Solace Plumbing, Heating & Air - Memphis

Photo of Solace Plumbing, Heating & Air - Memphis

Located in Memphis, Tennessee

Address: 1716 Shelby Oaks Dr # 1, Memphis, TN 38134, United States

Phone: +1 901-613-5178

Rating: 5

Services

  • On-site services
  • Repair services

Categories

  • Plumber
  • Air conditioning contractor
  • Heating contractor
  • HVAC contractor

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-13 - Rating: 4)

    Since the review they contacted us and rectified the situation. All holes are patched. They were quick to respond and correct the problems that I had. They are not lacking in customer communication. They are excellent at that. However their people that do the quotes for customers need to put better notes in what needs to be done so the technicians understand what the customer is asking for. They did do excellent work other than miscommunication from the person who wrote the quote.While the new pipes they put in are much better than the old ones and they ran a gas pipe for a tankless water heater there were still problems with the company. They moved the main shutoff to inside the house. Not only did they drill unnecessary holes in my closet floor they cut a hole on the opposite wall the main shutoff off was going on. Now I have a giant hole in my back closet wall, four holes through my main floor in my closet, and a hole where the main shutoff is. We were told this would all be fixed in September and here it is December and I still have these holes. They also cut a hole for my water line to my refrigerator way too big so now that is an isore in the house. They say one thing and do another and B never knows what A said. It was a mess. My husband also had to stay on top of them until they finished the job. They were also supposed to leave us with a working bathroom the first night and that did not happen. My mother is disabled and we told them that was one thing we needed so they had to come back to get that done. We asked that one toilet and one sink be working. They originally left us with 2 sinks working. From a consumer point of view this is not they way to do business.

  • Review 2 (2024-11-25 - Rating: 5)

    Working at Solace Plumbing, Heating & Air was a truly rewarding experience. The company fosters a positive and collaborative work environment, making it a great place for personal and professional growth.The leadership team is supportive and approachable, always encouraging open communication and innovative thinking. I felt valued and appreciated in my role, which motivated me to consistently perform my best.One of the standout aspects of Solace Plumbing, Heating & Air is their commitment to provide exceptional customer service to everyone. The resources and opportunities provided were instrumental in helping me enhance my skills and achieve my career goals.Additionally, the culture at Solace Plumbing, Heating & Air is inclusive and welcoming. My colleagues were not only talented but also genuinely kind and supportive, making teamwork seamless and enjoyable.I am grateful for the time I spent at Solace Plumbing, Heating & Air and would highly recommend it to anyone seeking a fulfilling and enriching workplace.

  • Review 3 (2024-07-01 - Rating: 5)

    Cleveland and Michael were amazing! Our new condenser unit was installed in a timely manner and was fully verified before they left! They were incredibly helpful and walked us through every step of the installation, so we knew what was being fixed and how! Incredibly professional and I will be calling again if my store runs into any issues.

  • Review 4 (2025-01-02 - Rating: 5)

    We highly recommend Solace Plumbing, heating and air. They are professional and easy to work with. Michael Alberson arrived on time, diagnosed the problem, went to get the parts needed and returned to fix it. He was professional and clearly an expert in his field.

  • Review 5 (2024-08-29 - Rating: 5)

    I couldnt be more impressed with the service I received from Solace. They went above and beyond to earn my business and trust. The owner and his team was incredibly efficient, diagnosing and fixing the issue with my AC in no time. Their professionalism and attention to detail truly set them apart from other companies Ive worked with in the past. If youre looking for a reliable and trustworthy AC repair service, look no further. Solace AC Repair Company is the best in the business!

  • Review 6 (2024-12-04 - Rating: 5)

    Great communication, they let you know when the technician is on the way with a picture. Every one of the technicians I have had contact with has been so nice and they really know what they are doing. The office staff is always pleasant. Completely new heating and cooling system installed in one day. I think they are great.

  • Review 7 (2024-11-06 - Rating: 5)

    Nick was great! Had some issues with our unit and he came by diagnosed and fixed the issue all in one quick visit. Super polite and very helpful explaining the issue as well to make sure we understood! Definitely would recommend the Solace team!

  • Review 8 (2024-10-30 - Rating: 5)

    Kein and Jesse came to our house to service our air filters and install two new wifi thermostats. They were very professional and courteous. The thermostats were up and running and connected to our phones in a short amount of time. We were very pleased with their service.

  • Review 9 (2024-09-21 - Rating: 5)

    I would like to commend your company for employing competent professionals like Mr. Jeremy Flynn. Jeremy was extremely thorough and efficient while completing the repairs. Highly knowledgeable, friendly, courteous and respectful of property. I will highly recommend your company as long as you possess assets of Jeremys caliber.

  • Review 10 (2024-10-25 - Rating: 5)

    Nick from Solace was Awesome!!! He evaluated for additional ductwork with our addition, taking plenty of time to cover all the bases. He was prompt, courteous, and wonderful to work with;And Highly recommended for your HVAC needs!!

  • Review 11 (2024-10-11 - Rating: 5)

    Josh B. was absolutely amazing. He was friendly and answered all my questions. I will all way be requesting him to do my service!!!

  • Review 12 (2024-12-13 - Rating: 5)

    I have called Solace three times in the past year for different work. On each occasion they responded promptly and did their work professionally, taking time to explain repairs and answer questions.

  • Review 13 (2024-11-12 - Rating: 5)

    Alex was great! Made appointment and he showed up 10 min later. Replaced a contactor and we are back up and running. Thanks for the great service

  • Review 14 (2024-10-28 - Rating: 5)

    I use Solace Services for all of my plumbing and HVAC needs. I’m always pleased with their work and I learn something every time! Today Josh my #1 HVAC goto guy came and serviced all of my systems. 😑

  • Review 15 (2024-07-18 - Rating: 5)

    An individual by the name of Elton was just at my home. Very professional and knowledgeable. I appreciate all he didA second individual came out for a different issue. His name is Landon. I suggest when you call that you ask for him. He is knowledgeable, professional, and comes with manners. I would gladly welcome this individual in my home again.Would highly recommend this company and this service individual.

  • Review 16 (2024-11-22 - Rating: 5)

    All I want to say That Bobby C, did a great job explaining the job that needed to be done. He was thorough, patient and kind. The best part , it was done in a timely manner. My family thanks him.

  • Review 17 (2024-05-23 - Rating: 5)

    Dawson, Cleveland,, Oscar, Ben were really professional and helpful. They did a wonderful job on my new system

  • Review 18 (2024-10-24 - Rating: 5)

    This company and their employees have been excellent. From installation of new HVAC units to quick responses on scheduling and questions asked. I would definitely recommend them.

  • Review 19 (2024-06-28 - Rating: 5)

    Josh showed up tonight and was fantastic from the start. Very professional and knowledgeable about the situation we were dealing with. Air conditioning issues in Memphis are never anything to joke about. He was thorough with his diagnosis of the potential issue and didn’t look for an easy answer. We would recommend this company for any of your needs they can support, and ask for Josh! Thank you Solace for helping us in our time of need.

  • Review 20 (2024-10-30 - Rating: 5)

    Jared did a superior job checking out units. Very polite and knowledgeable! Took time to check things out. That’s what I like to see as a customer!

  • Review 21 (2024-06-19 - Rating: 5)

    Solace just replaced our AC unit. The work was done quickly and efficiently. Clevelann Davis and Michael Adkins did a great job. They were on time, explained everything that they did, and cleaned up everything after the work was completed. Very happy with the work done by Solace.

  • Review 22 (2024-04-04 - Rating: 5)

    Oscar, Benjamin, Drew, Clevelan and Dawson very professional, very knowledgeable, did an amazing job. They took all the old equipment and boxes with them when they left. They answered all my questions and went above what they had to do. If anyone is looking for a good company to handle your heating and air needs, I would HIGHLY recommend Solace. From the initial phone call on, everyone that I talked to and all the gentlemen that were working at my house were absolutely wonderful. Thank you everyone! Im telling everyone I know what an amazing job this crew did and how happy I am about the central air and heat that was installed. Great Job Solace!!!!!

  • Review 23 (2024-06-29 - Rating: 5)

    Very happy with the work from Solace. They installed a new HVAC system and replaced a lot of equipment and furnace as well. Michael Adkins and Howard Winchester did the install, and they were both professional and nice! They did a great job!

  • Review 24 (2024-06-11 - Rating: 5)

    I can’t recommend Solace HVAC enough! From start to finish, their professionalism and dedication to customer satisfaction were evident. The experience began with a smooth and transparent quote process. Unlike another company we tried, who not only gave a higher quote but also ended up breaking our air conditioning, Solace stood out remarkably.When the other company left us in a lurch, we called Solace, and they had someone at our house within 30 minutes. Josh arrived and spent two hours meticulously troubleshooting the problem. His expertise saved us from sweltering in the heat all weekend.On Monday, Dawson and Cleveland arrived promptly as scheduled. They were efficient and professional, completing the installation within four hours. The entire process was painless, and our new system was up and running flawlessly.Solace HVAC has an outstanding team, and I highly recommend them for any HVAC needs. Their quick response, exceptional service, and professional team make them the best in the business.

  • Review 25 (2024-06-11 - Rating: 5)

    From the time I called Solace needing a service call on my upstairs HVAC until that was not cooling, until the time I had 2 new complete HVAC units (both were 24 years old) up and running was right at 30 hours! They replaced the condensers, evaporators, furnaces. drain pans etc. etc. The technicians who came out on Friday and the install crew who showed up the next day were all polite, knowledgeable and very professional! I will definitely use them for all my future plumbing, heating and air needs and gladly recommend them to family, neighbors and friends!

  • Review 26 (2024-09-20 - Rating: 5)

    Technicians are always so polite, professional and courteous. Josh did an excellent job. Highly recommend Solace.

  • Review 27 (2024-10-23 - Rating: 5)

    Alex Martin was our tech today. He was nice and courteous. He arrived on time and serviced our split units with no problem. We love Solace!!! Oh and our split unit!

  • Review 28 (2024-08-03 - Rating: 5)

    Kein Hernandez saved me and my dog from this Memphis heat today. Very professional and knowledgeable. As long as my house is cold when I return tonight, I will be calling on him again for future service. Thanks

  • Review 29 (2024-08-15 - Rating: 5)

    Alex was awesome. He was here within 45 min of my call. He diagnosed the problem and had it fixed within 30 minutes. Alex gets my highest recommendation.Mike G.Germantown, TN

  • Review 30 (2024-11-05 - Rating: 5)

    Josh was very knowledgeable and friendly. I will ask for him on any HVAC needs. He provides first class service.

  • Review 31 (2024-05-20 - Rating: 5)

    Alex Martin was fantastic! Cant think Solace Air enough, I had a mini split that was malfunctioning, Alex took only minutes to trouble shoot and fix the problem and did it at minimal expense to me. He was honest about what needed to be done and the charge was minimal for the work that was done. I was so happy with Solace I signed up for their maintenance plan, which is very reasonably priced for the peace of mind that it provides. Thanks again Alex for all your hard work and keeping our house cool in this Tennessee summer!

  • Review 32 (2023-07-20 - Rating: 5)

    Ryan was straight forward on the providing me the AC unit I need at a price that was reasonable. He was very professional and knowledgeable and work diligently to earn my business. Ben and Drew arrived on schedule and provided the best install, preserving my home during the entire process. These technicians faced many obstacles with their equipment and vehicle, but refused to give up on getting the system up and running. They stayed till late last night exhausting all options and apologized for not being able to get the system running. Alec arrived today and got the system running. Every team member that came into my home were greatly professional and extremely helpful throughout the entire installation process. Solace definitely deserves the 5 out of 5 stars and I will do business with them again and recommend them to others for their business needs. The company definitely has great personal working for them and hard-working to provide their customers with quality and treats them as a valued customer earning their business. I will be contacting Solace again to work on installing the other AC unit when the time come. My thanks to Solace and all their employees and support.

  • Review 33 (2024-04-04 - Rating: 5)

    VERY nice and professional young man completed my work today (Alex). He took the time to explain his work and advised me of maintenance (to do on my part). I am requesting he return for my next system check.This company obviously hires qualified and professional individuals. Great communication. Would highly recommend this company for all your HVAC needs. We’ve had others along the way but, none as good as Solace.

  • Review 34 (2023-10-31 - Rating: 5)

    Very pleased with the service I received from Solace Heating and Air. Agent Ryan came out to provide a quote for replacement for two units on Thursday and work began the next day early Friday morning. Ryan’s experience included technician experience, therefore he was able to give us expert advice on replacing the air/heating systems. Benjamin (Lead) and Nick were the technicians that removed and installed the units. They went over and above as service technicians. There was a power outage in the neighborhood for majority of the day on day two of the install. Benjamin and Nick continued to work throughout the power outage going out of their way to actually go and purchase flashlight head gear in order to continue to work. Overall experience was excellent, couldn’t have had a better experience in the replacement of my units! Price was great too!

  • Review 35 (2024-10-29 - Rating: 5)

    Bobby Cleveland was just great. He took time to explain everything to me and my wife. Great company and technician!

  • Review 36 (2024-02-14 - Rating: 5)

    We called Solace on Monday and the sales person came out the same day and then the very next day they were out to clean and repair our system and install a new Halo system. Drew and Dawson were very nice, professional and knowledgeable and they explained everything they were doing each step of the way. They did an amazing job and were so great to work with. We had a musty, mildew smell before they came out and by the time they were finished, it was gone! Very satisfied and highly recommend Solace.

  • Review 37 (2024-03-25 - Rating: 5)

    Technicians Cleveland, Dawson, and Drew were not only extremely thorough with our complete HVAC replacement but also helpful with providing maintenance and replacement tips. These guys were prompt and extremely professional! They carried out each task effortlessly and were very eager to answer all questions in regards to the job. We will definitely be sticking with Solace and thanks again guys, yall were so helpful‼️✨️

  • Review 38 (2024-05-29 - Rating: 5)

    Weve had to have both AC units replaced in the last few months. Dawson and Cleveland did a wonderful job. They were on time, professional, and were very pleased with the results.

  • Review 39 (2024-12-04 - Rating: 5)

    Dawson, Dylan,Gie, Micheal did really good fast work & cleaned up. All they left was good efficient work!!!

  • Review 40 (2024-10-26 - Rating: 5)

    Josh came out after hours to solve a problem with ac fan not coming on properly. Was quick and got the job done right !

  • Review 41 (2024-01-07 - Rating: 5)

    The service was prompt, performance great and Josh was very professional and efficient, but the only thing I didnt like is getting a different amount to pay than what I was quoted. On the phone I was told $148 which included visit, but the bill was almost $400. And the 9.99 membership thing for each month was asked could Bill be sent to cover all months. I just paid for one month with bill paid in full. I just dont like surprises as now customer. So in future can your service techs bill match phone quotes or mention other payment arrangements. It will be gladly appreciated. Otherwise great job Josh.

  • Review 42 (2024-10-25 - Rating: 5)

    Josh was awesome. Very impressed with his knowledge and request him for my future services.

  • Review 43 (2024-02-09 - Rating: 5)

    I cant say enough about the exceptional customer service I received from Solace and their plumbing team of Michael Claunch and Michael Alberson. I had a plumbing line back up with a piece of metal from my house build and they were patient with me and discussed options, and found a way to fix everything without major construction on my newly built home!If you are looking for a trustworthy home services company who cares about you and your home like its their own, I would call these guys!THANK YOU guys for taking care of us!

  • Review 44 (2024-12-12 - Rating: 5)

    Bobby was VERY PROFESSIONAL, and fixed my heat in no time. He answered all my questions, he is a great asset to the company.

  • Review 45 (2023-05-25 - Rating: 5)

    Had a couple of leaking shutoff valves in a very tight space in my attic and Crystal and Justin absolutely crushed it. Super nice and professional and absolutely beautiful work (new copper is so pretty)! No more leak and much needed piece of mind. Thanks you two!

  • Review 46 (2024-09-13 - Rating: 5)

    Had an issue with a drain they came out and cleared it quickly the technician was very knowledgeable and gave my son and I some helpful information I definitely will be calling them again for any plumbing issues

  • Review 47 (2023-04-21 - Rating: 5)

    So far, we’ve had great service with Solace. From my first call, I spoke to Lorraine and she was super nice… then Bobby showed up for the appointment the next day. He was extremely knowledgeable and really nice! We also got to meet Ryan, who was also great and knowledgeable. This was our first time and they exceeded our expectations! We hope to have them take care of all of our HVAC needs in the future. We’ve been in the area almost two years and it’s been really hard to find folks that know what they’re doing and don’t seem to be bothered by doing their job. ⭐️⭐️⭐️⭐️⭐️

  • Review 48 (2024-04-12 - Rating: 5)

    I wish there were more stars to give. This company surpasses any other plumbing service company in west Tennessee. When my water heater failed, I called around to several companies and got the run-around on when they could come out. One company even told me they would have to charge me for the visit. As a shot in the dark, I called Solace. The lady that answered the phone was very kind and accommodating. She put me on hold and found a technician that could come out and access our situation. Within 3 hours, Landon arrived.What I particularly liked about the technician, was he took his time to explain to me about the new water heaters and their life cycle. He asked me to consider a tankless water heater. I didnt have much thought about them but he took the time to educate me. He was very patient with the barrage of questions I threw at him. Long story short, I ended up with the tankless. Landon is the second reason I will be a life long customer of Solace.The icing on top was after the tankless heater install, we noticed a vibration when it was in use. This is common to tankless water heaters. I called to talk about it and they ordered vibration dampeners for the system. A few weeks later, I received a call from the General Manager apologizing for the delay in getting the part and that he would come out and personally install them, I was sold on Solace.I will add that I spoke about a couple of bad experiences I had with a couple of other well known plumbing companies in the area. They only listened and replied back with positive things their company offers. They didnt utter one negative word about their competition. If you are looking for a great, honest and responsive plumbing company, Solace is your company.

  • Review 49 (2023-07-04 - Rating: 5)

    Adam and Cliff came to my home to replace a faucet and these two gents are hands down phenomenal. Both are extremely professional and personable. More importantly, they did the work correctly the first time and performed all of their Quality Checks ensuring the job was complete before departing. I am now a strong advocate for Solace Services and whenever I need to use them again I know everything will be done correctly. Besides the company and employees being extremely professional, the fact that they were not looking to up-sell other things was reassuring.

  • Review 50 (2024-01-20 - Rating: 5)

    Michael Alberson came out to my home after I had a pipe burst due to the cold weather. He was very polite and explained everything that needed to be done to fix my issue. He also worked up estimates for a future plumbing job I asked him about. Great work done and very friendly. Highly recommend this company.

  • Review 51 (2023-12-20 - Rating: 5)

    The technician Bobby did such an excellent job providing service for our commercial property needs, we had him come to our residential property as well. He spotted the issue and saved us thousands of dollars. Very honest, trustworthy, knowledgeable, hard-working. We highly recommend Solace Services for all you HVAC and Plumbing needs.

  • Review 52 (2024-12-20 - Rating: 5)

    My initial service call, then repair, and follow up calls, were all completed with “Over and Beyond” Great Customer Service.Technician Adam is very, very thorough and explains things in great detail.And, my quotes on repairs and service were the best price out of 4 companies.Thanks again to the Solace Team!Leah B.

  • Review 53 (2024-07-15 - Rating: 5)

    Thank you to Solace for excellent customer service and professionally installed my new HVAC system. Ryan the service advisor and technicians Clevelann and Yovni are the best

  • Review 54 (2023-09-15 - Rating: 5)

    Bobby came out to perform maintenance on my unit, and he was extremely professional, timely, trustworthy, and knowledgeable. Everything was presented to me very straightforward, and I felt valued as a customer. Everyone that I have contacted at Solace has been great to work with! I am excited to continue doing business with them.

  • Review 55 (2024-05-07 - Rating: 5)

    TLDR: Professional, Honest, and Worth every penny! Give them a call to upgrade your home HVAC systems!Very impressed by the professional approach and genuine helpfulness of this company! We had been dreading the end of our furnace’s life knowing it would be expensive, but their tech Denzell was honest about what was needed when our AC stopped pushing air to the house vents. He eased my stress about needing a new furnace and answered my dozen questions. Other local larger companies gave us outrageous prices for a new gas furnace, which he explained was really overpriced. He did what he could and then got us the soonest and earliest appointment with a comfort rep.Their sales rep Ryan helped us go over our needs in our home and gave us a few quotes and we went with what worked best for our family’s needs even though it was a little more expensive - but still a fraction of the price the other companies told us.Installation day came, and installers Dawson and Cleaf (hope I spelled it right!) called ahead to let us know how soon they’d arrive. They were courteous of our home and explained everything throughout the process.They even were able to explain what the home rehabbers we purchased our home from had done with the thermostat wiring, and that the other HVAC company we asked previously should have been able to figure out. So we previously thought we couldn’t have a Nest thermostat - turns out we can, and they got it up and running!While the big expense still stinks, we now feel safe and ready for summer and winter without wondering if or when we’ll be without heat or AC. Major investment, but the experience with Solace has made it an easier pill to swallow. Thank you guys!

  • Review 56 (2023-10-31 - Rating: 5)

    Ethan was professional, courteous, and very knowledgeable when he came out to service my plumbing situation. He made me feel at ease, and assured me Solace would get my plumbing situation resolved as quickly as possible. He explained everything in detail, gave me a fair estimate of what my costs would be, and got right to work. I was very impressed with the excellent customer service and quality work I received! Great job Ethan!!👏 👏

  • Review 57 (2023-12-02 - Rating: 5)

    During Thanksgiving, I found the heating for the second zone upstairs not working,I called the company who did my annual maintenance immediately after Thanksgiving and the senior technician told me that the zone board is bad and need replacement, he quoted me about $1300 for the zone board replacement even the zone board itself only cost about $250.I was trying to find another company to give me a free second opinion. But it’s difficult to find one, I almost gave up until I called Solace Heating and air on 11/30/23. They agreed to give me a free second opinion. The next day Josh came to my house, he spent 2 hours for troubleshooting, everything was good except very strange that a white wire on the zone board was left aside and not attached to the slot. It could be pulled out during the last maintenance intentionally or accidentally. After Josh attached the white wire to a slot, the miracle came that the heating started working. It turned out the zone board is good and working now without replacement. I wanted to pay him for the repairs, but Josh insisted that it is a free second opinion.When a lot of the companies trying to make more money from their customers after the pandemic, it is so difficult to find someone honest and sincere like Josh and his company. I strongly recommend Josh and his company to anyone who need HVAC services.

  • Review 58 (2024-10-31 - Rating: 5)

    Landon did an excellent job! Very professional , answered all of our questions,lucky you have him as a team member!!

  • Review 59 (2023-08-04 - Rating: 5)

    Ryan with Solace was absolutely wonderful and very professional 👏 He is extremely informative and was able to answer any questions I had. When Installation day came, and his team was running late, and I had an appointment I needed to keep, Ryan took it upon himself to come and install the unit, and get as much as possible done, for the guys to come finish. I am extremely impressed with Ryans work ethics, and I will use Solace again, when needed.

  • Review 60 (2023-05-12 - Rating: 5)

    I want to give a huge thank you to Solace and their team for outstanding customer service! I bought new AC system last July and Bobby was incredible on his knowledge in helping me pick system! He is so professional and understands what giving great customer service is all about! Had issue this week and happy to report Bobby again was on top of his game and so were the other techs who made sure to get my unit fixed yesterday evening! The whole Solace team is awesome and they go above and beyond in customer satisfaction!!! Highly recommend them!!!! 5 star plus in my book...thanks Bobby!

  • Review 61 (2024-04-27 - Rating: 5)

    What a great process from beginning to end. From the office staff to the techs all were super professional, courteous and knowledgeable. The sales rep, Ryan was not out to just make a sale, he was there to tell and show me exactly what was needed and why. His truthfulness and desire to get my system right was what sold me. We did a complete system replacement from all the duct work, which is what I had requested estimate on originally, to the outside ac compressor unit and heating furnace unit. My house was built in 1978 and the duct work not only was deteriorated and collapsed and unconnected in most places but also was installed wrong and inefficient. To make matters worse the attic is a disaster to work in as 40yrs of living and accumulating needless junk made it extremely difficult to get to and work in many places. This is where the install techs really showed their professionalism. Clevelann Davis and Dawson Miller did not look at it as Well try to get it the best we can , but right from the start their attitude and goal was Were going to make this system right and whats best for your house and system. And thats exactly what they did. They assessed every room and each piece of ductwork and determined where each supply vent and return duct should be and relocated various vents and returns which required as many as nine new cut ins for vents and returns. In the attic where piled up junk made it it almost impossible to get to, they found ways to get to the ductwork location and make it work. They took no shortcuts. I could give many other examples of the little details that they paid attention to but suffice it to say they went above and beyond what most would do. They also hauled away all the old units and duct work and even vacuumed the hall floor under the attic pulldown where so much debris had fallen. They also installed my Nest thermostat I had been hoping to be able to use. I highly recommend Solace Heating and Air to anyone needing any kind of HVAC work.

  • Review 62 (2024-05-21 - Rating: 5)

    Denzel came out today and let me know what was needed. Instead of paying to put a band aid on the situation, he explained the root cause and has an estimate coming my way. Honesty and great service.Landon was the same. Had some a leak below and explained why the elbow was incorrect. I will be using this team to complete my work.

  • Review 63 (2024-04-09 - Rating: 5)

    Alex Martin did an excellent job with my schedule maintenance. He explained everything that was done and recommendations. He was very nice and even petted my dog when she wanted attention.

  • Review 64 (2024-03-22 - Rating: 5)

    DenzelI came out and did a fabulous job on my spring $49 spring tune up. He explained all of my concerns, and walked me through every step of the way. 10 out 10 STARS! HIGHLY RECOMMENDED ! Definitely will keep this company in mind when a repair is needed!

  • Review 65 (2023-04-26 - Rating: 5)

    The Solace team has been extremely responsive and professional with my HVAC maintenance needs. I use them for three properties, and theyve always been on schedule for routine maintenance, keeping my systems running smoothly. Most recently, Alex serviced one of my properties and he was (again) timely and professional. I highly recommend Solace.

  • Review 66 (2023-08-15 - Rating: 5)

    Would like to take a minute to review my awesome experience with Solace Services. My service tech, Bobby arrived at 8 am on the day promised. He was such a professional, knowledgeable, friendly representative of this company. My problem WAS that my air conditioning unit was not cooling properly. Bobby diagnosed and fixed the problem promptly and all is well now with my air conditioning unit. Thanks SOLACE SERVICES!!

  • Review 67 (2022-10-17 - Rating: 5)

    I appreciated the fast response when I called Solace Plumbing. They completed all the repairs needed. They replaced two faucets, several shut-off valves, and the parts inside the tank of one of my toilets. They also diagnosed the problem with our water heater. Chris and Justin were easy to communicate with, reliable, efficient, knowledgeable, and courteous. Thank you for the excellent service! I highly recommend this company and the only plumbers I ever want to use. Thank you for coming to West Memphis!

  • Review 68 (2023-07-10 - Rating: 5)

    I highly recommend Solace. They replaced my AC Unit. They were very professional and kind. There was a small issue and they resolved it to my satisfaction. I don’t expect things to be perfect but it says more about the company that they won’t stop until customer is satisfied. I appreciated that they stand behind their product and workmanship. I’ll be using them if there comes a need. Thanks to Jon, their GM, for making sure we were very satisfied.

  • Review 69 (2024-03-29 - Rating: 5)

    Denzell Rias was highly knowledgeable and thorough when diagnosing and installing new equipment to our system. From the ease of scheduling to exceptional customer service, we highly recommend Solace.

  • Review 70 (2023-10-19 - Rating: 5)

    I am a first time customer with Solace and I could not be happier. Our technician Ethan was courteous, personable, knowledgeable, and above all professional. He worked on our bathroom drain issue for nearly 2 hours and got it draining better than it has in years! Thank you Ethan and thank you Solace! I will be a return customer!

  • Review 71 (2023-04-11 - Rating: 5)

    The Team at Solace is unmatched - upon reaching out to them over a holiday weekend, I was promptly texted back that day to schedule service. The technician, J, was amazing, thorough and professional. J got me in touch with his sales guys Seth and Ryan who came over immediately to review my system and discuss options before proposing. I am switching from Conway to Solace and you should too!!!

  • Review 72 (2023-05-26 - Rating: 5)

    My mom had a leak and we reached out and they came the same day and fixed the problem! They sent an email before of who was coming and a little about them (my mom really liked that). Crystal and Justin were on time, professional, knowledgeable, took the time to explain everything well to my mom (she is elderly), and fixed her right up! Just cant say enough good things - we will use and recommend this company for years to come! Thank you Solace for great service!!

  • Review 73 (2024-01-20 - Rating: 5)

    I had a pipe break due to the cold weather. I called Solace Plumbing and Neil and Crystal were here quick and fixed the problem! They were very professional and nice! I would recommend them for any of your needs.Lisa Danielson

  • Review 74 (2023-08-09 - Rating: 5)

    I called in the morning to see when I could get a technician to come out to check my A/C. They sent someone out late that afternoon! The technician was very knowledgeable, explained to me what was going on, and was very polite. I could not have asked for more! I am so glad they sent a technician so quickly and he was great! The office was so nice and helpful also! Thank all of you so much! I am delighted with Solace!!

  • Review 75 (2024-09-21 - Rating: 5)

    Josh was prompt, assessed and fixed the problem! Solace has a new customer in me!!

  • Review 76 (2023-06-20 - Rating: 5)

    I never take the time to write reviews, but Solace is worth making an exception. Ive had them install a new condenser as well as a mini split for my detached garage. There have been slight issues with both, but what sets Solace apart is that they stand by their work and ~promptly~ address problems with anything theyve installed.Just yesterday I called because the new condenser wasnt cooling part of my house fully and no later than 10am today, its already taken care of. Alex is a boss.The prices are also incredibly competitive- the Samsung mini split I purchased wouldnt have been cheaper at any of the other companies I checked with, and the installation cost was super reasonable.10/10 experience thus far, I strongly recommend them.

  • Review 77 (2023-06-22 - Rating: 5)

    Great job very professional went the extra mile on everythingComplete sewer line from house to City connection

  • Review 78 (2022-05-20 - Rating: 5)

    We were so impressed with Solace. When our regular maintenance visit turned into a full unit replacement, they were honest about our options and very responsive. They had the units ordered and installed within 3 days! There were a few hiccups during installation & and they took care of it all immediately.We especially liked Terry, and I can tell they do things differently within their company. We will be using them going forward!

  • Review 79 (2023-04-19 - Rating: 5)

    We had an excellent experience with Solace. We are pleased and will definitely call them the next time we have HVAC issues or anything else that they handle. They replaced our furnace, and were incredibly fast and responsive.

  • Review 80 (2024-05-31 - Rating: 5)

    Great customer service! Technicians Clevelann and Dalton did an excellent job installing my new HVAC system!

  • Review 81 (2023-12-19 - Rating: 5)

    Denzell was my tech and I’ve never had such excellent and thorough examination of my heating system! I can’t say enough great things about the character and demeanor in which he conducted himself! He was ontime and very explanatory, and as a result, I’ll use this company for work that needs to be done. Also have used their plumbers and was very satisfied! Thank you, Denzell, for your professionalism!

  • Review 82 (2023-03-30 - Rating: 5)

    We had a clog that we needed immediate help with. Solace was super responsive and came out the NEXT DAY to help diagnose our issue, which was a clog in the piping in our yard. They had the piping repaired first thing the next week. The plumbers were communicative, professional, knowledgeable, friendly, and efficient. We were extremely pleased with the work that was done and would use Solace again 100%.

  • Review 83 (2024-01-16 - Rating: 5)

    Solace Services and Plumbing fixed me up! Special thanks to Josh for taking care of all my heating needs, and Landon and his partner for the great job they did on my plumbing! Im so very thankful to Solace! You guys ROCK!!!

  • Review 84 (2024-04-17 - Rating: 5)

    Ben and Oscar were amazing. Very professional and knowledgeable and fantastic job explaining each step of the process. Definitely will refer them as technician for Hvac needs.

  • Review 85 (2024-02-11 - Rating: 4)

    EDITING TO ADD **The general manager called us over the weekend to try to make things right, I’m raising the stars on this review because that’s excellent customer service. There wasn’t anything at this time they could do since we did the job ourself but he gave us his personal number and said if we ever needed anything again to call him. We really appreciate them reaching out to make things right on this.Our hot water heater quit heating we called around to multiple places, solace was the only ones who returned a phone call (reason for at least 2 stars) we needed a quote and was interested in a tank and tankless quote, the tech was nice however he told me there was no way a tank could be installed in my attic where my homes original tank is now, he said the new model tanks are larger around and wouldn’t fit through the stairway of the attic pull down, he said a tankless would be my only option. I questioned him on it a little more then he says they may be able to do a tank but not with out removing my pull down stairs and cutting the ceiling joist resulting in paying a contractor + them around the same as a tankless. He also told me with the tankless we’d have to pay the extra for someone to remove the stairs just to take out the old tank that’s up there.After getting the quote for just the tankless since the tank “wasnt possible”. My husband and I talked about it and decided to go to lowes tonight to get the supplies to do it ourself. Our old tank came down with no issues, no removing the stairway and then we replaced and installed a new tank also with no issue and with out removing the stairway. We feel now we were either lied to just to try to get us to go to tankless by being told it was our only option. But also lied to about having to pay to remove the stairway either way. Because with just some simple measuring my husband determined there would be no need to remove or cut anything. We did the whole job ourself and saved a lot of money.

  • Review 86 (2024-02-26 - Rating: 5)

    Landon Gray immediately discovered the cause of my leaky faucet that had been plaguing me for days. His action to correct it stopped the leak immediately. Landon is professional, friendly and highly competent. I am fortunate to have found Solace Services and Landon Gray!

  • Review 87 (2024-10-08 - Rating: 5)

    Josh did an excellent job!! He got us back blowing cold air!! 👍

  • Review 88 (2022-11-05 - Rating: 5)

    These guys always do amazing work. I opted for a whole system replacement on 11/2/22 based on Chris’s recommendations. Seth hooked me up with the financing, and the team was out here two days later. Big thanks to Chase, Marcus, Andrew, and Francis for doing such an amazing job.11/5/22 update: I woke up with an issue with my condensate pump. Chris showed up very quickly and got me all squared away. I would not recommend any other company for you HVAC needs, Solace is truly the best.

  • Review 89 (2023-06-08 - Rating: 5)

    Firstly, I had called to report an issue and it only took 2 days to have a tech sent to my house. I was lucky enough to get Denzell as my tech and not only did he troubleshoot and locate a clogged water overflow pump, he was extremely friendly and a pleasure to talk to. Within a couple hours my A/C was repaired and has been fine ever since. 5 stars to Solar as a company and 5 stars to Denzell for not only being knowledgeable, but just a all around friendly and good person.

  • Review 90 (2024-04-27 - Rating: 5)

    Alex was courteous and professional and did a great job with start up service and cleaning the units/ new filters etc. Very reassuring to know that Solace is a quality company that we will call on again

  • Review 91 (2023-11-03 - Rating: 5)

    Two technicians came-Ethan and Crystal. Both on time and very quickly installed 2 new water efficient toilets. They were quick and clean and hauled everything off. Great job. Thanks

  • Review 92 (2024-10-26 - Rating: 5)

    Very knowledgeable and thorough. I trust their judgement and appreciate all they did. Excellent.

  • Review 93 (2023-08-19 - Rating: 5)

    Solace Services replaced our old HVAC system 8/2/23. When our unit quit cooling on a very hot day, Solace technician, Bobby, came right out to get it fixed. Soon it was apparent that we were going to need to replace our old unit. The new unit was installed the next day. All work was completed in a timely manner including cleanup. Install Specialist (Ryan Haskins) and Installers (Michael Pedron and Justin Bennett) were professional, respectful, and knowledgeable. Michael and Justin worked steadily and did a great job with the installation. They cleaned up so well one would never know a big new AC/Heating unit was installed. A few days later, Jon, the Manager of Operations, made arrangements for Fabio to repair the small opening in the sheetrock where a new line had to be dropped. Fabio did a beautiful job with the repair and painting. We are completely satisfied with their work and will continue to employ Solace for any future HVAC services we need. We also appreciate Solace for their quick action when we called for help. Another really nice thing that Solace does is text you with a photo and brief bio of the technician who is coming to your home. Our technician is Bobby and they don’t come any nicer, professional, and skilled.

  • Review 94 (2023-11-09 - Rating: 5)

    Denzell, was a very effective, knowledgeable. and professional technician who helped my family to recuperated our piece of mind by fixing our heating unit in 10 minutes. Since we have been without heat for two weeks, he was a god sent. Thank you for you awesome service.

  • Review 95 (2024-10-21 - Rating: 5)

    Alex was very professional, and very informative. Very impressive, I will stick with Solace.

  • Review 96 (2022-09-17 - Rating: 5)

    Michael and Crystal did a great job replacing my kitchen faucet and were very knowledgeable regarding a problem with my bathtub drain hardware, which needed to be replaced. They were on time, professional, very friendly and polite, and got the work done in a timely manner. I’ve had other plumbers come to assess both issues that I had before, and was so disappointed with their lack of knowledge regarding the problems with the actual fixtures, but Michael knew exactly what was wrong within minutes and I’m so grateful that they were able to complete the work in a timely manner. They didn’t leave a mess, which is always appreciated, and I’ll definitely call them again the next time I have a plumbing issue.

  • Review 97 (2024-10-30 - Rating: 5)

    Bobby Cleveland was fabulous. He thoroughly checked all 3 heaters. He was very courteous, cleanly and communicated very clearly.

  • Review 98 (2022-12-21 - Rating: 5)

    Jervarious was amazing! He called when he was on his way and arrived on time. He was very knowledgeable and friendly. He had everything taken care of quickly and explained what needed to be done before he completed the work. I had left a message last night and they went ahead and scheduled an appointment for this morning. Solace is always quick to respond and very thorough. I would recommend them to anyone.

  • Review 99 (2023-10-30 - Rating: 5)

    Josh was super professional and informative. He was able to correct a small issue and now my furnace is ready for the winter. I will be using Solace moving forward for all of my HVAC needs. Thank you!

  • Review 100 (2024-10-30 - Rating: 5)

    Josh did a great job explaining everything. Keep up the good service!

  • Review 101 (2024-11-20 - Rating: 5)

    The team of Crystal and Neal are fantastic. They explain what needs to be done and will answer any questions that you have. Very honest and will not try to upsell. Years of experience between the two of them. I have been very pleased with their service. I will contact them again in the future if I need plumbing work completed.

  • Review 102 (2022-09-21 - Rating: 5)

    We are so glad we chose Solace to replace our entire HVAC system. They went above and beyond and exceeded our expectations with price and quality work. Chase, Danny, and Marcus were professional, knowledgeable, and punctual with impeccable service. We highly recommend them!!!

  • Review 103 (2023-04-17 - Rating: 5)

    Great price and work. Great customer service. Had an issue with the size of the drain pan on initial installation and they worked to fix it up to code, no questions asked. Also used for a hot water heater fix and the plumbing team was great as well!

  • Review 104 (2023-08-31 - Rating: 5)

    We have used Solace for both plumbing and HVAC services. They are so responsive and easy to work with. Specifically, Denzell has helped us with both A/C and furnace and hes great!

  • Review 105 (2022-11-07 - Rating: 5)

    I contacted Solace by phone and asked them to check out my heating system for the winter months. The lady I spoke with was very responsive and scheduled an appointment for me for just three days later. Chris was my tech and he phoned in advance and arrived early. He was very friendly, dressed in a clean uniform and nice to my house dog. Chris did a thorough quick and efficient checkout of our system. I had supplied new filters for our system, but he said the existing filters werent that dirty and they could last through the winter months. This is the first time a serviceman had told me this, and it was quite a savings since the filters cost over $200.00. Other techs have just automatically changed the filters and, if it wasnt really necessary, this was an unnecessary extra cost to me (and Im on a fixed income). Chris also gave me some tips on the operation of my new smart ecobee thermostat. Anyway, Chris did a great job and Solace is now my go-to HVAC company!

  • Review 106 (2023-10-26 - Rating: 5)

    Josh Buckley was a lifesaver. He was very professional, very knowledgeable, and able to diagnose the problem with my AC unit and get me back running like new. I would recommend Josh to anyone who has hvac issues.

  • Review 107 (2023-03-03 - Rating: 5)

    Everyone we dealt with was very polite and knowledgable. Alex Martin and Ryan Hoskins did a great job installing our heating and air unit. We’re so happy we chose Solace Services! We highly recommend them to anyone needing heating and air!

  • Review 108 (2022-06-28 - Rating: 5)

    These guys are GREAT at customer service. From the person who answers the call to the tech that was sent out. Please note - I did not get to use Solaces full services (explained further), however, I still felt the promptness in response time, the detailed explanation of my AC issues, and friendliness of all staff still deserved a decent review. They sent a technician by the name of Dylan out to my home to evaluate the issue. He took pics to show me and thoroughly explain his findings. It was realized Id need an ENTIRE new unit, not just a quick fix. The only reason I could not go with Solace was *only* due to their 1st availability would be July 5th and Id stumbled across a company Id used in the past that could do it a couple weeks sooner. THIS is not a bad reflection of the company AT ALL. The turn of summer is an extremely busy time of year. Its just that with the southern summer heat reaching upwards of 100 degrees, I simply had to go with 1st available. I will definitely keep them in rotation for future calls, should an issue occur.

  • Review 109 (2022-11-17 - Rating: 5)

    One of our toilets was stopped up or clogged bad. They came on time and were really quick, informative and safe. One less headache I have to worry about. And they gave me tips on how to keep it from happening again.I highly recommend them for various services that they provide. I will be making another appointment soon for them to help fix the faucet in the same bathroom. Its dripping, and they told me what I need for it also. Really good people. I definitely appreciate them.

  • Review 110 (2023-11-22 - Rating: 5)

    Denzel and Seth did a great job explaining my HVAC issues and gave me a reasonable repair/replacement price. Happy to have heat again! Highly recommend!

  • Review 111 (2023-02-11 - Rating: 5)

    Repaired a slow standpipe (washing machine) drain.On time and took time to do a thorough job and explain thoroughly the issues and repairs. ANOTHER company failed twice to completely diagnose the problem and had problems scheduling and simply did not communicate. I recommend Solace 100% without reservation.

  • Review 112 (2021-07-02 - Rating: 5)

    Solace came out after I ruined a mini-split system trying to clean it. They recommended a new system to not only replace the existing one but also add another room to the new system.We decided to have the job done and scheduled an install date. They came out and did an amazing job with the install checking and rechecking everything to ensure all components communicated flawlessly providing the right amount of temperature control.The temperatures these installers were working in were easily above 100 degrees with humidity off the chain.From the initial consult to the completion of installation Solace personnel were professional and obviously were very well trained as our new mini-split dual port Samsung Quantum works flawlessly and is the perfect size for our needs.Thanks Solace for all you did for our family!!!!

  • Review 113 (2022-12-23 - Rating: 5)

    This company came into my home and completely redone all my plumbing. We were having copper pipe leaks and have had 8 in 4 years. Michael and his team came out and gave me the best advice to replace all copper. He and his team worked tirelessly to completely replace all the copper in my home and have it ready for my family in a matter of days.. thank you for your knowledge and work ethic. That is hard to find these days!

  • Review 114 (2023-11-07 - Rating: 5)

    High quality work done at fair price with clear and detailed explanation of work required. TJ, AJ, and Chase provided excellent and thorough service to ensure that everything that was needed was provided.This week I had a kitchen sink drain cleared and a new garbage disposal installed by Ethan and his co-worker. They arrived earlier than scheduled which was very helpful and the work was done in a quick and professional manner. I would recommend this company who are very professional and skilled to anyone who is in need of plumbing solutions.

  • Review 115 (2024-11-06 - Rating: 5)

    Alex was on point, on time, very professional and just all around knowledgable!!

  • Review 116 (2024-04-16 - Rating: 5)

    I had water leaking through a ceiling and Landon ( plumber) saved the day by driving for an hour to my house at 10pm and worked until midnight to resolve the indoor water. He was knowledgable and sympathetic. Landon is a great plumber and Solace is a great company

  • Review 117 (2023-08-21 - Rating: 5)

    Lorraine, Jon, Danzell, Benjamin all = superb. The install was only a few days ago so will reserve judgement on service but dont think Ill be disappointed. Have already recommended the company to others. My first review of any company by the way, so...

  • Review 118 (2023-09-08 - Rating: 5)

    I called around 10 AM on a Friday Hoping someone could come out today tomorrow at the latest. The Lady that answer the phone was great (5 stars) she gave me between 12 and 5. By 1 the tech was on the way and by 2 he (Bobby 5 Stars) had me up and Running. VERY FRIENDLY and explained everything. Will DEFINITELY will recommend and use them again.

  • Review 119 (2023-06-27 - Rating: 5)

    We had several issues that needed to be tended to. Crystal arrived swiftly. Issues were identified and resolved just as swiftly! Crystal is amazing and communicative. Girl power!!! Highly recommend this company!!

  • Review 120 (2024-01-10 - Rating: 5)

    Crystal & Neal immediately assessed the issues and went right to work fixing what was wrong. They were in & out in no time. So nice to work with too! Youre the only ones I call for plumbing issues. Thank you!!

  • Review 121 (2023-09-25 - Rating: 5)

    Denzel was amazing! He came out promptly and quickly and resolved our a/c issue that weve had for over a year! Other companies wouldnt even service our type of A/C. Thank you!!

  • Review 122 (2024-05-22 - Rating: 5)

    Very quick to get our new unit in next day!Dawson and Cleveland were very personable and explained everything very well. Couldnt be more pleased!

  • Review 123 (2023-10-04 - Rating: 5)

    Denzell.R is a GOD send! He was incredibly professional and knowledgeable. He explained things in a manner that gave me confidence and reassured me every step of the way. I would recommend him to anyone that is in need of any HVAC services. 10/10

  • Review 124 (2022-10-26 - Rating: 5)

    Jervarous Lewis gave us a estimate on a new heating and cooling system. He is very knowledgeable about the systems and the plans Solace offered. He explained everything to us and helped assist us in making the best decision that met our needs. We decided to buy a whole new system and we are looking forward to working with Jervarous and his crew for the installation. Solace has great plans, great prices, and has excellent service!!

  • Review 125 (2021-06-14 - Rating: 5)

    The Solace crew were knowledgeable, professional and did a fantastic job. They were very communicative with us the entire time which we appreciate so very much. Communication is so hard to come by these days and we couldn’t be happier to have found this company! Their work was detailed from the major parts of the job down to lining up a corner of a unit so that it was in its proper place. Call this company, you won’t be disappointed!

  • Review 126 (2022-08-28 - Rating: 5)

    My experience with this company was absolutely excellent. They were in and out with one call. I had 2 other companies come out to fix the problem I had and both failed to find the problem and had to sleep in a very hot home for the night. I Then phoned solace the next morning. There customer service was excellent very friendly staff and very professional they quickly got someone out to my house with in minutes of the call. They came and quickly located the problem and gave me options on how to proceed. Within 30 min they got my system up and running and made sure the system was working properly! I highly recommend this company don’t look any where else friends!

  • Review 127 (2023-11-06 - Rating: 5)

    Nick & Drew installed my AC & Furnace units. Professional, kept me informed of what they were doing, & gave me info on caring for my new units. Nice job. Highly recommend

  • Review 128 (2021-07-10 - Rating: 5)

    I am incredibly impressed with Solace Heating and Air. My old HVAC system was not installed correctly after the previous homeowner build an addition. We had a ton of issues with the ductwork that resulted in our air conditioner not being able to keep up. Most companies were only interested in replacing the major components. Aaron gave me a courtesy call on his way then arrived right on time. Once he arrived we went over the problems and he got to work inspecting and measuring everything. He provided a detailed estimate showing what equipment was to be used and what modifications needed to be made on the ductwork. When I had a few questions Conner was responsive and very knowledgeable. I knew July wasn’t the ideal time to replace the system but the crew worked hard and got it wrapped up in 2 days, even with the miserable heat in a short attic. They were very professional during the install and kept me updated along the way even checking in on where I wanted some new ducts ran. The new system is working great and as an added benefit is super quiet. I cannot speak highly enough of the entire team. From start to finish the best company I have ever trusted my business to.

  • Review 129 (2021-11-03 - Rating: 5)

    I loved my experience with this company. They were able to come out the same day I called and worked with my warranty to get my a great price. The repairman, AJ, was super friendly and very fast. My heat was restored less than 24 hours after my first call. Will definitely use them again in the future.

  • Review 130 (2024-01-22 - Rating: 5)

    Thank you Solace for your immediate response and service during the Snow storm 2024 when our faucet broke. I would 10/10 recommend from your customer service and great team.

  • Review 131 (2023-06-01 - Rating: 5)

    Solace performed some plumbing needs for me and did an outstanding job. They were very professional, courteous, and punctual. Solace had a very swift response time and provided same day service.

  • Review 132 (2024-03-04 - Rating: 5)

    I called for service this morning and Josh came out in just a couple hours! He was exceptionally professional, thorough, and personable. I highly recommend this company!!!

  • Review 133 (2023-08-24 - Rating: 5)

    Denzell was very professional and knowledgeable. He was on time and informed us of other issues that may need to be addressed in the future. I 100% recommend Solace for your heating and air services.

  • Review 134 (2021-11-12 - Rating: 5)

    Aaron was a very professional and knowledgeable. He explained everything he was doing and the reasons why. His bid was much more precise and included many things the other companies didnt. I am still getting one more quote but so far Solace is the best yet in price as well as professionalism.

  • Review 135 (2022-12-20 - Rating: 5)

    Dylan was our Hvac tech and he was very knowledgeable, friendly, and quick to repair/restore our heat when it went out. We were so thankful for his service because it was a cold day in December and he was very kind and quick! Thank you Solace Heating and A/C.

  • Review 136 (2024-04-29 - Rating: 5)

    Great, efficient service from Matt to tune up our HVAC systems today. We’ll definitely request him next year to service our systems.

  • Review 137 (2024-10-14 - Rating: 5)

    Josh was amazing and got us up and running in no time!

  • Review 138 (2021-06-24 - Rating: 5)

    I highly recommend Solace Heating and Air. I had another company coming to do maintenance and they said I needed to replace my units and that they have mold. Solace technician came and did a detailed inspection and even adjusted something the previous company has done wrong. He found no mold and no need to replace the units. I signed up for their maintenance program. Affordable and very knowledgeable staff and technicians.

  • Review 139 (2023-03-02 - Rating: 5)

    Jack, Jay & Jon went above and beyond to get the job done. It took 2 days but they did it. Honest and fair service! Very highly recommend! Im a out of town daughter with a mom with dementia. They had a heart to understand that!

  • Review 140 (2022-10-19 - Rating: 5)

    Great experience with Solace. We use them for our HVAC maintenance and now hot water plumbing needs. They installed a new tankless system and we only have great things to say about their service!

  • Review 141 (2023-09-27 - Rating: 5)

    So great, got the job done in 4 hours --hard working guys, fast working respectful and really nice. the sales person was really nice kept all promises. Cool again. Better Call Solace!

  • Review 142 (2024-03-27 - Rating: 5)

    Denzell was a great service technician!! He covered everything we needed and answered all questions. He was very professional and courteous!

  • Review 143 (2024-10-22 - Rating: 5)

    As requested after the HVAC cooling maintenance check a few months back, we had Josh Buckley come back to do the check for the heating as well.Josh was great again - very knowledgeable and patient to answer all of my questions and also provided tips for proper functioning. Would recommend again to work with Josh like we will continue to for all our future checks.

  • Review 144 (2021-05-21 - Rating: 5)

    Where do I begin with how amazing Conner, Aaron, and the entire team at Solace Heating and Air have been to my family? They have worked on finding the best financing for us when we need it most as our old system is on its last leg and not working to cool our house at all. I’ve been taking care of my Mom who has stage 4 kidney and bone cancer and I have a special needs teenager so we need the A/C to work, especially as it’s getting hotter. Once we got the financing figured out, Conner has arranged to have a portable A/C unit brought out and installed for us to use until they can install our new system next Wednesday. They have gone above and beyond and have the best customer service I have ever encountered with an HVAC company. If you want great service, great pricing, and great products and installation, give them a call. You won’t regret it.

  • Review 145 (2022-06-22 - Rating: 5)

    At the time our unit went out, the part needed was not available and had to be ordered. Solace provided a portable unit to cool our home as we were facing over 100 degree temps. They kept us updated on every step leading to our repair and had great communication. Zack B. Was our technician. He was prompt, friendly, and professional!

  • Review 146 (2024-12-10 - Rating: 5)

    Technician Bobby Cleveland inspected our floor furnace. He was thorough.He figured out the possible problem and explained the problem where we could understand. Bobby ordered the part and returned in a couple of days and completed the job. We are pleased with his work.

  • Review 147 (2021-11-18 - Rating: 5)

    The dispatcher was an absolute DOLL!! Love her!!! Super nice and appeared to care about her customers very much. AJ (tech) called ahead of time, was on time, very knowledgeable, and thorough. He explained every issue, the steps to repair/replace, and went beyond to make sure the deal was done and done correctly. These kinds of repairs always make a homeowner cry but I shed fewer tears with Solace :)

  • Review 148 (2023-07-08 - Rating: 5)

    The level of service and care provided ensuring all required was completed, was outstanding!!! Truly a fantastic and diverse HVAC/Plumbing teams, one’s in which my family and I are glad to have a relationship with to manage future needs. Thanks Solace Team!!!

  • Review 149 (2022-10-29 - Rating: 5)

    Bobby (the Technician) was outstanding! Professional, knowledgable, and willing to explain what he was doing. He fixed the problem (and it was an odd one) by sticking with it. Truly one of the best HVAC companies Ive found in my area. I highly recommend Solace Services!

  • Review 150 (2024-06-08 - Rating: 5)

    The Techs arrived at 10:00 and started working. Friendly young men that got the job done. They finished at 3:00 very professional young men.

  • Review 151 (2021-02-09 - Rating: 5)

    I have used Solace twice now. One time for an emergency repair on a weekend and once for a full system install. Both times the experience was the same: they showed up on time, were efficient, clean and affordable. They gave me options and didn’t try to “push” some super expensive service on me. You can tell that they care!

  • Review 152 (2021-04-30 - Rating: 5)

    Had such a great experience with TJ and the team. They were out here the day I called and thoroughly inspected my system and took the time to make sure I understood exactly what was going on with my system. They replaced part of my system the next day and my ac is now running better than ever. They never tried to push me to purchase things I didnt actually need and were very personable. I will definitely be calling them again for any future needs.

  • Review 153 (2022-01-06 - Rating: 5)

    The employees at Solace HVAC were on time, worked very hard, and stayed until the job was completed.In today’s world of work that is halfway done, this company and these guys did everything completely and confidently. Even staying late to finish what they started.I would recommend Solace to anybody needing a smaller or large HVAC job.They were completely worth it!

  • Review 154 (2022-05-20 - Rating: 5)

    My AC went out last night. I woke up and called Solace at 6:30 AM. They were very helpful and scheduled me for a repairman to come by at 2pm.Around 930 am they called me and said they had a cancellation and could be there at 11am. The technician Jervarious actually arrived early at 10:45 am. He was incredibly nice and professional. My condenser wasnt coming on. Knowing I have an old unit, I assumed Id have to replace the entire AC unit. However, Jervarious kept digging in to it and found that my zone board wasnt sending enough power to the condenser. Instead of paying $4,000+ dollars for a new unit, it ended up only costing $650. I was so thankful for his honesty and hard work. By 2pm, I had fully working air conditioning again.I would recommend Solace to everyone. Great, fast service and top notch integrity.

  • Review 155 (2023-05-30 - Rating: 5)

    Solace showed up at the scheduled appointment time. They communicated well, repaired my plumbing issue quickly, and paid attention to details. I plan on using them for any future plumbing issues.

  • Review 156 (2023-06-15 - Rating: 5)

    I called with a water pressure issue. Crystal showed up quickly, was professional, and diagnosed the problem as my well pressure really fast. I appreciate the fast response and she was great to work with! Would definitely call again!

  • Review 157 (2021-06-21 - Rating: 5)

    Solace Heating and Air was very responsive and come out to diagnose my AC issues within hours of calling them. The technician was very friendly and knowledgeable. He explained in detail the different possible causes of the problem and how to test for each one. In the end it was a simple fix and we had cold air again. I would highly recommend Solace Heating and Air.

  • Review 158 (2024-10-24 - Rating: 5)

    I recently had a HVAC issue and decided to call Solace. When I called, Nicole answered the phone and immediately got me an appointment that day. She communicated with me twice that day as to when the technician would arrive. Who does that? I never had to wonder. Bobby showed up at my house and immediately diagnosed the issue. We decided against fixing it and going with a new unit. The next day Jon showed up at my house and explained all my options. The following day Dylan and his team showed up and installed my unit. They stayed all day and worked their tails off. I never even saw them take a break. They stayed until the job was finished. I had a question the following day about the new unit and they sent Alex out to make sure the unit was working properly and to answer all of my questions. I could not have been more impressed with a company that values old school customer service. I highly recommend them for all you HVAC and plumbing needs. Tyler and his team will go beyond the call of duty to make sure your experience is amazing.

  • Review 159 (2021-07-22 - Rating: 5)

    My technician was Aaron, and he was wonderful. He showed up 2 hours early and was very knowledgeable. He explained everything to me and did the job in a timely manner. I will definitely use this company again.

  • Review 160 (2022-09-21 - Rating: 5)

    They provided great communication from dispatch to the technician. They walked me through everything and understood how stressful having an AC unit go out in the middle of summer can be. Highly recommend. We love our new AC unit.

  • Review 161 (2024-10-14 - Rating: 5)

    Dak did a great job. On time and very professional.

  • Review 162 (2023-07-05 - Rating: 5)

    My downstairs unit went out on Sunday morning. Bobby with Solace was able to fit me in quickly. He diagnosed the issue and was done in 30 minutes! Thank you Solace and Bobby!

  • Review 163 (2022-07-25 - Rating: 5)

    After getting 4 HVAC quotes for a complete home HVAC installation, Solace created the most sensible, strategic, and cost-effective plan. Our installation was quite challenging, as we live in a historic home. The owners and employees exceeded our expectations and followed through on everything we agreed upon. I hope Solace will grow their services beyond HVAC and plumbing, enabling us to have a one-stop-shop for all our home needs. Thank you all so much!

  • Review 164 (2024-04-04 - Rating: 5)

    Josh was amazing and very thorough. I highly recommend solace heating and air and will only use them for my heating air.

  • Review 165 (2023-09-11 - Rating: 5)

    Denzell Rias came out for my fall maintenance. He was great! Very knowledgeable and personable and explained everything so I understood. My pups liked him as well! He is a great asset to your company! Thank you Denzell!

  • Review 166 (2024-10-31 - Rating: 5)

    Josh was extremely professional and great to work with.

  • Review 167 (2023-06-19 - Rating: 5)

    Crystal and Justin were knowledgeable, friendly, and addressed my plumbing issue in a timely manner. Will use Solace again for any future services.

  • Review 168 (2021-05-23 - Rating: 5)

    The service was absolutely fantastic from placing a call till the end of the repair.The AC stopped working on a Saturday evening. Despite calling around 9pm on a Saturday, the call was promptly answered by a person, not a machine, all questions were answered, and emergency appointment for the next day (Sunday, btw) was set up to fit my schedule.TJ was great. He was very polite, punctual, knowledgeable, professional, and also wore a mask and shoe covers as well, which is greatly appreciated in times of COVID. Getting a text with the technician photo and brief info was also a nice touch.I would absolutely use this company again and would recommend it to friends and family.Thank you very much!

  • Review 169 (2024-10-25 - Rating: 5)

    Josh was awesome! I recommend him to anyone!

  • Review 170 (2022-09-15 - Rating: 5)

    I had a clogged sink when I came home from work. I gave Solace a call and Micheal Claunch came by the same evening and took care of the problem! Thats what I call service!Thanks Micheal for doing a great job and doing what is right for your client!I will continue to use Solace for my plumbing needs.

  • Review 171 (2023-11-18 - Rating: 5)

    We had a leak under our dishwasher that was running out through the garage. They came that day to stop the leak. Communication was wonderful and their pricing is very fair.

  • Review 172 (2021-04-15 - Rating: 5)

    I recently had the opportunity to work with your technicians TJ and AJ from Solace Heating and Air as they replaced my entire HVAC unit. I have never encountered such a high level of enthusiasm, politeness, and customer care as I received from these young men.From the initial conversation, they were professional, prompt, courteous, and knowledgeable. They arrived on time and kept a pleasant and professional disposition for the duration of the job.I highly recommend Solace Heating and Air. Thank you Solace!

  • Review 173 (2021-07-03 - Rating: 5)

    Aaron, Chase, Cade, Tyler, and Conner all went out of their way to make sure to accurately diagnose the cause of the leak in my ceiling (very poor workmanship by the company that installed the AC unit just three years ago) and then to actually correct the real problem with complete professionalism. They arrived before they promised (they called me for permission to come early). They stayed over an hour assessing the situation, and they returned the next day (before the appointment time with a call to ask permission again) to do the work. They started at 4:30 p.m. and did not finish until 9 pm on a Friday night before a long holiday weekend. They provided me a detailed list of what was wrong, how it needed to be corrected, and an inspection report. Then I ended up needing freon, and I still ended up paying less than their original quote. I cannot recommend this company enough. I will only use Solace from this point forward!!!!

  • Review 174 (2021-02-05 - Rating: 5)

    Thanks to Tj and Tyler our heat is back going good as new. We called them out after hours and both guys were there in no time to diagnose the issue. They had everything fixed and back going in no time. Highly recommend these guys and this company! They are both very professional and gave us an outstanding service. Our family appreciates them and will definitely be calling them if we are to have any more issues!

  • Review 175 (2022-08-03 - Rating: 5)

    Needed a toilet flange repaired. Flange was cut years ago when we transitioned from a thick set mortar floor to standard. After new vinyl floors were recently installed, old flange no longer sat in the pipe properly, causing the toilet to rotate. Contacted Solace to come out and fix the old flange and reseat the toilet. They were very quick to respond, showed up when they said they would, and fixed the issue promptly. Very professional throughout the encounter and provided educational tips for future issues and/or repairs. Michael Claunch was the plumber that did the repairs.

  • Review 176 (2023-01-24 - Rating: 5)

    Solace sheet metal guy Neil Dixon is the best duct guy in town. Been using Neil for 30+ years, since his days back with Butch Johnson. Always excellent accurate work. Do not go anywhere else.

  • Review 177 (2021-05-21 - Rating: 5)

    Great experience overall. TJ came over on time, was very professional and very thorough. I feel very good about the plan he came up with to fix our issue with our ducting & venting system. Will definitely recommend and use again.

  • Review 178 (2023-08-11 - Rating: 5)

    Denzel Rias was absolutely AMAZING!!!! He explained everything in detail and helped me realize what I needed the most help with. Every Service Tech should be this thorough and professional.

  • Review 179 (2021-02-09 - Rating: 5)

    Solace came out to do a routine maintenance and check on our furnace and did a FANTASTIC job! Tyler and Aaron were both very knowledgeable and friendly! Would recommend them to everyone!!

  • Review 180 (2022-10-18 - Rating: 5)

    Dillon completed check-up for Winter on our heating system and reported to both my husband and me that our unit was good to go and we should be good for the Winter. If we had any difficulty we should call for assistance. He was most pleasant and efficient and we are glad to have him taking care of our system.

  • Review 181 (2021-09-21 - Rating: 5)

    We actually had another company scheduled to come inspect our A/C, and thankfully they cancelled the night before. Solace Heating and Air fit us in within the same day we called. TJ inspected our unit and did a full install of a new HVAC system. It was an amazing experience, and we highly recommend this company.

  • Review 182 (2024-01-01 - Rating: 5)

    Josh was awesome! Very helpful and thorough and worked hard to inform me of ways that will make my hvac system work most efficiently!

  • Review 183 (2021-06-18 - Rating: 5)

    T.J. contacted me and kept me updated on his arrival time for my service. Very professional and polite, he got my unit cleaned and it is working just like it should. Best service Ive ever experienced. He will definitely be who I call if I ever have anymore HVAC issues!Thank you

  • Review 184 (2022-06-24 - Rating: 5)

    Manager sent tech out within an hour of calling. Tech Jervarious worked very hard in near 100° heat to repair a nearly 16 yr old unit. The fan was broken and had damaged the motor. But we still had sporadic cooling issues. Jervarious even came back after hours to recheck everything. We finally decided to go with a new unit as a/c was so old as more repairs were not worth it on such an old unit.He gave us chance to replace before repairs but we were just too hopeful the old lady still had life. So we are getting new ac/heat unit and got maintenance contract with discounts on purchase and installation. Company is even giving us a loaner room a/c for kitchen/den area until unit can arrive. We already have one room a/c for bedroom so us and pets can remain in home until new system arrives.

  • Review 185 (2021-07-02 - Rating: 5)

    My mother in law’s A/C went out about a week ago on a blazing hot Saturday, her usual hvac company would not get back to her so I called TJ at Solace and he got to her before the end of the day to get her system running again like it was brand new. TJ was very knowledgeable and discovered there was a wiring issue and a few other things that needed to be done to have the system running like new, he and another technician named Aaron got the job done and had my mother in law as happy as a kid on Christmas! I have since recommended them to several other family members and refuse to use anyone else from now on.

  • Review 186 (2024-11-04 - Rating: 5)

    Excellent, on time service. tech very pleasant and thorough.

  • Review 187 (2022-08-05 - Rating: 5)

    Michael Claunch came into my home and unclog my condensation line for the AC unit. He was on time, very professional and honest.Very fair priced . I will be using the service again for all my plumbing and HVAC needs in the future!!

  • Review 188 (2023-06-20 - Rating: 5)

    The tech arrived on time, and was helpful. The office staff has always been super nice when I call, even on a weekend. Best HVAC people Ive ever found.

  • Review 189 (2022-02-21 - Rating: 5)

    This is a very honest company!! Please stay away from Conway and Choates!!!!!!Conway tried to first sell me a system for 11.000 (thousand)!!!!. Then they tried to sell me just the heater for 4.500 (thousand)!!!!. The minimum to fix came down to 2557.00. To fix. Conway lied about the parts that were bad and lied about the prices for the parts.Choates is going to over fee right from the start!! Their fee was 120.00 to drive out and 98.00 to look at it. Everyone else was 89 dollars. So dont trust Choats.Solace came right away. Fixed the problem. The problem was the gas valve. I had Solace fix it and bought their maintenance plan for two furnaces! It cost only 800 dollars!! The Solace tech even showed me with his camera the inside of the furnace. It is in great condition. Solace is an honest company!! I highly recommend them.

  • Review 190 (2021-05-20 - Rating: 5)

    Solace installed an entire new system at our home. It is awesome. TJ, Aaron & Chase were all on time, professional & courteous! The reliability & communication far exceeded my expectations.

  • Review 191 (2023-06-27 - Rating: 5)

    Denzel was courteous, professional, and honest. He helped me make the best decision around my a/c so I would get the most value. Highly recommend.

  • Review 192 (2021-07-02 - Rating: 5)

    I would have to say this company did great from start to finish. Customer service was helpful setting up my appointment and Aaron S. was my service tech who diagnosed the problem and knew exactly what to do (I had a small refrigerant leak). All high remarks for me.

  • Review 193 (2023-11-15 - Rating: 5)

    Great company with two great installers Josh and Alex! They came and did a great job in a timely manner. Would highly recommend them.

  • Review 194 (2022-09-09 - Rating: 5)

    I called for a second opinion on a plumbing issue. Michael (and Justin) came by very quickly, assessed the issue & immediately set out to find a solution. I am so grateful to Michael for fixing the problem and not making extra, unnecessary work for me & my wallet. You’ll be my first call next time!

  • Review 195 (2021-10-07 - Rating: 5)

    Solace HVAC has an invaluable asset in technician TJ McCann. Not only is promptness and customer courtesy of importance to this company but knowledgeable staff is a priority. In addition to excellent service the maintenance plan they offer ensures that timely and safe maintenance is conducted on a periodic basis. It takes the worry out of when and what is to be checked within seasonal rotation. I highly recommend them. 👌

  • Review 196 (2023-08-16 - Rating: 5)

    Jaye Lewis was totally professional and I enjoyed the interaction and information he shared I’m impressed. Best technician I have ever came across. I highly recommend SOLACE SERVICES!!

  • Review 197 (2023-11-17 - Rating: 5)

    Drew and his team were polite and respectful . Able to answer any questions I asked during the install. Cleaned up and finished in a timely fashion.

  • Review 198 (2021-07-30 - Rating: 5)

    Wanted to have ac unit looked at to ensure it continued to operate well in the extreme of this week. AJ was the technician that came. He was extremely knowledgeable and friendly. He performed preventative maintenance and explained a couple of things to watch for in the future. Total cost for everything was $50, which is a good value. Totally satisfied.

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