Choates HVAC and Plumbing Showroom - Memphis

Located in Memphis, Tennessee

Address: 2526 Sam Cooper Blvd, Memphis, TN 38112, United States

Phone: +1 901-347-8002

Rating: 4.7

Services

Online estimates
On-site services
Repair services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-08-30 - Rating: 5)
Had fantastic service from Marcus with Choates today. My air decided to throw in the towel against the Memphis heat last night and left me wiping sweat off my brow. I set up a service call online - very easy. A little too easy. I was suspicious and called this morning to confirm. But everything was good to go. I was on the schedule. I received another call later telling me I was still on the schedule. Great! I was excited. My service window started at 10 am and I got a text AND email at 11:30 am letting me know that Marcus was on the way. So I hopped in my car to meet him (because I sure wasnt going to stay in a hot house all morning). Marcus was waiting patiently in my driveway. I was so happy to see that big truck parked there; it was like the HVAC fairy was visiting my house. I showed him where the main offenders were and he told me to relax while he checked it out. So I browse through my socials and he comes back in the house. He diagnosed the problem and had someone on the line to tell me my options. They were great options and the little sound I made when I saw the price of the premium capacitor was completely involuntary. Thankfully, there were 4 options and found one that fit my budget. Marcus got to work again. It wasnt but a couple minutes of enduring that blasted heat when, low and behold, I had air-conditioning again! Thankfully, I contained my excitement and was very cool during our final interaction, not dorky at all. Marcus kept it real and explained everything. He was great, friendly, and professional. So happy I signed up for their FAMplan.

Review 2 (2024-09-03 - Rating: 5)
Devin with Choates was very professional explaining the terms. He also explained they pull permits to show their work. If there is a leak and insurance doesn’t want to fix damage, you’re covered. Was out of air all Labor Day weekend and they brought me a window unit. Life is good now.

Review 3 (2024-09-02 - Rating: 5)
Brandon was very professional, friendly and took time to explain what he was doing & to make sure I was happy with the job. He took time to explore and inform me over various options for the repair. . It was a pleasure to have him as my service the AC unit.

Review 4 (2024-09-06 - Rating: 5)
Terek was timely and professional. He did a fantastic job with our HVAC maintenance. We really appreciate you guys taking such good care of our family 😊

Review 5 (2024-09-05 - Rating: 5)
Choates hvac service was very prompt. The technician explained the condition and problems and the fix for returning our AC to service. We are very satisfied and will continue using Choates as our home service company. Tech and office personnel were professional and polite answering all our questions. All we needed was one phone call they did the rest.

Review 6 (2024-07-23 - Rating: 5)
I couldnt be happier with the service that I received from Choates HVAC and Plumbing. Their staff is very polite and professional and they fixed my AC within a few hours of contacting them. I will definitely be using Choates for all of my HVAC and plumbing issues moving forward.

Review 7 (2024-09-08 - Rating: 5)
Highly recommend. Quality work at fair price. Friendly and knowledgeable. They took time to explain problem and possible solutions. Will use again for all plumbing issues.

Review 8 (2024-09-07 - Rating: 5)
Alex called ahead of time. Said he was about 10 minutes away. Very polite, very neat, very thorough. I would gladly have him come again.

Review 9 (2024-09-05 - Rating: 5)
Robert was fantastic, coming out late on a Saturday evening to fix our ac compressor that stopped running. He was very thorough, found the problem, and quickly fixed it.

Review 10 (2024-09-02 - Rating: 5)
Thank you, Choates, for going the extra mile to solve my thermostat issue! Misbehaving for years, this thermostat was sneaky and uncooperative when trying to duplicate the problem. But they stayed on it and figured it out. Kylan acquired a back ordered thermostat for Kord to install and now it looks like my studio can be predictably cool once again! Thanks again!

Review 11 (2024-05-04 - Rating: 5)
I have only 3 words for Choates HVAC. Excellent, Excellent, Excellent. Charles Craig was our salesman and was exceptional in his knowledge, personality, and professionalism. He represents the company extremely well. I would say the same about the lead installer, Jorge ( pronounced George ), very skilled and capable. He was patient with my questions and also represented the company and his profession very well. His crew of David and Porter were steady workers and did a great job. Tim, the electrician, Brandon, the plumber, and Scott, the roof vent guy all made a good impression. I cant say enough good things about how well this job was handled from start to finish!David Sain May 4, 2024

Review 12 (2024-06-23 - Rating: 5)
I have nothing, but positive things to say about my experience today. Hottest day and a/c went out. Patrich Banks was sent out & truly saved our day. Super polite, knowledgeable & found a couple of issues that he was honest about & helped resolve. His integrity & workmanship is hard to find nowadays and I commend him. Ac is working now & Ill always rely on Choates to make things right.

Review 13 (2023-12-05 - Rating: 5)
Marcus, the technician, was wonderful. He was professional and very knowledgeable. However, the person ( I won’t name him because I am just hoping he was having a bad day) that was on the I Pad, trying to sell me more “ things,” I did not appreciate the attitude - I explained I was working so could not stay to listen to the sales pitch- and then asked if he could email me everything and I would read it… he hung up without saying goodbye or hearing me ask for the email. Not very professional.Again-my technician was awesome!

Review 14 (2024-02-19 - Rating: 5)
Choates sent one of their plumbers out to my home as we had a major clog over the weekend. Reginald was polite, smart and very informative about the job he was doing to assist with our plumbing problem. He was able to unstop the main line within about 30 minutes once he started on the job. I would highly recommend this company. They hire the best!

Review 15 (2024-04-04 - Rating: 5)
First experience with Choates Plumbing - Very Positive. Dealing with a main line sewer line blockage issue. Technician Dallas A - great service / professional / knowledgeable / timely / informative. Choates drain clearance special made this not only a positive experience but also a very reasonably priced one as well. Will call upon them again.

Review 16 (2024-09-06 - Rating: 5)
Brandon is very knowledgeable and extremely polite and professional. Hes a genuine pleasure to work with.

Review 17 (2024-08-30 - Rating: 5)
Jerrod came in to help fix a pipe, explaining the process of searching for the leak and fixing it. He gavee necessary information to help my decision making. He gets full 5 stars.

Review 18 (2024-08-30 - Rating: 5)
Josh was both personable and professional. A knowledgeable young man with a great personality. Thank you!

Review 19 (2024-08-31 - Rating: 5)
I called them on a Saturday morning at 630am they gave me a window of 10 am and 6 pm Joseph brown the tech call me at 10 said he will be here I. 10 min.when he got here he went right at work and found the problem and explained everything to us and he fix it.He was professional at his job yall should be gald yall have him I well use yall again.

Review 20 (2024-08-28 - Rating: 5)
Jervarious was prompt, highly skilled, and very professional in all aspects of the job. Please give give him a large increase in salary.

Review 21 (2024-09-05 - Rating: 5)
They were very prompt. Had to go get something that wasnt in the truck and came right back. Both very nice & polite. Very satisfied 😊

Review 22 (2024-09-08 - Rating: 5)
The tech was very courteous and professional. He took time to explain every step of his diagnosis.

Review 23 (2024-08-28 - Rating: 5)
The technician was competent and friendly, two traits that work together to produce an impression of excellence.

Review 24 (2024-08-30 - Rating: 5)
Always so professional. We are new to the Memphis area and called when we needed a new unit. We have very pleased from day one.

Review 25 (2023-08-30 - Rating: 5)
Ive been a Choates customer for about 4 years. They have always been friendly and dependable. I was able to book a next-day appointment online, and I spoke with Sky (great phone voice) who confirmed my appointment time. Brandon (super friendly) arrived early in the appointment window and quickly diagnosed the issue. He had my HVAC unit up and running again within 30 minutes. Choates hires the best people. Thanks!

Review 26 (2023-12-01 - Rating: 5)
Daniel was very courteous & seemed knowledgeable of our system. He arrived on time & went over what he was going to check. He then advised us of his findings stating that everything was working properly. I would recommend Choates to anyone looking for HVAC support.

Review 27 (2024-03-29 - Rating: 5)
Technician Nicholas very professional. Arrived early and very knowledgeable about plumbing service. Even offered to take out a bag of trash from garage to trash can which was not under his job description, Im sure. He explained service steps well. Highly recommend this company!

Review 28 (2024-09-02 - Rating: 5)
The service was completed quickly and the technician was polite. He explained the issue in detail and gave me my options.

Review 29 (2023-12-22 - Rating: 5)
So satisfied. Words can not express my satisfaction. Mr. Higgins was courteous, knowledgeable, professional and informative. I would rate more stars but I can only give 5. Outstanding work! If only every service person was as he is , they could cure world conflict.

Review 30 (2023-12-12 - Rating: 5)
Eddie was awesome. Very professional and very thorough in his work. He was very polite and patient with my questions, explaining things thoroughly. Plus he repaired a leak I’ve had for 2 years. I couldn’t ask for a better technician!

Review 31 (2024-09-06 - Rating: 5)
Tech showed up and winter checked all 3 furness units. He was very professional and respectful.

Review 32 (2024-03-09 - Rating: 5)
Our experience with Sean and Terry today was pretty awesome. From start to clean up they were very professional, answered all our questions in language that was understandable, and were very kind and respectful. Thank you both for a stress free experience!

Review 33 (2023-12-01 - Rating: 5)
Robert is an amazing technician!! Really knowledgeable and thorough. Answered all my questions and more importantly he fixed my heat. He was genuinely concerned about my family’s lack of heat. Thanks so much for all your assistance and give this man a raise!

Review 34 (2023-12-23 - Rating: 5)
Scott did a great job on our gas valve replacement. Provide several pricing options, and got the job done quickly and professionally.Additionally, Scott forgot some equipment after he left that was impacting the performance of the unit. I called Choate’s and Scott called me within 15 minutes, and told me he was on the way back to get it. Couldn’t have asked for a better experience, really.

Review 35 (2023-12-05 - Rating: 5)
I had two of the best technicians come to my home and install 3 new air conditioner units as well as 3 furnaces. They were the most professional guys I have ever encountered. Allen, the more senior of the two, was very knowledgeable and took the time to explain everything I needed to know about the new systems. Could not have asked for a better experience and will forever trust my home HVAC needs to Choates. This was 7 months agoFast forward to today and I had Allens brother, Cardell, come to make a couple of adjustments. On time, professional, and even more knowledgeable (Says he taught his brother everything he knows ha!) about the system and made the necessary adjustments.There is a reason that this company has as many stars as they do on here and that is because they hire the best and train them the best.

Review 36 (2023-12-17 - Rating: 5)
Joe Higgins did an exceptional job in pinpointing the issues that were discovered with our tankless water heater. He was very professional, courteous, and most importantly, extremely efficient at his job. We were very pleased with how he resolved the issue we were having.

Review 37 (2023-12-13 - Rating: 5)
Mr. Robbins was very nice and knowledgeable about the job that he was sent to do!! Very informative and answered my questions. Even pointed out some things that would help us if our power goes out! Due to my husband pending surgery(?) we will get back with your company to do those things at a later date. They understood our situation and agree that probably would be better at a later date! Thanks Choate’s for being our other (take care ) family!!! We need all the help that we can get right now!! At least we WILL be warm!!! , Karon and Thomas Weirich. 12/12/23. And MERRY CHRISTMAS to all🎄

Review 38 (2023-12-18 - Rating: 5)
Jacob Green did an exceptional job figuring out my homes plumbing issue through tests. Jacob was also very knowledgeable and clear on the many products and services that are available to tackle our issue and for preventive/self maintenance.

Review 39 (2024-01-05 - Rating: 5)
Alex was a great technician. He was friendly, completed the maintenance quickly, and explained everything well. Ive been using Choates for years and I would highly recommend them!

Review 40 (2023-12-19 - Rating: 5)
Kord Preston was very knowledgeable and a professional. He was just an all round nice and courteous young man. He gave useful advice. I would like for him to service my HVAC system at all times in the future.

Review 41 (2023-12-07 - Rating: 5)
The 3 men who installed my furnace and flushed the lines were professional friendly and very awareness giving good service. I highly recommend Choates. They come when they say they will be here and if they are going to be late they let you know. Thats rare in todays world. Thank you

Review 42 (2024-01-01 - Rating: 5)
Scott was very prompt in arriving and very thorough in determining why our furnace was not generating heat. In addition, he was very polite and took time to show us what caused the issue and the necessary repair.

Review 43 (2023-12-28 - Rating: 5)
Jervarious did a great job for us! He explained the issue, walked me through of repair/replacement options, and fixed our heating!He even got me to sign up for the family plan. I would recommend Choate to friends in Memphis who have issues with their heating/cooling.

Review 44 (2023-09-06 - Rating: 5)
I got home to an out of service A/C and needed help ASAP. I tired to go thru my home warranty but that was dead end street so I called Choates this morning 9/6. They got someone at my house at 1:30pm ready to go.Brandon Hall was my tech and the guy couldnt have been nicer. He was super helpful in teaching me what to look for on my own and how to identify problems, He was clear and concise on what was wrong and what was needed. He walked me thru every step and even changed a filter for good measure. He had my A/C back up and running in 30 mins or less on the same day I called. He was respectful and very smart, I would recommend Brandon to anyone and if I use Choates again I am personally asking for him. helluva a guy and better tech. First time using Choates and will recommend every time.

Review 45 (2023-06-28 - Rating: 5)
I have had a very positive experience with Choates these last 10 years. I am just now writing a review because I am impressed by how my technician Robert Chebuske went above and beyond to diagnose a recent HVAC issue. I was impressed by his punctuality, professionalism, and dedication to figuring out where the issue was, even though it was complex and took a couple visits. I feel like he was fair in his assessment and explained things easily for me to understand. Highly recommend!

Review 46 (2023-12-06 - Rating: 5)
Kord did amazing job during scheduled maintenance! He took his time to explain all was done and needed. Answered all my questions and gave some tips and tricks of how to take care of the system! I will requesting him to be the regular maintenance guy going forward! Thank you, Kord for your hard work and suggestions!

Review 47 (2023-12-22 - Rating: 5)
Came out here and did the best that could be done for my 90 year old furnace

Review 48 (2022-11-22 - Rating: 5)
My technician, Brandon did an awesome Job. I called at 8:30am and he was there at 11:00. He fixed what another service company messed up. The customer service from my initial phone call with brandy was top notch. The price was great and they definitely earned new loyal customer. Thanks again Brandon and the Choates Team.

Review 49 (2020-09-08 - Rating: 5)
Choates did a great job fixing a job that a home warranty company had completely botched. Choates uninstalled the AC that had been installed incorrectly by someone else, and they reinstalled it properly. They took time to explain why they were doing and why. They were patient, understanding, and respectful. They were on time for their appts. Communication was great, and I appreciated the texts and emails that tell you who is coming to your home and when. After the appt you get a detailed invoice/ report. Their transparency is great.

Review 50 (2023-12-07 - Rating: 4)
Yes Mr Cardell was very attentive & listened to all I had to say about what l felt was needed, he checked our system & came up with a plan to get this corrected, Nice to have an understanding Tech at our home to diagnose !Thank you,Dennis

Review 51 (2023-12-24 - Rating: 5)
Allen and Leon both were very knowledgeable, helpful, respectful, professional, polite, patient, kind. Their work was superb. Thank you both for a great job!!!

Review 52 (2023-12-14 - Rating: 5)
Our tech did a wonderful job. Very polite, thorough and professional. Best service person we ever worked with in our new home.

Review 53 (2024-05-14 - Rating: 5)
April 2024 adding to my review - Joshua is extremely knowledgeable and takes the time to explain all issues in detail. I have confidence in my HVAC system after it has been inspected by Joshua.

Review 54 (2023-08-22 - Rating: 5)
Called to get an estimate on changing the kitchen faucet, got an appt for the next day, Dylan arrived gave me a quote and was able to do the right then, the job involved changing the cut offs as well, Dylan was very professional and informative, did the job, cleaned up everything, highly recommend Choates

Review 55 (2023-07-08 - Rating: 5)
Another successful service call. I asked for the same technician Kevin. He explained our issues and upon agreement, Kevin resolved our problem. He is knowledgeable and service oriented. I would recommend Kevin to any client.

Review 56 (2023-05-13 - Rating: 5)
We thank the team at Choate’s for a job well done. We could not be happier with the quality of equipment and the professionalism your staff exhibited on the installation. This was not an easy project. I had very specific specifications on what I wanted to see from my prospective as an Architect and Engineer that has been VP of Construction on some of the largest projects in North America including Las Vegas Casinos, New York City skyscrapers and even the refurbishment of the world’s largest nuclear power plant. Quality was very important to me.I had taken several bids on this project, selecting three to consider further. The proposal from Choate’s was slightly higher however leveled beside the other contractors proposals Choates provided better equipment and value. For example; I had requested that we run a commercial grade rectangular trunk duct in our crawl space then install damper controlled ducts to the floor registers. There were a number of turns. I requested radial turns and of the other well respected HVAC contractors interviewed only Choate was able to provide this. Others planned square turns with turning vanes which is steps down in quality. Some of the others also suggested insulation on the outside of the rectangular duct which was not acceptable to me. Choate also provided some relocation of plumbing and gas that was in the ceiling of my basement since my goal is to build out a home office or den in this 200 sq. ft. area. Regarding relocation of gas one of the other HVAC contractors suggested PEX however Choate’s would not provide noting that PEX will melt in a fire becoming a torch.The workmen were respectful, polite and it was obvious they wanted to provide the best job. They took pride in their workmanship. Project management was top notch with equipment showing up on time, plumbers when needed, duct work completed and delivered on time. There was no downtime while our system was being replaced. Tarps was put down in the house at traffic lanes and the work area was cleaned each day. The project manager showed up each day to check the work and remained on site all day the final day to make sure everything was perfect.Choate has a notification system that sends out notifications via text and a phone call that workmen are on the way.We highly recommend Choate’s to anyone who is replacing their system. We could not be more pleased.

Review 57 (2024-07-17 - Rating: 5)
My service tech Alyssa was Friendly and very Professional !!! Analyze the problem and had it fixed quickly !!!!! I Highly recommend Choates !!!!

Review 58 (2023-12-30 - Rating: 5)
Very knowledgeable, courteous, polite and worked constantly until the job was done (within working hours). Explained and demonstrated things very well. He was a pleasure to work with.

Review 59 (2020-09-12 - Rating: 4)
We previously had Choates for HVAC services that were very good and this week we had a plumbing issue in the kitchen. We tried other means to alleviate the leaks and low pressure leading to frustration and finally called Choates. They sent out Dustin who was punctual, polite and professional. He also provided some levity and was able to take a frustrating situation and turn it into a pleasant experience. He was able to quickly diagnose the problem and gave it all his effort to try and work with the current situation and faucet. In the end, we ended getting a new faucet and he was able to install it and the new garbage disposal quickly to give us back our kitchen. We highly recommend Dustin for all of your plumbing needs. We also like Choates communication practice of sending a text to notify the arrival of a tech along with a photo to help identify who will be arriving. The only problem is the picture shown was not of Dustin. Other than the wrong photo, we are very impressed with Dustin and would highly recommend him and Choates. The only drawback to Choates is the consult fee is added even if the job is agreed upon and performed. That was not made clear at the time of the initial call and hold back the star rating. We rate the experience as a 4.5 and because Choates appears not to wave the consult/inspection fee upon accepting the job. We cannot rate Choates as excellent or 5 stars incidentally. Other companies waive the fee if the job is accepted/performed and Choates should also in our opinion follow the same logic. Great job Dustin!

Review 60 (2024-08-27 - Rating: 5)
Our tech Aylssa was very thorough and informative. She answered all questions regarding our expertise. Made sure everything was completed successfully and walked us through every detail of our service. Very respectful of our family and our home. We will be requesting her in the future for our service calls.

Review 61 (2023-12-02 - Rating: 5)
Scott, the technician, was professional and helpful. He called when he was on his way and arrived at projected time. He explained what the issue was and fixed it. What more could we ask for?

Review 62 (2020-11-03 - Rating: 5)
We had Damian come by today and he was incredibly helpful/resourceful! We ended up having cracks in our heat exchanger and he went out of his way to make sure we understood the issue and gave us all the info for our warranty service. Highly recommend!

Review 63 (2023-12-29 - Rating: 5)
Joshua was courteous and explained all details to me. Choate’s has very professional installers and maintenance people. Great job Joshua

Review 64 (2020-01-22 - Rating: 5)
Having my heating system fail on a cold day was a big problem.I called Choates ,they sentout a technician in a few hours. David was very polite and professional . After troubleshooting my old furnace , he recom-mended needed parts and labor. He scheduled to return at my convenience to complete the repair.The charge for the troubleshooting and estimate were reasonable. Thanks

Review 65 (2024-01-05 - Rating: 5)
I have had your company out to do two major plumbing repairs. I have been impressed by your knowledge and professionalism approach. I would refer your company to those that need plumbing work.

Review 66 (2023-12-14 - Rating: 5)
Jim Jonakin was a pleasure to work with today. He was very informative in explaining our options and a nice guy all around. Thanks!

Review 67 (2023-12-04 - Rating: 5)
The crew that came to replace our unit and all the duct work gas line water line and everything else were on time. Very professional and never stopped working. They were hustling all day and I could not be more satisfied with the progress. They are returning tomorrow to finish up

Review 68 (2024-08-29 - Rating: 5)
Micheal was great! Very knowledgeable and helpful. Thanks

Review 69 (2019-12-30 - Rating: 5)
The technician and the answering service both were very professional and there was no pushy pitch! I would recommend Tony, class act and person. Very good customer service and attention to detail with regards to my home. He was a great ambassador to Choates’! Bravo Zulu!!!!

Review 70 (2024-08-30 - Rating: 5)
The young men were very professional and knowledgeable .

Review 71 (2023-12-08 - Rating: 5)
Scott Ball came to our home for a preventative maintenance appointment. He was friendly, worked efficiently, and left the place clean. Thanks!

Review 72 (2023-12-30 - Rating: 5)
Caleb was great! Seemed very thorough and was friendly and kind. Gave us good info too!

Review 73 (2023-12-08 - Rating: 5)
Cameron is your best tech guy. He does more than one whoever came to my house. Thank you for him.

Review 74 (2020-10-30 - Rating: 5)
Cleaned out clog in main drain plumbing as well as repaired kitchen disposal. Kenyale Pirtle is absolutely awesome!!! He did an excellent job and is extremely professional, efficient, and conscientious, just to name a few qualities ! We are exceptionally pleased and will definitely call again in the future!

Review 75 (2021-02-13 - Rating: 5)
Thank you Choate! Our daughters heat stopped working late Friday afternoon on the coldest weekend of the year with snow in the forecast. Choate had someone there at 7pm who diagnosed and fixed the problem on the spot. We knew there would be a charge for after hours service, theirs is very fair given their quick response time and ability to fix the problem without having to leave and come back. The technician was extremely professional.

Review 76 (2020-10-26 - Rating: 5)
Our technician Dustin was friendly and very professional. He was knowledgeable about our unit and gave us helpful information to help us maintain our unit in the future. We definitely would have him back for service in the future.

Review 77 (2024-09-06 - Rating: 5)
Biafra was very friendly and skilled. Arrived on time, was very efficient, did an excellent job. Very pleased.

Review 78 (2023-12-30 - Rating: 5)
Conner was polite, informative, and knowledgeable. He completed the repair of my leaky faucet to my satisfaction.

Review 79 (2024-09-06 - Rating: 5)
Great job, always very friendly and polite!

Review 80 (2024-08-30 - Rating: 5)
Patrich provided great customer service , provided great tips and is knowledgeable. Issues was resolved and I’m very pleased with the service

Review 81 (2024-09-02 - Rating: 5)
This was just what was expected from Choates...Ive been a customer for several years and will definitely continue. The technician, Terek Ragland did a great job and was very efficient. He explained all that he did and was very professional while doing it.

Review 82 (2023-12-22 - Rating: 5)
Great job every thing was checked out. Caleb was great very personable knew his job well and the dogs loved him

Review 83 (2019-05-21 - Rating: 5)
So proud and glad I call them Today. House was getting 🔥. A/C was on but not working properly. THEY set up today service because bedridden patient lives here. He was here within 2 hours. Air working like a charm NOW. Thank you JEFF. You have a new permanent customerThank you Choates for sending HIM😘😘

Review 84 (2024-08-30 - Rating: 5)
Alyssa is asesome! Always so pleasant, & goes above & beyomd! Choate’s should be excited to have her!

Review 85 (2023-12-21 - Rating: 5)
He listened and addressed my issues. On the follow up today, he came took care of business in a timely and courteous manner

Review 86 (2022-07-16 - Rating: 5)
Absolutely the best. Choate’s has done AC repairs, full sewer line replacement, plumbing repairs, and now a full HVAC system replacement. Totally professional, great products, and great service. Make the right choice! There’s only one Choate’s!

Review 87 (2020-06-03 - Rating: 5)
We have used Choates for several years and have received timely excellent service. They fixed the problem quickly and didnt pressure us to buy things we didnt need. Careful, friendly technicians who were knowledgeable and efficient.

Review 88 (2021-07-23 - Rating: 5)
Our technician was outstanding and very professional! Our HVAC system quit working and Brandon quickly diagnosed the problem and restored the air conditioning! Job well done!

Review 89 (2023-12-19 - Rating: 5)
Zac was very knowledgeable and explained everything well. We’re very satisfied with Zac’s assistance today.

Review 90 (2024-09-03 - Rating: 5)
Wonderful experience! Professional in all areas!

Review 91 (2021-08-08 - Rating: 5)
Both gentlemen I have dealt with so far have been very professional. They were on timeCommunicated well asked us if we had questions.Darren in particular was very nice and helpful

Review 92 (2021-05-14 - Rating: 5)
Garrett did an awesome job with the ac tune up. He was very knowledgeable and thorough. I would highly recommend using them for your hvac needs.

Review 93 (2024-09-06 - Rating: 5)
Carl arrived at six and worked until midnight to get the job done. Great work!

Review 94 (2023-12-14 - Rating: 4)
Very professional- would love if higher Merv-rated filters were offered s part of the family plan.

Review 95 (2023-12-06 - Rating: 5)
Kord did an excellent job! Very professional and friendly. We are very happy!

Review 96 (2023-12-04 - Rating: 5)
Excellent work professional! Joe is a great communicator. Thank you Joe for your work, It’s very much appreciated!

Review 97 (2024-09-05 - Rating: 5)
Kind, honest, and helpful. Highly recommended.

Review 98 (2023-12-22 - Rating: 5)
Tech was very friendly. Mother in law was asleep and he took extra caution to be as quiet as possible .

Review 99 (2023-12-13 - Rating: 5)
Leungelou was fantastic. Very thorough in his service, friendly and professional. Highly recommend!

Review 100 (2024-09-01 - Rating: 5)
Technician was extremely knowledgeable and thorough.

Review 101 (2023-12-01 - Rating: 5)
Connor was very knowledgeable and did a great job! He also left the job site very clean.

Review 102 (2021-08-04 - Rating: 5)
Damian fixed the problem of our unit. He is an expert in this area. He explained and showed what he did to resolve the issue. He made sure the air flows from the vent before leaving. Hat off for you, Damian. Keep it up!!!

Review 103 (2023-12-02 - Rating: 5)
Dalayno and his team were terrific! Great customer service, friendly, and thorough!!

Review 104 (2020-11-05 - Rating: 5)
Dustin did a fantastic job installing our faucet. Id recommend him to anyone needing plumbing repairs. Great service!!

Review 105 (2021-08-05 - Rating: 5)
Completed in a timely mannerAvailable for questionsReasonable price for the work doneRemoved all debris from the yardGreat job and loaned me a window unit while myAC was out.

Review 106 (2023-12-19 - Rating: 5)
Wonderful the Technician was very pleasant and he explained to everything I needed to know of the service he Provided

Review 107 (2023-07-17 - Rating: 5)
The technicians that came out did an excellent job finding the problem and fixing it. Shout out to all 3 technicians that came outZackary SimontonJoshua GrossKord Preston

Review 108 (2024-04-24 - Rating: 5)
Brandon was very knowledgeable and kind. I would highly recommend Choates.

Review 109 (2018-05-30 - Rating: 5)
Amanda is the best!!! Choates has been the best AC/Heating company to work with and now they are doing our bathroom remodel. Review and photos to come.

Review 110 (2023-12-21 - Rating: 5)
Very professional, polite, personable. Hard worker. Neat. Great job overall.

Review 111 (2020-11-05 - Rating: 5)
We loved our technician Michael! He was personable, honest and we truly enjoyed our experience with him!

Review 112 (2023-12-22 - Rating: 5)
Courteous and provided great service. Answered my questions about the maintenance needs for my home..

Review 113 (2021-07-17 - Rating: 5)
I would like to thank Mr. Pittman and Mr. Creasy for their attention to detail and making sure all issues were addressed. Both were great and represented Choates well with their professionalism and commitment to doing it right! Thanks guys!

Review 114 (2023-12-27 - Rating: 4)
Very professional, explained his inspection along with answering all my questions and concerns.

Review 115 (2021-07-25 - Rating: 5)
The technician was responsive, professional, able to come repair on the weekend, and seemed very knowledgeable. I plan to use Choates again in the future.

Review 116 (2023-12-05 - Rating: 5)
Very professional , thrall and kind.Explain everything that he did inAway that I could understand.

Review 117 (2020-10-15 - Rating: 5)
Allen and Eric were hard working, showed up on time, very professional, and we would absolutely recommend them!

Review 118 (2023-12-15 - Rating: 5)
Jacob was excellent. Knowledgeable, attentive, conscientious, Great employee

Review 119 (2021-07-16 - Rating: 5)
Josh from Choate’s was extremely courteous, professional, and knowledgeable. He answered all of our questions. Great service!

Review 120 (2024-09-06 - Rating: 5)
Joesph was very friendly and professional.

Review 121 (2021-08-06 - Rating: 5)
Jonathan was very professional, personable, knowledgeable and thorough. I will be calling Choates again when needed.

Review 122 (2021-05-14 - Rating: 5)
Just a fantastic company. Their technicians are always friendly and very respectful.Such a breath of fresh air!

Review 123 (2023-12-08 - Rating: 5)
The plumbing problem was carefully explained to me as well as the options available to me.

Review 124 (2023-12-20 - Rating: 5)
On time prompt service ! Everything is working as it should . Technician was very professional!

Review 125 (2023-12-16 - Rating: 5)
Very good service. Brandon was very knowledgeable and nice.

Review 126 (2024-02-21 - Rating: 5)
Great experience! I had a complete system replacement a few years back and the workers were very professional. The new unit works perfectly. I recommend them highly, 5 stars plus!

Review 127 (2023-12-08 - Rating: 5)
On time, professional and explained everything well. Great service.

Review 128 (2023-07-22 - Rating: 5)
Had my AC check out done. Patrick did an awesome job.

Review 129 (2023-12-09 - Rating: 5)
Joshua was very nice and informative and I appreciate his time and service

Review 130 (2024-01-26 - Rating: 5)
Top notch, professional service. Was kept in the loop every step of the way and even showed photos of the finished work in the attic to save me from going up there myself.My wife, and I, already feel the difference.THANK YOU!! I appreciate you attention to detail.

Review 131 (2021-08-03 - Rating: 5)
Damian the technician was a true professional! Very knowledgeable and patient with all my questions. Thanks.

Review 132 (2022-10-22 - Rating: 5)
The Coopers thank Choates. A wonderful. We have saved so much on utls.

Review 133 (2023-12-11 - Rating: 5)
Exceptional work, fast, explained what I needed to know, kind.I’m thankful.

Review 134 (2023-12-15 - Rating: 5)
All good. Zac was thorough. Great experence.

Review 135 (2023-12-05 - Rating: 5)
For our annual Heating Maintenance and Cleaning, Jervarious conducted an extremely thorough evaluation of our homes heating and plumbing systems. He did so in a friendly and informative manner synonymous with Choate’s outstanding service reputation. We were consulted on the current status of our units and informed of recommendations for a healthier HVAC system. A++ Service Visit.

Review 136 (2023-12-22 - Rating: 5)
Caleb did an excellent job with our service and he was kind enough to explain some issues about our system as well! We were totally pleased with his work. Thanks so much!

Review 137 (2024-09-03 - Rating: 5)
Customer service was AWESOME !!

Review 138 (2020-10-26 - Rating: 5)
The technician was very knowledgeable, and had a great attitude. I highly recommend the company.

Review 139 (2023-12-15 - Rating: 5)
Courteous and thorough. CJ was pleasant to work with.

Review 140 (2020-10-10 - Rating: 5)
A great company. Recommend them highly. Very professional and they do great work.

Review 141 (2023-12-19 - Rating: 5)
Joe did a great job on our plumbing leak. He was extremely courteous and professional. Thanks for the great service!

Review 142 (2023-12-27 - Rating: 5)
They are always professional and help me when I call

Review 143 (2023-12-19 - Rating: 5)
Jeremy was great! Gave us good advice on how to move forward with our hot water heater.

Review 144 (2023-12-04 - Rating: 5)
Within less than an hour of calling Choate’s, Zac Simonton arrived at my house to work on the sewage blockage that was causing flooding in my basement. I had already tried using an inflatable “pig” in the discharge line at two locations but had made the situation worse. In approximately 45 minutes Zac had opened the line up and had run a video camera through the 100’+ long sewer discharge line to make sure it was clean and 190% opened.

Review 145 (2023-12-14 - Rating: 5)
Marcus was very professional and efficient.

Review 146 (2023-12-18 - Rating: 5)
Zack was great. Polite and professional

Review 147 (2023-06-03 - Rating: 5)
Just wanted to take a minute to say thanks,Had a problem with a/c after they had came out and did there yearly check up.Called them to let them know and they sent Dan out right away. Dan went thru the unit to find the problem.The problem was over looked on check up.Dan took his time and found issue.Clean the unit and checked and cleaned the second unit i have.Dan was top notch he knows his stuff.Also while working on unit another tech his name was Eddie was on the way home off the clock and came over to help Dan finish before Dark.Eddie was very professional and Took time out of his own time to help out,this is hard to find these days.Want to say thank you Dan and Eddie,units working like they did when new.For now own will request Dan or Eddie to come out.This is what i call customer service.

Review 148 (2023-12-24 - Rating: 5)
Robert our technician was helpful and very knowledgeable.

Review 149 (2021-08-03 - Rating: 5)
MR.KYLAN did a great job he was professional and friendly.

Review 150 (2021-08-04 - Rating: 5)
Great knowledge and professionalism, will definitely consider for my future needs.

Review 151 (2023-12-10 - Rating: 5)
Scott was a nice guy very professional!!

Review 152 (2023-12-21 - Rating: 5)
Cj was professional, quick, and thorough.

Review 153 (2022-10-06 - Rating: 5)
Needed to replace my HVAC. I called Choate’s for one of my quotes. Charles Craig came out, very professional & well prepared. He gave me recommendations & answered all my questions. Install team came out the next day & did the install. Terrance, Xavier, & Joshua were professional & explained the system to me after they finished. I highly recommend Choate’s.

Review 154 (2023-12-05 - Rating: 5)
Patrich was on time and very professional.

Review 155 (2023-12-01 - Rating: 5)
Joseph was great, thorough, and arrived on time!

Review 156 (2021-07-22 - Rating: 5)
After a mishap, Don came to the rescue and made everything right. Thanks for my hot water.

Review 157 (2020-10-26 - Rating: 5)
Camaron was professional, pleasant, efficient, and answered my questions.

Review 158 (2023-12-07 - Rating: 5)
Efficient and knowledgeable.

Review 159 (2021-07-21 - Rating: 5)
Excellent service, COVID-19 professionally courteous.

Review 160 (2020-01-17 - Rating: 5)
Choates is one of the best HVAC companies Ive had the pleasure of dealing with in Midtown. Theyre honest, affordable and very responsive. Their technicians come qualified with years of experience and take pride in the work that they perform. If you are looking for quality service, these guys are who you need!

Review 161 (2021-07-16 - Rating: 5)
Excellent service by the Choate’s team, the entire experience was excellent.

Review 162 (2021-07-16 - Rating: 5)
Just had both HVACs in my home replaced and Choate’s was phenomenal. Can’t give enough praise for the job they did. From the person who called me back on a Sunday when our heat went out, to the Comfort Advisor, Josh, who drove through the snow the next morning, to the scheduler, to the installers Michael, Jay and Dalayno everything went smoothly and was extremely professional. Not to mention the value that was provided for the system was incredible. Five Stars all the way around.

Review 163 (2020-01-19 - Rating: 5)
I’ve been depending on them for HVAC and plumbing services for a few years now. No major problems or needs until today. A blockage in the sewer line close to the street became a disaster in my basement and ground floor bathroom. Toilet overflowing in the bathroom and into the hallway, and a basement filling with sewage. One phone call and the technician was here within the hour on a Sunday. Quickly realizing this was a bigger problem. Another phone call and a second technician and an Emergency Water Removal service were here. Still work to be done in the future for water damaged floorboards, but within a very reasonable 6 hours the crisis has been managed. Can’t speak highly enough of the team on a holiday weekend. Thanks guys!

Review 164 (2021-02-16 - Rating: 5)
It doesnt get more dire than a nonfunctioning furnace and a forecast below zero. After finding my heat off at 1 am, I managed to get the pilot relit and the furnace on then called Choates emergency number. The lady with whom I spoke was extremely helpful and we agreed to set up an appointment for later that day. It was a holiday with a major winter storm predicted. The two technicians arrived at 11 am in a driving snow, listened politely and then I left them in the basement. They emerged an hour later with the system repaired and a most reasonable cost. From the initial phone call to a functioning furnace everybody was courteous, competent and professional. I highly, highly recommend Choates. They are now my favorite go to service company.

Review 165 (2022-03-20 - Rating: 5)
A good company to do Business with Mr Giles is all about taking care of the Customers. I will recommend Choates

Review 166 (2021-08-06 - Rating: 5)
Mike was very, very professional. He explained to me everything that need to be did and assured me that he was going to take care of it and he did. Great job!

Review 167 (2023-12-26 - Rating: 5)
Knowledgeable and friendly!!

Review 168 (2020-11-07 - Rating: 5)
Mike, the tech, was professional, courteous, informative, and smart. He had to track down an electrical problem and repaired it promptly. And hes nice.

Review 169 (2023-12-21 - Rating: 5)
All good

Review 170 (2021-05-12 - Rating: 5)
They cam out to check and clean my two hvac systems and did a great good. The guy was really friendly and knowledgeable.

Review 171 (2020-01-07 - Rating: 5)
Love them. They are timely and honest company.

Review 172 (2023-12-05 - Rating: 5)
Great service and technician.

Review 173 (2023-12-14 - Rating: 5)
Arrived on time. Explained things.

Review 174 (2018-06-19 - Rating: 5)
Made a post on last night about my experience with Choates. I just wanted to say Choates call me last night and apologized. They came to my rescue today and got my air up and running again. The tech Chris is wonder. Thank you Choates.