A Better Plumber & Sewer

Located in Mchenry, Illinois

Address: 27992 W IL-120 #64, Lakemoor, IL 60051, United States

Phone: +1 847-241-1993

Rating: 3.6

Services

On-site services

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-07 - Rating: 5)
Rich came over last summer and did a great job and was priced very fair. I dont know why there are bad reviews he has come out 2 times and today will be number 3

Review 2 (2020-10-04 - Rating: 5)
Richard came out and determined our problem in mere minutes when a guy from another company couldnt figure it out for an over an hour. I called, Rich told me not to worry and got here with his helper and diagnosed the problem (soft blockage) and took to it in minutes.. His price was perfect, and I paid it with no problem, his work and know how was just awesome. Thanks guys!!Big Rick on Grand

Review 3 (2020-07-17 - Rating: 5)
We called A Better Plumber to come out and replace our anti-freeze water spigot and install a loop shut-off valve on our main floor. They were quick to get in touch and get someone out to provide an estimate. I was always kept in the loop when the plumber was to arrive. Pricing was great. Misael went above and beyond to provide an option for installing the loop none of the other plumbers we got estimates from did which we appreciated as it saved us storage space in our pantry. They wore masks in my home which I appreciated during these difficult times and work was finished quicker than quoted. Definitely would recommend and plan to use them for future plumbing needs.

Review 4 (2023-07-26 - Rating: 5)
Todd and Griff were awesome! arrived early, were fast and efficient. very happy with this company. even my dog liked them!!

Review 5 (2012-11-04 - Rating: 5)
We recently had A Better Plumber & Sewer Company repair our broken sewer line. They were fast, efficient, and did an excellent job - at a very fair price. This job required significant digging in my front yard with a backhoe. They were very careful to keep the machinery and excavated dirt on sheets of plywood to avoid damaging my yard, and they cleaned up after themselves very carefully. When they left you couldnt even tell they been here (except for the fact my sewer now works :). They even hand dug a shrub to remove it prior to the job, then replaced it when finished. This is a very professional company, and I would highly recommend their work. I will definitely be using them the next time I have plumbing issues.

Review 6 (2022-06-21 - Rating: 5)
Quick response time, especially on a Sunday!Kind, informative, empathetic and terrific work.Shout out to Cody in the office and Rich in the field for going above and beyond on a Sunday night. Well done !

Review 7 (2022-07-11 - Rating: 5)
These guys are great. Very professional. They tell it like it is. Got the job done and are affordable too. Will definitely use them again. And will fefer them to family and friends!

Review 8 (2022-08-22 - Rating: 5)
I highly recommend this company. Recently needed a repair late on a Sunday night - they showed up early and did a great job. Jeff went above and beyond to help me out!

Review 9 (2023-08-09 - Rating: 5)
Fantastic Company. Very reliable and to top it off very honest!I Highly recommend

Review 10 (2019-03-04 - Rating: 5)
A middle of the night emergency, and Rich was there to fix it. We are so thankful for his kind, honest and effective expertise.

Review 11 (2017-01-18 - Rating: 5)
Hands down one of the best companies to work for an 100% honest call these guys first Im sure u will call no other second opinion questions Alway great customer satisfaction

Review 12 (2023-10-17 - Rating: 5)
Great service and knowledgeable. Thanks Rich who is the owner!

Review 13 (2023-03-30 - Rating: 5)
These guys came in an found the clean out in around three minutes when another very popular company couldnt and cleaned out the sewer line in under an hour. Didnt even need to pay for the camera fee since they are associated with Illinois Amercian Water. I will never use another Plumber/Sewer company other than A Better Plumber and Sewer!

Review 14 (2017-03-29 - Rating: 5)
What a great company and outstanding customer service they provide.

Review 15 (2012-10-10 - Rating: 5)
We called the number in the yellow pages, left a message and our call was returned promptly. The representative showed up at exactly the scheduled time and took the time to explain our problem and economical ways to deal with it.The work was done promptly, at the promised time, completely and neatly. They went over and beyond to satisfy us.We truly recommend their service, honesty and work. Excellent

Review 16 (2018-10-21 - Rating: 5)
WORK ORDER ISSUES THAT WERE ADDRESSED:#1: Emergency Issue: Biohazard in home and unsanitary issue. Tree roots in pipes causing severe backup of raw sewage through drain pipe in basement. Rodding was needed of all sewer lines/drains in house to ensure all lines are clear. Could not use toilet properly or sinks at all due to backup in basement. This was the *primary* issue.#2: Slow toilet that runs constantly due to scale and bad gasket/seal -- replacement needed. Also, toilet took forever to fill up and this issue was resolved with an adjustment to the interior hardware of the toilet.#3: Bathtub overflow drain needed complete replacement with proper seal and hardware including replacement of overflow drain plate and seal as well as a new tub stopper.Ive used A Better Plumber twice now and have been impressed both times.My first experience with this company was with a major problem with my sewer line and they knew the problem was on the utility companys end so my landlord was NOT billed for the servicing of that sewer problem.They also knew that my plumbing issue was an emergency and a biohazard/sanitation issue -- with sewage backing up into my basement, and they got a team out to my place FAST to fix this issue!They are a 24/7 emergency responding company and this is one of the TOP reasons I hire them. My area is known for root problems in the sewer lines and this issue can easily cause an unsanitary situation at the most inopportune times.I like that these guys can do it all -- from fixing a leaky toilet to rodding out a line full of tree roots and even excavation if needed to fix a bad pipe. This indicates this company is run by someone whos extremely knowledgeable in his trade.The dispatch/office staff is also a great group of ladies and are top-notch pros in relaying concerns and coordinating between the customer and the team of plumbing technicians that are sent to a job.In every category -- competitive price, professionalism, courtesy, respect and care while working inside or outside your home, being aware of pets as they go in and out to their work-truck, and just general knowledge of their trade is 100% top notch.Just a bit of advice: I personally make sure Im free the entire day Im expecting *any* service guys as we all know they can occasionally run late from jobs prior to your scheduled time. Even when this team of guys was going to be late -- the dispatch office was always professional and communicates well.Theyre in high demand due to the prestige of being a top-rated sewage and plumbing provider contracted with our local water and sewage utility company -- Illinois American Water.A Better Plumber deserves this honour and I will definitely be using their services again.