The Cooling Company - Henderson HVAC & Plumbing

Located in Henderson, Nevada

Address: 2654 W Horizon Ridge Pkwy Ste B 5-179, Henderson, NV 89052, United States

Phone:

Rating: 5

Services

Identifies as women-owned
Online estimates
Language assistance
Repair services
LGBTQ+ friendly
Transgender safe space
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-08 - Rating: 5)
The Cooling Company has the best customer service that Ive experienced from any company in a long time. From the people who answer the calls to the technicians (especially Justin & Edgar) who come into your home, everyone is just so friendly and easy to deal with. They are respectful and dont try to oversell anything. I highly recommend them.

Review 2 (2024-11-08 - Rating: 5)
I have called The cooling company a couple of times to fix up my ac and heating and they have been very helpful. They arrived on time, they communicated with me the problems in detail and with pictures, which I liked. They’re great don’t hesitate to call them for you cooling, heating, and plumbing needs!

Review 3 (2024-12-07 - Rating: 5)
Edgar, the technician, spent the necessary time at my home to fully check out my furnace and provide detailed feedback and recommendations. This is typical of the service I routinely get from The Cooling Company, and I wholeheartedly recommend them to anyone needing AC/heating service and expertise.

Review 4 (2024-10-16 - Rating: 5)
Communication over the phone for scheduling purposes was easy. Edgar and Jad came out for routine maintenance and seemed polite, kind, and non-judgemental. They were very willing to answer questions and it felt like they genuinely wanted to do a good job and leave with a satisfied customer.

Review 5 (2024-11-13 - Rating: 5)
Danny was the technician who fixed my AC. He presented all the options to me. He was courteous and friendly. I would call him again if I had a problem. The Cooling Company took my information and Danny we here within an hour. I am very satisfied with the service. Thank you.

Review 6 (2024-08-08 - Rating: 5)
The Cooling Company is great! Danny showed up early, he diagnosed my AC issue quickly and was able to make the repair immediately. Everyone was extremely friendly, and helpful, I would highly recommend The Cooling Company.

Review 7 (2024-12-13 - Rating: 5)
Jad was prompt and friendly. The unit he looked at is old and I was ready for him to tellMe it needed replaced but he stated he would rather fix it than replace it! How often do you hear that? Very satisfied with TCC (and yes he fixed it!)

Review 8 (2024-09-28 - Rating: 5)
My AC stopped working and my homeowner warranty tech couldn’t make it until the next day it’s 105 degree no way we can make thru the day so I called the cooling company within the hour he showed up Edgar was very polite helpful and fixed my AC in 30 minutes. I’ve been with this guys for about 6 years and never disappointed me. Thank you Edgar!!!

Review 9 (2024-07-13 - Rating: 5)
I had another company that I used to take care of my A/C, they are no longer in business. But, the repair guy that I knew referred me to the COOLING COMPANY. I made the call because temperature was 112 and was scheduled right away within two hours of the call. Danny was here on time. He explained what he would be checking for, to get the A/C working. He showed me the problem. We both did price check and it was in my budget. Danny is very knowledgeable and respectful. It had taken maybe an hour. It was a pleasure meeting such an incredible young man with experience in his field. My encounter with Danny made me feel at ease and Cooler!!! Thank you Cooling Company and Danny!!

Review 10 (2024-11-27 - Rating: 5)
So professional! The technician always puts on shoe covers entering my home and never leaves a mess behind for me to clean up after. He explained things to my satisfaction and does great work!

Review 11 (2024-04-24 - Rating: 5)
I’ve known the folks at The Cooling Company for years, and its always been clear that they are not just experts at what they do but also truly wonderful people. When I needed HVAC service recently, they were incredibly punctual, arriving exactly when they said they would. The technicians were both professional and friendly, taking the time to explain what was wrong with our air conditioner without overwhelming me with technical details.They offered a detailed, fair quote upfront—no hidden fees, which was refreshing. The quality of their work was evident as they not only fixed the immediate issue with a high standard of workmanship but also checked the entire system to prevent future problems. Their customer service was exceptional throughout, from the first phone call to their follow-up after the job was done. They really went above and beyond to ensure everything was perfect.I can confidently say that The Cooling Company stands out in the HVAC industry not just for their expertise and quality of service, but for their integrity and commitment to customer satisfaction. I’d recommend them to anyone without a second thought—they are the kind of company you can trust with your eyes closed.

Review 12 (2024-11-13 - Rating: 5)
Very satisfied with the service TCC04 Edgar S. displayed with Furnace check service. Prompt. Informative and helpful with all concerns. Thank you Edgar S. for your professionalism and Thank you TCC for your great customer service. GRohr

Review 13 (2024-08-13 - Rating: 5)
Great tech. Danny was friendly and Highly skilledin AC repairs. My air-conditioning system is working great and my home is cool and comfortable. Thank you Danny.

Review 14 (2024-11-06 - Rating: 5)
Edgar rendered excellent customer service. The best overall informative customer service; in the six years of association with TCC.

Review 15 (2024-05-27 - Rating: 5)
I cannot say enough positive things about the service that we received from Justin who was our A/C Tech. He was extremely professional, personable and knowledgeable.He got right to work and was very thorough and prepared with all the filters and a part needed to fix a problem with one of our A/C units.I highly recommend The Cooling Company!

Review 16 (2024-05-31 - Rating: 5)
Upon arrival of the technician we discussed my reason for requesting his service, it was because came to install new thermostats and my air conditioners were not qualifying. After this discussion the technician did what was necessary to look for causes that disqualified me to have the new thermostats installed, even thought I had just had my both air conditioners serviced two moths before. The cooling technician gave my air conditioners a clean report opposite of what Nevada energy gave ,?. This cost me $80 for the service but it was well worth it, and give the Cooling Company high marks for their honesty and great service , I highly recommend this Company for HVAC services.

Review 17 (2024-05-07 - Rating: 5)
Been with the Cooling Company coming up on 8 years now both for my commercial and residential needs. Justin was just here at the office getting our 7 units ready for the summer heat. This was his second periodic visit with us. He keeps our units in tip top shape and provides a complete report for each unit every time he is here. Hes customer focused, professional and knows his craft. Appreciate Cooling Company and how friendly their staff and technicians are.

Review 18 (2024-11-25 - Rating: 5)
Jad did a great job. And, he was friendly and courteous. I trusted him completely. We will continue to use The Cooling Company.

Review 19 (2024-05-29 - Rating: 5)
Justin was super nice, almost excited to help me out. I just wanted to have the AC checked before the heat gets too bad. He didnt try to sell me on anything but a routine inspection which I am actually still considering due to my positive interaction with Justin! Usually I feel like I need to keep my guard up for the usual we need to replace everything routine when its just a bad capacitor. Thank you Justin there may just be hope for this world after all.

Review 20 (2024-08-23 - Rating: 5)
Edgar came by, diagnosed the problem quickly, and got our AC working again quickly. Very good service, highly recommend.

Review 21 (2024-06-27 - Rating: 5)
I called , The cooling company for my home air-condition, worrying that my air-condition wasnt working properly, not seeing condensation outside, Edgar (technician) check things out and put my worry at ease. did not try to sell or add more expenses to my fear of calling HVAC to check things out!

Review 22 (2024-07-26 - Rating: 5)
Our experience with this company was very Professional, quick and reasonable in their pricing . Very polite and informative as the work was done ..I would definitely recommend them to family and friends ⭐⭐⭐⭐⭐

Review 23 (2024-06-27 - Rating: 5)
As I am Realtor, The Cooling Company is my GO TO HVAC provider for all my buyers and sellers. Danny, the tech is always on time, knowledgeable and explains everything in simple english to my e and my clients.

Review 24 (2024-12-13 - Rating: 5)
All the techs that have visited us so far have been helpful and are knowledgeable. Specifically Ayad and Jad.

Review 25 (2024-12-17 - Rating: 5)
Absolutely wonderful customer service. Thorough explanations and details from our tech.

Review 26 (2024-11-06 - Rating: 5)
The service was done very well and professional.I would definitely recommend The Cooling Company.

Review 27 (2024-11-20 - Rating: 5)
New technician Jad arrived on time and was very friendly and seemed knowledgeable. He was shown the location of the heating units and took care of business in a quick and efficient manner. He explained the work after completion and showed photos of the areas he mention and all looked well. There were no major issues and thing should be working for the season without a problem.

Review 28 (2024-10-19 - Rating: 5)
Just had routine heating system maintenance done on a rental property and the tenants went out of their way to say how nice the technician, Edgar, was during the visit. They said he was personable and efficient. He also called me after the service to tell me about the maintenance and I have to agree he is thorough and friendly. I cant say enough good things about TCC and their staff --- top notch!

Review 29 (2024-03-14 - Rating: 5)
The young man who serviced the call did an outstanding job. He checked everything and went above and beyond in his inspection. I was very impressed with his thoroughness and competency.

Review 30 (2024-10-10 - Rating: 5)
I am very pleased with the service that Justin provided in maintaining my ac.

Review 31 (2024-09-10 - Rating: 5)
Great Customer Service , on time , no Charge . Love this company wont use anybody else !!

Review 32 (2024-06-24 - Rating: 5)
Danny was great did a great job for us. Very polite and quickly diagnosis our problem...

Review 33 (2024-08-19 - Rating: 5)
It was a very positive experience. Danny the technician was at my home within an hour of my call for service. He was very knowledgeable and efficient. He fixed my A/C unit and gave me a number of helpful suggestions for ongoing maintenance. I will definitely call them if I have any future issues.

Review 34 (2024-10-15 - Rating: 5)
I recently bought a top of the line Lennox system from Ray and the cooling company. It was expensive, but it’s certainly a lot better than what I had before and I’m really happy I went with the cooling company. Other companies I engaged were overcharging for lesser equipment. I really feel Ray and Justin went above and beyond to make sure I was happy. Variable ACs are far superior than the standard counterpart. I’m very happy I ended up with the system I got from the Cooling Company. Thank you Ray and Justin.

Review 35 (2024-03-02 - Rating: 5)
Super friendly and knowledgeable. They installed a brand new system in a house we built. Have been servicing it ever since. No complaints.

Review 36 (2024-11-28 - Rating: 5)
A Seamless Upgrade from Hydronic to Heat Pump with (The Cooling Company)I recently had the pleasure of working with (The Cooling Company) to replace my aging hydronic heating/Cooling system with a new Lennox heat pump, and I couldn’t be happier with the results. From start to finish, their professionalism, expertise, and attention to detail were exceptional.The team was incredibly knowledgeable and took the time to explain the benefits of upgrading to a heat pump system, as well as why Lennox was the right choice for my home. They provided a detailed estimate and timeline, which they stuck to perfectly.On installation day, the crew arrived on time, worked efficiently, and treated my home with respect. Transitioning from a hydronic system to a heat pump seemed daunting, but they made it look effortless. They handled every step with precision, from removing the old equipment to installing the condenser, air handler, and updated ductwork.The new Lennox system is a game-changer. It’s whisper-quiet, highly efficient, and provides both heating and cooling seamlessly. My home has never been more comfortable, and I’ve already noticed a reduction in my energy bills.I also appreciated the follow-up visit to ensure everything was working perfectly and to answer any lingering questions. Their dedication to customer satisfaction is evident in every interaction.If you’re considering upgrading your HVAC system, I highly recommend (The Cooling Company). Their expertise, quality workmanship, and commitment to excellence make them a top-notch choice. I couldn’t be more pleased with my new Lennox heat pump system!

Review 37 (2024-06-25 - Rating: 5)
The technician Justin Chavez was very professional and courteous as was the office staff.

Review 38 (2024-11-18 - Rating: 5)
Thank you for the courteous technician!. I will heed his advice and change the filters more frequently.

Review 39 (2024-07-28 - Rating: 5)
Service from the entire team at The Cooling Company is always 5 STARS AMAZING. Our tech was friendly and spent the time to tell us exactly what was going on with our system. Highly recommend them for any of your cooling needs.

Review 40 (2024-11-18 - Rating: 5)
Great service, could not have been better!

Review 41 (2024-08-13 - Rating: 5)
The tech was prompt and courteous his name was Danny

Review 42 (2024-06-24 - Rating: 5)
Justin got the job done right in a professional and courteous manner!

Review 43 (2024-10-28 - Rating: 5)
Top notch from office staff, techs, salesman etc....seamless process...highly recommend

Review 44 (2024-04-24 - Rating: 5)
Justin was very pleasant and knowledgeable and helpful, he is a real asset to the CC , thank you 😊

Review 45 (2024-04-18 - Rating: 5)
Excellent service as always! Danny explained everything and was very professional with what he had checked.

Review 46 (2024-12-14 - Rating: 5)
Excellent customer service friendly and very professional

Review 47 (2024-07-11 - Rating: 5)
Good experience with repairing my air conditioning unit. Thank you!

Review 48 (2024-05-17 - Rating: 5)
Great customer service, on time.Danny was very professional, explained everything to us.

Review 49 (2024-06-07 - Rating: 5)
My service tech Justin was so wonderful to work with. He was on time, respectful of our property and was very knowledgeable. He performed the inspection of our HVAC system and acknowledged our concerns. After a thorough inspection he explained the results. He was so pleasant. Cleaned up after himself. We would highly recommend the Cooling Company and especially Justin.

Review 50 (2024-05-10 - Rating: 5)
My representative is awesome each time he comes to service my home!

Review 51 (2024-07-11 - Rating: 5)
My first experience with The Cooling Company was an emergency call in early spring of 2022 to assist with installing a thermostat. Our technician at that time, Jorge, was extremely professional and I learned a lot from him as he helped us.My upstairs unit failed in May of 2024 and my wife and I decided it was time to replace them. We called and we were assigned Ray this time, he arrived promptly at the appointment time and immediately got to work. He evaluated our systems (as old as our 40 year old house) and gave us options on systems that are up to spec for Las Vegas brutal summers. We decided to replace both systems, and they threw in a more efficient water heater!The technicians showed up bright and early to get to work replacing the systems and were done in roughly 6-7 hours. They had to come back the next day to replace the water heater.I will say this: The Cooling Company might not be the cheapest on the block, but their professionalism, caring and hard work are outstanding in a sea of mediocrity in the Las Vegas/Henderson HVAC arena. I couldnt be happier with the work they did, even correcting issues with the original house wiring and not mentioning it as part of the invoice. I appreciate this company and will 100% recommend them to anyone who asks.

Review 52 (2024-03-01 - Rating: 5)
Had my A/C installed a few years ago. Great customer service!

Review 53 (2024-05-10 - Rating: 5)
Very professional and focused! Continue to send Justin our services!

Review 54 (2024-03-02 - Rating: 5)
As a long-term client, I can attest to the consistent quality and fairness The Cooling Company provides. They arrive on time, every time, and their work is of the highest standard without costing an arm and a leg.The Cooling Company has a team of true professionals who are always on time and work with integrity. Theyve provided me with high-quality HVAC services at fair prices for years, and I couldnt be happier.Good ppl

Review 55 (2024-11-19 - Rating: 5)
Joe was an amazing tech!

Review 56 (2024-03-01 - Rating: 5)
I love this company! They’re always my first call!!

Review 57 (2024-05-10 - Rating: 5)
The cooling ac and heating company has outstanding technician and service

Review 58 (2024-03-01 - Rating: 5)
Great company. Always on time and competitive prices.

Review 59 (2024-11-15 - Rating: 5)
Excellent customer service!! On time and very professional!!

Review 60 (2024-10-31 - Rating: 5)
Justin was great!

Review 61 (2024-04-23 - Rating: 5)
The tech was excellent and super friendly

Review 62 (2024-05-11 - Rating: 5)
They do good work

Review 63 (2024-10-12 - Rating: 5)
In time very organized and very professional.

Review 64 (2024-03-01 - Rating: 5)
Great People. Great Service.

Review 65 (2025-01-10 - Rating: 5)
Edgar did a wonderful job, very thorough and on top on all that friendly. Thanks Cooling Company Team for sending a great representative to do my system checkup.