DiBacco Plumbing, Heating & Cooling Inc.

Located in Lowell, Massachusetts

Address: 33 Ellsworth St, Lowell, MA 01852, United States

Phone: +1 978-256-1660

Rating: 4.8

Services

On-site services
Online estimates
Language assistance
Repair services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-08-29 - Rating: 5)
DiBacco Plumbing is a fantastic company to deal with! Very reasonable pricing, clean and reliable, no long waits to get your project done. Plus they are on top of any available rebates or special financing available. Do yourself a favor, contact DiBacco for all of your plumbing, heating and cooling needs. You will be glad you did!

Review 2 (2024-09-24 - Rating: 5)
Ralph just finished installing a complete boiler room setup for me: condensing boiler, 5 zones, 5 pumps, 5 mixing valves - he brought the boiler and zone piping prefabbed on a 4x8 backer board - installed, and then spent time hooking up to both radiators and radiant floor manifolds I had installed in my house - very knowledgeable, good understanding, good communication, and above all, excellent integrity. Im very happy I decided to hire him - hell be my first call for my future plumbing/heating needs - Thanks, Ralph!

Review 3 (2024-10-11 - Rating: 5)
Excellent service! They were very patient and very helpful in working with getting my condominium association to approve it. The cost was reasonable with no surprises. They completed the project promptly on the date promised. I trust them and will be delighted to do business with them again.

Review 4 (2024-07-21 - Rating: 5)
Service Exceeded Expectations! I reached out to DiBacco Plumbing after I discovered the compressor for my central air unit would not start. They were one of many plumbing companies I found after performing a google search. There were two things that were key in my decision to hire DiBacco Plumbing, the first was they were local to Lowell, and the second was the content of a response that Ryan DiBacco gave to a customer that wrote a negative review. In his response he indicated that he found the review hurtful, according to his response, he had serviced this customer for a few decades, and there were never any issues with the service he provided. Apparently, the work performed in this particular situation was a little more costly than anticipated, and that seems to have been due to the job being more complicated than expected.The fact that Ryan used the word “hurtful” indicated to me that he cared about his work, reputation and what his customers thought about him. In other words, I didn’t get the feeling that he was the type of professional that participated in price gouging. Therefore, I hired DiBacco Plumbing to find out and resolve my compressor issue, and they did. They also checked out the unit without my having to ask them, which I was glad they did, because that was going to be the next thing I requested even though I just had the unit installed in October of 2023. The HVAC techs that performed the actual installation weren’t 100%, which I discovered after the fact, so I wasn’t totally surprised there was an issue with the compressor.The evaluation of the unit did reveal some overlooked items, so I asked them to proceed with taking care of them; and I’m glad I did. The unit is now up to code and a lot of stress has been removed from my shoulders! My heating and cooling system looks like a brand new system and it’s ready for inspection, this is why I started this review with “Service Exceeded Expectations!” If you are seeking two Plumbing/HVAC professionals with the following attributes• Putting customer satisfaction first.• Having expertise in their field.• Doing more than expected.• Able to communicate effectively.• Follow exceptional guiding principles.Then you want to hire DiBacco Plumbing. Yes, I would hire them again! In fact, because they are local they will be my go to team when I have issues with plumbing, heating and cooling.

Review 5 (2024-03-31 - Rating: 5)
Ralph DiBacco and his son Mike recently did extensive work at my house involving three jobs. This is a long review which basically says that I am pleased and happy that I chose Ralph’s company and I’m very thankful for their dedication to completing everything in one day. They installed a new 40 gallon Monarch hot water heater tank to replace our leaking tank from a different company. I also agreed to Ralph’s suggestion to install an Atlas whole house water filtration system, because of the town’s historically hard water. He noticed after installing and testing the water filtration system that the water pressure was extremely high, and discovered that the water pressure regulator at our Water Main inlet wasn’t working, so he installed a new one. He said the high water pressure most likely contributed to the deterioration of my previous hot water tank and probably negatively impacted many other fixtures connected to water in my house, which I’ve definitely experienced requiring repairs by other plumbers over the years. Mike also performed the overdue maintenance service for my Lochinvar Knight gas boiler. After final testing, they discovered a failed water pump to one of our heating zones. Fortunately like the new water pressure regulator, there also was another new water pump in the company van, which appeared to be like a fully furnished plumbing supply parts store. I liked that, because in the past, a previous different plumber from another plumbing company said he and the assistant had to stop the work at my house and leave “to go shopping” to buy a part at a plumbing supply store, and of course I was charged couple hundred extra for a $55 part at that time, despite my telling them in advance to the visit that it needed replacing. Anyway, I was impressed that Ralph remembered the small detail I mentioned to him prior, that I wanted to replace the last water PH neutralizer canister connected to the pipe near the boiler with a different canister that has a clear window on it, because I wanted to see how dirty the water was getting over time and know when to change it. I communicated with him via emails during the week after the initial assessment visit to my house, about my concerns and questions about the equipment in his proposal so that I could consider what would be best for my needs and make those decisions before agreeing to everything. I trusted Ralph’s lengthy experience and suggestions, and appreciated his professional input. Even during the week after the work was completed, I emailed additional questions about the equipment and he would respond and explain, which again I appreciated the ease of communication with him. I’m glad with the results of their work and would recommend his company to anyone. A Big Thank You to Ralph & Mike at DiBacco Plumbing, Heating & Cooling Inc.! Claire

Review 6 (2024-09-10 - Rating: 5)
You guys are always extremely responsive within hours of me sending a request in the website. The service by anyone of the members of your team has always been exceptional. I always know I am going to get an honest assessment, a quick and expert solution and a fair price done with smile and great conversation. Thank you so much!

Review 7 (2023-10-23 - Rating: 5)
Ralph DiBacco Plumbing and Heating installed high efficiency heat pump units to my home. His team were very professional and neat/clean. I was very satisfied with their work. I would highly recommend to anyone! Thanks

Review 8 (2024-06-21 - Rating: 5)
DiBacco Plumbing Heating & Cooling has been doing great work for us for years! They are reliable and reputable, they do terrific work, and they know the innards of our house better than anyone. I highly recommend DiBacco!

Review 9 (2023-06-22 - Rating: 5)
DiBacco and team are outstanding! They installed a new furnace, water heater and heat pump in my home and did a stellar job. It’s made a world of difference with air conditioning and energy savings and just being comfortable in my home. Very professional, friendly & clean. Took the necessary time to educate me on my new set up and followed through by checking in after the job was complete. I highly recommend them for all your HVAC needs!

Review 10 (2022-06-17 - Rating: 5)
Would Highly recommend DiBacco Plumbing and Heating. We needed to get the drain in our shower repaired on short notice and Ralph and his team came out quickly. They assessed the problem and made the necessary repair. They were very professional and neat. They knew exactly what to do and got the job done quickly. We were so impressed that we had them come back and replace several faucets. Again, another outstanding job!

Review 11 (2024-02-06 - Rating: 5)
Ralph and Mike were responsive to my needs. Mike came out quickly and repaired the leak in the steam pipe. The job was completed to my satisfaction. I would recommend them and will use them in the future when the need arises.

Review 12 (2023-12-29 - Rating: 5)
Ralph is very professional, punctual and knowledgeable. Thinks out of the box and provides valuable advice on top of his services. Would certainly hire him again.

Review 13 (2023-02-22 - Rating: 5)
DiBacco Plumbing revised our zone heating efficiently and provided expert knowledge to reprogram our boiler. Phil approached the project with exceptional forethought and had more knowledge of how make our condensing boiler heating system perform properly. He shared his knowledge and explained the system better than any plumber we have used. This was a complex job to split a zone, add new valves and and install new thermostats in our 140 year old home. We had one small issue due to plumbing hidden in a wall, and Phil and team were here the next day to resolve the unforeseen problem. Excellent work, and I highly recommend them.

Review 14 (2023-06-08 - Rating: 5)
I cant say enough great things about owner Ralph DiBacco and his DiBacco Plumbing and Heating team. They proved to be experts in the repair and installation of Navien Combination Boiler/Tankless Water Heating Systems. Quite simply, they are pros who know their stuff. Add in the fact that they went above and beyond and bailed me out of a no-heat, no hot water situation on a Friday afternoon before Memorial Day Weekend, and they are my heroes. Many thanks to DiBacco Plumbing and Heating for a job well done.

Review 15 (2024-10-21 - Rating: 5)
Great service and great results. Ralph and team were great to work with.

Review 16 (2022-02-15 - Rating: 5)
Ralph responded really quickly when our furnace died on a cold New England day- he was able to diagnose and repair the same day I called. We have used him in the past as well, and they were always responsive and had fair pricing.

Review 17 (2021-05-12 - Rating: 5)
Ralph and Michael didn’t excellent job. Install my combination hot water heater furnace and whole house water filter. Would highly recommend them for anything heating cooling or plumbing needs.

Review 18 (2024-05-02 - Rating: 5)
Outstanding service!! Our 20 year old Boiler / Furnace died over a weekend and left us without hot water and heat. They were at our house first thing Monday morning and were unable to get the old system working. The recommendation was to replace the unit. They walked us through the Mass Save process, including the process for obtaining 0% financing ). They shifted their schedule around and had our new Tankless Gas system installed and up and running 2 days later. They came in and took care of the whole removal and installation in a day. The whole process was well managed, with the personal touch that you get from a family run business (not what youd get from Home Depot or Lowes contractors). I would not hesitate to recommend DiBacco Plumbing to anybody!

Review 19 (2020-12-24 - Rating: 5)
I dont see contractors like this very often. DiBacco had prompt and clear communication, was on time and more importantly went above and beyond with my service call. High integrity and care for the customer! Highly recommend! Thank you!

Review 20 (2023-02-11 - Rating: 5)
Great, professional advice and HVAC installation. Good value too vs the competition. I highly recommend Ralph and Michael! Thank you.

Review 21 (2024-02-20 - Rating: 5)
Ralph is extremely responsive and does amazing work!

Review 22 (2023-05-18 - Rating: 5)
Couldn’t recommend Ralph enough. Super responsive, did a fantastic job at the house and made some great suggestions about the install.

Review 23 (2022-11-03 - Rating: 5)
Outstanding! Ralph arrived promptly, immediately diagnosed problem/leak, and fixed it right away. Superb in every way.

Review 24 (2022-04-14 - Rating: 5)
Great job DiBacco team. You worked very hard to get job done in the minimal amount of time. Very happy with the job!

Review 25 (2023-12-30 - Rating: 5)
Ralph and his team installed a new boiler and tankless hot water heater at our recently purchased home and they did a wonderful job! Ralph was easy to communicate with, showed up on time, explained everything to me that was done, and left the place cleaner than when they got there! Couldn’t recommend them enough. We are so happy to go into our first winter in our home confident in our heat!

Review 26 (2022-10-12 - Rating: 5)
Prompt and thorough inspection of our system. Courteous service. Made necessary repairs and recommendations. Thanks.

Review 27 (2023-06-12 - Rating: 5)
Incredible helpfulness and honesty. I had a problem with a leaking fitting when turning on my sprinkler system for the first time this year, and turned to DiBacco plumbing. I assumed Id need a replacement part, but Ralph DiBacco walked me through an easy correction via email and it was fixed. They could easily have come out and charged a few hundred dollars to do the same thing. Thank you!

Review 28 (2023-07-28 - Rating: 5)
My 10 year old gas water heater began to leak. I contacted Ralph to learn more about my options, including warranty. He answered all my questions - there were lots of them as there are lots of choices out there, along with water heaters being expensive. He was very patient, knowledgeable and helpful. Showed up right on time with his son. They did a very nice job, including putting tarps down. I would definitely hire again.

Review 29 (2023-06-23 - Rating: 5)
The best! Responsive friendly competent — follow through first rate

Review 30 (2023-03-31 - Rating: 5)
Superb work!! Extremely professional and knowledgeable. I highly recommend

Review 31 (2023-04-06 - Rating: 5)
My advice is call Ralph! He is professional in all respects. He is skilled, honest, efficient, and fair. When my gas boiler stopped working this winter, he came out immediately and got the old thing running again. I knew the fix was temporary and the boiler needed to be replaced ( god bless its thirty years of service) so I arranged for Ralph to come back and replace it. He and his son showed up on time, broke down and hauled out the old one, installed the new one and Ralph did not leave until he made sure every radiator in the house was working efficiently. If you need help, follow my advice- Call Ralph!

Review 32 (2022-03-03 - Rating: 5)
Dibacco team went way beyond the call of duty to rescue me from February. Ive been using DiBacco for many years and their skill and pro attitude are second to none.

Review 33 (2020-12-15 - Rating: 5)
DiBacco plumbing is one of the best plumbing, heating and cooling companies in the middlesex area. On time and extremely professional, any problem you have, they fix it in a timely manner.