Big Blue Plumbing & Heating

Located in Medford, Massachusetts

Address: 199 Middlesex Ave, Medford, MA 02155, United States

Phone: +1 617-284-9444

Rating: 4.8

Services

Online estimates
On-site services
Repair services
LGBTQ+ friendly
Transgender safe space
Appointment required
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-05 - Rating: 5)
I so appreciate Big Blue. They’re super friendly and very communicative and do quality work. Thank you, Jeannine, for your transparency and organizing my hot water tank replacement. I appreciate your care. And a huge thank you to Randy who did the work. He clearly knows what he’s doing, showed up when expected, took his time to answer my questions, and is very communicative and friendly. Thank you!

Review 2 (2024-04-27 - Rating: 5)
We had Big Blue do an estimate because we knew that our hot water heater was at the end of its useful life- the team talked us through the options and gave us a very clear set of quotes. Then our water heater started leaking two weeks later and they were able to replace it in a matter of hours. The team were so professional, friendly and kept us fully updated each step of the way. We used Big Blue for our AC before, we would absolutely use them again after this experience.

Review 3 (2024-06-08 - Rating: 5)
I’ve had the pleasure of working with Big Blue Plumbing twice, once ten years ago and again this year. Both times, they changed the water heater, and this year they also fixed a shower. Their service has been consistently excellent. Linda, who handles the phone, is incredibly responsive. She answers all questions and addresses problems promptly, whether through email or phone calls. The work is done efficiently and with great attention to detail. I highly recommend Big Blue Plumbing for their outstanding service and professionalism.

Review 4 (2024-04-20 - Rating: 5)
We have been using Big Blue Plumbing and Heating for decades - and for good reason. Their crews are extremely skilled and knowledgable -- creative and thoughtful problem-solvers. And just nice people -- always communicative, reliable and tidy. Big Blues owner, Kevin Ghozzi, is rock-solid with ideas and solutions. And he has a list of good contractors to recomend outside Big Blues expertise, like electricians and carpenters. We totally recommend Big Blue and will gladly talk with anyone who wants to know more details.

Review 5 (2023-07-12 - Rating: 5)
Ive used Big Blue several times over the past 11 years and always had a fantastic experience. They are professional, responsive and pleasant. Kevin, Carrie and every technician I have met have all gone above and beyond to make sure the problem was solved as quickly as possible. There was even a time I called them for a service they didnt provide, but they very graciously gave me names of companies who could help me. This week I was once again impressed by them when I realized my AC wasnt working and emailed them overnight Monday. By Tuesday morning I had an appointment scheduled and Wednesday by 2pm my AC was fixed. As much as you dont want to have to call someone for repairs, its good to know that youre in good hands with Big Blue.

Review 6 (2024-11-27 - Rating: 5)
I had an absolutely wonderful experience with Big Blue Plumbing yesterday I ran into a problem with my toilet and Big Blue showed up within 20 minutes and rectified the problem in less than an hour Julio thanks so much an absolute fantastic experience

Review 7 (2023-06-05 - Rating: 5)
Had a water heater fail, previous company went out of business, but the heater was still under warranty. Complicated situation.Big Blue had a super fast response, and the best price by a mile. Friendly, considerate workers. Will definitely consider them again in the future!

Review 8 (2024-04-23 - Rating: 5)
Solved many tricky problems with HVAC, Plumbing, valves, compressors, you name it... on a variety of existing equipment over several years. Every team member has been professional, prompt and really effective. They seem to find skilled and hard working technicians, and communicate clearly and promptly what needs to get done. Great group.

Review 9 (2023-06-01 - Rating: 5)
Just had valves replaced and a new faucet installed. Tenzin did a great job! He was friendly and professional, made sure to explain what he was doing, and had everything finished quickly. Very happy with the service and would definitely hire Big Blue again.

Review 10 (2023-02-09 - Rating: 5)
My partner and I called Big Blue on the coldest day of the year because our Rinnai system wasn’t heating our cast iron radiators. A dozen companies we called beforehand were unavailable or didn’t service our type of system, and wished us luck. Josh from Big Blue returned our voicemail within a couple of hours and proceeded to save the day. While we live outside of Big Blue’s service area, Josh generously spent a half hour on the phone with my partner and me to troubleshoot the issue. He was educational, patient, and thorough in his explanations, despite being swamped with dozens of other emergency calls. We ended the phone call with a functioning system. We’re so grateful for Josh’s expertise and generosity!

Review 11 (2023-06-01 - Rating: 5)
I tend not to leave reviews, but Im going out of my way to do so because Im so happy with Big Blue. So far, weve worked with them to install a faucet and to maintain our tankless water heater and HVAC system. Everyone weve interacted with - Tenzin, Adin, Keri, Donna, and Kevin - has been a pleasure to work with. The team communicates well, theyre patient, friendly and organized, and they do high quality work, on time and for a reasonable price. Theyll answer all your questions, and theyre even sensitive to small things like taking their shoes off before coming inside. Its been very hard to find a company like Big Blue and we feel more confident as homeowners now that we have. We recommend them to our friends and were excited to work with them again soon.

Review 12 (2022-05-24 - Rating: 5)
Big Blue has consistently provided excellent service. They replaced my antique plumbing in my basement 18 months ago, and more recently replaced my boiler and water tank. Its an old house, and Kevin was able to alert me to the scope of the surprises that I could expect. He provided a detailed quote outlining options based on what we might encounter in a timely manner. There were still a few curve balls on the job – I didnt have the chimney inspected in advance like they recommended – but they handled them efficiently and went the extra mile to make it as smooth as possible for me. They even coordinated relining the chimney with no extra hassle. The onsite crew was respectful and did a great job of keeping me in the loop. At all times I felt like I had the information I needed to decide on options that felt like the right mix of quality and price.

Review 13 (2023-07-20 - Rating: 5)
Randy from Big Blue came out to fix a leaking pipe under the sink. He was on time and professional. He clearly explained and fixed the problem. He took extra measures to make sure it wouldnt happen again. I thought the price was reasonable for the time, and I would definitely use this company again. I also thought that the staff I spoke to on the phone were helpful.

Review 14 (2024-05-13 - Rating: 5)
As always, BBP is responsive, prompt and courteous. They discussed the issue and their diagnosis, were clear with their plan and were frank about whether or not the issue would be resolved Iit was!). Cant recommend them highly enough.

Review 15 (2022-10-14 - Rating: 5)
Strongly recommend. Kevin and the team were incredibly responsive and came in with a bid on my furnace replacement that was literally half of what another contractor had quoted for the same job. They were flexible and helped to get the job on the calendar urgently despite a packed schedule. I wish I’d found them years ago but am glad they’re on our roster now.

Review 16 (2024-05-24 - Rating: 5)
Having Big Blue repair pipes and fixtures in my mother’s house was an easy decision, they are located in Medford, the people who answered the phone were very helpful, the plumbers who came out to fix the pipes were professional and the price was reasonable!

Review 17 (2024-05-12 - Rating: 5)
Big Blue is a pleasure to work with. From the first contact to the job being completed, I was completely satisfied. I will definitely call them again.

Review 18 (2023-01-29 - Rating: 5)
Ive used Big Blue several times over the years, and theyve always been pleasant, courteous, and helpful. Office staff and plumbers all communicate well, and theyve taken time to explain difficult situations. Definitely recommend!

Review 19 (2022-08-29 - Rating: 5)
Big Blue Plumbing & Heating have been my go-to HVAC and Plumbing company since January 2010 (yes, I searched my old emails to check)! For 12 years they have fixed every issue with my apartment I rent out in Somerville and my home in Concord, as well as regular seasonal maintenance of my HVAC systems for both locations. Literally every visit (easily 30+ at this point), anyone they send is friendly, professional, super knowledgeable, does the work with excellence, makes full faith effort to keep costs as low as possible, and leaves the space neat and clean. Their interactions on the phone and over email are just a friendly, prompt, and focused on providing true value. Even when I moved out of Somerville to Concord, I still hire Big Blue for everything because every local company Ive called is never as honest or timely (out here everyone wants to replace instead of repair or steer you to the most expensive solution to your problem). Any time I need something HVAC related, I know I can call or email and get honest, real world advice for the best solution for my family...to the point that theyve even talked me out of doing more expensive projects I planned on doing into alternate solutions that I didnt even know were possible that worked just as well, if not better, for far less money! Seriously, these guys are a dying breed of truly honest tradespeople focused on doing right by the people they take care of, not just the bottom line...treasure them for just how special they are. I seriously cannot recommend this company enough!!!

Review 20 (2021-08-31 - Rating: 5)
Ive had them out twice already, for different issues with our new (to us) home. The office actually answers the phone and they have a lot of availabilities to schedule work. They send a different plumber depending on who is available. So far both the people were on time (early end of the window), very professional and happy to explain everything they were doing even without me asking questions. I will continue to use them for all my plumbing/heating needs!

Review 21 (2021-10-09 - Rating: 5)
I have worked with Big Blue a few times and have been happy each time. My most recently time was an emergency weekend situation. Adin was the on-call weekend technician. He was so great to work with. He was very communicative about his arrival time and continued to update me as he got closer. He was so helpful, explaining what should be fixed today and what could be fixed on a day that would be a regular day rate (as opposed to the emergency weekend rate). He fixed the problem very quickly and thoroughly. Thanks Adin!

Review 22 (2023-06-13 - Rating: 5)
We were being “taken for a ride” by another plumbing outfit. We could smell the BS so we called these guys out. Super efficient, knowledgeable, helpful receptionist. They saved us a ton of money and trouble. Very happy.

Review 23 (2022-08-12 - Rating: 5)
The technician who replaced my disposal was a sweetheart and the woman in the office very helpful. I asked for information about installing a new water heater and will definitely use them when Im ready to do that. Thanks to their helpful info I understand how it works and will be able to budget for the job.

Review 24 (2024-08-14 - Rating: 5)
These guys were great!I had to get a water heater replaced and they talked me through the whole process. They told me how I could save money and gave me options on different water heaters. I would happily use them again.Thanks so much for your work!

Review 25 (2022-05-02 - Rating: 5)
I was very happy with Big Blue. They installed a new sump and pump last fall, and a new boiler for my heating system this spring. They communicated well, all of their people were friendly and helpful, and they did good work.

Review 26 (2024-05-10 - Rating: 5)
Thanks Randy! Great job on replacing our garbage disposal. Highly appreciated that you came on time, replaced, tested and cleaned afterwords, very professional and friendly.

Review 27 (2021-11-06 - Rating: 5)
Love these guys! They initially revamped my HVAC in 2018, and convinced me to get the mini splits which have both heat and A/C and are much cheaper than central air. Fast forward to 2021 when I woke up with no heat and hot water. They were responsive, came by 8:30 am, and fixed it by 9:30. I had forgotten to get it serviced, and the pressure went out. Because I had the mini splits, I also had some heat. They are always very nice and timely!

Review 28 (2023-03-06 - Rating: 5)
Aiden was very pleasent ,socialable tech he made the repairs to the furnace for the 2nd. floor replacing the control board and damper control unit and am very pleased with the results I would used Big Blue again and recommend the company to neighbors. mike mcd.

Review 29 (2023-02-14 - Rating: 5)
Kevin and all all of the people in the office answered my calls right away and provided professional service. They arrived right when they said they would and performed the work on an emergency basis that day! Highly recommend using Big Blue!

Review 30 (2024-10-03 - Rating: 5)
Big Blue is on time, reliable and good customer service.

Review 31 (2024-04-22 - Rating: 5)
Incredibly good customer service. Work was done well and in a very timely fashion. All personnel easy to deal with start to finish. When there was a problem, a worker came to fix it in less than 24 hours with no additional charge. A bit pricey, but worth the quality service.

Review 32 (2023-03-27 - Rating: 5)
I highly recommend Big Blue Plumbing. They were very professional and got the job done quickly and with a good price. 👍

Review 33 (2023-06-03 - Rating: 5)
Highly recommend. Professional, punctual, communicative, no issues with any of the work theyve done.

Review 34 (2022-11-21 - Rating: 5)
Thanks so much to Antonio and Keri at Big Blue, they came through with a water heater repair at the last minute before this Thanksgiving.

Review 35 (2024-04-16 - Rating: 5)
Thanks Big Blue for the timely and thorough diagnostic review of our Navien Tankless water heater to get it operating properly again. From the owner Kevin, to Linda in the office to Josh the service tech all very proffesional as well as very customer focus to make doing business with Big Blue a great experience. Definately willcall on you for any of our futire plumbing and heating needs. Much appreciated Big Blue Team!