Roto-Rooter Plumbing & Water Cleanup

Photo of Roto-Rooter Plumbing & Water Cleanup

Located in Hickory, North Carolina

Address: 1070 7th St Ct SE, Hickory, NC 28602, United States

Phone: +1 828-303-2627

Rating: 4.7

Services

  • On-site services
  • Repair services
  • Credit cards
  • Credit cards

Categories

  • Plumber
  • Drainage service
  • Excavating contractor
  • Water damage restoration service

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-07-29 - Rating: 5)

    Thorough, timely, and informative!Josh and Steven were a great team to work with in replacing my really old outdoor water heater and aqua hut. They brought it up to code and even made sure if future projects needed tying in, it could be done more efficiently. Im very pleased and will call on them again for the bath remodel.

  • Review 2 (2024-12-31 - Rating: 5)

    Jimmy and Cesar were wonderful. They worked so hard and were so quick to get things fixed! Jimmy was understanding and very kind. I was very pleased with Wesley also. Wesley was very patient and understanding in our difficult situation. Thanks to all.

  • Review 3 (2024-11-07 - Rating: 5)

    I cant thank Frank enough for his exceptional help with my water main connection repair! He was incredibly knowledgeable and communicated clearly throughout the entire process, guiding me every step of the way. Frank also provided valuable tips about the plumbing tubes in my crawlspace, which I really appreciated. His friendly personality and commitment to his word made the experience enjoyable. The whole team was accommodating and truly made everything easy for me. Highly recommend Frank and the whole Roto-Rooter team! Thank you!

  • Review 4 (2025-01-07 - Rating: 5)

    Richard, John and Josh came to our home quickly to assist with broken pipes and cut off water to prevent further damage. HVAC filter and blowers dried our floors and crawlspace in record time. Such a blessing to have knowledgeable and compassionate professionals working to keep our home safe and functioning efficiently.

  • Review 5 (2024-11-06 - Rating: 5)

    We had a significant sewer issue on a Friday night. Justin and Stephen got to our house immediately and did a great job troubleshooting. Turned into a pretty significant repair but it was done quickly and professionally. I definitely recommend this team for all plumbing needs.

  • Review 6 (2024-11-10 - Rating: 5)

    Synopsis:InformativeFairly-pricedPunctualNon-invasivePersonableI called Roto-Rooter yesterday around 1150 about a possible water leak with a new water heater installed in 2022. The dispatcher said a tech would be out within the hour. Around 10 minutes later, a tech that was close by came and did a preliminary check on our problem - free of charge. After he left, our tech, Liam, came and listened to the info that I had and gave us the estimate after checking our water heater and going under the house. He entered the crawlspace and installed a pressure regulator valve on our main water line and replaced our plastic main water shutoff valve with a sturdier brass fitting. Liam was very informative about things he noticed under the house (pipes, lines, mold, etc) and told me step-by-step what he was going to do before he did it; moreover, answered all of the questions I had with no complaint.All-in-all the work costed roughly $960.

  • Review 7 (2024-06-21 - Rating: 5)

    Roto-Rooter was GREAT!!! Josh was awesome to work with in getting out quickly and lining things up. Very proactive, knowledgeable, and kind. Represented his company well and extremely easy to work with. Jimmy and Caesar did an unbelievable job working at our house. They worked their tails off nonstop. I would say that they never slowed down one bit and had our house dried quickly…they even showed up on Saturday and Sunday to check on everything. Their work ethic is unreal. I would absolutely recommend them to everyone! Great people and job well done!!!! Thank you!!!

  • Review 8 (2024-08-09 - Rating: 5)

    Jacob and Jesus worked all day in the pouring rain to get our home back up and running. They worked tirelessly and with a glad hart. It was a pleasure working with them to restore the main line plumbing service to our home. We would gladly recommend Roto Rooter and the team of Jacob and jesus for your plumbing needs they are simply the best!!!!!!!

  • Review 9 (2024-12-10 - Rating: 5)

    Cade came to install a hot water heater at our residence today. He was very professional, polite, and quick to respond to handle our issue. We appreciate it!

  • Review 10 (2024-10-18 - Rating: 5)

    We had a great experience with Jimmy and his crew. They were prompt, professional, and had clear communication. We are appreciative of their guidance during this unexpected water issue.

  • Review 11 (2024-10-28 - Rating: 5)

    Always available and flexible. These folks have taken great care of me multiple times and stayed very late to get things done. I can count on them and I highly recommend them to anyone! Just great people who care! Thank you. 🙂

  • Review 12 (2024-10-14 - Rating: 5)

    I’m very happy with the quick response to my plumbing needs . The guys came out and got the job done . I was out of town on business and they eased my mind on this issue. So if your looking for the best equipped plumbing business call Roto-Rooter 😁👍👊

  • Review 13 (2024-12-31 - Rating: 5)

    Liam was excellent, very professional!! If we need to have any other work done we would like to have Liam again!!!!!

  • Review 14 (2024-08-26 - Rating: 5)

    Josh and Steven were wonderful! They identified our leak quickly, and set a path for repair at an affordable price - that was very appreciated! Can’t recommend these guys enough. 🌷

  • Review 15 (2024-10-20 - Rating: 5)

    Harvey and Frank done a wonderful job installing my new hot water heater. Very professional and super friendly. I highly recommend them. Very Pleased.

  • Review 16 (2024-10-25 - Rating: 5)

    Just have to say that they did an amazing job with the clean up process. Jimmy and Ceasar where quick curtious and very professional. If you ever need plumbing service give them a call. They will treat you right. Thanks again

  • Review 17 (2024-09-04 - Rating: 5)

    Satisfied with all the work they provided. They came to the house promptly after I called them. Fixed the problem and provided with all the details to get in touch with the home insurance company. I recommend them to anyone that have plumbing needs.

  • Review 18 (2024-10-11 - Rating: 5)

    Very happy with the work that was done! Steven, Wayne, and Josh got our water restored quickly after our buried water line broke. Its clear that the customer is high priority to these guys. Thanks!

  • Review 19 (2024-10-22 - Rating: 5)

    Everyone involved has been amazing to work with! Truly have gone above and beyond to fix our plumbing issues! Highly recommend!!

  • Review 20 (2024-10-30 - Rating: 5)

    Liam has done exceptional service, I highly advise to contact this plumbing company because at the end of the day they will most def take care of you.

  • Review 21 (2024-03-19 - Rating: 5)

    Steven and Josh were fantastic! They were able to fix my drain lines through the entire house. Pointed out the issues, and the repair was done perfectly. They went above and beyond! Courteous and very professional. I will highly recommend them to my friends and family! Great job gentlemen 😁

  • Review 22 (2024-10-10 - Rating: 5)

    Mason from Roto-Rooter was exceptional. Thorough and explained each step of the procedure. I’ll be using these guys with any sewer issues that may arise in the future.Thanks guys.

  • Review 23 (2024-06-10 - Rating: 5)

    I called on Monday to see if Roto Rooter did outdoor drain pipe repair, and they were at out house within the hour. (The previous week, my husband called 4 companies and received no response.)The issue was quickly diagnosed and they were able to.come out the next day to repair it.Solomon and Jacob, who were very polite and professional, worked fast and left the yard looking better than expected. Best of all, the drainage issue is fixed. Thank you, guys!

  • Review 24 (2024-03-13 - Rating: 5)

    I was in a crisis...the basement was flooding and the water was dirty along with the pressure being messed up. I called Roto-Rooter and they sent a true Professional named Jacob he was incredible and he was accompanied by David on day one. Both these men were courteous, kind, understanding of our animal situation, and above and beyond professional I cant say that enough. They both got the water working and got us through the night as there were more issues discovered. Day two Jacob, David, and another amazing fella and true professional named Dustin. These three men amazed me with their skill, quickness, problem solving, positive and caring attitude, attention to detail, and cleanup as well. I would recommend any of these men to anyone they do the job right and care about their customers. I would give them 100 stars if possible.

  • Review 25 (2024-12-26 - Rating: 5)

    Quick response time. Roto-Rooter got everything moving in a timely manner. Very friendly staff. I could not ask for better service.

  • Review 26 (2024-04-19 - Rating: 5)

    Very professional group. They explained procedures being done and kept me informed of progress. I had a bad leak and these guys got everything clean and dry so we can rebuild. They coordinated with insurance and it was a seamless process. I would definitely recommend them and not hesitate to call them again if (hope not!) the need arises.

  • Review 27 (2024-05-31 - Rating: 5)

    So happy I called Roto-Rooter about my faucet leak. They had a technician available to come right away and they fixed it quickly and was also able to assess another pending problem with our regulator. Josh was amazing, personable and knowledgeable. It was the best experience. I would definitely recommend calling Roto Rooter.

  • Review 28 (2024-11-11 - Rating: 5)

    Very professional and courteous. Assessed the job accordingly and gave an estimate for the worst case scenario. I appreciate the honesty and the hard work.

  • Review 29 (2024-12-18 - Rating: 5)

    Richard and Jaylan were very professional and polite. They took care of the problem quickly and to our satisfaction.

  • Review 30 (2025-01-07 - Rating: 5)

    These guys jumped on the our issues. They started working on the issues the same day..Very friendly, and respectful

  • Review 31 (2024-10-12 - Rating: 5)

    Your technician was very helpful and efficient and got the job done very much to our satisfaction. I will definitely refer your company and Liam to everyone.

  • Review 32 (2024-11-03 - Rating: 5)

    Liam was very friendly and on time and did a great job. Highly recommend him and Roto Rooter!

  • Review 33 (2024-04-25 - Rating: 5)

    I had an emergency pipe issue in my crawlspace and called Roto Rooter. Every person that helped me was great. They were very calm and quick to repair this damages to the pipe and to clean up the water. Wesley came out within an hour to assess the situation and soon after had Jamie and Richard out to restore the crawlspace. First thing in the morning Cody was here to repair the pipe and Jamie back with another team member to finish the restoration. Very appreciative of the hard work, speedy service, and open communication.

  • Review 34 (2024-11-14 - Rating: 5)

    Liam was AMAZING and very helpful! He fixed our problem in no time! Highly recommend him!!

  • Review 35 (2024-11-26 - Rating: 5)

    Liam and Wesley did a great job. Very professional and friendly. Only complaint is pricing was a bit high.

  • Review 36 (2024-06-13 - Rating: 5)

    Did you know that roto rooter can save kittens from a storm drain? Not only did they come out extremely quickly but David B. wasnt leaving with out saving this adorable little girl. Poor thing was down there almost 24 hours when we found out that roto rooter will save stuck animals at absolutely no cost. She is now safe and sound reunited with her brothers and sisters! Of course we let David name her and she will be called Gracie ❤️ If I could give 10 million stars I would!

  • Review 37 (2024-03-28 - Rating: 5)

    I couldn’t have asked for service any faster than what I got from Roto-Rooter today. Excellent service; very professional technicians. They came in today, did their work, cleaned up after themselves and left me a happy camper. A 5-star rating for a 5-star job. Well done, guys. Goes for you too, Brittany.

  • Review 38 (2023-12-29 - Rating: 5)

    We initially called Roto Rooter to check out a sewage leak in our crawl space and while inspecting, they found moisture coming from our bathroom as well. We are very grateful for the help we received from Wesley, Cody, Jonathan and the many other men that assisted us in getting our house back in proper order. Wesley helped us immensely with getting insurance sorted. We saw Cody many different times and have to say he is really an asset to this company, as he goes above and beyond for every project, takes his time to do everything correctly and is such a trustworthy expert. Jonathan stayed late to help us and taught us so much about our homes needs. They all answered any questions we had, were very reliable and always kind.

  • Review 39 (2024-04-01 - Rating: 5)

    Wonderful team of guys. Was very informative and helpful. Arrived on time, walked me through the entire process including helping me file my insurance claim. Thank you Cody, Wes & Josh. You will definitely be who I call for any future plumbing issues.

  • Review 40 (2024-07-19 - Rating: 5)

    Great service. Fixed my problem. Very professional. Dustin has great work ethic. Thank you for the great job .

  • Review 41 (2024-06-20 - Rating: 5)

    I was very pleased with the work that was done with putting in my water heater. Josh and Liam took the time and explained the work that was being done.I highly recommend this company if anyone needs work done.

  • Review 42 (2023-10-20 - Rating: 4)

    Dustin came out to fix my DIY project that in hindsight was plumb stupid for me to take on. Roto Rooter was the only company I could get to come out same day. While initially I thought I was going to have to pay after hours rates, Dustin called me and said he would be able to come before 5 PM to save me a little bit of money. He capped a couple of leaking outdoor pipes I had so we could get our water back on, and we planned on him coming back later in the week to finish the repair work and put spigots on. I ended up going with a different company for the rest of the work because they were much cheaper than what Roto Rooter quoted; however, I would absolutely recommend Dustin if you need quick, emergency work done. Professional, fast, knowledgeable, and saved me some money by coming earlier than initially expected. His cell number is absolutely saved in my phone for the next time I need emergency plumbing services!Roto Rooter also sent a water restoration specialist with Dustin. His name was Josh. He was also personable and answered all my questions regarding potential water damage, options to resolve the issue, and costs and insurance involvements. While I definitely appreciated his time, I think Roto Rooter may have been pushing a more intensive and costly approach than what I feel was warranted for my situation. I did not feel pressured by Josh by any means. Had I thought I needed a more detailed approach I would have absolutely contacted him to get the process started!

  • Review 43 (2024-03-10 - Rating: 5)

    I appreciate how quickly the technicians came out and how diligent the plumber was in finding the problem within my pipes. He then made sure everything was cleaned up and working before he even began to speak about payment. Those gentlemen were very polite and attentive to my concerns. Thank you so much Solomon and Jonathan.

  • Review 44 (2024-02-15 - Rating: 5)

    I would like to thank the Roto rooter teams for their prompt repair. I would personally like to thank Jimmy, Richard, Josh and David (I’m sure I have missed some people) who showed up and explained with detail what would be happening. I will give referrals every time someone asks about plumbing or water issues. The whole team was excellent. I would give more stars if it were allowed that is how great they were.

  • Review 45 (2023-12-26 - Rating: 5)

    We had Roto Rooter come out because we had mold in our bathroom. They got here quickly and gave us options to get our issue resolved quickly as well. Scott is a very knowledgeable plumber and has helped us out immensely. Roto Rooter is a company you can trust.

  • Review 46 (2024-07-24 - Rating: 5)

    Solomon did an amazing job. Very professional, and made sure the job got done right. Appreciate the service!

  • Review 47 (2024-01-24 - Rating: 5)

    I highly recommend Roto Rooter! Josh, Jonathan and Jonah went above and beyond to help me, and their response time is incredible. This is the second time Jonathan has rescued us, and the whole team has been amazing. I wish I could give them all bonuses or raises!

  • Review 48 (2024-05-28 - Rating: 5)

    Josh was excellent. Knowledgeable, professional, and efficient. We plan to use Josh again for any new projects or future plumbing concerns.

  • Review 49 (2024-04-04 - Rating: 5)

    Josh and Malcolm were great! They explained the whole process to me and then after they were finished, they showed me the finished work. They were very detailed and professional. We will definitely call on them for future needs!

  • Review 50 (2024-05-08 - Rating: 5)

    We had a busted sewer line and everything was backing up into both bathrooms. Terrible mess. We have water damage also. I called and they were right on it. All the guys were very nice and helpful especially Josh. I would recommend them to anyone.

  • Review 51 (2024-05-02 - Rating: 5)

    Josh does amazing work. Professional, super knowledgeable, and fast. Definitely helped us out in a pinch and was able to provide good insight on some potential future repairs and upgrades.

  • Review 52 (2024-12-31 - Rating: 5)

    Great people very professional and explained the whole process would highly recommend

  • Review 53 (2024-10-05 - Rating: 5)

    Cody responded quickly and kept me informed on his installation of a new gas water heater.

  • Review 54 (2024-03-06 - Rating: 5)

    Dealing with a water leak in your home is inconvenient. However, Wes and John from Roto Rooter in Hickory entered my home with a courteous, professional demeanor and took charge of the issue. Wes and John put my mind at ease as they worked to restore order to my kitchen. With my positive experience with Roto Rooter of Hickory and their staff, I intend to recommend and use them again in the future.

  • Review 55 (2024-10-10 - Rating: 5)

    They were great and very helpful Im glad I called them and would absolutely recommend them to anyone else

  • Review 56 (2024-06-20 - Rating: 5)

    Josh and Steven were great to work with. They were knowledgeable and worked late in day to resolve my drainage issues.

  • Review 57 (2022-05-23 - Rating: 5)

    Josh Hayes was sent out to service my leaking toilet, he was very professional, very polite and informative. He did a very good job, and he did it very quickly as well. He talked me through everything and even cleaned up the little mess that was made while working. I highly recommend his service and the company he represents. He was also very upfront and honest about pricing and everything he had to do. I will continue to use Roto Rooter just because of the services he provided for me.

  • Review 58 (2024-04-26 - Rating: 5)

    Josh and Jacob were really knowledgeable when it come to what they were doing and were super helpful with explaining everything they did afterwards. I would definitely recommend this company to anyone that likes work done fast and efficient.

  • Review 59 (2023-10-16 - Rating: 5)

    Jacob and Adam absolutely went above and beyond to help me with my water heater installation. I was in a nightmarish situation and they came out and helped me until after 9 PM on a Saturday. They were professional and courteous, not to mention how knowledgeable they were in regards to what needed to be done. Thank you guys! I have found my plumber for life!

  • Review 60 (2023-08-12 - Rating: 5)

    Josh and Josh were exceptional. They were efficient, professional and answered all questions we had during our water restoration process. Scott the plumber was also very professional and did excellent work. Highly recommend.

  • Review 61 (2023-01-25 - Rating: 5)

    Dustin Brown was the technicians name and he was great. I had an outside waterline break and he came in and took care of it like a champ. He gave me all the information that I needed and was always prompt and professional. He is a true asset to this company and I hope they realize that. I was thinking that being a big corporation they would send out someone who couldnt care less but he was quite the opposite. A true professional and I highly recommend using them solely for his professionalism.

  • Review 62 (2023-11-21 - Rating: 5)

    I highly recommend this business. Josh, the person in charge of coordinating the repair and providing information is extremely helpful and a great communicator. I very much appreciated working with him! The guys who performed the repair are very professional. Everyone was very polite and friendly and patient with answering all of my questions. Overall a great experience.

  • Review 63 (2024-04-09 - Rating: 5)

    Josh Steven and David were amazing. The services provided were outstanding and above our expectations. Thank you for sharing your amazing guys with us to fix this huge issue 5/5 ⭐️

  • Review 64 (2024-10-30 - Rating: 5)

    Liam was very responsive and provided excellent service. Highly recommend!

  • Review 65 (2023-11-13 - Rating: 5)

    Quick service & very trustworthy opinions.They took care of damaged flooring/ cabinets in home and helped with our filing claim to our insurance. Josh, Richard and Wes were very hardworking, professional and provided excellent overall service!!

  • Review 66 (2023-01-28 - Rating: 5)

    We had a pretty bad leak from improper plumbing installed many years before we purchased our condo. We had originally requested another company who ended up being a no show. We called RotoRooter and within 30-45 minutes Josh and Jacob were on site evaluating and getting to work. The entire team that came out, including the cleanup crew, were compassionate, kind and just all around the best group of guys I could have had come work on my mom’s condo. It was a very emotional time and they were very patient and compassionate! I would recommend them to anyone for jobs big or small!

  • Review 67 (2024-02-02 - Rating: 5)

    Zach with Roto did an amazing job with the extraction. He could not have been more helpful and understanding. He jumped right in and went straight to work. Thank you Zach we truly appreciate your efforts.

  • Review 68 (2024-03-12 - Rating: 5)

    Richard, Kyle, and Jonathan out of Greensboro did a fantastic job, taking care of our water damage. They were polite and respectful of our home and they made the whole experience much easier on us

  • Review 69 (2023-06-08 - Rating: 5)

    It wouldn’t show me the exact services I used, so I just chose one.Josh S., Josh, and Jacob came out after hours to help with an emergency issue and were awesome! These men were such a blessing. They took their time to explain my issue and the steps that would need to be taken to repair it. Josh S. helped me get my insurance claim started and explained the damage issues to the insurance representative. They will be my first call should I have issues in the future and I will be requesting this crew. A five star crew for sure!

  • Review 70 (2022-06-30 - Rating: 5)

    I was extremely pleased with our service from Jonathan and Jeffrey. They worked diligently to get the mess cleaned up and the demo complete for repair. They went above and beyond and had compassion getting us through this unfortunate experience. I can highly recommend their work.My only complaint is the Roto-Rooter plumber working on repairing the damaged drain, separate from Johnathan and Jeffreys work, could have done a better job communicating and letting us know when he changed the date for repair and the new time. We received that information indirectly. While he did good work on repairing the drain, he could have been more professional and courteous by keeping us informed about his changing schedule.

  • Review 71 (2024-03-19 - Rating: 5)

    Wayne came to me on an urgent call. He was very professional and helped me secure financing for my job and got it done same day. I will absolutely recommend roto rooter to anyone especially Wayne!

  • Review 72 (2022-12-15 - Rating: 5)

    We couldn’t have ask for a more professional team. Jacob, Josh, and Chan worked diligently to replace the plumbing of our failed sewer system. My SOS got immediate response, and each Roto-Rooter crew team stayed in constant communication with us throughout the entire process. AND the best part is that when our family arrives for the holidays, we won’t have to worry about a backup. I would highly recommend this company and team to anyone. They proved that they can handle it all!

  • Review 73 (2021-12-07 - Rating: 5)

    Contacted roto rooter after experiencing sewer back up in my home. They responded asap! Worked with technician Dustin Brown, he was very professional, fair, and honest. We had the outside pipe replaced and they were very respectful of the landscaping. I feel as if we received great service in a very timely manner at a fair price. Would definitely recommend.

  • Review 74 (2024-01-29 - Rating: 5)

    Jimmy and the guys were incredible! The cold temperatures busted several pipes and we had over 6 in of water in our crawl space. They came out spent the entire day getting everything cleaned up and it was as good as new!

  • Review 75 (2024-10-30 - Rating: 5)

    Josh was a great help and made sure everything got done as needed.

  • Review 76 (2022-05-12 - Rating: 5)

    Josh Hayes arrived within less than an hour after I called RotoRooter to assess and estimate the cost of what was needed to address our total sewer system. He was quick, knowledgeable and adept to note how we needed to update our sewerage. He was most courteous as was Ben Perry who joined him to start the work the next day. Ben displayed further expertise noting additional changes/repairs that would further accommodate easier and better upkeep of our sewer system. We were told previously that the work would take 3 days; Josh estimated 2 days; however, they completed the work in 1.5 days.

  • Review 77 (2023-01-12 - Rating: 5)

    We had a broken sewer pipe in our basement and called Roto-Rooter for emergency services. They were able to dispatch someone to come out and assess the situation same day and they immediately got a crew over to our house to do mitigation and clean up. The plumbing crew did a full assessment of our property and provided us with several options to move forward. Josh, Chan, and Jacob worked tirelessly to repair/ replace our sewer and water lines throughout the inside and outside of the house. They were professional, informative, knowledgeable and experienced. They made this overwhelming experience seem less and manageable. They took the time to make sure we were involved in every step of the process and explained every detail for us. These gentlemen answered any and all questions, were always on time, and really had our family’s best interest in mind. I would highly recommend them to anyone looking for any plumbing services and repairs. We will be using them again in the future!

  • Review 78 (2023-01-05 - Rating: 5)

    Its never fun to have a catastrophic plumbing failure, especially over the holidays. Our old cast iron pipes finally rusted through and we had to have the entire house repiped, along with the sewer line replaced under the slab and 200 feet into the woods behind my house. It was an absolutely gargantuan task not many people are capable of.Josh, Jacob, and Chan were not only highly skilled plumbers, but they were extremely sympathetic to my familys unfortunate situation. It was over Christmas and new years, unfortunately.They are all extremely professional, kind, and personable. I HIGHLY recommend them for your plumbing needs.The work was extremely difficult and required large machinery, hard manual labor, and they worked as quickly and efficiently as the situation allowed.They contacted me and kept me apprised as the situation evolved.So if you find yourself in the unfortunate situation we did, I implore you to contact these guys.Professional, skilled, personable, friendly, empathetic, and knowledgeable are only a few of the the words that describe these gentleman.Not calling them would be doing yourselves a disservice.

  • Review 79 (2022-10-10 - Rating: 5)

    Josh was very professional and did a great job. He explained everything and gave me options before doing any work. He went out of his way to get the job done right. He was pleasant and helpful and got the job done in one day.

  • Review 80 (2023-11-21 - Rating: 5)

    Roto Rooter was very courteous. They called to let us know when they would be coming every day. Richard and his partner checked on their equipment daily and made sure that everything was working properly and drying out.

  • Review 81 (2023-06-25 - Rating: 5)

    We were so happy with the service provided by the very professional and prompt representatives from the Roto T\Rooter in Hickory NC. Charles Hall, Adam Lillard and Cody Nestor always showed up on time ready to work and did a superb job completely replacing the pvc with pex throughout our home. The were very clean, respectful and friendly. Their knowledge and workmanship were just exceptional and we will definitely hire them in the future! The are very highly recommended!

  • Review 82 (2022-09-09 - Rating: 5)

    I am so appreciative that Dustin was willing to take the time to “dig in” and investigate an ongoing issue that we had been experiencing for several years. Not only did he find the cause of our problem, he took the time to explain the steps he was taking to correct the issue. He was a true professional and communicated throughout the day. We will definitely be using this company again and requesting Dustin for all of our plumbing needs.

  • Review 83 (2022-02-23 - Rating: 5)

    We had no water pressure. Called a local plumber he ended up being a show. We called Roto Rooter and Josh came out within the hour. Told us we needed all of our pipes replaced. He actually called another Josh to come out here for the wet damage that was caused by a leak we had no idea we had. Josh informed us that we can actually file an home owner claim. We had no idea.. He stayed here until Josh showed up. In the meantime he called his supervisor to make sure he could come back tomorrow to do the work. Josh and Shawn arrived around 9 am and did not leave until everything was working correctly. They finally was able to leave around 7 pm. They were very professional, friendly and very knowledgeable!! The both of them allowed my dogs to be inside and made sure that they did not escape when they had to go in and out of the house. We could not ask for better service or care from the both of them. Even Josh the water damage person was professional. If we ever have another plumbing issue they will be the first person we call!!!

  • Review 84 (2024-07-28 - Rating: 5)

    After finding other concerns hidden, technicians completely explained corrective action and executed the repairs in a very good, and a timely manner...

  • Review 85 (2023-05-22 - Rating: 5)

    Josh H. was the technician. He was very professional and most courteous. Repaired my toilet in no time, explained everything to me and sowed that is back in working order. Couldnt ask for better results and professionalism in representing Roto Rooter. Thank You Josh and youre on my call back list for any future problems.

  • Review 86 (2024-05-06 - Rating: 5)

    Jacob was efficient and fixed the clogged pipe in minutes. He also recommended that we get our septic tank pumped after sending a snake down to check it out.

  • Review 87 (2024-03-15 - Rating: 5)

    Couldnt have been anymore pleased with the service we received, Cody are servicemen was extremely professional and concerned with giving us the best service possible. Thanks and Im confident will be dealing with you guys in the future. Regards, R. Ely

  • Review 88 (2023-04-13 - Rating: 5)

    Technician spent ample time and attention to our sewer line blockage. He talked us thru each step, shared cool tools and results, an offered an estimate for a future issue. The experience was a good one and we will call again, as needed.

  • Review 89 (2024-12-10 - Rating: 5)

    Had Roto Rooter come out and work on septic line. A section of pipe was cut and replaced and this cleared the problem. Cad, the tech, did a super job. Knowledgeable and friendly he kept me updated on the work and showed me issues that that will need to be addressed in the future. Im very satisfied with the work. Especially considering I had to different plumbers come out and neither achieved anything.

  • Review 90 (2023-08-14 - Rating: 5)

    Mr. Cody serviced our property, he was prompted, very thorough with explaining the problem and solution for the problem as well as professional. Most of all his presence, attitude, and character was kind and he represented the company well. Highly recommended.

  • Review 91 (2021-06-24 - Rating: 5)

    I am very pleased with the service I got today. Dustin Brown came over and fixed my garbage disposal. He knew exactly what to do and got it done in a reasonable amount of time. He was very professional, knowledgeable and kind. I definitely will use this company in the future if needed and I will recommend Dustin. Thanks again and God Bless!

  • Review 92 (2022-06-23 - Rating: 5)

    Josh was incredibly kind and helpful. He is knowledgeable and his expertise was needed in a very difficult repair. He sought to help us notify us of cost and communicate with us as the work proceeded kindly and cordially. I would recommend him to anyone and I trust his work ethic and honesty.

  • Review 93 (2024-03-07 - Rating: 5)

    Everyone of the employees that have come to my house have been so unbelievably helpful. They have done a wonderful job of explaining everything and walking me through the next steps. I am so grateful to each and everyone of them for all that they have done and been doing for me. Thank you all so much.

  • Review 94 (2023-03-11 - Rating: 5)

    These people were the best. we had major issues with my home that they were able to identify and fix. they worked with the large family schedule and with our budget. I will use these guys Josh and Jason as long as I live here in the hickory area.

  • Review 95 (2022-12-20 - Rating: 5)

    The guys at roto rooter far surpassed my expectations. They were professional, and walked me through the process of an insurance claim, repair, damage mitigation, and then connected me to a repair company for the bigger work. Jonathan, Tanner, and Cleveland were all great! Would recommend them highly!

  • Review 96 (2023-01-04 - Rating: 5)

    Jacob is a wonderful plumber I personally know him he is honest upfront about pricing and will stand behind his work. Roto rooter is also a very reliable company you will get a tech same day in most cases I highly recommend this company.

  • Review 97 (2019-01-11 - Rating: 5)

    So our family had a busted water pipe that left us without water for almost a week. I had tried repairing the leak myself to save money, naturally. All attempts failed and we decide to call a plumber. So I called Rotorooter of Hickory for help. The customer service on the phone was great and they had someone sent out today fast. The service guy Dustin Brown was awesome. He fixed the leak, filled in the hole that I had already dug, cleaned my wheel barrel, cleaned the mud off the driveway, and even cleaned my shovels off. He then even carried my shovels down to my porch for me. I never once asked him to do any of that. And while he fixed the leak and I was at work, he also called and text photos of everything to me. He was fast and very professional. We got great service and a great warranty. I will gladly recommend them to others and continue to use them in the future.

  • Review 98 (2024-03-12 - Rating: 5)

    Jimmy and Jaime were a great team very efficient did an awesome job removing damage materials drying everything back. Would recommend to anyone needing there services keep me informed every day

  • Review 99 (2023-01-16 - Rating: 5)

    I used for Roto-Rooter for some plumbing services recently. I had two incidents occur within a few days due to old plumbing of the building. The plumber (Dustin Brown) was very professional and provided great quality repair services as well as being very knowledgeable of how to remedy the situation. Highly recommended.

  • Review 100 (2023-01-23 - Rating: 5)

    Josh did an awesome job installing our new water heater. He was very knowledgeable and pretty quick in getting the job done. Thank you Josh for excellent service and maintenance tips.

  • Review 101 (2023-03-10 - Rating: 5)

    All levels of service were excellent! Starting with the receptionist for scheduling! Prompt service, Stone was very professional and took the time to break down the cost before execution in full detail! He was open to listening and answering any questions in regards to the service and potential future services. Highly recommended service!

  • Review 102 (2022-08-09 - Rating: 5)

    I was very overwhelmed when my water heater busted and leaked through the walls in my house. This company responded immediately and all of the service technicians were so friendly and courteous and they explained each step of the repair process to me. Additionally, one of the technicians (Josh) found a problem with the water pressure in my home which he was able to fix before it caused some major plumbing issues. I couldn’t ask for better service and highly recommend this company!

  • Review 103 (2023-06-16 - Rating: 5)

    Servicer “Josh” was very collaborative with me in assessing our drainage pipes system and clogging problem. Once that was done, he quickly cleared our drain pipes. Then, he discussed with me some possible underlying issues that may have contributed to development of the blockage and addressed all my questions.

  • Review 104 (2024-04-02 - Rating: 5)

    Cody came out in a few hours after placing a call. He was very polite and knowledgeable. If I have problems again I will call these people and ask for Cody

  • Review 105 (2024-04-05 - Rating: 5)

    Fantastic service. Cody was prompt, flexible, knowledgeable, and had a great attitude. Best plumbing and foundation rough-in service we have ever had

  • Review 106 (2024-06-20 - Rating: 5)

    Very professional, friendly, and knowledgeable. They took good care of me and my home. Highly recommend their service!

  • Review 107 (2023-10-16 - Rating: 5)

    Your crew especially Richard were absolutely Amazing!!! Here every day on time very professional cleaned up after themselves. Did everything they could to make this tough time bearable. Again Richard and crew were amazing

  • Review 108 (2022-09-05 - Rating: 5)

    We have had roto rooter a few times this summer for either repairs or just regular maintenance/replacement services. They are always on time and often able to come out with in an hour or two. We have always had great experiences with everyone from this company. Today Josh came out to repair the ice maker line since it leaked a few months ago causing floor damage and soaked insulation under the house. We have had to go through floor repairs and insulation replacement since then. He was so kind (at the end of his day) to help me move the fridge, table and chairs. This meant the world to us (our dining room table has been in the living room and fridge in the front walk way). Thank you roto rooter and thank you Josh!!!

  • Review 109 (2023-01-03 - Rating: 5)

    Jacob and Josh were the representatives that came to our house after hours. They were courteous and explained everything that they were doing. We appreciate the timeliness in the response from the company and the people who came. I would recommend this Roto-Rooter!

  • Review 110 (2023-02-08 - Rating: 5)

    Jacob did an “AWESOME JOB” replacing the ball valve on my main water supply cut off because it was broke on the off position so I had no water in my entire house. He arrived quickly and and did a very professional job. I totally recommend roto rooter when you’re in a pinch and need work done immediately.

  • Review 111 (2023-02-07 - Rating: 5)

    I have used Roto-Rooter several times for leak repairs. Josh Hayes was our most recent technician. He is a knowledgeable plumber who made a quality repair and restored our water quickly.

  • Review 112 (2021-12-28 - Rating: 5)

    Outstanding service! We had a faulty valve on the water line to our fridge, created a slow leak that was only apparent when the ceiling below the kitchen flooded through. Roto Rooter arrived within 30 minutes of my call. Jonathan and the Purple team were extremely professional, courteous, and efficient in working to quickly clear up the debris and dry out our floors. Could not ask for better service!

  • Review 113 (2023-11-30 - Rating: 5)

    Highly recommend this company. Called about flooding in our basement and they came within the hour. Dustin was our plumber and he was great. He found the clog in no time and explained in detail what was going on, what he did to fix it, and what we needed to do to keep it from happening again. Super professional!

  • Review 114 (2021-11-02 - Rating: 5)

    Josh Hayes came out and fixed my leak promptly. He arrived quickly after I called and did a great job repairing the valve that was leaking. He was very professional and friendly. Keep up the great work guys!

  • Review 115 (2021-08-30 - Rating: 5)

    Unexpected small repair turned into a bigger problem with our water heater. Tried to fix it but in the end we needed a new water heater and decided to call the experts for this job. We called Rotor Rooter and scheduled a tech to come out at a certain time but they were able to show up earlier. The job was done professionally and the technician was very knowledgeable on the subject and other topics. We are very happy with the results and would definitely recommend Dustin for any plumbing jobs.

  • Review 116 (2023-04-18 - Rating: 5)

    Cory and Cleveland are highly professional and very caring about their work. I will always go to the Hickory office because of people like them. Highly knowledgeable and very professional. Thank you so much for helping me out with my plumbing problems.

  • Review 117 (2023-04-01 - Rating: 5)

    Technical Stone, arrived on time to evaluate and to repair a non-functional garagedisposal. He gave his name, place of business and asked what seems to be the case. He greeted me with a smile. He discussed all options and estimated prices.Stone repaired the issue and paid for services rendered. Stone was awesome.I would recommend Roto Rooter and Soneto the community. Thanks for your services.Pandora Dula.

  • Review 118 (2021-09-20 - Rating: 4)

    Ive used Roto-Rooter before and always been satisfied. Josh came out promptly and was extremely courteous and professional. He looked over our drainage system and gave me a highball and a lowball estimate. We were happy with this solution he offered us for today and we plan to call him again when we repipe the house. Super nice guy.

  • Review 119 (2024-06-03 - Rating: 5)

    Jimmy was here on time took care of or water damaged mitigation services help us with the insurance.. very helpful would recommend there services to anyone

  • Review 120 (2023-04-10 - Rating: 5)

    Easter weekend April 2023 we had a PVC pipe burst under our crawlspace what a mess w/water under house. Lincoln County Water advised me to call Roto Rooter 24/7 since this was emergency. I called and they were here immediately to address the issue on 4/7/23 water clean up, dry out and mold prevention plus pipe that burst was repaired/replaced. There has been constant communication from all the Techs here...Jared, Israel, & Patrick(Blue)are very polite, professional & kind in this stressful situation. I am so Blessed & grateful for their kindness and help with this water mess. Thank yall so much.Suzanne DavisMaiden, NC

  • Review 121 (2022-05-06 - Rating: 5)

    Amazing service. We actually called them out to check what we thought was a bathtub leak, they assessed the issue and figured out what was wrong in just a few minutes. While they were here we had them check a toilet we were wanting replaced. They gave us and estimate and came back out two days later with a brand new toilet and installed it within 30 minutes. Very professional. Definitely recommend.

  • Review 122 (2018-07-09 - Rating: 5)

    Words can not express how grateful my husband and I are for the exceptional service we received for our plumbing issues! From the initial call, and speaking with Christina, who is not only professional and knowledgeable, but incredibly comforting and accommodating! She had Service Technician named Lynn, come to our home within a couple of hours (on a Monday morning I might add!)to address our major and urgent plumbing needs. He ended up being the answer to our prayers as this issue had been going on for months, and we were beginning to feel discouraged in terms of losing hope it would ever be resolved without it costing a fortune. He was extremely thorough, took his time, and not only found the problem, but called the company who cleaned out our septic tank to address his concerns, and brainstorm with their Service Technicians on how to fix the problem when they come back to our house. From start to finish it was exceptional service on EVERY level. They have customers for life in us, and I will be advising everyone I know to take advantage of their outstanding services! I am beyond happy with the outcome, and even more thrilled to report that customer service is not dead...it is alive and well with Roto-Rooter! They are a testament to why it is so important, and how you gain and retain customers! Happy homeowner :)

  • Review 123 (2022-05-01 - Rating: 5)

    Stone, the employee we were fortunate enough to get assigned after calling in with an emergency, was amazing! He was professional, thoughtful, considerate, and above all else, FAST. We had a bathroom flooded and without a quick fix would not have been able to provide a place to sleep for 80+ people if we werent able to get the water turned back on asap.Stone arrived almost 20 minutes earlier than even the earliest possible quoted time frame, which in a situation like this, is so very valuable. He walked me through every option to not only stop the issue, but the different methods to address a permanent fix. I never felt slammed or like anything unnecessary was being suggested. He really was up front about cost and kept that in mind, which can be so critical for a non-profit.I just cant heap enough praise on Roto-Rooter for this interaction and their employee, Stone. Sure, Roto-Rooter may be a little more expensive due to the brand name, but with that comes a speed of response and professionalism when dealing with a critical issue. This situation occurred on a beautiful, sunny, Saturday afternoon which makes the rapid response to the situation that much more impressive. Worth every penny.If you have an emergency plumbing situation on a weekend, this is THE place to call if all their employees are similar to Stone, who probably deserves a raise.

  • Review 124 (2022-09-07 - Rating: 5)

    Josh was really good professional and definitely will recommend rotor rooter to any of mine plumbing needs and others. The process was super understanding and explained to a Tee. Need no further explanations it was already covered and instantiation process was done in a orderly fashion and very much appreciated

  • Review 125 (2022-08-19 - Rating: 5)

    The company was outstanding..quick response to out distress call as toilet overflowed onto hardwood flooring. Each technician was courteous, knowledgable and carefully explained the situatio to us. Dustin, however, was the star! He was thorough and gave us vital information! He shared the data with me from the scope showing our large bucle and inferior drain line construction. He quoted and accurate appraisal …and promised to complete the job on Wednesday…working almost ne until7, he did just that! He is an impressive young man who increases the excellence of your company! Give him a raise in salary, pat him on the back and reiterate my honest appreciation for a job well done! He is a hell of a good plumber.. thank goodness he gave up Walgrens and worked with his grandfather!!

  • Review 126 (2023-01-30 - Rating: 5)

    We had a nightmare leak in our main right above our hvac, and the city sewage was back flowing into the leak. They replaced all the old cast iron with pvc. Our experience with Roto Router was great. The crew was knowledgeable and professional. They even put in extra hours to fix some additional unforeseen problems.

  • Review 127 (2022-06-16 - Rating: 5)

    These guys are the best in the industry! Excellent follow through until the job is complete. Carlos was exceptional; knowledgeable and showed genuine concern. I have no reservations in using them again and would recommend them to anyone.

  • Review 128 (2020-04-24 - Rating: 5)

    We had a bathroom emergency on a holiday, and Roto Rooter was there within the hour. Thankfully, Quinton and the other plumbers quickly discovered the problem and began to work to replace our pipes, but it was the water restoration department that was really the hero for me that day. Jason brought his team in and they immediately began to clean up, mitigate the losses, and take measures to prevent any mold or health issues. Matt and Charles worked tirelessly and carefully over several days to protect our home and and our family. I truly cannot say enough about how thorough, competent, professional, and courteous Matt, Charles, and Jason were, especially while having to work in the midst of three curious children! And Quinton and his team did a great job on our new pipes too! We’re very satisfied with our experience all around. Highly rated.

  • Review 129 (2023-04-29 - Rating: 5)

    Roto Rooter was great. They showed up on a Saturday to fix my water leak. They stayed until everything was finished. The water remediation crew worked quickly and checked in each day.

  • Review 130 (2021-12-10 - Rating: 5)

    Dustin Brown (Tech 113) is simply phenomenal. Weve been solely using Dustin for the last year and he has saved us numerous times. He showed up immediately to stop a flood and has since detected critical repairs that were needed in our home. Dustins performance is simply unrivaled. He does the work, he does the research, he sets clear expectations, and completely the job perfectly. Roto Rooter is extremely lucky to have Dustin. He is simply the only plumber we will ever call when we need help. -- Mike Kent

  • Review 131 (2020-02-06 - Rating: 5)

    My water heater stopped working so I called Roto-Rooter and they came out the next day. They were the third quote I received and I selected them to do the work. My technician was Dustin Brown and he took great care of me. He was efficient and knowledgeable but what really stuck out to me was the care and pride he took in his work. It was as if he was working on his own house. Im extremely happy with Dustin and Roto-Rooter and will definitely be calling them next time I need a plumber.

  • Review 132 (2023-01-01 - Rating: 5)

    Technician Jacob out of LincolntonNC was the most polite well knowledgeable plumber Ive ever met. I would highly recommend this individual and would also recommend a RAISE for his well services and kindness is just one of a kind! Keeping his contact for future and all plumbing repairs!

  • Review 133 (2024-11-29 - Rating: 5)

    Liam and Chan came in today. They were efficient polite and went above n beyond for me. I cant say enough good things

  • Review 134 (2020-08-21 - Rating: 5)

    Due to a pipe leak affecting both our bathroom and laundry room, we called Roto-Rooter out which then turned to mitigation and assistance with filing an insurance claim. Joey was great in quickly fixing the leak and explaining the process that was to unfold. The next day, Carlos and Joey both were excellent in starting the mitigation process, answering my many questions. Jonathan and Charles who did the mitigation and drying work were also prompt, thorough and patient with my questions. Very pleased so far. Thank you

  • Review 135 (2022-01-11 - Rating: 5)

    Dustin came out and did a great job on our kitchen and bathroom plumbing. He showed utmost professionalism and understanding for a young couple going through a remodel. Roto Rooter is the only company around here that can/will respond and perform quickly, other plumbers we spoke to were 2 - 6 months out. Would definitely recommend Dustin and Roto Rooter to anyone who needs plumbing done in a pinch. Dustin Brown Tech 113.

  • Review 136 (2020-07-24 - Rating: 4)

    Recently we had some plumbing issues. My husband called and within just a couple of hours Sean our technician was here to help. He was very kind and courteous. I felt very at ease having him working within our home. Turns out the blockage was between the house and the septic tank. The temperature on this particular day with the heat index was close to 100 so in the sweltering heat this young man was digging in the ground which by the way, was as hard as rock, trying to locate the issue. Every step of the way he was informative letting me know upfront an estimated cost and costs as we went along. Finally he was able to locate the issue and begin repairs. This whole adventure was a nightmare but Sean and Roto Rooter made is bearable. Thank you!

  • Review 137 (2021-11-29 - Rating: 5)

    Josh Hayes from Roto-Rooter Hickory serviced multiple plumbing issues. He was professional, courteous and efficient. He communicated clearly and frequently to tell us what he was doing and why. We could tell that he was experienced and conscientious about his work. He ensured we were informed and satisfied. We highly recommended Josh Hayes and Roto-Rooter Hickory.

  • Review 138 (2019-11-02 - Rating: 5)

    Service Tech. Quinton did an outstanding job. He was personable and explained the process as he was doing same to diagnose the issue. Im normally not a fan of allowing people in my home but felt completely at ease after meeting and talking with Quinton. Should need I feel comfortable with using Roto-Rooter in the future. This was a very positive experience.

  • Review 139 (2024-01-30 - Rating: 5)

    Had a plumbing problem that required a lot of drying. Richard, David, and Westley came out on short notice and got it knocked out. Very happy with the service.

  • Review 140 (2020-08-18 - Rating: 5)

    We had a pipe burst on a Friday evening. We were able to turn off the water but it was a mess. Wesley was at our house within an hour and was fantastic. He immediately went to work to clean everything up and his quick action saved our hardwood floors from damage. He answered all of our questions and even helped me file the insurance claim. Such a nice guy to work with and I feel like he went above and beyond to be sure we were taken care of.

  • Review 141 (2024-10-30 - Rating: 5)

    Josh Hayes, field supervisor, was very professional and knowledgeable. He was able to diagnose our problem and offer several solutions and options to what work we could have done to fix the issue. We are very happy with the services provided by Josh Hayes at Roto Rooter.

  • Review 142 (2022-06-01 - Rating: 5)

    Dustin Brown (Tech 113) came out and diagnosed my problem and told me what was needed. He was very helpful and got to work quickly. He cleaned up thoroughly after the work was completed, which was greatly appreciated. I would definitely refer him to anyone that needs some plumbing help.

  • Review 143 (2021-11-08 - Rating: 5)

    Josh Hayes and Ben Perry are skilled tradesmen for sure. They took on an issue in our 70 year old house with great attitudes and 100% confidence.Josh maintained clear communication throughout the entire process. Him and his fellow plumber Ben showed up on time addressed our issues and made an additional repair to possibly prevent another.Definitely will be calling them in the future as the need arises.

  • Review 144 (2023-01-19 - Rating: 5)

    Josh was great and knowledgeable! Called and within an hour we had him here and fixed our issues quickly. I definitely recommend using them and we will again any time we have an issue.

  • Review 145 (2023-12-04 - Rating: 5)

    RR showed up on time and had the equipment running in a couple hours. The employees were courteous. An overall pleasant experience despite the water leak. Thanks so much!

  • Review 146 (2021-11-03 - Rating: 5)

    They came out the same day I called. Josh and his crew were very professional and walked me through each step of the process. They did a lot more then the last company that came. I Would definitely recommend for future issues with your house and friends and family. They will not disappoint!

  • Review 147 (2021-10-09 - Rating: 5)

    Called about the basement drains backing up. It was an old house and turned out the cast iron was pretty badly scaled up, and there was no cleanout access installed outside. Qinton (#118), Chan (#103), and Sean (#285), explained the process, showed me the footage of the pipes, and found the sewer line outside. They dug down to the line, cleaned out the pipes, installed the proper access, and got everything up and running. They were courteous, thoughtful, and hard working. They really made the whole process as stress free as possible, and gave me a very fair price.Update: Had Josh and Dustin out to redo a bathroom where the drains had gotten old and backed up. Quoted me one day, were there the next. Josh and Dustin did a close inspection, found a better approach, and a leak I didnt know was starting. Got it all fixed up, along with the downspouts and a few other little things all in one day. Professional, friendly guys. Explained everything, made sure it was all the way I wanted. Great stuff. Will keep coming back.

  • Review 148 (2015-11-02 - Rating: 5)

    Your technician, Lynn Stevenson, from Hickory, NC, was an excellent technician. He went above and beyond what was required of him. He took the time to talk to our insurance company on our behalf. He was very professional and extremely knowledgeable, and extremely nice. I would highly recommend your company. I look forward to working with him, as we resolve this major water leak that is going to have to involve restoration service for torn out walls. It is so nice to have a dependable, knowledgeable representative that I fully trust and have complete confidence in.

  • Review 149 (2023-02-09 - Rating: 5)

    Hit a mysterious main water and could not get it shut off roto rooter was on site in less than 25 minutes. They worked through the problem and had the city out there in less than another 20 minutes to find unfindable shut off. Long story short roto rooter saved the day along with the help of the city of Drexel after helping each other do a pressurized fix. Pretty awesome to see. Thank you Josh and coworker (believe that was the name forgot the 2nd name)

  • Review 150 (2021-07-30 - Rating: 5)

    Dustin Brown - Tech 113 was awesome! He is very friendly, knowledgeable, concerned, and was able to and seemed happy to answer any questions that we had. We definitely will be using this company again for any future plumbing issues.

  • Review 151 (2023-01-28 - Rating: 5)

    Very professional crew, worked well together and did work in timely manner. They were kind and checked to be sure I was doing ok during this stressful time. I would recommend them to anyone that needs repair. I will not hesitate to call them if needed.

  • Review 152 (2020-07-16 - Rating: 5)

    We live in a duplex in which the other side had a leak so the landlord called Roto-rooter, the crew came out fixed their leak and dried everything out and discovered that we too had a leak. The leak was fixed on our side which then was discovered there was a lot of damage. Matt and Carlos did and awesome job and keeping us informed on every step of the way. Both were very professional and friendly. Now we are just waiting on the rebuild team to finish but Matt and Carlos went above and beyond to help us through a stressful experience. If you need some water restoration, request these 2 they are the BEST! Thanks guys for all you have done for us!

  • Review 153 (2019-04-18 - Rating: 5)

    I called 4 people because we had a main pipe blockage and roto rooter was the one people that called me back. (The people that did not call back were people that were recommended by friends and family) Roto Rooter sent Dustin to our home and he was awesome! He was very polite he listened to our problem and he is very knowledgeable of his job that he was able to find the problem with in just a few minutes and then he went to work and had it fixed in a very reasonable time. I would recommend Dustin to my friends and family and to strangers.

  • Review 154 (2022-04-01 - Rating: 5)

    Josh was great! He arrived on time, was courteous, professional, and polite. He did great work. He charged exactly what he said he was going to. I will certainly call him again for future plumbing needs.

  • Review 155 (2021-09-03 - Rating: 5)

    Dustin Brown was very courteous and knowledgeable. He went right to work, found the problems and explained what he needed to do and completed the job in a timely manner. We would recommend him to anyone that needed plumbing work done.

  • Review 156 (2019-10-11 - Rating: 5)

    We had a great experience with Roto-Rooter. Dustin Brown (113) did all the repairs we requested. He was very knowledgeable and patiently explained the options we had and all the work he performed. We will definitely call Roto-Rooter and Dustin for any future plumbing repairs.

  • Review 157 (2022-09-09 - Rating: 5)

    We were very pleased with our experience and the service we received from Jonathan Cisneros!! He was very professional and conscientious. He was also very respectful and pleasant. We will gladly recommend him and Roto Rooter to our friends and family!!

  • Review 158 (2021-07-13 - Rating: 5)

    Dustin came out to help with a stopped floor drain. He was very clear on his thoughts and appropriate course of action. He explained in great detail everything he intended to do and invited me to partake in the video of the pipe which I appreciated. We discovered the issue and he clearly explained ever course of action. Dustin was very informative and did a great job. I would use the company again.Tj

  • Review 159 (2020-05-14 - Rating: 5)

    My technician Dustin Brown was very thorough and got my sinks running. I’m very thankful he came. Such a nice and polite person In general. Thank you guys so much for sending him I’ll definitely request him in the future if we have any issues.

  • Review 160 (2019-02-06 - Rating: 5)

    Outstanding service performed at our home on Feb. 6, 2019. The technician (Dustin) was very knowledgeable, personable, and professional. He arrived at the pre-arranged, designated time. He completed the 4 requested repairs in a reasonable amount of time. He was very neat in his work and considerate of our personal items. Would definitely recommend him and Roto-Rooter Company.

  • Review 161 (2023-03-03 - Rating: 5)

    Wesley was super professional and even took the time to show my son what the inside of our pipes looked like with a camera. He made sure to thoroughly explain all the details to me and was very informative about what and why we needed a repair.

  • Review 162 (2021-05-19 - Rating: 5)

    Chan was the plumber that responded to the water leak in my home. He was able to diagnose the problem and fix the issue in a very timely manner. He also recommended that the Roto- Rooter water restoration team come do an inspection. We had a large water leak in the ceiling from the upstairs shower. Wesley came out and assisted with filing a homeowners claim for us and then a Tech named josh was soon to follow. He was very polite and professional throughout the entire process and I would highly recommend Roto Rooter for any plumbing and water restoration needs.

  • Review 163 (2017-03-03 - Rating: 5)

    Excellent service. Service technician got to our house when expected and went above and beyond in the elimination of our problem. When completed, he ran a total test to insure no additional problems and left the house as clean as it was before the service. I would highly recommend Roto-Rooter and I will use them again should the need arise.

  • Review 164 (2024-03-13 - Rating: 5)

    Great service- they answered my call and dispatched help quickly. And their plumbers did a great job. When I have a plumbing emergency, they are my go-to

  • Review 165 (2021-08-30 - Rating: 5)

    Dustin and Josh listened to what we needed and thoroughly explained what was needed to replace our shower fixtures. We were kept informed of progress and changes along the way. There were no unpleasant surprises at the end of the project and everything worked fine. They explained how to use the new fixtures since they were different from the old ones. Thanks, guys.

  • Review 166 (2024-03-29 - Rating: 5)

    Great service! Fast and skilled, Mason and Jacob took care of our problem which was more complex than it first appeared. Excellent!!

  • Review 167 (2021-06-23 - Rating: 5)

    Roto-Rooter came out one day after call, and even offered to have techs come out after hours same day, compared to other companies who gave me dates 15 to 20 days down the road. The Demolition team could effectively communicate action plans in a way thatd make me proud were I their boss. The Plumber had expertise enough to look a few steps past the main problem, ensuring that I wont have major issues down the road and that if I did, Id know how to handle them in advance. The crew showed me a few new tools that are must haves for my garage, and were relatable and friendly. Scheduling was flexible and execution was timely. These people do good work fast despite a full schedule.

  • Review 168 (2020-08-21 - Rating: 5)

    We got back from a vacation to find our ceiling in the floor of our bathroom after a pipe burst. Roto-rooter sent Joey out within an hour of calling them to assess repair and ended up providing us with a lot of helpful information on mitigation. Carlos and Joey came back out the next to further assess damage. They were also very helpful with the claims process and filed the claim for us so we didnt have to do anything. Charles and Jonathan came out the next day and took out all affected areas of the bathroom and other spots in the house that water had affected. All involved techs were extremely professional, courteous, knowledgeable and patient with us as this was our first home owners claim. Definitely recommend using them for mitigation. Theyll handle everything from start to finish and go to bat on your behalf.

  • Review 169 (2024-03-07 - Rating: 5)

    I had a great experience with Sulayman at Roto-Rooter. He was on time, listened to my problem, and got it taken care of quickly.

  • Review 170 (2017-08-01 - Rating: 5)

    We had a complete plumbing overflow, Jay showed the same day and tried to fix the issue but it was a more in-depth problem so he had to return the next day which ended being an all day job. He was prompt, courteous and kept us informed every step of the way. Wonderful experience and will this company again. Thank You Jay and RR!

  • Review 171 (2021-05-18 - Rating: 5)

    Quinton very courteous and professional. He was able to fish out the screw that locked up my disposal. Thanks again. I will recommend him and this company in the future. He went above and beyond than any plumber I have felt with in the past.

  • Review 172 (2020-07-24 - Rating: 5)

    Jason Hall and his team have been great. I could not have had a better experience. They were prompt, friendly, very good to communicate and take care of my leaks and water damage. Would recommend them to anyone needing work done.

  • Review 173 (2019-04-14 - Rating: 5)

    Service was great. I had Dustin come in and explain all the potential problems with my water heater before he began his work .he check my water pressure and discovered my pressure regulator had failed and that was the root cause if my water heater problems. He replaced the regulator and fixed my water heater. I will definitely call these guys for all my plumbing issues.

  • Review 174 (2021-07-07 - Rating: 5)

    Dustin was great. Professional and efficient. I woke up to a real mess in my kitchen and crawlspace - called at 7:30 and someone was at my house by 9:00. Dustin resolved the plumbing issues by lunchtime and the clean up guys took over after that. Would definitely recommend.

  • Review 175 (2016-07-26 - Rating: 5)

    I could not be more satisfied! The technician came after hours on a Friday night and stayed until I got water restored! He was most compassionate to help me get water before he had to go to another call. He later returned to finish the job. He was very professional, explaining what needed to be done and what he did.

  • Review 176 (2024-05-02 - Rating: 5)

    They were very kind, reasonable, and easy to work with. Id definitely recommend them to anyone in need of trustworthy work.

  • Review 177 (2020-01-14 - Rating: 5)

    Dustin, tech, came out in wonderful time. He installed and saw through a new 50gal heater for my place. Timeliness, and professional attitude were high on my mark with him. It could have cost less with others, but a quality install demands the right price. Cheap and low quality vs good price and the proper work - you decide. But Dustin was a great guy from the start. New PEX piping and fittings with a new bladder install. Again - I could have paid less, but I am confident in this install --- MAIN POINT.

  • Review 178 (2024-03-18 - Rating: 5)

    I appreciate the promptness Jimmy came out and the orderly manner and good job he did I recommend him and rotor rooter to anyone needing there service

  • Review 179 (2016-03-06 - Rating: 5)

    I discovered a pinhole in one of my copper pipes and of course it destroyed some of my ceiling tiles downstairs. This was Saturday late afternoon. I called Roto-Rooter and the answering service said I would get a call shortly from one of the guys. I did get a call as he had just arrived at a job in Lincolnton. He said as soon as he was done there, he would call as he started my way. He arrived about 8:30 pm. He looked at the area and gave me an estimate and then got right to work . His name is Rick Helms and was a very nice and professional person. I felt bad for him having to come out late especially after a job like he just came from. He certainly was not complaining, just explaining why it had taken so long to get to my house. I was very thankful he was able to come and fix my pipe. Of course weekend work comes at an extra price, but I was so grateful, it did not matter. I just needed my water back on and Rick did a fine job getting it done. I will not hesitate calling again for your services, but no offense, I hope I dont need them anytime soon. Thanks again so very much for helping me out when I thought there was no hope because of the weekend .

  • Review 180 (2021-10-26 - Rating: 5)

    We called Roto Rooter this morning in a panic due to our toilet and shower not working. The lady who answered the phone was super helpful and told us that the plumbers could be out in about an hour. Gary and Ricky came out promptly and immediately recognized the problem and offered an affordable solution. Very professional. We would call these guys before other plumbers 100%. Thank you guys!!!! :)

  • Review 181 (2020-05-22 - Rating: 5)

    Very professional & honest. I spoke with the plumber & he recommended getting the septic tank emptied instead & referred me to someone that could do it even though it meant hed miss out on alot of $ he could make just by coming out.Then the people he recommended did a wonderful job at a very fair price.

  • Review 182 (2019-03-26 - Rating: 5)

    Dustin , was very knowledgeable, took the time to explain what needed to be done , as well as the materials he would be using. He was finished up in a jiffy and everything worked great. If you call Roto-Rooter for the Lenoir area ask for Dustin Brown. I will be requesting him for any plumbing repairs in the future.

  • Review 183 (2023-02-08 - Rating: 5)

    Josh did a great job. He was very patient and professional. Excellent communication during the installation. Will call again.

  • Review 184 (2023-01-01 - Rating: 5)

    Jacob was awesome, came out on New Year’s Day and fixed our hydrant pump that was leaking.Pricing is what it is, and it was a holiday but Jacob was able to get our water on and stop the leak, fast and efficient. I appreciate the emergency service.

  • Review 185 (2021-05-14 - Rating: 5)

    I will be requesting Mike Starnes at Roto-Rooter for all my plumbing needs in the future.He arrived in the middle of the night on an emergency call and stayed all night until the job was done. Fantastic attitude, highly professional, and went out of his way to avoid waking my sleeping family whenever possible. Will definitely call again soon.

  • Review 186 (2022-08-02 - Rating: 5)

    All the gentlemen that came out were over the top amazing. Everyone was super professional and helpful. Jonathan, the young man first on scene, stayed in touch every day to make us feel at ease. I would highly recommend these gentlemen to anyone in the area.

  • Review 187 (2020-02-22 - Rating: 5)

    I had contacted two plumbers before I called Roto Rooter. I received no response from the two previous plumbers but Roto Rooter sent someone out to my house the following day. His name was Gaylon Cameron and he was punctual and very professional. My plumbing issue required extensive work. Mr. Cameron showed me the problem by pointing it out on his camera, inserted into my pipe. He needed to return and replaced my pipe. During the entire process he stated his intent and the cost. I felt very comfortable and certainly did not think that I was taken advantage of in any manner. I would highly recommend Roto Rooter to any of my friends or neighbors!

  • Review 188 (2021-02-18 - Rating: 5)

    Dustin was very professional and worked diligently to unstop an incredibly bad clog in my kitchen sink/pipe. I had tried for two days myself and was unable to get it unclogged. He was friendly, informative and helpful in instructing me about ways to prevent future clogs. I would recommend Dustin to anyone experiencing any kind of plumbing problems.

  • Review 189 (2014-06-10 - Rating: 5)

    Called Roto Rooter this morning and received a service call at 1pm. On time, received a call 15 mins ahead of arrival. The plumber on the call, Robert Hicks, was polite and efficient. He effectively analyzed our unique problem in one of drain lines and made the necessary repairs in short order. I was highly impressed with this service call from the time I made the initial call until the repair was completed. I was very impressed with the professionalism displayed by Robert.....great rep for your company. .

  • Review 190 (2021-01-22 - Rating: 5)

    Seth Ritchie and his partner Michael did a great job replacing all the sewer lines in my 63 year old home. Seth was prompt and professional, gave me an accurate estimate before starting work, and completed the job in only 2 days - including putting down some grass seed and hay to cover where my front yeard was dug up. I could not be more pleased with their work and would definitely use them again.

  • Review 191 (2016-02-11 - Rating: 5)

    Had Pipe burst inside my wall, and called them and they came out and fixed my issue within few hours. The Service man was very polite and professional. His name was Rick Helms. Rick did an excellent job, and will refer more business to Roto Rooter just because of Rick.

  • Review 192 (2014-02-15 - Rating: 5)

    I have used Roto-Rooter ever since I purchased my home in 2009. They have been to my home several times, most recently to replace a water heater, and each time they have responded quickly, efficiently, and courteously. Every person I have come into contact with this company has been highly professional. The work that is done is always quality and I trust Roto-Rooter completely with my home plumbing needs. I would highly recommended them without hesitation.

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