Roto-Rooter Plumbing & Water Cleanup

Located in Newark, Delaware

Address: 1001 Dawson Dr, Newark, DE 19713, United States

Phone: +1 302-655-1070

Rating: 4.8

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-29 - Rating: 5)
We were having problems with our main septic pipe and it needed to be snaked out. Called Roto Rooter around 12 job was completed by 3:20. Fast service!! Gentleman that came was super nice and explained everything to me. Price was good also! Would use them again!

Review 2 (2024-09-27 - Rating: 5)
10/10 highly recommend. They showed up within 30 mins of calling about my issue. I was skeptical at first using a name brand company. My basement was flooded and I needed help ASAP. I was very impressed with the team they sent. Very knowledgeable people.Fixed my plumbing issue and had the water cleanup and damages removed in the same day. I pray I dont ever need them again. If I did I would definitely call them first. Quality Service.

Review 3 (2024-11-14 - Rating: 5)
Had an issue with my kitchen sink and from the time I called and from the time I called to when they had somebody already out at my home, was less than two hours. Amazing. John was super courteous and and explained what was going on in a way that I could understand. Actual lifesaver, thanks again!

Review 4 (2024-12-30 - Rating: 5)
We had a clog in the main pipe that was backing up into the house. They told us it would be 4 hours before someone could come out but they were here in an hour and a half. Clog was cleared quickly and things are back to normal

Review 5 (2024-08-09 - Rating: 5)
My sub pump makes beeping noises, a plumber came, diagnosed the area, the battery, check the power and explained the issue. I bought a new battery replacement but it was not the right brands. He went out , came back with the right type of battery and the noise no longer beeping. So excited. Thanks.

Review 6 (2024-11-15 - Rating: 5)
Had an issue with my plumbing acting funky, John not only came fast, but fixed everything and explained everything in a way I could understand. John not only provided amazing service but also showed me how to add salt to my water softener, while my partner is away. Thanks again John for the exceptional service!

Review 7 (2024-08-22 - Rating: 5)
Eddie was absolutely the technician for me and my job. He was very honest and sincere. He took the time to explain things to me and always considered my needs and that of the project. He is well trained and educated in many areas. My job involved replacing pipes and ensuring that there were no leaks. I highly recommend and would love to have him again!

Review 8 (2024-05-21 - Rating: 5)
Sam and Aiden came out to fix our water problem. They were both very professional and explained everything that they were going to do. We have water in the house again and couldnt be happier with the service they provided. I highly recommend them and will be specifically asking for Sam and Aiden next time I have plumbing issues

Review 9 (2024-10-26 - Rating: 5)
⭐⭐⭐⭐⭐I had an exceptional experience with Roto-Rooter! We had a plumbing issue that needed immediate attention, and Edward went above and beyond to resolve it quickly and professionally. Edward The technician arrived right on time, was friendly, and explained everything in detail before getting started. He diagnosed the problem quickly and worked efficiently to fix it, ensuring everything was working perfectly before he left. The pricing was transparent, and there were no surprises. I’m so impressed with their level of service and expertise – Roto-Rooter will be my go-to for any future plumbing needs. Highly recommend!

Review 10 (2024-11-23 - Rating: 5)
Everything was quick, efficient, and friendly. The receptionist who answered the initial call, the Supervisor who called to discuss the exact situation, Mike the service tech and Steve the video tech couldn’t have been nicer. I’m very happy with the service and the entire crew.

Review 11 (2024-11-06 - Rating: 5)
Our technician was incredibly professional and communicative. He was extremely helpful, coming out to the house multiple times until the issue was fixed. Can’t recommend them enough.

Review 12 (2024-11-17 - Rating: 5)
John was amazing at explaining everything to me! Worked so quickly and efficiently. Was recommended by a friend and will absolutely recommend him to my friends also!

Review 13 (2024-11-02 - Rating: 5)
Jacques came out to help us with our toilet that keeps intermittently flushing. He arrived quickly, helped fix our issue and was friendly & professional. What a cool dude! 😎

Review 14 (2024-08-11 - Rating: 5)
Jacques was amazing. He was very knowledgeable. This was important to me as a consumer, it made me comfortable especially in a time when people are quick to scam. I appreciate his professionalism and efficiency when servicing my drains.

Review 15 (2024-11-03 - Rating: 5)
The technician who service my home this past Friday was knowledgeable and thorough. Because this favorable experience, I dont have a problem referring Rotor-Rooter.

Review 16 (2024-07-18 - Rating: 5)
Joe was terrific. During a recent storm, we had an emergency - leaking sewage in our finished basement. Joe arrived quickly (it was 10:30 pm), calmly and methodically triaged the problem, and found a short-term fix to stop the leak. He came back the next day after we regained power and implemented a long-term fix. He was courteous and thoughtful throughout, and I could give him more than five stars, I would!

Review 17 (2024-10-12 - Rating: 5)
Excellent service from technician Triston. Provided expert high pressure clean out of a clogged main sewer line during the off hours. Thoroughly explained my problem and was great to work with. Highly recommend.

Review 18 (2024-11-18 - Rating: 5)
Joseph was excellent and very thorough. He cleared our line and explained everything very well. He was the kind of person I like to have working in my house.

Review 19 (2024-08-15 - Rating: 5)
Harry from Roto Rotter did an awesome job analyzing and fixing our clogged pipe issue. It was awesome that he kept me in the loop on what he was doing while he was working on the situation. I’ll definitly recommend him to friends and family.

Review 20 (2024-11-19 - Rating: 5)
Justin did an amazing job ! And Roto Rooter is the best plumbing service Ive used, and i have used many. Great work !

Review 21 (2024-08-09 - Rating: 5)
Tech was very professional and took his time to find out where the water was coming from. Even went the extra mile to ensure that the information he had already given was accurate by getting a 2nd opinion. I will continue using Roto Rooter. Tech Joc spoke very well and was very knowledgeable.

Review 22 (2024-08-03 - Rating: 5)
Harry was very thorough, professional, and kind. He answered all of our questions and made recommendations for multiple plumbing issues. Provided quotes for all recommendations discussed. Will definitely use again

Review 23 (2024-11-15 - Rating: 5)
Had service within 2 hours of calling for an emergency pluming issue. Very professional service from first phone call thru getting the job done. Highly recommend Jacques.

Review 24 (2024-10-01 - Rating: 5)
Eddie did a great job. My husband and I have had a clog in our bathroom sink for awhile. He wasn’t able to fix it the first day, came back the next day and was finally able to unclog the sink!

Review 25 (2024-08-05 - Rating: 5)
Jacques came up quickly and knows pipes! He identified root cause and showed me what he was doing each step of the way. See “before” photo. It was gross, glad I called. Thank you Roto Rooter! My sink line is clear and it’s great have the dishwasher and sink running again!!

Review 26 (2024-07-02 - Rating: 5)
I called Roto-Rooter after finding 20” of rainwater in the crawl-space of my home. They were very quick to respond, with an assessor coming out the same day, and water remediation arriving the very next day.They did very quick work! The water was all gone two days after I found it, and today (the third day), the plumber replaced the sump pump.Further, everyone was very friendly, easy to work with, and put my mind at ease after a nasty shock.

Review 27 (2024-07-07 - Rating: 5)
Edddie, the plumber from root rooter, was such an amazing help! Came out quickly on a Sunday to help us clear a clogged main sewer line! He explained things perfectly and took great care of our home. He was gracious enough to supply me with a new wax ring and flange bolts to save me a trip to the hardware store as well!

Review 28 (2024-08-02 - Rating: 5)
I was very impressed with Roto- Rooter. I gave them a call and within the hour a service man named Edward was working on my bathtub valves. He was very professional and did the job great.

Review 29 (2024-08-12 - Rating: 5)
Harry was the best. Came at the beginning of the appointment window, was thorough and efficient, and gave advice on how to prevent the issue in the future. Very thankful for his quick response!

Review 30 (2024-08-10 - Rating: 5)
Jacques and Isaac are professional, courteous, efficient and made our nightmare situation much easier to deal with. They took the time to explain the issue and worked quickly to start the process of resolving the problem.

Review 31 (2024-07-04 - Rating: 5)
Called after hours had a kitchen sink clog. Exhausted all of our efforts at home to get it unclogged but nothing worked. Made the call and within the hour Justino was at my door. It was a 45 min job. A little high priced, but it had to be done. Brought in the big guns for the job. Excellent service, very thorough and would definitely recommend. Now I have my kitchen sink back. Thank you Roto Rooter.By the way Happy 4th of July!!!

Review 32 (2024-08-14 - Rating: 5)
Jacques was awesome! Knew actually what the issue was and was able to clean it up in a timely manner. Loved that he was very personable. He did a great job!

Review 33 (2024-08-06 - Rating: 5)
Came in and fixed my issue along with another one that was so minor, no additional cost was given. He noted other problems and offered his services though keeping me informed of pricing and importance. Very thorough

Review 34 (2024-07-18 - Rating: 5)
Truly wonderful service! There was a tech at our house 2 hours after I placed a call — exactly as promised. Process to resolve was explained clearly. And issue was resolved within 45 min. Highly recommend!!!

Review 35 (2024-05-22 - Rating: 5)
Our technician (Tom) was exceptionally good, courteous, professional and efficient. He did two separate jobs for us and we were highly pleased with him both times. The costs were comparable to quotes we got from other plumbing companies, but Roto-Rooter was the only company that actually delivered. Most others gave quotes but were impossible to schedule for actual work to be done. Scheduling was quick and easy. Pricing was transparent. Follow up was good. Jobs were not cheap (they wouldn’t have been no matter who did it) but we feel satisfied that they were done well and we got exactly what we paid for.

Review 36 (2024-12-19 - Rating: 5)
Technician was awesome. Took the time to make sure the problem was fully corrected to ensure that our laundry sink won’t back up again!

Review 37 (2024-06-24 - Rating: 5)
Joseph saved the night on a Sunday night. We could not use the kitchen due to a clogged sink. We had a gathering so kitchen was closed. The culprit was grease under the floor and he got it cleared. He was professional and efficient and highly recommend him. He is also friendly. Thank you!

Review 38 (2024-05-28 - Rating: 5)
The plumber Nick, who came was very professional. We did not get the problem fixed the first visit. However, he did everything that he could and exhausted all possibilities at the given time. He then got back to me real quick to set up another appointment and presented a couple of fixes. The problem was resolved. I appreciated that he resolved the problem quickly and cost effectively, and he did a quality job

Review 39 (2024-05-27 - Rating: 5)
My mother and I recently purchased a house and have been experiencing issues with a busted pipe overhead of our heater. Roto-Rooter sent out Thomas and Dean and they did an exceptional job. For starters they were very respectful of our home and offered to wear shoe coverings. They also gave me an extensive breakdown in laymans terms of what was causing the issue. I highly recommend this plumbing company if you are looking for quality service.

Review 40 (2024-07-04 - Rating: 5)
Harry went over and beyond to make sure that our drain was clean and clear for us to be able to use. Excellent work. Very friendly and understanding.

Review 41 (2024-12-17 - Rating: 5)
Great experience. John was on time and very efficient. Will definitely be calling again in the future.Thanks John

Review 42 (2024-11-05 - Rating: 5)
Tom came out to my home and he was nice, professional and fast. I would definitely use this service again.

Review 43 (2024-05-18 - Rating: 5)
Thank goodness for Nick!Our master bathroom shower drain was not draining at all. We tried all of the home/DIY remedies that have worked for us in the past without luck. He came out quickly on a Friday evening and was here for at least 2 hours until the problem was fixed. He was courteous and respectful of our home. He was also sweet to our dogs who were very excited to have a Friday evening visitor!We would 100% recommend.Thank you Nick!

Review 44 (2024-11-04 - Rating: 5)
Jacques was very thorough and super helpful in explaining the process of the work we were getting done!

Review 45 (2024-08-12 - Rating: 5)
I was very pleased with the service Jacques provided for my mother.This young man stayed with her from being to end as it was a big job and he kept the lines of communication open with me. Would recommend this company to my friends.

Review 46 (2024-08-12 - Rating: 5)
Jacques was very pleasant and knowledgeable letting me know everything he had to do and that he did Roto-Rooter I like to thank you for sending him to fix my problem😊

Review 47 (2024-07-08 - Rating: 5)
Jacques was exceptional. Beyond capable. Prompt response and able to resolve our problem quickly even though it was well beyond our in-house capability. I would recommend him to anyone.

Review 48 (2024-08-12 - Rating: 4)
Great experience with Ben. He efficiently identified the issue and worked toward the most cost effective way to resolve it. He also kept me informed throughout the whole process.

Review 49 (2024-09-29 - Rating: 4)
They had available appointments and came when they were scheduled to. But the pricing is outrageous. $350 to replace a shower head. Just needed them to check for a leak, in 8 minutes they knew there wasnt one also we asked to replace the new shower head because the old one was worn and just broke.

Review 50 (2024-05-15 - Rating: 5)
The serviceman did an excellent job fixing our shower drain. He was courteous and professional. While he did arrive 45 minutes after the expected 2 hour arrival window, they called to let us know about the delay. The cost was higher than expected, however, his expertise saved us thousands of dollars from what we had been quoted for fixing the problem from another company, so it was worth it in the end.

Review 51 (2024-06-29 - Rating: 5)
I contacted roto-roooter on a Saturday afternoon after my 2 year old thought it was a good idea to flush all his wipes down the toilet. In less than an hour they got back to me to let me know a technician would be on his way. They sent me a text to let me know when Michael was on his way. He arrived quickly and was friendly and efficient. Michael diagnosed the issue and worked diligently until it was taken care of. Five stars. Would recommend Michael and Roto-Rooter.

Review 52 (2024-05-24 - Rating: 5)
Great experience! He came in, pinpointed the leak problem right away and fixed it. So excited that it didn’t cost me an arm and a leg!! My son just moved into this 103-year-old house and there have been issues. So happy that he didn’t tell us that there was a big one! Well done, Roto-Rooter!! Thank you!

Review 53 (2024-08-02 - Rating: 5)
Very professional and friendly, fixed our problem while being transparent about pricing and the cause throughout the whole process. Handled the main issue and cleanup. Very communicative and easy to get ahold of.

Review 54 (2024-08-09 - Rating: 5)
Excellent customer service. Explained everything and good trouble shooting skills. Nice guy, Jacques! They came right away.

Review 55 (2023-12-22 - Rating: 5)
Had a great experience first time using Roto Rooter. Alex was very professional, neat and fast. He fixed up my laundry valves that sprung leaks. Price was fair and even so a little under the original quote, so that was great! I would definitely recommend them and use them again. This was emergency service so they were out within a couple hours max. Everyone I spoke to was very kind and helpful. Thank you!!

Review 56 (2024-11-16 - Rating: 5)
Came out within an hour and got my sewer cleared. The service technician was very nice and helpful

Review 57 (2024-07-12 - Rating: 5)
Harry was VERY knowledgeable and respectful. He made understand what was wrong and the PROPER FIX. I would recommend him and Roto Rooters services to anyone!

Review 58 (2024-07-10 - Rating: 5)
Roto-Rooter has been nothing short of amazing! I had a small, tiny (HUGE) lake in my basement after continuous clogs this summer. My last guy couldn’t find the problem but Roto-Rooter saved the day with quickness! Best help you can get in the Cheater Township Area!

Review 59 (2024-08-12 - Rating: 5)
Harry unclogged our kitchen sink.He was very efficient, explained what needed to be done and was very pleasant to work with. Highly recommend him ! Thanks

Review 60 (2024-08-06 - Rating: 5)
Ben was absolutely professional and let me know what he was doing. I would certainly recommend Roto-Rooter to anyone that has a backup in their pipes.

Review 61 (2024-07-12 - Rating: 5)
Don’t really leave reviews a lot but definitely had to take the time out to shout out and I’m hoping I’m spelling this right to Jacques was great from start to finish and my day started off pretty ruff so thanks again man

Review 62 (2024-05-21 - Rating: 5)
Kenny was very nice and professional. He cleaned up a bidet install after 3 different handy men tried to complete this one job. Each of the 3 could not install my bidet correctly, I had water everywhere! I called Roto Rooter because I knew the job would be done right and it came with a guarantee. Kind of expensive, but well worth the money in the long run. Sadly, Im still trying to get my house together after the other 3 handy men caused so much water damage.

Review 63 (2024-12-18 - Rating: 5)
Marc arrived very quickly for a same day service call and was very friendly.

Review 64 (2023-12-27 - Rating: 5)
Mike came between the scheduled time slot. Mike was very respectful, attentive, and educational, and personable. Mike solved my main issue while also attending to minor issues. Issac (supervisor) showed up during the appointment to check in on the job and educated me on solutions for the future to have better drainage. And lastly, Mike scheduled a follow-up visit to probe my main drain with a camera. This will give me a peace of mind knowing my main drain isn’t clogged or affected by tree roots. Overall, I would recommend this team for service. I give this group 5 stars for their professionalism, workmanship, and communication. I will use them again. Thank you Roto-Rooter team.

Review 65 (2024-08-08 - Rating: 5)
Our technician was quick, efficient and solved our problem in five minutes. I would recommend Roto-Rooter great service thank you.

Review 66 (2024-05-22 - Rating: 5)
Jacques, was very pleasant and well mannered. He came in knowing exactly what was wrong with our dish pit & got the job done in no time! keep up the great work will be referring you to others!

Review 67 (2024-07-12 - Rating: 5)
Right from the start of the initial phone call - representative, email, text, confirm from technician to explanation of service, estimate and results with estimate and emailed quote, Exceptional work,quick response time, thorough and comprehensive information by all.Thank you

Review 68 (2024-12-03 - Rating: 5)
We highly recommend Roto-Rooter! When you have a sewer or plumbing issue, it’s crucial that you retain a competent and efficient team that can address the situation immediately. And that’s what we got from this team. They were fast and thorough in addressing a sudden sewer pipe issue on our property, coordinated with all of our local utility providers rapidly, and fixed our problem effectively. They also came back the next day of their own accord to double check the line and ensure that our system was operating as expected. We will absolutely use them again for any future needs. Thanks for providing exceptional service!

Review 69 (2021-11-01 - Rating: 5)
Roto Rooter came out promptly and connected our new refrigerators ice/water machine maker into our hot water heater. They did a nice job on the hookup and were very professional at what they did, We were very pleased with their workmanship.

Review 70 (2024-09-22 - Rating: 5)
Great experience in an emergency situation. Sunday morning main house drain line backup. Service was prompt, professional and friendly.

Review 71 (2024-01-18 - Rating: 5)
I had a multi drain back-up in my home. I set up the appointment for early morning the next day. Harry arrived within the earlier half of the schedule window and was personable, professional and very efficient and I felt extremely comfortable with him in my home. I am pleased.

Review 72 (2024-07-20 - Rating: 5)
Great service, on time, very good communication throughout the process. I would recommend the company to anyone needing sewer service and would use them again in the future.

Review 73 (2024-07-12 - Rating: 5)
Jacques was a true professional—arrived on time, expertly diagnosed the situation, and patiently listened and answered my questions.

Review 74 (2024-01-02 - Rating: 4)
Same day service is always great! Plumber is explained the issue and fixed my kitchen sink leak within a half hour. I think I paid the minimum minus the current discount: $290. No mess left behind. He was polite & professional.

Review 75 (2024-12-20 - Rating: 5)
Jacques was easy to work with and was able to replace a broken toilet for a rental in no time. Thank you!

Review 76 (2024-05-27 - Rating: 5)
Harry from Roto Rooter came on a holiday, was right on time, professional, friendly, informative, and cleared up our issue. Hes a great plumber and an asset to the company. Thanks again Harry!!!

Review 77 (2024-06-29 - Rating: 5)
Brandon was awesome! He got here and did his work n a timely fashion and was very respectful. Would highly recommend this company.

Review 78 (2024-07-17 - Rating: 5)
Had two service calls over two days to fix two issues. In both cases, the technician completed the work quickly and professionally.

Review 79 (2024-11-18 - Rating: 5)
John was great. Called for issues in bathroom. Timely and friendly service.

Review 80 (2024-02-03 - Rating: 5)
Called 2 other places who claimed 24 hr emergency service and they wanted to schedule me for the following day. Why would you offer 24 hrs service than schedule them? Called Roto Rooter they came out within an hour. Arturo the serviceman was excellent and professional about his work. Would definitely call them first!

Review 81 (2023-10-10 - Rating: 5)
Excellent response time for the services I needed. The technician, Scott, figured out exactly what to do in minutes. and began working immediately. I have never seen a plumber work so quickly and efficiently. He arrived outside of normal working hours finished promptly. He cleaned up completely after the job. Everything worked after completion.

Review 82 (2024-05-16 - Rating: 5)
They care! I dealt with two plumbers today: one whose focus was on how much $ they could make from my job, and another who wanted to fix my problem. Once I realized my mistake with the first (don’t waste your time calling MontcoRooter), Ken came to save the day. Where the first guy decided I needed an upgrade to my shower, Ken checked the issue and knew how to fix it. I know now, without a doubt, who I’m calling first when my house next experiences plumbing issues!

Review 83 (2023-11-20 - Rating: 5)
They were great! Friendly and on time, Ken left no stone unturned with our wonky, out-of-date pipes. He could have easily said “I’ll be back later” but kept going until the job was done - working late on a Sunday. He saved Thanksgiving! Would definitely call again for any future needs.

Review 84 (2024-11-02 - Rating: 5)
Justin was awesome! Highly recommend! Very kind and professional.

Review 85 (2023-12-27 - Rating: 5)
I had Kenny come in to address my shower not being as hot as the rest of the water in my home. He was able to diagnose the issue and rectify it very quickly (less than an hour) and even provided some silicone sealant for the faucet and handle. Definitely very pleased with the end result and will be calling again if I have any future issues!

Review 86 (2023-12-12 - Rating: 5)
My kitchen sink wasn’t draining, and I couldn’t get it to unclog. I tried a 25 foot auger, and a few other solutions but couldn’t get it. After waiting for a different contractor for 3 hours I called rotorooter. Tristan came within 2 hours of when I called, and had it fixed in an hour. He was very knowledgeable and friendly. It is a bit more expensive than other services, but the convenience, professionalism, and experience makes it worth it in my opinion.

Review 87 (2023-12-18 - Rating: 5)
Called Roto Rooter Saturday Dec 16 about 2pm. My septic system was backed up. Dispatcher said theyd have someone there in 2 hrs. Half hour later (Yippee, faster than I expected!) Michael W. showed up. He diagnosed the problem quickly and fixed it! He was friendly, professional, and capable. Problem solved. Id use these guys any time.

Review 88 (2024-06-19 - Rating: 5)
We had a bit of a rocky beginning, but these folks came through for me in the end and rectified everything from remediation to excavation to the billing and credits. Thank you, Chris and Breanna, for resolving this for me promptly and professionally.

Review 89 (2024-08-08 - Rating: 5)
The Guy Was very nice, very respectful took his time and made sure everything was fixed before he left.

Review 90 (2023-10-03 - Rating: 5)
Called for an appointment in the am and the plumber came out within a few hours! Where can you get that kind of service today? The repairman was kind, courteous and respectful. He was pleasant and got the job done in minutes! I couldnt be happier and will definitely pass my experience on!

Review 91 (2023-05-22 - Rating: 5)
I loved how fast they were able to send someone. I called and within one hour Kenny came. Kenny was absolutely amazing. So professional and courteous. He came with such a pleasant attitude and did a professional job fixing the disposal. He also gave me a tool from his generosity and the knowledge to help avoid this problem from happening again. I honestly was surprised with his amazing service cause it’s been very difficult to get good service anywhere these days. Thank you Kenny for your hard work and dedication with a great attitude.Update: Had another issue with the disposal not working and Kenny came out again and tried again to fix it. Unfortunately the disposal’s motor burned out but at least he tried to see if it could be anything else. He has such a great attitude and is professional and knowledgeable.

Review 92 (2024-03-22 - Rating: 5)
Scheduling a plumber on a Sunday can be a treacherous task but the easy online system allowed me to schedule at 5am. Scott, our tech came out on time, assessed the issue and went right to work to relieve the water problem within the wall. Many plumbers may have immediately gone the route of cutting the drywall to get easier access to the broken water pipe but not Scott. He worked the least invasive way he knew to fix the problem and was completely finished before we knew it. Thanks for being there for me Scott and the whole Roto Rooter team.

Review 93 (2024-08-14 - Rating: 5)
Very polite and professional. My tech was very knowledgeable and helped me access my issue.

Review 94 (2024-11-21 - Rating: 5)
Mike arrived on time and was very helpful. Pleasant experience.

Review 95 (2023-10-11 - Rating: 5)
We were pleased to have Travis to the service for us again. He has a great personality and is very efficient and thorough. Arrived timely, got the work done, and everything was completed less than 3 hours after our first phone call to Roto Rooter.

Review 96 (2024-08-09 - Rating: 5)
Very reliable. Price was good. Jacques is a really nice guy.

Review 97 (2024-05-03 - Rating: 5)
Ian came out to help us with a washer drain overflow situation and was extremely helpful and explanatory. As a new homeowner, it can be intimidating to have people come in to your home since you didnt know if your naivety will be exploited but Ian didnt do that at all, and I appreciate it!

Review 98 (2023-12-20 - Rating: 5)
Joshua was amazing. He took Time out to explain everything to me as far as what my issues were with the sewer line and the rising cost of everything it absolutely makes sense because these professional plumbers have the tools and the know how . I highly recommend Roto-Rooter. I feel that they are better priced and way more professional than private plumbers. My days with private plumbers are over!! Roto-Rooter will always be my go to from here on out.

Review 99 (2023-12-27 - Rating: 5)
There was a major back-up at my rental house and I needed help asap.Roto Rooter was there within 3 hours and diagnosed and fixed the problem. Plumbing and sewer issues are always a major concern but luckily I trusted Roto Rooter to come to my rescue. Sean was great and very professional and thorough. Definitely recommend!

Review 100 (2024-02-18 - Rating: 4)
I tried to clean out the kitchen sink drain clog. Next my oldest son, who had some experience with piping tried to clean it out. Next I called a local company who did basic drain cleaning. Finally I called Roto-Rooter who did a partial but pretty good job. The serviceman was here about four hours and we finally identified the problem as an 8 foot length of piping clogged with an apparent dumping down the drain quicker oats. The service man had to cut through the ceiling in the basement to access the PVC piping where the clog existed. At that point, I decided to finish the job myself thoroughly cleaning out all the piping, replacing the section of PVC pipe, and replacing the drywall. Although Roto-Rooter did not do the entire job, I was happy that they found the problem, and I was able to save a few dollars by finishing the work myself.

Review 101 (2024-11-29 - Rating: 5)
Excellent job and costumer service from Tom, thank you again for your help!

Review 102 (2024-01-05 - Rating: 5)
Very positive experience all around. Josh, the professional who came out to our property, was prompt, explained the issue, kept us informed of his progress, and handled it very efficiently. Would be glad to call in him again.

Review 103 (2023-12-13 - Rating: 5)
The service provided to me by Jacques, Tyler and team was exceptional. They were very polite and explained everything to me in detail, I was surprised at how fast they came out to start and complete the work. Overall my experience was amazing. Thank You Guys

Review 104 (2024-05-20 - Rating: 5)
Great experience. Nick came out late on a Sunday night and worked until 1 am. Extremely professional and kind. Would highly recommend!

Review 105 (2023-11-30 - Rating: 5)
We needed a plumber right away and was extremely happy that Roto-Rooter was prompt and efficient. The young man Harry ,who took care of our problem was extremely polite, courteous and pleasant as well as efficient in his job performance. He didn’t leave until he knew that everything was working perfect.I will always call this company for my future plumbing needs.Wirh workers like Harry, this company will always be at the top of the list when it comes to my plumbing needs .

Review 106 (2024-07-06 - Rating: 5)
Courteous, professional and got quickly to work when they arrived. We use them for all our plumbing related needs.

Review 107 (2024-05-23 - Rating: 5)
Joshua is awesome. Well mannered, 100% professional, talked me thru everything including steps to avoid having to call him back out 😂Well done, 100% recommend

Review 108 (2023-06-23 - Rating: 4)
Tech arrived on time and completed the job in a timely manner. The price was a bit higher than other quotes I received, but ultimately I decided to pay more for a well established company instead of the unknown! Tom was great I definitely will request him in the future.

Review 109 (2024-05-11 - Rating: 5)
Joshua was so profession and polite! He helped clear out our drains and walked us through every step. Highly recommend using Roto Rooters, ask for Joshua !

Review 110 (2024-05-16 - Rating: 5)
Excellent service. Technician didn’t give up when it was tough to get drain cleared. Kept pushing and trying diff methods until it was clear. Great guy.

Review 111 (2024-05-09 - Rating: 5)
Tristan and Jeff were very professional responded quickly. Had empathy for our issue took great care of us, polite, clean fast and efficient.

Review 112 (2023-12-27 - Rating: 5)
We called because our kitchen sink was slow in draining and made bubbling or gurgling noise as it drained. Our Roto Rooter tech arrived on time and instead of fixing the real issue which was that the Studor valve was not working, he chose to snake the line and bill us $638. That did not fix the issue so he told me that it is the Studor valve that is not working. He had none on hand either so he left without fixing the problem and changed me $638.PLEASANT POSITIVE UPDATERoto rooter called to survey the job they had done. I spoke to Joseph one of their managers on duty. When I expressed my displeasure with the service, and the fact that we paid to fix a problem that was never resolved. Joseph took down all the details and told us that he will make sure we are happy with the end result. Joseph also told me that he will refund us our service fee previously paid and send out a new, more skilled plumber to fix the issue. Joseph kept his word and sent out a new technician on December 27. The new tech fixed the problem in 5 minutes by replacing the Studor valve. Joe understood the lifetime value of a customer and acted to preserve it.

Review 113 (2023-12-02 - Rating: 5)
Badly clogged kitchen drain which turned out to be a bigger problem. They were prompt and professional, diagnosed the issue and went the extra mile to make sure everything was working properly before leaving. Highly recommend and wouldnt hesitate to use them again

Review 114 (2023-12-30 - Rating: 5)
The technician, Justin did a fantastic job unclogging our sewer pipe. He was very professional and extremely sociable making the experience pleasant. I couldnt of asked for a better person to fix our problem. Thank you for sending Justin he is one hell of a technician.

Review 115 (2024-12-15 - Rating: 5)
Jacques got everything we needed done in timely and efficient manner

Review 116 (2024-05-19 - Rating: 5)
Wonderful job. Done quickly and correctly. They were here 30 minutes after I called. 2nd time using these guys and did not disappoint.

Review 117 (2023-10-21 - Rating: 5)
We had a clog which wasn’t able to be easily fixed via an auger and was leaking into our basement. We called at 10PM and Roto Rooter was able to send someone out by 8AM to fix our issue in under an hour! Incredibly responsive, reasonably priced, and friendly staff

Review 118 (2023-12-26 - Rating: 5)
Christmas Eve and we had a house full of people and a blocked toilet. They sent a plumber out on a holiday and Ian gave prompt, thorough, courteous service and the company didn’t charge as much as I was afraid they might. All around five star experience!

Review 119 (2024-07-18 - Rating: 5)
Very nice experience, came on tome and the work was done very well and quickly!100% recommend !

Review 120 (2023-12-21 - Rating: 5)
Harry is very nice and professional. He’s also extremely thorough and goes above and beyond to make sure the job gets done . I highly recommend requesting him for any plumbing needs.

Review 121 (2023-12-20 - Rating: 5)
Tech was polite, answered all of my questions and took the time to explain the process. Thankful he didn’t give up after a while trying to clear the drain. It finally got worked out due to his persistence and problem solving.

Review 122 (2024-05-27 - Rating: 5)
Lane was knowledgeable, informative and personable. He was thorough and efficient at he job and was able to resolve our blockage completely.

Review 123 (2023-12-24 - Rating: 5)
Unbelievable service! Christmas Eve I had 3 different Roto-Rooter techs come over to clear my sewage drain before company arrived. Every one of them was courteous and professional. Got the job done and averted a crisis! Thanks for being there, Roto-Rooter!!!

Review 124 (2023-12-25 - Rating: 5)
We had Justino who came out on Christmas morning with an issue we had. He was prompt, polite, and got everything taken care of very quickly. We would be happy to work with them again!

Review 125 (2023-04-28 - Rating: 5)
After spending days on the phone looking for a service to fix my outdoor drainpipe I contacted Roto-Rooter to see if they could clear the underground pipe. They responded the same day.I was very fortunate to have Lee as my technician - he is intelligent, courteous and pleasant. And, more importantly, he is an excellent repairman. We are very pleased, and will be using this company again in the future.

Review 126 (2024-01-20 - Rating: 5)
Josh has an excellent professional demeanor. He completed the job quickly and efficiently, and explained what he did. We need more people like him in all industries.

Review 127 (2023-01-27 - Rating: 5)
Mike was a great technician. Friendly , punctual, transparent about pricing and options, and helped me find a solution that didn’t require his services even though he showed up for the job. As a new homeowner I really appreciate service like that.

Review 128 (2024-11-15 - Rating: 5)
Outstanding work, incredibly professional and personable.And I highly recommend 10/10.

Review 129 (2023-11-04 - Rating: 5)
My sewer backed up on a Tuesday evening. Left a message for Roto Rooter and promptly the next morning the tech, Ben, came out and diagnosed my problem. The clay pipe outside had broken. He told me that they could get a crew out the next day, that they would be there at 8 and be done by 1:00. That’s exactly what happened! Refreshing to have a company promise something and then actually deliver on the promise.

Review 130 (2024-12-15 - Rating: 5)
Thankyou Jacques! The pipes are piping. Very kind and polite.

Review 131 (2024-08-01 - Rating: 5)
Very pleased with the quick service and tech Professionalism. 5 stars without hesitation!

Review 132 (2022-10-15 - Rating: 5)
Mike the technician was awesome. He came within 30 minutes of when I called for the appointment. Worked from 9 to 1230 and he was out and fix every single thing that was wrong. Gave me an estimate for the next job I need it as well.Great personality! He deserves a raise and a promotion. Thanks for all you did Mike. I truly appreciate your honesty and compassion!Barb Brown.

Review 133 (2024-11-06 - Rating: 5)
Cleared the drain, Did the job well, gave me some great insight how to prevent this drain from clogging again

Review 134 (2023-08-27 - Rating: 5)
Our sink clogged on a weekend of course but I called the plumber who has serviced my mom’s house for years and whose name is familiar. RotoRooter was at our house in less than 2 hrs and the clog was diagnosed and treated quickly and professionally. They cost a good bit for this urgent service but sometimes an instant fix is worth paying more for.

Review 135 (2024-08-08 - Rating: 5)
The tech was very respectful. Hell be back tomorrow morning to complete the job with a coworker.

Review 136 (2024-11-22 - Rating: 4)
Knowledgeable and fair….The plumber Michael came over and inspected the problem, explained it and gave me a quote. He also mention the coupon/special that the company offered (can drive 75$ off) which was cool. I didn’t do a deep dive into the problem because obviously the bigger the problem the more money, but he did drain the water for me and snaked the toilet so I can get by for a while….which I am super appreciative of especially because Christmas is around the corner.

Review 137 (2024-12-09 - Rating: 5)
The crew that came out were very helpful and efficient

Review 138 (2023-09-29 - Rating: 5)
The drain cleaning technician was solid.The drain pipe camera technician came on a bit strong as far as required repairs but softened his approach later and even offered a discount on future repairs.Both were good.

Review 139 (2024-01-19 - Rating: 5)
Tom and Darius were very professional and informative. Explained everything they were going to do and gave me an estimate. Did not force any extras. Work completed in timely matter and area left clean.

Review 140 (2024-06-24 - Rating: 5)
Siblings reunion at my sisters house when her kitchen sink clogged. Roto Rooter came and did excellent work on a Sunday evening.

Review 141 (2022-04-10 - Rating: 4)
Michael was very prompt and very professional. He was very polite and made sure that a camera person and a cleanup guy were gonna be here within a day or two. He cleaned out the sewer and told me that cloth wipes was the culprit here. He was very informative and told me there was a 30 day warranty and if anything happens again to give them a call and they would come back out and check it again. I was very appreciative and glad that this could be cleared and it wasnt anything major.

Review 142 (2023-12-16 - Rating: 5)
From the Newark, De. Roto Rooter, Great job by Joshua O. on my new Sewer Grinder Pump. He was here within an hr after the call, diagnosed the problem, went and got the pump and replaced it. Waay better than the one that had quit working after $6,000, 5 yrs ago. Very nice professional job, the way it should be done. Great job Joshua. Thanksagain. Ray L. from Bear, De

Review 143 (2024-05-30 - Rating: 5)
On time, offered to come earlier both the day before and earlier than time window on a holiday weekend. Clean service, kept me updated with issues they found along the way and the bill was not a surprise in the end!

Review 144 (2023-02-19 - Rating: 5)
The team was fast to arrive and identify the issue. The specialist, Kenny, spent time evaluating and estimating the cost of the repair. He did a great job and cleaned everything up. He even stayed late in a Saturday to make sure it was all done.

Review 145 (2023-11-19 - Rating: 5)
Our plumber from roto-rooter was extremely polite, and professional. He cleared out clogged shower drain and cleaned up afterwards. Weve used other companies in the past who have been disrespectful and messy. Our service from roto-rooter was appreciated.

Review 146 (2023-12-11 - Rating: 5)
The two man crew were extremely professional, and although the washer drain line backup turned out to be a bit more complex than anticipated, they diagnosed the issue and corrected it in a very expedient manner. I would highly recommend this company.

Review 147 (2024-06-10 - Rating: 5)
We are very happy with the people that did our clean up. They were careful with our things. They cleaned up everything and were knowledgeable.

Review 148 (2023-12-24 - Rating: 5)
Kenneth was very professional and triple checked to make sure everything was completely tightened and waterproof before he left. He even gave us options for follow up services in the future.

Review 149 (2024-12-16 - Rating: 5)
John was extremely helpful and fixed our issue.

Review 150 (2024-06-25 - Rating: 5)
Josh was thorough when explaining our options and was quick to complete the work. We would use Roto-Rooter again!

Review 151 (2023-04-05 - Rating: 5)
My two technicians came out within the allotted window time on the early end, and got right to work on unclogging my sewer vent. This had happened in the past, so they were very prompt and told me exactly what might be the problem. They even cleaned up afterwards the mess from the previous evening.Very grateful to have such great service.

Review 152 (2022-11-08 - Rating: 4)
Call and got someone to come out same day (actually within an hour) for a non-emergency tub clog. Sean the technician was very friendly and got the job done quickly. Very happy with the service. I asked for an estimate when I called and they said they dont give estimates over the phone and I think thats because it was way more expensive than I though it would be. But, I needed to be done and I didnt want to call around to different people. Despite the high price, would probably use them again if needed.

Review 153 (2024-12-18 - Rating: 5)
Jacques was very helpful and helped me late in the evening at 10pm get a clog out of my kitchen sink - he was professional, kind and gave me tips for if it gets clogged in the future - highly recommend

Review 154 (2023-11-29 - Rating: 5)
Mike came out same day and was on time. Gave me a free estimate and helped me better understand the issue. Unfortunately I rent my place and my landlord went with another plumber, but I would have gone with Mike!

Review 155 (2024-08-12 - Rating: 5)
He did his job well and our pipes were drained properly

Review 156 (2024-07-18 - Rating: 5)
Justino showed up to my door clean and did not smell like smoke or anything, and he was on time and very professional

Review 157 (2024-01-09 - Rating: 5)
This Roto Rooter plumber was awesome; personable, knowledgeable, and very informative. He was quick and cleaned up afterwards. He certainly is an attribute to this company. Thanks Roto Rooter for a job well done!! Happy New Year!!!

Review 158 (2023-10-14 - Rating: 5)
Amazing response time with friendly and knowledgeable technicians! On a weekend morning the piping on my water heater gave way from deterioration over time due to being on well water and having mineral build up. I called Roto Rooter for emergency help to fix it and had a knowledge & professional tech at my home within an hr and fixed the piping within 20 mins! Thank you Kenny & Roto-Rooter for your help & timely response! Would definitely recommend and use again!

Review 159 (2023-04-10 - Rating: 5)
Nothing like an emergency on Easter Sunday. A 5 to water heater burst open. The original installation company would not come out. Roto Rooter came to the rescue. Spent a huge portion of the day and it cost less than the original product which failed. Highly recommend. Isaac was awesome and so was the mediation team he sent (I didnt get their names) They made a horrible situation tolerable. Thank you for your kindness and support.

Review 160 (2023-08-12 - Rating: 5)
Tom did a great job! He was very professional. Cleaned up after the work was done and was able to find a solution to our problem. Would definitely recommend Tom anytime!!

Review 161 (2024-08-14 - Rating: 5)
Jacques was professional & informative with what needed to happen to fix the problem! Very much appreciated, thanks again!

Review 162 (2024-11-17 - Rating: 5)
Great customer service and very friendly, hardworking staff.

Review 163 (2024-06-12 - Rating: 5)
Excellent service! Punctual, professional, and fixed the issue quickly. Highly recommend for any plumbing needs.

Review 164 (2024-12-13 - Rating: 5)
The plumbers were on time and completed the repair efficiently.

Review 165 (2024-12-15 - Rating: 5)
Jacques was on time and very kind helping clear out our sewer drain, would recommend and use again!

Review 166 (2023-12-12 - Rating: 5)
Mike from Roto Rooter is wonderful! He is prompt, responsive and always gets us cleaned up quickly. We appreciate him very much!

Review 167 (2023-11-13 - Rating: 5)
We had Michael for our plumber and he was very effective, efficient, and worked with us on price. This was our first time using Roto Rooter and we would absolutely use them again.

Review 168 (2022-10-07 - Rating: 5)
Just the best experience! Kept us so calm and moved very quickly. They came out less than an hour after we called for the emergency and then started the clean up job the next morning by 8am. Just the best!

Review 169 (2024-11-25 - Rating: 5)
Very good explanation and professional and very good service, thank you

Review 170 (2024-05-13 - Rating: 5)
Nick was very professional at all times. If I was to ever have another drain issue, I want Nick. If I had a business I would hire him immediately. THANKS

Review 171 (2023-03-14 - Rating: 5)
Many thanks to Matthew and Andrew from the water restoration team. We had a pipe burst upstairs and created a water mess in a downstairs finished basement. Before this event, I didnt even know that Roto-Rooter did water restoration, but Im very glad I selected them for the job. Chris, the field manager, was very helpful with my insurance questions and was a true professional. He arranged to have the restoration team here within a few hours of the leak. The water restoration team, Matthew and Andrew, were respectful of our property and worked diligently to get rid of all the water-damaged items and then disinfected and dried the remaining items. It was clear that they knew what they were doing and they didnt rest until everything was done, including a thorough cleanup. Im not much for writing reviews, but this team deserves it!

Review 172 (2022-08-03 - Rating: 5)
Kyle was great! Kept me informed the whole visit and went out of his way to find the best way to fix the situation! Super friendly, fast and efficient! 10/10 would recommend. Will definitely be requesting him next time services are needed!

Review 173 (2023-11-18 - Rating: 5)
Came when they said they would, within an hour and took care of my blocked sewer. Tech was kind, helpful and respectful. Great service! Awesome tech!

Review 174 (2021-07-16 - Rating: 5)
We had a sewer line back up that was not an emergency....yet. The online booking system was extremely user friendly and I received confirmation quickly that our appointment time for the following day was booked. The morning of our appointment, the booking coordinator called to confirm our availability and we received text updates about when our technician was in route.Our technician was Kendall and he was great. Polite, professional and knowledgeable. He was confident with what the problem was, how to address it and got right to it. Payment was quick and easy (I didnt know they could do credit cards) and the drain clearing came with a 6 month guarantee, which again I didnt know but was grated to Kendall for pointing out.Fingers crossed we dont have any more issues but if we do, Ill definitely call RotoRooter again.

Review 175 (2023-10-17 - Rating: 5)
Mike was a pleasure to work with. Informative and knowledgeable, transparent and honest. Went above and beyond to explain and troubleshoot the clogging issues at our church. Highly recommend!

Review 176 (2023-11-01 - Rating: 5)
Tom was excellent! Arrived on time, great communication! Provided quick quote and replaced water heater same day!

Review 177 (2024-05-03 - Rating: 5)
Ian did and excellent job and was very polite told us everything what he was going to do and kepted us informed highly recommend Rotor Rooter

Review 178 (2023-11-23 - Rating: 5)
We needed emergency service on Thanksgiving. Roto-Rooter was prompt and efficient fixing the issue. The technician (Tim) was extremely courteous and answered all our questions.

Review 179 (2024-05-13 - Rating: 5)
Nick was extremely Courteous, knowledgeable and respectful. Was able to assess the situation and resolve it in a timely professional manner.

Review 180 (2023-08-12 - Rating: 5)
Im so pleased that I contacted Roto-Rooter to fix a sink and bathtub with slow drainage. The technician who assisted me, Steve, was professional and expert, and he went above and beyond in his work. The result is two drains that work perfectly. Would definitely recommend Roto-Rooter.

Review 181 (2023-01-21 - Rating: 4)
Pros: fast, on-time, responsive, good for emergency services on weekends. They actually also offers short-term warranty for the work so that makes you feel a bit better.Cons: really is on the expensive side…about two to three times the price I normally pay for the same work by other companies, so probably won’t consider them for non-emergency situations…

Review 182 (2023-12-08 - Rating: 5)
Medicine cups. You know, the ones on the tops of things like NyQuil or DayQuil. Those things. Fell into my toilet. And were accidentally flushed. Within the next few minutes, we stood in horror as a tank of water basically overflowed into the bathroom before I remembered: oh right! Shut off valve.Roto-rooter came out that night, within the hour. Augured the toilet, and had those cups out in no more than five minutes flat. Peace of mind ensued, and to this day, we are still living in relative happiness. Thank you again, Sirs!

Review 183 (2024-05-13 - Rating: 5)
Jacques diagnosed my garbage disposal issue quickly and was able to get a replacement unit installed within an hour.

Review 184 (2023-04-06 - Rating: 5)
Lee was great! He showed up on time, was knowledgeable and courteous, and really scared about getting us straightened out. He explained the issue and where is was so we could make sure we didnt have the same problem again.