Hero Plumbing, Heating, Cooling, Drains, Ducts & Electrical

Located in Minneapolis, Minnesota

Address: 10900 Hampshire Ave S Suite 120, Bloomington, MN 55438, United States

Phone: +1 612-504-1620

Rating: 4.7

Services

Identifies as veteran-owned
Identifies as women-owned
On-site services
Language assistance
Repair services
LGBTQ+ friendly

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-03 - Rating: 5)
I wanted an exterior in-use weatherproof outlet installed in front of my home that was tied into an interior outlet so I could plug in some Christmas decorations in my landscaping. My technician Caleb came out and gave me an estimate that was very reasonable compared to the estimates I received from two other electrical companies. He didnt have the kind of outlet in his stock that I had in mind, (Im very picky), but we found one from a big box store and he used that one. I had to make two appointments because I live in an Association and needed to get approval from our Board of Directors before he could do the work. Caleb was on time for each appointment. He was very knowledgeable, pleasant to work with, and was done in about an hour! (The previous electricians I had estimates from said it would take two technicians two hours to complete the project). I would definitely recommend HERO and Caleb for Electrical work.

Review 2 (2024-11-15 - Rating: 5)
We had a intermittent furnace issue. We called Hero and they came out to look at my 30 year old furnace and air conditioner. The cost of repairs was more than I was willing to pay for repairs. So we got a great deal on replacing both furnace and air conditioner. The next day 2 service people showed up and installed everything in 8 hours and didn’t leave till all was operational. I would recommend Hero to my friends and family.

Review 3 (2024-07-16 - Rating: 5)
Second time talking to Tyler, and he has been great on both occasions, even when I need tons of extra info and reassurance. Gave a range of options from band-aids to overhaul, though thankfully we did not need rewiring. Took the time to explain and re-explain, which helps so much in the face of some pretty significant repairs. He was also happy to make tweaks to the estimate based on what we needed to prioritize. Our project isn’t done yet, but I am feeling comfortable and confident about the quality and service that will come with it.UPDATE:Tyler, Nick, and Brett came to do the work today. I okayed the estimate Friday 7/12 and they were able to do the work the next Tuesday 7/16. We were first on the schedule, and they got here exactly when promised. Tyler walked us all through the estimate, then Nick and Brett were here for just over 5 hours working separately and together doing all the big and small things we needed. They checked in with me on whether I needed a generator set up while they worked, and whether I was ready for them to kill the power. They were super nice, patient with my dog’s supervision, and the work they did seems great. Things that didn’t work do, and things that were replaced look shiny and new. Bonus: our new circuit panel is even labeled so we don’t have to play guessing games as to which breaker runs which room anymore:) Not to brag or anything, but we appear to have a fully and properly functioning electrical system!

Review 4 (2025-01-07 - Rating: 5)
Max did a wonderful job. He was very professional and he completed in a timely manner. There wasnt any mess at all either. He was very sufficient with what he does very friendly as well. We cant wait to use our new furnance! Highly recommend! He was our hero!

Review 5 (2025-01-08 - Rating: 5)
Lucas was awesome. He fought a rusty crusty drain pipe before victory. Our water runs smooth and clean again. 10/10 very nice and respectful. Hope we dont have to but if we need a plumber again wed be happy to have him show up.

Review 6 (2024-11-27 - Rating: 5)
Andrew G was our technician . The shower downstairs was losing water pressure and it was discovered that our hot water heater needed replacement. So today he put the hot water pipe where it should go to shower, along with the cold water pipe. Now I can use the shower without worrying about losing pressure. And I have the peace of mind with new hot water heater, too. This technician Andrew deserves a raise . He even walked me through the process afterwards.

Review 7 (2024-12-05 - Rating: 5)
Hero Plumbing did a fantastic job! Jeff Super from Hero showed up on time and then spent time with me to walk through the estimate and answer all my questions. He was great at letting me know exactly what needed to be done and presented me with service options and then gave me time to decide what I wanted to do.Jeff clearly enjoys his job and his years of experience and expertise were evident with his excellent craftsmanship. The work he did was very impressive and he finished sooner than expected, which was appreciated. Throughout the whole service visit, Jeff demonstrated great communication and customer service skills. I highly recommend Hero Plumbing and Jeff in particular. Thanks Jeff and Hero Plumbing for your great work!

Review 8 (2024-11-15 - Rating: 5)
Matt was so kind and knowledgeable. He quickly identified the problems with our toilet and gave me a tip to keep it in good working condition. He fixed it so fast, even though it was a tight space. So worth the call! Thanks for the great job.

Review 9 (2024-12-21 - Rating: 5)
Hero plumbing helped us when we had a plumbing emergency before our travel trip. They were able to accommodate our need quickly, and senf a technician out the next day.Bill Busch was our technician, and he was fantastic. He asked questions about the issues we were having, shared what could be causing the issue, and then his plan to diagnose the issue and get to root cause. Once he diagnosed the issue, he was very clear on the repair plan and total cost. He was over for about 2 hours, start to finish. He completed the repairs that day, which we so appreciated before our trip. He maintained great communication throughout his visit. Would highly recommend Bill!

Review 10 (2024-11-07 - Rating: 5)
Nathan installed 3 light fixtures for me, and he did a fantastic job! He put in all the light bulbs and took the old fixtures with him. Super nice and courteous! Highly recommend!:)

Review 11 (2025-01-06 - Rating: 5)
Gage did an amazing job! He came out and did a major plumbing installation late night on a weekend. The whole time, he went above and beyond to make sure our system was good moving forward. Extremely knowledgeable, and helpful in explaining the background of what was going on. Really appreciated!

Review 12 (2025-01-02 - Rating: 5)
Mike was top notch to work with. Very organized & knowledgeable. Called ahead to see if the store had parts he needed for the repair & also picked up another part, he might need, and he did. Saving another trip & time. The furnace is working & the house is warming up. Many, many thanks!! Mike is an awesome employee🙏

Review 13 (2025-01-06 - Rating: 5)
Chris Davis crushed it! Best and fast service we have had with for our furnace. Awesome knowledge base on everything from furnace, water heater to electrical. Super friendly and honest, was easy to work with and understand. I would recommend Chris Davis to anyone.

Review 14 (2024-12-31 - Rating: 5)
The technician Brady was extremely knowledgeable and provided great customer service. He replaced my thermostat to help get my heating working again. Hero is a superb company. I was able to reach someone easily and schedule a service call for within 24 hours. They called me day of when Brady was less than an hour from my home. Highly recommend this company for your HVAC and plumbing needs.

Review 15 (2024-08-29 - Rating: 5)
Hero Plumbing services have always come through with top tier service and professionalism. Our tech Pat McDonald helped us out a ton replace some ancient shutoff valves in our home and provide new feed lines to our brand new sink! Would definitely recommend for any plumbing needs!

Review 16 (2025-01-05 - Rating: 5)
First off sorry that it’s coming up under my daughters Google account. I don’t know why that is happening.Jake did a great job and he also provided great customer service clearly stating what the issue was and a diagnosis of it and completing the repair in a very timely manner. Jake’s customer service skills are what we’re missing in our society today. Great job.

Review 17 (2025-01-02 - Rating: 5)
Mike the electrician was awesome! He quickly diagnosed the problem and fixed it quickly at a very reasonable cost. I was impressed with the knowledge he shared with me as he worked on the issue. He was also extremely personable. Very highly recommended! Thanks Mike

Review 18 (2024-12-27 - Rating: 5)
Andrew Gilbert came out to do some plumbing and ended up needing a hot water heater replacement. Everything went great. Was able to get service same day at a good price. I will be sticking with Hero home services in the future.

Review 19 (2024-12-31 - Rating: 5)
This is our second time needing to call a plumber for our toilet problem and our third time calling Hero. They werent able to help us out with our emergency sewage backup the first time we called with the toilet problem, but were able to get out to us this time and helped fix the problem quickly.Nico was apologetic since he was late, but knowing the roads were bad due to the heavy fog, it was understandable. He explained everything and assured my mom that we wouldnt have been able to fix it ourselves. He even tried his best to give my elderly mom the best deal with using coupons!Hero is now the only business that we will call for our plumbing needs (and heating, if we get there with our old house)!

Review 20 (2024-12-10 - Rating: 5)
Jeff Super is very professional and friendly . I own Rhondas Wags and Wiggles dog grooming. I wanted a tub installed asap. I called Hero plumbing. They listen to what I needed done. They came over the same day I called. Jeff had my tub up and running fast. . Jeff explained the choices of installment to me. Then I decided the best plan. Jeff is a excellent plumber.Thank you so much JeffRhonda Murray Zimmerman.

Review 21 (2025-01-04 - Rating: 5)
Hero literally saved the day for us!! We had our sewer backing up into our house, a leak in our main water line coming into our house and our furnace go out all within 24 hours! They were fast, professional and knowledgeable. The customer service from all the technicians we worked with (and trust me there have been plenty with these issues!) was OUTSTANDING!!

Review 22 (2024-12-30 - Rating: 5)
Scott F. was fast and efficient. He answered all of my questions about our toilets. I also appreciate how quickly they were able to be at our house.Matt W. was also fast and efficient. He answered all of my questions about our loose faucet. Matt was also able to get to our house quickly.I would recommend Hero and their technicians Scott F. & Matt W.

Review 23 (2024-12-25 - Rating: 5)
My furnace was leaking water. Called Hero on Christmas Eve day. Did not expect help but within minutes Hero schedule Mike Wiley to repair immediately. He arrived on time. Fixed the leak. Explained what to do in the future. Excellent communicator. Went above and beyond. Im not exaggerating.

Review 24 (2024-12-17 - Rating: 5)
Hero did great work! Made the appointment the night before as we had a leak in a pipe, they responded right away. Andrew did great work even made friends with our daughter g Lucky. Would reuse Hero again and recommend to others needing service.

Review 25 (2025-01-08 - Rating: 5)
Bill was fantastic!! Very professional and knowledgable.I have been so impressed with Hero. I called yesterday and services completed the next day!! You have a customer for life.Wendy Bergeron, MDSean, Dan and all of the plumbers that replaced my water softener were amazing. Professional and knowledgeable! Same day service was above and beyond. Again a customer for life!

Review 26 (2024-10-27 - Rating: 5)
We highly recommend Dan and Hero’s sewer line services. Dan came out to inspect and provide a quote immediately after being called. He and his team helped us navigate through making the best decision and ultimately replace the orange burg section. They were able to get the permits, utilities marked and the work completed all in a matter of only two days. The communication and updates from Dan were professional and timely throughout the whole process, including working with the insurance company. We truly appreciate all they did for us, so rare in this day and age to get this level of service and at a reasonable cost, thank you Dan!! We will definitely call on Hero in the future if/when needed for any one of their services.

Review 27 (2025-01-06 - Rating: 5)
Lucas was great! He got our sink drain unplugged with a 50 power snake, gave good preventative tips, and answered all my questions. However, since it only took one hour, the service fee should be prorated per hour, rather than a flat $585 fee (which is to cover one to three hours).

Review 28 (2024-12-14 - Rating: 5)
We had a leaking water heater and Hero sent out plumber, Jeff Super, to take a look at it. He showed up almost immediately and quickly diagnosed the problem. We provided options for service and was up front and knowledgeable. The work he did was outstanding and stayed until everything was working 100%. He was great and we would highly recommend he and Hero for any plumbing needs.Brent & Danielle Palm

Review 29 (2024-11-28 - Rating: 5)
Jerry was amazing! The day before Thanksgiving he stayed until after 7:00pm working hard to make sure my heat was working perfectly. He took the time to show me what was done and how to fully operate the new system. He was patient, personable, and upfront. He reminded me several times if I needed anything or had any issues, not to hesitate to call.

Review 30 (2024-10-08 - Rating: 5)
Nathan was by far the best service tech we have ever hired. He arrived on time, assessed the situation and listened to our ideas, provided a detailed estimate and fully explained the estimate, options and answered our every question.Nathan did the project and provided updates along the way as he did the work.He was charming and gave us an enthusiastic endorsement of his employer and fellow techs.We were impressed and would recommend Nathan and Hero to anybody needing this kind of work. .

Review 31 (2024-12-15 - Rating: 5)
Matt was prompt, professional, and prepared. As a new homeowner I want to make sure I’m maintaining my heating and cooling systems correctly. Matt educated me on the boiler system unique to my home and assured me everything was operating properly. At the end of my boiler maintenance, he asked if I had any other heating/cooling/ plumbing/ electrical home questions- I mentioned I had a minor leaky sink issue- he made a call and had someone out within it 24 hours to fix it. Highly satisfied with Hero Home Services.

Review 32 (2024-11-05 - Rating: 5)
Absolutely outstanding service! I needed a new water heater, and Jacob Z made the entire process smooth and stress-free. He arrived on time, explained all my options clearly, and did a top-notch installation. The work was efficient, professional, and he left the area spotless. The new water heater works perfectly, and I couldn’t be happier. If you’re looking for reliable, quality service, I highly recommend Hero.

Review 33 (2024-12-29 - Rating: 5)
Adam Wilson from Hero Plumbing did an excellent job with our yearly boiler inspection. He is both professional and knowledgeable and took the time to answer all my question. He offered a logical set of maintenance steps to keep our system running for a long time to come.

Review 34 (2024-11-13 - Rating: 5)
I am truly grateful for Andy F. from Hero Homes Services. He was quick, dependable, and honest, delivering exceptional quality work. His attention to detail and commitment to customer satisfaction really stood out. I highly recommend Andy for anyone in need of a reliable technician. Thank you, Andy, for your fantastic service!

Review 35 (2025-01-07 - Rating: 5)
John was knowledgeable, efficient, knew what he was doing. Got my floor drain resolved, So happy 😃. Gave me a bottle a drain solution to help with the drain flow and did not charge me , very much appreciated. Thank you for your service

Review 36 (2024-12-15 - Rating: 5)
Phillip was wonderful!! He let us know and understand what the problems were and then explained why we should replace the hot water heater. He was willing to go back to the company and bring back a new water heater and worked late into the evening to install it. We were so impressed with his knowledge, his kindness and great personality.

Review 37 (2024-11-20 - Rating: 5)
Bill was fantastic. Exactly in time as we talked about which I more than appreciated. He was so easy to talk to and made it easy to understand the information he was giving. We didnt mind having him here working at all and could carry in our work without interruption. Appreciate him so much!

Review 38 (2024-12-05 - Rating: 5)
John Holloway was fantastic at helping us troubleshoot our issue and it was resolved successfully. He also went above and beyond to explain the problem we were experiencing and to show us the damaged parts and each step of the repair process. John is also a friendly and good going person. We want John Holloway (our HERO) to be our service person the next time we have any service or maintenance work which has to been done at our house! Todd & Jennifer Fritz

Review 39 (2025-01-04 - Rating: 5)
Brady did a great job diagnosing and broke the bad news to us gently! Got the part and cleaned furnace and had us back up and running within a few hours of our initial call. Spent more than I was hoping but service quality and attention to details was very much worth it.

Review 40 (2024-12-20 - Rating: 5)
Jeff Super did a great job. We had a leak in the water supply pipe coming into our house which meant we had to turn off the well pump until the pipe was fixed. Jeff upgraded all of the connections and everything looks great. Very happy with the work.

Review 41 (2024-12-05 - Rating: 5)
Nick was amazing. Not only did he complete the project in a timely manner, he also made sure each and every switch and outlet was working modifying the use to more efficiently provide controls for us. Top all of this with a pleasant personality, friendly and supportive making sure we were consulted as to what we have/need. Clearly a role model for others regardless of the area of expertise.

Review 42 (2024-12-30 - Rating: 5)
My experience with Jerry and Zach were great. Starting with Jerry, he came out to find out what was wrong with my furnace. He was very professional and he explained everything in detail and he didnt mind my cooky humor. I didnt get to meet Zach the installer but my daughter and son in law said he did a great job, he was efficient and he cleaned up the mess from replacing the furnace. I will definitely be using Hero for all my home heating and plumbing. Thanks guys 👍👍👍

Review 43 (2024-11-22 - Rating: 5)
Travis was hands down the most amazing guy I have ever met. He explained everything to me on a level that I could understand without talking down to me like some people you meet. He made recommendations on options to get the job done and two days later, it’s complete! Thank you so much Travis! You are awesome!

Review 44 (2024-11-24 - Rating: 5)
It was easy to set up an appointment online. SUPER fast service, reasonable price. Dude that showed up was terrific, friendly, helpful explanations. We are having family Thanksgiving tonight and our mainline was backed up. They were absolutely my Hero today!

Review 45 (2024-11-24 - Rating: 5)
Neal was honest and straightforward with our emergency plumbing issue. He was very upfront with the cost and a great conversationalist! He was able to get our main drain cleared in no time. Very impressed!

Review 46 (2024-11-20 - Rating: 5)
Ryan Tully was very helpful and knowledgeable. He was able to spot the problem with my boiler right away and explained every step he was doing to fix it. He was also able to come the same day I called the company which gave me peace of mind. Would highly recommend them.

Review 47 (2024-11-23 - Rating: 5)
I would highly recommend Hero and technician Alex Mulvehill. He was amazing. Great customer service, knows his stuff, and did an excellent job. I have a service plan with another company; they came to my place the day before. They gave me totally inaccurate information to try to get me to buy a totally new furnace. Alex looked at my equipment and, within 3 minutes, had totally debunked what I was told and had my heat working. I am grateful for the integrity demonstrated and suggest you work with a real HERO, Alex. Thank you.

Review 48 (2024-12-12 - Rating: 5)
Daniel was great. He tested the dead outlet, tried a few things to see what was happening, and then replaced the outlet with a fresh one. He also wired the new outlet in a safer way than it was originally installed! He was a trooper dealing with the super cold winds and a great dude to have fixed my issue.

Review 49 (2024-12-03 - Rating: 5)
Pat was amazing. He helped identify our issue very quickly and did awesome plumbing work. He also was very insightful about other issues and answered all our questions. Will definitely recommend and use this company again.

Review 50 (2024-12-11 - Rating: 5)
Max gave us an estimate for plumbing issues and arranged for two companies to look at other issues that need to be taken care of to restore our house. He was easy to work with and explained every step of the process. He told us the priorities that must be taken care, the things that should be taken care of, and the items that can wait. I would highly recommend Hero because of Max and his knowledge, as well the contacts with other companys

Review 51 (2025-01-06 - Rating: 5)
1/6/25 Grant DeJoode and assistant Jake from Hero Plumbing, Heating, Cooling arrived at 7:00 am. and left shortly before 11:00am. Did an excellent job removing our failed furnace/A/C unit, and replacing it with a new one. They laid protective material over our floor & carpet areas, and left the site cleaner than when they started. Grant was a pleasure to have doing the job, and gave us good operating information. Highly recommended! ⭐️⭐️⭐️⭐️⭐️Ed Nordby

Review 52 (2024-11-26 - Rating: 5)
Alex did an excellent job fixing our boiler! When the release valve died on us, Hero had him out in about four hours, and he had the whole thing fixed and the system cleaned and flushed in very little time at all. He also gave us a fair price and was up front about the quote. I would definitely recommend Hero.

Review 53 (2024-11-15 - Rating: 5)
I am so glad I chose Hero to tune up my HVAC system! Connor is one of the most professional, friendly, knowledgeable technicians I’ve ever met. You just know when you come across someone who takes pride in their work. He went the extra mile to see that everything was clean and working properly. He took the time to explain things and gave me some helpful tips and information. I am very happy with the service and feeling confident my furnace is in good working condition. Connor is a gem! Thank you!

Review 54 (2024-10-23 - Rating: 5)
After having some repairs done two days ago, we decided to purchase a new furnace and air conditioner. The ordering process was hassle free. We had options to choose from. Units were in stock and Tyler and Michael completed the installation today. They were great. Arrived on time, protected the house and when they completed the project walked me through the new equipment and answered questions. Very satisfied.

Review 55 (2024-09-26 - Rating: 5)
Brandon from Hero did a great job!! Great personality and very professional.Thanks Hero,GenoWill from Hero also came to our house today to service our furnace He also did an excellent job and he answered all my questions and was it joy to work with!! I also like how the Hero dispatch team Keeps you informed on when tech will show up and were very happy sounding on the phone 😃

Review 56 (2024-12-12 - Rating: 5)
Dwight was the one who got the call to assist with our central air servicing questions.Very knowledgeable and very informative on how to run this unit.Im definitely appreciated the input that was given and how to properly run the system and how to keep it clean.Im very professional when he showed up and introduced himself.

Review 57 (2024-09-27 - Rating: 5)
Needed an electrician to replace a broken circuit breaker in an older home. Mike Perez (electrician) was knowledgeable, and the repair was completed quick and timely. I called Hero Home Services in the evening and was able to get next day service. Pricing is very reasonable and the technicians are experienced in their respective fields. The company offers varied home services.

Review 58 (2024-12-05 - Rating: 5)
Not sure that my furnace has much more life in it. As unfortunate as that is, I still have to speak to the professionalism of Adam. Today I had to leave work and drive back home to meet Adam because I completely forgot to leave the door unlocked for him. He was so kind, patient and understanding of my error. Aside from that, Adam took his time to explain to me the importance of maintaining my furnace. I lost my husband in 2019 and he was the one to tend to such issues. So I want Adam to know that his kindness means more than he knows.

Review 59 (2024-12-16 - Rating: 5)
Travis was awesome. Answered my questions in a way I could understand, showed me what was going on and took his time to explain the steps. Made sure that he got to the root of the issue and not just putting a bandaid on something. He was efficient and did a great job.

Review 60 (2024-12-06 - Rating: 5)
Brady L did a fantastic job. We had been having air flow issues in our home, specifically with heat not reaching one room. I had checked what I thought was every damper, but he took the time to look through all the vents, check different areas in the basement around our furnace, and he found a hidden one up in the ceiling that was the culprit. He even provided recommendations on better MERV filters for our home and running our unit. So appreciate his work!

Review 61 (2024-11-25 - Rating: 5)
Bill is not only extremely knowledgeable and thorough in diagnosing and remedying your plumbing issue, but he is a very kind and reliable family man who will care for your home and family’s well being just as he would his own. He has now worked in our home twice and I will continue to request him, although all other employees with whom I’ve been interacted are also rare gems like Bill. Having men like Bill and Plumbing Hero in our community provides all homeowners with peace of mind!

Review 62 (2025-01-08 - Rating: 5)
Andrew did a very nice job installing my new faucets. He was very thorough, checked my water quality before starting the project. Very polite young man.

Review 63 (2024-12-18 - Rating: 5)
Matt was an incredible help. A true Christmas miracle. He helped install a valve shut off so I could install my dishwasher myself without getting water everywhere! He was prompt, friendly, and super understanding. You are lucky if Matt’s the guy who comes to help you!

Review 64 (2024-12-09 - Rating: 5)
Zach was great! Very professional, very personable and friendly. He wasted no time. He knew what he was doing. He cleaned everything up. Very impressive. Hero is lucky to have him working for them. Id definitely use Hero again.I also had an electrician, Kris Dirkman, come to fix an electrical problem I had. Kris was also very friendly and knowledgeable. He took time to explain what he had to do so I could understand. Hero has good people working for them!

Review 65 (2024-12-07 - Rating: 5)
Just wanted to give a big shoutout to an incredible plumber who went above and beyond to help us with some tricky in-floor heating issues. He worked diligently, explained the costs and system upgrades thoroughly, and made the entire process seamless. Truly a pleasure to work with—knowledgeable, professional, and approachable. Highly recommend!

Review 66 (2024-10-03 - Rating: 5)
Prompt/speedy delivery of the water heater and parts! I love that you have those supplies delivered instead of having the technician run out and grab when he needs and come back. So much more efficient for all it seems!! Great service!!Andrew was excellent!! Very professional, friendly, explained everything before and after so we knew exactly what was being done and how to use it going forward.Highly recommend Hero!!

Review 67 (2024-12-24 - Rating: 5)
Dominic our service technician was fabulous. He went above and beyond. He was respectful, timely, open and honest, and skilled in his services. We would recommend him to others and will definitely be using Hero for future service needs.

Review 68 (2024-11-18 - Rating: 5)
Five stars for Neal! He was patient and calm. He really seems to enjoy his job! He took the time to listen to me, and give me advice. He did not leave a mess!Yes, pricey, but I trust that it will work!Thank you!

Review 69 (2024-12-09 - Rating: 5)
I had a furnace that would try to light and then shutoff immediately after. I called on a Sunday morning and Pedro fixed my problem within a couple hours from my call. Pedro also provided a no pressure estimate of things he recommended for the future. Everyone I was in contact with at Hero was very pleasant to work with and kept me informed every step of the way!

Review 70 (2024-12-10 - Rating: 5)
Travis did a great job! He explained the work that needed to be done and gave us a price. The work was completed expertly and it looked great! All was as he said it would be. Would highly recommend Travis!

Review 71 (2024-12-22 - Rating: 5)
Wow! I woke up on a Sunday morning to a furnace that wouldn’t stay on, and within a couple hours of my call, I have heat again! Not only was the technician, Pedro, quick to arrive and quick to resolve the problem, but he taught me how I could prevent it from recurring! Cost was very reasonable, too. I’m very impressed and very grateful for this exemplary service.

Review 72 (2024-12-01 - Rating: 5)
Darnell was amazing! I would definitely recommend him if you have any issues. He asked the right questions, explained how to care for my water softener and made sure the issue was fixed before he left.

Review 73 (2024-12-02 - Rating: 5)
Ryan was awesome. Made the best of the situation, had some good laughs, went over the material very well. Laid out our options very well and helped me learn my system a lot more. Very honest and helpful, give that man a raise!

Review 74 (2024-12-28 - Rating: 4)
Anthony was very detailed and thorough and did a great job on the pipes that were clogged. The four star rating was for the wetness left on the wood floor after removing the water blaster and he said he would sell me a bottle of enzyme solution and he forgot.

Review 75 (2024-12-27 - Rating: 5)
Andrew did a great job at our annual boiler check-up. Corrected the pressure setting, identified a malfunctioning zone valve, and performed a system flush. Took time to explain very thoroughly.

Review 76 (2024-11-13 - Rating: 5)
Bill from Hero was awesome. Recommend having this guy be your plumber. I originally called for a leaking valve under my bar but it turned out to be much more. After he ran some test we found that my water softener was crap and needed to be replaced. Along with installing a expansion tank to my water heater. Brought my plumbing up to code and was a overall nice guy. If you want craftsmanship and good people I recommend you ask for Bill from hero. He walked through with me everything he did and explained to me what I needed to maintain my homes plumbing. I will be doing future business with Hero if they countine to bring this level of craftsmanship on every visit. I normally dont write reviews but this visit saved me a bunch of money in the future.Thanks again!

Review 77 (2024-11-18 - Rating: 5)
Gage came out on a same-day, Sunday night to fix our plumbing issue. He ended up having to redo some piping to fix the issue and remained in a great, helpful, and professional mood which always makes an emergency like this easier to deal with. We had a difficult set-up from previous owners and Gage figured out how to fix it and set it up to make it even easier to fix if there is ever another issue in the future. Not to mention having to crawl under our housing addition to fix how it had to go outside of our house! Id highly recommend Gage and Hero for any of your plumbing needs.

Review 78 (2024-01-19 - Rating: 5)
We recently had to face the unfortunate task of calling in a plumber to address a pipe replacement and leaking drain issue at our home. Home repairs, especially those affecting the wallet, are never something to relish. However, I must say that Hero Plumbing managed to turn this potentially painful experience into a surprisingly positive one.While the final bill still had its challenges to accept, the exceptional service provided by the Hero team truly made a difference. Throughout the day, they diligently worked on replacing old metal pipes, hauling away debris, and ensuring a smooth and efficient process. Their professionalism, from initial phone conversations to the completion of the project, exceeded our expectations.Moving forward, Hero will undoubtedly be our first choice for all plumbing needs and any other services they offer. In a world where professionalism often seems scarce, encountering a team that upholds such standards is truly refreshing. We extend our gratitude to Hero and, while we hope not to require their services soon, we look forward to working with them again.

Review 79 (2024-11-12 - Rating: 5)
David was nice and professional. He took time to listen to what had gone on with my drain prior to him coming. He checked it out with a camera down the drain. It was nice to be able to see what was going on in there. David clearly explained my options and got it all taken care of. David also gave me additional information to help to keep this from happening again in the near future. Thanks much David!!!

Review 80 (2024-09-12 - Rating: 5)
David is an awesome guy! He gave his best effort to get the drain open. He kept us informed of progress, and when he couldnt get it open, told us what the next move would be and how and when it could work. Great guy!! This week the team came out to clear out my very long and twisted sewer main. They were quite the team. They worked so well together and efficiently. Although it was a very long effort, they didnt quit until; everything was completely clear and even installed a shortcut pipe for easier access if any future events arise. I just cannot praise them enough. They truly impressed me! Thanks to Jeff and his whole team. Worth every penny! Give them a bonus!

Review 81 (2025-01-08 - Rating: 5)
Alex M. tuned up our furnace today and did a wonderful job. Explained all he did and gave me additional information for better heat throughout our townhouse. Thank you Alex and HERO.

Review 82 (2024-12-21 - Rating: 5)
Great experience. Solution was identified based on explanation and a fix was known before Chis arrived. Walked me through the current conditions of my system and identified future issues and function. Very happy with the service provided and overall experience.

Review 83 (2024-12-10 - Rating: 5)
Travis was very courteous and explained the details of the replacement needs for installing a new kitchen faucet for our home. Great technician! I would highly recommend Travis, and Hero for their quick response time and professionalism!!!

Review 84 (2024-11-20 - Rating: 5)
Excellent, prompt, and friendly service. Sean and Darnell provided professionally impressive work.It was pleasing to see how quickly Hero responded to our request, especially considering that two other services balked at same-day appointments.Heros communication, billing, and follow-up were also exemplary.

Review 85 (2025-01-02 - Rating: 5)
All went good. Got it done in a timely manner. Talked to him about operation. Yeah everything is good. Very professional both the guys that were here. Thank you very much

Review 86 (2024-12-11 - Rating: 5)
Dwight was so very helpful with giving us information on where are leak was coming from. Was so easy to communicate with and even taking time to find part needed for our radiator. Great experience overall, he’s a great asset to hero.

Review 87 (2024-09-20 - Rating: 5)
Hero has great communication with customers for appointment times. Our Hero electrician Nate was outstanding in customer service & willingness to help solve multiple issues for us. He was friendly, professional, shared information with us and took care of everything for reasonable price. Would definitely recommend this company!

Review 88 (2024-11-13 - Rating: 5)
We’ve had all good experiences with Hero to date. Working with Alex M. on troubleshooting our furnace issues has been no exception. Professional and courteous may even be an understatement. Great work!

Review 89 (2024-12-27 - Rating: 5)
Could not be happier to have used Hero. Jeff Super was an absolute Super Hero. He went above and beyond both in customer service and in explaining everything along the way. I will be using Hero again for all my plumbing needs and would not hesitate to recommend them to friends and family.

Review 90 (2024-12-24 - Rating: 5)
Dan is one of the nicest texts between him and Sean that we have ever encountered. They are truly passionate about their job and doing what is best for the customer. We are very confident in the business that we will be doing with hero

Review 91 (2024-12-13 - Rating: 5)
Hero is a great company with competent and respectful employees. David came to my house to help with our furnace and he was quick, polite, and knowledgeable of what needed to be done. He was transparent about the cost and what needed to be done. We are grateful.

Review 92 (2024-11-15 - Rating: 5)
From the time the salesman left until the project was done I was 150 percent impressed. The technicians were professional, polite and technically proficient. I was so impressed with this team. If anyone is having HVAC issues, I highly recommend you call Hero first. You will be impressed.

Review 93 (2024-12-29 - Rating: 5)
Dan was the perfect technician for us! He really took his time and repaired our furnace! We are warm now!Thank you,Anastasia and Yuri

Review 94 (2025-01-06 - Rating: 5)
Caden showed up on time, quickly diagnosed the issue and provided a thorough explanation. He gave us several options to select for resolving the issue. Would definitely use Caden again for our plumbing needs.

Review 95 (2024-11-04 - Rating: 5)
The customer service was awesome. Great experience ever! Kris D. was very friendly and informative he explained everything and answered all my questions and concerns professionally. He provided pictures and recommended different options and solutions to my problem. The service was done very quickly in a good amount of time.

Review 96 (2025-01-04 - Rating: 5)
Bill did a great job. He broke down the issues we had and different repair options that worked for us. Will use Bill again and would recommend him to anyone.

Review 97 (2024-11-12 - Rating: 5)
Chris was an incredible technician who took the time to explain the various parts of the furnace, what options I had, and answer all my questions. Scheduling and punctuality were a breeze and prices were upfront. Great 10/10 service all around!

Review 98 (2024-12-17 - Rating: 5)
I have to say HERO Home Services is the 1st Company to call for service. I had sewer issue and faucet repair. They were two different issues from 2 different technicians and they both got resolved in a timely manner thanks to Jeff Super and Dominique. Thank you Hero

Review 99 (2024-12-06 - Rating: 5)
Jeff Super did a great job! He preformed all of my repairs in a cost effective and timely fashion. I would recommend you guys call HERO and request Jeff!

Review 100 (2024-08-12 - Rating: 5)
My furnace and AC unit needed immediate replacement in 85 degree heat. Hero sent Will initially; he was extremely knowledgeable, thorough, and sensitive to my financial situation. David (installer) was sent ASAP and did an excellent job; he was also very competent and helpful. An additional adjustment requiring a separate technician was needed, and Jeff arrived within a few minutes. I highly recommend Hero services and appreciated the excellent service from all involved!

Review 101 (2024-12-03 - Rating: 5)
Our team member Dom was The Best! Super knowledgeable and friendly. The office staff was quick to respond to our nightmare of a drain situation. Call Hero at once, they will certainly help with any home drain disaster rapidly, professionally and efficiently.

Review 102 (2024-11-05 - Rating: 5)
Dominique was very professional and personable! He went over every possible issue, option and expectation with me before deciding on a plan of attack. He was very fast and thorough and got the job done and done right! I would highly recommend Hero and more importantly, Dominique!

Review 103 (2024-08-12 - Rating: 5)
Bill Erickson did a very good job 😆He explained everything what he was doing to do. He was very easy to understand and talk to. We a very nice conversation. He pointed out a couple of things that I should do on my project which was very helpful. I would highly recommend Bill Erickson and your company. He presented himself and your company in the highest standard possible. Great job 👏 👍😆

Review 104 (2024-12-06 - Rating: 5)
Javier at Hero did an excellent job of repairing our furnace. He stuck with the job until it was fully repaired. He was courteous and attentive. We were pleased with the service provided.

Review 105 (2024-12-29 - Rating: 5)
Ryan did a great job helping us with our furnace problem. He was quick, knowledgeable, friendly, & gave us tips to help us in the future.

Review 106 (2024-10-23 - Rating: 5)
We had a new furnace installed. Tye, Patrick and Ryan were very knowledgeable and hardworking! They were very pleasant to work with. City inspection found no problems. We highly recommend them! Thank you!

Review 107 (2024-11-12 - Rating: 5)
Dan Sherlock did a great job at our house. He found the issue and explained how to resolve it. Although he could have pushed more expensive options, he helped us decide to pick an option that was affordable and still resolved the issues. We will definitely use Hero Plumbing again!

Review 108 (2024-12-16 - Rating: 5)
They knocked it out in a timely fashion!! Everyone involved was so informational and made me feel good. I will recommend them to anyone who needs any type of inspection, service and replacement for their home!!! Great job to all of you on the team!!

Review 109 (2024-08-31 - Rating: 5)
So far so good. I called to get an estimate to have our air conditioner and coil replaced. I was expecting to have to wait a week or more before someone was able to come out. Hero and Jared were able to come out the next day. Jared was amazing. He was kind, courteous, respectful, and efficient. He was in and out in less than an hour, but took the time to listen to all my concerns, and answer all my questions. Thank you!

Review 110 (2024-07-27 - Rating: 5)
I had two different certified companies inspect my Furnace/AC combo unit and diagnosed it wrong. I called HERO on Friday night @ 7:30 pm and for my surprise very pleasant Becky picked and scheduled an appointment for me. Saturday before 9:00am Andy was at my door. Very pleasant, professional and knowledgeable. He explained to me that the fact the vents in the house were not opened fully was blocking the cool air and caused the coil to freeze. Once we opened the vents and run the fan overnight it was working smoothly. My furnace/AC unit is due for replacement and he was able to explain all my options. The professionalism, the positive attitude, fast service, the integrity, the knowledge……. Just blew my mind! My AC works fantastic for now. I will definitely hire HERO to replace the unit once I decide when to do it. Plus as a curtesy I was not even charged for the inspection. What a service!!! I recommend this company for anyone that needs heating/Cooling services! Hero is my Hero!!!!

Review 111 (2024-11-08 - Rating: 5)
Dylan Holmes is a true professional! During the consultation, he explained everything to me thoroughly and offered options. On the day of service, he showed up on time, did a beautiful job of replacing some very old equipment, and again explained what he had done and what I needed to do to keep it functioning well into the future. I felt as though I got straight talk, honest work, and great service. Thank you Dylan and Hero!

Review 112 (2024-11-24 - Rating: 5)
Alex was helpful and knowledgeable! He provided us with great recommendations and useful tips! He answered all our questions and concerns! Fantastic experience so give him a raise already!

Review 113 (2024-12-17 - Rating: 5)
I have some older radiators that werent heating evenly. Brady helped me fix the pressure and taught me more about how my home system works! I also had a leaking bleeder valve that they replaced quickly and efficiently. Great stuff!

Review 114 (2024-12-23 - Rating: 5)
Andrew was prompt, professional, polite and kind. My dog who is typically a barker took to Andrew well and didnt bark but once. Andrew gave great advice and did a great job replace the main water valve. Definitely recommend

Review 115 (2024-08-28 - Rating: 5)
I really appreciate the professionalism and honesty of Jeff! I had a bit of a specific issue with my water softener than we ultimately werent able to fix due to the water softener brand, but I appreciate Jeff going above and beyond trying to fix my issue and honesty with removing the call fee since we ultimately werent able to solve the issue. He also provided me information and quotes and for replacing the system in the future if needed. Would definitely recommend and will call again in the future!

Review 116 (2024-11-22 - Rating: 5)
Great communication and service! Brandon did a through job and was patient and respectful during the entire interaction. We will use Hero for future needs and have already sent friends their way.

Review 117 (2024-11-11 - Rating: 5)
The exhaust system on my boiler had been broken so I called Hero to set up an appointment. Their technician Alex was at my house within a few hours, assessed the situation and gave me a quote. Work began immediately and was completed within a couple of hours, giving the entire boiler system a thorough inspection. Hats off to Alex, he did a great job!

Review 118 (2024-09-20 - Rating: 5)
Brady was amazing! He answered all of our questions, and educated us on proper materials to use for the air conditioner/heating system.. In addition, he called in and set up a future appointment to have our ducks cleaned. Brady was very professional, friendly and knowledgeable about Hero’s product. One could tell that he really enjoyed what he was doing. I hope in the future Brady will be the one overseeing the care of our system! Thank you

Review 119 (2024-11-07 - Rating: 5)
Great service, quick response and fast solution to help me out of a tight spot. Water softener is working great! Thanks Brandon & Lance!!

Review 120 (2024-11-15 - Rating: 5)
Jeff Super was so helpful and knowledgeable with Hero Plumbing. Immediate and comprehensive service. He fixed our water leak and consulted on damage. Jeff also went above and beyond to diagnose potential failure points we could see in the future and replaced our faulty plastic water valves under the sink. Thank you, Jeff, for everything!

Review 121 (2024-12-01 - Rating: 5)
Scott was awesome! Very friendly, knowledgeable, clear, and just a happy guy! Answered all my questions clearly and made sure I had all the facts I need to move forward! Would happily recommend Hero Electrical and Scott to any and everyone!

Review 122 (2024-07-22 - Rating: 5)
Dan was absolutely polite and professional. He took time to answer any questions we had and made sure he was clear and upfront with his answers. He was very personable with us and allowed us to explain what we were looking for and made sure to let us know we were in charge of how we chose the products. Super great experience working with him and for the knowledge and what Hero stands for proved to be instilled in Dans expertise. After a couple quotes the price we recieved, there was no hesitation to work with Hero and Dan. Im very please so far. As I write this today is installation and if everything goes smoothly I will rate my experience a 10/10.

Review 123 (2024-12-31 - Rating: 5)
Gage provided prompt, professional customer service and clear communication. Would recommend him and the Hero team with regards to hot water tank installation and/or replacement.

Review 124 (2024-12-10 - Rating: 5)
Awesome experience with Ryan tuning up our furnace and giving me an education on our system! Replaced a malfunctioning capacitor and got it running great! Will definitely call again for any future issues

Review 125 (2024-11-11 - Rating: 5)
Neal was very informative and resolved our issue quickly. Neal is a military veteran who enjoys giving back to his community and spoke very highly of the company he works with. It was a pleasure meeting him and we will recommend Neal and Hero to all our friends and family!

Review 126 (2025-01-03 - Rating: 5)
Jeff Super did a wonderful job replacing our water heater in the middle of January. The whole crew was quick and efficient in getting our home back up and running

Review 127 (2024-11-16 - Rating: 5)
Andrew Gilbert was amazing and explained everything to us during a stressful situation. He went over the estimate and explained what needs to be repaired and next steps. Hero has an awesome employee and we will be calling for future repairs. Thank you!

Review 128 (2024-09-24 - Rating: 5)
Very good tech. Gage was very knowledgeable and professional young man. Diagnosed the the issue went to shop picked up what he needed and completed job in a timely manner. Cleaned up after job like he wasnt even there. Well done. So far so good.

Review 129 (2024-12-16 - Rating: 5)
Andrew did a great job replacing a spigot and a valve. He even had to run somewhere to pick up parts for the repair and still got it done quickly and efficiently. Recommend!

Review 130 (2024-09-04 - Rating: 5)
Hero sent out bill to give us an estimate on a whole home backup generator system by Generac. They were very helpful to us to make the decision to go ahead with the project. We can now support our household that has medical device needs to be uninterrupted during the frequent power outage issues in the Minneapolis-Saint Paul area. We have other projects completed by Hero and would recommend them wholeheartedly to anyone. Excellent financing options as well. They really are heroes!

Review 131 (2024-10-25 - Rating: 5)
Dylan and Luke did an outstanding job. They kept me informed all along the process and answered questions I had not even thought of. If you hire HERO, I would ask for them every time. Great job, fellas!

Review 132 (2024-12-11 - Rating: 5)
Jeff Super did a phenomenal job for a great price. He was prompt and an expert at his craft. I would definitely hire him again for more work!

Review 133 (2024-09-26 - Rating: 5)
Andy was excellent. Very friendly and prompt. He took the time to answer a random question on my central air unit as well while doing my furnace tune-up. Greatly appreciated that he gave my dogs some attention as it made their day. Very happy with the experience.

Review 134 (2024-12-29 - Rating: 5)
We were very pleased with the service provided by Adam from Hero. He was professional, courteous & communicated with us well. I especially appreciated his willingness to start our job early in order to accommodate my schedule.

Review 135 (2024-10-10 - Rating: 5)
I called Hero to replace our very old kitchen sink with an updated one. Due to the new sink having a greater depth, extra work was required underneath to keep the plumbing to code. Darnell did an outstanding job and explained everything throughout the process. The new sink and faucet look great, and the space under the sink is so much more open and organized. I could not have asked for better service. Darnell was also really knowledgeable and friendly. Thank you so much!

Review 136 (2024-12-14 - Rating: 5)
Pedro was super professional and helpful. Got me up and running in no time! Additionally hero website /customer service interface was easy and they were very responsive. Really eased my mind.

Review 137 (2024-10-07 - Rating: 5)
I just had a very positive experience with Hero Plumbing, Heating/Cooling Co. When you need a plumber, it’s anything but good news; however when you get service like I received today from Hero you feel blessed. Since I had never used Hero before I was hoping that I called the right company. After receiving the kind, professional, experienced service that I received from Darnell, I knew right then that I called the best plumbing and full service company out there. Thank you Hero for quality service representation like Darnell Rohne!

Review 138 (2024-12-21 - Rating: 5)
Gage Eastman was very professional and knowledgeable on the replacement of my water softener. Explained what he replaced and how to maintain maintenance on water softener. Gave me choices on financing my purchase, helpful to make it manageable and affordable.

Review 139 (2024-11-17 - Rating: 5)
Technician was hard working our problem. Our house doesn’t have a main drain access. Guys did a toilet pull and after about 3 hrs of using jetter finally drain unclogged. Good job Andrew!

Review 140 (2024-08-26 - Rating: 5)
Jeff did an amazing job fixing the plumbing issues. The house is old which presents challenges, so we appreciate his expertise and his approach. He is very thorough and because he proactively examined other areas, we were able to address additional repairs needed before the situation became urgent. We look forward to seeing Jeff again to have the remaining repairs completed. Jeff is definitely our Hero.

Review 141 (2024-08-08 - Rating: 5)
Sean did a PHENOMENAL job installing our new water softener. He was thorough, punctual, and clear on what the issue was. Even the city inspector gave him praise! I will definitely go back to Sean and Hero for any plumbing/heating/cooling needs. Thank you for your service Sean, and thank you Hero for quality workers.

Review 142 (2024-09-10 - Rating: 5)
Anthony and Sean West between them decided Home hero was not equipped to do the job. Anthony gave me a contact and recommendation for another company and told me he would send the video he had taken to that person. I got lots of valuable information, a recommendation and advice without charge. Im very satisfied with the two men

Review 143 (2024-10-31 - Rating: 5)
Caden came in and was instantly friendly. He made good short conversation, loved on my cat a bit and got right to work. His work was done promptly. He explained and showed me what damage I had and how he’s going to fix it. I recommend Hero. 😁

Review 144 (2024-12-10 - Rating: 5)
Called Hero Heating at 1:30, for workshop heater not working. Ryan show up at 3:30 that same day. The heater was working by 4:00. Great job! Would call again it I needed any service done. Ryan was friendly and knowledgeable.

Review 145 (2024-08-14 - Rating: 5)
Nick was great! He was professional, personable, kind and very knowledgeable! He explained everything. He fixed our problem fast and efficiently. Everything went smoothly, from the first phone call to service visit and paying the very reasonable bill. I would totally recommend the company! A+ Thank you!

Review 146 (2024-09-09 - Rating: 5)
Bill Busch was very knowledgeable and we originally had called to replace our kitchen faucet. He had one on the truck that we liked and he installed it easily. We had also been thinking about a new water heater since ours was 17 years old and he was able to have one delivered and installed it the same day. Very nice guy and positive experience

Review 147 (2024-12-26 - Rating: 5)
Needed a new faucet put in our utility tub. Caden did the job quickly and was very easy to work with. I saved his card for future needs.

Review 148 (2024-09-18 - Rating: 5)
Sean Gibson was Great!Professional, helpful and explain everything,step by step.Did a amazing job installing my water heater.Even help us with the financing process, Thank you so much! Highly recommend HERO company.

Review 149 (2024-10-09 - Rating: 5)
We were very impressed with Bills knowledge and professionalism while in our home. He went above and beyond to educate us and to solve our water leakage. Calling a professional Plummer in is always scary due to the expected expense. We were happy to know the price was reasonable and our problem was solved. If we need HERO to come back we’d be more than happy if Bill came back. We highly recommend him as well as HERO!

Review 150 (2024-07-06 - Rating: 5)
Kevin was absolutely amazing. I had an appointment and he arrived just as I was ready to leave. But he quickly gave me a diagnosis and what he was going to do to solve the thermostat that didn’t work. I went to my meeting and came back 45 minutes later and He had completely diagnosed the problem which was worse than expected. But I was absolutely amazed at how diligently he worked he tested everything that to make sure my HVAC were all working perfectly. He was creative, resourceful, honest, and it’s refreshing to see a company that has such high standards of community service these days. A superb company, I have total confidence in them and highly recommend them, that is if they’re all like Kevin!

Review 151 (2024-12-07 - Rating: 5)
Travis Metz, explained the problem & recommended solutions to upgrade the exterior water facet repair. He arrived 10 minutes early the next day to start the repair which he completed & walked out the door in 2 hrs. He was courteous, friendly, & found the source of the leaking facet. He did a GREAT job! Thank you.

Review 152 (2024-08-31 - Rating: 5)
Bill Busch came to my house to fix my plumbing issue. He was very outgoing and explained to me what needed to be done to fix the issue. He was very knowledgeable and explained things in detail. Worked effortlessly and timely. I have a few things I will need to have done in the future and will be asking for Bill to come back and fix these. Great company, but better yet, they have an excellent employee!

Review 153 (2024-12-03 - Rating: 5)
Plumber Jeff Super arrived and identified the source of the leak quickly. He was very helpful in providing guidance as to the best option to repair the problem. Great guy, incredibly knowledgeable and great service!

Review 154 (2024-07-26 - Rating: 5)
Andy was perfect. Professional, efficient, very easy to talk to. Explained and quickly repaired the problem with my HVAC unit. and what let me know what to look for going forward. On one of the hotter days of the summer he helped deliver much needed relief for my family. He’s a superior technician.

Review 155 (2023-07-30 - Rating: 5)
7/27/23: Carl H, electrician is a top of the line electrician and did an awesome job on my undercabinent lighting install! For any electrical needs or lighting needs look no further than Hero and request Carl!7/18/23: Luke A, HVAC tech did an excellent job on the Ecobee thermostat install!BTW - If you have any plumbing needs be sure to request Dustin H or Brandon S they do top of the line work and are very knowledgeable!7/10/23: Randy & Aaron did an excellent job on new furnace & a/c install. Top of the line installation & products! Ben was great to work with as well on selecting the furnace & A/C.I had Hero install recessed lighting in my living room and the electrician Carl H. did an excellent job! Very thorough, personable and he cares about his work! I’d highly recommend Hero for any of your electrical, plumbing & HVAC needs. These guys do great work best of the best!

Review 156 (2024-10-13 - Rating: 5)
Dan was prompt, knowledgeable, and professional. He diagnosed the problem and fixed it. He pointed out improvements but made no upsells on other services unrelated to the initial call. (unlike other companies I have used.). Got the job done and I appreciated that he genuinely liked his job. Don’t see that much anymore. Thank you.

Review 157 (2024-12-20 - Rating: 5)
We were pleased to be able to get a service call on the same day we called. Will was professional, knowledgeable and friendly. He was very neat and paid attention to detail. His instructions to us were clear and concise.

Review 158 (2024-09-21 - Rating: 5)
Hero was able to schedule us right away for a minor floor drain issue. They called prior to arrival and also texted us a photo and background of the technician, Andrew, who would be fixing the issue.Andrew was thorough and explained options simply and honestly. 10/10 would hire this company and Andrew again.

Review 159 (2024-04-02 - Rating: 5)
Anthony did a wonderful job filling me in on the details of our sewer line and what needed to be done. He called the office and Maria Took care of the paperwork permits, and everything else that was needed right away Anthonys coworkers came out to assist with lining the sewer and ran into a problem, but were very thorough in explaining what the next steps were. I could tell the team Worked very good together Which is so important. The job has been rescheduled and I am 100% confident. They are going to do a great job.The Hero crew came back this morning and finished lining the sewer. Had to excavate our front yard and it was a long day, but they did an amazing job. It is going to be a great piece of mind to know we will not have future plumbing issues. I highly recommend hero as theyre honest , easy to work with,clean up the anrea and they have a strong values in working as a team.

Review 160 (2024-11-15 - Rating: 5)
Denzel was very efficient and finished cleaning the ducts in my house in about 2 and a half hours. He was courteous and personable. I would recommend his workmanship to anyone for duct cleaning.

Review 161 (2024-08-04 - Rating: 5)
Justin was super knowledgeable and friendly! He was able to give us a temporary fix on our broken AC compressor to get us relief for a day or so of summer heat and was able to quickly get us scheduled for a new install in 2 days.Update post-install: Ray and Shawn were excellent! Showed up first thing in the morning and made quick work of our furnace and AC install and left no mess behind. They both did a great job!10/10 experience all around especially considering it’s not great time of year for an AC to break down.

Review 162 (2024-12-30 - Rating: 5)
Matt Leuma was fantastic. Took the time to trouble shoot the problem on a boiler that Hero did not install. Then made sure they had all the specs for future service!

Review 163 (2024-08-16 - Rating: 5)
Kevin was excellent! Professional, answered our questions, dealt with our concerns. Our A/C tuneup went very well with him adjusting setting after the install last fall to better meet our needs

Review 164 (2025-01-03 - Rating: 5)
Caden was here today from Hero and he was very thorough and knowledgeable. He was on time and professional. Id use Hero again because of my experience today.

Review 165 (2024-08-31 - Rating: 5)
Even though I spent way more than I thought (the issue was bigger than what I could see), Im hooked on hero going forward! They cater to your schedule! They reach out, asking if the tech can come, if not they will move you to the next slot. So helpful with my busy schedule!! They sent a bio and picture once I confirmed the tech could come so I knew who was coming into my home. Max was very througho, knowledgeable and explained the ins and outs so I could make the best decision. I can tell they base their company on customer service and it shows!!!!

Review 166 (2024-08-15 - Rating: 5)
Tony was very friendly and knowledgeable! Another great experience with Hero! The compressor in my AC unit started going bad and since it was under warranty it didnt cost me anything to have the compressor replaced. I have and will continue to call Hero for any services that may be needed.

Review 167 (2024-08-26 - Rating: 5)
Brady M. was fantastic! My AC went out on a heat advisory day (of course). As a first time homeowner and never having had to deal with AC issues, I didn’t know what to do or where to begin. He thoroughly educated me on everything (even has far as educating me on my water heater) as well as fixed the issue. He was very friendly and very prompt with the repair. I HIGHLY recommend Hero for any service and request Brady if that’s an option!

Review 168 (2024-09-12 - Rating: 5)
I am extremely happy with my Hero visit from Alex who came to do an AC check today. He was incredibly fast getting here and checked over everything thoroughly. He explained all his findings and was very helpful and friendly. I am very happy with my service from Alex and from Hero!

Review 169 (2024-11-16 - Rating: 5)
Darnell was the best! Hes super nice and friendly and knows his stuff! Im VERY happy with his work, and I trust that it will last a lot longer than the two years the first round did! Thanks, Darnell!

Review 170 (2024-12-12 - Rating: 5)
Jeff Super was incredibly helpful! Our pipes froze and burst. He was able to identify and remediate the problem and explained it clearly as he went. He is very knowledgeable. Great experience.

Review 171 (2024-12-06 - Rating: 5)
Daniel, Hero Electric, was very responsive. Called one day, they were here the next day to assess then scheduled work for the next day. Luke and Daniel completed my stove outlet the day after. Whole process completed in 3 days with good quality work.

Review 172 (2024-11-26 - Rating: 5)
Adam was fast and, I felt, very thorough for the time he was there and the issue he addressed. Very grateful for his honesty with the issues and the plan to get things fixed he helped us put together.

Review 173 (2024-09-13 - Rating: 5)
Jared us friendly and knowledgeable. He gave me options to choose from and explained everything clearly. I feel I made a great choice chosing Hero for my replacement treating and Cooling system. I am very pleased.

Review 174 (2022-10-25 - Rating: 5)
I called Hero just to get an idea of price for recessed lighting installation. From start to finish the service I received was top notch! They gave me great information and pricing estimates and scheduled a technician out in just a couple days. When Kris got to my home it was nothing short of great communication. We discussed the project, which he provided options and then pricing. Little did I know, he’d get started right afterwards!Kris was very personable and gave me play-by-play throughout the installation. When completed he walked me through the completed work to assure he had my approval and thanked me for using Hero. Kris was simply amazing and the project looks phenomenal! Glad I called them and met Kris.

Review 175 (2024-11-07 - Rating: 5)
Patrick from Hero plumbing did an excellent job. He was on time. He double checked the cause of a water leak. He explained the cause of the leak could be resolved much better and much cheaper than originally thought. His truthfulness saved the day.