Roto-Rooter Plumbing & Water Cleanup

Located in Grand rapids, Michigan

Address: 1345 Monroe Ave NW UNIT 301, Grand Rapids, MI 49505, United States

Phone: +1 616-226-1017

Rating: 4.6

Services

On-site services
Repair services
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-05 - Rating: 5)
Dillon and Garrett were amazing! We had a huge unexpected project right after buying a house. They were so nice, understanding, friendly and helped explain everything to us! They came out on Black Friday to give us an estimate and by Monday they were working. They came back for 3 days until it got fixed. The dispatcher was also super friendly and helpful! It was a great experience for what we were going through. I will definitely call them the next time we need someone! I would recommend them in a heartbeat!

Review 2 (2024-07-26 - Rating: 5)
A few things went wrong so it took a couple extra days than planned but they (Especially Dillon) were super informative about everything and beyond nice! They made sure we wouldnt have to go without water overnight and were here 1st thing in the morning to get back to work!! I definitely recommend these guys over every other place!!

Review 3 (2024-07-22 - Rating: 5)
Great quick service. Had a clogged drain that nothing touched. Submitted a request at 12:30am and was called at 8am by the dispatcher. Service team showed up. Right at 12:30. Explained the steps I had taken that failed and was explained the steps they would try to free the clog. Went ahead with the service and in 10 min it was done and cleaning up. Great job goes to Dominic, keep up the great work.

Review 4 (2024-07-05 - Rating: 5)
David and Dillan were very professional and helpful. They did an amazing job and explained everything to me and showed me what was going on. They were pro active letting me know of any issues I could possible encounter in the future! I loved there sense of humor and how friendly they were. They definitely made a bad situation more bearable! I would recommend the two of them to anyone for their plumbing needs and I would definitely ask for them in the future. Thanks again guys. Everything is working great!!

Review 5 (2024-08-13 - Rating: 5)
Quick and honest, beyond fair pricing and they appreciate their return customers. Dillon and Garrett were efficient friendly and made sure I knew exactly what was going on with the fix. Happy to keep my business with Roto-Rooter

Review 6 (2024-09-24 - Rating: 5)
David from the Clay ave. office in Grand Rapids showed up to snake our bath tub drain. when I called they said it would be between 1pm and 4pm, then I got a call that said they had a technician available and David showed up at 11:50am and 20 minutes my bath tub drain is as good as new and David explained everything and also told me how far down it was...over 20 feet. he cleaned up and was super nice. Would definitely recomend Roto Rooter.

Review 7 (2024-11-11 - Rating: 5)
Came out immediately and took their time to make sure everything was fixed before they left. I am a new home owner and glad I picked them to help me out! Listened and also gave advise. Will use again!

Review 8 (2024-08-27 - Rating: 5)
Damien was very kind and knowledgeable. He gave us several options on how to handle our drain back-up issues. We are very appreciative of his expertise!

Review 9 (2024-07-28 - Rating: 5)
We were able to schedule a service, meet with our plumber and have our backed up pipe fixed all in one day. Great choice for someone who doesnt have time to call around or wait days for service.

Review 10 (2024-08-29 - Rating: 5)
Garett did an amazing job! Super friendly, on time, and followed up completely. He fixed the issue and I will definitely be using Roto-Rooter again when needed!

Review 11 (2024-05-10 - Rating: 5)
Roto-Rooter Plumbing sent me the most amazing and polite professional today to save me from a totally stopped up bathroom sink. His name is Dominic and he worked very hard and was successful in clearing the blockage. It was not an easy task!! Many thanks to this nice gentleman for helping me today!!! Thank you, Dominic!!

Review 12 (2024-10-04 - Rating: 5)
The service we received from Roto-Rooter was quick, efficient & pleasant to work with. Thank you, David!

Review 13 (2024-06-14 - Rating: 5)
Garrett and his co-worker were knowledgeable and helpful! They found the problem and resolved it quickly! They also gave me quotes for possible future adjustments I may want to make.

Review 14 (2023-02-23 - Rating: 5)
So thankful! My bathroom sink wasnt draining, and my own attempts to clear the clog failed. I called Roto-Rooter and they got a qualified professional to me in LESS THAN 24 HOURS- and it wasnt even a bad or dangerous leak, just a minor inconvenience that they took seriously.Everyone, and I mean everyone, I interacted with was kind, professional, and knew what they were doing. Jenny got my concern out to George right away, and he called me back to set up a technician appointment not even 20 minutes later. At the appointment, Jason called ahead to share his ETA, was here promptly, and was finished in a full hour less than the planned time frame because he was so knowledgeable and proficient. He was even happy to let my dog be his helper. Jason had all the necessary tools on hand and examined the drain lines in my basement just to be sure he took the right care with my 100+ year old house. After the fix was completed, he left me with some remedies to help keep my drains clear, and a 30 day window to call back in case something goes awry in the meantime -- really dont see that happening with how thorough the job was completed, but very good to know!I know if anything like this arises again, Rotor-Rooter Plumbing will be my first and only call.

Review 15 (2022-07-06 - Rating: 5)
Its an absolute pleasure to leave a great review for Jason from Roto-Rooter. I called this morning and he came out promptly today to diagnose a water leak and drain back-up in my basement, which happened only a week after moving into my new home. He was professional and courteous. He cared not only about the job, but also took extra steps to make sure my floors stayed clean during his entire time in my home and arguably left my bathroom floor in a better condition than it was when he arrived. He thoroughly educated me on the plumbing issues I had and didnt seem at all bothered by my many questions. I felt he was truly honest and totally trustworthy. The total price I paid today was very reasonable for the work he did. Although I hope I never do, if I ever have another plumbing issue, I wont hesitate to specifically request his help again.

Review 16 (2024-07-05 - Rating: 5)
David and Dillon at the Grand Rapids location were extremely friendly and knowledgeable when stopping out. Thanks for being approachable and for helping me out today.

Review 17 (2024-08-31 - Rating: 5)
I was very thankful for Danielle coming in speedy observation what the problem was and fixing itIn a very timely manner

Review 18 (2023-01-03 - Rating: 5)
Quick turnaround with scheduling on straight-time with Customer Service. Technician diagnosed drain issue promptly and developed a solution for clearing of roots within drain line. Technician provided detailed explanation of solution. Technician acted professionally and treated my home with respect while on site for service. Pricing and payment options were clearly discussed prior to any work being performed.I would absolutely recommend this company for your emergency needs

Review 19 (2022-10-06 - Rating: 5)
Highly recommend Roto-Rooted. Not only did a technician arrive within 2 hours of my call, he provided an upfront and honest assessment. Had the sewer line Jetted and everything draining perfect within 4 hours of my initial call. Both employees were profession and we had very little post-service clean up. GREAT SERVICE!

Review 20 (2022-11-29 - Rating: 5)
Had a clogged drain on a Sunday night of a holiday weekend. Roto Rooter was able to send a technician out early Monday morning. Jason was very professional and kind. He helped move items that were blocking his work area and did not try to overcharge me by suggesting services that I did not need. He was quick, answered all my many questions, and cleaned the area before leaving.

Review 21 (2024-06-14 - Rating: 5)
We cannot begin to express our gratitude for Jacob and the amazing job that he did in our home. So professional and easy to work with!

Review 22 (2022-11-01 - Rating: 5)
I have never used Roto-Router before, but had an emergency situation with the main drain line from the house to the city system. The technician, David Munoz was prompt in responding and did a great job. He even explained the process as he worked and was very personable and professional.

Review 23 (2018-11-19 - Rating: 5)
The experience was great from start to finish. Tiffany in the office called at exactly 8 am like I was told she would, got me in the earliest time slot and scheduled. Shortly after, she connected with me again to let me know she could get me earlier, great! The technician, Greg, was very kind, prompt, and accommodating. He spoke to my home warranty several times as requested and was very helpful. Quick fix and cleaned up nicely. I would definitely utilize this company again (although I hope I dont have to :) )

Review 24 (2023-03-27 - Rating: 5)
Top to bottom, this company was incredible. We spoke with someone last night , Yani, who was on call for the weekend; he assessed our situation and talked us through options that might need to be explored so we had a price point going into the normal workday hours. When I called at 8am, Diana was absolutely incredible (listening to my sleep-deprived attempts to discuss the history of our home and our situation) while talking us through the next steps (being contacted by a dispatcher and having service between 2-4). Jordan called shortly before 2 and advised he could have someone here within half an hour - down to the minute, Jason arrived and was an answer to prayer. As two new first-time-homeowners, we had no idea what to do about our basement taking on water; Jason explained everything as he was doing it and made sure we were aware of price points as we went along, and explained everything to us in a way we could understand. I told him before he left, he spoke like a dad; I felt comfortable with how he engaged with us and made sure we were informed every step of the way - and was honest about temporary fixes versus long term repairs we’d need to make down the road. I cannot express our gratitude for him and the company…we still have some clean up to do from the rain in the basement, but he cleaned our floor drain like a champ (literally snaking and pulling roots out of the ground)! Thank you Yani, Diana, Jordan and a Jason! We are so grateful! -Matt and Ashley Haan

Review 25 (2019-09-16 - Rating: 5)
We were extremely pleased with our experience with Rotor-Rooter. Steve arrived on time with a very professional and friendly attitude. He did the necessary work in a timely manner and the price came in a little under his original quote. Very reasonable. We would definitely like to hire Steve (898) and Roto-Rooter for any plumbing issues in the future.

Review 26 (2016-10-28 - Rating: 5)
My recent experience with Roto-Rooter was exceptional! Nate, Jason, and Jeff were amazing technicians!! They were the people I had the most contact with during my various service calls. They were thorough in their work, efficient, and they explained everything very well. Nate diagnosed the problem quickly; and addressed it quickly! Jeff followed up for further assessments over the next couple of days and did a great job. Everyone was very professional and personable. They were clearly experts in their jobs and provided me with the best service! I also felt that the cost was reasonable, and they were willing to work with me when we discovered that my insurance would not cover the cost of the repairs. I have already recommended Roto-Rooter to people I know; and, if I ever need services like this again, I will definitely contact them!!

Review 27 (2024-03-28 - Rating: 5)
Will definitely use Roto-Rooter again. They came out same day within a couple hours. Fixed issue right away. Would highly recommend them

Review 28 (2019-06-27 - Rating: 5)
Very pleased with our experience with Roto-Rooter. We contacted them through the website to schedule a new toilet install and received a return phone call from the office within an hour. Tiffany in the office was very professional, efficient and answered all our questions. On the day of service, Tate arrived promptly and was very professional and friendly. He was knowledgable and gave us confidence that he knew what he was doing. The entire install took him less than an hour, and he left the room cleaner than it was before. He took away our old toilet to be disposed of, as well as all the packaging from the new toilet. While the total price ended up being a little higher than we thought it would be, the service was excellent. We would definitely call Roto-Rooter again for future plumbing needs.

Review 29 (2020-10-21 - Rating: 5)
I had a leaking water heater which was causing some issues for us. Our technician was polite, courteous, and extremely helpful in all questions. His work was top notch from what I can see and while this kind of thing is always more expensive than you plan on, we are very happy with the service provided. Thank you Roto-Rooter for coming to the rescue!

Review 30 (2020-04-23 - Rating: 5)
Our service plumber did an outstanding job this morning. Right away he asked questions as to what the issue was and gained as much information before starting the job. He was very polite and professional at the same time. When he was finished not only did he take the time to show me the cause but provided tools and suggestions for preventative Maintenance. Thank you Roto Rooter. I will definitely recommend to friends and family.

Review 31 (2019-08-13 - Rating: 5)
We had a big clog in both our main drain, as well as a floor drain. Our service tech, George, worked through all this and did an excellent job! I appreciated his professionalism and the advice he gave on how to keep the drain pipes clean. I would highly recommend this company!John DuimstraGrand Rapids, MI

Review 32 (2020-10-16 - Rating: 5)
After using the garbage disposal, we discovered we created a clog further down the line which caused backups in multiple drains. We needed someone who could help fix the problem right away. Roto-Rooter had availability within just a couple hours. Justin and Brandon showed up on time and finished the job quickly. There was great communication about what they were doing and helped us understand why we were having the issue and what can to be done to prevent the issue long term.

Review 33 (2015-09-12 - Rating: 5)
Weve used Roto-Rooter several times in the last year and have been very impressed each time. Every technician weve had out has been very helpful and courteous. I never felt pressured into servicing anything beyond what we called them for. They even came within hours the one time when we had another plumber mess up a job and leave us without a washer to use. We will continue to use them for any plumbing issues in the future and would highly recommend them to anyone else.

Review 34 (2023-02-20 - Rating: 5)
Jason, our technician, was extremely professional and courteous. He took extra time to explain the cause of our drainage clog issue not to mention he solved the issue quickly. Oh, not to forget that he arrived prior to the scheduled time. Easily 5 stars

Review 35 (2016-08-13 - Rating: 5)
I was really impressed on how quickly someone was able to come by to give a quote and then do the installation. I had a new fridge delivered on Thursday and called Roto-Rooter that night to see if I could set up a service to have a water line set up for the fridge. Levi, the plumber, was able to come by Friday evening to give a free quote and he was able to do the installation on Saturday. The plumber was very professional and did a great job. The water pressure is extremely good in comparison to the saddle valve we had set up with the old fridge. The shut off he put in is also a lot quicker and better then the one that our saddle valve had. I definitely know who Im calling the next time I need any form of plumbing done.

Review 36 (2016-02-12 - Rating: 4)
Our kitchen sink wouldnt drain, and after trying everything we could, we called Roto-Rooter. They were able to send someone out the next day to look at our sink. The communication from their office was great, and they arrived at the beginning of the time frame, rather than at the end of the two hour window. They were able to work on the sink and get it draining. I do think their price for snaking the drain was high, but I was glad to get it taken care of ASAP.

Review 37 (2018-07-03 - Rating: 5)
Last week we had water leaking through the basement ceiling so I called Roto-Rooter because of the positive reviews. Even before Matt-the plumber-was scheduled to come Leo-the supervisor-stopped by to assess the situation and came back again later to see how much needed to be done to dry things out.Matt came earlier than I expected and quickly figured out the problem and quoted a price. It took much longer than he expected because the very old pipes wouldnt come apart, they had to be cut out. I was very pleased that even with the extra effort it took the whole thing was done in 2 1/2 hours. I was pleasantly surprised that there was no extra charge for the extra time it took.Both Matt and Leo were very professional and polite. And I appreciate that they were friendly and gentle with my very pregnant dog.I would have written this review sooner but weve been very busy with 9 newborn puppies in the house !I will absolutely recommend Roto-Rooter and I will certainly call them again if I have a need for plumbing services.

Review 38 (2022-06-02 - Rating: 5)
I called Roto Rooter this morning. They were able to send someone out right away. Brandon and his associate arrived as promised. They did a professional job in a timely manner. They cleaned up the areas where they worked. Brandon also contacted the City of GR as part of the problem was their clogged sewer lines. The City sent someone right away and they are still working on clearing their lines. All in all, a bad situation was soon resolved to my satisfaction. Thank you Roto Rooter and Brandon and associate

Review 39 (2020-03-13 - Rating: 5)
Tate services our sewer line. From the start I’m impressed with his professionalism. He called to let me know when he was on the road and when I could expect him. He has great knowledge and provided me with many options for service.He was caring and thoughtful of our space, making sure that it was as clean as when he arrived. I will definitely recommend them in the future.

Review 40 (2020-07-30 - Rating: 5)
Sam Liberski was our technician and he and his crew did an awesome job for us. They were polite and professional all the way. They left our house perfectly clean and we could not have asked for better customer service. We would highly recommend Roto Rooter of Grand Rapids!!

Review 41 (2022-08-29 - Rating: 5)
Jason was very professional and helpful. He explained everything thoroughly and gave us tips to prevent blockage from happening in the future. I called and within an hour he was at my home fixing the issue. Great service and professional.

Review 42 (2024-04-05 - Rating: 5)
Kind and professional service. We had a backup due to roots growing into our pipes. Dominic got the problem resolved quickly!

Review 43 (2012-08-22 - Rating: 5)
The service was great. A technician showed up less than two hours after I called with a drain backup. The technician was very pleasant and explained everything very well. He had to dig to get to the tank cover and although it was very hot he completed the job in a very timely matter. I would definitely call Roto-Rooter again.

Review 44 (2024-05-04 - Rating: 5)
Jacob, our technician explained what he was going to do and afterward explained what he found. Service performed and I am satisfied with his work.

Review 45 (2020-05-20 - Rating: 5)
Steve , our tech, came on time and got right to work! Very pleasant , neatly dressed, and knew exactly what to do. He installed a new sump pump and got our problem solved. Before he left he asked us if we had any questions!! If we have a problem again, we will definitely call Roto Rooter!!Thank you for the prompt service! Less than 4 hours after I first called and we were all taken care of! Even though he was soaking wet when he got done, he had a big smile!! Jan Winchel and Cheryl Miller

Review 46 (2013-10-09 - Rating: 5)
I live outside of Grand Rapids and we had an issue with a leak in our PVC in the basement. Called Roto-Rooter, who were recommended by a family member, and a plumber named Dennis came out the same day. He was extremely friendly and professional, looked at the issue and immediately provided the most cost effective and efficient solution. The entire visit took less than 30 minutes and I was very pleased with the service.Thank you!Dan

Review 47 (2023-01-08 - Rating: 5)
Brandon was awesome! Though the repair was more extensive than what either of us anticipated, he was so on it.He actually stopped a pipe leak with his hand. He also went above and beyond in cleaning the mess in my basement. He is a commendable young man.

Review 48 (2016-04-22 - Rating: 5)
Roto-Rooter did a great job! Called in the morning & they were here in the afternoon. Nate was fast & friendly and had the drain cleared in no time. Will definitely call on them again for any future needs & refer my family/friends. Thank you

Review 49 (2020-07-07 - Rating: 5)
Had called to get the outdoor spigot replaced because the pipes blew last winter. My own mistake. But I called Roto-Rooter, and they got me on the scheduled within the week. Steve and Antonio were a good team. Very professional in deliverance of service. The work was done well and in a timely manner. I will definatley call again when I need another repair.

Review 50 (2023-03-28 - Rating: 5)
Very satisfied with the service provided. Technician (Jason) covered my options and walked me through the process. Even showed me camera footage of my drain pipes when he was done. Would recommend

Review 51 (2017-01-17 - Rating: 5)
We had a mess when the streets sewer backed up into our laundry room, but Roto Rooter did a great job taking care of the problem. They came within a couple hours of me calling and cleared the line, set up the drying equipment and came back the next day to clean, all professionally and efficiently done. Would gladly recommend service to anyone!

Review 52 (2018-10-08 - Rating: 5)
I called on a Sunday, thinking that Id be able to make an appointment for a future date. We didnt have an emergency-- just a problem that would need to be addressed in the near future. The lady on the phone paged the person on call anyway (just to be sure) and had him discuss with us. He agreed that we could wait on it until the week day so that we didnt get charged the off hours/emergency/weekend rate. The very next day at 8AM on-the-dot I received a call to schedule an appointment for the SAME DAY! I scheduled for 2PM to 4PM, and the technician showed up at 2PM. He was very helpful. Really happy with how quick the turnaround was!

Review 53 (2020-02-24 - Rating: 5)
Couldn’t be happier with the prevention work Steve and Greg have done for us! They’re extremely friendly, hard working, punctual and the communication was impeccable to say the least! They’re problem solving skills were more than impressive when dealing with the unexpected issues that arose and outcome was much better than I expected! Thank you Roto-Rooter and most importantly Steve and Greg for all your hard work!

Review 54 (2019-10-08 - Rating: 5)
I live on a very tree lined street and have had continual problems with water backing up due to clogged drains over the year. I had the water jet in May 2018 and was put on a list for followup to make sure the drains are staying open. I received a call for a followup on my drains--did I want to have someone come and check -- I said YES. The initial service was performed by a great tech who explained what was being done and showed me the pictures of the before and after. Casey was the tech on this visit and provided excellent service. He showed me what he was doing and what he suggested needed to be completed. This is money well spent to keep water flowing . I suggest this to many neighbors to help avoid any unfortunate backups. Thank you Rotor Rooter

Review 55 (2020-03-28 - Rating: 5)
Steve and Justin did excellent work. They worked together to problem solve. They looked at different options, called other colleagues to figure out how to fix our problem. They took the time to show us what was wrong, what our options are and cost estimates. They explained the problem in a way I could understand. Steve made sure the excavator was clear on the situation and made sure he was available. I called Rocko and got an appointment promptly with the excavator. I am very happy with this process so far. Justin and Steve are excellent at what they do.

Review 56 (2016-08-06 - Rating: 5)
I have used them twice in the last year. This review is for Brandon. He cleared my blocked drain pretty quickly but kept going to make sure my 100 year old drains were clear all the way to the main. He was really good at explaining what he was doing and potential issues I might have going forward. He seemed knowledgeable and thorough. I would definitely use Brandon again

Review 57 (2014-01-20 - Rating: 5)
The gentleman who answered the service call was very pleasant and professional. He called ahead of arriving and was on time. We have a very long drain line and he was able to get it open and cleaned in about 15 minutes. While he worked, he gave me some good advice on keeping the line open.I will call Roto-Rooter again the next time I need any plumbing service.

Review 58 (2013-02-19 - Rating: 5)
I called the main office just before, 5PM on a Monday, and Nathan was at my house by 6:15. He was very professional and took care of our issue within 45 minutes. I would absolutely reccommend these guys again! I was very impressed with him, one of the best plumbers in Grand Rapids!

Review 59 (2017-03-14 - Rating: 5)
My wife Amanda called the Roto-Rooter of Kentwood, MI. We had a garbage disposal that was leaking along with a pipe. An appointment was made for the next day and we couldnt be happier. Dennis and Nate came out, addressed the issue, pointed out some problems we hadnt even noticed. They gave us a great rate, completed the job in a timely fashion, and they were incredibly diligent and helpful. They take great pride in their job as evident from the new faucets/baskets we had installed....they even made sure the names on the baskets faced the same direction. They definitely pay attention to detail and care about the customer. Highly recommend!!

Review 60 (2023-02-01 - Rating: 5)
I called Roto-Rooter because I suspected the funny noise my kitchen drain was making was the warning sign of a clogged drain. Even though it was not yet an emergency like the last time they came to my rescue, someone was here in less than an hour. Upon inspection my suspicion was confirmed. My kitchen drain was cleared and I avoided the inconvenience of standing water in my kitchen sink. Thank you, Roto-Rooter.

Review 61 (2015-10-01 - Rating: 5)
Dennis came in and gave me a quote to fix our clogged sewer drain on the same day I called. He got the job done quickly and within 20 minutes my drains were back to optimal flow with no more backups. A little bit pricey but the convenience of their same day service made it well worth it. Thanks!

Review 62 (2020-03-26 - Rating: 5)
Our technician was professional, neat and friendly. We discussed the services he was there to provide and the price before he began his work. Given the current climate, he was respectful of distancing and conscious of surfaces he was interacting with. Overall it was a good experience and we would contract services again.

Review 63 (2020-06-04 - Rating: 5)
We needed our vacuum breaker on our sprinkler system replaced, and Steve (898) went above and beyond for us. He worked in the heat, doing what needed to be done. When the job was complete, he went the extra mile and walked us through where our shutoff valves were, as we just purchased the home two weeks ago. Roto Rooter came as a personal recommendation to us, and we will be recommending them in the future.

Review 64 (2012-08-08 - Rating: 5)
Our house is 15 yrs old. Our kitchen drain was plugged for only the second time over those 15 years. I called Roto-Rooter GR both times. George, the technician, came both times. He provided great service with a smile. Also, I was impressed with how quick they were willing to respond. They first said George would be here within 30 minutes. That was too quick, so they were willing to come at any time we asked. We requested a specific time and they came then. Great, great service. Thanks.

Review 65 (2013-12-10 - Rating: 5)
I was very impressed with their ability to work around my work schedule. Dennis replaced all the water lines in my home and was so knowledgable and informative. He took time to show me different issues that I was not aware was a problem. He was extremely great with my dogs and I was pleased with the amount of time it took to complete the repairs. Overall, I will definitely not go with any other company for my plumbing problems!! I highly recommend the qualified staff to solve any plumbing problems you encounter.

Review 66 (2024-04-01 - Rating: 5)
I called today they got me in within the next hour. Also the guy that came out was very nice and honest. I highly recommend this place

Review 67 (2013-03-06 - Rating: 5)
Found myself with a huge problem, that being well you know,... stuff backing up in the basement. Got online and made an appointment for today 3/6/2013. George, the technician called prior to showing up at the door, arrived promptly on time and ready to tackle the problem. He sent the video camera down quickly finding the blockage 130 feet out into the front yard. He explained the tools he had, the limits of them and all options in detail that he had at his disposal of fixing the problem which allowed me to make the best choice of how I wanted him to proceed. With his suggestion for what to try, and within a few minutes time the blockage was well on its way to the treatment facility! George also took the time to reinspect the pipe and locating it out in the yard so that I knew where the blockage was located and he measured the depth. It was found to have a dip in the pipe which will with no doubt cause another blockage at some point in the future no thanks to the high efficiency toilets that havent enough water volume to push things along. Knowing this he made suggestions as to what could be done to help prevent any further issues other than spending $10,000 in excavating to level out the dip that is likely nothing more than a result of 25 years of dirt settling. So in the end I highly recommend Roto-Rooter Plumbing and Drain services of grand Rapids, MI. for excellent service and thanks to George (the technician or plumber) for taking the time to explain in detail all available options available to solve the issue. These guys rock! Will definitely call them again when needed in the future!-Ken

Review 68 (2016-09-25 - Rating: 5)
These Guys were great. Very professional. Fast response. When you are having a sewer back up and it is coming out all over you basement, yuck!They came fast, were very thoughtful and kind. My wife and I were freaking out at the smell and mess. It was a Sunday of course and we were really worried about not being able to get help.They arrived and within a hour we were back in shape. They even sent a camera down the sewer line and we could see that the line after 50 years was in great shape. Best money I ever spent. No only was the problem fixed but I now know that my sewer line in not ready to fail or collapse.I know a lot of folks who have had their main line collapse, crack or break and it coat them, thousands of dollars to have the yard tore up and the pipe replaced all the way to the road and no the city is not responsible to replace that pipe. Now I do not have to worry.I would highly recommend to anyone. Great job Roto-Rooter.

Review 69 (2022-09-26 - Rating: 5)
Great same day service! First time calling these guys and I’ve very happy I did. They were able to get the roots cleared out of my sewer line a lot quicker than I expected and they were honest with me about my options and the situation.

Review 70 (2017-03-08 - Rating: 5)
Promptly returned my emergency call and scheduled service the next morning on a flooded basement. Plumber Aaron that responded was extremely polite, professional and explained the process to its entirety. Very pleased with the quality of care and customer service. I would highly recommend this company for all plumbing needs.

Review 71 (2016-11-03 - Rating: 5)
My single handle shower faucet was coming away from the tile wall and I knew I needed to get this taken care of. Chris came out first thing Monday morning and gave me an estimate and told me what the best way to take care of the problem would be. He came back the next morning with everything needed for the job. He was on time and he took less time to finish than he had quoted. I needed an access panel put in behind the shower wall and he told me an access door would run about $30 from Lowes. He threw it in at no charge. He did an amazing job! Im talking he soddered new copper fittings and he used fresh caulk as an extra sealant. He also made sure to bracket and screw in the new fixtures The new shower fixtures look great and are tightly sealed. Theyll last at least 20 years. He even fixed my loose sink water faucet handle for free. He also noticed a sewage drain cap in my driveway that had sunk in and could have caused major issues in the future. He replaced it for free as well. He answered all my questions and concerns. I would normally be upset at spending money on a home repair item like this, but I actually feel really good about it. I definitely feel like Chris cared and he took care of all issues I needed. I would highly recommend him and Roto-Rooter to anyone if they want a job done right.

Review 72 (2013-02-01 - Rating: 5)
I couldnt be happier or more satisfied with the service I received today from Roto-Rooter of Grand Rapids. Nate, was super professional, knowledgeable, and all around great. I was told the price options before I was even off the phone. Nate had the problem solved and gave me helpful tips to avoid a future dilemma. What a deal! That is quick, efficient, and friendly service at its best

Review 73 (2016-02-09 - Rating: 5)
I would absolutely recommend Roto-Rooters to anyone in need of help with a plumbing problem. I called on a Saturday night and someone was at my house within an hour. He was so helpful, involved me in what was happening, and was over all very thorough. I am grateful for their help and I would call them again.

Review 74 (2019-11-13 - Rating: 5)
THANK YOU! I appreciate how quick and efficient this company was in restoring my basement and installing my new water heater. No one ever left me hanging, there was always direct contact, and the response time was incredible. I will definitely recommend and work with this company again if needed. Thank you Jeff and Matt for all your help during this stressful time.

Review 75 (2015-11-07 - Rating: 5)
I called at midnight for a backed up sink that was leaking in my basement. Had the nicest operator, a nice guy call back within 2 minutes and the nicest serviceman, Derek, at my house within 40 minutes. It was a quick fix and a very reasonable price for the time of night. I will NEVER use any other service for plumbing again. BEST BAD EXPERIENCE EVER!!!

Review 76 (2020-02-20 - Rating: 5)
Service was provided efficiently and flexible to work ahead of schedule. The serviceman was very thorough of his work and informed me of additional services to keep my plumbing lasting longer for ease of mind. I would absolutely recommend Roto-Rooter Plumming for fast, reliable service

Review 77 (2013-07-18 - Rating: 5)
We were in the process of getting our house ready to sell and needed to reroute the drainlines in the basement to satisfy the County. Rob came out the same day I called to give me an estimate and then coordinated with my schedule for the next week to have the work done. True to their estimate, Dennis did a great job of keeping the drainline as high as possible and was friendly and professional to boot. Very impressed and will use them again if needed.

Review 78 (2016-02-14 - Rating: 5)
Nate was amazing!! Our main drain backs up all the time and he gave us helpful tips on how we can fix this problem. He worked very hard our pipe is a nightmare, cleaned up his mess, and was on time! I will always use roto-rooter and ask for Nate if he is available. Thank you again!

Review 79 (2021-07-09 - Rating: 5)
We had Roto Rooter come out to clear a French drain in our driveway that was clogged with mud and leaves from all the rain we’ve had. Jason was professional and friendly and did a great job. We would definitely call them again.

Review 80 (2016-04-06 - Rating: 5)
I was incredibly please with Roto-Rooter plumbing! I had water coming up through a drain in my basement any time I ran my water upstairs. I called Roto-Rooter at 9:45pm on a Tuesday night, they were there by about 10:30pm from another job and had my problem completely fixed by 11:45pm. Was so happy to have the problem resolved in one visit. I had to pay an after hours fee but overall I felt they were very reasonable.The technician was very professional and knowledgeable; I have no complaints with the service at all. I would definitely recommend them if you have a drainage issue.

Review 81 (2016-07-21 - Rating: 5)
I was in need of a plumber and didnt even realize Roto-Rooter performed regular plumbing services. They were able to come out same day and the service techs were extremely friendly, courteous and quick to complete the job. I will definitely use them again!

Review 82 (2013-12-20 - Rating: 5)
Lowell, MiThis is the absolute BEST service I could have ever asked for!The gentleman that performed the service was named Nate. He removed his shoes, made absolutely sure that he did not make a mess, and was extremely sympathetic to our dilemma. He used his best judgement from the start in order to save us money. He used the camera in our lines and discovered a break in the main line going from our house to the city sewer line.He suggested that we have the city stop by to assess the situation. The city officials arrived and we discovered that we were responsible for a possible $4000 repair beneath the road in front of my new home (weve lived here 5 days). Nate stuck around the entire time to make sure things went smoothly. Nate is a great asset to your business!Nate - if it were anyone else here helping me, I would have probably had a break down. Thank you for your time, knowledge, and compassion!If I require this type of service in the future, I will request you by name.THANK YOU!

Review 83 (2020-06-26 - Rating: 5)
Steve showed up within 30 minutes of my call at 10 oclock at night. He worked quickly, and was very friendly. I was a wreck because if the leak and other water damage but after talking with him about it and his recommendations, I feel so much better.

Review 84 (2016-02-01 - Rating: 5)
We had a clogged kitchen drain. I wasnt sure which plumbing service to call. I went online to search reviews on plumbing services. I decided to go with Roto Rooter and I have to say I am pleased with the result. I called in the morning and by the afternoon Nate appeared. He was professional and cleared my drain in no time. He offered a suggestion and possible change to my plumbing for future use. I am grateful for the quick service and resolution.

Review 85 (2020-03-31 - Rating: 5)
Steven was a great help. He arrived on time and kept my husband and I laughing during his time repairing the water line my husband broke. Steven even gave my husband some helpful tips as to what to look out for the next time he decides to want to move a few things. This was very helpful as we are first-time homebuyers. I really look forward to doing business with this company in the future.

Review 86 (2015-08-10 - Rating: 5)
Nate did a great job today cleaning out our main sanitary line. He has helped us out before and provided that same great, professional, and timely service as last time. He was very kind and I would recommend these services to anyone needing them. You truly have a great employee!

Review 87 (2015-11-08 - Rating: 5)
I had a sewage back-up in my basement that we discovered at 5 pm on a Saturday! We called around and no one could help us ... but Roto-Rooter was about to come out within the hour, fix the problem, and have me in touch with a professional cleaning service that night as well! The service technicians were friendly, knowledgeable, and very professional! They turned my stressful situation into a manageable one.

Review 88 (2016-02-25 - Rating: 5)
Dwayne came out same day that we contacted him. Let us know when he was in route and came within the time frame he had told us. He was very pleasant and came prepared with the part that we needed. Was very efficient and had the job completed within the hour. Overall it was a very good experience.

Review 89 (2016-12-06 - Rating: 5)
Our experience with Roto-Rooter was phenomenal. Nate provided exceptional service and was very polite, professional, and personable. He talked us through the problem and gave clear and concise answers to our questions. We were up and running with an unclogged kitchen sink drain in no time. We will definitely use Roto-Rooter, if required, in the future.

Review 90 (2018-02-11 - Rating: 4)
Roto Rooter was able to come out within hours of our call, on a Saturday, which I was impressed by. They were professional and had the job done within an hour. Prices are a little high, but the work was great!

Review 91 (2018-02-15 - Rating: 5)
Made a call on Valentine’s Day around 4 because we were having issues with our shower. We didn’t expect anyone to come out on the same day, especially because it was already 4pm. Somehow Trevor was able to come out same day around 530pm. He came in very professional and very polite, ready to do his job. And he did just that, he did his job and he did an amazing job at it. Personally wouldn’t go to anyone else.

Review 92 (2021-03-31 - Rating: 5)
Roto-Rooter responded to our call quickly and went right to work. They were very professional courteous and knowledgeable. They were able to clear our drain and apprise us of the situation that caused it. Despite our narrow driveway and tight quarters, they went the extra mile to get in and get the job done. We could not be more pleased with their service!

Review 93 (2020-02-13 - Rating: 5)
Steve came out and did an awesome job getting our water heater back up and running! He was really helpful and thoroughly explained all of our options-I will definitely be using Roto Rooter and asking for Steve for any future plumbing needs!

Review 94 (2013-05-03 - Rating: 5)
When you need a plumber in Grand Rapids you should ask for Dennis. He was on time, finished the kitchen and bathroom sinks quickly and thoroughly. He explained things to me as he made the repairs. I was extremely happy with his work and friendliness. I would highly recommend him and Rotor-Rooter Plumbing.

Review 95 (2013-03-21 - Rating: 5)
I am very satisfied with the service I received from Roto-Rooter of Grand Rapids. The plumber, Dennis, was very knowledgeable in his work and very friendly. He explained the upgraded features of the hot water heater we had installed so if anything would happen, we would know what to do. Thank you Roto-Rooter for you service.

Review 96 (2013-07-16 - Rating: 5)
The roto-rooter professional went above and beyond recently when I needed my kitchen sink removed for a counter-top installation. He not only removed it but replaced old rusted parts and the drain pipe. When he re-installed the sink he replaced the faucet with a new one Id just bought. Everything works great! Better than before. Ive also had other service calls to install a new toilet and repair a leaky bathroom faucet. Never a problem. Dennis was prompt, easy-going and above all ..... professional. I would not hesitate to call roto-rooter for any future plumbing needs.

Review 97 (2015-12-15 - Rating: 5)
I called Roto Rooter for help with my main sewer line, which was clogged with roots. This was a first time experience for me as I am a first time home owner. Nate was on time, and very informative. He explained everything he was going to do and was able to solve the problem. He showed me with the camera the inside of the sewer line, that it was clean and any trouble areas that he felt were there. After he was done he provided me with preventative maintenance tips. I would definitely recommend Roto Rooter to anyone, and it was the right choice for me!

Review 98 (2016-09-22 - Rating: 5)
The first thing I really liked about Roto Rooter is that they offered late night appointments (without an extra charge before 9pm). An evening appointment prevented me from having to miss work to have our kitchen faucet replaced and the leak from under the kitchen sink fixed. Matt was on time and even a little early for our appointment. When he got to our home, we went to the basement to find the main water shut off and he noticed some issues with the way our water heater was installed and piping used that could cause a serious hazard. He did a great job installing the kitchen faucet even after running into some bumps with additional poorly installed hookups under the sink. Matt was also pleasant to speak with and willing to explain anything we didnt understand. It was an added plus that he wasnt bothered by our overly friendly cat that insisted on being under the sink with him at several points while he was working. Before he left, he explained what would be needed to properly redo the hookups for our water heater and provided a quote for parts and labor. Well definitely be using Roto Rooter again.

Review 99 (2013-02-19 - Rating: 5)
George was a very friendly and pleasant plumber. He did the service fast and hassle free. He warned me of certain products not to use to ensure i could avoid a problem like this in the future. It is great to have the plumbing service of roto-rooter here in grand rapids.

Review 100 (2019-04-04 - Rating: 5)
Jeff from Roto Rooter was the absolute best! He came at 10:30 on a Friday night and saved me! I had a clog in my basement pipe that backed up and overflowed water into my kitchen and dining room. He fixed the clog and was so professional.Another Jeff at Roto Rooter water restoration also helped take moisture reading in my kitchen and dining room and found the water was in between my floors. He camebthe next day with a crew and they helped me dry out the kitchen and dining room.Both Jeff’s are awesome and great to work with. I highly recommend Roto Rooter to anyone! I am now a life long client.

Review 101 (2023-04-12 - Rating: 5)
Jason was amazing. Professional, courteous and prompt. He explained what he was doing every step of the way. Would call him again for all future needs

Review 102 (2020-08-05 - Rating: 5)
Steve was a great person to work with! He was professional and prompt, and was able to get everything accomplished in one visit, making things much easier for me. He explained what was needed and why and cleaned up after himself. I would highly recommend!

Review 103 (2022-06-07 - Rating: 5)
Called Roto-Rooter when a toilet issue came up the day before we were set to travel. They were very responsive, professional, and provided quality work.Would recommend!

Review 104 (2016-11-03 - Rating: 5)
Invoice #108472 - Levi and Jeff were great guys that got the job done without a single complaint. What was looking like a 2 hour job turned into a 7 hour job but they didnt leave until they got everything perfect. My basement was flooding from a root backup but they cleared it and got my plumbing up and running again. Gladly have these guys back, but hopefully under better circumstances :)

Review 105 (2022-04-10 - Rating: 5)
The professional noticed right away that an outdoor cap was missing. The pipe and missing cap were noticed at the driveway.He asked that I flush the upstairs toilet and another cap blew off of the sewer pipe downstairs.He cleaned the drain and installed a second cap. This was on the basement sewer pipe.Basement water has been a problem with this house since 2011. No one else identified the problem. He did.Thank you.

Review 106 (2016-10-08 - Rating: 5)
The technician came out within 15 minutes of us making the call! Levi Winter was experienced and professional. He fixed the problem the right way the first time unlike our last technician through Sears and guaranteed that if for some reason the problem reoccurred hed be back out to fix it for free. He was kind and shared details as to how to prevent a repeat of the same problem. He was very helpful and I appreciate all of his hard work! We highly recommend Levi Winter!

Review 107 (2024-05-04 - Rating: 4)
I just feel that $500 to fish a line outside through the clean out was a little much. However customer service was excellent.

Review 108 (2024-07-31 - Rating: 5)
Immediate response to my call. Great service. Highly recommended.

Review 109 (2020-05-19 - Rating: 5)
What started as a bad day for us, Steve and the team at Roto-Rooter were able to have us up and running within a few hours. I was very impressed with the quality work, price, and efficiency. Will definitely be back.

Review 110 (2013-01-17 - Rating: 5)
I couldnt be happier or more satisfied with the service I received today from Roto-Rooter of Grand Rapids. I woke up this morning to a clogged basement floor drain and a very wet basement. I called Roto-Rooter on my way home from work this afternoon, expecting it would be at least the next day before a plumber could come fix the issue. To my surprise, Nate (who was super professional, knowledgeable, and all around great), was at my house within a half hour. And better yet, I was told the price options BEFORE I was even off the phone! Within a few minutes, Nate had the problem solved and gave me helpful tips to avoid a future dilemma. What a deal! That is quick, efficient, and friendly service at its best. The only problem is, I now have no excuse to ignore the laundry :) Thanks, Roto-Rooter!

Review 111 (2016-08-08 - Rating: 5)
Our technician Matt was professional, knowledgeable, and efficient in clearing our backed up sewage line. I would recommend Roto-Rooter to anyone dealing with plumbing issues that they can not resolve in a DIY manner. I have never been so happy to flush my toilet and not worry about the repercussions in my basement.

Review 112 (2020-02-22 - Rating: 4)
Jason was extremely knowledgeable and really went above and beyond in helping me to decide a course of action for a sewer pipe emergency. He explored several different options before we agreed on a final solution. Very appreciative of his time and expertise!

Review 113 (2017-05-19 - Rating: 4)
Our technician gave us great service. He was very friendly and was available to schedule an appointment very quickly. Id give him 5 stars. The only frustrating part was that the office staff didnt call back at all and did not have good communication about when the technician was on his way.

Review 114 (2020-07-28 - Rating: 5)
Steve was extremely professional from the minute I opened the door until he left. He accomplished the job in a timely manner apologizing for the bad experience we had previously, and finally fixing our problem. He was very knowledgeable about what he was seeing relaying that info to us as he worked! If we ever have a problem again, wed want Steve back!

Review 115 (2013-04-12 - Rating: 4)
We came home from work to find a backed up basement drain. Your technician arrived within the hour and completed the job promptly. We appreciated the fast service, diagnosis of the problem and good natured attitude while clearing our drain of roots. He also offered maintenance tips to keep us problem free! Thank you!

Review 116 (2022-09-14 - Rating: 5)
Had an ispection done on a home we are selling. When this was done a backflow flap was dislocated. We not knowing, that night our basement was flooded with sewage. I did what I knew and could, everything seemed clear but still backflowing into our basement. The guys at rota rooter were able to figure it out without costing me a lot more money. Thank you.

Review 117 (2014-12-10 - Rating: 5)
I woke up this morning and found sewage in my basement storage room flowing out of a floor drain. In a panic, the only familiar name to me being new to the area was Roto Rooter. I called and had someone at my house about two hours later. Nate was friendly and reassuring. He cleaned out the main drain for us and gave us some good advice about potential problems and future maintenance of our newly purchased home. He cleaned the area for me and was careful on the floors and stairs! I will use Roto Rooter again and will specifically ask for Nate! We will recommend this company to others and we are raving fans now.Melissa Baker Mitchell

Review 118 (2013-08-12 - Rating: 5)
I called Roto Rooter this morning to compare them to another well known plumber in the area. I was greeted by a very accommodating man who seemed to know what he was talking about and gave me some price quotes, which were not only cheaper than the other plumber but also didnt seem to move around as much. By 4 pm Nate was here evaluating the problem and taking immediate action to eliminate it. Within the hour my basement drain was working beautifully and he was on his way. And the cost? The cheapest quote that I was giving over the phone this morning. Nice People, Good Service. What more can I say?

Review 119 (2016-02-08 - Rating: 5)
We needed an emergency plumber call to replace our sump pump. They arrived at the time they estimated, provided high quality service and were extremely respectful of the fact that it was 10 pm and we had a sleeping baby. I would definitely call again if we ever needed a plumber!

Review 120 (2013-09-07 - Rating: 5)
Thank you!! Thank you!!!! My husband wanted me to make sure I participated in this review due to the unbelievable nice gentleman that came to our house. He was courteous, helpful and completely fixed our blockage in our pipes. His name was Dennis. If I have a friend that needs a plumber I will recommend Roto Rooter with complete confidence!Sincerely,Gary and Deb Blanton

Review 121 (2019-03-20 - Rating: 5)
I came home from work to a complete disaster scene caused by a broken supply valve under my master bathroom sink upstairs. My main floor ceiling was raining with water, and I’d soon discover that my basement ceiling was doing the same. The Roto-Rooter plumbing team arrived at my home with emergency response in less than a half-hour from the time of my phone call. The plumbers, restoration crew, and even manager worked together seamlessly to treat my problem, assess my damage, and coordinate with my insurance company and other vendors to ensure the efficiency of this monstrous project. I’m impressed with Roto-Rooter’s professionalism and thoroughness, and the consideration shown to me by all their workers was refreshing. Given the stressful and unfortunate circumstances of this home ownership nightmare, I was happy and relieved to work with such a supportive team. 🙂

Review 122 (2015-08-24 - Rating: 4)
Our basement drain was backed up and Gus from Roto-Rooter came out to fix it. Not only did he take care of the problem, he gave us helpful tips on how to maintain our draining system. The only downside to using Roto-Rooter is that they are a tad pricey, but they deliver professional service when you cant figure out things for yourself.

Review 123 (2017-10-19 - Rating: 5)
The service technician was right on time, professional, courteous, and thorough. He was even nice to my dog! He explained each step in his process and gave me clear options for the solutions. Would definitely call them again.

Review 124 (2019-04-16 - Rating: 5)
I am property Manager who reached out after hours with an emergency that our normal vendors were not available to handle, and the were incredibly honest and helpful from the very start. Leo called me in the morning and saved me $100s with his complete integrity. You cant go wrong here.

Review 125 (2014-01-19 - Rating: 5)
I started my New Year off with a flooded basement... which is not awesome. What is awesome is how great of service I got from Josh, Rob, and Kevin! Of course the problem occurred late at night during the holidays so I was panicking at the thought of having to wait until Monday to get help. However the guys at Roto-Rooter made time and worked until 1:00 am to diagnosis the problem. Rob showed up first thing the following day to walk me through the what is wrong, make sure I understood, and let me see it with my own eyes via his pipe camera thing. Getting that kind of explanation and video proof made me much more at ease with what had to be done next... Which was get to the pipes underneath my house that had de-laminated. Once again, the next day Josh and a co-worker showed, got to work, let me visit and see the damaged pipe once it was out, put everything back together, cleaned up the mess, and left me with plumbing that no longer flooded my basement. As much as flooding your house is a bummer, the guys at the Grand Rapids Roto-Rooter did great job and made the entire process as pleasant as possible. Great people!

Review 126 (2020-07-24 - Rating: 5)
They were able to fix a plumbing issue and were very gracious to reschedule several times due the Covid shutdown. Both Brian, who initially came to repair, and Steve, who later replaced a toilet, were patient in explaining and professional in getting the job done. Thank you, Roto-Rooter!

Review 127 (2016-10-26 - Rating: 5)
Chris came in to have a look at my kitchen sink that is only dribbling out the water from the tap and the leaky drain! The person form another local plumber who did the install did a rather bad job! Pipes all over the place. Chris came in and totally straighten out the mess in an hours time and man does it look not only organized and clean but now works GREAT!!!Well done!!! I will definitely recommend them again!

Review 128 (2015-09-08 - Rating: 5)
The service staff was very professional and great to work with, they were on time and talked me through the entire job. They followed up my call for service with an email to confirm the appointment which is very important. They let me know every step they were taking. I would work with them again. I do think the price was a little high. But I was not in a place when I could et another estimate either.

Review 129 (2013-04-21 - Rating: 5)
This April, Grand Rapids experienced the most rain its had in 120 years! I called Roto-Rooter after my sump pump stopped working in the middle of the night. Dennis and Greg showed up to my house and replaced it for me in under an hour! They were kind, knowledgable, and did a great job. They even fixed some additional problems that I didnt catch. If you are in need of a plumber, I highly recommend Roto-Rooter of Grand Rapids. Great experience all around!

Review 130 (2017-05-23 - Rating: 5)
We had minor basement flooding at 10pm, I was able to get online and schedule an appointment for the next morning. They showed up on time the next day, found we had 2 problems and needed an additional appointment which they were able to schedule that same day! All the service men that worked on our pipes cleaned up the area before leaving and made sure I understood what they were doing and why.

Review 131 (2015-11-12 - Rating: 5)
It seemed like just a normal Wednesday until the washer starting spewing ooze like the possessed girl in Poltergeist. My girlfriends dad popped by while I was at work and made a call to Rotor Rooter. No more than 15 minutes from the call we had our friendly service tech, Nate, clearing the old clay lines of tree roots blocking the path. Everything is running downhill and our pipes are back in business instead of backing up! The professional job was met with a professional attitude that we appreciate!

Review 132 (2012-10-02 - Rating: 5)
They have a great emergency service for Grand Rapids! We needed a plumber fast on a weekend and they were quick to help. The problem was fixed within an hour and a half from the time I called. The staff was very courteous and knowledgeable. An actual person even answered the phone as opposed to leaving a message and wondering if you would get a call back. This is the place to call!

Review 133 (2023-07-28 - Rating: 5)
Over the moon with the service I received with my sewer drain. The men that showed up were on time, polite, and worked their butts off to provide a quality clean. Thank you very much

Review 134 (2024-08-13 - Rating: 5)
Dominic Fortenberry was kind, courteous and professional. He was very knowledgeable and thorough. He did a great job of explaining the issues. I highly recommend him.

Review 135 (2013-09-04 - Rating: 5)
We moved to the Grand Rapids area and needed a plumber to perform some repairs. We called Roto Rooter and they sent Dennis... Dennis went above and beyond to ensure that all our plumbing needs were addressed and them some. He was patient, professional and meticulous. For your plumbing needs, I would highly recommend asking for Dennis.

Review 136 (2014-11-27 - Rating: 5)
Somehow those household disasters always seem to happen around holidays - this time it was right before Thanksgiving and I had water all over the basement floor, clearly a problem with the main drain. So I called Roto-Rooter. Ive used them in the past and never have been disappointed - I can always count on polite, prompt, wonderful service. In this case, service tech Nate came right on time, quickly and efficiently fixed the problem, answered all my questions, and was friendly and courteous. Hes the best and so is Roto-Rooter. To anyone reading this review, if you live in Grand Rapids, Michigan and you havent used Roto-Rooter before, you can just call them at 452-7023 and be assured they will do great work, on time, every time. Thanks, Nate & Roto-Rooter! (inv 94796)

Review 137 (2013-02-09 - Rating: 5)
Nate was extremely professional and courteous. He arrived on time and called when he was on his way to the house. He educated me on what to do to maintain what he had done for us. I would recommend them to anyone. Great prices, honest and trustworthy!

Review 138 (2022-09-13 - Rating: 5)
The service person quickly diagnosed the problem for our plugged sewage pipe. He removed the blockage quickly . He carefully explained what caused the blockage. He showed me where it was. He offered solutions for avoiding a repeat of the problem. And gave steps for how to remove blockage if it occurs again.

Review 139 (2015-12-30 - Rating: 5)
Had two really great techs come in and clean out a massive clog in my drain lines. The two techs showed up on time, worked hard, and got the clogged cleared and the drains working properly. Definitely give these guys a call if you need any plumbing service!

Review 140 (2013-03-16 - Rating: 5)
We recently needed to call Roto-Rooter for a backup in our basement. George was on time, very nice and efficient. He fixed the problem and charged us exactly what he said he would in a timely manner. We are very happy and will use Roto-Rooter from now on. Thank you!!!

Review 141 (2012-09-04 - Rating: 5)
I had what could have been a mess i my basement I called Roto-Rotter on a Holiday and the day before school, the lady I spoke with was very nice and she let me know that she would contact her on call by the name of Jason. He called back in 10 min. asked me my problem and was at my house in less than an hour. He had a smile on I appologized for calling him on a holiday and he said no problem. He took care of the job and we were ready to go within 20min or so. thank you Jason for saving the day I am glad we have you guys in Grand Rapids and I would definatly use you guys again and recomend you to others. It is nice knowing we have such knowledgable plumbers around.

Review 142 (2020-09-04 - Rating: 5)
They were professional, kind, and efficient. They took the time to walk me through what they were repairing and why it was needing repairs. I appreciated the hard work and attention to detail. Highly recommend using this team for any and all plumbing repairs in the future!

Review 143 (2012-08-16 - Rating: 5)
My toilet cracked and water was flowing everywhere in my bathroom. I called roto rooter and not only did they come replace it, Jason was here and it was done with in 2 hours! I was so impressed. I will never use another plumbing service again. I love the time effectiveness and friendliness of roto rooter. Thanks again!

Review 144 (2013-05-31 - Rating: 5)
The plumber Dennis was very helpful and friendly. When he couldnt fix my drain he replaced it and the cost was actually the same either way. He went out of his way to take car of us. Thank you Grand Rapids Roto-Rooter Plumbing & Drain Services!!

Review 145 (2015-08-14 - Rating: 5)
Had a major blockage from tree roots in the main pipe from the house to the street. Did not discover the problem until late in the day, called and talked to a very helpful person that was able to find a person to come out right away despite the fact it was after hours. The gentleman was very courteous and got to work right away clearing the blockage in a short time. He was also able to get me an estimate with options to repair the problem to reduce the possibility of the tree roots from getting in the pipe again.

Review 146 (2017-01-31 - Rating: 4)
I recently had my main sewer pipe clogged and water was backing up through the basement floor drain, I tried cabling it with a 100 foot rental snake from Home Depot and got a majority of roots removed and it seemed to fix it until 2 days later it backed up again. I worked with Roto Rooter for 2 days on my clogged/backed up sewer main, my residence is unique in that the sewer main was around 150 foot to the main city sewer. Jetting was first attempted by Roto Rooter because I recently used the 100 foot snake and some obstructions were removed with the jetting but others still remained and possible pipe breakage was in sight as dirt was backing up into the basement floor. The next day the owner of Roto Rooter inspected the sewer and we discussed our options, they used 200 feet of snake cable and they successfully removed all roots and or obstructions. Pricing was fair for the amount of work they invested into this extensive project . All staff members were honest up front and prepared me for the worst case scenario when the jetting to not initially fix the issue. Roto Rooter worked tirelessly to get the job done amidst doubt and fear that the roots or possible pipe breakage were preventing them from clearing the obstructions. In the end Roto Rooter did a great job by using a 1/2 blade, professional, hard working, I would definitely call them back for future service. I am looking at Roto Rooter possibly installing a fiber glass liner on the existing clay pipe to prevent repeat root issues.

Review 147 (2017-05-09 - Rating: 5)
OUTSTANDING! Nate was our service guy, he was courteous and solved our problem in 30 minutes. When Nate was done he cleaned everything up and explained why our problem occurred. I will definitely be a repeat customer. Very happy.

Review 148 (2016-08-30 - Rating: 5)
This company went above and beyond to meet our needs. After calling to schedule during after-hours, they came first thing the next morning. Our technician was respectful of our home and gave us tips to prevent these issues from happening in the future. We couldnt be happier with the service that we received and would recommend them to anyone.

Review 149 (2012-06-29 - Rating: 5)
I called Roto-Rooter (32 Jonquil Street, SW Grand Rapids) this morning with a drain issue. They arrived in the promised time frame and began to trouble shoot our issue. When challenges arose, the service representative tried a number of things, finally resolving our issue. He was professional and did a great job! I would call Roto-Rooter again. This is our second experience with this company and I continue to be impressed. They even gave us a free bottle of Roto-Rooter Pipe Shield (Preventative Maintenance Treatement) for free.

Review 150 (2020-12-12 - Rating: 5)
Yanni unclogged a drain for us after a competing company had tried a few days earlier but had only made the blockage worse. Yanni was polite and professional, and he wore his mask the whole time he was here. He explained everything he was doing, and finished the job in an hour. If we need this type of service in the future, we will call Roto-Rooter and will specifically ask for Yanni!

Review 151 (2024-05-06 - Rating: 5)
Garret did an excellent 5star job, give him a raise, thanks again, you have a new client now.

Review 152 (2016-01-29 - Rating: 5)
The service was terrific. I called shortly after noon to report a clogged food disposal and Nate arrived before 1:00 pm (and then apologized for coming so late!). I have never had such prompt and efficient plumbing service.

Review 153 (2020-01-27 - Rating: 5)
Tate did an awesome job fixing the drain issue. He tried several methods and successfully used his knowledge and experience to accomplish the goal. He was courteous and accommodating during the entire hour and a half visit.

Review 154 (2023-01-10 - Rating: 5)
Garrett was great! Very informative, thought me more about water heaters in 30 mins than I’ve learned in my whole life. Perfect customer service

Review 155 (2015-01-17 - Rating: 5)
I have used Roto-Rooter many times in the past. A clogged branch line from the kitchen sink to the main this particular time. For some reason, these plumbing issues like to occur around 5pm on Friday afternoons or over the weekend. I have always received prompt and professional service from the dispatch service and the technicians no matter when I call. I remain a highly satisfied customer and will continue reaching out to Roto-Rooter whenever I have plumbing problems that I am unable to resolve myself.

Review 156 (2019-07-04 - Rating: 5)
His service was very kind accurate and above and beyond explaining everything to me with great patients and I think him very much. I will recommend your company to everyone I know. Thank you again!!! Thank you for choosing such great people to work for your company to serve people like me.

Review 157 (2017-07-31 - Rating: 4)
Quick, affordable and quality work. The only reason I marked a 4 is because there seemed to be a lack of communication between different workers so it took them a few different attempts to make it to the house with proper parts. Matt did a great job though and only fixed necessary pipes.

Review 158 (2014-09-23 - Rating: 5)
George was a worker there who showed up on time and did an excellent job. He was also very informative and gave me great tips on how to decrease plumbing issues. I will always go back to this place if I ever have a problem again.

Review 159 (2014-10-08 - Rating: 5)
My name is Joanne Van Dyken fron Jenison, MI (my granddaughter is writing this for me).I called Roto Rooter yesterday, Tuesday, October 7. We were having a problem with our kitchen drain, and also needed a new sump pump. Within 30 minutes, Jason arrived. He had called first to tell me when he would be coming. He was very polite and considerate. He went about his work with efficiency. We are so pleased with the results. We have used Roto Rooter in the past and will certainly do so in the future.

Review 160 (2012-12-15 - Rating: 5)
Greg with Roto-Rooter of Grand Rapids, MI came on an after hours call that we made due to a water filter/pipe burst and flooded the whole basement. He came quickly and was professional. He even recommeded and called a restoration company that came very quickly. I wish my insurance company would have acted this way..

Review 161 (2014-11-23 - Rating: 5)
What a relief! We had water coming out of our basement floors and then we discovered that our sump pump was not working. We called Roto-rooter and within an hour, Josh was here unpacking his tools. 20 minutes later, we had a new pump and the water was already going down. Not only was he quick and knowledgable, he was friendly and even took the time to give our dog a few belly rubs. Calling Roto-Rooter was the dest decision we could have made. Thank you so much!!!!

Review 162 (2013-02-05 - Rating: 5)
Sewer backup. Nate came and immediately reduced my stress level by solving the problem. He checked the line and was not satisfied so he ran it again.the charge was very fair. He completely explained the problem and our options.Very impressed !!!

Review 163 (2015-04-19 - Rating: 5)
We had a severely neglected drain from the previous owners of our house, and the plumber that came out was on time, friendly, and even found that along with the main out pipes being over run with roots, it was also broken in the street. The city of Grand Rapids had to pick up the tab for the broken bit in the street, but the plumber stuck around to help us if the city asked us any questions. Thank you for such great service!

Review 164 (2013-02-03 - Rating: 5)
I was extremely impressed with Nates knowledge and hard working attitude during a recent service call. On a Saturday afternoon he showed up ready to do whatever it took to free up the clogged drain that was causing some nasty back up in the basement. I would hire Roto-Rooter again and will request Nate to get the job done.

Review 165 (2023-01-27 - Rating: 5)
I found the staff to be polite and very accommodating. They were quick to schedule a visit and arrived promptly. They completed the job efficiently and in a timely manner. I would recommend using them.

Review 166 (2020-01-17 - Rating: 5)
Lily helped over the phone and sent Jason within an hour to my place. He helped with a dishwasher drain issue and another drain that was clogged. Jason was helpful and his experience in this line of work solved the problems we needed help with. Thank you!

Review 167 (2012-06-28 - Rating: 5)
Great quality work from the plumber that came to my house. Professional, gave options, friendly, and able to fix the problem very quickly. Will recommend to anyone living in the Grand Rapids area. Fast, convenient, service.

Review 168 (2019-08-09 - Rating: 5)
Kesey was knowledgable, helpful, informative and highly professional. He explained my options and we decided the best option for my house. I appreciated his professional demeanor. I also appreciated being able to get an appointment quickly!

Review 169 (2017-09-16 - Rating: 5)
Called and used 24 hour service and was able to set an appointment the following morning without problems. Service team arrived on time, were efficient, and concluded the task at hand in less than 15 minutes. Overall excellent experience.