Hot Water Guys

Located in Houston, Texas

Address: 352 Link Rd, Houston, TX 77009, United States

Phone: +1 832-673-0909

Rating: 4.9

Services

Online estimates
On-site services
Repair services
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-09 - Rating: 5)
Chase and Sam did an excellent job! They arrived promptly within the scheduled time frame and completed the tankless water heater installation efficiently. They were respectful of our home and privacy throughout the process. Chase’s expertise was evident as he took the time to thoroughly explain the installation details and how the unit operates, ensuring we were comfortable with everything. Wayne was also fantastic—he provided clear, reasonable estimates and patiently answered all of our questions. We appreciated the office’s frequent reminders about the installation, which kept us well-informed and prepared. Thank you!

Review 2 (2025-01-02 - Rating: 5)
Excellent service on install of new tankless water heater. There was a small issue with the heather after installation, but the techs came out and resolved it quickly when I let them know about the problem. They did a very good job - even worked on Christmas Eve!

Review 3 (2025-01-02 - Rating: 5)
Called on Sunday when we found a leak with our system. Monday morning they called and sent Sam on Tuesday, New Year’s Eve. Sam had to replumb the connection to the hot water as the original installation wasn’t done properly. He also replaced the o rings inside the unit, flushed it and got us working again. Sam is the best and stuck with it to get it done properly. Thank YOU.

Review 4 (2024-11-20 - Rating: 5)
Dan has been servicing water heaters at my house for years. Really knowledgeable, professional and is good at what he does. At least I dont have to worry about my water heater issues. Thanks to the Hot Water Guys!

Review 5 (2024-11-11 - Rating: 5)
Wayne came out and explained how the system worked, what he recommended and beat their competitors pricing. Then Chase came out and did an excellent job installing the unit. Couldn’t have asked for more. I would highly recommend Hot Water Guys!

Review 6 (2024-08-17 - Rating: 5)
Hot Water Guys did a great job installing a new tankless water heater in our home. The entire process was very easy and service excellent. The initial estimate and proposal was explained very well, they answered all my questions and quickly scheduled the install. The two installers were great communicating with arrival time and were very professional and friendly. They took the time to explain how the water heater worked, made sure everything was working well before they left and took time to answer a few questions. Very happy and would highly recommend!

Review 7 (2024-03-12 - Rating: 5)
Hot Water Guys is the way to go. No plumber or A/c people can do or know what these guys do. I was a plumber and appreciate the knowledge. They carry extra parts for my Ravien unit, no waiting for parts. We are very happy and very satisfied with the work and extra care they took with our home. Sam the service specialist is very knowledgeable with tankless water heaters. They are not afraid to tell you how to get more life out of your unit. I was impressed with the professionalism, trust, and respect for property.Thank you Sam!!

Review 8 (2024-02-12 - Rating: 5)
One of our water heaters was leaking. Dan came out right away and had the part in his pocket. Our other heater had a code. Dan tried to save us money by fixing the corroded wiring. In the end he had to order a new wiring harness. Dan treated the heaters like they were his, being very meticulous and keeping everything clean. The staff at the office was very friendly and efficient. I can’t thank everyone enough for taking such great care of us.

Review 9 (2024-10-22 - Rating: 5)
Sam Smith with Hot water guys did a very good maintenance service job for us. He explained and answered all our questions, and his work ethics, sincerity, etc. are excellent. We highly recommend him and look forward to seeing him again during the next service time. Pl convey our thanks to him.

Review 10 (2024-11-05 - Rating: 5)
Friday - Service call will continue when new parts arrive. Everything’s good so far!Saturday - Dan came back with the new part, installed quickly and completed the work professionally. Highly recommend Mr. Dan W. Great service, timely, on budget and a nice person to deal with.

Review 11 (2024-10-04 - Rating: 5)
Dan did a great job fixing my water heater. It was a simple fix in less than an hour. Other people were trying to charge more money to swap out parts. I highly recommend Hot Water Guys!

Review 12 (2024-12-17 - Rating: 5)
Chase & Sam were efficient, quick and left a clean work environment. Chase explained everything before he left and it took about 5 hours to remove 2 x 40 gal water heaters with a high efficiency tankless water heater.

Review 13 (2024-09-16 - Rating: 5)
My tankless water heater went out so I called the local do it all outfit (plumbing, HVAC, electrical) where I had a service contract. Not only did it take them over 24 hours to get to my house their quote was double what I expected to pay. I thanked the do it all company for their time and called Hot Water Guys around noon. I explained my situation to the lady who answered my call and asked if she could give me a rough estimate over the phone. She quickly provided an estimate that was 35% less than the do it all outfit. So naturally, I asked to get on their schedule for a complete quote. Wayne was able to get to my house about 2 hours later to look at the job and firm up the quote. His actual cost with some upgrades, was within 1% of the phone quote. You can imagine that I was pretty happy to see this so we booked it.The install crew came out 2 days later to put in the new unit. The installers were very courteous and took a little bit of time to educate me on some additional maintenance items for the heater plus run through a few install options for my house. The guys worked quickly and within a matter of about 3 hours had fully replaced the unit, installed new service valves, ran a new condensate drain line, new expansion tank framed out and fully supported, added a drain valve for the recirculation loop in my house, and connected an external controller. The install in my garage is a basically a work of art.My home has a hybrid manablock plus a circulation loop to the master bath. The circulation loop never worked with the old unit and three different plumbers (including the original installer) never could get it to work, even after calls to the manufacturer. The best part of the replacement, other than the fantastic price, is that The Hot Water Guys were able to get the circulation loop working with the new heater. Now I dont have to run water in the master bath for 3 minutes before the hot water arrives. I walk in the bathroom, press a button on the wall and within about 90 seconds both sinks and showers have hot water ready to go. No more wasted water.Overall I am a very happy customer and would recommend them to anyone needing a new water heater. Plus the logo is pretty cool too!

Review 14 (2024-03-13 - Rating: 5)
Dan came out today and did my water heater flush. He did a good job. And pretty quick. And he also explained the process to me. So, I’m good for another year. Thank you.

Review 15 (2024-08-28 - Rating: 5)
HWG is amazing! After about a week and multiple calls to various plumbing services to fix a water heater pilot light, these guys were quick, efficient, & the cheapest rate without even offering to just replacing the Hot Water Heater. I will absolutely be using them from now on!

Review 16 (2024-07-24 - Rating: 5)
Sam with Hot Water guys has been amazing to work with the past few years. Sam is very honest, knowledgeable and has great communication. Scheduling is very easy and we are always able to get quick appointments. I highly recommend Sam at Hot Water Guys.

Review 17 (2024-12-10 - Rating: 5)
Sam has fixed my tankless water heater in no time, performed the maintenance and verified everything. He also provided good advice for future maintenance schedule.

Review 18 (2025-01-06 - Rating: 5)
Professional, fast and friendly. They got us taken care of! We highly recommend them

Review 19 (2024-10-29 - Rating: 5)
Responsive, communicated very well. Timely. Resolved. The tech was outstanding. My first call will always be to these guys from now on.

Review 20 (2024-11-01 - Rating: 5)
Fast and professional service with upfront and fair pricing. I will definitely recommend and use Hot Water Guys again!

Review 21 (2024-07-25 - Rating: 5)
Brandon was great! As a first time homeowner I have no clue how to work a water heater. He fixed the issue and showed how to turn it on in the event it goes out again.

Review 22 (2024-03-05 - Rating: 5)
I called this morning needing a repair done to my hot water heater. I didnt know what was wrong and as it was new I was afraid it was going to be bad news.I was so happy when they said the technician would be out today.When the technician, Sam S. arrived he was pleasant and very professional. He knew immediately what was wrong and set about fixing it.I would recommend Hot Water Guys to anyone who needs a repair job or a new install. Im very happy with the service.Thank you so much!

Review 23 (2024-12-26 - Rating: 5)
Sam showed up within the time and was immediately able to assess the problem and then walked me though the annual maintenance

Review 24 (2024-05-02 - Rating: 5)
Professional and friendly! Edgar and Justin came by and changed out our tankless water heater. They were not only professional but also very friendly!They also helped point out another issue we were facing with our AC pipe being clogged. The whole process was seamless and their team were very professional.

Review 25 (2024-10-04 - Rating: 5)
Sam did a great job servicing my tankless hot water heater, he is very knowledgeable and efficient

Review 26 (2024-04-01 - Rating: 5)
Sam did a great job servicing our tankless water heater. He descaled the unit but also cleaned the internal parts and gave me some helpful advice to keep it running well over the long term.

Review 27 (2024-10-08 - Rating: 5)
HWG….. well done job…Damn Well Done! Chase is amazing, as well as Sam too. You guys just keep getting better. Thank you always HWG

Review 28 (2024-03-15 - Rating: 4)
I have used Hot Water Guys to service my tankless system for several years.The first time I had to call for service, I encountered other plumbing companies who said if they hadnt installed it, they would not service it. I had to call the manufacturer to find someone to service their product; they referred me to the Hot Water Guys.It was a comfort to find them.I called; they came and gave me the bad news, even though the system looks new, her parts are old. Brandon said it would be difficult to find parts and it may still not work. I asked for his professional opinion to repair or replace; he recommended replacing the 20 yr old gal. I decided to go with lower cost of a tank since I will be selling the house soon. If I were going to stay, Id get another tankless. Thanks Hot Water Guys; Ill miss you.

Review 29 (2024-08-14 - Rating: 5)
Dan W. was super about explaining what the issues might have been with losing hot water after being away a few days, and also about explaining steps to follow before a big freeze or before having our house tented for termites.

Review 30 (2024-08-21 - Rating: 5)
Sam did an incredible job both diagnosing and making the necessary repairs. I will request HWG and Sam in the future.

Review 31 (2024-03-07 - Rating: 5)
We had excellent experience with our Hot Water Guys technician. He was fast, professional, and knowledgeable. He arrived on time, and completed the install quickly. I highly recommend this company.

Review 32 (2024-06-07 - Rating: 5)
Brandon was super knowledgeable on all aspects of our Rinnai Gas Recirc Tankless hot water heater. Diagnosed and serviced a broken gas regulator valve as well as corrected some issues with the original installation. Back online with hot water galore. Fast, fair, and funny.

Review 33 (2024-05-30 - Rating: 5)
Hot Water Guys responded quickly and came on-time as promised for both a free estimate and the replacement of a tankless hot water heater. While its expensive to get a new tankless, they did a great job!

Review 34 (2024-06-24 - Rating: 5)
Great experience! After 2 plumbers and the problem continuing, they came in and fixed the issue without hesitation. They knew what they were looking at! Yeah for hot water!!

Review 35 (2024-02-21 - Rating: 5)
Excellent service. Service technician showed up at my place within one hour of my call. He was very professional and repaired the water heater within 20 minutes. I would highly recommend!!!

Review 36 (2021-08-27 - Rating: 5)
Arrived early, Im glad. Skilled and very personable tech. Got some business cards to pass out to my neighbors. I usually repair my own but didnt have the parts or knowledge to set this control unit up.

Review 37 (2024-11-16 - Rating: 5)
Hot water guys are great! Very knowledgeable and friendly. Excellent service.

Review 38 (2023-07-28 - Rating: 5)
Great service, outstanding communication, and high level of professionalism. Everyone from the initial service tech, the estimator, and the install. techs arrived on time and answered all of my questions. They ended up replacing my 25-year old tankless water heater quickly and for a fair price. Highly recommend Hot Water Guys for any water heater work!

Review 39 (2024-04-02 - Rating: 5)
First time using them to help fix the water heater and they me as customer now. They sent Sam for the job and he took the time to explain the cause and the parts needed for repair and took the time to get it done right.

Review 40 (2025-01-04 - Rating: 5)
Professional and super competent - great service, Dan is the Man

Review 41 (2019-04-28 - Rating: 5)
Right Product, Right Price, Great ServiceHot Water Guys replaced two 40 gallon tanks in my attic with one Rinnai RL75in for a 3 1/2 bath home. Between doing a ton of reading/research and getting three quotes, these are my conclusions:- Rinnai is the most dependable brand- Hot Water Guys quote best fit my needs- My other quotes leaned toward larger or more complicated units.- Apples to apples, their quote was 10% below the closest quote.- In the end I spent about 20% less by taking their recommendation- The installation was neat and clean from start to finish.- The installers were nice, professional and thorough.Based on my reading and research, I would have over spent on a bigger or more complicated unit. In the end I chose to go with Toms recommendation since they install these every day. After a couple weeks of use, I can say his recommendation fit our needs.

Review 42 (2024-03-08 - Rating: 5)
I highly recommend Hot Water Guys. They replaced our two traditional tanks with a single tankless unit one year ago. Installation was a breeze. The first annual service visit was just completed, and the unit still works as it should.

Review 43 (2021-03-31 - Rating: 5)
Kyle provided an immediate estimate for a replacement Rinnai tankless hot water heater and an installation was scheduled. Jake worked tirelessly to install the new heater. I am impressed with the work and the final result (See photo).

Review 44 (2024-05-10 - Rating: 5)
Sam, the technician, was very thorough in explaining the process of my tankless water heater and how to better utilize the water heater to receive the full output. Great Job Done!

Review 45 (2024-08-22 - Rating: 5)
Best plumbers in town, specializing in tankless water heaters. Qualified and professional through and through.

Review 46 (2023-06-12 - Rating: 5)
Sam has been servicing our tankless water heater for years and he is great! Always on time, friendly, courteous and efficient!! Very trustworthy and honest also. Highly recommend him and The Hot Water Guys!

Review 47 (2024-08-23 - Rating: 5)
About half the price of a competitor and they were able to install about a week quicker.

Review 48 (2023-08-21 - Rating: 5)
Called Hot Water Guys on a Saturday morning and Dan came out same day! Dan was professional and is an expert. He identified the problem right away, explained it to me, and restored our hot water. This company was very reasonably priced, also. I highly recommend this company.

Review 49 (2024-02-08 - Rating: 5)
Sam with Hot Water Guys was very efficient and quick with the installation of my new water heater! Very easygoing process and everything was communicated effectively. Thank you!

Review 50 (2024-12-12 - Rating: 5)
Edgar and Brock could not have been more professional, courteous and competent. They showed up on time, with everything they needed to get the job done well. They made certain that I understood everything about the new tankless water heater. Your company is fortunate to have these men on staff.

Review 51 (2023-10-18 - Rating: 5)
Called for an estimate on Tuesday and they installed my new tankless less than 24 hours after. The workmanship is nothing short of perfection. The info session about how it was was also greatly appreciated. Thanks again!

Review 52 (2022-07-08 - Rating: 5)
On time arrival was just the start. It was obvious the serviceman was knowledgeable and got right to it. He contacted the tankless water heater manufacturer and had a lengthy discussion, including a video chat with them about the unit. The system had some significant leaking due to age and lack of service by the previous owner. They arranged for parts to be delivered in a few days under warranty.Very pleased so far and expect the final repairs next week will go well. Reasonably priced, great rapport with manufacturer, timely and efficient. Highly recommended.Follow-up - Final repair now completed. Additional parts were required but all us in good working order now. Dan was great.Glitch in a ten year old unit required callback. However the additional cost was for the part only. I appreciated the conservative approach to the repair rather than replacing every possible part. Still very satisfied with the work by Dan and the Hot Water Guys. Highly recommended.

Review 53 (2022-12-15 - Rating: 5)
The service tech was very courteous, knowledgeable and time efficient. He quickly diagnosed and fixed our equipment. We will definitely refer others to Hot Water Guys and use them again if we have trouble in the future.

Review 54 (2022-11-01 - Rating: 5)
I just had my line heater serviced and cleaned. When I called for a future appointment, they had a time slot the same day I called. The technician kept me in the loop as to his arrival time and did good work to service my unit in a timely matter. For line heaters I only use Hot Water Guys. Keep up the good work.

Review 55 (2024-12-14 - Rating: 5)
Hot Water Guys are great! Their technicians (Brandon) are very knowledgeable and helpful. And setting up appointments is easy. Highly recommended!

Review 56 (2024-06-14 - Rating: 5)
Sam is very knowledgeable about his profession and his ability to explain the process in our understanding shows confidence and respect. Thank you.

Review 57 (2020-10-02 - Rating: 5)
We had the circuit board replaced on our tankless water heater. I spoke to Customer Service and they were very helpful in helping me making sure my service will can be recovered through Home Insurance afterward. Carrie in CS was super efficient and was very willing to help. Also they were very straightforward with me about pricing and timing of the service. They do sound very rushy on the phone, so be prepared for that but dont be intimidated :) My part needed to be ordered, so service date could not be confirmed until part came in. They got the part in the day after the order, and our service was completed within 2 days of calling. Brian, our technician was on time, communicated when he was en route and arrived within ETA, was very helpful and knowledgeable about the repair we needed and very welcoming to our questions. I am very impressed with their transparent and straightforward ways of servicing customers, sharing their knowledge of the type of water heater we have which allows us to be very informed customers.

Review 58 (2022-10-20 - Rating: 5)
Tankless water heater maintenance was done.Called to schedule an appointment and spoke with Amber, she was very professional and was very pleasant to speak with, she asked what service I needed and from there asked questions she needed and was happy to answer any of my questions.The technician that did my service maintenance was Sam S. and I can’t say enough of how professional and knowledgeable he was about my tankless unit.As he worked on the unit he took the time to explained features on the unit and how they worked and asked me if I had any questions and answered all my questions.He was very efficient and careful when working on the unit to keeping his work area clean and when finished cleaned the area again.This company is definitely about providing professional service, but also great customer service.I highly recommend this company.Thank you

Review 59 (2024-05-01 - Rating: 5)
Sam had no problems answering a couple of questions I had about my 2 tankless water heaters. Was on time for appointment & very professional. Tankless is the only way to go.

Review 60 (2022-11-26 - Rating: 5)
Professional + CLEAN + great communication + good prices. I shopped around. Very happy so far. The installers took time to lay down rugs so as not to make a mess. They got it done relatively quickly. Less than a day. Well done.

Review 61 (2022-10-14 - Rating: 5)
Brandon was very knowledgeable and helpful with our tankless water heater repair. They were able to come out quickly. He’s needed to order parts and worked with the company to get the parts we needed. When the items arrived the next day (it was over nighted ton then), they came out the same day to install. We had hot water right away.Very professional, polite, and responsive.

Review 62 (2023-12-05 - Rating: 5)
I’ve been using Hot Water Guys for over 5 years and I have always been pleased with their service. They are always punctual. The text messages indicating when the technician is on the way are much appreciated.

Review 63 (2023-12-06 - Rating: 5)
Prompt, courteous, and good communication pre, during and post installation. Gave good advice on sizing my tankless, where other places were trying to sell me a larger unit from which I would not benefit. Would definitely recommend!

Review 64 (2024-04-29 - Rating: 5)
Outstanding service from the tech who immediately assessed a huge mess left by another very incompetent company and quickly fixed the problem. Would highly recommend them for any tankless hot water issues or servicing!

Review 65 (2021-03-09 - Rating: 5)
This was my first time dealing with a water heater installation. The Hot Water Guys did an excellent job with the installation! They were very well informed with their product and very professional . I especially appreciated the email updates I received throughout my installation process. Also, I have been dealing with several contractors in the past month due to broken pipes , and they were by far the easiest and quickest to work with!

Review 66 (2022-11-14 - Rating: 5)
We had recurring problems with a tankless water heater. It was a complex issue that required extensive trouble shooting and repairs took a little longer than usual, but we are very happy with the results. The Hot Water Guys were very accommodating and fair with their repair charges. I will not hesitate to call them for any future hot water issues. Kudos to Dan and Carrie 8)

Review 67 (2022-11-27 - Rating: 5)
Very professional firm. Gave me a 2-hour window for arrival and kept me up to date via phone call and texts. The field technician knew exactly where to look for the problem and resolved it quickly. Their charges were reasonable for the repairs made. Highly recommend them.

Review 68 (2021-06-23 - Rating: 5)
Amazing service. Laura took my service request, dispatched the issues and I had a service technician at my home within 24 hours, next day! Awesome! Brian was professional, fast and accurate on replacing my hot water heater sensor. I will definitely use them on the future!!!

Review 69 (2022-10-12 - Rating: 5)
Omg. Sam was sooo helpful. He pumped all the dirty water out of my water heater and also cleaned the shower heads and faucet aerators. We had no water pressure now we do. Im so happy I called the Hot Water Guys, they did exactly what needed to be done and more. He gave me lots of advice and recommendations, I even ordered a water softener and he showed me how I should install it when it gets here. I feel so relieved. Thank you so much! 5 stars!

Review 70 (2022-10-06 - Rating: 5)
The plumber came out and took apart our tankless water heater, cleaned it, and put it all back together in less than an hour. Great guy, very friendly and very knowledgeable about the system. I appreciate the service and would recommend them!

Review 71 (2022-12-04 - Rating: 5)
Dan was very knowledgeable, and courteous. He found the source of the problem which the previous company chosen by the Home Warranty did not even see! And it was right there and hard to miss. Dan showed me and explained. How water Guys deserve their ratings!

Review 72 (2023-02-02 - Rating: 5)
The technician, Sam, was polite and very knowledgeable. My purpose in calling them was to understand what could be improved on the two 3 year old tankless water heaters that I have. Sam identified several items and answered my long list of questions.I absolutely recommend the company.

Review 73 (2024-02-15 - Rating: 5)
Brock was friendly, knowledgeable and walked me through the whole process of disassembling and cleaning my tankless hot water heater for maintenance. Highly recommend.

Review 74 (2022-01-06 - Rating: 5)
Hot Water Guys are the best. I called as a first time customer to make an appointment for annual service on my tankless hot water heater. Their staff was helpful and up front about the cost and emailed me directly after we hung up to gather more information I wasnt able to provide on the phone.The technician arrived quickly, was efficient, and even noticed something in my unit that should have been turned on to make it more efficient but wasnt, so he did so without an extra charge. Ill absolutely be calling Hot Water Guys for all future service needs on my system.

Review 75 (2020-09-02 - Rating: 5)
Brian was our repair man and I highly recommend him for his exceptional professional work in fixing my Eco Smart electric tankless water heater. Brian knows his stuff and is a real pleasure to do business with. Holly was the first person I spoke with and she was so helpful and personable in scheduling my appointment. Definitely recommend Hot Water Guys for their prompt and professional work!

Review 76 (2024-10-06 - Rating: 5)
Professional and thorough. Easy booking. On time. Courteous

Review 77 (2022-01-03 - Rating: 5)
We received a text when they were on their way and their team arrived during the window slot reserved. The team was professional, on task and coordinated with us so we knew when the water and gas would be shutoff. We were very pleased with their professionalism, promptness and quality of work. We were very satisfied with their install of a tankless water heater that replaced our two original tanks!

Review 78 (2022-05-26 - Rating: 5)
It was truly refreshing to have a professional plumber that explained what was going on with our situation and went out of his way to help us with an old hot water unit. I cannot express my gratitude toward Sam. We can now shower in our bathrooms instead of using my mom’s little bathroom for a family of 4. Will definitely call them if I need a plumber in the future. They were recommended by my regular plumber that was busy on another job.

Review 79 (2024-04-04 - Rating: 5)
More than satisfied. Nothing like hiring a competent company to do a job. Very pleased with the tech. Cant say enough. Very pleased.

Review 80 (2021-06-17 - Rating: 5)
Sam S. was super nice and knowledgeable! He came by after hours to fix our hot water heater that was under warranty through American Water Heaters. He replaced the broken part and even drained and flushed it, something I have always needed to do but didnt have the knowledge or time to do. I would highly recommend Hot Water Guys. The staff in the office were very courteous, helpful and responsive. Big thumbs up!!!

Review 81 (2023-06-02 - Rating: 5)
The crew arrived at the specified times for both the consultation and the install. They were very professional and knowledgeable. They cleaned up well after themselves and everything works as it should. Highly recommend their service.

Review 82 (2022-07-21 - Rating: 5)
Sam not only fixed the issue, but he figured out why it happened in the first place, fixed my vent so it would be less likely to happen again, and showed me what to do in case it did. The parts I had been told I needed by another company were totally unnecessary and after scaling my hot water heater and replacing the filter (an $8 part) he called the repair in and credited my account with the cost of the unnecessary parts. The price was a fraction of what I had been quoted by the other company as well. Hot Water Guys are my new go to plumbing and heating company and I highly recommend them. Especially Sam.

Review 83 (2022-08-31 - Rating: 5)
My tankless water heater is 13 years old and has never been serviced. Sam S. Is very responsive, helpful, and had a number of good suggestions. He also noticed a recall issue with some of the roof flashing, which will be repaired next week at no additional charge.

Review 84 (2023-11-21 - Rating: 5)
I contacted Hot Water Guys for an estimate for a tankless hot water heater, as one of my tank HW heaters was leaking. I called on a Friday afternoon, Shelby provided a ball park quote over the phone and email. Wayne came out Monday to provide an official quote. The official quote reflected the ball park estimate I originally received. The quote was much more affordable than other quotes from other companies.HWGs also continuously followed up with my city for work permit approval. My city took forever, and throughout this whole time, I was without water. Once they received the permit, Shelby called me to schedule the installation the next morning.Justin arrived on time along with 2 additional employees, who I can not remember their names.The removal of my 2 old tanks, installation, and clean-up was very quick. They each worked seamlessly and efficiently.Thank you Hot Water Guys for restoring my water days before Thanksgiving, and providing amazing customer service from the initial email to the completed installation.

Review 85 (2022-05-19 - Rating: 5)
Hot Water Guys did an outstanding job in our transition to a tankless water heater! I can’t say enough of the quality of the job they performed from beginning to end! Very happy customer here! I will definitely and highly recommend them!

Review 86 (2022-05-26 - Rating: 5)
What a great experience. Moving into a new town home and both hot water heaters were bad. Decided to upgrade to a single tankless unit. Installation was painless and super clean! they were fast and super informative and hauled away the old tanks without making a mess. I highly recommend this company

Review 87 (2023-05-23 - Rating: 5)
Left voice mail message Monday evening asking for a service call regarding hot water heater. . They contacted me by phone at 7:50 AM following morning . Appointment set for 9 to 10 that same morning . Brock showed up at 9:25 and turned to the repair which was effected by 10:00 . Cost was fair and don’t think one could ask for a more timely response to that situation.

Review 88 (2023-07-14 - Rating: 5)
Prompt service call for warranty item. Navien (tankless water heater) is known to have faulty front panel control. Water guys came out quick and on time as noted with text messages notifications. A+ guys. Great Service.

Review 89 (2022-10-10 - Rating: 5)
Great job start to finish! Every step of this project was handled the way you want every project to go. From the initial phone call to the final installation the team was courteous, clear and professional. It was clear they really know what they are doing with water heaters and I couldn’t recommend the more enthusiastically.

Review 90 (2024-05-20 - Rating: 5)
Hot Water Guys did great! On time as promised and easy to make an appointment. 5 star for sure!

Review 91 (2024-02-02 - Rating: 5)
Very professional and thorough service for cleaning and flushing my tankless heater. Great company, great service. Sam did an excellent job.

Review 92 (2023-01-06 - Rating: 5)
The attending technician (Dan), was extremely good, professional & did an awesome job. We are very happy with his service and will most certainly use you guys, in the future.

Review 93 (2024-03-29 - Rating: 5)
Our technician, Sam, went above and beyond in diagnosing and servicing our unit! Based on this experience, we highly recommend Hot Water Guys!

Review 94 (2021-04-22 - Rating: 5)
Hot Water Guys did a follow up annual service on the tankless system they had previously installed. They were on time very professional and did a great job. Dan who did the work was polite and professional. Would not hesitate to use Hot Water Guys again. We are very happy with the original installation they did. Tankless is a great way to go.

Review 95 (2021-03-28 - Rating: 5)
Technicians were friendly and professional - wore masks! 😊. They explained what they were doing/what they did, went over everything with me, and cleaned up their trash. Excellent cheerful service!When my heater wasnt working after installation, the desk attendant got help to me quickly, even though it was Saturday. Turned out to be an easy fix - I appreciated the quick response!

Review 96 (2022-02-25 - Rating: 5)
Our water heater control valve went out and I called my Rheem manufacturer They recommended that I call the Hot Water Guys. We called. and spoke to Abra. I explained the problem to her and she scheduled us for the same week .The tech came out diagnosed the problem and immediately took care of it. Sam was very cordial and very professional. We enjoyed having Sam in our home and would definitely recommend this company for your hot water needs,Thank you again Sam,Peggy

Review 97 (2022-11-23 - Rating: 5)
Brock, the technician was very knowledgeable, professional, timely and efficient. The dispatcher did an excellent job of keeping me posted about my appointment. I highly recommend this company!

Review 98 (2021-01-15 - Rating: 5)
The service was done promptly and professionally. The technician was knowledgeable and explained the issue clearly that he ran into. He wàs thorough and pride in doing a quality job. I will be using this company again and was happy they could come quickly especially given the technician found an issue that needing solving quickly before something bad happened. Thanks Hot Water Guys!!!

Review 99 (2021-08-22 - Rating: 5)
The guys at Hot Water know their water heaters! They did an excellent job removing our old tankless water heater (installed in 2004) and recommended and installed a new, fabulous one where the water temperature doesn’t fluctuate. Thanks for being prompt and professional and doing an outstanding job! We are very, very happy!

Review 100 (2016-10-14 - Rating: 5)
Whirlpool order parts dept. rep identified Hot Water Guys as an authorized dealer to replace a water heater gas valve for me. My review is to share my experience with Hot Water Guys, began with Britney answering the phone taking my call for assistance, to their technician, Sam, leaving my property after the valve was installed, an impressive success. The valve replacement appointment was originally scheduled for a Friday morning. When I called Britney to advise the part had arrived from Whirlpool the previous afternoon, although it was after 4:00 pm when she and I spoke, she offered the technician could arrive at my residence within 30 minutes. He did. This type of customer service is rare and Hot Water Guys should be recognized for it. Sam the technician was polite, knowledgeable about the install process he was to perform. He spoke in lay mind terms so I could understand after the valves install, the maintenance of the valve. He showed me how to clean the filter ring and drain and flushed the heaters line, additional things he did for me. Kudos!

Review 101 (2020-05-28 - Rating: 5)
I started using Hot Water Guys to repair the ultimate failure of another plumbing company. I wish I had discovered them sooner. They are the most knowledgeable, no BS, trustworthy and experienced plumbers I have ever worked with. I am so glad to be able to depend on a company to treat me fairly and honestly. I literally have never worked with a better group of skilled tradespeople than the folks at Hot Water Guys. Have no doubt, this is your best bet.

Review 102 (2024-03-26 - Rating: 5)
Professional, Clean, efficient install at a reasonable price!

Review 103 (2023-05-29 - Rating: 5)
Had a leaking water heater issue, Sam came out and quickly identified/explained and fixed the issue. Ended up getting my annual tank flush as well. If you have a tankless water heater issue, call these guys!

Review 104 (2021-11-18 - Rating: 5)
Fantastic service and very professional! The quote team came out promptly as promised and the install team was here the very next day. In both cases with text messages in advance announcing their arrival. They were extremely courteous and completed the job in a clean and timely manner. I highly recommend these folks!

Review 105 (2022-03-01 - Rating: 5)
Sam S from Hot Water Guys came to repair my gas water heater because it keeps shutting off. Sam came on time, diagnosed and replace some wires. Tested & double check everything. Everything is done in 40 minutes. Super nice guy. Thank you very much Sam S.

Review 106 (2022-11-28 - Rating: 5)
This was one of the most pleasant and professional appliance replacement installations I have ever experienced. They even moved the placement of the tankless hot water unit in my attic to make it completely accessible, unlike before. They were both efficient, courteous and neat, explaining the use of the unit. In short, I wholeheartedly endorse these Hot Water Guys. Lee Henkel

Review 107 (2022-10-25 - Rating: 5)
After weeks of research, Im glad I found Hot Water Guys. Great price and phenomenal service! Wayne, Justin, and Edgar were truly professional from start to finish. They installed a Rinnai tankless water heater in our home and kept us involved throughout the process. They explained each step and triple checked that we were statisfied before they left. The install of the system was top notch and beyond our expectations! Hot Water Guys sets the bar high! Thanks again!

Review 108 (2020-08-12 - Rating: 5)
We used the Hot Water Guys to install a new tankless gas water heater in our attic. They were very professional and knowledgeable about the different models, maintenance required, part availabilities, etc. They were very quick and finished our job within ~3hrs. Their prices seemed very reasonable. All of the employees did wear masks and cleaned up after themselves. The only wrinkle from perfection was that there was a residual gas smell that lasted a few hours after they left. Upon calling the office back and sending an employee back to investigate, we found out that our ball valve was open when they leaked out the gas line and hence the residual smell. Other than that, would 100% recommend them!

Review 109 (2023-01-07 - Rating: 5)
Dan Williamson is very professional and knowledgeable about the service and the tankless system. He completed the work very well and answered all my questions. I highly recommend Dan Williamson. Great Job, Dan.

Review 110 (2021-07-19 - Rating: 5)
Excellent team! Jake, Justin, and a tall guy (sorry I dont remember his name) worked hard under incredibly hot conditions, yet they were personable, respectful, and answered my questions professionally and with kindness. They suggested a solution to a gas tightness problem and even installed a plate over an outdoor electrical outlet for me, which was unrelated to the job - this is service above and beyond, for sure! I highly recommend this team.

Review 111 (2021-02-23 - Rating: 5)
After Winter Storm URI, our tankless hot water heater started leaking. We were lucky enough to get appointment and they were able to repair it. Sam was knowledgeable and friendly. He got the job done quickly and we finally got hot water back after a week without hot water. Will definitely use them again

Review 112 (2021-01-04 - Rating: 5)
I had a water heater installed and the sensor went out after only a few days of installation. The warranty division through Lowes Home Improvement routed me to American Warranty company whom then gave me two companies that took care of their warranty work. I contacted the first company which was located out of Galveston. They told me that there would be a $95.00 diagnoses fee, even though it was under warranty. I called the second company Hot Water Guys and spoke with Lauren. I explained what the circumstances were for calling and she asked for the warranty authorization number right away. Warranty work has to be within 25 miles of their office in order to not be charged a trip charge. Im located 35-40 miles away but the trip charge was only $25.00. A site better then $95.00 under our present circumstances with Covid. I asked Lauren how soon could a Tech be dispatched and I was told the following day. I made the appointment right away. Dan W. was knowledgeable and very efficient. These two employees were very professional and courteous. Thank you again !A. Ritter

Review 113 (2020-04-27 - Rating: 5)
These guys are awesome!!!I called because my new hot water heater wasn’t working. Later I cancelled the appointment because we thought it was the breaker. I called them back this morning and they sent a guy out right away.He gave me information about what may have happened. He explained everything.I would recommend them to anyone that has any issues with their hot water heater.

Review 114 (2021-03-20 - Rating: 5)
Top Notch customer service, we went a month without hot water. They were very up front and honest about our tankless water system and the time it was taking to get parts. As soon as they got a new unit in we chose to replace as opposed to waiting on parts that were taking months to come in. They got us on the schedule quickly and replaced everything brand new. So happy we used their services.

Review 115 (2022-03-23 - Rating: 5)
Sam came on schedule. He was very professional and courteous. Made sure to look at every aspect of the problem in detail. As well, he advised how to take care of system for lasting operation. I would recommend Hot Water Guys to anyone who want to install new or replace water heaters. Thank you Sam for excellent service.

Review 116 (2021-04-12 - Rating: 5)
Im super impressed with the level of service I received from the Hot Water Guys. Our external tankless gas heater was affected by the recent winter storm here in Houston. While they werent able to get us all the replacement parts we needed, they did work with us to show up several times to triage and install the parts as we got them.Their team is super punctual, kind, and professional even through this very challenging process. They wore a mask every time there were here. They walked me through the issues and explained what they were doing during the repair. Id be glad to work with this team again (but hopefully wont need to see them for a long time)

Review 117 (2021-06-21 - Rating: 5)
Sam was the technician that came out and serviced both of our Raina hot water heaters. He was on time, professional, and did a great job. Highly recommend and will use them on my other house.

Review 118 (2023-08-25 - Rating: 5)
Had a standard flush on a tankless gas by Dan. Will be coming back to Hot Water Guys in the future for any maintenance/repair/replacement. Dan was knowledgeable and efficient.

Review 119 (2021-07-07 - Rating: 5)
I called Hot Water Guys and were able to schedule me very quickly. They came and fixed my tankless water heater within the hour after making sure I approved the expenses for new parts. I will definitely be using them again for any water heater needs!

Review 120 (2023-05-03 - Rating: 5)
These guys are great! They are my go-to for my tankless hot water heater needs. Very professional & courteous. Three years in & we love our Rinnai system they installed.

Review 121 (2021-05-13 - Rating: 5)
Sam helped my wife and I with our tankless water heater. He was very professional and courteous and completed the installation of our replacement Navien heat exchanger in a short amount of time. Very much appreciate the help from him and Hot Water Guys, will absolutely use them the next time we have any plumbing needs.

Review 122 (2020-10-16 - Rating: 5)
Brian came to my home, he was on time, and he did a really good job repairing my water heater. He also took the time to talk to me about repair and upkeep. If/when I have another issue I would definitely ask for him to come out and do the work. Thanks Water Heater Guys.Jack in Pasadena

Review 123 (2020-10-02 - Rating: 5)
This company provides very prompt, friendly, and honest service. I had received quotes from two other plumbing services which wanted to charge outrageous fees to replace a motherboard on my tankless water heater. This company did the service for a great price! I will use them from now on.

Review 124 (2020-08-12 - Rating: 5)
Brian just came out for some maintenance on our water heater. He was extremely professional and knowledgeable. He was polite, right on time. and took the time to clearly explain what he was working on. I would definitely recommend!

Review 125 (2024-04-16 - Rating: 5)
Plumber Brandon was very respectful & professional & knowledgeable. Will definitely use this company again

Review 126 (2022-11-18 - Rating: 5)
Brandon knew his stuff and wasn’t leaving until we were happy with the flushing out of our hot water heater and anode rod installation. We hit a snag but he worked through it and got it done! He was very professional and we think he’s an asset to the company!

Review 127 (2021-07-19 - Rating: 5)
Beyond happy and satisfied with the service. the removal and install went exactly as planned. It is night and day difference with the tankless hot water heater. Extremely happy we decided to use Hot Water Guys for the upgrade. 10/10 highly recommend using!

Review 128 (2024-10-02 - Rating: 5)
Brandon and the Hot Water Guys are the best!! Expert service!!! Thank you !!

Review 129 (2023-09-22 - Rating: 5)
Performed a tankless water heater flush/cleaning and replaced the water filter and O-ring (which I provided). He additionally listened to my complaint about the system and checked it out and also took apart the shower nozzle/head and took out a restrictor ring so I could have better water flow.

Review 130 (2021-07-20 - Rating: 5)
I have never been more pleased with the quality of work by a contractor as I was with Sam. The installation contractor ( a different company) made a number of poor design shortcuts and Sam made it right as well as servicing the tankless water heaters. I highly recommend this company! Thorough and high quality.

Review 131 (2022-01-08 - Rating: 5)
Very professional company. I found them on Google and had many good reviews. I had to provide model and serial number while booking. They said parts are covered in warranty. Brian showed up next day and replaced a part that was bad. I thought May need a new temperature controller but that wasn’t the case. Very satisfied with their overall service.

Review 132 (2022-04-16 - Rating: 5)
Dan was great with working on my tankless water heater. Found out my builder didnt even install the parts to do a complete flush. That explains why I never knew about it! Waiting to get quotes from them. Thanks Dan!

Review 133 (2020-01-10 - Rating: 5)
We called this company to get a quote on a replacement of our old tankless water heater. They came and gave us a very good price on a Rinnai RU model and the best warranty on labor and materials. They installed it the next day and it was done in 5 hours. Hot Water Guys company is packed with professionals from the owner to the staffs. They are very knowledgeable and friendly. We are very happy with the job and will definitely recommend them to our family and friends.

Review 134 (2022-01-27 - Rating: 5)
After years of dealing with showers that went cold too soon, we decided to install a propane tankless water heater. The quote we received from Wayne was reasonable. He was knowledgeable, and answered all questions. He also didnt try to sell me anything I didnt need. Thats HUGE for me.Two days later, we have a tankless water heater, and Carlos and Justin were courteous, friendly and knowledgeable. The informed me of some issues they saw with the existing plumbing that they recommended I have fixed later, and did a very clean and thorough job of installing my tankless water heater. They explained how it works, all of the various parts of it and, they took their time with it.Yes, they were about 30 minutes late, but it was not a big deal, and Im happy with the finished product.I would definitely recommend if you are considering having a tankless water heater installed.

Review 135 (2021-03-18 - Rating: 5)
The appointment was easy to set up. I received emails and text notifications. I was alerted when they were in route. The technician Dan W. was very knowledgeable and quick with his repairs and answered all my questions. The overall service was great from start to finish.

Review 136 (2020-11-13 - Rating: 5)
After a very frustrating experience with another company, Dan from Hot Water Guys came out, looked at our water heater and gave us a very good explanation about our unit and what the issues were. We are extremely pleased with their professionalism and service. Will recommend to friends and call them first for any future problems.

Review 137 (2021-12-31 - Rating: 5)
We are VERY pleased with the exceptional service provided by The Hot Water Guys - receptionists and the plumber, Bryan who repaired our tankless heater. Our 12 year old tankless water heater stopped working and I started calling plumbers who specialize in tankless heaters to check it. A cold front was going to drop temperatures and we were not looking forward to cold showers. Several plumbing companies told us that they could not schedule us for 4-5 days, AND that we probably need a new heater which would cost $3500- $4000. Abra was very helpful in getting Bryan out to check our heater on the same day. He was able to make a temporary repair so we would have hot water while waiting for the new parts which had to be ordered. He installed the new parts and all is well again with our heater! Two visits and the parts were all completed for about $300. Thank you so much!

Review 138 (2020-10-23 - Rating: 5)
From start to finish, working with Hot Water Guys has been a top-notch experience. I called to schedule an appointment in the morning, and they were able to send someone out to my home that same afternoon. They sent a link with the name and photo of the technician, estimated arrival time, job summary, and pricing. I really appreciated having documentation of all of this information before the technician even arrived.Brian W. cleaned, diagnosed, and troubleshooted our Rinnai tankless water heater. He went to each of our water faucets to test the temperature and water pressure. While fidgeting with the shower head in our master bathroom, a small mistake was made and the handheld shower head broke. Brian tried to fix it and when he couldnt he apologized and took responsibility for the mistake. He waived the service fee and bought us a brand new shower head the very next day. Mistakes happen, and Brian displayed complete character and integrity in his work. If youre looking for an honest and professional company to work with, choose Hot Water Guys.

Review 139 (2021-06-11 - Rating: 5)
The Hot Water Guys come through again. Our pilot light would not come back on for our tankless water heater. They were able to come out and fix it Unfortunately, they could not come out for 3 days but we trust them for their professionalism and service and wouldn’t want to go elsewhere. Highly recommend!

Review 140 (2020-09-15 - Rating: 5)
Hot water guys installed our tankless heater 5 years ago and it has been problem free. We had a recent problem and they came out same day and serviced our system. Very prompt, quick and non-intrusive.

Review 141 (2024-03-13 - Rating: 5)
Courteous professionals, clean work, explained everything before and after installation. They also showed me the finished product and explained what I might need to know if I want to change settings, etc. They worked faster than I expected and installation was immaculate. Notwithstanding any issues with the equipment in the near future, I would definitely recommend this team.

Review 142 (2020-07-02 - Rating: 5)
Amazing company. Water heaters were malfunctioning. Called and had a tech out within an hour. Problem was diagnosed and repairs made within another two hours. Phenomenal and unbelievable service. Probably the best experience I’ve ever had with a repair company. Would absolutely use again.

Review 143 (2021-09-07 - Rating: 5)
These guys are the real deal. Ive had another plumber coming out on two different occasions and they never could figure out the issue. Hot Water Guys figured it out within minutes of their arrival. Wish I had called them first. Actually wish I would have had them install the unit to begin with!Save yourselves from all the headache and wasted time i had to deal with and hire Hot Water Guys to do any installation, maintenance or repair on your water heater. No need to look anywhere else.Update 9/7/2021Excellent service doing annual maintenance on my tankless water heater.

Review 144 (2023-12-12 - Rating: 5)
Sam tested everything he possibly could to fix the problem. I appreciate his hard work and dedication to fixing my issues. I would definitely recommend Hot Water Guys.

Review 145 (2024-07-03 - Rating: 5)
Sam always does a great job taking the time to answer my questions or concerns.

Review 146 (2020-07-30 - Rating: 5)
They were great! Pleasant and professional on the phone and in person, and very helpful with managing the warranty on my water heater. Got the issue diagnosed and finished up quickly, and wore a mask!

Review 147 (2021-01-26 - Rating: 5)
My hot water heater went out & they came to service it. They were not able to fix it but it was only due to a manufacturer recall. However they were very timely, professional & helpful. The tech was patient & answered all of my questions & explained to me why the new part didn’t work. Again, it was not due to anything they did or didn’t do. This company is HIGHLY RECOMMEND & I will definitely use them again!! Thanks HOT WATER GUYS!

Review 148 (2022-08-18 - Rating: 5)
Dan was on time and very courteous. He checked the water heaters for leaks and general condition. He explained the warranties for parts and replacements. I will definitely call them again if I have a problem.

Review 149 (2023-11-03 - Rating: 5)
Brandon Smith repaired our tankless water heater. There were many issues to fix, so it took him a while, but he streamlined the equipment and the system works perfectly now! Hooray!

Review 150 (2021-03-11 - Rating: 5)
A big shout out to Hot Water Guys for fixing my sons tankless water heater. We thought his water heater was ruined after the freeze. We were expecting to have to replace it. Hot Water Guys came today and told him it was just a part that needed to be replaced. $160 was his total cost!! That included labor and supplies. With all the talk of companies over charging their customers, its so nice to see a company that is honest with integrity. Well worth the wait to have them come out.

Review 151 (2021-09-01 - Rating: 5)
Sam was right on time, and did a great job cleaning my tankless Takagi water heater. He knew exactly what he was doing and did it in the first hour he was here. I highly recommend these guys and will absolutely call them if I ever have trouble again. Thanks Sam!

Review 152 (2021-06-14 - Rating: 5)
Sam is fantastic. He is punctual, professional, and very knowledgeable. We used Hot Water Guys based on high recommendation from neighbors and we are glad we did. Problem with our ancient tankless solved :)

Review 153 (2023-07-13 - Rating: 5)
Issue was not a technical one but a nuisance that over time might have turned into one and the issue was resolved quickly and effectively. Technician was very open and honest and provided a good explanation of the issue and steps taken to resolve the issue.

Review 154 (2020-07-29 - Rating: 5)
Hot Water Guys are a very efficient company! I had a problem yesterday and they were there by the afternoon to look at it. It required someone coming out to look at my roof which they came the very next day in the rain and fixed the problem immediately! I highly recommend this company as they do great work and are very pleasant to work with! They also showed great respect as they all wore facemasks! Thank you Hit Water Guys!

Review 155 (2021-06-11 - Rating: 5)
Could not be happier with The Hot Water Guys. Super professional, super honest. Sam gave me exactly the repairs I needed for my older hot water heater (he even found the sneaky second leak I suspected) with zero pressure to do more.I will DEFinitely be using them to install a tankless when I do a remodel in the near future.

Review 156 (2020-10-30 - Rating: 5)
Hot Water Guys are the best! I had a problem and called another company before I knew about the Hot Water Guys. When the technician arrived he could not answer my questions about the error codes on the unit I was having problems with, just wanted to sell me a new unit. I called Hot Water Guys and Sam came out and found I was having problems with the venting on and through the roof and he scheduled repairs for the following day. Problem fixed, and very reasonably charged. I also used them when my mothers tankless heater went out and Tom came out, looked at the unit and sold me a new unit well below market value. I wont ever use anyone else. It is nice that all their employees are very professional and only sell and service tankless water heaters. I will be only calling Hot Water Guys for my hot water needs.

Review 157 (2023-05-18 - Rating: 5)
Sam has been out a couple of times to service our water heater. I can’t say enough about him being professional and getting the job done. Nothing but great things to say about the Hot Water Guys!

Review 158 (2016-09-06 - Rating: 5)
I first called John Moore when my gas control valve went out, and instead of fixing it they charged me a trip charge and spent the whole time trying to sell me a new $3K water heater. I went to the water heater manufacturing website and found the Hot Water Guys listed as a service provider. I called them up they came out the next day and fixed my gas control valve under warranty just $165 for labor. They also checked out my water heater and told me it was just fine and there was no reason for me to replace the tank. I was very impressed with my experience with Hot Water Guys, its hard to know who to trust, but I would recommend these guys to anyone. And, someday when my tank does go out they will be the first company I call.

Review 159 (2015-03-21 - Rating: 5)
These guys are the best! They were HONEST, on time and over the top nice. When it turned out that my hot water heater only needed the reset button reset, Dan did so AND did not charge me at all. I will definitely call them again in the future!

Review 160 (2021-11-10 - Rating: 5)
We had a quote from Home Depot to install a giant NG Water heater tank around the same price as installing a NG Tankless from Hot Water Guys, so the decision was a no brainer. Their excellent customer service and rapid response time makes them a great choice! Thanks for everything you all do, and we will be using you all to help us maintain the system for the life of the system.

Review 161 (2021-11-08 - Rating: 5)
Sam worked with us on our electric tankless water heater issues and was very kind and informative. Tankless water heater technicians are hard to find but Hot Water Guys are a great company. Thanks for everything!

Review 162 (2019-01-04 - Rating: 5)
The Hot Water Guys service team is super professional, hard workers and very efficient! Price is reasonable and they work hard to get the job done right the first time! Office staff is friendly and knowledgeable and the service tech seemed to care about our issue. Thanks HWG!!

Review 163 (2021-10-15 - Rating: 5)
Sam S came on time to fix issues with our 8 year old Rinnai Tankless Water Heater. He was very knowledgeable, professional, knew what he was doing and was friendly and easy to talk.I am EXTREMELY happy with the job he did and will DEFINITELY use Hot Water Guys Tankless Water Heater expertise and services in future and will request Sam S specifically.I will be their customer for life. Hats off to professionals at Hot Water Guys . HIGHLY RECOMMENDED.

Review 164 (2018-07-23 - Rating: 5)
The Hot Water Guys installed a Rinnai tankless water heater in our house last week. We have never had a better plumbing experience. The crew of three were very courteous and professional. The installation is exceptionally neat. They left not a speck of debris in our house. We highly recommend this company.

Review 165 (2021-07-18 - Rating: 5)
I had a tankless water heater installed. The salesperson was great as well as the installation crew. Very professional. Prices were very competitive. Finished product looks great. Highly recommended!

Review 166 (2020-06-17 - Rating: 5)
Their quote was very reasonable and in-line with other bids. I had them replace a 50-gal water heater with a Rinnai tankless model in my attic. I was impressed by their professionalism. They obviously know and love their product, and EVERYTHING is in writing. They did what they said they were gonna do, charged what they said they were gonna charge, and did everything (including roofwork and electric work) in under 3 hours. Definitely recommended.

Review 167 (2024-08-07 - Rating: 5)
Brandon was very professional and informative about the heater and its operation and maintenance. Very good service! Highly recommended!

Review 168 (2021-03-01 - Rating: 5)
Ive got 2 tankless water heaters at 2 houses, and I dont trust anybody else to work on them. Hot Water Guys are the best! One of the units froze during the winter storm, and they got out there in just a few days to replace it. Now Im back in good shape. Thanks!

Review 169 (2022-10-20 - Rating: 5)
Great recommendation from a friend to use Hot Water Guys I am REALLY picky. They just finished my tankless installation and did a GREAT Job. Clean, Professional and courteous....AAA+

Review 170 (2021-02-09 - Rating: 5)
I purchased a tankless heater and the whole process was easy and efficient. My installers, Jake and Chase, were very nice young men, professional, polite, and knowledgeable. I was impressed with the installation. I am looking forward to the Rinnai unit. I owned a Navien in my previous home and it was nothing but trouble!

Review 171 (2022-03-07 - Rating: 5)
Had them repair and service our tankless water heater. The serviceman was very knowledgeable and the work was done properly and at a very fair price. I would highly recommend this company.

Review 172 (2022-10-18 - Rating: 5)
Brock was our service professional. And I say professional, because hes not only a really great guy, but absolutely knows exactly what he is doing! Thank you all for taking care of my 82 yr old Dads water heater!

Review 173 (2021-04-29 - Rating: 5)
We had the 40gallon tank in our attic replaced with a tankless water heater. The team arrived early, were very professional and efficient, finished the work in under 3 hours. We are pleased with the results.

Review 174 (2020-06-29 - Rating: 5)
Great experience with Hot Water Guys. Would highly recommend. Efficient, timely, took the time to talk to me and explain everything, and helped fix some flow issues that we had been having. Throughly recommend them and will be using them again in the future.

Review 175 (2021-05-19 - Rating: 5)
Hot Water Guys serviced my tankless water heater for routine maintenance. Unfortunately, we had an issue with our hot water shortly afterwards. After trying different things, Hot Water Guys came out two more times to help remedy the problem. They always responded to my requests and we finally found the issue which they corrected for us. I would recommend them for anyone needing maintenance or repair.

Review 176 (2022-03-09 - Rating: 5)
Dan identified the problem immediately and fixed it, knowledgeable, courteous and professional. Great service/value. I also did not have to wait too long to get the service scheduled, all within 1 day.

Review 177 (2022-11-17 - Rating: 5)
Hot Water Guys installed our Rinnai tankless water heater two years ago. They contacted us recently to recommend a flush and check. We now understand that preventive maintenance is important if you would like your tankless to last for many years. These guys know what they are doing and we trust their expertise. We can highly recommend this Company.

Review 178 (2022-04-08 - Rating: 5)
Dan, the Hot Water Guy arrived on schedule and proceeded to replace the water filter. He worked expeditiously and carefully in my bathroom. He was polite, knowledgeable and helpful.Madge & Noel

Review 179 (2020-11-22 - Rating: 5)
They fixed everything that was installed incorrectly by someone else prior to me owning the house. Half the cost of another plumbers quote! COVID aware and nice people too. Thanks Hot Water Guys!

Review 180 (2024-06-11 - Rating: 5)
Dan W. technician was knowledgeable and professional. He went right to work in diagnosing the problem(s) and offering solutions. Still working on final solution waiting on parts.

Review 181 (2021-03-15 - Rating: 5)
Sam S did an excellent job of cleaning my tankless water heater and verifying that the system was fully functional, including cleaning out the heat exchanger and exhaust fan, which had dead bugs in it. Definitely worth the price.

Review 182 (2020-07-27 - Rating: 5)
My newly installed tankless system stopped working and was flashing a code 17 (contact tech support). I called the Hot Water Guys and they scheduled a same say appointment. Brian showed up on time and was very professional, he had my hot water up and running in about 45 min. These guys know tankless hot water heaters inside and out! I would highly recommend them for your next service or tankless install.

Review 183 (2022-11-03 - Rating: 5)
Technician was professional and performed many tests to diagnose and fix the issue. Provided much information to us in order to get the most from our water heaters. Glad we went to the Hot Water Guys.

Review 184 (2020-06-26 - Rating: 5)
Its only 11month old A O Smith boiler.not working call hot water guys. Work is not finish yet. Waiting to Replace the Gas valves.. Sam is. A very nice guy. Work hard to get done.. lets hope it will fix on Monday or Tuesday. And if not Might they replace the whole boiler. Its under Warranty.

Review 185 (2024-08-09 - Rating: 5)
Easy to schedule. Showed up on time. Did the work and communicated results and recommendation for next steps. Overall good experience.

Review 186 (2019-11-29 - Rating: 5)
Technician was very friendly and explained everything that he was doing and recommend winter care that I wouldnt have known to do for our tankless water heater. I will highly reccomend and use them for all service/repairs.

Review 187 (2017-09-17 - Rating: 5)
If you live in the greater Houston area and have water heater problems, Hot Water Guys would be your ideal choice. I hired them to fix my water heatertoday. They sent Brian to my house within a few hours, and he did a superb job. Im deeply gratified.

Review 188 (2022-03-24 - Rating: 5)
We made the right decision to go with Hot Water Guys for the installation of a tankless water heater in our home. The response from Amy who answered the phone was quick and she set up a visit by the sales rep within a short period. Geoff Jackson, the sales rep gave us a detailed description of the Rennai water heater. He answered all our questions regarding warranty, performance and maintenance. He evaluated our water usage needs and recommended the right model. Jake and Chase, the two installers arrived on time on the day of the installation, finished the job professionally and hauled away the old water tanks. Jake later showed us the picture of the installed tankless heater and checked all the faucets in the house for temperature and water flow. We are very happy with the work, the friendly and courteous interactions we had with all the employes and also the decision to change to a smaller, more streamlined system for the hot water supply. I would recommend Hot Water Guys to anyone who is considering changing over to a tankless water heater.

Review 189 (2023-01-09 - Rating: 5)
Routine maintenance on two tankless hot water heaters. On time, discussed options for old heater that may need replacement soon but didn’t try to force sale. Super nice and professional

Review 190 (2021-01-21 - Rating: 5)
The job was to do routine planned maintenance on my tankless water heater, of which they installed. The job done by Brian was excellent while I watched and asked questions. I will continue to use Hot Water Guys for all my needs around the tankless water heater.

Review 191 (2024-07-04 - Rating: 5)
Sam did a great job on his service call today.

Review 192 (2020-02-15 - Rating: 5)
Sam notified me of his ETA. Showed up as scheduled and performed a clean and efficient job. Our tankless needed a heavy duty maintenance and Sam did a wonderful job. Thanks Sam. Will definitely recommend.

Review 193 (2024-07-26 - Rating: 5)
Dan came out and cleaned my tankless water heater again this year. Did the usual great job!

Review 194 (2023-08-05 - Rating: 5)
They provided quick and professional service for a fair price. They also gave me advice on how to maintain my tankless.

Review 195 (2021-10-19 - Rating: 5)
Thanks to Sam for his quick and professional job. Just described what was wrong to Customer Service and the next day, Sam came and fixed it in 30 minutes and well done. Recommended to friends and neighbors.