Roto-Rooter Plumbing, Drain, Septic, & Water Restoration Service

Photo of Roto-Rooter Plumbing, Drain, Septic, & Water Restoration Service

Located in Medina, Ohio

Address: 7001 Wooster Pike, Medina, OH 44256, United States

Phone: +1 330-722-9944

Rating: 4.8

Services

  • On-site services
  • Repair services
  • Appointment required
  • Credit cards

Categories

  • Plumber

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2025-01-03 - Rating: 5)

    I had a fantastic experience with Root-Rooter thanks to my technician, Tyler Redinger! He clearly explained all my options in simple terms, addressed all my issues promptly, and went above and beyond by being super friendly and even bringing in my packages. Highly recommend!

  • Review 2 (2024-12-06 - Rating: 5)

    The guys were great. Very polite and took their time explaining everything they were doing. Not pushy. I like that . Connected with them right away. They cleaned up like they were never there and everything works great. We will be in touch for the necessary repairs soon. . Thanks to all of you at Roto Rooter. Hope you all have a very Merry Christmas and Happy New Year. God bless you all.

  • Review 3 (2024-12-24 - Rating: 5)

    Thank you Roto Rooter for responding so quickly to my plumbing emergency! Your customer service was great and easy to navigate. I had someone to my house in hours on a holiday for my clogged kitchen sink. Ethan was outstanding , he addressed all my concerns and explained everything with patience and professionalism. His expertise was appreciated. My kitchen sink was working in no time at all just in time for Christmas!

  • Review 4 (2024-11-22 - Rating: 5)

    Quick reliable service. They keep you updated with arrival time. Tyler was a blessing to work with. He explained everything that he was going to do to help us out, and fixed the problem quickly. If you want someone in your home that is trustworthy, and makes you feel comfortable like you have known him your whole life ask for Tyler, you will not be disappointed.

  • Review 5 (2024-10-23 - Rating: 5)

    I called this morning and Roto-Rooter was able to come out the same day. They spent all the time needed to make sure the job was done at a high level. At the same time, they did a great job of explaining the estimate and what they found. I would highly recommend them.

  • Review 6 (2024-08-29 - Rating: 5)

    Tyler and Chase are absolutely top notch. Extremely knowledgeable and professional yet very personable. Iā€™ve had Tyler come out to snake out my basement over 2 years ago (I tend to get a lot of roots from all the large trees around me) and he is absolutely fabulous. First time I met Chase but he is too notch also. You can tell they genuinely enjoy their job too. 6 month warranty on the work which Iā€™ve never had any problems with anything they do cause theyā€™re so thorough, but itā€™s comforting. They were right on time too. Also gave me estimates for 2 other things I asked about. Canā€™t say enough about these guys. Very very happy customer.

  • Review 7 (2024-09-07 - Rating: 5)

    Quick replyā€¦ night, emergency call. Ethan was friendly and very professional. Price was acceptable as it was a late call, lower than some other companies in the area. Ethan listened to our issue and reviewed previous work. He knew exactly what needed to be done. He cleaned up the area before he left. Thank you!

  • Review 8 (2025-01-08 - Rating: 5)

    Yes, we had Tylr Out to do several toilets and faucets, and all kinds of things did a great job on time finished on time very friendly and cordial. Ensure that he was keeping the house neat and clean with putting plastic on shoes . Yes, I plumbing and heating needs

  • Review 9 (2023-05-03 - Rating: 5)

    We had our water heater replaced with a tankless water heater. They came out the day after our tanked water heater blew to give estimates and set up an appointment 2 days later. Our service technician (Tyler Redinger) explained everything clearly of what he was going to do. Very professional, clean, honest, made us feel comfortable and confident in his experience. I know enough about plumbing to know when a good job is done and he did great. Would definitely recommend him. Also great warranties for the product just in case.

  • Review 10 (2024-10-03 - Rating: 5)

    We are very pleased with our technician Joe!! He fixed the backup in our outside main drain yesterday and we were so happy with his work we hired him to fix our indoor plumming issues today!!! He is explains everything going on with our issues and is so friendly and helpful we highly recommend Joe to everyone who has any plumming issues inside or out!!!

  • Review 11 (2024-10-16 - Rating: 5)

    Tyler from Roto Rooter was the best. Super nice and very professional. He helped to get everything up and running again in our house. I would recommend to anyone at anytime!!

  • Review 12 (2024-11-04 - Rating: 5)

    Tyler was my hero for the day! He arrived promptly, explain the possibilities involved in the process of unplugging the toilet and successfully completed the task. We appreciated it as well as other advice he gave us about our plumbing. Thank you, Shirley Krcmar

  • Review 13 (2024-09-21 - Rating: 5)

    Tyler and Chase were absolutely amazing! They were so informative and made sure we understood everything throughout the entire process. Extremely helpful and went above and beyond to get the job done and break everything down for us.

  • Review 14 (2024-08-06 - Rating: 5)

    Tyler came out on short notice to fix a backed up sewer line. He explained everything that was happening to me and my wife and provided peace of mind in a nasty situation. Very courteous and I would highly recommend him and Roto-Rooter for any of their services!

  • Review 15 (2024-12-24 - Rating: 5)

    Joe and John did a phenomenal job with our toilet repair on Christmas Eve. They were Friendly and Professional. Thank you!

  • Review 16 (2024-12-07 - Rating: 4)

    Joe Lynchwas very thorough an explaining things as they were discovered. He also had to fight some blockages , but persisted enough to get things opened up enough that we could resume using plumbing needs. He is an asset to your organization.

  • Review 17 (2024-07-05 - Rating: 5)

    If I could RR more than 5 stars I would. The Ashland, Ohio guys are amazing. They worked around my schedule, came out immediately and did everything even over the holiday to fix the issue. Tyler was my original tech and when the simple solution didnt work he didnt give up, he got his manager out and together they discerned the problem. Absolutely amazing service. I will use them for all my plumbing needs. Very fair pricing, and no compounding pricing even though they still had to perform a service when it didnt work before coming up with plan B. Really, really great company.

  • Review 18 (2023-11-10 - Rating: 5)

    Quality work was completed. I had a dispute on the invoice, and they made it right. Everyone was knowledgeable and professional. I had a $13k project done that included busting up 20 ft of concrete and routing a new sewer line under the foundation of the house plus a lot of iron and clay pipe replacement with PVC.

  • Review 19 (2024-07-17 - Rating: 5)

    Tyler was our tech, he was very sweet. Did his job in a timely fashion and was very helpful. I would recommend him and your company to everyone. Thanks for the good job.

  • Review 20 (2024-05-24 - Rating: 5)

    When I called, someone was able to get me scheduled for the next day. Prior to my appointment Justin the Manager reached out to me to understand the issue. I was having to ensure that the tech would have everything they needed on the truck to fix the issue. The Tech Cashmere who completed the work was friendly and helpful. Providing options and explaining the process, he took his time to make sure it was right and answered all my questions. The follow-up and follow through by all involved was great. It was a good experience, planning to use again!

  • Review 21 (2024-07-18 - Rating: 5)

    Corey and Sabastian were great to work with! We had a complex issue that took a while to get sorted, but they worked with us and would highly recommend them. Tyler jetted our drains and did a great job as well. They explained the whole process along the way and made sure we were satisfied at the end.

  • Review 22 (2024-11-21 - Rating: 5)

    Joe Lynch did a fantastic job. His personality was very friendly and his work was very efficient. I would highly recommend!!

  • Review 23 (2024-09-24 - Rating: 5)

    Excellent service. The phone was answered promptly and professionally giving an arrival time and an idea of what to expect. The plumbers arrived on time, were pleasant and professional. The work was completed quickly. I have used them in the past and will again.

  • Review 24 (2024-12-17 - Rating: 5)

    Ethan did a great job on my clogged sink! He was friendly and efficient and did not leave a mess. Very good experience with Roto-Rooter.

  • Review 25 (2024-11-11 - Rating: 5)

    Arthur came to our house at 1am and worked quickly to fix the leaking pipe in our basement. He was helpful and professional. We will definitely be calling Roto-Rooter for any future issues!

  • Review 26 (2024-07-25 - Rating: 5)

    Ethan was prompt, courteous, and thorough in getting us fixed up. He explained the process and left the area cleaner than when he arrived. Its hard work that was a good value. We would gladly have Ethan & Roto-Rooter back for next service work.

  • Review 27 (2024-09-26 - Rating: 5)

    I could not be happier with my experience with Roto-Rooter! Joe L was such a great help, from showing up on time, diagnosing the issue and ultimately completing the job in a timely manner. Thank you Joe and Roto-Rooter for helping my home!

  • Review 28 (2024-08-27 - Rating: 5)

    Joe and Joe were professional, knowledgeable, and a pleasure to deal with in a stressful situation. They cleared the main line and had the sewer problems resolved in under an hour. Highly recommend company and crew.

  • Review 29 (2024-09-07 - Rating: 5)

    Just had great service for a clogged drain. Ethan was my technician. He was very professional and friendly. Did a great job! Would call them again for any other repairs.

  • Review 30 (2024-09-13 - Rating: 5)

    Wonderful service. Will continue to use them. Joe who responded was great to work with. He was very knowledgeable and answered all my questions. He was kind to my dog as well.

  • Review 31 (2024-07-08 - Rating: 5)

    Tyler was exceptional! Analyzed the problem area and the solution was a success.A very professional polished people oriented technician. A pleasure to have him solve our drainage issue.

  • Review 32 (2024-08-08 - Rating: 5)

    Joe was great, he fixed the problem we had, Im very satisfied with his work. He knows his job. He and another Roto-Rooter man came and cleaned up the basement. Thank you so much.

  • Review 33 (2024-04-16 - Rating: 5)

    Ethan did an incredible job fixing our bathtub! He was very professional and knowledgeable. What was supposed to be a quick fix turned into a much bigger project and he handled the situation so well and was very patient. Roto rooter always does an excellent job and we appreciate Ethanā€™s hard work!

  • Review 34 (2024-07-05 - Rating: 5)

    The plumber was great ā€œArthurā€. He arrived ahead of schedule on a holiday. Explain to me what he needed to do. Perform the job and got the drain unclogged. Gave me some tips so it wouldnt happen again.He literally used the shirt off his back when one of the pipes started leaking onto the kitchen floor and cleaned it up as fast as he could with his shirt I was like Wow! A Plumber That goes that far to make things right? Roto-Rooter you are number 1 in plumbers! Highly recommend them

  • Review 35 (2024-07-06 - Rating: 5)

    Joe and Xavier were easy to work with and did a great job! I would highly recommend asking for them. I will be requesting them for any future projects.

  • Review 36 (2024-04-30 - Rating: 5)

    We called to schedule an appointment in the morning and Joe was there by noon! My husband cannot boast enough about Joe, he was so friendly, helpful and explained everything! Our house is 100 years old this year, so we appreciate the care he gave as well! We highly recommend him to help you with your plumbing needs!

  • Review 37 (2024-06-08 - Rating: 5)

    Had an amazing experience with Roto-Rooter! Even though we had some plumbing nightmares shortly after moving into our new home, Corey and his team did an amazing job of remediating the situation and handling all of our questions and concerns. We met with several members of the local Roto-Rooter team and every single one of them was very kind and knowledgeable. Pricing was fair and they worked with us to try to get the best deal that we could. We will definitely go to them in the future with any plumbing needs!

  • Review 38 (2024-02-08 - Rating: 5)

    Had Joe and his helper come to our facility and would not leave until they fixed the problem they worked well and careful around our machines and got the problem fixed. Very professional and will for sure call again . It was a messy day

  • Review 39 (2024-04-11 - Rating: 5)

    Sent us a text prior to arrival which was earlier than expected and then arrived shortly thereafter. Very professional and friendly. Work was begun right away; kept us updated on the problem; offered three options to fix problem with prices. Work was done quickly and efficiently. This is the third time in approx. two years we have used Roto-Rooter and they continue to do good work. We are very pleased especially since they come out very quickly. Theyre office/phone person is really good also as well as the service manager. Will continue to use them.

  • Review 40 (2024-05-06 - Rating: 5)

    Joe did an amazing job. He was quick to assess the situation and explained everything he would need to do. Gave us the estimate and went right to work.Friendly, knowledgeable, and efficient.

  • Review 41 (2024-06-04 - Rating: 5)

    Joe lynch helped us to address a leaking t&p valve, diagnosed, got the part, and fixed within the day. Happy with the service and felt good about the options to solve the problem. Never felt I was oversold and was comfortable the job was done well. Appreciate his help and would use them again.

  • Review 42 (2024-05-25 - Rating: 5)

    I would give more stars if Google let me! Joe and Ethan were both absolutely fantastic. Very knowledgeable and quick with the work. They talked about future maintenance and what I will need to plan for down the line. These guys were great! Thanks so much!

  • Review 43 (2024-03-18 - Rating: 5)

    One of the most professional and informative service visits I have ever received. Thank you, Dawson! Thank you, Cory!...and stellar repair work done in the basement by James. Thank yous all around, guys!

  • Review 44 (2024-10-31 - Rating: 5)

    Tyler was very helpful and completed project in a most timely and professional manner! Highly recommend!

  • Review 45 (2024-06-12 - Rating: 5)

    Tyler was great. He was professional, and courteous. Gave us all of our options. Was wonderful and trustworthy in the house. Will use him again. Thanks roto rooter.

  • Review 46 (2024-01-25 - Rating: 5)

    My basement had some pretty bad sewage flooding. I was a bit lost on what to do but calling this company for help was definitely the right choice. Joe went above and beyond to explain everything, step by step, while he was doing it. It was enlightening to see how hard he was working to make sure all was done well and in a timely manner. His customer service was amazing as well and Iā€™d recommend him to anyone in need of plumbing services for sure. Itā€™s always a breath of fresh air to be around compassionate hardworking people. I was having a pretty bad day until Joe and his crew showed up with their outstanding customer service and compassionā€¦so I am extremely grateful. Thank you so much to Joe and crew!

  • Review 47 (2024-02-22 - Rating: 5)

    Dawson was our drain specialist. He was punctual, courteous, and a great representative of customer service. We feel like he truly cares about the people he engages with while doing the best job he can. He was a shining example of professionalism and make quick work of a stubborn clog. Whatever you at Roto Rooter are paying him, its probably not enough. Im sure his attitude and dedication earn you more repeat customers than you know. Thank him on our behalf, he did a great job.

  • Review 48 (2024-02-29 - Rating: 5)

    Ethan was a super nice young man. He was knowledgeable and explained what needed to be done, after he took time to survey the situation. The plumbing is old and some needs to be replaced to remedy our situation. We were given 5 different plans with 5 different price ranges to work with. He explained each one and why we might want to do one over the others. Very pleased with him.Thank you Ethan!

  • Review 49 (2024-06-15 - Rating: 5)

    Really happy with the service. Tyler Reddinger installed a new bathroom faucet and drain stopper for me, and did a great job. Hes great about tolerating my velcro dog, Kaylee, and always ensures the job is done correctly and completely. I would definitely use Roto Rooter and Tyler for more plumbing work!

  • Review 50 (2024-05-20 - Rating: 5)

    Tyler was very personable, knowledgeable, communicative, and worked quickly to solve our plumbing problem. Actually, the last three plumbers over the past two years, have all been extraordinarily personable. Weā€™ll definitely call again. Thanks.

  • Review 51 (2024-07-17 - Rating: 5)

    James was an amazing service guy!!! He explained everything he had to do and even though it ended up being more complicated than expected he had a great spirit and kept trying to figure out the problem!

  • Review 52 (2024-12-13 - Rating: 5)

    Tyler was great! He got my drain last night it was so cold but he was amazing thank you Tyler

  • Review 53 (2024-07-27 - Rating: 5)

    Very friendly and prompt. Explained every procedure he was doing and did a great job cleaning up. Definitely recommend him and his companies services.

  • Review 54 (2024-05-23 - Rating: 5)

    If you need a job done right without tricks, excuses, or attitudes at a reasonable price, look no further. Roto-Rooter is your go to company. Excellent personnel from the office to the techs, everyone is on the same page and the resulting service is outstanding.

  • Review 55 (2024-07-11 - Rating: 5)

    Had a sewer back up and Dawson was absolutely awesome. Super friendly and very good. Found the problem quick and took care of it even quicker.

  • Review 56 (2024-02-27 - Rating: 5)

    Very glad I called roto rooter. We just bought a house and wanted some things fixed. Between Justin setting up the appointment, Corey walking around with me to show me and tell me on what some of his concerns were to James fixing the main water valve. Greatly appreciate their service and professionalism. Would definitely recommend

  • Review 57 (2024-01-08 - Rating: 5)

    Around midnight I noticed water leaking from the ceiling under an upstairs bathroom. I went to my local city (Medina) Facebook page to look for recommended plumbers. I Saw Marks name frequently being used so I reached out to him. he immediately messaged me back and offered to come out right then. I told him it could wait till morning. He took my number and said he would have someone reach out to me at 730AM. His staff called like scheduled and they had a team at my home same day. Austin and James were awesome! great personalities, very knowledgeable and walked us through what to expect. Austin helped us file insurance claim and now weā€™re waiting for approval so we can get the issue resolved and all the water damage cleaned. So far Iā€™m very pleased with our decision. this experience that normally would have us stressed out (our home is only 3 years old so def wasnā€™t expecting an issue like this so soon) has us surprisingly calm due to how his team handled our situation today.

  • Review 58 (2024-01-04 - Rating: 5)

    Tyler was absolutely fantastic. Kept me informed through the entire process. He is extremely good at what he does. Heā€™s very sociable, even when he was on hold he was talking and trying to help me. He also made friends with my cats as we were waiting. I will recommend him to anyone who has any plumbing needs. If I could give more than 5 stars I absolutely would.

  • Review 59 (2024-06-08 - Rating: 5)

    Knowledgeable rep, good job, thorough, and delighted we could get our clogged drain fixed on a Saturday. We are more than pleased. Will certainly call Toto-Rooter again if necessary.

  • Review 60 (2024-04-05 - Rating: 5)

    Dawson was very knowledgable and completed the drain cleaning very quickly. Even had Corey come out to check the main drain lines more thoroughly to make sure. Very pleased with our service. Will definitely call again.

  • Review 61 (2023-12-20 - Rating: 5)

    Had my appointment from 2-4, and the tech showed up right at 2 (perfect!). Explained the issue and he was right to work. Left no stone unturned when finding our issue and was able to help us immediately! The field supervisor stopped out to assist the tech, and boy howdy, they took care of that problem lickety-split!! Highly recommend these guys as they were super nice, respectful of our property, and their knowledge and expertise resolved our issue with precision.

  • Review 62 (2023-10-28 - Rating: 5)

    Sebastian arrived at the start of the expected time window, completed the inspection and gave us a run down of our options and what he would recommend we do. Took maybe an hour or so to finish Hydro-Jet on our line and was out within less than an hour and a half of being here on a same day call. Very personable and professional. Highly recommend their services!

  • Review 63 (2024-04-03 - Rating: 5)

    Just need to give praise for a job well done for a replacement of my garbage disposal and also pipes and valves that are much nicer as well as one pipe switched to visually be able to see better. Ethan was wonderful..on time, knowledgeable and left everything clean. I was very pleased.

  • Review 64 (2024-05-03 - Rating: 5)

    Justin was by far the most knowledgeable and kind plumbing professional we ever had. He helped us with every issue we could think of and didnā€™t rush or push anything more. We are grateful for his service.

  • Review 65 (2024-01-23 - Rating: 5)

    The 2 men who came to my home were friendly, professional & knowledgeable. They were very good about explaining what they were doing & answering my questions. They gave me advice regarding some steps I could take to prevent the problem I had with my kitchen sink drain & also left me a product I can use on a regular basis for it.Many thanks šŸ˜ŠSusan Swinehart

  • Review 66 (2024-02-28 - Rating: 5)

    Roto Rooter was such a blessing for us! Joe was so very kind, informative, and polite, which I am sure he emulated from his wonderful boss/owner! I was extremely happy with the great work Joe did and would encourage others to call them for their plumbing needs!

  • Review 67 (2023-12-21 - Rating: 5)

    Tyler Redinger was professional, friendly, and very helpful. He took the time to give us all of our options, and explained the procedure before, during, and after it was happening. We are thankful for him coming over to help us during the holiday weekend.Also, Dawson came over to assist us with an issue and was super helpful. Thank you for providing great service! We will definitely contact them again if we need further assistance.

  • Review 68 (2024-05-13 - Rating: 5)

    Tyler Redinger came out to clear my main sewer line and did a wonderful job. Kind, respectful, and professional. Very determined hard worker. Would recommend.

  • Review 69 (2023-10-09 - Rating: 5)

    We are in the process of selling our house and needed the drain looked at. They came out the following day, free inspection and gave us good results. Recommended a few things that are in a reasonable price range. All of the workers I have spoke to have been absolutely understanding and respectful. The technician who came out to the house was extremely helpful, respectful and super nice.

  • Review 70 (2024-06-19 - Rating: 5)

    Ethan and team did a great job helping me out of a water main valve leak. Ethan was very professional and worked quickly and efficiently. Thank you!

  • Review 71 (2024-07-20 - Rating: 5)

    Cory came out and fixed our problem, and was very friendly, polite and explained everything they had to do. Also what has to be done to fix the problem.

  • Review 72 (2023-11-26 - Rating: 5)

    We would recommend Roto-Rooter in Medina. Have dealt with them in past and again this past October. Joe and Mike came promptly and were very professional and friendly. They explained everything that they were doing and spent extra time identifying the cause of our plumbing issues as well as suggesting ways to resolve them. We appreciated the work they did.

  • Review 73 (2024-03-19 - Rating: 5)

    Very pleased with the service provided by your technician, Tyler. He was very thorough, professional, and courteous. He went over everything and provided detailed options to me to correct my problem. Would highly recommend.

  • Review 74 (2023-12-21 - Rating: 5)

    Ran into a major plumbing issue at night. Called and had a service repair person here within an hour. Our repair man Dawson was upfront, honest and did great work. He explained everything and addressed all concerns. He went above and beyond taking us from a terrible situation to knowing we were taken care of. I highly recommend roto-rooter. Dawson thank you again for your exceptional work.

  • Review 75 (2023-06-02 - Rating: 5)

    Techs arrived early...were very personable and professional. Toilet removed and new one installed in under an hour. Recommended

  • Review 76 (2024-05-11 - Rating: 5)

    Dawson was absolutely amazing. Very kind knew exactly what he was doing, quick and over the top service. Dawson made it a Great experience during a horrible situation. I would recommend him to everyone.

  • Review 77 (2024-02-10 - Rating: 5)

    Sebastian did an amazing job! He provided alternatives and I went with his better recommendation to solve the new laundry faucet but also added additional shut offs so Ill never have to shut the whole home off of water if needed. Professional and completed in a timely manner. I would 100% recommend Sebastian again!! Thank you so much

  • Review 78 (2024-03-01 - Rating: 5)

    Availability was great, showed up in a nice, timely manner, employee was professional, and new. His business was good at answering my questions to the best of his ability. this was the second time they had to come this month we have not yet figured out the if the issue is resolved, hoping that it is but reassured. They will come back and check it out if thereā€™s any more problems.

  • Review 79 (2023-11-13 - Rating: 5)

    We were delighted by our experience when a root-bound drain pipe was cleared by our technician, Saul. He was both professional and friendly. He called ahead, arrived on time and got right to work! He was also knowledgeable on preventative measures we could take to help our free flowing drains stay that way, as well as suggesting options for our basement drain issues. We would happily employ his services again.

  • Review 80 (2024-05-26 - Rating: 5)

    Roto-Rooter in Medina satisfied my needs when I had a drain issue that I couldnā€™t handle myself. Joe Lynch, who is a class act and abject professional, quickly diagnosed the issue, offered solutions, and fixed my problem. I would recommend Joe and his team to my neighbors and friends.

  • Review 81 (2024-11-13 - Rating: 5)

    Thank u Joe lynch for coming out and taking his time with everything that he saw that was wrong and fixed everything and got stuff up and running good.

  • Review 82 (2024-03-26 - Rating: 5)

    My experience with this company is great. Ill post more after the project is completed. I will say that the technician was prompt and truly professional. The project that this company was going to perform would of cost me 15 to 20 thousand dollars. I ended up calling another company and they performed a different job that roto rooter said couldnt be done. Well the procedure was performed and did work and the job only cost me 1200.00 dollars. So needless to say Im glad I sought out a second opinion.

  • Review 83 (2024-11-22 - Rating: 5)

    Had a septic problem. Service was great. In short tickled pink with everything.

  • Review 84 (2023-07-02 - Rating: 5)

    We had a plumbing emergency and needed immediate help. I was able to get a same day appointment within just a couple hours of calling. Tyler was very knowledgeable and thorough. He presented us with several options to fix our problem, and was able to get everything fixed up for us immediately. As much as I prefer not to have to call a plumber in the first place, this was as good an experience as it could have been.

  • Review 85 (2024-04-16 - Rating: 5)

    Weā€™ve had Tyler come out multiple times to work on various issues. He has always been professional, friendly, and honest about pricing. I will always recommend Roto-Rooter, and tell people to ask for Tyler.Update: Tyler and Cashmere installed a water heater for us. Same awesome service as always.

  • Review 86 (2023-10-31 - Rating: 5)

    Mike came out to my house to give me an estimate. He is so professional and knowledgeable. Everything was explained to me and my questions were answered to my satisfaction. Roto-Rooter has worked on my residence before and I have always been pleased with their work

  • Review 87 (2024-03-21 - Rating: 5)

    Tyler was very professional and kept us updated throughout the process. He was prompt and a pleasure to work with. I would recommend his company to anyone needing plumbing services.

  • Review 88 (2024-03-05 - Rating: 5)

    I am very pleased with the service that Dawson provided me today!! He was professional and friendly and completed service quickly and efficiently. He explained everything to me along the way and I will definitely be using Roto Rooter again in the future.

  • Review 89 (2024-03-23 - Rating: 5)

    I am completely satisfied with the service I received today! Even tho he was running behind they called to let me know. He called when he was on his way, clearly communicated the charges and he was fast and friendly and I was surprised at the (low) price. Thank you!

  • Review 90 (2024-04-14 - Rating: 5)

    Roto-Rooter did an excellent job diagnosing and fixing my problem. I had 2-3 inches of water in my crawlspace from a faulty sump pump and they were able to fix it the same day I called them. The technicians were extremely knowledgeable and explained everything thoroughly.

  • Review 91 (2024-05-24 - Rating: 5)

    Called Roto Rooter around 10am, Friday, they told me they could be at my place around 2pm, same day, I was so happy they could come before another hard rain.Joe came explained my options, I said letā€™s do it, I was tired of my garage flooding, he hosed it got it running clear all in about an hour, very happy with his work!

  • Review 92 (2024-03-15 - Rating: 5)

    Knowledgeable, very professional and considerate of the property. They we able to reroute all the drain lines and tie back into the stack the day after I called about one of my rental properties. Walked me through options every step of the way to make sure I wasnt going to pay for something I didnt want.

  • Review 93 (2024-02-07 - Rating: 5)

    My first experience wasnt great, but after talking with local manager Justin Shandor, he wanted to change my opinion. I had a clogged drain, within an hour he had technician Joe onsite. He was fast, price was good and reasonable, technician was great and did a fabulous job both wearing booties and keeping everything clean, as well as cleaning up after himself. My first review was NOT good, but between Justin and Joe, I am changing my opinion. This was a great experience and worth a recommendation.

  • Review 94 (2023-08-06 - Rating: 5)

    I had an issue with my bathroom not draining, Tyler came out and and in a matter of minutes was able to assess my plumbing problem and had a solution quickly. He was able to communicate with me clearly all the steps that he was going to be doing which made me feel like I was in good hands. Extremely polite, friendly, and knowledgeable. Iā€™ll be asking for Tyler for any plumbing issues or projects in the future.

  • Review 95 (2024-06-05 - Rating: 4)

    Joe was very professional and got straight to the point, even ran out to Home Depot at 9:50pm and they close at 10! He stayed until the job was done! Thank you so much!

  • Review 96 (2024-06-30 - Rating: 5)

    I called at around 1045 on a Sunday morning and Arthur was here around 130. Did a thorough job of clearing out our kitchen drain! Thanks for being available on Sunday!!

  • Review 97 (2023-10-28 - Rating: 5)

    I filled out an online E-schedule with Roto-Rooter late last night when our laundry room flooded. Service manager Justin called asap this morning and got Joe out to fix the problem within an hour! These guys are super speedy. Joe was extremely professional and thorough. The price was reasonable for the job, and he was quick and efficient. He even warned me when it was going to be loud, so it didnā€™t scare my kids or wake the baby! We will definitely be using Roto-Rooter again and asking for Joe. 5 stars!!! ā­ļø Thank you, Joe!

  • Review 98 (2024-06-23 - Rating: 5)

    Very pleasant! Highly respectful of home. Clearly went over all aspects of service and made sure I was satisfied with the results. Would recommend

  • Review 99 (2024-03-11 - Rating: 5)

    Using the Roto Rooter company was a great overall experience. Tyler was very knowledgeable, and helpful. The customer service from Justin, Tina and the whole team was great. Thank you .

  • Review 100 (2024-02-04 - Rating: 5)

    I discovered a drain issue late in the day on a Saturday. Roto-Rooter came out at 10pm and resolved my issue. The plumber was kind, considerate, and very professional. He did a great job!!

  • Review 101 (2024-07-06 - Rating: 5)

    Communication about arrival was good. Technician was nice and professional. He was able to fix the problem.

  • Review 102 (2023-12-23 - Rating: 5)

    Joe was our technician. This guy was such a pro. He fixed our problem. Never gave up even though it was a struggle. He Was very knowledgeable and explained everything that he had to do. Would definitely recommend him To fix your plumbing needs

  • Review 103 (2023-07-13 - Rating: 5)

    Tyler got here on time and was thorough in his evaluation of our issue and seemed to be very knowledgeable. Diagnosed what he believed was the most likely problem and quoted a fair price to correct it. Fixed the issue same day. So far so good. Very pleased with both the quality of work and how quickly things got resolved. Unless something changes, I would highly recommend.

  • Review 104 (2024-05-02 - Rating: 5)

    Joe was an awesome technician. He explained all my options perfectly. Cleaned up after the job was complete 5 out of 5 stars

  • Review 105 (2023-10-13 - Rating: 5)

    Both my sinks in the kitchen were backed up, making the whole room smell awful. Called at 9am on a Friday and they sent someone out by 12. I wish i could remember his name bc he was GREAT also; even gave some expert opinions on things unrelated to my main problem. Great company. Great plumber. Great experience. Thank you guys!

  • Review 106 (2024-04-17 - Rating: 5)

    This was my second rodeo with these guys and it was the same as the first one ā€œawesome ā€œ!This time my problem was something that a different type of contractor needed to have a look at. I sorry I donā€™t remember my technicianā€™s name but he did a great inspection and explained what I have to do next! Thank you Rotor Rooter!

  • Review 107 (2024-03-01 - Rating: 5)

    Tyler and Voldmyr did a great job replacing a faucet and installing new cut off valves for my basement utility sink.They went above and beyond to help me and stop the leaking old frozen faucet and valves. I would have them back anytime. ā€”-ChristopherAnother day, Dawson came to repair a bathroom shower control when cold water wasnā€™t flowing. He replaced the cartridge and completed the job quickly and professionally. Because of his friendly service I had him come back to turbo-jet clear an exterior downspout that was clogged by roots. I trust the service provided by this company due to the quality of the plumbers they hire.3/1/24Sebastian replaced the ā€œgutsā€ of a toilet tank that was leaking and installed a new shut-off valve. Another job, well done and a good value. He was friendly and professional.Thank you. - Christopher

  • Review 108 (2024-04-16 - Rating: 5)

    Outstanding response during middle of the night for backed up main drain line. Follow up work the following day was just as exceptional. This was over the Easter Weekend It was determine that tree roots had damaged ad clogged the main sewer line. The crew were able to get the drain open enough to make it useably until further repairs were done.On April 10th the crew arrived with an excavator to dig up the sewer line and make the necessary repairs. The sewer line was nine feet deep and they ran into and old septic tank that apparently was used long before city sewer lines were installed. The crew easily handled that problem and replaced the section of damaged line.Then installed new clean out pipes so if needed in the future they could do it without having to enter the house. It was not a nice day to work as it rained most of the day but it did not effect the crew at all. Minimal damage was done to the lawn and the system is back to normal operation. We are extremely pleased with Roto Rooter from Medina. They were polite and professional from start to finish. I would not hesitate to call them again if necessary.

  • Review 109 (2023-10-21 - Rating: 5)

    We had a major backup in our system that caused our toilets and sinks to gurgle and eventually stop flushing altogether. Since we just moved to the area we had to go off google reviews and so I called Roto. They were able to send someone same day with no travel fee which was ideal. They did a pre-service call so they could get some background to know what they were going to be dealing with, which already impressed me. Then Joe arrived earlier than expected and got right to work assessing the situation. He was courteous and professional and answered all my questions the best he could. Then he presented me with 3 options and price points (even included warranty of service terms) and explained the different scenarios of each one. He worked way longer than Iā€™m sure he expected on our issue but he was determined to get it resolved so we could function normally. He cleaned up the whole mess wonderfully. I was so relieved when it was time to pay that he stuck to the estimate and there were no surprises. The cost seemed very reasonable especially for all he had to do and the time it took. Then Mike came a couple days later to do a follow-up to make sure our system was fully unclogged and make sure there wasnā€™t some other underlying problem that needed fixed. He communicated well too and ran a camera through the system and thankfully it looked pretty good. Again, no extra charge or surprise cost. Could not be more happy and thankful for this experience with Roto, especially being new to the area.

  • Review 110 (2023-02-06 - Rating: 5)

    We had our main drain back up in our basement. We quickly called Tyler and had an appointment booked for the morning. Tyler came out first thing in the morning right on time. He first assessed the situation while making me aware of options and costs. He made a plan and cleaned out our drain efficiently, checking to make sure water was flowing and cleaning out more if necessary. Once the job was completed he gave us a great maintenance plan with options. I would recommend Tyler to anyone, he was efficient, effective and trustworthy. I really appreciate him coming and taking care of our issue.

  • Review 111 (2023-10-11 - Rating: 5)

    Saul was amazing and professional from start to finish. He took his time and was very knowledgeable in his trade. He was friendly and considerate of our children. We would highly recommend him for any plumbing service. He deserves a raise

  • Review 112 (2023-10-30 - Rating: 5)

    I cant say enough about Tyler Redinger . He is very professional and thorough in his work. He communicated with me thru the whole process. His attention to detail and willingness to listen to my concerns really impressed me. He stayed the entire day and finished all the different challenges I threw at him. Saul showed up later in the morning to assist. He was just like Tyler very impressive and professional. I would recommend this company to anyone, especially Tyler and Saul.

  • Review 113 (2023-08-05 - Rating: 5)

    Our tech Arthur went above and beyond for us! My wife and I were both very impressed with this gentleman and his customer service! Great to see people still take care of people at some places! Arthur was professional and very kind. He was thorough with his work and explained everything he would be doing. Exceptional experience and highly recommend! Our first time using Roto-Rooter, thank you!!!

  • Review 114 (2024-04-22 - Rating: 5)

    James came out, hydro jetted my sewer and snaked my floor drain. He was professional, knowledgeable, and couldnā€™t have been a nicer guy. He wasnā€™t pushy with extras and got the job done. He exceeded every expectation I could have had.

  • Review 115 (2024-04-22 - Rating: 5)

    Kitchen sink pluggedTyler the technician was awesome and Very Friendly!! We appreciate all his help in solving our issues!! I would definitely recommend him to everyone!!!

  • Review 116 (2024-03-15 - Rating: 5)

    PSA: Donā€™t put egg shells or leafy strawberry tops down your garbage disposal.But if you do, give Roto-Rooter a call.The Service Manager, Justin, was communicative and kept us in the loop regarding our technicianā€™s arrival. I always appreciate when companies send the name and picture of the technician in advance of their arrival; itā€™s a simple, personal touch that helps me feel safer and provides an added layer of accountability.The technician, Dawson, arrived on time and was professional, respectful, kind, and efficient. He cleared our stubborn pipe, walked me through Garbage Disposals 101, and (drum roll) cleaned up the mess!The Roto-Rooter team was a pleasure to work with. Thank you, Dawson!

  • Review 117 (2023-12-31 - Rating: 5)

    AMAZING! Worked hard and was diligent and remained focused on trying whatever worked and what didnt and went back to what worked. Tat young man is a great employee and worked his butt off and succeeded. Great work. Would call you guys any time i EVER has issues. Wow!

  • Review 118 (2024-10-27 - Rating: 5)

    The technician went the extra mile today; bigger job than anticipated with a great attitude. Problem solved!!

  • Review 119 (2024-09-03 - Rating: 5)

    My tech was amazing I will definitely be calling roto router again and asking fir the same tech

  • Review 120 (2024-05-18 - Rating: 5)

    We had a great experience with our tech Ethan. Came out on a Saturday afternoon and was very polite and honest. Would highly recommend.

  • Review 121 (2024-03-22 - Rating: 5)

    Very professional and knowledgeable working with the latest equipment. Tyler, Justin and Austin were great to work with. Joe and Cash were awesome technicians! Thank you Roto Rooter of Medina!

  • Review 122 (2024-06-13 - Rating: 5)

    Tyler, Austin and Cory were very professional, timely and explained everything to me so I could understand. I look forward to working with them through this project. Thank you

  • Review 123 (2024-02-01 - Rating: 5)

    We were struggling with a clogged kitchen sink which prevented us from doing dishes and running dishwasher!!! Joe and Cash came over and evaluated the situation and gave us a quote which was very reasonable On top of that they were both very professional and got the job done in a timely fashion. We will definitely use roto-rooter again and request for Joe and Cash.

  • Review 124 (2023-12-11 - Rating: 5)

    James did a wonderful job installing my mother-in-laws hot water tank. He was prompt, friendly, and extremely professional. The tank was installed in a mobile home that has a minimal area to work. Thanks, James for a job well done!

  • Review 125 (2024-06-15 - Rating: 5)

    We had a sewer line clogged between our house and our Septic system. Dawson The technician was on time and knowledgeable of my situation. He was very through in his work and had our problem handled quickly.. great job. Highly recommend. He had another technician follow up and ran a video unit through my drain and made a recomendation for me to follow up on.

  • Review 126 (2024-01-02 - Rating: 4)

    Tyler who was the technician was very friendly and explained everything he was doing. He went above and beyond on the one drain that would not open. Trying several things to get it open. Offering solutions to fix the issues moving forward. I am still waiting on a quote to replace my existing piping in basement with PVC.

  • Review 127 (2024-10-25 - Rating: 5)

    From start to finish the Roto Rooter team were responsive, professional, knowledgeable and thorough in the excavation and complete sewer line replacement, performing the work at a fair price.

  • Review 128 (2023-12-21 - Rating: 5)

    We had an emergency plumbing issue late at night and Joe saved the day. He came out, stayed late, fixed the issue and was back the next morning for a scheduled appointment. Very professional, knowledgeable and courteous

  • Review 129 (2024-02-11 - Rating: 5)

    I was delighted that Tyler was able to accommodate the time slot. He explained how he was going to proceed and he did. He represented RotoRooter with honor and efficiency. His actions and explanations were thorough.

  • Review 130 (2023-12-18 - Rating: 5)

    I appreciate how knowledgeable, courteous and helpful my technician, Sal was in taking care of my water heater issue today! He took the time to explain a few things, and gave recommendations, that I appreciate knowing about!I also appreciate my schedule always being accommodated!

  • Review 131 (2023-08-02 - Rating: 5)

    We had a great experience with our technician, James. He came out earlier than expected, which was great, and was able to complete the job quickly. Thankful for the excellent service and the fixed drain! Thank you!

  • Review 132 (2024-01-03 - Rating: 5)

    Joe came out when no one else would and was very efficient, knowledgeable and honest. He explained everything he was doing and why. We were very pleased with him and Roto Rooter!

  • Review 133 (2024-01-02 - Rating: 5)

    This company is AMAZING!!!! I called them after 5pm on a Friday because our water heater was out back in April of 2023. They sent someone within hours. He evaluated and we found that the water heater needed to be replaced. He showed up at 11am on a SATURDAY, spent 9 hours working non stop. He was professional, kind, hard working, and clearly great at his job. 5/5. 100% would recommend this company.Now our fridge stopped making ice and dispensing water. Tyler and Ethan were very quick, professional, and kind. They got it all fixed up and our fridge dispenses water and ice should be coming. HIGHLY recommend this company!

  • Review 134 (2023-03-01 - Rating: 5)

    Surprisingly great experience with RotoRooter for a clogged drain. Dispatcher was very friendly, professional, and very accommodating to my schedule. She had someone at my house within the hour! Tyler and his assistant were my plumbers. Again, Tyler was super professional and very friendly as well as transparent on the best way to handle the issue and the costs to do so. They had the drain functioning again in a matter of minutes. Definitely recommend these guys.

  • Review 135 (2024-09-11 - Rating: 5)

    Fast service at night! Great experience. Would not hesitate to use again if Iā€™m in that predicament.

  • Review 136 (2024-07-20 - Rating: 5)

    Ethan was wonderful! Did a great job. Very respectful of my house.

  • Review 137 (2023-06-26 - Rating: 5)

    Tyler, Corey and Michael were very professional, personable and knowledgeable. Tyler arrived earlier than expected and dealt with the situation immediately. We were treated with respect and were well informed of the issue(s.) Highly recommend!

  • Review 138 (2024-04-22 - Rating: 4)

    Loved Arther our tech but didnā€™t love the gray water drippings that he left behind. Just know youā€™ll be scrubbing everywhere they walk throughout your home. Other than that, great service

  • Review 139 (2023-05-25 - Rating: 5)

    Tyler Rodinger was awesome. Came earlier than expected which was great and did an amazing job. Helped us pick the best service option to fix the problem without spending an unreasonable about Great overall service, will be contacting them again

  • Review 140 (2023-10-01 - Rating: 5)

    Wonderful experience. Joe and Mike came out to work on a gutter drain. They were able to get it flowing again and gave great expert advice on directions for future projects. I appreciated both Joe and Mikes knowledge and candor.

  • Review 141 (2024-12-03 - Rating: 5)

    Joe is a very capable technical and explained details very well.

  • Review 142 (2023-05-05 - Rating: 5)

    Joe arrived the same day we needed repairs on the drains that were backing up in our basement. He informed me of my options and got to work right away to fix the issues. The field supervisor, Michael, arrived after service to further inspect that all was in working order. Both were very personable and professional!

  • Review 143 (2023-11-01 - Rating: 5)

    Joe was polite, experienced, informative and willing to work through our problem, he provided professional advice on our plumbing for the months ahead and completed his work quickly and efficiently.

  • Review 144 (2024-01-14 - Rating: 5)

    Dawson was incredible. He was able to get to our home very quickly and help us in a tough situation. He was very knowledgeable and helped explain our options very well.

  • Review 145 (2023-11-28 - Rating: 5)

    Corey and Roto Rooter in Medina were extremely helpful in an emergency situation. There was a lot of thoughtful and thorough communication throughout the process and lots of trust built during a big project while I ended up needing to be out of town. Could not recommend enough. Thank you! -Hannah

  • Review 146 (2023-10-15 - Rating: 5)

    Everything from my initial call, to the call back from Justin, the supervisor and the wonderful installer Arthur, was all prompt, caring, professional and same day service!It was a pleasure doing business with Roto-Rooter for both my wife and I and we would recommend this company to all without reservation.

  • Review 147 (2023-11-01 - Rating: 5)

    I have received dependable service from Roto Rooter multiple times including today. Joe provided me with my options and quotes in advance and completed the job within a reasonable amount of time. Iā€™m satisfied.

  • Review 148 (2024-12-28 - Rating: 5)

    Came on time and were very professional. Got our drain cleaned out quickly. Also included a 6 month guarantee.

  • Review 149 (2024-05-01 - Rating: 5)

    I had an emergency with a waterline, they called right away gave me a time when a gentleman would be here to appraise my line and fix it. They did it all in the same day a great job thank you so much.

  • Review 150 (2023-04-05 - Rating: 5)

    Thanks a bunch to Joe for helping me out with a clogged drain! Was very professional and thorough in explaining what he could do for the issue at hand. Also really appreciate how easy it was to get the appointment set up. Response time was very fast and everyone I talked to was great!

  • Review 151 (2024-01-17 - Rating: 5)

    Tyler and Ethan were both great! They were knowledgeable, professional and proficient! Water tank install was fast and they answered all our questions! Great work!

  • Review 152 (2024-07-07 - Rating: 5)

    Tyler spent time and energy trying to rule out the source of my leak. He was personable and used his resources..He was here on a sunday and never complained

  • Review 153 (2024-05-17 - Rating: 5)

    I was completely impressed with the professionalism, expertise, and genuine friendliness that Tyler presented. What a great experience my wife and I had with him in our home.

  • Review 154 (2024-03-28 - Rating: 5)

    Ethan was thorough and personable. He played out our options and followed through quickly and efficiently. I would highly recommend Ethan and Roto-Rooter of Wayne County.

  • Review 155 (2023-09-18 - Rating: 5)

    Our kitchen sink was clogged up and luckily roto-rooter was able to get us on their schedule the very next morning. Tyler was able to find the problem quickly and fix it in no time! There was no mess left behind and it looked like no one was even there. Would define recommend them if youā€™re having any plumbing troubles!

  • Review 156 (2024-06-26 - Rating: 5)

    Joe and xariar are Great !Ā”! Very through and explained all my options. Joe will be back tomorrow to finish up the huge job .Very long day !!

  • Review 157 (2024-01-17 - Rating: 5)

    Great service! Every time we call we get same day service by a very thorough technician. Tyler was sure to make sure all questions were answered and work was 100% complete. 5 stars!

  • Review 158 (2024-03-01 - Rating: 5)

    My experience with you guys was awesome. Had Tyler at my house,was having problems with my sewer drains, he had the problem solved in no time at all. Awesome guy to work with. Thanks Tyler

  • Review 159 (2023-11-22 - Rating: 5)

    Joe was really great. He explained everything to me. He was a very hard worker and we are very appreciative! Will definitely use Medina Roto-Rooter again if needed!

  • Review 160 (2023-02-07 - Rating: 5)

    James came out on a Sunday, with a service fee,which is understandable, to unclog our toilet. He was professional and very kind. He only took minutes and he was done.Will use them againšŸ‘2/7/2023Just had Tyler out to fix a leak on our shut off valve.He was amazing,helpful and very friendly. He went above and beyond to make sure before he left that everything on both toilets were working and not leaking.Thanks TyleršŸ˜Š

  • Review 161 (2023-07-07 - Rating: 5)

    First time using this company. Joe was the first one to my house to assess the problem and give me my options. I choose to have the drain snake he tried it was to far away. He had his supervisor Mike come over for a second opinion he gave me my options. We went with the water power jet that work then inspected with camera. They did not give up till it was fixed and I was satisfied Thank you.

  • Review 162 (2024-12-24 - Rating: 5)

    James handled our leaking pipe in a timely manner and explained everything that he did. Great service!

  • Review 163 (2024-05-08 - Rating: 5)

    Dawson was prompt. Very professional and did an outstanding job for us. We will be using him and roto rooter in the future for SURE.

  • Review 164 (2024-08-27 - Rating: 5)

    James was excellent. He was very knowledgeable and explained everything to us. He had a great attitude as well. 5 out of 5 on this guy.

  • Review 165 (2024-04-06 - Rating: 5)

    Sebastian was very professional. Explained what was going on and what he needed to do very clearly. Snaked out the main sewer line and also snaked a couple smaller lines he was concerned about. He did a great job and I would highly recommend Sebastian and Roto-Rooter for any plumbing issues.

  • Review 166 (2023-08-19 - Rating: 5)

    Sebastian was early.....which is refreshing. AND .....he called his supervisor Mike who was also there ASAP. They were solid and informative. Looking forward to what the water restoration rep will say! I want all the information and I trust they will give it to me so I can make the best decision!!!!

  • Review 167 (2024-01-20 - Rating: 5)

    Joe was my technician today. He was very polite and knowledgeable. He explained to me every thing he was doing and when I need another job Id like him to be the one.

  • Review 168 (2023-08-26 - Rating: 5)

    James did a great job! He was early (gave me notice that he was running early) and was very quick. He gave suggestions on how to keep our sink unclogged in the future. Definitely recommend Rotor Rooter!

  • Review 169 (2024-05-07 - Rating: 5)

    Arthur was extremely helpful. We had previously had some work done under our kitchen sink, and it just needed some adjustments. He promptly took care of the problem and was on his way. Thanks so much.

  • Review 170 (2024-03-29 - Rating: 4)

    Joe & Joe came out diagnosed the problem fairly quickly and were able to get the issue resolved and fixed within a couple hours. They do good work and very professional.

  • Review 171 (2023-06-19 - Rating: 5)

    Tyler Redinger arrived on time. He was professional and kind. He did a great job very quickly. I highly recommend RotoRooter and Tyler. I am a very satisfied customer. To add to this, I had a small leak from one of the PVC pipes the next day for which Tyler came back and fixed the same day I called. Again, I am completely satisfied. Tyler is a great plumber. The followup was no charge. I will definitely call RotoRooter for all my plumbing needs. Thanks to Tyler!

  • Review 172 (2023-07-09 - Rating: 5)

    We had a clogged drain in our tub (the only one we have in the house) and of course this happens in the evening on the weekend. The person we talked to on the phone was very pleasant and called back quickly with a time. James was the plumber and was here early and so very pleasant and done his job quickly.

  • Review 173 (2023-02-06 - Rating: 5)

    After our sewer backed up into our basement, Tyler, our technician, quickly came and fixed our problem. He explained everything to us and then promptly and efficiently cleared our pipe. We feel confident in the work Tyler did for us and we would definitely recommend him to our friends and family.

  • Review 174 (2024-06-07 - Rating: 5)

    Dawson arrived on time and got the job done on an hour. Very pleased! We trust you guys. Toilet is working again!!

  • Review 175 (2023-04-07 - Rating: 5)

    Joe showed up ahead of the appointment time, advised me of what was needed and got to work immediately. Supervisor Jay also showed up to see if he would be needed. Both gentlemen were professional, very friendly and completed the job before the given time span of when they were supposed to arrive. Rotor Rooter and the agents ALWAYS take care of the problem as quickly as possible.

  • Review 176 (2023-08-26 - Rating: 5)

    They guys that were out here James, jay and Cory were all great very professional and truly wanted to help solve my issues.. they installed two sump pumps after my last two failed during heavy storm.. my basement was flooded and I was not happy. But they mad a bad situation not so bad by actually caring.. great job guys!

  • Review 177 (2024-05-22 - Rating: 5)

    Very professional and timely.Tyler was very helpful and knowledgeable of what the problem was and how to fix it. We highly recommend him and Sebastian. They both do their job very well. My wife and I are very thankful for their service.

  • Review 178 (2023-02-18 - Rating: 5)

    Dawson was awesome. Was given a 12pm-2pm time slot, but because he was ahead of schedule, he showed up at around 10am. He was very polite and courteous and was done with the repair in no time. Great service.

  • Review 179 (2023-12-19 - Rating: 5)

    Excellent service! Tyler was phenomenal! Will definitely call for him again if I ever need any water issues resolved again.

  • Review 180 (2023-05-30 - Rating: 5)

    Rambo was very professional and knowledgeable explained things very well. Mike came out next to help run camera found my issue showed me my issue and is working with me on getting my problem fixed. First time going through them but definitely wonā€™t be he last. If you need great people and great company that actually cares they are it. 100 percent.

  • Review 181 (2024-09-30 - Rating: 5)

    Tyler is absolutely very good and such asset to Roto rooter!

  • Review 182 (2024-04-19 - Rating: 5)

    I had a great experience with my technician ethan. He was knowledgeable and cleaned up well after. He was the real deal very impressed !

  • Review 183 (2023-04-01 - Rating: 5)

    Dawson was very friendly and incredibly honest with his evaluation. We were quite pleased with his work and hope to continue to have him and the company deal with any future repairs.

  • Review 184 (2023-10-13 - Rating: 5)

    New exactly who to call when my husband noticed the toilet leak and the toilet shut off didnt work. We had used Roto Rooter once before for our new hot water tank and new kitchen faucet. I was so happy and surprised to find out they had a same day appointment today for my toilet leak. Its a no brainer on who Ill call any time I need a plumber.

  • Review 185 (2023-10-07 - Rating: 5)

    Joe Lynch was our tech, although he was a bit later than anticipated both he and the office communicated that. He was able to come out next day (I put in a request online at 10pm), he found the problem AND replace our water heater the next morning.

  • Review 186 (2022-07-06 - Rating: 5)

    The service center was very responsive. When there was an unexpected delay, I was called promptly and informed and given the option to determine how to move forward. That experience wad very courteous and professional. When the technician arrived, he was very knowledgeable and took his time to determine the total sum of work, quality and potential issues to consider. I am very happy with this initial estimate and I look forward to their service moving forward.

  • Review 187 (2023-02-15 - Rating: 5)

    We had a backed up toilet that we couldnt get cleared. I contacted Roto-Rooter and Joe out technician arrived within the hour. Joe is very knowledgeable and passionate about his work. He gave us clear options to fix the issue. The work was done promptly and cleanly. Joe will be our go-to guy for any future problems should they arise. I highly recommend Joe and Roto-Rooter for any plumbing work.

  • Review 188 (2023-12-01 - Rating: 5)

    Did a great job, friendly and explained everything very well.. got everything put back together nicely. Was very informative about things I didnt know Roto-Rooter did. So I add you to my contacts. Thank you, Im very happy.

  • Review 189 (2022-01-19 - Rating: 5)

    They were able to schedule a technician to come out an hour after I called. The company is great at communication; keeping you informed throughout the process, letting you know when theyā€™re on their way, what to expect next, etc. The technician Tyler was great! Very knowledgeable and pleasant. Itā€™s never fun when something breaks but they handled everything and made it a great experience. Very happy we went with Roto Rooter!

  • Review 190 (2023-02-19 - Rating: 5)

    Today, Tyler came out to assess our drainage problem and figured out that our blockage was at the point where the pvc from the house meets the old clay tile running to the city sewer. He was very informative and professional. He also gave us our options as far as how to tackle our problem. I would highly recommend Tyler to anyone who is having issues with their home. Thanks again for your professionalism and transparency. Those qualities are hard to come by now and days.

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