Mr. Rooter Plumbing of McHenry County

Located in Mchenry, Illinois

Address: 4149 W Orleans St, McHenry, IL 60050, United States

Phone: +1 815-679-6773

Rating: 4.6

Services

On-site services
Language assistance
Repair services
LGBTQ+ friendly
Transgender safe space
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-09-03 - Rating: 5)
After calling plumbers who could not come for a few days for a very clogged kitchen sink, I called Mr Rooter. The very professional lady who answered the phone said that she would have someone over in 20 min…And it was 20 minutes… It took a couple of hours of patience and good work and my sink was running perfectly, and my kitchen floor cleaned up..Job done professionally and at a reasonable price. If need should arise again, I would hire Mr Rooter again and I highly recommend the company.

Review 2 (2024-09-23 - Rating: 5)
My floor drain was backing up and with in an hour I got a tech( louie).Not only was my issue resolved but he kept the area clean while he worked. He also explained himself while he worked.Will recommend if you need a plumber! Also no emergency fee to come out on a Sunday at 6 pm!

Review 3 (2024-08-13 - Rating: 5)
Called Mr Rooter for a clogged kitchen sink. The lady who answered was friendly and professional. She said someone would be there within 20 minutes and Mike showed up right on time. Problem was resolved at a reasonable price. Very happy with the company.

Review 4 (2023-09-27 - Rating: 5)
Jordan was amazing! He came out within an hour of my call of finding out a pipe must have burst within the well. He gave me a reasonable quote but made the entire experience easy and without stress. He was so professional and kind throughout the entire process and made sure to lock my house because I couldn’t be there and texted me updates every two of the way. He wore booties so that mud didn’t get in my home and even gave me a quote for a future project while he was there. I’m so grateful for the fast response and professional work. Thank you Jordan and team!

Review 5 (2023-04-17 - Rating: 5)
Had a very clogged pipe. Mr. Rooter was able to come over in just a few hours Jordan Birchall was so helpful he explained my choices and was friendly and respectful of my whole family. He also explained how to clean other pipes in my house that are tricky. I will definitely use Mr.Rooter again. Thank you

Review 6 (2020-12-19 - Rating: 5)
What a wonderful company! Solved my broken ejector pump problem in no time flat, and Andrew, Kyle, and I forget the third person (sorry) who came by were polite, friendly, and professional. They were able to quote me a price, replace the pump, and were done within an hour. Great work guys!!I wanted to take a minute though and send out another big thank you to Brenda, who answered the phone when I called.At first, it didnt look like she was going to be able to get anyone out to my home until later in the afternoon, so I thanked her and said I would check to see if I could find a different company who might be able to help sooner.I made an appointment with another service, however they were not going to be able to stop over until a bit later in the day either. At this point I had given up hope for a quick turnaround. I was a bit surprised when Brenda called back to check and see if I had managed to find someone, and I explained that I had and thanked her for taking the time to check in with me.Brenda said she might be able to work some magic and get a team out more quickly, and asked if she could call back after checking. I agreed and sure enough, she was able to re-route Kyle and Andrew my way within half an hour!For anyone who has ever had a backed up sump, you will know that getting it fixed quickly is a very big deal! Thank you Mr. Rooter, you have a great team both in the office and in the field. Well done everyone!!!

Review 7 (2024-09-12 - Rating: 5)
Luis did a great job replacing the toilet in our master bathroom. He was very polite and respectful and i will definitely have him back for all my plumbing needs

Review 8 (2021-04-01 - Rating: 5)
Mr. Rooter Plumbing came out to estimate and ultimately replace two outside spigots with indoor access panels. The team they sent was on time, friendly and knowledgeable. The technicians wore masks and shoe covers when they came in the house. They gave me a fair estimate and even signed me up for the Advantage Plan, which gave a discount on the final work. I had them do the work that day. Andrew and Chuey from Mr. Rooter worked efficiently and explained what needed to be done. I was pleasantly surprised how good the access panels looked in the finished basement, you can hardly see them! The technicians tested and showed me everything to make sure I was happy with the results. The basement and outside was cleaned up before they left. I would definitely call them again and recommend them to family and friends! Thank you Andrew and Chuey!

Review 9 (2024-05-11 - Rating: 5)
My pipe busted and I needed an emergency repair. I called Mr Rooter and Luis was there within 2 hours. The repair alone was a big job but Luis did an amazing job. He was professional and very thorough! He explained to me what needed to be done and when he finished the results were more than I expected. I will definitely be calling back!

Review 10 (2023-11-20 - Rating: 5)
We had an excellent experience with Mr Rooter Plumbing of McHenry and will be using them in the future for more updates to our home. The residence in question is a large older lake home with “vintage” plumbing that was further hampered by hard water. Various things had been neglected over the years so I was assuming I was in for a major ordeal. Jerry and Conner came out on a moments notice on a Sunday night after a portion of the ceiling fell down due to a leak from a shower on the second floor. While they were here I told them about the various issues from the house and they quickly provided me with a reasonable estimate to get the emergency addressed as well as make important upgrades to the place. Both were extremely knowledgeable, timely, courteous and professional. They are an awesome team. They came back the next day and surprised me with being able to do all of the additional installations I requested the very next day, far sooner than I had expected given what I needed to get done. I was so impressed that I am now having them update more plumbing fixtures. I’m very grateful for their work and wouldn’t hesitate to recommend them to friends and family. Make them your go-to plumbers!

Review 11 (2024-10-18 - Rating: 5)
I arranged a convenient and quick appointment, and they assessed and repaired the leak and improved my outdoor faucet.During the latest visit, Luis put in a lot of extra effort, which was so appreciated, and Devin helped me with another repair issue, which was very helpful.

Review 12 (2023-11-19 - Rating: 5)
From the moment I spoke with Phil about my plumbing issues I felt like family. He assured me that one of his crew would be at my house within 11/2 hours. Konnor showed up on time, was friendly and respectful and kept me informed throughout the process. He quoted the price and worked until the issue was resolved. He even brought dog treats with him! It was a great experience and I highly recommend their services!

Review 13 (2024-08-08 - Rating: 5)
Did a great job at a great price! They also were able to come same day and get the jobs done! Would highly recommend

Review 14 (2024-02-01 - Rating: 5)
Great company! We have had them out to fix plumbing issues a couple times since we bought our house and they provided great service each time. The most recent time was when we had sub-zero temperatures a couple weeks ago. The tech helped us with our issue and also went out of his way to help us unfreeze a pipe going to the outside of our house.

Review 15 (2024-01-12 - Rating: 5)
Mr. Rooter came out to our property to replace the sewage ejector pump and they did a fantastic and fast job. Their tech Luis was on it from the start. I cant recommend this company enough. Youll be very happy with the service.

Review 16 (2023-09-09 - Rating: 5)
Kyle and Andrew came out to my house at 10pm and worked until just after midnight. They are very hard worked gentlemen, and I appreciate that. I ended up needed a much bigger septic repair than I wanted, but I knew that was going to be the case, and gave the work to them. They were professional, nice, and VERY hard working. I could not ask for anything more. And to you Kyle and Andrew…I did have a light in the garage! I found it Monday morning. Sorry about that! :)

Review 17 (2023-10-13 - Rating: 5)
My sump pump runs every few minutes. Last week it burnt out. Mr rooter Mchenry was fast at responding as it wouldn’t take long before my basement would flood. The office answered my first call with a real person not a machine. A tech was sent out within an hour with a new pump and was installed in a few minutes. I was amazed how fast and good he was. The price was very reasonable and the service was awesome. Highly recommend using them.

Review 18 (2023-09-04 - Rating: 5)
Your employees Kyle & Andrew are they greatest! Very professional & very nice gentlemen. They want above & beyond fixing my toilet but Im very happy with their work. They ate the best & Im very grateful for their work. I would recommend them to anyone for any plumbing work that would need to be done. They are the best! 12 out of 10!

Review 19 (2023-05-25 - Rating: 5)
So needed a few things plumbing wise done around the house. Same day made an appointment Mr. Rooter sent out Kyle and Andrew. Very courteous and polite. We went over the work needed of 3 Hose spigots replaced and shutoffs installed, water heater installed. They even went and purchased me 2 toilets and installed everything all in same day! ExcellentVery Pleased & Happy Customer! Definitely would recommend 👍

Review 20 (2024-02-06 - Rating: 5)
Konnor was an excellent Technician! He was great with our 4 legged family members and took on a challenging crawlspace with no problem. Great attitude, very professional, and shared a wealth of knowledge. Thanks for getting us all clear in less than 24hours!

Review 21 (2024-01-27 - Rating: 5)
Connor was our service technician and he was absolutely awesome. He was super friendly, answered all of our questions and came out two different times to help with separate issues and even worked late to help us get our plumbing issue solved. Would highly recommend!

Review 22 (2023-08-09 - Rating: 5)
I had an amazing experience with the guys that came out. My drail in the basement was backed up and I had no idea why. Jordan got down on the floor and shoved his arm right down the drain to unclog it, simple and easy. They were both very friendly and chatty in a good way. I felt very comfortable having them in my home. It was nice to have guys closer to my age that felt more personable! I would definitely recommend them 100%. The price wasnt bad either. There was no after 5 PM up charge! I will be calling Mr. Rooter when I need assistance in the future.

Review 23 (2024-03-16 - Rating: 5)
Mr. Rooter of McHenry has always been very courteous and responsive. Recently I have been working with Jordan who efficiently has installed 2 pumps and an ejection drain for one of the sump pumps. The company is easy to communicate with and timely in sending help.

Review 24 (2023-11-15 - Rating: 5)
Mr. Rooter is the best contractor I may have ever worked with in terms of timeliness, communication, kindness, and work ethic. I called Phil from Mr. Rooter and explained an awful situation that occurred with utility work in my neighborhood (fiber optic contractor). I bounced around with a different plumber for a couple weeks, and Mr. Rooter decided they were going to come to my house and check it out right away. A team was out within 15 minutes, diagnosed the plumbing issue, and asked if I wanted to get the work completed SAME DAY... (on Halloween!). The work involved excavation, permits, city approval, and driveway cutting (also the pipe fix!); Mr. Rooter pulled all of it together same day and got my family and myself back to normal by the evening. Konner, Jerry, and the rest of the team put in a ton of work, all while providing me the documentation and pictures to make sure I am success in documenting the prior incident which occurred. The team working on the fix were very respectful, clean, and overall good people to have a conversation with. This work has created a lifetime customer in myself and I strongly recommend you consider them for your next plumbing journey. Thank you Mr. Rooter!

Review 25 (2023-04-08 - Rating: 5)
Kyle and Andrew came out to our home and fixed our issue. They were dispatched the same day I called which was nice. They explained everything, so that I could understand what the problem was. They were able to fix our pipe the same day. Ill definitely be calling back if we need some more issues to be fixed and Ill ask for Kyle and Andrew. They were great guys and professional! Thank you again!

Review 26 (2024-01-15 - Rating: 5)
Konnor was the technician he was GREAT , he explained everything and listened to what I had to say . My pipe was unfrozen in no time Id say within 5-10 minutes of him using the heat gun the price was exactly as he quoted and he was even nice enough to cover my pipe with insulation that was in my crawlspace. I will definitely be calling them again if any problems arise.

Review 27 (2023-10-14 - Rating: 5)
We’ve used Mr. Rooter on multiple occasions. Each time, they have provided quality service. They have been on time, efficient in getting the job done, and thoroughly explained the process of our repair. They are friendly & kind, and you won’t regret trusting them to meet your plumbing needs!

Review 28 (2024-04-20 - Rating: 5)
They were able to come out the same day to fix my issue. Luis was professional and kept me informed on what he was doing. I would definitely use them again.

Review 29 (2023-10-06 - Rating: 5)
Called for an appointment and found they could come same day, what a great surprise. They guys came assessed what needed to be done went over cost and started to work. They cleared the very clogged drain in a short time. They were very courteous and professional. Even gave me a quote on some future work that I need to get done.

Review 30 (2020-07-14 - Rating: 5)
My wife and I was in need of a new sewage pump and a sump pump. We contacted Mr. Rooter and was able to schedule an appointment right away. The mechanics Kyle, and Andrew were great. They arrived to our home on-time and ready to work. They explained all details before starting the job and tested all products before leaving. They made sure we understood the warranties and how to get the best usage out of our pumps. Kyle and Andrew worked fast and efficient.Mr. Rooter has great prices and we will definitely use them again in the future if needed.

Review 31 (2022-12-27 - Rating: 5)
Kyle and Andrew were very professional and did a great job explaining the plumbing issue. The drain was cleared in a timely manner. They wore foot coverings and use towels to avoid making a mess. They used the camera to show me the grease build-up and explain how I can avoid future issues. Mr. Rooter was one of two companies that answered out of the seven I called in my area and they were able to come the soonest (within 10 hours of my call). I have no doubt recommending them and using them in the future.

Review 32 (2023-07-26 - Rating: 5)
Andrew and Kyle were very professional and worked with our family on a resolution and reasonable price for all the work we needed done. Our main bathroom is now fully functional and will certainly call them again if needed for more repairs.

Review 33 (2023-09-20 - Rating: 5)
On Saturday I had a major plumbing problem, (naturally the weekend) but I called them having used them a couple years ago.. their response was immediate… they found the problem and went to work…they were polite and answered every question..and told me in advance what they were doing and totally up front on the cost .. they cleaned up the mess in the basement and were very prompt to finish the job on Monday as they had to dig in front of the house to put in new pipe.. all that I can say is they nothing short of amazing!!!! Thank You!!

Review 34 (2023-10-19 - Rating: 5)
This is the best experience weve ever had with a plumber, correction - plumbers! Jerry and Konnor turned our somber and stressful day into a huge relief. Their happy and joked filled demeanor seriously lifted all our spirits while they bent over backwards to fix our issue. Low and behold....they did it! Pipes are tricky little things and they dug and zoomed around and made it happen. Theyll be on our list now forever to call if we have future issues. Thank you so much gentlemen, you did an excellent job and were really happy!

Review 35 (2023-06-16 - Rating: 5)
Kyle and Andrew did the work here. They did a fine job and stayed until they were satisfied with the results and made sure we were happy as well. I appreciated that. I would recommend this company and use it again myself as well. Nice work guys!

Review 36 (2024-06-25 - Rating: 5)
Mike did a fantastic job! He paid attention to detail and notified me of the progress in realtime. I would recommend Mr. Rooter to family and friends, as well as use them for future jobs as well!

Review 37 (2022-08-04 - Rating: 5)
I have never in my life written a review, good or bad, this is my first. Outstanding service,knowledgeable, professional, clean, and a fair price. We called them out twice, first for a sewer back up, Nathan was very experienced, took care of the problem. Then we had a toilet issue. It had not been installed properly by another plumber from another company and it was leaking from the bottom of the toilet. Kyle and his colleague came out and corrected the problem. After working with lots of different people/professions, it is difficult to find quality work these days. I am so impressed, both times. When you pay the bill you don’t feel like you just got screwed, and left wondering, did they really fix the problem? Not at all, I have complete confidence in their work! I just can’t say enough! Will definitely use them again, no question!

Review 38 (2023-04-21 - Rating: 5)
Have had Mr. Rooter here several times and they are always good about coming asap. Kyle and Andrew have come as a team and do great work. Specifically asked for them on our most recent visit. Best plumbers we have ever had.

Review 39 (2023-08-27 - Rating: 5)
Waking up to your Water Heater finally going out is a bummer!!! I had used Mr. Rooter before and was pleased by the professionalism and customer service that I will not call another Plumbing Company, as for my water heater. Phil sent out Jordan and Tommy to install a new water heater, of course the water heater I purchased was a lemon, without hesitation, Jordan and Tommy took apart the water heater they just installed, loaded it up and returned it, at 9pm, they came back and installed the 2nd new onestayed, finished, cleaned up with nothing less than a Professional attitude 👍 Phil, Jordan and Tommy are our heroes once again!!! Being a retired Bricklayer, its refreshing to see tradesmen take Pride in their Workmanship and Trade!!!! Thanks guys 👍 see you on my next project 🥳

Review 40 (2024-10-11 - Rating: 5)
Louie did a fantastic job helping me out with my situation and his partner helped as well thank you again

Review 41 (2024-01-14 - Rating: 5)
Jordan was very professional and customer friendly and polite. He came out got the job done. Jordan also followed up the next day to see if everything was good. Thank you Jordan.

Review 42 (2023-01-05 - Rating: 5)
We had a plumbing emergency at midnight, and not only did these guys answer their phone, they walked us through some immediate triage, and sent a team out to fix the issue. The team arrived earlier than expected (a good thing as it was already about 1am), they were very helpful and got the emergency taken care of. Id highly recommend and will definitely use again!

Review 43 (2022-09-21 - Rating: 5)
Kyle and Andrew showed up and talked through options to repair/replace toilet and the shower drain. After discussing the different options I was able to pick what worked best for me (in this case a toilet repair and drain rod). They were able to source the toilet, replace what was needed, and cleared the drain very quickly. They even took the old toilet which made it easier for me. Very professional, knowledgeable, and skilled. Thank you.

Review 44 (2023-06-14 - Rating: 5)
Mr Rooter Plumbing of McHenry were very pleasant to work with. they helped us with all our needs and cleaned everything up before leaving. We received a call the following day to see if we had any concerns. We would highly recommend this company for your plumbing needs

Review 45 (2023-08-16 - Rating: 5)
Jordan was so nice and fixed our clogged toilet drain in less than 10 minutes! He was highly knowledgeable and explained things to me to my understanding. We will be using Mr. Rooter for future services going forward. Thank you Jordan!!

Review 46 (2022-12-22 - Rating: 5)
Nathan and his crew just completed a total re-piping of the main line and other issues in our house. Amazing isn’t a big enough word for all that these guys did for us. Nathan was communicative, on time, caring, sensitive to the fact that I have my elderly parents here, super aware of how cutting into our foundation in the finished basement was very stressful… He and his crew were kind, great senses of humor and went above and beyond for us. They cleaned the entire basement and the yard where all the digging took place. I cannot say enough nice things about Nathan and his wonderful crew. He even brought carrots for my horses!! Incredible experience and very very grateful for the kindness!!

Review 47 (2023-12-04 - Rating: 5)
Called on a Sunday afternoon at 4pm after our attempts to root out a clogged kitchen sink failed. Jordan was there within an hour and cleared it out in under

Review 48 (2024-02-20 - Rating: 5)
Jordan was great! He is very knowledgeable and the company’s prices are the best I’ve ever seen. Regardless of the repair cost, you can be rest assured you are in good hands.

Review 49 (2023-10-10 - Rating: 5)
Wonderful job installing a water heater. Up front and extremely good price and quick service. Communication was excellent and will definitely use again if need be and recommend giving them a try.

Review 50 (2022-09-21 - Rating: 5)
Kyle and Andrew came out on the same day and made an installation of our new water heater. They were very friendly, very professional and very thorough. While no one looks forward to a plumbing emergency, I’ll definitely be calling on Kyle and Andrew again.

Review 51 (2022-12-28 - Rating: 5)
Called Mister Rooter when we had frozen pipes over the holiday weekend. Kyle and Andrew came out isolated a broken pipe and thawed our supply pipe from the well. Would definitely recommend their services. Very professional and hard working!!

Review 52 (2021-04-01 - Rating: 5)
We had a leak in a kitchen pipe late at night. Kyle was able to respond faster than we thought. He was professional, explained the repair needed and options in case more work was required, and explained the charges. We are so happy we called them and will use them in the future for our plumbing needs! Highly recommended

Review 53 (2024-08-22 - Rating: 5)
Jordan was on time, very friendly and informative. He did an excellent job.

Review 54 (2024-09-17 - Rating: 5)
Fixed our very old faulty water heater venting. Cleaned out vent and added new pipe(not 90 degree angle pipe like we had).

Review 55 (2023-01-18 - Rating: 4)
Team was very responsive to our water heater going out. Promptly helped us with coming out on the weekend, handling the warranty and installation of our replacement unit. Very professional, did a great job and would recommend.

Review 56 (2024-01-28 - Rating: 5)
Responded super fast, came out immediately. The 2 men were very professional, polite, and explained everything they were doing every step of the way. They perfectly resolved my issue.

Review 57 (2021-06-08 - Rating: 5)
Update. Second review: Since we can only leave one review. We had the same company out again, this time Killian was with Kyle. They installed a water heater in no time. Phenomenal job, fast, professional. Highly recommended.First Review: Kyle and Andrew where fast, professional and did a solid job fixing our drains. Very happy with the job and company. Highly recommended.

Review 58 (2023-04-07 - Rating: 5)
Kyle and Andrew came to change my bad hot water heater, they did a wonderful job, were very professional.

Review 59 (2023-09-25 - Rating: 5)
Jordan was my plumbing tech, great guy came right out and fixed the problem top-notch service. Double checked all his work just to make sure our drains were flowing clear thanks again Jordan great job.

Review 60 (2020-12-05 - Rating: 5)
I entered my initial request online one evening and was contacted via phone the next morning. Mr Rooter McHenry accommodated my requested date and time. Kyle was the Plumber assigned to my request. He came out and gave a reasonable quote and did the work directly following. Kyle was awesome. He explained everything and did a great job. We will entrust all our future plumbing needs to Mr Rooter McHenry.

Review 61 (2019-03-16 - Rating: 5)
Kyle & Andrew did a fantastic job. They were punctual, professional and took the time to explain to me the process of what our plumbing required. I felt as though the services were priced Fairly as well. Super happy with their service and will be certainly calling them again with any of our future plumbing needs.

Review 62 (2020-06-11 - Rating: 5)
I manage a dozen of rental properties and have always had trouble finding professional, reliable, trustworthy and fairly priced plumbers. I’ve tried over 20 different plumbing companies over the years only to find them unreliable or extremely expensive. That’s until I’ve found Kyle and Jeff from Mr. Rooter Mchenry!! Kyle came out right away, within an hour after I called them. He fixed my laundry drain backup issues within an hour after arrival and even tightened my loose pipe for me. He was very patient when answering all my questions and was extremely knowledgeable. Jeff is the owner and was also extremely helpful when I asked him about my other property’s plumbing issues even though he doesn’t service that area. Jeff even recommended a less expensive solution to my issue when no other plumbing companies have mentioned to me! They will be on my speed dial from now on thank you guys so much!

Review 63 (2023-01-27 - Rating: 5)
We used this business for my dad, as he was having plumbing issues. They had someone out within the hour to access the situation. What seemed like a HUGE job was completed by mid afternoon the following day. Jordan, Jerry, Garret & Delan did a great job and we definitely recommend this business! Thank you!

Review 64 (2020-01-15 - Rating: 5)
I had a problem with my water heater late Saturday night. I called Mr Rooter and they sent Kyle out. He was there right away, and reviewed my options. He then came out Sunday AM and installed my new water heater. The price was good, and Kyles quality is great. I will call to use Kyle again next time I need plumbing work done.

Review 65 (2023-09-26 - Rating: 5)
A water pipe cracked early on a Sunday morning, they had someone to my house within a hour. The person who answered the phone was kind and polite, and Mr. Birchall the plumber was professional and figured out the crazy problem very fast. I would defintly call them again, if I needed a plumber.

Review 66 (2019-07-24 - Rating: 5)
Kyle came out to install a new line for our sump pump. He made a quick assessment of the problem and made improvements to our drainage line. Overall he was very thorough and completed the job within a couple hours. Very knowledgeable and professional. Would definitely use them again

Review 67 (2019-03-08 - Rating: 5)
Kyle came out not once but twice to help fix my backup issues. They were busy and still made time to fit me into the schedule. Kyle was very professional and easy going. This is the only company we call to come out to our house. They work with our landlord for payment as well.

Review 68 (2023-07-19 - Rating: 5)
Called to have hot water heater replaced. Crew came out, provided quote and did an excellent job replacing current unit. Explained work performed, its operation, and warranty/maintenance info. Big thanks for a job well done!!

Review 69 (2019-03-22 - Rating: 5)
Kyle was professional and courteous. The company immediately responded and worked around my busy schedule which was often after normal business hours. Kyle was always on time which I appreciated very much and would inform me on what he was doing and why. Kyle will be the person I call in the future and I will confidently refer him whenever the opportunity presents itself.

Review 70 (2019-07-22 - Rating: 5)
Kyle and Ali were great. Very nice guys, clean and professional. Diagnosed the problem within minutes and replaced my ejector pump that was located in a tight area which saved me on having to remove a lot of drywall for access. I would definitely call them out again.

Review 71 (2023-02-03 - Rating: 5)
Called in an emergency. Got to our house within the hour, had all necessary materials on the truck. Kyle,the plumbing tech, did all of the repairs in a very timely fashion and went out of his way to be the cleanest plumber I have ever seen.

Review 72 (2019-08-04 - Rating: 5)
Kyle was awesome! We had a late night issue and he was able to fix it quickly and effectively. After assessing the problem he had it cleared out in no time and he made sure we had all our questions and concerns addressed. Definitely will be using him and Mr. Rooter again in the future.

Review 73 (2019-11-14 - Rating: 5)
I had an absolute awesome experience with Kyle and Andrew. They came to my home within an hour of my original call and had everything finished in about 3 hours. I will definitely be calling them the next time I have an issue. Thanks so much for all your hard work. I really appreciate it.

Review 74 (2020-08-06 - Rating: 5)
We had the drain in our bath tub clog up, so I called in the morning to see if someone could come out that day. Kyle was there within 3 hours and had the clog fixed and the bathtub working in like 10 minutes! He explained to me what he was going to do first, how much it would cost, and the best and worst case scenarios, so I felt very informed before they even began working. He also gave me estimates on 2 additional plumbing issues/matters in my home that I mentioned and explained how he would potentially address those, even though that was not part of the service call (and he was not pushy about it either). I will never call anyone else for my plumbing issues ever again! So impressed with their knowledge, professionalism and responsiveness.

Review 75 (2023-10-17 - Rating: 5)
I was getting ready tohave a large family dinner and had a clogged pipe. I called Mr Rooter and they came right out. Very nice and friendly staff. Responded quickly. Would recommend to anyone.

Review 76 (2020-01-15 - Rating: 5)
We can’t say enough good about the professionalism of team members, Kyle and Andrew. We had many plumbers at our home and they are by far the most qualified to do any plumbing job. Both expressed a strong work ethic, a politeness which is a rarity these days. In addition, they both possess a timeliness in accomplishing the job regardless of how extremely difficult the task was. In closing, my husband and I were so impressed how they took such pride in their task and cleaned up all work areas thoroughly. This company’s employees Kyle and Andrew were exceptional and should be recognized. We definitely will be return customers.

Review 77 (2021-05-12 - Rating: 5)
Kyle and Andrew came to help us with a plumbing nightmare we have been dealing with. They were extremely knowledgeable and quick to get the job done right! Super thankful for their help. We will be using this company in the future and recommending to friends and family! Thank you!!

Review 78 (2019-11-16 - Rating: 5)
Kyle and Andrew came to fix an issue with our toilet yesterday. They were extremely knowledgeable, polite, and professional. They did the job is a timely manner. I would highly recommend using them!

Review 79 (2022-08-24 - Rating: 5)
Out toilet and sewer backed up and made a mess. I called Mister Rooter and they came out the same day. Nathan was extremely patient and courteous and explained everything clearly and honestly. He was most helpful and carefully answered all of our many questions. He and Lou are great guys and did an excellent job. I give Mister Rooter my highest recommendation.

Review 80 (2020-08-10 - Rating: 5)
We just moved into a new house and had a sewer backup in our basement the sewer was completely collapsed and the pipe was disintegrated. The crew from Mr Rooter went above and beyond Kyle and Andrew worked long hours and never complained it was a big job because the entire pipe from house to road had to be replaced. Nate was a big help also and Everyone we dealt with was extremely professional. Thank you Kyle and Andrew for being so kind and working so hard to complete our job. I would recommend Mr Rooter to everyone.

Review 81 (2018-03-28 - Rating: 5)
I am very impressed with the professionalism and very satisfied with the services provided. Jeff was able to assign someone to come to my house in an hour. Robert who performed the job and fixed the ejector pump issues and was excellent, have very good personality and very straight-forward explaining what needs to be done and the cost. I will recommend Mr. Rooter to friends and relatives anytime.

Review 82 (2020-01-16 - Rating: 4)
Kyle and Andrew were able to install my toilet and sink in a timely manner. They we’re knowledgeable and friendly and did everything they said they would do to make sure the job was done right. Will definitely be using them for any more of my plumbing needs.

Review 83 (2021-12-07 - Rating: 5)
Kyle and Andrew were great! They definitely knew their stuff! We needed our sink/drain fixed asap since we had out of town guests staying with us and couldn’t be without our kitchen sink for long. They were able to resolve our issue…and on a Sunday! Mr. Rooter’s flat rate charges are a blessing!!! Kyle and Andrew answered all our questions and offered suggestions for preventing issues in the future. Andrew stated he felt part of the pipe needed to be addressed and they took care of that too! Proactive, honest, and affordable! What more can you ask for? We would definitely use them again.

Review 84 (2023-09-07 - Rating: 5)
Nate and Killian were great. Super speedy.I just had another issue and Kyle and Andrew came out. They were really nice guys and were able to get my toilet fixed surprisingly quick.

Review 85 (2019-06-21 - Rating: 5)
Top notch service! I had a clogged drain, and nothing I bought in store helped. Called Mr. Rooter and they came to our house within a few hours of calling. Very professional and knowledgeable, they had the drain unclogged in no time. I highly recommend them!Thanks again Kyle to you and your colleague for the fantastic service!

Review 86 (2023-04-03 - Rating: 5)
I called on a Sunday and Kyle and Andrew came out within a few hours! They were able to unclog my drain and show me the cause. They were professional and very knowledgeable.

Review 87 (2021-05-25 - Rating: 5)
Nathan, Killian, Chuey, Vinnie, and Kyle did a great job on diagnosing and repairing my sewer issue. Even with a couple unforseen issues, the guys did a great job and kept me informed the entire time. They all went above and beyond to help my family. I couldnt have asked for anything better. I would recommend Mr. Rooter to all my family and friends.

Review 88 (2020-07-08 - Rating: 5)
Jeff came out to our new property that has a well and was able to share some really helpful information to us as first time well owners. He was a little late for the appointment (10-15 minutes) however the overall experience was great. He was friendly, informative and really helped point us in the right direction for the next steps for our specific needs. He has a lot of experience so we will definitely keep him in mind for any of our future needs. Thanks, Jeff!

Review 89 (2020-11-17 - Rating: 5)
Kyle and Andrew came to help a leaky pipe a few months ago and really helped us out. I am not knowledgeable in anything related to this business, so I definitely asked a lot of questions and they were able to answer them in a way that made sense to me. I kept their card and called them a today to help get roots out of my pipes. Again, I asked lots of questions that didn’t bother them and they answered them well. Good people. Good work. If anything else happens with our house, I’ll give these guys a call. Thanks for the help.

Review 90 (2022-03-24 - Rating: 5)
Kyle and Andrew did fantastic work. Showed up earlier than expected and replaced our faulty sump pump very fast, right before we got a bunch of rain! I would definitely recommend this company and specifically these two for anyone’s plumbing needs!

Review 91 (2020-11-03 - Rating: 5)
Water heater started leaking and I called MrRooter, who had done the installation four years ago. Kyle came out and determined it needed to be replaced under the 6 year AO Smith warranty. He lodged a claim with the manufacturer and got the new replacement from a local supplier in Johnsburg. I had to cover labor, but the new heater was covered by the manufacturer. Kyle did a great job, explained everything, was clear in his communication, very professional and quick. I called the original service call in at night, MrRooter had hot water up and running next day. Great turnaround and quick response - thats why the labor seems expensive, but responsiveness, quality, reliability is what you pay for. Appreciate Kyles professionalism, friendliness and promptness.

Review 92 (2022-04-12 - Rating: 5)
We had Kyle and Andrew upgrade and install a new shower valve, head and faucet a month ago- they did a great job!Two weeks later we had a completely separate emergency and our main drain pipe clogged and overflowed. Within 2 hours of calling Nate N. and his crew showed up. We determined the problem and a large amount of construction and new piping was required. Top notch service, worked their butts off for a fair price and we not only highly recommend but will be using Mr. Rooter from now on!

Review 93 (2020-01-20 - Rating: 5)
Kyle showed up when we expected him. Very polite and professional and explained very well what had Happened with our kitchen sink back up. He fixed it promptly. The cost was reasonable as well. Would recommend.

Review 94 (2021-09-29 - Rating: 5)
My water heater needed to be replaced. Kyle and Andrew arrived on time, got the job done quickly, cleaned up any mess that was made and were on their way. Both were professional and polite. I wont hesitate to call Mr Rooter for future plumbing needs. Thanks for a job well done.

Review 95 (2020-07-30 - Rating: 5)
I had a great experience today with Mr. Rooter Plumbing of McHenry. I called for a water back up in my basement and got nearly immediate service. Nathan, their plumber, came by to diagnose and fix my sump pump which apparently stopped working and water was backing up. He had everything he needed right in his truck luckily and from the time I called to the time the job was completed was 2 hours max. Thank you again for your work! We will be sure to call for any other work in the future.

Review 96 (2021-03-13 - Rating: 5)
Andrew and Kyle have helped us numerous times and have done such a wonderful job. Mr Rooter stands behind their work and is all about customer satisfaction and quality work. I would recommend Mr Rooter to the highest and would not use anyone else for our household needs

Review 97 (2022-11-10 - Rating: 5)
I had a failed main water shut off valve, it was stuck partially open. The guys came and assessed the work, completed the job the next day. Great job done! The new valves look great and everything looks amazing!!

Review 98 (2020-01-24 - Rating: 5)
Kyle and Andrew were very professional and completed the job in a timely manner. They explained each step of the process to help me understand what would be done. Prices were discussed prior to work being done. Very personable and friendly!

Review 99 (2019-11-17 - Rating: 5)
After having a bad backup last night, Kyle and Andrew came today and helped us out a ton. They were courteous and even put on their shoe covers right away. They were very thorough and found a solution that three other plumbers could not when a similar thing happened two years ago.I wouldn’t hesitate to call them out for any future needs. Thanks guys!

Review 100 (2020-06-12 - Rating: 5)
Very quick response to my plumbing needs! Very quick and professional work also! Kyle was very professional, quick and extremely helpful in telling me what I can do to help prevent future issues, he also suggested maintenance for my water softener, which will keep the iron in our water from buildup, i really appreciated that from him.Thank you Kyle!

Review 101 (2020-01-07 - Rating: 5)
Andrew and Kyle showed up exactly on time and immediately got to work to figure out what the problem was. They had it diagnosed within five minutes and knew exactly how to fix it easily and without fuss. They were quick, professional and courteous and I highly recommend both of them!

Review 102 (2020-06-11 - Rating: 5)
Kyle arrived on time and provided us with a quote before he started the repair. Weve had an ongoing issue with sink leakage. He fixed it quickly and took the time to explain what the issues were. Highly recommend them.

Review 103 (2019-11-11 - Rating: 5)
Kyle and Andrew were great. Fixed my kitchen sink and fixed what someone else messed up. It was less then 2 hours between the time I called for help and the time my sink was fixed. They did an awesome job!

Review 104 (2022-10-27 - Rating: 5)
Called at 4 a.m. and was greeted pleasantly. I explained about the back up for drain problem and was given an 8:30 a.m arrival time to do the work. Very pleased with the efficiency of work done by crew.I would highly recommend Mr. Rooter.

Review 105 (2020-07-01 - Rating: 5)
Great work done fixing a bathtub that wouldn’t drain properly. Good experience, quick to respond to my request and quick to provide a competitive quote for the job. They were able to come out 1 day after I called and also provided a 15% lifetime discount with the work which was done quickly and accurately. I would recommend them.

Review 106 (2021-10-14 - Rating: 5)
Andrew and Kyle have helped me in the past and they showed up today early and did what they had to do to help me with my filtration system! I absolutely love these guys! And would have nobody else fix my plumbing issues but them! I cant say enough how professional they were how above and beyond they were and as usual they hooked me up by making sure that everything was stabilized and done properly! Thank you so much Andrew and Kyle I love you guys and would recommend this company and these particular technicians to anyone in need 💯💯🤗😁👍💜

Review 107 (2022-02-10 - Rating: 5)
Very kind, curtious gentlemen. Kyle and Andrew were courteous and professional. The care and dedication they show for my home as well as my Plumbing problem is spot on! They were focused and got the job done quickly and cleaned everything up very nicely. We felt the price was a little high but we were happy nonetheless. Id call Mr. Rooter many times over and Id request Kyle and Andrew when the need arises.Brenda in the office is a ROCKSTAR! She makes the magic of getting a crew out to you as quickly as possible happen! What a GREAT group in the office and in the field!

Review 108 (2020-02-19 - Rating: 5)
Kyle and Andrew were excellent. I called they came right and fixed my leak. They did a great job and I would use them again and recommend them to any one that has a plumbing issue. Very happy 😁

Review 109 (2023-07-06 - Rating: 5)
Very precessional, they were on time, experienced, gave a fair price. Straightforward, I didn’t feel like they were trying to sell me on anything or pressure me into services.Called and they came out same day for an estimate.

Review 110 (2021-03-11 - Rating: 5)
STOP LOOKING FOR A PLUMBER! Kyle and Andrew are the ones you NEED. Im in a horrible situation with my home (sewage issue, destruction in my home, no kitchen or laundry room right now). They came out QUICK and found the issue (replaced sewer pipe outside, that was just 1 job out of 3 they did). These guys dont mess around, HARD WORKING from start to finish. Why would you gamble on a different company? Ive learned from my mistakes being ripped off by other companies. Mr. Rooter just got themselves a NEW LOYAL CUSTOMER! I want to share my experience with others. Your home is your investment, they took care of it as if it was there own home. What more can I ask for? Thank You so much for everything!!!

Review 111 (2020-01-15 - Rating: 5)
We had water in our basement and we didn’t know who to call at 3 am...so glad we called Mr. Rooter. Kyle came and after assessing our situation got to work! Its very refreshing to find people you can trust to take care of business. Very thankful for a job well done!!! Highly recommended!

Review 112 (2023-10-17 - Rating: 5)
We had Mr Rooter of McHenry replace our water heater. They were prompt and professional. Did a great job very reasonable

Review 113 (2017-04-16 - Rating: 5)
Had a minor flood at 9pm in the evening and called Mr.Rooter and they were there within the hour and fixed the problem. Had to call again a few days later and again they were there within the hour and everything is running fine. Their technicians are very thorough and professional even disinfecting everything before they leave. Their prices are all done at a flat rate and are very reasonable no worries on how many hours it takes on a job at a high hourly rate for plumbing. Highly recommend them for all your plumbing needs you wont be sorry.

Review 114 (2019-11-20 - Rating: 5)
I had a plumbing emergency at an odd hour, under odd circumstances, and I was afraid that the bad situation would only get worse. To my surprise, Mr. Rooter sent out their top two guys (Kyle and Andrew) to fix the problem in no time. They arrived early, finished the job quickly, and the price was very reasonable. I havent seen a plumbing super-duo like this since Mario and Luigi. They are the sons Ill never have.

Review 115 (2018-04-05 - Rating: 5)
I highly recommend Mr Rooter for Plumbing services. We learned that our subpump and back up were not working. A technician came out the next day to give us an estimate and we had to have the whole system replaced. It was not a planned expense but they fixed the system same day at a cost that was acceptable based on research of the national average. The 2 techs were very professional. They also inspected our other pipes in the basement and found an obvious leak that we had overlooked. I called again for service and Robert Bailey came out to fix the issue. A fitting needed to be replaced on our water tank. I was very concerned about price and wanted to stick to the original estimate we were given the week before. Robert replaced the fitting, giving me peace of mind, and were not charged extra for any other work that didnt need to be immediately addressed. Both experiences with this company were terrific, and trustworthy. I would 100% use this company in the future. (hopefully not too soon).

Review 116 (2022-02-03 - Rating: 5)
We used Mr. Rooter for a significant plumbing issue last year and have used them twice since then. They are very professional, courteous, and hard working. Their one plumber in particular, Kyle, is excellent.

Review 117 (2018-08-09 - Rating: 5)
I would highly recommend this company! They have been out a few times in the past few months for various issues I have had. The last being a large job. The crew is great! Robert, Andrew, Kyle and a young man (I did not get his name) were very personable and did great work! When the city inspector came out and said they did beautiful work

Review 118 (2019-07-21 - Rating: 5)
Kyle was awesome! He showed up quickly and got right to work. He answered all of questions and gave us tips on how to keep the issue from reoccurring. Highly recommend and will be our go-to plumber going forward!

Review 119 (2022-01-30 - Rating: 5)
I needed some pipes moved due to freezing in a crawl space. Kyle and his partner were very professional and very knowledgeable and got the job done on a very good time line. Very good job and I will call them again if I need anything else done.Thank you both for a job well done.

Review 120 (2019-07-06 - Rating: 5)
Came early the next morning, prompt and professional, answered all of my questions and installed same day. Did an excellent job, cleaned up well after they were done. Reasonable prices. Kyle was great!

Review 121 (2021-02-10 - Rating: 5)
Kyle and his co-workers were on time and very professional. I explained what I was looking for and they gave me there professional opinion. The repair was done successfully and we are very happy we called. Will recommend Mr. Rooter in the future.

Review 122 (2023-05-12 - Rating: 5)
Great service, fast, professional. Shout out to Andrew and Kyle who came to my house to do the work. Very friendly and let me ask a bunch of questions about everything they were doing!

Review 123 (2019-10-14 - Rating: 5)
Called Mr Rooter on a Friday afternoon to address a leak in my kitchen I couldn’t find the source of. Jeff came out that afternoon and was able to find the leak and fix it super quickly. He explained everything very well and the price was much lower than I expected. I highly recommend them!

Review 124 (2023-08-31 - Rating: 5)
God sent them at a critical time to assist with getting my sewage line repaired. Mr. Rooter went above and beyond to help my family I recommend them to anybody, Mr. Rooter for showing up for my family in our time of need.

Review 125 (2017-01-28 - Rating: 5)
We had leakage coming from our upstairs toilet to our basement. Nothing major but definitely needing to get fixed ASAP. They were extremely nice and helpful over the phone and had someone out within 45 minutes to inspect the situation. It was actually the owner - Jeff- and he was so helpful and communicated all the problems through the entire fix. He had to come back a few hours later but showed up even earlier than he expected! :) He checked out multiple things that didnt even pertain to the original problem and gave us some great tips with some potential plumbing issues we might have in the future as well as general water tips with having city water in our area and a septic system. I would reccomend Jeff and is crew to anyone looking for a great and honest plumber in this area!

Review 126 (2019-06-06 - Rating: 5)
Adam with Mr. Rooter did a fantastic Job! I had a hose bib that was gushing an insane amount of water... gave him a call and he was here in short order to cap off the line. The next day he installed a new hose bib and and it’s back to better than new condition! Thanks Adam!

Review 127 (2019-03-26 - Rating: 5)
Kyle and Andrew did a nice job and negotiated a fair price. They were very responsive and gave me frequent updates on their progress. Kyle was very knowledgeable about the specific issue.

Review 128 (2023-09-19 - Rating: 5)
Had a blocked kitchen sink on a Sunday. They came out with an hour of our call, quickly fixed the problem and were very pleasant and professional. Definitely recommend.

Review 129 (2021-09-11 - Rating: 5)
Kyle did a grear job installing shut off valves that needed to be replaced in order for my new washer to work. He also set up my new washer to work so I did not have to wait a week for Best Buy to come back to do.Very friendly and professional. Will call again if I need other plumbing work!

Review 130 (2017-01-30 - Rating: 5)
Plumber was timely, knowledgeable, professional, and friendly. He used boot covers to keep the house clean and left the work area cleaner than it was when he began.The price quoted was accurate, and lower than competitions, They didnt attempt to up-sell me.The plumber encouraged me to review his licensure, and educated me on everything about our new water heater I wasnt sure about.Highly recommended!!

Review 131 (2020-02-11 - Rating: 4)
Kyle and Andrew were very responsive and professional and were able to reservice our main water line within the timeline promised. They are committed to quality work and a positive experience for their customers.

Review 132 (2021-09-29 - Rating: 5)
They were very communicative, professional and very knowledgeable. Kyle and Andrew were also very personable while explaining the repair on our water heater. Highly Recommend!

Review 133 (2021-06-28 - Rating: 5)
Our Ejector pump was not working causing a backup in our shower and drain pipes in our basement. We called Mr Rooter on a Sunday and Nate and Killian came and fixed our problem within hours. Wonderful service, very honest and professional. Thank you for your help. We would have flooded our basement if it were for you guys and your timely service!

Review 134 (2023-01-11 - Rating: 5)
Kyle and Andrew made excellent recommendations and did great work. They also installed a new water heater for us last year. Would highly recommend them.

Review 135 (2017-11-17 - Rating: 5)
We had a hard time finding someone to fix our gas line to our fireplace and when I went one line I could not believe all the things they do. I called and they had someone come out that day. They took pictures and gave me a quote the same day. Brad was the gentleman that came and fixed the line and was able to run it high enough in the ceiling so we were able to put up a real ceiling, he also put in 2 shut off valves as a precaution. He cleaned up after the job. I will be using them again when we start remodeling the next floor of our house. Price was fair for the complex work he did, it was not an easy job. Thank you again Brad for the great work.

Review 136 (2020-06-17 - Rating: 5)
Very pleasant experience from the first phone call. No one enjoys the hassle of plumbing repairs, but Kyle and Andrew as a crew exemplified promptness, professionalism and a stress free experience. Thank you for your team ... they went above and beyond!

Review 137 (2021-08-10 - Rating: 5)
The technician Kyle who installed my new water heater did a fantastic job. He was very professional, explaining everything thoroughly, and completed the work quickly. I would definitely recommend Kyle and Mr Rooter of McHenry

Review 138 (2021-03-13 - Rating: 5)
Kyle, Andrew, and Killian were amazing. Honest and hardworking. Very friendly and knowledgeable. They responded to my emergency fixes immediately. I couldnt have asked for better service.

Review 139 (2020-01-31 - Rating: 5)
Our water heater cracked and Mr. Rooter had a team here within just a couple hours. Kyle and Andrew were curtious and friendly. They diagnosed the issue, installed the new water heater, and removed the old one all within a couple hours!

Review 140 (2019-11-19 - Rating: 5)
Kyle and Andrew were at my house within 10 minutes of the service call. They were very knowledgeable, kind, honest and even wore shoe covers in my home. I will use them for my next plumbing need.

Review 141 (2021-10-08 - Rating: 5)
I called Mr. Rooter for a large leak from one of my pipes in my basement. Within less than an hour Nathan from Mr. Rooter arrived on the scene. He ran a number of different checks and was able to pinpoint and repair the problem quickly and also gave feedback on what most likely caused it and how to prevent it from happening again. He was awesome to work with and saved my family from what could have been an even larger problem if he hadnt arrived when he did.

Review 142 (2021-03-07 - Rating: 5)
Fast and efficient and, Andrew and Kyle, showed me what they were seeing. as they inspected the pipes. We found that I dropped a piece of HVAC ducting foil tape into the sewer pipes before putting in my basement bathroom. Then they blasted it out. Great work Kyle and Andrew on a Friday evening!

Review 143 (2022-06-21 - Rating: 5)
I called the morning we knew something was wrong with our sump pump. They got there within 3 hours. Kyle knew exactly what to do to fix it. Problem solved! We were very pleased with the service we received!

Review 144 (2018-05-26 - Rating: 5)
Had a pipe backed up and Mr. Rooter came out. Robert from Mr. Rooter was very professional and polite. I can tell he cares about his customers. They fixed my problems explained to me what was happening and gave me choices. Id use them again.

Review 145 (2020-05-11 - Rating: 5)
Kyle and Andrew were prompt on arrival, and fixed my clogged sewer line in a timely manner. Both were professional and knowledgeable. Id use their services again, and would recommend them to others.

Review 146 (2018-05-26 - Rating: 5)
I noticed earlier today that the ceiling on the main floor had some discoloration. I inspected it further and realized there was a leak coming from a bathroom on the 2nd floor. I called Mr. Rooter and they sent someone within 4 hours to take care of the issue. Brian showed up and was very professional and friendly. After diagnosing the problem, he made sure to give us the exact amount everything would cost so there wouldnt be any surprises. Brian mentioned a cost savings plan, called The Advantage Plan with a one time fee. The plan is a great, and has some awesome benefits. Not only did he take care of the issue but he also saved us a lot of money. I am very impressed with Brian and Mr. Rooter.

Review 147 (2021-08-19 - Rating: 5)
A big thank you to Kyle and Andrew for a sink installation. They were busy for the day but took the time out to come back and do the job at the end of their day. I was so appreciative and impressed at how amazing their work is. They are so knowledgeable, professional and personable! I highly recommend them and their company. I will never go elsewhere. Thank you again!

Review 148 (2022-01-11 - Rating: 5)
Nathan, Shane and nick were fantastic and very professional. got me up and running so fast from major sewer line damage. another company told me I wouldnt have plumbing until spring but these guys handled it to perfection. cant say enough nice things about mr rooter.

Review 149 (2019-05-10 - Rating: 5)
I had problems with my plumbing and I had no idea what to do. I checked the yellow pages and figured I would give Mr. Rooter a try. They sent a technician named Adam to my home. He was up front and straight forward and willing to answer any of my questions during the whole ordeal. They gave me a fair price for the job that had to be done. And more importantly understand that I am not made of money. And again Adam I appreciate your hard work to make everything right and especially working with me. Thank you all very much for all your help and everything you did.

Review 150 (2019-11-30 - Rating: 5)
We had to get help ASAP for an emergency. There was a blockage causing any water drained/flushed to come up the basement floor drain. Causing flooding, fast. Adam and Andrew were here quickly, explained everything well, and fixed our backed up pipes. Grateful for them coming out in the middle of the night, being efficient, and getting out plumbing back to working order fast!

Review 151 (2019-04-24 - Rating: 5)
Kyle was very knowledgeable and professional. He walked us through every step of our repairs and addressed all the concerns we had with the issues in our house. I highly recommend using this company.

Review 152 (2019-08-06 - Rating: 5)
The guys were great, fixing the plumbing, cleaning up the mess, getting it moving as quickly as possible. I called on a Sunday evening with sewer water in the basement. They came out and started working right away.Great service, comparable pricing, and available when we needed them! ❤️💙💜🧡💚💐 thanks guys, you rock!

Review 153 (2017-09-18 - Rating: 5)
Working with Mr. Rooter felt like family. Major plumbing job and they were great to work with. Up front and explained everything. Great work, great price, and fantastic people. If we ever need plumbing again, we are calling Mr. Rooter!

Review 154 (2022-06-22 - Rating: 4)
Able to unclog our sewer pipe and clean out the roots causing the issues. Appreciated the education about the cause and the options provided for future fixes. Also appreciated them coming 1st thing on a Saturday morning. Kyle was great.Edit: We had to call again a week later to come back and clean it out again as there was another backup on the same pipe. It seemed they were not so happy having to come back on a weekend, blaming it on the roots. Thankfully it was free, but I didnt have the best feeling about it. I am not knowledgeable about this in any way, but it seemed they could have been a bit more thorough the first time.

Review 155 (2019-09-25 - Rating: 5)
Kyle from Mr. Rooter came exactly on time, located the issue, and fixed everything in no time flat. He also looked over the piping and gave suggestions to help prevent future issues. Overall, very happy with the experience. 5/5

Review 156 (2019-11-25 - Rating: 5)
Kyle was very knowledgeable and very quick to install a toliet. They also came out immediately when my pipes burst on a Sunday when no other plumber would. I would recommend their service

Review 157 (2016-01-20 - Rating: 5)
I came home from vacation and my water heater went out. I called Mr Rooter in Mchenry and they came out and fixed the problem within the hour. It was great service, they were friendly and efficient. It was at a very fair price also. I would highly recommend this company and this particular Mr. Rooter. Thank you Jeff.

Review 158 (2024-12-10 - Rating: 5)
Team that came to house were professional and quickly diagnosed the problem.

Review 159 (2021-07-06 - Rating: 5)
I called Monday 7/5 (yes a holiday) they were at my house with in the hour and fixed my kitchen sink plumbing in about 20 minutes. I figured I was going to pay an arm and a leg since it was an emergency and was pleasantly surprised at the final number. Kyle and Andrew were both very professional and did an amazing job. I will be calling them when it’s time for my bathroom plumbing!!!

Review 160 (2014-08-01 - Rating: 5)
The service was great. They came to unclogged a drain that must of been clogged with saw dust plastic and all sorts of gunk. Initially having a hard time due to how long its been clogged but kept right at it. They successfully unclogged the main shop drain which might I add tried renting a plumbers snake to do the job my self and got no where. Like I said Jeff and team handled the issue and was successful. Great job guys!!!

Review 161 (2019-11-29 - Rating: 5)
This is the second time Kyle’s helped us out with a plumbing issue. Knowledgeable, and honest feedback and pricing. Helped me make a decision on how to fix my garbage disposal with out spending a fortune. Thanks Kyle!

Review 162 (2019-11-25 - Rating: 5)
Our emergency was quickly responded to and professionally remedied. The service fee was reasonable. We can confidently recommend Mr Rooter and will look to them again should a need arise.

Review 163 (2022-03-08 - Rating: 5)
Previously, I used this company to repair a leak in the shower drain. I was very satisfied with their work and they made sound recommendations about repairs that would assure a better result in the future.Then I called them out to replace a pump in the basement ejector system. They were prompt, competent, courteous and efficient.I have since needed to call these fellows a third time and again they came out promptly and repaired a pipe that had a rupture in it. They offered me alternatives all of which would resolve the problem and allowed me to choose which way to go. As usual, they were quick and professional, cleaned up after themselves and did a competent job.

Review 164 (2018-12-22 - Rating: 5)
Adam and Andrew came out and assessed our situation promptly. Their service and professionalism was amazing, and they solved our issues immediately. Would recommend their services and will definitely be using again.

Review 165 (2020-06-24 - Rating: 5)
Andrew B. came to perform a service that took only minutes to complete. The work I needed was minor, but there were no pushes to do more work or other high costs sometimes contractors try to pass on to their customers. Andrew was very friendly and knowledgeable!

Review 166 (2018-03-23 - Rating: 5)
I had a new sump pump discharge line installed by Mr. Rooter yesterday. The crew was professional and updated me on their progress as the job was completed. The price was fair and the workmanship was top notch.

Review 167 (2024-07-24 - Rating: 5)
Luis did a lovely job replacing the water heater parts.

Review 168 (2023-07-06 - Rating: 5)
Service gentleman were really cool and professional. Installed our new water heater in a few hours. Highly recommend!

Review 169 (2019-09-13 - Rating: 5)
I had Adam come out and replace my cartridge in my shower. I tried last night for about four hours and just could not get that thing out. He came in today and explained to me an easier way of doing it. He was quick and knowledgeable. Thank you Adam for ending my headache with this!

Review 170 (2021-07-11 - Rating: 5)
What a great experience ! Nathan , Chuey and team got it done professionally and quickly,, sewer pipe needed replacement, due to rotting out, they did an awesome job, very respectful of our lawn and plants, I will highly recommend Mr Rooter to all, thank you. Darryl.

Review 171 (2021-08-30 - Rating: 5)
Kyle and Andrew know how to get the job done! Very professional, courteous and on-time. Would absolutely use again and recommend for any services, I have been working with them for years!!

Review 172 (2014-10-19 - Rating: 5)
As a Realtor with bank owned properties, I have to admit that everyone from the office to the team have been wonderful with quick response times. Very courteous and so helpful. The team has helped me with 4 properties already. Prices have been better than other bids that I have gotten as well. Thanks so much for helping us with our listings!

Review 173 (2016-01-16 - Rating: 5)
Mr. Rooter has the nicest technicians and provides quality and reasonably priced services. Reliable and always a phone call away in an emergency situation! They are always honest and do fantastic work! Thanks Mr. Rooter!

Review 174 (2022-09-14 - Rating: 5)
Kyle was prompt, professional, and knowledgeable. He explained everything in terms I understood and offered suggestions to help us further waterproof our basement.

Review 175 (2019-08-01 - Rating: 5)
Fast, efficient, knowledge and polite. That was my experience with Kyle Laswell today. To be honest I’ve used Mr. Rooter several times and only had good experiences. I recommend them and Kyle to anyone. 👍🏼

Review 176 (2023-06-27 - Rating: 5)
Had to have my garbage disposal removed and have a new one put in.Kyle & Andrew had it done less than 1 1/2 hours. Will definitely be using this company again.

Review 177 (2020-12-08 - Rating: 5)
Nathan and Chuy came out and cleared out tree roots and grease from my sewer line. They showed up, got down to business, and were done as quickly as possible. Problem solved.update: so when I originally wrote the above we had no idea we had a much bigger problem on our hands. house is from the 1940s and we had old cast iron pipe for the sewer that basically rotted away. Nate and Chuy and crew were back out to replace the whole line. They did a great job for a very challenging sewer replacement.