Roto-Rooter Plumbing, Drain, Septic, & Water Restoration Service

Located in Medina, Ohio

Address: 505 N Broadway St, Medina, OH 44256, United States

Phone: +1 330-551-3777

Rating: 4.9

Services

On-site services
Repair services
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-10-21 - Rating: 5)
Tyler did an amazing job. He was very friendly, professional, informative and gave me a couple different options for services. Once the work started he was very proficient and fast and went over his findings and the work done. He noticed a few minor things that he was able to assist with that was outside of the services requested. It was a breath of fresh air to have somebody give 110%. Life customer now.

Review 2 (2024-11-15 - Rating: 5)
Tyler Reddington went above and beyond to help us! He traveled to find the right piece to fix our refrigerator line and was not satisfied until the line worked perfectly. The piece he installed was of superior quality than our original piece. Tyler not only repaired our water line, he also repaired our kitchen faucet and looked at our washer. Tyler was very professional, courteous, experienced and friendly. His work was excellent. We highly recommend Roto-Rooter and Tyler for any plumbing needs. Thank you, Tyler!

Review 3 (2024-11-22 - Rating: 5)
The tech who came out yesterday spent a good 2 hours debugging an intermittent leak issue from a drain pipe, and eventually found the source. The source turned out to be a spill in the room above, not a leak, and he left without charging us because it wasnt a plumbing issue after all.He was really great to work with and very persistent in the face of a difficult to diagnose problem. Ive now had two very good interactions with RotoRooter in Medina. They also did some piping repair work for me last year, which has held up well and caused no new issues. I recommend them, and will continue to use their services in the future.

Review 4 (2024-11-26 - Rating: 5)
Communication was great! Tyler did a great job and was extremely professional. He explained all of our options without trying to upsell. There is a reason Roto-Rooter has been in business so long.

Review 5 (2024-12-05 - Rating: 5)
Tyler did a great job he was able to find the obstruction and clear it out . . . He was very polite and conscientious . . . The project will be completed tomorrow as the manager will come out and run a camera through the tile and give us a report on wether we have field tile or plastic.I would not hesitate to call on Roto Rooter in the future.

Review 6 (2024-10-03 - Rating: 5)
Ethan from Roto-Rooter did a great job clearing my exterior downspout and drains. He thoroughly explained the procedure and assured me that Roto-Rooter has a 6 month guarantee if their work didn’t solve my drainage problem.

Review 7 (2024-11-08 - Rating: 5)
Next job hasn’t been completed yet James the plumber very knowledgeable and very polite he showed me video and pictures of what the problem is ! The price extremely fair ! I really like how Roto -Rooter handles their business Ethan came to do job this morning absolutely did a great job I’m very happy with Roto - Rooter! Pricing very fair for this senior I would highly recommend this company to family and friends thank you fellas for great job Joe James and Ethan !

Review 8 (2024-07-29 - Rating: 5)
Tyler and his assistant were very professional in disconnecting my kitchen stove from the gas line and capping the line, as I had requested. Throughout the process, Tyler demonstrated his knowledge of plumbing standards and kept me informed about the work being done. They completed this work with excellent attention to detail, and for a reasonable price.

Review 9 (2024-11-24 - Rating: 5)
Tyler is very professional and was able to replace the part and flush the system in a timely manner. He’s also a really nice dude, we appreciate his work.

Review 10 (2024-08-21 - Rating: 5)
Excellent service from Ethan, the Service Technician. He arrived at scheduled time, explained what he was doing throughout the repairs, and when repairs were completed, he showed me what he had done. He is a fine technician and my recommendation is that you give him a raise!!! Thank you.

Review 11 (2024-11-25 - Rating: 5)
Tyler Redinger was my technician today.He did a great job, was efficient and a pleasure to deal with! I will be giving him a call for any needs in the future!

Review 12 (2024-09-28 - Rating: 5)
Joe was very knowledgeable and explained all the issues with my water heater. Fast service to replace and left everything neat and clean upon completion. Highly recommend Joe!!

Review 13 (2024-12-28 - Rating: 5)
Very courteous and professionalCompleted job better than expectedCleaned up and explained guaranteeWill call them again if needed for another job

Review 14 (2024-10-18 - Rating: 5)
Joseph was very professional, courteous and did a nice job including installation and cleanup. Asked if we needed anything else checked on while at our house.

Review 15 (2024-07-29 - Rating: 5)
I cant say enough good things about this business. From the call center to technicians. This crew specifically (Tyler, chase 2.0, and corey). Called earlier than the appointment which was greatly appreciated, were prompt, clean, informative, and so patient. They were able to make the situation usable and schedule additional services quickly. Highly recommend this company. Ive used them several times in the past and every time has been this quality of service. Thank you!

Review 16 (2024-08-22 - Rating: 5)
Ethan was an outstanding technician. Kind, professional and extremely efficient. Completed all work quickly and was very knowledgeable. Would request Ethan again!

Review 17 (2024-08-02 - Rating: 5)
Tyler was extremely professional and efficient. He is a fantastic representative for your company. He’d me up and running in less than an hour

Review 18 (2024-12-24 - Rating: 5)
Ethan Brady was an excellent technician you are lucky to have him in your staff very courteous very prompt very attentive thank you

Review 19 (2024-08-25 - Rating: 5)
Tyler was patient positive snd knowledge able. My drain was cleared. Great experience with Roto Rooter.

Review 20 (2024-12-23 - Rating: 5)
Plumbers were great!! Very friendly and informative. Great experience!!

Review 21 (2024-10-07 - Rating: 5)
The people from Roto Rooter that we deal with each time we need something looked at or done, have always done a great job from beginning to end.

Review 22 (2023-10-07 - Rating: 5)
Arthur and James from Medina Roto-Rooter were AMAZING!!!! Despite having to get into our crawl space under the house to re-plumb entire house (installing all new water lines and drain lines)- they both had a positive attitude, were very efficient and great at their jobs! Both were extremely personable and explained everything we needed to know about our issues. Would definitely recommend Arthur (& James) for all your plumbing needs. Corey at Medina Roto-Rooter was also very friendly and helpful getting financing set up for our project (was such a quick & easy process!). All the staff that answered phones were also very friendly and helpful. A++++ service all around! Thank you Medina Roto-Rooter!!

Review 23 (2024-12-18 - Rating: 5)
I have never had a bad experience with Roto-Rooter. We have issues with our main water sewer line , it gets blocked from time to time and needs to be hydro jetted. Our home warranty had an in network company come out and they did NOT fix the problem and just basically left me with “call the city we can’t fix it”. But I called Roto-Rooter (because we have used them before and had great service) and they came out immediately after the other contractor left. SAME DAY! They did in fact fix the issue at hand and we can finally use our water again! Joe Lynchl and John M. Were very friendly, professional, knowledgeable and efficient!. The service manager also came out and did a sewer video for us and was just as friendly and professional as Joe L and John M.Highly recommend!!!

Review 24 (2024-10-06 - Rating: 5)
Came at 11pm and was efficient but thorough! Great for an emergency situation!

Review 25 (2024-10-13 - Rating: 5)
Joe did a great job, thank you all very much.

Review 26 (2024-12-10 - Rating: 4)
UPDATE: Since writing this review the company has called to resolve the matter. Hence the change from 1 star to 4. The resolution was fair and involved paying for the PRV as that part cannot be returned and a basic service fee that would have fixed the original problem.Our home experienced a persistent whistling sound from the main bathroom. A technician from the company came out, heard the sound, and immediately attributed it to the pressure-reducing valve (PRV). He went to the basement but admitted he didn’t have a pressure gauge to confirm the diagnosis. Despite no other symptoms—no water hammer, pressure issues, or expansion tank problems—the PRV was replaced at a cost of $800.After the repair, the whistling persisted during testing. The technician left but had to be called back since the issue was unresolved. During the second visit, the same technician heard the sound again, checked the bathroom, and diagnosed the issue as a faulty toilet fill valve, quoting $200 for the repair. I expressed concerns and declined the service. After the technician left, I adjusted the height of the fill valve myself, and the whistling stopped.Before leaving, the technician assured me someone from the company would contact me about adjusting the charges. Despite multiple follow-up calls and emails, I have received no response. This experience reflects a lack of proper troubleshooting and customer service. Homeowners should be cautious of unnecessary repairs and incomplete diagnostics.I was hoping to resolve the issue with Roto Rooter, sadly it seems they just want to ignore my concerns. Save yourself the troubles and find a different plumbing service.

Review 27 (2024-09-14 - Rating: 5)
Joe L and Corey P came by to our home that we recently purchased. We knew there was a problem with the sump pump that needed to be addressed, but they had discovered a much worse issue we had with our sewer system. They walked us through every step of the process and thoroughly explained what issues we had and what options were available. There was no pressure to jump on this job with them even given how serious the problem was. I know a lot of people can appreciate that, and I certainly do.

Review 28 (2019-07-22 - Rating: 5)
My husband and I needed a plumber in a pinch and after contacting several plumbers late in the evening, Roto Rooter came to our rescue. What started off as a routine clean out in the main sewer line soon became a nightmare. After meeting with the Operations Manager, the following day, he forwarded everything over to the owner of the company, John. My husband and I could not have asked for a more personable person. And after conveying our situation to John, he listened and helped us work towards resolution. My husband and I are happy with the end result and would most definitely recommend Roto Rooter to anyone.

Review 29 (2019-04-24 - Rating: 5)
We had back-up from our drain in the basement. Mike came and took his time to assess the situation. Simple fix of snaking out the drain. We are very happy with Mike, being professional, taking his time to discover our problem and providing a fix. We have called Roto Rooter in the past when we had sump pump problems and again we were very pleased with their work.

Review 30 (2019-10-12 - Rating: 5)
Having a clogged kitchen sink at 10:30 pm on a Friday night was no fun! I called one establishment on Saturday morning an was told they couldn’t come until TUESDAY... Thankfully Rotor Rooter was here within three hours. Brent did an awesome job and I am most thankful. Will definitely call them again!!

Review 31 (2023-09-01 - Rating: 5)
One thing you will never see is a plumber biting his nails!! Thank you Arthur for the tremendous service you provided….. the guy is Awsome….. so is this company….. would definitely recommend because they are so professional:))

Review 32 (2021-12-03 - Rating: 5)
Blocked garage drain and broked cover was fixed by our technician. Technician was very helpful by explaining what type of drainage system we have in our garage floor. Drain was fixed quickly and efficiently. Even went to Home Depot for a part we needed.

Review 33 (2021-12-31 - Rating: 5)
I was concerned about a slow running toilet. Dwayne gave a check up and informed us it is good, maybe look into getting new updated toilet. We asked him to check the 2nd one and again all good (it’s a newer model). I will be calling them to install my new toilet in the new year. PS no charge since there was no work. WOW. Great customer service on all ends. Will be requesting Dwayne from now on.

Review 34 (2019-02-07 - Rating: 5)
Huge thank you to Rob at Roto-Rooter in Medina. Very professional and efficient. He was able to get my kitchen sink unclogged and everything put back together and cleaned up very quickly. So thankful to be able to use my kitchen again 😊Thank you.

Review 35 (2019-02-04 - Rating: 5)
Victor did a great job fixing our toilet today. He was very timely and efficient. If we ever need any further plumbing work done, we would definitely think of Roto Rooter to take care of it 😊

Review 36 (2019-07-23 - Rating: 5)
Brett came over and worked through our drain clog issue. He was very thorough clean, and best of all, extremely professional. There was no pressure for additional services, though he did share with me some recommendations.

Review 37 (2021-12-25 - Rating: 5)
Had my sump pump malfunction on Christmas Day. Had technician out to my house within two hours, and replaced sump pump. Very knowledgeable technician and quick process. Grateful they could fit us in on the holiday

Review 38 (2019-05-08 - Rating: 5)
Very knowledgeable and professional. They did not arrive within scheduled time frame but the work being done must make this very difficult to predict. It seemed a bit expensive but they charge the same whether weekend or weekday or holidays. Still, I was very happy with the work done and satisfied overall.

Review 39 (2019-09-12 - Rating: 5)
Both Rob and Brandon were professional and polite. They kept us posted on what the issue was and what was needed to fit our leaking basement. Thank you very much, we will call again in the future if we have any issues.

Review 40 (2020-01-06 - Rating: 5)
Very quick service. Same day and within hours is what I call service. Professional and courteous. Let me know the price before he started and unclogged my line in an hour. Would recommend and use them again.

Review 41 (2024-09-17 - Rating: 5)
Arthur explained things and didn’t want to leave until he was sure it was all corrected.

Review 42 (2022-10-18 - Rating: 5)
Cleaned out pipe from the main septic line to inside the hose line up thru the shower. Busted out all the calcium. Was expensive but it needed to be done. A lot cheaper then busting out the basement floor and repairing all of that. Actually saved thousandsThanks Roto-Rooter

Review 43 (2022-01-14 - Rating: 5)
Very professional and thorough in his work. Did not leave until everything was working correctly and cleaned everything up when he was finished. Definitely would call for Tyler again.

Review 44 (2019-04-25 - Rating: 5)
Victor was quick, efficient, polite, and a breeze to work with! We will definitely be recommending Roto-Rooter to anyone else having plumbing and drain issues.

Review 45 (2018-11-26 - Rating: 5)
Brandon did a fantastic job. Very professional. Very pleased with service and very pleased with results. He is a hard worker. You should be glad he is on your team.

Review 46 (2024-09-30 - Rating: 4)
Easy to work with. Still need a receipt for the service.

Review 47 (2024-09-05 - Rating: 5)
Service was excellent! Thank you James!

Review 48 (2019-02-28 - Rating: 5)
He was here on time, called to let me know he was on his way.Did what he was asked and said he would do. Per price he quotedI was very satisfied with work and Husband happy he didnt have to do it.Thanks Rob👍😀

Review 49 (2019-05-12 - Rating: 5)
The technician that showed up was very professional, polite and thorough. Im very pleased with Roto-rooter. Unfortunately, weve figured out I have to replace the pipes out front. Oh well..

Review 50 (2020-01-19 - Rating: 5)
Really great service. Did a great job installing Toilet and sink in our main floor bath. Stayed late to get the job done. Highly recommended.

Review 51 (2022-01-21 - Rating: 4)
The service man Chase, was extremely polite, accurate, . He answered all of our questions, very knowledgeable, professional. Very good company. Ruth, Brunswick, Ohio

Review 52 (2019-05-16 - Rating: 5)
Excellent service! Timely, courteous and fixed a drain 2 other plumbers could not! I am thrilled to be able to use my kitchen sink again!

Review 53 (2019-07-18 - Rating: 5)
Brandon Becker did an amazing job! Very personable and friendly worker. Phenomenal job and affordable pricing!

Review 54 (2020-01-04 - Rating: 5)
Brent showed superior knowledge and extreme professionalism. Highly recommended!!!! We will have him return for any future plumbing needs.

Review 55 (2019-10-25 - Rating: 5)
They were fast getting to me, Brent the technician was very helpful and informative and his work was Top Quality at a good price!

Review 56 (2019-03-10 - Rating: 5)
Great workers to solve my problems. Victor especially helpful in finishing up the job .Crew was very diligent and courteous and i would recommend to everyone that needs plumbing work done

Review 57 (2024-08-26 - Rating: 5)
Arthur did a great job!

Review 58 (2022-01-12 - Rating: 5)
If you get Austin , you have prayers answered. 2nd time he was to my home. I ask 4 him by name. He is great.

Review 59 (2019-03-17 - Rating: 5)
CJ was straightforward and professional. Explained everything before doing it. Ended with positive results. Great asset to Roto Rooter of Medina.

Review 60 (2019-10-25 - Rating: 5)
Brandon was efficient and took care of business. From the first call to the clean up this company exceeded my expectation.

Review 61 (2022-01-27 - Rating: 5)
They have been very good to us, they have made things right and they are very easy to work with. Great guys and great quality service.

Review 62 (2022-01-09 - Rating: 5)
Dawson was prompt and professional. He informed my husband about what the problem was and how to avoid it happening again in the future.

Review 63 (2019-07-11 - Rating: 5)
So very surprised and happy with our technician and the quality of his work. Very quick response time and very flexible.

Review 64 (2024-12-20 - Rating: 4)
Very friendly knowledgeable

Review 65 (2019-05-28 - Rating: 5)
Brent did a wonderful job. Had the water leak taken care of as soon as possible. Would recommend.

Review 66 (2020-01-26 - Rating: 5)
Used them to replaced water heater and then once again to jet main drain..very pleased with both projects

Review 67 (2019-10-20 - Rating: 5)
Excellent response time and sense of urgency to fix our toilets in a Friday night. The technician was very professional.

Review 68 (2021-12-13 - Rating: 5)
I called and they responded quickly. Jim explained everything thoroughly and answered my questions professionally!

Review 69 (2019-12-15 - Rating: 5)
Our technician was AMAZING. Great guy, timely, pleasant and informative.

Review 70 (2019-01-25 - Rating: 4)
On time, efficient, and tidy. Can’t ask for much mote. On my list of contractors to call.

Review 71 (2021-12-08 - Rating: 5)
Cleaned sewer drain, water restoration cleaned the mess up. Today a man came to look at a puddle in my basement.

Review 72 (2019-09-23 - Rating: 5)
Matthew was terrific. Very friendly and thorough. A job well done!

Review 73 (2019-11-07 - Rating: 5)
Brandon was great at solving the issue and was very quick and professional!

Review 74 (2022-12-21 - Rating: 5)
Rambo was excellent. Very good service and very professional.

Review 75 (2024-12-17 - Rating: 5)
James did an amazing job.

Review 76 (2020-01-23 - Rating: 5)
On time and very nice to deal with. A+ service. I would highly recommend!

Review 77 (2024-08-26 - Rating: 5)
Very knowledgeable.

Review 78 (2023-04-13 - Rating: 5)
Mark was fantastic. He was able to replace our broken sub-pump the same day.

Review 79 (2019-12-20 - Rating: 5)
Hate having a problem requiring immediate assistance but it’s what they do. Fast, professional and greatly appreciated.

Review 80 (2019-09-01 - Rating: 5)
Great friendly service. Quick and efficient. Very happy.

Review 81 (2024-11-29 - Rating: 5)
Very professional.

Review 82 (2020-01-28 - Rating: 5)
They responded immediately and did a great job.

Review 83 (2019-09-25 - Rating: 5)
Victor was a very knowledgeable and friendly technician.

Review 84 (2019-12-07 - Rating: 5)
Excellence service. Very professional and efficient. Prices are fair and no hidden fees. Would highly recommend this company to anyone in need.

Review 85 (2022-01-08 - Rating: 5)
Reliable and fair priced. The plumber Dawson was professional and nice.

Review 86 (2019-07-05 - Rating: 5)
Victor is the man he was a huge help and got are sewer drain free

Review 87 (2020-01-27 - Rating: 5)
Great service. Got to the house earlier then they said. Tech was friendly and explained the whole process thoroughly.

Review 88 (2020-02-01 - Rating: 5)
Brandon was very helpful of getting to the cause of my problem and what needs to be done to repair. Had our clog fixed very fast! Would recommend 100%

Review 89 (2019-08-24 - Rating: 5)
Roto-Rooter was great. They responded quickly and Brent was friendly and professional, answered all my questions and did a great job.

Review 90 (2019-08-07 - Rating: 5)
Very good experience. Same day service and very professional.

Review 91 (2019-07-05 - Rating: 5)
The team was very professional, and explained their procedure thoroughly.They arrived on time, and left the room in good condition.

Review 92 (2019-12-22 - Rating: 5)
Our technician, Brent, was wonderful and made a very bad situation much better!

Review 93 (2021-11-27 - Rating: 5)
Courteous young man knew what the problem was instructed us to what to do next

Review 94 (2020-01-11 - Rating: 5)
Brent was very knowledgeable & professional

Review 95 (2020-01-26 - Rating: 5)
Showed up on time, very professional, got the job done! Thank you for your service!

Review 96 (2020-01-21 - Rating: 5)
Left things as clean as he found them, stuck with it until it was thoroughly clean and explained what he found and what he did about it. Plus some advice to keep it from happening again.