Gray Heating & Air Conditioning

Located in El paso, Texas

Address: 110 Atlantic Rd, El Paso, TX 79922, United States

Phone: +1 915-544-1566

Rating: 3.5

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Comments

Review 1 (2024-06-17 - Rating: 5)
The temp was 105° degrees!!!! They helped me the next day!!..and fixed the problem the same day.;: Thank you.!!The tech,Joshua fixed it in about hour and also recommended other maintenance services to avoid any future problems. My pets and I Thank You!!!Support local Businesses!

Review 2 (2020-05-29 - Rating: 5)
I had an annual tune up performed on my two Carrier units on May 6th. This is my first time using Gray. We did have some mix up on the appointment time. I would suggest that if you plan on having the technicians show up no matter what you confirm with the office to send the technician regardless of a confirmation call. I have to say other then this relatively small issue our service was fantastic. I have had regular tune up services performed by other companies on these units since 2008 and while those companies did a fine job I have never had a company technician perform and explain the work done, share some tips, be patient with questions, as well as we did with Andreas from Gray. I was very pleased and plan to use Gray for any further HVAC needs. I appreciate Andreas very much.

Review 3 (2020-11-12 - Rating: 5)
Joe was awesome he came to my home and set us up with our heater system. It took less than 30 min. He was kind, polite,thorough followed all Covid 19 regulations. I felt safe! The young lady at the office set us up with an appointment even worked super hard to set us up with a time that worked around my schedule even though she was booked she found me something I could work with. She also offered to place me on a list should someone cancel I would be called and asked if I wanted to take the spot. Very kind group of people the owner Mr. Esparza was very kind as well. Thank you so much for your AWESOME SERVICE!!♡

Review 4 (2017-08-23 - Rating: 5)
8/23/17my AC stopped working sometime during the evening. Did as much as I could before searching for heating and cooling companies. I called grays heating and air conditioning around 8:15 a.m. because of the reviews online. I asked if a tech could come out same day, and they told me someone would be out by noon. The service tech (Benjamin) showed up by 9a.m.! I explained to him what I had already checked, and he immediately found the problem. Awesome and professional service.

Review 5 (2016-08-03 - Rating: 5)
I own a home in El Paso, but I currently live in Virginia. This company worked with me even though I am not there. It was a little rough at first. But I had excellent customer service. They also installed the air conditioner and hvac system 2 years ago and it works amazing. People here care about you and want your business and will earn it. Id give 10 stars if I could. Thank you!

Review 6 (2021-01-05 - Rating: 5)
I have been using Gray Heating & Air Conditioning for years. The office and field employees are prompt, personable and experienced in their areas of expertise. Whether you need emergency or maintenance help, they are reliable and do the job right without a lot of fanfare. They are solid support upon which you can depend.

Review 7 (2022-07-30 - Rating: 5)
Professionals all the way. I had an installation here at my home. Everything went perfectly. These guys know there stuff. I fell like a satisfied customer should feel. Thank you Gray!

Review 8 (2017-07-07 - Rating: 5)
Very Competent and Professional. Technician identified and resolved problems with our Air Conditioner and got everything back up and running again. Will use again in the future.

Review 9 (2016-10-04 - Rating: 5)
Excellent service and knowledge and work done by these professionals. I highly recommend them to anyone who needs their swamp cooler started up or shut down and heater started or shut down. True quality.

Review 10 (2023-04-13 - Rating: 5)
Converted our home from a swamp cooler to refrigerated air in a little over a day, awesome great, friendly service.

Review 11 (2022-06-04 - Rating: 5)
We were very pleased with Chris and Joush , excellent and very professional. I would recommend them to anyone anytime

Review 12 (2021-06-01 - Rating: 5)
Called them up about a broken split unit and it was fixed a few hours later for a reasonable price. What more can you ask for?

Review 13 (2020-08-30 - Rating: 5)
I always choose them for my heating and cooling needs. They dont overcharge and get the job done efficiently and quickly.

Review 14 (2021-09-25 - Rating: 5)
Was wonderful a gentleman would not give up until he could found the problem and then repaired it with a smile. I couldnt be more happy.

Review 15 (2020-10-29 - Rating: 5)
Very impressed with the service man that provided the service. Informed us of everything he did to the two units.

Review 16 (2023-08-01 - Rating: 4)
They came right away to an estimate, but having to wait 3 weeks to get a unit, and I am a return customer

Review 17 (2017-08-18 - Rating: 5)
I called at 8:00 AM to get same day service and they told me they would be at my house between 12-5 PM. They called at 12:30 and said they would be there soon. They arrived about 25 minutes later ad got right to work. Within minutes the service technician, Cole, found the problem. He didnt stop there he first repaired some shoddy work left by the installers and then quickly had my AC unit up and running. He took his time to fix it and then do some maintenance to make the system ran better. He was very knowledgeable and professional taking the time to tell me what he was doing and why.THANK YOU Cole and Gray Heating and Air. You have earned a repeat customer for any future work to be done.

Review 18 (2019-07-16 - Rating: 4)
Cooperative & hardworking salespeople but need some product education & abiliry to think outside the 123,123 box.

Review 19 (2019-12-07 - Rating: 5)
On time, reasonable prices and the man who came was very knowledgeable and nice.

Review 20 (2016-07-21 - Rating: 5)
I am a professional home inspector (TREC #7098), and have fairly extensive knowledge of air conditioning systems and pride myself on my skill and quality of service. Im also a certified thermographer (infrared imaging). This is a long review, so bare with me if you will because it speaks volumes about the high quality service and integrity of Gray Heating and Air Conditioning and provides comparison to another highly rated contractor in town.Last summer I noticed that the refrigerated system on one side of my house was failing to effectively cool, although there was some cool air produced it was functioning properly. I called another local company, Total Aire, and had an evaluation scheduled. The technician was friendly and seemed to try to be helpful and informative, but wasnt knowledgeable or experienced in his trade from my perspective. During evaluation, I did most of the diagnostics using my own thermal imaging equipment and multimeter while he watched, and, when he was doing his own testing, he was not performing proper procedure (which I didnt know at the time). The technician informed me that I needed a new compressor, but that he could charge the system and did so with no effect. I was charged for the visit and the system remained deficient, and since temperatures were dropping we held off on the replacement compressor.This weeks high temperatures again brought about the same problem in the air conditioning, but was even more noticeable. We couldnt get the temperature below 79-80degF during the day, but the system worked well at night. Point of this rant is that my system was functioning in a manner that was difficult to evaluate the exact problem. I called Gray Refrigeration, knowing their good reputation but worried about prices.Manuel arrived within an hour of the time scheduled (with a phone call in advance of the scheduled appointment) and listened to me for a couple minutes to indulge me, and then proceeded to spend the next hour thoroughly educating me, which is not an easy task and was well beyond what I expected regarding his patience and thorough knowledge. He allowed me to watch as he checked every component for proper function, and I was honestly inspired to know that there are still contractors out there with true professsional technicians.Long story short, excellent service, excellent quality of work, and it ended up being no more than a service call fee to fix my system, when I otherwise was about to spend $1500+ on a new compressor. That may come up in the near future, but he got me through this summer without significant expense and went above and beyond to educate me where it was needed. I will be recommending this company to every one of my clients in need of HVAC evaluation, service, repair and installation. A+ service is very rare in this city, thanks for not allowing it do die completely.