Duncan Heating & Air Conditioning, Inc. & Plumbing

Located in Lubbock, Texas

Address: 7437 Marsha Sharp Fwy W, Lubbock, TX 79407, United States

Phone: +1 806-798-1738

Rating: 4.4

Services

Wheelchair-accessible entrance
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-07-11 - Rating: 5)
I was having an ongoing issue with my ac unit and the 1st company I reached out to couldn’t fix it after 2 visits. Today I called Duncan. I explained the issue and within 10 minutes the problem was found and my ac unit is working the way it should again. I’m a very satisfied customer.

Review 2 (2023-08-02 - Rating: 5)
Our air conditioner went out and they were so prompt at getting a technician here within 2 hours of our calling them. We had to get a new unit and they kept us informed about shipping and when it got here they installed it the next morning. We have used Duncan for 30 years and they are a great group of folks.

Review 3 (2023-07-12 - Rating: 5)
Duncan Heating and Air has been a true lifesaver for us amidst the scorching heat wave in West Texas. Their prices were incredibly reasonable, and their communication was top-notch. They swiftly addressed the necessary repairs without pushing any unnecessary add-ons on us. Their focus was solely on fixing what needed to be fixed, and they did so efficiently.

Review 4 (2022-06-03 - Rating: 5)
My A/C went out last night. I called Duncan early and got their service. A technician called me back quickly. The technician, Steve, was professional, courteous efficient and quick. I feel they changed a fair price for the new motor and labor. I will definitely use them in the future!

Review 5 (2022-06-25 - Rating: 5)
We called after midnight on Friday night. The person answering the phone took down the details and said a tech would be out in the morning. At about 6:45am I received a call verifying that we still wanted service. I told them that we did. The tech arrived at about 7:25am. Steven knows his stuff - down to what year the outside air conditioning unit was installed. He diagnosed the problem, changed out the part, added a little coolant, did the paperwork and was done by 7:45am. It wasn’t what I would call “cheap” - but I do think I paid a fair price for service that quick and competent. It’s now 8:15am and my house is back to its normal temperature.

Review 6 (2022-05-07 - Rating: 5)
We called Duncan because we had a plumbing issue with our toilet, bathtub, and washer. Justin showed up quickly and was very professional. He explained all the issues that caused the clogged pipe and fixed it quickly. He was very thorough and I would definitely call him again if we have any other plumbing or AC issues.

Review 7 (2020-07-18 - Rating: 5)
They rescued us from a bad situation caused by Lowery plumbing. Lowery had insisted our unit needed to be replaced inside and out because it was bad (it is 5 years old). They said we could try putting a new motor in ($700) but not worth it on such a damaged unit. Said it would run us $7,500-$10,000.Duncan rep said the unit was in decent condition and repaired the motor. All for $400, inclulding the call out fee. If wed started with them we would have saved $500. They were professional, helpful, saved us a LOT of money and basically lifesavers. They have made us customers for life. We will never use another company. They were honest, and that is worth much more than just $.

Review 8 (2022-06-13 - Rating: 5)
Saturday night we called Duncan about 8pm. The temp outside was 101 degrees. Our A/C quit working completely. By 9:30 pm, the technician had the system up and running like new. Unbelievable customer service. Thanks again.B Brunson

Review 9 (2023-01-05 - Rating: 5)
We used Duncan Heating, Air Conditioning and Plumbing for the plumbing services. This company has great integrity, ethics and customer service. Not to mention, the plumber, Justin, is a great asset to this company. I highly recommend Duncan Heating and Air!

Review 10 (2022-05-17 - Rating: 5)
Duncan office and teams are fantastic. Dustin and Braxton are ones who anwsered our service call on a very short notice. Professional, knowledgeable and very personable. This dynamic duo we will in furture services request by name. Dustin is upfront about whats needed, suggested and necessary. Price quotes are VERY reasonable and better than competitors. Im grateful I was given a referral from another heating/ac representative who was unable to assist. Definitely this home is now a Duncan services home. Thanks again Dustin and Braxton yall saved our day. Thanks, Duncan Heating and Air Conditioning for hiring and retaining such knowledgeable employees. May 2022 triple didgit heat wont effect ya with these guys in your contact list.

Review 11 (2023-05-11 - Rating: 5)
Very helpful, came out did the job and gave many suggestions for preventive maintenance. No extra fees or sale pitch to add on for a higher bill. Will definitely add them as the go to guys for our Hvac needs.

Review 12 (2021-02-20 - Rating: 5)
They were very prompt in getting to my leak in my foundation of my home. They traced and found the leak in my cement slab. The repair men were very conscientious about minimalizing mess and destruction when breaking through the cement to get to the leak. They took steps to avoid damage to baseboards and sheet rock even though those barriers made the repair more challenging. They cleaned up any mess/dirt afterwards. They were very knowledgeable and patient when I asked quite a few questions. They did a great job!! I would highly recommend Duncan Heating and Air Conditioning Inc. and Plumbing.

Review 13 (2022-09-27 - Rating: 5)
They called at 1:00pm, said they were on their way, and AC was up and running by 1:45. Someone else had already come out to work on it before and charged me 385, and didnt fix the problem. Very reasonable and fast. Theyre in my book as first ones to call. Thank you so much.

Review 14 (2018-05-17 - Rating: 5)
After struggling for over a week with a local AC company and my home warranty company, I made one simple call to Duncan and my AC was back on the same afternoon!!! Simply could not ask for better service, kind people, knowledgeable repairmen. Spending time looking for anyone else is just a waste of time!!!! Thank you Duncan!!!!!

Review 15 (2019-02-28 - Rating: 5)
Been waiting n the restaurant business over 30 years — I can tell you there is no better group for being “straight up” with plumbing and HVAC. They do business the old fashioned way and always back their work.Fair pricing.... and the owner, Dennis, is always available. Big jobs and small, they do it all with a high sense of urgency . Quality work!

Review 16 (2019-02-28 - Rating: 5)
My family has used Duncan HVAC & Plumbing for years. My father used them on his construction jobs, and we use them personally at our homes. They do excellent work for a fair price. We wouldn’t use anyone else.

Review 17 (2021-11-02 - Rating: 5)
Awesome service. Technician showed up on time and got heater back up and running quickly. I definitely recommend this service to anyone. Will use in future for sure. Thank yall and I really appreciate yall service. God Bless.

Review 18 (2020-05-20 - Rating: 5)
Anthony showed up to fix our leak the same day I called for repair. He was courteous and professional . He found the leak quickly and had it repaired in no time .

Review 19 (2019-10-25 - Rating: 5)
They have serviced my friends house for decades and are familiar with her and her house issues. They are friendly and make everyone feel as if they are part of the Duncan family!!

Review 20 (2023-06-26 - Rating: 5)
Very professional and quick service. Will definitely use them again when needed

Review 21 (2021-08-14 - Rating: 5)
Came quickly and had the issue fixed in no time. Professional nice guy.

Review 22 (2023-03-15 - Rating: 5)
Water heater died, they came out early Monday and had it all fixed up by early afternoon. Best ever! Highly recommend

Review 23 (2021-08-22 - Rating: 5)
I accidentally ran over the Freon pressurized pipe for the ac with my lawn mower. On a Sunday of course. I was so upset, calling everywhere I could to get quotes. Every place I called, and it was a ton of places available 24/7, quoted me at at least $1600 and said it would take hours to replace and they couldn’t get to it same day. Called Duncan, they were here within the hour, fixed it within an hour and charged me $561. They are amazing! Will forever use this company!!!! So kind, helpful, fast, trustworthy, and they don’t take advantage of you and price gouge. Thank you, Duncan!!!!

Review 24 (2022-07-11 - Rating: 5)
I rarely do reviews at all. But Considering how this company saved my Family today I felt the need to do as such. I called, and im not exaggerating, over 20 companies on my Friday Morning when I Noticed my AC was out and blowing Hot air. I got blown over by every one of them telling me they can get to me maybe on Monday. Its 109 Degrees outside and you want me to wait for the weekend? On and On it went, until we Came across Duncan and they Said they would take care of us. I Kid you not 10 Minutes later they called me letting me know a tech had finished early and was on his Way. Very professional shows up and takes care of business. I got my AC back on Cooling down the house within 10 minutes of that. I could not recommend this Company more then I do. They will be getting all of my business that I can possibly give them. Dont waste your time with other Companies. They obviously didnt want my Business. Thank you Bridgette for helping my Family today.