Casteel Heating, Cooling, Plumbing & Electrical

Located in Lawrenceville, Georgia

Address: 305 Petty Rd, Lawrenceville, GA 30043, United States

Phone: +1 770-758-6263

Rating: 4.9

Services

Online estimates
On-site services
Repair services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2025-01-08 - Rating: 5)
Josh was an awesome HVAC technician... He was professional from start to finish. If all company workers were compassionate like this young man, we all would be in a better place. As a homeowner whos been devastated by a fire he really relaxed my nerves. We are forever GRATEFUL!!Charles & Tanya Cobb

Review 2 (2024-11-05 - Rating: 5)
Victor’s punctuality and customer service was excellent! He totally explained what he was going to do to resolve the problem I was having with two running toilets which he found to be PRV which he replaced because I had 81psi coming into my house because of the bad valve. It was causing interior of toilet to be damaged and continue to run. His work was very professional and well done! I was highly satisfied with Victor’s completion of the work and his excellent customer service !

Review 3 (2024-10-06 - Rating: 5)
Making an appointment was very easy.Communicate very from the beginning till the technician arrived.The technician, Victor, arrived on time. He explained what he would do to fix the problem in details and shared a cost upfront.Did a great work on my main water shutoff in the garage.Extremely satisfied!

Review 4 (2025-01-02 - Rating: 5)
They did an excellent job. Lost power in several outlets and a hall light over New Years. Went online and scheduled an appointment on New Years Day for the next day. They came that quick. They kept me informed and called before the electrician showed up. The electrician was knowledgeable and explained everything that he needed to do. Also explained cost up front so there were no surprises. Great customer service.

Review 5 (2024-12-26 - Rating: 5)
Shane Ramey was AMAZING! He knew more about air conditioning and heaters than anyone else I’d ever met!! He shared the pros and cons to all our choices so that we could make decisions based on what WE value and not just what Casteel recommends. I felt empowered to make The decisions for my family. Highly recommend this tech and his integrity.

Review 6 (2024-12-21 - Rating: 5)
Gabe came in with great energy and excellent customer service he fixed a busted pipe cause by Home Depot helped out a lot with information and wisdom thanks a lot to such a great human and team member from Casteel what a great job

Review 7 (2024-12-26 - Rating: 5)
Shaun and Eric did an amazing job. This was my first experience with Casteel and they provided me with excellent and professional service. I would highly recommend giving them a raise or a bonus because they made me want to become a member and use Casteel for my HVAC/Electrical/Plumbing needs.

Review 8 (2024-06-06 - Rating: 5)
Casteel was very professional from start to finish. My system failed and they were able to send a tech to diagnose the issue and remedy the problem. My system was about 8 1/2 years old so I was pushing it to the limit. The remedy was to put a new AC unit in and not worry about breaking during the hot season or cold season. To solve the issue I purchased a new unit to solve the problems that I have each year when it’s hot. The crew was a two men crew that started early in the morning and finished mid afternoon. The system was up and running with no problem. My house is cooler now and my family are happy. Overall I recommend Casteel to anyone and family members if they need AC unit or service on the future. Highly recommended.

Review 9 (2024-10-02 - Rating: 5)
Could not be happier with the service from Casteel and my technician, Victor!! Victor quickly diagnosed the issue and not only made the necessary repair but installed a fix that was better than the previous setup!! Will definitely be using Casteel for my future plumbing needs!!

Review 10 (2024-12-23 - Rating: 5)
I had a great experience with Sean Haynes, my technician from Casteel. He was the best technician Ive ever dealt with. He was very professional, knowledgeable, and understandable. He went above and beyond for providing heat for my room, even got my fireplace running.If you need an amazing technician, ask for Sean of Casteel. It was an overall great experience. He should be the face of Casteel!!!.~ Cassandra (Lithonia, GA)

Review 11 (2025-01-04 - Rating: 5)
I wanted to express my complete satisfaction with the service and repairs you provided. The technician was very polite and professional. The work was done efficiently, professionally, and exceeded my expectations. The cost to make the repair was very fair. I couldn’t be happier with the results. I highly recommend this company.

Review 12 (2024-05-26 - Rating: 5)
My technician was named Marvin! He was great. My appointment was between 8-12 in the morning and he was there at 8 on the dot! The air had quit working at my disabled mom’s house and something needed to be done quick. Casteel came out and fixed everything in 2 hours! And not only that he also set me up with a maintenance program so they can come and just check everything out a couple times a year! Thanks Marvin and Casteel! Oh and not to mention it was on Memorial Day weekend!

Review 13 (2024-12-22 - Rating: 5)
We called one 24 hour company & they didn’t call us back. We needed someone to come out asap because heater was leaking. I looked for another company and came across Casteel! First contact on 4/11/2024 & was very pleasant. Next call was a little over an hour later & telling me that a technician was available to come out the same night. Von got to my home and was very professional and friendly. He put on elastic booties before entering our home. We get to our water heater & he explains what issues it was having & it was out of cold. I guess after 21 years there would be a lot of changes. Then Von explained the process of installing the new one. After he was done he took his time & cleaned up really good wife was impressed. We highly recommended Casteel & Von is an Excellent representation out in the field! He also finished like 3 minutes before I had my alarm set!!💪🏽

Review 14 (2024-12-23 - Rating: 5)
Victor Fuentes was an excellent technician and very knowledgeable and informative regarding my clogged/backed up drain in my kitchen. I was very pleased with his expertise and the fact that he explained everything that needed to be done prior to actually starting the job. He cleaned up and left me with some valuable information should I experience this problem again in the future. I will definitely continue using Casteel and hopefully have Victor as my technician for any future plumbing issues I may experience.

Review 15 (2024-12-07 - Rating: 5)
We had the good fortune to have Chase Hicks assigned to our project. Chase is a local here in Flowery Branch. He is a true professional. My wife appreciated his concerns regarding the job and as a young man was able to communicate so much better than I ever could at his age. Thanks for a job well done. Please send him here next time.John and Beth

Review 16 (2024-10-04 - Rating: 5)
We appreciate So much the quick response to replacing the old gas water heater with Electric. Mr Shaun and Mr Eric were kind, professional and efficient. I d call them back every time!

Review 17 (2024-12-19 - Rating: 5)
I originally had an appointment next day 8a-12p but they called shortly after I booked online and said they could send somebody the same evening. James Burton of Casteel - West Marietta was the assigned tech. I hope most professional plumbers fix the issue you are paying them for. This guy did that. But he also took the time to show me and educate me on the reasons for the continuing issue(s) I had going on with my new(er) construction plumbing. He really tried helping me out by showing me and making sure I understood. Gave me tremendous insight. Company prices might be slightly higher than average, but you also get what you pay for. And the convenience of online appointment booking, quick or even same day appointments and knowledgeable technicians who have integrity makes it very worth it in my opinion.

Review 18 (2024-12-19 - Rating: 5)
Justin Rose came to my home to address some concerns about water in our bathroom. He came in assessed the problem, repaired it then made recommendations on a great restoration company to help complete the repair. The price was fair as well. It was an overall great experience. Highly recommend.

Review 19 (2024-11-17 - Rating: 5)
Our water heater went out unexpectedly and the crew at Casteel were quick and professional in helping us the same day. James The plumber from west Marietta was beyond courteous and professional! He could have easily scheduled the job for the next day but he stayed late to make sure my family and I were taken care of. James and Casteel are fantastic and we are forever grateful for their professionalism and kindness!

Review 20 (2024-07-31 - Rating: 5)
Kyle was excellent. I have a husky who was overheating, because my AC broke Fixed it within an hour, and gave me a full breakdown of how the system works. He also showed me a A trick to keep the common drain from being clogged. I would highly recommend you use the service and ask for my Homie Kyle. Now I have a husky that’s nice and air-conditioned. Highly recommend.

Review 21 (2024-12-12 - Rating: 5)
Victor was very knowledgeable, thorough and friendly plumber that answered all my questions and concerns, and went beyond that. He went through step by step for me to understand things easily and thoroughly checked everything to confirm issues with my water heater. Will definitely come back with Casteel for future needs!

Review 22 (2024-09-18 - Rating: 5)
I was very disappointed with Casteel prior to today. It took weeks to get my compressor and heat exchanger repaired, even though they were all under warranty. Every time I tried to reach a manager, I received no callback, despite leaving multiple messages. After a month of waiting, they finally scheduled my appointment and resolved the issues.Today, Paul and Jim came out to make the repairs, and they were fantastic! Both are friendly, professional, and provide great service. Before they arrived, I was ready to write a negative review and even send a letter to the general manager, supervisor and agent of record. But thanks to Paul and Jim, I’m happy to say the situation was handled well . Everyone at Casteel should operate with the same level of professionalism as Paul and Jim, including the managers. They both deserve recognition for their outstanding work. Thank you, Paul and Jim!

Review 23 (2024-10-22 - Rating: 5)
I recently had an excellent experience with Casteel for my water heater installation, and I cant recommend them highly enough. Gabe, the technician, was outstanding. He arrived on time, assessed the situation quickly, and explained the installation process in a clear and friendly manner.My new equipment is working perfectly, and I appreciate the professionalism and expertise that Gabe demonstrated throughout the process.

Review 24 (2024-11-30 - Rating: 5)
Always love Casteel. They’ve green helping us for decades. James from West Marietta just put in a new hot water heater for us. Did a great job. Friendly and on time. Came out the day after Thanksgiving to hook us up. Thanks to James and the team at Casteel for helping us out again.

Review 25 (2024-06-11 - Rating: 5)
From the service person Sean, to the sales person Rudy and the installers Quinn and Patrick ; Casteel’s employees were all personable, professional, courteous and responsive. They kept us up to date on the progress of the install. When the job was complete they reviewed everything with us and did an excellent job of cleaning up after themselves. Didn’t take a photo of the furnace’ cause I’m too scared to climb stairs 🤣. What a pleasure to deal with Casteel. Highly recommend Casteel!

Review 26 (2025-01-08 - Rating: 5)
They were able to come within 24 hours (our issue was not a major emergency). The technician, Ryan, took his time to diagnose our problem and successfully resolve it! Highly recommend Casteel.

Review 27 (2024-11-17 - Rating: 5)
The technician named Richard Ducharme was an extremely professional technician and kind. He made sure to address my issues and check the wiring to make sure my next thermostat was set up properly. He even walked me through some additional steps to make sure my furnace was running properly. I am extremely grateful for him and you guys hiring an extremely professional employee. He deserves a huge raise or some acknowledgment from you guys. I am very happy with the service and making sure that everything was running before he left. He even helped my by trying to get tech support for nest on the phone to help me future. He did that himself and I am extremely grateful to him for that. If I have any other issues I will be calling you guys and requesting him to be my tech for the future. You have gained a new customer with his professionalism. This man deserves a big raise some acknowledgment from your company.

Review 28 (2024-11-26 - Rating: 5)
I had an excellent experience with Casteel Heating. I think it was Geoffe who serviced me with an electrical issue. He was very knowledgeable of the issue. I really appreciated his professionalism and I look forward to working with him again soon for other electrical issues. Thanks!

Review 29 (2024-11-21 - Rating: 5)
Very responsive company. Had my water heater replaced a couple days after I called. Pleasant and well-spoken crew of 2 explained the process and answered all my questions. The new water heater looks like it was installed properly, and the installers cleaned up after themselves. I’m impressed!

Review 30 (2024-12-10 - Rating: 5)
Thanks for saving us James from West Marietta. This gentleman started with the least expensive repair method and escalated only when all else failed to clear the pipe blockage we had. Even then the cost was very reasonable for the amount of work that was needed to get the job done. Thorough, very professional and a good guy too. No complaints whatsoever

Review 31 (2024-12-14 - Rating: 5)
Jim was friendly, attentive, and beyond professional. Why can’t all companies have employees like Jim? Give him a raise! He is too good of an employee. Hang onto him and promote him. He is a shining example of what a model employee should be. Satisfaction guaranteed if you get Jim as a technician!

Review 32 (2024-11-08 - Rating: 5)
I’ve had a few visits from Casteel for routine service calls. This has been since they installed a new AC and furnace several years ago. I’ve generally been pleased with their service and responsiveness. The technician today was Boyd, who was professional and straightforward. In addition to the routine call, he also evaluated whether a multi-zone system is feasible for this house.

Review 33 (2024-12-21 - Rating: 5)
The technician Chase was great he throughly explained the service that he performed and any needed recommendations. Ive been using casteel for 10 plus years now they are always professional and upfront.Thank you.

Review 34 (2024-11-08 - Rating: 5)
Excellent worker and an amazing communicator. Sean Haynes showed great skills and workmanship. I’m confident he took care of my systems in order for them to continue working at an efficient level. I will recommend Sean and Casteel to all my family/friends. Great job Sean!

Review 35 (2024-04-01 - Rating: 5)
I would like to give Casteel two thumbs up for another great service visit. Technician Boyd did a great job. Very knowledgeable about my ac unit. He changed the defective thermostat. He explained how to use the thermostat. He provided excellent service and was very personable. The quality of work was excellent. Thank you Boyd keep up the great work.

Review 36 (2024-12-20 - Rating: 5)
I trust Casteel for all of their services. Had AC work done and they did an awesome job. Had an issue with my plumbing and Gabe Mason took excellent care of me. Thanks Gabe and Casteel for tending to me so quickly.

Review 37 (2024-12-04 - Rating: 5)
Chase was excellent! Very thorough, knowledgeable and helpful. So personable, it was a very good experience to have since I just moved into this house and needed some help with the furnace filter in this weather. Will be calling him again for all future work. I found myself my go to person. Thank you!

Review 38 (2024-12-26 - Rating: 5)
Great job as always! Joys of home ownership as everything is expensive these days yet punctual, professional, quality work is the standard. Just completed a plumbing adjustment and have HVAC crew on the way next! Going for customer of the day!

Review 39 (2024-09-07 - Rating: 5)
Brad F came out very promptly after calling and reporting the ac not working in our house. He was extremely knowledgeable and professional. He took his time advising on what would work for our house the best and answered every question we had without fail. He looked out with our safety by being honest and showing us exactly what the issue was. I will recommend this company and Brad to everyone we know!

Review 40 (2024-09-14 - Rating: 5)
William Davidson fixed an electrical problem for us that was time sensitive as our pool system was down. He was on time, courteous, very engaging and competent! We knew we were being well taken care of and not being over charged. We use Casteel for all our electric, plumbing and HVAC needs because they have Technicians like William. I especially like the text updates with the photo of the technician coming to your home. Very nice touch!

Review 41 (2024-11-13 - Rating: 5)
Chris was great! He went above and beyond what I expected. My experience with Casteel has been very positive . There have been some issues but they are taken care of quickly and completely. I would recommend their services.

Review 42 (2024-10-12 - Rating: 5)
Casteel Heating and Air arrived at our home exactly when they said they would, absolutely no time was wasted by anyone on their installation team. Everyone knew exactly what they were to do and did it smoothly and efficiently.Removing the old HVAC went as smoothly as the installation of the new one. The completed installation was only after any mess that had been made had been cleaned up and a full explanation of the new Thermostat operation was carefully explained.Only a truly professional company would have such a masterful team and I say without a single doubt, the system was installed exactly as it should be and we look forward to many years of no trouble operation.Thank you Casteel.Jim G

Review 43 (2024-10-29 - Rating: 5)
Sean came out and was able to come early. He did an amazing job. He was very knowledgeable and explained everything in detail and in understanable terms, made suggestions how to keep my system in great condition. I would recommend Sean to be your service person.

Review 44 (2024-12-14 - Rating: 5)
We woke up to our heat not working and our smart thermostats giving an error. Casteel was able to squeeze us in on the day and our HVAC technician, Sean Hayes was great. A fuse box was discovered inoperative. He was informative, helpful and had great customer service. Our heat now works just like before.

Review 45 (2024-11-21 - Rating: 5)
Ryan Dvorak completed a job which involved 3 new toilets after experiencing a leak from one of my toilets. I had been thinking of replacing them before he arrived due to their age. It is amazing the power of the flush compared to the old toilets. Now I never need to have leaking issues on my mind again for years to come. He was very neat and tidy throughout time he spent in my home. Very professional and personable. Thank Ryan!!

Review 46 (2024-12-13 - Rating: 5)
James from West Marietta came over after calling Casteel to resolve a clogged pipe. He was very professional and detailed in his communication and briefing when explaining the issue and how he resolved it. Very thankful for James and would highly recommend him again.

Review 47 (2024-11-06 - Rating: 5)
Professional, on time, thorough explanation of a big repair. I was happy with my Plumber Gabe Mason. Very happy with Gabe knowledge and giving me 2 options. Wonderful Service Gabe. My husband and I are happy it’s done and with a warranty.

Review 48 (2024-12-17 - Rating: 5)
Your employee Harold Sanchez was so professional and knowledgeable. Great bedside manner. He is an asset to your company. Treat him right so you all don’t lose him to your competitors. It’ll be your loss and another company’s gain. If I could give him 10 Stars I would.

Review 49 (2024-11-05 - Rating: 5)
Von is very knowledgeable and competent plumber. He was able to quickly diagnose the problem and fix it on hand. He has great customer service skills and explains in detail what needs to be done before proceeding. Would definitely recommend him for all plumbing Services.

Review 50 (2024-12-10 - Rating: 5)
My home heating system was not coming on. I called Casteel and they came out immediately. The technician assessed the problem and discussed the situation and options. My technician was professional and informative. I was able to get approved for a new system. My decision was easy to make with the help of the technician. Casteel you are a five star hvac company.

Review 51 (2024-12-03 - Rating: 5)
Mr Rodney came to my door well dressed in his Casteel uniform. I liked the fact that he made sure he had shoe covers on before he walked into my home. He explained why he was there and the details of what he was going to do. He immediately got to work and afterwards, he explained everything that he had seen and his recommendations. I just switched from your competitors and I was not disappointed. You now have a loyal customer.

Review 52 (2024-09-17 - Rating: 5)
Geoffrey was fantastic. He had my chandelier put together and hung in no time. He was very friendly and extremely knowledgeable.

Review 53 (2024-10-12 - Rating: 5)
I recently decided to replace my water heater and reached out to Casteel, as I’ve always received excellent service from them in the past. I scheduled an appointment with the technician I requested, David Malone, for the following day. David arrived on time, inspected the water heater, made recommendations, and provided me with an estimate. Since the water needed to be turned off for the installation, I asked if he could return in three hours to complete the job. He agreed, and I signed the contract. True to his word, David came back as promised, installed the new water heater, and also reworked the plumbing for my water filtration system. David is extremely professional, meticulous, and goes above and beyond to ensure customer satisfaction. I highly recommend both Casteel and David for any plumbing needs.

Review 54 (2024-12-20 - Rating: 5)
The technician did a great job and gave me helpful feedback, regarding the filter. He was courteous and professional in every respect! I expect to always call Casteel when needed.

Review 55 (2024-11-22 - Rating: 5)
David Malone well mannered and knowledgeable in his field. Did an excellent job connecting the gas line for my oven. Went above and beyond. Definitely recommend this company.

Review 56 (2024-10-18 - Rating: 5)
I always get consistently amazing service from Casteel! Chase Hicks was on time, courteous and quickly diagnosed our furnace problem as an issue with the thermostat. We had the furnace installed by Casteel 8 years ago - they are going to warranty out the thermostat and install a new one! Very happy with the quick resolution! This is why well always call Casteel when we need service.

Review 57 (2024-11-14 - Rating: 5)
I had an unexpected shower leak. My neighbor suggested Casteel and I am thankful for it. David came out and assessed the issue, explained the cost, and fixed it. He was friendly and professional, with 18 years of experience. I am very satisfied and I highly recommend Casteel for any plumbing needs.

Review 58 (2024-11-18 - Rating: 5)
Victor Fuente came to check my water heater for an estimate on Nov 18 2024. He was very knowledgeable, professional, and very kind. It’s good to know that people like him still exist. I appreciate all his support and advice. Thank you Victor.

Review 59 (2024-10-18 - Rating: 5)
Our technician - Justin - is everything you would want in a professional technician. He communicated throughout his entire project. He was punctual, thorough, and explained the root cause issue in a very pragmatic. I was very impressed and thankful that he did not try to sell me something that I did not need. Hands down, when I use Casteel again, I hope to have another Justin or someone with equal caliber.

Review 60 (2024-09-13 - Rating: 5)
We needed a new sprayer for our kitchen sink for our 10 yr old house. Ryan came in assessed the issue and gave us several options. Ultimately we went with the best choice for our home. He was professional, informative, personable, and confident in himself and his skills. Thanks Casteel!

Review 61 (2024-10-18 - Rating: 5)
Service provided by William D. in Atlanta. He was on time, professional, and efficient. Within minutes he formulated a plan to troubleshoot, explained it to me, and provided the cost right up front. I really appreciated the transparency. Not for nothing, William corrected my problem in less than an hour and provided follow up instructions for possible future scenarios. Really satisfied.

Review 62 (2025-01-08 - Rating: 5)
Sean was very informative and helpful with my heating problem. His customer service and communication skills are excellent and i would recommend him highly. Thanks Sean.

Review 63 (2024-12-26 - Rating: 4)
Gabe Mason was knowledgeable about the issue with our hot water heater. He was able to answer all questions asked and even the suggestions. He even went beyond and did extra that was not asked for to make sure the job would be done correctly.

Review 64 (2024-10-29 - Rating: 5)
Your representative, Mr Sean Haynes, came into our home today. He was very respectable of our home and with us. He gave us a tune-up on our heating system and changed the filter. Before he left, we had prayer. Keep up the excellent service!

Review 65 (2024-08-02 - Rating: 5)
We have used Casteel before; we were very pleased with the process, the product, the professionalism, kindness etc.When Casteel says; They do an amazing job of taking care of you, they’re not kidding, they do!We had to have another A/C installed & other issues. They were very prompt answering the phone, addressing whatever concerns, needs we had, and we had the pleasure of working with Mr. O. Charles, Design Consultant who was assigned as our Person.We did not feel rushed, pressured to make decisions; Mr. Charles explained everything thoroughly, was very patient & precise as he walked us through the process. We had a good time working with Mr. Charles & cannot say enough positive accolades to do him justice; “Thank You” just doesn’t seem enough but we are grateful!Mr. Quinn, and Mr. Patrick who came out to complete the job was here most of the day! Wow! It was 90° outside, they did such an outstanding job, professional, kind, fine representatives of the Company. They ensured everything was working properly, clean-up was thorough, etc. They too, deserve commendation!Thank you again Casteel for exceptional products, workmanship, and employees who did an amazing job! We know if we have any issues we can contact you and it will be addressed immediately to our satisfaction.

Review 66 (2024-08-04 - Rating: 5)
Danny Testman came to my house and was very professional, friendly, and brought a warm energy with him from the start, despite how late it was on a Saturday he arrived after working all day already.He got right to work and was gone within two hard hours of trouble shooting (and being patient enough to explain and teach along the way).The price was MORE than reasonable and Danny was here within 12 hours of me requesting service. I ended up signing up for a service agreement that is also more than reasonable annually.Casteel, find this employee and give him a raise. He deserves every bit of it.

Review 67 (2024-11-12 - Rating: 5)
Casteel was easy to get a hold of even on a Sunday. Made an appointment for a Tuesday after work. He was on time, respectful and professional. He diagnosed the problem and within an hour it was fixed. Can’t say enough about the great customer service we received to get our issues solved quickly.

Review 68 (2025-01-04 - Rating: 5)
My technician Justin Rose (I think, can’t find name on invoice😬) was very professional, knowledgeable, and helpful. I will definitely use this service again for my plumbing needs.

Review 69 (2024-12-11 - Rating: 5)
This company has been great for both my cooling and heating needs. My heater was malfunctioning and Miyka was able to identify the issue quickly. He was really thorough with assessing the problem and fixing the issue once the necessary part was ordered.

Review 70 (2024-10-29 - Rating: 5)
Sean came out to the house and did a really nice job of helping us find and fix some leaks and replacing a toilet. He was super nice, professional and answered all our questions. Well done.

Review 71 (2024-08-02 - Rating: 5)
As usual my service experience with Casteel was good. They came in and were able to handle everything in a timely manner. Including this time having my blower pulled out & cleaned. The tech Daniel was great. Friendly and knew his stuff. Will continue to use Casteel for my yearly HVAC check-ups.

Review 72 (2024-08-01 - Rating: 5)
These guys are the best! Tom Avery was great- we got two systems installed and the team did a great job. I subsequently had an issue (not their fault) but they came out right away and fixed it within hours. Cameron bridgewaters was knowledgeable and very professional.

Review 73 (2024-12-27 - Rating: 5)
Installation was a smooth experience. Techs were very courteous with top shelf professionalism. Very nice men. I plan to contact Casteel for other services. Thank you.On a later date, I called Casteel for a plumbing problem. The technician resolved the problem and gave very helpful tips how to prevent the problem in the future. Very friendly, professional, top shelf service and experienced. Casteel is my service hero.

Review 74 (2024-10-12 - Rating: 5)
David was fantastic! Very polite and professional. We explained our problem and he explained our options and told us the best option in language we could understand. He explained the pricing before he began. Once completed, David showed us what he had done before setting the new toilet. We are confident that our problem was permanently fixed. David and Casteel were great.

Review 75 (2024-11-07 - Rating: 5)
Kyle was great! He was very professional, came in fixed our furnace, and gave us some great advice for the future. We appreciate him and Casteel. Thank you.

Review 76 (2024-09-19 - Rating: 5)
Casteel has taken care of my 3 HVAC units for years and always do a great job. On this most recent tune-up visit, Chris Feddern was the service tech and he was very kind and personable. Chris even noticed a problem with one of the springs on my attic stairs and promptly fixed it for me (outside of his job description but a relatively simple fix... much appreciated)! Great service provider!

Review 77 (2024-11-15 - Rating: 5)
Jermaris was awesome! He was professional, answered the questions that I had, and helped me with scheduling a representative to come out to discuss my options for a new system. It was a great experience.

Review 78 (2024-07-18 - Rating: 4)
Our technician Geoffrey was fantastic. Very thorough and knowledgeable. The estimate process was great.What I wasn’t happy with was at the end he said did they talk to you about the charge to come out? I said no they never mentioned there was a fee for an estimate. Shocked by a $89 cost to get a quote on a generator was a bit shocking to say the least.For the future those that set up appointments should disclose this information before scheduling. The tech did inform me if we go with Casteel it goes toward the quote. The over all quote was a tad bit higher than I calculated but I think the advantage of using a company that does everything has benefits. My concern is the fee that wasn’t disclosed before arrival. Makes me question other surprised costs that may come up.As for the technician A+. Setting up the appointment was easy too. Not disclosing a cost is a concern.

Review 79 (2024-08-10 - Rating: 5)
Chris the sales engineer was a pleasure to work with. He covered all the the potential work without question. It was his professionalism as I got other estimates that secured the sale with Casteel. Dominic and the team were no less. Very professional and courteous throughout the day and it was a hot one. I’ve been in the service industry 30 years and this team was top notch.Big Thanks to the Casteel team!

Review 80 (2024-10-11 - Rating: 5)
Chris was very professional and knowledgeable and gave us good guidance about our furnace systems. We also enjoyed chatting with him about the birds that we have in our backyard and that he has in his backyard. He was a very nice person to have come service, our AC and Heating systems

Review 81 (2024-07-22 - Rating: 5)
Very nice experience. Jeff was patient, knowledgeable and just downright cool! Very nice guy! Despite the thousand questions I had, he was diligent and his work is high quality and looks nice. He knows what hes doing and hes very good at it. Just an overall 5 star experience as far as Im concerned. We paid a good bit more than our home warranty company was going to charge us but the nice work Jeff did and spending a couple of hours getting to know him made the otherwise miserable experience kinda pleasant and we feel like we got what we paid for. Literally everyone I spoke with at Casteel knocked it out of the park. I was involved in ALTA tennis playoffs and it was raining so there were delays and reschedules and every time there was a change I would have to call them and reschedule and I did that at least 3 times, maybe 4 and they were so nice to me even though I was giving them fits with moving my appointments around, but it all worked out and our nightmare is over. Nice work to everyone at Casteel!

Review 82 (2024-10-31 - Rating: 5)
Gabe was extremely helpful this evening as we needed to replace our water heater. This job required after hours work and he was very professional about it and did a perfect job installing our new water heater! Thank you to Gabe and the Casteel team for getting this done for my family!

Review 83 (2024-11-30 - Rating: 5)
We got problem with garbage disposal. I put a new one on. That didnt work. Justin arrived on time. He identified problem quickly. Did not waste any time. He cleaned after finishing. Hes very professional. I will use Casteel next time. Great job. Thanks

Review 84 (2024-09-27 - Rating: 5)
The technicians were on time and very professional during the entire time from start to finish. I am totally satisfied with all the work they did installing a new AC unit. Because of this experience I am recommending family and friends to use Casteel for all of their needs.

Review 85 (2024-08-08 - Rating: 5)
Ryan came out today and was amazing! As always, when our aging house has an issue, Casteel is the first company I think of to help us out. I completely trust their expert advice and willingness to work within our budget. I completely recommend them for all your needs!

Review 86 (2024-12-13 - Rating: 5)
My technician (Chase) arrived on time, performed the services on three units in a timely manner, Answered all my questions. Left everything the way he found it. I was very pleased with his attention to detail and pleasant manner.

Review 87 (2024-09-26 - Rating: 5)
Love this company and the quality service i get from them for the past 10 yrs. Brad F was fantastic! He got my hvac all ready for winter usage and gave some great suggestions for reducing allergies even more inside. Highly recommend them!

Review 88 (2024-09-25 - Rating: 5)
Best service all the way around! Communication was great, informative and helpful the whole way. My Casteel rep today showed up on time, professional, thoughtful and got the job done efficiently and quickly!

Review 89 (2024-09-08 - Rating: 5)
Great experience! Had a spigot break off the house. I thought it was going to cost a fortune. David arrived the next morning, quickly examined it and said he needed to upgrade the pipe, place some concrete in the hole in the house and replace the hardware. He was done in under two hours, even navigating a tight crawlspace. It looks so much better and stronger. David even offered some good advice for taking care of the pipes. It wasn’t cheap, but it was a lot less than i thought it’d be when i saw a stream of uncontrolled water shooting out the side of my house.

Review 90 (2024-11-11 - Rating: 5)
Michel did an excellent job of cleaning our HVAC fan and its housing. He explained all of his work very clearly. His has serviced our equipment before; we are very pleased with is work. Also, he is just a super nice man.

Review 91 (2024-08-30 - Rating: 5)
I was soooo happy to get an appointment last minute!! Kyle was efficient and professional. He provided me with an understanding of everything that was going on and everything that he was doing. I felt at ease knowing he was taking care of my A/C issue!! I will definitely recommend Casteel to anyone!

Review 92 (2024-11-24 - Rating: 5)
Casteel always gets the job done. Brad F. came out of fix our heater today and had it running in no time. I appreciate the additional information he gave on the condition of our aging system so we can proactively made a decision to update. Thanks Brad!

Review 93 (2024-10-16 - Rating: 5)
Joshua was professional, knowledgeable, and friendly. I asked a lot of questions and he answered all of them, also priding additional recommendations Darion’s to help keep my home and family safe. The work was done quickly and effective.

Review 94 (2024-12-08 - Rating: 4)
Had an appointment for a 2-6 window. He showed up at 615. After 7 before leaving. Not the first time service has been this late. Casteel needs to work on thier scheduling. Half of my Saturday shot for a simple tune up

Review 95 (2024-10-18 - Rating: 5)
Casteel is the best!! Gabe took care of my plumbing issue in less than an hour. He was friendly and professional and efficient! Everyone I have talked to and interacted with is always friendly and understanding.

Review 96 (2024-08-16 - Rating: 5)
Today has been the best experience in the worst possible situation. Both technicians have been awesome. Danny Testman was extremely helpful and knowledgeable. Was able to learn a lot about proper maintenance. Ryan Dvorak also made great recommendations and solutions.

Review 97 (2024-11-02 - Rating: 5)
Sean went above and beyond today!! He was great and answered all of my questions. I hope we get him every time we call!! He definitely exceeded my expectations!

Review 98 (2024-09-06 - Rating: 5)
Michel was great. He was here on the later side, which we kind of felt bad but he had no issues with it. We didn’t feel like he was trying to rush his way out or do the minimum. He was very thorough and helpful and informative. Thanks so much!

Review 99 (2024-12-31 - Rating: 5)
Ryan was great about answering my questions regarding a tankless install. He was prompt and walked me through the options, including mounting locations and filtration options.

Review 100 (2024-11-19 - Rating: 5)
It was a pleasant meeting with Sean and he was very helpful with showing me how to use the Thermostat correctly.The rest of inspections of furnace went smoothly.Thank you Sean and CasteelCould you send me my receipt of payment

Review 101 (2024-08-14 - Rating: 5)
My experience with Casteel was very professional. Their team is on point and really puts the customers needs first.I am grateful for both techs both named Josh for thier professional courtesy and quick response. After one phone call I had and estimate, financing and next day installation all set and ready to go.Thanks Casteel.

Review 102 (2024-08-13 - Rating: 5)
I had 2 bathrooms with blocked sinks and one blocked bathtub. I was hoping for an easy fix. It was, when the problem was found. Unfortunately they had to cut into a wall so the price went up, but they put in a clean out so in the future, it should be easy for me to get to if needed.Very professional. Nice gentlemen. They wore covers on their shoes when entering the house. Explained everything that they were going to do. No surprises.10/10 would recommend.

Review 103 (2024-11-12 - Rating: 5)
Randall did a thorough inspection, took and analyzed photos, then professionally delivered the results. He did a wonderful job - which Casteel has consistently delivered year after year. 5 stars as always - thanks Randall!

Review 104 (2024-12-09 - Rating: 5)
I found the evaluation of my existing system and suggestions for repair or replacement very informative. Kyle, Jovan, and David were all very professional, and the quality of the work seems top notch!

Review 105 (2024-12-17 - Rating: 5)
Michel Moundounga was very pleasant, very professional and got the job done quickly. He explained everything that he did and explained his recommendation for a UV lamp. Supplied a pamphlet on the light. All around he did an excellent job!

Review 106 (2024-12-26 - Rating: 5)
My technician David Malone was as professional as they come. Gave me all the details with the process. Very knowledgeable very professional and completely blew away any and all expectations. Highly recommend

Review 107 (2024-12-01 - Rating: 5)
The technician who provided urgent plumbing service at my home on December 1 is Victor F. Victor is knowledgeable, professional, courteous, and diligent with regard to his work. He remedied the plumbing problem in an expert manner. Victor provided stellar service!

Review 108 (2024-12-25 - Rating: 5)
So thankful for the quick and excellent work done. A pipe to my water heater burst on Christmas Eve and they were there on Christmas morning. So grateful.

Review 109 (2024-12-18 - Rating: 5)
Victor repaired a leaking bath faucet and a leaking outdoor hose spigot. He was very professional and explained everything he needed to do to make the repair very well. He was a pleasure to work with and I would highly recommend Casteel!

Review 110 (2024-09-29 - Rating: 5)
I love Casteel for all my HVAC, plumbing, and electrical needs. Their staff is courteous and work professional. All my appointments result in successful resolutions for my home. James the Plumber is so kind and thorough. Please KEEP HIM. A+

Review 111 (2024-09-07 - Rating: 5)
Our technician Sean Haynes was awesome, professional and very thorough. He also was very knowledgeable when we asked him questions. We will definitely request him to do our future services. Recognize him for a job well done!

Review 112 (2024-11-24 - Rating: 5)
Travis Lewis, HVAC Tech, was very professional and spent over an hour in our attic inspecting the furnace. He determined that it would cost about $2500 to repair and due to age of the system he couldnt guarantee how long the repair would work. Since the furnace is 26 years old he said it would be in our best interest to replace the system for approximately $7000. He was surprised that it lasted this long. This is our second time using Casteel and I would recommend them all HVAC issues.

Review 113 (2024-12-02 - Rating: 5)
This technician was efficient. He came into my home and was polite and inspected my HVAC and everything was fine. We purchased this whole new system less than three years ago from Bardi but I kept getting a message saying that something was wrong so I called this company which is something I don’t usually do but Bardi would find something wrong or something I needed to fine tune with their system that they installed so I Castell but nothing with this company.

Review 114 (2024-09-27 - Rating: 5)
This was the first time Id ever called Casteel.I am SO impressed with the plumbing expert that was dispatched to my house this morning.His name is RYAN DVORAK.Ryan is a true professional; hes personable, polite, and has a great work ethic.He answered all of my questions about the project, costs, and the upgraded materials that he would use to replace some very old pipes beneath the bathroom sink.Great work, Ryan!Thank you, Casteel.Thank you, Ryan.Jane9/27/24Ryan Dvorak is a consummate professional.Thank you, Casteel Plumbing.

Review 115 (2024-12-03 - Rating: 5)
Sean did an excellent job! He is very thorough and taught me things about my HVAC system I didn’t know. I highly recommend him.

Review 116 (2024-10-17 - Rating: 5)
What an amazing experience from beginning to end! Michel Moundounga was extremely patient and guided me through the entire appointment. He took excellent care of me and treated me and my house with the utmost respect. I’m so grateful and thank you!

Review 117 (2024-10-15 - Rating: 5)
Mr. Michel Moundounga was very polite, friendly, and he was not bothered by the MANY questions I asked him. I appreciate him informing me on my unit, and not talking down to me like I wouldnt understand what he was explaining and,I will continue to be a Casteel customer as long as you continue to have outstanding Service Technicians like Mr. Moundounga. He went above and beyond servicing my unit. I feel comfortable and content knowing my unit will be fine during the winter months.

Review 118 (2024-08-13 - Rating: 5)
This is my second time using Casteel and both experiences have been great! Friendly, helpful and fast service. Their pricing is reasonable and fantastic warranty options. I will continue keeping them in mind for my needs in the future.

Review 119 (2024-10-16 - Rating: 5)
My technicians name was Shawn and he was waiting for me in the driveway when I got home from work. He was very knowledgeable, very professional, and gave me a top-notch evaluation of my heating system, including his recommendations. would definitely recommend Castleel

Review 120 (2024-07-19 - Rating: 5)
Rick did an excellent job repairing our cooling systems. It was obvious that he was an expert in his field and he quickly evaluated the problem and shared with me what was wrong. He showed me the issues involved and how he needed to proceed with the repair. Thank you for sending him to repair our problem and we are very happy with Casteel and have used them for years.

Review 121 (2024-10-23 - Rating: 5)
Kyle did an exceptional job installing my new Comfort AI system on both of my HVAC systems. He also installed two S40’s for my home. Kyle was professional and followed the process of the agenda and greeting.

Review 122 (2024-10-02 - Rating: 5)
Casteel did a great job. This was the first time they did yearly service and it was exceptional. Boyd is excellent. He answered all of my questions and left me feeling ready for the winter!!

Review 123 (2024-08-29 - Rating: 5)
Josh is far and away my favorite Casteel Technician. He knows his products, takes the time to know his customers and understand their expectations, and is the most thorough tech I’ve ever interacted with. Would like to have him be the tech here whenever one is needed.

Review 124 (2024-11-24 - Rating: 5)
Casteel was referred by another plumber since I need expertise on a Rini Tankless Water-heater. Technician was excellent as was the Rini factory consultant one the other end of the line. Together they did one fantastic job and taught me a lot about the product. I was extremely impressed. I wish all products that I would ever buy had this level of service, quality, and engineering know how.

Review 125 (2024-07-18 - Rating: 5)
Great staff! My technician, Boyd, was extremely knowledgeable as well as helpful. Not only did he fix my issues, he took time to explain how and why they had occurred. I will definitely refer Casteel to any in need or call upon their services should I need them in the future.

Review 126 (2024-10-09 - Rating: 5)
Gabe could have been one of the best plumbers I’ve ever had! I own a ServiceMaster & we call plumbers for our customers daily! The attention to detail that he took after having to come back out a 2nd time, was exactly what my system needed! I would highly recommend Gabe & Casteel to anyone for everything!!!

Review 127 (2024-11-25 - Rating: 5)
Paul did an excellent job troubleshooting and fixing our heating system. He was so patient with the process. Highly recommended!

Review 128 (2024-12-23 - Rating: 5)
Daniel Testman, Technician never disappoints. His service was exceptional as usual. He answers all of my questions and concerns every time.

Review 129 (2024-08-09 - Rating: 5)
I called Casteel to get a second opinion on my ac repair. Robert was the technician that was sent out. My appointment was between 4 and 8pm. He showed up at 4. He explained everything to me as he searched the problem. I didn’t have to ask too many questions because he was very informative. Turns out the problem wasn’t what the previous company said it was. Ended up saving over 700.00. So glad Robert was the technician. I highly recommend Casteel.

Review 130 (2024-10-31 - Rating: 5)
Fall Service - I like how youll get a notice with the Technicians picture before arrival. He arrived soon after the notice. He was polite and performed the service quickly. He informed me about the VIP service, which will save me some $ on the service and filter. Thanks!

Review 131 (2024-11-12 - Rating: 5)
Needed a plumber to come out and inspect water damage. Casteel was so professional from start to finish. Prompt arrival, thorough communication. Couldn’t ask for a better experience.Secondly, also needed an HVAC tech to come out for some rewiring. The professionalism and communication was top notch, timely work and fully executed on expected time table.

Review 132 (2024-10-16 - Rating: 5)
Gabe, my technician was great! Very knowledgeable and addressed the immediate issues with my kitchen faucet. I will definitely use Casteel services again!

Review 133 (2024-08-30 - Rating: 5)
Casteel got out to my house quickly. Chase was professional, incredibly helpful, and got my AC up and running while taking care of the warranty. Excellent service

Review 134 (2024-12-25 - Rating: 5)
Casteel Heating Plumbing did a great job in fixing our furnace. Sean was professional and answered all of our questions. Thank you!

Review 135 (2024-10-02 - Rating: 5)
Joshua Witting was my technician. He was fantastic!! It was like talking to a friend. He explained everything to my fiancé and I. He eased all our concerns and answered our questions. He let us know about deals on saving money. Yes, I would recommend Casteel Heating and Air!!!

Review 136 (2024-11-16 - Rating: 5)
Travis did an excellent job. He was very knowledgeable and explained everything to me in detail. He was on time and kept me informed in on when he would arrive.

Review 137 (2024-08-09 - Rating: 5)
Called Casteel for help with multiple air conditioning and thermostat issues. Brad was here over three hours checking systems/ changing filters/installing thermostat and explaining what I should do to stay on top of multiple systems in my home. Can’t say enough good about his patience, professional attitude and work ethic. If a company is only as good as their employees then Casteel wins. Not looking for my next problem but if and when I have one I will call Casteel and request Brad.

Review 138 (2024-12-31 - Rating: 5)
Danny Testman visited my house for an HVAC tune-up. He is a professional and he obviously knows what is is doing. AND he has a great personality.

Review 139 (2024-03-17 - Rating: 5)
My hot water heater stopped working on a Saturday night and I made an appointment with Casteel online that same night for Sunday morning. Victor and his team arrived around 9:00 am and assessed my problem and my hot water heater main burner and control valve were bad. The hot water heater was over 9 years old; therefore, I decided to have it replaced. Victor and his teammate quickly went to their warehouse and picked up a new hot water heater and returned before noon. A couple of hours later, I had hot water again. Victor and his teammate were very professional and I love my new hot water heater. If you need the job done right and quickly on a weekend, call Casteel!

Review 140 (2024-09-04 - Rating: 5)
Sean Haynes was very professional and explained everything that was going on with my HVAC and what was needed to fix it. The response from Casteel was very fast from the time I called them and the time Sean arrived . Same day service and I was happy to know that they were able to come the same day. Casteel comes highly recommended.

Review 141 (2024-12-18 - Rating: 5)
James the plumber from West Marietta was punctual, quick, super professional and fixed everything. Highly recommend Casteel, we’ll use them again!

Review 142 (2024-09-23 - Rating: 5)
Jamaine came over to service our generator, connect some other breakers to the generator box, and fix our doorbells. He is very polite, knowledgeable and patient. I had many questions for him while he fixed our issues. I will request Jamaine when we need an electrician again.

Review 143 (2024-12-02 - Rating: 5)
Boyd was excellent. Very personable, explained everything clearly and gave informative recommendations. Service Technicians like Boyd are why I continue to use Casteel!

Review 144 (2024-10-12 - Rating: 5)
Danny was just great because he took his time to carefully check the entire system. Then, Danny proceeded to clean our furnace for future use. Not to mention, his customer service was perfect. Now, he is our preferred technician.

Review 145 (2024-08-18 - Rating: 5)
David Malone went above and beyond to be sure that we had our water heater placed and running. Our appointment was late Saturday as we had no hot water and he stayed till almost 11 pm and replaced a new heater. Came the next day on his off day to fix a circulating pump bar that was not working well. Excellent service and I highly recommend him

Review 146 (2024-07-01 - Rating: 5)
Our ac went on the Fritz we called Casteel and as per the usual they scheduled us and kept us aware of the appointment even alerted us 20 minutes before arriving. Today I’m particularly impressed with Shane. The man is dope, well spoken, very nice organized, friendly and knowledgeable of what he does. He made it so easy to understand the repair by breaking it down on what he did and how he did it and he closed & locked our gate as it was before. Shane thank you!!! 😊 for saving us from this heat and moreover thank you for being a rare and yet great human being. Casteel thank you for hiring Shane and gave him the opportunity to work with us. 🤩🎉🎶7✨out of 5✨

Review 147 (2024-10-23 - Rating: 5)
My tech Sean Haynes was very professional and knowledgeable of his job. He respected my home through the service appointment. He provided a great service.

Review 148 (2024-10-22 - Rating: 5)
Our technician, Armando and his team, did an outstanding job with our AC install. They took care of everything and double checked everything to make sure everything was working properly. We also hadShaun and Eric do repairs in a bathroom. They did a great job.

Review 149 (2024-06-01 - Rating: 5)
I cant say enough about CASTEEL !I tried other companies in Atlanta but no one offered to part with their commission to make the sale...or offer the rebates that come with the purchase. To boot, the unit was available and installed the next day. Their technicians showed up on time and they did a great job.I RECOMMEND CASTEEL 100%

Review 150 (2024-08-03 - Rating: 5)
Michel came quickly at night and on a weekend; he worked quickly and efficiently! He dealt with the emergency issue with my AC unit, made sure I was comfortable and cleaned up. He scheduled a follow-up appt for the next day- a Saturday. Overall, a very pleasing appointment!

Review 151 (2024-07-29 - Rating: 5)
Casteel technician Brad was awesome. First of all he waited for me. He was very kind, knowledgeable and honest. Casteel got us on the calendar right away. I am very thankful for that.

Review 152 (2024-08-04 - Rating: 5)
Rodney Washington from Casteel was excellent! We had an issue with the condensate line for the AHU in our unit, in our condo building. Rodney quickly identified the source of our issue as emanating from some work our neighbors had done, and talked us through potential solutions. We feel like we have a much better understanding now if something was to happen again. Would recommend his services.

Review 153 (2024-07-29 - Rating: 5)
Robert was very professional and exceeded my expectations. He fixed the problem in a matter of minutes, and the price was much lower than a quote from another company. I would recommend your service to all of my friends and family. Thank you again for sending Robert, he was fantastic.

Review 154 (2024-08-16 - Rating: 5)
Timothy and the team member with him were on time and explained the service needed. I’ve had three companies come to our house and they didn’t take the time to inspect to see what was causing the issue. My wife and I purchased the annual service as well.

Review 155 (2024-09-03 - Rating: 5)
Had great experience with Ramirez great technician walk me through what task he was going to perform Job well done

Review 156 (2023-12-29 - Rating: 4)
Tech Shaun was very good and respectful, I even went back to work while they did their job. Quality of work was very good. Was a bit surprised a water heater and install these days cost $2k, not their fault so much, ‘build back better’ at twice the cost of life/living hitting from every single direction these days. Work and tech, 5 stars, price 2 stars. 🤷

Review 157 (2024-11-13 - Rating: 5)
Tyler did a great job of dealing with our moisture & humidity issues & did a thorough job of explaining our options. We appreciated his obvious HVAC experience & willingness to ask for help when needed.

Review 158 (2024-09-03 - Rating: 5)
Jeffrey Erikson was great! He came out on a holiday, (Labor Day) to give us a quote to replace our water heater that had flooded our basement. He was able to quote and install on the same day! Definitely recommend!

Review 159 (2024-09-12 - Rating: 5)
Tech arrived on time and proceeded to inspect the HVAC unit and found a tripped fuse within minutes of checking the unit. Also inspected the drain lines and documented other areas of potential maintenance issues as it had been neglected for some years. Happy with the service and professional way the service was handled start to end.

Review 160 (2024-07-22 - Rating: 5)
Casteel sent out their tech after 10:00 PM on a Sunday night. He was very professional and personable. When he left we were scheduled to get a new waterheater installed on Monday. We were very pleasantly surprised. Two other emergency calls couldnt even get anyone to our home until Monday.

Review 161 (2024-07-29 - Rating: 5)
Great job Casteel. My HVAC was repaired correctly and on a Sunday to boot. The technician was polite and knowledgeable. The price was more than I expected, but so is everything these days. And like I said- they came on a Sunday. I definitely recommend.

Review 162 (2024-11-04 - Rating: 5)
Great Service. Technicians Eric and Shawn(Lawrenceville, Ga) were courteous and professional, they explained the inspection details and resolutions very thoroughly.

Review 163 (2024-10-09 - Rating: 5)
Michel has done my HVAC checkups a few times now. He is very thorough and respectful. I have been very happy with the work Casteel and Michel have done to keep my system operating well.

Review 164 (2024-09-02 - Rating: 5)
Same day service for our AC which was damaged in a power surge on a holiday weekend. A different 24 hour provider told us they couldnt see us for days. Rick, our technician from Casteel spent extra time trouble shooting to make sure AC was running smoothly.

Review 165 (2024-08-07 - Rating: 5)
My technician Victor definitely exceeded expectations. He wad courteous, fast and professional. He was able to quickly diagnose and repair my cracked pipe near my hot water heater. Would highly recommend!

Review 166 (2024-08-20 - Rating: 5)
Quin and Patrick were very professional and efficient. They wasted no time with getting started and they finished ahead of their schedule. Quin took extra time to teach me how to use the new thermostat. They also explained what they were doing with each step of the installation.The day before my installation Rudy Balderas was very through in explaining the product and advised me about the additional vents that needed to be installed which explained a lot about my house that I didnt know and Ive been in my house for 19 years!Im very pleased!

Review 167 (2024-10-22 - Rating: 5)
Victor was excellent. He came out same day and did a great job on the plumbing repairs. I would certainly call Casteel and request Victor in the future.

Review 168 (2024-11-22 - Rating: 5)
The technician Sean was awesome. Did a fantastic job! Will definitely use Casteel for future HVAC

Review 169 (2024-08-07 - Rating: 5)
Excellent, excellent job well done. Geoffrey Adams was the technician and was professional, courteous and is an excellent electrician.I will definitely use Casteel again and will recommend them to my friends and family.

Review 170 (2024-10-16 - Rating: 5)
James did a wonderful job installing our water heater. He was professional and efficient, yet another reason that we will always choose Casteel. Thank you Mr. James and Casteel!

Review 171 (2024-11-21 - Rating: 5)
Scheduling was easy and communications was crisp, clear, and frequent. Jeff was knowledgeable and pleasant. He quickly diagnosed the problem and repaired it the most efficient manner. Thank you for the great service.

Review 172 (2024-08-12 - Rating: 5)
The technician provided a detailed explanation of the issue with my unit, as a similar problem occurred two years ago. This has enhanced my understanding of the situation. I am highly satisfied with the exceptional service provided and will gladly recommend Casteel to my neighbors.

Review 173 (2024-10-28 - Rating: 5)
Sean H. was great and super efficient! He was quick with the diagnosis and then made the repair super fast. Everything was super smooth and easy! Would recommend.

Review 174 (2024-11-20 - Rating: 5)
James from West Marietta was very helpful and fix our problem in just a matter of a couple of minutes. He was very kind and courteous, wish all repair were like him.

Review 175 (2024-08-26 - Rating: 5)
The technician Sean was very polite, professional, and knowledgeable. He placed his shoe covers on when entering. He was not in and out in 2 seconds as most have done in the past. If you dont know you dont know. He spent at least an hour servicing my unit. I like how Casteel sends photo of the technician thats coming.Thank you Sean!

Review 176 (2024-08-08 - Rating: 5)
Our air conditioning system failed this summer, and we ended up replacing the unit. Our salesperson, Mayel Munguia, was absolutely wonderful! He did a thorough inspection and made reasonable recommendations. Additionally, he was quite personable and friendly. Very satisfied!

Review 177 (2024-06-21 - Rating: 5)
My air went out during the hottest part of the day. I contacted Casteel that evening and a technician was at my house at 9 am. My tech Tim was knowledgeable, funny and professional. He explained to me thoroughly. He got me setup with my appointment for a new unit. Thank you, Tim for the remarkable customer service.

Review 178 (2024-08-03 - Rating: 5)
Christopher nelson and Casteel Heating Cooling, Plumbing and Electric was really great. He was very pleasant, thorough, And knowledgeable. Conducting an expectation and some repairs of my ac unit. I would definitely recommend them.

Review 179 (2024-06-28 - Rating: 5)
JD was really great! He took all the time needed and asked to answer all my questions, walk me through the issues we were experiencing, the different options for resolution, as well as take the time to get into the technical explanations most people probably wouldnt care to know about but that I wanted to know! He is patient, honest and kind. I hope Casteel keeps him around for a long time and treats him as well as JD treats his customers!

Review 180 (2024-10-10 - Rating: 5)
The plumber, David, was excellent overall - care for our needs, workmanship and other details of the installation of our new hot water tank. Casteel has the best people whether in the office or out doing the work.

Review 181 (2024-10-27 - Rating: 5)
Casteel obviously has high standards for their employees. Ive been impressed with all of the techs that have serviced my ac/furnace. Today Rodney W. serviced my furnace. He explained everything that he did before he did it. He gave tips on how to improve the air quality of my home. He was professional and knowledgeable.

Review 182 (2024-07-05 - Rating: 4)
I had lost all faith in Casteel, and wished I never used them. I had them back out today and the sent a technician who knew what he was doing. I felt better after Matthew left. He went through everything and show me things I can do to make my system workbetter. Now if they can just learn how to communicate with theircustomers, that would make a difference.

Review 183 (2024-12-27 - Rating: 5)
The technician you sent did a great job hopefully you will send him back to me again whenever I may need assistance again.

Review 184 (2024-09-08 - Rating: 5)
The electrician, Chris, did his very best to solve our issue. He was compassionate and very understanding and willing to negotiate the final price. They’ve certainly got our business!

Review 185 (2023-01-07 - Rating: 5)
Ethan was exceptionally helpful and professional, arrived on time took his time to walk the area affected, educated on best approach and explained the process.Upon completion of project Ethan reassured and explained all was done to perfection along with walking me through the entire job explain what to expect.Pricing was reasonable to be exact it was 40% cheaper than other companies that came by to quote the job.Would recommend this company anytime!

Review 186 (2024-12-16 - Rating: 5)
The technician came sooner than expected and did a great job! What i liked most about the experience was that he didnt try to take advantage of my lack of knowledge by charging me for something that I didnt need.

Review 187 (2024-12-27 - Rating: 5)
I am so happy we called Casteel. On time professional and no up selling. Told me what needed happen.

Review 188 (2024-12-02 - Rating: 5)
Shaw Haynes is very knowledgeable and helped us understand completely how to keep our unit running correctly. Great service advisor!