Genes Refrigeration, Heating & Air Conditioning, Plumbing & Electrical

Located in Medina, Ohio

Address: 6222 Norwalk Rd, Medina, OH 44256, United States

Phone: +1 330-257-7202

Rating: 4.8

Services

Online estimates
On-site services
Language assistance
Repair services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-20 - Rating: 5)
Brian, John and Joe were experts at completing our instalation of our electric boiler and ductless system.Josh showed up today he was the service tech. When I had a problem he brought in some spa e heaters for me free of charge and will take care of the problem personally when the new mother board comes in.

Review 2 (2024-07-31 - Rating: 5)
Brian and his crew were very courteous and professional during the installation of my new AC unit. I was particularly impressed that they called us to let us know they could install the unit a day earlier than originally scheduled. He answered all questions I had regarding the installation and operation of our new unit. I would highly recommend Gene’s to my friends and family for future HVAC repairs and installation.

Review 3 (2025-01-06 - Rating: 5)
Joey was a wonderful technicianVery thoughtful and considerate, and did a great job installing my new water heater!!I was also very pleased with the process to call in and schedule a service call and get a tech out in a timely manner. Wonderful company to work with and reasonably priced.I would definitely recommend Genes!

Review 4 (2024-12-14 - Rating: 5)
Chris was friendly and took the time to explain the issue he was working with and the solution. He made this a lot less stressful than it could have been. The fee for services felt reasonable. I talked to the office a few times and they were always helpful and nice to talk to. Overall, VERY Satisfied customer.

Review 5 (2024-12-27 - Rating: 5)
Our water heater broke on Christmas Eve. With just 15 minutes left before they closed, Cody came out to take a look. He installed a new water heater that day. Amazing! We were so grateful for his dedication and compassion. He went above and beyond. I’ve been telling everyone that Gene’s is the best. Thank you Cody!

Review 6 (2024-11-22 - Rating: 5)
What a great company-Chris was absolutely fantastic. Responded to an after hours call, was polite, respectful, and thorough. Helped me understand what things might have gone wrong and several options to take for repairs now and in the future.Price was affordable. Excited to be a regular customer!

Review 7 (2024-10-10 - Rating: 5)
6:57 pm I get a notification from my ring app that I have liquid on the floor to my basement the next morning at 4am I had a surgical procedure and didn’t know who to call. I went on the next door app and asked my neighbors for a referral and I called my next door neighbor and everyone told me to call Genes. They offered to come that night or the next day in which I would be under for my procedure. I asked for the next day and Cody and his working partner came out and gave me my options I went with the tankless. Cody was so kind and informative and as far as technically he did such a detailed job. Answering all my questions while I was at the hospital and helping me since I was not able to cleanup as I normally would have done. When I got home he had cleared his schedule for the day and told me I would have hot water by the end of the day. Coming out of surgery since I couldn’t take a shower that morning and the fact that I was doing all the clean up that I could at 3:30am before he got there you have no idea how incredible that was for me. I really appreciate that they where careful to clean up their work space and take make sure it was nice and organized before they left. That night I felt the water temperature was not as hot as I would like Cody called me and came over this morning to show me how to adjust the temp and then opened the space aged tankless water heater as I could not wrap my brain around how it worked compared to a tank. He explained everything to me it is amazing but I still feel it came from an alien space ship! He told me about his 2 young daughters and his amazing wife and shared his experience at the company. You know A COMPANY IS ONLY AS GOOD AS THE EMPLOYEES THAT REPRESENT YOU! YOU HAVE A GEM A HUGE RETURN IN YOUR INVESTMENT. My prayer is that you are compensating Cory as he deserves that income for being an astronomical employee! You are supporting your customers, Cory and his family by doing so. PLUS I signed up for the RAMBO (best one) MAINTENANCE program because CORY SHOWED ME THE VALUE! He put my yard sign in and I took a picture of him with his new 2024 work truck and will be posting him on the Nextdoor app along with your website and explaining that I HIGHLY RECOMMEND CORY WITH your company. Thank you for being EXCELLENT CORY I wish you many blessing and prosperity for you and your beautiful familyWITH GRATITUDE… CINDY FROM MEDINA

Review 8 (2024-11-22 - Rating: 5)
Dan was very professional and courteous. He answered all my questions and also was able to give me a reasonable estimate for future work that needs to be done. His company came highly recommended by my new neighbor. I highly recommend Dan for any of your plumbing and under the sink flooding needs!

Review 9 (2024-05-21 - Rating: 5)
Genes Refrigeration, Heating &Air Conditioning, the person that did the job was professional and friendly, he did a great job on fixing the toilet for me and when he was done I asked him if he could put my new faucet on in the other bathroom he said yes that he will take care of this for me even though he was just there for the toilet he did install my new faucet he did a great job and was definitely professional. I am very happy with the work he provided. Definitely will recommend to all my friends and coworkers thank you very much

Review 10 (2024-12-03 - Rating: 5)
Had an emergency call last night and Gene’s was the only company to respond and I’m so blessed they did. amazing customer service and the knowledge was unbelievable. i won’t use anyone else moving forward. they have surpassed all expectations!!! Jeff was so nice and kept me calm which is a feat all on its own.

Review 11 (2024-09-26 - Rating: 5)
Jeff (tech) , was on time, very professional, courteous and personable. He explained our options, and was very efficient. We thought he did an outstanding job and provided excellent service. Everyone we deal with at Gene’s does a great job from the time they answer your phone call until the work is completed. We have used them a few times for both install and repair work and they will always be my first call. Excellent!! Thank you!!

Review 12 (2024-12-18 - Rating: 5)
Working with Genes is always a pleasure. Erica is usually whom I speak with on the phone and she is always so pleasant! We have had Genes service our HVAC system and recently install a new outlet/breaker. Both departments were professional, timely, and great communicators. They took care to clean up their mess (EVEN IN A CRAWL SPACE) and were extremely knowledgeable in any questions I had regarding both services.

Review 13 (2024-11-26 - Rating: 5)
Jeff was very friendly and helpful. I had never done a union and was having trouble with the old union of my gas line leading to our hot water tank. Jeff not only knocked it out for us in just a few minutes, but also explained to me what he did and how to do it. Thank you for helping to ensure my family is safe!Thank you,Tom & Jessica Coleman

Review 14 (2024-12-21 - Rating: 5)
I was very satisfied with Lamar, the technician who serviced my heater. He was friendly, polite and thorough. He fully explained the problem I was encountering. Equally professional and competent were Paul and Brent who installed my new heating/AC unit. I truly felt that all three technicians had my best interests at heart. Genes Refrigeration, you have keepers in Lamar, Paul and Brent.

Review 15 (2024-11-16 - Rating: 5)
Our heater was not working, and I called Genes. Lena was very nice and helped me out. She was able to send a repairman out that afternoon!Ryan was a complete professional. He diagnosed the problem efficiently and was able to quickly order the part we needed. He was courteous and friendly and explained what the problem was. He also let me know the other services that Genes offers. So Ill be calling them when I need help!

Review 16 (2024-12-12 - Rating: 5)
We just had our furnace replaced today after not having a furnace for almost 3 weeks. The guys were great and they never stopped all day. They were very friendly and hard working. And it was one of the coldest days so far. God Bless them. We now have heat throughout the house, Thank you ☺️

Review 17 (2024-11-28 - Rating: 5)
Brian and Joe were outstanding. Prompt in arriving at our home. Very efficient in there work ethic and cleanliness of there work area. Brian made sure to answer all my questions and told us to reach out to him with further questions. Great experience with them! 5 STARS!!!

Review 18 (2024-11-02 - Rating: 5)
Joe L., Brian S. and John Keller J. were awesome. They got a massive job done in incredible time - ran a new vent to the outside for our over the range hood, installed a new outlet on a dedicated breaker for our new stove, installed a humidifier, ran a gas line for the stove, and installed an air scrubber. Couldnt have been happier with their work. They were attentive and answered all my questions - great crew. Strongly recommend.

Review 19 (2024-10-07 - Rating: 5)
This is my first experience with Gene’s. I had them come out to my house for a furnace tune up. Technician Dom was very professional, friendly, and knowledgeable about his work. He made sure that I understood what he was doing, and why. I have a much better understanding of the heating system in my house, and peace of mind knowing it is working properly. I will definitely be utilizing this company in the future!

Review 20 (2024-12-18 - Rating: 5)
Great job of servicing our furnaces in a timely manner while also being respectful of the work-from-home environment. Gene’s was also able to accommodate a last minute reschedule to just one day later. Thank you! Highly recommended!

Review 21 (2024-12-06 - Rating: 5)
Genes is always prompt. I have a service agreement on several of my investment properties. They are always friendly, keep you well informed of what is going on with the project they are working on. Weather if it is a plumbing, furnace, or hot water tank issues. Thank you for great service.

Review 22 (2024-12-16 - Rating: 5)
I hired Genes to install a transfer switch for power transfer to a portable generator during power outages. The technician, Jacob was thorough and respectful of our home while doing the work. He was faced with a few challenges in the process of the install but did an outstanding job overcoming them all and in the end I was completely satisfied with his work. I highly recommend Genes for electrical work!

Review 23 (2024-11-14 - Rating: 5)
I set up the membership with Genes, and the service tech Dom was very knowledgeable and professional. Ive used Genes twice now and decided to keep them permanently.They are honest and charge you honestly. I highly recommend Genes refrigeration 10 🌟 review.

Review 24 (2024-10-17 - Rating: 5)
Joshua did an outstanding job troubleshooting my furnace and finding the issue. He explained everything in greatDetail, took the time to even get my fireplace going so we had some heat until the part comes in. I will recommend genes to anyone and personally will be requesting Josh for any of my heating and cooling services in the future. Fantastic job!!!

Review 25 (2024-10-18 - Rating: 5)
Ryan came out and did a thorough inspection of our gas fireplace and furnace. He found some cracks in the heat exchanger and addressed all of my concerns and showed me options to replace the exchanger or the entire furnace. Given the age, we decided to replace the furnace. Ryan listened to my concerns and answered all of my questions. After reviewing all options and making my decision, he called into the office to get my job on the calendar. It was a wonderful experience working with Ryan and the people at Genes. Highly recommend

Review 26 (2024-10-16 - Rating: 5)
This is my first time usingGenes, they were efficient the technician DJ was on time when he said he would be.He was friendly and educated me during the process. bad part is I need a new furnace he went into great detail showing me with the camera the issues that I was having. his number one concern was for our safety. We sat down at the table and looked over many different options that are available to us.Should we decide to move forward and get a system I will post a review if we decide to purchase a system through them. I was very happy with their service and honesty!!

Review 27 (2024-08-15 - Rating: 5)
Gene’s has always been a reliable go-to! They answer their phones promptly and their salespeople and techs are timely and polite. We have used them multiple times/ various jobs and know the work will get done quickly and correctly the first time. Just had our ac installed and they did an excellent job with install and review of the system.

Review 28 (2024-12-04 - Rating: 5)
DJ - I appreciated the honesty and integrity that you showed my home today. Like many, I’m very no nonsense. Thus, I appreciated his approach and thoroughness.Jim was great - very down to earth.I have a ton of appreciation for the team!

Review 29 (2024-08-05 - Rating: 5)
Tech was very friendly and knowledgeable while troubleshooting my system. He fully explained all options and helped figure out what route makes most sense in my situation! Definitely recommend! Installation crew was on-time, courteous, and professional. The installation went smoothly and before I knew it, they had everything cleaned up and I was good to go! Thank you, Genes!

Review 30 (2024-11-17 - Rating: 5)
DJ was very personable and on time… early in fact! We discussed my real estate investments and other possible services they offer, too. I would definitely use Genes again.

Review 31 (2024-12-31 - Rating: 5)
For a company like this to survive in todays business environment, its very important for the company to understand that the customer has to be treated with respect and understanding. This company has that. For any company to survive they must understand this. Great technical, trained staff.....

Review 32 (2024-12-27 - Rating: 5)
I really appreciate the service I receive from Gene’s. Today, I had another excellent experience. I have purchased both my furnace and A/C units from Gene’s and I use them to regularly maintain and service those systems. Today, my technician, Chris, observed some issues with the A/C that warranted some modest repairs. Chris was professional, conscientious, knowledgeable and efficient. He made the repairs quickly and showed me the new parts he installed and left the unit cleaner and running smoother than before. I would recommend Gene’s to anyone.

Review 33 (2024-12-24 - Rating: 5)
I recently had the pleasure of working with Will Weyls and Dylan for the installation of my new furnace and AC units, and I couldnt be happier! From start to finish, their professionalism and expertise were evident. They arrived on time, worked efficiently, and took the time to explain everything clearly. The installation was seamless, and they left my home spotless. The new units are performing beautifully, and I can already feel the difference in comfort. I highly recommend Will and Dylan for any HVAC needs—truly a top-notch team! Five stars all the way!

Review 34 (2024-10-18 - Rating: 5)
Joey came out for us today to fix our plumbing issue that we have been dealing with and have had another company come out that was no help at all. Joey is super knowledgeable, friendly, personable and great at what he does. Wish we would have called genes company sooner to fix the original issue before it got worse. We will definitely be calling them for anything else if we ever have any other plumbing issues moving forward! 5 stars from start to finish with the company!

Review 35 (2025-01-02 - Rating: 5)
Notified me the approximate time of arrival which turned out to be correct.Friendly,courteous and professional. Informed me of a possible issue with the thermostat but was resolved. Cleaned up and informed me that they were leaving.

Review 36 (2024-10-24 - Rating: 5)
Joey was an excellent plumber! Did a great job for me replacing 3 outdoor spigots. He was very meticulous and I was very pleased with his work. Gene’s is the only company I call when I have issues with my home. 5* company!

Review 37 (2024-12-03 - Rating: 4)
Evan and Jacob both are very professional, thoughtful, and respectful. Thank you for all your help and understanding. I appreciate your timeliness and making sure that my lights are back on and the replacement of my furnace is in two days, thank you again.

Review 38 (2024-11-08 - Rating: 5)
Had Genes come and inspect/ clean my heater. Chris was our tech and did an awesome job. Took the time to explain some issues and go over photos and videos he took of the inside of our heater. Took the time to make sure I understood what was going on and answer any and all questions that I had.

Review 39 (2024-08-09 - Rating: 5)
Josh was great! Super friendly & professional. He was able to come out the same day I called and get a clogged & leaking A/C drain fixed for us.Update: Joey was out about a month after our A/F repair, to fix 4 toilets for us. He was awesome! Super friendly, professional and very helpful. Got the job of replacing 2 toilets abmbd rebuilding 2 more toilets, done in just a few hours.Definitely recommend Genes!!.

Review 40 (2024-10-14 - Rating: 5)
Ryan was very professional. As he explained items he would make sure we understood what he had just went over before he would move on. Any questions we had, he would answer and make sure we clear on the issue.Rarely do you have someone who is so passionate in his job and and committed to the customers understanding before going on. He never pressured us into a sale.My career was in natural gas systems and controls and I never told him about it so I was very impressed by his knowledge of safety and technology used today. I would recommend him to anyoneChris inspected my AC unit and found a couple of issues. He was very detailed in his explanation of what he found and made a couple of suggestions to improve the system. He showed me in detail the issues and what should be done. He gave me copies of the cost of the work and understand I would be calling him in October to schedule the work. He never pressured me and understood why I was waiting to have the repairs done. I wouldnt hesitate recommending Genes for any heating and cooling issues in the future. Chris was outstanding in the job he did.Ryan & Paul were professional. They knew the problem and went at. I have no hesitation in calling Genes

Review 41 (2024-11-26 - Rating: 5)
I had an urgent hot water heater situation and I called and actually talked with a real person! She was very nice and I got a call from Jeff soon after that and he arrived within 1 hour of promised time. He fixed the problem and I could breathe.

Review 42 (2024-11-20 - Rating: 5)
Jeffrey came in and got everything completed in good time and look forward to the job getting done next week.Jeffrey was here today, Wednesday, November 20, 2024, and got everything done and did a lot of work in a very short time...and successfully.Will work with Jeffrey in the future when it is time to change out the filter in the water softener within the next year.

Review 43 (2024-11-09 - Rating: 5)
Chris is very patient with me because I am deaf. He did a great job. He told me that company will call me next spring or summer to set up appointment for check on A/C and will be no charge because I paid in advance .Thank youJohn Toma

Review 44 (2024-11-13 - Rating: 5)
Weve had Cody with Genes out twice now, and hes been great. Explains everything hes doing, the why, and the what comes next. Much better than someone just telling you do this. Well happily continue to use Genes.

Review 45 (2024-11-02 - Rating: 5)
I am a relatively new Medina County resident and have used several HVAC companies since moving here for upgrades and various projects, looking for one I like. Genes is far and away the best company Ive worked with. DJ was knowledgeable, respectful, and professional. The office staff got my rather pressing problem scheduled quickly and hunted down a needed part quickly. I couldnt be more pleased.

Review 46 (2023-12-26 - Rating: 5)
Cody come to give estimate. Explained everything that he will do. Super nice guy. Going ahead with the job. Thanks Cody. Cody did an amazing job. Installed two vanities and four faucets. Excellent job very happy with it. Will definitely use again. Thanks, Cody.

Review 47 (2024-10-29 - Rating: 5)
We are very happy. Chris is a real proGenes installers are excellent at what they do. The installer thatcame to our house on the 7th did a great finish up work onreinstalling our dishwasher. Please pass this on to him becausewhen he left the dishwasher would turn on. I was easily ableto push the right buttons. It was all electrical , he left before Icould get it going. thanks for a good service experience.Russ Vernon

Review 48 (2024-10-12 - Rating: 5)
Excellent customer service. Josh the technician was awesome. He was very knowledgeable and helped to understand how the thermostat functioned. I have been with Genes’s for 5 years with a monthly contract. I give the internal and external staff at Gene’s an A+.

Review 49 (2024-12-10 - Rating: 5)
I would strongly recommend Gene’s Heating and Cooling. Ryan the technician was very professional, knowledgeable and informative. He explained everything about the geothermal system and how it works. He answered every question we had. I will definitely call them again.

Review 50 (2024-11-24 - Rating: 5)
Chris was very kind, knowledgeable and patient with all of my questions. He took time in explaining the situation and gave me multiple options of how I could proceed with a new system. Should I need Gene’s Refrigeration company again, I would like to have Chris assist with the process.

Review 51 (2024-09-20 - Rating: 5)
DJ came over to the house and got my air conditioning up and running in a matter of minutes. Told us what wrong with our unit. He was extremely polite, professional and knowledgeable, now we know what we thought, our unit was installed improperly from another company. He gave us some solutions and advised us of possible alternatives and took great care and patience with us. . It’s nice to have a professional and honest person in your house. Thank you DJ! We appreciate you!Update: DJ came back to the house today, it was a scheduled visit. He came back to go over our 7 year old furnace with a fine tooth comb. The problem was that we went with another company to get our furnace and our air conditioner. The guy who sold us our equipment, ended his life right after. The things that were promised when we purchased it was never put in the final contract he said he had to go write it up, at the office. New addition vents no new ductwork. DJ showed us how there is corrosion in our furnace, he showed us how everything is rusting. So he worked up a quote doing everything we wanted in the first place that the other company said that they could not do. Our basement is damp has been since we bought the house. We got financed right here on our front porch, he showed us the quotes on several different options. All new ductwork some new additional vents, the furnace is going to be hung from the floor joists in the basement away from the water that drains in when it rains. And we are now able to move the air conditioner to the other side of the house tucked away nicely not by the driveway. We have a driveway that is up hill and we were always afraid that coming up the driveway in the winter sliding into the air conditioner. He is able to do everything that we wanted, and we got the actual quote emailed as soon as we chose it option we wanted. Everything was done professionally and I cannot wait until it’s completed. Again I can’t thank you enough for all your honesty DJ, it has been a total pleasure working with you.Final updateSo we had our new furnace and air conditioner installed. The 2 guys that installed our units were great. They did an amazing job. We have a foreclosure that we are gutting and is completely a mess right now, those guys didn’t treat us any differently and we appreciate them. Great job guys and thank you.

Review 52 (2024-06-13 - Rating: 5)
Jeff replaced a freeze proof spigot that had failed and split open. He did a great job at cutting a small access into a finished ceiling, replacing the spigot and closing it up with an access cover. Will have him back to replace 2 more spigots.Very experienced and courteous plumber!

Review 53 (2025-01-06 - Rating: 5)
Mike and Jacob were great to work with. Not only did they do a great job cleaning the vent, they even helped to create a more efficient setup along the way as they put back together.

Review 54 (2024-11-30 - Rating: 5)
DJ did a great job! He was extremely professional, friendly and knowledgeable. Not only did he do his job but I also pointed out an upcoming problem I might have. I highly recommend DJ!!!Jeff was out later today to install a new water heater and did a great job also!! 5 star rating for the guys!!Chris fixed up my drains and they run like new.Killer job!

Review 55 (2024-03-15 - Rating: 5)
John, Dylan and Brian did an excellent job tearing out my 60+ year old boiler system and installing one of the new Navien combi boiler systems. They were efficient, clean, and explained everything well. The job took almost a full 9-5 day but that was definitely to be expected with what they had to accomplish! Definitely would recommend Gene’s and this crew to anyone looking for HVAC/refrigeration needs.

Review 56 (2024-11-08 - Rating: 5)
DJ from Gene’s provided not only maintenance, but instruction in maintaining our furnace. We also learned we did not have a CO 2 detector and we are in a fairly new home! Highly recommend DJ, as he is efficient, personable and answered all our questions.

Review 57 (2025-01-08 - Rating: 5)
Professional, friendly service. I have a century home and several years ago Genes was the only business to provide a solution. Today, they are my first call for service with any heating/cooling, plumbing and electrical problems.

Review 58 (2024-09-25 - Rating: 5)
DJ was extremely polite and professional. He did a great job checking my furnace and setting my thermostat, explaining everything he did and making sure that I was kept warm.The office personnel were also professional and helped me out by getting DJ out to me the very same day.I was completely satisfied with the service which is why I depend on Gene’s Refrigeration. Thank you.

Review 59 (2024-07-31 - Rating: 5)
Ryan was very respectful of our property, and he was very informative while going through his inspections of our HVAC system. He shared many pics of what he did and found, and explained in detail what to be aware of. I was very impressed with his professionalism and his friendly demeanor. I hope he services us again at our next scheduled inspection.

Review 60 (2024-08-16 - Rating: 5)
The worker, Joey, arrived promptly, was professional and knowledgeable. He installed our new kitchen faucet quickly. We are very pleased. We use Gene’s all the time. They are honest, prompt and always do a good job. They stand behind their work, too.

Review 61 (2024-08-11 - Rating: 5)
Genes went ahead & got me in in a same day appointment which was great for my family and I. Their technician Dom was awesome, professional, finished in a timely manner, & explained what he did for us step by step. Any of my future business will definitely with Genes. Thank you.

Review 62 (2024-11-01 - Rating: 5)
Paul was very accommodating to come at a late hour to solve a miscommunication conserving our appointment we needed the service today. Described the inspection process and showed his view of inspection. Very friendly and honest.

Review 63 (2024-11-29 - Rating: 5)
Thank you so much for your prompt and professional response. Your kindness and knowledge of the field was reassuring. It was a very positive and trustworthy experience. I would highly recommend Chris and Genes Refrigeration.

Review 64 (2024-08-31 - Rating: 5)
Chris was excellent. He was more than happy to help on a Friday evening of a holiday weekend. He explained the issues and offered multiple solutions to correct the problem. Looking forward to continuing working with him and the team

Review 65 (2024-11-20 - Rating: 5)
This was the second job this month I asked Genes Refrigeration to do. This one was to replace our hot water heater. Their bid was competitive and included all of the items necessary for our new hot water heater to last for many years. I am completely satisfied with the job they did and would recommend them to others.

Review 66 (2024-07-30 - Rating: 5)
Jake was our technician and he was kind, professional and punctual. He did a thorough inspection of our AC unit, corrected the problems, and was able to give us good feedback on the issues. He also gave us good suggestions of things we should probably start thinking about regarding our heating/cooling units -but he wasnt pushy. I would call these guys again for our future heating/cooling needs!

Review 67 (2024-12-28 - Rating: 5)
Jeff was great. Very honest person.We had a great conversation!I highly recommend him!

Review 68 (2024-09-13 - Rating: 5)
Josh “JJ” was fantastic. Very polite and knowledgeable. He worked efficiently and answered all of our questions. He also provided some helpful recommendations which we will be following up with Gene’s to implement. Thanks again.

Review 69 (2024-06-10 - Rating: 5)
I cant recommend Brian and his team at Genes Refrigeration enough for their exceptional HVAC installation! From start to finish, the entire experience was smooth and professional.Brian, Will, and Jake arrived on time and were a pleasure to work with - they did excellent working around my two dogs who were always getting in the way. Brian and his team were incredibly professional, courteous, and cleaned up meticulously after themselves.In addition, the sales representative, Matt, was knowledgeable and patient, answering all my questions thoroughly. He didnt try to pressure me into unnecessary services, but rather helped me choose the perfect system for my needs and budget.Highly Recommend!

Review 70 (2024-10-14 - Rating: 5)
We have Gene’s out twice per year, once for air conditioning tune up and once for furnace tune up, and the service is great! The tech explains everything throughly and in a way we can understand. Couldn’t be happier with the service we receive.

Review 71 (2024-10-21 - Rating: 5)
Dan called to let me know he was on his way. He arrived and was in and out in about 5 minutes. He did a great job and kept me informed on what he was doing. He also changed the time frame for the furnace filter so I didn’t have to.

Review 72 (2024-11-29 - Rating: 4)
Quick adjustment to gas pressure, great service as always with Genes. Polite and nice while being informative about the problem and solution.Thank you Josh for providing great customer friendly service. Wayne Garner

Review 73 (2024-11-26 - Rating: 5)
The technician Dom was very friendly, a personal sort of person and knew what he was doing, but hoping the future if I need anything done ByGenes I would hope that he is returning tech good job Dom. I appreciate your work and friendliness.

Review 74 (2024-08-12 - Rating: 5)
I have a home with a 40 year old AC and furnace. It has served me well, but is obviously on borrowed time. When our AC went out last week we had Genes out and they quoted me on new products. I was set to have to bite the bullet and commit a giant chunk of money for new utilities. When they went out and took a reading on my old AC unit, I truthfully would not have known what any of those numbers meant and they could have made sure to tell me something to lock in their sale. Instead my serviceman said, I am going to tell you straight up, this thing is still working fine. We determined a simple airflow obstruction and I am now back in business.His honesty gives us the chance to plan for this needed upgrade on our schedule so that we can financially absorb the impact. It would have been so easy to bait me into a sale that day, as we all fear that companies will do. I am grateful for the integrity of this company and I know they have earned the right for first dibs on providing me with new equipment when we are ready.

Review 75 (2024-11-29 - Rating: 5)
The service guy (DJ) was very helpful in finding the problem with our furnace. Unfortunately we will have to buy a new one because ours isnt fixable. DJ was informative and explained everything well.

Review 76 (2024-08-04 - Rating: 5)
Carlo with Genes made sure a technician came out asap. Ryan, our technician was informative, personable, professional and honest. I really appreciated his timely response and efficency. Its great to know I have a great team so close to home!

Review 77 (2024-12-11 - Rating: 5)
Ryan T. did a very fine and thorough job today. We are very happy. He made some great suggestions on how we can most effectively utilize our wonderful Carrier heating and cooling thermostat for maximum benefit and comfort. He diagnosed the problem with great precision. completed the needed repair within an hour. Fabulous job. thanks.

Review 78 (2024-12-20 - Rating: 5)
The technician, DJ, was pleasant, courteous and thorough. I appreciated his awareness to put shoe covers on before he proceeded into the house. Overall, great visit.

Review 79 (2024-10-10 - Rating: 5)
Thank you to Gene’s and Dan, their technician for the quick response to my sewer back up! He came within two hours and cleaned out my sewer blockage saving my home from more destruction! He was thorough, courteous, and even cleaned up the mess! The office receptionist was so nice and patient and understanding when I called in in a panic! I will always use Gene’s for any plumbing repairs and would recommend them highly!

Review 80 (2024-12-05 - Rating: 5)
Your electrician was very professional.He addressed all of our concerns.He showed up within the time frame.We can always count on Genes for a job well done.

Review 81 (2024-08-14 - Rating: 5)
I work in the HVAC engineering design field and know air conditioning. The technician that came out was the most knowledgeable one that I have ever dealt with. Polite, personable,hard working and knowledgeable. Genes Refrigeration is amazing. It was more expensive than my worst fears, but not the technicians fault. Kudos to him and the company he represents

Review 82 (2024-08-05 - Rating: 5)
Dom came for air conditioning check up was very courteous, efficient and thorough. He was very knowledgeable and explained simply our options on duct cleaning and other services that would help us get maximum efficiency of our furnace. We would highly recommend Genes refrigeration to our family and friends.

Review 83 (2024-08-16 - Rating: 5)
I was extremely pleased with Michael and Jacob! I had a house full of kids running around while they were doing their work, and they just went with the vibe of the chaos! They were very polite and did great work. I will definitely use The Duct Busters, LLC again, and highly recommend them to anyone needing to have their vents cleaned!

Review 84 (2024-11-19 - Rating: 5)
My tech Josh was very thorough in explaining what he discovered after checking out my furnace. He was very nice, knowledgeable, and patient with me and all my questions!

Review 85 (2024-08-29 - Rating: 5)
Genes was very quick and efficient with our cooling needs. We called for service for our AC unit being down and Chris came to the rescue and was happy to help us get back up, running and cool 😎 thank you Genes and Chris!

Review 86 (2024-09-23 - Rating: 5)
The gentlemen were very professional and pleasant. They explained everything to us and also the sanitizing fog and air scrubber options, and also sent us a quote on those items. I will recommend them to several people.

Review 87 (2024-09-27 - Rating: 5)
Jim gave us a courtesy call to let us know he was on his way a little early, which was appreciated.He was very courteous and nice to talk to. Quickly did an assessment of our A/C equipment, explained what needed to be done, the time involved and presented a couple of options. Did not try to oversell us.He gave us information on financing options and explained how to apply if we needed to.He also presented several additional items that Genes has available (some of which we already have)Overall it was a very positive experience.The finance process was super easy.Just waiting on approval and installation date.

Review 88 (2024-08-25 - Rating: 5)
Needed service for air conditioning and plumber due to a leak. Genes sent two separate people to handle the problems very quickly. Both were very courteous and explained everything. Due to age of my system I opted to purchase a new furnace and air conditioner. Sales person came promptly and my new system will be in next week.Thanks Chris, Evan and Joey!

Review 89 (2024-12-11 - Rating: 5)
Dominic came out to service the furnace.He was very thorough in explaining every step. Showed me the pictures of the problem & took the time to figure out what caused it in the 1st place.Despite the end result bringing me to tears because of yet another unexpected expense, I am extremely grateful for his kindness & his professionalism.Thank you, Dominic!UPDATE: Dominic N. & Josh B. came out to install the heat exchanger. Both were professional & pleasant despite it being late in the day & everyone was pretty exhausted. Dominic made a 3rd trip out to recheck the system & explained why it was making the noises it was making & assured me that everything was fine. I appreciate him taking time to explain things to me. Thank you all!UPDATE: Ryan came out to do the regular maintenance check. As expected, he was very pleasant & thorough. Thank you all for such outstanding work!27 June 2024: DJ came out to do the maintenance check today. As always, he was very pleasant, kind & thorough.Thank you Genes for such a fantastic crew!UPDATE: On 09 December 2024, Lamar J. Came out to do the maintenance check. He was on time, thorough & very pleasant. Answered all my questions & was very kind & respectful.Thank you Genes. You have a fantastic group of people!

Review 90 (2024-06-24 - Rating: 5)
DJ was extremely professional and explained to us what was going on with our Geothermal unit. He had the problem identified and taken care of quickly.We are very grateful for this technician for coming out when the temperatures were in the lower 90s.We had a great experience with DJ.Thanks DJ for being compassionate towards our animals as well.We would highly recommend his services to anyone.Philip & KerriSpencer, Ohio

Review 91 (2024-11-12 - Rating: 5)
Gene’s - great as always and kept me updated regarding timing of service call. DJ - great as always, a person I trust completely and is a pleasure to have in our home.

Review 92 (2024-09-03 - Rating: 5)
My air conditioner compressor was not coming on and blowing warm air. I called Genes at 7am and Chris showed up at 9am. He quickly found the problem, a start capacitor, and took the time to explain it was under sized and replaced it with a new one along with a boost capacitor to prevent the problem occurring again.He did a great job and would recommend Genes for any HVAC problems. I love it when a professional shows up and knows what is going on.Thank you...John

Review 93 (2024-07-29 - Rating: 5)
Brian and Joe installed my new furnace and A/C. They were polite and courteous, and set about working quickly and efficiently. They took precautions to avoid any unnecessary mess and cleaned up afterward. Brian explained the operation of the new thermostat, showed me where the equipment documentation was located, and went over the warranties. My experience with Gene’s staff and service has been very good.

Review 94 (2024-10-14 - Rating: 4)
The only concern was that our old filter was installed into the new system. I’m not sure if Gene’s supplies the first filter or not, but I would think a company that includes a warranty would install a new filter with a new install. The issue may have involved a team of people not fully understanding what task each person has done. Other than that, he was excellent to work with.Following up on response from owner: The upper air conditioner did not have a washable filter an no filter was put in with install. The lower system’s reusable filter was most definitely not cleaned out before putting in the new unit. As far as opting out of the EZ system, we were told the filter would be changed by technician in one year, and we decide on continued service at that time.

Review 95 (2024-08-02 - Rating: 5)
Jessica and Hotshot, who made our appt and took our info, were very friendly, helpful and thorough! Ryan, the tech, presented himself very well and took care of our issues in an efficient, knowledgeable, and friendly manner!

Review 96 (2024-07-22 - Rating: 5)
Brian Sobiesienski and his teammate, Joe, installed a new furnace and AC for us. They were so knowledgeable, professional, friendly, and tidy. They did an amazing job! Brian answered every question we had and explained very clearly how the new system worked. Gene’s Refrigeration is an excellent and trustworthy company!

Review 97 (2024-09-05 - Rating: 5)
DJ was very knowledgeable and extremely fast .. showed him to my ac / furnace he tested the motherboard diagnosed the problem ( blower motor module ) and suggested the best and most inexpensive fix without knowing that one of his competitors told my fiancé she had to replace the whole furnace (5000$)the day prior . I would suggest genes to everyone but more so I’d request and suggest Dj!! Dude seriously got after it and did not try to screw me

Review 98 (2024-12-05 - Rating: 5)
Called for service to clean and check our furnace. Our technician was very friendly , considerate and proficient. Everything was explained and service was performed efficiently and professionally.Great service.

Review 99 (2024-08-24 - Rating: 5)
Brian and Joe were very professional and thorough with installing our new air conditioning/furnace unit. They explained everything they were doing and how to use and maintain the unit well. Thanks for a great job!!

Review 100 (2024-05-19 - Rating: 5)
Great job , arrived early and got the mini-split system operating quickly. Looking forward to a nice cool indoors this summer ! Tanner was very professional and gave thorough explanation of the required work. Thx very much !

Review 101 (2024-10-08 - Rating: 5)
Chris M. was great! Friendly, professional, worked quickly to find the problem and he was on time. Glad I called Genes. Needed a part and 2nd visit was even better, couldnt have asked for a more professional and friendly guy

Review 102 (2024-09-21 - Rating: 5)
He was incredibly professional honest awesome. Explain everything to me did not make me feel pressured. He was a great help with information and always gave me options which I love.

Review 103 (2024-06-25 - Rating: 5)
Matt was very knowledgeable and professional. Diagnosed the problem quickly and replaced the needed part. The part was under warranty as we had got the unit and had it installed through Genes 4 years ago. The labor was not too expensive. Would recommend.

Review 104 (2024-06-19 - Rating: 5)
Jake came out to our emergency call much sooner than we had anticipated and let us know. We appreciate the promptness. He was knowledgeable and professional. Our A/C unit is old and ultimately needs replacement but he honestly tried to get us up and running in the meantime. Excellent service!

Review 105 (2024-08-26 - Rating: 5)
Brian and Joe did a great job replacing a mini split hvac unit for me. They were prompt, efficient and courteous. I applaud Brian and Joe and highly recommend Genes

Review 106 (2024-11-20 - Rating: 5)
Ryan has provided the excellent customer service he always. He represents Genes in a professional manner. He is a keeper.

Review 107 (2024-09-25 - Rating: 5)
Cody did a thorough and professional job and patiently took the time to explain things snd ensure everything was done to my satisfaction. I’m very happy with the job he did.

Review 108 (2024-07-29 - Rating: 5)
So glad Joey could come out a day ahead of schedule. What a delightful young man; skilled to get the job done quickly and professionally! Highly recommend Genes!!Thanks for stopping back out for that tiny drip!

Review 109 (2024-10-25 - Rating: 5)
Paul was polite and professional. He did an excellent job. Wouldnt hesitate to use Genes in the future.

Review 110 (2024-10-29 - Rating: 5)
Josh was on time, very friendly and professional. He quickly diagnosed the problem with my gas fireplace and ordered the parts. He was a pleasure to work with.

Review 111 (2024-12-14 - Rating: 5)
Chris was breath of fresh air in that he made sure that everything was gone over so that there would be no other future issuie. He walk mr through what he was going to do before doing the job. I plan on using Genes from now on for home and work.

Review 112 (2023-12-21 - Rating: 5)
Dylan was very helpful and professional. My furnace was done and out for winter. I needed heat very soon and everyone wasn’t able to get me a new furnace till two weeks. Luckily, Dylan and the crew was available to help solve my problem sooner than later. Thanks again to Dylan for the hard work and professionalism while working on my brand new furnace. I would definitely call him again if I ever have a problem with my furnace again.

Review 113 (2024-10-18 - Rating: 5)
Had an annual furnace check up. Communication was great and Chris the technician was professional, knowledgeable and thorough. He called when he was on the way and answered all of my questions very well.

Review 114 (2024-12-15 - Rating: 5)
Genes is Fantastic and our technician DJ was awesome. Great customer service and they always get us on the schedule FAST

Review 115 (2024-08-10 - Rating: 5)
Jacob is very caring when it comes to his work. Excellent !!!! I would give him 50 stars. Great Employee. I am glad he was here.

Review 116 (2024-09-16 - Rating: 5)
Brian did a great job installing our new furnace. The installation was much faster than I expected and he did a good job of explaining the features of the furnace when he was finished

Review 117 (2024-07-30 - Rating: 5)
Every experience we have had with Gene’s has been amazing. Most recently on Sunday our A/C stopped working. I called and they were able to get someone out in a few hours. Joshua showed up. Was very knowledgeable and polite. He quickly identified the issue and fixed it. He was a pleasure to work with!

Review 118 (2025-01-03 - Rating: 5)
Dylan was prompt, polite and performed above par on my installation. He was a pleasure to talk with as well.

Review 119 (2024-11-07 - Rating: 5)
Joey and Christopher were the best as usual! They explained to me all about the job they did while I looked it over. They have worked here before and I’ve never had a problem. Thank you, Guys!!

Review 120 (2024-09-05 - Rating: 5)
Brian, Paul and their team were amazing during the removal and install of 2 new a/c and furnace units. They answered all of my questions and were very professional. Thank you, Genes!

Review 121 (2023-11-06 - Rating: 5)
I had a lot of trouble getting our fireplace to stay on and stay working and Matt got it all fixed for us! He was professional, knowledgeable, helpful, and kind ! How lucky we are to have found this company. Anytime we need an HVAC company for any needs we will call Gene’s ! Thank you !!

Review 122 (2024-08-15 - Rating: 5)
Brian and Joe were highly professional, friendly and efficient. Their work was impeccable. Loved that they cleaned up after themselves. Great price, great service

Review 123 (2024-10-12 - Rating: 5)
Chris from Gene’s came out, identified, and fixed my duct work issue within an hour. He left me with some maintenance advice and was very friendly. Will definitely be calling them in the future.

Review 124 (2024-08-15 - Rating: 5)
Josh was knowledgeable and had answers to all of our questions. He was very patient and kind. We enjoyed meeting him.

Review 125 (2024-11-27 - Rating: 5)
Ryan T. just serviced my upstairs furnace. He did a very thorough job and I am very pleased. Ryan explains everything thoroughly and is very personable and helpful. Ryan, serviced my two air conditioners last spring and I requested him for this job. I am very pleased with Genes Heating and with having Ryan be the person who services my air conditioners and furnaces. I highly recommend this company.

Review 126 (2024-12-29 - Rating: 5)
Josh was very polite, professional and was tenacious at finding a way to get my blower working. We had heat for Christmas.

Review 127 (2024-11-09 - Rating: 5)
Joshua was very professional, considerate and patient with me. He explained everything to where I can understand and I’m very grateful for him.

Review 128 (2024-06-06 - Rating: 5)
I want to share my experience with Gene’s. It started with Evan coming out and providing me with the most thorough review and quote I experienced in my search for a total system replacement. Once I decided, I scheduled with KJ who was informative and fantastic. Brian, Will and Jake were next up for the install. They were on time, courteous and efficient as they dismantled my old system (20+ years old) and did a full replacement (air and furnace). The work performed was top notch. I can already tell a significant difference. I appreciate the entire team, process and all I can say is thank you.

Review 129 (2024-10-15 - Rating: 5)
Josh was our tech and he was fantastic. He diagnosed the problem quickly and efficiently. Super nice guy and very helpful!

Review 130 (2024-12-29 - Rating: 5)
Chris was very professional and knowledgeable. He got everything done in a timely manner.

Review 131 (2024-08-13 - Rating: 5)
Paul was awesome. Professional and polite and was also nice to talk to. Got the job done quickly. Gene’s should be happy to have an employee like Paul.

Review 132 (2024-12-06 - Rating: 5)
From installing our boiler to helping with a pipe genes has been awesome! We’ll definitely use them for our hvac and plumbing needs.

Review 133 (2024-11-03 - Rating: 5)
Our technician, Paul, was very professional and personable. He was on time and pleasant to talk to. He went over everything he did/checked with my husband and me. In the time we have been with Genes Refrigeration, every person we have dealt with has been friendly and always helpful.

Review 134 (2024-05-30 - Rating: 5)
Michael and another young man that was with him did an great job with our duct cleaning services. Michael was able to give us some recommendations that I ended up adding on due to things that needed to be done. I am happy that I did as I feel confident about the air quality in my home. The customer service ladies were also nice and helpful as well. Thank you!

Review 135 (2024-11-14 - Rating: 5)
DJ was my technician on August 6th and had my Air Conditioning up and running in minutes. Very professional Technician and very knowledgeable. I knew Genes was the right company to call. Thank you so much for the very professional experience 😊 😀

Review 136 (2024-11-30 - Rating: 5)
Had no heat today (a Saturday). Called and the tech was out within the hour. Did a great job in diagnosing the problem, and will be back our to install Ive the parts were in. Very appreciative of the quick response!

Review 137 (2024-07-29 - Rating: 5)
Jake was great. He discovered the problem quickly and, unfortunately, came in contact with some acid from inspecting the unit. I hope he is ok. Thank him again for turning the fan on so I have some, though little, relief. I WOULD LIKE TO HAVE YOUR COMPANY COME OUT AND GIVE ME AN ESTIMATE ON REPLACING THE FURNACE AND A/C.

Review 138 (2024-08-20 - Rating: 5)
Danny was great. Service was excellent. He explained every process and he explained why my system went bad and which new system would benefit my family. Danny is an excellent service man

Review 139 (2024-11-23 - Rating: 5)
DJ was fantastic. Very thorough with our service call and provided detailed information and suggestions for improvements. Appreciate the expertise.

Review 140 (2023-01-18 - Rating: 5)
Jeff came out and did fantastic job repairing the leak in our laundry room. He then installed a new washer box and redid the plumbing. He was very professional and had 39 years of experience behind him. I would highly recommend Genes.

Review 141 (2024-12-07 - Rating: 5)
Ryan was great. Excellent technical knowledge and a comprehensive approach at identifying, understanding, and resolving the issues. Amazing guy!

Review 142 (2024-07-11 - Rating: 5)
This is the second time I’ve called Gene’s and had great service both times. They communicate well and respond in a timely manner. Cody was great and went the extra to take care of our needs and answered all my questions. Will be calling them again!

Review 143 (2024-11-15 - Rating: 5)
Our service DJ was extremely prompt, courteous , well mannered, respectful, honest and professional in the way he conducted himself and the way he went about servicing our issue.

Review 144 (2024-09-13 - Rating: 5)
Ryan T is the BEST. I have been a customer for a long time. He goes above and beyond. Very friendly , great customer service. My favorite technican :)

Review 145 (2024-08-14 - Rating: 4)
DJ was very professional and courteous. My only complaint is that I never received a phone call indicating that he would not be here within the 8-12 time frame. I had to call to find out when he would be here. I also did not receive a call saying he was on the way after rescheduling.

Review 146 (2024-11-27 - Rating: 5)
Couldn’t ask for better service, DJ was both professional and efficient. I got the courtesy call from him, then he arrived right on time, and diagnosed and fixed my heating unit before I knew it.

Review 147 (2024-07-25 - Rating: 5)
Dj was very professional and honest!He didn’t try to up sell us told us the truth and which made our decision easy ! This was on 7/17/24Today we got to have Paul Saylor come and install our furnace and central air units today 7/25/24 he and his helper was very professional and did nice clean work !! He explained everything thing he was going to do and was a pleasure talking to himDefinitely will be referring to people that need work

Review 148 (2024-07-10 - Rating: 5)
Our plumbing specialist was Jeff Larto. He fixed a plumbing problem that has been plaguing us for years. He worked so hard. The price was very reasonable. You are appreciated! *Update* We just had a new AC unit installed plus an April air unit. Their prices are unbeatable, and I shop around. The technicians were prompt, courteous, professional and knowledgeable. Another job well done!*NEW REVIEW*AC wasn’t working properly, it needed cleaned because it was full of cottonwood. Matt T was our technician, he got here super fast, was friendly and professional. He took photos so I could understand what he was talking about. Fast service and attention to detail is very much appreciated!I’m so happy I found this wonderful company to help maintain my home!

Review 149 (2024-09-04 - Rating: 5)
Ryan is very professional and knowledgeable. He helped us understand what was needed and why. Great to work with a local company that does what they say they are going to do! Highly recommend

Review 150 (2024-10-31 - Rating: 5)
Best service around! Have used them multiple times because of quality products and service. The cost is well worth it after too many bad experiences with other companies.

Review 151 (2024-06-27 - Rating: 5)
Thank you very much for the quick service of my problem air conditioner. I was glad that you could fit me in the next day. The service man was very polite. He put his carpeting sleeves on his feet, he found the problem of the clogged Hose and clear that out. Went on the roof and did his maintenance up there. Got everything done and quick order.

Review 152 (2024-06-18 - Rating: 5)
They were able to fit us in the same day, and were able to fix our a/c in the same visit. He had the parts he needed with him saving an extra trip and worked quickly. Will absolutely recommend Genes and will definitely use them again when needed.

Review 153 (2024-05-03 - Rating: 5)
Excellent re-location of AC unit. Guys were very helpful, on time, and left the house clean. Brian S and Jerry F were very professional

Review 154 (2024-06-03 - Rating: 5)
Great customer service as always. Had a problem with my gas pool heater. It would not kick on. Matt came out and cleaned it and explained what he had done. Very friendly. Purchased a new furnace and air conditioner last winter. Great team of people very prompt and friendly. Highly satisfied.

Review 155 (2024-11-24 - Rating: 5)
Paul did an awesome job with redoing drain line to humifer. Very professional and informative. I highly recommend!Ronald and Carmilla Thornton

Review 156 (2024-06-10 - Rating: 5)
Jeff arrived at the job with a smile and a positive attitude. He handled my hot water tank issue promptly and professionally. Not only did he successfully resolve the problem, but he also took the time to explain and show me the issues.100 % Recommended

Review 157 (2024-09-19 - Rating: 5)
Technician was very knowledgeable and explained all of their actions. I would recommend Genes to my neighbors. Technician was Joey H.

Review 158 (2024-12-27 - Rating: 5)
Prompt, friendly, honest & knowledgeable. Have to come back to install a thermostat but it had to be ordered which was expected so not a big deal.

Review 159 (2024-11-26 - Rating: 5)
Installation was great and subsequent customer service follow ups to make sure everything is working properly since the install has been reassuring.

Review 160 (2024-01-29 - Rating: 5)
Genes is great! They listened to my needs and sent out a qualified technician to look at the issue. Tanner our technician was prompt to arrive and clearly communicated what we needed to fix our issue. The office team at Genes is amazing as well. Very up beat and friendly. Keith also made it a priority to get us a quote at the best price possible. I would 100% recommend Genes for any need you might have.

Review 161 (2024-12-06 - Rating: 5)
The work was well done and in a timely fashion. Josh answered any questions we had concerning both our house and our rental houses heating systems, including current and future needs.

Review 162 (2024-06-23 - Rating: 5)
Paul and Jake did a fantastic job replacing our AC unit during this very hot period. We are very appreciative of their friendliness and the work they did. All the employees we dealt with at Genes were very helpful. Would highly recommend Genes!

Review 163 (2024-12-22 - Rating: 5)
Jacob, did a great job installing two electrical outlets, one in the garage and one in the kitchen. Neither was easy and each took a little work and patience to get them installed. Jacob was very professional and kept me in the loop throughout the project. i would highly recommend and will request Jacob for future projects!

Review 164 (2024-12-17 - Rating: 5)
Dylan is a very diligent worker. And patiently instructs his assistant. Like Genes Refrigeration, HVAC for training the next generation of HVAC Techs

Review 165 (2024-07-19 - Rating: 5)
The tech Dom who came to service my AC unit was very professional, kind and educated me on different services the company provides. He also explained things that I can do myself to keep my AC running efficiently.

Review 166 (2024-12-08 - Rating: 5)
The technician was courteous, knowledgeable, friendly and efficient. I am an old person and he explained everything in terms I could understand. Thank you so much!

Review 167 (2024-12-12 - Rating: 5)
Paul was quite pleasant and understood my concerns with the furnace/thermostat. He did a good job and solved the problem.

Review 168 (2024-08-03 - Rating: 5)
Our workers were quick, effective, and the interaction between the two of them was hilarious to witness. Not only installed the new system, but gave us a few laughs throughout the day.

Review 169 (2024-06-24 - Rating: 5)
JD was outstanding! He helped get our ac back up and running properly. He was very informative, helpful, and friendly. Definitely will always call Genes for any ac problems!

Review 170 (2024-05-25 - Rating: 5)
Paul & Dylan were both friendly, knowledgeable young men. Worked extra hard getting my new systems to fit in the limited area they had to work with. Very pleased with the install. I would recommend Genes to my friends & neighbors!

Review 171 (2024-10-16 - Rating: 5)
DJ was very professional and detailed every step of what he was doing!We were very happy,and Are letting relatives and friends know of your great service!

Review 172 (2024-07-13 - Rating: 5)
Called Genes to see if they could check out my AC unit and explained what was going on with it. They fit me in the same day. The tech came out twice to run test to see what was wrong. He never pressured me in anyway with any repair but gave me all the options there were.

Review 173 (2024-10-14 - Rating: 5)
Put in a natural gas generator and didn’t have time to put the gas line in and I called Jeanne refrigeration they sent somebody out the next day. We put the gas line on attached to the generator and did a very professional job.

Review 174 (2024-06-15 - Rating: 4)
Chris came to check my AC. He had the initiative to also look at my furnace & water tank to see if they needed attention. It was goo to know they will be needing him in future. He cleaned my AC and recommended replacement soon. A job well done.

Review 175 (2024-06-06 - Rating: 5)
Responsive and good with communicating, especially when time of arrival may change. Im sure there are less expensive options in the area but, at least the technician I had (Dom N.), was knowledgeable and efficient, two qualities that are very important when having repairs done. The flexibility of scheduling and range of hours makes Genes a company I can rely on to be available when services are most needed.

Review 176 (2024-12-18 - Rating: 5)
Mike and Jacob were very thorough in cleaning the ducts and informative and very helpful. I will be recommending them to my friends!

Review 177 (2024-11-28 - Rating: 5)
Service call was on time and done in a thorough, friendly manner. Made sure our questions were answered and we were satisfied with the experience.

Review 178 (2024-06-17 - Rating: 5)
Genes Refrigeration arrived with-in 4 hrs. of my call. Joshua keep us up to date on arrival time. He was quick and solved our problem before he left. We were like his 8 call that day and he had more after us. He answered all our questions and we never felt like he was rushing off. Great job

Review 179 (2024-09-25 - Rating: 5)
The technician DJ was very informative and was very thorough with A/C tune-up. He also looked at the heating system and explained that the system will have to be replaced.

Review 180 (2024-11-29 - Rating: 5)
Great service,quick response time. Very professional and clean. Thank you very much Chris, you were an absolute pleasure in a crappy situation.

Review 181 (2024-08-23 - Rating: 5)
⭐️⭐️⭐️⭐️⭐️Chris was amazing! Thank you so much for all ur advise and the repairs u did! Hope I get u every time! Chris definitely knew what he doing. Very knowledgeable I’ll recommend Genes Refidgeration to everyone! 🤩

Review 182 (2024-07-03 - Rating: 5)
Had Genes come out to the house to fix the AC, the tech Jason arrived exactly when he said he would as it was an emergency request late in the day. He diagnosed the problem immediately and had it fixed in 30 mins. Jason was an excellent tech and was very helpful as to the cause of the problem, many thanks to him and also Hutch At Genes who recv my call at 445pm and was able to expedite Jason for the service call. Have dealt with Genes for over 30 years, just stellar outstanding service on their part. Recommend them 💯 %

Review 183 (2024-09-01 - Rating: 5)
Chris was very professional and was able to get my AC up and running I look forward to getting my new Furnace and AC unit soon thank you so much very good job!

Review 184 (2024-05-24 - Rating: 5)
So prompt! My dad’s air-conditioning went out and I wanted to get someone to help him out as soon as possible. Genes was the only one that was not a week out. The technician was very helpful. He explained everything offered recommendations. We were very comfortable with him and so glad that he could help us out that day. Let me know what to expect in the future with the unit that is older and what I should do to maintain it and keep it going as long as possible..Thank you!

Review 185 (2024-07-31 - Rating: 5)
Cant say enough good about this company. They came out to my business same day I called to diagnose a problem with one of my freezers! Josh was quick and got me a quote while he was there and they sent a repair tech out the next day to repair the problem! WOW! thanks guys! Saved me a huge hassle!

Review 186 (2024-08-28 - Rating: 5)
Jeff was very informative regarding the options for a backup sump pump. He also gave options for the electric project and would set me up with an electrician to discuss details.

Review 187 (2024-08-10 - Rating: 5)
Thank you Dom! Hes been here for our last 2 appointments and he is awesome! Always pleasant, explains thoroughly. I could never call anyone else. They are the best! Thank you Genes.