One Hour Rooter Plumbing Drain Cleaning Sewer Repair

Located in Minneapolis, Minnesota

Address: 5701 International Pkwy, New Hope, MN 55428, United States

Phone: +1 651-217-8013

Rating: 4.5

Services

On-site services
Repair services
LGBTQ+ friendly
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2023-12-27 - Rating: 5)
Sean was amazing! I almost feel bad for having him to my place for a very easy fix but he was understanding and we both had a good laugh about it. He was very professional and honest, which is fresh these days, when dealing with any sort of plumbing/drain/electrician and what not. I hope to work with Sean again in the future!

Review 2 (2024-02-07 - Rating: 5)
Thank you, Great Job 👍. Sean first came to assess my homes plumbing problem with the clogged kitchen sink. Sean came thankfully just today after I called for this help. And I believe chose the best solution offered as outlined by Sean. Ryan, the Lead technician came quite quickly and began working after we spoke, and I found him to be personable and a very good communicator. Technician Chris arrived soon after and together they diligently worked on the project, which was to flush out the clogged kitchen sink pipes (from years of buildup) and also to flush out the mainline of my homes plumbing, and also the drain pipe connected to that part of the plumbing system in the basement with their dedicated equipment. Everything now works smoothly, especially in the kitchen sink and attached dishwasher so I used it all again this evening. I am so glad the plumbing system in the home is now working efficiently, and I also now have the year warranty regarding the work that this very helpful and efficient company completed today for me to solve this Big problem. Thank you to All !!!

Review 3 (2024-03-04 - Rating: 5)
We called them on Saturday night for a clogged toilet. The customer service agents were kind and Becky who coordinated our service was incredible.Our Technician was Devin Durfee, and he did a phenomenal job addressing the issues. He was friendly, knowledgeable and efficient. Highly recommend this company and individual.

Review 4 (2024-03-04 - Rating: 5)
Working with One Hour was VERY easy. I set up an appointment for 10am, Devin from One Hour showed up 10 minutes early! What kind of plumbing service have you had the early before?After solving the problem at hand (plugged toilet) Devin took the time to explain what probably caused the plug, and some options of how to solve it. I never once felt talked to.5/5 stars, would recommend.

Review 5 (2023-09-13 - Rating: 5)
I was having issues with my toilet flushing and was able to quickly get on the schedule for One Hour Rooter. Sean, my technician, was on time, friendly, and worked on the issue until it was sorted out. He was also patient with me and worked independently while I was on work meetings, too, which I really appreciate. It was $99 for him to look at the toilet, try to clear any clogs, and make some adjustments in the tank, which got the flushing working again. I don’t know if that’s a normal price since this is (fortunately) my first time needing to hire a plumber, but it seemed like good value to me. Would definitely recommend!

Review 6 (2024-01-04 - Rating: 5)
I was connected to One Hour Rooter by MSP Plumbing Heating Air and Sean M. and Chris C. were great! They were both professional, personable and got the job done quickly. Sean M. presented me with the options and pros/cons of each and came back the next day to show me video of the cleared pipe which had had tree roots. Chris C. was great to explain the procedure and how in older homes (which I have) how the sewer pipes were constructed and what happens over time. Would recommend and utilize their services again - thanks!

Review 7 (2024-01-29 - Rating: 5)
Sean McClenic was very helpful and accommodating during our time together. He came in and made a diagnosis, and he provided us with some excellent information. I hope to work with him sometime. You can tell he knows a lot about his work. He is very dedicated to his work, and I would give him a ten-star rating if I could.

Review 8 (2024-04-30 - Rating: 5)
Devin did a wonderful job today, I would have him come back anytime. He was polite and made sure I knew what he was doing and asked me if I had any questions. Thanks

Review 9 (2023-08-22 - Rating: 5)
After moving into a new home that had not been lived in for 30+ years, I had some very old and dirty pipes that were backing up in various locations. My plumber Ian did an amazing job and was a pleasure to work with. Very kind, and professional. The best part is that the work that was done is covered for 5 years, so even though it took multiple visits to fully resolve my unusual plumbing issues, Ian took care of me without charging anything extra. I especially appreciate this company for going above and beyond to get me scheduled asap for my plumbing emergency.

Review 10 (2024-03-19 - Rating: 5)
Ryan Chris and Cole are an exceptional team they understand how to get the job done and they work very well by themselves or together they all did an excellent job and Im very happy I chose 1 hour router Plumbing!

Review 11 (2023-11-20 - Rating: 5)
Devin was amazing! We had plumbing issues with our sink and he came in and helped us and provided steps forward. Super grateful for his help! Thank you!! Could not recommend one hour rooter plumbing enough!

Review 12 (2023-09-28 - Rating: 5)
Sean Harris arrived promptly and assessed the situation with great expertise. He took the time to explain the issues he found and provided clear and detailed recommendations for the necessary drain cleaning and maintenance. Seans knowledge and experience were evident, and I felt confident that I was in good hands.

Review 13 (2024-02-29 - Rating: 5)
Ian did a great job. He was professional and prompt. His team did miss one thing, but Ian brought it to our attention and remedied it right away. We felt he was honest and fair.

Review 14 (2023-12-05 - Rating: 5)
Great technicians, worked around our restoration company with ease, explained everything and showed me video of our drain. Made sure we were aware of all findings. I would recommend this company and highly recommend Sean. Great guy.

Review 15 (2024-03-05 - Rating: 5)
Ryan worked super hard to clear out ALL of the roots that were clogging our pipe—all 90 + feet to the sewer. Previous companies only punched a hole through the roots. Ryan cleaned out the entire pipe! Very happy with the work.

Review 16 (2022-12-23 - Rating: 5)
These guys were great! I had an emergency right before Christmas and they were able to send someone out right away. The fumo May provide a tracking link so I could see exactly when my service provider would arrive. Devin was incredibly helpful and not only fixed the issue, but also explained how future issues could be prevented. Highly recommend!

Review 17 (2023-10-20 - Rating: 5)
They came very quickly, were clear and knowledgeable. And clean! They diagnosed and fixed our plumbing issues quickly, and with transparent pricing. Even a one year warranty on the drain cleanout. We are impressed.

Review 18 (2024-01-31 - Rating: 5)
Ryan was very focused on the job at hand throughout the process. He explained everything as he worked and made me feel confident in the work he did. I would recommend him to anyone.

Review 19 (2023-08-15 - Rating: 5)
Ian Porter was on time, very professional and proficient. He worked fast, ensured all was working and made suggestions to avoid future issues. He had to work in two separate areas and both were spotless once finished. 5 stars! Happy with the results!

Review 20 (2024-03-04 - Rating: 5)
Devin was great! He diagnosed and fixed the problem quickly. After he completed the work, he checked the remaining drains for slowness. Devin was careful to explain the entire process.

Review 21 (2023-05-24 - Rating: 5)
Great company and great service! Not ideal having to re-line my sewer, but definitely recommend working with Alex and Dalshun. There was an issue in the installment of the liner, but they fixed the issue and handled the extra costs. I would work with them again! I barely know them, but felt like we were friends!

Review 22 (2023-12-29 - Rating: 5)
Technician was very knowledgeable and was very familiar with the sewer system in piping in the neighborhood. Recommended and efficient strategy using the high pressure treatment to clear the clog which was completed. The homeowner learned that they have cast iron and PVC piping, which was a relief to find out it was not lead piping. Would definitely use your service again.

Review 23 (2023-12-28 - Rating: 5)
Another stain issuecthat would have required more money is what Ryan found out. He helped the bathtub drain a little bit more but I would need to take out tiles from the other room to make it drain like new. Thank you Ryan, you lugged that heavy machine up two floors and went up and down to keep fixing the fuse box in the garage at least five more times! A lot of work and he kept me in the loop at all times.

Review 24 (2023-09-11 - Rating: 5)
Sean was very personal, friendly, knowledgable, and pleasent. He examed my drain and informef me that it appeared to have a new drain top, asked me if I having any problems and I told him that I hadnt and after he tested it informed me that he didnt have to do anything at this time and was extremely honest and only charged me a service call fee. Thank you for this positive experience!

Review 25 (2022-12-05 - Rating: 5)
Sean was super! Did a great job fixing a chronic problem with our tub and did a check-up on our main drain. His service gives me peace of mind about two issues in our home. Plus, Sean is a fun, engaging, kind person. Loved talking with him! Highly recommend Sean to you!

Review 26 (2023-03-04 - Rating: 5)
Becky was my first contact she was awesome understood the problem clogged toilet main floor I live with a person in a wheelchair no way to get him to other bathroom in basement. She put me in the schedule right away trip fee charge was so reasonable better than others. Devin Durfee was the plumber he arrived on time very professional, and personable understood the problem it was fixed in 15 mins I only wish that the cost to use just the plunger was a less, that being said I understand how the business work. Thank you and I will keep your number for future issues that arise. Great service from start to finish highly recommend will not be disappointed

Review 27 (2023-11-29 - Rating: 5)
Sean was professional, thorough, friendly and courteous as was your office staff.We would have no hesitation calling you folks again should the need arise.Thank you!Jerry and Rose

Review 28 (2023-07-07 - Rating: 5)
First of all, big shoutout to the One Hour Rooter team for my plumbing project:, Julia, Dalshun, Chris, Wong, Jordan and Jacob. Thanks to the professionalism, knowledge, and diligent work from these fine folks from OHR, my plumbing concern went from diagnosed to addressed in less than 24 hours.My garage drain had completely rusted through and the pipe leading to this drain had collapsed beneath the surface. This team of folks from One Hour Rooter skillfully diagnosed the problem, and coordinated their team to have the problem addressed and the drain ready for use in less than 24 hours from our first appointment, which itself was scheduled the very next day from when I called.Throughout this process, my concerns were handled, the process clearly and politely explained to me, and never once did the technicians involved stop working or hesitate in their job.I was referred to this team by a trusted source, and my confidence ended up being very well placed. I would not hesitate to call One Hour Rooter again if I had further plumbing concerns. They are some of the most reliable and hardworking folks Ive hired.

Review 29 (2023-02-16 - Rating: 5)
Devin was wonderful and cleared out roots from our main drain. They are very responsive and got out to fix immediately. I had a backup and water in basement since drain was clogged with roots. They cleared everything out and works great now. They have a guarantee also so will fix if any issues. The whole team was amazing.

Review 30 (2023-10-09 - Rating: 5)
Chris, Ryan & Sean gave me excellent service. The 3 were absolutely great & helped me fix a main drain issue on a 123 year old home. Highly recommend!

Review 31 (2023-06-19 - Rating: 5)
Very happy with the work I had done. Devin D really knew what he was doing and took his time to explain everything to me. Great customer service and I will continue doing business with them in the future.

Review 32 (2021-11-05 - Rating: 5)
Devin N was super nice, professional, answered all my questions and unclogged my kitchen drain quickly and efficiently. My appointment time frame was 2-4 but he was running ahead of schedule, so he even called to see if it was alright if he came early, which was great! Even found me some discounts to make it more affordable. Excellent service-thanks!

Review 33 (2023-05-12 - Rating: 5)
Thought services were expensive compared to past experiences with other companies. But Ian and Ryan both did an outstanding job of addressing my problems and getting everything working properly again. They were both really great to work with!!

Review 34 (2023-03-13 - Rating: 5)
Kitchen plumbing repair adviseIan is a really neat young manappreciated his help. Found out he is soon to become a dad and hope everything goes well for them.I will add Drey and Chris to the list.3 competent and very nice young men representing your company.please do all you can to keep them happy

Review 35 (2022-11-11 - Rating: 5)
Devin did a great job! He arrived roughly 15 min after my initial call, was professional, punctual, and affordable. Will be using this company for all future plumbing needs! Highly recommend

Review 36 (2021-07-22 - Rating: 5)
Sean was very friendly and helpful. He gave us all our options for unclogging our kitchen sink drain. Unfortunately, he didn’t have the tools to do what we decided on but set us up for a new crew to come the next morning. Devin & Jesus showed up right on schedule and did a great job hydro blasting our line out. Was a little messy but they cleaned it all right up and left it in perfect working order. They were both very friendly & conscientious. So happy to have our kitchen sink working again - thank you.

Review 37 (2022-10-31 - Rating: 5)
Devin was prompt and communicative. Text with photo and identifying information greatly appreciated. Devin performed the drain snaking quickly and quietly. He had recommendations for a long-term solution and went over them with me. Emailed all the relevant receipts and estimates. Very professional service. Would call them again.

Review 38 (2023-10-14 - Rating: 4)
They got here quick even on a Saturday. They had very clean equipment that they made sure didnt leave anything on my floors afterwards. And even though they didnt fix my issue (belive me they threw everything at it). It was still a good service.

Review 39 (2022-01-03 - Rating: 5)
Weve worked with One Hour Rooter for multiple services the past few years including sewer line repair and hydro jetting of our pipes. Recently, Devin came over to support with big clog in our Kitchen drain. He was professional and did a great quality job. Would definitely recommend for good service and warranty.

Review 40 (2022-10-15 - Rating: 5)
Sean was an absolute pleasure to work with. Nice, professional, and informative. He made it out to our house very quickly and was able to diagnose the problem in no time. Would absolutely recommend working with him in the future!

Review 41 (2023-09-28 - Rating: 5)
Sean did great work in replacing old rusty drain pipes, listened respectfully and answered my questions as I made my decision about how best to address the stopped up kitchen drain. It was a big job and he did what it took, called in extra help to get it all done in one day.

Review 42 (2023-04-17 - Rating: 5)
We were referred to them and they came out the same day and fixed our problem that day. Delshun was amazing and so very professional. We would use this company again easily.

Review 43 (2022-09-13 - Rating: 5)
Devin was very professional and knowledgeable. He could not completely fix the problem due to the blockage but made sure that I had someone coming back to unblock drains. He explained what he did and why he could not completely unblock.Chris came out the next day with equipment to unplug my basement washtub drain. He had another coworker with him as it was a 2 man job. They did get the drains cleaned but when I went downstairs after they left, found they had used some of my tools, hanging on pegboard by my workbench and just laid them on the bench, rather than put them where they got them. I do have several expensive tools. They also, left the water to my washer on. I explained that I always turn off the water going to washer to prevent burst hoses. They were both very pleasant and professional, but for the tools not being put back and water being left on.

Review 44 (2023-04-05 - Rating: 5)
Dalshun did another outstanding job! He came out and added enzymatic cleaner to my drain and inspected the main line. Identified one problem I need to fix -- my dehumidifier is draining corrosive water into my main drain and I need to install a part to fix it. He was excellent - so professional and fun to work with!

Review 45 (2023-05-03 - Rating: 5)
Ian was very helpful in the whole process of diagnosing what was wrong. He helped get all the information my insurance needed to get everything taken care of. I would definitely recommend One Hour Rooter and Plumbing.

Review 46 (2023-05-12 - Rating: 5)
Great Customer service. Due to larger issues, my problem could not be fixed at the moment, how ever we were given great feed back & information to to fix the problem. Plumber worked hard to address the issue. 5 of 5 stars for effort. Good Company.

Review 47 (2023-03-22 - Rating: 5)
Kitchen sink drain went down 50 ft. Unclogged all blockage. Devin was our repair person and he was fantastic! Explained everything he was doing in detail.Would highly recommend!

Review 48 (2022-12-15 - Rating: 5)
Tyler is 1 of the most considerate, respectful, hard working service person that I have ever had work in my house. (And Ive had MANY throughout the years.) My plumbing ended up having MANY complications. He took each one in stride and worked hard to solve them all without adding more expense, which I so appreciated. His dedication to doing the job RIGHT was a breath of fresh air. He also was so careful in my house and cleaned up everything. It was a TOUGH job and he stuck in there. I would have been exasperated. I am very impressed with Tyler and will request him if (but hopefully there wont be any more issues, though!) I have other plumbing problems. Again, so refreshing to run into such a considerate, hard working, respectful person.

Review 49 (2021-08-13 - Rating: 4)
Sean showed up within the hour and explained the different options for servicing my kitchen drain in an easily understandable way. Devin and Gavin came early the next morning at the very beginning of the service window and took about an hour to perform the drain cleaning. They were very courteous and professional.

Review 50 (2020-11-20 - Rating: 5)
Sean was our service provider today and I must say, it was one of the best experiences as a customer that I’ve ever had. Sean was knowledgeable, on time, honest, personable, and respectful of entering our home (considering COVID-19). The bulk of the work is scheduled to be completed tomorrow and I will post another comment after the work is completed. From my experience with Sean today, I wouldn’t hesitate to recommend One Hour Rooter to anyone!

Review 51 (2023-06-05 - Rating: 4)
Called them for a clogged sewer drain in the basement. They fixed the problem and then it clogged again a year later. There is a lifetime warranty so they came out and cleared the drain as well as finished putting in the liner, as well as replacing a section of pipe under the front yard. Apparently the liner was not finished the first time. It took a year, but the last crew, led by Jordan, was professional and got it finished quickly and inspected properly. No problems since then and dont expect any.

Review 52 (2020-11-11 - Rating: 5)
Very quick, very professional work. Sean and his tech team were above and beyond in their endeavor. He explained each step before it was begun, and made sure we understood what was being done. Sean is one of the most personable service reps we have ever met. Next time we need any work done, One Hour Rooter is at the top of our list.

Review 53 (2023-04-04 - Rating: 5)
While I think the price is very high I certainly cant find any fault with Ian or the guys who came to do the cleaning. They were very nice and professional. Everything was double checked for clear running after and everything was tidied up.

Review 54 (2020-04-09 - Rating: 5)
We had a bathroom sink that had been inoperable for a few months. We has someone previously come and try to get the water to drain. In addition, we tried many products (which we would NOT recommend). Unwilling to give up, we searched the Net and found this company. We read the reviews and other than a few whom had mentioned $$$ we were convicted. We called. From the time Andrew arrived to the time the work was finished it was less than 30 minutes. I believe his knowledge, experience and equipment made this a successful experience for us. We look forward to using them again if needed and would certainly recommend. As far as $$$ goes; as some would be curious to know...for the work that was done reasonable! As to the time that was used, let’s just say I should change careers ;-) Thanks again Andrew.

Review 55 (2022-10-15 - Rating: 5)
Sean, who quoted the job, was very knowledgeable and professional and has terrific people skills. I had complete confidence in his recommendations. The men who cleaned our drains were on time, efficient, and got everything working fine.

Review 56 (2023-04-08 - Rating: 5)
Sean came to do a video inspection of our main line. He was professional, courteous, and informative. He patiently answered my questions and submitted a timely estimate for work.

Review 57 (2023-05-13 - Rating: 5)
We knew we had a slow drain issue. Little did we know it was a back up / disaster waiting to happen. Thanks fellas. And thanks as always comfort matters. You saved us time and an inevitable mess. Crisis averted. 😅. Perfect work per the usual.

Review 58 (2022-01-08 - Rating: 5)
Sean did a great job explaining my options to my particular plumbing issues. When the team came to fix my pipes they were efficient and professional. I would definitely recommend working with One Hour Rooter for all future plumbing needs.

Review 59 (2022-08-14 - Rating: 5)
Eric and his team were amazing. Helpful, professional, they showed up shortly after I contacted them on a Friday afternoon and were able to identify the problem and then replaced the broken pipe and repaired the basement floor! Would definitely recommend them to my family and friends

Review 60 (2019-02-18 - Rating: 5)
My toilet was stopped up. Ken F. came and explained the possible scenarios and the charges for each. He was very nice and explained what he was doing. I needed same day service and it was no problem. Prices are reasonable too. He cleaned up when he was done. I highly recommend them.

Review 61 (2022-12-04 - Rating: 5)
Tyler Roering from One Hour Rooter and Plumbing was a great great technician. I highly highly recommended! He act a very professional and he is a very hard worker. He diagnosed the issue very accurately and solved my house plumbing issue very quickly. I called other services (Discount plumber) just came and put a camera and give us a failed information, and they had over charged us. Tyler Roering from One Hour Rooter and plumber give a reasonable price and very respectful person. Overall, I highly highly recommended Tyler Roering!

Review 62 (2022-08-31 - Rating: 5)
On the initial visit My tech was Ray (RJ) was extremely knowledgeable, professional, and friendly. I would recommend him to anyone.Gavin +1(didn’t know the other technicians name) were efficient and professional and got the job done fast.

Review 63 (2023-06-07 - Rating: 5)
Ian came out to do an initial inspection and ran through all of my options with me. He was very professional and personable. I would definitely recommend this business!

Review 64 (2023-10-17 - Rating: 5)
Ian went above and beyond I had a clog in my basement underground, at one point thought we might have to break the concrete because of a broken pipe but Ian was determined and save the day and with hard work and detication got it unclog and and saved me thousands of dollars..and I cant thank him enough .I would recommend this very skilled and professional gentleman to anyone..he does quality work and is very good at his job..Thank you again for a job well done and a very happy customer.

Review 65 (2021-06-17 - Rating: 5)
So far have had them analyze problems with slow drain and back-ups. Will have them replace and clean out the main line tomorrow. Sean was super knowledgeable and efficient, plus he was very friendly. He analyzed the problem quickly and arranged to have the work done soon.

Review 66 (2021-01-07 - Rating: 5)
Sean came to my house to unclog my bathroom sink drain and it turned into a bigger job than was anticipated. He also ended up replacing one of the traps and unclogging the bathtub drain. He was very pleasant and professional. Answered all my questions and I now feel a lot better that I had that work done. I totally recommend this company.

Review 67 (2022-05-13 - Rating: 5)
Devin is very personable, knowledgeable, and did a great job assessing my main sewer lines condition and explaining my options: 1) scouring the drain to remove roots every year or two going forward...or 2) scouring and re-lining the main with a nylon/epoxy blend that, once cured, would be a new one-section pipe warrantied to be free of root intrusion for decades to come! He gave me an estimate, and explained the various financing options. Not sure which company to use, but Devin gave me a VERY favorable impression of One-hour Rooter!!

Review 68 (2022-09-27 - Rating: 5)
Dalshun Davis was fantastic. He was extremely thorough and answered all of my questions. This was our first time with One Hour Rooter. We will definitely use them again and will recommend them!

Review 69 (2020-10-21 - Rating: 5)
Sean was very professional with his service while also being friendly. He was right on time, fixed the problem quickly and alerted us to a major issue that would need to be addressed soon. We highly recommend their services.

Review 70 (2017-12-28 - Rating: 5)
Very respectable business. Called one hour rooter with a issue with the plumbing in my basement. Shortly After I called they sent a gentleman named Jordan out to my house. He was very professional as well as insightful and patient with me, considering I had know idea what was going on. He explained very well the different scenarios that could have caused my plumbing issues as well as a solution to fix it at a affordable rate. I was worried there would be a mess to clean up afterwards. He did a fantastic job cleaning up after himself and the area he was working in. After he left it was as if he was never here. Thank you Jordan and one hour rooter for your fast services and friendly certified staff. If I need any other work done In the future I defiantly know who to call. Highly recommended

Review 71 (2022-08-25 - Rating: 5)
We have used One Hour Rooter many times in the past. They have been above and beyond every time we use them. From plumbing repairs, drain cleaning and now sewer repair. Jordan was out today to inspect our sewer and give us an estimate to line it. He is a true professional. You cant go wrong using these guys. I cant thank you enough One Hour Rooter.

Review 72 (2022-09-13 - Rating: 5)
Chris and Sean were both A+ from the top on down. Very professional, kind, and courteous. I have used One-Hour Rooters services prior and will use them again in a heartbeat should I ever need to!

Review 73 (2022-05-11 - Rating: 5)
Devin was dispatched to our house to investgate a floor drain backup and possible main drain blockage. He arrived within an hour of our call for service, quickly identified and cleared a main drain block and scoped the drain to confirm no damage. He was very careful handling equipment in the house and wore shoe coverings to keep our carpet ckean. Devin reminded us that there would be no service charge becsuse One Hour had previously installed a drain liner which was still under warranty. One Hour and its service technicians are the best weve ever worked with -- we will call them for all of our plumbing drain needs.

Review 74 (2022-11-08 - Rating: 5)
My kitchen sink was clogged and draining very slow, after my brother tried for 4 hours I call and had Rooter Plumbing Drain Cleaning Sewer Repair come out and after a little over an hour it was working and I got the call it is working and all clear. Thank you , Thank you, Thank you. I am a woman living home alone and so many time I am taken advantage of due to be a woman alone, yes my brother was there but he did a great job and saved us a lot of money.Thank youMary

Review 75 (2022-09-23 - Rating: 5)
Devin was awesome - we had him do a camera inspection of our sewer line. Super diligent, knowledgeable, and friendly; we’re planning to have one hour install the sewer liner. Thanks

Review 76 (2021-01-28 - Rating: 4)
Day 1: preliminary review of work in progress. We contacted One Hour Rooter indirectly as a result of calling to MSP Plumbing with whom we have worked well in the past. On this call, they informed us that they now partner with One Hour Rooter on clogs. Sean came within the advertised window. He was very personable, seemed knowledgeable, and gave a reasonable assessment of the issue, though there was a bit of an up-sell on services, and an upfront request for a review in exchange for a small discount seemed a bit odd. He was upfront about what was and was not possible given the time of day. Anyway, he was willing to try a low tech approach to the problem first and showed reasonable evidence of why something more drastic like jetting might be required. He left the work area quite clean. I will add that I am uncertain of the communication between MSP and One Hour. MSP promised same day service - One Hour was less certain in the dispatch call. It all worked out, but I sensed a little misalignment in the communication.Day 2 Follow up: the crew arrived in the promised four hour window. The were quick, courteous, and asked for a review of the issue so nothing was lost between visits. They left the work area reasonably clean. A couple of small quibbles: there was no call ahead, so we weren’t completely ready for them. They also came directly to the side door, which on the one hand was good because that’s where we would have directed them, but on the other hand, increased the possibility of us missing their arrival. When all was done, the clog was cleared properly.

Review 77 (2019-11-25 - Rating: 4)
Originally called them in July for a blocked drain (any drain anytime 99) says the website. I ended up being sold a $1,700 hydro jet cleaning that came with a warranty. Since July Ive needed to call them 2 additional times. On my latest go round I called One Hour rooter with inches of water in my basement. I was offered an appointment 48 hours later. I talked my way to an appointment only 1 day later (so the one hour in your name? Total BS) my appointment windows comes and goes and I dont hear anything. After calling back in I learn that no one would be available until after 2pm. My family cant flush their toilet. My wife has to shower at the community center. This service is unacceptable. The price seems great at first, but its not worth it in the long run. Call a company values your time.Edit: I have changed my review from 1 to 4 stars. I did receive service on Sunday evening. Both the Manager and the Tech (Ray and Bailey) were professional and courteous. They honored my warranty, and even offered to refund my warranty towards a larger service that my home will eventually need.I would do business with them again, but ultimately, the service did take too long to warrant 5 starts.

Review 78 (2021-02-13 - Rating: 5)
Sean was great and very professional. He was able to quickly assess our problem, solved it, and gave us some tips on how to prevent the problem from happening again. The repairmen was also great, thank you for saving our Valentines weekend!

Review 79 (2021-04-16 - Rating: 5)
Sean was extremely friendly and informative. He gave us a series of options for how to tackle our issue so that we could determine what worked best for our budget. Highly recommend!

Review 80 (2022-01-23 - Rating: 5)
Devin was our technician. He came out during a really busy time (Minnesota winters are tough on drains) and did an excellent job. Gave lots of good advice to ensure he (or someone else) didn’t need to come out for this problem, but if we ever have another plumbing issue, we’d be happy to get him or anyone from the team at One Hour Rooter and Plumbing.

Review 81 (2022-12-14 - Rating: 5)
Devin was extremely helpful, thorough and professional in helping to diagnose the issue with my main water line. He explained my options in detail and worked to offer me the best solution. Very pleased with the service.

Review 82 (2021-10-08 - Rating: 5)
Devin came out to unclog my kitchen sink. He gave me a fair price was nice and knowledgeable. I will reccomend him to anyone who needs their drain cleaned. Thank you for all you did for us!

Review 83 (2023-09-21 - Rating: 5)
Ian diagnosed the problem then discussed options for repairing our clogged sewer line. He asked if we had any questions and did a great job answering those we did.

Review 84 (2021-08-07 - Rating: 5)
Andrew came to help quickly. He was honest about his thoughts on our kitchen sink issue and gave us a few options to go to at a fair price. Overall he managed to clear the drain and more so.

Review 85 (2018-07-24 - Rating: 5)
One Hour Rooter continues to impress me with their customer service, prompt times, and overall service. Ive used them multiple times and have had zero issues with any aspects of their company. Ill continue to use them going forward for all my plumbing needs. Great company with a hard working team.

Review 86 (2021-07-03 - Rating: 4)
Sean came out to assess my slow floor drain and gave me a couple of solutions with pricing. He was very friendly, punctual and professional.I chose to go with the hydrojet service, its a bit more expensive than a manual snake service but the drain will remain clear for a long time.Darrell came out about 20 minutes later and performed the hydrojet service. He was able to successfully clear out the drain and did a thorough job. He cleared out the entire line all the way to my septic tank and actually ended up getting his hydrojet line caught in the tank entrance. We were able to get it untangled and he pulled it back in, he checked once more to be sure the drain line was fully cleaned out.Overall, One Hour Rooter did a good job despite getting a little tangled up in my septic tank.

Review 87 (2023-02-01 - Rating: 5)
I’ve dealt with a lot of plumbing companies in the past.and this was by far my best experience. . The technicians were friendly and professional and the service was excellent. If you’re in need of plumbing services, do yourself a favor and call One Hour Rooter & Plumbing first, you won’t regret it!

Review 88 (2023-03-28 - Rating: 5)
The responded quickly (before an 18 snowfall) and were able to get our sewer line open quickly. They did a video of our sewer line and discovered the pipe had a partial collapse and would need additional work. They worked with our insurance company and were able to do the repair without digging up the yard! Everyone we had contact with was very friendly and helpful! I would recommend them to anyone!!

Review 89 (2022-07-12 - Rating: 5)
Kevins level of service was beyond expectations. Very informative, recommended preventative maintenance techniques and provided coupons if I decided to go with any of his suggestions. Definitely not pushy trying to upsell me. Id definitely use this service again.

Review 90 (2022-06-29 - Rating: 5)
Incredibly responsive. Great service. Technician gave great followup tips to ensure I do whats right for my pipes in the future. Communication was top notch. Absolutely fantastic experience!

Review 91 (2022-03-06 - Rating: 5)
Devin was very professional. He was very clear on my options and the difference in costs. No high pressure to do the most expensive option, appreciate that. He left the area around the laundry room drain cleaner than when he came.

Review 92 (2023-03-28 - Rating: 5)
Used this service for toilet service. Very reasonable they waved the trip fee as stated. Ian was professional and friendly and even took his shoes off when entering the home. Will definitely use again.

Review 93 (2020-11-14 - Rating: 5)
Sean and Eric did a great job fixing our main line back up caused by items flushed by the previous home owner. The camera came in handy as we hydro-flushed and fished out the trouble so we can rest assured it wont back up again! both Sean and Eric were extremely knowledgeable, professional and service oriented as we sorted out how to best solve the problem even before we knew what it was...I highly recommend them!!!

Review 94 (2021-11-05 - Rating: 5)
Devin came to our home to fix a blockage in our kitchen sink that wed been struggling with for DAYS. Devin started by listening to what we had been noticing and what wed already tried. Devin then stayed until he was able to fix the block and went out of his way to demonstrate that it was fixed. Devin was friendly, professional, and incredibly helpful! :)

Review 95 (2021-12-24 - Rating: 5)
Devin was on time, explained our options for the clogged drain and the costs. Tried the least expensive snake the drain option first and thankfully that worked. He was in and out in 30 minutes. Very relieved and happy with the service.

Review 96 (2021-11-26 - Rating: 5)
Devin was highly professional and knowledgeable. He took time to explain the service and was wonderful to work with. Clearly explained the differences between snaking vs hydro-jetting. The clogged sink is working again perfectly.

Review 97 (2017-05-11 - Rating: 5)
Great Company! My husband and I helped my mom find someone to fix her mainline! Jordan went out and did an awesome job! Every time we called, Cori was very kind and extremely helpful! Put us at ease with any concerns! Thank you! We will never call anyone else!

Review 98 (2023-05-17 - Rating: 5)
Devon did a really good job. He found the clean out and found no problem. He also told me about the garbage disposal and it was clean. He’s a good man. Thank you

Review 99 (2022-12-20 - Rating: 5)
Sean is very kind as well as very knowledgeable. He assessed our situation and he has 2 people come over to do the work this afternoon. We will need a new drain in the basement and the line to the sewer blown out.

Review 100 (2023-05-30 - Rating: 5)
Absolutely the nicest group of people. Very professional, offered multiple job options and seemed genuinely sorry to have to bear bad news. I felt he was upfront and honest.

Review 101 (2020-12-10 - Rating: 5)
Such a great customer experience! Sean came to our house today and was so cheerful, knowledgeable, professional and helpful! He solved our problem joyfully. Highly recommend.

Review 102 (2021-04-22 - Rating: 5)
Had One Hour Rooter out to fix a slow draining kitchen sink line. Professional, punctual, and friendly. Received estimates for three different approaches to unclogging the drain and the level of effectiveness and longevity of each approach. My questions were answered and I appreciate the clear communication. Thank you.

Review 103 (2022-11-22 - Rating: 5)
Alex and his co-worker did an awesome installing a sewer liner in our main line in South Minneapolis! They arrived mid-morning and were done before 2pm with the 50 foot liner install and city inspection. They got the liner within one inch of the main sewer line.

Review 104 (2022-04-03 - Rating: 5)
They had to come out multiple times to get our pipes ready for the liner or to the city sewer. Everyone was always very helpful explained everything and did the job very well. Even the staff at the office was great. Very timely responses and always willing to help.

Review 105 (2017-03-31 - Rating: 5)
Josh was great!!! We had a really tough clog that another company walked away from. We called One Hour Rooter and Josh came out. He was prompt,professional and got the job done for us. We will definitely use him again.

Review 106 (2018-12-13 - Rating: 5)
One Hour Rooter did a great job today. Steven B was the technician and he was prompt (called ahead when he was 30 minutes out from my house), clean, and courteous. Most importantly he did the job right and even seemed to go above and beyond to make sure the drain was completely clear. I would definitely use OHR again and recommend to other people.

Review 107 (2021-06-30 - Rating: 5)
Sean was very knowledgeable and professional. He was friendly and didnt seem disgusted, like I was while removing the clog. We will use them again if needed!

Review 108 (2018-12-14 - Rating: 5)
We had a wonderful experience with one hour rooter. Eric showed up right when he said he would and answered all our questions. Solved our problem in a timely fashion and was very respectable. I would definitely recommend him to anyone!

Review 109 (2022-06-21 - Rating: 5)
Sean was perfect! His arrival was prompt and the service was wonderful. Quickly diagnosed the issue and communicated everything clearly. Would recommend!

Review 110 (2023-08-22 - Rating: 5)
Devin went above and beyond to help us figure out and solve our issue. He was extremely professional and outstanding at his job.

Review 111 (2022-12-01 - Rating: 5)
Dalshun was prompt and personable. He detected what was wrong within the first few minutes of being here and gave multiple options and even some additional tricks to keep things from happening again. Would highly recommend!

Review 112 (2017-03-20 - Rating: 5)
Great Service Same Day Repair. Fix the issue another plumbing company caused. Friendly Tech, Explained everything and Cleaned up after better than when He arrived. Thanks Rob for making sure the clog was gone before you left.

Review 113 (2017-12-14 - Rating: 5)
The service and workmanship was first class from beginning to end. I had a backed up drain pipe. Rob came an hour after I called and diagnosed the problem. That afternoon Ben came to replace the corroded pipe. Ben dug into the floor, removed the old and put in the new. He was careful to remove all the damaged pipe and connect the new pipe to strong pipe in the system. Finally he concreted over hole and made it flush with the floor. Ben did an excellent job. I recommend One Hour Rooted with full confidence.

Review 114 (2023-05-01 - Rating: 5)
Sean did a great job! Very professional, went above and beyond. Listened to what my concerns were and helped me solve them.

Review 115 (2023-10-05 - Rating: 5)
Devin was very kind and answered all of our questions. He was clear about what needed to be done and why and got us scheduled for the next morning for fixes.

Review 116 (2023-01-04 - Rating: 5)
I would definitely recommend this place to anyone looking for drain or plumbing services. Devon was very efficient, honest and hard working. Devon got the job done and I was very satisfied with the timely manner and quality of service I received.

Review 117 (2023-11-29 - Rating: 5)
Sean was knowledgeable, professional, courteous, and trustworthy! I hope to have him out in the future when im in need of a plumber!

Review 118 (2022-11-13 - Rating: 5)
The main sewer line from the house to the curb was clogged with tree roots and Tyler spent four hours cleaning and assessing the issue. He did a great job and was thorough in explaining our future options.

Review 119 (2023-02-17 - Rating: 5)
He was knowledgeable and helpful along with the prompt and not full of sh8!!Good dude made the situation better with professional care and experience! Love 1another and helping each other THATS what were here for.

Review 120 (2023-08-22 - Rating: 5)
Ian was honest, personable and respectful. How he could get his giant equipment down my basement stairs is still a mystery, but we’re glad he did.

Review 121 (2017-03-09 - Rating: 5)
We called to have them come out to clear the drain. We were given a time frame of 4-6PM. Rob arrived just after 5pm. He was having a lot of trouble getting the drain to clear but he kept at it. Finally after the third try he was able to clear it. He really worked hard and we were thankful he was willing to take the extra time to get the problem solved. We have used you in the past and will continue to use you in the future. THANK YOU!!!

Review 122 (2018-07-13 - Rating: 5)
A few days ago I posted a review that I am now deeply embarrassed over and just removed. Yes... we did not get off to a great start and it ticked me off. THEN...they stepped up. They simply blew me away! I have NEVER seen such customer service in my life! I will never call any other company but these guys. All I can say is thank you!

Review 123 (2017-12-07 - Rating: 5)
We called One Hour Rooter today, as our lab sink was severely clogged at our dental practice. Jordan, our plumber, was timely, courteous, and friendly. He took the time to explain the procedure and make recommendations for future maintenance and prevention. We will continue to use One Hour Rooter for all of our plumbing needs. Highly recommend!

Review 124 (2018-07-02 - Rating: 5)
Ray arrived quickly and was very friendly. He kept me informed of all that he was doing. The job was nasty and he got it done right! I would recommend him to family and friends.

Review 125 (2021-10-30 - Rating: 5)
My appointment was scheduled quickly and Devin was personable, professional, and capable. The work was done well and Devin left our space clean and put back together.

Review 126 (2020-08-17 - Rating: 4)
They were a little overpriced; however, they were out there the same day. They dont give you a quote over the phone - I suspect this is because they are higher than their competitors. If you go on to their website you will find a coupon - their base price was around $375.00 for one drain. It does include a 6-month warranty. I was a little disappointed that only some of their technicians have cameras to inspect the drain.

Review 127 (2022-06-11 - Rating: 4)
They were great. Professional, personal and neat. Explained all to me. Told me what I needed and best results for my service line and drains. Pleased with results and helped with insurance requests.

Review 128 (2020-09-03 - Rating: 5)
Sean H was great today! I called at 6am. He was her by 9am. Job was done by 10am, He fixed two toilets. One had an overflow problem. The other couldnt flush properly. Outstanding job!

Review 129 (2023-05-15 - Rating: 5)
Sean (1st visit) and Jared (actual job) did a great job. Were timely, kept me appraised of what was going on, and did not leave a big mess. Thanks !

Review 130 (2018-08-29 - Rating: 5)
Ray and crew out of the Maple Grove office are very knowledgeable, good communicators and nice people. Ray explained everything and I understand the issues with our home, and what’s required to fix it. I can recommend one hour rooter without hesitation.

Review 131 (2018-08-04 - Rating: 5)
About mid-morning on last Thursday I called One Hour Rooter to have our clogged floor drain unplugged. They arrived promptly. However, not only was the drain clogged but the cast iron drain was completely corroded & needed to be replaced with PVC. We were quoted a price & given a senior discount! Another crew showed up about 2 hours later & did the replacement. So everything was completed in an afternoon!This may sound silly but I was also impressed with their clean, shiny vans!Tom D, Minnetonka

Review 132 (2023-11-02 - Rating: 5)
Devon was amazing! Helped me with all the questions I had took time to answer them & also took time to explain to me what my problem was.

Review 133 (2021-07-31 - Rating: 5)
We called one company and the never showed, so we called Rooters, and they were here that day. Two incredible guys, Devin and Chris, we’re kind, professional, thorough, and did an excellent job at fixing the problem.

Review 134 (2023-12-28 - Rating: 5)
Did a great job fixing my issue in a very timely manner, will definitely call them again if i have other issues

Review 135 (2022-06-07 - Rating: 5)
Sean is an AMAZING plumber! Extremely professional and very friendly. He was also very patient and explained everything that he was doing. I highly recommend these plumbers

Review 136 (2023-08-16 - Rating: 5)
Devin and Chris did excellent work for us. They diagnosed our problem. They cleared the sewer and installed a new toilet.

Review 137 (2020-06-20 - Rating: 5)
We had a sewer backup over a weekend. A One Hour Rooter team fixed the problem within 24 hours, on schedule, and did a fine job. They were responsive to questions and concerns. If I need more help in the future, I will contact them.

Review 138 (2022-10-18 - Rating: 5)
It coast more theni can I can afford on my fixed incomr. But they here very respectful to me and worked very hard to get me back on he wasnt leaving me until my toilet was fix Im very disabled and Tyler mad me feel assured.

Review 139 (2018-10-19 - Rating: 5)
Hello My name is Al Coleman and I live in Maple Grove Mn.Over the years Ive had what is called chronic stopped up kitchen sinks drain and garbage disposal.The prices for repairs varied a great deal, most of them over and above the initial quote.Now you may note that none of the previous repair men never gave me a guarantee which to me means that they will back up the work. Kind of Old School.... SMARTNow I would recommend One Hour Rotter and their crew Eric and BenThey came early which I liked. They got the job done and they were out of here in a short period of time.On my rating list I would give them five stars!!!Cheers

Review 140 (2018-12-14 - Rating: 5)
I had an excellent experience with One Hour Rooter, they diagnosed the problem quickly and got the job done in a timely manner. Eric was very helpful and kind. I would defiantly recommend him for a job!!

Review 141 (2023-10-13 - Rating: 5)
Devin the technician was great! He answered all of my questions and worked expeditiously to resolve my drain issues.

Review 142 (2023-11-09 - Rating: 5)
Sean was very professional, easy to talk to , and transparent. I enjoyed working with him.

Review 143 (2024-01-30 - Rating: 5)
Very pleased with my service. Ian was pleasant and very knowledgeable. I would use them again.

Review 144 (2023-11-15 - Rating: 5)
Fast and friendly service. Arrived on time, explained in advance everything they needed to do to make the repair. Would recommend to others!

Review 145 (2022-11-30 - Rating: 5)
We were very impressed by the equipment that was used, and by the skill of the operators. It was fascinating seeing the inside of our sewer pipe, and the way the water jet removed the many tangles of roots along the entire distance from our laundry room to the main sewer.

Review 146 (2024-01-11 - Rating: 5)
Chris did an awesome job. Unfortunately he had to come back a second time but all is good now.

Review 147 (2023-03-11 - Rating: 5)
I was very pleased with the work Sean did for us today he fixed our problem and was in and out on a timely manner he was very polite and knowledgeable.

Review 148 (2017-03-24 - Rating: 5)
Outstanding service. The tech, Rob, was really friendly and easy to talk with. Made a 3 day job for myself look easy in 3 minutes. Would defiantly use their service again.

Review 149 (2023-03-24 - Rating: 5)
Ian, the repair technician, provided a detailed assessment of our case. Unfortunately, our repair needed extensive work we couldn’t complete at this time. But we got a good explanation of the problem.

Review 150 (2022-10-06 - Rating: 5)
Devin Durfee, and Chris Canady and his co-worker (I neglected to ask for his name) did a wonderful job mitigating my floor drain as best they could! I say mitigate because the pipe needs repairs, but getting it hydro-jetted is better than leaving it for the next while.

Review 151 (2022-06-23 - Rating: 5)
I have a return in my home, Sean came use a camera inside the pipes and explained everything to me. Very professional. And not expensive like other companies. Thank you

Review 152 (2021-06-11 - Rating: 5)
I needed a Hydro-Jet flush of my kitchen sink drain due to overloading my garbage disposal. Devon and Jesus arrived the next day and were very professional in clearing out build-up in my 50-year-old pipes. This was more expensive than I expected, but was well worth it to ensure easy flow for a long time to come.