Roto-Rooter Plumbing & Water Cleanup

Located in Evanston, Illinois

Address: 1123 Emerson St UNIT 209, Evanston, IL 60201, United States

Phone: +1 847-866-8118

Rating: 4.9

Services

On-site services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-10-31 - Rating: 5)
Chris was Very nice, neat and knowledgeable and professional. Didnt mind answering a million questions and did a great job and he didnt leave a mess.He packed my old ejector pump up for me so that I could return it since it is practically new but the motor went out within months.

Review 2 (2024-11-05 - Rating: 5)
My husband and I just purchased a washer and dryer we were able to connect the washer but not the dryer due to it being a gas dryer..I called Roto-Rooter and they were at my home the next day to fix the problem. The employee was very nice and informed me of what the problem was. It was a great price. I would definitely recommend them

Review 3 (2024-09-07 - Rating: 5)
Roto-rooter came out super fast, same day, which I was thankful for. The guys who helped us was kind, knowledgeable, and thorough. We appreciated the free estimate. I would call them again.

Review 4 (2024-08-28 - Rating: 5)
Chris was very awesome, he was patient, and understanding. He took his time to explain everything so that I could understand. His customer service and plumbing service was top tier.

Review 5 (2024-05-08 - Rating: 5)
Chris came out to my house today and did A+ work. He was professional, knowledgeable, and helpful. He answered my questions took care of problem in a timely manner. I highly recommend him to anyone and Roto-rooter just earned a client. Also, I would like to say Victor was a great help on a previous calls I highly recommend both gentlemen to anyone that needs professional service.

Review 6 (2024-08-01 - Rating: 5)
Water heater started leaking. Chris came quickly and we had a new water heater by midday. Friendly, efficient and fast. Loved the service!

Review 7 (2024-07-18 - Rating: 5)
Chris was excellent. He came out last minute and got our water heater replaced super quick. Definitely would recommend to everyone!

Review 8 (2024-06-30 - Rating: 5)
Excellent service! Chris was very knowledgeable and provided us with a great experience. I would highly recommend, especially if you can get Chris! Thanks so much!

Review 9 (2024-08-26 - Rating: 5)
Chris was fabulous he got the job done and educated us to help prevent further problems. Friendly and just a cool dude. Thank you!!!!

Review 10 (2024-03-11 - Rating: 5)
Chris showed up courteous, knowledgeable and informative. He answered my questions without hesitation which made me appreciate what appeared to be his honesty and integrity. Exceptional customer service. Well done young man! Great representation for Roto Rooter!

Review 11 (2024-09-03 - Rating: 5)
Chris came out and did a great job installing a new pump and answered all questions professionally

Review 12 (2024-06-13 - Rating: 5)
Chris did an excellent job installing a new faucet for us. He was knowledgeable and experienced in performing the job! Very happy with the job. Thank you!

Review 13 (2023-12-08 - Rating: 5)
I reserved my appointment online, When they called to confirm they were coming out, I had to reschedule—which we did for later that same day. Also, they sent the same tech who came out last time and that was really great. I got to see a familiar face and someone who actually knew a little bit about my house. The tech is excellent; he provides A+ customer service.

Review 14 (2024-04-27 - Rating: 5)
On a late Friday evening our kitchen sink was so clogged we needed help. The first call was to ABC and after 5 hours with no communication we called Roto-Rooter. We were given a service window and the technician arrived within 2 hours. There was $0 for the service call and we even got a Senior Citizens discount and a 6 month guarantee.We certainly will recommend Roto-Rooter to our family and friends.

Review 15 (2024-01-14 - Rating: 5)
I discovered a leak from bathroom pipe at 10 o’clock at night. I was able to schedule an appointment online for as early as 7am the next morning. (They had emergency number but it was just drips that a bucket could catch.) (also I picked later morning appointment because I’m not waking up early on a weekend.) As it turns out I had large hole (hidden by insulating wrap) (which didn’t work because the damage was caused by freezing). My plumber was able to replace the damaged pipe the same day. He explained what he was doing and was upfront about costs. He was very polite and respectful of my property and cleaned up after he was finished. He also did all of this in -6 degree weather.

Review 16 (2024-11-07 - Rating: 5)
Great Service.Respectful and straight to the point. Chris was helpful answering my questions.

Review 17 (2024-08-05 - Rating: 5)
Have had several Plumbers come out and no one has been as efficient as dedicated and clean as these gentlemen. I’ll only call them from now on.

Review 18 (2023-08-27 - Rating: 5)
Chris came out for us on a Sunday. He was prompt, honest, thorough, and very helpful. He did a diligent assessment and examination of multiple floors, and he patiently answered our questions. Chris also gave us a truthful assessment and advised us to re-contact the company when we were ready to work on the deeper plumbing issue. We are really happy with this service and plan to hire this company again as needed because of Chris. Thank you!

Review 19 (2024-07-18 - Rating: 5)
Chris was very efficient and professional. Very happy with hot water heater install and clean up.

Review 20 (2023-12-11 - Rating: 5)
They came down here and morning we found out that our basement flooded. They were super nice and understanding, and they were able to take care of just about everything, including working with our insurance. They got everything drained out by early afternoon. Its going to take a couple of months to repair the damages, but they were really helpful, and they wanted to make sure that there was no lead or asbestos as well. If we have any future emergencies (though hopefully we wont), we know who to call!!! 👍

Review 21 (2024-05-20 - Rating: 5)
On time, professional, well knowledge and reasonable pricing. Replaced my waterheater with the one I supplied with no issues. Will use again in the future for any plumbing needs

Review 22 (2023-10-08 - Rating: 5)
Had Chris come & install a new water heater today. He was professional, quick, and honest. Im grateful for his work and commitment to quality customer service. We need more people like this in the world!

Review 23 (2023-06-21 - Rating: 5)
We were having an emergency so I called and Chris came out within an hour! He went above and beyond to fix our blockage. Every step of the way he was explaining exactly what was going on and what he was seeing. He cleaned up our mess even though we did not expect it! Chris explained to us exactly what was wrong and how to proceed as well as tips for next time! He also was extremely friendly and made conversation with us making the entire experience very pleasant. He did such a great job we would actually request him next time if possible! 10/10!

Review 24 (2023-08-08 - Rating: 5)
Tony and Regello came out within the hour I called. They went straight to the problem and told me what it could possibly be. They then fixed the problem and explained the way my pump and plumbing worked. They double checked their work by checking outside and inside. They had great customer service and were very knowledgeable. The whole appointment took less the an hour. I would definitely use them again.

Review 25 (2023-08-28 - Rating: 5)
Chris was wonderful! He came well within the time window and answered any and all questions. He was very knowledgeable and professional and made an otherwise stressful situation, less stressful. Would highly recommend to anyone dealing with water heater or drain issues.

Review 26 (2023-07-02 - Rating: 5)
Requested an appointment online for later the same day. Roto-Rooter was able to come take a look at and replace our HWH within the same day and at the price I was quoted over the phone. Karim was our guy and did an amazing job including some on the fly repositioning and modifications to existing pipework to make everything fit and not interfere. Karim was courteous and knowledgeable, a true professional. Highly recommend his work!

Review 27 (2023-08-10 - Rating: 5)
Im pleased to share my review of Roto-Rooters services. Their technician arrived promptly within 30 minutes, evaluated the situation, and offered a fair quote. They wasted no time in getting to work. Im highly satisfied with their efficiency and professionalism. I would definitely choose Roto-Rooter again for their reliable and swift assistance.

Review 28 (2023-08-26 - Rating: 5)
Thanks to RotoRooter, were able to give them a well-deserved five stars! In the midst of scorching 100-degree weather, their technicians relentless efforts to unblock our drainage saved the day. Our family stayed comfortable with functioning air conditioners, all thanks to their exceptional service. Kudos for going above and beyond!

Review 29 (2022-12-15 - Rating: 5)
We called in the morning and the technician (Paul) was there within 45 minutes. He was here for about two hours and fixed the issue! He did a great job explaining his process and what he was doing to fix the issue. He was very polite and was great at answering any questions and concerns we had!

Review 30 (2023-05-11 - Rating: 5)
Tony was excellent! He showed up the same day I called. He was very knowledgeable, kind, hard working, and answered all my questions. He kept working until he was confident that he got all the roots out of the line. 10 out of 10 would recommend!

Review 31 (2022-11-20 - Rating: 5)
Paul was awesome! He came in & sold me with customer service and sales! He walked me through the process step by step and was very informative along the way as it relates to fixing my issue and right-sizing the price to fit. I was very satisfied! Camille

Review 32 (2023-11-26 - Rating: 5)
Teddy arrived at my home for a simple clean out. He was extremely professional, knowledgeable, and willing to provide advice about how to avoid future plumbing problems. I’ll be calling him back.

Review 33 (2023-09-22 - Rating: 5)
Patricio was great!! He was friendly, considerate and professional. He fixed our main sewer drain that was backing up into the basement. We are happy homeowners again.

Review 34 (2023-05-19 - Rating: 5)
Nicholas showed up very shortly after putting in a service request and was able to assess and identify the needs quickly. He answered all of my questions and gave helpful tips for how to avoid future challenges with our toilet/pipes. I appreciate that he took time to explain — he is clearly very knowledgeable about what he does!

Review 35 (2022-10-28 - Rating: 5)
They were able to send me out a repair man the same day. The repair guy was very nice and friendly. The clogg in my kitchen sink was removed in less than 15 minutes. The cost however was more than I expected ($495.00)..to snake a drain. OVERALL great service! Excellent service but too pricey for my budget.

Review 36 (2023-05-13 - Rating: 4)
I made an appointment online early afternoon and set up an appointment the same evening. I was really surprised they were able to respond immediately. Called another 3-letter plumbing company 7 days ago and until now haven’t heard anything from them. Karam came in on time that evening, assessed the situation, explained the plan and gave me thecost upfront so no surprises. Unfortunately, first plan did not resolve the problem so he promised me he will be back the next day. Next day came as scheduled and did his thing. Few hours later problem solved…toilet unclogged. I’m completely satisfied with the work done. Thanks.

Review 37 (2023-03-04 - Rating: 5)
Karim was a pleasure working with, he was able to work with me getting my basement sink drain cleaned out and fully functional. I’m very satisfied with his work and his customer service. I will recommend to friends and neighbors.

Review 38 (2023-02-08 - Rating: 5)
The service tech, Paul, was GREAT! They were able to come out a couple of hours after calling them for an appointment, which was needed. They were able to clear out our clogged drains that ran the full length under our house. We will continue to use them if & when anymore plumbing issues pop up.

Review 39 (2023-07-05 - Rating: 5)
We had Mr. Karim. He was extremely kind and supportive, solving a complicated kitchen sink/faucet issue well under an hour.A top-brand competitor previously stated the hardware was worn and needed to be replaced. Karim cut our costs by 75%, and showed us that nothing was worn.We are so thankful that we chose Roto-Rooter. They will have us as lifelong customers from now on.

Review 40 (2023-05-03 - Rating: 5)
Tony came to help repair a clogged shower drain. He helped repair a couple additions parts that were noticed during his visit aswell. He provided helpful advice in terms of preventative care too. Great service and was very friendly and patient. Would definitely recommend

Review 41 (2023-05-27 - Rating: 5)
Very helpful, professional, answered quickly and took care of it all. The guy cleaned up afterwards and made sure he left everything running at 100%. The company even sent an inspector who helped me call my insurance to help me take care of that too. Loved it. Definitely recommend.

Review 42 (2023-09-13 - Rating: 5)
Chris was very professional and courteous. He explained the entire process and gave me a reasonable time frame for completion of the work.I would highly recommend using this company for plumbing work.

Review 43 (2022-10-21 - Rating: 5)
Nick was my handyman and he did the job quick and thoroughly! Very knowledgeable. Highly recommend him. I am waiting for an invoice copy that needs to show how far deep the blockage was. My association needs that in writing to reimburse me.

Review 44 (2023-08-27 - Rating: 4)
Tony did a fantastic job . Very professional and knowledgeable. He got the job done quickly also. I will definitely be using Roto Rooter again for my plumbing needs!!

Review 45 (2023-01-11 - Rating: 5)
Our technician Paul was very courteous and professional. He rodded the drain line multiple times until he got it open completely. I was very satisfied with the service and we highly recommend Roto rooter. I called 2 other companies first and they said they couldnt come out until the following day. Paul was out within 4 hours. Thank you Paul.

Review 46 (2022-11-18 - Rating: 5)
Paul was professional, polite and respectful. He did his job in a timely manner after he explained the problem and quoted a price. He left everything clean and sanitary. I was very satisfied and would recommend your company to others.Patricia Sutton ( a satisfied customer )

Review 47 (2023-08-26 - Rating: 5)
Tony was awesome and quick to locate the issue we had. They resolved it quickly and provided us with valuable info to understand what was going on and what our options were. Appreciate everthing and highly would recommend to anyone in need of plumbing help.

Review 48 (2024-05-10 - Rating: 5)
Anthony was thoughtful and knowledgeable! He was able to solve our problem quickly and gave us great advice for preventing issues in the future.

Review 49 (2024-03-22 - Rating: 5)
We are extremely pleased with the service provided by Roto-Rooter. Chris was honest, knowledgeable, and efficient. I highly recommend this company!

Review 50 (2023-02-24 - Rating: 5)
The young man was very professional had very good skills at what he was doing on the plumbing. I really appreciate him. I’m glad you guys sent him and next time if anything goes wrong, I would love to have the same person come back with his excellent thank you so much God bless.

Review 51 (2023-12-04 - Rating: 5)
Excellent team! They showed up at my house in no time and walked me through and showed me everything that was going wrong. Then they got the repairs done right away, which cost less than I thought it would.

Review 52 (2023-07-14 - Rating: 5)
Ijust wrote a closing and really long post thatseemingly disappeared so Ill summarize. Nicholas was great, company was responsive. Itd surely use them again although I hope I wont need to. Great experience!

Review 53 (2023-07-28 - Rating: 5)
Karim was very professional and knowledgeable. He explained what he had to do and then walked me through it after he completed the job! Overall it was a awesome experience!

Review 54 (2024-06-02 - Rating: 5)
Chris was fantastic!! Extremely professional and efficient. Could not be happier with the service Chris provided.

Review 55 (2023-01-07 - Rating: 5)
Roto Rooter is typically pretty responsive and quick to come out and provide repairs. Nick was our technician and was pretty efficient at carrying out the work. Its a bit on the pricey side but worth the smoothness of work. Will be continuing to use them going forward.

Review 56 (2022-09-23 - Rating: 5)
They kept me informed throughout the day as to when they could get here to do the work and they did the work until it was completed. Juan was very polite and knowledgeable. He was very careful to be sure he performed the correct procedure to solve the problem. Daniel came out earlier in the day and gave me an estimate and assured me that they will take care of it. I had to clear the areas they needed access to so the service was rescheduled for later in the day. Thank you Roto Rooter. You can be very proud of Juan and Daniel!

Review 57 (2023-09-25 - Rating: 4)
Tech did a good job clearing the clogged drain pipe with machine. It was pricey but it worked. He said price included someone coming out next day with camera to go thru and check pipes, over 4 months later Im still waiting.

Review 58 (2023-11-08 - Rating: 5)
Chris very respectful. I really enjoyed him explaining the procedures an what was being done. I would recommend him to anyone. If I ever have another problem I would like for Chris to handle any problem.

Review 59 (2022-11-24 - Rating: 5)
Drain clog in the kitchen on the night before Thanksgiving?!? Called Roto-Rooter and they were here within about an hour (and called us back within about 20 minutes of our call with an ETA). Solved the problem and done in about 45 minutes. Friendly, courteous, clean, explained what was going on. Couldnt ask for a better end to what seemed like it was going to ruin the holiday. Not inexpensive, but it was after hours and on what was basically a holiday eve, so yeah - kind of wish it was less, but cant really complain much. In an after hours emergency I highly recommend their service.

Review 60 (2023-08-29 - Rating: 4)
I had to put something down. However the reality is I dont have any thing positive to say except the job was done. Left finger smudges on wall.The appointment was rescheduled two times before a plumber came to our home.Two days without water!The first quote was lower than it increased, we feel taken Advantage of.

Review 61 (2023-12-21 - Rating: 5)
Chris did a great job. He was very friendly, explained things well, and got the job done quickly. Thanks!

Review 62 (2023-08-29 - Rating: 5)
Thank you Tony for assisting my parents in a professional manner! He updated me throughout the day while I was at work. He then came back to work on their sewage problem to alleviate their concerns! Thank you so much!

Review 63 (2023-08-22 - Rating: 5)
Karim did an awesome job. Very friendly and knowledgeable. If I ever needed more work, I would be happy for him to be the technician.

Review 64 (2022-10-08 - Rating: 5)
We received prompt, courteous and professional service starting with our initial Saturday phone call and finishing with Paul our onsite service technician resolving our root bound problem. Paul kept us apprised of what he was doing and kept our basement clean and debris clear. A very positive experience with this company and thank you Paul!

Review 65 (2022-09-17 - Rating: 5)
I had a terrible sewage back up in my basement. It was pretty gross. Our technician Anthony was extremely professional and he did a great job at getting everything out of the pipes. He was efficient and very clear on what the problem was. He also educated me on what needed to be done in order to prevent future issues. I would definitely recommend his service to anyone. 😊😊😊😊

Review 66 (2023-07-05 - Rating: 5)
Karim from Roto Rooter was amazing. He was the second person/company to look at the issue we were having with our faucet becoming loose. Karim saved us so much money! We will be calling Roto Rooter back for our plumbing needs!

Review 67 (2023-09-10 - Rating: 5)
Patricio was awesome. Did a great job! Would highly recommend roto-rooter. Office staff was also highly communicative and pleasant to deal with.

Review 68 (2023-08-07 - Rating: 5)
I was at work and when I came home my husband told me out daughter put something in the toilet while he was cooking so we try to buy 2 bottles of drano still didn’t work, so I had to call the plumber and the responded fast and got me services within an hour, my plumber Chris came and fix the problem with 5 minutes. Comes to find out my daughter stuck our Roku remote in the toilet smh Chris definitely deserves a 5 star and so does the company. Thanks you all.

Review 69 (2024-03-15 - Rating: 5)
Chris brill was excellent, took care of our problem very quickly & efficiently, cleaned up everything. Great company.

Review 70 (2023-09-03 - Rating: 5)
Awesome service provided. Called because I had low pressure on my outside faucet. It was the inside shut off valve. They took care of it in a timely manner and water pressure is good again.

Review 71 (2023-03-26 - Rating: 5)
They did a great job. They explained everything they’re were doing and were quick.

Review 72 (2022-10-01 - Rating: 5)
First technician came out and didnt even step in our house told us there was nothing he could do. Then we called back and they sent one smart knowledgeable young man out who started out in backyard then worked his way inside to try and unclog our toilet and check our bath/sink backup. He ended up needing to take off toilet but still was able to get the clog out for us. He rodded both toilet and tub I believe and he was able to get some sludge out. Very respectful guy. I didnt catch his name to request him again because I had forgotten. We have an old house with a septic so he seemed knowledgeable on how to handle and provide services for unlike whomever roto-rooter sent us the first time out today. He was able to notice our bathroom sink wouldnt be a fix because of the way the piping is to drain it being one main pipe from drain to sink so he wouldnt be able to rod that without breaking the old sink. Wanted to finance and charge it but I have a my synchrony credit line is good but card has no expiration date on it and he called but didnt have a form to fill out and bring back to upper management. First plumber I had out here that actually put stuff back for me under my bathroom sink after he assess it wouldnt be a fix. I was very happy with the services we were rendered by this young gentleman today 9/30/2022

Review 73 (2024-05-19 - Rating: 5)
Chris did an excellent job in letting us know what our options were. Very professional.

Review 74 (2022-03-31 - Rating: 5)
Tim #2508 from Roto-rooter showed up within 30 min after my service request. He was very efficient and friendly. He took the time to explain his process and gave me great tips to avoid future problems.I would definitely use his service again.Excellent customer service Roto-Rooter!

Review 75 (2023-06-19 - Rating: 5)
Chris and John were amazing, got the job done quickly and professionally. They also were able to share some of their knowledge! Can’t recommend this company enough!

Review 76 (2023-10-05 - Rating: 5)
The best plumbing service ever! They made sure to ensure that all plumbing and pipes were clear. Stayed on top of the job until it was completed! Definitely would recommend there services!

Review 77 (2022-09-20 - Rating: 5)
The service tech was professional and knowledgeable. He knew exactly what the problem was and where to search to fix it which was much appreciated. He cleared our main line and gave us information on why we had the recurring clog. Highly recommend this service tech!

Review 78 (2022-10-07 - Rating: 5)
Paul was professional and knowledgeable. Knew what the issue was immediately and walked me through the process. Took his time and made sure the job was done right; would recommend to anyone needing their services.

Review 79 (2023-06-03 - Rating: 5)
My sewer pump was clogged and flooding the basement and they had Nicholas come to my home within 90mins and he fixed it, easy Peasy. Nicholas was very knowledgeable and easy to talk to. I’d definitely use them again.

Review 80 (2023-04-07 - Rating: 5)
Karin was the plumber and his service and knowledge was very professional. He explained the issue. Quoted a piece and was very experienced and informative. Would highly recommend him in the future.

Review 81 (2022-11-22 - Rating: 5)
Nick came today to clear out my kitchen sink and wash tub. He was on time, was able to identify the issue quickly, and provide quality service. Our sinks are flowing better than ever. Will continue to use Roto-Rooter for all future needs. Thanks Nick!

Review 82 (2022-02-05 - Rating: 5)
Tim (#2508) was friendly, informative and professional. Not only did he fix the problem quickly, but he also took time to show me how to prevent future problems and quick fixes that I could try if it ever happened again. I highly recommend this service that worked out so well for me and my home.

Review 83 (2022-09-18 - Rating: 5)
Ali was the greatest. I had talked to him on Friday night and decided coming on Saturday morning was the best option. He observed the situation with over a foot of water in my basement. He discussed options with me and from there he worked on getting the water pumped out of the house. Once he got the temporary pump installed he left to get the necessary pumps, water heater and parts. He even saw a scavenger riding down street and asked them to come to pick up the old stuff. I would recommend him to friends if the needed a plumber. In the future if I need a plumber Ali is my go to person.

Review 84 (2022-09-17 - Rating: 5)
The sump pump outside line was clogged. So I decided to call RotoRooter. So glad I did. Eduardo was very friendly, professional and knowledgeable. He was very thorough in diagnosing the problem and explained what he was going to do and gave me a price before any work was done. He is AWESOME and I will definitely use Roto Rooter again.

Review 85 (2022-09-25 - Rating: 5)
Jake came to fix a clogged toilet. He was here super fast and was super friendly and efficient. He fixed the job quickly while explaining everything to me. I would totally have Jake back to fix any issues that I would have with plumbing in the future.Roto rooter is lucky to have him!Thanks again, Jake, for all of your help!

Review 86 (2023-06-20 - Rating: 5)
While visiting my grandma,I decided to do a load of laundry. Water came up thru the toilet and shower. Our toilet started to not work a few days later- They tried EVERYTHING to help Us but unfortunately, I believe my grandpa tried to FIX 🤭something which made it impossible to get too!! Thank you for your patience and professionalism.., Tony and Rogelio 🤘🏼

Review 87 (2022-09-14 - Rating: 5)
Roto Rooter team helped me with the fixing basement leakage. Team of Kelly, Tyler, Tony, John etc. were professional, courteous and kept me informed of the progress. They got the team ready at a short notice and completed the work on time. I feel the team went above and beyond to get the job done the right way.I cannot Thank them enough. I highly recommend Roto Rooter.

Review 88 (2023-08-12 - Rating: 5)
Karim came with a very honest attitude explaining what he was doing and what it would take to get the job done. He was efficient and took the time to clean up after himself.

Review 89 (2022-03-05 - Rating: 5)
Tim #2508 was my service technician and he was knowledgeable , quick and efficient. Didn’t take him long to fix an issue I had been trying to fix myself for 2 weeks. I would only use Roto rooter for anything I need in this very old house of mine. Thanks Tim

Review 90 (2023-03-02 - Rating: 5)
In less than 3 hours they came. Assessed, purchased a new water heater and installed with no issues. The fact that he is an apprentice just proves that this business trains their employees correctly . Rooter fan for life!

Review 91 (2023-02-17 - Rating: 5)
My Paul (my plumber) did an excellent, professional job on my basement floor drains. He even let me micro_ manage him.....kidding (mirco); but did explain every question I had, in detail.Pauls professionalism is a credit to himself and to router-rooter. I WILL call Paul ( w/ router rooter) if ever or whenever I have a plumbing issue.

Review 92 (2022-12-02 - Rating: 5)
Justin and Tyriek were incredible. They solved a complicated plumbing problem in a single visit and only charged for what they fixed. They were professional, respectful of my home, and straightforward/transparent about the service.

Review 93 (2022-09-15 - Rating: 5)
We had just gotten nearly 10 inches of rain over 24 hours here, so the city sewers were backed up all over. Ours never went back to normal so I decided it was time to call someone.The first place I called said theyd be ther enext week, they are just inundated with calls due to the weather. Totally understandable but I figured Id give one more call out to see if I can get someone sooner.BRETT from Roto-Rooter was out within 2 hours. Super knowledgeable and very professional. Told me all I needed to know and what to expect. My drains are working, but I feel confident in their work because they gave a 6 months warranty on it.They will definitely be my first call next time.

Review 94 (2022-09-15 - Rating: 5)
Matthew went to my elderly mothers house to look at 2 toilet issues. Living an hour away I wasn’t able to be there. He was on time, professional, kind, and kept in touch with me so I always knew what was going on. He determined that he didn’t not need to do much, and did not charge her. Even for his trip! I highly recommend and with use Roto Rooter again!

Review 95 (2024-03-19 - Rating: 5)
Chris replaced my water heater and did an exceptional job. Very thorough and professional.

Review 96 (2023-05-05 - Rating: 5)
Nicholas was great! He was on time, explained everything throughly and very patient as I was on work calls. He cleaned up after himself and my sink doesn’t glug anymore! Thank you!

Review 97 (2022-11-03 - Rating: 4)
He did an excellent job of clearing my drainage problem while thoroughly explaining what he was doing, the cause of the drainage problem, and what needs to be done to prevent a reoccurrence. As with everything these days, it was a fairly expensive repair, but I believe it was a fair price for the excellent service rendered.

Review 98 (2022-11-05 - Rating: 5)
Wilfredo was professional and used great care when removing and relocating toilet (and personal items around toilet) to make room for drain cleaning and then expertly reinstalled and tested to make sure all was functional. I hope all technicians work like that. My second good experience with roto rooter; so will definitely call on them again.

Review 99 (2022-09-17 - Rating: 5)
Quick onset plug/leakage into home. Roto rooter very quick to arrive and resolve (same day…running into the evening on a Friday…impressive). Technician was polite and professional throughout and did a great job of explaining the problem, resolving, and cleaning up. Would call Roto Rooter again without pause. Great experience.

Review 100 (2023-03-13 - Rating: 5)
The waste stack for my washer machine and kitchen sink had gotten clogged up. Called Roto Rooter and they sent someone within a couple hours. Gentleman, Patricio, was excellent and very kind. Highly recommend.

Review 101 (2023-05-07 - Rating: 5)
Nick showed up on time and did a great job clearing a clogged kitchen sink. He was very professional and cleaned up after himself. I highly recommend his service.

Review 102 (2021-03-18 - Rating: 5)
Made a late night emergency call when I discovered water in my basement at 2 in the morning. Dispatcher on the phone was professional and thoroughly explained their procedures, even at the odd hour. Gerard showed up in the estimated time frame and fairly quickly diagnosed my issue, a clogged sewer line. He made sure to explain everything to me in detail before getting started, including some long term options to consider. He was polite and cheerful despite the fact that he probably had to get out of bed to work on a cold, rainy, super late night. Overall happy with their service, thanks guys!

Review 103 (2023-04-29 - Rating: 5)
The tech, Karim, was knowledgeable on the repair and didn’t BS on the cost. He completed the work quickly and effectively. Very impressed with the work I was received .

Review 104 (2023-01-20 - Rating: 5)
I tried working with another company and they didn’t take me serious at all, pushing off services dates repeatedly. I gave up and decide on these guys and they came the same day and fixed it the same day! Awesome job to Paul!

Review 105 (2023-07-24 - Rating: 5)
I had Karim help me out. He was very kind and changed my faucet in about 45 minutes.. Karim was not just quick, but cleaned up all the mess from the removal. I called for service on the same day and had it completed within 3.5 hours. Thank you Karim.

Review 106 (2022-09-20 - Rating: 5)
Felipe came out to help clear out the blockage in the main drain pipe to the city connection. He is a very friendly technician that was confident and knowledgeable. He not only cleared the main sewer line of all debris and tree roots causing the back up but showed me by camera that the main drain was clean in both directions. He explained the benefits of the service and didn’t try to upsell on services that were not needed. There is no doubt if I have any plumbing issues I will call roto rooter first. Thanks Felipe for an awesome job!

Review 107 (2024-11-13 - Rating: 5)
Chris was very professional and efficient. He was a delight to work with.

Review 108 (2022-11-19 - Rating: 5)
Nick, (7628) was very knowledgeable and personable. This was especially appreciated in thewonderful way he dealt with our elderly parent. Goingforward we will always ask for Nick. Way to go Roto-Rooter, Nick is definitely an asset.

Review 109 (2024-05-12 - Rating: 5)
Very professional. Very friendly service. Got here within the window I was told. Cleaned up mess. Very happy with my service

Review 110 (2022-11-26 - Rating: 5)
This company was amazing ! Nick was extremely professional and friendly. Listened to me about the problem and took care of it within minutes. I would definitely recommend them for your next plumbing issues.

Review 111 (2022-10-12 - Rating: 5)
The service was amazing! Very timely, quickly assessed the issue and completed the installation. The technician made sure that I saw that the disposal was working and left the area spotless. Definitely recommend

Review 112 (2022-09-16 - Rating: 5)
Stephen from Roto-Rooter was excellent, professional, and went above and beyond. Some of the best customer service that I have ever received. Please be sure to commend and reward Stephen for his exceptional customer service!

Review 113 (2023-02-03 - Rating: 5)
I had sewage backup in my basement. They came right away and fixed the problem and even gave me a 6 month guarantee. The people were very friendly and explained everything to me. Also, they cleaned up the mess after rodding it out which Ive found other places have not and definitely appreciate. Definitely will use them again for any future plumbing needs.

Review 114 (2023-07-03 - Rating: 5)
Chris was very professional, personable, and persistent. Our water heater is located in a tight/difficult area, and he expertly got it replaced.

Review 115 (2023-09-23 - Rating: 5)
Karim came to my home and was very knowledgeable and professional. I highly recommend having Karim to do work for anyone needs any plumbing work done.

Review 116 (2022-09-19 - Rating: 5)
The guy was very professional and helpful. He worked till 9 pm fixing a clogged toilet on a sunday. He helped clean up and put things back. He made sure my mom got a senior citizen discount.

Review 117 (2022-09-18 - Rating: 5)
My sink and bath tub was backed up. James was very professional and friendly. He took care of my problem in a timely manner. Im very pleased with his work.

Review 118 (2024-03-01 - Rating: 5)
Steven was very personable and professional. Would not hesitate to use Roto-Rooter again.

Review 119 (2023-09-21 - Rating: 5)
Chris was such a great help and very acknowledgeable at what he does and with fixing our problem. I would definitely ask for him for all your service needs.

Review 120 (2023-09-03 - Rating: 5)
Chris was amazing! Explained everything before he fixed it. Super friendly and was quick with the job. Highly recommended

Review 121 (2023-03-25 - Rating: 5)
It was easy to schedule and there were many available appointment times. I received a call before they arrived and they were able to resolve the issue and I have a 6 month guarantee- woohoo!

Review 122 (2022-10-26 - Rating: 5)
I requested the service online and they came the same day. Nick was our repair person and was very friendly and knowledgeable. He fixed the problem efficiently. Would recommend this company.

Review 123 (2022-09-20 - Rating: 5)
Our technician Eduardo-5256 was amazing! Went above and beyond to explain everything. We feel totally at ease knowing our issue was handle by a knowledgeable professional. Will be calling for any future plumbing needs!

Review 124 (2023-03-01 - Rating: 5)
Paul was professional and was able to clear our drains. Response time from my call was around an hour. The fee for this service seemed high.

Review 125 (2022-12-03 - Rating: 5)
The professional we had for our toilet plumbing service was Paul..he was very professional even a little laid back down to earth didnt judge explained everything perfectly step by step just overall a really DOPE guy who knows his work very well

Review 126 (2022-11-27 - Rating: 5)
Paul did outstanding work. Took the time to clean out a lot of root growth in my main sewer line. He also restored flow to my basement floor drain and provided a new sewer drain plug to prevent vapors from escaping.

Review 127 (2022-11-10 - Rating: 5)
Nick was our tech. He was fantastic! He showed up on time, was professional, friendly, and he did a great job with our garbage disposal. I would highly recommend Nick for plumbing needs.

Review 128 (2023-01-06 - Rating: 5)
We’re so satisfied with the expertise and tedious time that your Roto Rooter Rep. (Plumber)( Mr. Paul?) took … to execute the rodding out of our pipes today 1-6-2023 …he should be highly commended for a job very well done!!! Thanks so much from my wife Bev and I Wayne for your help in this matter!!!

Review 129 (2023-08-18 - Rating: 5)
I highly recommend Tony for all your drainage needs. He is very professional and thorough. He answered all my questions and concerns. My drains are draining again. Thank you again, Tony.

Review 130 (2023-07-07 - Rating: 5)
During a busy time responding to flood damage issues, they were responsive and got my hot water working again. It has been a chaotic and stressful time but this was a bright spot.

Review 131 (2023-07-07 - Rating: 5)
Karim was really good. Explained everything to me before the work started. Karim reviewed the work and made sure the area was clean before leaving

Review 132 (2022-09-20 - Rating: 5)
Alex provided a very thorough analysis of our problem. Additionally, he immediately unclogged our sink - which was a problem we originally didn’t call for. His ability to meet our needs and educate us on our problems exceeded our expectations. Additionally he was very polite and attentive.

Review 133 (2023-09-07 - Rating: 5)
I had Roto Rooter out to fix a drain issue in one of my apartments. The 2 technicians were very professional and went above and beyond to get the problem solved.

Review 134 (2022-09-23 - Rating: 5)
Heto was very knowledgeable, efficient, and professional. He took the time to explain the water system to me while replacing our water expansion tank. Highly recommend.

Review 135 (2022-11-18 - Rating: 5)
Service technician Nick (7628) was very professional and courteous. He answered all our questions and did a thorough job. Nick was very polite and treated us with respect.

Review 136 (2023-03-11 - Rating: 5)
The guys were very professional they kept me in informed throughout the entire appointment. I will definitely call them back. They also cleaned up the bathroom after they were done with the job.

Review 137 (2023-06-05 - Rating: 5)
The work that was done by Chris Brill was amazing. Great service.I would definitely recommend Roto Rooter to friends and family thanks to Chris.

Review 138 (2022-12-16 - Rating: 5)
Paul was very detailed and Patient what seemed to be a 30min job turned into hours but he explained everything throughly and when He was done he even offered to clean up the mess left from rodding the inside of the house his Kindness and reassurance of getting to the Root of the Problem left me a Happy Customer that can utilize her Basement & washer machine again! Ohh... and he was training someone as well in the midst Rodding my house! Request Paul I know I will again

Review 139 (2023-02-08 - Rating: 5)
Paul was on time and professional. He didnt mind that I watched what he was doing and he was happy to explain everything to me. Our problem is fixed and I am grateful.

Review 140 (2024-11-03 - Rating: 5)
The technician was friendly and worked quickly.

Review 141 (2023-03-07 - Rating: 5)
They arrived within an hour of calling to make an appointment and Nick was a great technician. Super fast and upfront about the process/cost.

Review 142 (2023-06-05 - Rating: 5)
Called in for service. Service technicians were professional and personable. Got the job done in the time frame they quoted with no surprise costs or fees. Great job.

Review 143 (2023-05-26 - Rating: 5)
Karim was very professional and worked extremely hard to get our system working again. He was friendly and neat I will be using him anytime I need plumbing assistance

Review 144 (2023-07-04 - Rating: 5)
The technicians explained what they had to do to fix our problem. They were quick, clean, and super nice. I would definitely recommend them for service.

Review 145 (2022-09-22 - Rating: 5)
There was a bad storm which caused a back up of sewer water to come up & out of the drain in my utility room. If that was not bad enough, it was 2 weeks before my sons wedding and 8 family members were staying with me. After a week of taking cold showers I decided to call rotorooters. They came the next day. Not just ontime but early. (What company does that anymore?). My technician, MARC, not to be confused with Mark with a k, took the time to explain why I needed to replace my water heater. MARC replaced my water heater with special care and consideration. MARC took the time to show me how my water heater works but also how to maintain it. When i need to call a plumber i will call Rotorooter & ask for MARC! THANK U MARC, u have know idea how much u helped!

Review 146 (2023-02-23 - Rating: 5)
Paul was excellent, he went above and beyond to make sure our issue was resolved. I would highly recommend him to anyone

Review 147 (2023-10-06 - Rating: 5)
The first guy came out on Thursday and worked for 2 hours, couldn’t clear it, Chris came on Friday and had it done in 20 minutes! Working perfectly now!

Review 148 (2023-09-06 - Rating: 5)
Technician Chris, he is knowledgeable, professional, friendly. He did an excellent job and he is an expertise in his field.

Review 149 (2023-09-03 - Rating: 5)
Chris was a very knowledgeable, polite and capable. I will recommend him personally to all who may need services.

Review 150 (2022-12-03 - Rating: 5)
Paul, was very professional. He work very hard, kind, answering all questions. Representing this company very well. I strongly recommend him. Thank you so much Paul

Review 151 (2023-09-13 - Rating: 5)
Karim and team were great. They immediately diagnosed the problem, explained it, and made repairs quickly. Thanks!

Review 152 (2022-11-18 - Rating: 4)
First guy was on time but didnt have correct equipment so he called another dude. Patricio came a bit later and did a fantastic job clearing our kitchen and laundry line. No more bucket dishes or hose out the window for laundry.

Review 153 (2022-03-19 - Rating: 5)
Called when my sewer was backing up in our basement. They came out quickly and just as quickly assessed the problem. The only delay in repairing the broken pipe was due to the total unresponsive city of Evanston doing there part. I highly recommend RotoRooter.

Review 154 (2023-04-11 - Rating: 5)
Chris came to do a repair and he did a wonderful job and was very professional and I will definitely like to use him for future plumbing issues. 5 star ratings for Chris ⭐️⭐️⭐️⭐️⭐️

Review 155 (2022-09-22 - Rating: 5)
Armion (tech 601) was extremely helpful and took care of our sump pump replacement efficiently. We are very happy with the service received.

Review 156 (2023-06-28 - Rating: 5)
Chris and his associate from Roto Rooter did a great job. They showed up diagnose the problem and started working right away.

Review 157 (2023-05-23 - Rating: 5)
Nick was calm, cheerful. Very skilled and knew what he was doing. Fixed it great with no uncertainty or hesitation.

Review 158 (2023-06-29 - Rating: 5)
Basement was flooded ,called Roto Rooter and 2 plumbers came to my house on time acces the problem gave a resealable price and went to work did a great job and helped point me in the right direction for damages.

Review 159 (2022-02-03 - Rating: 5)
Called this afternoon for a clogged kitchen sink and a technician was out within 90minutes. Friendly and polite. Very helpful and professional. Communicated what he needed to do and explained issues that could cause further problems.

Review 160 (2023-02-25 - Rating: 5)
Paul was very friendly,professional, knowledgeable, and proficient. He found the problem and took care of it straight away, while answering all questions. Full marks

Review 161 (2023-05-02 - Rating: 5)
Had Tony come out for an emergency clog, was very informative on what needed to be done and also suggested other beneficial things. Overall really good experience definitely recommend

Review 162 (2023-05-27 - Rating: 5)
Good person did a good job was very helpful. Asked all my questions and helped out with all that we need did I would use him anytime.very good

Review 163 (2022-09-15 - Rating: 5)
We had a new sump pump installed by Eduardo and he was incredible! He was very professional and very informative on the product and future preventive measures.

Review 164 (2024-07-12 - Rating: 5)
Chris was a true professional! He was here for more than 2 hours. He was very polite. He explained everything that he was doing and also showed me what was the cause of my clogged pipes. After he cleared the pipes, he showed me the results. He is definitely an asset to your company!

Review 165 (2023-05-29 - Rating: 5)
Karim did a great job, he was very helpful and professional. Definitely one of the best!

Review 166 (2022-12-21 - Rating: 5)
Thank you Paul for coming so quickly and keeping our dad informed of what was being done. Thank you also for looking at the shower and fixing that issue as well. Very professional service to work with.

Review 167 (2024-06-14 - Rating: 5)
Excellent quality and timely service, professional, and good communication. Thank you!

Review 168 (2022-11-17 - Rating: 5)
Explain in detail what the problem was.Paul Hines was very professional very happy with his work. It was great to have Paul work on our sewer problem.

Review 169 (2022-09-14 - Rating: 5)
Kamir was absolutely amazing with explaining everything. He was truly professional and knowledgeable about everything he spoke about. He went above and beyond our expectations!! Thank you Kamir!!

Review 170 (2023-02-24 - Rating: 5)
Paul did an outstanding job; incredibly thorough, careful, and professional - best customer service and attitude I’ve seen.

Review 171 (2023-07-13 - Rating: 5)
Tony was very knowledgeable and explained the process and guided us through the steps he planned to take to clean out our lines

Review 172 (2022-09-14 - Rating: 5)
Karin was excellent and super helpful. He went above and beyond to help with our plumbing issue. I will call roto router again because of him

Review 173 (2022-09-24 - Rating: 5)
Jesus was able to repair my problem in 15 minutes. He did a great job! I would highly recommend him. Thanks!

Review 174 (2023-08-03 - Rating: 5)
Great experience with Chris! Chris took the time to explain the issue, perform the necessary service, and brainstorm ways to keep the problem from recurring!

Review 175 (2023-09-09 - Rating: 5)
Needed an emergency root clean out of a main sewer line and they had it done with in two hours on a Saturday. Great service!

Review 176 (2022-10-31 - Rating: 5)
Excellent service Patricio was amazing and took care of our main sewer blockage extremely quickly. He cleaned up and left the space cleaner than when he got here!!

Review 177 (2022-09-14 - Rating: 5)
Great service and even better customer service. Answered all of my questions and got the job done. A huge thank you to Paul and Brian for your services your professionalism.

Review 178 (2023-01-11 - Rating: 5)
Paul was very professional and patient and answered all of my questions. Also he was very thorough with his work which I loved.

Review 179 (2021-02-13 - Rating: 5)
Gerard was very knowledgeable and did an excellent job of unclogging my kitchen sink. Also, mentioned a product that they carry that will maintain my pipes for a year to protect them from grease and everything else.

Review 180 (2022-09-15 - Rating: 5)
Alex was so professional and attentive to all my needs and concerns. Let along got everything done! He was amazing!

Review 181 (2023-09-04 - Rating: 5)
Tony did a great job rodding our main sewer line. Appreciate how fast he arrived and got the job done.

Review 182 (2023-11-27 - Rating: 5)
Jorge provided an excellent service. He was punctual and a pleasure to have on the job .

Review 183 (2023-05-22 - Rating: 5)
Had to rod out a long way but problem was solved. Warranty is availability if it wasn’t. Tony was patient and waited to make sure problem was fixed.