Napps Cooling, Heating & Plumbing

Located in Longview, Texas

Address: 1003 W Cotton St, Longview, TX 75604, United States

Phone: +1 903-686-1289

Rating: 4.8

Services

On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance
Repair services
NFC mobile payments
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-09 - Rating: 5)
Very pleased with Napps today. I called them at 1:00 and they were out within a couple of hours. Our stopped up drain was very stubborn, but they worked until everything was cleared. We felt their pricing was very reasonable, the technician was nice and polite and efficient. We will use them again and we give them 5 stars.

Review 2 (2024-12-26 - Rating: 5)
Napps responded quickly to our request for service and Brandon was polite, efficient and knowledgeable. He explained the problem thoroughly and was able to get our hot water heater up and running again quickly. Will definitely use them again.

Review 3 (2024-12-06 - Rating: 5)
The thermostat was identified as being defective, and replaced. The new system was installed on Aug.26, a little over 3 months ago, and has now been repaired 3 times. I hope that the third time will prove to be the charm.

Review 4 (2024-11-01 - Rating: 5)
11/1/24 I have a maintenance agreement with Napps and my favorite tech, Zachary came this morning to check all of my HVAC units. He was sweet and informative as always and a real pleasure to be around him. Thank you Zach!!! Youre the best!

Review 5 (2024-06-29 - Rating: 5)
My wife and I have called on Napps on several occasions since moving to our residence in 2023. This company is responsive, detailed in their explanations, and quite fair on the pricing. Their employees have always worked hard while onsite. Justin has been at our place three times now and has been a huge assistance to us, particularly helping my wife with a couple of issues when I have been out of town. Very good company and employees.

Review 6 (2024-08-21 - Rating: 5)
We needed after hours repair. Our technician, Brandon E., came out at 11 pm with a smile on his face! He had everything fixed in less than an hour! Very courteous and respectful. We will use Napps from now on!!

Review 7 (2024-08-03 - Rating: 5)
Great guy, quick and to the point and able to explain what he is doing and whats wrong. Also he was able to explain how to prevent the issue we had from coming back.

Review 8 (2023-06-02 - Rating: 5)
Excellent service and response time!!! I called another company on a Thursday, and they said they would not be able to service my AC until Monday. I called Napps and explain what was going on with my AC, and I was told that someone would be there this afternoon, or in the morning. Within an hour, a technician called me and said they were on my way to my house. The technician did a great job of troubleshooting the problem. He was able to get my AC working within two hours. He did a great job of explaining to me what the problem was and what needed to be done to fix it. I was really impressed with his knowledge and professionalism. I will be sure to do business with Napps in the future, and I will refer them to everyone, I know. I am truly satisfied with their service!

Review 9 (2024-06-21 - Rating: 5)
They came late in the day because of a previous job but quickly found the problem and got it fixed. They were helpful with ideas of things to do to prevent future occurances.

Review 10 (2023-08-16 - Rating: 5)
They fixed my tankless electric water heater in just a couple hours and had to go back out in town and find a part. We’re very grateful for the professionalism and short period of time it took them. Pleasant and knowledgeable staff. 10/10 recommend

Review 11 (2023-08-31 - Rating: 5)
Great guys! Fast and very patient! They sat and made sure my pipes were draining over and over! Brandon E. Is the man! 10/10 would highly recommend! Will call again! Thank u guys!

Review 12 (2023-07-18 - Rating: 5)
This company came to my home to replace the hot water tank. The two gentlemen were very professional and their work was exceptional. The two employees were very polite and easy to have a conversation with. I would recommend this company to anyone needing their services.

Review 13 (2024-08-20 - Rating: 5)
He knew how to fix the issue and handled it in a efficient manner. Very friendly and knowledgeable.

Review 14 (2024-12-24 - Rating: 5)
Helpful and polite answers all my questions will use them again

Review 15 (2023-06-29 - Rating: 5)
Nothing about this engagement went wrong. They were a day later than estimated but it is the middle of a hot summer and my issue was not critical, so completely OK. David was professional, called ahed and did a few more things than originally scheduled to do. very pleased and will call again. Very soon as a matter of fact as I have a project I need some AC and Plumbing help with.

Review 16 (2023-11-16 - Rating: 5)
I called Napps, because another technician told me I needed repairs or replacement of my heating unit. David inspected my heater inside and out, checked for carbon monoxide leaks, told me the unit was fully functional and safe, and did not charge me a fee for his time. I will contact Napps whenever I need service in the future. Thank you.

Review 17 (2023-09-07 - Rating: 5)
Our problem started on the weekend Napps answer the call with a temporary fix, parts arrived quickly and we were cooling again. I did feel bad for the repair team most of the work was in the Addict. Very satisfied with our experienceKH

Review 18 (2023-03-25 - Rating: 5)
Hello Everyone , today 3/24/23 my AC was serviced by a technician named JD, he did such a spectacular job , he had to replace a couple of parts . He explained everything he was doing and why , he was very respectful , courteous, friendly and very professional. In the 18yrs I’ve been at these apartments, known as The Ranch now , he’s by far the best tech I have ever met .Napps are VERY lucky to have him , he’s a great asset for the company, and thinks that he’ll be with y’all a long time , because he seems to enjoy what he does , so please treat him well , because he’s one of the good ones . Thank you again JD , for all your help .Gratefully,Carolette Jones

Review 19 (2023-11-03 - Rating: 5)
Our church Solid Rock House of Praise has used Napps for over 5 years. They have been friendly, have a superior service team and I would highly recommend them.

Review 20 (2023-08-05 - Rating: 5)
Great support. Called on the weekend and had someone to the house within an hour and they fixed and issue that another local HVAC company could not. Very happy with their response and technical ability.

Review 21 (2023-08-06 - Rating: 5)
Got us in same day although it was almost 5 when they started. Totally professional. Always a great experience when we use them at work and just as good now that I’ve used them personally.

Review 22 (2024-03-04 - Rating: 5)
Wonderful talking with Mrs. Debbie and paying my bill. This us a fine, fine, company that works with you and service is excellent. Thank you Napp’s.

Review 23 (2022-05-12 - Rating: 5)
Very nice young man gave me a lot of information about what needed to be repaired and replace. He went into specific details about combining a partial new unit with my old until and that I have a leak inside as well as the outside until. He was very helpful in so many ways. He was my ANGEL yesterday!!! Thank you

Review 24 (2023-07-14 - Rating: 5)
Been using these guys for the past couple of years. They are amazing. Work quality is excellent. Highly recommend them to anyone who needs plumbing or AC help.

Review 25 (2024-07-28 - Rating: 5)
Good experience. The tech did a great job

Review 26 (2019-10-17 - Rating: 5)
Our AC system was making a funny noise, and needed a maintenance. We called Napps and they had someone out the same day. They repaired the small problem which could have become a very large problem. Also cleaned and serviced our unit. David was very friendly and helpful. I appreciate the honesty and integrity of Napps.

Review 27 (2023-06-30 - Rating: 5)
Customer service and communication is great. We have used the numerous times at Oil Bowl in Longview. Always been satisfied with their service.

Review 28 (2019-04-25 - Rating: 5)
This is the third time we’ve used Napps in the last two years. As always, they let us know when they were on the way. Bobby and Justin came right in and got our old dead garbage disposal changed out efficiently. I forgot to remove everything under the sink, but they just moved it and put it all back when they were finished. Sorry guys. They never tried to upsell me something I didn’t want and didn’t ask for. They were in and out quickly. Excellent service as always. We live in an old house and we will always use them for service. Bonus points: they even marked out the credit card information on the receipt for discretion and safety/security.

Review 29 (2020-06-25 - Rating: 5)
We found all the Napps personnel to be professional, informative, and personable. While we waited for our new unit, we were supplied with two small units to keep us reasonably comfortable until our new unit could be installed. Our new unit was installed quickly and we are enjoying the comfort of our new Bryant system. Thank you, Napps!

Review 30 (2023-09-24 - Rating: 5)
Your Tech Brandon was fast and took care of our plumbing issues in a timely manner. I would definitely recommend this company.

Review 31 (2023-08-31 - Rating: 5)
Very responsive from the office to the completion of the repair! Less than 24 hours and was kept updated all along the way! Already scheduled another project!

Review 32 (2024-07-27 - Rating: 5)
Came on time. Pleasant. Fixed the problem in a short time. (Replaced a thermostat) Wrote him a check. All entirely good.

Review 33 (2021-05-28 - Rating: 5)
My hallway was flooded. David C. came out, diagnosed all issues with my a/c system and very competently explained the problems and the solutions. I am very happy with Napps Cooling, Heating and Plumbing. Will use them again!!

Review 34 (2020-11-13 - Rating: 5)
We had a leak under the toilet in the master bathroom. Brandon figured it out immediately and knew exactly what to do. He also replaced a faucet in the other bathroom when we asked him to. Brandon was very courteous and polite. He also explained what he did in detail. He did a great job!

Review 35 (2019-10-30 - Rating: 5)
Napps got us back up and running or draining! The response time and professionalism was amazing as was the attention to detail. No calling cards (scratches/messes) were left for us to deal with which was comforting. He did leave us with some tips and best practices for future plumping use.I highly recommend Napps to remove any pesky hairballs from your drain (whether they are yours or your wifes)!Thanks! RF

Review 36 (2018-04-06 - Rating: 5)
Napps Plumbing has been amazing to First Baptist Church in Gilmer.Adrian and his crew is very respectful and professional at their job. I would highly recommend their services to anyone.Thank You guys for always rescuing Us!Blessings To All Of You!

Review 37 (2023-05-09 - Rating: 5)
Thea is the absolute best! Customer service 10/10. Kept in touch and even went out of her way to make sure everything was getting done!

Review 38 (2018-08-06 - Rating: 5)
The technician sent to my house is very professional and detail-oriented. He explained very well what my compressor needed. I will be using Napps the next time my A/C needs service.

Review 39 (2017-12-08 - Rating: 5)
The technition, Michael, is an expert. He is helping me maintain a very old Trane Heat Pump air conditioning system. He is very thorough, very knowledgeable, curtious, kind and genuine. I highly recommend signing up for the Napps Service Agreement. Very reasonably priced. I have finally found my forever A/C company.

Review 40 (2019-10-12 - Rating: 5)
We had a mysterious wet spot on our living room floor. We had multiple other plumbers out to look at it before contacting NAPPS. None of them were able to diagnose our problem. They had us fearing that we had a slab leak, and told us to contact another plumber. Finally we called NAPPS, and Im glad we did! They promptly came out, properly diagnosed our problem, and fixed it! NAPPS staff is knowledgeable, courteous, and expedient! We will be using NAPPS for all of our heating, cooling, electrical, and plumbing needs in the future!

Review 41 (2024-07-04 - Rating: 5)
Very dependable, prompt & they always do good work at a good price be it HVAC or Plumbing. I highly recommend.

Review 42 (2023-08-25 - Rating: 5)
Called at 5:45AM Saturday morning and had A/C fixed by 7:00 AM. Price was reasonable.

Review 43 (2017-11-12 - Rating: 5)
I was surprised to have them out this late and they were pros at there work and they were very nice and clean. I wouldnt ask for no one else but these two guys. We still have good people that know how to work in todays mess!

Review 44 (2018-06-15 - Rating: 5)
Very pleased with the service! A/C Tech Kenny and his helper went the extra mile and cleaned the ducts and vents in which dirty insulation had accumulated. Friendly and Professional!

Review 45 (2024-08-19 - Rating: 5)
The customer service and responsivess cant be beat.

Review 46 (2024-09-02 - Rating: 5)
Responsive, professional, quick, generous, friendly

Review 47 (2020-10-30 - Rating: 5)
NAPPS removed and installed a stainless steal HTP water heater in my elevated closet and fixed my AC and water heater drain lines.Technicians were very knowledgeable with outstanding workmanships.

Review 48 (2018-11-08 - Rating: 5)
Great Service. Michael took his time and explained things about my system that no one else had. These are the guys to call.

Review 49 (2023-08-17 - Rating: 5)
Great price and service. Installer was polite, professional and very knowledgeable.

Review 50 (2022-05-12 - Rating: 5)
They arrived on a timely manner, fixed the issue and were very knowledgeable and informative! Definitely recommend!

Review 51 (2024-06-11 - Rating: 5)
NAPPS is the best HVAC and plumbing company I have ever dealt with. They truly care about the customer and provide the best service.

Review 52 (2017-08-23 - Rating: 5)
Great office personal and skilled HVAC technicians. Plumbers are top notch and very thorough. Over all a great company to work with

Review 53 (2018-07-28 - Rating: 5)
Quick and friendly service from James on a Saturday morning. He got our a/c back up and running. Thank you!

Review 54 (2020-12-14 - Rating: 5)
Was time for the annual Fall/Winter heater maintenance. As always the service technician was courteous, professional, & explained everything he was going to do and why.

Review 55 (2021-11-05 - Rating: 5)
Tech came to Tenaha diagnosed problem,had to go back to Longview and get a part and was all at ease and didnt take long either...Very Professional ...Will Refer...

Review 56 (2017-10-17 - Rating: 5)
Wonderful people to work with. Exceeded expectations. Bobby and Alex were excellent in doing their work.

Review 57 (2018-11-02 - Rating: 5)
Ive used Napps for plumbing and HVAC and had great results both times. You can trust these guys!

Review 58 (2023-08-04 - Rating: 5)
Fixed the problem quickly, after showing up quickly while being on-call. Greatly appreciated!!!

Review 59 (2017-11-03 - Rating: 5)
Great friendly service.would be better if they can stock factory oem parts on the service trucks for Bryant units.

Review 60 (2023-09-11 - Rating: 5)
The plumbers came out as they said did as they said, very courteous and cleaned

Review 61 (2020-08-28 - Rating: 5)
Fast and dependable service...I would highly recommend Napps for all a/c and plumbing repairs!

Review 62 (2019-11-26 - Rating: 5)
Chris did a great job!! Bobby was great to work with from start to finish.

Review 63 (2023-11-12 - Rating: 5)
Always provide us with courteous and professional service.

Review 64 (2020-09-03 - Rating: 5)
Great service and nice people. On time and got the job done correctly.

Review 65 (2018-04-10 - Rating: 5)
Came to check the gas heater and ac. Gave me suggestions for improvements, but no unexpected or hidden fees or expenses. Very friendly.

Review 66 (2023-03-30 - Rating: 5)
Great company! Very fast and professional!

Review 67 (2018-05-31 - Rating: 5)
Excellent service Michael the technician did excellent work and was very courteous and professional

Review 68 (2018-02-06 - Rating: 5)
Plumbers were very nice and new what to do and was there when they said so very pleasant to do business with

Review 69 (2023-09-17 - Rating: 5)
Great company ! Come when they say theyll be here and always have the issue repaired quickly and professionally. The techs explain what they did before leaving so youll know if its repaired or if they have to come back.

Review 70 (2023-08-17 - Rating: 5)
After hours call, came got the repair made quickly and my a/c was back running in no time. Thankful they could make it. This Texas heat is no joke right now!!! The technician was very professional and friendly!!

Review 71 (2021-03-25 - Rating: 5)
Awesome ppl very professional do great work and work in a timely manner

Review 72 (2018-05-22 - Rating: 5)
Very Knowlagable and quick service. He did a great job!

Review 73 (2023-07-13 - Rating: 5)
ExcellentGreat technical staff, very knowledgeable

Review 74 (2023-11-30 - Rating: 5)
Great service very nice rep

Review 75 (2023-09-02 - Rating: 5)
Zach was amazing! Great customer service, and very affordable for an emergency call on a holiday weekend!

Review 76 (2018-04-12 - Rating: 5)
On time got the job done quick fast and friendly service

Review 77 (2023-12-04 - Rating: 5)
Great service, super professional and helpful. I’ll be using Napps in the future for sure

Review 78 (2019-01-02 - Rating: 5)
Fast & responsive service, delivering quality work at a fair price.

Review 79 (2019-12-07 - Rating: 5)
Sunday.gave them a call.my house less than hour. completed job in hour. water leak in attic repaired

Review 80 (2021-05-21 - Rating: 4)
David P was knowledgeable and professional. Had problem solved quickly.

Review 81 (2020-01-17 - Rating: 5)
Bobby was awesome, efficient and extreamly helpful. Thank you for being there.

Review 82 (2023-11-23 - Rating: 5)
I didnt go in but the outside looked very nice and clean and

Review 83 (2020-02-27 - Rating: 5)
Awesome staff and very knowledgeable. Highly recommend

Review 84 (2023-06-19 - Rating: 5)
Been using them for years, always do a great job!

Review 85 (2024-01-18 - Rating: 5)
Great customer service!

Review 86 (2023-09-23 - Rating: 5)
They go above and beyond for their customers

Review 87 (2024-05-09 - Rating: 5)
Always friendly and dependable

Review 88 (2017-11-14 - Rating: 5)
Totally tickled for prompt, great service, professional.

Review 89 (2017-10-06 - Rating: 5)
Great and prompt service. They were friendly and thorough. Fixed the problem and are very fair priced.

Review 90 (2017-12-14 - Rating: 5)
Adrian came to adjust the shower door for me. No body wanted to do this job for me. I was thrilled when he offered to help me adust the door and caulk the threhold. Very nice to work with. I so much appreciate their work and commitment to help me with the problem as i am trying to sell the house. Thanks guys Adrian and his helper.

Review 91 (2017-12-29 - Rating: 5)
Fixed the main problem and took time to fix a problem that I forgot to tell them about.

Review 92 (2018-04-06 - Rating: 5)
Bobby did an outstanding job. Ran into unforeseen problems and he was able to work through them to complete the job.

Review 93 (2020-08-07 - Rating: 5)
Knowledgable. Went above and beyond then what we expected.

Review 94 (2021-05-21 - Rating: 5)
The were quick to respond and the price was very fair.

Review 95 (2017-08-18 - Rating: 5)
I would highly recommend plumbers and AC techs, very knowledgable, professional and courteous.

Review 96 (2017-04-21 - Rating: 5)
Multiple repairs, very informative and courteous plumbers!!

Review 97 (2023-10-07 - Rating: 5)
Always a good experience

Review 98 (2023-05-04 - Rating: 5)
Awesome company and reasonable

Review 99 (2017-11-28 - Rating: 5)
Excellent job quick!

Review 100 (2020-09-11 - Rating: 4)
Fast friendly service.

Review 101 (2019-10-29 - Rating: 4)
Great service!

Review 102 (2021-01-13 - Rating: 4)
Great technicians

Review 103 (2019-03-12 - Rating: 5)
Expert knowledge.

Review 104 (2021-05-14 - Rating: 4)
Great service.

Review 105 (2025-01-07 - Rating: 5)
Super quick response time, they worked me into their schedule to get my laundry room up and running. In and out in under an hour. Will be calling back for future repairs.