Roto-Rooter Plumbing & Water Cleanup

Located in Grand rapids, Michigan

Address: 4393 Clay Ave SW, Grand Rapids, MI 49548, United States

Phone: +1 616-600-6326

Rating: 4.7

Services

On-site services
Repair services
Appointment required
Credit cards
Credit cards

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Comments

Review 1 (2024-11-14 - Rating: 5)
From start to finish, the company was timely and fixed our problem quickly and in a professional manner. Danielle, our plumber, Trey, our sales associate, and Dominic, our restoration guy, were phenomenal. This has been a rough day, but they made it go as smoothly as possible.

Review 2 (2024-12-04 - Rating: 5)
David came and looked at the problem and told us the price before he started. He had our downstairs toilet unplugged and working great within a short period of time. Very happy with their service.

Review 3 (2024-12-13 - Rating: 5)
We had a clog that was seemingly impossible to unclog. David persisted until finally it was unclogged. Saved us some pipe work and further expense. Work is guaranteed for sixty days. Very happy!

Review 4 (2024-10-09 - Rating: 5)
David from Roto Rooter was extremely knowledgeable and was quick to give an accurate assessment of the plumbing problems we were having which were vent issues. He gave us quote on site and was extremely professional the whole way through! We need more guys like David!!!

Review 5 (2022-04-22 - Rating: 5)
At 4am when you wake up and realize your basement has some backup bacteria infested water issues the Roto Rooter on Clay Ave in Grand Rapids is the place to call because of two employees: Richard and Leo. Roto Rooter was at our home very quickly with the initial inspection by a professional woman who was on point with everything with insurance to what to expect. What I didn’t expect to see coming was the amazing work done by Leo and Richard from absolutely cleaning all water damage and issues, moving furniture and cutting out carpet to walls that were damaged! These two guys belong in the Avengers, and as far as I am concerned , all you need to do is call Roto Rooter on Clay in Wyoming and ask for help and it is like an entire team shows up and make sure Richard and Leo are there !! Water was everywhere and below is the work of Richard and Leo as well as the Jet pump tech and the sales team!!!

Review 6 (2024-07-05 - Rating: 5)
Our bathroom sink drain was completely clogged. Technician came out really quickly and solved our clogged drain problem! The whole process was very fast. She also took the time to explain the cause and long-term ways to prevent it.

Review 7 (2024-08-17 - Rating: 5)
David came to my house because the septic pipe was plugged. Unplugged it. He did a wonderful job. Hes my hero!

Review 8 (2024-11-27 - Rating: 5)
I presented Dave with quite a battle and he did a great job at going the extra mile until it was resolved.

Review 9 (2024-08-14 - Rating: 4)
David and Justin where great knew what they were doing and got the job fast only downside was the price but hey they got done what was needed and where very nice and polite about everything

Review 10 (2024-08-29 - Rating: 5)
Called for a leak and they came right out! David was great and walked me through the whole process! Issue was found and now resolved! Thank you!!

Review 11 (2024-03-19 - Rating: 5)
Dylan was awesome! he and his partner came out and helped us with our sewer cap and drainage issue in the basement. Prior to that Jake and Dominic came out and they both were extremely helpful, and got their manager Dylan out the next day. Appreciate the staff and look forward to working with them in the future!

Review 12 (2023-01-27 - Rating: 5)
Our pipes burst in our home over Christmas while we were out of town. Rotorooter was out to our place to mitigate damage and get our water back on asap. Great service all around.

Review 13 (2024-10-03 - Rating: 5)
Dave was on time courteous and very professional.His suggestion to change the vent on the kitchen drain seems to do the job.

Review 14 (2025-01-02 - Rating: 5)
Had a blocked drain toilet backing up. They got there 1 hour after I called. They did a great job. Very friendly service. The price was very fair for how bad the job was. I would get them again if I had a issue in the future.

Review 15 (2024-08-16 - Rating: 5)
David and Justin were great. Some trustworthy advice and quick and reliable service.

Review 16 (2024-03-23 - Rating: 5)
They were able to come out the same day I called (Saturday) and did a good job explaining the situation and what they were going to do. We didn’t get another quote to compare, but it seemed like a reasonable price

Review 17 (2024-04-08 - Rating: 5)
Dillon was very professional and gave me a variety of options to solve our problem. His first approach was to start with the least expensive option.He was professional, and very informative. His first approached helped solved our problem and saved us a lot of money.

Review 18 (2022-11-25 - Rating: 5)
Garrett was our technician and he was quick and professional. We called on Thanksgiving for a non-emergent leak and they were out first thing the next morning. He was kind and the repair was very quick. Happy with our service!

Review 19 (2022-07-14 - Rating: 5)
Super responsive — they came out to clear our clogged pipes the very next day after we contacted them. The service was timely, the technician was professional and helpful, and it was even a bit less expensive than we originally anticipated. Would definitely recommend

Review 20 (2022-06-10 - Rating: 5)
Couldnt have been easier. Setup an appointment online, and they confirmed shortly after. Day of appointment, I received a call saying they would be to me within 30 minutes, and within 30 minutes of them arriving, they had diagnosed the issue, fixed the issue, and explained what the cause was and how it was resolved. Very satisfied with the service and professionalism. Thank you for your excellent service, Dave!!

Review 21 (2023-08-01 - Rating: 5)
My technician was fantastic. On time, knowledgeable and was willing to fix plumbing issue promptly. Thank you for having a live person answer the 24/7 emergency line. Most companies have an automated system and do not follow up promptly. I appreciate the excellent service. Because of this, I didnt have to call Mountaineer Plumbing.Thank you!Thank you Yanny for going above and beyond to replace my pipe and spigot. I appreciate your flexibility; to working on Super Bowl Sunday and your willingness to stay late to get the job done. I will definitely be calling you for any of my future plumbing needs!

Review 22 (2022-02-23 - Rating: 5)
Our sump pump stopped working, and these folks got to our place within hours to help! They sent a consultant ahead of time to give us advice about water damage, and she was super helpful in giving us affordable steps that we could use to fix the problems ourselves (although we lucked out and had minimal damage- if we had more, I would’ve felt confident using their service to get the job done!). The plumber was quick, efficient, and polite, and explained the problem and potential fixes in a way that was easy to understand. We would highly recommend them for anyone looking for services!!

Review 23 (2023-02-01 - Rating: 5)
In the middle of night our water heater broke down. They not only came over at 12am they also replaced it. Yes the night fee wasnt the greatest. However they were both nice and got it down. We called a bunch of places and no one could come out. Honestly i was very impressed with there service.

Review 24 (2022-01-03 - Rating: 5)
Sam was amazing! We’ve never experienced that level of professionalism or personal care with plumbing services before. He has a genuine and honest passion for customer service, too, that sets him apart from other contractors. And the level of detail he provided in what services we were getting left us feeling solid about our investment. We will ask for Sam anytime we need plumbing services in the future!

Review 25 (2022-04-15 - Rating: 5)
Jason was here within a few hours of our online service request. He knew exactly what the problem was when I described the issue. He also recommended a new sump pump as it was old. Am I glad he did! The old pump was not working at all when he went to repair it. Great advice, timely service and very knowledgeable.

Review 26 (2021-11-09 - Rating: 5)
Sam was early to our emergency appointment to replace our water heater. He was the friendliest service technician I have ever met and explained the process to my assistant manager and I in a very efficient easy to understand manner. He made the whole process of spending a boat load of money on our business feel a lot less big of a deal. When we had questions, he had answers. 10/10 would hire Sam on the spot.

Review 27 (2024-08-17 - Rating: 5)
David V is the man! Massive help. Will be coming back if needed in the future

Review 28 (2020-12-22 - Rating: 5)
Great place to call for plumbing! My bath tub was plugged and the pipes were over 50 years old. They came out to check it out and we decided a new drain would be the best way to go. They came out that same day to do a new drain and there prices were very reasonable!!! Highly recommended!!! The guy that did the work was very polite and did a fantastic job. I’m a very happy customer!!!

Review 29 (2022-03-27 - Rating: 5)
Jason was very professional and helpful. He was in and out in less than 30 minutes and fixed our problem! There’s a 30 Day warranty if they don’t fix your issue, but so far we haven’t needed to call them back out!

Review 30 (2024-10-17 - Rating: 5)
David from Roto-Rooter was friendly. Should up on time and was really informative on the work that he had to do. He plus gave me some advice to help me in the future. I am very pleased with the service that David gave me.

Review 31 (2022-05-12 - Rating: 5)
The individual who came out to my house today was very professional, hard-working and determined to help me fix my plumbing problem. He was very easy to work with and kept me up to date on what was going on. I really appreciate the time and patience that he showed to help solve my plumbing issue.

Review 32 (2022-11-01 - Rating: 5)
I have used Roto-Rooter for many years now and they are always very professional and do quality work. Jake was great at explaining everything and listened to my concerns about future issues. I would highly recommend them for your plumbing needs.

Review 33 (2023-03-01 - Rating: 5)
Service was superb! Very professional, very honest, very knowledgeable. Would recommend to anyone with plumbing problems. They backed me out of a water issue when no one else was available. These guys deserve a raise 🙂

Review 34 (2021-11-12 - Rating: 5)
I’m so happy that I called them! We came home from vacation and had a toilet leaking- the first place I called wouldn’t even schedule me they were so busy, the next place was booking out 3 weeks! But with roto-rooters- they were out within 2 hours! The problem was fixed in 3 days (my delay on scheduling due to work- they would have been out the next day!) they did what they said, when they said they would do it and at the price quoted. I’m so happy with them and will never call anyone else!

Review 35 (2021-03-06 - Rating: 5)
Had our Floor Drain backup and flood a little of our laundry room. They were actually early and just all around great guys! They kept us in the loop with what was going on as well as gave great advice for the future! This is our first house so we are not well versed in things like this so the fact they were just so kind and nice meant a lot. They left us feeling extremely confident in their work allowing us some well needed peace of mind!

Review 36 (2022-09-26 - Rating: 5)
Plugged my kitchen drain over the weekend. Jake was at my house first thing Monday. Jake was professional, explained what he would be doing, provided up front pricing and provided a warrantee for his work.Would recommend for fast and effective service.

Review 37 (2022-09-23 - Rating: 5)
Excellent service and response time. Knowledge, education, and repair all rolled into one.I was left with a fix to my drain problem, plus a strong understanding of underlying issues and how to mitigate those through use of enzymes and change of paper products.Definitely worth the money.

Review 38 (2021-02-15 - Rating: 5)
They communicated with often via phone and text. They were able to come earlier than expected and I was unable to get there at that time. A quick text and quick return call by them set up an agreeable time.The two technications who arrived were polite and took great care not to bring snow and dirt into the home from either their boots or equipment. They quickly diagnosed the problem and within 25 minutes had completed unclogging my kitchen drain by clearing 65 of the pipe. Great job!

Review 39 (2021-12-31 - Rating: 5)
When unexpected events occur with your sewer and/or bathroom, I imagine everyones first response is panic. At least mine was!! I needed help...good, quality, knowledgeable help. Basically, my sewer pipes downstairs were spraying out water each time the toilet flushed, and my basement was getting all wet. (Please excuse my lack or knowledge regarding the correct lingo here...) Obviously, there was a giant clog or backup somewhere that needed fixing. I was desperate for help, so I turned to Google. I called one of the first companies that popped up...Roto Rooter. After my experience with them, I will never, ever use anyone else for issues of this nature again. They were WONDERFUL!! From the immediate response time and knowledgeable staff to the complete professionalism and kindness of everyone involved, I was so impressed!! A super nice guy named Sam was assigned to my case/house, and he was amazing! Not only did he keep me 100% informed throughout the entire process, but his calm demeanor and positive attitude kept me completely at ease, with a situation that was not the most comfortable to deal with from my perspective. He fixed the issue, and didnt leave until the job was completely done, even though it was long after the regular work day. If I ever need their services again, I will most definitely request Sam!! (Sam, if you read these reviews, thank you so much!!). Roto Rooter is definitely the way to go, and I give them my highest recommendation!!

Review 40 (2022-04-27 - Rating: 4)
The technician arrived as agreed-upon, and examined several lengths of underground drainage pipe in our backyard. He was able to tell me where the problem lay, and suggest some solutions for me to pursue. He was very helpful and welcomed my participation in observing the process. While the service was fine, it was quite expensive.

Review 41 (2021-05-15 - Rating: 5)
A Saturday call to RotoRooter is not an ideal situation. We called at 8:15 AM and by 1:30 we were all fixed. George was extremely friendly, explained the process he would follow, and had everything he needed to complete the work. He cleaned up everything he had to move around to get the work done. Appreciated him completely.

Review 42 (2021-03-30 - Rating: 5)
Brandon and Zack were able to get to our house quickly and were extremely thorough in the repair. They explained everything well and the quote was even a little higher than we ended up paying. Everything was fixed before they left. Super grateful for their help!!

Review 43 (2022-05-23 - Rating: 5)
Have had a root problem for several years. Have had rotor rooter clean out the roots that clog my sewer line. They are courteous, knowledgeable, and efficient when they are here. Always answer my questions. They are reliable and cost is reasonable.

Review 44 (2022-10-04 - Rating: 5)
The gentleman that came out was very professional and explained everything with simple understanding. Very thorough in his job. I HIGHLY RECOMMEND EVERYONE to use Roto Rooter for all your plumbing issues

Review 45 (2022-11-18 - Rating: 5)
Drew and Austin did a really great job. They explain the issue and take time to hear your thoughts and answer any questions. Quick, clean, friendly and efficient. A+

Review 46 (2017-05-15 - Rating: 4)
I appreciated the fact that I could call them at 11:30 at night and they came out the next morning. They were able to unplug my kitchen sink, fix my toilet, and install a new disposal, all in the same day. They were pricey, but the convenience was worth it to me. The plumber (Matt R) was courteous and professional, and seemed to know what he was doing. I would use them again. Im only taking away a star because of the price.

Review 47 (2022-01-22 - Rating: 5)
Came home from work to find a sewage backup in my basement. Called Roto-Rooter and had Sam sent over less than 2 hours later. Sam was very knowledgeable and friendly. Got the issue fixed in no time. Will definitely call again in the future for any plumbing needs.

Review 48 (2019-06-08 - Rating: 5)
Garbage disposal went bad. Called home owners insurance plan and they contacted Roto Rooter. Steve and Tiff came out quickly, replaced and checked for leaks. From my first contact with the insurance company to the completion of repair took 5 hours. I was very impressed. Very professional!

Review 49 (2022-01-10 - Rating: 5)
Sam was hepful and very professional. He was efficient, transparent, and clean. I will use Roto-Rooter for all my plumbing needs. He was able to help my family the same day we called and got the water turned back on. Thank you for great service.

Review 50 (2022-04-19 - Rating: 4)
Had drainage problems in my basement on Easter Sunday. Called Rooter Rooter first thing Monday morning. They sent their employee Jason who was friendly and efficient. He explained everything he was doing and showed us on the camera where the clog was. Cleaned the drain out and suggested things we could do to avoid this problem in the future. I would recommend and call them again if needed.

Review 51 (2021-05-25 - Rating: 5)
Overall a very good experience. I had a bathtub drain clog. The service tech was very professional and courteous. He took the time to understand the drain lines in my house, explained what he was going to do as well as explained the service fees. Highly recommended.

Review 52 (2022-07-08 - Rating: 5)
Roto Rooter tech came on a Holiday weekend, clearly explained problems, coordinated repair (complete sewer line replacement) which was completed within 4-5 days. Added bonus - they incidentally noted and fixed a leaky toilet without additional cost beyond original estimate. Outstanding service, outstanding crew.

Review 53 (2021-10-31 - Rating: 5)
On Saturday night after unsuccessfully dealing with what I thought was just a clogged toilet, I called Roto-Rooter. Within 2 hours, the service technicians were at my door. Yandell and Sam quickly determined that I had a more serious problem. We had a clogged sewer line and raw sewage had backed up in our furnace room. They got to work, cleared the line, arranged for their representative to meet with us to discuss clean-upservice and insurance coverage. I was so impressed with their knowledge and professionalism. They answered all my questions and put my mind at ease. I am so grateful to Yandell and Sam and Roto-Rooter

Review 54 (2022-12-20 - Rating: 5)
Yanny was amazing! He was very knowledgeable and helpful with all aspects of my main water value shutoff repair. He also worked very hard to keep the costs down for me. I’m so appreciative to Yanny!

Review 55 (2021-09-09 - Rating: 5)
I am the manager of an apartment community in Holland, MI. I cannot say enough good things about these guys. I would definitely recommend these guys for any plumbing issue. They repair it correctly the 1st time. They are prompt and come quickly which makes our tenants very happy.

Review 56 (2021-02-27 - Rating: 5)
Our installer Matt was fantastic. Very knowledgeable, and had great craftsmanship. He had a good attitude even on a Friday night at 9 pm. He definitely went above and beyond our expectations.

Review 57 (2022-10-15 - Rating: 5)
Sam and Yanny came to my new house to replace a water heater. I was extremely impressed with their attitudes, professionalism, and communication. They worked very well together, and I wish more companies used a team of two to knock out jobs.

Review 58 (2019-10-19 - Rating: 5)
We had a emergency with our plumbing after business hours and Roto-Rooter took care of it! Jeff called back immediately, was quick in getting here, professional and skilled in identifying and fixing the problem. I would definitely use them again for any plumbing problems. Your GREAT customer service is well noted and greatly appreciated.

Review 59 (2024-03-20 - Rating: 5)
Super polite as well as efficient. They also gave me great information based on the questions I asked! Highly recommend

Review 60 (2022-11-07 - Rating: 5)
After experiencing a stopped-up kitchen sink, we put in a call to Roto Rooter. Technician Dave arrived swiftly. He came. he saw, he conquered. great expertise, knowledgable on clogged drains, fixed the issue. Satisfied. Recommended.

Review 61 (2018-12-07 - Rating: 5)
Called them after I had a bad experience from another provider. I expected to be scheduled out a while but they got me in the next day and repaired my leaky tub. Greg was an Awesome technician. He went above and beyond. Pricing want bad either. BEST PROFESSIONALS and SERVICE!

Review 62 (2017-03-23 - Rating: 5)
Called for an estimate on 3-23-17 for two clogged toilets and someone was on site within the hour and very friendly! Matt J was extremely helpful and got things fixed and running again within an hour and a half! He also had some very helpful tips to avoid this mess in the future! He was very kind and helped clean up although it wasnt necessary! Definitely will recommend to friends and family!Invoice no. 111242

Review 63 (2016-01-14 - Rating: 5)
Called them in the morning and they were able to get to my house in the afternoon. We had a utility tub in the basement fill with water after the morning showers. Dwayne called to let us know he was on his way and he showed up early which was great! He did a clean out of the main and was able to remove the roots that were blocking it. He was friendly and professional. I would recommend them.

Review 64 (2021-02-12 - Rating: 5)
Thawed frozen pipes and repaired a shower control valve...for my dad. The whole service from the first phone call was very friendly. Edward Shimshak kept me informed every step of the way. Problem solved together to what was best for my dad. My dad said he was very pleasant. Very pleased with their service and would highly recommend them.

Review 65 (2019-06-29 - Rating: 5)
Called them and had a service technician at my doorstep in under 30 minutes. The technican was very friendly and got the job done in less than 15 minutes. He cleaned up everything and explained what the issue with the drain clog was. He even gave me an enzyme based formula to prevent this from happening again. Overall, Im very pleased with their service and the technician who came. Any plumbing job will now be done with rotor rooter.

Review 66 (2019-11-09 - Rating: 5)
Always fast service. Steve 898 was our plumber. He did a fantastic job fixing our plumbing under the kitchen sink. He was fast, clean and honest. We have always been happy with the quality of the work that Roto- Rooter offers.

Review 67 (2022-10-10 - Rating: 5)
Prompt and professional. Our day began very early with a small disaster in our finished basement… water everywhere. Long story short, RotoRooter was the first to answer and return our calls and the first to show up. They thoroughly diagnosed our problem and fixed it the same day. Highly recommend.

Review 68 (2020-01-15 - Rating: 5)
The Technician Tate .H was very friendly and made sure I understood all my options. The service was quick and thorough and he cleaned up before he left. I would most definitely recommend their services and use this company again if needed.

Review 69 (2019-06-03 - Rating: 5)
First off, was able to get a hold of someone middle of the day saturday to setup an appointment Monday (non-emergency).Second, got a call before window saying they had someone free to come out early if I was available. Tech was there within 30 minutes.Tech, Steve, fixed my bad spigot and installed a new shutoff valve quickly and tested everything.Steve was professional and friendly. I would Recommend Roto-Rooter to my friends and family based off of this experience.

Review 70 (2019-03-24 - Rating: 5)
Terrific service! They came out the same day to power blast my drain lines due to a root problem. The next day we thought the same issue was happening again and they responded on a Saturday evening to check it. Turns out the drain itself was slightly backed up with lint from the washer not the main lines they cleared. They take customer service very seriously!! I highly recommend!!

Review 71 (2022-01-16 - Rating: 5)
Yandell was amazing! He stayed until midnight trying to figure out what was wrong with my hot water heater and came back the next day as well! Offered to contact the manufacturer as well for me. Went above and beyond!

Review 72 (2022-03-18 - Rating: 5)
I have used them multiple times at my commercial business and they have always been very great at giving me the best service as well as great pricing while being efficient and not interrupting the flow of our salon business! Highly recommend, Yandell and Sam!!!!

Review 73 (2018-12-29 - Rating: 5)
Had Jeff out on a Sunday to check out our issue. Then Greg came out to actually fix our situation, was great to deal with, very flexible on times and most importantly very transparent and straight forward. Would highly recommend these guys to do any work for you.

Review 74 (2017-01-20 - Rating: 5)
We submitted an online request for a free estimate and it didnt go through. Called after 5 and they provided 2 technicians in less than 15 minutes because they were in the area. They were very helpful in explaining the issues we were experiencing. They replaced are sump pump and also gave us extra advice!

Review 75 (2018-11-22 - Rating: 5)
I had a kitchen faucet that wasnt funtioning properly. I called Rotor rooter and pleasantly surprised that I was able to schedule an appointment that same day. The service technicians were very friendly and knowledgeable and after explaining the problem to them they got right to work to fix the problem. They also protected my floor by putting covers on their shoes and cleaned up after they were done. I will definitely be calling them again in the future.

Review 76 (2016-10-03 - Rating: 5)
Very happy with the service.I called at 8am and the service Tech was here by 9:45.Our Kitchen sink was clogged solid, it was repaired and draining as it should by 10:50. (the problem was 65 down the drain)The Tech. (Levi) was very thorough and answered any questions I asked.Roto-Rooter offers a 6 month warranty on their services, which is awesome!

Review 77 (2017-04-17 - Rating: 5)
We were having issues with a toilet and thought we had roots that had overgrown the pipes. It turned out our toilet was from 1952-and not up to par. The technician/plumber-Dennis-was awesome-in no time at all he had removed old toilet, installed new water saving toilet and we were good to go again! Fantastic service and product-very happy with how this turned out! Fast, efficient, and accurate service.

Review 78 (2022-01-14 - Rating: 5)
Extremely fast service! Sam was very professional, kind and knowledgeable. He offered advice and quickly fixed our water issue. Highly recommend! I would never hire another company!!

Review 79 (2023-02-14 - Rating: 5)
Yanny did a great job of assessing the problem and explaining our options. He was very personable and professional and got everything taken care of quickly!

Review 80 (2022-08-13 - Rating: 5)
Yanny was very professional and friendly. He is very knowledgeable and does great work. The new toilet install looks great and I couldn’t be more happier with the workmanship.

Review 81 (2022-03-30 - Rating: 4)
A little costly but were able to come quickly and fix the issue within a few hours of my initial call. Highly recommend for emergencies as they are able to come quicker than any plumbers around.

Review 82 (2021-01-27 - Rating: 5)
These guys were quick to respond when we had a water leak from a pipe going into the water heater. We ended up needing a new unit. They came back the same day to finish the job. Professional and great service.

Review 83 (2024-04-14 - Rating: 5)
Polite, put shoe covers on to keep my floor clean, also gave me an estimate on what it would cost to fix the disposal, and was honest.

Review 84 (2017-02-10 - Rating: 5)
We had a sewer back up. George was here within the hour and Jeff was here within 2 hours. Both amazing guys who started the unclogging of the drain and cleanup immediately. Then Dylan and another man came and have been here for 3 days, working to clean, sanitize and dispose of everything contaminated, and dry out the basement. They have had to cut walls, unpack all boxes, put all contaminated items in black bags. Amazingly coordinated and speedy. And Russ is working directly with the insurance company. I certainly appreciate the awesome job they have done.

Review 85 (2022-11-28 - Rating: 5)
The service man, Jake, was very polite.He explained what he was planning to do to take care of the problem, and professionally did his work. He also gave some recommendations for helping to prevent this from happening again. Totally satisfied.

Review 86 (2017-12-07 - Rating: 4)
Was very pleased with the service from Roto Zeeland. Matt R and Nick did an excellent job. Quick, friendly and helpful. 4 of 5 stars only because the first plumber out asked for payment before I saw an invoice and I had to inform him that I would happily pay once I received one.

Review 87 (2022-05-26 - Rating: 4)
We had a water heater leak in our finished basement on a Friday evening. I was impressed with the response time and professionalism of the team at roto-rooter. Yandell was able to come out within a couple hours to inspect the home and stop the leak. Yandell and Kaylin did a great job keeping us informed of all the steps to take, everything they needed to do, and kept pricing information up front. One thing to keep in mind is insurance companies often will only pay out plumbing/water cleanup fees based on industry standard rates. Roto-Rooter charges a bit more than industry standard so our insurance company left us paying some of that difference because they didnt hire Roto-Rooter.

Review 88 (2021-11-05 - Rating: 4)
Technician Yanni (sp?) came out quickly and cleared out our main sewer line and ran a camera through it to show us how bad the pipe was. He was very polite and professional. Prices are much higher as everyone seems to be taking the Covid bite — $495 for this little job which would have been around $200 just a few years ago.

Review 89 (2015-11-12 - Rating: 4)
George was very helpful in explaining the Roto-Rooter system. We had him out to clean our pipes leading to our septic tank, as roots tend to grow there and can clog the pipes. He ran his equipment through the line and cleared the roots. He also showed me the entire line, via his camera equipment, and showed me where the roots were (and the fact they were no longer there). He also showed me the pipe itself and explained they were in great condition.While the process is expensive, we know preventative maintenance is important and waiting for a problem to occur (a backup in the line or damage to the pipes) would cost much, much more. Very happy with our service.

Review 90 (2021-10-26 - Rating: 5)
All the individuals from the initial estimate to he guy who can out to do the repair were very helpful and friendly. The whole repair was fixed by noon. Use quick to get on their schedule as well. Will definitely keep in ind in ind would highly recommend.

Review 91 (2022-12-31 - Rating: 5)
Yanni came out to clear a basement drain that my washer flows through. He was professional and personable. Would definitely recommend Roto-Rooter and I will use them in the future.

Review 92 (2023-01-01 - Rating: 5)
Leaking from wall upstairs into the basement. Service was provided on New Year’s Day. It was done promptly and professionally. Really appreciated having Yanny here to help and walk us through the process and options for repair.

Review 93 (2019-11-11 - Rating: 5)
We had a plugged kitchen sink. George made every attempt to clear the problem. Unfortunately, a perfect-storm event occurred that caused an overflow leak in the basement. He was very professional and explained the situation. They stood behind their work and cleaned up the problem promptly and thoroughly. We are very thankful for their services.

Review 94 (2018-10-08 - Rating: 5)
Called the Hudsonville location. Had the basement bathroom pipes backed up, they came out same day, cleared the lines in no time and we have a working basement bathroom again. Took only a half hour and wasnt expensive either. Prompt service, affordable price. Will use again

Review 95 (2017-03-23 - Rating: 5)
Never fun having a leaky pipe but the guys at Roto Rooter made it quick and easy to deal with. Matt and Jeff treated me like family, explained everything in detail, and even suggested calling my insurance while they were there. Id definitely call these guys again, hopefully not any time soon though!

Review 96 (2023-04-20 - Rating: 5)
Yanny was so professional, knowledgeable, and helpful. Our experience was great. We are thankful for the very quick turnaround also!!

Review 97 (2021-10-27 - Rating: 5)
Greg and Ben repaired our sewer pipe and also installed a sump pump. They are very professional, always on time, they do an amazing job and clean up after the work. I can highly recommend Greg and Ben!

Review 98 (2023-02-14 - Rating: 5)
The service we received from Yanny regarding my refrigerator repair was prestige and very efficient. Grateful to have this as a company I can trust.

Review 99 (2022-02-14 - Rating: 5)
Had 2 slow draining sinks, called 2 competitors and was told it was going to be 2 weeks. Roto Rooter came over in 2 hours. Jason was professional and timely and explained why the amount he would bill is less than what was originally quoted due to only initial work needed to fix the problem.

Review 100 (2019-10-30 - Rating: 5)
Steve has been to my house at least 3 times to repair plumbing issues. He has been so helpful and has a great personality which helps to ease the distress of the situation. I will highly recommend roto rooter again again.Thanks steve!

Review 101 (2022-12-19 - Rating: 5)
They were completely upfront with pricing and Yanny was easy to work with, quick and dependable. I would highly recommend him and he he company

Review 102 (2022-11-14 - Rating: 5)
Best experience I’ve had with a service company. They were exactly on time, the service tech was friendly and went above and beyond explaining anything I had questions on. Great value

Review 103 (2016-06-14 - Rating: 5)
Called Roto-Rooter regarding a backed up septic/drain issue at 1pm and told them we werent in a hurry as house would be empty for a while. By 2 pm they called to say they would be by later that afternoon. Service tech Nate then called, asked a few clarifying questions and explained our options. He arrived by 3:30pm , scoped and cleared our lines and had us fixed!Fast and friendly service all around. Thanks Roto-Rooter!!

Review 104 (2017-04-24 - Rating: 5)
I am sooo thankful for the help this company gave to me and my family!! Matt was very professional though out the whole appointment!! My daughter had flushed her blocks down the toilet and Matt found them one by one! He even took care of things and cleaned up amazingly!! THANK YOU SOOOO MUCH MATT and ROTOROOTER for coming to our rescue!!

Review 105 (2021-01-29 - Rating: 5)
I was very happy they could make it out so early. I have 5 kids so out toilet is very much needed. He was very nice and even had great morning humor. Thank you so so much. Blessing to the company.

Review 106 (2016-06-26 - Rating: 5)
Dear Owners & Management:My plumbing suddenly acted as if possessed. The shower backed up.The toilets gurgled. Of course, it happened on a weekend, and of course, I was scared. I had no idea what to do! Roto-Rooter put me in their service line up, and Greg came to the rescue. Not only was he competent and professional, he explained everything so that I could understand. He told me there was no problem and that he would take care of the situation. What a relief! I am going to recommend Greg and Roto-Rooter to all my family and friends. You certainly know how to hire good people. Thank you!!!

Review 107 (2017-11-09 - Rating: 5)
We learned that our water heater needed to be replaced after it was leaking out of the top. The phone service was prompt. Steve came for an estimate and replaced the old one in only a few hours. So grateful for a shower!

Review 108 (2023-06-20 - Rating: 5)
The name of our tech was Yanny. He was knowledgeable, fast, and polite. I am satisfied with the service he provided!

Review 109 (2022-10-10 - Rating: 5)
Yanny and Sam were very professional and communicated with me throughout the whole process! Were at my house quickly after I called.

Review 110 (2016-02-22 - Rating: 5)
I called Roto Rooter to come out and take a look at my main sewer line due to it backing up and possibly hydro jetting the line. I had suspected roots because thats what it was a few years ago. The technician (Derrick) wanted to ensure that was the issue so he put a camera down the line and thats what it was. He thoroughly cleaned the line to make sure this would not happen again and did a great job. He even pointed out a few other issues I had and gave recommendations on how to prevent back-ups in the future. I highly recommend Roto Rooter as they honest, helpful, and fast.

Review 111 (2020-04-26 - Rating: 5)
Beyond grateful and appreciative to Roto Rooter of Wyoming Michigan - plumbing and mitigation services!! Owner Brandon Campbell has an awesome crew and treated my family great!!!We came home around 4pm to a basement full of sewage. I was freaking out! We made one phone call to Roto Rooter. By 11pm we had a new sewage pump lift and a clean and sanitized basement - damaged contents removed, carpets out, cement and tile throughly cleaned and sanitized. The guys laid drop clothes upstairs and wrapped the stairs so as not to damage or dirtying up anything else. They were kind, professional, friendly......will now only use and recommend Roto Rooter!!

Review 112 (2016-10-11 - Rating: 5)
We always used a different company before calling Roto-Rooter. I absolutely hate spending money on things like this usually, but this time it was money well spent. Dennis was awesome! He went above and beyond to make sure we were taken care of, and the issue was resolved. If we ever have a plumbing issue again, we wont hesitate to call Roto-Rooter!!

Review 113 (2020-03-12 - Rating: 5)
Ed was great and Antonio coordinates services promptly. They were willing to work with me and be flexible with what we wanted to try to do first. They were fast and efficient.

Review 114 (2023-02-04 - Rating: 5)
They did a great job, very personable, works great together, and very helpful. I would definitely recommend them for anyhelp with water damage or plumbing!

Review 115 (2022-11-01 - Rating: 5)
Jake and Yendell were wonder. They were very professional and complete with their explanations of what needs to happen. I highly recommend this company for any of your plumbing needs.

Review 116 (2017-11-13 - Rating: 4)
Very quick and efficient service. They were within a reasonable price although they did not show any price on their website and charged a 50 dollar fee just for showing up. (Which is waived if you use their service). Overall it was a pleasant service to use and I am glad they were quick and professional.

Review 117 (2019-06-29 - Rating: 5)
Ed came right out on the hottest Saturday weve had yet and got right to work on our backed up drains, he got them unclogged in no time at all . We can take a shower and use the restroom again...Hallelujah!!! Super nice guy to work with.

Review 118 (2017-06-13 - Rating: 5)
The service tech was able to come out the same day I called. He explained everything as he went along. He cleaned up after himself. He was very professional even when my granddaughter flushed the toilet as he was cleaning the drain!

Review 119 (2021-03-17 - Rating: 5)
Called in the morning with septic concerns. They came out same day, diagnosed the issue. And made appropriate repairs in a timely manner. Wouldnt hesitate to call again with any future concerns.

Review 120 (2022-03-21 - Rating: 5)
Yandell showed up on a Sunday evening to my cat getting stuck inside the walls of my house. He came and helped to get our cat out and didnt bother charging us. Awesome guy thank you so much

Review 121 (2017-02-14 - Rating: 5)
Kitchen sink in the basement was plug. I tried Liquid Plumr, Drano, 2 kinds of drain snakes and nothing worked for me.. I Googled the Roto Rooter mans number and called him up; the lady gave me a 2 hour window for when he would arrive. he showed up on the sooner part of that window and within 45 minutes he was all done. He gave me a better price than his estimate! Thanks, George!

Review 122 (2021-11-12 - Rating: 5)
Yanni was super helpful in cleaning out my floor drain. He also gave recommendations which helped to prevent a future plumbing issue. I would call this business again.

Review 123 (2023-01-20 - Rating: 4)
They arrived quickly and we were able to work around them while they were here. Very polite and explained everything well.

Review 124 (2017-08-18 - Rating: 5)
We had a plumbing emergency while family was staying with us from out of state. Our sewer line beneath our basement floor plugged and sewage was backing up through all the drains in the basement. Phone calls were made to a couple of area plumbing companies (due to referrals), but they either did not return our call or couldnt schedule a service call for two days! I remembered Roto-Rooter and gave them a call. Roto-Rooter answered my call immediately and scheduled a technician to be at our home within three hours. However, I received a call back from Roto-Rooter and they informed me that the technician would respond even sooner! Technician Matt J. responded and quickly solved our plumbing issue, putting us at ease. Not only did Matt quickly resolve the plumbing problem, he took the time to explain the issue to me and showed me on his monitor the plumbing infrastructure in our basement. A very interesting learning lesson! We will certainly call or refer Roto-Rooter again in the unfortunate event of an emergency plumbing problem. Thank you Roto-Rooter and Matt J. for your quick and thorough attention to our emergency!!

Review 125 (2022-01-21 - Rating: 5)
On time, friendly and professional service altogether. They were good with explaining what the issue was and how it got fixed. Would definitely consider for future plumbing issues.

Review 126 (2022-11-14 - Rating: 5)
Our technician Jake did a great job and went out of his way to provide helpful tips and pointers. Will be using them for all future needs.

Review 127 (2016-11-14 - Rating: 5)
Dennis was exceptional! He explained everything clearly and told me how to avoid the issue in the future. I hope we dont have another issue, but if we do, we will definitely call Dennis! :)

Review 128 (2022-05-02 - Rating: 5)
Jason was great! So helpful and answered all of my many questions as a first time home buyer. I would definitely call again.

Review 129 (2022-07-31 - Rating: 5)
Responsive. Attended to our flooding emergency on time and with a great attitudes. Called for service after hours and helped us out. Definitely recommend their service.

Review 130 (2017-04-10 - Rating: 5)
I had Roto-Rooter out 2 months ago to install a new garbage disposal. They did a wonderful job. Last week I called Roto-Rooter to install a new kitchen faucet and once again they did a great job. I would recommend Roto-Rooter for all plumbing jobs. Their customer service is excellent.

Review 131 (2023-06-12 - Rating: 5)
Yanny from Roto Rooter did a fantastic job! Gave me a list of options for faucets and installed quickly and well!

Review 132 (2016-11-10 - Rating: 5)
I was very happy and impressed with how great the customer service was on the phone when I had called and also with all 3 plumbers that I had to interact with at my residence! (Jeff, Jason, and Greg) They were all very professional and knowledgable!

Review 133 (2022-08-13 - Rating: 5)
Great service. Very kind and considerate and did an awesome job. Ask for Yanny, he’s great and deserves both a raise and a bonus!

Review 134 (2016-02-06 - Rating: 5)
Called due to clogged kitchen sink. Nate asked if there was anything else i needed. I told him I needed taller toilets. He installed two the same day. So happy to have those crossed off my to do list.

Review 135 (2016-12-28 - Rating: 5)
Dan Updyke really explained my drain problems all the way and encouraged me to make the proper repairs to avoid further problems down the road, He repaired my elderly mothers toilet and pipe drain, such a professional young man and very quick!! I will call only rotor rooter again, because of this professional man.

Review 136 (2022-02-24 - Rating: 5)
Yandel was very professional and worked quickly in order to get the job done without being too late. Will definitely recommend!

Review 137 (2022-05-07 - Rating: 5)
Very fast, responsive and professional. Gave several options for how to go about the repair and helped us come to a decision that was best for us. Fast and friendly

Review 138 (2019-07-28 - Rating: 5)
Great service and expertise. Tate H. was fast arriving and knew his stuff immediately. Problem solved with kitchen sink clog and under-the-sink plumbing put back together in a short amount of time.

Review 139 (2017-10-16 - Rating: 5)
We had a clogged drain in the garage and they did a great job unclogging it, explaining preventative maintenance so we can prevent a clog in the future. Plus, they were friendly, and made me laugh with their plumbing stories.

Review 140 (2022-07-11 - Rating: 5)
Jake was very helpful and answered our questions. He really took the time to explain and educate us on how to prevent future mishaps.Thank you Jake and Roto-Rooter!

Review 141 (2022-06-15 - Rating: 5)
Brandon Jr. and Yandell were good technicians, they went through every step to make installation process go smoothly and help me understand the service.

Review 142 (2017-01-10 - Rating: 5)
So pleased to get same day service! Our technician was very knowledgeable and answered all of our questions from start to finish! Everything was cleaned up as if nothing had ever happened!

Review 143 (2022-04-05 - Rating: 5)
Just before spring break we are getting ready to leave when I noticed the basement drain wasnt keeping up to the sump pumps, so I called the service professor for their $99 anytime drain cleaning, they came out the next day and told me they could handle it, so it took him over 15 minutes to remove the drain plug from the tree, and then he proceeded to snake it with his smaller drain cleaning machine, at first he found a few roots and then proceeded down the pipeline and said it couldnt go any further, so 40 some feet out he had caused a large plug of the roots, and could not get past it, he had me turn on my faucets and flush my toilets to see if that would help push it, all it did was flood the basement from the floor drain more and more, at that point the service professor called his head guy who came over with the camera, and said that my pipes or probably collapsing and that I would need a new line put out to the street, he gave me estimates that went from $15,000 to17,000 and even up to $30,000 to remove my driveway to put in new pipe, this would not include my new driveway which they would have to remove, and I was getting ready to leave town the next morning, so the service professor left me with a clogged pipe unable to flush or use any water in the house and give me that price and said call us back when you make up your mind tomorrow or so. I contacted my friend who said you better get a second opinion, I have used Roto-Rooter about 10 years ago and it was a quick simple drain cleaning so I called them up again, and they were there within 25 minutes, and for a decent price he was able to use his drain cleaning auger, which was twice the size of the service professor, and blow right through the big ball of roots 40 feet out that the service professor left, then he inspected it with a camera and showed me that my pipes were not collapsing or in bad condition for an 80-year-old house, he said I could easily get 20 more years out of these pipes, LOL I wont be here in 20 years, so he suggested jetting it also, which is a great idea and it was clean as a whistle when he was done, they cleaned up their entire mess, unlike the service professor, and I was able to easily make a payment to them and proceed with our spring vacation the guys name where I believe it was Yandel and Brandon Jr, these guys are great very thankful for Roto-Rooter you guys are master plumbers, I will highly recommend you to everybody, thank you again Roto-Rooter man, sincerely Michael McGarry, Grand rapids Michigan...😁

Review 144 (2021-04-12 - Rating: 5)
Matt was very respectful and made sure we knew exactly what he was doing and why. He was informative and professional and we would highly recommend!

Review 145 (2022-12-02 - Rating: 5)
Yanny came and redirected and installed an updated gas line and shutoff valve to our oven and installed. Fast and efficient service.

Review 146 (2021-12-15 - Rating: 5)
Best quality & professional work Ive seen yet. Great attitude & got the job done. I would rate the two gentlemen that came out over 100%

Review 147 (2023-04-16 - Rating: 5)
Yanny was very friendly and knowledgeable and completed the job quickly. Grateful for the quick response during an emergency situation.

Review 148 (2021-11-22 - Rating: 5)
Sam did an amazing job and was very attentive , efficient , and explained the whole process from Beginning to end. Would definitely work with you guys again!

Review 149 (2022-07-30 - Rating: 4)
Was able to come in on a Saturday and replace a damaged main waterline shutoff. Was a quick repair but they had the right tools for the job.

Review 150 (2022-07-27 - Rating: 5)
Had a nice Phenomenal experience with Yandell! Very professional and experienced!! Glad I chose to go with Roto-Rooter.

Review 151 (2022-11-13 - Rating: 5)
Yandell and Jake came out to do the repair on a Sunday. They were quick and efficient and it’s been fixed. Thanks!

Review 152 (2022-09-21 - Rating: 5)
Jake and Justin did a really great job! They explained things as they went along through the process. Much appreciated!

Review 153 (2023-02-06 - Rating: 5)
Yanny did an amazing job fixing our water line and other plumbing issues. Definitely would recommend!

Review 154 (2019-06-18 - Rating: 4)
Kasey was very professional and a nice guy. Took care of the issue efficiently. Price was a little more than expected.

Review 155 (2022-04-20 - Rating: 5)
They were professional, polite, and prompt. They also were very good with my dog and her constant need to be in the way.

Review 156 (2022-01-12 - Rating: 5)
I called that morning and technician was at my home at 2:00! Had a back up and he solved the problem and gave me options. Very quick and knowledgeable

Review 157 (2022-07-16 - Rating: 5)
Quick response time with same day service on a Saturday. Awesome! Friendly, courteous and professional. Would recommend.

Review 158 (2022-04-18 - Rating: 5)
Great service, very friendly and trustworthy on the diagnosis and required work. Highly recommend Roto-Rooter out of Hudsonville!

Review 159 (2022-04-09 - Rating: 5)
I had Yanny out to replace a sudden broken water heater. He was timely, informative, and all around great to work with.

Review 160 (2022-10-03 - Rating: 5)
Jake was the professional service technician who did an outstanding , quick, thorough, neat and successful repair. Highly recommend Jake.👍👍

Review 161 (2023-04-09 - Rating: 5)
Yanny was very professional, courteous, and did quick work with an unorthodox faucet removal.

Review 162 (2017-09-14 - Rating: 5)
Second time I have used Rotorooter. Both times they were great. Plumber was very informative and went above and beyond explaining things to me.

Review 163 (2022-04-14 - Rating: 5)
The three gentlemen who came (sorry can’t recall all your names!) were friendly, professional, knowledgeable, and helpful. Hoping their root-annihilation works!

Review 164 (2018-12-07 - Rating: 5)
Technician was professional and efficient. They came out same day on Saturday and resolved our issue. Good job!

Review 165 (2021-10-23 - Rating: 5)
They guys came out very quickly even though it was a Saturday night and did a great job on the repair. Two thumbs up!!

Review 166 (2019-05-28 - Rating: 5)
Service appointment setup and confirmation was easily and professionally handled. Technician arrived on time and cleaned the clogged drain quickly and neatly.

Review 167 (2023-01-06 - Rating: 5)
Yanny was prompt and patient and fast. He clearly explained things. He was so helpful. Thank you!

Review 168 (2022-04-19 - Rating: 5)
Sam was knowledgeable and professional. Did a great job on new water heater installation.

Review 169 (2022-08-26 - Rating: 5)
Yanny was prompt and offered several options for repair. He was professional and courteous. Id recommend yanny for service.

Review 170 (2016-06-03 - Rating: 5)
This Company is the best. They worked together as a team to get the job done quickly and very efficient. Highly recommend these guys!

Review 171 (2021-11-26 - Rating: 5)
Sam helped out with the latest issue we had. He was super friendly and helpful like everyone we have had come out from RotoRooter.

Review 172 (2022-09-26 - Rating: 5)
Jake was on time, prompt, knowledgeable, and polite. Done in 30 minutes. Highly recommend.

Review 173 (2021-07-12 - Rating: 5)
Great service. Great communication. Awesome work. I will use them again and I would recommend them. Chris was great!

Review 174 (2023-04-08 - Rating: 5)
Yanny was extremely professional and courteous. I highly recommend his expertise in plumbing.

Review 175 (2021-12-01 - Rating: 5)
Had a nasty un-snakeable clog.. they took care of me and waived the inspection fee as well as reduced the price when things went smoothly for them.