ARS Rescue Rooter

Located in Houston, Texas

Address: 10515 Okanella St STE 100, Houston, TX 77041, United States

Phone: +1 713-428-2700

Rating: 4.6

Services

Online estimates
On-site services
Language assistance
Wheelchair-accessible entrance
Repair services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-31 - Rating: 5)
The ARS techs came in at the appointment time, and performed the change of my two 40 gal water heaters in a single afternoon. The job was very professional and they changed out all the electric lines, drainage lines and new steel drip pans. No mess and left all cleaned up. Very good and professional job.

Review 2 (2024-12-23 - Rating: 5)
I called ARS for assistance for A clogged Toilet after trying to clear it myself. They scheduled a convenient time to come out. They used state of the art equipment to find the source of my backup which was deep in my pipes, unclogged the jam and did it for a reasonable price. Thank you David and Jamil for helping us Excellent Customer Service and patience.

Review 3 (2024-09-13 - Rating: 5)
After several frustrating factors that led to my home spending several days in the Texas heat (September horrible heat), without a working a/c unit, Chad was sent to see if he, along with ARS/Houston could serve my needs. Chad was incredibly professional, knows mega amounts of hvac knowledge and even showed me photos of concerns so I could better understand. Chad was able to inspect, troubleshoot best case-scenario options, create dialog that helped me better understand my a/c needs that would allow for consistent, economical cooling in a room with a “full wall of windows” facing the lake. He explained equipment square footage demands & then provided several options for financing. I researched other a/c companies in the area only to find ARS pricing a few thousand more, but the peace of mind to have the job installed correctly, have surge protectors placed on both units, a halo system installed, an amazing warranty …well it let me know ARS was right for us! The installers did a fantastic job as well!

Review 4 (2024-11-14 - Rating: 5)
Dan was so helpful in identifying my problems, providing solutions and recommending reliable people to fix what was out of their scope. He was respectful and efficient. He removed a sink, replaced my disposal and lined up their drain guys to finish up the work for me. I highly recommend ARS, I’ve used them multiple times and am always very happy with their service!!

Review 5 (2024-12-30 - Rating: 4)
Overall very satisfied with the service and the pricing was a bit high, but not ridiculous. The install was flawless. If I had any negatives, it was the request to sign the sales agreement before getting a copy to review. I was told it would not be sent until after I signed. It worked out, but I disagree with that process.

Review 6 (2024-12-27 - Rating: 5)
Despite getting delayed timely service through dispatch, David was a huge help when he arrived to us. David did an excellent job clearing our clogged kitchen sink. He took the time to explain the services and made the whole process feel much less daunting. During an already stressful holiday season, his professionalism and friendly demeanor made a big difference. Thank you, David, for your great work and for helping ease our stress!

Review 7 (2024-12-24 - Rating: 5)
The crew that came to my house for a complete AC and heating unit replacement went above and beyond! They were fast and professional! Communicated extremely well and were very respectful of my property and my family! They cut zero corners and in fact went the extra mile everywhere possible!

Review 8 (2024-07-15 - Rating: 5)
Thank you Tommy for giving my wife and I all the options and information we needed to replace our water heater. Thank you Enrique and your brother (sorry didnt get name), for stopping by and installing our new water heater! All three gentlemen were kind, courteous, knowledgeable, and honest. Yes, we could have gone somewhere else for cheaper, but didnt want to risk anything and these guys really went above and beyond to take care of us and give us their honest opinions!!

Review 9 (2024-12-08 - Rating: 5)
ARS rescue rooter definitely helped us out. Jamil was kind, prompt and extremely knowledgeable of all my questions. He fixed our issues fast and the price was affordable for the services rendered. He is extremely professional and helped out our family in late hours of the evening. Would recommend to all.

Review 10 (2024-12-31 - Rating: 5)
My ARS Tech for today, James, first of all was on time. During his tune up inspection James was courteous and very informative. I appreciate him pointing out all of the issues I will have to address. Thanks for a professional tech like James on your Service Team.

Review 11 (2024-12-21 - Rating: 5)
Had a pretty good experience today. Needed emergency drain unclogged. Tucker K was professional, detailed, explained everything up front, final bill was without any surprises. Technician was bit late, but totally understandable. Their office called and communicated with me when he was on his way. Very satisfied

Review 12 (2024-12-23 - Rating: 5)
I had the pleasure of having David help me with an issue I had been struggling with for a week, and he was absolutely phenomenal! He fixed everything in no time and took the time to explain what was wrong in a detailed but easy-to-understand way. David even gave me helpful tips on how to avoid similar problems in the future. His professionalism and knowledge are unmatched. If I could give him 20 stars out of 10, I would! Highly recommend David for anyone in need of fast, efficient, and friendly service!

Review 13 (2024-08-21 - Rating: 5)
Mr. Rivera and Cesar both very, knowledgable technicians. No question regarding retainment. Both acknowledged my concerns and suggestions. Best ARS installers yet. Mr Rivera identified other issues with the previous install taking corrective action, getting it right is his mission.My opinion both deserve a pay increase. Photos before and after install new plenum. Thank you Mr. Rivera and Mr. Cesar.

Review 14 (2024-09-26 - Rating: 5)
As always, another great experience with ARS. Upon getting ready for bed last night, I noticed the 15yr old unit had finally went out. I made a call to ARS and was able to get a great salesperson by the name of Chris Burks that was able to get me the options available to me and help me make a decision and schedule install the same day. The install crew arrived between the estimated hours and we’re just as professional as Chris. I was greeted with the scope of work and the guys laid down drop cloths to protect my floors. This is the exact reason I suggest ARS to family and friends

Review 15 (2024-12-05 - Rating: 5)
ARS is an amazing company! I have used them for both HVAC and Plumbing and I have never been disappointed with the service of the cost. They have always been thorough and attentive to detail. The technicians have all been friendly, fair, and wry informative, and I always feel comfortable with doing business with them. As always, my experience with ARS was worthy of my time to leave a praising review.

Review 16 (2025-01-03 - Rating: 5)
My toilet hasnt been flushing right for a long time now. I reached out to ARS Rescue Rooter and got a call within minutes. I was able to have someone out within hours of the call and now my toilet finally flushes as it should! Fast, friendly professional service. 👌

Review 17 (2024-12-14 - Rating: 5)
Justin was outstanding. Awesome expert. Installed a new smoke detector quickly and went above and beyond with assisting in determining the reason we kept getting a low battery warning in the same room. Thank you Justin, we now have an outstanding service expert we can call on in the future in the event we may need him.

Review 18 (2024-11-12 - Rating: 5)
The estimator Jamil was terrific. He came out the night we had the issue. He gave us three viable options across different cost ranges with different warranties and was extremely professional and gave us a great explanations. We will absolutely call him back first next time we have an issue.

Review 19 (2024-10-14 - Rating: 5)
Michael Martinez with ARS was able to come same day. When parts needed weren’t available, he tracked them down on a Sunday to show up and fix my water meter issue. There was constant communication of the next step, estimated time frames, which I appreciated greatly to work around the issue. I cannot recommend Michael and ARS enough from the initial phone call to completion of work - 5-star and beyond service!

Review 20 (2024-10-21 - Rating: 5)
William did a great job. As soon as he saw what I had called in for he knew what needed to be done. And he was also able to fix another problem that I hadn’t mentioned when I scheduled the appointment. He got everything done quickly and working properly. Would definitely recommend him to do any other work in the future.

Review 21 (2024-09-14 - Rating: 5)
Service was fast, friendly, and accurate. Technician came in with notes from 3 years ago which helped with resolving my upstairs sink clog due to AC drain line leading through it. Very careful in my home and informative into potential long term solutions for a problem caused by home builder. I appreciate the honesty and would highly recommend.

Review 22 (2024-11-12 - Rating: 5)
Willem came by to do an A/C tune up. He was polite, professional, and showed up right at 12. He was quick and didnt leave a mess after he was done. The pricing was fair and the suggested recommendations were good to have in mind for the future.

Review 23 (2024-10-14 - Rating: 5)
The gentleman who came was the best one that I’ve ever had visit my home. He was totally professional and did an excellent job. Informed me of everything that he was going to do and gave me complete instruction after he was finished. I wish all of your servicemen were as professional, as this gentleman was and his helper as well

Review 24 (2024-12-20 - Rating: 5)
He definitely helped us out a lot very very imformative. He gave me a big relief with the electrician issues I have. Unlike the other company I called in they were trying to sell me stuff. With this one I really respect their integrity they are very professional and really trying to fix the problems you have. I could not stop saying thanks to the electrician to put my house back to where it was. Thank you so much to ARS EMPLOYEE: KENNETH DICKEY

Review 25 (2024-11-27 - Rating: 5)
Jamil Thompson was a god send. He was knowledgeable, thorough, and most of all patient. He made sure we understood what was happening and what our options were. ARS was also very quick and able to get us in the next business day.

Review 26 (2024-10-29 - Rating: 5)
Tucker came out and did the $83 drain special. He cleared the drain but thought something else might be wrong. He called his boss Dameon to use a camera and nothing was found. I was not charged for that. They did a great job. I will definitely use ARS rescue rooter again. Also they actually have real people answering the phone. They were very helpful and polite. It was great doing business with them.

Review 27 (2024-09-25 - Rating: 5)
Employee Jamil Thompson was very professional and polite when attending to the plumbing issues. He was very neat and organized. He completed the required tasks in a timely manner. I would definitely recommend him and the company for any services they provide.

Review 28 (2024-09-09 - Rating: 5)
Tucker was my technician, and he was very friendly, respectful and thorough. He gave great attention to the issue and tested other theories of the issue to make sure he had the correct fix. He cleaned up after the job and was easy to communicate with. Highly recommend.

Review 29 (2024-12-12 - Rating: 5)
The weather changed and I noticed although the heater was blowing, the house was not warming. I called ARS and they told me someone could come out between 12-4. About an hour or so later, they called to tell me, it would be toward the latter part of that window. Then they called when the technician was on the way. Thank you to Imani who took the initial call and to Casey who completed the work. I’ve used ARS in the past and I am always pleased with the service.

Review 30 (2024-09-20 - Rating: 5)
Jamil came in very polite, respectful, knowledgeable & Professional. He took care of the problem quickly and gave us a very fair price. He pointed out some things that may cause problems in the future - our house is older and we are aware of some probable issues and what ARS offers is some preventative measures that will be easier & less expensive in the long run. We believe in the old adage an ounce of prevention is better than a pound of cure so this is something we will follow up on.Weve been in this house 29 years and this is the 2nd or 3rd time we have called ARS & probably will not be the last.

Review 31 (2024-12-28 - Rating: 5)
Bao was professional and educated me on my system. The price quoted, was the price I paid. I will most definitely recommend and use their service again :)

Review 32 (2024-10-14 - Rating: 5)
As always ARS / Rescue Rooter helped us again. Our AC decided to take a nap and impact our Sunday afternoon. We knew who to call ARS, which was on Monday morning. Same day service call was scheduled within a surprising early timeframe. Adan Mendoza was our AC Service Tech, who was extremely professional and experienced. Explained the entire process along with suggestions. We were blessed to have him as our Service Tech.As always fair pricing along with choices!Thanks!Jeff A

Review 33 (2024-12-16 - Rating: 5)
Kenny, and Geo were fantastic putting in our water heater. They were knowledgeable, experienced, skilled, communicative and hands on putting the system in our house.Tommy, explained the process fantastically and we came aboard since he explained the process concisely and was experienced in giving us our options after seeing our water heater needed replacement after so many years .He was the best,Later on some information that was not on the invoice and I got the two best people to get the right answers and that was Jeanette Bell and Abdiel in helping me deal with the warranty department. Jeanette told me to go up in the attic and get the serial number and model number off the equipment as well which was a huge remedy. With out them it would have been very difficult. Jessica was very helpful earlier on getting me the right people like Jeanette and getting Abdiel in contact with me.

Review 34 (2024-12-28 - Rating: 5)
I want to thank you.For taking my call.Thank you for the tech, who came out,He was kind and generous.Knowledgeable of the things that needed to be done.Thank you. For the advice and service you give to your customers.

Review 35 (2024-10-01 - Rating: 5)
Jamil Thompson arrived at my house promptly and assessed the issue I was experiencing. He provided me with 3 options to remedy my issue. We moved forward cleaning out my drain pipes and fixing the issues I had. Jamil was very knowledgeable, personable and was a great representative of ARS. I will definitely use ARS in the future!

Review 36 (2024-08-08 - Rating: 5)
I recently had an issue with my bathroom sinks & my toilet in my home, and David provided 5 star service. He was prompt, arriving exactly when he said he would, and quickly diagnosed the problem!I highly recommend ARS to anyone in need of plumbing services. Its rare to find such reliable and skilled professionals, and I will definitely be using their services again in the future.

Review 37 (2024-08-05 - Rating: 5)
I called ARS at 8:00am this morning to make an appointment to fix my toilet. Kevin answered my call and was so nice and helpful. David, the plumber, was at my house by 9:30. He was so helpful and professional. My plumbing issue was repaired. David left my bathroom clean and the price was very reasonable. The whole experience from the original call to the moment they were finished was professional and kind!!!!

Review 38 (2024-12-04 - Rating: 5)
Our water heater needed to be replaced. Went to Lowes and ARS was quick to call us to set up an appointmeny. Team came out this morning, they did a wonderful job. Very nice and professional. So happy to have hot water again

Review 39 (2024-12-14 - Rating: 5)
Chad Jackson at houston location!Is literally the best COMFORT ADVISOR! He is so amazing words cant describe! I would recommend him to everyone that is looking into ARS HOUSTON!He is the best! He will make sure everything moves & runs smoothly!

Review 40 (2024-08-12 - Rating: 5)
My experience with Steve Jenkins was very informative. Steve was patient and explained all my options thoroughly. He also picked up on anything I said regarding an issue I was having to ensure he sold me everything ARS has to offer. I took him on two of the 4 services ARS offers. Steve did a great job. I look forward to receiving the services as scheduled. Thanks Steve and ARS.

Review 41 (2025-01-03 - Rating: 5)
I called regarding a clogged toilet; Casmino arrived at my door within a few hours and was very knowledgeable. He took care of unclogging the toilet and was finished and gone in 20 minutes at a great price!👍🏼

Review 42 (2024-09-21 - Rating: 5)
I spent days without an a/c in this terrible September heat… I was told we needed to replace the compressor and it would cost us $2,000 … not too happy about it but it needed to be repaired. ARS tech’s Julio and Min came to do the job and they were so honest and amazing! I was told by their manager Miguel Alvarez the compressor was not faulty and only a wire was disconnected! Instead of charging me 2k I will get a full refund and my a/c is working again. I’m very happy with ARS service and the honesty of their techs. ARS has my business for life.

Review 43 (2024-10-25 - Rating: 5)
Simplified the process of replacing my warranty exchange with Lowe’s and installed the new system to my needs. Provided great information for me to make the decision that best suited me and provided superior installation services. Will definitely use them again!

Review 44 (2024-12-04 - Rating: 5)
Jamil was the consummate professional from the moment that he arrived at the house. My daughter answered the door and he was extremely courteous. From that point he put on the protective coverings on his feet and asked if I could lead him to the kitchen and point out the problem. From that point he provided a diagnosis and even cleaned up after the previous plumber. He was extremely thorough in his explanation of the problem as well as the solution options.I sincerely appreciate his honesty and willingness to help.

Review 45 (2024-09-04 - Rating: 5)
I had slow draining kitchen sinks. ARS came extremely quickly assessed the situation. David, Technician, was very thorough and explain the issues.ARS also sent another Technician, Chris, who brought more specialized diagnostic equipment. Chris was also thorough and gave explanations regarding his procedure and offered two options for a solution. We are so appreciative of the knowledge and experience from the ARS Team.

Review 46 (2024-09-23 - Rating: 5)
The HVAC technician Willem that performed the diagnostic call did an excellent job. He was very thorough, checking all the electrical measurements for both the inside and outside A/C units, coil condition, and freon levels. Willem was very professional and straightforward. I appreciate his helpful attitude and great service.

Review 47 (2024-12-17 - Rating: 5)
Jake was our assigned plumber. He was knowledgeable and was able to solve the mysterious gusher spewing up from our front lawn. Did a great plumbing job and checked to make sure everything was in working order before leaving. Thanks Jake!

Review 48 (2024-07-16 - Rating: 5)
My technician David was very professional and informative and quickly resolved my issued. He even checked to see if there were any other issues that I may have and provided suggestions and pricing information. Never pushy with sales tactics, but just providing a plethora of information that allows me to make an informed decision. As a homeowner you dont always get this type of service and I truly appreciate it. Going above and beyond.

Review 49 (2024-12-07 - Rating: 5)
Decided to go with a tankless water heater. Excellent service. Ross completed the install, was professional and very knowledgeable and answered any questions we had. Highly recommended

Review 50 (2024-10-26 - Rating: 5)
Min, Julio, and Ronny were fantastic! From start to finish, they made the process seamless. Once my appointment was scheduled, they provided regular updates on their arrival time, which I really appreciated. Upon arrival, they took extra care to protect my floors and keep the workspace tidy. The crew replaced my entire HVAC system and lineset, completing everything within about 6 hours with impressive efficiency. Their attention to detail was evident, as they left the work area spotless afterward. The team was friendly, knowledgeable, and eager to answer any questions I had. I couldn’t be happier with the service and highlyrecommend them for any HVAC needs! Special shoutout to Chris, the sales rep, who made it all possible by giving me a fantastic deal and helping me finally check this project off my list. I couldn’t be happier with the service and highly recommend them for any HVAC needs!

Review 51 (2024-11-25 - Rating: 5)
They quick, friendly & informative, I was amazed at how efficient they were. My anxiety about calling a plumber seemed silly afterwards. They explained everything throughly. Called them at midnight, they scheduled me for 8am-12pm window, cleared out my 4in clean out quickly. Definitely use them again

Review 52 (2024-07-02 - Rating: 5)
I have 2 bathrooms in my home and they were both clogged. I called and scheduled for a same day tech and someone was at my door in less than 2 hours. The tech, Tucker, was wonderful. Very friendly and knowledgeable. He explained everything in detail and was also able to apply a nice discount. He unclogged each toilet in less than 20 minutes and was on his way. My service also include a 3 month warranty! I will continue to work with ARS in the future.

Review 53 (2024-08-05 - Rating: 5)
I recently had the pleasure of working with ARS / Rescue Rooter Houston to address an issue with my AC unit, and I couldnt be more satisfied with their service. From the start, their team demonstrated exceptional professionalism and expertise.The technician quickly diagnosed the problem and explained the issue in a way that was easy to understand. They were prompt, arriving on time and equipped with the necessary tools to get the job done. I was impressed with their attention to detail and thorough approach to fixing the issue, ensuring that everything was functioning optimally before they left.I highly recommend ARS / Rescue Rooter Houston to anyone in need of HVAC services. Their professionalism, expertise, and commitment to doing the job right make them a top choice for any heating or cooling needs.

Review 54 (2024-09-14 - Rating: 5)
I contacted ARS and they quickly dispatched a technician to my home. Jamil arrived during the scheduled appointment time. He was professional, thorough and also explained the process and answered all of my questions. I am extremely pleased with the level of service that I received. I would highly recommend Jamil and ARS.

Review 55 (2024-11-17 - Rating: 5)
I desperately needed my toilet fixed on a Sunday. My hus had just had surgery and was unable to do the job. Walter Ochoa was prompt, extremely helpful and courteous.My toilet looks better than when it was new!Thank You

Review 56 (2024-09-22 - Rating: 5)
Johnathan went the extra mile to resolve my problem. He couldn’t fix it because apparently I have a broken drain line somewhere underground. ARS is coming back to do more research using a camera in the drain line. Johnathan’s conduct and efforts were 100% legit. I would recommend calling ARS. They came in the time frame promised and didn’t charge me as promised if they couldn’t fix my problem.

Review 57 (2024-08-15 - Rating: 5)
ARS changed out my water heater. The salesman presented me with a range of options and prices. No pressure for a sale. Selected my option in the morning and was able to have it installed that day. The install crew worked hard and made sure things were done right. I am 100% satisfied with the process, work and price.

Review 58 (2024-08-08 - Rating: 5)
ARS electric techs did an outstanding job. They communicated the specs of the job and very professional in doing the job. Edgar was patient in explaining the steps in getting the work done promptly and he delivered. Also he handed off the final phase of the job to D Prado and his team. I have always called on ARS and again I was not disappointed. I was very impressed that they both said if there is anything else I need please call .

Review 59 (2023-05-14 - Rating: 5)
They were great! Professional and on time, and very thorough. Plus, they gave a total price up front (which was a little more than some others) and guaranteed there wouldnt be any additional costs. In the past, Ive had work done by others where halfway through, surprise surprise, suddenly there was new costs.Will definitely keep them saved for any additional work in the future!Update: had two have both AC units replaced (one had failed) and the guys came same day, and stayed until 1130 at night to finish the job!Unfortunately, a few days later one stopped working but they sent out a supervisor (Al, he was excellent) the next day. Turned out my old thermostat went bad so he grabbed one off the truck (removed from other job) and installed at no charge.Im upgrading to the nest system soon, so this was a very nice act to get me by until I get the new gear.Very happy with the new system.Kicking myself for waiting so long to replace.

Review 60 (2024-12-11 - Rating: 5)
The tech for our hot water heater did a great job. He was kind and courteous. He went above and beyond to help my mom call me about repairs.

Review 61 (2024-11-21 - Rating: 5)
Keith came to my home at the appropriate time and fixed the problem with the furnace. Took the time to make sure things were working. Gave me his card so I can call him if there is a problem. I might need a new thermostat. He offered to show me some and will install it if I needed. Very nice and professional.

Review 62 (2024-11-07 - Rating: 5)
Walter the plumbing technician is awesome.He installed a new toliet for us.Thanks,i will recommend you!

Review 63 (2024-09-13 - Rating: 5)
I want to give a big shout out to ARS for getting g out to my house for a same day service appointmen to help solve my water heater issue. Jake came out and explained our options in depth so we could make a decision on what we wanted to do. Ultimately the water heater went out and they were able to get us up and running with a new tank less system in 1 day. Really appreciate it team.

Review 64 (2024-07-15 - Rating: 5)
Awesome work. David was the most professional and people friendly worker I have ever had the pleasure of meeting. I feel like he went way above what he needed to do to solve my issue. If I ever need service again I will be calling ARS and hopefully get David again.

Review 65 (2024-08-10 - Rating: 5)
Steven Jinkins of ARS Rescue Rooter did an awesome job taking care of our AC repair. He diagnosed the issue and took care of it as soon as possible. Very courteous and knowledgeable, you can tell hes been doing this a long time. He even made sure to keep in contact after the job to help us get reimbursed for the repair by our home warranty company. Really appreciate all of his efforts from beginning to end. ARS as a company was quite professional in our first experience with them. Will use again if necessary.

Review 66 (2024-12-31 - Rating: 5)
Very knowledgeable, friendly, courteous gentleman. He does make sure all the details are explained, understood and agreed. Making sure all the work is addressed properly.

Review 67 (2024-10-27 - Rating: 5)
Adam Mendoza did a great job. He explained me in detail the issues I have, and he did the right recommendations. He was clear, courteous and knowledgeable. I give a big kudos to him. Thank you.

Review 68 (2024-09-17 - Rating: 5)
Jamil came out on a moments notice..9:00 pm and stayed until he found the issue..midnight to be exact..he was extremely polite, careful to not make any mess inside and worked diligently to find the problem. After leaving at midnight he was back at our house at 8:000 am with the crew to assess the issue. He has great customer serviceHighly recommended !!

Review 69 (2024-09-19 - Rating: 5)
Jamil did an awesome job from start to finish! He explained every step of the process. Really appreciate his efforts! Will definitely use ARS for any plumbing/drain concerns. Well done!!!

Review 70 (2024-09-25 - Rating: 5)
Great friendly service! Would definitely recommend. We had a tune up that Lowe’s offered for $29 and gave us peace of mind that our a/c was working appropriately!! Thank you Erik A. for your kind friendly service!

Review 71 (2025-01-04 - Rating: 5)
HVAC technician check out our furnace was very knowledgeable 28 years experience I was very happy with the outcome. Highly recommend them.

Review 72 (2024-11-15 - Rating: 5)
I had Isaac Bryant coming out to fix the sewer problem with the toilets in the restaurant. He knew exactly what to do and fixed it in a timely manner. Very patient, knowledgeable and a very helpful guy. Thank You Isaac and ARS.

Review 73 (2024-11-29 - Rating: 5)
I was impressed with the service that I received. The technician was extremely informative, explaining the problem and the potential solutions available. He made a tremendous impression for your company.

Review 74 (2024-12-10 - Rating: 5)
Jake showed up on time, assessed the problem, and gave us options to get our plumbing straight. He was very professional and showed genuine concern to help us right away.

Review 75 (2024-11-05 - Rating: 5)
Service was fast. They came out over the weekend to help with a pipe issue. Got as back up and running quickly. Thaddeus did a great job. Highly recommend.

Review 76 (2024-10-09 - Rating: 5)
Having them to fix my sink and light. Dispatch messed up the note(called me 4 times and still missing details) and scope of work, when Justin Chapel came over, he helped to my mom to get price right and fix the light. He provided a great service experience.

Review 77 (2024-12-08 - Rating: 5)
Thomas was very kind and knowledgeable! I was able to get someone out same day and got my repair done very fast. Highly recommend!

Review 78 (2024-10-14 - Rating: 5)
The technician that came out, his name is Christopher. Luna was excellent very nice very professional And also, he did an excellent job doing the maintenance required on my system, next time I have to get maintenance done. I will ask for him.

Review 79 (2024-06-14 - Rating: 5)
Thank you so very much for a job very well done. The service technician arrived on time, checked EVERYTHING. Taught me how to replace my filters, was beside me while I changed them, he showed me how to prolong the life of the AC, explained every single thing he did in details. Extremely knowledgeable guy. I was and still am very impressed and grateful. The icing on the cake was the very low priced PROMO.This was indeed an awesome experience.thank you.

Review 80 (2024-12-23 - Rating: 5)
I was surprised what a quick response I got from this company. The service man that came out was so personable and efficient. I am very pleased with his service and out of this company. I would highly recommend them

Review 81 (2024-12-26 - Rating: 5)
Mr. Dwayne Davis was very professional and polite. Took extra care of my flooring and worked very quickly.

Review 82 (2024-09-11 - Rating: 5)
It was a pleasure experience. DeShawn Samuel polite, curious, and professional. He explained everything about my AC to me which I understand. He is an excellent plumber. I will call on him again. Fannie Brown

Review 83 (2024-07-19 - Rating: 5)
Mr. Walter Ochoa was above in beyond in his work on my water heater in Champions Park. I appreciate the courtesy and quality of work. In fact, ARS has consistently provided me with great service. I recommend them to my family and friends with faith in them.

Review 84 (2024-11-20 - Rating: 5)
The technician Casimino T. Vasquez (aka) Cass was extremely informative, professional and superior in his due diligence to address the issues that my residence was experiencing. His intuitiveness to diagnosis the problem was spot on the money. He discussed in depth and detail as to the procedures that he was going to apply in order for me to achieve the desired results.His efforts only took 5 minutes to achieve the result of clearing the water line. Honorable & dedicated people often do their jobs very well and are not given any recognition by their profit driven employers.I want ARS to know Cass is a real asset to your company & not just another number.In addition to Cass performing his job at the highest level, he informed me that another ARS employee by the name of Chris Breazell was enroute to give me a camera view via the pipes that had been cleared.Chris too was extremely professional in explaining to me the degrading pipes that caused the issues. He detailed a solution a plausible outcome that would be beneficial for me in the long term.I appreciate these two highly motivated men that came to assist me in my time of despair.ARS you have real personnel that exceed their work requirements.Please give them the recognition that they definitely are entitled!!Respectfully,K. Trimble

Review 85 (2024-07-22 - Rating: 5)
Dorian Finn was excellent! Very knowledgeable and experienced. He explained to me details. I learned from him. He did a wonderful/ job . He checked all my plumbing fixtures. He recommended what needs to watch for. Honest n reliable. Thank you so much for fixing my shower . Service beyond expectations.

Review 86 (2024-10-26 - Rating: 5)
Had a slowly growing leak and it was becoming concerning. Called ARS for the plumbing and the plumber was not only able to find the leak, but repaired everything. He was super helpful in the information he gave and was able to fix it same day. ARS may be a little pricey but its well worth the peace of mind, professionalism, and guarantees.

Review 87 (2024-08-03 - Rating: 5)
Fast. Reliable. Quick to respond. Call two other companies today because my ac wasn’t turning on (one of the companies I called was the one that installed the ac 6 months ago). BOTH said they couldn’t make for another 4 days. Technicians are always friendly and just get the job done.

Review 88 (2024-12-19 - Rating: 5)
Had a very good experience with Mr. Furrer. He was timely, polite and knowledgeable. Gave me good information about my water heater to extend the life of it.

Review 89 (2024-08-27 - Rating: 5)
Technician was knowledgeable, polite, and friendly. He was able to recreate the issue, found the problem, and fixed it in a short amount of time. ARS has been so easy and nice to deal with. Great people!

Review 90 (2024-08-21 - Rating: 5)
I have used ARS for over 25 years. They have worked on my electric, plumbing, and AC. I have purchased 2 sets of AC/heating units 2 times. When repairs are needed they get them done right. I appreciate their focus and experience. I have no problem recommending them for any of their work.

Review 91 (2024-08-08 - Rating: 5)
Deshawn and his helper ( I don’t remember his name but also friendly ) was amazing the best customer service I have ever experienced with this company. He fix the problem with an hour and was promptly on time. He even scheduled an appointment to have ac serviced this week. Great job.

Review 92 (2024-07-14 - Rating: 5)
Over the past few weeks we called on ARS Rescue Rooter of North Houston for several different A/C and electrical needs. Service was excellent and prices were reasonable. Deshawn S., Miguel B., Matthew R., and Kenneth D. were the professionals who came within 24 hours for each call. They were competent, friendly, and willing to answer all our questions. They explained everything they were doing patiently and in detail and fixed the problems promptly. Thank you!

Review 93 (2024-07-19 - Rating: 5)
Had an issue with the AC going out so I contacted ARC. I was hesitant at first due to seeing some negative reviews on yelp but if you are reading this and are skeptical, reconsider. I had an AC tech come out and inform me the issue was plumbing related. He put in a referral for a plumber from ARC and they sent Jake out by the end of the day. Jake was extremely polite and understanding. He answered my questions and educated me on what had caused the issue and how to perform preventative maintenance. The pricing was a little high but well worth it for the professionalism

Review 94 (2024-08-12 - Rating: 4)
This ARS specialist was amazing. He provided me the specs and why a capacitor was required to be replaced. The inspection on the units went similarly well and he noted a possible leak but unable to find it and suggested to have a regional supervisor to review and see if he can locate the small leak. All is good but overall pressure in the coolant as low.

Review 95 (2024-08-18 - Rating: 5)
I wanted to express my sincer gratitude for the exceptional service I received during a recent water leak emergency. I was panicy as the water leak was from the main pipe line connected into the house line, but your team stepped up like true professionals and helped me.David arrived promptly, infact little earlier and his calm demeanor put me at ease. He quickly assessed the situation, pinpointed the leak, and explained the necessary repairs. David worked tirelessly, ensuring the water flow was under control and preventing further damage. Despite the chaos, David maintained a friendly attitude and answered all my questions patiently.In the scorching heat he worked for a long time without any hesitation. Despite the urgency, David worked diligently to fix the issue. He explained each step, ensuring I understood the process. Not only did David respect our home, but he also left the work area cleaner than he found it. No more leaks, and my back yard is dry!In summary, ARS Rescue Rooter Plumbing Company and David turned a stressful situation into a positive experience. We’re grateful for your team’s expertise and Davids dedication. Please extend our sincer heartfelt thanks to him. I’ll recommend your services to everyone I know.Warm regards,Jessica Adimathra.

Review 96 (2024-12-17 - Rating: 4)
Service tech was polite, very thorough & professional throughout routine furnace check-up. Service Department, however, missed two appointment windows until this third appointment.

Review 97 (2024-09-19 - Rating: 5)
My AC was draining water from the unit. I called Expert Air and the technician did not fix the problem, did not clean up and asked me to call the plumber to fix the problem. I called ARS for a second opinion and Jonathan had all the equipment to fix the problem including unclogging the drain. He was professional, wore a shoe cover and cleaned up after he finished the job.

Review 98 (2024-08-16 - Rating: 5)
Choung Vo, Service Technician, did an awesome job. We contacted ARS concerning our Thermostat not working. He identified the problem immediately and changed out the thermostat. He was very knowledgeable and efficient. And also made excellent recommendations for HVAC system. We were also very pleased with ARS regarding the time frame schedule. They did a great job by consistently informing us of the time of arrival for the service technician which was not done in the past. We have been loyal customers of ARS for over 15 years and this service call was by far one of the best!

Review 99 (2024-10-10 - Rating: 5)
Another great experience with your Tech Aaron Gonzales. He was punctual and polite. Very impressed with his demeanor. Job was satisfactorily completed.

Review 100 (2024-08-23 - Rating: 5)
My toilet was leaking and squeaking. The technician did a great job explaining everything to us and fixed the problem. He was very courteous and left the bathroom very clean. I highly recommend them.

Review 101 (2024-08-16 - Rating: 5)
Steve Jinkins and Dwshawn Samuel from ARS were in my house to inspect why my A/C is not cooling effectively in the above three rooms. They diagnosed the issue, discussed together and explained all the details very clearly. They checked out the system and suggested the suitable solution to make the system working properly. They were very helpful in putting me through the necessary changes to be done by ARS in the supply plenum during the next 2 days to make my A/C work with optimum performance. Steve Jinkins and Dwshawn Samuel were very professional, experienced, knowledgeable and informative. Also, Keith was with them is friendly.Once I receive feedback from them and the work done properly, I will update and include more detail in the rating.

Review 102 (2024-08-04 - Rating: 4)
The only thing I didnt like was that they missed the time range that was set up.I had to reschedule some things. But when David arrived, he explained what happened and gave me four options to correct the situation. He was very professional and polite. When I made my selection, he went right to work.

Review 103 (2024-08-13 - Rating: 5)
You Guys Did a Great job. My Husband was So pleased With Youre Work,The professional and how You left the area so clean he was very happy with your work. Cannot Thank you enough for doing such a great job. Gave You 5☆☆☆☆☆ My HusbandSay You! Guys deserve 10☆☆☆☆☆☆☆☆☆☆ Thank You! Again ARS!Patrick & Myrtle Lede.

Review 104 (2024-10-28 - Rating: 5)
Carlos explained how to make my system work more efficiently and showed me pictures of things I need to do to make my attic cooler. He was very knowledgeable of the entire HVAC system.

Review 105 (2024-11-18 - Rating: 5)
These Guys are awesome. Dwayne was friendly and knows what he is doing. The price was very reasonable. Thank you so much for saving my day.

Review 106 (2024-11-15 - Rating: 5)
Jamil was great. Extremely informative and showed results without being too pushy on the upsell. He provided a good case for waterjetting by showing the condition of the main drain out.

Review 107 (2024-10-03 - Rating: 5)
Jamil Thompson showed up on time and dis a thorough inspection of the issues. Gave us multiple options on how to proceed. Scheduled us asap for moving forward on the work we wanted done to fix problem. Very polite and respecting of time.

Review 108 (2024-09-22 - Rating: 5)
Unexpectedly delightful experience removing gobs of neglect from my kitchen sink. While I can’t recommend testing the limits of your plumbing by shoving whole heads of broccoli down the drain, I can absolutely recommend giving ARS a call when you do. Ask for David if you’re in that broccoli situation because he’s basically a magician.

Review 109 (2024-10-06 - Rating: 5)
Many thanks to Casey from ARS!Professional service at a reasonable price. My unit is 18 yrs old. I will call on ARS when it finally needs replacing.

Review 110 (2024-10-31 - Rating: 5)
All guys did a fantastic job. Kevin gave me a proper quote and the guys installed everything to my standards. Very nice and did a clean job.

Review 111 (2024-11-22 - Rating: 5)
Great Service and Honesty. Jamil Thompson was Awesome in our Pluming service. He saved us Thousands. You Reap what you Sow. Thank You Jamil…5+ Stars here.

Review 112 (2024-12-26 - Rating: 5)
David was very professional and knowledgeable, examined the situation, explained everything, determined the best solution. I will definitely recommend them to everyone!

Review 113 (2024-07-14 - Rating: 5)
The plumber was very assuring and considerate. It was very close to one hour to go to my house, give me a quote and then finish the project. He was very personable and easy to talk too. I enjoyed his ability to get the job done, even while my blind roomate wanted more answers! Thank you, Rich Owen

Review 114 (2024-07-29 - Rating: 5)
While this wasn’t completely a plumbing emergency, it was something I wanted to get taken care of quickly and during a particular time window. ARS were able to provide a knowledgeable tech who came out and resolved the issue (thanks, Tucker)Professional company with good communication

Review 115 (2024-06-11 - Rating: 4)
Our technician was great! His work was fast and well done. He was willing to teach us about the job he did and how to maintain better our AC units. They don’t get 5 stars because there was a mix up with the replacement parts supplier for an AC in the Houston summer! 2 weeks with no AC is this heat is not fun.

Review 116 (2024-10-16 - Rating: 5)
Walter was great! He did an excellent job at fixing my shoe wet head! Customer service was wonderful! Would use them again.

Review 117 (2024-09-28 - Rating: 5)
Jamil was very professional. He was able clear my whole house stoppage and jetted my main line to its original condition. I would highly recommend him for your plumbing needs.

Review 118 (2024-11-12 - Rating: 5)
Quentin did a great job of managing my hot water heater installation. It took less time than I thought and he walked me through how to operate my new appliance.

Review 119 (2024-09-13 - Rating: 5)
Great work. Came out very quickly and solved the problem right away. David was a very helpful and friendly to work with. Will definitely work with again. Highly recommended

Review 120 (2024-10-19 - Rating: 5)
Technician was very thorough and professional. He completed the job and made great recommendations. Very pleased with service.

Review 121 (2024-07-25 - Rating: 5)
The repairman was courteous, honest, professional, and very efficient. Thanks again for helping us out with the water heater. We tried another company, but ended up waiting for 2 weeks, for nothing. We wont make that mistake again!

Review 122 (2024-07-30 - Rating: 5)
The two young men , Tucker and Ed, were great. They explained everything and took care of our problem as quickly as possible. They explained everything in simple terms. We appreciate both of them. Job very well done.

Review 123 (2024-12-16 - Rating: 5)
My technician was friendly, informative, and helpful, and also fixed the problem quickly while still making sure I knew what was happening/what my options were each step of the way.

Review 124 (2024-06-26 - Rating: 5)
Steve and Bryan are great technicians. They did a great job and worked hard to get our AC working. They came the very next day and we didnt have to wait days before they could come out. Awesome work and very grateful for their hard work.

Review 125 (2024-08-20 - Rating: 5)
Real nice. Gave an estimate. Checked my breaker. They came four hours later than expected but it was at least same day of my detectors all going completely bat$het at 5:45 am this morning. Thx for the promptness and free service call!

Review 126 (2023-02-27 - Rating: 5)
What an excellent service!! The Technician Lazarus was very cordial, professional, neat, careful with everything in my bathroom, and very friendly and patient. He explained everything to me before and after the work was done, and he answered every question I asked. He was very knowledgeable, and I think that helps. I called John Moore before, and a guy came five minutes and told me it was $2,000 to change the valve and something else. Thank God for ARS Rescue Rooter. They are HONEST, very professional, and very friendly. Plus, they have great prices. Save your money and NEVER call another place. This is the place to go for excellent service and great price.

Review 127 (2024-07-02 - Rating: 5)
Carlos Flores was my technician that was assigned to my call. He was very knowledgeable and explained exactly what the problem was with my Carrier Infinity system. I have been using ARS now for 20 years. I cant say that these 20 years didnt have bumps and bruises with ARS, but all and all ARS has been truthful and stood by their work and most importantly their word.I highly recommend ARS!

Review 128 (2024-12-30 - Rating: 5)
Jonathan came to help us with a plumbing issue. He was quick and thorough, and exuded professionalism!

Review 129 (2024-07-20 - Rating: 5)
We had an urgent issue with downstairs toilet overflowing drainage from upstairs fixtures. David came and spent several hours investigating the issue and offering options. He made it clear we were not obligated to pay anything until we were comfortable with the option and quote we selected.

Review 130 (2024-10-05 - Rating: 5)
Mr. Jamil went above and beyond to come out to work on my issues at my home. He was really nice and very helpful. I feel that he did everything he could to correct my issues.

Review 131 (2024-05-28 - Rating: 5)
Everything went great from begin to end.dispatch was very helpful even gave me a earlier appointment than I was scheduled. The technicians came out very professional and thorough explained all my options and they got me up and running very quickly. In all the years I have used your services these technicians were the very best. they were very concerned to get us back online knowing i have medically ill people in my home. And the dispatch was a joy.

Review 132 (2024-08-06 - Rating: 5)
Dung Pham was amazing. He assessed the situation then thoroughly explained the issue to us. He fixed the problem promptly and easily. He was knowledgeable, kind and friendly. We highly recommend him!

Review 133 (2024-12-08 - Rating: 5)
The guy that came to my home was professional. He introduced his self and company. He explained everything about my heating system. Now Im ready for the winter. Hes a asset to your company

Review 134 (2024-07-03 - Rating: 5)
Dameon showed up EARLY, was very friendly & personable. He was able to very quickly assess the situation & diagnose the problem. He offered 3 different solutions to make it easier for me to decide which solution I wanted to go with. ARS offered me financing which I elected to do, and was done quickly & efficiently through my email. Once everything was squared away, Dameon got to work immediately repairing my A/C condensation drain & adding a new drain to the outside. No more worrying about flooding underneath my sink leading to more water damage issues within my home! Huge thanks to Dameon & ARS, you really did come to my rescue today!

Review 135 (2024-09-19 - Rating: 5)
I am a yearly paid customer with this company, but every visit their technician will come up with something to be done, whether you need it or not. And the prices they will quote are outrageous. Then they will tell you let me call my boss to see if they can do any better.Today the plumbing guy came to check to see if there are plumbing questions.He came up that two of my toilets tank’s inside flushing system should be replaced, because they might over flow.Asked him how much it will cost, his answer was $363.00 per toilet. Believe it or not each toilet when I put them three years back cost me $99.00 each.If you are not careful they will take you for a big ride. This is not the first time.BIG RIP OFF COMPANYBEWARE.

Review 136 (2024-07-23 - Rating: 5)
David from ARS came out to service my tankless water heater. He was very courteous and knowledgeable and provided additional information regarding my water lines and possible issues. I have always had great customer service from ARS.

Review 137 (2024-04-23 - Rating: 5)
Very professional and knowledgeable technicians. Rates are a little high, but I definitely feel they are honest and go above and beyond. I would definitely use them again.

Review 138 (2024-12-26 - Rating: 5)
Very courtesy everything was done was very professional, all looks so good, never left a mess stayed busy from start to finish ,would recremend them to anyone, Thank you Carlos and Kevin

Review 139 (2024-11-07 - Rating: 5)
Friendly technicians check while doing the job to make sure its going well, after finished they recheck. Dewayne and Austin were very good and timely had no problems .

Review 140 (2025-01-06 - Rating: 5)
Chad Jackson did an exceptional job of getting our home a new HVAC system, that was customized to meet our needs

Review 141 (2024-08-21 - Rating: 5)
Amazing customer service from the 3 gentleman that came out today as well as the service representative who set my appointment. Positive attitudes and willingness to help solve my issue. Definitely recommend!

Review 142 (2024-11-08 - Rating: 5)
Eduardo was awesome. He was very patient and explained everything thoroughly. I would request him again.

Review 143 (2024-12-10 - Rating: 4)
Expert knowledge and patient, friendly consultation. Good customer awareness. Explained product choices and payment options for additional services.

Review 144 (2024-06-28 - Rating: 5)
Wow, Chad was definitely professional and very knowledgeable when it comes to AC systems and what your house need is. He ran over options for me and made me feel that having the right company can help my home 🏡 be at the level I always wanted. His expertise have made me choose to think great things of ARS.

Review 145 (2024-08-03 - Rating: 5)
David was amazing! Very honest man, knows his work and very personable! He is a great worker and highly recommended

Review 146 (2024-09-17 - Rating: 4)
A couple schedule hiccups with the dispatch team were a little frustrating but once our guy came he was terrific. Be patient with scheduling if you can, the tech was worth the wait.

Review 147 (2024-10-25 - Rating: 5)
The ARS plumber who serviced my home was knowledgeable, very pleasant and immediately took care of my plumbing problem. He also gave advice on how to prevent future problems.

Review 148 (2024-07-05 - Rating: 5)
Having Dorian Finn work on our plumbing needs was an outstanding experience. He is very approachable and knowledgeable. I would highly recommend him for your plumbing needs.

Review 149 (2024-09-21 - Rating: 5)
Quick, Efficient, and Patient! Although our tech was unable to fix our issue he directed us to who could. We needed an electrician when our AC stopped working after we lost power. Who Knew??!!!!! Thank You.

Review 150 (2024-07-07 - Rating: 5)
Manuel provided excellent service. He accurately diagnosed the source of water leaking from our ceiling and provided us with the best route to take to address our air conditioning duct issue. I appreciate the honesty and integrity of this company.