Fitzwell Plumbing Co.

Located in Medina, Ohio

Address: 7867 Norwalk Rd, Medina, OH 44256, United States

Phone: +1 216-633-8020

Rating: 4.7

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Comments

Review 1 (2021-09-14 - Rating: 5)
We had just purchased a new home and within days we had huge plumbing issues. The owner Bryan and his team came as soon as possible and were not only professional and very hard working but compassionate as well. It was a huge hit for us to have this happen right after moving in. They did and said everything to help make the process easier for us. Very reasonable and we know that we were not charged as much as we could or should’ve been. They are our plumbers forever and we recommend them to everyone.

Review 2 (2019-08-13 - Rating: 5)
Before I get started, I want to explain the rationale behind my five-star rating. A lot of people say nothing is ever perfect, theres always room for improvement, and while that is true, its pointless to apply that idea to rating or reviewing anything. For me, a five-star rating means that no significant, meaningful improvements could have been made to the end result or the experience throughout.Now, as for what Im writing this review about: Fitzwell Plumbing recently replaced my entire bath tub, diverter piping and all.We undertook this project after discovering that my current shower and bath piping was very slowly leaking into my living room ceiling. This had caused some very minor mold build-up on one of the 2x4s present in that section of wall, along with damage and mold along the grout lines. Wanting this problem fully resolved, and not just a band-aid solution, I elected to tear everything out and get it all rebuilt the right way, so that way I would have a bath tub and piping that would last throughout my ownership of this home, and throughout the next owners as well, without issue.The work itself started on a Tuesday and, by Thursday morning, we once again had a fully functional shower. Most of the demolition was handled by Ben on the first day, one of the best individuals I have ever had the pleasure of working with in any capacity. The entire team worked together on the second day when it came time to get the bathtub installed, and it was once again Ben who took care of patching the walls. After letting the joint compound dry overnight, Ben returned Thursday morning to do some sanding and properly feather the walls.Throughout the entire process, the whole team was focused, polite, and put up with my endless questions about the process. As a young homeowner, that counted for A LOT with me. Needless to say, when the initial bulk of the work was done, I was not surprised to find myself extremely pleased with the new tub and surround.Fitzwell Plumbing, it should be noted, took care of everything involved in this process except the painting. So, if you look at the below pictures and notice some of the imperfections in my imperfect paintwork, those belong to me and not their team. In fact, it was after an initial coat was applied on Thursday evening that I discovered the walls were still somewhat rough and uneven after the feathering. Bryon very conveniently showed up an hour or so after that initial coat was applied just to check on things and answer my last, lingering questions. He saw the walls were still kind of rough and let me know that Ben would come out Friday to address that, along with anything else I might notice, and he would work with me all day if necessary until I was entirely satisfied. Once again, I appreciated this more than I could say.As promised, Ben returned Friday morning and, between stretches where he had to wait for new joint compound to dry, spent a couple more hours smoothing everything out.It has been just shy of two weeks now since the work was complete, giving everything time to settle and any issues with the work to reveal themselves. However, I am thrilled to report that, as of this writing, everything is functioning perfectly and looking great. Despite daily checks, I havent been able to find any indication of slowly leaking pipes, and drywall was dramatically improved by Bens return visit on Friday.Overall, Fitzwell Plumbing provided not just excellent products, exceptional work, and excellent post-job customer care, but also the recommendations (and explanations!) vital to a somewhat-new homeowner like myself. If youre looking for a team you can genuinely trust to be honest with you, and to have a real sense of ownership for any work theyre performing in your home, all for a very fair price? Look no further than Fitzwell Plumbing. I couldnt recommend them more highly if I tried!

Review 3 (2020-11-07 - Rating: 5)
As a new restaurant owner, I had to have major plumbing done to get to code. I had called several most wouldnt even come look for several weeks! Bryon- was totally different! I havent seen customer service as Awesome as the owner, Bryon and his team! They all worked together-very professional! Cleaned as they went and a job that was quoted by others would be 2 week project; Bryons team 2 long days and done, cleaned and passed inspection with health department first time! Rate was below anyone else and started within a fews days of call! Bryon- communicated every step and the One bump was immediately ratified without adding on charges! Fitzwell quotes and keeps his quote! I would recommend This team to any business or residence for any work! Honest Professional and impressive (I am one that isnt impressed easily)! A++++ and Thank You Bryon and team for getting The Bucket List Restaurant Bar ready to open!

Review 4 (2020-12-15 - Rating: 5)
This company is awesome and so happy I have stumbled onto them. Long story how I was taken advantage of by a crooked plumber. In the end, Brian Fitzwell came to my rescue and in one day had everything back to perfect. His crew was so nice, knowledgeable and had everything available in their truck.Really went extra mile taking care of me and my dilemma.I really cant say enough good things about this company so see for yourself. Wont be sorry you chose them.

Review 5 (2023-01-19 - Rating: 5)
Bryon is such a genuine, honest & reliable guy! Always answers the phone, shows up on time, and has never tried to take advantage (like most places do). I will continue to use them for any needs in the future, 100 percent recommend if you need anything!!

Review 6 (2020-04-27 - Rating: 5)
The cable company drilled a hole through my pipe but we did not realize this immediately. I ended up with water in one corner of my basement. I had 3 plumbers out to help me figure out what the issue was and help me fix it. Bryon was wonderful. He figured out what was wrong immediately. He also found the least invasive way to fix it. The other companies wanted to tear up the inside of my wall and Bryon was able to fix it from the outside to prevent any inconvenience to my family. I HIGHLY recommend him!!! I will definitely call his company again!!!!!!! Thanks Fitzwell Plumbing!!!

Review 7 (2020-05-25 - Rating: 5)
I cant say enough about how much I enjoyed the process of working with this company. From the moment we made the call to the end of the service, I was impressed with everything. To start, they were able to do same day service which is a rarity. The workers explained every little step in grave detail. They went beyond what was needed in terms of extra parts to ensure the job was top notch while keeping costs competitive. In terms of costs, for what was done with the timing, I have zero complaints. They were very well prepared for the task at hand and there was no wasted time.

Review 8 (2019-02-20 - Rating: 5)
Had a sump pump emergency. Fitzwell came out immediately and handled the issue. They were very friendly and answered all the questions I had about what I could do to never experience this type of issue again. It was refreshing to be treated respectfully even though my knowledge in this area is limited. It is evident this business takes pride in their work.

Review 9 (2019-07-18 - Rating: 5)
They came out the same day even though it was later in the evening. I called other companies plus ones that said that they were 24 hours but they could not come to the next day or the next. They actually mean 24 hours. We had Bryon Riffel and his son and they made a good team. I would recommend them.

Review 10 (2020-05-25 - Rating: 5)
You are able to find a plumbing company pretty much anywhere, however, finding a plumbing company that is able to resolve your needs efficiently, correctly and reasonably priced is another story. I found just that with Fitzwell Plumbing. This is the only company I use now for all of my business and personal plumbing projects.

Review 11 (2019-02-28 - Rating: 5)
Fitzwell Plumbing Co. responded fast to my plumbing emergency and saved the day! Professionals with excellent care and compassion, explaining what caused the problem, and so very patiently answering all my questions. Thank you so much!

Review 12 (2020-05-10 - Rating: 5)
Absolutely wonderful service. Very quick, conscientious and friendly. They came out and took care of everything on a busy Sunday and we are very grateful for that! We would highly recommend them to anyone and they’ll always be our first call!

Review 13 (2019-03-24 - Rating: 5)
This company is the definition of excellence. Done right, done on time, and done with confidence. Men who respect their trade, and their customers. 10/10

Review 14 (2023-09-22 - Rating: 5)
When my hot water tank started leaking, I reached out to Bryon at Fitzwell Plumbing. It was so nice to have a person answer the phone, be able to explain the issue and be informed that he would be out THAT DAY, AFTER HOURS, to replace the tank. Bryon texted me when he would be there and he and his employee were efficient and professional. Highly recommend!

Review 15 (2023-12-03 - Rating: 5)
Great communication! Brian is a really nice guy, and so were the apprentices with him! Very professional and friendly.

Review 16 (2019-04-03 - Rating: 5)
AWESOME GUYS SAVED US FROM SEPTIC/PLUMBING ISSUES DURING A FREEZING SNOWY SATURDAY NIGHT!!!☆☆☆☆☆ 5 STARS FOR THEM!

Review 17 (2020-12-02 - Rating: 5)
Fast, Friendly and fair. Very neighborly! I would definitely call him again if needed.

Review 18 (2019-02-20 - Rating: 5)
My husband was out of town and my sump pump went out. It was late and all the stores around me were closed. Not that I would of known what to do if I bought one 🥺Not sure what to do I called my husband. He told me I needed to get someone out right away or I was going to have a much bigger problem.I googled a local plumber and a few came up. The first place I called said they could get to me in the morning. Well I have a job I needed to get to . My next call was to Fitzwell. Someone picked up right away. After explaining my problem he offered to come out and help me that night. And what a help he was!!!! Bryon - the owner showed up about an hour later. He was able to replace my sump pump. He was very friendly and personable. I was a little weary about letting a person in my house so late at night when my husband was out of town. But Bryon came in introduced himself and went to work!!! He was very professional and cleaned up the area he worked in. I couldn’t even tell he was there. I will be recommending Fitzwell Plumbing to all of my friends and family.