Pronto Heating and Air Conditioning, Inc.

Located in Minneapolis, Minnesota

Address: 7415 Cahill Rd, Minneapolis, MN 55439, United States

Phone: +1 952-835-7777

Rating: 4.9

Services

On-site services
Online estimates
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-10-22 - Rating: 5)
I recently purchased a new AC and furnace from Pronto Heating and AC. From the initial decision with Logan to the installation with Blaine and his team, I couldn’t have asked for a better experience. On time, very organized, and extremely tidy from beginning to end of the entire installation day. I can’t believe how much better my new AC and furnace cools and heats my home. They even submitted all the paperwork for my warranty and rebates.I HIGHLY recommend Pronto whether you are looking for routine maintenance, service or need a new system like I did. The quality they provide from their products to their outstanding employees is worth paying a bit more. I couldn’t be happier with my decision to go with Pronto!From a very satisfied customer,Jean

Review 2 (2024-06-06 - Rating: 5)
Travis and his fellow co-worker were very fast and efficient with finding the gas leak, and fixing the piping and cleaning up after the repair. Both men were kind and considerate of our needs. Excellent work. I recommend them to work on any of your plumbing needs.

Review 3 (2024-10-10 - Rating: 5)
Couldnt be more pleased with the service and care provided by Jack Dolalie and Pronto with replacing our homes heating and air system. Jack helped my wife and myself with replacing a unit in our previous home a few years back as well. Jack both times came out to our home and outlined all the different options we could go replacing our systems. Hes very laid back and never felt pressured by him. He explained throughly all different rebates and tax credits available which made us very comfortable and informed with making such a large purchase like this. We will definitely will continue to us Pronto for all our heating and air needs in the future. And again, I would highly recommend working with sales rep Jack as hes top notch.

Review 4 (2024-11-21 - Rating: 5)
Logan, our service tech today, was wonderful! He was very thorough, knowledgeable, friendly, informative and helpful! He was also conscientious about cleaning up the areas he worked in. My husband & I have both been extremely happy with the service & products that we have purchased through Pronto. We had them replace our furnace several years ago which runs great! Our central air conditioner will most likely need replacement in the not too distant future but in the meantime, Pronto has kept that running efficiently for us as well! We highly recommend Pronto. We value the great service that Logan provided us today. He tuned up our furnace & water heater. Thank you Logan & thank you Pronto, for hiring such great technicians!

Review 5 (2025-01-03 - Rating: 5)
I was out of state when my furnace emailed saying there was a problem. I called Pronto and set up a repair visit for the next day. I flew home (despite Pronto being able to repair without me). Tyler was the technician and I could NOT be more happy. He was friendly while professional. I felt in great hands. He had all the materials on hand to make the repair and completed it all in < 45 minutes. We chatted a bit more and he left. Tyler is an outstanding technician and an asset to Pronto Heating and Air Conditioning! Pronto as a company originally installed this unit and I could not be happier with its function, value, and the service.

Review 6 (2025-01-03 - Rating: 5)
I am very happy with Pronto. Joe, Prontos Tech was friendly, professional, and very knowledgeable. He explained what he will be doing and discussed the findings. My dog also loved him too! I will continue to recommend Pronto to others.

Review 7 (2024-12-02 - Rating: 5)
Responded with their 24hr service answering on Thanksgiving morning & getting out to our home only a couple hours later. Daniel did a great job & was educated and genuine about wanting to help resolve the issue.The other company who had stickers on our furnace for 24/7/365 service, we called them & it went to voicemail to leave our number for them to call back. Called Pronto right after and all was picked up by a real person who got us scheduled right away. Greatly appreciated

Review 8 (2024-11-14 - Rating: 5)
I love this company! Everyone from the scheduler to the maintenance crew, sales and installation are great. We have used them for years and they are always very professional, courteous and prompt. We had to finally replace our 19-year old furnace and we received a great product at a great value. I highly recommend Pronto!

Review 9 (2024-12-14 - Rating: 5)
Very satisfied with Pronto. I used them for servicing my furnace and AC for a couple of years and when this year the furnace was acting up, they were my go-to company. Tyler was on time, friendly, and knowledgeable. He assessed the issues with my 22-yo furnace and clearly laid out my options, answering all questions I had. The VERY NEXT day they (Darran, Chris, Matt) put in a furnace and heat pump. Again, they were prompt, polite, efficient. No debris was left and in fact they went above and beyond removing on old non-functional Warm Morning space heater. Querying me when necessary. Love the furnace and heat pump. Highly recommend this company.

Review 10 (2024-12-21 - Rating: 5)
Kevin was great and thoughtful. They did fast and efficient job and cleaned up everything. Both the assistant and electrician were just excellent and thoughtful. I couldn’t have asked for better installation and outstanding technicians. Great service in every respect. Rich & Cammy Iverson

Review 11 (2024-12-18 - Rating: 5)
Joseph from Pronto came to our home on Monday, 12/16, to replace our water heater that died on Friday, 12/13. His Pronto buddy, Connor, picked up the new water heater and prior to bringing into our home, Joseph, laid a plastic cover from our font door, entry way staircase and into the room for the water heater. Both of them took the old heater out of our home and brought the replacement heater into our home without making one mark in our home. Both of them had great relationship skills when communicating to my wife and me. When the new heater was installed and working, Joseph informed me of key things to do like emptying the water heater every 60 days in order to clean the system. My wife and I were so pleased with their work, we gave each of them a $20 tip which is a first since we’ve lived in our house for 61 years. I recommend Pronto to everyone who reads my comment.

Review 12 (2025-01-07 - Rating: 5)
No one really wants their furnace to go out on New Years Eve. And getting a new furnace on 1/2 uncovered issues that Centerpoint needed to address. The Pronto team (Chris X2, Tyler, Blaine, all) were great. (Centerpoint was too).It was great service and explanation was excellent.

Review 13 (2024-12-02 - Rating: 5)
Great experience from scheduling through repair - offered responsive service times and arrived on time, service was thorough and transparent, and Logan went above and beyond in recommendations and his efforts to get unit up and running again. Glad to know our HVAC is in good hands now with our new service plan.

Review 14 (2024-12-20 - Rating: 5)
I have an additional Wonderful review for Pronto.My furnace went out and needed to be replaced within days of my husband’s death. Pronto was willing to be flexible with me as I figured out how to handle the financial surprise of getting a furnace replaced. They were kind and professional and I am so happy with the service I received. I was able to return to a warm home during a difficult time. I would highly recommend Pronto!they also did a very nice cleanup of the work area and the new boiler is beautiful!I’m good to go for another 20 or 25 years!Pronto is super. I love that the company sent me a description of the service person who would be coming out. Tyler was professional, pleasant, and quickly assessed our situation and needs. His recommendation saved me money and his excellent service ensured that I will call pronto again when I need help with heat and air systems in my home. Thank you Tyler!

Review 15 (2024-12-02 - Rating: 5)
Dan, the technician from Pronto, was terrific. He was knowledgeable, explained procedures well, and answered all of our questions, with thoughtful suggestions about how we can best maintain our furnace and water heater. He was very personable and the overall service was great. Highly recommended!

Review 16 (2024-12-29 - Rating: 5)
Daniel Larson came out to my home and did a fantastic job. He was in and out which I appreciated, it was a simple fix. He served as a marine as well. Dan, thank you for your service!

Review 17 (2024-10-16 - Rating: 5)
Quick service was the biggest draw for me @ Pronto Heating & Air Conditioning. Mike was very attentive, detailed and knowledgeable. He took the time to go over the product and recommend the best option and value. Thank you very much! I’d highly recommend Pronto to anyone needing quality professional service. Be sure to ask for Mike!

Review 18 (2024-12-20 - Rating: 5)
Jon Mellow from Pronto is a very friendly,knowledgeable and professional project manager. His technical knowledge and expertise in the installation of our new furnace was most excellent! Also when he discovered a key missing wire to the thermostat on the wall he was able to route a new one all the way to the new furnace without having to remove wall sheet rock or basement ceiling. Nicely done Jon!!The other members of the Pronto team that assisted in the installation were also very friendly and highly skilled.Highly recommended Jon Mellow and Pronto!

Review 19 (2024-11-07 - Rating: 5)
Chris and the entire crew did a terrific job of taking care of us throughout the entire process of replacing both our air conditioning unit and our water heater. He was kind, patient, and very respectful of our house and us. We are very pleased with the Pronto service from beginning to end.

Review 20 (2025-01-02 - Rating: 5)
Charles was very knowledgable, thorough, and courteous. After this first experience, we will be regular Pronto customers and encourage other homeowners to give them a try.

Review 21 (2024-12-18 - Rating: 5)
Joe was very knowledgeable and explained what the inspection included. He was efficient and very helpful. Thank you very much for your time and service! If we have any issues in the future we plan on calling Pronto Heating and Air!

Review 22 (2024-06-05 - Rating: 5)
I loved the communication ahead of the visit and how easy it was to make a near term appointment. Logan did a great job in diagnosing and fixing the issue with my AC unit and was super fast and courteous as well. I’m definitely a fan of Pronto!

Review 23 (2024-12-20 - Rating: 5)
Chuck was very Professional, knowledgeable And explained in detail what he did, and what needed to be done. Pronto staff was also amazing to work with… definitely will call them again. Thanks Pronto & Thanks Chuck!!

Review 24 (2025-01-05 - Rating: 5)
Joe was great. Worked fast and showed me what he did to resolve the issue. If we need HVAC service again in the future I hope he takes the service call.

Review 25 (2024-12-21 - Rating: 5)
Pronto responded to my heating problem immediately and I am so grateful that Matt came out.He spent extra time to make sure my heating system was working before he left. Another company had come the day before and left me still without heat. I’m grateful for Pronto’s excellent service!

Review 26 (2024-11-29 - Rating: 5)
Couldn’t be happier with the service I received today. Gave me a nice narrow window for the appointment and was even here towards the early side. Tyler was a very professional and friendly guy that had me back toasty warm in no time for far less than anticipated. Thank you!

Review 27 (2024-11-12 - Rating: 5)
Travis and Tegan from Pronto Heating were fantastic—from diagnosing the issue with our boiler to explaining everything clearly. Their communication was much appreciated, even following up with us to make sure everything kept running smoothly.Thanks to the scheduling desk as well for making time to get the issue fixed before it got any colder out.

Review 28 (2024-12-11 - Rating: 5)
I keep thinking that there is no way that getting a new furnace should be this easy. Seriously! Pronto knows the space — including all the confusing rebates; they communicate straightforwardly; they respect budgetary limitations and never come across as “selling”; and OH MY GOSH WAS THE INSTALLATION A DREAM! I knew who was coming, when — and they did exactly what I was told. Polite, respectful of my home, understanding about my “enthusiastic” puppy, and they left the mechanical area way cleaner than when they walked in. Nothing works like we think it should. Except Pronto!

Review 29 (2024-12-31 - Rating: 5)
Third time using Pronto this year and they exceed my expectations every time. Great team today to replace my old furnace. Team arrived earlier than scheduled which is rare to see these days from service companies. Workmanship was top notch! Finished product looks great.

Review 30 (2024-07-31 - Rating: 5)
Jon and the team were amazing at installing a new heat pump AC and furnace for me today! They were extremely detailed in making sure everything works optimally and that I understand the new equipment. Even when difficulties beyond their control arose, they remained positive and efficient in getting the job done. I am so grateful for their work. Thanks, Pronto, for sending Jon today!

Review 31 (2024-11-21 - Rating: 5)
Chris did a great job. During the tune up of our furnace, he discovered that a capacitor in our heat pump had failed and easily had it replaced and back up running quickly. Love the customer service.

Review 32 (2024-10-22 - Rating: 5)
Andrew was very professional and friendly, easy to talk to. After he completed his service he advised me of some components that should be replaced to keep my furnace running smoothly. He explained the reason for why the parts should be replaced.

Review 33 (2024-09-20 - Rating: 5)
Thank you Pronto Heating and Air for installing our new furnace and air conditioner! The company was easy to work with and the installers were great knowledgeable guys, on time, quick work and left the areas cleaner than they found it. I highly recommend Pronto!

Review 34 (2024-10-29 - Rating: 5)
Matt was phenomenal. He diagnosed our issue and communicated well around when the replacement piece would arrive. Install went smoothly. As a bonus, he’s a Yooper! We can think of no one else but Pronto for heating and cooling needs.

Review 35 (2024-11-29 - Rating: 5)
Jeremy services our furnaces just before Thanksgiving. He was friendly, knowledgeable, and helpful. He explained what he was doing and showed me what he found. I highly recommend Jeremy and Pronto.

Review 36 (2024-10-08 - Rating: 5)
Matt was super knowledgeable and did a fantastic job with our tune up. For a new homeowner, he explained how our system worked clearly and helped us set ourselves up for success in the future. Would recommend!

Review 37 (2025-01-04 - Rating: 5)
Logan did an excellent job repairing our old A/C system. He also provided some general numbers on what a new system would be.EDIT: Andrew came out to replace a few parts in our older furnace in December 2024. Excellent work and a plan for replacement!

Review 38 (2024-11-06 - Rating: 4)
The service was excellent! Chris was very professional and very helpful. Turns out that there was nothing much he needed to do as the humidifier was functioning and it just wasn’t turning on yet as it was not cold enough, causing the furnace to not get turned on. Chris explained everything and allowed me to take a video of his instructions on things to keep an eye on etc., and how we could put a water alarm under the humidifier to detect if there is a water leakage etc. The only thing is I ended up paying the $189.99 because it was a diagnosis service call under the assumption that the humidifier was not functioning. While the scheduler indicated that there is a $139.99 service call for maintenance provided the humidifier is working. Chris could not downgrade the visit to the $139.99 as according to him the $139.99 option is only if they come in for something else and add the humidifier service to that visit. A visit for just the humidifier will need to be billed at $189.99. This is not what I heard from the scheduler. So there appears to be some confusion there. But anyway, our service experience was stellar, thanks to Chris.

Review 39 (2024-09-04 - Rating: 5)
Tyler, of Pronto Heating and Air Conditioning, pressure tested and vacuum tested my new three head Mitsubishi mini-split heat pump system.He quickly identified one small leak in a refrigerant line and a wiring error in the power disconnect box. Both issues were easily remedied.I would highly recommend Tyler for mini-split heat pump system work.Outstanding job!

Review 40 (2024-12-12 - Rating: 5)
Daniel was great! He came to do a Furnace tune up. He showed me the humidifier filter and all the calcium. I asked him to do that tuneup also and he showed me how to change the filter on my own, provided the filter name and number so I can purchase the correct one in the future. He showed me the water on the floor by the hot water heater and he took pictures to show me how rusted it was. Replacing it now will save a gush of water later. I appreciate Daniel!

Review 41 (2024-09-16 - Rating: 5)
I was in need of a ductless AC solution for the upstairs portion of our 1932 home and contacted a three companies. Pronto was not the cheapest, but had the most knowledgeable sales person and seemed very honest and trustworthy. I had them install two head units, one on each side of the house. They were courteous, professional, efficient, clean, and did a great job. I refer them to my neighbors and friends.

Review 42 (2024-09-28 - Rating: 5)
Daniel Larsen from Pronto just inspected and tuned our furnace to get ready for winter. As we’ve come to expect from Pronto, he did a super job, was efficient and respectful of the property and left the furnace area clean and orderly. He was friendly, professional, knowledgeable and took the time to answer all our questions. Can highly recommend Dan and Pronto.

Review 43 (2024-11-26 - Rating: 5)
Very happy with our new heat pump/high efficiency furnace system from Pronto Heating and Air Conditioning. Everyone from Pronto was great - professional, friendly, knowledgeable and efficient. I highly recommend them!

Review 44 (2024-09-06 - Rating: 5)
Andrew’s service was great. He called when he was on his way, arrived at the beginning of the scheduled time, was prepared (he’d read the notes of the previous visits/work done, etc.), was courteous. And Pronto sends a text with a picture and brief bio of the service person who’s coming. A nice, personal, reassuring touch.

Review 45 (2024-07-13 - Rating: 5)
I am looking forward to doing business with Pronto in the future! Today was my first experience with Pronto and it was a very positive experience. I called Friday evening and they had me on their schedule by 8AM Saturday morning. I received a text notification they were in route and then a phone call from Pronto my technician would arrive in 30 minutes. The heads up and confirmation they were on their way was much appreciated. I also appreciated their 2hr timeframe vs 1/2 a day timeframe of estimated arrival.Logan F. arrived within the 30min ETA update. He was exceptionally personable & knowledgeable. He explained things well and did not save the total cost for the end. He explained along the way as he discovered what was going on and told me what was a must and what was optional. Zero sales pressure, best customer service options only.He presented the cost for the parts to get my AC up and running and then informed me of something I could add to improve the torque of the motor to support my 20yo AC unit and extend the life of my AC unit. Logan had my cooling system assessed, repaired, & running within 50 minutes.I know it is only a matter of time before I will have to update my heating and cooling systems in my home. I am glad I already know I will be calling Pronto when that time comes! Thank you, Logan & Pronto!

Review 46 (2024-12-03 - Rating: 5)
Called to say they were coming, when 30 min away (was within the 2 hour window ❤️) he was polite and respectful. Explained everything, gave multiple options and tested everything before he left just to be sure! He was wonderful! Will be using them again!!!!

Review 47 (2024-09-23 - Rating: 5)
Dan with Pronto came out on a Sunday with a great attitude and fixed our AC issue promptly. He answered all the detailed questions I had very throughly. My wife and I were very happy with the service we received. You rock!

Review 48 (2024-09-17 - Rating: 5)
Great experience working with Mike G. Quickly diagnosed the problem and ran through our options. Did not try and oversell. Gave me his personal cell phone number so I couldn’t contact him with how I wanted to move forward. Great Service

Review 49 (2024-10-18 - Rating: 5)
October 15, 2024-Charles was personable, courteous and very knowledgeable. Introduced us the your maintenance program and arranged for your electrician to come to change a faulty outlet. Thank you.October 28, 2024-Initially, the communication error caused me to wait for 2 hours and 45 minutes to be serviced whereas the waiting window was communicated verbally and with a text to be two hours.Mitch apologized for the mishap and did his work quickly and effectively and did not charge me due to the communication error. Mitch was professional and did not give me excuses like two of your customer service people did on the phone.

Review 50 (2024-07-23 - Rating: 5)
Chris was so fast and knowledgeable and got our ac back on within a half hour! We really appreciated his honesty about a complicated zoned system we have just moved into. Definitely using pronto again and got the service to help with any future issues we might face. Excellent service!

Review 51 (2024-09-16 - Rating: 5)
This company and specifically Tyler was simply fantastic! He was very courteous and communication was excellent! They got our A/C up and going again after it failed, less then 3 years old.

Review 52 (2024-09-09 - Rating: 5)
Andrew from Pronto Heating and Air Conditioning came this morning with a new part for our furnace and had it replaced in about 5 minutes! He had serviced our furnace a few days ago and discovered we needed to replace the part. He was courteous, efficient and very knowledgeable!

Review 53 (2024-11-15 - Rating: 5)
Pronto was very communicative, quick, and efficient when recommending and installing my new heat pump and furnace. They were very knowledgable so they could show me how my new system was supposed to function and gave recommendations on what settings they would use.

Review 54 (2024-10-08 - Rating: 5)
Chris was great. He quickly figured out the problem which was multifactorial & explained in detail how he came to that conclusion. He gave me my options from brands to timing so I could make an informed choice on how & when to fix the problem & they were also able to get me back on schedule quickly(within 2 days) to complete the work.

Review 55 (2024-07-04 - Rating: 5)
Crew arrived on time and explained the steps in the installation process. They were professional and answered all of our questions. The job was finished on time and overall we were very impressed with their work. We have used Pronto to supply a new furnace, a hot water heater and our air conditioner. We looked at competitors but went with Pronto for this mini split. This latest experience cemented our opinion that this is the best company to deal with. Thank you Pronto team

Review 56 (2024-06-14 - Rating: 5)
Couldnt be happier with the start to finish experience with Pronto replacing my heating and AC units. Jack was amazing coming out to our home and sitting down with us and explaining all their available products and was very transparent with prices. Was very down to earth and made us feel very comfortable. Not the typical sales pressure I feel Im used to these days. We ended up choosing to replace both our furnace and AC units. The Pronto team came out and were very friendly and did a great job installing and respecting our home. We are very happy with the services provided to by Pronto by all members. We would highly recommend them to anyone!

Review 57 (2024-09-13 - Rating: 5)
Pronto is always great! Contacted them one night, heard back immediately the next morning. Tyler was out the next day on time. Fixed the problem with no issues. We always have a great experience even 4 years after installation with them. Please never change!

Review 58 (2024-09-16 - Rating: 5)
Pronto tech arrived on time and went right to work at addressing our tuneup needs. When the work was completed he reviewed what was done and made sure we were satisfied with the information.

Review 59 (2024-07-31 - Rating: 5)
We received great customer service from Pronto and Matt W. The office was able to set up my service appointment right away during the hottest week of the year. Upon arrival, Matt was able to quickly diagnosis the issue with our system. Matt is quite knowledgeable and professional, and he provided us with excellent service. Thank you!

Review 60 (2025-01-02 - Rating: 5)
Great tech and pronto service! These guys are professional and efficient. Thankful to have you working with us.

Review 61 (2024-12-29 - Rating: 5)
PRONTO Heating and AC is fantastic. We have been customers since 2013 and their service is always top notch. They have replaced our entire HVAC and water heater systems, and they provide the best products at a fair price. Joe was here a couple of weeks ago for a furnace tune up and he was professional, courteous, clean, prompt, and made friends right away with our dog. He took care of the tune up and answered my hvac questions. I also appreciate that PRONTO sends a text or email with a picture of the technician before they arrive so that you know who is coming. 5/5 stars, highly recommend PRONTO to keep your hvac systems in great condition.

Review 62 (2024-09-23 - Rating: 5)
Tyler was respectful, friendly and tuned up the furnace reporting no issues. Really like all the pros Pronto sends out yearly, and Tyler was no exception. Just another reason why we like and continue to use Pronto for their excellent service.

Review 63 (2024-11-01 - Rating: 5)
Jeremy was fantastic. Very knowledgeable, and professional. He also went above and beyond answering all the questions I had about the hvac system he came out to service. Thank you!!

Review 64 (2024-08-06 - Rating: 5)
Everyone I worked with was great. The initial quote was informed, to the point and Jack found an heat pump solution that was cost effective and actually cheaper than a standard AC! The install team (Blaine, Joseph, & Matt) were professional, worked quickly, left no mess and walked me through everything with my new thermostat system. Met on Friday and had a new efficient heat pump installed by Tuesday at noon, 10/10!

Review 65 (2024-12-19 - Rating: 5)
Tyler’s insights and knowledge of our system made our annual service checkup seamless and stress free. Always appreciate the Pronto team’s service level.

Review 66 (2024-10-07 - Rating: 5)
Matt was great. Friendly informative and efficient. He just came to certify my boiler for the city but gave me lots of good information on the condition and maintenance and potential ideas to help with the heating and air in the future.

Review 67 (2023-09-02 - Rating: 5)
We have used Pronto in the past. Chris, our technician, is always on time and professional and knowledgeable. Explains the the situation and offers suggestions. Will always call Pronto for any HVAC needs.9/01/2023The install team was in and out in 6 hours start to finish. Removal of 23yr old Furnace and Central Air system and replaced with new system. Pricing was competitive with the other 2 quotes we received. Pronto has always sent very professional and courteous employees to our home. We would strongly suggest Pronto to anyone looking for repair or replacement of HVAC or other household systems.Mike Rogers was the salesman who we spoke with regarding our system replacement. And as with all of our interaction with Pronto employees it was very positive. He explained all of the options, made suggestions, and gave us a very accurate account of how our installation would occur. He was very quick to respond to questions and changes that we wanted on the quote. He quoted our job on 8/31/2023 and our installation was completed by 200pm 9/01/2023. Seemless execution from beginning to end.

Review 68 (2024-08-13 - Rating: 5)
Pronto’s tech, Charles txted me about 15 mins before he arrived. He showed up right on time. He was polite, respectful and got to work right away. He cleaned my AC coils, tuned up both the AC unit and furnace and kept us informed throughout the process. A very professional experience.

Review 69 (2024-07-12 - Rating: 5)
My old air conditioner stopped working yesterday, and we have been miserable in here. I called pronto this morning, and they were able to send Jeremy out to my house by this afternoon. What great service! Jeremy was extremely knowledgeable and able to figure out what part needed to be replaced quickly. Also gave me tips and additional knowledge I needed to know. He is so very smart and very helpful, and I would recommend Pronto hands down. When I am ready to buy a new furnace and air conditioner, this is absolutely the place I will go to. Thanks, Jeremy and Pronto!

Review 70 (2024-10-07 - Rating: 5)
Daniel and Jesse are very professional and thorough. They did a great job! I trust their work. It’s always a delight working with Pronto!

Review 71 (2024-12-18 - Rating: 5)
Matt, from Pronto, came out and did a fantastic job on a couple of gas leaks! Very professional and fast! Happy to, once again, have heat and hot water!

Review 72 (2024-09-20 - Rating: 5)
Daniel was an awesome young man. He did his job professionally and answered all my questions. I never had a bad experience with Pronto.

Review 73 (2024-09-08 - Rating: 5)
Pronto has been fair in the past, so I called to have them do a check up on my furnace and ac. Tyler was right on time and very courteous. No surprises. Price that was agreed upon was charged. Great job!

Review 74 (2024-08-05 - Rating: 5)
Logan was professional and skilled at his job. He arrived promptly and was courteous. He didnt have a long enough ladder so he had to go back to the shop and get a longer one. He did that promptly and was back within a half an hour. He explained what he was going to do. He did find a problem when he was measuring the pressures within the air conditioning system and explained it to us. I feel like the problems were corrected as well as could be and he explained what we should consider in the future.

Review 75 (2024-08-13 - Rating: 5)
From the moment I placed my initial phone call to Pronto Heating and Air Conditioning to inquire about their AC equipment replacement service to the completed installation of two new rooftop AC units in our condominium one week later, my experience with their office staff, sales representative and installers has been courteous, timely and most professional. Our particular situation in replacing the existing 20 year-old AC system was challenging and required some significant alterations to accommodate the new AC equipment. The Pronto team members of schedulers, installers, electricians, and even their contact to repair the sheetrock ceiling after the new AC equipment was in and working properly, worked seamlessly to complete the whole process in an efficient and prompt manner. I highly recommend the services of Pronto Heating and Air Conditioning. You will not be disappointed.

Review 76 (2024-11-08 - Rating: 5)
Jeremy was helpful and professional. Communicated the work completed, showed up on time and was friendly. Nice experience and I am glad we are ready for winter!

Review 77 (2023-04-27 - Rating: 5)
Kevin and his team did a great job installing a new furnace and AC unit for us. They showed up on time, walked me through the process and communicated everything. They were done by 12:30 and everything is working great. They cleaned everything up and gave me a walkthrough of the new system. Highly recommend.

Review 78 (2024-12-01 - Rating: 5)
I believe that Pronto Heating and Air Conditioner did great work. They were friendly. Helpful. Courteous. And Explained every thing so you could understand them.

Review 79 (2024-09-06 - Rating: 5)
As always, great communication, courteous and professional. Matt literally went the extra mile this time to figure out the issue with my furnace system. I feel confident in their honest and reliable services.

Review 80 (2024-10-07 - Rating: 5)
The Pronto team is typically pretty good. Jesse P is fantastic and has serviced my boiler a couple of times. His demeanor is calm and thoughtful which is a bonus to his knowledge.

Review 81 (2024-12-23 - Rating: 5)
Outstanding job. Jesse was prompt, efficient, explained everything to me and I was thrilled to get such awesome service!!!

Review 82 (2024-12-23 - Rating: 5)
Charles has been great to work with. He is knowledgeable and explains things well. And my dog likes him too:)

Review 83 (2024-11-22 - Rating: 5)
Mitch and the whole team did a great job. Friendly and helpful people. Will continue to use their services moving forward.

Review 84 (2024-10-04 - Rating: 5)
At my annual furnace tuneup, Tyler discovered that my humidifier pump was malfunctioning. He was able to install a new one very quickly and reassured me that we’re not in danger anymore of our basement flooding. Love the peace of mind and the professional service!

Review 85 (2024-08-05 - Rating: 5)
Jeremy was prompt, knowledgeable, and worked diligently to repair my HVAC; it was not a simple blower swap out. He had to drive from my house is SW Minneapolis to Plymouth and back for the blower motor.He was friendly, and communicated very well explaining my issue, and how to repair it.If my experience with Jeremy and the company is typical, then you should be very pleased with Pronto Heating and Air.

Review 86 (2025-01-09 - Rating: 5)
Marcus is great. He came per schedule, very professional, and friendly. Recommend the service.

Review 87 (2023-04-21 - Rating: 5)
From the initial experience of receiving a phone call on a Saturday 10 minutes after requesting information via Prontos website, to our final cleanup and walkthrough after a full system install, I could not be more pleased with Prontos work. Jack, Darren, Chris and company were responsive, thorough, and followed through on everything they said they would do. The actual work was meticulous and everything was left clean. Very pleased.

Review 88 (2024-08-28 - Rating: 5)
He came out on a Sunday afternoon and didn’t have to do a lot of work, since the repair was big and he didn’t have the time or man power to do it, but he walked me through every available option and gave me estimates on how much the repair would cost and how soon they could come and repair it. Very nice job! Thanks for coming on Sunday afternoon where most businesses are not open.

Review 89 (2024-11-08 - Rating: 5)
Mike is really knowledgeable about his stuff. Very technical and transparent on the pros and cons of the appliances that will be installed as a replacement for our old ones.

Review 90 (2023-06-13 - Rating: 5)
Jamie and Gus did great work! They were professional and respectful! Plus they were very quick and efficient. Additionally, they replaced some sheet metal on our furnace and it looks great! Cannot recommend this place more! Thank you!!

Review 91 (2024-11-01 - Rating: 5)
Our air conditioner decided to quit on the hottest & highest humidity day of the year! And along came Logan of Pronto and solved my problem immediately. He gave me coolant to help me through the night & will install the new air conditioner of my choice first thing in the morning. The whole problem was solved during his evaluation & the decision process. Hooray for tomorrow morning ! Thank you Pronto & Logan!

Review 92 (2024-07-22 - Rating: 5)
The entire tam at Pronto was so great to work with! They really took the time to understand my home, and answer several questions I had about my options. They were prompt in their communication when it came time to schedule my HVAC replacement and worked with me to find a good time for the work to be completed. The installation was a great experience and they spent time walking me through my new system afterwards.

Review 93 (2024-07-06 - Rating: 5)
Great communication, easy installation set up, quick service, friendly staff, and reasonable pricing!

Review 94 (2023-06-26 - Rating: 5)
I rarely take the time to fill out a review like this, but the team at Pronto made it impossible for me not to do so. I say team because even though Kevin Wheelock, the lead technician and Mike Rogers the sales guy are the people I really met, I know that you can’t deliver this level of service without a whole team that is focused on excellent customer experience. Before deciding to eventually replace our entire system, heat and AC, we had the system serviced, and had several interactions with customer support. Every time, I spoke with friendly, knowledgeable people who really helped me figure out what needed to be done.Even on the hottest days when systems were probably crashing left and right, they were able to come out right away, usually the next day.The installation was just flawless. They added some new ductwork transition pieces and everything is tight, square, plumb and level. All connecting lines are the right length, well supported. It’s great to see exceptional craftsmanship like this.I’m always leary of sales staff, like it or not, they get a bad rap sometimes. Not so with Mike, he was so knowledgeable about HVAC systems and had a great way to present the options. We immediately understood the options making our decision a no brainer. Thanks to the whole Pronto team for making us such happy customers.

Review 95 (2024-12-09 - Rating: 5)
Our new furnace and heat pump system had a sudden failure while still under warranty, so we called Pronto for support. They sent out a technician (Logan) by lunch time and he ultimately located the source of the problem, and fixed it. Of course, things are never as easy as you’d hope and the problem took Logan several hours to pinpoint - but he stuck with it even through multiple trips for parts. It turned out to be a damaged wire from the initial installation that caused a cascading failure only when the humidifier turned on 😱.Logan was an amazing technical expert and a pleasure to work with. I’m very grateful for his help and his (and Pronto’s) dedication to helping us. There are VERY few companies whom I would write a review for - much less a glowing one - but Pronto is at the top of that list.

Review 96 (2024-12-10 - Rating: 5)
Daniel Larson from Pronto is excellent, courteous and competent. We would recommend others to contact Pronto Heating and Air conditioning for HVAC needs and ask for Daniel Larson.

Review 97 (2024-11-21 - Rating: 5)
Andrew Allen came out to inspect furnace at new home and found disfunctional humidifier, which he replaced. Work happened quickly and efficiently. He communicated well and we are very pleased with resulting work.Our service tech, Craig M, was great! He communicated well and was most efficient in his work.Pronto came out today to tune up the furnace before the Winter season and as usual were thorough, prompt and detailed. Jeremy J. did an excellent job and will request him in the future.

Review 98 (2024-11-04 - Rating: 5)
Jesse is great. He was recommended by a friend who has had him as their go to guy for years. He fixed the problem with wiring 3 others couldnt. Great job

Review 99 (2024-10-24 - Rating: 5)
Logan F, my Pronto service technician arrived on time, then with his friendly demeanor quickly identified the problem I was having with the furnace, then corrected that problem and continued to check the overall quality and running condition of the furnace, it great to know before the winter months set in. Then Logan offered a service plan and updated the warranty information, all is good with the furnace and working with Logan, thank you again for help I really appreciate it.

Review 100 (2024-09-14 - Rating: 4)
Great service. Polite staff. Great pricing.Only gripe was one of the techs didnt wear shoe covers when coming upstairs to install the thermostat. Nit picking. But I felt strongly enough about that.

Review 101 (2024-12-23 - Rating: 5)
Joe was fantastic! Nice, went the extra mile, and knowledgable. Would recommend! So much better then Hero!!!

Review 102 (2024-06-04 - Rating: 5)
Pronto does a great job. Their customer service is some of the best Ive ever experienced. Their team members are polite, attentive and informative and in general, very nice. Thanks for the great work. I couldnt recommend them more!

Review 103 (2024-05-20 - Rating: 4)
We had Pronto and 4 other companies out for estimates on a new AC or heat pump and a water heater. All of our equipment is very old, but working. As new home owners we wanted to make sure we got information before either of them need a major repair or replacement versus scrambling last minute.The sales person was friendly, and completely understanding that we just wanted information. There was no pressure to make a sale or install which was great (some companies were super pushy). He laid out our options well. The literature and estimate sheet was among the most clearly laid out quotes we received as it had pictures, basic information on the product, he wrote out model numbers and what discounts/credits/rebates would bring the prices to.The estimates were higher than others we received (approximately $200-$600 more than the same Bryant products from another company). Some companies were thousands more than the lowest quotes we got, so in comparison $200-$600 isn’t as steep. The warranties on some of the options were not as long as other companies had in their estimates. I also have some concern about quoting the full heat pump federal tax credit in the end price. Almost all of the other companies mentioned that a stand-alone heat pump without a new high efficiency furnace installed at the same time may not qualify for the tax credit (so including it on an estimate for a stand-alone heat pump may not be accurate). Also, everyone has a different tax situation, so it should be made clear that the tax credit is a possibility and not an absolute.Overall, they were among the top 3 companies I had out due to their quality customer service, product offering, and prices were in the lower tier of all of the estimates provided.

Review 104 (2021-02-11 - Rating: 5)
Extremely pleased with all aspects of Pronto Heating and Air Conditioning. My 19-year-old furnace decided to go out while we were having sub-zero weather, and I knew my air conditioning needed replacing as well. With Jacks ten plus years with Pronto, he was able to educate me on all the new HVAC systems and what would fit my home best. He even found a rebate/recall for my old furnace that no other company did. I appreciated his knowledge and honesty during the whole process. On the day of the install, of course, we had sub-degree weather, but the Pronto crew was on time and fast to get started. They worked extremely hard all day long. Chris was very informative with everything going on throughout the day. He did a great job installing my new thermostat, even considering the difficulty of running a new thermostat wire. I wasnt near the install all day, Kevin and Chris, and the rest of the crew were in the basement. Once I saw the finished product I was truly amazed. Jack said he was going to send a Master installer due to the severity of the project. (90 degrees flip of the furnace to accommodate a new 4-inch filter for better airflow) Kevin and Prontos crew did not disappoint. I highly recommend Pronto Heating and Air Conditioning and know they will do a great job installing my new air conditioner in the spring.

Review 105 (2024-08-17 - Rating: 5)
Pronto had always been very reliable, and extremely quick to respond and get the job done. We’re so happy to have worked with them.

Review 106 (2024-06-20 - Rating: 5)
Needed a new AC unit. Chris, came by and reviewed my current ACs condition and walked me through a few options. He was incredibly knowledgeable and was able to give me the step by step process the installers were going to follow to not only install the new unit but also clean out any potential damage the old failing unit may have caused which gave me peace of mind over the other companies that came to give me a quote and only talked numbers.Pronto not only had the best quote out of the several I received, but the best warranty and guarantee as well. On top of that their installers were quick and left their work areas cleaner than when they got there.

Review 107 (2024-08-22 - Rating: 5)
Jack Dolalie is the Gordon Ramsay for Pronto. Professional, great energy, witty, the dude has it all. He gave me exactly what I was looking for at the time. I only called to find out about pricing in preparation for the aging out of my furnace. Thank you Jack. I look forward to working with you.

Review 108 (2024-11-04 - Rating: 5)
Expertly installed and great care take to ensure all was in working order. The crew was great and cleaned up thoroughly before departing.

Review 109 (2025-01-08 - Rating: 5)
Pronto tech Logan Fiest was on time, friendly, and very knowledgeable in helping us understand our new HVAC unit.We highly recommend Logan in the future.

Review 110 (2024-10-25 - Rating: 4)
I have not used Pronto, but wanted to just remark that your commercial, that I just saw today, is ridiculous! The whole entire commercial says ABSOLUTELY NOTHING about what is it you are advertising- just talking- until the VERY END, when it very briefly says it is PRONTO air conditioning! No, it is NOT! It is HEATING and AIR CONDITIONING services! You have basically LOST the consumer of the commercial before you even get to what kind of business you are representing! Typically, the ads tell you in the first few seconds exactly what the business is, to get your attention! I don’t care how good you are at your job- if we, the consumers, do not even know what your business is and what you are promoting until the very end of your commercial, you FAIL. People will just turn the channel.

Review 111 (2024-05-19 - Rating: 5)
The Pronto team is the best contractors I have worked with.I recently had central air installed in my home, and I couldnt be more pleased with the entire experience. From the initial consultation to the final installation, the process was seamless and professional. The technicians were highly knowledgeable, punctual, and courteous, ensuring that every detail was taken care of. They patiently answered all my questions and provided valuable insights into the best system for my homes specific needs.The installation itself was efficient and minimally invasive, with the team respecting my property and cleaning up thoroughly afterward. The new system has dramatically improved the comfort of my home, providing consistent and efficient cooling throughout. The air quality has noticeably improved, and the system operates quietly, which is a significant upgrade from my previous setup.Overall, this central air installation has exceeded my expectations in every way. The improved comfort, air quality, and energy efficiency are well worth the investment. I highly recommend this service to anyone looking to enhance their homes climate control.

Review 112 (2024-09-17 - Rating: 5)
Superb salesmanship and service. Excellent communication and site management. Logan, Noah, and Kevin and all present for the installation and removal were outstanding.

Review 113 (2024-10-20 - Rating: 5)
Matt from Pronto’s just left after fixing an electrical issue on our furnace/ air conditioner system. He was supposed to be here at 10:00 but was over 30 minutes EARLY. What service is this!!!! Once again Pronto does not only meet expectations, but exceeds them. Thank you Wade for your great service techs! Keep up the great work!😁

Review 114 (2024-07-20 - Rating: 4)
Mike with Pronto Heating and Air Conditioning was punctual and thorough with options for a new residential air conditioning system. I appreciate that Pronto sends a text with picture of the tech or sales person in advance of their visit. Quote was given onsite and followed up with formal proposal. Thank you Pronto!

Review 115 (2024-09-16 - Rating: 5)
As always, most pleased with service we received! Chris is always so straightforward and reassuring. Giving tips regarding what he is checking now and about other unrelated issues. Feels like having a son in the business, watching out for you!

Review 116 (2024-08-01 - Rating: 5)
Peter from Pronto was prompt and courteous. Took his shoes off before coming in. Helped answer all my questions about upgrading and even helped my solve a frustration with my current system! Great guy!

Review 117 (2024-09-05 - Rating: 5)
Logan came out to give us a free second opinion on our AC unit. Super nice and drives a cool van. My dog approves of him and he hates everyone.

Review 118 (2024-10-13 - Rating: 5)
Pronto’s team is amazing. They are very professional and do outstanding work. I would highly recommend them for all your HVAC needs. Thank you for your help!

Review 119 (2023-06-24 - Rating: 5)
I purchased a furnace and AC from them in the past. But today we had one installed for my parents. They were able to expedite quickly during this heat for my terminally ill father. Additionally they were thousands cheaper than 3 other places! Thank you for improving our quality of life!

Review 120 (2024-12-20 - Rating: 5)
Marcus was personal and professional who was promptly on time and did a great job tuning up our furnace.

Review 121 (2024-07-13 - Rating: 5)
Pronto did an AWESOME job with our new furnaces! Haso and his team were efficient and friendly. We highly recommend Pronto!

Review 122 (2024-06-14 - Rating: 5)
Chris rushed over at 7:30pm to assist us with our malfunctioning A/C unit. Despite the extreme temperatures in our attic where the unit is he was patient, thorough and kind. He had us back up and running by 9pm and everything was covered by our warranty since Pronto installed the system in 2019. We were very impressed and grateful, Pronto has earned our loyalty for sure!

Review 123 (2024-12-10 - Rating: 5)
Chris Theisen was a great asset for the company. He was very polite and friendly, and very professional, knowledgeable and skillful. He did wonderful job to inspect & clean the HVAC system, and explained the machine status to us. We were very happy to choose the company and had Chris to work on it.

Review 124 (2024-08-29 - Rating: 5)
Darren and crew were right on time and ready to go. It was the hottest day of the summer, so they focused on getting the a/c running ASAP. They answered all of my questions as they were working, showed me all of the features, and left the area cleaner than it had been when they arrived. I couldnt be happier with the service.

Review 125 (2024-05-05 - Rating: 5)
I had a great experience with Pronto. It’s hard to invite a stranger into your home, especially as a single woman. Before arrival, they sent an email with a picture that told me exactly who to expect and I love knowing a bit about him. Logan was amazing with my crazy dogs and very patient and educational with all my questions since I tried to fix this problem myself and failed. I still couldn’t have done the work myself, but I appreciate knowing what happened so I am better prepared if something similar happens again. And if so, I’ll definitely call Pronto & ask for Logan!

Review 126 (2024-09-09 - Rating: 5)
Charles Unruh, did a fantastic job. Elite level service. He went above and beyond to make sure everything was well documented for our buyers.

Review 127 (2024-05-10 - Rating: 5)
Daniel came when my AC stopped working. I got a call letting me know he was running 10min late. When he got here, he had it diagnosed in minutes, confirmed that was the issue, was transparent about cost, fixed it efficiently and tested that everything else functioned properly before thanking me for my business. Efficient, friendly and professional. I highly recommend them!

Review 128 (2024-12-13 - Rating: 5)
Jeremy J was fantastic to work with. Took the time to make sure I was all set and understood everything after my furnace tune-up.

Review 129 (2024-07-25 - Rating: 5)
Had an ac tuneup. Very happy with Charles. He did a great job and will definitely continue to use pronto for my ac and furnace needs.

Review 130 (2024-11-08 - Rating: 5)
I live in Dallas Tx my daughter and her family live in my home in Mn. Yesterday the AC went out ( we knew it was getting there) called Pronto they gave me a great deal on A/C and furnace combo and it’s already installed and running! So far so goodMy daughter is extremely happy!!!

Review 131 (2024-10-12 - Rating: 5)
Quick, efficient and professional guys! Install completed without any hitches, system tested and everything I need to know clearly explained! Great experience!

Review 132 (2024-06-20 - Rating: 5)
Logan came and did a diagnostic on our air conditioner unit, which needs lots of help. He was very friendly, knowledgeable and helpful. Explained all of our options in a way that was easy to understand. The next time we have issues, we will be contacting Pronto.

Review 133 (2024-10-31 - Rating: 5)
We received excellent customer service from Charley and Jamison. Alerted us to upcoming changes coming in the HVAC world. Did a very thorough maintenance update. Have used Pronto for many years and have never had any problems.

Review 134 (2024-10-24 - Rating: 5)
Mike is fun to work with. He showed up promptly and did a thorough evaluation job! Thanks Mike.

Review 135 (2024-11-20 - Rating: 5)
Pronto is dependable, helpful, and they always do great work . The team arrived on time and Jon, the lead installer, walked us through the whole process and answered our questions. The whole team was highly skilled and did a great job, in record time!Every part of the process from quotes through office support is excellent.

Review 136 (2024-09-13 - Rating: 5)
Peter R went above and beyond to provide me with an estimate to replace the AC unit in my home with a heat pump. I appreciate Peter’s thoroughness, time and attention to detail.Thank you!

Review 137 (2024-06-28 - Rating: 5)
Jon and his crew did a fabulous and efficient job installing my new AC! Very prompt, very knowledgeable, very friendly and being new to the area, I really appreciate it. I would call on Pronto and recommend them anytime!!

Review 138 (2023-10-10 - Rating: 5)
Everything about Pronto was great! They were able to schedule me quickly, showed up on time (a few minutes early actually), in and out in 30 minutes, fair pricing! They are our “go to” for any home need!

Review 139 (2024-11-01 - Rating: 5)
Highly recommend our service tech and Pronto for any HVAC need. They have ALWAYS taken great care of us and our home.

Review 140 (2021-03-05 - Rating: 5)
I maintain their trucks by doing oil changes on the vehicles at the shop I work at, Grandview Cahill, Edina. MN. In servicing their trucks I talk to the service men and I set up an inspection. Within the following the next 5 days I had a new furnace, water heater and AC unit. The men were at my house at 7:00am exactly and did the work. The work was done and ready by 3:00! I was at work while they installed and setup everything, my wife was at home. The service was fast and very clean. The guys gave us such a simple and easy to understand operation instructions it made me feel like I had been part of the installation. The water heater lines and copper tubing and likes are beautiful and it looks like a piece of art. It is simple but it looks so clean. Thanks guys!

Review 141 (2024-07-25 - Rating: 5)
Staff were excellent and very accommodating. Blaine, Ryan, Matt, Jason, and Jim were readily available to make a few final adjustments to ensure our comfort.

Review 142 (2024-07-15 - Rating: 5)
Weve been using Pronto for 10 years. They are terrific at what they do and the service people are top notch. Tyler Moreau is a particularly good service person. He was terrific.

Review 143 (2024-11-03 - Rating: 5)
Always prompt. Explains everything and is very thorough. I trust what Jeremy says and he keeps my furnace and air conditioning running perfectly!

Review 144 (2024-08-30 - Rating: 5)
Logan was super friendly and informative! He explained the problem with our air conditioner and solution choices we could make. Thank you, Logan!

Review 145 (2024-11-18 - Rating: 5)
Our technician Charles was very knowledgeable, respectful and a very nice man. Our furnace is happy!

Review 146 (2024-10-18 - Rating: 5)
Noah & Blaine was professional, and did a great job replacing my hot water heater. Thank you!

Review 147 (2025-01-03 - Rating: 5)
2024: Tyler is very helpful, friendly and efficient. We love our MVP service plan, It provides peace of mind with AC and furnace. Tune-ups during the hottest and coldest months of the year. Winter 2024: We just replaced our furnace and AC - Blaine and Collin did a great job!Update 2020:Aside from the one issue we had with our furnace, Pronto has been great, even in our new house.Weve usually had great service from the techs at Pronto, and have always felt their prices were fair, and customer service was excellent. We chose them for our previous home we were selling, and they went above and beyond to satisfy the requirements of the buyer. We continued to call them for service and tune ups on the next home we purchased. The technician came out, was very thorough, helpful, and friendly, did the tune up, told us there were some parts that needed to be replaced. Being a new furnace, we felt the parts shouldve been under warranty, and thats where the frustration started. We were told to contact the installer, the installer tools us to contact the hvac company, pronto told us it wouldnt be under warranty, and now after several phone calls between pronto and the furnace distributor, its been 3 months and parts have not been ordered, let alone replaced. October 1st I was told a note would be put on the service managers desk to call me the next morning, and I never got a call. November 4th, I called for a follow up and started the whole process over again. Im now worried that the parts wont be covered under warranty by the time pronto gets around to replacing the parts. Id hate to have to find another hvac company, after all the referring weve done to friends and family.

Review 148 (2025-01-08 - Rating: 5)
Andrew is very knowledgeable and explained what needed to be done. He covered all the details of the repair.

Review 149 (2024-07-18 - Rating: 5)
Pronto has been highly responsive, and Matt was thorough, courteous, and good communication overall. I have been happy with them!

Review 150 (2024-12-23 - Rating: 5)
Have used PRONTO for years, always a favorable experience. The technicians are always professional and have your best interests in mind. Logan is extremely knowledgeable, very professional and a excellent representative of Pronto. Will always recommend Pronto and Logan to anyone looking for HVAC sales and service.

Review 151 (2024-12-17 - Rating: 5)
Chris Theisen did a wonderful job servicing my furnace and providing a clear explanation of the work that was completed.

Review 152 (2024-08-27 - Rating: 5)
Chris was awesome. Knew what needed to be tested, then fixed it quickly. And was available EARLY - when was the last time a service provider did that?!

Review 153 (2024-11-01 - Rating: 5)
⭐⭐⭐⭐⭐I recently had a great experience with Pronto Heating and Air! Their technician, Logan, was fantastic. He showed up right on time and quickly figured out a warranty issue that went above and beyond what I had initially called them for.Logan was super knowledgeable and took the time to explain everything to me in a way that made sense. I really appreciated his thoroughness and how he made sure I understood what was going on.If you’re looking for reliable service, I highly recommend Pronto Heating and Air, and definitely ask for Logan if you can. He really made the whole process smooth and stress-free. Thanks, Pronto!

Review 154 (2024-09-19 - Rating: 5)
Chris was fast, efficient, and friendly. Had great confidence in his work, and enjoyed chatting with him.

Review 155 (2024-12-17 - Rating: 5)
Great service, glad he came over to fix my gas line. Highly recommended

Review 156 (2024-01-02 - Rating: 5)
Matt was our service tech from Pronto Heating and Air Conditioning and he was outstanding. He did an A+ job in diagnosing and repairing my older furnace. Matt went above and beyond any expectations that I had. There was no pressure in getting a new unit, but his expertise and explanation was valuable.I trust Pronto Heating and Air Conditioning so much that I have a them come back for a new garage heating unit. No hassles, honesty, timely service, excellent communication, experienced company, kindness, solid pricing, and great customer service over the phone and in-person is what I experienced with Matt and Pronto.Thanks Matt!

Review 157 (2024-09-27 - Rating: 5)
Tyler arrived right on time and is nice to have a little notification that theyre on their way. Tyler checked my furnace to make sure that all was good and running before the cold winter months. I appreciate the service Ive received from Pronto and hope to continue having them service my equipement for years to come. I highly recommend them!!!

Review 158 (2024-12-21 - Rating: 5)
Pronto responded quickly and sent Matt out the next day. He was kind, informative and helpful.

Review 159 (2024-11-25 - Rating: 5)
Pronto always has great technicians and Jon was one of the best. Very courteous and professional.

Review 160 (2023-11-06 - Rating: 5)
Pronto is the best. They are professional, courteous and not pushy. I have been using them for the past few years to get tune ups on our ancient furnace. They always give me the facts about how it is doing without pushing for me to get a new furnace. When the time finally came to replace it, they were the only call I made. The install team was on time and left our basement cleaner than they found it. I highly recommend them!

Review 161 (2024-04-24 - Rating: 5)
Jeremy was great! Polite, friendly, thorough, knowledgeable. We hope to see him again. Overall, we’ve always enjoyed Pronto and all their employees. Highly recommend!!

Review 162 (2024-09-19 - Rating: 5)
Very pleased with Chris’ work at our home. He was very efficient and provided a thorough explanation of all parts of the system.

Review 163 (2024-11-12 - Rating: 5)
Not only did Jon come out, find the problem and fix it, but he also took the time to educate me on why it happened and how to make the best use of furnace/thermostat features.

Review 164 (2024-12-11 - Rating: 5)
Dillon did a fantastic job repairing and servicing the AC system. He was very knowledgeable and patient in answering my questions. Pronto is an excellent company to work with!

Review 165 (2024-05-22 - Rating: 5)
Our A/C guy was not only on time but early. He came promptly a few minutes before 7am and was thorough, polite and took care everything without any hassle to us. We’re happy with the service and would use Pronto again.

Review 166 (2024-06-20 - Rating: 5)
Charles was great to have here servicing our AC unit. Did a thorough job and explained everything, including costs and what it would do to help the unit run more efficiently. Hope to have Charles back for fhe fall check and beyond!

Review 167 (2024-11-14 - Rating: 5)
The installation crew was exceptional! Knowledgeable, professional and very efficient, they did a wonderful job. I highly recommend and will always use Pronto for any service need based on my hvac replacement.

Review 168 (2024-04-23 - Rating: 5)
Chris was fantastic. I would recommend him & Pronto to anyone as the service was amazing and he was very informative. Not pushy, just great at explaining things, talking about the pros and cons, discussing options editor trying to steer one way versus the other. Great guy.

Review 169 (2024-07-08 - Rating: 5)
Jeremy showed up ahead of time and performed the necessary repairs quickly and professionally. He explained everything very well and answered all my questions. Excellent customer service.

Review 170 (2024-05-02 - Rating: 5)
We had Pronto replace our furnace and AC last year, and just completed our first annual scheduled maintenance. Everyone from Pronto has been excellent, from their sales people to office staff to their technicians. 100% recommend them!

Review 171 (2024-12-10 - Rating: 5)
Very polite young man Logan. Did a great job explaining why it would be better to put new furnace and a/c put in.Joe and John did the install of both today. Polite, funny and very professional. I would recommend them and pronto to everyone!!!

Review 172 (2024-02-20 - Rating: 5)
Tyler arrived early for the appointment and went straight to work. I had been told by another company that they weren’t able to fix the garage heater but Tyler had it running within 10 minutes. He also knew that we were putting the house on the market , so he offered to take a look at the furnace, water heater and humidifier. He saved me a lot of time. Tyler was very friendly and knowledgeable.

Review 173 (2024-04-01 - Rating: 5)
We recently had Pronto replace our heater and air-conditioner. Excellent job from beginning to end. Jack showed us options and was knowledgeable and informative. No pressure either. The crew that came out, on time, carefully protected floors in house first and fast. Blaine Adolph, Matt Mader, Jack D.and Eli Crawford were great. I may have even missed a name or two. Highly recommend Pronto Heating and Air.!!

Review 174 (2024-12-12 - Rating: 5)
Update: Built a new house in 2021 and felt it was time for general maintenance on our furnace. Decided to call Pronto based on our history of great service with them and their very reasonable pricing (compared to company that installed current system). Jeremy was out today and noticed a few things that needed adjusting, completed the maintenance and was very efficient, professional and personable. Plan to have them tune up the AC this spring. Thanks for another great experience!Had furnace and heat pump installed over ten years ago, never have had an issue. Have used pronto for tune ups, always professional, timely and courteous. Peter was here today, very efficient!

Review 175 (2024-09-15 - Rating: 5)
Logan killed it! Super friendly, respectful of home and got things done quickly. Ordered parts at a discount as well!

Review 176 (2024-06-27 - Rating: 5)
Jon and the whole team at Pronto did a fantastic job from start to finish! I highly recommend them to anyone looking for competitive pricing on A/C or heating with top notch service to go along…

Review 177 (2024-12-04 - Rating: 5)
Jeremy was great - very knowledgeable and made sure I had all of my questions answered.!

Review 178 (2024-10-03 - Rating: 5)
Tyler did a great job. He checked out our heating system. He was personable, professional and efficient. He explained everything clearly to me. I am very pleased with the service that Pronto provided.

Review 179 (2024-10-10 - Rating: 5)
We are ready for the upcoming heating season after professional service provided by Matt. His great technical abilities were again evident during his throrough furnace tune up. Thanks Pronto and Matt!

Review 180 (2024-07-07 - Rating: 5)
Haso from Pronto Heating and Air Conditioner with Gustavo did a great job removing our AC and Furnace and installing our new AC and Furnace.They were on time, friendly and going a clean job.

Review 181 (2024-12-20 - Rating: 5)
I get a really consistent experience from Pronto and appreciate their communication, timeliness, and service.

Review 182 (2024-09-21 - Rating: 5)
Logan was great. I am always pleased with Pronto service. I highly recommend them.

Review 183 (2024-07-29 - Rating: 5)
Awesome company and technician Matt White. Arrived on time and quickly diagnosed and performed repairs! Highly recommend!

Review 184 (2024-11-07 - Rating: 5)
Excellent service and advice. Really makes it so easy to keep our furnace in top working order.

Review 185 (2024-07-26 - Rating: 5)
Dillon from Pronto Heating and AC was so helpful to tune up and clean our AC. Friendly and competent. Highly recommendVirginia Cothran

Review 186 (2024-09-26 - Rating: 5)
Andrew is an excellent technician. We use Pronto for all of our HVAC and heat pump needs.

Review 187 (2024-06-03 - Rating: 5)
Daniel L was great! He serviced/cleaned our porch split unit and brought it back to near new condition, while sharing insight and instructions on how to more efficiently clean/maintain the unit. Nicely done Daniel!!

Review 188 (2024-12-18 - Rating: 5)
Tyler was very knowledgeable, arrived on time and service was excellent!!! Thank you guys for your prompt service!

Review 189 (2024-12-11 - Rating: 5)
Jeremy was outstanding and incredibly thorough. Clean too. I appreciate you!

Review 190 (2024-02-17 - Rating: 5)
Had a excellent experience with Pronto. Called for a water heater that was out (they installed like 5 years ago). Were out in a few hours, diagnosed a replacement, replaced first thing the next morning. I had a small problem (not related to them at all) and they came back out and fixed in in like an hour. Always were on time and called to keep me informed on what was going on. Outstanding service I would highly recommend.

Review 191 (2024-11-25 - Rating: 5)
Very happy today. Pronto got me scheduled early and were on time. Chris got my furnace checked and ready for winter. Answered all my questions and I’m comfortable with Pronto for year round care.

Review 192 (2024-12-14 - Rating: 5)
I just had my annual furnace checkup with Pronto. Daniel was prompt, professional and a very nice young man. He explained everything he came across during the inspection(the furnace is 20 years old)in detail and answered all of my questions. Pronto continues to be the best around and I highly recommend them.

Review 193 (2024-11-20 - Rating: 5)
Marcus is a knowledgeable and a personable technician. He was very helpful in answering questions about my furnace. A wonderful young man. He was just great!!

Review 194 (2024-07-07 - Rating: 5)
Dillion was fantastic! Very thorough in his explanation. A professional, yet personal experience. His address and care for our needs was perfect. Thank you! Wendy Woodley