plus various people on the phone. EVERYONE was phenomenal when it came to service, knowledge, politeness, explaining things, and doing a good job. I highly recommend Horizon!

Review 58 (2023-01-02 - Rating: 5)
Keith Lees was excellent. Great service , checked everything, installed new air filter, very professional, explained everything he did. Will use again!

Review 59 (2015-06-27 - Rating: 5)
ServiceMark has done a nice job of sizing, installing and maintaining a new furnace and air conditioning system along with an evaporative water unit for the dry winter months. They always use bleach to clean any open vinyl piping used for condensate.They also change the air filter usually on each visit.They check their work carefully and call ahead to make an appointment to inspectand service equipment. Winter and Summer Inspections for us.

Review 60 (2016-04-20 - Rating: 5)
We just replaced our water heater and AC. Technicians Keith and Juan were polite and friendly and always explained what they are doing. The finished up and left the work area cleaner than how it was when they started.

Review 61 (2022-12-29 - Rating: 5)
Christopher and his team were great. They replaced my whole HVAC System. After they were done, they explained everything to me. I would recommend them.

Review 62 (2016-06-06 - Rating: 5)
All the work was done efficiently in half the time that was suggested in replacing my air conditioning system which had stopped working. I am very happy with your service in all directions over the past years and will continue to use your help.

Review 63 (2016-03-09 - Rating: 5)
Looking into replacing the HVAC system in the home we bought in 2009, salesman John came to evaluate our situation. While there he realized we had a large enough property to consider putting in a geothermal system. He took care of all the details and followed up with us throughout the installation progress. We are SO pleased to have such an energy saving system. We also recently discussed how to climatize an attached sun room, and he put forth all the effort and research needed to offer several options to us.The company has always been very responsive to our needs, and are all great folks to work with. Would highly reccomend the company and would be willing to share our story about a geothermal system to anyone considering putting one in,

Review 64 (2022-12-16 - Rating: 5)
Rolando was very professional, knowledgeable and polite. He was very thorough in cleaning and servicing my heater system.

Review 65 (2019-02-14 - Rating: 5)
Shawn, the HVAC maintenance technician, performed a thorough inspection. He was happy to explain each step of the process. We will be happy to have him return for the next annual inspection.

Review 66 (2015-06-27 - Rating: 5)
Ive been dealing with SERVICE MARK since 2003 and its always been a very good experience. Prompt, reliable service and very pleasant folks to deal with from the office folks to the ones who come to do the job. Thanks for always being there.

Review 67 (2022-12-24 - Rating: 5)
Heating system gave out on the coldest night of the year! I was able to get an appointment on Christmas Eve. Dennis was prompt, professional, and able to make the necessary repairs!

Review 68 (2016-01-25 - Rating: 5)
They came out and fixed 3 different issues with our furnace and installed a new water heater in a timely manner and all at reasonable prices. I wont use anyone else while I live in DE.

Review 69 (2022-12-17 - Rating: 5)
Arrived on time. Tech was very professional and knowledgeable. Explained everything in terms I understood. Offered a better plan for future service. Very satisfied.

Review 70 (2022-12-23 - Rating: 5)
Ryan was knowledgeable and efficient and installed the replacement parts that had been previously ordered quickly and well without issue.

Review 71 (2016-01-25 - Rating: 4)
We have used Service Mark for 20 years can continue to use them, we have 2 locations and when we have a problem they are right out. There workers are clean and professional. We have never had any problems, they have been out same day service.

Review 72 (2017-04-11 - Rating: 5)
ServiceMark provide service for both my heating and plumbing system on annual basis. They are very responsive when I call. Their technicians are efficient and thorough.

Review 73 (2017-02-15 - Rating: 5)
We have used Service Mark for many years. They are always prompt, respectful, friendly and excellent at their jobs. I would highly recommend them. We have always been happy with them.

Review 74 (2023-01-04 - Rating: 5)
Robert Rivera was my technician today did a great job. The people that call you about your service are unfriendly and rude.

Review 75 (2022-12-19 - Rating: 5)
Juwan was at our home to service our heating system. He was thorough, knowledgable, and very nice. Would use this company for future services.

Review 76 (2022-12-31 - Rating: 5)
Emergency fix over the holidays was pleasant and timely. Ryan was awesome and so funny! Felt like a good friend was hooking it up. Thank you!

Review 77 (2016-06-19 - Rating: 5)
The team at Service Mark was incredibly knowledgeable, professional & ethical after a chronic flood situation in my condo where I had already experienced a long line of bad management and service from many orhers. The SM team stood apart.

Review 78 (2023-02-01 - Rating: 5)
They came promptly when I contacted them and replaced my old water heater quickly and efficiently. Very professional.

Review 79 (2023-07-29 - Rating: 5)
Jim Dunn Did a wonderful job of finding the problem and quickly fixing it for us. Would recommend him for his professionalism and good work

Review 80 (2017-09-04 - Rating: 5)
ServiceMark has kept our Ground Source Geothermal Heat Pump going for over 15 years. Their service technicians are qualified experts, and we trust them completely.

Review 81 (2023-01-03 - Rating: 5)
Outside HVAC system needed a new capacitor. He changed it and checked all the systems. Very personable and professional.

Review 82 (2022-12-08 - Rating: 5)
Bathroom shower drain was cleared within five minutes. Clean and efficient service.We couldn’t be happier.

Review 83 (2022-12-12 - Rating: 5)
My Service rep Michael provided exceptional service. I highly recommend Horizon for HVAC service.

Review 84 (2023-01-21 - Rating: 5)
Replaced UV light. Very pleasant, helpful and knowledgeable! It was a pleasure to have him work for me.

Review 85 (2016-03-14 - Rating: 5)
As a customer of the last 15 years, I am very happy with their service even the one time I needed a call on Christmas eve. They service our boiler and hot water system and all their staff have been polite and excellent

Review 86 (2022-12-20 - Rating: 5)
Frank was on time, very nice and professional and offered me good advice. He explained everything very well and stuck to the time limit.

Review 87 (2022-12-19 - Rating: 5)
Technician was very professional, efficient and friendly. Explained everything he was doing and what testing meant.

Review 88 (2022-12-29 - Rating: 5)
My experiences are always satisfying I’ve used this service more than one time. Thank you Horizon your services are excellent.

Review 89 (2016-03-23 - Rating: 5)
My background is in HVAC so I know.... I have been extremely happy with ServiceMarks responsiveness and technicians. I dont trust anyone else to service my equipment.

Review 90 (2023-01-03 - Rating: 5)
We Would like to thank Jim for being so helpful and assisting us with our problem, such a wonderful and respectful person it was a pleasure working with him and we look forward to working with him again thank you again

Review 91 (2016-01-21 - Rating: 5)
Started with Sherwood in Wyndmoor in 1970 and have remained with its successors for 46 years. Reliable, prompt, competent, courteous and reasonable. No reason to go anywhere else !!

Review 92 (2022-12-31 - Rating: 5)
David did a great job in making sure I had hot water. Will definitely use this company again.

Review 93 (2016-06-21 - Rating: 5)
In the time of need--heats out or cool air stopped--having a service contract with Service Mark is the best decision I ever made for the house--and my family!

Review 94 (2016-01-30 - Rating: 5)
The young technician who checked our furnace was extremely competent and pleasant. We would gladly recommend your company.

Review 95 (2022-12-13 - Rating: 5)
My technician David Kuncken was Professional, Knowledgeable and Courteous in answering questions. I will call again for Summer AC maintenance!!🤗

Review 96 (2022-12-29 - Rating: 5)
Very professional and mannerable young man kept me abreast of everything he did, changes filter and respectable to my home, he covered his boots upon entry

Review 97 (2022-12-15 - Rating: 5)
Very pleased with the service received. The installers were great and cleaned up after the job was done.

Review 98 (2018-05-24 - Rating: 5)
ServiceMark did an amazing job installing my hot water heater, furnace and air conditioner! Very professional and answered all my questions.

Review 99 (2016-06-27 - Rating: 5)
For the past four years I have been in a retirement community and have not needed your services. But when I needed you, I was very happy with your work and level of responsibility.

Review 100 (2022-12-13 - Rating: 5)
HVAC preventive maintenance was performedExcellent serviceOn timeProfessional technicianWould highly recommend

Review 101 (2017-09-06 - Rating: 5)
Employees are always professional and explain in detail the work they performed. I always ask questions and they are happy to explain. Their work is clean and completed as expected.

Review 102 (2023-01-05 - Rating: 5)
Matt was on time, professional, and clear when he explained everything to me. Very happy with the service.

Review 103 (2023-01-09 - Rating: 5)
After other companies came out to find our problem, horizon tech was the only one who found the gas leak. Thank you

Review 104 (2016-02-05 - Rating: 5)
ServiceMark customer service is always there and their technicians are fast, reliable and get the job done right the first time. Thank you!

Review 105 (2019-01-16 - Rating: 5)
Could not recommend more. Brandon was super professional, helpful and friendly. Handled our plumbing issue right away.

Review 106 (2019-05-17 - Rating: 5)
Dave Vickers was very knowledgeable and did a very nice job. I appreciated the prompt reply to my plumbing issue. Thank you

Review 107 (2015-06-28 - Rating: 5)
As a long-term customer of service mark, I have the highest regards for the excellent services provided year -in and year-out by the competent and TOP technical team.

Review 108 (2016-11-15 - Rating: 5)
Great company, great service, and great people. I have been a customer for 17 years, and I think they are the best HVAC.

Review 109 (2017-06-15 - Rating: 5)
Very professional and thorough. We have used them for over 20 years. We are happy with their service.

Review 110 (2023-01-10 - Rating: 5)
Will the technician was very knowledgeable, thorough and helpful. Would definitely recommend.

Review 111 (2023-01-30 - Rating: 4)
We paid but we cannot get a copy of the invoice. What is the problem?

Review 112 (2016-04-14 - Rating: 5)
I have found ServiceMark to always give sound advice and provide quality products and installation, as well as repairs.

Review 113 (2017-06-07 - Rating: 5)
Always willing to answer any and all questions, and never have an attitude about explaining anything. Also very respectful of my home and always displays professionalism.

Review 114 (2022-12-20 - Rating: 4)
Tech was excellent. Successfully completed the project. Very pleased with the results

Review 115 (2022-12-28 - Rating: 5)
The technician Caleb was professional and did a great job.

Review 116 (2016-02-05 - Rating: 5)
Well trained, courteous techs always provide prompt reliable service. I wouldnt call anyone else!

Review 117 (2022-12-10 - Rating: 5)
No heat. Now I have heat. Technician was professional, courteous, and knowledgable.

Review 118 (2019-10-13 - Rating: 5)
Jason was very helpful and informative. It was a pleasure to have him help us.

Review 119 (2023-01-04 - Rating: 5)
Joseph was very nice and did a wonderful job.

Review 120 (2019-04-17 - Rating: 5)
Elton did an excellent job servicing our heater and a/c

Review 121 (2019-01-16 - Rating: 5)
Dennis did an outstanding job servicing our furnace in our home.

Review 122 (2023-01-11 - Rating: 5)
Team was very professional and did a great job on time.

Review 123 (2018-08-23 - Rating: 5)
The technician was on time, efficient and very polite. I am very satisfied.

Review 124 (2023-01-04 - Rating: 5)
Excellent service, comprehensive and all was easily explained to me.

Review 125 (2022-12-28 - Rating: 5)
William Bell was our technician and if I could give him more than five stars I would. He was on time and very professional and went above and beyond with our service. He took the time to explain certain things to me and told me what to do to properly maintain our oil system. 10/10, a solid and reliable employee of Horizon

Review 126 (2023-08-08 - Rating: 5)
John Tussey, Technician was thorough in explaining condition of our 10 year old Lenox condenser. He made adjustments to keep it running efficiently. Requested John for our December Winter maintenance.We’ve been a Horizon Customer since 2001 when the company was Geiger.

Review 127 (2023-01-19 - Rating: 5)
Replaced 2nd floor toilet with a new comfort height unit.

Review 128 (2019-10-18 - Rating: 5)
Greg always extremely helpful and patient! I always request him for service.

Review 129 (2017-07-15 - Rating: 5)
Prompt, expert service on my Carrier air conditioner, that I purchased from them.

Review 130 (2023-01-21 - Rating: 5)
Technician Leon Wilson was very friendly and knowledgeable about the water pipes in the cubby hole. Leon gave us all the best repair options and allowed us to choose the repair options that we could afford.My husband and I are very happy with Leon and the plumbing work he completed today.

Review 131 (2023-01-19 - Rating: 5)
Absolutely the best staff!! Will use again if needed.

Review 132 (2019-07-09 - Rating: 5)
Tech was timely, knowledgeable, and respectful. The problem was resolved quickly.

Review 133 (2023-01-11 - Rating: 5)
We did the annual heat check. They were very thorough and we were very satisfied with the work. We have a yearly maintenance contract with them. Two years ago we upgraded our system and was perfect.

Review 134 (2018-05-23 - Rating: 5)
Always on time and efficient. Respectful and knowledgable techs. Have used them for yeats.

Review 135 (2023-01-18 - Rating: 5)
The gentleman was very polite and professional pleasure to talk to

Review 136 (2022-12-14 - Rating: 5)
Awesome!! Their response time was very quick, same day service!! In no time they diagnosed the problems and fixed them!! Knowledge of my equipment was outstanding!! I would Highly recommend Horizon!! Thank you Horizon!! Thank You so much DJ!!

Review 137 (2015-06-17 - Rating: 5)
Happy with service. Came out the same day I called & fixed my AC.

Review 138 (2022-12-30 - Rating: 5)
My 40ish year old furnace had finally cracked and forced my hand on replacing the entire HVAC system. I had a tech out in the morning, the sales consultant in the afternoon and a whole new system by the end of the next day. Every single person I came in contact with was professional, polite, informative, and personable. And I am very comfortable.

Review 139 (2023-01-04 - Rating: 5)
We did the $95 fall tune up service. Aketa came to do it and she was prompt! She was very friendly and professional and we were very happy with the service. Overall we had a great experience with horizon with scheduling and confirming and will use them again in the future if anything should ever happen to our systems. Thank you Aketa

Review 140 (2016-04-20 - Rating: 4)
Tech arrived on time, clean, well trained and equipped for the job

Review 141 (2022-12-26 - Rating: 5)
The repair person quickly diagnosed the problem, explained the issue to me, and repaired my heating system in a short period. Excellent work by a very friendly and knowledgeable tech.

Review 142 (2023-01-05 - Rating: 5)
The tech was extremely knowledgeable, efficient, fixed the oil boiler in less than an hour. Very polite and respectful of the property

Review 143 (2023-01-27 - Rating: 5)
Dave and Michael responded quickly, were professional, competent and prepared for fixing my plumbing issues. Highly recommend.

Review 144 (2016-11-21 - Rating: 5)
The service man was very helpful and polite. I thought I received good service.

Review 145 (2022-12-06 - Rating: 5)
The tech, Tymir Johnson was very personable and professional. You could tell he liked his job and was very knowledgeable.

Review 146 (2016-02-11 - Rating: 5)
Service representatives are always prompt, efficient, and informative.

Review 147 (2022-12-28 - Rating: 5)
Very professional and knowledgeable. Arrived on time.

Review 148 (2022-12-06 - Rating: 5)
Jim Costa did a great job replacing leaking water shut off!

Review 149 (2022-12-30 - Rating: 5)
Great service. Great tech. Thanx horizon

Review 150 (2019-04-11 - Rating: 5)
Honest, thorough, knowledgeable, professional, pleasant, pro-active! Great experience!

Review 151 (2023-01-31 - Rating: 5)
Very knowledgeable and very nice answer all my questions great job

Review 152 (2022-12-14 - Rating: 5)
GREAT CUSTOMER SERVICE. THANK YOU5 STARS. 😃😃.

Review 153 (2023-01-05 - Rating: 4)
Ryan a gem. Polite, knowledgeable, fast. Wonderful service.

Review 154 (2023-01-18 - Rating: 5)
Really good guys. Nice and professional

Review 155 (2022-12-14 - Rating: 5)
Technical staff on time, professional, neat preformed work as stated

Review 156 (2019-12-01 - Rating: 5)
David did and outstanding job and was very helpful.

Review 157 (2023-01-25 - Rating: 5)
The crewmen were very knowledgeable and professional.

Review 158 (2023-01-04 - Rating: 5)
Responsive and on time. Great service man.

Review 159 (2017-06-27 - Rating: 5)
We have been ServiceMark customers for the past seven years and weve come to know most of the team. Always prompt, friendly and courteous from beginning to end whether it be a seasonal tune up of the heater or installing a brand new air conditioner. I highly recommend ServiceMark to anyone in need of HVAC service of any kind.

Review 160 (2019-07-02 - Rating: 5)
Horizon Tech Anthony was really great at his job and very friendly as well. He was very up front about the repairs and did a great job too.

Review 161 (2019-07-31 - Rating: 5)
Great team of Technicians (Brendan and Snyder). Polite - answered questions - respected my home - job looks great!

Review 162 (2018-03-05 - Rating: 5)
Very prompt and thorough in fixing my heater problem.

Review 163 (2016-04-13 - Rating: 5)
Weve had a service contract for heater for years. Have only had one bad experience and it was rectified immediately. I feel good knowing they are just a phone call away.

Review 164 (2022-12-11 - Rating: 5)
The technician Shaun was delightful, knowledgeable and efficient.

Review 165 (2015-06-28 - Rating: 5)
Dan has always been a super, helpful guy who calls you from the site to let you know what the tenant screwed up now!he always explains ind depth what was wrong, what has to be done and then explains, again, to the tenant, what to do.Seems to be a problem with the billing since items that are covered under your service plan are constantly billed in error and the techie is always embarrassed to tell you that he cant correct it but to call the office

Review 166 (2022-12-12 - Rating: 5)
Extremely happy with the service and repair tech.

Review 167 (2020-01-15 - Rating: 5)
Our service tech, Andre, was very professional, courteous, prompt, knowledgeable and helpful. I will request him the next time I need service. Thank you.

Review 168 (2019-07-06 - Rating: 5)
Greg Kruszewski is the GOLD STANDARD in HVAC service... There is nobody else who I have every worked with who measures up to this standard of knowledge, professionalism, and DEDICATION to excellence and customer satisfaction.

Review 169 (2023-01-01 - Rating: 5)
I had a new Taco circulating pump installed that is noisy and does not always work.

Review 170 (2017-11-30 - Rating: 5)
I found the technician that came to work on my problem was extremely competent, courteous and answered all my questions to achieve more efficiency from my units even making suggestion on reprogramming my register timing cycle.