Benjamin Franklin Plumbing of Gaithersburg

Photo of Benjamin Franklin Plumbing of Gaithersburg

Located in Gaithersburg, Maryland

Address: 9815 Watkins Rd, Gaithersburg, MD 20882, United States

Phone: +1 301-636-5081

Rating: 4.9

Services

  • Appointment required
  • Credit cards

Categories

  • Plumber

Photos

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Comments

  • Review 1 (2024-08-19 - Rating: 5)

    Sam Barclay came out today to do a plumbing inspection. He was on time, friendly, and knowledgeable. He called before arriving to let me know when he would arrive. He provided education about my water quality, and made suggestions for improvements. He gave options for dealing with a toilet leak. I have a Maintenance plan, so I didnt have to pay any additional for this inspection, which was very thorough.

  • Review 2 (2023-09-13 - Rating: 5)

    Chad came to inspect our current water filtration system, and give us a quote on a new system. He was super friendly, very knowledgeable, and provided us with a variety of options while explaining what each components purpose is. We felt he was honest and trustworthy and didn’t try to up sale on items we didn’t need. We’re still deciding on what we’ll have installed so another review may be coming soon.Update: Had BF install a new home filtration system including a larger water pressure tank, UV filter, water softener, and sediment filters. Installation went with a few minor hiccups but the end we’re happy with our system and service!

  • Review 3 (2023-01-05 - Rating: 5)

    I am extremelysatisfied with the service I received. Chad who came to my home was prompt, professional, and knowledgeable. He was able to quickly diagnose the problem and provide a solution, and the work he did was of high quality.In addition to the excellent work, the customer service was also top-notch.I highly recommend Benjamin Franklin Plumbing Company to anyone in need of plumbing services. Their expertise and excellent customer service make them a reliable and trustworthy choice.

  • Review 4 (2020-09-11 - Rating: 5)

    Chad and Will were great. They moved my water conditioner and installed a new hot water heater. Chad was great when I asked him to also do the plumbing for a utility sink between my washer and dryer. Will was great on installing my new cooktop. Would recommend those two for any of your plumbing or gas needs.

  • Review 5 (2022-11-14 - Rating: 5)

    Chad ways does an excellent job when he comes to service my heat pump and water filter system. This time I had a concern with the duration of the hot water supply. Chad found the issue, explained the problem and was able to repair the heat pump immediately. He also was helpful answering questions about my reverse osmosis water filter system. Chad checked out both systems thoroughly. He is professional and personable. I know I will get top notch service when Chad is the technician who comes to my house.

  • Review 6 (2023-04-11 - Rating: 5)

    Chad Derexson, senior technician of Ben Franklin Plumbing, urgently came to our home yesterday with no preliminary notice to address a serious and extremely frustrating problem relating to hot water failure in the shower stalls in addition to a broken toilet mechanism. With an earlier estimate of considerable expense and time to resolve the problem, Chad fixed the hot water dilemma as well as the toilet issue in a matter of only a few hours with reassurance leaving his contract number in the event of any subsequent issues. His kindness and professionalism was extraordinary as he resolved the prior 5 days of household inconvenience and frustration by immediately responding to our needs and simply doing an outstanding professional service. Our sincerist gratitude and thanks, Chad. The Thompson’s

  • Review 7 (2020-08-05 - Rating: 5)

    Chad was great, he was very knowledgeable, and he answered all of our questions.Our water heater is located in a location that is difficult to get to, and work in. Knowing this, he brought a helper for the job. Chad went above and beyond to get the job done, and he stayed late to make sure it was complete, before he left.

  • Review 8 (2021-08-12 - Rating: 5)

    Chad and Tim were awesome! Not only were they out to my home under an hour from my initial call, they found that my own initial diagnosis of a broken water heater was incorrect. After finding the real problem, they fixed it quickly and cleaned up everything. On top of that, they were super polite, professional and courteous. Best of all, the job ended up being way less than I though. This is the only plumbing and HVAC company I’m going with for now on. Thanks!!!

  • Review 9 (2020-09-18 - Rating: 5)

    Chad showed up within 30 minutes of me placing the call, identified the problem and had it fixed within one hour. He was courteous, professional, personable and speedy. I couldn’t have asked for better service and we will only use Benjamin Franklin Plumbing from now on for all our plumbing needs!

  • Review 10 (2022-03-04 - Rating: 5)

    Chad evaluated my hot water heater situation and presented the pros and cons of replacing my 18 year old tank hot water heater with a tank option as well as a tankless option. Based on several factors, he recommend the tank option and was able to schedule the installation the next day. I appreciated his thoughtful analysis and recommendation.

  • Review 11 (2021-05-24 - Rating: 5)

    Chad was great. He came out on short notice, worked through all of my issues and explained how best to solve each problem. I wish all of my contractors operated like this. His level of knowledge, candor, and integrity are second to none. Fantastic experience.

  • Review 12 (2020-12-24 - Rating: 5)

    Technician was prompt, friendly, professional and explained what the issues were and what needed to be done to repair them. I was nervous because another plumber had quoted me an outrageous price range and extensive work that he said would need to be done. But Benjamin Franklin Plumbing put my mine at ease with a very reasonable priceI wanted to add to my review. When the plumbers came back to actually do the work, they were again friendly, professional explaining what they were there to do. When they were finished, they cleaned up the job was great. I was so happy to have everything draining as it should. I cant say enough about these guys.Thank you so much.

  • Review 13 (2022-08-15 - Rating: 5)

    Chad and Matt replaced old, burnt out sump pumps. Very responsive to my needs and explained the work performed very clearly. Grateful to have received a senior discount also. I have come to rely on this plumbing company and have had very good experiences with them over the years. They also take care of my gas boiler/radiator heating system. They know what they are doing. I recommend them wholeheartedly.

  • Review 14 (2020-12-23 - Rating: 5)

    Their staff were very professional and responsive. The technician came on time and installed filtration system for the entire house. He did an excellent job and my family are enjoying clean water for the past few months since the instillation. Thank you Benjamin Franklin Plumbing of Gaithersburg for delivering what you promised.Sincerely,Happy customer from Ijamsville, MD

  • Review 15 (2020-11-23 - Rating: 4)

    Replaced old gas stove with new gas stove. Did all hook up necessary. Both David and Chad were professional and helpful. Did great work. Pointed out a part that was damaged on the stove that I did not see when it was delivered, but would not affect the outcome of the stove working. I will certainly call on Benjamin Franklin for future services.

  • Review 16 (2021-10-21 - Rating: 5)

    Chad was great! Arrived on time, diagnosed the problem, provided a couple of solutions(explained what each entailed) and completed repair in a timely manner.This is 3rd time Ive used BF Plumbing(second time Chad has done work here) and have been completely satisfied each time. BF has not had to return for repeat repairs eithers. Will def use them again.

  • Review 17 (2023-12-15 - Rating: 5)

    The team was on time,very professional. They explained everything and made sure I understood what they were doing. I would definitely recommend Ben Franklin !

  • Review 18 (2022-08-04 - Rating: 5)

    This was the 2nd visit. The first was to assess the problem leak and determine what equipment was needed to make the repairPlumbers returned today and were very punctual, courteous, and explained exactly what the repair required. The repaired the pipe quickly and made sure there was no more leakage. I continue to be pleased with this companys quality and responsiveness.

  • Review 19 (2021-01-22 - Rating: 5)

    Chad and Dave came to my home, found the leak, and determined they would need to come back another day to repair it. They provided an estimate for the work and returned on time two days later to do the job. They were careful to protect our wood floor with tarps, and performed the work carefully and efficiently, even neatly installing thin plywood at the back of the undersink cabinet to cover the hole they cut to access the leaking drain pipe. Highly recommended!

  • Review 20 (2021-03-25 - Rating: 5)

    I was informed I had a leaking pipe that was leaking into my downstairs neighbor’s condo. Ben Franklin was able to come out the very next morning. Chad and his helper were professional, polite, and put me at ease even though I was upset. The work wasn’t cheap but they were thorough and provided quality work. Chad had done work in my building before and sometimes knowledge and experience are the most important thing.

  • Review 21 (2020-09-01 - Rating: 5)

    We needed an estimate of something in our basement. He was helpful and friendly, and showed us how we could do some of the work ourselves and save money! We were scheduled for a 10-2 time slot and he showed up at 11, which was great.

  • Review 22 (2021-07-29 - Rating: 5)

    We have been using Ben Franklin for years. As always Chad did a great job flushing out our tankless water heater. Today Tim accompanied him and he was professional and knowledgeable. Some of the reasons I chose Ben Franklin are they give you the cost of the job upfront when they arrive, they are always professional, and they wear booties as not to dirty the floor.

  • Review 23 (2021-06-04 - Rating: 5)

    Chad REALLY knows his stuff; after hed performed a well/pipe/connection replacement, we experienced a metallic/funky water taste & aroma. I pulled a water sample for analysis by a local lab -the report showed that the water was exceptionally clean. Chad returned, tasted the water, and explained that when Id shocked the well with bleach after the well pump replacement, the odd taste/aroma was from the raw pipe, well, & connections. In time the taste would fade -it has. Going forward, Chads our guy for plumbing work!

  • Review 24 (2021-04-15 - Rating: 5)

    One morning we discovered that our well pump failed during the night; I called Benjamin Franklin who had two plumbers on site in 90 minutes. They diagnosed the failure within minutes, provided a cost and when I accepted, Chad smiled and said, “You’ll have water before tonight!” -and we did. They began work immediately, they were very professional and pleasant. They mentioned and provided a senior discount which we appreciated. Benjamin Franklin has a new customer here!

  • Review 25 (2022-08-30 - Rating: 5)

    The plumber was on time, called when he was near arrival. Provided a reasonable estimate and successfully completed the job. We are using Ben Franklin again for a replacement water heater. Thanks

  • Review 26 (2022-02-03 - Rating: 5)

    Chad did an amazing job and was professional amd punctual the entire time. He also gave me plumbing tips and tricks to prevent future issues from arising.

  • Review 27 (2021-06-24 - Rating: 5)

    Chad and Tim were both prompt and professional with the work done.Installation of new well pressure tank was clean and quick.

  • Review 28 (2021-10-11 - Rating: 5)

    Customer service was great. Chad did a great job. He was patiently in answering my question. I Will recommend Benjamin Franklin to my family and friends.

  • Review 29 (2021-01-19 - Rating: 5)

    The absolute best! Super fast response time, fixed the leak fast. Fair pricing. And the 2 techs were awesome! New lifelong customer here ! Don’t waste time with those other “ emergency “ companies, Call Benjamin FIRST !

  • Review 30 (2020-09-22 - Rating: 5)

    Chad does great work, quick (Same day Service), and very friendly. Great company to do business with, I will be recommending this plumbing company to my friends and family.

  • Review 31 (2021-08-25 - Rating: 5)

    I first met Chad 20 years ago as he helped me I stall a gas grill and he is the reason I still use Ben Franklin today. Very professional and skilled.

  • Review 32 (2022-05-11 - Rating: 5)

    Mr Derexson was very professional, knowledgeable, and I was extremely pleased with his work ethics! I would recommend Benjamin Franklin Plumbing for all plumbing services!

  • Review 33 (2022-05-12 - Rating: 5)

    Chad and John did a great job. Chad was very knowledgeable and explained what he was doing. Great service!

  • Review 34 (2021-02-25 - Rating: 5)

    Chad was right on time and resolved the issue with a clogged kitchen sink. Able to get an appointment time that was convenient for my schedule.

  • Review 35 (2020-10-12 - Rating: 5)

    We had a slow draining tub. Chad came out, listened to my explaination, investigated and found, well, lots of hair clogging the drain.

  • Review 36 (2021-04-20 - Rating: 5)

    I was very happy with the quality and customer service I I recieved. Felt like family. Very comfortable.

  • Review 37 (2021-09-17 - Rating: 5)

    Chad our service provider was amazing. On time and professional.

  • Review 38 (2020-08-26 - Rating: 5)

    Chad was on time and very professional. Thank you for taking to explain to me and responding so quickly.Judine

  • Review 39 (2022-07-05 - Rating: 5)

    Prompt, courteous, effective service.Will use this company as long as i live in the area

  • Review 40 (2020-12-08 - Rating: 5)

    These guys are super efficient and professional. Very warm too.Great service in deed!!!

  • Review 41 (2020-10-10 - Rating: 5)

    Great service from two technicians who were very nice and followed appropriate protocol for Covid

  • Review 42 (2020-09-04 - Rating: 5)

    Issue turned out to be easily fixed and both servicemen were courteous and friendly!

  • Review 43 (2021-09-03 - Rating: 5)

    Great overall customer service from appointment to maintenance completion.

  • Review 44 (2022-05-26 - Rating: 5)

    We have been very happy with Benjamin Franklin Plumbing and their staff are amazing and professional.

  • Review 45 (2020-09-12 - Rating: 5)

    Theres nothing quite losing like your hot water on a holiday weekend. But Benjamin Franklin had Ira out early the next morning and by the following day, we were up and running. We opted to replace the system rather than repair. Everyone we dealt with (Ira for evaluation and option discussion; Chad and Will for installation) - was professionally very knowledgeable, friendly, and efficient. The entire experience was hassle free and excellent, from our first phone call for help to the completed installation. We highly recommend this company.

  • Review 46 (2021-09-13 - Rating: 5)

    Chad called to tell me when he would be coming and was on time, very thorough and helpful in his inspection of the plumbing system, his servicing of the water heater and his explanation of the system. Highly recommend this company

  • Review 47 (2021-10-13 - Rating: 5)

    Chad very knowledgeable and customer oriented.

  • Review 48 (2021-04-02 - Rating: 5)

    The guy that came out was really nice and professional and I would call them again if need be.

  • Review 49 (2021-11-04 - Rating: 5)

    Chad and Marty did a great job finding where the water was coming from and caulking up the pipe. Great service and on time we

  • Review 50 (2022-05-17 - Rating: 5)

    Mr. Chad was very patient and explained everything to me regarding my old water heater that needed to be replaced and what my options were. Soon, the old one will be put out to pasture for new one efficient one.Thank you,Donna Brown

  • Review 51 (2021-06-24 - Rating: 5)

    Found the issue and recommended reasonable ways to fix them.

  • Review 52 (2022-08-05 - Rating: 5)

    Chad fixed all the problems efficiently without much ado. Since the installation of the well pump many fixtures did not function.All are up and running now. He is worth every penny you pay him.

  • Review 53 (2020-11-02 - Rating: 5)

    Quick, professional, and clear with options. Will use again if needed.

  • Review 54 (2021-11-05 - Rating: 5)

    Thank you Chad and Marty !

  • Review 55 (2022-11-30 - Rating: 5)

    Great job! Thank you

  • Review 56 (2021-08-30 - Rating: 5)

    Check water hardness system

  • Review 57 (2021-06-28 - Rating: 5)

    Very professional and timely

  • Review 58 (2021-01-05 - Rating: 5)

    Very happy with Professional Service.

  • Review 59 (2020-07-13 - Rating: 5)

    Chad was great!

  • Review 60 (2021-04-29 - Rating: 5)

    Good and efficient

  • Review 61 (2022-01-05 - Rating: 5)

    Range install

  • Review 62 (2020-09-25 - Rating: 5)

    Chad was excellent

  • Review 63 (2025-01-09 - Rating: 5)

    Quick and very professional service! Our plumber Kenny was outstanding throughout the entire process of replacing our water heater.

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